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Atlassian operates a distributed, remote-first model that allows working from office or home and hires globally with virtual interviews and onboarding. This is a remote field sales role focused on the DACH region, ideally based in Germany or the Netherlands, to support the EMEA enterprise segment. The position involves architecting and executing a go-to-market strategy for high-growth global customers, moving beyond transactional sales to enable deep, business-critical transformations. Responsibilities include leading through people (building a high-performance culture and developing contributors), strategic execution (owning revenue outcomes, forecast accuracy, and pipeline health), and driving transformation (positioning Atlassian as a strategic partner to CIO/CTO/CFO and leading cloud transformation discussions). You will collaborate with partners, product teams, and marketing to remove friction and accelerate customer value.

Atlassian supports flexible work arrangements (office, home, or hybrid) and hires globally with virtual interviews and onboarding as part of a distributed-first approach. The role is a remote field sales position based in Germany or the Netherlands, aimed at accelerating the growth of the DACH enterprise segment in EMEA. You will architect and execute a go-to-market strategy for high-growth global customers, driving deep, business-critical transformations beyond traditional maintenance sales. You will lead through people, building a high-performance culture, developing individual contributors, and owning revenue outcomes with a disciplined operating rhythm for forecast accuracy and pipeline health. You will position Atlassian as a strategic partner to C-suite executives and collaborate across partners, product teams, and marketing to remove friction and accelerate customer value.

Atlassian offers flexible work options—office, home, or hybrid—to help employees balance family, personal goals, and priorities. The company hires in any country with a legal entity, conducts interviews and onboarding virtually, and operates as a distributed-first organization; this is a remote field sales role. They are seeking an Enterprise Sales leader based in the UK, France, or the Netherlands to accelerate Southern Europe growth; this is not a traditional “maintenance” leadership role, but rather responsible for architecting and executing the GTM strategy for high-growth global customers and driving deep transformations. The role emphasizes leading through people, building a high-performance culture, developing individual contributors, and focusing on deal execution and situational leadership. It also requires strategic execution—owning revenue for Southern Europe, ensuring forecast accuracy and pipeline health—and driving transformation by positioning Atlassian as a strategic partner to CIOs/CTOs/CFOs, while collaborating with partners, product teams, and marketing to accelerate value.

- Atlassian offers flexible work options (office, home, or hybrid) and hires in any country with a legal entity, with virtual interviews and onboarding as part of a distributed-first approach. - This is a remote field sales role targeted at candidates based in the UK, France, or the Netherlands. - Atlassian is seeking an Enterprise Sales leader to accelerate Southern Europe growth, focusing on high-growth global customers and enterprise-level transformations rather than basic maintenance. - The role emphasizes leading people, building a high-performance culture, and developing individual contributors for deal execution and leadership. - Key responsibilities include owning the Southern Europe revenue outcome, maintaining forecast accuracy and pipeline health, and positioning Atlassian as a strategic cloud-transformation partner to C-suite executives while collaborating with partners, product teams, and marketing.

Atlassian supports flexible work arrangements (office, remote, or hybrid) and hires globally where they have a legal entity, with virtual interviews and onboarding as part of a distributed-first approach. This is a remote field sales position aimed at candidates based in the UK, France, or the Netherlands to drive Southern Europe growth. They seek an Enterprise Sales leader to architect and execute a GTM strategy for high-growth global customers, focusing on transformative, non-transactional engagements rather than maintenance. The role emphasizes leading through people, building a high-performance culture, and developing individual contributors for deal execution. It also requires owning the revenue outcome for Southern Europe, maintaining forecast accuracy, and collaborating with partners, product teams, and marketing to position Atlassian as a strategic cloud-transformation partner to C-suite executives.

Atlassian supports flexible work arrangements, but this role must be located in Germany or the UK and there is no relocation support. The role is with the Advisory Services team, a globally distributed group of Atlassian experts helping large strategic and enterprise customers achieve successful outcomes and maximize their Atlassian investment. The Engagement Manager is an individual contributor (not a manager) who acts as the primary client contact, drives engagement direction, manages scope, and leads projects to deliver value while identifying future opportunities. They will accelerate time to value through project and program management, cultivate enduring client relationships, and collaborate with Atlassian teams to address business drivers, with travel up to 30% domestically or internationally. Requirements include 8+ years in SaaS/tech or similar, 3+ years in professional services or customer-facing roles, strong client relationship and delivery track record, fluency in English and German, and certifications like PMP or Agile are a plus.

Atlassian offers flexible work options (office, home, or hybrid), but this role must be located in Germany or the UK, and relocation support is not provided. The role is an Engagement Manager in the Advisory Services team, an individual contributor who drives client engagements and delivers value with Atlassian solutions. You will be the primary point of contact for engagements, manage scope, lead projects, identify future opportunities, accelerate time to value, and maintain strong client relationships while collaborating across Atlassian teams. Up to 30% of your time may be spent traveling domestically or internationally for internal and client-facing events. Requirements include 8+ years in SaaS or similar tech environments, 3+ years in professional services or customer-facing roles, fluency in English and German, and PMP or Agile certifications are a plus.

Atlassian offers flexible work options, but this role requires being located in Germany or the UK and does not include relocation support. You would join the Advisory Services team as an Engagement Manager, an individual contributor who guides large enterprise engagements to deliver successful outcomes with Atlassian solutions. Key responsibilities include serving as the primary client contact, managing engagement scope, driving project delivery, identifying future opportunities, and partnering across Atlassian teams to advocate for customer needs, with travel up to 30%. The ideal candidate has 8+ years in SaaS or tech/consulting, 3+ years in professional services or customer-facing roles, strong English skills, and German proficiency due to DACH customers; PMP or Agile certifications are a plus. The Advisory Services team is globally distributed and focused on helping customers achieve maximum value from their Atlassian investments.

Atlassian offers flexible work options (office, remote, or hybrid), but this role must be based in Germany or the UK and relocation support is not provided. The role is an individual-contributor Engagement Manager in the Advisory Services team, serving as the primary client contact to drive engagements and deliver value. Responsibilities include owning engagement direction, proactive scope management, delivering projects on time and within resources, identifying future opportunities, accelerating time to value, and maintaining strong client relationships while collaborating with Atlassian teams, with up to 30% travel domestically (and some international travel). Requirements include 8+ years in SaaS or similar tech, 3+ years in professional services or customer-facing roles, strong client management experience, fluency in English and German due to the DACH market, and PMP/Agile certifications are preferred. The role aims to impact millions of users by turning customer needs into successful Atlassian solutions, reflecting Atlassian’s emphasis on hiring great people and trusting them to perform.

At Atlassian, employees can work in an office, from home, or in a hybrid setup, with virtual interviews and onboarding as part of a distributed-first approach and global hiring. The company targets its largest, most strategic customers, partnering with 82% of the Fortune 500 and clients like IBM, Tesla, Dish, and Lufthansa to deepen relationships and demonstrate value across Atlassian’s solution portfolio. The Account Management team consists of proactive, empathic managers who own retention and drive expansion within Atlassian’s Enterprise customers, increasing revenue across the full product portfolio through high retention and targeted upsell, upgrade, and cross-sell opportunities. You will partner with the Sales team on strategic opportunities, including white space analysis and account planning, and report to the Manager, Strategic Account Management DACH & France, requiring the ability to balance multiple opportunities and a strong customer-first mindset with over seven years of relevant experience. Your responsibilities include accelerating revenue growth via a top-down, solution-oriented approach, developing Senior and Executive relationships, managing renewals and expansions, end-to-end growth opportunity management, keeping customers informed about product updates, forecasting for your book, identifying risk, advocating for customer needs internally, and influencing cross-functional partners for mutually beneficial outcomes.

Atlassian is hiring an Account Manager to deepen relationships with its largest enterprise customers (Fortune 500, including IBM, Tesla, Dish, and Lufthansa) and drive retention and expansion across Atlassian’s full product portfolio, working with the Global Sales team to grow the total book of business. The role emphasizes accelerating revenue growth by maximizing expansion within existing footprints, proactively pursuing upsell, upgrade, and cross-sell opportunities, and engaging in strategic activities like white-space analysis and account planning with Sales support teams. The ideal candidate is a collaborative, adaptable team player with 5+ years of experience achieving revenue targets and managing end-to-end sales cycles for enterprise accounts, including building senior/executive relationships and handling high-value renewals. Responsibilities include managing growth opportunities end-to-end, maintaining product knowledge and communicating updates to customers and partners, forecasting for the owned book, and driving cross-functional collaboration to increase retention and overall growth. Preferred qualifications include enterprise SaaS experience, familiarity with Channel Partners/GSIs, and tools such as Salesforce, Clari, and Tableau, with a strong emphasis on learning Atlassian values and operating with urgency and a customer-first mindset.

Atlassian’s Account Management team targets large, strategic customers, partnering with 82% of the Fortune 500 and clients like IBM, Tesla, and Lufthansa to deepen relationships and drive value across the product portfolio. The role focuses on accelerating revenue growth by achieving high customer retention, proactively pursuing expansion, and leading upsell, upgrade, and cross-sell opportunities throughout the customer lifecycle, in close partnership with the Global Sales team. Responsibilities include developing senior and executive relationships, managing high-value renewals and expansions, owning growth opportunities end-to-end, and collaborating on account planning and total book of business growth through market and whitespace analysis and cross-functional partnerships with sales support. The candidate should have five or more years of relevant experience with a proven track record of meeting revenue targets, experience managing enterprise-level engagements and end-to-end sales cycles, and a customer-first, collaborative, adaptable mindset with strong communication and prioritization skills. Preferred but optional qualifications include enterprise SaaS experience, working with channel partners and GSIs, familiarity with Salesforce, Clari, and Tableau, and data analysis for identifying opportunities, with the role underscoring Atlassian values and a 90-day plan focused on discovery and driving revenue expansion.

Atlassian is investing in its largest strategic customers, partnering with 82% of the Fortune 500—including IBM, Tesla, Dish, and Lufthansa—to deepen relationships and maximize value across its product portfolio. The Account Management team owns retention and accelerates expansion, driving revenue growth by maintaining high retention, proactively pursuing expansion opportunities, and leading upsell, upgrade, and cross-sell across the customer lifecycle, in close partnership with the Global Sales Team. The role involves strategic collaboration on opportunities such as whitespace analysis, account planning and mapping, and cross-functional work with sales support, and requires a team player who can adapt to change and prioritize high-value activities within large strategic accounts, with 5+ years of proven revenue achievement and experience managing end-to-end sales engagements. Responsibilities include accelerating growth by leveraging existing footprints, developing Senior and Executive relationships, managing high-value renewals and expansions across a broad product portfolio, owning growth opportunity management and sales cycles end-to-end, forecasting for your book, and driving total book of business growth through competitive, market, and whitespace analysis. In the first 90 days, you will manage time effectively, demonstrate discovery excellence and curiosity, lead end-to-end sales cycles, build credibility with stakeholders, maintain a customer-first mindset, and align with Atlassian's strategy, with preferred but not required experience including enterprise SaaS sales, channel partnerships, Salesforce/Clari/Tableau, and data-driven opportunity analysis.

- Atlassian offers flexible, distributed-first work options—office, remote, or hybrid—with global hiring and virtual interviews/onboarding. - The company aims to unleash every team’s potential using Jira Software, Confluence, and Jira Service Management, trusted by the Fortune 500 and thousands of companies including NASA and Deutsche Bank. - The Mid-Market sales team manages a portfolio of mid-sized customers, identifies cloud-first opportunities, drives cross-sell and user expansion, and pursues revenue targets. - They act as customer advocates, provide feedback to product/engineering, and collaborate with Channel Partners, Product Specialists, Account Managers, and Solution Engineers to improve deployment and experience. - The role involves developing India-focused account/territory plans, growing and engaging the mid-market, conducting product demonstrations, reporting progress, staying informed on market trends, and occasional travel for client meetings and events.

Atlassian offers flexible work options (office, home, or hybrid) and hires globally with virtual interviews and onboarding as part of a distributed-first approach. The company unleashes team potential with tools like Jira Software, Confluence, and Jira Service Management, used by the Fortune 500 and over 300,000 companies worldwide, including NASA and Dropbox. The Mid-Market sales team manages a portfolio of mid-sized customers, identifying cloud-first opportunities, cross-sell and user expansion, nurturing relationships, and pursuing revenue targets while acting as customer advocates to inform product and engineering. They work in close collaboration with Channel Partners, Product Specialists, Account Managers, and Solution Engineers, guided by Atlassian values in a TEAM-driven sales model. Responsibilities include developing named Account or Territory plans (India), driving growth and engagement in the mid-market, presenting demonstrations, staying informed on market trends, and occasional travel to meet clients and attend events and gatherings.

- Atlassians can work from anywhere with interviews and onboarding conducted virtually, reflecting Atlassian’s distributed-first approach and global hiring. - Atlassian’s software helps teams collaborate, with Jira Software, Confluence, and Jira Service Management used by Fortune 500 companies and many others worldwide. - The Mid-Market sales team focuses on managing a portfolio of mid-sized customers, pursuing cloud-first opportunities, cross-sell and expansion, hitting revenue targets, and advocating for customers while collaborating with Channel Partners, Product Specialists, Account Managers, and Solution Engineers. - The role involves developing and executing named Account or Territory plans (India) to maximize expansion and customer success, drive growth and engagement, qualify opportunities, and build strong client relationships. - Responsibilities include product demonstrations, providing regular progress updates to management, staying informed on industry trends and competitors, and occasional travel to meet clients and attend events.

Atlassian is seeking a passionate Solutions Engineer for the APAC Solutions Engineering team to support its largest Indian customers and act as a trusted advisor in pre-sales. In this role you’ll advocate for Atlassian, position our solutions against customer goals, and help drive revenue outcomes as part of Atlassian’s wider go-to-market strategy. Atlassian supports a distributed-first workforce: you can work from an office, home, or a hybrid arrangement, and the company hires in any country with a legal entity; interviews and onboarding are conducted virtually. You’ll be a technical leader, building relationships with customer technical teams, practicing empathy to understand pain points, staying updated through lifelong learning, and owning your domain to achieve business outcomes. The culture emphasizes teamwork, collective success, intentional positivity, and empowerment to try new things and learn from failures as part of collaborative problem-solving.

