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Zendesk is hiring a Sales Development role in the EMEA region to drive new business, manage a busy outbound pipeline, and deliver an outstanding customer experience while targeting startups, unicorns, and enterprise customers. The role involves being a key member of the sales team, generating high-value pipeline, and using innovative prospecting across cold accounts and new divisions of existing Zendesk customers. Requirements include fluency in English and Arabic, at least six months in a sales-related role, a passion for consultative SaaS sales, strong communication, and a hybrid Lisbon-based work arrangement. Zendesk offers a supportive environment with leadership dedicated to development, a buddy system, flexibility between home and office, and necessary tools and resources. The company is committed to diversity and inclusion, notes AI may screen applications, and provides accommodations for applicants with disabilities; the role includes a hybrid onsite schedule determined by the hiring manager.

Zendesk is seeking a Sales Development professional for the EMEA region (hybrid Lisbon) to drive new business, execute the regional strategy, and contribute to Zendesk’s fast-growing customer-support platform. You will manage a busy outbound pipeline, prospect into cold accounts and new groups within existing customers, and generate high-value pipeline across startups, unicorns, and enterprise customers while delivering an outstanding customer experience. The ideal candidate is native Polish with fluent English, has at least 6 months of sales-related experience, a passion for consultative SaaS sales, strong communication skills, a “can-do” attitude, and a bachelor’s or master’s degree is preferred; availability for a hybrid Lisbon work arrangement will be determined by the hiring manager. Zendesk offers a supportive environment with leadership focus, a dedicated buddy system, and flexibility to work from home or the office, with in-office days to be scheduled by the team; the hybrid model includes a rich onsite experience and remote work part of the week. The company is an equal opportunity employer committed to diversity, equity, and inclusion, may use AI for screening, and provides accommodations for applicants with disabilities on request.

The role is a Configuration Specialist in Zendesk’s Managed Services, based in Bangalore, responsible for configuring Zendesk solutions, consulting on best practices, and delivering hands-on production updates for a global portfolio of customers. Responsibilities include maintaining product expertise, managing a backlog for customer portfolios, guiding customers to optimize Zendesk usage, collaborating with global Managed Services Consultants to gather requirements and prioritize tasks, performing detailed account reviews and configuration analyses, and designing, testing, and rolling out complex updates while contributing to process improvements. Requirements include 2–6 years of professional consulting or customer-success experience, Zendesk or CX experience a plus, SQL/Python scripting, familiarity with analytical tools (Excel/Tableau/Power BI), strong communication skills, problem-solving ability, high attention to detail, and the ability to work independently and manage multiple initiatives, with flexibility to work shifts. Location and work model: candidates must be located in or willing to work from Karnataka or Maharashtra; the role is hybrid, requiring some in-office presence with a schedule determined by the manager. Additional notes: Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI screening per policy, and offers accommodations for applicants with disabilities; the role emphasizes collaboration with a global team and growth opportunities in a rapidly expanding managed-services group.

Zendesk is seeking a Principal PSE based in Singapore to drive partner-led growth across APAC, including the Philippines, by building and owning the partner plan and coordinating with Zendesk Direct Sales. The role involves recruiting, onboarding, enabling partners, achieving partner revenue and profitability targets, and serving as a liaison between the partner ecosystem and Zendesk sales. Key duties include building a partner ecosystem aligned with GTM priorities, enabling partners on Zendesk value propositions, co-developing quarterly joint business plans, collaborating with marketing, tracking pipelines, maintaining CRM data, and ensuring adherence to Zendesk sales methodology. Required qualifications include a bachelor’s degree, 10+ years of B2B SaaS sales with quota-bearing experience, strong prospecting, time management, communication, and the ability to engage C-level stakeholders, with knowledge of sales methodologies and BI tooling. Zendesk emphasizes a hybrid, inclusive culture, is an equal opportunity employer, notes that AI may screen applications, and offers accommodations for applicants with disabilities.

Zendesk’s Enterprise Data & Analytics team is seeking a Senior Data Engineer to build curated data products and data warehouse solutions, primarily on BigQuery/Snowflake using dbt, Airflow, and Terraform. Daily responsibilities include collaborating with teammates and stakeholders to define analytics outcomes, serving as a data model subject matter expert, transforming raw data into schemas across domains, building and maintaining ELT pipelines for reliable reporting, and promoting engineering best practices and data quality. Requirements cover 5+ years of experience in complex data pipelines and ETL, strong data modeling/architecture, advanced SQL, experience with Snowflake and dbt, API integrations, and the ability to translate business needs with strong documentation and governance. Preferred qualifications include Snowflake administration, knowledge of modern and classic data modeling (e.g., Kimball, Inmon), experience in multiple business domains, 3+ production dbt projects, and expert Python. The role uses a stack of ELT tools (Snowflake, Fivetran, dbt, Airflow, Kafka, HighTouch), BI tools (Tableau, Looker), and infrastructure (GCP/AWS/Kubernetes/Terraform, GitHub Actions), offers a hybrid work arrangement, and underscores Zendesk’s commitment to diversity, equal opportunity, AI screening policies, and accommodations.

The job is a Staff Software Engineer, Full Stack in Zendesk’s Data and Analytics team, offering remote flexibility and aligning with Pacific Time to help build an AI-native analytics platform that delivers trusted, explainable insights from memory-graph data. The Data & Analytics core team develops analytics on Zendesk customer data, continually evaluating datasets and enhancing analytics and measurement capabilities. You will work on backend Java with the Maven/Spring toolchain, apply TypeScript and React on the frontend, build new platform capabilities, deploy to production, and collaborate closely with a focused team, the Technical Lead, and Product Manager to shape the roadmap. Requirements include at least 6+ years of full-stack engineering with a Java focus, strong Maven/Spring practices, the ability to extend existing codebases, knowledge of data/ETL pipelines and Spark, distributed systems experience, Linux internals, and strong communication and collaboration skills. The role uses Java, Maven, Spring, Spark, TypeScript, React, Kubernetes, Linux AMIs on AWS, Elasticache/Redis, DynamoDB; US base salary range is $164k-$246k with potential bonuses, Zendesk supports hybrid work and equal opportunity, and AI may be used to screen applications with accommodations available if needed.

Zendesk is seeking a Senior Finance Manager for GTM Finance - Pricing/Costing (Remote/Austin, TX or Madison, WI) to analyze cost structures and pricing strategies that improve gross margins and support top-line growth, in partnership with the Pricing, Product, and R&D Finance teams. Responsibilities include leading pricing and packaging analyses, developing AI/LLM and SaaS cost models, building business cases, maintaining dashboards, driving cross-functional governance, mentoring junior staff, and presenting insights to senior leadership. Qualifications require a bachelor’s degree in Finance/Accounting/Economics (MBA preferred), 8+ years of financial analysis experience with pricing/cost modeling (experience with AI-related costs a plus), and strong leadership with advanced modeling and proficiency in Excel, SQL, Tableau, or Looker. Preferred qualifications include experience in high-growth tech environments and comfort with ambiguous, rapidly changing settings. The package includes a US base salary range of $138,000–$206,000 (with potential bonus and benefits), flexible remote options, a dynamic inclusive culture, and a commitment to diversity, equity, and inclusion; Zendesk also notes AI screening and accommodations as part of their process.

The Solutions Consultant at Zendesk is responsible for all technical, solution, and competitive aspects of the sales cycle, acting as a sales-focused, technically savvy bridge between Sales Representatives and prospects to drive customer happiness through online and virtual delivery. Requirements include 5-8 years of related experience with at least 3 years in software pre-sales, strong interpersonal and communication skills, experience leading pilots and proofs of concept, knowledge of web technologies and SaaS, excellent problem-solving and solution scoping abilities, bilingual proficiency in Spanish and English, flexibility in a dynamic environment, and a bachelor’s degree (graduate degree is a plus). Desired skills include proficiency in Portuguese, prior consulting experience implementing enterprise software, knowledge of customer service software, ITSM, AI, CTI, BI, Integrations, REST APIs, Middleware, and call center experience is a plus. Zendesk describes itself as the intelligent heart of customer experience, powering billions of conversations and advocating for digital-first customer experiences, with over 5,000 employees worldwide. Zendesk is an equal opportunity employer that values global diversity, equity, and inclusion, and provides accommodations for applicants with disabilities, including a contact email for accommodation requests and information on EEO rights.

