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Zendesk is hiring a Software Engineer (Backend or Fullstack) for Change Management in Pune, India, on a hybrid, full-time basis to design and build the change request and approval framework powering its IT Service Management platform. You’ll work on enterprise-grade service catalog features, event-driven architectures, automated approvals, and scalable APIs, collaborating with product managers, designers, and engineers to ensure reliability, security, and performance. Required qualifications include 4+ years of backend or full-stack experience with Ruby on Rails and MySQL/Aurora, building high-performance GraphQL/REST APIs, knowledge of microservices and distributed systems, CI/CD practices, and strong communication skills. Preferred qualifications include experience with enterprise service catalogs/ITSM, service-oriented architectures, observability tools, and performance optimization, with the tech stack spanning Ruby/Rails/MySQL on the backend, JavaScript/TypeScript/React/Redux/GraphQL on the frontend, DataDog and CI/CD for monitoring, and AWS (Kubernetes is a nice-to-have). Zendesk emphasizes a hybrid, inclusive culture, equal opportunity hiring with accommodations, and notes that applicants may be screened by AI and that candidates must be physically located in Karnataka or Maharashtra, per the posting, with the specific location to be confirmed.

Zendesk’s Senior Solutions Consultant role centers on leading AI-powered CX/ES transformations, acting as a trusted advisor and coordinating with Sales, Product, Engineering, and Customer Success to help top brands achieve meaningful business outcomes. The role responsibilities include leading technical and business discovery, designing tailored demos and proofs of value, architecting AI-driven solutions, owning end-to-end technical engagements, and integrating secure, scalable architectures with Zendesk APIs and cloud platforms. You’ll measure ROI using Zendesk analytics, champion AI adoption with Customer Success, influence product strategy, and continuously advance expertise in AI and CX technologies to position Zendesk as a market leader. Requirements include 5+ years of presales/solutions consulting in SaaS/CX, strong web and SaaS architecture knowledge, proven pilots/POCs, deep AI technology understanding, domain expertise in CCaaS/ITSM or related areas, plus strong storytelling and communication skills and willingness to travel. Zendesk emphasizes a hybrid, inclusive culture with a commitment to diversity and equal opportunity, notes that AI screening may be used in hiring, and offers accommodations for applicants with disabilities.

The APAC CTO at Zendesk will partner with regional customers to understand their AI transformation journeys, ensure the product roadmap reflects CX and AI market trends, influence global product strategy, and participate in one to two Corporate Development transactions each year. The role requires a passionate, business-oriented technology leader with extensive CX experience and a proven track record as an industry thought leader who can engage C-level executives and influence cross-functional teams. Key responsibilities include driving customer success and product adoption, acting as executive sponsor for major APAC accounts, shaping strategy with Corporate Development, creating differentiated CX/AI thought leadership, and aligning with GTM to support sales cycles and communicate the product vision to press and analysts. The CTO will synthesize regional customer priorities to inform the global product roadmap, build strong connections with GTM, Product, and Engineering teams, and develop regional technology partnerships while engaging in CX communities in the region. Candidates should bring 10+ years of CX leadership in a large organization, strong product development and AI expertise, cross-functional collaboration skills, the ability to thrive in a fast-moving environment, gravitas with CX/CS/IT executives, and fluency in English with APAC language skills a plus; Zendesk emphasizes diversity, inclusion, and a hybrid, flexible work model with accommodations as needed.

The Managed Services Consultant at Zendesk is an experience-maker who acts as an extension of customers and internal teams, helping clients use, see, learn, and believe in Zendesk while ensuring ongoing value from their services subscription. Responsibilities include managing a portfolio of customers and a backlog, maintaining product expertise across Zendesk products, guiding proactive customer care, delegating requests globally while owning quality and timeliness, and helping establish world-class service policies and standards. The role also involves providing business consultation to identify the problem, configuring Zendesk to meet expectations, responding to high-profile escalations to sustain loyalty, and managing competing priorities to deliver on-time outcomes. Requirements include a Bachelor’s degree, 5+ years of professional consulting or customer success experience, excellent communication and relationship-management skills, empathy, and a willingness to travel up to 20%. Zendesk describes itself as champions of customer service with a global workforce of over 5,000, emphasizes diversity, equity, and inclusion, notes potential AI screening and accommodations for applicants, and supports a hybrid remote-friendly work environment.

Zendesk is seeking a senior leader to own the AI Partner Strategy, sitting at the intersection of product, engineering, and business strategy to shape how Zendesk partners with the evolving AI ecosystem, in a hybrid role based in San Francisco and immersed in the local AI ecosystem. You will build and manage deep technical and commercial relationships with leading GenAI platforms and technology partners, drive structured engagement models, and help Zendesk stay at the forefront of AI and LLM innovation. The role requires close alignment with product, engineering, and CTO leadership, managing programmatic engagement with ISVs, developers, and hyperscalers, developing AI product integration plans, identifying marketing opportunities to raise Zendesk's profile and generate pipeline, and educating executives about the changing landscape. The candidate profile calls for 10+ years of relevant experience in product/technical leadership or technology partnerships, demonstrable work with GenAI platform vendors and ISVs, an engineering degree (MBA a bonus), and a mix of product/technical and alliances expertise. Compensation includes a US base salary range of $263,000-$395,000 with potential bonuses and benefits; Zendesk emphasizes a hybrid, inclusive culture and equal opportunity, with AI-based screening and accommodations as needed.

- Zendesk is seeking a Senior Software Engineer in Pune to build the Real-time Reporting & Analytics pipeline, requiring proven experience in high-scale data-processing within cloud/SaaS environments. - The role entails designing, refactoring, and optimizing systems, owning major project components, and balancing performance, cost, security, and quality while delivering features and mentoring junior engineers. - Ideal candidates have 4+ years of experience with large-scale applications and hands-on real-time data processing technologies (e.g., Kafka, Kinesis, ElasticSearch, Flink, Spark), plus Java proficiency and experience with AWS, Docker, and Kubernetes. - Zendesk requires applicants to be physically located in Karnataka or Maharashtra and offers a hybrid work model with in-office time determined by the hiring manager; AI screening may be used, and the company emphasizes diversity and inclusion. - The organization commits to fairness and accommodations for disabilities, fostering an inclusive, collaborative, global culture and providing support for applicants with disabilities or disabled veterans.

Zendesk is seeking an AI-savvy SMB Account Executive to grow the SMB base by leveraging AI-driven insights to accelerate revenue and deepen customer relationships. The role includes driving top-line growth, managing relationships, leading complex AI-informed sales cycles, co-creating AI transformation roadmaps, building ROI cases, cross-selling, and maintaining a robust Salesforce pipeline with forecasts and KPIs. Requirements include at least 2 years in B2B SaaS sales or solution engineering, strong technical aptitude for AI product architecture and integrations, proven prospecting and closing success, excellent organizational and CRM skills, and willingness to travel. The ideal candidate is customer-centric, data-driven, collaborative, a continuous learner/mentor, and a strategic thinker focused on execution, with experience in territory/account planning and tools like Salesforce, Outreach, and Clari. The position offers a US OTE of $111,000–$167,000 (60/40 base/commission), a hybrid work model with some onsite presence, and Zendesk’s commitment to diversity, AI-based screening where applicable, and accommodations for applicants with disabilities.

Zendesk is seeking a Lead AI Strategist for its Forward Deployed Engineering team to build and deploy live AI pilots for strategic global customers, proving ROI before contracts are signed. The role is a “Proof of Value” mission described as a scrappy technical operator who bridges sales strategy and product reality by creating high-impact AI agents in real-world scenarios. Responsibilities include owning the pilot lifecycle from discovery to go-live, hands-on configuration of Zendesk AI Agents, de-risking deals by aligning pilots with business outcomes, providing AI readiness guidance to executives, and feeding product feedback to engineering. Basic qualifications are 5+ years in Enterprise SaaS, technical literacy with APIs and webhooks, deep CX knowledge, and fluent English, with preferred experience in Zendesk products, AI/RPA, and APAC markets. The position offers a hybrid work setup, a commitment to diversity and inclusion, and accommodations for applicants, including AI screening as part of the hiring process.

The job is for a Senior Software Engineer on Zendesk's Workforce Management Integrations team, building scalable integrations that connect Zendesk WFM with third-party systems to enable data-driven, efficient support worldwide. You will own the full SDLC for multi-developer projects, lead squad initiatives, collaborate with product managers and customer-facing teams, translate business needs into technical solutions, and proactively address technical debt while maintaining high standards of performance and reliability. Basic qualifications include 5+ years in backend or integration engineering, strong skills with Go (and Go tests), Docker, PostgreSQL and MySQL, AWS, Kafka, and REST API integrations, plus solid testing and English communication within Agile/Scrum. Preferred qualifications include PHP, ClickHouse, monitoring/observability tools (Datadog, Sentry), and CI/CD tooling (GitHub Actions, Jenkins, Spinnaker), along with any prior experience with Workforce Management tools. The position is in Poland with a base salary range of zł257,000 to zł385,000, potential bonuses and benefits, a hybrid work arrangement requiring some in-office time, and Zendesk’s commitment to diversity and fair hiring practices, including AI screening and accommodations if needed.

Zendesk is seeking an SMB Account Executive for the Greater China Region to grow the SMB base in SaaS by hunting new opportunities, closing deals, and expanding revenue through broad relationship-building and cross-functional collaboration. Key responsibilities include acquiring new customers, expanding existing accounts, cross-selling products, leveraging data insights to prospect and retain clients, articulating Zendesk's value to align with business goals, leading competitive sales cycles, and maintaining a robust Salesforce pipeline with accurate forecasts to exceed targets. Candidates should have a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a proven track record, strong relationship management, bilingual English and Mandarin (Cantonese a plus), plus presentation, negotiation, outreach, and territory planning skills; familiarity with Salesforce and Clari is a plus. The role requires an entrepreneurial mindset, collaboration across teams, and the ability to manage high volumes of opportunities while staying current on industry trends and building relationships with key decision makers. Zendesk highlights its mission to create human connections, offers a hybrid work model, is an equal opportunity employer committed to diversity and inclusion, notes that AI may screen applicants, and provides accommodations for applicants with disabilities.

Zendesk seeks a Senior Solutions Consultant to lead the transformation of how top brands use its AI-powered CX/ES platform, acting as a trusted advisor and partnering with Sales, Product, Engineering, and Customer Success to drive scalable, measurable outcomes. You’ll lead Technical & Business Discovery, AI readiness assessments, and design tailored demos and proofs of value, translating AI/ML capabilities into business-focused narratives for audiences from IT to the C-suite. You’ll own end-to-end technical engagements across the sales cycle—from qualification and design to pilot execution—while architecting secure, scalable integrations using Zendesk APIs, middleware, telephony, and cloud platforms (AWS, Azure, GCP) to enable seamless workflows. You’ll collaborate across functions to align product roadmaps, influence future innovations, measure ROI with Zendesk analytics and AI metrics, drive AI adoption with Customer Success, and stay ahead of evolving CX/ES technologies. Requirements include 5+ years of presales/solutions consulting in SaaS/CX/enterprise software, strong web/scripting and AI expertise (LLMs, NLP, automation), domain experience in CCaaS/ITSM/BI, excellent communication and storytelling skills, a bachelor’s degree (graduate degree a plus), willingness to travel, and a commitment to Zendesk’s inclusive, hybrid culture with awareness of AI screening and equal opportunity policies.

Zendesk’s Professional Services team helps a wide range of customers map business needs to Zendesk, with Managed Services Consultants acting as experience-makers to drive adoption and value. In this role you’ll manage a portfolio of Managed Services customers, maintain a backlog, provide proactive and reactive guidance, and work to minimize churn while demonstrating ongoing value. You will maintain product expertise, educate customers, delegate requests to global colleagues while ensuring quality, collaborate on premier service policies, and assemble the business problem with the customer to configure Zendesk to go above and beyond. Basic qualifications include 3+ years in consulting or customer success, strong communication and relationship-building skills, ability to interface with managers, multitasking ability, 10% travel, and a passion for customer service; preferred qualifications include tech curiosity, Zendesk or SaaS experience, and multilingual ability. The role operates in a hybrid model with a Lisbon office presence and in-person collaboration, while also offering remote work flexibility, along with Zendesk’s commitment to diversity, AI screening disclosures, and accommodations for applicants with disabilities.

Zendesk's Enterprise Data & Analytics team is seeking an experienced Senior Data Engineer to design and build curated data products and enterprise data warehouse solutions (BigQuery/Snowflake) using dbt, Airflow, and Terraform, serving as the single source of truth across Zendesk. You will collaborate with team members and business partners to collect requirements, define analytics outcomes, design data models, act as data model SME, transform raw data into schemas for various business domains, and build ELT pipelines to ensure reliable reporting. Basic qualifications include 5+ years in data engineering and data modeling/architecture in production, 5+ years of SQL experience, 2+ years with dbt, experience with cloud columnar databases (Snowflake), and the ability to translate business requirements into technical solutions with strong documentation. Preferred qualifications include hands-on Snowflake administration, knowledge of modern and classic data modeling (Kimball, Inmon), experience across business domains (Finance, Sales, Marketing), 3+ production-grade dbt projects, and expert Python. The data stack includes ELT (Snowflake, Fivetran, dbt, Airflow, Kafka, HighTouch), BI (Tableau, Looker), and infrastructure (GCP, AWS, Kubernetes, Terraform, GitHub Actions); the role offers a US base salary range of $151k-$227k with hybrid in-office scheduling, and Zendesk emphasizes inclusion, AI-based screening, and accommodations for applicants with disabilities.

Zendesk is seeking a Software Engineer for Mobile Services to help shape backend services supporting mobile products and ensure the mobile SDKs and Web Widget remain top-tier assets used by leading apps. Zendesk values its people, offers a competitive benefits package, opportunities for growth, and a diverse, inclusive environment with a healthy work-life balance, flexible work arrangements, and full parental leave. Your responsibilities include building reliable, secure, and scalable backend systems; owning complex projects and aligning technical strategy with business goals; staying current with trends and leading innovation; participating in code reviews and pair programming; troubleshooting defects; contributing to documentation and specs; steering feature lifecycles from conception to deployment and maintenance; proactively addressing technical debt; and fostering a collaborative, testing-focused engineering culture across teams. Required experience includes backend technologies, Ruby on Rails, React and microservices, Rails ecosystem familiarity, relational databases and SQL, and strong communication skills; Nice-to-have items include TypeScript, Scala interest, Datadog, knowledge of SLIs/SLOs and error budgets, Kubernetes/PODs, and distributed monoliths or microservices patterns. The tech stack centers on Ruby/Rails, Scala, and React, with additional use of TypeScript and clients on iOS/Android; data stores such as MySQL, Memcached, Redis, Kafka, and DynamoDB; the role is hybrid with some in-office time; and Zendesk commits to equal opportunity, diversity, inclusion, AI screening disclosure, and accommodations for applicants with disabilities.

As a Strategic Enterprise Account Executive at Zendesk, you will drive revenue growth in strategic enterprise accounts with a key focus on AI, building trusted relationships with senior stakeholders and tailoring Zendesk solutions to meet complex business needs. You will develop and execute strategic sales plans, identify and engage senior decision-makers, present and close complex deals, collaborate cross-functionally to drive satisfaction and expansion, maintain an AI sales pipeline and forecasts, and stay informed on industry trends and Zendesk offerings. Qualifications include a bachelor’s degree or equivalent, 7+ years of enterprise SaaS/software sales with a proven track record of meeting or exceeding targets, strong ability to engage C-level executives, excellent communication and negotiation skills, adaptability in a fast-paced environment, and CRM experience (Salesforce preferred). Why Zendesk includes the opportunity to work with cutting-edge technology, a collaborative culture with growth and innovation, an uncapped commission, and comprehensive benefits plus hybrid work flexibility and professional development. The US annualized OTE range is $283,000 to $425,000 with a 50/50 base/commission mix, with potential bonuses or incentives, and Zendesk emphasizes equal opportunity, diversity and inclusion, and accommodations for applicants.