Atlassian is seeking a passionate Solutions Engineer for the APAC Solutions Engineering team to support Atlassian’s largest Indian customers and act as a trusted advisor. The role involves leading technical pre-sales engagements, positioning Atlassian solutions to customer goals, and driving revenue outcomes as part of the broader go-to-market strategy. Atlassian offers flexible, distributed-first work options—employees can work from office, home, or hybrid—and hires can occur in any country with a legal entity, with interviews and onboarding conducted virtually. The company values Excellence, Team over Individual, Intentional Positivity, and Own Your Domain, encouraging ownership and collaboration. Day-to-day work emphasizes solving problems as a team, staying current with product knowledge, empathizing with customers, and a culture of trying new things and learning from failures.

Atlassian is hiring a Solutions Engineer for its APAC Solutions Engineering team, focusing on the company’s largest South Korean customers. The role is to act as a trusted advisor, advocating for Atlassian and helping major clients realize their potential while contributing to the broader go-to-market strategy. Atlassian emphasizes values such as openness, customer-first principles, teamwork, and empowerment, along with team values like excellence, collective success, intentional positivity, and owning one’s domain. The company supports a distributed-first work model and can hire in any country where it has a legal entity, offering flexible work arrangements to support personal priorities. Key responsibilities include owning the technical engagement in pre-sales, understanding customer goals, empathizing with challenges, lifelong learning, and driving business outcomes to meet revenue targets.

Atlassian is seeking a Solutions Engineer for APAC, focusing on their largest South Korean customers, to act as a trusted advisor and contribute to the broader go-to-market strategy. The role aligns with Atlassian’s core and team values—openness, customer-centricity, teamwork, positive change, and owning one’s domain. Atlassian works in a distributed-first model, allowing office, home, or hybrid setups, and hires in any country where it has a legal entity. Responsibilities include owning the technical engagement in pre-sales, advocating Atlassian solutions aligned with customer goals, empathizing with customer pain points, and continuously learning to enhance product, technical, and customer knowledge. The person will drive business outcomes, build trusted advisor relationships with customer technical teams, and help achieve revenue goals.

Atlassian offers flexible work locations and global hiring where there is a legal entity. The role focuses on building Atlassian’s distribution channel in India and SE Asia from the ground up, selecting distributors, defining the operating model, deploying targets and incentives, and creating a scalable engine for partner recruitment, activation, and maturity progression. Responsibilities include building a pipeline engine through distribution, setting targets and incentives, driving deal flow, and using data to measure and course-correct pipeline progress. The position emphasizes proving partner value to the field, embedding distributors into the sales motion, enabling co-sell, training AEs, and coordinating cross-functional teams to support partners. Success looks like a measurable, growing partner-sourced pipeline, consistent deal registrations from distribution partners, field confidence in distribution as a pipeline source, and a scalable, repeatable operating model that can extend to other regions.

Atlassian offers flexible work options and can hire anywhere with a legal entity; the role is to establish Atlassian's distribution channel in India and SE Asia from scratch by selecting distributors, defining the operating model, deploying targets and incentives, and building a scalable engine for partner recruitment, activation, and maturity progression. Pipeline creation involves building a pipeline engine through distribution—designing a model by which distributors recruit, enable, and activate partners who generate qualified pipeline for Atlassian, and setting pipeline targets via MOUs with milestone-based incentives tied to deal registration volume, pipeline quality, and conversion. Drive deal flow by ensuring distributors and their partners generate deal registrations and feed pipeline into Atlassian's sales motion, and measure what matters by owning pipeline and contribution forecasts and tracking partner recruitment to activation to pipeline conversion, using data to course-correct fast. Teaming & Partner Value focuses on proving partner value to the field, embedding partners into the sales motion, training AEs on sell-with for Distribution, driving account mapping and lead flow, and orchestrating cross-functional teaming to surround distribution partners with support. Building the Engine includes identifying, qualifying, and onboarding distributors; building a training-at-scale engine; codifying the playbook, and success looks like a measurable, growing partner-sourced pipeline, deal registrations flowing consistently, field confidence in distribution partners, partner activation within timelines, and a scalable, repeatable model that can extend to other regions.

Atlassian offers flexible work options—office, remote, or hybrid—and hires globally with virtual interviews and onboarding as part of its distributed-first approach. The company unleashes team potential with tools like Jira Software, Confluence, and Jira Service Management, used by the Fortune 500 and over 300,000 companies worldwide, including NASA, Audi, Kiva, Deutsche Bank, and Dropbox. The Mid-Market sales team manages a portfolio of mid-sized customers, identifying cloud-first opportunities and cross-sell and user expansion opportunities, nurturing relationships, and achieving revenue targets, while advocating for customers to product and engineering. Collaboration with Channel Partners, Product Specialists, Account Managers, and Solution Engineers is essential to streamline processes, enhance customer satisfaction, and guide deployments at scale, all aligned with Atlassian values. The role involves developing and executing India-focused account or territory plans, driving growth in the mid-market, qualifying opportunities, delivering product demonstrations, providing regular updates to management, staying informed about industry trends and competitors, and occasional travel to meet clients and attend events.

Atlassian offers flexible, distributed-first work options, allowing employees to work in an office, from home, or in hybrid arrangements, with virtual interviews and onboarding for hires in any country where the company has a legal entity. Their products, including Jira Software, Confluence, and Jira Service Management, help teams across the Fortune 500 and other organizations worldwide—such as NASA, Audi, Kiva, Deutsche Bank, and Dropbox—collaborate and deliver quality results on time. The Mid-Market sales team manages a portfolio of mid-sized customers, identifying cloud-first opportunities, cross-sell and user expansion opportunities, nurturing relationships, and achieving revenue targets, while serving as a strong advocate for customers to product and engineering teams. Responsibilities include working closely with Channel Partners, Product Specialists, Account Managers, and Solution Engineers; developing named Account or Territory plans (with a focus on India) to maximize expansion and ensure customer success; delivering product demonstrations and presentations; and providing regular updates to management. Additional duties involve staying current on industry trends and competitive dynamics, collaborating to streamline processes, and traveling occasionally to meet clients, attend events, and participate in intentional togetherness gatherings.

Atlassian offers flexible work locations (office, home, or a mix), hires globally where they have a legal entity, and conducts virtual interviews and onboarding as part of a distributed-first approach. Atlassian aims to unleash the potential of every team with products like Jira Software, Confluence, and Jira Service Management, used by the Fortune 500 and over 300,000 companies worldwide including NASA, Audi, Kiva, Deutsche Bank, and Dropbox. The Mid-Market sales team manages a portfolio of mid-sized customers, identifies cloud-first opportunities, pursues cross-sell and expansion, nurtures relationships, and works to achieve revenue targets. They serve as customer advocates, providing feedback to product and engineering teams and collaborating with Channel Partners, Product Specialists, Account Managers, and Solution Engineers to improve the customer experience and deployment at scale, guided by Atlassian values. Responsibilities include developing named Account or Territory plans (India), driving growth and engagement in the mid-market, conducting product demonstrations, staying current on industry trends and competitors, reporting progress to management, and traveling occasionally for client meetings and events.

Atlassian aims to unleash the potential of every team by revolutionizing software development, serving high-profile customers and building a multi-billion-dollar business with over 300,000 paying customers, hundreds of partners, and millions of users. The culture is open, welcoming, collaborative, and focused on customer success, and the Enterprise Account Executive is responsible for designing and executing a territory strategy to grow adoption of Atlassian’s portfolio with large enterprise customers while championing their needs and uncovering additional value. In India, the EAE will work across a territory of major existing customers in close coordination with Channel Partners, Product Specialists, and Marketing to position value and strengthen relationships, while maintaining full account ownership and coordinating with Solution Engineering, Sales Development, and Customer Success for a seamless experience. The role relies on strong teamwork and interlock with Technical Account Managers, the Atlassian Channel team, and external Partners to implement effective sales strategies, and involves engaging customers through regular 1:1s, executive engagements, roundtables, and events across the region. The EAE must educate customers on Atlassian’s Cloud-based System of Work (including AI, Scaled Agile, Enterprise Service Management, Work Management, and DevOps), consistently exceed quotas, and demonstrate open collaboration to help Atlassian continuously improve its service to customers.

At Atlassian, we aim to unleash the potential of every team by revolutionising software development and helping major organizations like Williams Racing, NASA, Nike, Pixar, and Tesla advance humanity through software and collaboration. We have built a multi-billion-dollar, fast-growing software business with over 300,000 paying customers, hundreds of implementation partners, and millions of users worldwide. Our culture is open, welcoming, collaborative, and intensely focused on our customers’ success. The Enterprise Account Executive will develop and implement a territory strategy to grow adoption of Atlassian’s portfolio among our largest enterprise customers in India, acting as a customer champion and uncovering additional value. The role requires close collaboration with Channel Partners, Product Specialists, Marketing, and cross-functional teams to coordinate strategies, educate customers on Atlassian’s cloud-based System of Work (including AI, Scaled Agile, Enterprise Service Management, Work Management, and DevOps), engage executives and events, and consistently exceed quotas through teamwork and strong engagement with Technical Account Managers and Partners.

Zendesk is seeking an Administrative Assistant in Pune to provide calendar management, travel planning, expense reporting, and day-to-day administrative support, acting as a culture ambassador in a fast-paced, collaborative environment. Key duties include orchestrating complex calendars across multiple executives and time zones, coordinating domestic and international travel, processing expenses, serving as a reliable point of contact, and assisting with meetings, events, and cross-functional projects. Qualifications cover proven administrative experience supporting multiple stakeholders globally, strong organizational and communication skills with a service-oriented mindset, ability to juggle competing priorities, and proficiency with Google Workspace, Zoom, and Slack. The role is hybrid, requiring in-office attendance part of the week, and Zendesk notes that candidates must be physically located and plan to work from Karnataka or Maharashtra, with the specific office location and in-office schedule set by the hiring manager. Zendesk emphasizes equal opportunity, inclusion, and accommodations, and may use AI in screening applicants as part of its commitment to fairness and transparency.

Zendesk is seeking a Principal Product Manager for Partner Sales to lead the partner technology ecosystem and create a frictionless end-to-end GTM motion by integrating Impartner with Salesforce, Adobe, and other internal systems for co-selling and deal registration. The role's responsibilities include defining the vision and roadmap for the Partner Sales ecosystem, optimizing the partner journey from onboarding to payout, owning core integrations, driving revenue velocity, leading cross-functional initiatives, and defining KPIs to measure success. Requirements include 8+ years in Product Management with at least 3+ years in B2B SaaS GTM, Channel Sales, RevOps, or Partner Ecosystems at a principal or senior level, with deep knowledge of indirect sales and hands-on experience integrating PRM systems (Impartner) with CRM systems (Salesforce) and other GTM tools. Bonus points are awarded for direct Channel Sales or RevOps experience transitioning to Product Management, Salesforce Admin or Impartner certifications, and experience building custom partner portals or APIs. Why join: an opportunity to transform the partner ecosystem, impact partner revenue growth, and work with a collaborative GTM Product team, with a competitive base salary (US range $208,000–$312,000 plus potential bonuses) and benefits, along with Zendesk’s hybrid work model, DEI commitments, AI screening, and accommodation policies.

- The Senior Manager, Commercial France will lead and develop a team of Account Executives, driving pipeline growth and bookings by helping existing customers leverage Zendesk for CX and pursuing new business through scaled prospecting and AE-led activities, while applying a MEDDPICC and upfront contract-based sales process. - The role requires a positive, results-oriented SaaS leader with at least five years of experience scaling sales in a high-growth environment, fluent in English and French, who can build, mentor, and scale a team to achieve quarterly targets. - You will direct a geographically defined team, lead from the front in sales cycles, regularly meet with senior stakeholders to report results and shape business direction, and provide feedback on marketing while maintaining agility and a metrics-driven culture. - Additional responsibilities include mentoring and onboarding new AEs, enabling cross-functional collaboration with Professional Services, Partners, Marketing, Ops, Product, and IT to push initiatives and refine the sales strategy, process, and tactics. - Zendesk emphasizes being an equal opportunity employer with a strong focus on diversity, inclusion, and flexible hybrid work options, offering accommodations for disabilities and information on EEO rights, with AI screening potentially used during applications.

Zendesk is hiring a Senior Software Engineer for its Engineering & Integration Shared Services team to develop software solutions, integrate data across SaaS systems, and enhance the employee and customer experience with Zendesk products. Responsibilities include designing, developing, testing, and deploying standardized integration and automation solutions, participating in backlog refinement, sprint planning, and daily stand-ups within a 2-week Agile Scrum cycle, and exploring AI and ML to drive innovation. Qualifications require at least 5 years in backend or integration engineering, strong Java (required), experience with RESTful APIs and event-driven architectures, cloud fluency (AWS/Azure/GCP), SaaS integrations, testing, DevOps collaboration, Agile with Jira/Confluence, and documentation. Preferred skills include Node.js/Python/Bash, leadership of 1–3 person feature teams, familiarity with low-code/iPaaS, CI/CD tooling, observability, security/compliance, data management and orchestration tools, and exposure to AI/ML and Model Context Protocol. The role requires being physically located in Mexico City or the Estado de Mexico, with Zendesk offering a hybrid work model, a commitment to diversity and inclusion, AI screening of applicants, and accommodations for applicants with disabilities.

Zendesk is hiring a Senior Staff–level technical leader to own detection, mitigation, and governance of abuse from AI agents across Zendesk products and integrations, blending offensive/defensive security with product sense to secure agent architectures and drive company-wide improvements. Responsibilities include threat modeling for AI features and APIs, maintaining an attacker playbook, engineering secure defaults into agent SDKs and API flows, and building detection, telemetry, and anomaly analytics with automated containment actions. The role covers incident response and forensics, acting as an AI agent investigations expert and defining containment, eradication, and customer communications playbooks, plus stakeholder engagement with Legal/Privacy, Product, and Customer Success, and representing Zendesk in industry forums. Required qualifications include 10+ years in cybersecurity, software engineering, or ML security with hands-on experience; deep understanding of application/API security, OAuth/token lifecycle, and session management; practical experience with LLMs/agents and prompt injection risks; and proven cross-functional leadership in a SaaS setting. Preferred qualifications include incident response/forensic experience, prior programs in agent safety or ML security, privacy/compliance familiarity, advanced degree or certifications, and a US salary range of $240,000–$360,000 base with potential bonuses, along with Zendesk’s commitment to equal opportunity, hybrid work, AI screening, and accommodations.

