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The AI Sales Specialist is a quota-bearing role that partners with Zendesk's Core Account Executive team to drive growth and adoption of the AI product suite through prospecting, demos, and closing, including approved AI proofs of concept. Responsibilities include owning sales quotas for a defined Zendesk territory, collaborating with the core sales team to plan revenue growth from existing accounts and new business, and working with Success teams to identify expansion and cross-sell opportunities. The role also requires acting as an AI subject matter expert and leading enablement efforts in the territory, ensuring product updates, sales plays, and market insights are communicated to AEs to support prospecting and qualification. Requirements include proven experience in a quota-carrying sales role (preferably in Conversational AI or CX), native Spanish, a results-oriented track record, excellent communication skills, willingness to travel, and preferably experience in an overlay AE or co-sell model. Zendesk emphasizes a hybrid work model, commitment to diversity and inclusion, warns that AI or automated decision systems may be used in screening applications, and remains an equal opportunity employer offering accommodations for disabilities.

Zendesk seeks a Staff Cloud Developer with strong backend and frontend skills to build scalable AWS cloud applications, focusing on data engineering, API integrations, and identity workflows using serverless technologies, with hands-on Python, JavaScript/Node.js, React, and data pipelines for ingestion, normalization, and enrichment. Responsibilities include developing, testing, and deploying Python-based AWS Lambda functions for serverless data engineering and authentication, building RESTful and GraphQL APIs with API Gateway, and customizing Cognito user pools via Lambda triggers for authentication workflows, MFA, and token management, plus creating responsive React frontends for onboarding and data presentation. Additional duties involve implementing scalable data pipelines via APIs, webhooks, and event streams; collaborating on Infrastructure as Code with Terraform and CloudFormation; participating in CI/CD to automate deployments, ensuring secure code with encryption and audit logging; integrating Amazon Connect for customer engagement; and contributing to Agile processes. Required qualifications include 8+ years of development experience with at least 3 years in AWS serverless and data engineering, strong Python backend and JavaScript (Node.js, React) skills, hands-on experience with AWS services (API Gateway, Lambda, Cognito, DynamoDB, RDS, SQS, EventBridge, S3), Cognito flow customization via Lambda triggers, and IaC with Terraform/CloudFormation and CI/CD. Preferred qualifications cover experience with Amazon Connect, containerization (Docker) and orchestration (ECS/EKS), AWS Developer Associate or similar certification, Agile/DevOps experience, and AI/ML tool familiarity; location constraints specify Zendesk can hire only candidates physically located in Karnataka or Maharashtra (India), with a hybrid work model and assurances about AI screening and accommodations.

The Services Consultant leads end-to-end technical delivery for customers, owning the implementation from requirements gathering to go-live and ensuring solutions are technically sound and aligned with customer goals. They act as a Zendesk for Contact Center subject matter expert, providing recommendations, handling high-profile customers, and leading design and configuration workshops that translate business objectives into detailed Technical Design Documents while configuring AWS resources in customer accounts (including Amazon Connect, CloudFormation, Lex, DynamoDB, Kinesis, IAM, S3, and more). They collaborate with cross-functional teams (Solution Architects, Engagement Managers, Technical Architects) to support development, testing, and go-live, and conduct technical training, handovers, and knowledge transfer for customers. Qualifications include 3+ years of customer-facing experience (preferably technical support or consulting), mandatory Amazon Connect experience, 3+ years building and deploying complex cloud-based solutions, automation experience, and strong hands-on coding skills with AWS Lambda and Python. Zendesk emphasizes a hybrid, inclusive culture, with a US base salary range of $137,000–$205,000 (potential bonuses) and commitments to equal opportunity and accommodations, noting that AI screening may be used in the hiring process.

Zendesk is offering a nine-week, full-time summer internship in Global Revenue Operations to support internal process improvements and AI-driven monetization initiatives, with an early June start, about 40 hours per week, and 2-3 days on-site at the Madison, WI office, plus a dedicated mentor. The role is hybrid, combining remote work with in-person collaboration to foster hands-on project experience and build professional relationships while leveraging data-driven insights to optimize pricing and operational efficiency. Responsibilities include supporting RevOps process improvements and automation (including AI optimizations), assisting with legacy customer integrations from mergers and acquisitions, performing UAT for commerce-to-cash systems, documenting workflows, conducting data extractions, creating enablement materials, and learning core systems like Stripe, Zuora, Salesforce, CPQ, and Zendesk Support. Requirements are active enrollment in a related degree program, strong G-Suite and Zoom skills, preferred familiarity with CRM tools, US work authorization, and a Madison-area residence preferred; compensation ranges from $26.44 to $39.90 per hour and may include bonuses or benefits. Zendesk emphasizes diversity, equity, and inclusion, is an equal opportunity employer, and provides accommodations for disabilities; AI may be used in screening applications, and applicants can request accommodations as needed.

The Finance & Strategy team at Zendesk is offering a ten-week Financial Analysis & Strategy Analyst Intern role (June 7–August 6, 2027) to support C-level decisions through forecasting, modeling, and strategic partnership. Interns will analyze financial results, build models, manage organizational budgets with executives, drive process automation, and contribute to monthly/quarterly P&L reporting and cross-functional alignment. Minimum requirements include pursuing a bachelor’s degree with planned Spring 2028 graduation, experience with financial modeling and data, strong Excel/GSuite skills, and familiarity with ChatGPT/LLM tools, plus an AI-first, team-oriented mindset. Compensation ranges from $31.25 to $61.00 per hour and may include bonuses or benefits, with a hybrid work arrangement requiring some in-office presence and a schedule set by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion; applicants should note AI screening may be used and accommodations are available for applicants with disabilities.

Zendesk is seeking a ten-week Financial Analysis & Strategy Intern (June 7–August 6, 2027) to help forecast, model, and provide strategic financial insights that support scaling to a multi‑billion‑dollar business. The role involves analyzing financial results, building models, managing budgets, driving process automation, and contributing to monthly/quarterly P&L reporting with cross‑functional alignment. Candidates should be pursuing a bachelor’s degree with expected Spring 2028 graduation, have experience with modeling and data, strong Excel/GSuite skills, and familiarity with ChatGPT/LLMs, plus an AI‑first, problem‑solving mindset. The US hourly base pay is $31.25–$61.00, with potential bonuses/benefits depending on location and qualifications. Zendesk offers a hybrid work model, is an equal opportunity employer prioritizing diversity and inclusion, may use AI screening, and provides accommodations for applicants with disabilities.

Zendesk in Krakow is hiring a Senior Software Engineer for the Employee Services (ES) org to deliver core frontend functionality (React) with some Ruby backend tasks, in a collaborative, problem-solving environment. You'll contribute across the full software lifecycle—design, implementation, testing, deployment, and operations—taking ownership of features and bug fixes and engaging in prototyping, code reviews, rapid deployments, and root-cause analysis with automated testing. Qualifications include a strong track record in JavaScript/React frontend development, good communication, accountability, cross-stack flexibility, a growth mindset, and familiarity with GenAI tools and modern software engineering practices. The role is hybrid, based in the Krakow office (2 days per week in person) with a salary range of zł257,000 to zł385,000 per year and potential bonuses, contingent on experience. Zendesk emphasizes equal opportunity, diversity and inclusion, may use AI screening in accordance with policy, and offers accommodations for applicants with disabilities; the company supports a hybrid, in-person collaboration culture.

Zendesk is seeking an Account Executive based in Milano, Italy, with a proven B2B sales track record and a preference for AI-sales experience, to build relationships and expand Zendesk's offerings for new and existing customers. The role focuses on driving top-line revenue growth in Italy by acquiring new customers, penetrating top-tier accounts, cross-selling additional products, and fostering long-term strategic partnerships through data-driven prospecting and retention strategies. Key duties include creating quarterly territory plans, maintaining a robust pipeline and accurate forecast, leading complex, value-centric sales cycles (including PoCs and multi-month deals), and securing C-level sponsorship while collaborating with internal teams. Requirements include a BA/BS or equivalent, 4+ years in cloud/software B2B/AI sales or solution engineering with a proven quota attainment, experience selling to C-levels, excellent presentation/negotiation skills, familiarity with Salesforce, Outreach, Clari, Seismic, Looker, willingness to travel, and fluency in Italian and English. Zendesk highlights its mission and hybrid work model, supports diversity, equity, and inclusion, and notes that AI or automated decision systems may screen applicants; it is an AA/EEO/Veterans/Disabled employer offering reasonable accommodations via peopleandplaces@zendesk.com.

The role is a regional leader for Zendesk’s Expert Services Consulting (based in Austin or Madison) reporting to Bethany Neubauer, with a mandate to deliver predictable, high-quality outcomes and accelerate customer value using data- and AI-enabled delivery. You will hire, coach, and scale the regional consulting team, own delivery performance across your portfolio—from staffing and design to customer satisfaction— and monitor KPIs, utilization, capacity, and risk with remediation to protect retention and expansion. You’ll partner cross-functionally to drive customer adoption, expansion, and retention, and you’ll innovate scalable delivery motions while guiding the team through evolving priorities and organizational shifts. Basic qualifications include 7+ years in Professional Services/Enterprise SaaS, 2+ years of people management, experience delivering multiple engagements with responsibility for utilization and quality, and a Bachelor’s degree; preferred qualifications include Zendesk certification, experience with AI-enabled tools, ability to distill AI concepts, and advanced degrees or certifications in PM or AI strategy. Compensation for US roles ranges from $160,000 to $240,000 OTE with a base/commission split of 91/9, potential bonuses, and Zendesk’s commitment to hybrid work, equal opportunity, and accommodations, with AI screening as part of the process.

The Senior Staff Data Engineer in Zendesk’s Enterprise Data & Analytics team will architect and build an AI-ready semantic data platform, including foundational data models, a governed semantic layer, and conversational analytics to enable analytics, applications, and AI agents from a single trusted business understanding. The role blends data engineering, data architecture, software engineering, and AI, partnering with architects, data engineers, data scientists, analysts, and AI teams to create reusable, reliable, observable, secure, and governable platform capabilities that are practical to adopt and implemented hands-on from prototyping to production. Responsibilities include defining the enterprise semantic architecture for metrics, dimensions, entities, relationships, grain and time semantics; establishing semantic contracts; evaluating long-term platform architectures (Snowflake Semantic Views, dbt Semantic Layer/MetricFlow, Cube, etc.); designing metadata-driven capabilities for discovery, deterministic metric computation, query generation, access governance, versioning, and extensibility; shaping how conversational analytics consume semantics, establishing golden datasets and evaluation practices, and leading multi-team initiatives while mentoring and treating the platform as an internal product. Basic qualifications require 10+ years in data engineering/architecture and at least 3+ years hands-on semantic layer work, experience designing large-scale systems used by multiple teams, deep expertise with Snowflake/Databricks, dbt, and cloud ELT pipelines, strong software engineering with SQL and languages like Python/Java/Go/Scala, and excellent communication; preferred experience includes Snowflake Semantic Views, dbt MetricFlow, Cube, LookML, text-to-SQL, and vendor evaluations. The data stack includes ELT tools (MySQL CDC, Kafka, Snowflake, Fivetran, dbt Core/Cloud, Astronomer, Alation, Montecarlo), BI tools (Tableau, Looker), and infrastructure (AWS, Kubernetes, Terraform); the US base salary is $200k-$300k with potential bonuses, and Zendesk emphasizes hybrid work, diversity and inclusion, AI screening, and accommodations.

Zendesk is hiring a Senior SEO Specialist for International Markets to drive organic search across core and select markets (Germany as a core market, plus the UK, ANZ, and Tier 2 markets such as India and Singapore) through content and technical SEO and AI-powered discovery. You will develop market-specific SEO and AEO strategies, surface content opportunities, lead German-language SEO work, plan experiments, and scale successful approaches across markets. You’ll maintain technical SEO health, conduct audits, coordinate with Web and Engineering for implementation, and build AI-powered automations and agentic workflows to scale research, localization, and QA. Requirements include 5+ years of hands-on SEO experience (preferably in SaaS/enterprise), professional fluency in German and English, proven experience in content and technical SEO, AEO and AI-powered discovery, multi-market management, and proficiency with GA4, Google Search Console, Snowflake, and automation tools. Zendesk emphasizes a hybrid work model, commitment to fairness and inclusion, and equal opportunity employment; they may use AI screening in compliance with laws, and accommodations are available for applicants with disabilities.