The Engineering Manager will lead Zendesk's Search ETL & Infrastructure team, owning core search capabilities that ingest billions of data points per day and driving modernization, scalability, and cost-efficient data pipelines and Elasticsearch infrastructure for enterprise clients and internal teams. This is a hybrid role and candidates must be located within 30 miles of Zendesk office hubs in San Francisco, Austin, or Madison. The team encompasses Search ETL and Search Infrastructure, delivering scalable, high-quality search solutions and shaping the roadmap to modernize data delivery and platform capabilities at scale. Required skills include 2+ years of direct people management, 5+ years of software development experience, expertise with Elasticsearch deployment and operations, familiarity with large-scale distributed systems and data pipelines (Kafka/SQS), and backend languages like Ruby or Java, plus experience with CI/CD (GitHub Actions), Kubernetes on AWS, and monitoring tools (Datadog, incident.io), along with strong communication and collaboration. The US base salary range is $210,000 to $316,000 with potential bonuses or benefits; Zendesk emphasizes hybrid work, is an equal opportunity employer with DEI commitments, notes that AI screening may be used, and offers accommodations for applicants with disabilities.

The Manager of Solution Architects leads a dual-focused team of Solutions Architects and Services Consultants responsible for pre-sales solution design and proposal delivery, while managing resources, methods, and staffing to meet department goals. Key responsibilities include mentoring the team, defining procedures for short-term results, possessing deep Amazon Connect knowledge to guide the team and escalate complex challenges, acting as the primary liaison with sales, product, and engineering to align on customer requirements and provide product feedback, and overseeing on-time, high-quality project delivery while supporting the sales cycle with accurate designs and estimates. The role also serves as an escalation point for complex technical issues. Required qualifications include 6+ years of professional experience with at least 2 years in a leadership role, proficient knowledge of the software implementation lifecycle, a strong cloud technology background (Amazon Connect, SaaS, enterprise architecture), and exceptional leadership, communication, and problem-solving skills. Compensation features a US annualized OTE of $210,000–$316,000 with an 80/20 base/commission split (potential bonus and benefits); a hybrid work arrangement requires some in-office presence, with specifics determined by the hiring manager. Zendesk emphasizes a customer-centric, inclusive culture, notes AI screening may be used, and is an equal opportunity employer that provides accommodations upon request.

The Principal/Senior Sales Strategy Lead at Zendesk focuses on Sales Strategy & Programs using market intelligence, modeling, and analytics to develop deep GTM insights and support revenue growth and profitability for the go-to-market organization. The role is part of a cross-functional team responsible for driving strategy, data analysis, setting financial goals, informing deviations and potential investments, and assessing cross-company program effectiveness to provide strategic and forward-looking operational guidance to senior executives. It is an individual contributor role reporting to the Senior Director of GTM Sales Strategy, offering exposure to strategy, sales, marketing, customer experience, finance, and analytics, and requires curiosity, initiative, and the ability to generate hypotheses, analyze complex data, and make strategic recommendations amid ambiguity. Key responsibilities include partnering with sales leadership to develop and drive Sales Strategy, leading analyses of performance to identify roadblocks and opportunities, leading cross-functional initiatives with Product Marketing, Product Strategy, Sales Enablement, and Sales Ops, identifying untapped markets, improving sales productivity with Sales Ops, and conducting TAM/SAM analysis, propensity modeling, account tiering, segmentation, and headcount planning. Qualifications include 8–10 years in sales strategy or strategic analytics, SaaS software/industry understanding, CRM and analytics tools proficiency with SQL preferred, strong problem-solving and collaboration skills, a quantitative degree (Bachelor’s with MBA/MS preferred), and a hybrid Mexico City or Estado de Mexico work arrangement, with Zendesk emphasizing diversity, flexible hybrid work, equal opportunity employment, and accommodations for disabilities.

Zendesk is hiring a Business Development Manager to build and lead a driven outbound prospecting team targeting the Hispanic Latin America market to grow Zendesk’s footprint. This is a hands-on leadership role requiring strong business processes and metrics, partnering with operations, marketing, and sales to scale the region, and it is a full-time position based in Mexico City but serving the entire region. Responsibilities include hiring, training, and managing the team; developing sales, product, and industry skills; motivating with incentives; preparing team members for future Account Executive roles; and reporting on lead quantity, quality, and revenue, while coordinating with Marketing and Sales. Requirements include 5+ years in Software/SaaS sales, 2+ years of management, a proven track record of quota attainment as an individual contributor, excellent communication and time management, multicultural/high-growth experience, and fluency in Portuguese and English (Spanish desired); proficiency with Salesforce.com and Zendesk is also required. Zendesk emphasizes hybrid work, diversity and inclusion, and equal opportunity, notes that AI may be used to screen applications, and offers accommodations; applicants must be physically located in Mexico City or Mexico State.

Zendesk is seeking engineers to join a globally dispersed team that builds vital data store components to power Zendesk applications and enable hundreds of teams to provision secure, reliable datastores in AWS. The role involves collaborating with engineers to deliver simple yet powerful solutions, following rigorous development practices (design, pair programming, peer reviews, testing, and CI), and developing infrastructure automation using the Custom Resource Operator pattern in Kubernetes and Java. Requirements include proficiency in Java, Kubernetes, and AWS; at least 15+ years of hands-on coding experience; a focus on clean, maintainable code; experience with unit testing and TDD; and strong communication, collaboration, and a willingness to learn and pair with others. The position is restricted to candidates who are physically located and plan to work from Karnataka or Maharashtra, with a hybrid schedule that requires some in-office presence each week as determined by the hiring manager. Zendesk emphasizes a commitment to customer experience, diversity, equity, and inclusion, equal opportunity employment, potential AI screening in accordance with policy, and accommodations for applicants with disabilities.

Zendesk is seeking a Sales Specialist with deep expertise in cloud contact center technologies (preferably Zendesk, Amazon Connect, and AWS) to drive awareness and sell Zendesk for Contact Center CCaaS in Northern Europe. The role requires strategic direction, strong industry knowledge, business acumen, sharp analytical abilities, excellent communication, and collaboration across Zendesk teams. Responsibilities include collaborating with Account Executives, pre-sales, and partners; engaging vendors; conducting customer discovery; coordinating with AWS AEs; running forecast cadences; delivering tailored value propositions; promoting continuous innovation; and representing Zendesk at regional events. Key qualifications include a minimum of 7 years in cloud contact center sales; English and German fluency; proven channel sales experience; technical familiarity with Zendesk and Amazon Connect (advantageous); ability to work autonomously and in fast-paced teams; C-level selling experience; and a proven sales track record with strong communication skills. Zendesk offers a competitive compensation package, opportunities for growth, a collaborative and inclusive culture, and leadership in transformative contact center initiatives, along with a commitment to equal opportunity, diversity and inclusion, AI screening notices, and accommodations for applicants with disabilities.

Zendesk is hiring a Senior Growth Marketing Manager to drive measurable, scalable growth in LATAM across the entire customer lifecycle, aligned with global marketing objectives. The role owns the development and execution of LATAM digital marketing strategies, collaborating with field marketing, sales, and performance teams to accelerate regional pipeline and connect activities to company OKRs. Key responsibilities include co-owning the LATAM strategy with channel owners, mapping the LATAM customer journey, identifying friction and opportunities through data-driven testing, analyzing channel performance, monitoring funnel health, aligning goals and messaging, and creating integrated activation plans across paid, owned, and earned media. Qualifications require 7+ years of data-driven digital/performance marketing experience in B2B SaaS for LATAM, strong analytics with tools like GA/Looker/Tableau (SQL a plus), excellent communication, hands-on experience with marketing automation and CRMs, and preferred ABM experience. Zendesk describes a hybrid work environment, a commitment to diversity and inclusion, equal opportunity employment, and accommodations for applicants with disabilities, along with AI screening in line with policy.

Zendesk’s Enterprise Data & Analytics team is hiring a Senior Data Engineer to develop curated data products and data warehouse solutions (BigQuery/Snowflake) using dbt, Airflow, and Terraform, serving as a single source of truth across Zendesk. Responsibilities include collaborating with business partners to define analytics outcomes and data models, acting as the data model SME, implementing the enterprise data warehouse with SQL and dbt, building ELT pipelines with Airflow/Fivetran/dbt, and driving data quality, governance, and analytics across domains such as customer, finance, product, and sales. Required qualifications include 5+ years of experience with complex data pipelines, strong data modeling/architecture, advanced SQL, experience with Snowflake and dbt, API integrations, capability to translate business requirements into technical solutions, and solid documentation and data governance practices; Python is the primary language, with some exposure to others, and there is an emphasis on data integrity and root cause analysis. Preferred qualifications include Snowflake administration and performance tuning, knowledge of modern and classic data modeling (Kimball/Inmon), domain experience in Finance/Sales/Marketing, 3+ production-grade dbt projects, and expert Python skills. The role supports a hybrid work model with partial on-site requirements, and Zendesk emphasizes its commitment to diversity and equal opportunity, notes that AI may be used to screen applications, and provides information on accommodations for applicants with disabilities.

The Technical Lead will own the architecture, development, and implementation of Zuora Billing and Revenue solutions integrated with Salesforce CPQ and other enterprise systems, and will lead cross-functional teams to deliver scalable subscription management and revenue recognition platforms. Responsibilities include designing, implementing, and supporting Zuora Billing, Revenue Recognition, and Salesforce CPQ, and architecting integrations between Zuora, Salesforce CPQ, ERP systems, payment processors, and other financial platforms. They will drive end-to-end automation of the subscription lifecycle (quote-to-cash, billing, collections, revenue recognition, renewals) and translate business requirements into scalable technical solutions using Zuora APIs, Salesforce capabilities, middleware, and custom code, while providing hands-on technical leadership and mentoring. The role requires collaboration with finance, sales operations, IT, and vendors to ensure data integrity, compliance, robust integration frameworks, testing and release management, and ongoing performance monitoring, security, and documentation. Qualifications include a bachelor’s degree, 5+ years’ experience with Zuora and Salesforce CPQ, strong API and integration platform skills, Apex/LWC, Agile experience, leadership ability, and preferably Salesforce and Zuora certifications; note the location requirement (Karnataka or Maharashtra) and a hybrid on-site/remote work arrangement, along with Zendesk’s commitment to diversity and inclusion.

- Zendesk is hiring a Staff Software Engineer (Full-stack) to lead the Change Management team in Pune, India, on a hybrid, full-time basis, with the requirement that candidates be located in Maharashtra or Karnataka. - The role entails owning the architecture, development, testing, and deployment of scalable, automated change-management workflows that integrate across the Zendesk ecosystem and shaping the technical roadmap. - You’ll collaborate with product managers, designers, and engineering leaders, drive end-to-end delivery with high quality and performance, contribute to code reviews, and participate in on-call rotations after training. - The position requires 12+ years of full-stack experience in enterprise SaaS, 10+ years with JavaScript/TypeScript (React/Redux), strong Ruby on Rails backend expertise, REST API design, LLM-based features, testing libraries, CI/CD, and multi-tenant SaaS architecture, plus autonomous leadership and excellent communication. - The tech stack includes Ruby, Rails, MySQL on the backend; React/TypeScript/GraphQL on the frontend; AWS and Kubernetes (nice-to-have); and Zendesk emphasizes making a real impact, career growth, hybrid flexibility, diversity and inclusion, and accommodations, with AI screening noted in the process.

The role is a Sales Development position for Zendesk’s EMEA region focused on driving new business by managing a high volume of inbound leads and qualifying opportunities for Account Executives. It involves upselling and cross-selling before handing leads to AEs, contributing to a creative, collaborative, multicultural team across Europe, the Middle East, and Africa, and working to overachieve targets. Requirements include native French, fluent English, a passion for consultative sales, with SaaS sales experience or business internships preferred but not essential if you have a degree, and strong written/verbal communication with a self-starter mindset; the role is hybrid with part-time in Lisbon. Zendesk emphasizes its inclusive culture, offers a hybrid work model, and is an equal opportunity employer that provides accommodations for disabilities; AI or automated decision systems may be used to screen applications. Zendesk describes itself as the intelligent heart of customer experience, powering billions of conversations for well-known brands.

Zendesk is hiring a Senior Software Developer to join the Ticketing Product team (Backend/Full Stack), focusing on the core support-ticket functionality and ensuring systems are reliable, scalable, and high-performing while delivering new features. Responsibilities include simplifying a complex ticketing system to be highly customizable, delivering enterprise-grade software for a global product, championing code ownership and test coverage, and participating in all phases of the software lifecycle with a small team modernizing the backend stack. Mandatory requirements are 4+ years of software development experience, expert-level Ruby on Rails backend skills, strong understanding of GraphQL/REST and API design, experience designing and operating enterprise-scale systems, and practical web development in a large codebase. Nice-to-have qualifications include experience with additional server-side languages, proficiency with relational databases such as MySQL/Aurora, knowledge of Elasticsearch/Redis, experience with distributed architectures (Kafka, SNS/SQS), and excellent written and verbal communication. The role uses a tech stack including Backend: Ruby on Rails, GraphQL, MySQL/Aurora, Redis/Memcached, Kafka, Kubernetes, DynamoDB; Tools: Git/GitHub, Spinnaker; Analytics/Monitoring: Datadog, BigQuery, Sentry, AWS; Frontend: Apollo, REST APIs, GraphQL API gateway (Java); it supports a hybrid work arrangement, AI screening of applications may be used, and Zendesk commits to fairness, diversity and accommodations for applicants with disabilities.

Zendesk is seeking a self-motivated LATAM Payroll Analyst to coordinate LATAM payroll cycles and work closely with the Accounting, People Ops, and Benefits teams, reporting to the Senior Manager Global Payroll. The role entails performing payroll functions, ensuring compliance, processing end-to-end LATAM payroll accurately, providing prompt employee expense/pay questions support, assisting with payroll audits and SOX compliance, and handling year-end filings with tax authorities. Qualifications include 3+ years of full-cycle LATAM payroll experience (Brazil, Mexico), experience with termination calculations, holidays, and local programs (e-Social, FGTS, INSS, IMSS, etc.), a background in accounting/finance, and payroll certification preferred, with Workday experience and Portuguese/Spanish language skills as pluses. Requirements emphasize strong payroll systems knowledge, intermediate to advanced Excel skills, excellent communication and problem-solving abilities, a customer-service mindset, ability to thrive in a fast-paced environment, high organization and attention to detail, self-motivation, and a must-be-in-Mexico location (Mexico City or Estado de Mexico) for a hybrid work arrangement. Zendesk highlights diversity and inclusion, notes that AI or automated decision systems may screen applications, and offers reasonable accommodations, describing its hybrid workplace as a mix of in-office collaboration and remote work.

Zendesk is hiring an Account Executive for Commercial B2B SaaS to grow the customer base, build relationships, and expand existing partnerships by presenting innovative solutions aligned to customers’ goals. Key duties include driving top-line revenue, nurturing satisfaction and retention, cross-selling to optimize account revenue, using data and insights to improve new business and retention, and leading complex, value-based sales cycles with executive sponsorship. Requirements include a BA/BS or equivalent, 3+ years in B2B sales or solution engineering (preferably SaaS) with a proven track record, experience with multi-month sales cycles and renewals, ability to engage VP/C-level executives, strong presentation and negotiation skills, and familiarity with tools like Salesforce, Outreach, and Clari, plus willingness to travel. Zendesk emphasizes powering exceptional service and human connections, offers a hybrid work model, and is committed to fairness, diversity, equity, and inclusion, while noting AI screening and accommodations are available upon request. The ideal candidate is entrepreneurial, collaborative, and growth-driven, capable of building executive-level relationships and leveraging industry insights to exceed quarterly and annual revenue targets.