The Engineering Manager, Authentication (Core Services) at Zendesk will lead the Authentication team responsible for core security capabilities (SSO, MFA, login flows, OAuth/API tokens, session management, and abuse prevention) across Zendesk products, ensuring security, reliability, and scalable customer experiences. You will coordinate a distributed team across the US and Europe and partner with Product, Security, Architecture, Legal, and leadership to grow Zendesk’s access management platform and influence cross-organizational authentication strategy and risk posture. Key duties include defining and executing the team roadmap, establishing SLAs/SLOs, improving observability and incident response, translating requirements into secure designs, coaching talent, making architectural tradeoffs, and coordinating resource planning across time zones to meet goals. Required qualifications include 8+ years of software engineering experience with 2+ years of management, experience building/operating high-scale services/APIs, familiarity with identity standards (SAML, OIDC, OAuth2, MFA), and excellent communication; preferred qualifications include IAM scaling experience, data-driven decision making, backend languages and cloud providers, privacy/compliance familiarity, and zero-downtime migrations. There is an AI literacy requirement: candidates must be comfortable using AI-powered tools to increase engineering productivity and lead responsible, risk-aware adoption of Agentic AI for authentication use cases; the US base salary range is $175,000-$263,000 with potential bonuses and benefits, and Zendesk is an equal opportunity employer committed to diversity and inclusion with accommodations available.

Zendesk is seeking a Staff Data Engineer, Product Analytics to shape the data foundation for product decision-making, owning data modeling, standards, and trusted datasets across the company. You will own and evolve the product analytics data architecture, define standards for modeling and data quality, translate ambiguous problems into scalable data solutions, and build reliable real-time and batch pipelines while reducing fragmentation through cross-team standardization. The role includes driving performance, scalability, and cost efficiency, establishing data testing/monitoring SLAs, and providing technical leadership through mentorship and design reviews beyond your immediate team. AI is expected to be a core part of operations, with use of AI-assisted tools to accelerate development and a duty to validate outputs and explore AI-enhanced data workflows and analytics. Requirements include 8+ years in data/analytics engineering, strong SQL and data modeling, experience with dbt/Airflow/Snowflake, system design for scalability and cost, data quality/observability, cross-team influence, mentoring, and excellent communication, with a hybrid work setup in Poland and a listed base salary range plus potential bonuses or benefits.

The role is a Partner Sales Executive in Zendesk's EMEA Partner Sales Team, tasked with building, operationalizing, and owning the partner-led plan for the territory and achieving revenue and profitability targets in line with Zendesk strategy. Responsibilities include recruiting and onboarding new partners, enabling them on Zendesk value propositions and sales plays, leading joint opportunities with partners and Zendesk Direct Sales, and developing quarterly joint business plans with top partners. You will build a partner ecosystem, align regional sales with partners, coordinate GTM activities with marketing, track leads, deals, and forecasts in the CRM, and maintain a strong new-business pipeline. Education and experience requirements include a bachelor's degree, 5+ years in B2B SaaS sales with quota attainment, proficiency with CRM and Google Apps, strong prospecting and communication skills, and ideally multilingual capabilities (English plus Nordic/Benelux); knowledge of sales methodologies and BI tools is a plus. Zendesk emphasizes a hybrid, inclusive culture and equal opportunity; AI may be used to screen applicants per policy, and accommodations are available for applicants with disabilities.

Zendesk in San Francisco is hiring a Sr. Workplace Events Specialist to design and deliver inclusive employee events (about 75% of the role) and provide workplace operations support (about 25%), coordinating local logistics and partnering with AMER and LATAM offices as part of a global events strategy. Responsibilities include end-to-end event planning and execution, vendor management, space setup, staffing, on-site delivery, safety/compliance, calendar management, registrations, pre/post-event briefs, and metrics-driven recommendations, plus managing event budgets and vendor invoices. Requirements call for 4+ years in events or related fields, strong project management and communication skills, vendor management and budget stewardship experience, proficiency with Google Workspace and workplace platforms, knowledge of building systems and facilities coordination, and the ability to work extended hours as needed. The role emphasizes AI literacy and using AI tools to improve workflows, personalization, and efficiency, with familiarity to tools such as Zendesk, Asana, Google Workspace, S2 access, and expense/procurement systems like Coupa or Brex. This is a full-time onsite position in San Francisco with an hourly pay range of $32.21-$48.56, potential bonuses/benefits, and Zendesk’s commitment to hybrid work, diversity and inclusion, equal opportunity, and accommodations, with AI screening noted in the application process.

Zendesk is hiring Digital Inside Sales Specialists to serve as frontline product experts for new and existing customers, joining a new team with training that involves travel to an office before transitioning to a hybrid schedule. The role involves handling high-volume inbound leads across phone, Zoom, chat, and email; resolving inquiries; conducting discovery calls; providing demos; and helping customers see Zendesk's value while meeting SLAs, KPIs, and a shared revenue target. Requirements include 1+ years of sales experience (SaaS experience preferred), excellent written communication in French and English, the ability to work with global prospects, strong organizational skills, and four days in the office per week. The hybrid model combines onsite collaboration with remote work part of the week, with the schedule determined by the hiring manager. Zendesk emphasizes equal opportunity, inclusion and accommodations, notes potential AI screening in hiring, and provides information about EEO rights and disability accommodations.

- The role is AI Services Consultant at Zendesk within Professional Services, focused on helping customers implement and adopt Zendesk's AI-powered Resolution Platform through technical guidance and optimization. - The mission is to provide technical solutions and remove roadblocks, acting as a trusted advisor to drive rapid value and measurable outcomes from AI deployments. - The overarching objectives are to accelerate time-to-value by driving adoption and operational excellence, serve as the customer’s AI technical expert, and lead end-to-end delivery with clear scope and timelines. - Responsibilities include technical guidance on implementation and optimization, change management and training, ensuring successful project delivery, maintaining high customer satisfaction, and cross-functional collaboration to align AI roadmaps and address blockers. - Qualifications require 3+ years in consulting/professional services, enterprise SaaS or GTM experience, API/JSON familiarity with Python preferred, adoption analytics and success plans experience, and a related bachelor's degree (advanced degrees or relevant certifications preferred); the role is hybrid with some in-office time, and Zendesk is an equal opportunity employer committed to diversity and inclusion.

Zendesk’s AI Services Consultant helps customers implement and optimize the AI-powered Resolution Platform, serving as the technical expert and trusted advisor to accelerate time-to-value through appropriate configurations, integrations, and design choices. The role’s mission is to remove roadblocks and guide customers through complex configurations with agility, driving transformative business outcomes and quick value from AI solutions. Key objectives include accelerating adoption and operational excellence, acting as the customer’s AI technical expert, and leading end-to-end project delivery with clear scope, timelines, and stakeholder alignment. Qualifications include 3+ years in Consulting/Professional Services, experience in go-to-market or GTM roles in enterprise tech or SaaS, fluency in French and English, strong communication and project management, deep AI proficiency (Zendesk AI products, REST APIs, JSON; Python preferred), and experience using adoption analytics to predict churn and growth. The role is hybrid with partial in-office work, Zendesk’s commitment to diversity and inclusion, and it notes that AI may be used to screen applications, with accommodations available upon request.

Zendesk seeks a Manager of Strategic Sourcing, Software and Engineering in a hybrid role based in Austin, TX; Madison, WI; or San Francisco, CA. You will join the Global Strategic Sourcing team which aims to maximize value and minimize risk through vendor relationships and ensuring the organization has the goods and services needed for success. The role covers end-to-end sourcing strategy and execution for software and engineering, including complex negotiations, contract reviews, usage forecasting, vendor management, and specialized AI/LLM sourcing and multi-vendor ecosystem strategies. Ideal candidates bring 5+ years of tech/software sourcing experience, strong negotiation and executive communication skills, the ability to influence senior leadership, and deep expertise in AI infrastructure, pricing models, and hyperscaler arrangements to drive cost savings. The US base salary range is $116,000-$174,000 with potential bonuses, benefits, or related incentives, Zendesk is an equal opportunity employer committed to diversity, and the company notes that AI may be used in screening with accommodations available for applicants with disabilities.

Zendesk is a leading customer experience and support software company that operates with a hybrid work model, combining in-person collaboration with remote flexibility. The role is a pure hunting sales position targeting SMB prospects across Asia, especially the Greater China region, with Cantonese language skills highly preferred and collaboration with sales, product, and marketing teams. Key responsibilities include engaging with prospects to understand business challenges, generating high-value pipeline through targeted SMB prospecting, developing target prospect lists with the sales team, and managing a pipeline while delivering a top-tier customer experience. Requirements include at least 2 years in a sales-related role, SMB business development experience (preferably in Greater China), a competitive self-starter mindset, excellent communication and organizational skills, and a bachelor’s degree is preferable. Zendesk is an equal opportunity employer committed to diversity and inclusion, notes that AI may be used to screen applications, and provides accommodations for applicants with disabilities via a dedicated email.

Zendesk is seeking a Senior Account Executive in the Greater China Region for a new-business heavy, individual-contributor role focused on building pipeline, acquiring net-new logos, and growing the Commercial/Mid-Market account base. Responsibilities include driving top-line revenue, nurturing relationships for retention and strategic partnerships, cross-selling, leveraging data insights to improve prospecting and expansion, and leading complex, value-driven sales cycles with executive sponsorship. The role requires a BA/BS, 8+ years of B2B SaaS sales (CX preferred), Mandarin/Cantonese fluency, proven ability to create and scale a pipeline, manage renewals, sell to VP/C-level executives, and travel up to 50%, with experience using tools like Salesforce and Clari. It also demands maintaining a robust forecast and exceeding quarterly/annual revenue goals while collaborating with internal teams to optimize sales strategies. Zendesk emphasizes a hybrid, inclusive culture, AI screening as part of the process, and equal opportunity employment with accommodations for disabilities.

Zendesk is hiring a Sales Operations Manager for the EMEA region who will report to the Director of GTM Operations, EMEA and serve as the strategic operations partner to the Regional VP of Sales for the North region (permanent) and the Central region on an interim basis, in a high-visibility role. The role goes beyond reporting and dashboards; it will actively shape regional strategy, manage key sales rhythms, and represent regional sales leadership in global forums. Core responsibilities include partnering with RVPs on forecasting, pipeline management, and GTM planning; owning end-to-end regional sales processes; driving AI adoption and automation; and serving as the regional SME for Zendesk’s sales tech stack with a view to global alignment. Candidates should have 3+ years in SaaS Sales or Revenue Operations, German language is desirable but not required, strong data fluency with Salesforce and BI (SQL a plus), and the ability to drive AI/automation adoption while balancing long-term strategy with day-to-day tasks. Zendesk promotes hybrid work, equal opportunity, and global diversity and inclusion, notes that AI may be used to screen applications, and offers accommodations for applicants with disabilities.

Zendesk is hiring a Vice President, Total Rewards to lead compensation, benefits, accommodations, and HR compliance globally, defining a holistic rewards strategy and enabling scalable delivery through automation and AI, with reporting to executive leadership and occasional Board updates. The role is the enterprise owner of Total Rewards standards, policy, and compliance, with a roadmap to scale these domains using automation and AI, and it involves advising executives and occasionally presenting to the Board on people risk and pay strategy. Key duties include designing and governing compensation, equity, and benefits programs; administering executive compensation; driving AI and analytics adoption to automate analysis and surface pay equity insights; simplifying operations and governance; owning executive and Board materials; and mentoring the Total Rewards team. Requirements call for 12+ years of progressive HR experience with deep Total Rewards and executive compensation expertise, global leadership in SaaS/technology or similar, experience implementing HR automation/AI solutions, data-driven capabilities, and strong cross-functional and board-facing communication; preferred background includes Workday, global equity and sales compensation, and experience in high-growth environments; AI literacy is required. The US base salary range is $283,000–$425,000 with potential bonuses and incentives, and Zendesk emphasizes diversity and inclusion, hybrid and remote work options, accessibility accommodations, and the possibility of AI-enabled screening in the hiring process.

Zendesk is hiring a high-performing Senior Commercial Account Executive for its Japanese team to provide sales leadership and creative direction to top customers and help build the Platform experience. Responsibilities include leading and developing a subset of Commercial accounts, creating new business and expansion opportunities, collaborating on GTM strategy with the broader Zendesk team, developing multi-year account plans, nurturing CXO relationships, building a partner ecosystem with Channels and Alliances, tracking all sales activities, and working with Solution Architecture to influence product direction through customer feedback forums. Required qualifications include 5+ years of Enterprise SaaS selling with CX experience preferred, proven success in acquiring new business in Japan, experience selling to VP/C-level executives in Mid Market/Commercial, managing complex solution-selling sales cycles, consistently beating targets, and strong interpersonal, presentation, and written communications skills, plus willingness to travel. The role features a Hybrid work model with part-time in-office attendance at a local office, with the specific schedule determined by the hiring manager. Zendesk emphasizes diversity, equity, and inclusion, offers equal opportunity employment, notes AI-based screening may be used, and provides accommodations for applicants with disabilities in accordance with applicable laws.

Zendesk is hiring for a Sales Development role in EMEA to drive new business, manage a busy outbound pipeline, and generate high-value opportunities across startups to enterprise customers. The role involves being a key member of the sales team, executing the regional strategy, prospecting into cold accounts and existing Zendesk divisions, and delivering an outstanding customer experience while aiming to overachieve targets. The ideal candidate is native Turkish with fluency in English, has at least 6 months in a sales-related role (preferably SaaS), strong communication and a self-starter attitude, and would work in a hybrid Lisbon-based setup. Zendesk emphasizes an inclusive culture with supportive leadership, a buddy system, flexible hybrid work, and comprehensive tools, as part of its position as a leading customer support platform with global growth and a commitment to diversity and inclusion. The company notes that AI may be used to screen applicants and offers accommodations for disabilities, with accommodations requests directed to peopleandplaces@zendesk.com.

Zendesk is hiring a Principal Product Manager to lead the Action Platform, a system that connects, builds, and orchestrates automations across Zendesk and other systems. The role requires collaborating with engineering, design, marketing, and sales to deliver a platform product for both internal consumers and customer-facing use, while coordinating geographically distributed stakeholders and rapidly executing initiatives. Responsibilities include acting as SME, setting a vision and roadmap, driving new capabilities with engineering and cross-functional teams, translating diverse needs into platform solutions, advocating for a user-centric approach, influencing senior stakeholders, defining OKRs, and scaling services to handle thousands of rule executions with minimal infrastructure impact. Basic qualifications are a bachelor’s degree with 5 years of product management experience delivering end-to-end SaaS products, strong collaboration, the ability to balance performance, cost, and UX, a self-starter mindset, excellent communication, and data-driven decision-making; preferred qualification is experience building an internal platform used in customer-facing products. Zendesk emphasizes inclusion and hybrid work, notes that AI may screen applicants, is an AA/EEO/Veterans/Disabled employer with diversity and inclusion initiatives, and offers accommodations for applicants with disabilities.