Zendesk is hiring a Commercial Account Executive for the UKI region to grow the commercial account base and manage the full sales cycle, with a focus on introducing innovative AI-powered solutions, including Generative AI. Key duties include driving top-line revenue through new customer acquisition and account expansion, owning the entire sales process, nurturing executive relationships, and cross-selling to maximize account profitability. The role requires 4+ years of B2B SaaS or solution engineering experience, success in the UK/Ireland market, the ability to navigate complex multi-month sales cycles, and a capability to engage C-level and VP stakeholders with knowledge of AI/ML and Generative AI applications. Zendesk emphasizes a hybrid work model, equal opportunity employment, and a commitment to diversity, equity, and inclusion, with AI-driven screening allowed under company policy. Preferred tools include Salesforce, Clari, Groove, and Gong, and the role may require travel to meet targets and strengthen partnerships.

Zendesk is seeking a Senior Sales Engineer who operates at the intersection of enterprise software strategy and advanced AI automation, focusing on architecting agentic AI‑driven workflows rather than a traditional presales role. The role includes owning the technical strategy for global customer engagements and advising C‑suite and engineering leadership, while designing, building, and operationalizing AI workflows, leading architecture discovery, and developing scalable accelerators and API components. You will own the technical sales lifecycle from qualification to execution, architect secure, scalable topologies using Zendesk APIs and major cloud platforms, and collaborate with Product Management and Engineering to feed field insights into the roadmap. Required qualifications include a bachelor’s in a quantitative field, 5+ years in technical presales or solution architecture in enterprise SaaS, strong fluency with modern web technologies and APIs, AI/ML expertise (LLMs, prompt engineering, RAG, autonomous agents), and domain knowledge in enterprise infrastructure or CCaaS/ITSM, with 30–50% travel; preferred include experience creating reusable guides and executive‑level storytelling. The role offers US OTE from $226,000 to $338,000 (80/20 base/commission), a hybrid work model with some in‑office time, and Zendesk’s commitment to equal opportunity and accommodations, including AI screening where applicable.

As a Staff Data Scientist at Zendesk, you will join the AI Security team to envision and develop machine learning and AI approaches that help detect anomalous activity and AI security risks, collaborating with Security Engineers, Software Engineers, ML researchers, and product teams to share actionable insights and models that keep Zendesk's customers safe and prevent product abuse. Your key responsibilities include running and developing the AI Security evaluation platform, analyzing large volumes of behavioral and user interaction data to identify abuse patterns and automate methodologies, developing detection models from offline data to guide production, improving spam detection accuracy while minimizing false positives, and collaborating with cross-functional teams to implement prevention strategies. Required qualifications include an advanced degree or equivalent in a quantitative field, 5+ years of ML/AI experience in fraud, anomaly detection, or security, strong programming skills in SQL and Python with data processing framework proficiency, experience with AI-assisted programming tools, and expertise in a range of statistical and ML techniques, particularly anomaly detection on unbalanced data, plus experience with large datasets and distributed computing environments like Spark and Snowflake and strong communication skills. Preferred qualifications include a proven track record implementing anomaly detection or AI Security evaluation systems at scale, experience with AI red-teaming tools, cybersecurity knowledge of common attack vectors, and familiarity with ML model monitoring and production guardrails and customer impact considerations. Zendesk emphasizes a hybrid work model, a commitment to fairness and inclusion, and transparency about using AI or automated decision systems to screen applicants; the company is an AA/EEO/Veterans/Disabled employer and offers accommodations for applicants with disabilities, with instructions to request accommodations via email.

Zendesk is on a mission to power exceptional service through AI-informed solutions and is seeking a dedicated Senior SMB Account Executive to drive SaaS growth by expanding SMB opportunities and building broad, trusted relationships. In this role you will acquire new SMB customers, manage and nurture relationships for high satisfaction and retention, lead complex AI-enabled sales cycles, and co-create AI transformation roadmaps with measurable KPIs to demonstrate business impact. You will develop data-backed ROI cases, track realized outcomes to drive loyalty and upsell, conduct consultative conversations about AI product architecture with Solutions Engineers and other teams, and maintain a robust Salesforce pipeline with forecasts to meet revenue targets. Qualifications include at least 2 years of B2B SaaS sales or solution engineering experience, the ability to engage across organizational levels, strong technical aptitude for AI architectures and integrations, experience with Salesforce/Outreach/Clari, and the ability to create territory/account plans, plus a BA/BS or equivalent and willingness to travel. Zendesk promotes a customer-centric, data-driven, collaborative culture with hybrid and flexible work arrangements, and is an equal opportunity employer that may use AI screening while providing reasonable accommodations on request.

Zendesk aims to power exceptional service for everyone and is hiring an Enterprise Account Executive who is passionate about service and AI to help government organizations and nonprofits transform their customer and employee experiences. In this role you’ll own your territory like a business, driving strategic growth by partnering with Australian government agencies to deploy Zendesk’s AI service platform. You will manage complex, multi-year sales cycles from prospecting and PoC to negotiation and closing, and act as a trusted C-suite advisor by aligning Zendesk’s Resolution Platform with executives’ business goals. You’ll collaborate with product, engineering, and leadership teams and leverage tools such as Salesforce, Clari, and internal AI tools to deliver predictable results. Candidates should have 8+ years of B2B cloud/software sales or solution engineering, be strong consultative storytellers, and understand SaaS/AI business models and customer outcomes; Zendesk supports hybrid work, diversity, equal opportunity, and provides reasonable accommodations for disabilities, with AI screening of applications and a dedicated email for accommodations.

The Benefits Program Manager is a strategic regional SME for EMEA, shaping and optimizing employee benefits to attract and retain top talent while balancing experience, cost containment, and technology. Responsibilities include designing and overseeing programs aligned with company values, communicating benefits changes, delivering a consumer-grade employee experience, managing vendor relationships and contracts, and partnering with People Operations, Payroll, HRIS, and IT while ensuring compliance and driving program optimization through analytics and global initiatives. Requirements include a bachelor’s degree or equivalent, 7+ years in benefits/HR, knowledge of global statutory requirements and regulations (EEOC, ADA, HIPAA, GDPR), and strong analytical, negotiation, communication, change management, data-driven decision-making, HRIS experience, and cultural adaptability. About Zendesk: a software company improving customer relationships with 100k+ paid accounts in 150+ countries, headquartered in San Francisco, offering hybrid work, and committed to diversity, equity, and inclusion as an equal opportunity employer with a candidate privacy notice. The Poland base salary range is zł190,000–zł286,000, with potential bonuses or incentives; AI screening may be used and accommodations are available for applicants with disabilities.

The Senior Demo Platform Architect will own the development, maintenance, and continuous improvement of shared demo environments and reusable customer service use cases, leveraging Zendesk, Amazon Connect, and AWS, with hands-on technical work, strong operational ownership, and independent decision-making to keep demos reliable, current, scalable, and ready for internal teams and occasional customer-facing engagements. Core duties include defining the technical vision for the demo platform, building end-to-end demonstrations of contact center CX, AI, automation, analytics, and integrations, maintaining integrations among Zendesk, Amazon Connect, AWS, and other enterprise systems, supporting presales with opportunity-specific configurations, and tracking releases to incorporate new capabilities. The role emphasizes driving automation and standardization, governance, security, cost management, platform reliability, and participating in customer demos, PoCs, technical discussions, and creating technical guides, setup instructions, troubleshooting docs, architecture diagrams, demo scripts, and enablement materials, while engaging with vendors and partners to stay aligned with product capabilities. Qualifications include a bachelor’s or master’s in a relevant field, 8–10 years in solution/platform engineering or related field with at least 5 years in contact center tech (Amazon Connect and Zendesk preferred), strong proficiency with AWS services (Lambda, Amazon Lex, Bedrock, IAM, DynamoDB, S3, API Gateway, CloudWatch) and CRM/CX platforms, with Python and/or NodeJS experience preferred, and a proven track record of developing demos and maintaining shared environments. Additional requirements include Zendesk and AWS certifications preferred, experience with omnichannel contact center solutions and Agile/DevOps practices, and location and work model constraints: candidates must be located in Karnataka or Maharashtra, India with a hybrid arrangement requiring some in-office presence; Zendesk is an equal-opportunity employer and may use AI screening with accommodations available.

Zendesk is seeking a seasoned Contact Center Partner Solutions Consultant to lead partner onboarding, technical enablement, and co-selling support, focusing on Zendesk, Amazon Connect, and AWS within the Contact Center Center of Excellence. The role will drive technical onboarding for partners, provide expert co-sell guidance, architect scalable contact center solutions, define the technical strategy and partner roadmap, mentor partners and presales teams, and drive AI/automation adoption while supporting pre- and post-sales activities. Key responsibilities include ensuring partner success through streamlined onboarding, providing technical oversight for architectural best practices, security, and delivery excellence, collaborating with partner sales, sales, and engineering to align on requirements and co-sell strategy, and promoting adoption of the latest contact center technologies. Required qualifications include a bachelor’s or master’s degree, at least 10 years of solution architecture experience (5+ in contact centers with Amazon Connect and Zendesk) and partner-facing enablement, proficiency with Zendesk, Amazon Connect, and AWS services (Lambda, Lex, IAM, DynamoDB, S3, API Gateway), plus Python or NodeJS preferred; strong enablement, leadership, communication, and problem-solving skills; and preferred certifications (Zendesk, AWS Solutions Architect) with familiarity in omnichannel, AI automation, and Agile/DevOps. The role is based in Karnataka or Maharashtra with hybrid in-office expectations, Zendesk’s commitment to diversity and inclusion, and a note that AI screening may be used with accommodations available for applicants with disabilities.

Zendesk seeks an experienced Cloud Solution Architect with deep AWS expertise to design and lead scalable, secure, and compliant cloud architectures, focusing on data engineering, identity and access management, serverless architecture, API-driven data platforms, and cloud-based contact center solutions such as Amazon Connect. Responsibilities include designing secure, highly available AWS-based architectures, implementing IAM solutions including federated authentication and CIAM, building event-driven serverless applications with Lambda, API Gateway, EventBridge, and SQS, and designing scalable data platforms using RDS, DynamoDB, S3, Glue, and Athena with API-driven data integration. The role also involves planning integration strategies for backend systems, enforcing security and compliance (encryption, audit logging, GDPR/CCPA/FedRAMP, least privilege), defining and implementing Infrastructure as Code with Terraform and CloudFormation, leading reusable IaC modules, and embedding IaC pipelines into CI/CD. Required qualifications include a bachelor’s degree or equivalent, 10+ years of cloud-architecture experience with deep AWS expertise, relevant AWS certifications (Solutions Architect mandatory), hands-on experience with Cognito/IAM and federation protocols, serverless and data-engineering platforms, Terraform/CloudFormation at scale, and excellent communication skills. Preferred qualifications include multi-cloud or hybrid-cloud exposure, CX/contact-center or identity-platform knowledge, experience with AI/ML solutions on AWS, plus a location note that Zendesk can hire only from Karnataka or Maharashtra and an AI-screening and equal-opportunity commitment.

Zendesk is seeking a Senior Software Engineer to join the Engineering & Integration Shared Services team to drive productivity by building software solutions, integrating data across SaaS systems, and enhancing employee and customer experiences with Zendesk products. You will design, develop, document, test, and deploy standardized integration solutions, connect Zendesk products with third-party SaaS and data platforms, conduct various tests, participate in backlog refinement and 2-week Agile Scrum sprints, and explore AI/ML-driven automation opportunities. Qualifications include 5+ years in backend or integration engineering, advanced Java, experience with RESTful APIs and microservices, cloud proficiency (AWS serverless or Azure/GCP), and strong SaaS integration, testing, DevOps collaboration, and documentation skills. Preferred skills include Node.js or Python, leadership of small feature teams, low-code/iPaaS familiarity, CI/CD, observability and security/compliance expertise, data management and orchestration (ETL/ELT, databases, Airflow/dbt), and exposure to AI/ML and Model Context Protocol. The role requires physical presence in Mexico City or Estado de Mexico, Zendesk’s hybrid work model, potential AI-based screening, and commitment to equal opportunity, with accommodations available for applicants with disabilities.

Zendesk is seeking a seasoned Sales Leader to run Commercial and Enterprise sales exclusively for the Greater China Region (Mainland China, Hong Kong, Taiwan), based in Singapore and reporting to the RVP, Asia Sales. The role involves shaping go-to-market strategies, coaching high-performing teams, nurturing executive relationships, and driving customer success to maximize revenue, in close collaboration with marketing, product, customer success, and channel partners; and owning pipeline management, forecasting, and deal progression with data-driven insights and Salesforce. The candidate must navigate the GCR market with cultural sensitivity, ensure compliance with local regulations, and act as the voice of the customer for product and service improvements. Requirements include 12+ years in Enterprise/SaaS sales with at least 4 years in leadership, Mandarin fluency (Cantonese a plus), proven quota attainment, experience with direct sales and channel partners, and strong analytics in forecasting and CRM. Zendesk emphasizes a hybrid work model, AI screening for applicants, and equal opportunity employment with commitment to diversity, inclusion, and reasonable accommodations.