Zendesk is recruiting an SMB Account Executive to grow its SMB customer base across multiple languages (French, German, Dutch, Italian, Spanish) by pursuing new opportunities and closing deals of varying sizes in the SaaS space. Responsibilities include driving revenue through new customer acquisition and account expansion, nurturing relationships for satisfaction and retention, cross-selling, using data and adoption history to target prospects, articulating Zendesk’s value, leading competitive sales cycles, maintaining a qualified Salesforce pipeline, and meeting forecasts and revenue goals. Required qualifications are a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a track record of exceeding targets, strong prospecting and outreach skills, excellent presentation/negotiation/closing abilities, entrepreneurial spirit, and familiarity with Salesforce, Outreach, and Clari. The role supports Zendesk’s hybrid work model with a team-level in-office schedule and remote flexibility, emphasizing collaboration and cross-functional alignment. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, offers accommodations for applicants with disabilities, and provides contact information for accommodation requests.

Zendesk is recruiting Digital Inside Sales Specialists to handle a high-velocity sales process, become product experts, and guide both new and existing customers toward informed Zendesk purchases as founding members of a new team. Key responsibilities include responding to inbound leads and customer inquiries via chat and email, driving online conversions, conducting discovery calls and demos, understanding customer needs, and meeting or exceeding SLAs, KPIs, and shared revenue targets. Requirements include excellent written communication in Dutch, German, Arabic, or Italian and English, 1+ years of sales experience (SaaS/software experience preferred), ability to work with a global market, strong multitasking and organizational skills, and availability to work four days per week in the Lisbon office; training requires travel to Zendesk offices with a hybrid schedule afterward. The role offers a hybrid work model with in-office days to be determined by the hiring manager, balancing onsite collaboration and remote work. Zendesk emphasizes diversity and inclusion, is an equal opportunity employer, and provides accommodations for applicants with disabilities; accommodations can be requested by emailing peopleandplaces@zendesk.com.

Zendesk is hiring a Product Led Growth Sales Specialist to handle inbound inquiries and engage customers primarily via chat and email, with occasional calls, as a stepping stone into sales, marketing, or product management, and this is part of planned growth in our Digital Segment, working alongside traditional sales. Responsibilities include responding to high volumes of inbound leads and existing customer inquiries, articulating the value of Zendesk solutions, and proactively following up to resolve inquiries while developing product expertise to feed feedback to Product, Revenue Operations, and Advocacy. The role aims to create engaging conversations, establish trust as a trusted advisor, and identify when deeper engagement with an account manager is beneficial, also collaborating with core sales to hand over complex opportunities. Qualifications include excellent written English, a desirable second language, sales experience or a willingness to start in sales, ability to learn tools quickly, strong organization, and the ability to thrive in a fast-paced environment, with in-office work 4 days a week; prior SDR/BDR or other customer-facing roles are advantageous. Zendesk promotes hybrid work, diversity and inclusion, equal opportunity employment, and reasonable accommodations for applicants with disabilities, with an option to contact peopleandplaces@zendesk.com for accommodations and information on EEO rights.

Zendesk is seeking a Product Led Growth Sales Specialist to join its Digital Segment in Mexico (CDMX or Estado de Mexico), with a hybrid schedule that requires in-office presence part of the week. The role focuses on inbound engagement from new and existing customers, delivering support via chat and email and using calls when needed to build customer delight and guide purchasing decisions. Key duties include responding to high-volume inquiries, articulating Zendesk’s value, proactively following up to resolve issues, becoming a product expert, initiating engaging conversations, coordinating with core sales for complex opportunities, and exceeding targeted activity and revenue metrics. Qualifications include excellent English writing, a desired second language, sales experience or a willingness to start a career in sales, quick learning of tools, strong organization, and a preference for SDR/BDR or other customer-facing backgrounds; in-office four days per week in Mexico. Zendesk emphasizes diversity and inclusion, offers accommodations for applicants with disabilities, and provides resources and contact options for accommodations.

Zendesk is hiring Software Engineer II/Senior Software Engineer in Kraków, Poland, with a hybrid arrangement requiring one day per week in the office. In this role you will collaborate with global teams to build scalable, high-performance products, write code and design docs, create tests, instrument changes, and deploy to production. The position spans multiple areas and languages (Machine Learning, Mobile, Front-end, Back-end Java/Ruby, Data Science) with responsibilities such as maintaining reliability and performance, optimizing components, building backend services, and developing Zendesk email integrations. Basic qualifications include 2–6 years of experience depending on the level, proficiency in at least one language (Ruby on Rails, Scala, Python, JavaScript), familiarity with AWS and distributed systems, SaaS experience, strong communication, and Agile practice, with a Poland base salary range of PLN 235,000 to PLN 353,000 plus potential bonuses or benefits. Zendesk emphasizes diversity and inclusion, offers ownership and growth opportunities, flexible work arrangements, and accommodations for disabilities, and invites eligible candidates to apply as opportunities arise.

The AI Specialist, Customer Success is a dynamic advisory role focused on helping Zendesk customers realize business outcomes quickly by leveraging Advanced AI Agents, spanning contacts from CXO-level to administrators. Their mission is to drive AI adoption through outcome-driven engagement, partner with the Customer Success organization and other teams to ensure value realization, and work with Customer Success, Professional Services, and Product Development to maximize AI impact. Key responsibilities include proactive health management, accelerating AI adoption, building strong customer relationships, delivering onboarding and ongoing engagement with mutual Success Plans, advocating for customers within Zendesk, coordinating with technical teams, and tracking engagement and account health metrics. Qualifications require at least 3 years in Customer Success/Experience in enterprise SaaS, the ability to demonstrate AI’s business value to technical and non-technical stakeholders, strong multi-tasking and cross-functional influence, and a bachelor’s degree in a related field plus familiarity with customer success tools like Gainsight. Zendesk supports a hybrid work model, emphasizes diversity and inclusion, offers accommodations for disabilities, and is an equal opportunity employer with offices and collaboration opportunities worldwide.

Zendesk is hiring a Senior Machine Learning Manager to lead the vision, design, and implementation of scalable ML and generative AI systems, while mentoring a team and aligning ML initiatives with business goals. Key responsibilities include designing robust ML architectures, scaling ML productization, leading ML engineers and data scientists, engaging stakeholders, and promoting MLOps practices, CI/CD for models, monitoring, data contracts, and compliance. Ideal candidates have 5+ years in ML/DS roles with 2+ in leadership, a CS/Data Science degree (advanced preferred), deep expertise in ML system design and deployment on cloud platforms (AWS, Snowflake), plus Python proficiency and experience with data pipelines and the modern data stack (dbt, Astronomer). The role emphasizes business impact, cross-functional collaboration, clear communication, and thought leadership to influence Zendesk's technology roadmap and AI strategy, with opportunities to shape AI features at enterprise scale. The position offers a hybrid work model, global impact, an inclusive culture with a focus on diversity and inclusion, and accommodations for disabilities; Zendesk is an equal opportunity employer committed to flexibility, growth, and employee well-being.

Zendesk is seeking a Regional Vice President for Asia to lead sales across the Greater China Region, Southeast Asia, and Korea, reporting to the Senior VP of Sales for Asia Pacific & Japan and partnering with regional leadership to drive long-term growth. The role involves developing a comprehensive regional sales strategy, aligning cross-functional teams (Enterprise Sales, Marketing, Pre-Sales, Customer Success, Services, and Sales Development), and guiding distributed teams across multiple countries. Key responsibilities include defining customer acquisition strategies for direct inbound channels and a partner ecosystem, owning revenue targets for new and expanded accounts, recruiting and developing sales leaders, and delivering regular performance and market insights to executives. Requirements include 10+ years in software/SaaS sales, 5+ years of senior cross-country leadership in Asia (GCR, SEA, Korea), a track record of closing both mid-market and large enterprise deals, and deep understanding of regional markets, cultures, regulations, and partner ecosystems. Zendesk emphasizes an inclusive, hybrid work culture, AI-based screening, and equal opportunity employment, with accommodations available for applicants who need them.