Zendesk is hiring a Digital Inside Sales Representative as a founding member of a high-velocity, customer-focused team, with travel to offices for training and then a hybrid schedule. Responsibilities include handling inbound leads and existing customers via phone, Zoom, chat, and email; resolving inquiries to boost online conversions; becoming a Zendesk product expert; conducting discovery calls and demos; and meeting SLAs, KPIs, and a shared revenue target. Requirements include 1+ years of sales experience (SaaS preferred), exceptional written communication in French and English, ability to work with a global market, strong organizational skills, and in-office work 4 days per week; candidates must be located in Mexico City or Estado de Mexico. The hybrid arrangement combines onsite collaboration with some remote work, with in-office days determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI screening, and offers accommodations; applicants can learn more via the company's careers page.

The role is Ruby on Rails - Senior Software Engineer responsible for Zendesk’s core User model, joining a Melbourne-based team with Pune-based foundational engineers to optimize in-product experiences for customers and developers. Daily tasks include owning features end-to-end, collaborating with the Tech Lead on design and implementation, contributing to cross-team technical discussions, breaking work into incremental pieces, balancing feature delivery with tech debt, conducting pairing and code reviews, and working with designers and product managers to shape the product’s future. Required qualifications include strong Ruby on Rails proficiency on a large Rails codebase, MySQL/Redis experience, a track record of delivering large-scale resilient web systems, excellent English communication, ability to explain complex technical decisions, and experience coaching and facilitating collaboration among engineers. Tech stack features Rails; data in MySQL and Redis; frontend in React/TypeScript (Ember migrated); Go/Java in adjacent services; communications via gRPC, REST, Kafka, GraphQL; deployed to Kubernetes with Docker and Spinnaker on AWS, monitored by Datadog; and a growth mindset to learn as you go. It's a hybrid Pune-based role under Zendesk’s Product Development Center of Excellence with a BOT model, requiring relocation to Pune and 3 days in the office; the posting notes that candidates must be located in Karnataka or Maharashtra; Zendesk commits to diversity, equal opportunity, and accommodations as needed.

The IT Principal Enterprise Delivery Lead will orchestrate large-scale QA across complex integrations and ERP transformation programs, serving as the primary QA engineering delivery lead and partnering with Business and Product leads to prevent project failure while driving enterprise-wide QA governance, quality gates, and defect management for predictable outcomes. Key responsibilities include monitoring release readiness across multiple squads, enforcing Quality Gates and Definition of Done criteria, ensuring QA standards, leading hands-on QA execution, and expanding core testing platforms (Playwright, Jenkins, SA utils) across delivery teams. The role also focuses on scaling QA capacity with AI, designing tactical plans to apply AI to test generation and cycle acceleration, implementing AI-driven efficiencies to reduce manual overhead, and using predictive analytics to identify hotspot areas in complex codebases and integrations. Requirement Review & QA Transformation Leadership entails leading end-to-end strategy for complex programs to avoid business disruption, operationalizing automated “rules of the road” across ecosystems, participating in requirement review sessions, and conducting structured walkthroughs with BSAs and Business teams to prevent requirement leakage. Additionally, the position emphasizes defect lifecycle management with verified root-cause analysis and full traceability between tests and defects (in X-Ray and Jira), real-time reporting and data hygiene, ownership of QA ceremonies and stakeholder alignment, and collaboration with BSAs, Product Owners, and Engineers; the role offers a US base salary range of $193,000–$289,000 and Notes Zendesk’s commitment to diversity, hybrid work, and potential AI screening as part of the hiring process.

Zendesk is hiring an Employee Service Sales Specialist with proven B2C SaaS sales experience to expand the Employee Service account base and deepen existing partnerships. The role involves positioning Employee Service use cases, collaborating with the sales team across the full sales cycle, delivering ROI analyses, providing subject matter expertise, owning quota attainment, and feeding customer feedback to product development. Qualifications include a BA/BS or equivalent, at least 10 years in HR/IT service and operations management, at least 3 years in Employee Service sales focused on HR/IT use cases, and a demonstrated track record of meeting targets in complex, multi-month sales cycles. The position requires an entrepreneurial, collaborative hybrid SE/Sales mindset with the ability to demo, some technical depth, excellent communication skills, and willingness to travel to customer sites. Zendesk emphasizes hybrid work, diversity and inclusion, equal opportunity employment, accommodations for disabilities, and may use AI or automated decision systems to screen applications.

Zendesk is seeking an Enterprise Account Executive to grow its enterprise SaaS business by acquiring new Enterprise customers and expanding existing partnerships through relationship-building and innovative solutions. The role involves driving top-line revenue, cross-selling to optimize account revenue, nurturing key relationships for retention, and using data insights to improve prospecting, with quarterly territory plans to increase market share in the Enterprise sector. Candidates should have a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a proven quota track record, experience navigating complex multi-month deals with PoCs, and a history of selling to VP and C-level executives; familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus the ability to travel. They must maintain a robust pipeline and accurate forecast to exceed quarterly and annual revenue goals, establish executive sponsorship, and collaborate with internal teams to optimize sales strategies and product expansions. Zendesk emphasizes a hybrid, inclusive culture, AI screening of applicants, and equal opportunity employment with commitments to diversity and accommodations.

The AMER/LATAM Security & Safety Manager at Zendesk oversees physical safety, occupational health compliance, and life-safety incident response across regional offices including San Francisco, Austin, Madison, Mexico City, and Sao Paulo, plus smaller sites. Responsibilities include planning and verifying risk control and compliance programs, leading intelligence analysts, conducting security and safety assessments, coordinating pre- and on-site event security, and managing travel risk and executive protection. Additional duties encompass emergency response team leadership, threat intelligence collaboration with global analysts, policy coordination with the Workplace Experience team, and developing training and preparedness protocols. Basic qualifications call for 5+ years in security/safety program leadership in multi-site environments, experience overseeing security guard operations and corporate health and safety, strong communication and adaptability, ability to travel ~10%, and preferred certifications or domain experience such as CPP or executive protection, with familiarity with AI-assisted security workflows as a plus. Compensation includes a US base salary range of $123,000–$185,000 with potential bonuses and benefits, Zendesk’s hybrid and inclusive culture, and notices about AI screening and equal employment opportunities along with accommodations for applicants with disabilities.

The Senior Platform Architect (PA) at Zendesk is responsible for all technical, solution, and competitive aspects of Zendesk AI customer engagement and must be highly technically savvy, customer- and solution-obsessed, with a proven track record selling to Enterprise and/or Mid-Market executives. The role requires customer-obsessed enterprise expertise, an entrepreneurial spirit, solution-oriented scoping and strategy, a strong AI/LLM technical foundation, exceptional communication, and adaptable execution with willingness to travel. Preferred qualifications include 5+ years of technical customer-facing leadership, a robust technical foundation with coding and APIs, end-to-end solution lifecycle management, the ability to solve ambiguous problems, AI/conversational intelligence experience, enterprise architecture and security knowledge, technical documentation, and cross-functional communication. The US on-target earnings range is $200,000–$300,000 with an 80/20 base/commission mix, and offers may include bonuses or benefits depending on location and other factors. Zendesk emphasizes a fulfilling, inclusive hybrid culture, uses AI in screening applicants, and is an equal opportunity employer committed to diversity, inclusion, and accommodations for applicants with disabilities.

Zendesk is seeking a high-caliber Senior Enterprise Account Executive (individual contributor) to own the Singapore Enterprise segment, drive net-new logos and long-term ARR growth by orchestrating complex deals and building C-suite relationships, with travel to Jakarta to engage Indonesian enterprises. The role requires 12–15 years of quota-carrying B2B SaaS sales, fluency in English and Bahasa Indonesia, and a proven history of closing multi-year six- or seven-figure enterprise deals and building pipeline from scratch. Candidates should have elite outbound discipline, immaculate executive presence, and familiarity with enterprise sales methodologies (e.g., MEDDPICC, Challenger) and modern GTM tools (Salesforce, Clari). Responsibilities include driving revenue growth, quarterbacking a multi-person sales pod, proactively generating pipeline, navigating C-suite complexity, executing value-based selling with clear ROI, expanding strategic accounts, and maintaining accurate forecast and pipeline hygiene. Zendesk emphasizes a hybrid, inclusive culture, is an equal opportunity employer, may use AI in screening applications, and offers accommodations for applicants with disabilities upon request.

Zendesk is seeking a Senior Product Designer, Platform in Melbourne to lead design for the Foundational and Core Platform team and shape the core pillars of the Zendesk experience. The role involves translating complex workflows into scalable, human-centered experiences, defining direction for ambiguous platform problems, and designing AI-native interactions, including prototyping in code with agentic IDEs when needed. You will lead multi-quarter platform initiatives, influence the product roadmap with design insight, mentor designers, and work in a three-in-a-box model (Product, Engineering, and Design) to deliver impactful outcomes. Requirements include 7+ years of professional product design experience (ideally enterprise SaaS), a track record of platform-level patterns, a point of view on AI-native interaction design, comfort prototyping with code, strong communication, and a commitment to accessibility for a global user base. Zendesk is an equal-opportunity employer that values diversity and inclusion, supports hybrid work, notes that AI may screen applications, and provides accommodations for applicants with disabilities.

Zendesk is seeking a Collections Senior Specialist in Manila to manage a high-volume accounts receivable portfolio (Segments 3 & 4, ARR < $60K) by building relationships and collaborating with Sales, Legal, Finance Ops, and Renewals to resolve overdue accounts. The role covers cash application and reconciliation duties, including posting cash receipts to the subsidiary ledger, resolving unapplied cash and payment variances, and supporting the month-end close. It also involves reporting, audits, and process improvement, such as producing monthly performance reports and contributing to audit documentation and Playbook updates. Basic qualifications include a bachelor’s degree in Accounting or Finance, typically 2–4 years of AR/collections experience (or an advanced degree with no experience), and proficiency with accounting software and Excel or Google Suite; preferred qualifications include experience in a multinational or global shared services environment, knowledge of ERP systems (Oracle NetSuite or Zoura), and a CPA or equivalent certification. The role offers a hybrid work arrangement and underscores Zendesk’s commitment to diversity and inclusion, AI screening, and reasonable accommodations for applicants with disabilities.

Zendesk is hiring a Senior Digital Inside Sales Specialist to focus on SMBs, serving as a product expert and value architect in an AI-first, fast-growth environment while handling high-velocity inbound leads. The role involves responding to inbound leads and existing customers via chat and email, driving online conversions and pipeline, becoming a champion of Zendesk core applications, conducting discovery calls and tailored value demos, meeting SLAs/KPIs, and contributing to a shared revenue target. Basic qualifications include 2-5 years of professional sales or customer-facing experience, excellent English communication, and the ability to work in the Taguig City office 3 days per week, with strong organizational and multitasking skills. Preferred qualifications include SaaS, cloud technology, or digital B2B experience, with secondary language skills in French, Dutch, or Arabic being advantageous. Zendesk emphasizes a hybrid, inclusive culture, notes that AI screening may be used in screening applicants, and is an AA/EEO/Veterans/Disabled employer that provides accommodations.

Zendesk is seeking an experienced Staff Engineer for its Edge Engineering team in Europe to own and improve the proxy tier, global CDN, and other edge services that handle billions of HTTP requests daily, with a focus on observability, resilience, and modern technologies. You’ll build and manage the proxy tier, ensure efficient asset delivery via the CDN, collaborate with a small team of engineers, ship code to production, review peers’ changes, and use a tech stack including AWS, Cloudflare, Kubernetes, Terraform, and Go. The role requires at least 5+ years in DevOps or production engineering for high-traffic distributed systems, plus 5+ years with edge technologies (HTTP, TLS, load balancing, DNS, CDN), Linux/Docker/Kubernetes experience, and hands-on AWS experience, with strong cross-team collaboration. Preferred competencies include SaaS experience, problem-solving and documentation skills, knowledge of caching/CDN solutions, observability via metrics and traces, and willingness to learn Go, with the stated stack also featuring Envoy, OpenResty, Spinnaker, GitHub, and Datadog. Zendesk emphasizes a hybrid, inclusive culture, equal opportunity employment, and accommodations, and notes that applicants may be screened by AI tools, with provisions for remote work and disability accommodations.

The Senior Product Marketing Manager, AI Platform at Zendesk will drive product marketing to enable the launch, adoption, and impact of AI platform capabilities for building and customizing AI agents and agentic workflows. Responsibilities include market and customer research, messaging and positioning, technical marketing, GTM enablement, and close collaboration with sales, marketing, and product to achieve company goals. The role also entails developing clear messaging and customer-facing materials, compelling storytelling and collateral, sales enablement assets, and leading release marketing from roadmap to events while acting as a subject matter expert. It includes owning PMM efforts for Zendesk’s AI platform capabilities (Agent Builder and Custom Agents), aligning with the PM team on roadmap, developing GTM plans and custom-facing materials, and enabling the field and customers to drive opportunities. The compensation ranges in the US from $183,000 to $275,000 base with possible bonuses, and Zendesk emphasizes hybrid work, diversity and inclusion, equal opportunity employment, and accommodations for applicants.

Zendesk is hiring a Senior Principal Product Manager to lead its internal AI Platform in Melbourne, with in-office work required at least 2 days a week. The role owns the end-to-end product strategy and roadmap for the platform, covering the Agent Development Kit and SDK, platform capabilities, evaluation/observability, and infrastructure. You will drive platform adoption across vertical AI teams, lead development of the A2A layer and agent registry, and translate evolving ML/AI needs into clear requirements through cross-functional collaboration. The candidate should have 5+ years of product development experience with significant work on developer platforms or AI infrastructure, a technical background, and about 10 years of product management experience, plus a track record of enabling developer adoption and leading complex platform initiatives. Nice-to-have skills include building agentic features and developer tooling, familiarity with multi-vendor LLM serving platforms, and AI security/compliance; Zendesk emphasizes hybrid work, diversity, and equal opportunity and notes that AI may be used in screening applicants.