Zendesk is seeking an Account Executive to drive revenue growth in the Iberian market (Spain and Portugal), based in Madrid, with a focus on new business. The role emphasizes prospecting, acquiring new customers, expanding existing partnerships, cross-selling Zendesk products, and nurturing long-term relationships to maximize revenue and retention. You will create quarterly territory plans, manage multi-month, value-centric deals (including proof of concept), maintain a robust pipeline, and secure C-level sponsorship to advance strategic opportunities. Requirements include a BA/BS or equivalent, 4+ years in cloud/software B2B or AI sales with a proven quota record, experience selling to C-level executives, and proficiency with Salesforce, Outreach, Clari, Seismic, and Looker, plus fluency in Spanish and English (Portuguese a plus) and the ability to travel. Zendesk highlights its mission, hybrid work model, commitment to fairness and diversity, and notes that AI screening may be used in the hiring process, with accommodations available for applicants with disabilities.

Zendesk is seeking a Senior Manager, Growth Analytics to lead a team of analysts and partner with PLG Product Managers and Engineers to improve how customers discover, adopt, and expand Zendesk through a product-led growth motion. The role is hands-on and strategic, shaping analytics strategy, operating model, and capabilities while building cross-functional relationships to drive self-service bookings, net customer growth, and AI penetration across the customer journey. You will establish measurement for the PLG funnel, analyze customer behavior with segmentation, cohorts, funnels, retention, and experiments, design measurement plans for initiatives, and create reusable analytics assets and dashboards. Required qualifications include significant experience in product/growth analytics or related field, strong SQL and Python/R skills, experience with Snowflake/dbt or similar platforms, and the ability to define meaningful metrics and communicate findings to both technical and non-technical audiences. The US base salary range is 172,000 to 258,000 with potential bonuses or benefits; Zendesk is an equal opportunity employer with a hybrid/work-from-office approach and commitments to fairness, diversity and inclusion, and to providing accommodations, while noting that AI screening may be used in applications.

The role aims to accelerate customers’ time-to-value from Zendesk AI by driving adoption and operational excellence, owning multi-year AI roadmaps, and aligning Product, Services, Sales, and Partners to deliver measurable business impact, renewals, and revenue growth. You’ll be responsible for end-to-end AI roadmap delivery, acting as design authority for deployments, coordinating complex integrations with cross-functional teams, and co-creating a forward-looking AI strategy with executive stakeholders. You’ll also sustain engagement through internal and external alignment, serve as Engagement Lead with recurring cadences and mutual roadmaps, own channel and adoption strategies, and use data-driven insights to improve adoption and retention while surfacing risks. Requirements include 5+ years in customer success/experience, 1+ year AI experience, enterprise SaaS GTM experience, adoption analytics experience, strong program management, and a bachelor’s degree; AI domain knowledge and certifications are preferred. The role offers US OTE roughly $118k–$178k with a 70/30 base/commission split, a hybrid in-office schedule, and Zendesk’s commitment to equal opportunity, diversity, and accommodations, with AI screening potentially used in the application process.

Zendesk is transforming customer experience and employee services with a unified Resolution Platform powered by AI, data, and cloud technologies to help brands deliver smarter, faster, and more personal service at scale. As a Sales Engineer, you’ll partner with customers and teams to design and showcase AI-driven solutions that address real-world challenges and unlock lasting value. You will lead technical and business discovery, run AI readiness assessments, and translate AI/ML capabilities into clear, business-focused narratives for audiences from IT to the C-suite. You’ll own the end-to-end technical engagement, architect secure, scalable solutions using Zendesk APIs, middleware, telephony, and cloud platforms, and measure impact with analytics to demonstrate ROI and drive AI adoption. Requirements include 5+ years of presales or solutions consulting in SaaS/CX or enterprise software, deep AI knowledge and domain expertise, strong communication and storytelling skills, a bachelor’s degree (graduate degree a plus), willingness to travel, and Zendesk’s hybrid, inclusive culture with equal opportunity and accommodations.

Zendesk is hiring a Forward Deployed Engineer on the Technical Presales team to embed with strategic customers and design, build, and deliver production-grade AI solutions that unlock measurable ROI. You’ll lead end-to-end technical delivery of AI agent and LLM-powered solutions, build production-grade integrations and data pipelines, surface signals into Zendesk AI workflows, and troubleshoot escalated blockers across data, infra, and model behavior. You’ll collaborate with Sales engineering and product teams to map undocumented systems, define integration patterns, implement solutions, and translate customer learnings into prioritized product roadmap items. Basic qualifications include 5+ years of production systems experience, proficiency in Python and JavaScript/TypeScript, hands-on experience deploying LLM-based solutions, and cloud/container experience with willingness to travel up to 50%. Preferred qualifications include prior FDE or solutions engineering experience, familiarity with LLM tooling (LangChain, LlamaIndex, Haystack), knowledge of Zendesk or similar, and experience with observability, data governance, and security/compliance, along with Zendesk’s commitment to inclusion and equal opportunity.

The Director, Compensation at Zendesk leads the strategy, governance, and global operational execution of compensation programs to enable competitive pay, talent retention, and scalable, equitable practices. They define the global compensation roadmap, oversee analytics, tools, and systems, and partner with Finance, Legal, Payroll, Talent Acquisition, HR Business Partners, Total Rewards, and business leaders to drive workforce planning, pay equity, and market competitiveness. They are the functional authority on complex compensation matters, establish policy guardrails, govern governance processes, and oversee executive compensation support, vendor strategy, and process improvement across regions. Requirements include a bachelor’s degree and 12+ years in global/executive compensation or related fields, 5+ years of people leadership, strong cross-functional collaboration with senior leaders; preferred CCP or equivalent credentials, experience supporting executive compensation programs and governance, deep knowledge of pay principles and compliance, and the ability to operate in ambiguity with strong analytical skills. The US base salary range is 196k-294k with potential bonuses and benefits; Zendesk emphasizes hybrid work, diversity and inclusion, and notes that AI may screen applicants with accommodations available, as part of being an equal opportunity employer.

The Director of Marketing Operations at Zendesk leads the Marketing Strategy & Operations function to build scalable systems, processes, and an operating rhythm that enable fast, high-quality, and measurable marketing impact across funnel operations, campaign execution, journey orchestration, martech, and process optimization. Responsibilities include leading a high-performing Marketing Operations team, owning the operating model and roadmap, designing end-to-end funnel processes, and setting strategy and governance for the marketing tech ecosystem while partnering with cross-functional teams. The role emphasizes thoughtful use of automation and AI to boost campaign velocity and decision quality, establishes performance visibility for health metrics, and translates complex topics into clear senior-leader recommendations with trade-offs and investment guidance. Qualifications require 10+ years in Marketing Ops/Tech/Revenue Ops with leadership experience, proven experience with marketing automation and CRM, funnel/campaign/orchestration, complex program management, and familiarity with Salesforce/Marketo and AI tools; experience in a high-growth B2B SaaS or global environment is preferred. Zendesk highlights an inclusive culture, hybrid work options, and equal opportunity employment, with a US base salary range of $220,000–$330,000 plus potential bonuses, and offers accommodations for disabilities and AI-screening disclosures as part of the hiring process.

The Director of Marketing Analytics at Zendesk leads a Marketing Strategy & Operations team to transform data into better decisions, owning marketing measurement across the funnel, attribution, forecasting, experimentation, data quality, and executive storytelling. Responsibilities include building a high-performing analytics team, defining the measurement strategy with standardized KPIs and ROI frameworks, creating scalable dashboards and self-service analytics (Agentic Analytics), and partnering across Finance, Sales/RevOps, Data/Engineering, Product, and Marketing for planning, budgeting, and governance, while advancing attribution to link activity to pipeline and revenue. The role emphasizes turning insights into actionable recommendations, establishing data quality, semantic layers, and governance to make analytics reliable and understandable for executives and non-technical stakeholders. Qualifications call for 10+ years of marketing analytics experience, strong SQL and data-modeling skills, experience with data warehouses and BI tools, capability to integrate marketing, web, CRM, and revenue data, and a track record of influencing senior stakeholders, with prior high-growth B2B SaaS experience preferred. Compensation includes a US base salary range of $203,000–$305,000 plus bonus and benefits, and Zendesk highlights its hybrid work model, AI screening for applications, and a firm commitment to diversity, equity, and inclusion along with accommodations for applicants with disabilities.

The Sr. Marketing Strategy & Operations Lead at Zendesk is a senior individual contributor responsible for translating marketing strategy into clear priorities, scalable operating plans, and measurable execution, bridging planning, business operations, performance management, and cross-functional coordination. Responsibilities include partnering with Marketing leaders to set annual and quarterly priorities and milestones, driving planning, forecasting, budget and resource discussions, defining ownership and decision rights, creating operating frameworks, and analyzing performance to surface trade-offs and improve growth and efficiency. The role also involves coordinating with Marketing Operations, Analytics, Finance, Sales/Revenue Ops, Product, and regional teams; facilitating leadership discussions; and identifying opportunities to simplify processes and automate recurring work. Qualifications include 8+ years in marketing strategy, operations, or related fields; experience leading planning and cross-functional initiatives; strong analytical and financial modeling skills; ability to build executive-ready narratives; and a preference for experience in a high-growth B2B SaaS or global marketing environment. Compensation includes a US base salary range of $134,000 to $200,000, with potential bonuses and benefits; Zendesk emphasizes a hybrid, inclusive workplace, AI screening disclosures, and an equal opportunity policy with accommodations for disabilities.

Zendesk is a leading technology company delivering customer-experience software, with a truly global reach and a hybrid work model that blends in-person collaboration with remote flexibility. The Senior Technical Program Manager in Product Development will lead multiple complex, cross-functional technical programs, driving end-to-end value and ensuring measurable business outcomes that align with functional OKRs. Responsibilities include establishing governance, identifying cross-functional dependencies and friction, designing executable end-to-end plans, managing scope, risk, and change, enabling alignment across teams, and communicating with senior leaders while mentoring others. The ideal candidate has prior software industry TPM experience delivering at least three large-scale releases, translates goals into execution plans, is fluent with Jira/Confluence/Kanban, and can coordinate across global programs and regions. Zendesk emphasizes fairness and inclusion, discloses the use of AI in screening, and is an equal opportunity employer offering accommodations to applicants and employees.

Zendesk is hiring a Sales Engineer for its presales organization in the AMER region, focused on English-speaking customers, to partner with Account Executives and demonstrate Zendesk’s core platform and AI capabilities. Responsibilities include delivering tailored, value-mapped demonstrations, supporting discovery and scoping, building standard sandbox POCs, handling technical questionnaires, and applying internal best practices to ensure high-quality deliverables. Required qualifications are 2–4 years in solution engineering or related B2B SaaS roles, comfort with APIs, JSON, and webhooks, AI fluency, understanding of customer service metrics or CRM workflows, travel up to 25%, and a bachelor’s degree. Preferred qualifications include basic scripting knowledge (e.g., JavaScript), strong written English, and the ability to connect technical work to ROI while maintaining customer-obsessed, builder-first, and strategically minded thinking. Candidates must be based in Mexico City or Estado de Mexico with a hybrid work arrangement, and Zendesk emphasizes inclusion and equal opportunity, offering accommodations and noting that AI screening may be used in the application process.

Zendesk for Startups is hiring a strategic, hands-on Startup Growth & Campaign Manager to own end-to-end funnel execution, bridging top-of-funnel acquisition with mid-funnel activation to attract startup founders and convert admitted accounts into paid Zendesk users. You will design and execute integrated multi-channel campaigns across paid, organic, partner, and community channels, build mid-funnel nurture streams and founder-centric content, and drive onboarding, go-live, and paid subscription conversion. The role includes delivering digital programming and events—workshops, webinars, AI immersion sessions, and product deep-dives—to guide startups through workspace setup and rapid deployment of Zendesk AI capabilities. Candidates should bring 6+ years in growth, demand, lifecycle, or product marketing (ideally in B2B SaaS or startup-focused roles), experience marketing to founders or SMBs, strong campaign ownership, excellent copywriting, and working knowledge of paid media, analytics, CRM/marketing automation, and SEO. The US base salary range is $96,000–$144,000 with potential bonuses and benefits; Zendesk operates a hybrid work model, is an equal opportunity employer committed to DEI, and provides accommodations and AI-based screening where allowed by law.