Zendesk is hiring a Senior Engineer to build and scale a Kubernetes-based platform and automate its deployment and lifecycle using technologies like Kubernetes, AWS (EC2/EKS/CloudFormation), containerd, Consul and Vault, with Spinnaker for pipeline automation. The role involves maintaining deployment pipelines, adding advanced self-healing and configuration management, contributing to open source, maintaining engineering docs and blogs, and supporting developers on the platform while coordinating with security to meet SOC-II compliance. Must-have skills include moderate experience with Kubernetes, proficiency in Go or Ruby, experience in Platform Engineering or DevOps, and familiarity with AWS services such as EC2, EKS, CloudFormation and IAM, along with strong ownership and commitment to code quality and tests. Nice-to-have items include Linux experience, on-call production support, and experience building or running self-managed Kubernetes clusters. The role requires being located in Maharashtra (with a note listing Karnataka as an alternative in some postings) and follows a hybrid in-office model; Zendesk emphasizes equal opportunity, diversity and inclusion, may use AI in screening, and offers accommodations for disabilities.

Zendesk is seeking a Revenue Recognition Manager with deep ASC 606 expertise (especially in SaaS) to manage revenue processes, policies, and related systems for customer contracts. The role includes authoritative ASC 606 interpretation, practical application at the contract level, and advisory support to Revenue Operations and Legal on contracts and amendments. Additional duties cover driving continuous improvement of processes and systems, ensuring data integrity, and leading resolution of revenue discrepancies, along with owning monthly/quarterly financial reporting and audit support. The ideal candidate will have heavy ASC 606 knowledge, SaaS experience, a accounting/finance degree (CPA preferred), and proficiency with Zuora Billing, Z-Revenue, NetSuite, and Salesforce, plus strong analytics and cross-functional collaboration, and must operate within US hours and be located in Mexico City or Mexico State for hybrid work. Zendesk emphasizes an inclusive culture with AI screening for applicants, offers a hybrid work model, and commits to diversity and accommodations for applicants with disabilities.

The role is a quota-bearing AI Sales Specialist at Zendesk, collaborating with the Core AE team to drive growth and adoption of Zendesk's AI products within the EMC segment in the AMER region. Main duties include taking full ownership of sales quotas, coordinating with the core sales team to pursue revenue from existing Zendesk accounts and new opportunities, and building strong customer relationships using a value-based selling approach to align the AI portfolio with client goals. It also involves leading AI POCs, partnering with the AI Success team to identify expansion/cross-sell opportunities, and helping forecast usage to maximize ARR while meeting customer requirements. The role requires proven experience in a quota-carrying sales position (preferably in Conversational AI/CX), a track record of hitting targets, excellent communication, travel flexibility, and, if possible, overlay/co-sell experience. Zendesk emphasizes inclusion and a hybrid work model, notes a US OTE of $152k-$228k with a 60/40 base/commission mix, and is an equal opportunity employer that provides accommodations and information on EEO rights.

Zendesk is seeking a high-energy SMB Account Executive with a hunter mentality to acquire net-new customers, build pipeline, and close deals of varying sizes, while also owning and managing a book of business for cross-sell, upsell, and ongoing customer success. The role emphasizes identifying opportunities, building relationships from scratch, and driving revenue through both new business acquisition and strategic account expansion, using data insights and adoption metrics to target prospects and strengthen retention. Responsibilities include driving top-line revenue, maintaining a strong Salesforce-based pipeline, leading competitive sales cycles, providing accurate forecasts, and collaborating with internal teams to optimize territory strategy and sales motion. Requirements include a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a proven net-new acquisition track record, strong prospecting and closing skills, and familiarity with Salesforce, Groove, and Clari. Zendesk promotes a hybrid, inclusive work culture and is an equal opportunity employer committed to diversity and inclusion; AI may be used to screen applications, and accommodations for applicants with disabilities are available.

The role is an AI Sales Specialist in Zendesk's LATAM SMB segment, a quota‑carrying overlay position working with the Core AE team to prospect, demo, and close deals featuring Zendesk's AI products. Core responsibilities include meeting sales quotas, collaborating with the core sales team to grow revenue from existing and new Zendesk accounts, and engaging customers with value-based selling, AI POCs, and tailored demonstrations of the AI Agent portfolio. The role also involves collaborating with the AI Success team to identify expansion opportunities, supporting commercial modeling and usage forecasts to maximize ARR, and enabling the sales team through AI enablement with territory ownership. Candidates should have proven quota-carrying sales experience (preferably in Conversational AI or CX), strong communication skills, willingness to travel, and preferably experience in an overlay AE/co-sell setup. Zendesk emphasizes a hybrid, inclusive culture with competitive benefits, diversity and inclusion, and notes AI-driven screening and accommodations for applicants with disabilities.

Zendesk is hiring a Product Design Manager in Pune, India, to lead and mentor a growing design team, integrate designers into the broader design practice, and shape a world-class local design culture aligned with the global product strategy. The role reports to the Director, Product Design in the United States and collaborates with teams in the US, Australia, and Singapore, translating strategy and business goals into work across diverse projects while building cross-functional relationships. You will help scale the design practice by recruiting, hiring, onboarding, providing regular performance feedback and coaching, and championing design quality through critiques and feedback while refining processes and templates to increase impact. Requirements include 5+ years in design or related fields, 3+ years of managing direct reports, experience mentoring designers, strong collaboration and communication, and a portfolio showing end-to-end design work; candidates must be physically located in Karnataka or Maharashtra (Pune-based) and follow a hybrid schedule with partial in-office presence as determined by the hiring manager. Zendesk emphasizes equal opportunity and inclusion, notes that AI screening may be used, and offers accommodations for applicants with disabilities, inviting applicants to apply via the official Zendesk careers page.

Zendesk is hiring a seasoned software engineer for Agent Workspace, a hybrid role requiring relocation to Pune with 3 days in the office; candidates must be located in Karnataka or Maharashtra per requirements. The role focuses on building and maintaining microservices and APIs in Java 11+ (Vert.x) and developing frontend features using TypeScript, JavaScript, and React, with REST/GraphQL connectivity; backend architecture for performance and scalability; close collaboration with frontend, product, QA, and DevOps. Requirements include 6+ years of software engineering with 3+ years full-stack, strong JS/TS and React, 3+ years backend (Java preferred) plus Docker, AWS/GCP, relational and NoSQL databases, and excellent problem-solving and communication; agile experience. Bonus points for open-source contributions, CI/CD tooling, system monitoring, API design, mentoring, performance tuning, and driving modern engineering practices and roadmap contributions. Zendesk advocates for diversity and inclusion, offers a flexible hybrid work model, supports reasonable accommodations, and uses AI screening per policy.

Zendesk Product Security is a globally distributed team that embeds security into the software development lifecycle through processes and tooling, including a mature bug bounty program, security reviews, testing tooling, and vulnerability lifecycle management, with a focus on secure-by-design reviews and building new security tooling for customer-facing features. The role is hybrid and based in Pune, India, requiring relocation and three days in the office; candidates must be located in Karnataka or Maharashtra. You’ll join a high-performing team building distributed, high-scale integrations with partners like Slack, Atlassian, and AWS, processing around 10 million events per day and needing strong problem-solving and leadership. Daily duties include designing and leading customer-facing software projects, ensuring long-term viability (18+ months), managing time effectively, communicating clearly, mentoring juniors, championing accessibility, and collaborating with designers and product managers to optimize outcomes for customers. Requirements include 9+ years of full-stack software engineering experience (React/JS/Node/TS), proficiency with modern JavaScript frameworks, mono-repo tooling, Salesforce integrations, and experience integrating with Jira/Slack/Shopify; the tech stack includes Go, JavaScript/TypeScript, React/Redux, AWS, Spinnaker/Kubernetes, and data stores like Aurora/MySQL, DynamoDB, and S3, with Zendesk committed to equal opportunity, AI screening, and accommodations as part of its DEI efforts.