The role is Director of Sales Operations, Planning at Zendesk, leading Territory Planning Operations and Quota Strategy & Operations to operationalize GTM strategy and align Sales, Marketing, Customer Success, and Finance. It acts as the planning bridge between Field Sales Operations and Worldwide Sales Planning to ensure accurate execution, efficient escalations, and representation of field needs in global processes. Responsibilities include co-leading annual GTM planning (headcount, capacity modeling, segmentation, territory design, budget alignment) and driving large-scale initiatives like territory realignment, market expansion, and GTM process redesign, while partnering with leaders to drive planning accuracy and cross-functional excellence. In Quota Strategy & Operations, the role establishes global quota allocation, designs quota structures reflecting territory potential, ensures consistent and defensible methodologies, captures feedback, synthesizes outputs for executives, and maintains documentation plus continuous tool/process improvements. Qualifications include 8–12+ years in Sales/GTM or Revenue Ops with deep expertise in territory modeling and quota setting, strong analytical and financial skills, cross-functional collaboration experience, executive communication ability, familiarity with sales motion models and tools such as Salesforce and Tableau, and a commitment to a collaborative, data-driven culture; Zendesk emphasizes hybrid work, diversity, and accommodations.

Zendesk is hiring a Senior Sales Engineer who will serve as a trusted advisor, leading complex technical engagements and translating the company's AI-powered platform into measurable business outcomes to drive customer growth, in collaboration with Sales, Product, Engineering, and Customer Success. Key responsibilities include leading technical and business discovery with AI readiness assessments and tailored demos, architecting AI-driven CX and ES solutions, and owning end-to-end technical strategy from qualification through pilots while ensuring alignment with goals and compliance. The role also involves integrating and scaling secure solutions using Zendesk APIs, middleware, telephony, and major cloud platforms, cross-functional collaboration to influence product roadmaps and GTM, and using Zendesk analytics to measure ROI and promote continuous AI adoption. Requirements include 5+ years of presales or solutions consulting in SaaS/CX or similar, strong knowledge of web/scripting technologies and SaaS architectures, experience with pilots/POCs, deep AI expertise (LLMs, NLP, automation), domain experience in CCaaS/CS software/ITSM/BI/WFM or integration, excellent communication skills, a bachelor’s degree (or equivalent), and willingness to travel. The compensation range for US-based roles is OTE $188k–$282k with an 80/20 base/commission split, and Zendesk offers a hybrid, inclusive work environment with equal opportunity employment and accommodations for disabilities; AI screening may be used in hiring.

Zendesk is hiring an SMB Account Executive in Southeast Asia to grow revenue by hunting for new opportunities, closing deals of varying sizes, and expanding existing accounts in the SaaS space. The role focuses on building and maintaining broad relationships, aligning Zendesk solutions to customer goals, and driving a strong, forecastable pipeline tracked in Salesforce. Requirements include a BA/BS or equivalent, at least 3 years in B2B SaaS sales or solution engineering with a proven record of meeting targets, plus strong prospecting, presentation, negotiation, and closing skills. The position offers a hybrid work model with some in-office days, collaboration with internal teams, and a commitment to fairness, transparency, diversity, and inclusion, with AI or automated decision systems potentially used in screening. Zendesk is an equal opportunity employer and provides accommodations for applicants with disabilities; interested candidates can email peopleandplaces@zendesk.com to request accommodations.

Zendesk is hiring a Forward Deployed Engineer (FDE) – AI & Solutions who is a hybrid software engineer and strategic consultant, embedded with strategic customers to tackle complex blockers and deliver measurable ROI (e.g., building multi-layer AI agents, custom data pipelines, or integrating AI into legacy stacks). You’ll drive end-to-end AI deployments, owning discovery, scoping, system design, and production rollout, while troubleshooting unsolvable blockers as the final line of defense and building bespoke agentic solutions with direct coding, RAG architectures, and seamless integration with client systems. The role requires a founder mentality—thriving in ambiguity, mapping undocumented APIs, and charting a path to victory without a playbook—along with 5+ years of production-grade Python and JavaScript/TypeScript, familiarity with Ruby or Java, a full-stack mindset across UI, APIs, cloud (AWS), and Metaflow, and deep AI fluency. Preferred qualifications include experience with Zendesk and AI Agents, a background in FDE/Professional Services/Technical Account Management implementing complex systems, and the ability to travel 25-50% as needed. The US OTE ranges from $200k to $300k with an 80/20 base/commission split, possible bonuses or incentives, and Zendesk’s commitment to a hybrid, inclusive culture; AI may be used in screening, and the company is an equal opportunity employer that offers accommodations for applicants with disabilities.

Zendesk, a leading customer-experience software company, is seeking a Revenue Operations Analyst to support commerce-to-cash processes and professional services billing, ensuring deals align with corporate strategy and compliance. The ideal candidate is a self-starter with a strategic leadership mindset who can advise sales through the deal flow, review Service Orders for revenue recognition and audit compliance, and enable best practices for standard and nonstandard deals. Key responsibilities include billing professional and managed services accurately and on time, transitioning billing processes to the AMER region for efficiency, providing ticketing support, ensuring invoicing reflects contract terms, and driving cross-functional communication plus SOX close items. Requirements include a bachelor’s in Business or Finance, 2+ years supporting and advising Sales and cross-functional teams, strong communication skills, experience with SaaS subscription billing, T&M, and familiarity with Salesforce, SFDC, CPQ, and Zuora (a plus), plus proficiency with G-Suite and flexibility around month/quarter-end demands. The role offers a US base salary of $66k–$100k, potential bonuses or incentives, a hybrid work model with partial in-office attendance, and Zendesk’s commitment to diversity, inclusion, and accommodations for applicants with disabilities.

Zendesk is hiring a Director, Sales Strategy to lead global revenue growth and operational excellence. The role involves setting the vision for Sales Acceleration, leading a high-performing team, and aligning go-to-market priorities with executives across Product Marketing, Sales Operations, Revenue Strategy, IT, and other critical functions. It also requires driving enterprise-level transformation by scaling sales processes, enablement, and tools, and translating complex data into board- and executive-level recommendations. Qualifications include a bachelor’s degree (MBA preferred), 7–10+ years in SaaS sales strategy or related fields, strong cross-functional leadership, advanced analytical skills, and exceptional communication with C-suite experience, plus English fluency. The position is fully flexible/remote with optional in-person collaboration, offering a US base salary of $174,000–$262,000 plus potential bonuses; Zendesk is an equal opportunity employer committed to diversity and inclusion and may use AI screening as part of the hiring process.

Zendesk has acquired Forethought (March 2026) and is building enterprise-ready, self-improving AI agents; the Platform Architect for Forethought AI will bridge technical strategy and enterprise transformation, partnering with Enterprise Account Executives to architect complex workflow automations and voice capabilities while demonstrating the business value of generative AI to leading brands. You will serve as the primary pre-sales technical leader, guiding client relationships, leading discovery and scoping, and delivering solution architecture, rapid prototypes, and customized AI demonstrations that translate complex technical workflows into executive business narratives. You will own the PoV lifecycle, scope and run Proofs of Value with defined success metrics, and provide integration subject matter expertise across Zendesk APIs, webhooks, and cloud patterns (AWS), while advising on generative AI best practices. Required qualifications include 5–8 years in enterprise pre-sales/technical consulting or architecture, hands-on coding or scripting experience, strong AI/ML/NLP fluency, and the ability to manage multiple high-stakes accounts and articulate business value to C-level stakeholders. Preferred qualifications include extensive experience designing AWS-based integrations, certifications or strong experience with enterprise sales frameworks (e.g., MEDDPICC), and domain expertise in customer support or automation platforms; Zendesk emphasizes hybrid work, diversity and inclusion, offers accommodations for disabilities, and notes AI screening of applications as permitted.

Zendesk is hiring a Product Led Growth Sales Specialist to engage with customers in a fast-paced, growth-focused environment and contribute to shaping customer journeys. The role aims to close sales on the spot by handling inbound inquiries primarily through chat and email, with calls when appropriate, and to work alongside traditional sales to accelerate growth. Key duties include expanding within existing customers, acquiring new logos, responding to high-volume inbound leads, articulating Zendesk's value, proactively following up to resolve inquiries, becoming a product expert, initiating engaging conversations, and handing over complex deals to strategic sellers while exceeding activity and revenue metrics. Qualifications include English proficiency, prior sales experience (SDR/AE), a passion for Zendesk technology, strong organizational skills for multitasking, and a 4-days-in-office requirement within a hybrid schedule determined by the manager. Zendesk emphasizes an inclusive culture with a hybrid work model, competitive pay and benefits, diversity and inclusion initiatives, accommodations for disabilities, and notes that AI may be used in screening, as it is an equal opportunity employer.

Zendesk is hiring a Senior ML Engineer for its AI Copilot organization, a multi-million ARR product that puts AI directly into the hands of customer service agents, with you owning ML-powered features from prototype to production and applying their “ship to learn” philosophy. You’ll own end-to-end delivery of ML features—from data pipelines and model integration to serving, monitoring, and iterative improvements—work closely with scientists to productionize research, and build ML infrastructure including inference pipelines and evaluation frameworks while mentoring junior engineers. Required qualifications include 5+ years in software/ML engineering, fluency in Python (Ruby a plus), production ML systems experience, LLM integration, SQL/data infrastructure, Docker/Kubernetes, AWS, and strong cross-functional collaboration with scientists, engineers, and product managers. Preferred qualifications include Snowflake and dbt, ML pipeline tools like Metaflow and MLflow, BentoML on Kubernetes, PyTorch or TensorFlow, Kafka, and experience with iterative, metrics-driven development (A/B testing, feature flags, incremental rollouts). The Poland base salary ranges from zł302,000 to zł454,000 with potential bonuses or benefits, and Zendesk emphasizes a hybrid, inclusive culture with equal opportunity and accommodations, while also noting AI-enabled screening during the hiring process.

Zendesk is seeking a Senior Product Sales Specialist for Employee Service to grow its B2B/B2C SaaS customer base and deepen partnerships across the enterprise. You’ll own deals and the technical depth, leading discovery with IT, HR, Facilities and others, mapping environments and delivering tailored demos and proofs-of-concept. The role involves strategizing from discovery to close, handling technical objections, educating the regional sales team on service management, and acting as a bridge between customers and product development. Must-haves include proven B2B SaaS sales experience, technical credibility, strategic communication, complex-deal navigation, collaboration, and travel readiness; nice-to-haves cover ITIL knowledge, platform experience (e.g., ServiceNow, Jira Service Management), AI/automation familiarity, cross-functional service knowledge, and a BA/BS degree. The position is hybrid with some in-office requirements, and Zendesk emphasizes diversity and inclusion while noting that AI may be used in screening, along with accommodations for applicants.

Sentry is a fast-moving software company that helps developers fix errors and performance issues, trusted by over 200,000 organizations, and is building an AI-native future. The Security Team protects customers, code, and everything in between, and the IAM-focused role works cross-functionally with Infrastructure, IT, and Platform to shape access control across corporate, development, and production environments. You will own IAM infrastructure (SSO, MFA, directory services), automate onboarding/offboarding, access reviews, privileged access management, SaaS lifecycle, and incident response, and champion secure-by-design principles like zero-trust, just-in-time provisioning, and policy-as-code. Qualifications include 3+ years designing and securing workforce identity for large-scale cloud systems, a CS-related degree or equivalent, proficiency in Python and IaC tools, API integrations via SCIM and webhooks, and experience with IDP/IGA/PAM/CloudIAM, cloud platforms, containers, and CI/CD security; the role offers a CAD 163k–253k base salary plus benefits, and applicants are encouraged even if not 100% qualified. Sentry is committed to equal opportunity and an inclusive culture, supports accommodations for disabilities, and provides details in its Applicant Privacy Policy.

Sentry is a fast-paced software company that helps developers fix errors and performance issues before users notice, trusted by 200,000+ organizations and pursuing an AI-native future. The Senior Security Engineer on the Security Team will own security reviews, threat modeling, vulnerability management, and embedding secure coding practices, partnering with product and engineering to shape secure features from the start. Responsibilities include building processes, tooling, and culture to make security a natural part of how we ship and operate, managing intake, triage, remediation tracking, and bug bounty and responsible disclosure programs, and coordinating security testing across applications, SDKs, and cloud platforms. Qualifications include 5+ years designing and securing large-scale distributed systems, a CS degree or equivalent, experience with security reviews, SDLC practices, secure CI/CD, architecture reviews, threat modeling, vulnerability management, and programming familiarity with Python, Typescript, Go, or Rust, plus experience with AWS/GCP/Azure, Kubernetes, Docker, Terraform, and strong collaboration and communication. Compensation ranges from €112,000 to €146,000 with a minimum wage reference of €74,144; benefits, equal opportunity and accommodations, a diverse open-source, developer-forward culture, and an applicant privacy policy are part of Sentry's offer.

Sentry is a fast-growing software company known for fixing errors and performance issues, trusted by over 200,000 organizations, and building an AI-native future. The Security Team protects customers, code, and everything in between, and the IAM-focused role collaborates across domains to maintain identity and access practices while enabling secure self-service for employees. Responsibilities include owning IAM infrastructure and tooling (SSO, MFA, directory services) across corporate, development, and production cloud environments, automating onboarding/offboarding, access reviews, privileged access management, SaaS lifecycle, and incident response, and applying secure-by-design principles like least privilege, just-in-time provisioning, policy-as-code, zero-trust, and comprehensive auditing for both human and non-human identities. Qualifications require 3+ years designing and securing workforce identity systems, a CS degree or equivalent, proficiency in Python and IaC (Terraform), APIs and webhooks (SCIM, REST), experience with multiple identity platforms, cloud, containers, Kubernetes, and CI/CD security, plus strong collaboration and communication, with encouragement to apply even if not 100% aligned. Compensation ranges from $155,000 to $240,000 base, plus benefits and equity, with Sentry’s equal opportunity and inclusive culture, disability accommodations, and privacy-related information available in the applicant policies.

Sentry is a fast-growing software company trusted by over 200,000 organizations, with a strong developer-forward culture and a push toward an AI-native future. The Security Team protects customers and code, and the IAM-focused Security Engineer will work across Infrastructure, IT, and Platform to strengthen access control and enable secure self-service workflows for a fast-moving engineering organization. You will own and mature IAM infrastructure (SSO, MFA, directory services) and automate onboarding/offboarding, access reviews, privileged access management, SaaS lifecycle, and incident response, applying secure-by-design principles like least privilege, just-in-time provisioning, policy-as-code, and zero-trust for both human and non-human identities. Qualifications include 3+ years designing and securing workforce identity in large-scale cloud systems, a CS degree or equivalent, proficiency in Python and Terraform, experience with APIs/SCIM/webhooks, and familiarity with IDP/IGA/PAM/CloudIAM, plus knowledge of AWS/GCP/Azure, Docker/Kubernetes, and securing CI/CD tools; the role offers a salary range of 81,000–125,000 EUR with a minimum wage of 74,144 EUR, plus benefits. Sentry encourages applicants who don’t meet every qualification, provides accommodations, and highlights its open-source ethos and commitment to equal opportunity.