Zendesk is seeking a Senior Sales Engineer who sits at the intersection of enterprise software strategy and AI automation to design and deploy agentic AI workflows for global customers. This is a highly technical, non-generalist presales role where you own the technical strategy and act as a strategic advisor to C-suite and engineering leadership. You will architect agentic AI solutions, conduct rigorous technical discovery and POCs, develop production-ready accelerators, and oversee the technical sales lifecycle from qualification to deployment while feeding field insights back to product. Qualifications include a bachelor’s in a quantitative field, 6+ years in technical presales/solutions engineering or systems architecture, expertise in Python/Node.js/REST APIs, AI/LLMs, and knowledge of CCaaS/ITSM, with 30–50% travel. Preferred qualifications include a master’s or cloud/AI certifications, community involvement, and experience creating reusable implementation guides, with a location requirement of Karnataka or Maharashtra and Zendesk’s commitment to diversity, hybrid work, and accessible accommodations.

The Principal, Enterprise QA & IT Delivery Leader at Zendesk is a senior QA and delivery role overseeing large-scale testing across complex integrations and ERP transformations, serving as the primary QA engineering delivery lead and partnering with business and product leaders to ensure high-investment initiatives don’t fail. Responsibilities include releasing quality governance across multiple squads, ensuring quality gates and criteria are met, expanding core testing platforms, and driving enterprise adoption of Playwright, Jenkins, and QA utilities. The role also focuses on scaling QA through AI—designing plans to automate test generation, accelerate releases, use predictive tooling to identify hotspots, and leading E2E transformation leadership to modernize legacy testing practices. Additional duties cover defect management and auditability with RCA, maintaining bi-directional traceability between test cases and defects (X-Ray and Jira), owning test management and reporting, data hygiene, and leading QA ceremonies and stakeholder alignment. Required skills include 10+ years in Software Quality Engineering with 5+ in leadership, strong automation experience with Playwright and CI/CD (Jenkins), expertise in RCA and traceability, experience with X-Ray and Jira, and AI-enabled testing experience; the role is located in Mexico City or Estado de Mexico, and Zendesk emphasizes equal opportunity and accommodations.

Zendesk QA in Tallinn is hiring to develop cutting-edge AI features for customer service, aiming to automate repetitive work so teams can focus on more sophisticated problems, and you’ll work in a cross-functional group with scientists, engineers, and product managers. Responsibilities include designing, developing, and implementing ML models and algorithms, prototyping generative-model features, staying current with ML advances, collaborating with ML engineers, engineering, product and UX teams, solving problems with information retrieval, prompt engineering and LLMs, and mentoring junior colleagues. Requirements include strong Python programming with good code hygiene, solid statistical analysis and predictive modeling skills, experience building features with supervised or unsupervised ML (LLMs a plus), a proven production track record, excellent communication, and strong independence and planning; MSc or PhD is preferred. Stack includes Python, AWS, Pandas, spaCy, TensorFlow, PyTorch, various LLMs (OpenAI, PaLM2, Llama), PostgreSQL/Aurora, REST, microservices, and Datadog. They offer autonomy and research freedom, the opportunity to influence product features, strong data engineering infrastructure, access to the newest technologies, a collaborative environment with many PhDs, flexible hybrid work, and a commitment to diversity and inclusion, including AI screening disclosures and accommodations for disabilities.

As a Technical Account Manager at Zendesk, you'll be an extension of our largest customers' teams, blending technical expertise with business acumen to help clients maximize value from Zendesk by guiding strategy, implementation methodologies, and developing technical solutions—without performing implementations yourself, instead partnering with clients and internal teams to navigate configurations, integrations, and architecture to drive CX transformation. Core responsibilities include establishing relationships at all levels, documenting CX/EX ecosystems, developing and leading tailored Customer Technical Roadmaps, conducting regular operational reviews, orchestrating Zendesk resources, creating critical issue resolution plans, and advocating for customer needs with product teams, in collaboration with other TAMs for continuous improvement. Required qualifications include 10+ years of technical experience (at least 5 in enterprise), knowledge of Zendesk products and environments, proven track record of driving technical initiatives, experience in service management and customer/employee experience, strong customer-facing technical leadership, SaaS and API/workflow understanding, and the ability to translate business objectives into technical roadmaps and deliver creative solutions with curiosity, plus deep understanding of at least one industry vertical. You’ll bring strategic vision to identify opportunities, translate business objectives into roadmaps, deliver measurable ROI, anticipate technology shifts, demonstrate leadership to align multiple stakeholders, and pursue continuous self-development and learning agility. Zendesk offers a hybrid work environment and a diverse, inclusive culture, with a location requirement that candidates be physically located in and plan to work from Karnataka or Maharashtra; the company also notes AI screening as part of the recruitment process and provides accommodations for disabilities as appropriate.

Zendesk seeks a visionary Regional Vice President of Sales Engineering to lead and scale its SE team, bridging cutting-edge AI capabilities with enterprise business value and evangelizing AI-driven CX to C-suite executives. The role partners with regional sales leadership to expand into new enterprise markets, architect pre-sales blueprints for large accounts, and drive technical win and adoption rates through PoCs, pilots, and tailored demos. Responsibilities include attracting and developing top-tier talent, mentoring SE managers, and serving as a primary AI/CX thought leader by delivering keynotes and leading executive briefings in large enterprise pitches. Qualifications include a bachelor’s in CS/CE (MBA a plus), 8 years managing pre-sales teams (including multi-manager experience) in fast-growing enterprise SaaS, deep CX ecosystem knowledge, enterprise architecture/AWS/security, REST APIs/webhooks, and a proven public-speaking and commercial track record. Zendesk emphasizes a hybrid, inclusive culture and equal opportunity employer status, with policies on AI screening and accommodations, reflecting its commitment to diversity while pursuing its mission of a unified, intelligent AI CX platform.

Zendesk is hiring an Enterprise Account Executive for the Bay Area to grow enterprise AI-driven CX solutions and build trusted relationships with high-value technology accounts. You’ll drive revenue by acquiring new enterprise customers, expanding AI/automation adoption, creating territory and account plans, and leading complex multi-stakeholder deals with proof-of-concept stages and ROI-driven value. Requirements include 8+ years of cloud/software B2B sales or solution engineering, success selling to enterprise tech companies, a strong quota history, executive-facing skills, and proficiency with Salesforce, Outreach, Clari, Seismic, and Looker; a BA/BS; and willingness to travel within the Bay Area. The role offers a US annualized OTE of $340k-$510k (base/commission 50/50), with possible bonuses, and a hybrid work model requiring some in-office presence as arranged. Zendesk emphasizes its AI-powered CX mission, inclusive culture, and equal opportunity employment with accommodations for applicants with disabilities, and notes that AI screening may be used in evaluating applicants.

Zendesk is hiring a Commercial Account Executive to power AI-first customer experience solutions and drive real business transformation for customers across WA and SA. In this role you’ll focus on new customer acquisition and expanding existing partnerships in the mid-market Commercial segment, crafting data-driven territory plans and building a high-converting pipeline while collaborating with Solution Engineers, Marketing, Customer Success, and leadership. The ideal candidate has B2B SaaS sales experience (ideally mid-market or complex deals), a consultative approach with senior leaders, a passion for AI and its ROI, an ownership mindset, and a willingness to travel to customer sites within WA/SA. Bonus points for tools like Salesforce, Clari, Gong, or Tableau/Looker, and for prior CX or EX software experience. Zendesk supports a hybrid, inclusive workplace, is an equal opportunity employer, may use AI to screen applications, and offers reasonable accommodations to applicants with disabilities.

Zendesk is seeking an Enterprise Account Executive for North & East India to grow its enterprise SaaS base and build human-centered customer relationships. The role is responsible for driving top-line revenue by acquiring new enterprise clients, cross-selling to existing customers, managing key relationships for retention, and creating quarterly territory plans to expand market share. You will lead complex, value-centric sales cycles with multi-month proofs of concept, maintain a robust pipeline and forecast, secure C-level sponsorship, and collaborate with internal teams to optimize sales and product alignment. Requirements include a BA/BS, 10+ years in cloud/software B2B sales or solution engineering with a proven quota record, experience selling to VP/C-level executives, proficiency with Salesforce, Outreach, Clari, Seismic, Looker, and willingness to travel; base location NCR region with the caveat that the company can only hire candidates located and planning to work from Karnataka or Maharashtra per requisition. Zendesk emphasizes hybrid work, equal opportunity and inclusion, AI may be used for screening, and accommodations for applicants with disabilities can be requested.

Zendesk is seeking a Technical Sales Engineer (Senior SE) for its specialized engineering presales team to develop hands-on POCs, write code, and build complex API integrations that demonstrate Zendesk’s platform and AI capabilities. You will own technical execution of customized demos, maintain API integrations, participate in deep technical validations, and collaborate on reusable tooling and automation to accelerate the field team while staying current with AI trends like LLMs and prompt engineering. Required qualifications include a bachelor’s in a technical field, 2–4 years in a technical client-facing role or as a hands-on software developer, proficiency with JavaScript/Python/Node.js and REST/SOAP APIs, and a willingness to travel about 30%; preferred qualifications include cloud experience, architecture presentation skills, and a portfolio of projects. The US total compensation range is $188k–$282k OTE with an 80/20 base/commission split, and the role offers a hybrid schedule requiring some in-office time as determined by the hiring manager. Zendesk emphasizes inclusivity, global offices, and fairness, notes that AI screening may be used in applications, and provides equal opportunity employment with accommodations for disabilities.

Zendesk aims to power exceptional service for every person and is seeking a Corporate Account Executive to grow its South Korea B2B SaaS footprint by hunting new opportunities and closing deals. You will drive top-line revenue, manage and grow customer relationships, and develop account expansion strategies including cross-selling to optimize revenue and profitability. You'll use data insights and customer intent to prospect new clients, articulate the value of Zendesk products to align with business goals, and lead competitive sales cycles. Requirements include a BA/BS or equivalent, at least 1 year of B2B or channel sales in SaaS, bilingual English and Korean, strong prospecting and closing skills, and familiarity with tools like Salesforce and Clari. Zendesk offers a hybrid work model and emphasizes diversity and inclusion, with AI screening disclosures and accommodations available for applicants with disabilities.

Zendesk is hiring a Senior SMB Account Executive for Southeast Asia to grow the SMB SaaS business by acquiring new customers and expanding existing accounts. Key duties include building and managing relationships, cross-selling, using data and customer insights to prospect and retain clients, articulating Zendesk's value, leading competitive sales cycles, and maintaining a qualified pipeline in Salesforce with accurate forecasts. The role requires a BA/BS or equivalent and at least 2 years of B2B/SaaS sales experience, with a proven ability to exceed targets, manage relationships at various levels, and close deals, along with strong prospecting, negotiation, organizational, and territory-planning skills. Zendesk emphasizes its mission to power exceptional customer experiences, offers a hybrid work model, and is committed to a diverse, inclusive workplace and equal-opportunity employment. The description notes that AI screening may be used for applications and provides information on accommodations for applicants with disabilities, including a contact email for accommodation requests.

Zendesk is seeking a Senior SMB Account Executive for the Greater China region to grow SaaS revenue by acquiring new customers and expanding existing accounts, while building broad relationships and collaborating cross-functionally. Responsibilities include driving top-line revenue, nurturing customer relationships, cross-selling, using data insights to prospect, articulating Zendesk’s product benefits, leading competitive sales cycles, maintaining a robust Salesforce pipeline, and delivering accurate forecasts to exceed targets. Qualifications include a BA/BS or equivalent, at least 2 years of B2B or channel SaaS sales with a proven track record, bilingual English and Mandarin (Cantonese a plus), strong presentation, negotiation, and closing skills, and proficiency with sales tools and territory planning. The role is hybrid, requiring some on-site work with a schedule determined by the hiring manager, and Zendesk notes that AI or automated decision systems may be used to screen applications. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, and provides accommodations for applicants with disabilities; interested applicants can contact the provided email for accommodations.

Zendesk is hiring an Enterprise Account Executive for its AI-focused sales team to help enterprise customers transform their CX with AI-driven service solutions and expand Zendesk’s footprint in strategic, high-value accounts. You’ll drive top-line revenue by acquiring new enterprise customers, expanding AI and automation adoption, and leading multi-month, value-centric deals with proof-of-concept stages and AI-enabled solution design. Responsibilities include creating quarterly territory and account plans, maintaining a robust pipeline and accurate forecasting, building C-level relationships, collaborating across Product, Solutions Engineering, and Customer Success, and closing high-value, ROI-driven deals. Requirements include 8+ years of cloud/software B2B sales or solution engineering, a proven record of quota attainment, experience selling to enterprise technology organizations, strong executive engagement, and willingness to travel; candidates must reside in the New York metro area. Compensation ranges from $283,000 to $425,000 OTE with a 50/50 base/commission split (plus potential bonus), and Zendesk highlights hybrid work, equal opportunity employment, diversity and inclusion, and accommodations, including AI screening per policy.