Zendesk is seeking an experienced Senior Strategic Marketing Analyst (EMEA) to partner with regional marketing leadership, using data to drive GTM strategies, understand customer behavior, and measure marketing and channel ROI. The role is responsible for helping Zendesk hit pipeline and revenue targets, leading cross-functional planning with Finance and Rev Ops, and delivering data-driven recommendations to improve growth and efficiency. Key duties include creating and maintaining Tableau dashboards, evaluating campaigns for performance and engagement, and turning budget decisions into insights that maximize ROI. Requirements include 6+ years in marketing/analytics, advanced Tableau and SQL, understanding of the B2B funnel and lead-to-opportunity process, strong communication and visualization skills, and a proactive, ownership-driven mindset; SAS/Python/R are a plus. Zendesk supports a hybrid, inclusive culture, is an equal opportunity employer committed to diversity, may use AI screening in hiring, and provides accommodations for applicants with disabilities.

The role is a Business Strategy & Operations Lead for Zendesk's Online Business, reporting to the Senior Manager of Operations and partnering with Marketing, Sales, and Product Growth to drive high-impact improvements and ensure rigorous operations for the online customer experience. The ideal candidate is curious, creative, coordinated, candid, and consistent, thrives in fast-paced cross-functional work, and proactively seeks to experiment, learn, and iterate. Responsibilities include owning and improving systems, tools, and processes to scale the online strategy; building forums and processes for cross-functional collaboration; supporting executive deliverables and rhythms (OKRs, reviews, planning); implementing audit mechanisms; and identifying new opportunities through analysis. Requirements and preferences include a BS/BA, 6+ years in management consulting or related fields, excellent communication, ability to manage ambiguity and multiple stakeholders, and strong program management; desirable skills include SQL, CRM/web analytics, and familiarity with marketing KPIs. The job is located in Mexico (Mexico City or Estado de Mexico) with a hybrid work setup, and Zendesk is an equal opportunity employer committed to diversity and inclusion, offering accommodations and transparent AI screening where applicable.

Zendesk is seeking a Technical Project Coordinator (aligned with IT service desk) to help manage project lifecycles, coordinate procurement and financials, and ensure global projects are delivered on time, within budget, and to high quality standards. Key duties include maintaining schedules and milestones, end-to-end procurement for hardware/software, contract and license management, IT asset inventory, regular status reporting, stakeholder liaison, and resource tracking. The ideal candidate has 1–3 years of experience in project coordination or IT administration, a foundational understanding of IT infrastructure, hands-on experience with ticketing and procurement tools (Jira, ServiceNow, Zendesk; Coupa, Netsuite), strong Google Sheets skills, and excellent multitasking with attention to data accuracy; PMP certification is a plus. The role is based in Mexico (CDMX or Estado de Mexico) with a hybrid work arrangement requiring some in-office presence, and Zendesk emphasizes exceptional customer service, collaboration, inclusion, and a diverse global team. Zendesk notes potential AI screening, offers equal opportunity employment with accommodations for disabilities, and provides a candidate privacy notice; applicants passionate about technology and teamwork are encouraged to apply.

Zendesk QA (formerly Klaus) is seeking a backend-focused, hybrid role based in Estonia to help build AI-driven customer service quality assurance tools that improve consistency, reduce churn, and boost customer satisfaction. The tech stack includes Python, SQL databases (PostgreSQL, MySQL, BigQuery, Google Cloud Spanner), REST and RPC APIs, microservices, Google Cloud Platform tools, Apache Beam and Airflow, Kubernetes/Cloud Run, GitHub Actions, Bazel, and a monorepo. Responsibilities cover six-week development cycles with high autonomy, delivering high-quality code, building and improving APIs, creating reusable code, optimizing performance and scalability, implementing security and data storage, integrating with help desk and analytics platforms, performing code reviews, and writing automated tests. Requirements include at least five years of backend experience with Go, Python, or Java, strong SQL/database skills, cloud-native experience (Kubernetes, Docker), experience with GCP or AWS, comfort working remotely in English with excellent communication, and an interest in ML Ops. Zendesk emphasizes a hybrid work model with some in-office days, a global, inclusive culture with equal opportunity and diversity commitments, and accommodations for applicants with disabilities, along with AI screening where applicable.

Zendesk is hiring an AI Partner Success & Enablement Manager to lead both partner success management and enablement initiatives, overseeing onboarding, training, certification, and scalable programs for Zendesk AI products and the broader product portfolio. The role encompasses partner enablement and training (designing curricula, delivering global workshops, and promoting customer success practices), certification and quality assurance (establishing benchmarks, managing lifecycles, and ensuring partner readiness), and ongoing partner success and technical support as a SME for AI product inquiries and joint pre-sales efforts. It also involves program and relationship management, owning enablement programs, tracking KPIs, building trusted partner relationships, and coordinating with Marketing, Product, Sales, and Support to align strategies. The ideal candidate brings 3+ years in a partner-facing role with technical consulting/support or enablement in SaaS/AI, plus skills in delivering technical training, managing certifications, API and backend coding familiarity, and the ability to travel internationally. Zendesk emphasizes an innovative, growth-oriented, collaborative, and globally impactful culture with a commitment to diversity and inclusion, offering a hybrid work model and accommodations, while noting AI-based screening may be used and providing EEO rights information.

Zendesk is hiring an SMB Account Executive to grow its SMB SaaS footprint by acquiring new customers, expanding existing accounts, and building cross-functional relationships. You will drive top-line revenue, manage and nurture customer relationships, cross-sell additional products, and use data, customer intents, and adoption history to prospect and retain clients while aligning Zendesk’s solutions with business goals. The role requires at least a BA/BS or equivalent, a minimum of two years in B2B SaaS sales or solution engineering, strong presentation, negotiation, and closing skills, and proficiency with Salesforce, Outreach, and Clari. This is a hybrid position with in-office presence part of the week and remote work part of the week, with the schedule determined by the hiring manager. Zendesk champions equal opportunity, diversity and inclusion, notes that AI screening may be used in screening, and provides information about accommodations for applicants with disabilities.

The role is Senior Partner Sales Executive on Zendesk’s Partner Sales Team in EMEA, responsible for conveying Zendesk’s value to executives, sales and technical staff, and driving partner-sourced revenue by coordinating with direct and partner marketing, enablement, and partner teams. Successful candidates should have deep SaaS experience, strong leadership and executive presence, an entrepreneurial spirit, and extensive partner-management experience. Key responsibilities include owning named accounts or defined partner territories, ramping and recruiting revenue-generating partners, developing executive partner relationships, executing quarterly business and GTM plans, coordinating with Partner Marketing and Enablement, facilitating deal flow with Zendesk sales, acting as the General Manager of the territory, and traveling about 30% of the time. Requirements include 10+ years in software sales (5+ SaaS), excellent communication skills, a track record of quota attainment, proficiency with Google Apps and CRM, ability to create business plans with C-level stakeholders, knowledge of sales methodologies, and fluency in English and German (other languages a plus). The role is hybrid, with part of the week in the office and part remote, and Zendesk emphasizes diversity and inclusion, AI screening as part of applicant evaluation, and accommodations for applicants with disabilities.

Zendesk is hiring a Business Development Representative for SMB UKI as part of its Sales Development team to drive new business across the EMEA region and to support career progression through sales training. The role requires owning a busy outbound pipeline, prospecting cold accounts and new divisions within existing Zendesk customers, and generating high-value pipeline across startups, unicorns, and enterprise companies. Requirements include a minimum of six months in a sales-related role, a consultative and customer-centric mindset, SaaS experience preferred, excellent English communication, a bachelor’s or master’s degree, and a hybrid Lisbon-based work setup with in-office days determined by the manager. Zendesk emphasizes a supportive culture with leadership and peer buddy support, flexible work arrangements, and tools to help you succeed, aligned with its mission as the intelligent heart of the customer experience. The company is an equal opportunity employer that values diversity and inclusion, offers accommodations for applicants with disabilities, and may use AI in screening, with accommodation requests handled via email.

Zendesk is seeking a Security Analyst to join its global Security team, focusing on automations and the overlap between compliance and technical skills in a leading SaaS that powers billions of conversations for over 100,000 brands. The role is multifaceted, requiring technical expertise and collaboration across technical and non-technical teams on short- and long-term projects, with responsibilities including automating processes, conducting comprehensive product security reviews, and handling reporting and data analysis, as well as advising across Legal, Engineering, Product, and GRC. Requirements include a desire or ability to automate (proficiency in Python or similar, experience with integrations and low-code/no-code tools), solid security fundamentals, ability to lead cross-functional initiatives, strong interpersonal communication, and familiarity with SaaS multi-tenant cloud environments (AWS preferred; Azure/GCP helpful). The Poland annualized base salary for this position is zł137,000 to zł205,000, with actual compensation based on experience and capabilities and potential bonuses or benefits. The role features a hybrid work arrangement with in-office presence part of the week, and Zendesk emphasizes diversity, equal opportunity, AI screening of applications, and accommodations for applicants with disabilities.

Zendesk is seeking a Corporate Account Executive in Southeast Asia to grow the SaaS business by hunting for new opportunities and closing deals of varying sizes while building broad client relationships. You’ll drive top-line revenue growth, manage and nurture customer relationships for high satisfaction and retention, and proactively cross-sell additional products to optimize account profitability. The role requires using data insights and customer adoption history to prospect new clients, articulate Zendesk’s value, lead competitive sales cycles, and maintain a robust Salesforce pipeline with accurate forecasts. The ideal candidate has a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience, strong negotiation and closing skills, and familiarity with tools like Salesforce and Clari. Zendesk promotes an inclusive, hybrid work environment, is an equal opportunity employer, may use AI screening, and provides accommodations for applicants with disabilities while supporting global diversity and inclusion.

Zendesk is seeking a Senior Customer Success Manager to be a pioneer in the future of customer experience, owning client relationships and guiding them toward their desired outcomes using Zendesk’s AI-powered Resolution Platform on a global stage. The overarching objective is proactive customer health management and outcome-driven engagement, leveraging Zendesk’s AI technologies to accelerate product adoption and articulate ROI with tailored adoption roadmaps. You’ll take full lifecycle ownership—from onboarding to renewal—designing success plans, coordinating with Professional Services, championing AI-enabled value, and identifying opportunities for expansion through strategic engagement and data-driven insights. The role requires at least 5+ years in Customer Success/Experience, experience in go-to-market or enterprise SaaS, a relevant bachelor’s degree, ability to influence stakeholders, proficiency with CS tools like Gainsight, and strong program/project management and analytical skills. The position is hybrid, with part of the week in the office, and Zendesk emphasizes fairness, diversity and inclusion, AI screening, and accommodations for applicants with disabilities.

The Director of People Analytics and Benchmarking will drive data-driven insights across the People team, IT, and the business, shaping programs and aligning them with company objectives while influencing workforce planning, recruitment, talent development, job architecture, performance management, location evaluation, and employee engagement. They will craft and execute a strategy for delivering people insights, data modeling and governance, program and practice benchmarking, and market insights, ensuring alignment with the organization’s broader objectives. As the leader of the team, they will manage and inspire analysts, master data storytelling, build data literacy, delegate effectively, and lead AI implementation and adoption across the organization. Required qualifications include a bachelor’s degree or equivalent, 12+ years in business and data analytics with at least 5 years in HR/People Analytics, global team management, strong analytical and communication skills, proficiency with Tableau/Power BI/Excel/R/SQL, familiarity with HRIS (Workday preferred) and data privacy/governance. The role offers a US base salary range of $183,000 to $275,000, with potential bonuses and benefits, a hybrid work arrangement, Zendesk’s commitment to diversity and inclusion with AI screening as applicable, and accommodations available for applicants with disabilities.

Zendesk is hiring a Software Engineer to act as the primary technical escalation point for business-critical applications, embedded within the IT Operations team to follow ITIL-aligned incident, problem, change, and observability processes. The role emphasizes operational excellence with responsibilities including L3 incident response, deep technical troubleshooting, 24/7 on-call reliability, root cause analysis and defect elimination, change governance, and proactive health monitoring. It also covers standardization and knowledge management (runbooks and articles), observability readiness, automation opportunities, and complex application administration to centralize resolution. Qualifications include 3+ years in a high-stakes application support/SRE role, experience with enterprise SaaS platforms (e.g., Salesforce/CPQ, Zuora, NetSuite), incident leadership within ITIL, strong troubleshooting, observability, SQL, and AWS skills, with preferred growth in automation, CI/CD, technical documentation, and systems architecture. Location is restricted to Karnataka or Maharashtra, India, with a hybrid work model requiring some in-office presence, and Zendesk notes its commitment to diversity, inclusion, AI screening, and equal opportunity employment.

The Senior Analyst, Ops Integration at Zendesk is responsible for accurate and rapid employee lifecycle administration, with a passion for customer (employee) service and problem-solving. Responsibilities include turning ad hoc processes into scalable capabilities with playbooks, serving as the escalation path for the Service Excellence team (pre-hire, onboarding, job transition, and offboarding), and coordinating IT, Procurement, and Legal to manage downstream impacts of new technologies or processes. It also leads the process and systems work stream for strategic initiatives such as M&A activity, new country setup, and new tech implementations, works cross-functionally to align and build long-lasting solutions, and acts as the chief problem solver for ownerless topics. The role requires a bachelor’s degree in HR or related field, 4–6 years in HR operations, strong problem-solving and communication skills, the ability to manage multiple projects, Workday experience (required), with Zendesk experience preferred, and proficiency in Excel/Google Sheets for data analysis and measurement. Location is Mexico City (CDMX) or Mexico State (Estado de Mexico) with a hybrid onsite/remote arrangement, and Zendesk highlights its commitment to diversity, equity, and inclusion while noting that AI may screen applications and accommodations are available for applicants with disabilities.

Zendesk is seeking motivated Digital Inside Sales Specialists to manage a high-velocity sales process, become product experts, and guide both new and existing customers through the buying journey to understand Zendesk’s value. The role involves handling a large volume of inbound leads and inquiries across phone, video, chat, and email, conducting discovery calls and demos, and driving online conversions while meeting SLAs, KPIs, and a shared revenue target. Ideal candidates have at least one year of full sales-cycle experience (software/SaaS preferred), excellent written communication in French or Arabic (English a plus), and the ability to multitask many opportunities in a fast-paced environment. The position is based in Lisbon with a hybrid arrangement (in-office 3 days per week) and requires training travel to Zendesk offices. Zendesk emphasizes diversity and inclusion, uses AI as part of screening, and offers accommodations, promoting a flexible culture that combines in-person collaboration with remote work.

Zendesk is seeking a proactive and highly organized Executive Assistant to support senior leaders, managing complex calendars across multiple time zones and coordinating travel and meetings to ensure smooth day-to-day operations. The ideal candidate will handle sensitive information discreetly, be detail-oriented and resourceful, fluent in English, and have 2–4 years of administrative experience, preferably in tech or SaaS with experience managing executive calendars across time zones. Key responsibilities include prioritizing calendars, directly supporting sales executives, coordinating travel and expenses, planning small team events, building internal partnerships, providing backup coverage for other EAs, and leading special projects. The role is hybrid and based in Mexico (Mexico City or Estado de Mexico), with flexibility to support East and West Coast time zones and about 4 in-person trips per year; Central Time is preferred to best support executives and stakeholders. Zendesk emphasizes a diverse, inclusive culture with work-life balance, remote options, and equal opportunity, while noting that AI may be used in screening and accommodations are available for applicants with disabilities upon request.