Sentry is an application monitoring company trusted by 200,000+ organizations and is building an AI-native future, with the Security Team protecting customers, code, and everything in between. As a Senior Security Engineer, you will own and mature the security review program—including secure code reviews, architecture reviews, threat modeling, and vulnerability management—while embedding secure design into the development lifecycle and partnering with product and engineering. You will lead vulnerability intake and triage, remediation tracking, and the bug bounty/responsible disclosure program, and you’ll validate findings through scanning, manual testing, and coordinated penetration testing across applications, SDKs, and cloud platforms, while addressing emerging threats. The role requires 5+ years of experience in security, a CS degree or equivalent, experience with SDLC and secure CI/CD, architecture reviews, threat modeling, and familiarity with Python, Typescript, Go, or Rust, plus cloud technologies like AWS/GCP/Azure, Kubernetes, Docker, and Terraform; a collaborative, automation-focused mindset is essential. Compensation ranges CAD 200,000–295,000 with benefits, equity, and PTO, and Sentry emphasizes equal opportunity, an inclusive culture, and accommodations, with further details available in the Applicant Privacy Policy.

Sentry is a fast-growing application monitoring company trusted by 200,000+ organizations, building an AI-native future. As a Senior Security Engineer, you’ll own and mature Sentry’s security program—including security reviews, threat modeling, vulnerability management—and embed secure-by-design principles across product and engineering teams. You’ll collaborate cross-functionally to design the secure path from the start, implement secure coding practices, manage intake/triage/remediation for bugs and disclosures, and coordinate testing including penetration testing across applications, SDKs, and cloud platforms. Qualifications include 5+ years designing and securing large-scale cloud systems, a CS degree or equivalent, experience with security reviews, SDLC, secure CI/CD, architecture reviews, threat modeling, and familiarity with Python/Typescript/Go/Rust and cloud technologies like AWS/GCP/Azure/Kubernetes/Docker/Terraform, plus strong communication and a willingness to apply even if not all criteria are met. Compensation ranges from $190,000 to $280,000 USD base, with benefits, and Sentry emphasizes equal opportunity, an inclusive culture, open-source values, and accommodations as needed.

Sentry provides application monitoring to help developers fix errors and performance issues before users notice, and is trusted by 200,000+ organizations as today’s standard. The Technical Enablement Director will own the strategy, planning, and end-to-end execution of internal and external training and education programs, acting as product evangelist, content producer, and educator who translates technology into compelling stories. Responsibilities include becoming a Sentry product expert, owning the Sentry University virtual learning platform, building the curriculum, creating content, managing user experience, designing a comprehensive training strategy and certification program, and delivering instructor-led training and workshops, while collaborating with Sales, Marketing, Product, Engineering, and Design. Additional duties involve developing programs and materials for onboarding and ongoing technical enablement of customer-facing teams on topics like logging, monitoring, and cloud, developing KPIs to measure adoption and effectiveness, and keeping enablement materials up to date with branding and design. Qualifications include 5+ years of technical training development and delivery, a CS or Computer Engineering-related degree or equivalent, strong verbal and written communication and presentation skills, experience working with customers and partners, and the ability to develop structured training plans and measurable metrics; Sentry is an equal opportunity employer with accommodations for disabilities and supports an open-source, inclusive culture.

Sentry is a leading application monitoring company trusted by 200,000+ organizations, and the role is a Solutions Engineer based in Amsterdam who will serve as Sentry’s primary technical presence across the EMEA region to help embed Sentry into customers’ applications and workflows. It is a 12-month fixed-term contract where the Solutions Engineer owns the end-to-end technical relationship, driving implementation, onboarding, and enablement so Sentry becomes mission-critical for developers to build and ship software, while ensuring adoption and measurable business value. Responsibilities include mapping customer pain points to tailored implementation plans, creating best-practices content and demos, running workshop-level engagements, and acting as the voice of the customer to surface feedback to Product and Engineering for the EMEA roadmap. Qualifications include 3+ years in a similar customer-facing role, hands-on experience with modern stacks (JavaScript, Python/Node/Java, mobile platforms), strong observability with APM/RUM/tracing, excellent communication, English fluency, and a base salary of €98,000-€130,000 with an 85/15 variable pay mix, with potential to convert to a permanent role. Sentry is an equal-opportunity, open-source company that values diversity and inclusion; accommodations for disabilities are available, and more details are in the company’s benefits and privacy policies.

Sentry is a leading application monitoring company that helps developers fix errors and performance issues quickly and is pursuing an AI-native future. It’s expanding its Technical Customer Success team to support a growing global customer base and drive deeper adoption of the Sentry Platform. The Technical Customer Success Manager will act as a product expert, handling onboarding, value realization, retention, and growth opportunities while collaborating with AEs, SEs, and Engineering to align customers’ technical and business goals. Required qualifications include a BS in CS or related field, 5+ years in customer-facing roles, a strong technical background in DevOps/monitoring/cloud-native platforms, experience with complex multi-divisional customers, and effective cross-functional communication; bonus for developer/devops and monitoring expertise. Sentry emphasizes equal opportunity and accessibility, maintains an inclusive culture and open-source ethos, and provides accommodations for applicants with disabilities.

Sentry is a software company focused on error and performance monitoring, trusted by 200,000+ organizations and building an AI-native future. The Technical Customer Success Manager role is part of an expanding team to drive adoption and value across the Sentry Platform, working closely with AEs, SEs, and Engineering and requiring deep SDLC and technical knowledge. Responsibilities include becoming a product expert, guiding onboarding and value realization, setting objectives with stakeholders, acting as a trusted advisor, and partnering with sales to identify expansions while advocating for customers internally. Qualifications combine technical and business skills: a BA/BS in CS or related field, 5+ years in customer-facing roles, strong experience with Dev/DevOps, monitoring, and cloud-native platforms, plus cross-functional collaboration and executive presence; bonus points for developer/DevOps background and monitoring expertise. Sentry is committed to equal opportunity, diversity, and accommodations, with a focus on applicant privacy and accessibility, including a dedicated accommodations channel.

Sentry helps developers fix errors and performance issues quickly, is trusted by 200,000+ organizations, and is building an AI-native future. The Solutions Engineering team assists our largest customers in embedding Sentry into their applications and workflows, from SDK integration to ensuring alerts and issues reach the right place at the right time. The role involves translating customer pain points into onboarding plans, developing best-practices content, acting as a trusted advisor on instrumenting software and monitoring, and running workshops to drive adoption, while collaborating cross-functionally to inform product roadmap. Candidates should have 3+ years in a related role, hands-on experience with languages and frameworks such as JavaScript, Python, Node.js, Java, and more, and strong communication and problem-solving skills. The position offers a base salary of $140,000–$160,000 plus benefits, with a commitment to equal opportunity, accommodations, and a diverse, inclusive open-source-focused culture.

Sentry is a fast-growing application monitoring company trusted by 200,000+ organizations that helps developers fix errors and performance issues so teams spend less time firefighting and more time building. The Technical Customer Success Manager (TCSM) role is part of an expanding Technical Customer Success team and focuses on onboarding, maximizing value from the platform, adoption, retention, and uncovering growth opportunities, collaborating with Account Executives, Sales Engineers, and Engineering and requiring deep SDLC and related technical knowledge. You will become a Sentry product expert, understand customer needs, define and achieve business and technical objectives, act as a trusted advisor, drive best practices and long-term success, and partner with sales to identify expansions while advocating for customers internally. Qualifications include a BA/BS in CS or related field, 5+ years in customer-facing roles (CS, Account Management, or consulting), strong experience with DevOps, monitoring, cloud-native platforms, cross-functional teamwork, executive presence, and a self-driven, results-oriented mindset; bonus: developer/DevOps background and broader monitoring expertise. Sentry is an equal opportunity employer committed to diversity and inclusion, provides accommodations for disabilities, and emphasizes accessibility as part of its open-source ethos; for applicant data details see the Applicant Privacy Policy.

Sentry helps developers fix errors and performance issues quickly, enabling teams to spend more time building, and is trusted by 200,000+ organizations as part of its AI-native future. The role is a one-year fixed-term Technical Customer Success Manager responsible for onboarding, adoption, value realization, and driving growth opportunities across customers. You’ll collaborate with Account Executives, Sales Engineers, and Engineering to meet customers’ technical and business goals and act as a trusted advisor to drive best practices and long-term success. Required qualifications include a BA/BS in CS or related field, 5+ years in customer-facing roles, strong technical experience with DevOps, monitoring, cloud-native platforms, and cross-functional teams, plus executive presence; bonuses for developer/devops or deep monitoring knowledge. Sentry is an equal opportunity employer that provides accommodations and maintains applicant privacy policies, reflecting a diverse, inclusive culture and open-source ethos.

Sentry helps developers fix errors and performance issues before users notice, and is trusted by 200,000+ organizations as it builds an AI-native future. The Solutions Engineering team helps large customers embed Sentry into their applications and workflows, from integrating our SDK to ensuring alerts and issues reach the right people at the right time, to boost developer productivity and customer satisfaction. The role involves translating customers’ pain points into implementation and onboarding plans, developing best practices and educational content, acting as a trusted advisor on instrumentation and monitoring, providing workshop-level interactions, and collaborating cross-functionally to align the product roadmap with faster time-to-value. You’ll love this job if you enjoy discussing technology with engineers, thrive in a dynamic, multi-industry environment, and like creating solutions and content from scratch, with a fast-paced, results-driven mindset and a passion for developer tools and open source. Qualifications include 5+ years in a related role, hands-on experience with multiple programming languages and frameworks, strong communication skills, and a base salary of $170,000–$190,000 plus benefits; Sentry is an equal-opportunity employer that values diversity, provides accommodations, and shares details in its applicant privacy policy.

Sentry, a fast-growing application monitoring company trusted by 200,000+ organizations, is hiring a senior leader to run Developer Experience, owning the integration ecosystem, developer platform APIs, docs, and community. The role sits in Marketing, partners with EPD, and will influence both the product surface and the DevEx team responsible for developer education, docs, and community after the Head of DevEx departed. Responsibilities include strategy and execution for Sentry's integration ecosystem and developer platform APIs, leading the documentation function across SDK configuration docs, API references, and tutorials, and connecting docs to the product experience. The role also owns Sentry's developer community across Discord, social channels, and events, builds the team and processes to turn engagement into measurable outcomes, and develops content and education programs like workshops and deep dives. Qualifications require 7+ years in developer relations/experience with at least 3 years of people management, experience owning or influencing a developer platform or SDK surface, strong technical writing, plus a salary range of $220,000–$300,000 with comprehensive benefits and a commitment to equal opportunity and accommodations.

Sentry is an open-source application monitoring company trusted by 200,000+ organizations, helping developers fix errors and performance issues before users notice. The Enterprise Marketing Manager will own enterprise positioning for buyer personas, drive competitive enablement, and build credible customer programs and narratives in collaboration with Sales, Product Marketing, and Integrated Marketing. Responsibilities include creating messaging and assets, leading battlecards and win/loss analysis, training sales, and building scalable customer programs like case studies and advisory boards, while supporting enterprise campaigns with strong content. Requirements include 4-6+ years in product or enterprise marketing, proven enablement experience, and excellent written and verbal communication, with a bonus for marketing developer tools, observability, or infrastructure platforms in competitive markets. Compensation includes a base salary of $150k-$180k plus benefits and equity where applicable, with Sentry committing to equal opportunity, diversity, inclusion, and accessibility and offering accommodations as needed.

Sentry is an application monitoring leader trusted by 200,000+ organizations, helping developers fix issues faster and build more efficiently toward an AI-native future. The role is a full-time startup marketing position intended to make Sentry’s startup program a real growth engine, owning partnerships, community presence, acquisition programs, and the brand among founders and early engineers. It reports to the Head of Enterprise Marketing and spans Growth, Product Marketing, and DevEx, with autonomy to shape strategy, build programs from scratch, and execute quickly while measuring results. Responsibilities include scaling startup partnerships, expanding accelerators/VC platforms, owning the startup funnel (free → credits → paid → expansion), creating content for startup audiences, and shaping the credits structure and onboarding with KPI-driven impact on revenue. Qualifications include 4–7 years in marketing/growth/partnerships, experience building programs from scratch, cross-functional experience, familiarity with developer tools or B2B SaaS, and partner-management experience; Sentry also emphasizes equal opportunity, accommodations for disabilities, and applicant privacy.

Sentry helps developers fix errors and performance issues before users notice, so teams can spend more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and is building an AI-native future. The role is a Technical Support Engineer where Support is an engineering discipline, and Sentry seeks a veteran to architect the Technical Support engine by combining deep human expertise with autonomous agentic systems and acting as the orchestrator with a seamless "Human-in-the-Loop" path for complex questions. Responsibilities include performing root-cause analysis and deep-dive debugging across polyglot environments, serving as a strategic consultant for senior engineers at large enterprises, troubleshooting SDK implementations, and building a feedback loop to prioritize high-impact fixes while engineering deterministic agentic operations with MCP, knowledge engineering, and the Seer philosophy of autonomous resolution. Qualifications include 4+ years in technical support engineering or software development, strong coding foundations in Python/JavaScript/Java/Ruby, deep understanding of distributed systems and APIs, AI/automation literacy, exceptional communication, with bonuses for open-source contributions or prior software development experience; the base CAD salary is 100,000–125,000 plus benefits, and Sentry provides equal opportunity and accommodation policies.

Sentry, the application monitoring company trusted by 200,000+ organizations, is building an AI-native future and seeks a veteran Support Engineer to architect a Technical Support engine that blends deep human expertise with autonomous agentic systems. In this role, Support is an engineering discipline—you're a debugger of code and systems who uses support volume as a data signal to create automated resolution paths, ensuring human engineers only tackle the most complex, high-impact issues across GitHub, Discord, and internal systems. You’ll master the Sentry ecosystem, perform deep-dive debugging on complex issues, advise senior enterprise engineers, troubleshoot SDK implementations, and serve as the bridge between developers and product teams, while leading Agentic Operations to scale with deterministic paths and knowledge engineering. The Seer philosophy guides moving from a "Help Desk" to an "Autonomous Resolution Engine" and you’ll enjoy roles that minimize repetitive work, require full-stack troubleshooting, and emphasize evidence-based support and industry guidance. Qualifications include 5–8+ years in technical support or related fields with strong Python/JavaScript/Java/Ruby skills, systems and AI/automation literacy, exceptional communication, plus open-source or prior software development bonuses; compensation is $125k–$150k base with standard benefits, and Sentry is committed to equal opportunity, inclusion, disability accommodations, and open-source values.