Zendesk is seeking a Senior Enterprise Sales Manager to lead a high-performing Enterprise field sales team targeting large accounts (1,000+ employees) with a solution- and value-driven approach. The role emphasizes operational rigor, team leadership and culture-building, mentoring and training of Enterprise Account Executives, C-level engagement with customers, cross-functional collaboration, demand generation, and precise forecast reporting (including MEDDPICC deal reviews) to drive bookings and quota attainment. Requirements include 10+ years of software sales experience with 3–5+ years in Enterprise sales management, a proven track record of revenue growth, the ability to hire and train AEs, and strong presentation and listening skills; CX experience is a plus. The position offers a US on-target earnings range of $290,000 to $434,000 with a 50/50 base/commission mix, and potential bonuses or benefits depending on location and qualifications. Zendesk highlights a hybrid work environment, commitment to diversity and inclusion, AI screening in hiring, and reasonable accommodations for applicants with disabilities.

Zendesk, a leading Customer Experience and Support Platform, is hiring for a pure hunting sales role to identify and qualify opportunities across SMB, Commercial, and Enterprise accounts in America, collaborating with internal stakeholders to build the pipeline. You will engage with prospects to understand their challenges, help target accounts with the sales team, generate high-value pipeline through outbound prospecting, craft personalized messaging, and research companies using sources like 10K/10Q and news articles. Requirements include 2+ years in a sales-related role, business development experience across SMB/Enterprise/Commercial, a competitive self-starter mindset, excellent communication, and proficiency in Salesforce, Zoominfo, Outreach, and 6sense; a Bachelor’s degree is preferable. The US OTE range is $33.65-$50.00 with a 70/30 base-to-commission split, and the role may include bonuses and benefits, with a hybrid work arrangement that requires some in-office presence. Zendesk is an equal opportunity employer committed to diversity and inclusion, notes that AI screening may be used, and offers accommodations for applicants with disabilities.

Zendesk builds AI-powered, customizable software that helps businesses connect with customers, and they believe great customer experiences start with great employee experiences. The role is Senior Technical Product Manager for the Custom Data Platform, with the team in Pune and a requirement to be located in Karnataka or Maharashtra, focusing on Custom Objects and Custom Fields to let customers model and manage data for AI and automation. You’ll shape the strategy and roadmap, collaborate across engineering, design, product marketing, and customer success, listen to customers to simplify data challenges, drive adoption, use data to guide decisions, and contribute to the API platform and catalog. Requirements include 5+ years of SaaS/enterprise product management experience, strong technical understanding of APIs, databases, data modeling, or platform extensibility, curiosity about customer workflows, familiarity with event streams and large-scale systems, and clear communication. Bonus points for experience with customer service or CRM platforms, low-code/no-code environments, or prior work with Custom Objects or Custom Fields; location is restricted to Karnataka or Maharashtra with a hybrid in-office schedule, and Zendesk emphasizes AI screening, diversity, and accommodations.

Zendesk’s AI/ML Platform team builds the foundation for all GenAI-powered experiences, and they’re hiring an ML Engineer II to design, implement, and improve core components of Zendesk’s GenAI infrastructure—such as the LLM Proxy, evaluation frameworks, and AI-agent orchestration tools. This is a hands-on role with strong growth potential for someone who wants to deepen expertise in LLM systems and GenAI infrastructure, contributing to LLM Proxy development, benchmarking and A/B testing frameworks, and orchestration for multi-step, tool-using AI agents alongside product and platform teams. Requirements include 2–4 years of hands-on experience developing and deploying ML systems or infrastructure, familiarity with LLM applications and vector databases, cloud and container ecosystems (AWS/GCP/Azure, Kubernetes, Docker), proficiency in Python plus at least one backend language, and comfort with CI/CD and cross-functional collaboration. Preferred qualifications include experience with small-scale ML services, ML observability/evaluation tools, and prompt engineering or fine-tuning workflows, with the tech stack spanning Python, AWS, OpenAI/Anthropic/Google/Llama, and infrastructure like Kubernetes, Docker, Kafka. Zendesk offers full project ownership, meaningful impact, a collaborative team, growth opportunities, flexible hybrid work with remote options, and benefits such as professional development funds, medical insurance, and accommodations for applicants with disabilities.

Zendesk’s AI/ML Platform team builds the foundation for AI-driven customer experiences and is hiring a Senior ML Engineer to lead GenAI infrastructure, including the internal research platform, LLM Proxy, A/B testing, evaluation benchmarking, and agentic workflow orchestration tools. The role involves delivering robust, scalable systems by building LLM benchmarking frameworks, contributing to the LLM Proxy for safe and cost-optimized access to foundation models, and partnering with applied ML, product, and platform teams while implementing monitoring, observability, rate-limiting, and cost attribution. Candidates should have 5+ years in production ML systems, familiarity with core ML infrastructure (registries, feature stores, orchestration, inference serving), understanding of LLM/GenAI platforms, experience with cloud providers (GCP/AWS/Azure), Kubernetes, Docker, distributed systems, and proficiency in at least one server-side language with CI/CD mastery. Preferred qualifications include agentic automation experience and building developer productivity tools; the tech stack features Python, AWS, OpenAI/Anthropic/Google/Llama, Kubernetes, Docker, and Kafka, with the role offering full project ownership, meaningful impact, growth opportunities, and hybrid/remote flexibility. Zendesk emphasizes a diverse, inclusive workplace with equal opportunity, potential AI screening in compliance with policy, and accommodations for applicants with disabilities, along with a hybrid office arrangement and global locations.

Zendesk is seeking a Staff Machine Learning Engineer to level up its full-text search platform and support retrieval-augmented-generation across multiple channels, collaborating with Product Management, ML scientists, and engineers to deliver AI-powered capabilities at scale. The role involves delivering AI features using the latest LLM tech, mentoring junior engineers, maintaining the stability of deployed services, writing clean code, and contributing to technical design and best practices. Key challenges include expanding the RAG platform for new use cases, integrating hybrid search with vector embeddings and keyword retrieval, improving ranking, optimizing indexing speed and cost, and enabling cross-channel retrieval. Basic qualifications include proficiency in Python or Ruby, understanding software architecture patterns, a collaborative growth mindset, ability to work independently, experience building scalable systems, and capacity to formulate hypotheses and run experiments; preferred qualifications include designing ML-enabled search solutions (ideally with Elasticsearch), AWS deployment, and event-driven architectures with Kafka. The tech stack centers on Python and Ruby, PyTorch, AWS, data stores such as MySQL, Redis, S3, Elasticsearch, Kafka, Snowflake; services run on Kubernetes with Docker, while monitoring is done with Datadog and Sentry, and Zendesk offers an inclusive culture with growth opportunities and ownership of features at scale.

The role is a Strategic Enterprise Account Executive at Zendesk focused on driving revenue growth within strategic enterprise accounts with a strong emphasis on AI, including closing new business from a prospects list and building trusted C-level relationships. Key responsibilities include developing and executing strategic sales plans to meet quotas, engaging senior decision-makers, presenting and closing complex deals, collaborating cross-functionally to drive satisfaction and expansion, maintaining a robust AI sales pipeline and accurate forecasts, and staying informed about industry trends to position Zendesk. Qualifications include a bachelor’s degree or equivalent, 7+ years of enterprise SaaS/software sales, a proven track record of meeting/exceeding sales targets, strong ability to influence C-level executives, excellent communication/negotiation, and familiarity with CRM tools like Salesforce. Why Zendesk: opportunity to work with cutting-edge technology, collaborative culture, uncapped commission, and comprehensive benefits; the US OTE is $249k–$373k with a 50/50 base/commission mix. Zendesk is an equal opportunity employer with commitments to diversity and inclusion, offers hybrid/work-from-office options, and accommodations for applicants with disabilities; AI may be used in screening applications.

This job posting is for an AI Sales Specialist at Zendesk in the US AMER region (EMC segment), a quota-carrying overlay role that partners with the Core AE team to prospect, demo, and close deals on Zendesk’s AI products with a value-driven approach. Primary duties include owning sales quotas, collaborating with the core sales team to drive revenue from existing Zendesk accounts and new business, building strong customer relationships, and using a value-based selling method to align the AI portfolio with client goals. You will lead approved AI proofs of concept, work with the AI Success team to identify expansion and cross-sell opportunities, and help construct commercial models and forecasts to maximize ARR while meeting customer requirements. Requirements include proven quota-carrying sales experience (preferably in Conversational AI or CX), a results-oriented mindset, excellent communication, willingness to travel, and preferably overlay AE/co-sell experience. Compensation is US OTE of $152k-$228k (60/40 base/commission) with potential bonuses/benefits; Zendesk notes that AI screening may be used in applications, and the company is an equal opportunity employer offering hybrid work and accommodations for disabilities.