Zendesk is hiring a Frontend Engineer for the Knowledge team in Copenhagen to help build AI-powered, customer-facing knowledge management features using React and TypeScript as part of a modern frontend stack. You will develop, maintain, and improve frontend features, partner with ML scientists and product teams to implement AI capabilities, participate in agile processes, and ensure usability, accessibility, and performance. Requirements include 3+ years in frontend engineering with React/JavaScript/TypeScript, a solid understanding of software design and service-oriented architectures, experience in agile workflows with code reviews and CI/CD, and familiarity with backend technologies (Ruby on Rails, Node.js) and REST/GraphQL APIs; AI frontend experience is a strong plus. Preferred qualifications include a Bachelor’s or Master’s in CS, experience with event-driven architectures, content management or cloud deployment (Docker, Kubernetes, AWS), observability tools, and prior AI/LLM frontend work. The role supports a hybrid work model with partial in-office presence in Copenhagen, emphasizes diversity and inclusion, notes that AI may screen applications, and offers accommodations for applicants with disabilities; the tech stack includes React/JavaScript/TypeScript on the frontend, Ruby on Rails/Node.js/GraphQL/REST on the backend, AWS/Kubernetes/Docker, and data stores like MySQL, Redis, ElasticSearch, Aurora, and S3.

Zendesk is hiring a Digital Inside Sales Specialist in Lisbon to manage a high-velocity sales process, provide an excellent customer experience, become a product expert, and help build a new, fast-growing team. Responsibilities include handling inbound leads and existing customers via chat and email, resolving inquiries to drive online conversions, conducting discovery calls and demos, and representing the voice of the customer while meeting SLAs, KPIs, and a revenue target. Requirements include excellent English written communication (Dutch/French/Arabic a plus), 1+ year of full sales-cycle experience (SaaS preferred), passion for Zendesk, strong organizational skills, ability to multitask many opportunities, and the ability to work from the Lisbon office 3 days per week. The role is hybrid, with a schedule that combines onsite presence and remote work, and specifics are determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, may use AI to screen applications, and offers accommodations for applicants with disabilities.

The Digital Event Specialist will support Zendesk’s Digital Experiences team in designing and executing global digital events, creating engaging experiences that align with brand objectives and optimize event formats. Responsibilities include coordinating event production (webinars and virtual conferences), implementing audience engagement tactics before, during, and after events, analyzing performance metrics, collaborating cross-functionally with marketing, sales, product, and customer success teams, and reporting KPIs to leadership. Qualifications include 2-4 years in digital event production, marketing, or project management within a fast-paced global organization; experience with platforms such as On24, Splash, Cvent, Bizzabo, or Stova, with BigMarker strongly preferred; strong planning, analytics, communication, organization, and the ability to handle live event challenges. Location and work model: candidates must be located in Mexico City or Estado de Mexico, with a team-level hybrid arrangement that combines in-office time with remote work flexibility and scheduling guided by the hiring manager. Zendesk emphasizes equal opportunity, diversity, and inclusion, offers a supportive culture with flexible benefits and accommodations, and may use AI to screen applications in line with company policy; the company values work-life balance and community impact.

Zendesk is seeking an AI-savvy SMB Account Executive to grow the SMB base by leveraging AI-driven insights to accelerate revenue and improve customer experiences at scale. You will drive top-line revenue by acquiring new SMB customers, nurturing relationships, leading complex AI-enabled sales cycles, co-creating AI transformation roadmaps with measurable KPIs, delivering data-backed ROI cases, pursuing cross-sell opportunities, and maintaining a robust Salesforce pipeline. Requirements include at least 2 years in B2B SaaS sales or solution engineering, strong technical aptitude for AI product architecture and integrations, proven prospecting and closing skills, and excellent organizational and communication abilities, with familiarity with tools like Salesforce, Outreach, and Clari. The role offers US OTE around $134k-$200k (60/40 base/commission), possible bonuses or benefits, with a hybrid in-office/remote arrangement and travel as needed. Zendesk emphasizes its mission to power exceptional service, commitment to global diversity, equity, and inclusion, uses AI in screening, and provides accommodations for applicants with disabilities, while promoting a collaborative, customer-centric culture.

Zendesk seeks a Senior Technical Product Manager to own ITSM Change Management capabilities within the Employee Service initiative, delivering ITIL-compliant workflows in the Zendesk platform. In this role you’ll become a subject matter expert on Zendesk’s employee service offering, translating customer needs into the roadmap and leading a cross-functional scrum team with high visibility. Key responsibilities include defining the product roadmap, synthesizing customer insights and market trends, collaborating with engineers, designers, and product marketers, analyzing product data and competition, and setting measurable success metrics while prioritizing simplicity and usability. Basic qualifications include 5+ years in product management in a fast-paced agile environment, experience with ITSM/ITIL, a track record of shipping scalable, customer-focused products, and excellent communication skills; preferred qualifications include a bachelor’s degree, experience in data-driven B2B SaaS, familiarity with metrics tools, and delivering ML/AI features. The role is limited to candidates located in Karnataka or Maharashtra, India, with a hybrid work model that requires some in-office presence; Zendesk emphasizes diversity and inclusion, may use AI screening, and offers accommodations for applicants with disabilities.

The role is a Sales Operations Specialist on the Global GTM xDR Operations team, serving as the data-driven analytical and strategic partner to APAC Sales Development Leadership to boost top-of-funnel efficiency. Key duties include creating and distributing dashboards for SDR/BDR teams, analyzing top-of-funnel metrics, shaping AI and automation strategies within the GTM stack, ensuring data quality in early funnel stages, providing front-line tool and data support, and aligning with Revenue Ops, Marketing, and Systems. Basic qualifications include 1–2 years in Sales Ops or related roles in a SaaS environment, the ability to translate data into actionable narratives, and experience with GTM tools like Salesforce, Tableau, Looker, and Snowflake, plus familiarity with Sales Intelligence platforms. Preferred qualifications include SQL knowledge, familiarity with LeanData, Groove or Outreach, and a demonstrated enthusiasm for AI and tech innovations. The role is hybrid with in-office requirements, Zendesk emphasizes culture and diversity, and applicants should be aware that AI screening may be used; accommodations are available for applicants with disabilities.

Zendesk is seeking a Procurement Operations Associate for its Manila team, emphasizing accuracy and efficiency to support a fast-moving global SaaS leader. The role acts as the backbone of the internal procurement process, ensuring requests follow documented global procedures, processing purchase requisitions with proper documentation, and providing friendly, efficient support to internal teams and vendors with escalation when needed. Responsibilities include data stewardship of contract and supplier databases, assisting in virtual credit card reconciliations with strict data confidentiality, and participating in global meetings and training to stay ahead of policy changes. Basic qualifications include a bachelor’s degree in business/finance, 1–2 years of procurement experience (preferably in Finance Shared Services), intermediate MS Excel skills (VLOOKUPs and Pivot Tables), excellent English communication, and flexibility to work night or shifting schedules. The role offers a hybrid work arrangement with part-time office presence, and Zendesk emphasizes equal opportunity, diversity and inclusion, AI screening in accordance with policy, and accommodations for applicants with disabilities.

Zendesk is seeking a Senior Solutions Consultant to lead AI-powered CX/ES solutions for government agencies, partnering with Sales, Product, Engineering, and Customer Success to turn ambitious goals into measurable results. You’ll conduct technical and business discovery, perform AI readiness assessments, design tailored demos and proofs of value, and translate AI/ML capabilities into clear narratives for audiences from IT to the C-suite. You’ll own end-to-end technical engagements across qualification, design, pilots, integration, and scale, ensuring solutions align with customer goals and compliance while collaborating cross-functionally to influence product roadmaps. The role requires 7+ years of presales/solutions consulting experience, experience with customer pilots/POCs, knowledge of AI technologies and CX domains, strong analytical storytelling, excellent communication, a degree or equivalent, and willingness to travel. The position offers a US OTE of $188k–$282k (80/20 base/commission) with potential bonuses, and Zendesk emphasizes a hybrid, inclusive culture, with AI screening where lawful and accommodations available for applicants.

Zendesk is seeking an AI Product Consultant & Pilot Implementation (Pre-Sales) to lead end-to-end pilot engagements that prove the value of Zendesk AI through technical configuration, integration, and validation against success metrics. The role sits at the intersection of technology and strategy in the pre-sales cycle, delivering working pilots for high-value customers that address strategic outcomes (like reducing costs and improving service) and accelerate time to signature, in close collaboration with the Sales team. Responsibilities include owning pilot discovery, scoping and delivery; configuring AI product features and integrations; coordinating with Professional Services; interfacing with Product to manage dependencies; designing testing and QA; managing stakeholder relationships and post-pilot handoff; and maintaining deep knowledge of the Zendesk product suite, especially AI agents and Copilot. Desired qualifications include startup agility, strong Zendesk product knowledge and customer-facing skills; being highly technical with basic coding skills; proven project and relationship management in enterprise SaaS/AI implementations; proactive, outcome-driven mindset; excellent written and verbal communication, and change management and executive facilitation abilities. Success metrics cover commercial impact (pilot-to-deal conversion), customer impact (automation/augmentation of tickets and stakeholder satisfaction), operational excellence (time-to-value and risk management), scalability (reusability of assets, knowledge transfer, and innovation contributions); the role supports a hybrid working model and Zendesk’s commitments to diversity, equity and inclusion with accommodations as needed.

The Employee Service (ES) Specialist at Zendesk is a high-impact advisory role within the Global Specialist Organization, focused on helping customers rapidly realize value from Zendesk Employee Service solutions by accelerating adoption and optimizing internal service workflows across all segments. The role acts as a subject-matter expert on internal service delivery, ITSM/ITAM, HR/People Ops support, and cross-functional employee workflows, partnering with Core CSMs, Professional Services, GTM/Sales, Product, and CX Enablement to reduce risk and strengthen long-term value realization. The ES mission includes accelerating adoption and time-to-value, embedding ES expertise into customer success planning, influencing enablement and scalable program strategy, and feeding customer insights back to shape the 2026 ES roadmap. Key responsibilities include driving adoption and outcomes as the post-sale product/workflow expert; leading workshops and value reviews; advising service leaders and admins; and collaborating with CSMs, Professional Services, Product, CX Enablement, Sales, and Renewals for cross-functional impact and expansion. Qualifications include 7+ years in customer success or related enterprise SaaS fields, strong advisory and communication skills, familiarity with ITIL or service management frameworks, and a bachelor’s degree preferred; the US OTE ranges from $158,000 to $236,000 with a 70/30 base/commission split, plus potential bonuses and benefits, and Zendesk notes that AI may be used to screen applications while upholding equal opportunity and accommodations.

The Solutions Consultant at Zendesk leads all technical, solution, and competitive aspects of the sales cycle, acting as the technical bridge between the sales team and prospects and delivering information onsite and virtually to drive customer happiness. Requirements include 3+ years of presales experience, knowledge of web/scripting technologies, experience mapping RFIs/RFPs to software solutions, strong communication/presentation/writing skills, experience scoping and executing customer pilots/POCs, knowledge of SaaS applications, a bachelor’s degree (or equivalent), willingness to travel 1-2 times per month, and the ability to work independently on multiple projects. The role also requires familiarity with domains such as Customer Service Software, ITSM, Data Warehousing, BI, Workforce Management, QA, and Integration & Middleware, plus knowledge of AI/Bots and awareness of AI technologies like LLMs and ChatGPT. Desired skills include prior enterprise software consulting, domain expertise in specific industries, CCaaS awareness, experience moderating Design Thinking sessions, and the ability to develop reference architectures to support client solutions. Compensation ranges from a US OTE of $178,000 to $266,000 with an 80/20 base/commission split (plus potential bonuses), and a hybrid work model that combines remote work with in-office days; Zendesk also emphasizes equal opportunity, inclusion, and accommodations, including AI-based screening during hiring.

Zendesk is seeking an exceptional Zendesk Consultant to join the CX Accelerator Team, performing hands-on Zendesk configuration and delivering innovative solutions in a startup-like, agile environment, with 4-6 week client engagements and travel as needed. The consultant will drive customer experience transformation through optimized Zendesk implementations, using a customer-centric approach to ensure clients are empowered and satisfied with their transformed Zendesk ecosystems. Key responsibilities include client engagement and discovery, hands-on configuration and integration design, project management, training and enablement, continuous improvement, and on-site travel as required. Requirements include extensive hands-on Zendesk configuration experience with SME knowledge of WEM and/or AI, experience in Zendesk-related roles, agile startup experience, strong communication and problem-solving skills, and travel flexibility. The role is part of Zendesk’s new team with a culture of collaboration and growth, offers a US OTE range of $160,000–$240,000 (70/30 base/commission) with hybrid work and potential for bonus and benefits, and emphasizes equal opportunity, diversity, and accommodations.

The CX Acceleration Manager will join Zendesk's CX Acceleration SWAT team to revolutionize customer experiences through optimized Zendesk implementations, leading discovery sessions, technical assessments, and hands-on configuration work with executive buy-in and a customer-centric focus. Key responsibilities include relationship building with internal teams and customers, prioritizing business and technical requirements, conducting Zendesk solution implementations, providing expert consultations and product demonstrations, performing close-out reviews, coordinating Zendesk resources, and driving continuous improvement. Requirements include deep Zendesk product knowledge, at least five years of technical experience in complex customer environments, proven leadership and service management skills, external enterprise customer-facing experience as a technical lead, collaborative work style, exceptional communication, and problem-solving ability. Why work with Zendesk: a start-up mode within the company that emphasizes kindness, collaboration, and support, with opportunities to impact customers, central positioning across multiple teams, and strong long-term career growth and benefits. US compensation ranges from $188,000 to $282,000 annualized OTE with a 70/30 base/commission mix, a hybrid work model with some in-office requirements, and Zendesk's commitment to equal opportunity, diversity and inclusion, AI screening, and reasonable accommodations.

Zendesk is seeking a high-performing Senior Commercial Account Executive for its Japanese team to lead sales for its most visible customers and help build the Platform experience. The role involves hunting new opportunities while managing existing accounts, developing multi-year account and GTM strategies, nurturing CXO relationships, building a partner ecosystem, following the sales process, and coordinating with Solution Architecture to influence product direction. Requirements include 6+ years of enterprise software sales (SaaS and CX preferred), a track record of new business in Japan, experience selling to VP/C-level executives, managing complex sales cycles, strong communication skills, and willingness to travel in a dynamic environment. The position offers a hybrid work arrangement with some in-office time and the specific schedule determined by the manager; Zendesk also emphasizes fairness, diversity, inclusion, and may use AI in screening applications, with accommodations available for disabilities. Zendesk positions itself as the intelligent heart of customer experience and encourages applicants to apply through its careers page.

The Renewals Representative role at Zendesk (0–2 years experience) supports the Renewals team in ensuring smooth, timely, customer-centric contract renewals for Zendesk’s SaaS offerings, focusing on admin support, cross-functional coordination, and growing renewal strategies. Key responsibilities include tracking renewal dates in CRM (e.g., Salesforce), sending renewal notifications and follow-ups, assisting with quotes and contract documentation, coordinating with Sales, Customer Success, and Legal, maintaining renewal pipeline visibility, and addressing customer inquiries via the ticketing system while helping with check-ins and feedback collection. Core competencies and qualifications include a foundational understanding of Zendesk’s products and renewal policies, relationship management and cross-team collaboration, strong communication and conflict resolution skills, basic analytical abilities for forecasting, negotiation know-how, a bachelor’s degree or relevant experience, attention to detail, CRM familiarity (Salesforce a plus), and a customer-first mindset with eagerness to learn. The role is hybrid, requiring some in-person time at a local office with the specific schedule to be determined by the hiring manager, and the Poland base salary is zł118,000–zł178,000 per year, possibly accompanied by bonuses or incentives. Zendesk emphasizes an inclusive, diverse workplace, notes AI screening may be used, provides information about accommodations for applicants with disabilities, and invites candidates to explore Zendesk’s global career opportunities.