Sentry is a fast-growing software company that helps developers fix errors and performance issues, trusted by 200,000+ organizations, and is pursuing an AI-native future. The Events Analytics Platform (EAP) team maintains the infrastructure for Sentry's time-series data and sub-second search across billions of events, building on Snuba and ClickHouse. As a Senior Software Engineer, you will expand data visibility by advancing the search infrastructure, building on the storage layer, and shaping Infrastructure's technical direction to scale petabytes of event data. Responsibilities include architecting scalable services, balancing product and engineering trade-offs, maintaining code quality, leading design discussions, and improving maintainability and developer experience, with examples such as Snuba and Sentry's new Search Infrastructure. Requirements include 4+ years of backend/infrastructure experience, knowledge of distributed storage systems, proficiency in Python (or similar), experience with PostgreSQL, ClickHouse, Memcached/Redis, Kafka/RabbitMQ, strong communication, willingness to be in the San Francisco Bay Area or relocate, and a compensation range of $190,000–$280,000 with benefits and equal opportunity policies.

Sentry is a fast-growing application monitoring company trusted by over 200,000 organizations and aiming to build an AI-native future. The Billing team intersects product, finance, and infrastructure and ensures every observable event—errors, logs, traces, and tokens—is measured, priced, and billed accurately, impacting revenue and customer trust. As a Senior Software Engineer, you’ll architect and scale the billing infrastructure, build the next-generation usage-tracking pipeline that processes hundreds of billions of events daily with low latency and financial-grade accuracy, and design flexible pricing primitives for various models. The role requires building high-stakes, reliable systems, mentoring engineers, and collaborating with cross-functional teams (BizOps, sales, marketing, leadership) to influence ARR and board-level metrics. The base salary range is $190k-$280k, with benefits; Sentry emphasizes equal opportunity, open-source values, accommodations for disabilities, and provides privacy policy details for applicants.

Sentry is a software company that helps developers fix errors and performance issues, trusted by over 200,000 organizations and pursuing an AI-native future. As a Software Engineer (Ingest) on the Client Infrastructure team, you will work on core ingestion pipelines like Relay and Symbolicator to process millions of events per minute and power developers worldwide. You will design, build, and operate globally distributed, horizontally scalable infrastructure to reliably ingest mission-critical data, improve data processing pipelines, and tackle distributed systems and high-throughput challenges, primarily using Rust (with Python) and handling over a billion events daily. Responsibilities include testing (unit and integration), documentation, on-call rotation, and collaboration with Infrastructure and Operations; qualifications include 2+ years of experience and proficiency in compiled languages (C/C++/Rust), with Python, Kafka, Redis, and Postgres as bonus; starting salary around EUR 81,000 gross per year plus benefits. Sentry is an open-source company committed to equal opportunity and accessibility, offers accommodations, and provides details about applicant privacy.

Sentry is a leading application monitoring company trusted by 200,000+ organizations, building an AI-native future to help developers fix issues before users notice. The Senior iOS SDK Engineer will own Sentry's iOS SDK, guiding development from architecture to product experience and delivering features like Session Replay and next-generation performance monitoring using Apple's latest technologies. Qualifications include 5+ years as a software engineer focused on mobile, deep iOS experience with Swift and Objective-C, strong mobile architecture, experience with AI-powered development tools, excellent English, and willingness to relocate to Vienna. Bonus points include knowledge of app monitoring/observability, C/C++, open-source contributions, and experience with other platforms such as Android, React Native, or Flutter. The role offers a starting salary of 99,000 EUR gross per year (with a legal minimum of 60,844 EUR), comprehensive benefits, and Sentry is an equal-opportunity employer that provides accommodations on request.

Sentry is a fast-growing application monitoring company trusted by 200,000+ organizations, aiming to build an AI-native future. The role is a Staff Technical Program Manager in the Platform organization, reporting to the Head of Technical Program Management and partnering with senior EPD leaders and the CTO to shape platform operations, reliability, security, and IT. Responsibilities include driving strategic execution with clear plans and milestones, building data-driven delivery health dashboards, and managing capacity, dependencies, and risk to keep complex initiatives on track with outcomes-focused delivery. Qualifications require 8+ years of technical program management at a high-growth tech company, experience leading cross-functional programs across engineering, product, and business, and strength in incident management, analytics, and communication. Compensation includes a base salary of $200,000–$240,000 plus benefits and equity, with Sentry also highlighting equal opportunity, diversity, accessibility accommodations, open-source values, and applicant privacy protections.

Sentry helps developers fix errors and performance issues at scale and is building an AI-native future using a massive dataset of real production errors, spans, and logs from thousands of organizations. They’re seeking an Engineering Manager to lead the Machine Learning Engineering team, which handles both classical ML techniques (like clustering, ranking, anomaly detection, and embeddings) and LLM-based, agentic systems that shape the product’s direction. The role involves setting technical direction across the full ML surface, defining how ML systems are evaluated and monitored in production, staying hands-on to review code and designs, and shaping the team roadmap while partnering with product, design, and engineering to identify high-impact opportunities. Qualifications include 8+ years of engineering experience with substantial ML in production, 3+ years of engineering management (ideally leading ML/AI/data teams), and experience deploying ML at scale, with strong communication; a research background is a plus but not required. Compensation ranges from $220k to $280k base, plus benefits and programs, and Sentry emphasizes equal opportunity, diversity and inclusion, open-source values, and accommodations for applicants with disabilities.

Sentry helps developers fix errors and performance issues before users notice, trusted by over 200,000 organizations as a standard in application monitoring. As a Staff Software Engineer on the Issue Workflow team, you’ll architect systems that process billions of events daily, building real-time data pipelines, search backends, and analysis systems. You’ll drive technical strategy and roadmap, shape architectural direction, ensure scalability and performance, deliver delightful product experiences, measure everything, and mentor others. Candidates should have 10+ years of full-stack software engineering (Python and TypeScript), expertise in distributed systems and data stores, strong communication, and experience with PostgreSQL, ClickHouse, and Kafka is preferred. Sentry is an equal opportunity employer committed to inclusion and accessibility, offers accommodations, and provides a privacy policy detailing applicant data handling.

Sentry helps developers fix errors and performance issues before users notice, and is trusted by over 200,000 organizations as it pursues an AI-native future. This role is a Senior Software Engineer on the JavaScript SDK team, working on SDKs across Node.js, Bun, Deno, Cloudflare Workers, and other modern server runtimes to push the boundaries of developer tooling. You'll own your work end to end—plan, implement, test, and document—while leveraging AI tools to boost productivity and collaborating with the open-source community through groups like TC39, Node.js core, and OpenTelemetry SIG. You’ll directly impact customers by squashing critical bugs and interacting with users on GitHub and at industry conferences. Qualifications include 5+ years of software engineering experience with TypeScript/JavaScript, Node.js, and exposure to Bun, Deno, or Cloudflare Workers; based in San Francisco or willing to relocate; base salary range $190,000 to $280,000 with benefits, and a commitment to equal opportunity.

Sentry is a rapidly growing application monitoring company trusted by over 200,000 organizations and is building an AI-native future to help developers fix issues before users notice. The role is a Senior Software Engineer on the JavaScript SDK team, tasked with advancing SDKs across the modern JavaScript ecosystem, including React, Next.js, Vue, Nuxt, Hono, NestJS, and beyond. You’ll own features end-to-end—planning, implementing, testing, and documenting—and use AI tools to boost productivity while engaging with the open-source community and representing Sentry with groups like TC39 and OpenTelemetry SIG. Qualifications include at least 5 years of software engineering experience, deep TypeScript/JavaScript web development expertise, and hands-on work with two or more frameworks; Toronto area or relocation preferred, with bonus points for open-source contributions and edge runtimes. The compensation ranges CAD 200,000 to 295,000 plus benefits, equal-opportunity commitments, and accommodations; Sentry emphasizes accessibility and invites applicants including those needing accommodations.

Sentry helps developers fix errors and performance issues faster, trusted by 200,000+ organizations, and is building an AI-native future. As a Senior Software Engineer on the AI/ML team, you’ll design and own the evaluation infrastructure that measures AI systems’ accuracy, reliability, and real-world performance, turning ambiguous AI behavior into measurable signals for safer scaling. Your responsibilities include designing robust evaluation frameworks, creating high-quality datasets and benchmarks from production data, building automated test harnesses and metrics pipelines, and collaborating with applied AI engineers and product leaders to define and measure “good” criteria while owning the evaluation lifecycle for major AI initiatives. Qualifications include 5+ years of experience with a CS/ML degree, experience building testing/evaluation/data infrastructure for complex systems, production-quality Python/TypeScript code, familiarity with structured/unstructured data and data-quality pipelines, and knowledge of modern ML evaluation techniques; bonus for experience with LLMs or agentic AI tools. The role offers a base salary of $240k-$280k, eligible benefits, equal opportunity and accommodations, and Sentry’s open-source culture, with details available in the benefits and privacy/accommodations policies.

Sentry runs the world of software monitoring, helping developers fix errors and performance issues before users notice, and is trusted by 200,000+ organizations while building an AI-native future. The CTRL team builds and operates the centralized tenancy and routing layer that defines customer boundaries and coordinates lifecycle across Sentry’s distributed architecture, powering how customers are managed and how services communicate and replicate data safely. As a Senior Software Engineer on CTRL, you’ll design and operate the core platform primitives for distributed coordination, cross-cell routing, replication infrastructure, and lifecycle orchestration to scale the platform safely. You’ll build and enhance control plane systems for identity, placement, and lifecycle, improve reliability, scalability, and observability of mission-critical services, partner with engineering teams, and help operate infrastructure through incident response and continuous improvement. Required qualifications include 5+ years of software engineering, strong Python (Rust a plus), experience with distributed systems and replication/coordination, cloud platforms and containers, a track record of owning production systems, plus strong written communication; the salary ranges from $190,000 to $280,000 with benefits, and Sentry is an equal opportunity employer that provides accommodations as needed.

Sentry is a software monitoring company trusted by 200,000+ organizations, helping developers fix errors and performance issues quickly while pursuing an AI-native future. The Staff Machine Learning Engineer on Sentry’s AI/ML team will build models and agentic AI systems to triage, debug, and resolve production issues, leveraging Sentry’s large dataset and leading major AI initiatives. Qualifications include 4+ years with an MS/PhD or 6+ years with a BS in CS/ML or related field, production-grade agentic systems experience, Python, PyTorch, and deploying models at scale, plus documentation, mentoring, and cross-team collaboration. The base salary range is $240,000 to $300,000, with actual offers based on location, education, experience, and skills, and benefits including incentive compensation, equity, PTO, and health insurance. Sentry is committed to equal opportunity and inclusion, supports accommodations for disabilities, is open-source, and provides an applicant privacy policy.

Sentry is a software monitoring company trusted by 200,000+ organizations and is building an AI-native future to help developers fix errors faster. The Senior Software Engineer on the AI/ML team will develop the platform used by debugging agents and integrate AI/ML into core products for issue triage, resolution, and predictive analytics. The role involves building state-of-the-art agentic AI platforms, leveraging Sentry’s large dataset of errors, spans, and profiles, and owning major AI/ML initiatives. Qualifications include at least 5 years of experience, a degree in computer science or machine learning, production-grade agentic systems/tools experience, production-quality Python/Typescript code, PyTorch familiarity, and deploying ML models at scale. Compensation ranges from $190k to $280k base, with benefits, equal opportunity employment, accommodations, and an Applicant Privacy Policy.

Sentry provides application monitoring that helps developers fix errors and performance issues before users notice, trusted by 200,000+ organizations as it builds an AI-native future. The Mobile SDK team processes over a billion events daily, and Sentry is hiring a technical Engineering Manager to lead an Apple or Android Mobile SDK team reporting to the Senior Engineering Manager Mobile SDKs. The role includes mentoring 4–6 engineers, owning the technical direction and roadmap, hands-on code review, scoping work, allocating resources, removing blockers, improving processes with AI tools, and tracking metrics. Qualifications include 5+ years as a Software Engineer focused on mobile platforms (iOS/Android), 2+ years of engineering management, strong technical fluency, end-to-end product ownership, and excellent communication; location in Vienna or willingness to relocate; cross-platform experience is a plus. The compensation includes a minimum wage reference of EUR 74,214 gross per year and a starting point of EUR 115,000 gross, plus benefits and an equal-opportunity environment with accommodations if needed.

Sentry helps developers fix errors and performance issues at scale, is trusted by 200,000+ organizations, and is building an AI-native future. As a Staff Software Engineer on the Issue Workflow team, you’ll architect systems that process billions of events daily, building real-time data pipelines, search backends, and analysis tools that surface signal from noise. You’ll drive technical strategy and roadmap, make architectural decisions, tackle performance and scalability challenges, ensure product quality and a delightful user experience, and mentor others. Ideal candidates have 10+ years of full-stack engineering (Python and Typescript), expertise in distributed systems and data stores, and familiarity with PostgreSQL, ClickHouse, and Kafka, with strong product-minded communication. Sentry is an equal opportunity employer that values diversity and provides accommodations for disabilities, with an Applicant Privacy Policy detailing data handling.

Sentry is an application monitoring company trusted by 200,000+ organizations and is pursuing an AI-native future. The Senior Software Engineer will join the Events Analytics Platform team to power Sentry's time-series data and search capabilities, building on Snuba and ClickHouse to unlock deeper visibility across billions of events with sub-second latency. Responsibilities include expanding data delivery speed and reliability, architecting scalable services, balancing trade-offs, maintaining code quality, leading design discussions, and improving maintainability and developer experience, with Snuba and the new search infrastructure as examples. Qualifications include 4+ years of backend/infrastructure experience, knowledge of distributed storage systems, Python proficiency, experience with PostgreSQL/ClickHouse, Memcached/Redis, Kafka/RabbitMQ, strong communication, and willingness to be in Toronto or relocate; base salary CAD 200k-295k plus benefits such as incentive compensation, equity, paid time off, and health insurance. Sentry emphasizes equal opportunity, inclusivity, an open-source culture, and provides accommodations and details in its Applicant Privacy Policy.