Zendesk is seeking a Senior Technical Product Manager to lead the development of ITSM Change Management capabilities within its Employee Service initiative, enabling ITIL-compliant workflows in Zendesk. The role requires understanding customer needs, becoming a subject-matter expert on the employee service offering, and guiding a cross-functional scrum team to execute the roadmap with global collaboration. Responsibilities include defining and owning the product roadmap for Change Management, synthesizing customer insights and market trends, collaborating with engineers, designers, and marketers, engaging with customers, analyzing data, researching competitors, and setting impact-focused success metrics while prioritizing simplicity and usability. Basic qualifications include 5+ years in product management in a fast-paced agile environment, ITSM/ITIL experience, a track record of shipping scalable products, and strong communication; preferred qualifications include a Bachelor's degree, data-driven B2B SaaS experience, knowledge of metrics and dashboards, and experience delivering ML/AI features. The role is limited to candidates located in Karnataka or Maharashtra with a hybrid on-site/remote schedule, and Zendesk emphasizes diversity and inclusion, AI-based screening, and accommodations for applicants with disabilities.

Zendesk is hiring for a Melbourne-based, pure hunting sales role in ANZ that requires on-site presence 3 days a week to identify and qualify opportunities across SMB/Commercial/Enterprise and help build the sales pipeline. You will engage with prospects, understand their business challenges, and collaborate with sales, product, and marketing to develop a target list and generate a high-value pipeline. Candidates should have at least 2 years in a sales-related role, experience managing ANZ prospects, a competitive, self-starter mindset, excellent communication, and preferably a bachelor’s degree. The role features a hybrid work model with part of the week remote and an in-office routine determined by the hiring manager, requiring in-person attendance in Melbourne. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI to screen applicants, and provides accommodations for applicants with disabilities.

Zendesk is seeking a Senior Software Engineer to build and evolve a real-time data ingestion platform, focusing on data quality, observability, and pipeline reliability as data moves from Kafka to Snowflake via Snowpipe Streaming. The role involves designing and maintaining scalable data pipelines, developing internal tooling for schema validation and automated checks, and owning the reliability of ingestion systems deployed on AWS, with close collaboration across data producers, analytics engineers, platform teams, and business stakeholders. Core skills include solid Java programming, experience with distributed systems like Kafka and Snowflake, SQL for diagnostics and data quality workflows, and proficiency with Docker/Kubernetes and overall observability practices. The ideal candidate has a systems mindset, a passion for high-throughput real-time platforms, the ability to influence technical direction, and strong communication and mentoring skills; nice-to-haves include GenAI tools, cloud-native data platforms, and familiarity with dbt or ELT frameworks. Note on location and hybrid work: Zendesk states the role is open to candidates located in Maharashtra or Karnataka with a hybrid, partially in-office schedule, and the company emphasizes equal opportunity and accommodations.

This position is for a Senior Backend Engineer at Zendesk AI Agents, working with product managers, AI/ML engineers, frontend developers, and the broader tech team to ship fast, reliable backend features. You'll be part of the Gen3 team—a goal-oriented, multi-agent conversational AI system that reasons, plans, and adapts to user needs in real time, with a focus on scalable self-service onboarding to unify Zendesk AI products. Key responsibilities include maintaining and developing components, architecting complex applications with standard design patterns, delivering high-traffic APIs, anticipating future use cases to design a multi-microservice infrastructure, improving the codebase, and participating in the backend chapter to influence architecture across teams. We’re seeking an experienced, collaborative engineer with strong coding skills and proficiency in Node.js (ES7), MongoDB, and TypeScript, plus microservices experience, the ability to write fast queries, a mentoring mindset, commitment to testing and documentation, and strong English communication with a drive for continuous learning. The interview process includes an initial talent screen, a hiring-team interview, a take-home technical challenge, a technical interview with two developers, and a final interview with leadership; the role is hybrid with in-office and remote work, and Zendesk emphasizes equal opportunity, diversity, and accommodations, including AI screening in line with policy.

Zendesk is seeking an Enterprise Account Executive with 8+ years of B2B SaaS sales experience to grow its enterprise base, deepen relationships, and expand Zendesk’s offerings with both new and existing customers. The role focuses on direct top-line revenue growth through acquiring new enterprise clients, cross-selling, and using data, adoption history, and customer insights to optimize retention and expansion. Key duties include creating quarterly territory plans, managing complex, multi-month value-centric sales cycles with proof of concept stages, maintaining a strong pipeline and accurate forecasts, and establishing C-level sponsorship while collaborating with internal teams. Qualifications include a BA/BS, a proven track record of exceeding targets in cloud/software B2B sales, ability to sell to VP/C-level executives, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus willingness to travel. Zendesk emphasizes a hybrid, inclusive work culture with equal opportunity employment, accommodations for disabilities, and notes that AI screening may be used in the hiring process.

This role is a Sales Development position for Zendesk's EMEA region, aimed at driving new business and building a high-potential pipeline through outbound prospecting across startups to enterprise customers. You will be a key member of the sales team, executing on regional strategy, managing a busy outbound pipeline, and using creative prospecting—including social tools—to generate high-value leads and deliver an excellent customer experience. Requirements include a minimum of six months in a sales-related role, a passion for consultative SaaS sales, strong written and verbal communication, English fluency, a degree preferred, and the ability to work in a hybrid Lisbon-based setup. Zendesk offers a supportive culture with a leadership team focused on development, a dedicated buddy to help you get started, and flexible work arrangements plus equipment and tools to enable success. The company emphasizes equal opportunity, diversity and inclusion, AI screening in line with policy, and accommodations for applicants with disabilities, with a hybrid work model that includes in-office time determined by the hiring manager.

Zendesk is seeking an Enterprise Account Executive to grow its enterprise SaaS business by building relationships with new customers and expanding offerings within existing partnerships. The role involves driving revenue from new enterprise accounts, cross-selling to optimize account profitability, nurturing C-level relationships for retention, using data and adoption history to improve prospecting, and creating quarterly territory plans to boost market share. You’ll also lead complex, multi-month, value-centric sales cycles (including PoCs), maintain a robust pipeline and accurate forecast to beat targets, secure C-level sponsorship, collaborate with internal teams, and close deals with a consultative approach. The position requires a BA/BS (or equivalent) and 8+ years of cloud/software B2B sales or solution engineering experience (preferably with public sector), a proven quota attainment record, experience selling to VP/C-level executives, travel flexibility, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker. Zendesk emphasizes its mission to deliver exceptional customer experiences with a hybrid work model, a commitment to diversity and inclusion, notes that AI may screen applications, and remains an equal opportunity employer that provides accommodations; applicants can apply through the Zendesk careers page or contact a specified email for accommodations.

Zendesk is hiring an Enterprise Account Executive to grow its enterprise SaaS customer base, focusing on building relationships and expanding partnerships to broaden Zendesk's impact. Responsibilities include driving top-line revenue by acquiring new enterprise customers, cross-selling to existing clients, nurturing strategic relationships, and using data insights to improve prospecting and retention. Additional duties include creating quarterly territory plans, aligning Zendesk products to client objectives, leading multi-month, value-centric deals with proof of concept stages, developing a robust pipeline, and securing C-level sponsorship. Required qualifications include a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a proven quota achievement, experience selling to VP/C-level execs in large organizations, and familiarity with Salesforce, Outreach, Clari, Seismic, Looker, plus travel capability. The company highlights a hybrid work model, commitment to diversity and inclusion, notes that AI may be used to screen applications, and offers accommodations for applicants with disabilities.