Zendesk is seeking a high-performing Enterprise Account Executive to accelerate enterprise growth in Norway, targeting 1,500+ employee companies for new logo acquisition and multi-year CX and AI transformation deals. You will build strategic account plans, lead complex, multi-threaded sales cycles, and manage stakeholder engagement across business, IT, operations, procurement, and executive leadership. You will expand existing enterprise customers by driving adoption of Zendesk’s AI platform (AI Agent, Copilot, QA, CCaaS) as part of broader CX transformation programs, while engaging C-level executives as a trusted advisor. The ideal candidate will be fluent in Norwegian and English, have multi-year enterprise SaaS sales experience, deep AI/automation strategy knowledge, experience with AI-powered sales tools and Salesforce, and a proven ability to build executive ROI cases and maintain disciplined pipeline management. The role may be based remotely or hybrid in Denmark, with regular travel to Norway for in-person engagements, and Zendesk emphasizes collaboration, diversity and inclusion, and the use of AI screening in the recruitment process.

Zendesk is seeking a Staff Software Engineer for its AI Copilot team to deliver AI/ML-powered features at Zendesk’s scale, fitting into its customer-focused culture. You’ll collaborate with ML Scientists/Engineers, lead technical design discussions, build tools for model experimentation and management, partner with DevOps, feature, and platform teams, and drive the scalability and robustness of the platform while mentoring others. Required qualifications include fluency in Python or Ruby, 7+ years building and operating large-scale applications with the ability to steer technical direction, proficiency with RESTful APIs, Kafka, Docker, Kubernetes, and AWS or GCP, and the ability to navigate ambiguity and promote strong collaborative practices for AI/ML at scale. Preferred qualifications include experience with Airflow or Metaflow, LLM evaluation/monitoring tooling, PyTorch, and SQL or DBT, with the tech stack spanning Python and Ruby, AWS, PyTorch, Airflow/Metaflow, data in S3, RDS MySQL, and Snowflake, deployed to Kubernetes via Docker and heavy use of LLM tech. The role supports a hybrid work arrangement (onsite part of the week with remote flexibility) and Zendesk’s commitment to fairness, diversity, inclusion, and accommodations, with AI screening possible per policy.

The Krakow-based Product Manager - Omnichannel Routing at Zendesk will shape and own an evolving routing product, aiming to improve operations and decision-making in a fast-paced, agile environment. You will define the product roadmap, prioritize features, and work with engineers, designers, product marketers, and customers to deliver cross-functional projects that bring AI-powered routing capabilities with ease of use. The role involves meeting customers, analyzing product data, researching competitors, and synthesizing insights to communicate a compelling vision that aligns customer needs with market trends and Zendesk’s business goals. Basic qualifications include 2+ years of product management in an agile setting, strong problem-solving, ability to balance long-term strategy with incremental value, deep market/customer understanding, excellent written communication, data-driven decision-making, and a hunger for learning; preferred qualifications include experience in Customer Experience and backgrounds in design, engineering, or data analysis. Zendesk is an equal opportunity employer with a hybrid work model, Poland base salary range zł240,000–zł360,000 (plus potential bonuses), commitments to diversity and inclusion, and accommodations for applicants with disabilities, with AI possibly used to screen applicants.

This role designs, develops, and deploys workflow automations to streamline cross-functional processes across Employee Services, IT, and People Operations, partnering with stakeholders to reimagine workflows through automation, AI, and system integrations using tools like Zendesk, Workato, Google Workspace, Slack, and Workday. You’ll experiment with AI-powered agents and orchestration frameworks, collaborate with the AI & Automation Director, AI Governance, and Enterprise Architecture teams to pilot new tools, create reusable automation templates and documentation, and manage a prioritized backlog based on impact and strategic objectives. The position requires 5+ years in automation/low-code development, hands-on experience with iPaaS/RPA tools, familiarity with AI APIs, strong ITSM and HR operations workflow knowledge, REST/JSON/webhooks, scripting basics, agile work style, and excellent analytical and communication skills. Basic qualifications include a bachelor’s degree in CS or equivalent, plus 3–5 years of hands-on automation deployment in enterprise environments; preferred qualifications include experience deploying major SaaS platforms (Zendesk, Workday, Google Workspace, Slack), AI orchestration frameworks, measurable automation benefits, data governance and responsible AI practices, and experience in a global distributed enterprise. This is a hybrid role located in Mexico City or Estado de Mexico, requiring in-office presence part of the week (3 days) with specifics set by the hiring manager, and Zendesk emphasizes equal opportunity, diversity and inclusion, plus accommodations for applicants with disabilities, noting that AI-based screening may be used.

Zendesk is seeking a Senior Solutions Consultant in Singapore to be the technical anchor for Asia’s growth, translating complex business challenges into elegant technical solutions for Enterprise clients within a collaborative culture that values learning and work-life balance. The role blends technical expertise, sales acumen, and consultative leadership, acting as the primary technical partner to Account Executives, leading discovery, designing tailored Zendesk solutions, owning evaluation pilots and POCs, responding to RFIs/RFPs, and feeding customer insights back to product and engineering. Basic qualifications include 5+ years in customer-facing pre-sales or solutions/technical consulting, proven ability to present to executive audiences, solid technical understanding of web technologies and APIs, and strong analytical problem-solving skills. Preferred qualifications cover domain knowledge in CX/ITSM or contact center tech, familiarity with emerging CX technologies like Generative AI, consulting or large-scale deployment experience, collaborative design facilitation, ASEAN language skills, and regional travel readiness. Zendesk emphasizes a hybrid, inclusive work environment, informs applicants about AI screening, is an equal opportunity employer with a commitment to global diversity and inclusion, and offers accommodations for applicants with disabilities.

The Senior Solutions Consultant is the technical and competitive advisor in the Zendesk sales cycle, serving as the bridge between Account Executives and prospects, owning the prime technical relationship and delivering information onsite, online, and via virtual meetings to drive customer happiness. Requirements include 5+ years of mid-market/enterprise software selling, ability to map RFI/RFPs to solutions, strong interpersonal and written communication, discovery and objection handling, and experience scoping and executing pilots/POCs with defined success criteria, plus knowledge of web technologies and SaaS; travel up to 40% is required. Additional desirable skills include experience in contact center environments or selling such solutions, vertical industry expertise, consulting in enterprise software, knowledge of CS software/ITSM/BI/workforce engagement, and experience selling AI solutions, along with formal sales training and B2B software selling. The US annualized OTE ranges from $151,000 to $227,000 with an 80/20 base/commission mix; the offer will depend on capabilities, experience, and location, and base salary excludes bonuses/benefits. Zendesk emphasizes a fulfilling, inclusive culture with a hybrid work model; AI may be used to screen applicants, and accommodations are available for applicants with disabilities.

Zendesk is hiring an Employee Service Sales Specialist to grow its Employee Service offerings in HR/IT use cases and expand both new and existing customer relationships. The role involves positioning use cases, collaborating with the sales team to manage the full sales cycle, and delivering ROI analyses while providing subject-matter expertise on Employee Service. You’ll be responsible for quota attainment, feeding customer feedback to product development, and expanding offerings with existing partners. Qualifications include a BA/BS or equivalent, at least 10 years in HR/IT service and operations, at least 3 years in Employee Service sales, a proven track record of meeting targets, and the ability to navigate complex multi-month sales cycles and travel as needed. The position offers a hybrid work arrangement with some in-office time, and Zendesk emphasizes diversity and inclusion, AI screening per policy, and accommodations for applicants.

Zendesk is seeking a BI Lead/Senior Analyst for its Enterprise BI & Reporting team to support enterprise dashboards using Tableau, Looker, and Snowflake, acting as a technical expert who translates business needs, mentors other analysts, and helps build scalable self-service BI on a modern data stack. Responsibilities include refining requirements with internal customers, translating business needs into BI solutions, developing user learning materials, performing data profiling and complex analyses, and creating dashboards, reports, or datasets with substantial impact. The role also involves collaborating with data engineers and business users for data validation, expanding BI platform operations, documenting procedures and runbooks, supporting self-service training, and maintaining governance assets like the business glossary, data dictionary, and metadata catalogs. Required qualifications include a bachelor’s in Information Systems (or equivalent), 5+ years in BI at Analyst II/Senior Analyst level, strong SQL/Python and BI tools (Looker/Tableau), data profiling and modeling expertise, experience leading large BI projects, the ability to travel less than 5%, and the candidate must be located in Mexico City or Estado de Mexico with a hybrid onsite schedule. Zendesk emphasizes inclusion and fairness, notes that AI screening may be used, and offers accommodations for disabilities, while promoting a hybrid, globally distributed workplace and a commitment to diversity, equity, and inclusion.

Zendesk is seeking a Director of the Global Specialist Organization (SM5) to lead three high-impact teams—Employee Service, CCaaS, and Workforce Engagement Management—serving as trusted advisors to accelerate adoption, drive value realization, and strengthen retention for customers worldwide. The ideal candidate has deep expertise in at least one domain (ITSM/Employee Experience, CCaaS, or WEM) and a proven track record of leading multi-regional teams and scaling advisory functions across product surfaces. Responsibilities include building and scaling the three specialist functions, establishing a unified strategy and operating model, developing managers, and partnering with Customer Success, Professional Services, Sales, Renewals, Product, and CX Enablement to deliver consistent outcomes. You will drive operational excellence with adoption frameworks, playbooks, workflows, data-driven metrics, and KPI dashboards, while coordinating with CX Programs, Analytics, and Product to ensure effectiveness and scalability, plus capacity planning and resource allocation with Finance and Operations. Requirements include 12+ years in Customer Success, Professional Services, or GTM roles in enterprise SaaS (with 5+ years leading teams), global/ multinational experience, strong communication and analytical skills, willingness to travel quarterly, and a commitment to diversity and inclusion; Zendesk notes AI screening in hiring and supports hybrid work with accommodations available.

Zendesk is seeking a Senior Corporate Account Executive to grow its B2B SaaS customer base and drive revenue by building relationships and delivering customer-focused solutions. You’ll acquire new customers, manage and expand existing accounts, cross-sell products, and use data and adoption history to inform prospecting and retention, while maintaining a robust Salesforce pipeline with accurate forecasts. Qualifications include a BA/BS or equivalent, 3+ years in B2B SaaS sales or related roles with a proven track record of meeting or exceeding targets, strong presentation and negotiation skills, and familiarity with Salesforce and Clari. The role is hybrid, combining in-person collaboration with remote work, and emphasizes aligning Zendesk products with customers’ business objectives. Zendesk is an equal opportunity employer that promotes diversity and inclusion, may use AI in screening, and offers accommodations on request.

The role is a hybrid Frontend QA Engineer position that requires relocation to Pune, with a mix of remote work and three days in the office per week. Applicants must have 6+ years of software experience, including 3+ years in QA/testing, strong Cypress UI testing skills, and proficiency in JavaScript and TypeScript, plus the ability to manage testing infrastructure and GitHub CI/CD pipelines; some React unit testing knowledge is a plus. Key responsibilities include designing and executing comprehensive UI test plans with Cypress and Capybara, collaborating with frontend developers to thoroughly test new features, maintaining scalable automated testing frameworks, analyzing results and defects, managing the testing environment, implementing CI/CD pipelines, mentoring engineers, and participating in product design reviews. Preferred qualifications include experience with other UI testing frameworks like Selenium or Playwright, familiarity with Jest/Jasmine/Mocha, Git, knowledge of modern frontend frameworks (React/Angular/Vue), and exposure to cloud-based testing environments. Zendesk emphasizes location requirements (candidates must be in Karnataka or Maharashtra), a hybrid work culture, equal opportunity and inclusion, AI screening as part of the process, and accommodations for applicants who need them.

Zendesk is hiring a Dutch-speaking Business Development Representative as part of its Sales Development function to drive new business for the EMEA region and to provide sales training and career growth. The role involves owning a busy outbound pipeline, prospecting cold accounts and new segments within existing Zendesk customers, creating high-value pipeline from startups to enterprise, and delivering an outstanding customer experience while representing the brand. Requirements include a minimum of six months in a sales-related role, a passion for consultative SaaS sales, excellent written/verbal communication, fluency in English and Dutch (Danish/Swedish is a plus), and a hybrid Lisbon-based work arrangement. Zendesk offers strong leadership, a buddy system, and flexible work options with the tools needed to succeed (e.g., MacBook, home office setup, Sales Navigator, Zoom). Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, may use AI or automated screening in the hiring process, and provides accommodations for applicants with disabilities.

The role is a Business Development Representative (Sales Development) for Zendesk's EMEA region, focused on driving new business, building a strong outbound pipeline, and accelerating career growth in a fast-paced environment. Responsibilities include being a key member of the sales team, managing a busy outbound pipeline, prospecting cold accounts and new divisions of existing customers, generating high-value pipeline from startups to enterprise companies, and delivering an outstanding customer experience while representing the Zendesk brand. Requirements include at least 6 months of sales experience, a passion for consultative SaaS sales, a customer-centric self-starter attitude, excellent written and verbal communication, fluency in English and Spanish, and a Lisbon-based hybrid work arrangement with part-time in the local office as determined by the hiring manager. Zendesk offers strong leadership, a buddy/mentorship program, flexible work options with necessary tools, and a supportive environment geared toward development and success. The posting also notes Zendesk’s commitment to diversity and inclusion, the potential use of AI screening, equal opportunity employment, and available accommodations for applicants with disabilities upon request.

Zendesk is hiring an Enterprise Account Executive to grow its enterprise B2B SaaS business by acquiring new customers and expanding existing partnerships, aligning Zendesk products with clients’ business objectives. The role emphasizes driving top-line revenue, cross-selling, nurturing key relationships, using data to prospect and improve retention, and developing quarterly territory plans to increase market share. Requirements include a BA/BS, 8+ years in cloud software B2B sales or solution engineering with a proven track record of exceeding targets, experience selling to VP/C-level executives, and the ability to manage complex multi-month deals with proof-of-concept stages and renewals, along with familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker and the ability to travel. The candidate should demonstrate strong presentation, negotiation, and closing skills, a collaborative, entrepreneurial mindset, and industry knowledge to navigate enterprise environments. Zendesk also emphasizes a inclusive, hybrid work culture, outlines its commitment to diversity and equal opportunity, notes AI screening may be used in hiring, and offers accommodation for applicants with disabilities.

The Technical Architect will develop customized technical solutions aligned with customers' business objectives, own end-to-end delivery of Zendesk contact center implementations, and configure AWS resources in customer accounts using services such as Amazon Connect, CloudFormation, Amazon Lex, DynamoDB, Kinesis, IAM, and S3, while leading technical projects and mentoring junior colleagues. They will translate business objectives into technical solutions, provide expert recommendations, collaborate with Zendesk Professional Services, lead design and configuration workshops, produce Technical Design Documents and Zendesk Custom App Specifications, and support development and testing with Zendesk developers and QA analysts. The role supports pre-sales activities by gathering technical requirements and delivering solutions and estimates, maintains deep Zendesk Contact Center product expertise, and participates in discussions across customer engagements as the lead technical solution designer. Qualifications include a bachelor's degree or equivalent with at least 3 years in consulting or programming, mandatory Amazon Connect experience, 3+ years building or migrating complex cloud-based solutions, proficiency with backend languages (Java, C#, Node.js, Python, PHP), AWS experience, RESTful API familiarity, strong analytical and project management skills, and hands-on programming with AWS Lambda and Python. Zendesk offers a hybrid working model, comprehensive benefits, and a culture focused on diversity and inclusion with offices worldwide, and is an equal opportunity employer that may use AI screening while providing accommodations for applicants with disabilities upon request.