The Senior Platform Architect serves as the technical strategist for Zendesk’s largest enterprise customers, designing next-generation AI-powered resolutions and guiding the sales team to win through POCs and technical validation. They provide executive advisory and strategic discussions on AI architecture, drive ARR and pipeline via discovery and complex POCs, and demonstrate Zendesk headless capabilities to embed the platform in customer workflows using MCP, APIs, and iPaaS. In AI and platform architecture, they deploy autonomous service workflows with Zendesk Agent Builder and Action Builder, architect modern integrations to external AI platforms, and leverage Context Graph and Knowledge Graph connectors for federated data without migration. They lead cross-functional delivery, champion the Road to 80% methodology, act as SME on security, scalability, custom data models, Copilot implementations, and partner with Product Engineering and Marketing to shape the roadmap. Requirements include 8+ years in solutions architecture or enterprise consulting, AI/LLM experience, strong API/integration, cloud and security expertise, and strong communication; desirable skills include enterprise software implementations, advanced analytics, modern frontend frameworks, AI tooling, and enterprise SaaS presales experience, with Zendesk’s commitment to hybrid work and equal opportunity and AI-based screening noted.

Zendesk is hiring a Senior Talent Partner in Singapore to lead and elevate Sales & GTM hiring across the region, acting as a strategic business partner rather than an order-taker. The role leverages advanced AI and talent intelligence tools to automate routine tasks while focusing on market intelligence, stakeholder influence, and human connection as a strategic consultant to senior leaders. Responsibilities include owning the candidate experience, driving efficient interview loops, diagnosing hiring funnels with data, proposing strategic pivots, and collaborating regionally on global initiatives and diversity outreach. Qualifications include 5+ years of full-cycle recruiting in a fast-paced international environment with a track record in Sales talent, plus AI-forward thinking, data-privacy awareness, trusted advisory and strong regional market acumen. Zendesk emphasizes autonomy, a world-class tech stack, a hybrid work model, and a commitment to fairness, inclusion, and accessibility, including disclosure that AI may be used to screen applications and providing accommodations for applicants with disabilities.

Zendesk seeks an Enterprise Account Executive based in Madrid to drive growth across Iberia by selling AI-driven CX solutions to large enterprises (1500+ employees). You will build trusted executive relationships, identify expansion opportunities, cross-sell/upsell AI and automation solutions, manage a data-informed pipeline, and lead multi-stakeholder, proof-of-concept deals with AI-enabled solution design to enable high-value deployments. Responsibilities include creating quarterly territory and account plans, collaborating with Customer Success, Solutions Engineering, and Product teams, and maintaining robust forecasting to exceed revenue goals. Requirements cover 8+ years in cloud/software B2B sales or solution engineering, proven success in enterprise sales with executive-level engagement and quota attainment, strong negotiation/closing, and fluency in Spanish and English (Portuguese a plus), plus familiarity with Salesforce, Outreach, Clari, Seismic, Looker. Zendesk emphasizes a diverse, inclusive culture with hybrid work options, equal opportunity and disability accommodations, and a policy that AI may be used to screen applicants per company guidelines.

The Senior Platform Architect at Zendesk acts as a technical strategist for large enterprise customers, designing AI-powered resolution solutions and helping transform traditional support centers into Autonomous Service Workforces while guiding the enterprise sales team to win technical deals. The role combines executive advisory, driving ARR through strategic discovery and proof-of-concept management, and positioning Zendesk’s headless capabilities to embed the platform into customer workflows via MCP and integrations. Architectural duties include autonomous service deployment using Zendesk Agent Builder and Action Builder to target around 80% automated resolutions, along with modern ecosystem integration using MCP, APIs, iPaaS, and knowledge/memory engineering with Context Graph and Knowledge Graph connectors. Required qualifications include 8+ years in enterprise solutions architecture or related fields, strong AI/LLM literacy, advanced API and integration skills, cloud and security expertise, and superb communication to influence senior stakeholders in fast-paced environments. Zendesk emphasizes a hybrid work model, equal opportunity and inclusion, and accommodations for applicants with disabilities, noting that AI may be used to screen applications and providing a process to request accommodations.

Zendesk is seeking a vision-driven Director of Sales to lead and grow its India business across Enterprise and Commercial segments, building high-impact sales strategies and acting as the executive sponsor for its largest customer partnerships. The role emphasizes coaching top talent, driving strategic enterprise growth in complex value-centric deals, and shaping market strategy through quarterly territory and account planning to expand Zendesk’s enterprise market share. It requires pipeline and forecasting excellence with methodologies like MEDDPICC, and the ability to forge trusted C-suite relationships both internally and with strategic customers. The position is based in Bangalore or Mumbai, requiring candidates to be physically located in Karnataka or Maharashtra, with willingness to travel for customer engagements; nice-to-haves include President’s Club recognition and CX or AI enterprise expertise. Zendesk promotes a hybrid, inclusive culture, discloses that AI may be used to screen applications where applicable, and provides accommodations for applicants with disabilities under equal opportunity policies.

Zendesk is on a mission to power exceptional service and human connections and is seeking a Senior SMB Account Executive with a proven B2B SaaS sales record to grow its SMB base. The role focuses on hunting new opportunities, closing deals, building cross-functional relationships, and driving revenue growth by expanding accounts and aligning Zendesk solutions to customers' goals. Key responsibilities include acquiring new customers, nurturing relationships for retention, cross-selling, using data and product adoption to prospect and retain, articulating Zendesk’s value, managing competitive sales cycles, maintaining a Salesforce pipeline, and delivering forecasts to exceed targets. Requirements include a BA/BS or equivalent, at least 4 years in B2B SaaS sales or solution engineering with a proven track record of exceeding targets, strong prospecting and closing skills, entrepreneurial mindset, and familiarity with Salesforce and Clari, with a hybrid in-office/remote schedule. Zendesk emphasizes inclusivity, equal opportunity, accommodations for disabilities, and a flexible global hybrid work environment, noting possible AI screening and affirming its AA/EEO/Veterans/Disabled employer status.

Zendesk is hiring a Product Marketing Manager - Solutions to lead strategy, development, and execution of go-to-market launches for multi-product solutions and select industries, including solution-level positioning and narrative arcs. You will create marketing collateral (solution briefs, whitepapers, ROI calculators, decks, and case studies), partner with Product Management, Product Marketing, and Sales to translate cross-product capabilities into value, and develop sales enablement programs while conducting competitive research and buyer intelligence to drive pipeline growth. The role requires 10+ years of progressive B2B SaaS product marketing experience, experience with AI tools, and a background in solutions marketing or multi-product packaging, plus strong storytelling and cross-functional leadership; basic qualifications emphasize experience marketing within CX/CRM/enterprise helpdesk ecosystems. The position is hybrid with some in-office presence and Zendesk notes a global workforce of over 5,000 employees and a flexible work model. Zendesk is an equal opportunity employer, provides information on EEO rights and accommodations for disabilities, may use AI screening, and the US base salary range is $153,000–$229,000 with potential bonuses or incentives.

Zendesk is seeking an AI-savvy SMB Account Executive to grow its SMB base through cross-sell, up-sell, and expansion, closing deals of all sizes and building broad, trusted relationships as part of delivering AI-powered customer experiences at scale. In this role, you’ll drive top-line revenue by acquiring new SMB customers and using AI-powered strategies for pipeline development and account expansion, while nurturing relationships to ensure high satisfaction and retention through personalized outreach and automated workflows. You’ll proactively lead complex sales cycles by integrating AI insights and customer data to craft tailored, outcome-driven solutions, co-create AI transformation roadmaps with measurable KPIs, and develop data-backed ROI cases that influence procurement decisions and drive upsell opportunities. You’ll hold consultative technical conversations about AI product architecture and integrations with Solutions Engineers and cross-functional teams, identify cross-sell and up-sell opportunities, maintain a robust Salesforce pipeline with forecasts, and collaborate with Marketing and other teams to optimize campaigns while acting as a Zendesk AI thought leader. Requirements include at least 2 years of B2B SaaS sales or solution engineering experience, a strong technical aptitude for AI, willingness to travel, and a US OTE range of $111,000–$167,000 with a 60/40 base/commission split, along with Zendesk’s hybrid-work model and commitment to equal opportunity and accommodations for disabilities.

Zendesk aims to improve Customer Experience for 125,000+ brands by building AI-powered automation to help support teams handle more complex problems. The Senior Machine Learning Scientist will develop, evaluate, and deploy state-of-the-art NLP/ML models to power intelligent automation and customer service solutions at scale, collaborating with engineers, product managers, and cross-functional teams to impact millions of interactions. Daily work includes researching and prototyping models for intents, auto-assist, chatbots, and routing; designing rigorous offline/online experiments; productionizing ML solutions with data pipelines and monitoring; analyzing large multilingual datasets; and mentoring junior scientists. Key challenges involve multilingual language detection, sentiment analysis, scalable real-time routing, large-scale A/B testing, and exploring advanced techniques like retrieval-augmented generation while ensuring production model health and continuous learning. Qualifications include an MSc (PhD preferred) in a related field, deep ML/NLP knowledge, strong Python (PyTorch) skills, experience with large-scale experimentation, and the ability to collaborate; the tech stack includes AWS, PyTorch, Kubernetes/Docker, Kafka, and data services such as S3, RDS, Redis, ElasticSearch, Snowflake, and Aurora, with Zendesk emphasizing inclusive, hybrid work and accommodations for applicants.

Zendesk is seeking a motivated leader to own internal process improvements and automate operational processes to scale Global Revenue Operations, partnering with Sales, IT, Growth & Monetization, and Product Development, reporting to the VP of Finance Transformation. In the first year, the leader will establish a clear global operating model, strengthen roadmap governance, improve process documentation and controls, expand automation and AI solutions, and begin leading pricing and packaging initiatives to improve Quote-to-Cash efficiency, accuracy, and stakeholder experience. Responsibilities include owning the end-to-end QTC operations roadmap (CPQ, quote configuration, approvals, order capture, billing readiness, provisioning, payments, collections handoffs, and data flows), defining global process standards, identifying friction points, building a globally distributed REV OPS Business Operations team, managing vendor relationships with CPQ, Billing, Collections, and payment providers, and driving cross-functional projects to automate and scale processes. Required qualifications include 10+ years in Revenue/Finance/Business Operations or QTC transformation in SaaS/tech, global team leadership, deep CPQ/billing/provisioning/data flow expertise, proficiency with AI tools, strong executive communication, and experience in governance, pricing launches, SKU governance, and change management, plus hands-on experience with Salesforce, Zuora, and related integrations. The role offers a US base salary range of $185,000-$277,000 with potential bonuses, benefits, or incentives, and Zendesk emphasizes AI screening, hybrid work flexibility, and a commitment to equal opportunity, DEI, and reasonable accommodations for applicants with disabilities.

Zendesk is seeking a highly strategic Principal Product Manager for CRM & Sales Systems to own the vision, strategy, and multi-year roadmap for the CRM and sales technology stack, working within a leadership triad with the CRM Architect and the CRM Platform Tech Lead. The role emphasizes defining the vision, aligning technology investments with global sales goals, and championing an AI-first approach by integrating capabilities such as generative AI, predictive forecasting, sales copilots, and automated data capture to boost seller productivity and insights. You will redefine sales workflows, translate business needs into clear requirements, lead the triad to ensure architecturally sound and efficiently delivered solutions, and manage a ruthless product backlog with KPIs for adoption, user satisfaction, and business impact. Required qualifications include 8+ years in product management (with at least 3+ years in internal GTM systems, CRM, or Sales Ops at Principal/Senior level), an AI/innovation focus, deep domain expertise in B2B sales processes and Lead-to-Cash, technical fluency with Salesforce and AI integrations, collaboration skills, and a user-centric mindset; bonus points for prior Sales/RevOps experience, Salesforce Admin certifications, and proven AI feature rollouts. Zendesk offers a US base salary range of $183,000-$275,000 (with potential bonuses and incentives), a hybrid work policy, and a commitment to equal opportunity, diversity, equity, and inclusion, along with accommodations for applicants and a note that AI screening may be used in the hiring process.

Zendesk seeks a hands-on CRM Platform Tech Lead to be the technical anchor for the CRM engineering squad, focusing on the here-and-now and turning complex business requirements into scalable, elegant solutions while championing an AI-first mindset. You will own the technical delivery of sprint commitments, translate high-level requirements into executable designs (when to use Flow vs. Apex, complex triggers, or custom UI components), and lead by example with hands-on work on heavy integrations and AI-driven CRM features. As a mentor, you will elevate the team through pair programming, code reviews, and enforcing development best practices, while ensuring release hygiene by partnering with QA and Release Management on version control, CI/CD, and automated testing. Requirements include 10+ years of enterprise CRM development experience (preferably Salesforce) with at least 3 years in a technical lead or squad lead role, expert-level proficiency in Apex, LWC, SOQL, REST/SOAP APIs, an AI-forward approach, delivery focus, agile proficiency, and strong communication; bonus points for advanced CRM certifications and experience implementing AI within CRM or GTM tools. Zendesk offers a hybrid work environment, equal opportunity employment, and a US base salary range of $161,000-$241,000 with potential bonuses; AI screening of applications may occur, and reasonable accommodations are available for applicants with disabilities.