Zendesk is hiring a Staff Software Engineer (Backend or Fullstack) for Change Management in Pune, India, on a hybrid, full-time basis to design and evolve the change request and approval framework. You will drive the architecture, execution, and technical roadmap for scalable, automated change-management workflows and collaborate across product, design, and engineering teams. The role requires 8+ years of backend or full-stack experience with strong Ruby on Rails and MySQL/Aurora expertise, plus JavaScript/TypeScript, React/Redux, GraphQL/REST, testing, and multi-tenant SaaS architecture. Preferred qualifications include ITSM/ITIL exposure, API design from scratch, and prior Zendesk platform familiarity, with the tech stack featuring Ruby/Rails/MySQL on the backend and React/GraphQL on the frontend, along with AWS and Kubernetes familiarity. Zendesk emphasizes hybrid work, growth opportunities, and a strong equal-opportunity, diversity-focused culture, with a location eligibility note that candidates must be located in Karnataka or Maharashtra and accommodations available upon request.

Zendesk is seeking a Results-driven Workflow Automation & AI Integration Engineer with 6+ years of experience to design, implement, and optimize automated business processes, focusing on integrating AI and SaaS to boost efficiency and deliver measurable business impact. The role involves designing and deploying cross-functional automations across Employee Services, IT, and People Operations; collaborating with stakeholders to reimagine workflows through automation and AI; building automations using Zendesk, Workato, Google Workspace, Slack, and Workday; exploring AI-powered agents and frameworks; and creating reusable templates and documentation. You will work with the AI & Automation Director, AI Governance, and Enterprise Architecture to pilot responsible AI tools, evaluate new solutions, maintain a backlog, and define performance metrics like ROI and time savings. Required qualifications include 5+ years in automation or low-code development, hands-on experience with iPaaS/RPA tools (e.g., Zapier, Make, UiPath), familiarity with AI/ML APIs and prompt design, strong ITSM/HR workflow expertise, experience with REST APIs/JSON/webhooks, scripting, agile work style, and excellent analytical and communication skills. The position is based in Mexico City or Estado de Mexico with a hybrid work model; Zendesk emphasizes diversity and inclusion, notes that AI may be used for screening, and offers accommodations for disabilities.

This is a hybrid Frontend QA Engineer role at Zendesk requiring 3 days in the office, relocation to Pune, and a location constraint that candidates be physically based in Karnataka or Maharashtra with a hybrid onsite schedule. The ideal candidate should have 6+ years of industry experience (including at least 3+ years in QA), a strong background in Cypress UI testing, proficiency in JavaScript and TypeScript, and experience managing GitHub CI/CD pipelines and testing infrastructure. Key responsibilities include designing and executing UI tests with Cypress and Capybara, collaborating with frontend developers, maintaining and improving automated testing frameworks, analyzing results and defects, managing the testing infrastructure, and mentoring engineers in Cypress, React, JavaScript, and TypeScript. Required qualifications include a Bachelor’s degree in CS/Engineering, 7+ years in software testing with 3+ years focused on frontend/UI testing, hands-on Cypress experience, JS/TS proficiency, testing infrastructure and GitHub CI/CD expertise, strong problem-solving and communication skills, and Agile/Scrum experience. Preferred qualifications include experience with Selenium or Playwright, Jest/Jasmine/Mocha, Git, knowledge of modern frontend frameworks (React/Angular/Vue), cloud-based testing, and Zendesk’s commitment to diversity, equal opportunity, AI screening, and accommodations for disabilities.

Zendesk is hiring for a senior software engineer to join its Pune Product Development Center of Excellence in a hybrid role, requiring relocation to Pune and three days in the office. The role focuses on designing, leading, and implementing distributed, high-scale integrations that extend Zendesk’s core SaaS product, collaborating with partners like Slack, Atlassian, and AWS, and handling around 10 million events per day. Candidates should have at least 6+ years of commercial software engineering experience, with 3+ years frontend (JavaScript/React) and 3+ years backend (Typescript/NodeJS/Java/Golang) and a track record of building reliable, scalable solutions. The tech stack includes JavaScript/TypeScript, Golang, Ruby on Rails, React-based frontends, AWS-based servers, Spinnaker deployments to Kubernetes, and data stored in Aurora/MySQL, DynamoDB, and S3, with experience building integrations with Jira/Slack/Shopify/MS Teams as a plus. Zendesk emphasizes diversity and inclusion, offers a hybrid working model, outlines privacy and accommodation policies, and notes location restrictions (Karnataka or Maharashtra) while inviting early hires to shape the Pune center’s culture and growth.

Zendesk is hiring a Senior Software Engineer for the Connector Lab in Pune to help build Action Builder, a next-generation iPaaS, in a hybrid role that requires relocation to Pune and three days per week in the office. The role involves designing, building, and maintaining third-party connectors with the Connector SDK, defining bundles and patterns, leading technical design discussions, collaborating with SDK and platform teams, and applying AI to accelerate development while ensuring connectors are scalable, secure, and observable. You’ll mentor junior engineers, set standards for testing, CI/CD, error handling, and observability, and partner with Product to identify the most impactful connectors for customers. Requirements include 7+ years in software development (ideally in integrations or API-driven systems), strong JavaScript/TypeScript skills, experience with REST/GraphQL/OAuth/webhooks, and hands-on work with third-party APIs and scalable architectures, plus a customer-focused mindset and strong communication. Zendesk highlights a Pune Product Development Center of Excellence, a flexible hybrid and inclusive culture with location-based hiring in Karnataka or Maharashtra, equal opportunity and accommodations from the company, and a note that AI may be used in screening.

Zendesk is seeking a Sales Development professional for the EMEA region to drive new business, manage a high volume of inbound leads, qualify high-value opportunities for Account Executives, and help execute regional sales strategy. The role emphasizes excellent communication to upsell and cross-sell before passing opportunities to AEs, creative problem-solving in a collaborative culture, and a strong drive to overachieve while delivering outstanding customer experiences. You will work as part of a multicultural Europe, Middle East and Africa sales team, with a hybrid schedule that combines weekly in-office presence at the Lisbon site and remote work, as determined by the hiring manager. Requirements include fluency in Italian and English, a passion for consultative sales, relevant business or SaaS experience or degrees, a self-starter attitude, and strong written and verbal communication skills. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI screening, offers accommodations for applicants with disabilities, and aims to provide a fulfilling, inclusive hybrid work experience.

Zendesk seeks a seasoned Partner Sales Executive to lead LATAM channel growth, recruit and enable an expanding partner network, and drive regional revenue, reporting to the Director of SSAC Partner Sales. The role involves developing an aggressive regional go-to-market strategy, onboarding strategic LATAM partners, enabling them with sales teams, coordinating partner-led campaigns with measurable ROI, and acting as the senior liaison to accelerate growth. The ideal candidate has 3+ years of quota-carrying experience in partner channel sales or business development in tech, with a proven SaaS/ LATAM track record and experience with resellers, consultancies, technology firms, and BPOs, along with executive presence and strong cross-functional collaboration. Additional strengths include strategic understanding of partner ecosystems, distributor relationships (advantageous), broad networks for partner recruitment, digital marketing savvy, CX/CRM familiarity, and a proven ability to consistently meet or exceed targets. The position is based in Mexico City or Estado de Mexico with a hybrid work setup, and Zendesk highlights an inclusive culture, flexibility, and accommodations, with AI screening used in accordance with policy.

The AI Sales Specialist Lead for APAC at Zendesk is a quota-carrying, player-coach role tasked with driving growth and adoption of Zendesk's AI product suite, mentoring a team of AI Sales Specialists, and shaping go-to-market strategies across mature and emerging APAC markets. The role requires leading and potentially handling key opportunities directly while partnering with Core Sales Managers to set and achieve regional sales targets across diverse APAC territories. Core responsibilities include regional sales leadership and goal achievement, customer and stakeholder engagement with a consultative, value-based approach, and AI sales enablement and evangelism, including supporting regional AI product trials and POCs and collaborating with APAC GTM leadership. The position requires proven experience in quota-carrying sales leadership (preferably in Conversational AI or CX), strong communication and relationship skills to engage executives and cross-functional teams, willingness to travel regionally, and overlay or co-sell experience is a plus. Zendesk highlights its mission as the intelligent heart of customer experience, promotes hybrid work and diversity and inclusion, notes that AI may screen applicants, and is an AA/EEO/Veterans/Disabled employer offering accommodations.