The Solutions Architect will serve as the key technical expert in the pre-sales process, working with the Contact Center Platform Architecture team and potential customers to design and scope customized Zendesk-based solutions and secure professional services engagements. Responsibilities include leading pre-sales technical scoping, producing detailed professional services estimates and proposals, translating complex technical concepts for audiences from technical teams to executives, maintaining deep technical expertise across Zendesk's Contact Center product suite, and coordinating with Professional Services to ensure a smooth transition from sales to delivery. Qualifications require at least 3 years of customer-facing experience (technical support or consulting), 3+ years of hands-on experience building, migrating, and deploying complex cloud-based solutions, experience implementing and supporting AWS environments with Amazon Connect being a must, the ability to translate customer objectives into a comprehensive technical solution and detailed project estimate, and exceptional communication and presentation skills. The role is hybrid, with a rich onsite experience and remote work for part of the week; the in-office schedule is determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity, equity and inclusion, and may use AI screening; accommodations are available for applicants with disabilities.

The Services Consultant role at Zendesk leads end-to-end technical delivery for customers, owning the implementation from requirements gathering to go-live and ensuring solutions align with business goals. Responsibilities include acting as the Zendesk Contact Center SME, leading solution design and producing Technical Design Documents, configuring and deploying AWS resources (Amazon Connect, CloudFormation, Lex, DynamoDB, Kinesis, IAM, S3, etc.), collaborating with cross-functional teams through development, testing, and go-live, and conducting client training and effective handovers with clear status updates. Qualifications require 3+ years of customer-facing experience (tech support or consulting), mandatory Amazon Connect experience, 3+ years building/migrating/deploying complex cloud solutions, AWS implementation experience, automation and integration skills, and strong coding ability with AWS Lambda and Python. The role is hybrid, offering in-office time with remote work flexibility, and Zendesk emphasizes a culture of work-life balance, diversity and inclusion, social impact, and collaboration. Zendesk is an equal opportunity employer that may use AI screening, provides accommodations for disabilities, and offers information on EEO rights and the process to request accommodations.

Zendesk is hiring a Staff Software Engineer for its AI Integrations team in Melbourne to build intelligent integrations that connect Zendesk to core AI ecosystems (e.g., Microsoft Copilot, Google Gemini, Slack, Atlassian Rovo) and enable users to search knowledge, create tickets, extract context, and automate workflows inside partner AI environments. You’ll design, develop, and deploy resilient, scalable, production-grade LLM-powered integrations, own architectural decisions, refine APIs with backend and frontend teams, mentor engineers, and collaborate with Product and Design to deliver high-performance features while promoting CI/CD, testing, observability, and operational excellence. Qualifications include 8+ years of experience with distributed applications, expertise in Go or equivalent backend languages, strong JavaScript/TypeScript and React skills, cross-cutting API work (REST/GraphQL/event-driven), proven experience with LLM APIs, and a track record mentoring others with empathy and accountability. Bonus points go to experience with Jira/Slack/Shopify/MS Teams integrations, agentic workflows with LLMs, or building productivity dev tools; the tech stack includes Go/TypeScript, React, AWS, Spinnaker/Kubernetes, Aurora/MySQL, DynamoDB, and S3, with a hybrid role requiring some in-office presence in Melbourne. Zendesk emphasizes an inclusive culture, opportunities for learning and development, flexible hybrid/remote work, competitive compensation, and equal opportunity with accommodations available upon request, while AI-based screening may be used in the hiring process.

Zendesk is seeking a Senior Software Engineer (P9) - Backend for its Core Services Packaging and Consumption team, focusing on Ruby and Rails to make purchasing and usage reporting more consistent and intuitive. You will collaborate with product management and engineers from concept through production, ensure delivery and code quality, follow best practices, champion test coverage, participate in code reviews, and work across the SDLC to standardize and integrate services and tools. Requirements include 4+ years of Ruby experience, familiarity with MySQL and/or DynamoDB, CI/CD tools (GitHub Actions, Travis, Jenkins), API design and distributed systems, experience with logging tools like Datadog, a customer-first approach to incident management and data analysis, a willingness to learn, strong teamwork in a fast-paced Agile environment, and excellent communication skills. Bonus skills include JavaScript/React, JavaScript build tooling (Webpack, Node.js), SaaS product experience, and AWS (Aurora RDS). The role is located in Karnataka or Maharashtra with a hybrid in-office schedule; Zendesk emphasizes diversity and inclusion and notes that AI may be used in screening, with accommodations available for applicants with disabilities.

The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle and must be both sales-focused and technically savvy to convincingly present the software’s merits to Enterprise and Mid-Market executives. They will work with Sales, Marketing, and Product Managers as the technical bridge, owning the prime technical relationship with prospects and delivering information onsite, online, and by phone to drive customer happiness. Requirements include 5+ years of mid-market/enterprise software sales, the ability to map RFI/RFP requirements to software, excellent communication and presentation skills, desired call center experience, experience scoping pilots/POCs, knowledge of web/scripting technologies and SaaS, strong problem-solving and solution-scoping abilities, willingness to work in a fast-paced startup, a bachelor’s degree (graduate degree a plus), and willingness to travel. Desired skills include prior consulting experience implementing enterprise software and in-depth knowledge of customer service software, ITSM, CCaaS, data warehousing, and business intelligence. The role is hybrid with in-office time and remote work, Zendesk emphasizes diversity and inclusion, AI may be used to screen applications, and accommodations are available for applicants with disabilities.

This role is a Sales Development Analyst on Zendesk’s Global Go-to-Market Sales Development Operations team, acting as the dedicated analytical and strategic partner for the North America and LATAM SDR leadership to drive top-of-funnel efficiency and ensure the engine aligns with global pipeline goals. Core responsibilities include strategic analytics and ROI measurement for SDR/BDR teams, shaping AI-powered automation across the GTM stack, managing cross-functional workflows with Revenue Ops/Marketing, scouting best practices, maintaining data quality in leads/contacts/accounts and sales intelligence tools, and providing front-line system support to SDRs. Ideal candidates are detail-oriented, data-driven problem solvers with deep knowledge of the Sales Development function and top-of-funnel metrics in SaaS, plus experience with tools like Salesforce, Tableau/Looker, Snowflake, Groove, Outreach, LeanData, ZoomInfo/Lusha, Gong, Eloqua, Clari, and ideally SQL. The US base salary ranges from $71,000 to $107,000 per year, with potential bonuses and benefits, and the role offers a hybrid work arrangement requiring some in-office presence. Zendesk emphasizes a fulfilling, inclusive culture, with AI screening as part of recruitment, a commitment to diversity and equal opportunity, and accommodations for applicants with disabilities.

Zendesk is targeting State, Local, and Education clients with an AI-powered CX/ES platform to modernize public sector contact centers and deliver smarter, faster service. The Public Sector Solutions Consultant will lead technical and business discovery, architect AI-driven CX/ES solutions, and own end-to-end technical engagements across Sales, Product, Engineering, and Customer Success. Responsibilities include integrating Zendesk APIs and cloud platforms, guiding pilots, measuring ROI with analytics, promoting AI adoption, and aligning initiatives with compliance and product roadmaps. Candidates should have 3+ years of presales/solutions consulting in SaaS/CX/AI, experience running pilots/POCs, knowledge of AI technologies and relevant domains, strong storytelling and communication skills, a degree or equivalent, and a willingness to travel. The role offers US OTE of $119k–$179k (80/20 base/commission) with possible bonuses, and Zendesk emphasizes hybrid work, inclusion, equal opportunity, and accommodations, noting AI screening as part of the hiring process.

Zendesk is hiring a Commercial Account Executive in Denmark (serving companies with 250–1,500 employees) to drive net-new business and expand its AI-powered CX platform by owning the full sales cycle. The role focuses on developing new business, building robust pipelines, expanding Zendesk adoption in underpenetrated industries, and growing and retaining existing accounts through deepened relationships and collaboration with Customer Success. You will articulate the value of an AI-first CX platform, leverage AI-driven sales tools, engage C-level and other stakeholders as a trusted advisor, and build business cases and ROI models to demonstrate impact. Requirements include 3–5+ years of full-cycle SaaS sales in the commercial/mid-market, Danish and English fluency, strong negotiation and presentation skills, knowledge of AI/automation and modern CX concepts (Salesforce experience preferred), and experience with complex consultative sales processes (MEDDPICC); the role is based in Denmark and can be hybrid or fully remote, requiring collaboration with Solution Consulting, Marketing, Customer Success, and Partners. Zendesk is an equal opportunity employer committed to diversity and inclusion; AI may be used to screen applications, and accommodations are available for applicants with disabilities.

Zendesk is seeking a Commercial Account Executive for Finland and Iceland, based in Denmark with hybrid or fully remote options, and fluency in Finnish and English is required. The role involves generating net-new business and expanding Zendesk’s AI-powered CX platform, owning the full sales cycle from prospecting to closing and building a robust pipeline across the commercial sector. You’ll grow and retain existing accounts by deepening strategic relationships, uncovering expansion opportunities, and partnering with Customer Success to deliver long-term value. Candidates should have 3–5+ years of full-cycle SaaS sales, a proven track record of meeting or exceeding quota, strong Finnish/English communication, and the ability to translate AI and automation into business value, with experience using AI-enabled sales tools and CRM (Salesforce preferred) and complex, consultative selling (e.g., MEDDPICC). Zendesk emphasizes fairness and inclusion as an equal-opportunity employer, may use AI to screen applicants, and offers accommodations for people with disabilities, while supporting a collaborative, high-growth sales team with a flexible hybrid work model.

Zendesk is seeking a Director of GTM Operations to lead Compensation Operations and Strategic Business Operations, partnering with senior leaders to operationalize GTM strategy and ensure alignment across Sales, Marketing, Customer Success, and Finance. Key responsibilities include end-to-end Compensation Operations (annual planning, quota deployment, territory mapping, payout processing) with governance, tooling automation, and policy compliance. In Strategic Business Operations, you will co-lead annual GTM planning, drive large initiatives like territory realignment and market expansion, and ensure cross-functional execution with documented SOPs and clear program ownership. Qualifications call for 8–12+ years in GTM Ops/Revenue Ops, deep expertise in sales compensation, strong planning/forecasting and analytics, cross-functional project leadership, and proficiency with Salesforce, Xactly, Looker/Tableau, Clari, and Excel/Sheets. The role offers a US base salary range of $170k–$256k plus bonus/benefits, Zendesk's hybrid work model, a commitment to diversity and inclusion, AI screening per policy, and accommodations for applicants with disabilities.

Zendesk is hiring an Employee Service Sales Specialist to expand its Employee Service SaaS offerings by building relationships with key decision-makers and growing both new and existing partnerships. The role involves becoming a go-to expert on Employee Service use cases, helping the sales team articulate value, managing the end-to-end sales cycle, and delivering ROI analyses to support purchasing decisions. It also entails contributing subject-matter expertise on ES solutions, ensuring the sales team understands ideal customer profiles and buying journeys, and maintaining quota accountability to close deals. Qualifications include a BA/BS or equivalent, at least 10 years in HR/IT service and operations, a minimum of 3 years in Employee Service sales focusing on HR/IT use cases, a strong track record of meeting targets, ability to manage complex multi-month cycles, and a collaborative entrepreneurial mindset with travel readiness. The US on-target earnings range is $189,000 to $283,000 with a 60/40 base/commission split, with potential bonuses and benefits; Zendesk emphasizes hybrid work, diversity and inclusion, AI screening per policy, and accommodations for applicants with disabilities.

The GTM Enablement Specialist at Zendesk supports regional Sales and Business Development by owning onboarding, continuous learning, and prospecting excellence to help BDRs hit and exceed their pipeline goals, with success measured by ramp time, conversion rates, and team confidence. Key responsibilities include onboarding new BDRs (in-person/virtual), designing ongoing enablement on messaging and tools, optimizing outbound sequences using data, providing field coaching with SDR managers, and collaborating cross-functionally with Marketing, Enablement, Operations, and Product to equip the Sales Development org with the necessary tools and content. Ideal candidates have 2–4+ years in Sales Development (preferably in a high-growth SaaS environment), experience as a BDR at Zendesk or similar, strong knowledge of outbound tactics and tools (Outreach, SalesLoft, Salesforce, Gong, ZoomInfo), and a proven track record of coaching, clear communication, and data-driven decision-making. Why join Zendesk: you’ll make a measurable global impact, be part of a customer-first, employee-empowered culture, collaborate with passionate professionals across departments, and gain access to competitive benefits, development resources, and leadership opportunities; the role is hybrid with part in-office time, scheduled by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion; AI may be used to screen applications, and accommodations for applicants with disabilities are available upon request.

Zendesk for Startups is hiring its first dedicated Venture Capital (VC) Ecosystem Manager, Americas, a field-based role designed to embed Zendesk in the VC ecosystem and accelerate pipeline and brand in AI-powered service. The position combines strategy with hands-on execution, requiring you to build durable partnerships with top VC firms, surface high-potential startups, and travel regularly across the US East Coast and Southeast to meet fund operators and portfolios. Qualifications include 6+ years in VC, startups, or tech partnerships, excellent communication and negotiation skills, data-driven execution, deep VC ecosystem knowledge (especially around AI), and the ability to cultivate high-value relationships with investors and portfolio companies, with travel up to 35% and preferred experience in startup ecosystems and ecosystem partnerships. In the first 12 months, you’ll design scalable VC engagement models, create must-attend events, establish frameworks to monitor relationship health and impact, and lead flagship community moments in key markets like San Francisco, New York, Austin, and São Paulo. The role offers a hybrid work model with a US base salary of $124,000–$186,000, potential bonuses, and Zendesk’s commitment to diversity and inclusion, with AI screening used in applications.

Zendeskは日本市場向けのソフトウェアセールス職を募集しており、変化の激しい業界でのテクノロジー営業に興味を持つ勤勉で目標志向の人材を求めています。 役割はウェブサイトからの問い合わせ・トライアル登録・デモリクエストなどのインバウンド対応を中心とし、営業・マーケティング部門と連携し、日本市場の営業パイプラインを特定・発掘する機会を見出すことが主眼です。 主な職務には、日本市場向けの見込み顧客創出、インバウンドリードの効率的な対応・選別、経営者・意思決定者との対話、顧客ニーズの把握とソリューション提案、面談・アポイント設定、月次目標の達成・報告が含まれます。 求められる経験は、営業環境での1年以上の実務、顧客要件の理解力・問題解決能力、マルチタスク・優先順位付け・時間管理、卓越した対人スキルと日本語ネイティブレベル、学士号が望ましいです。 福利厚生には民間健康保険、在宅勤務手当、携帯・インターネット手当、リチャージフライデー、パートタイム出社を含むハイブリッド勤務、DEIの取り組み、AIスクリーニングの開示、障害を持つ応募者への配慮などが含まれます。

Zendesk is hiring for a software sales role in Japan focused on outbound prospecting across enterprise and commercial segments, collaborating with internal teams to build the Japan sales pipeline. Key responsibilities include proactively engaging prospects, understanding their challenges, strategically targeting accounts, and developing and managing a high-quality pipeline to deliver top-notch customer experience. Qualifications include B2B business development experience in enterprise/commercial sectors with familiarity in the Japanese market, IT industry experience, at least one year in a sales-related role, strong drive and communication skills, native Japanese with English reading/writing, and a bachelor’s degree preferred. The role offers benefits such as private health insurance, remote-work support, allowances for mobile and internet, an employee stock purchase plan, professional development funds, and a monthly Recharge Friday (one Friday off). Zendesk emphasizes a high-performance, diverse, and collaborative culture with hybrid work that combines onsite office time and remote work, and it notes AI screening and equal opportunity commitments along with accommodations available upon request.