Zendesk is seeking an experienced Lead, Product Strategy & Operations for its AI Agents organization to serve as a strategic operating partner to AI Agents Product leadership and collaborate with cross-functional teams to drive operational excellence and data-informed strategy. You will partner with Product leadership to create an integrated view of AI Agents priorities and customer-impacting initiatives, translating findings into executive-ready recommendations and communications. You will connect customer insights and product data to planning, drive cross-functional alignment with clear operating rhythms, and optimize existing Product Development programs to maximize value and engagement. Requirements include several years in Product Strategy & Operations or similar strategic roles within B2B SaaS, plus experience partnering with senior Product, Design, or Engineering leaders, strong organizational and analytical skills, and the ability to influence without formal authority; nice-to-haves include AI-powered or SaaS product experience and familiarity with planning frameworks and cross-functional partnerships. The role offers the opportunity to shape strategic product decisions across a key Zendesk area, influence multiple stakeholders, and build a durable Product Strategy and Operations capability for AI Agents, while Zendesk emphasizes hybrid work, inclusion, and equal opportunity.

Zendesk is hiring a Senior Analyst, CX Data & Insights, an individual contributor who acts as a trusted advisor to CX leadership by translating complex datasets into strategic guidance and measuring the business impact of the global post-sales strategy. Key responsibilities include strategic business analysis and impact modeling to drive data-driven decisions, churn and customer health analytics, and quantifying improvements in gross and net retention while leading quantitative work on complex projects. The role also covers “vibe coding” and intelligent ecosystem integration, leveraging AI tools and Snowflake AI features to prototype scripts, automate reporting, and map data flows across Salesforce, Gainsight, Gong, and Snowflake. Candidates should have 7+ years of experience in Strategy & Operations or Advanced Data Analytics in a high-growth B2B SaaS environment, with production-level SQL, Snowflake data warehousing expertise, domain knowledge of post-sales metrics (GRR, NRR), and experience working with core tech stacks like Salesforce, Gainsight, and Gong. The position offers a US base salary of $139,000–$209,000 plus potential bonuses or incentives, supports hybrid work, and Zendesk commits to equal opportunity and accommodations, including AI screening policies and accessibility commitments.

The role is a Senior Sales Engineer at Zendesk, serving as the primary technical partner for enterprise and commercial accounts and bridging technical discovery, solution design, and hands-on configuration to prove the value of Zendesk’s platform, autonomous agents, and integrations. Responsibilities include managing technical deal cycles, answering RFPs, designing solutions, building standard integration topologies, ensuring security/privacy, conducting technical discovery and POCs, and building agentic AI workflows using prompt engineering and Zendesk AI. They will deploy reusable tools and accelerators, and advocate for the field by feeding product feedback and gaps to inform future enhancements. Required qualifications include 4–6 years in technical presales/solution engineering or related roles, proficiency with modern web tech, APIs, AI/LLM workflows, SaaS/CX/ES domain knowledge, up to 30% travel, and a related bachelor’s degree; a growth mindset is emphasized. Zendesk emphasizes a customer-focused, builder-first, strategically minded culture, a hybrid/work-from-anywhere approach, and commitment to equal opportunity and accommodations with AI-screening disclosures.

Zendesk's AI Success Strategist leads end-to-end delivery of customers' AI roadmaps, translating product capabilities into clear business strategies, defining a long-term AI vision, and building executive partnerships to ensure AI initiatives start strong and scale. The role aims to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI, owning multi-year roadmaps, and delivering measurable outcomes like increased adoption, better retention, and predictable revenue growth. Responsibilities include serving as the design authority for deployments, aligning cross-functional teams (Product, Services, Sales, Partners), sustaining a mutual AI roadmap with recurring cadences, and shaping channel and adoption strategies based on data-driven impact. Qualifications require at least 10 years in Customer Success/Experience, 2+ years in AI-related roles, enterprise SaaS GTM experience, strong analytics and program management, and the ability to translate AI concepts for executives, with experience forecasting churn and expansion preferred. Zendesk emphasizes a hybrid, inclusive workplace, is an equal opportunity employer, and provides accommodations for applicants with disabilities, noting that AI screening may be used in the hiring process.

Zendesk is hiring a Vice President, Global Communications to lead internal and external communications, executive and C-suite advisory, analyst relations, and public relations to advance the company’s brand, growth, and AI-driven product and go-to-market priorities. The role involves shaping global communications strategy, advising the CEO and senior leaders, managing enterprise internal communications for major initiatives, directing external PR and crisis response, and building a high-performing global team with budgets and KPIs. You’ll measure impact with data and collaborate with the Content & Brand team to drive consistent company and brand narratives across channels. Requirements include 10+ years in communications with 5+ years leading global cross-functional teams, proven crisis and executive-prep experience, strong media/analyst relations, and AI literacy; SaaS/tech experience is preferred, along with potential experience in M&A communications, global budgeting, and international markets. The compensation includes a US base salary of $320,000–$480,000 with potential bonuses, and Zendesk emphasizes a hybrid work model, equal opportunity employment, and commitment to diversity, inclusion, and fairness.

Zendesk is hiring a high-performing Commercial Account Executive to expand its mid-market Commercial business in New Zealand, focusing on AI-powered CX solutions. You will drive top-line revenue by acquiring new customers, penetrating key prospects, expanding existing accounts via cross-selling and upselling, and managing value-centric, multi-stakeholder sales processes including demos and POC evaluations to secure long-term partnerships, while building territory plans to generate pipeline and exceed quotas. You’ll establish credibility with VP and C-level decision-makers, articulate the business value of AI-powered automation, generative AI, and intelligent workflows, and collaborate with Solutions Engineers, Marketing, Customer Success, and leadership to optimize deal strategy and outcomes. Required qualifications include a BA/BS or equivalent, 5-8+ years of B2B SaaS sales experience with a proven track record of meeting or exceeding targets in complex mid-market cycles, strong negotiation and closing skills, and experience with Salesforce, Outreach, Clari, Seismic, and Looker; willingness to travel to customer sites as needed. Zendesk offers a hybrid work model and a commitment to fairness and inclusion, and notes that AI or automated decision systems may be used to screen applications; the company is an AA/EEO/Veterans/Disabled employer and provides accommodations on request.

Zendesk is hiring a Senior Full Stack Engineer to build the real-time voice AI product that makes live conversations feel natural and reliable, with a focus on reducing latency and improving conversation flow for AI-driven support. Responsibilities include designing backend services for real-time voice conversations with emphasis on latency, reliability, and observability; building integrations for telephony, WebRTC, real-time audio processing, and external AI/speech services; shipping end-to-end features across backend and user-facing web experiences; improving platform reliability through monitoring, tracing, autoscaling, and failure recovery; addressing real-time challenges like turn-taking, interruptions, responsiveness, and graceful handoffs to humans; and partnering with product and design to polish voice experiences. Qualifications include solid backend fundamentals with API design, async systems, and scalable integrations; hands-on experience with real-time systems (WebRTC, WebSockets) or telephony protocols; a product-driven mindset with emphasis on UX quality; ability to debug latency and reliability issues in production; and enthusiasm for cross-functional collaboration with product, design, and ML/speech teams. Preferred qualifications include experience with telephony stacks, SIP, media servers, or speech/ASR/TTS integrations; familiarity with LLMs, speech models, or conversational AI production infrastructure; experience on fullstack teams shipping both backend and frontend features; and expertise in diagnosing performance and reliability issues under real-time constraints. The US base salary range is $145,000 to $217,000, with potential for bonus, benefits, or related incentives; Zendesk supports hybrid work and a fair, transparent process, noting that AI or automated decision systems may be used to screen applications; Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, with accommodations available for applicants upon request.

Zendesk is looking for an Enterprise Account Executive to grow its enterprise SaaS business by building relationships with new customers and expanding existing partnerships with innovative solutions. The role focuses on driving top-line revenue, cross-selling, managing strategic customer relationships, using data insights to improve prospecting and retention, and creating quarterly territory plans to expand market share. You’ll lead complex, multi-month deals with proof-of-concept stages, maintain a robust sales pipeline and forecast, secure C-level sponsorship, and collaborate with internal teams to optimize sales execution. Requirements include a BA/BS, 8+ years in cloud/software B2B sales with a track record of exceeding targets, experience selling to VP and C-level executives, and proficiency with Salesforce, Outreach, Clari, Seismic, and Looker, along with willingness to travel. The role offers US OTE of $320,000–$480,000 (50/50 base/commission), potential bonuses, a hybrid work model, AI screening per company policy, and Zendesk’s commitment to equal opportunity and inclusion.

Zendesk is hiring a Senior Solutions Architect to expand its Services business in North America, acting as the technical bridge between Account Executives and customers to design AI-enabled, scalable customer experience solutions. Key responsibilities include leading technical discovery and scoping with corporate, mid-market, and enterprise customers, owning the technical relationship through the sales cycle, designing end-to-end CX/ITSM/data/automation/AI-enabled solutions, mentoring the AMER Solutions Architecture team, and ensuring proposals align with delivery standards and outcomes. Required qualifications include 2+ years in presales/solutions consulting or similar roles, experience selling or scoping mid-market to enterprise software, the ability to communicate with C-level and technical stakeholders, familiarity with CX/ITSM/CRM platforms such as Zendesk, and experience leading pilots, PoCs, or technical workshops; familiarity with AI-enabled customer service is a plus. The AI/automation emphasis requires hands-on experience with AI tools, agentic workflows, prompt design, reusable AI skills, APIs and integrations, and the ability to explain AI opportunities, limitations, governance, and risk to diverse stakeholders. Compensation includes a US OTE of $206,000–$308,000 (80/20 base/commission), a hybrid/work-from-office-and-remote model, equal opportunity and accommodations, potential bonuses/benefits, and travel as needed for strategic customer engagements; AI screening may be used in the hiring process.

Zendesk is seeking a proactive Senior Counsel, Product (AI) for a fully remote role to support global AI products, reporting to the Director of Product, Privacy, and IP, with a focus on enabling growth while mitigating risk. Responsibilities include providing strategic, risk-calibrated legal advice; shaping AI strategy and compliance (pricing/sales, evolving global AI safety laws, and privacy laws) in collaboration with privacy teams; empowering sales and marketing, liaising with regulators, fostering internal innovation, educating leadership, and mentoring junior staff. The ideal candidate will have strong regulatory knowledge (EU AI Act, GDPR, CCPA, HIPAA), a business-minded pragmatism, strategic vision, agility and ownership, strong prioritization, adaptability, and a technical understanding of AI technology and product concepts, with the ability to collaborate cross-functionally. Basic qualifications are 7+ years of legal experience, including 3+ years in-house, licensed to practice; preferred qualifications include experience advising AI/software product teams and an interest in using AI to optimize processes. Compensation includes a US base salary range of $216,000-$324,000 with potential bonuses or incentives; Zendesk offers hybrid/remote work arrangements, is an equal opportunity employer committed to diversity, may use AI screening in applicant evaluation, and provides accommodations for disabilities.

Zendesk seeks a Senior Director, Strategic AI & Hyperscaler Partnerships to lead the global AI partner strategy and position Zendesk at the forefront of Generative AI, LLM, and Agentic AI, sitting at the intersection of product, engineering, CTO, and corporate strategy while partnering with the Director of AI Partnerships to shape the overarching strategy. The role emphasizes securing top-down buy-in and deep executive engagement to unlock multi-year product and commercial collaboration with tier-1 partners such as OpenAI and Anthropic, as well as platforms like Amazon Bedrock, Baseten, Eleven Labs, and emerging partnerships with Microsoft and Google. Key success metrics include direct CEO access, multi-threaded executive relationships, MFN access for technology and GTM collaboration, access to partner technical talent, and high-impact co-marketing and joint product initiatives. The candidate profile calls for 15+ years of leadership in AI alliances with a hybrid of strategic and technical/product acumen, a strong ecosystem network, a business or MBA background, Bay Area location, and a US base salary range of $298k-$446k base (plus bonuses and incentives). Zendesk emphasizes hybrid work, a commitment to fairness and diversity, equal opportunity employment, and accommodations for disabilities and veterans, noting that AI may be used to screen applications.