Zendesk is establishing a Product Development Center of Excellence in Pune with a hybrid role that requires relocation to Pune and 3 days in the office, and candidates must be physically located in Karnataka or Maharashtra. You’ll join a high-performing team building distributed, high-scale SaaS integrations with partners like Slack, Atlassian, and AWS, handling roughly 10 million events per day. Your daily work includes designing, leading, and delivering customer-facing software projects, communicating effectively, mentoring others, and applying best practices across the development cycle. The role requires at least 6+ years of software engineering experience, 3+ years in frontend JavaScript/React, and 3+ years in TypeScript/NodeJS/Java/Golang for high-volume apps, with a focus on future-proofing and solving reliability issues at scale; experience integrating with Jira/Slack/Shopify/Teams is a plus. The tech stack spans JavaScript/TypeScript, Golang, Ruby on Rails, React, AWS, Spinnaker to Kubernetes, and data in Aurora/MySQL/DynamoDB/S3, and Zendesk emphasizes diversity, inclusion, AI screening, and accommodations within a flexible hybrid work model.

The AI Specialist, Customer Success is a dynamic advisory role focused on helping Zendesk customers achieve fast business outcomes by leveraging Zendesk's Advanced AI Agents and realizing value from their investment. The role works across the customer’s organization—from CXO to administrators and ProdDev teams—and partners with Customer Success, Professional Services, and Product Development to drive AI adoption and overall success planning. Core responsibilities include proactive, outcome-driven customer engagement, accelerating AI adoption with mutual Success Plans, delivering a world-class onboarding experience and ongoing value realization, and advocating for customers to inform product development. Additional duties involve cross-functional collaboration with sales, support, and services; monitoring engagement and health KPIs; learning new AI solutions; and liaising with technical teams to test, troubleshoot, and implement fixes. Qualifications include 3+ years in enterprise customer success/SaaS, ability to demonstrate the business value of AI, strong multi-tasking and relationship-building skills, a bachelor’s degree in related fields (plus), with US OTE $109k-$163k (70/30 base/commission) and a hybrid work arrangement; Zendesk is an equal opportunity employer with commitments to diversity, inclusion, and accommodations.

The Senior Solutions Consultant at Zendesk is responsible for all technical, solution, and competitive aspects of the sales cycle, acting as the technical bridge between account executives and prospects and owning the technical relationship to drive customer happiness through onsite, online, and virtual engagements. Requirements include 5+ years of mid-market/enterprise software selling, the ability to map RFI/RFPs to solutions, excellent communication and presentation skills, strong discovery and objection handling, experience scoping and delivering customer pilots/POCs, and willingness to travel up to 40%. Candidates should have knowledge of web technologies and SaaS (HTML, CSS, JavaScript, prompt engineering), strong problem-solving skills, and the ability to learn new product functionality quickly with a focus on business impact; they should also be familiar with emerging AI technologies and LLMs (e.g., ChatGPT, Gemini) used in daily work. Additional desirable skills include experience in contact center environments, vertical industry expertise (e.g., Retail, Financial Services, Healthcare), consulting experience implementing enterprise software, knowledge of customer service software, ITSM, data warehousing, BI, and workforce engagement management, plus formal B2B software sales training. The role offers a US OTE of $151,000–$227,000 (80/20 base/commission), with potential bonuses and benefits, and compensation based on capabilities and location; Zendesk also emphasizes inclusion, hybrid work flexibility, AI-driven screening, equal opportunity employment, and accommodations for applicants with disabilities.

The Director will design, execute, and optimize Zendesk’s global channel go-to-market strategy and build the data infrastructure enabling real-time ROI and channel performance insights for marketing and sales. They will identify growth opportunities, establish measurement frameworks, and develop scalable analytics systems to ensure resources are focused on high-value initiatives with measurable impact. Key responsibilities include developing the global channel strategy, overseeing analytics infrastructure and dashboards, partnering with Marketing, Sales, and Finance, and translating data into actionable insights for executives. They will foster continuous improvement, mentor a high-performing analytics/engineering team, and align data definitions and processes across data, marketing operations, and GTM teams. Requirements include 9–12 years in marketing analytics/channel strategy or data engineering leadership, hands-on experience with modern data stacks and BI tools, strong business acumen and storytelling, cross-functional leadership, with preferred experience in global enterprise and cloud platforms; the role offers a US base salary of 187k–281k, hybrid work, and Zendesk’s commitment to equal opportunity and accessibility with AI screening disclosures.

Zendesk is seeking an Account Executive to grow its Commercial SaaS footprint by acquiring new customers and expanding relationships with existing partners, focusing on aligning solutions with customers’ goals. Key responsibilities include driving revenue growth, nurturing long-term relationships for retention, cross-selling, leveraging data and adoption insights to improve conversion and expansion, articulating Zendesk’s value, and managing complex, multi-month sales cycles to maintain a healthy pipeline and forecast. Candidates should have a BA/BS or equivalent, at least three years of B2B SaaS sales or solution engineering experience with a record of meeting or exceeding targets, expertise in complex renewals, and a proven ability to sell to VP/C-level executives, with strong presentation, negotiation, and closing skills. The role follows a hybrid work model requiring some in-office presence, with specifics determined by the hiring manager, and may involve domestic travel. Zendesk is an equal opportunity employer committed to diversity and inclusion, notes that AI screening may be used, and offers reasonable accommodations for applicants with disabilities.

Zendesk is hiring an Account Executive to grow its Commercial SaaS customer base, focusing on acquiring new customers and expanding existing partnerships to align with clients' goals. Key responsibilities include driving top-line revenue, nurturing relationships for retention, cross-selling, using data and customer insights to improve prospecting and retention, articulating Zendesk's value, leading complex sales cycles, building a qualified pipeline, maintaining forecasts, and securing executive sponsorship. Candidates should have a BA/BS or equivalent, at least 3 years in B2B SaaS sales or solution engineering, experience navigating multi-month cycles, managing relationships at various levels, strong presentation and negotiation skills, and familiarity with tools like Salesforce, Outreach, and Clari. The role is hybrid, requiring some in-office presence and flexibility to travel, with the specific schedule determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion; AI screening may be used, and accommodations are available for applicants with disabilities, with contact provided for accommodation requests.

Zendesk is seeking a Premier Support Engineer to serve as the primary support contact for Premier customers, acting as the focal point for a global team and advocating solutions to deliver best-in-class customer experience. In this role you will be part of a highly technical team, own customer issues through resolution with empathy and resourcefulness, and provide guidance on APIs, frameworks, and SDKs while communicating clearly to build trusted relationships. Required qualifications include 2+ years as a Zendesk Administrator or deep product knowledge, English fluency for English-speaking EMEA customers, 2-4 years of enterprise software support, experience with enterprise technical architecture, and hands-on troubleshooting of complex multi-vendor SaaS solutions using HTML, JSON, JavaScript, and RESTful APIs; knowledge of Java, Ruby, or Python is a plus. You should be able to coordinate cross-functional teams, manage competing priorities and risk, deliver strong presentations (QBRs/scorecards), and be self-motivated with a willingness to work outside business hours and some travel; strong communication and innovative thinking are essential. Zendesk offers a hybrid work model (come into the office once a week), is an equal opportunity employer committed to global diversity and inclusion, and provides accommodations for applicants with disabilities, with AI screening as part of the selection process; for accommodations contact peopleandplaces@zendesk.com.

Zendesk is seeking a Senior Software Developer to join the Ticketing Product team, a full-stack group focused on the core support ticket functionality, ensuring admins, agents, and end-users can communicate easily, securely, and that the system is reliable, scalable, and fast. Responsibilities include simplifying a complex ticketing system to be highly customizable, delivering enterprise-grade software for global products, promoting code ownership and robust test coverage, and participating in all phases of the software lifecycle while collaborating on backend modernization. Mandatory requirements are 4+ years of software development experience, expert-level backend skills in Ruby on Rails, strong understanding of GraphQL/REST/API design and systems architecture, experience designing and operating enterprise-scale systems, and practical web development experience in a large codebase. Preferred requirements include experience with additional server-side languages (e.g., Ruby, Java, Python), proficiency with relational databases like MySQL or Aurora, knowledge of MySQL, Elasticsearch, Redis, experience with distributed architectures (Kafka, SNS/SQS), and excellent written and verbal communication; the tech stack includes Backend: Ruby on Rails, GraphQL, MySQL/Aurora, Redis/Memcached, Kafka, Kubernetes, DynamoDB; Tools: Git/GitHub, Spinnaker; Analytics/Monitoring: Datadog, BigQuery, Sentry, AWS; Frontend: Apollo, REST APIs, GraphQL API gateway (Java). The posting notes a hybrid work model with part-time in-office attendance, mentions AI screening of applications, and emphasizes Zendesk’s commitment to fairness, equal opportunity, diversity and inclusion, including accommodations for applicants with disabilities; contact information for accommodations is provided.