Sentry is a leading software company that helps developers fix errors and performance issues quickly, trusted by over 200,000 organizations and pursuing an AI-native future. The role is Senior Software Engineer on the CTRL team, which builds and operates the foundational infrastructure that defines customer boundaries and coordinates lifecycle operations across Sentry’s distributed multi-cell architecture. You will design and operate core platform primitives for distributed coordination, cross-cell routing, replication infrastructure, and lifecycle orchestration, ensuring correctness, reliability, and safety at global scale. Qualifications include 5+ years of software engineering experience, strong Python (Rust a plus), experience with distributed systems, replication/consistency, cloud platforms, Kubernetes, and proven production ownership. The role offers a CAD 200k–295k base salary, benefits, equal-opportunity commitment, accommodation options for disabilities, and aligns with Sentry’s open-source and inclusive culture.

Sentry is a fast-growing software company focused on error and performance monitoring, trusted by 200,000+ organizations, and pursuing an AI-native future. The role is a senior JavaScript SDK engineer on the JavaScript SDK team, working on cutting-edge SDKs for React, Next.js, Vue, Nuxt, Hono, NestJS, and beyond across the full JavaScript ecosystem. You’ll own projects end-to-end—from planning and coding to testing and clear documentation—while using AI tools to boost productivity and contributing to open-source communities like TC39 and OpenTelemetry SIG, and interacting directly with users. Qualifications include at least 5 years as a software engineer, deep TypeScript/JavaScript web development experience, and hands-on experience with two or more modern frameworks, plus strong English communication; based in San Francisco or willing to relocate; bonus points for edge runtimes, open-source contributions, and committee work. Compensation ranges from $190,000 to $280,000, with benefits and equal opportunity commitments; Sentry emphasizes an inclusive, accessible culture and provides accommodations.

Sentry is seeking a Senior iOS SDK Engineer for its Mobile SDK team to own the iOS SDK from core architecture to final product, pioneering features like Session Replay and next-gen performance monitoring while leveraging modern concurrency and on-device AI. You will design robust APIs, shape the overall mobile vision at Sentry, and serve as the go-to expert helping teams solve complex customer challenges. Qualifications include 5+ years of software engineering with a mobile focus, strong iOS experience using Swift and Objective-C, deep knowledge of mobile architecture and patterns, and experience with AI-powered development tools; candidates must be in the Toronto area or willing to relocate. The base salary is CAD 185,000 to 231,000, with eligibility for benefits such as incentive compensation, equity grants, paid time off, and group health insurance; bonus points include familiarity with app monitoring/observability, low-level C/C++, open-source contributions, and experience with other mobile platforms (Android, React Native, Flutter). Sentry emphasizes equal opportunity, a diverse and inclusive culture, accessibility, and provides accommodations and an applicant privacy policy detailing how data is handled.

Sentry helps developers fix errors and performance issues before users notice, and is trusted by over 200,000 organizations. The Billing team sits at the intersection of product, finance, and infrastructure, ensuring every observable event is measured, priced, and billed, with direct impact on revenue and customer trust. The Senior Software Engineer role involves architecting and scaling Sentry’s billing infrastructure and usage-tracking pipeline, processing hundreds of billions of events daily with low latency and financial-grade accuracy, and designing flexible pricing primitives for per-event and enterprise contracts. You’ll tackle data-consistency challenges unique to billing—such as event delays, retroactive pricing changes, and distributed count reconciliation—while collaborating across BizOps, marketing, sales, and leadership. The position offers CAD 200k–295k base salary plus benefits, with Sentry committing to equal opportunity, inclusion, accommodations, and open-source principles, and guidance available in the benefits and applicant privacy policy.

Sentry is a fast-growing application monitoring company trusted by over 200,000 organizations, focused on helping developers fix issues faster and move toward an AI-native future. The role is a Senior Software Engineer on the JavaScript SDK team, building SDKs for Node.js, Bun, Deno, Cloudflare Workers, and other modern runtimes. Responsibilities include end-to-end ownership, delivering robust tooling, leveraging AI to boost productivity, and contributing to open-source communities and standards groups like TC39 and Node.js core. Qualifications require at least 5 years of software/web development, deep TypeScript/JavaScript expertise, Node.js experience, and familiarity with modern runtimes, plus strong English communication; applicants should be based in Toronto or willing to relocate. The position offers a CAD 200,000–295,000 base salary, benefits, and an inclusive culture with opportunities for direct impact on customers and the broader developer community.

Appfire is a remote-friendly company with 800+ employees across 28 countries, offering flagship products like Appfire Flow, JXL, Comala Document Management, 7Pace Time Tracker, Jira Misc Workflow Extensions, and BigPicture. They are seeking a full-time IT Support Engineer in Warsaw to join the IT Operations team, handling laptop support, infrastructure, and corporate applications across multiple OSes and security & network devices. Responsibilities include occasional L2 ticket support, onboarding and device management (OS updates, MDM, encryption, antivirus), maintaining office network infrastructure, monitoring systems, managing domain registrations and SSL certificates, and maintaining KB documentation. Requirements include 3+ years in L1/L2 support, 2+ years laptop support (Mac and Windows), 1+ year Linux admin, 1+ year network admin, and English proficiency; preferred qualifications include shell scripting, Python, experience with Atlassian products, cloud technologies, and knowledge of Docker/VMware. Benefits include equity, generous leave (26 vacation days, 12 Wellness Days, 24 hours of paid volunteer time, 3 CSR volunteering days annually), Appfire University training, private healthcare and life insurance, MyBenefit Multisport card, 200 PLN/month home-office allowance, 300 PLN lunch card, and a commitment to equal opportunity.

Appfire champions flexible work and collaboration, with 800+ employees working remotely across 28 countries and a portfolio of products including Appfire Flow, JXL, Comala Document Management, 7Pace Time Tracker, Jira Misc Workflow Extensions, and BigPicture. The AI Automation team builds intelligent workflows and internal apps for 300+ SaaS and cloud platforms, and Appfire is hiring an AI Automation Engineer to own automation, system integrations, and data synchronization across critical corporate systems. Responsibilities include designing, building, and maintaining AI-powered automations and integrations, developing scripts and APIs aided by AI tools, building onboarding/offboarding workflows, and creating dashboards by connecting data across platforms. Requirements include 5–7+ years in Automation Software/DevOps roles, strong scripting in Python/PowerShell/Bash/JavaScript, experience with AI tools and agents, workflow automation platforms (n8n, Zapier, Make, Workato), REST APIs/webhooks, and cloud platforms (AWS/GCP/Azure). They offer equity, generous PTO (25 days, up to 30 after 5 years), training via Appfire University, private health insurance, various stipends and benefits, 3 days of volunteering, a remote-first policy with a Sofia office option, and a commitment to equal opportunity.

Appfire is a remote-friendly software company with 800+ employees across 28 countries, offering products like Appfire Flow, JXL, Comala Document Management, 7Pace Time Tracker, Jira Misc Workflow Extensions, and BigPicture, along with customer stories and industry recognition. They are hiring an AI Automation Engineer on the AI Automation team to own automation, system integrations, and data synchronization across 300+ SaaS and cloud platforms, leveraging AI coding assistants, AI agents, and MCP services. The role involves designing and maintaining AI-powered automations, internal tools, and integrations, building scripts and lightweight apps, creating dashboards and operational insights, and implementing workflows using tools like n8n, REST APIs, webhooks, event-driven patterns, and serverless services. Requirements include 5–7+ years in Automation/Software/DevOps, strong scripting (Python/PowerShell/Bash/JS), experience with AI tools (OpenAI, Gemini, Copilot, etc.), familiarity with MCP and LLM-based automation, and hands-on work with n8n/Zapier/Make/Workato and cloud platforms (AWS/GCP/Azure), plus excellent documentation and cross-functional collaboration. Benefits cover an indefinite contract, equity, generous vacation and wellness days, volunteer time, private healthcare, life insurance, MyBenefit, Home Office and Lunch cards, and a commitment to equal opportunity, with the role tied to Req ID 846.

Appfire is a remote-first company with 800+ employees across 28 countries, offering flagship products like Appfire Flow, JXL, Comala Document Management, 7Pace Time Tracker, Jira Misc Workflow Extensions, and BigPicture, with customer stories available in their resource library. They’re hiring a Tech Lead - Fullstack Engineer for the BigPicture team to evolve a modern cloud-based SaaS platform, driving architectural decisions and bridging backend Java/Spring/AWS with frontend work in TypeScript/Angular or React for end-to-end delivery, while pursuing AI-driven initiatives. Responsibilities include technical leadership, core backend design and optimization, frontend feature delivery, leading AI features (chatbots, data quality, dynamic reporting), AI-assisted development using tools like Cursor, Claude, and Copilot, thorough testing, and cross-functional collaboration with Product, UX, and DevOps. Requirements include proven Tech Lead experience, strong Java/Spring/Hibernate/SQL, cloud/AWS expertise, frontend capability in TypeScript with Angular or React, familiarity with AI tooling and AI feature implementation, solid knowledge of SOLID and design patterns, testing proficiency, and a production-ready mindset with performance focus. Benefits include equity, 25 paid days off (30 after 5 years), 24 hours of volunteer time, Appfire University training, private health insurance, Multisport Card, Sofia transport card, lunch vouchers, a baby bonus, 3 CSR volunteering days, and a fully remote role within Bulgaria with an option to work from the Sofia office, along with an equal opportunity commitment.

Appfire is a remote-first company of 800+ employees across 28 countries that builds software to help teams collaborate, with flagship products like BigPicture, JXL, and more. The Tech Lead - Fullstack Engineer role on the BigPicture team focuses on designing new functionality, optimizing services, and supporting thousands of tenants, with a strong backend emphasis on Java, Spring, and AWS, while also owning the frontend layer with TypeScript and Angular or React. You’ll provide technical leadership, drive architectural decisions, lead AI-driven initiatives (chatbots, data quality, dynamic reporting), collaborate with product, UX, and DevOps, and champion AI-assisted development practices. Candidates should have proven Tech Lead experience, deep Java/Spring/Hibernate/SQL expertise, cloud/SaaS experience (AWS), frontend capability, familiarity with AI tooling (Cursor, Copilot), and a strong focus on clean code, testing, and performance. The company offers an indefinite contract with equity, generous vacation and wellness benefits, private healthcare and life insurance, home office and lunch allowances, remote work from Poland, and a commitment to equal opportunity.

Appfire is a remote-first company of 800+ employees across 28 countries, offering flagship products like Appfire Flow, JXL, Comala Document Management, 7Pace Time Tracker, Jira Misc Workflow Extensions, and BigPicture, with an emphasis on flexible, collaborative work. The LATAM Channel Sales role is an individual contributor position within Appfire’s Channel Sales team, focused on growing in Latin America through partnerships, direct sales, and regional strategy within the Atlassian ecosystem, with close collaboration with senior leadership. Responsibilities include accelerating and expanding the partner base, recruiting new partners, refining the Partner Program, achieving strategic goals, training junior Channel Managers, growing Appfire’s presence with solution partners and resellers, and representing the company at events. Requirements include being based in North America with travel, fluency in Portuguese and Spanish, deep Atlassian knowledge, 4+ years in a partner/channel model, strong LATAM business culture understanding, and excellent communication and coaching skills. Benefits include equity for all, unlimited PTO plus 10 holidays, comprehensive health/dental/vision, CSR paid days, 401(k) with company match, remote-work stipend, optional on-site offices, learning via Appfire University, and recognition as an Equal Opportunity Employer.

Remote-first role with the Toronto office optional, and GTA-based candidates are required to accommodate occasional in-person needs. As Engineering Team Lead, you’ll shape engineering culture with other team leads and managers, work with an Engineering Manager and the Product team to shape the ScriptRunner for Confluence Cloud, lead a continuous-delivery oriented team, and grow the group through mentoring and a development framework while paying down technical debt. You’ll be the most senior engineer, facilitating solution design, building on team knowledge, coordinating with other engineering teams for input, and valuing autonomy, mastery, practice, doing the right thing, and debt reduction. Responsibilities include leadership tasks such as providing a platform for developers, assisting with prioritization, delivering updates to stakeholders, and ensuring the team has the tools, technology, and freedom to deliver and innovate, all within an agile software development environment. In People Management and Engineering, you’ll hire/onboard new team members, mentor and develop engineers, set objectives and development plans, foster collaboration, align with product and business priorities, and design, write, test solutions, solve complex problems, perform code reviews, respond to product incidents, and support escalations.

Refined is hiring for a hybrid AI architecture role based in Helsinki or Malmö to own AI architecture decisions at a company trusted by NASA, Spotify, Apple, and 5,000+ teams worldwide. You’ll build agentic workflows, RAG pipelines, and personalized AI experiences, define architectural patterns for others to follow, and collaborate across teams to translate the AI product vision into shippable work, using AWS (Lambda, ECS, RDS) and Claude via AWS Bedrock with a Node.js and Vue/React stack. The position is an implementation role rather than an AI research role; you’ll be a hands-on software engineer who can own production AI, wear real ownership, communicate clearly, and work confidently in AWS. Three-month, six-month, and twelve-month milestones emphasize understanding the AI stack, owning key AI initiatives end-to-end, and delivering production-scale capabilities to 5,000+ customers. The company is Refined, a 70-person SaaS founded in 2009 with hubs in Malmö and Helsinki; salary ranges 6,200–7,200€ with hybrid flexibility, and a transparent recruitment process with benefits including pension, health insurance, parental leave, and learning/wellness budgets.

GitKraken is a DevEx platform used by over 40 million developers and 100,000 organizations, integrating built-in AI and workflow orchestration to streamline collaboration and boost productivity across desktop, CLI, IDE, web, and mobile. They’re hiring a pragmatic Senior Machine Learning Engineer or Applied Data Scientist who can take ideas from concept to production with high ownership, framing ambiguous problems and delivering measurable impact quickly. Responsibilities include identifying high-value opportunities from product, customer, and operational data; building practical 80/20 solutions; owning end-to-end data exploration, modeling, experimentation, backend integration, and productization; and partnering with engineering, product, design, and leadership to ship capabilities and define success metrics. The tech stack features Python for data/ML, Go and TypeScript for core product, Snowflake, AWS, and Datadog, plus AI tools like Cursor, Claude Code, and Codex, with an emphasis on pragmatic, simple solutions that deliver value. Perks include competitive pay with performance-based increases, flexible PTO, generous parental leave, pet insurance, health/dental/vision coverage, modern hybrid offices, a Great Place to Work culture, career development opportunities, a 401(k) with company matching, and travel opportunities.