Zendesk is seeking an AI-savvy Corporate Account Executive to grow its SMB customer base (50–249 employees) and accelerate SaaS revenue using AI-driven insights aligned with customer goals. You will hunt new opportunities, lead complex sales cycles, craft data-backed ROI cases, collaborate with Solutions Engineers and cross-functional teams, and pursue cross-sell and upsell opportunities while maintaining a robust Salesforce pipeline. Candidates should have at least 2 years of B2B SaaS sales or solution engineering experience, a proven ability to discuss AI product architecture and integrations, strong prospecting and closing records, excellent communication and forecasting skills, a BA/BS or equivalent, and willingness to travel, with experience using Salesforce, Outreach, or Clari. The role is based in Mexico City or Estado de Mexico and follows a hybrid model requiring on-site presence part of the week, with the specific in-office schedule determined by the hiring manager. Zendesk also emphasizes diversity and inclusion, equal opportunity employment, and accommodations for disabilities, notes that AI or automated decision systems may be used to screen applications, and warns about recruitment scams with a contact for accommodations.

Zendesk's mission is to make customer experience better through data and analytics, and the ZAP team builds the fine-grained datasets that power Zendesk's customer-facing analytics and inform internal product decisions. The Senior AI Data Engineer will develop and maintain ELT pipelines, build and optimize SQL-based data models with dbt, and contribute to an AI-enabled operating model by applying emerging AI tools to improve productivity. Basic qualifications include 5+ years of data engineering experience, strong SQL and data modeling (Kimball, Inmon), hands-on dbt, Python, and experience with cloud columnar databases, plus performance/cost optimization and collaboration skills. Preferred qualifications include experience with AI-augmented engineering practices, SnowPro Core certification, Spark, and familiarity with Lean/6 Sigma and CRM analytics. The role sits within Zendesk's data stack (Snowflake, dbt, Airflow, Kafka) on a hybrid work model, and Zendesk is an equal opportunity employer that provides accommodations and may use AI screening for applications.

Zendesk is hiring Digital Inside Sales Specialists to serve as frontline product experts for new and existing customers, joining a new team with training that involves travel to an office before transitioning to a hybrid schedule. The role involves handling high-volume inbound leads across phone, Zoom, chat, and email; resolving inquiries; conducting discovery calls; providing demos; and helping customers see Zendesk's value while meeting SLAs, KPIs, and a shared revenue target. Requirements include 1+ years of sales experience (SaaS experience preferred), excellent written communication in French and English, the ability to work with global prospects, strong organizational skills, and four days in the office per week. The hybrid model combines onsite collaboration with remote work part of the week, with the schedule determined by the hiring manager. Zendesk emphasizes equal opportunity, inclusion and accommodations, notes potential AI screening in hiring, and provides information about EEO rights and disability accommodations.

Zendesk is seeking a Senior Account Executive in the Greater China Region for a new-business heavy, individual-contributor role focused on building pipeline, acquiring net-new logos, and growing the Commercial/Mid-Market account base. Responsibilities include driving top-line revenue, nurturing relationships for retention and strategic partnerships, cross-selling, leveraging data insights to improve prospecting and expansion, and leading complex, value-driven sales cycles with executive sponsorship. The role requires a BA/BS, 8+ years of B2B SaaS sales (CX preferred), Mandarin/Cantonese fluency, proven ability to create and scale a pipeline, manage renewals, sell to VP/C-level executives, and travel up to 50%, with experience using tools like Salesforce and Clari. It also demands maintaining a robust forecast and exceeding quarterly/annual revenue goals while collaborating with internal teams to optimize sales strategies. Zendesk emphasizes a hybrid, inclusive culture, AI screening as part of the process, and equal opportunity employment with accommodations for disabilities.

Zendesk is hiring a high-performing Senior Commercial Account Executive for its Japanese team to provide sales leadership and creative direction to top customers and help build the Platform experience. Responsibilities include leading and developing a subset of Commercial accounts, creating new business and expansion opportunities, collaborating on GTM strategy with the broader Zendesk team, developing multi-year account plans, nurturing CXO relationships, building a partner ecosystem with Channels and Alliances, tracking all sales activities, and working with Solution Architecture to influence product direction through customer feedback forums. Required qualifications include 5+ years of Enterprise SaaS selling with CX experience preferred, proven success in acquiring new business in Japan, experience selling to VP/C-level executives in Mid Market/Commercial, managing complex solution-selling sales cycles, consistently beating targets, and strong interpersonal, presentation, and written communications skills, plus willingness to travel. The role features a Hybrid work model with part-time in-office attendance at a local office, with the specific schedule determined by the hiring manager. Zendesk emphasizes diversity, equity, and inclusion, offers equal opportunity employment, notes AI-based screening may be used, and provides accommodations for applicants with disabilities in accordance with applicable laws.

Zendesk is seeking a Senior Product Sales Specialist for Employee Service to grow its B2B/B2C SaaS customer base and deepen partnerships across the enterprise. You’ll own deals and the technical depth, leading discovery with IT, HR, Facilities and others, mapping environments and delivering tailored demos and proofs-of-concept. The role involves strategizing from discovery to close, handling technical objections, educating the regional sales team on service management, and acting as a bridge between customers and product development. Must-haves include proven B2B SaaS sales experience, technical credibility, strategic communication, complex-deal navigation, collaboration, and travel readiness; nice-to-haves cover ITIL knowledge, platform experience (e.g., ServiceNow, Jira Service Management), AI/automation familiarity, cross-functional service knowledge, and a BA/BS degree. The position is hybrid with some in-office requirements, and Zendesk emphasizes diversity and inclusion while noting that AI may be used in screening, along with accommodations for applicants.

Zendesk is seeking a Senior Product Manager in Pune to architect growth-focused product experiences that make the product the primary driver of customer acquisition, onboarding, retention, and expansion. You will own the growth roadmap, define a revenue- and retention-oriented strategy with measurable hypotheses, and deliver a best-in-class self-serve journey from sign-up to expansion. You will build the Pune PM community, establish standards for research and experimentation, and articulate a clear point of view on responsible AI usage across onboarding, workflows, and recommendations. Requirements include 8+ years in B2B SaaS product management, experience with workflow or customer/employee service products, a track record of funnel metrics and A/B testing, and strong cross-functional influence across Sales, Marketing, Customer Success, and Engineering. The role is hybrid with at least 3 days in the office, requires candidates to be physically located in Maharashtra (Karnataka or Maharashtra per posting), and Zendesk emphasizes equal opportunity, diversity and inclusion, AI screening per policy, and accommodations for disabilities.

Zendesk is seeking an SMB Account Executive to grow its SMB customer base and drive growth in the SaaS space, with upcoming multilingual opportunities in French, German, Dutch, Italian, and Spanish. The role emphasizes driving top-line revenue by acquiring new customers, expanding existing accounts, nurturing relationships for satisfaction and retention, cross-selling additional products, and using data insights to prospect and optimize revenue, while maintaining a qualified Salesforce pipeline. Requirements include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a proven record of exceeding targets, strong presentation/negotiation/closing skills, and familiarity with Salesforce, Outreach, and Clari. Zendesk supports a hybrid work model with a team-driven onsite experience and flexibility to work remotely part of the week, alongside a global, inclusive culture and offices around the world. The company is an equal opportunity employer with ongoing diversity, equity, and inclusion commitments and provides reasonable accommodations for applicants and employees with disabilities, with a dedicated contact for accommodation requests.

Zendesk is hiring a Product Led Growth Sales Specialist in Mexico City or Mexico State, with a hybrid work setup requiring in-office presence 4 days a week. The role handles inbound inquiries from new and existing customers, providing support via chat and email (with occasional calls), and guides buyers through the purchasing journey as a stepping stone to sales, marketing, or product roles. Key duties include responding to high-volume inquiries, articulating Zendesk’s value, proactively following up to resolve questions, becoming a product expert, fostering engaging conversations, and collaborating with core sales to transition more complex opportunities while exceeding activity metrics and contributing to revenue. Qualifications include excellent English writing, a desirable secondary language (French, German, Spanish, or Portuguese), sales experience or entry-level readiness, quick learning of tools, strong organizational skills, and prior SDR/BDR or customer-facing experience as a plus, with a preference for those who thrive in fast-paced environments. Zendesk emphasizes diversity and inclusion, is an equal opportunity employer, and provides accommodations for applicants with disabilities, with the location requirement and hybrid schedule noted and accommodation requests handled via email.

Zendesk is rapidly growing its AI product line into a $200m ARR business used by over 20,000 customers, automating up to 80% of service interactions. The role is a Business Development Representative in APAC (ANZ) focused on high-growth SMB, Commercial and Enterprise accounts, with the aim of uncovering pain and shaping multi-million-dollar AI-enabled CX deals. You’ll engage exec-level prospects, drive high-value pipeline through outbound outreach, partner with Account Executives, Product and Marketing, qualify opportunities, manage your pipeline, and join a Melbourne-based onsite team three days a week. Requirements include 2+ years in sales or BDR roles, a competitive and resilient mindset, curiosity about AI and SaaS, clear communication, a desire for a long-term software sales career, and a bachelor’s degree is preferred. Zendesk offers a hyper-growth environment with a hybrid work model, a culture that rewards curiosity and impact, commitments to diversity and inclusion, and notes that AI may be used to screen applications, with accommodations available for applicants who need them.

Zendesk is hiring for a Sales Development role in the EMEA region to drive new business, recruit and coach high-potential talent, and build a strong sales pipeline as part of the company’s growth. The role involves being a key member of the sales team, managing a busy outbound pipeline, prospecting into new accounts and divisions, and generating high-value pipeline from startups to enterprise customers while delivering an outstanding customer experience. Candidates should have at least 6 months in a sales-related role, be customer-centric with SaaS experience preferred, possess a can-do/winner attitude and strong communication, and be fluent in English; a bachelor’s or master’s degree is preferred, with the role operating on a hybrid model requiring time in the Lisbon office. Zendesk presents itself as the intelligent heart of customer experience, offering a hybrid work model that combines in-person collaboration with remote flexibility and a culture of inclusion and growth. The company notes that AI may be used to screen applications, is an equal opportunity employer committed to diversity and inclusion, and provides accommodations for applicants with disabilities, with contact details provided for accommodations and EEO information.

Zendesk is hiring Digital Inside Sales Specialists as founding members of a new, fast-growing team to become product experts and guide both new and existing customers through the Zendesk buying journey. The role requires traveling to a Zendesk office during training and then transitioning to a hybrid schedule, with ideal candidates having a proven 2+ years in software/SaaS sales and the ability to manage full sales cycles. Responsibilities include handling inbound leads and existing customers via chat and email, resolving inquiries to drive online conversions, conducting discovery calls and demos, advocating for customer needs, meeting or exceeding SLAs/KPIs, contributing to a shared revenue target, and driving activity and pipeline. Required languages include English plus fluency in Dutch, German, Arabic, or French, with the ability to work with global clients, strong organizational skills, multitasking ability, and readiness to work 3 days per week in Lisbon. The role is hybrid with in-office time determined by the manager; Zendesk emphasizes diversity and inclusion, may use AI for screening, and offers accommodations for disabilities.

Zendesk seeks an Enterprise Account Executive in the Bay Area to drive growth by selling AI-driven CX and service solutions to enterprise customers and expand Zendesk’s footprint in high-value accounts. You’ll drive top-line revenue, identify expansion opportunities, nurture key relationships, use data and intent signals to prospect and cross-sell, and lead multi-stakeholder, long-cycle deals with proof-of-concept and AI-enabled design. You’ll build quarterly territory and account plans, align Zendesk’s AI/CX platform with customer goals, collaborate with Customer Success, Solutions Engineering, and Product teams, and maintain a robust pipeline and accurate forecast. Requirements include 8+ years in cloud/software B2B sales or solution engineering, proven enterprise sales success, experience selling to large tech enterprises, strong quota attainment, executive-level engagement, familiarity with Salesforce/Outreach/Clari/Seismic/Looker, a BA/BS, and willingness to travel in the Bay Area. Compensation includes a US annualized OTE of $340k-$510k (50/50 base/commission), a hybrid work model, and Zendesk’s commitment to equal opportunity, diversity, and accommodations, with AI screening mentioned as part of the process.

Zendesk is hiring Software Engineer II/Senior Software Engineer in Kraków, Poland for their Product and Engineering Organization, with a hybrid setup requiring one day per week in the office and roles across ML, Mobile, Front-end, Back-end Java/Ruby, and Data Science. You will collaborate with global teams to build scalable, high-performance products, writing code, design docs, tests, instrumenting changes, and deploying to production. Basic qualifications include 2–6 years of experience depending on level, proficiency in at least one of Ruby on Rails, Scala, Python, or JavaScript, plus experience with AWS and distributed systems, SaaS experience, Agile, strong communication, and a computer science degree as a plus. They offer ownership of projects, a collaborative team, opportunities to learn and grow, flexibility, a stable international engineering culture, and a Polish base salary range of zł257,000 to zł385,000 with potential bonuses or incentives, with the hybrid schedule set by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI to screen applications, and provides accommodations for applicants with disabilities; applications are reviewed regularly and future opportunities will be considered.