The Senior Engagement Manager at Zendesk leads and delivers complex, high-value client engagements with strong leadership, strategic thinking, and advanced project management, while helping improve delivery methodologies and mentoring junior staff. Key duties include acting as the primary client contact (including C-suite), guiding end-to-end project delivery within budget and quality targets, refining methodologies, managing risks, providing strategic oversight, supporting business development, collaborating with sales, marketing, and product teams, and staying current with industry trends. Requirements include 5+ years in client-facing roles in consultancy or professional services with demonstrated leadership, Portuguese and English required (Spanish preferred), strong strategic/analytic thinking and communication skills, proficiency with PM software and CRM tools, a bachelor’s degree (master’s a plus), the ability to manage multiple engagements, and willingness to travel up to 25%. Location is strictly Mexico City or Estado de Mexico, with a hybrid work arrangement that requires some in-office presence, reflecting Zendesk’s emphasis on balance, diversity, inclusion, and a strong social impact ethos. Zendesk is an equal opportunity employer that may use AI in screening, and it offers accommodations for applicants with disabilities.

Zendesk is a leading customer experience and support platform hiring for a pure hunting software sales role focused on identifying and engaging prospects to build the America pipeline. The role collaborates with internal stakeholders across sales, product, and marketing to uncover opportunities, create personalized outbound messaging, and generate a high-value pipeline across SMB, Commercial, and Enterprise accounts through outbound calls and research. Requirements include 2+ years of sales/BD experience, a competitive, self-starter mindset, strong communication skills, and proficiency with Salesforce, Zoominfo, Outreach, and 6sense, with a bachelor’s degree preferable. The US OTE ranges from $33.65 to $50.00 with a 70/30 base/commission split, may include bonuses or benefits, and offers a hybrid work arrangement requiring some in-office attendance. Zendesk is an equal opportunity employer committed to diversity, equity and inclusion, may use AI screening, and provides accommodations for applicants with disabilities; applicants may contact the company for accommodation requests.

Zendesk is hiring an AI-savvy SMB Account Executive to grow its SMB base by identifying new opportunities, closing deals, and building broad, trusted relationships, using AI-driven insights to accelerate revenue. The role emphasizes top-line growth, nurturing customer relationships with personalized outreach and AI-powered automation, and leading complex sales cycles with tailored AI solutions and measurable KPIs, including co-creating AI transformation roadmaps with customers. Responsibilities also include developing data-backed ROI cases, conducting consultative conversations on AI architecture and integrations with cross-functional teams, and pursuing cross-sell and upsell opportunities while maintaining a robust Salesforce pipeline and timely forecasts. Candidates should have at least 2 years of B2B SaaS sales or solution engineering experience, strong technical aptitude for AI product discussions, excellent organizational skills and CRM proficiency, and a customer-centric, data-driven, collaborative, and growth-oriented mindset with willingness to travel. The position offers a US OTE of $102,000–$154,000 (60/40 base/commission), a hybrid work arrangement with some in-office time, and Zendesk’s commitment to equal opportunity, diversity and inclusion, AI screening practices, and accommodations for applicants with disabilities.

Zendesk is seeking a Director of Strategic Enterprise Sales to lead a Bay Area–based team, driving revenue and strategic expansion across complex Enterprise accounts with AI-driven CX/EX solutions. You will hire, coach, and empower the team, develop go-to-market strategies for multi-product deals, guide large enterprise sales cycles, and oversee territory/account planning, forecasting, and executive engagement. The role emphasizes data-driven, AI-enabled sales, with a focus on upsell/cross-sell, while maintaining operational rigor in the sales process and maintaining deep knowledge of Zendesk’s AI capabilities for compelling executive value propositions. Requirements include a BA/BS, 10+ years in software sales with 5+ years leading Strategic Sales, a proven quota track record, expertise in enterprise cycles and MEDDPICC, strong forecasting, and established C-suite relationships in the Bay Area, plus proficiency with Salesforce, Outreach, and Clari and willingness to travel. OTE ranges from $323,000 to $485,000 with a 50/50 base/commission split, and Zendesk highlights a hybrid work model, commitment to diversity and inclusion, AI screening processes, and accommodations for applicants with disabilities.

The Sales Development Analyst - EMEA role, based in Lisbon, sits within Zendesk’s Global Go-to-Market Sales Development Operations team and focuses on driving the efficiency and strategic impact of the top-of-funnel motion for the EMEA region while aligning SDR activities with global pipeline goals. The ideal candidate is a detail-oriented, data-driven problem solver with strong analytical skills and a solid understanding of the Sales Development function in a SaaS environment, eager to combine AI and automation with human creativity to accelerate growth and provide actionable coaching insights to SDR leadership. Core responsibilities include strategic analytics, ROI tracking, and dashboards for SDR/BDR teams; designing and deploying an AI-powered automation strategy; managing cross-functional workflows; and promoting best practices across the organization. Required experience includes 1+ year in a Sales Operations or related role, proficiency with the core GTM stack (Salesforce, Tableau, Looker, Snowflake) and engagement and data tools (Groove, Outreach, LeanData, ZoomInfo, Lusha, Gong, Eloqua, Clari), plus SQL and Google Apps, with familiarity integrating AI into GTM workflows. Zendesk emphasizes hybrid work, a diverse and inclusive culture, notes that AI may be used for screening, and provides accommodations as an equal opportunity employer (AA/EEO/Veterans/Disabled).

The Renewal Manager in Krakow, Poland will help Zendesk customers align their subscriptions with current and future service needs by partnering with Customer Success and Sales to maximize value and identify expansion opportunities while monitoring overall account health to reduce churn. Responsibilities include leading renewal negotiations to optimize term length and minimize discounts, qualifying expansion opportunities, identifying high-risk customers, partnering with CS and Sales to build save plans for at-risk accounts, maintaining an 87% GRR renewal rate, ensuring timely renewals, and managing the end-to-end renewal process and Salesforce opportunities. The role requires at least 3 years of renewal and account-management experience, proficient English, French or German preferred, excellent phone presence and interpersonal skills, and experience negotiating SaaS contracts and pricing. It is a hybrid role with required in-office presence part of the week in Krakow; Zendesk emphasizes collaboration, learning, and inclusion, with a stated commitment to diversity and equal opportunity. The annual base salary ranges from zł114,000 to zł170,000, with potential bonuses and benefits, and Zendesk provides information about accommodations for applicants with disabilities and the EEO policy.

Zendesk is seeking a Corporate Account Executive to grow its B2B SaaS customer base, drive revenue, and deepen relationships by acquiring new clients and expanding current accounts. Responsibilities include prospecting, cross-selling, managing a robust sales pipeline in Salesforce, delivering forecasts, and collaborating with internal teams to optimize sales strategies. Qualifications combine a BA/BS or equivalent with at least 2 years in B2B SaaS sales or solution engineering, a proven track record of meeting targets, and strong negotiation, prospecting, and relationship-building skills, plus familiarity with Salesforce, Outreach, and Clari. The role is hybrid, requiring some in-office presence with flexible remote work, with the specific in-office schedule determined by the hiring manager. Zendesk emphasizes diversity and inclusion, may use AI or automated screening in hiring, and provides accommodations for applicants with disabilities.

The Senior Account Executive - German speaking role at Zendesk sits in its fast-growing EMEA sales team, targeting mid-market and Fortune 500 customers with a consultative SaaS approach and managing both inbound and outbound opportunities to drive revenue. Day-to-day responsibilities include quickly understanding the Zendesk platform and customer needs, representing the voice of small business customers, handling high volumes of inquiries, owning a territory, collaborating with marketing, and delivering impactful product demos within weeks of joining. Candidates must be fluent in German and English, have at least 2 years of SaaS sales experience (preferably in multi-tenant environments), possess strong interpersonal and presentation skills, handle many opportunities at once, and thrive in a startup culture with an entrepreneurial mindset. Zendesk offers hybrid or remote work options, a two-week sales bootcamp, ongoing coaching and career planning, professional development funding, a dynamic team environment, and comprehensive benefits. The company commits to fairness and inclusion, may use AI in screening per policy, is an AA/EEO/Veterans/Disabled employer, and provides accommodations for applicants with disabilities, with a designated email for accommodation requests.

Zendesk's Quote to Revenue team oversees end-to-end processes from sales quoting through subscription billing and revenue recognition to support SaaS and AI-driven offerings. Zendesk is seeking a highly experienced Staff Software Engineer to lead architecture and delivery for Zuora Billing, Mediation, and RevPro, collaborating with stakeholders to implement advanced billing capabilities such as Orders Actions, Order to Revenue, Metering, Native Ramps, and Advanced Consumption Billing. Key responsibilities include requirements gathering, designing scalable billing and revenue-recognition solutions, driving cross-functional execution, ensuring compliance with ASC 606/IFRS 15, and guiding testing, rollout, and adoption of new features. The role requires 8+ years in SaaS billing/revenue operations, deep Zuora expertise (Billing, Mediation, RevPro), experience with complex transformations, knowledge of subscription lifecycles and integrations with systems like Salesforce, Netsuite, and Avalara, along with strong communication and Agile skills; a related bachelor’s degree is required, with advanced degrees a plus. The position offers a US base salary of $164,000–$246,000 plus potential bonuses and benefits, with Zendesk emphasizing hybrid work, diversity and inclusion, and accommodations, and noting that AI screening may be used in the hiring process.

The role is a program-management position on Zendesk’s AWS technology alliances team to manage APN funding and AWS Marketplace programs, reporting to the Sr. Director for the AWS Technology Alliance. You’ll collaborate with stakeholders across Marketing, Sales, Professional Services, Legal, Product, and Zendesk Contact Center Specialists to build and operationalize scalable processes for funding incentives and AWS resources, and help scale Zendesk’s use of AWS Marketplace for its Contact Center. Key duties include analyzing workflows, identifying bottlenecks, and creating scalable processes to operationalize AWS programs (POC and MAP) for Contact Center opportunities, owning APN funding submission tracking, monitoring KPIs, supporting AWS Marketplace private offer processes, implementing best practices, and leading integration of new AWS initiatives. Basic qualifications include 5–7 years of program management experience with process improvement and automation, experience with APN funding programs and the AWS Partner Funding Portal, experience in a global technology company, and the ability to manage competing priorities while maintaining confidentiality and strong organizational skills. The role requires working from Mexico City or Estado de Mexico with a hybrid schedule, and Zendesk emphasizes diversity and inclusion while noting AI screening and accommodations for applicants with disabilities.

Zendesk is seeking a technical Business Systems Analyst to mature its Identity and Access Management program, partnering with IAM engineers to build a scalable foundation and implement security best practices using ABAC and RBAC in Okta to move toward an automated, least-privilege environment. Core responsibilities include IAM strategy and best practices (RBAC/ABAC): designing an access model with Birthright bundles that map business roles to technical entitlements, analyzing workforce attributes to automate provisioning, and translating complex business requirements into clear Okta policy specifications. Okta environment and group management focus on directory hygiene, promoting dynamic, rule-based groups over static assignments, and implementing naming conventions to ensure long-term maintainability and audit readiness. Operational analysis and partnership involve SaaS application integration (SAML/OIDC), optimizing joiner/mover/leaver processes to reduce bottlenecks and security gaps, and producing documentation, process flows, and data mappings while assisting in troubleshooting. The role requires IAM/BSA experience, Okta expertise, a solid understanding of RBAC versus ABAC, strong communication and analytical skills, and is located in Mexico City or Estado de Mexico with a hybrid schedule as determined by the manager.

Zendesk is seeking a Senior Analyst for Enterprise Architecture to govern the application landscape, guide the design of integrated solutions, and enable strategic growth through application rationalization and consolidation. As an individual contributor, you will partner with business, engineering, and IT teams to understand current setups, establish standards, evaluate technologies, and lead cross‑team initiatives, including the Enterprise Architecture Review Board. You will analyze enterprise‑wide technology solutions, create capability models and current/future state diagrams, develop solution best practices, and build dashboards to track applications, ownership, and expenditures. Required qualifications include a Bachelor's or Master's degree in a relevant field, 4+ years of IT architecture or technology deployment experience (with 2+ years in EA tools and frameworks), and familiarity with Enterprise Architecture concepts and methods; preferred skills include communicating complex ideas to technical and non‑technical audiences, building EA artifacts, and working with executives. The role is based in Mexico City or the State of Mexico with a hybrid work arrangement, and Zendesk is an equal opportunity employer that may use AI screening and will provide accommodations as needed.

Zendesk is hiring a Problem Manager – ITSM in India (Pune) on a hybrid basis to build a proactive, data-driven IT operations culture by solving root causes and preventing incidents. The role covers end-to-end problem management across internal IT services, including RCA for recurring incidents, post-incident reviews, and collaboration with Observability, Monitoring, and Change Management to implement permanent fixes and measurable improvements. Responsibilities include owning the problem management process across multiple platforms, developing KPIs/dashboards for metrics like MTBI and recurrence rate, and advising service owners on preventive operational improvements. Requirements include 5+ years in ITSM/Service Operations, strong ITIL knowledge, RCA methodologies, familiarity with ITSM tools/CMDB, exposure to observability/incident management, basic SQL, and solid stakeholder collaboration, with SaaS/cloud experience (AWS/GCP) and APIs considered a plus; nice-to-have items include ITIL 4 certification, automation/scripting, and Agile/DevOps/SRE experience. The working model is hybrid with IST core hours and an on-call rotation; note that Zendesk states they can only hire candidates located in Karnataka or Maharashtra, and the company emphasizes diversity, inclusion, AI screening, and accommodations if needed.

The Observability & Monitoring Engineer at Zendesk (India) will design and operate the telemetry backbone for internal platforms and business-critical apps, covering metrics, logs, traces, synthetics, RUM, and event correlation to improve reliability and reduce toil. You will design the observability stack with standards (OpenTelemetry), instrument golden signals and SLOs, build dashboards and dependency maps, and implement alerting as code to minimize noise and enable rapid triage. You will partner with Incident/Problem/Change, integrate observability with CI/CD, CMDB/service catalog, and collaboration channels, champion a reliability culture, and lead telemetry hygiene, cost optimization, and performance tuning. Requirements include 4–8 years in Observability/SRE roles, hands-on experience with telemetry tools, tracing/metrics, Python, AWS, ITSM fluency, and SQL/log query capabilities, plus strong communication and calm under outages; nice-to-haves include service maps/dependency modeling, CMDB integration, and relevant certifications. The role is hybrid in India with on-site presence required at a local office (Karnataka or Maharashtra) part of the week and a follow-the-sun on-call rotation; Zendesk emphasizes equal opportunity, diversity and inclusion, AI screening, and offers accommodations.

Zendesk is seeking a Senior ML Engineer to level up its retrieval-augmented generation platform that serves over 125,000 brands and billions of customer interactions across multiple channels. The role involves delivering AI-powered capabilities using LLMs, collaborating with Product Management and ML scientists, mentoring teammates, ensuring high stability of deployed services, contributing to technical design, and writing clean, maintainable code. Basic qualifications include 4+ years of Python-based ML system development, strong server-side architecture skills, cloud deployment experience (AWS, GCP, or Azure), and a collaborative, self-managed work style with excellent communication. Preferred qualifications include experience with LLMs at scale and RAG systems, AWS deployment, data-driven decision making, and the tech stack features Python and Ruby, AWS, and services like RDS MySQL, Redis, S3, ElasticSearch, Kafka, Kubernetes, and Docker. Zendesk also highlights a flexible, inclusive culture with growth opportunities, professional development funds, remote-friendly options, and a note that AI screening may be used in hiring, alongside a commitment to diversity and candidate privacy.

Zendesk is hiring a Revenue Operations-focused professional to optimize quote-to-cash processes, primarily CPQ and Zuora with an emphasis on usage-based pricing, by collaborating across RevOps, IT, Growth & Monetization, Sales, and Product and leveraging data and AI for decision-making. The role is responsible for end-to-end project ownership, change management for pricing and system updates, designing training (including AI/automation), developing KPIs, documenting workflows for quoting/billing/provisioning, and supporting product launches and continuous improvement efforts. Qualifications include a bachelor’s degree in a related field, 3+ years in finance support or operations/training, proficiency in G-Suite and Zoom with familiarity in Salesforce/Zuora, strong written and verbal communication, analytical skills, a proactive self-starter mindset, and experience working with remote/global teams. Compensation in Poland ranges from zł109,000 to zł163,000 base, with potential bonuses or incentives, and the role is hybrid with required in-office time determined by the hiring manager. Zendesk emphasizes an inclusive, hybrid work culture, notes that AI may be used to screen applications, and commits to equal opportunity employment and accommodations for applicants with disabilities.

Zendesk is seeking an Employee Service Sales Specialist to grow its Employee Service base by building relationships with decision-makers and expanding existing partnerships, in line with Zendesk’s mission to enhance human connections through service. The role involves positioning Employee Service use cases, managing the end-to-end sales cycle with the sales team, delivering ROI analyses, providing subject-matter expertise, ensuring quota attainment, and feeding customer feedback to product development. Qualifications include a BA/BS or equivalent, at least 10 years in HR/IT service and operations, at least 3 years in Employee Service sales, a proven quota-achieving track record, and the ability to navigate complex, multi-month sales cycles. The position requires an entrepreneurial, collaborative mindset, the ability to understand broad HR/IT needs, strong communication skills, travel ability, and a hybrid work arrangement with in-office time determined by the manager. Zendesk emphasizes diversity and inclusion, notes that AI may be used in screening, and provides accommodations for applicants with disabilities as part of its AA/EEO/Veterans/Disabled employer policy.

The Renewals Specialist at Zendesk supports the Renewals team to ensure smooth, timely, customer-centric SaaS renewals, focusing on satisfaction and retention through administrative work and cross-functional coordination. Key responsibilities include tracking renewal dates in CRM, sending renewal notifications, generating quotes and contract documents, coordinating with Sales, Customer Success, and Legal, reporting renewal pipeline and risks, handling customer inquiries via the ticketing system, and assisting with check-ins and feedback collection. Core competencies include foundational product knowledge, relationship management, communication and conflict resolution, basic analytical skills, and negotiation, with a focus on learning and growth. Qualifications require a bachelor’s degree or relevant internship/entry-level experience, strong attention to detail and organization, familiarity with Salesforce or similar CRM as a plus, and a customer-first mindset with excellent written and verbal communication. The role is based in Mexico (CDMX or Estado de Mexico) with a hybrid schedule requiring in-office presence part of the week, and Zendesk emphasizes a diverse, inclusive, flexible workplace and accommodations as needed.

The Agentic Tribe is revolutionizing chatbot and voice assistance with Gen3, a goal-oriented, multi-agent AI system that reasons, plans, and adapts to user needs in real time to handle complex tasks and off-script inquiries. The role is AI Agent Engineer aimed at designing, developing, and deploying autonomous agents that leverage LLMs to streamline operations and build cognitive architectures for AI-powered applications, with the ability to communicate complex technical concepts to both technical and non-technical stakeholders. Responsibilities include designing robust, scalable agents with Python and frameworks like LangChain and LlamaIndex; integrating with enterprise systems and APIs; evaluating foundation models; leading the full deployment lifecycle with cross-functional teams; troubleshooting and optimizing production systems; establishing evaluation platforms and documenting processes. Core competencies cover LLM-oriented system design, tool integration, retrieval-augmented generation (RAG), evaluation and observability, safety and reliability, performance optimization, planning and reasoning, and programming with Python/FastAPI and cloud deployment, with bonus points for advanced degrees, ML fundamentals, productionizing research, and fine-tuning techniques. The interview process comprises an initial talent-call, a hiring-team interview, a take-home technical challenge, a technical interview with developers, and a final interview with leadership, and Zendesk as the employer offers hybrid work arrangements, a strong emphasis on diversity and inclusion, candidate privacy provisions, and accommodations for disabilities, including AI-assisted screening where applicable.

Zendesk is seeking a dedicated Account Executive in Belgium (Dutch and/or French speaking) to grow its Commercial account base, close deals of varying sizes, and deepen customer relationships by aligning Zendesk solutions with clients’ goals. You’ll drive revenue through new customer acquisition, account expansion, cross-selling, and maintaining a robust pipeline and accurate forecast to exceed quarterly and annual targets, while leveraging data, intents, and adoption history to improve conversion and retention. The role requires managing complex sales cycles, securing executive sponsorship, and collaborating with internal teams to optimize sales strategies and deliver value-based business cases to VP and C-level decision-makers. Qualifications include a BA/BS or equivalent, 3+ years in B2B SaaS sales in Belgium, fluency in Dutch and/or French, experience with renewals and multi-month value-centric processes, and familiarity with Salesforce, Outreach, and Clari, plus willingness to travel. Zendesk promotes hybrid work, diversity and inclusion, and equal opportunity, and notes AI may be used to screen applicants; it also offers accommodations for applicants with disabilities upon request.

The Zendesk Consultant role in the CX Accelerator Team requires deep Zendesk product expertise, hands-on configuration skills, and a willingness to travel for 4–6 week client engagements in a fast-paced, agile environment. The consultant will help revolutionize customer experiences by guiding discovery, offering best-practice Zendesk guidance, and delivering tailored implementations, including integration with clients' existing systems. Primary responsibilities span client engagement, requirements discovery, hands-on design/configuration, end-to-end project management from initiation to delivery, training and enablement, and continuous improvement driven by client feedback and Zendesk innovations, with travel to client sites as needed. Key requirements include extensive hands-on Zendesk configuration experience with SME knowledge of WEM and/or AI, a solid understanding of customer support operations and CRM systems, and a proven track record in roles like Zendesk Consultant, Professional Services Consultant, or tech-savvy CSM, preferably in an agile environment, plus excellent communication and problem-solving skills. The role is hybrid and based in Mexico City or Estado de México, requiring partial in-office presence, with Zendesk emphasizing collaboration, growth opportunities, and a commitment to diversity and inclusion, along with AI screening and accommodations as needed.

Zendesk is hiring for a senior frontend/backend role to design, build, and maintain features for the Admin Center and AI-powered Copilot, using JavaScript/TypeScript/React on the frontend and Java or similar on the backend, with AI/LLM-based features integrated and collaboration across Product, Design, and AI Engineering. The role involves owning components end-to-end, ensuring reliability and performance, and delivering scalable, user-centric solutions. Must-have skills include 6–8 years of full-stack or frontend-focused experience, strong JS/TS/React, backend experience in Java, hands-on AI/ML/LLM feature work in production, and excellent problem-solving and autonomous collaboration. Nice-to-have items include cloud platform experience (Azure/AWS/GCP), familiarity with prompt engineering or vector databases and AI agent orchestration, and awareness of accessibility, performance, and security in enterprise apps, plus experience with internal/extensibility platforms. Location is restricted to Karnataka or Maharashtra, India, with a hybrid in-office/remote schedule and specifics decided by the hiring manager, and Zendesk highlights diversity and inclusion along with potential AI screening and accommodations for applicants.

The role is a partnerships-focused sales position at Zendesk that collaborates with Enterprise and Commercial sales to drive new bookings, expansion bookings, and customer acquisitions through partner ecosystems while increasing opportunity velocity. Responsibilities include evangelizing SI partner and technology alliances to Zendesk sales, creating a regional go-to-market strategy, funding partner-led campaigns with regional marketing, and serving as the day-to-day liaison to drive incremental revenue with existing partners. The ideal candidate has 10+ years in partner channel development, sales, or alliance management, experience with regional resellers and tech companies, strong executive presence and communication skills, a solid understanding of Zendesk’s value proposition, tech-savviness, and a proven quota-bearing track record. The role offers full flexibility, with options to work remotely or from the Melbourne office, plus access to Zendesk workspaces and occasional in-person gatherings. Zendesk also emphasizes an inclusive culture, potential AI screening in applications, and accommodations for applicants with disabilities, reaffirming its commitment to equal opportunity and diversity.

Zendesk is hiring an Engineering Manager for the Voice Agent Team to lead Gen3, a goal-driven, multi-agent conversational AI platform that delivers real-time, voice-first interactions with low latency. You will manage about 6-8 engineers across frontend and backend, guiding the development of core technologies (speech-to-text, text-to-speech, real-time voice models) and a scalable framework to deploy multiple voice agents for clients. Key responsibilities include leading a cross-functional team, fostering continuous improvement and collaboration, coaching and mentoring engineers, enabling best practices, and ensuring delivery and product quality in partnership with Product Managers and stakeholders. Requirements include proven experience building and scaling voice-based products, a strong technical background in complex architectures, a track record of motivating teams and managing change, and a collaborative, iterative approach that emphasizes quality. The role follows Zendesk’s hybrid work model with some in-office days, and the company highlights commitment to diversity and inclusion, equal opportunity employment, and potential AI screening of applicants.

Zendesk is seeking a Sales Development Representative for the EMEA region to drive new business, manage a high volume of inbound leads, qualify high-value opportunities for Account Executives, and help grow the regional sales pipeline as part of a fast-growing customer support platform. The role requires you to be a key team member, upsell and cross-sell before passing opportunities to AEs, and contribute creatively to a collaborative, energetic “Zen” environment while striving to overachieve on targets. Requirements include fluency in Swedish or Danish and English, a passion for consultative sales, strong written and verbal communication, and either SaaS/business experience or a Bachelor’s/Master’s degree, with a self-starter, can-do attitude and customer-centric mindset. The position offers a hybrid work model with a Lisbon office component and remote work, serving a multicultural Europe, Middle East, and Africa team, and emphasizes building a great team environment. Zendesk highlights its inclusive culture, equal opportunity employment, AI screening as part of the process, and availability of accommodations to support applicants with disabilities.

Zendesk is hiring a forward-thinking Hunter Commercial Account Executive to drive SaaS growth by leveraging AI-driven insights and winning new commercial accounts. You’ll own the full sales cycle—from prospecting to negotiation—using AI, data, and digital tools to identify high-potential opportunities, build executive relationships, and deliver ROI that accelerates decisions while collaborating with technical teams. Requirements include a BA/BS or equivalent, 3+ years of B2B SaaS sales with a proven ability to close complex enterprise deals and manage multiple stakeholders, plus strong communication, negotiation, and proficiency with AI/digital tools. The “Who you are” section highlights being a net-new logo hunter, AI/tech trailblazer, executive communicator, strategic closer, relentless learner, and collaborative influencer. The role offers a US annualized OTE of $168,000-$252,000 (50/50 base/commission), a hybrid work arrangement with some in-office days, Zendesk’s commitment to diversity and inclusion and equal opportunity, and accommodations for applicants as needed, with AI potentially used in screening.

Zendesk’s mission is to make customer experiences better, and its AI/ML Platform team builds GenAI infrastructure used by billions of interactions across 125,000+ brands. The Senior Machine Learning Engineer will develop secure, scalable, and developer-friendly platforms that empower Zendesk AI teams to deliver faster, smarter, and safer experiences, working with staff engineers, tech leads, product managers, and other ML teams. Daily duties include building GenAI infrastructure (LLM proxies, benchmarking/evaluation tooling, and orchestration), contributing to the design of Zendesk’s LLM Proxy for safe, observable, and cost-optimized access to multiple foundation models, enabling agentic workflows and deep product integrations, and driving observability, security, reliability, and cost attribution. Requirements include 5+ years deploying ML systems at scale, experience with model registries, feature stores, and inference systems, strong knowledge of LLM ecosystems and GenAI infrastructure, proficiency in languages like Python/Java/Scala/Go/Ruby, and experience with cloud platforms, Kubernetes, Docker, and distributed systems, plus solid CI/CD, testing, and production deployment experience. Bonus points go to experience with agentic workflows or automation using LLMs and building dev tools, and the tech stack features Python, AWS, OpenAI/Anthropic/Google/Llama, Kubernetes, Docker, and Kafka; the role is hybrid with partial onsite requirements, and Zendesk emphasizes diversity, inclusion, and accommodations.

Zendesk is seeking a Senior Program Manager, Product Development - AI to define and execute a roadmap for an integrated, scalable Customer and Employee Service platform, collaborating with Product Management, Engineering, and multiple AI teams. The role involves leading company-wide programs with cross-functional stakeholders across geographies, maintaining momentum for new products and releases. Responsibilities include guiding quarterly planning, aligning dependencies, identifying and mitigating risks, owning regular status reporting, and facilitating meetings and ceremonies while building strong cross-team partnerships. Ideal candidates have experience delivering large-scale software programs, solid AI knowledge, familiarity with agile tools (Jira, Confluence, Trello, Kanban), risk analysis, and the ability to manage several global programs simultaneously. The Poland annualized base salary range is zł211,000 to zł317,000, with potential bonuses/benefits and a hybrid work arrangement, and Zendesk emphasizes diversity, equal opportunity employment, and accommodations for applicants.

The Account Executive (AE) at Zendesk is responsible for driving revenue growth within an assigned territory by shaping and leading the customer’s end-to-end decision-making process, focusing on influencing executive-level decisions and delivering predictable, repeatable results rather than merely building relationships. Key responsibilities include achieving quarterly and annual revenue targets, building and maintaining a high-quality pipeline with identified decision-makers, maintaining accurate Best Case/Commit forecasts, and proactively qualifying opportunities to focus on winnable deals. The role also covers deal strategy and decision enablement—identifying economic buyers, mapping the customer’s decision-making process, articulating ROI, creating executive-ready materials and quantified business cases, and leading pricing, contract, and early security/procurement considerations, plus collaborating with internal teams. Success metrics include quota attainment, forecast accuracy, win rate, average deal size, sales cycle duration, and overall pipeline health; required qualifications include B2B software/SaaS sales experience closing mid-to-large multi-stakeholder deals, executive-level selling, and strong pipeline management, with business English as a plus, and core competencies such as data-driven decision making, resilience, accountability, and the ability to challenge customers constructively. Zendesk emphasizes a hybrid work model, ICONIC cultural values, AI-assisted screening, and a commitment to diversity, equity, and inclusion with accommodations as needed.

The Agentic Tribe and Zendesk describe Gen3 as a cutting-edge, goal-oriented AI Agent system that can reason, plan, and adapt in real time to deliver personalized, off-script conversations beyond traditional chatbots. They are hiring a Staff Machine Learning Scientist for the AI Agent product at Zendesk to own a designated product area and translate advanced ML research into real-world impact, shaping the product roadmap. Responsibilities include designing and testing novel AI solutions for business problems, owning end-to-end research projects, providing peer review, staying current with NLP/ML literature, collaborating with AI engineers, implementing concepts into production, and aligning with product managers to discover the roadmap. Qualifications include a degree in a relevant field, proven ML/NLP research, experience with deep learning NLP architectures, ability to translate research into proof-of-concept models, a practical research approach, with bonuses for experience with LLMs, prompt engineering, AI agent context management, and familiarity with conversational AI/voice technologies. The role sits within Zendesk, which emphasizes diversity and equal opportunity, offers a hybrid work model, and provides details on the interview process, privacy, and accommodations, including the possibility that AI may be used for screening.