Zendesk is hiring a Staff Data Platform Engineer (DevOps-focused) to join its newly formed Data Platform Team in Pune, building a data platform that powers advanced analytics and AI/ML integration across the Zendesk data ecosystem. The role entails leading architecture and roadmaps for end-to-end data ingestion, transformation, storage, and governance, establishing standardized data contracts, schemas, and tooling, and driving build-versus-buy evaluations to pilot new technologies. You will deliver secure, highly available data services at scale, define SLOs/SLIs, implement robust observability and incident response, and raise the engineering bar with standards for data modeling, testing, CI/CD, and infrastructure as code to improve resilience and developer experience. Basic qualifications include 10+ years of industry experience with at least 5+ years as a DevOps engineer, 4+ years building CI/CD pipelines (primarily GitHub Actions), 3+ years leading cross-team initiatives, experience with AWS, Terraform, Kubernetes/Docker, proficiency in Python/Go/Java/Scala, and strong communication skills; preferred qualifications include 3+ years building scalable data infrastructure with automation and experience with Airflow, dbt, and data governance/security practices. The role requires being physically located in Karnataka or Maharashtra with a hybrid work arrangement, and the stack includes GCP/AWS/Kubernetes/Docker/Terraform, data tools like Fivetran, Snowflake, dbt, and Airflow, plus monitoring via DataDog and MonteCarlo, along with Zendesk’s commitment to diversity and AI-assisted screening and accommodations for applicants with disabilities.

Zendesk is hiring a Staff Software Engineer to be the technical leader for the team, defining the architecture, execution strategy, and a long-term technical roadmap while building a feature-rich system to onboard, adopt, and manage Zendesk products and empower internal integrations. The ideal candidate is a self-starter who takes ownership and drives projects from start to finish, and the role is based in Pune, Maharashtra, with a requirement to work from the office at least 3 days a week; Zendesk also notes that hires must be physically located in Karnataka or Maharashtra. Day-to-day responsibilities include contributing to core code, breaking down features for incremental feedback, owning features, collaborating with tech leaders and global teams, guiding technical decisions, balancing feature delivery with tech debt, participating in pairing and code reviews, coordinating with designers and product managers, triaging customer issues, providing production support, and continuously improving observability, performance, reliability, and security while offering strategic leadership for the near to mid-term. Qualifications call for 9+ years in full-stack software engineering for enterprise-scale SaaS or large web apps, with strong proficiency in languages such as Java, Ruby, Go, Scala, TypeScript, or Node.js, plus 9+ years of JavaScript/TypeScript experience with React and Redux, solid MySQL experience, and a proven track record of delivering large-scale, resilient systems, along with excellent communication and the ability to influence without authority. The tech stack includes one of the largest Ruby on Rails codebases, MySQL and Redis data stores, occasional Go/Java services, and connections via gRPC, REST, Kafka, and GraphQL, deployed to Kubernetes with Docker and Spinnaker on AWS, and monitored with Datadog; the role features a hybrid work model, a commitment to diversity and inclusion, and accommodations for applicants with disabilities.

Zendesk is hiring an SMB Account Executive for the Greater China region to grow the SaaS business by acquiring new customers, expanding existing accounts, and building cross-functional relationships. Responsibilities include driving revenue, nurturing customer relationships for retention, cross-selling, using data insights to prospect, and clearly communicating Zendesk’s value to align with customers’ goals. The role requires a BA/BS, at least 2 years of B2B SaaS sales or solution engineering experience with a proven target track record, bilingual English and Mandarin (Cantonese a plus), strong negotiation and presentation skills, and proficiency with Salesforce and other sales tools. The position offers a hybrid work arrangement with some in-office days, the exact schedule to be determined by the hiring manager. Zendesk emphasizes diversity and inclusion, is an equal opportunity employer, may use AI for screening, and provides accommodations for applicants with disabilities.

Zendesk is seeking a Senior Full Stack Engineer to build a real-time voice AI product with a backend-centered focus on low latency, reliability, and end-to-end feature ownership. You’ll build and improve backend systems powering real-time voice conversations, develop integrations for telephony and external AI services, ship features across the voice platform, and work on reliability, observability, performance, and real-time interaction challenges like interruptions and turn-taking. This role offers real user impact, opportunities to tackle interesting technical problems in low-latency systems and AI-powered workflows, and broad ownership across product, platform, and infrastructure. Ideal candidates have 3+ years of production software experience, strong backend fundamentals (APIs, async systems, integrations, system design), and familiarity with real-time or event-driven systems; nice-to-haves include React/TypeScript, Python async architectures, telephony/WebRTC, and LLMs or conversational AI. The compensation includes a US base salary of $145k-$217k with potential bonuses/benefits, and Zendesk supports hybrid work, diversity and inclusion, equal opportunity hiring, and accommodations for applicants with disabilities.

Zendesk is looking for an Employee Service Sales Specialist with a proven B2C SaaS sales track record to expand the Employee Service account base, build relationships with decision makers, and deepen Zendesk's impact with existing partners. The role involves positioning Employee Service use cases, collaborating with the sales team across the full sales cycle, delivering ROI analyses, providing subject matter expertise, owning quota attainment, and feeding customer feedback to product development. Qualifications include a BA/BS or equivalent, at least 10 years in HR/IT service and operations management, a minimum of 3 years in Employee Service sales, a strong track record of meeting targets, experience with complex sales cycles and renewals, and an entrepreneurial, collaborative mindset with excellent communication and travel readiness. The position is hybrid, requiring some in-office presence at a local Zendesk office with flexible remote work for part of the week, with the exact schedule determined by the manager. Zendesk emphasizes an inclusive, diverse workplace, may use AI for screening, and provides accommodations for disabilities, along with equal opportunity employment and related rights information.

Zendesk is hiring a Senior Account Executive in Indonesia to grow its Commercial/Mid-Market SaaS customer base by acquiring new logos and expanding existing partnerships. The role emphasizes owning a pipeline, driving top-line revenue, nurturing relationships, cross-selling, and using data insights to improve prospecting, retention, and expansion. You will lead complex, value-based sales cycles, articulate Zendesk’s benefits to executives, maintain an accurate forecast, and develop executive sponsorship while collaborating with internal teams. Requirements include a BA/BS, 8+ years of B2B SaaS sales in customer experience, bilingual English and Bahasa Indonesia, experience with territory/account planning and tools like Salesforce or Clari, and travel as needed. The position is hybrid (part onsite in Indonesia with schedule determined by the manager) and Zendesk reinforces equal opportunity, diversity and inclusion, accommodations, and a note that AI screening may be used in hiring.

Zendesk is seeking a Senior Manager, Revenue Recognition in Austin, TX to own the monthly revenue close using Zuora Revenue (RevPro) and ensure an accurate, audit-ready process. The role covers end-to-end close, posting revenue entries to the GL, maintaining balance sheet reconciliations (deferred revenue, contract assets, unbilled AR), providing ASC 606 guidance on complex transactions, mentoring the revenue accounting team, and continually improving close procedures and controls. Requirements include 7+ years in revenue recognition or technical accounting with a CPA, hands-on RevPro close experience, and strong ASC 606 knowledge; preferred qualifications include SaaS experience, NetSuite or other ERP experience, and prior staff management. The position offers a hybrid work arrangement with in-office days and a base salary range of $151,000 to $227,000, potentially plus bonus and benefits. Zendesk is an equal opportunity employer committed to diversity and inclusion, notes AI-based screening may be used, and provides accommodations for applicants with disabilities.

Zendesk's Enterprise ML team uses scalable ML, deep learning, and LLMs to influence business decisions, and the Senior AI Engineer will lead the design and deployment of sophisticated AI systems—emphasizing LLMs and agentic architectures—to translate complex AI concepts into enterprise value. Responsibilities include owning business KPIs (like churn and AI adoption), delivering production-grade LLM apps end-to-end, creating evaluation frameworks and feedback loops, building high-performance Python services, and maintaining data foundations with Snowflake, dbt, and Airflow, while acting as a technical translator for non-technical partners. They seek 3+ years in AI/ML/data science, a BA/BS in CS/DS (advanced degree preferred), a proven track record shipping production intelligent systems, and the ability to influence the product roadmap through user-centric insights and cross-functional collaboration. Candidates should have expertise in architecting and benchmarking LLM-native apps and autonomous agents, strong prompt/context engineering and model evaluation, Python proficiency for AI logic and backend services, advanced SQL, API design, familiarity with Snowflake/dbt/Airflow, and experience integrating AI-native workflows and frontend React. The role offers a hybrid work model with partial onsite collaboration, Zendesk's commitment to diversity, equity, and inclusion and equal opportunity, accommodations for disabilities, and a note about AI screening in hiring; the company invites applicants to explore opportunities worldwide.

Zendesk is seeking an Account Executive for Spain and Portugal to drive B2B revenue with a focus on AI-enabled solutions, building relationships with new customers and expanding existing partnerships. The role involves driving top-line growth, cross-selling across products, managing key customer relationships, using data and adoption history to prospect and improve retention, and creating quarterly territory plans to increase market share. You will lead complex, multi-month, value-centric sales cycles with proof-of-concept stages, maintain a robust pipeline and accurate forecast, and establish C-level sponsorship to close deals, while collaborating with internal teams. Requirements include a BA/BS, 4+ years in cloud/software B2B/AI sales with a proven quota record, expertise in navigating complex cycles and renewing contracts, selling to C-level executives, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker; fluency in Spanish and English (Portuguese a plus) and willingness to travel. Zendesk emphasizes its mission to deliver exceptional customer experiences, offers a hybrid work model, supports diversity and inclusion, notes that AI may screen applicants, and provides accommodations for applicants with disabilities.

Zendesk is seeking an Account Executive to grow its Commercial SaaS customer base, build relationships with new clients, and expand Zendesk’s offerings by aligning to customers’ goals. The role focuses on driving top-line revenue through new acquisitions and account expansion, nurturing relationships for retention, cross-selling, and leading complex, value-based sales cycles to exceed quarterly and annual targets, while using data and customer insights to improve pipeline and retention. It requires maintaining a robust pipeline with accurate forecasting, securing executive sponsorship, collaborating with internal teams, and traveling as needed. Qualifications include a BA/BS (or equivalent), 3+ years of B2B SaaS sales or solution engineering experience with a track record of exceeding targets, mastery of long sales cycles and renewals, and the ability to sell to VP/C-level executives, plus familiarity with Salesforce and Clari. Zendesk emphasizes a human-centered customer experience, hybrid work options, commitment to diversity and inclusion, AI screening in hiring, and reasonable accommodations for applicants with disabilities.

Zendesk is transforming customer experience and employee services with its AI-powered Resolution Platform, helping top brands deliver smarter, faster, and more personal service at scale. As a Senior Solutions Consultant, you’ll be a trusted advisor and technical thought leader who architects AI-driven CX and ES solutions and partners with Sales, Product, Engineering, and Customer Success to drive measurable outcomes. You’ll lead technical and business discovery, translate AI capabilities into business narratives, own end-to-end technical engagements from design to pilots, integrate scalable solutions using Zendesk APIs and cloud platforms, and measure ROI to optimize impact while championing AI adoption. Requirements include 5+ years of presales/solutions consulting in SaaS/CX or enterprise software, strong web/scripting and SaaS architecture knowledge, pilot/POC experience, deep AI expertise (LLMs, NLP), domain expertise in CCaaS/ITSM/BI, excellent communication, a bachelor’s degree, and willingness to travel. Zendesk emphasizes a hybrid, inclusive culture and equal opportunity, with AI screening as part of hiring, and seeks strategic, collaborative, customer-obsessed, technically fluent innovators who stay ahead of evolving CX and ES technologies.

The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle and must be both sales-focused and technically savvy to convincingly present the software’s merits to Enterprise and Mid-Market executives. They will work with Sales, Marketing, and Product Managers as the technical bridge, owning the prime technical relationship with prospects and delivering information onsite, online, and by phone to drive customer happiness. Requirements include 5+ years of mid-market/enterprise software sales, the ability to map RFI/RFP requirements to software, excellent communication and presentation skills, desired call center experience, experience scoping pilots/POCs, knowledge of web/scripting technologies and SaaS, strong problem-solving and solution-scoping abilities, willingness to work in a fast-paced startup, a bachelor’s degree (graduate degree a plus), and willingness to travel. Desired skills include prior consulting experience implementing enterprise software and in-depth knowledge of customer service software, ITSM, CCaaS, data warehousing, and business intelligence. The role is hybrid with in-office time and remote work, Zendesk emphasizes diversity and inclusion, AI may be used to screen applications, and accommodations are available for applicants with disabilities.