Zendesk in Copenhagen is hiring a Frontend Engineer for its Knowledge team to build AI-powered knowledge management and customer service experiences, using React and TypeScript in a modern frontend stack with a hybrid onsite/remote arrangement. You will develop and improve frontend features, collaborate with ML scientists and product teams to implement AI capabilities, participate in agile processes, and ensure usability, accessibility, and performance while clearly communicating design decisions. Requirements include 3+ years of frontend experience with React/JS/TS, understanding of software design and service-oriented architectures, experience with agile workflows, and familiarity with backend tech (Ruby on Rails/Node.js) and REST/GraphQL APIs; AI frontend experience is a plus. Preferred qualifications include a CS degree, experience with event-driven architectures, content management systems, or cloud deployment (Docker, Kubernetes, AWS), observability tools, and prior AI/LLM frontend work. The role uses a tech stack of React/JS/TS on the frontend, Rails/Node/GraphQL/REST on the backend, AWS/Kubernetes/Docker for infrastructure, and data stores like MySQL, Redis, ElasticSearch, Aurora, and S3, with a stated hybrid work policy, a commitment to diversity and inclusion, and accommodations for applicants as needed.

Zendesk is seeking a Senior Staff Software Engineer for its Engineering & Integration Shared Services in Poland to design and maintain RESTful APIs, middleware, and event-driven microservices, with data integration across SaaS systems to enhance the employee and customer experience. The role offers PLN 278,000–418,000 annual base salary plus an annual bonus based on performance, a hybrid work model (one in-office day per week) with Recharge Fridays, and in-office perks such as lunches, breakfasts, and massages. Daily responsibilities include leading global API ecosystem initiatives, developing tools for documentation and contract testing, influencing architectural decisions, collaborating across teams, and working with Go, Ruby, and AWS, while maintaining observability, stability, and data-driven decision making, mentoring others, and exploring AI/ML enhancements. Qualifications require 10+ years in backend/integration engineering, advanced Java, experience building microservices and APIs, AWS serverless technologies, SaaS integrations, testing, DevOps collaboration, Agile practices, and strong communication; a BA/BS and English fluency are required, with preferred skills in Node.js, Python, CI/CD, observability, security/compliance, data management, and data orchestration. Zendesk promotes equal opportunity and inclusion, notes that AI-based screening may be used, and explains the hybrid work arrangement and accommodations for applicants with disabilities.

Zendesk is hiring a Program Manager for Product Development on the Zendesk Platform to drive cross-product initiatives and ensure timely releases across global teams (EMEA, APAC, AMER). The role partners with Product Management and Engineering, and collaborates with Marketing, Localization, Alliances, Advocacy, Customer Success, Legal, Finance, and Sales to deliver engineering programs on time, build roadmaps, align dependencies, and broker commitments. You will identify and mitigate risks, own regular program status reporting, facilitate meetings and ceremonies, and foster strong cross-functional relationships while continuously improving processes. Basic qualifications include proven experience managing programs or technical projects with moderate supervision, the ability to independently drive activities, proficiency with TPM tools and agile methodologies (e.g., Jira, Confluence, Trello, Kanban, Productboard, Smartsheet), and strong problem-solving, communication, and facilitation skills, plus adaptability to change. Preferred qualifications include prior software company experience in Engineering programs, hands-on OKRs or similar frameworks, and the ability to build buy-in and partner with leaders to align goals, with the role also noting a hybrid work model and Zendesk’s commitment to diversity and inclusion, equal opportunity employment, and accommodations for applicants with disabilities.

Zendesk is hiring a Software Engineer for the Engineering Productivity team in Pune, APAC, to tackle scalable technical challenges and help enhance Zendesk’s engineering processes. The Engineering Productivity team builds easy-to-use tools and infrastructure that simplify building, testing, and delivering reliable products, working closely with internal development teams to boost productivity. Daily duties include collaborating with engineers to design and develop solutions, attending stand-ups, writing clean code, participating in code reviews, troubleshooting issues, streamlining workflows, and staying up-to-date with new technologies. Candidate requirements include 3+ years of experience (with at least 2+ years in Jenkins, SonarQube, Cloud Architecture, and DevOps tools in a SaaS or product development context), strong DevOps knowledge, familiarity with Docker/Kubernetes, Python (Java/JS a plus), Maven and CI/CD, good problem-solving under pressure, adaptability, and a commitment to TDD where appropriate. The role requires being physically located in Karnataka or Maharashtra with a hybrid in-office schedule; Zendesk notes AI screening and equal opportunity commitments, along with accommodations for disabilities upon request.

Zendesk is hiring a Senior Software Engineer for the Engineering Productivity team in Pune/APAC to tackle scalable technical challenges and improve engineering processes. The newly formed Pune-based team focuses on developing tools and workflows to boost productivity, performance, and cost-efficiency across Zendesk’s engineering organization. Daily duties include mentoring CI tool engineers (GitHub, GitHub Actions, Artifactory), building a configuration-driven repository with GitHub provisioning via Identity Provider integrations, improving reliability and reducing costs, authoring RFCs, leading design reviews, and coordinating with cross-functional stakeholders. The role requires 7+ years in the industry (8+ years in deployment pipelines), cloud experience (AWS/GCP/Azure), infrastructure automation (Terraform, Crossplane, CloudFormation), Kubernetes/Docker, architectural leadership, DevOps expertise, proficiency in Go/Python/Ruby, strong problem-solving, learning agility, and excellent communication across time zones. Zendesk emphasizes equal opportunity and inclusion, offers hybrid work with partial in-office presence in Karnataka or Maharashtra, provides accommodations for disabilities, and notes that AI may be used in screening.

The Senior Solutions Architect at Zendesk acts as the pre-sales technical expert, collaborating with the Contact Center Platform Architecture team and potential customers to design and scope customized Zendesk-based solutions and secure professional services engagements, with required CCaS architecture and AWS (Connect or Services) experience. Responsibilities include leading pre-sales technical scoping, supporting the sales team by analyzing customer requirements and recommending the most effective use of Zendesk products, and creating detailed professional services estimates and proposals for new solutions. The role requires articulating complex technical concepts clearly to diverse audiences—from technical teams to executives—while maintaining deep technical expertise across Zendesk's Contact Center product suite and guiding technical discussions. Qualifications include strong AWS Connect/services CCaS experience, prior solutions architect experience in CCaS environments supporting AWS, hands-on experience building, migrating, and deploying complex cloud solutions, plus a solid background in Amazon Connect, SaaS, and enterprise-level architecture and excellent communication skills. The job is hybrid, combining in-office presence part of the week with remote work, and Zendesk emphasizes inclusion, potential AI screening, and equal opportunity with accommodations available for applicants with disabilities.

The Technical Account Manager (TAM) at Zendesk partners with customers to craft and implement strategies that enable innovation and exceptional customer and employee experiences, collaborating with agents, admins, IT teams, CX Directors and executives while guiding the client’s team rather than performing implementations. They work with Success, Sales and Premier Enterprise teams to establish relationships across all CX stakeholders, document the customer’s CX ecosystem (use-cases, workflows, configurations, integrations, apps, and compliance) and lead the adoption of Zendesk capabilities to deliver quick wins through demos and standard processes. As owner of the Premier Enterprise offering, the TAM develops and leads a Customer Technical Roadmap with short-, medium- and long-term improvement plans, and conducts weekly operational reviews and value playback with the client, Zendesk and other stakeholders. They orchestrate the use of Zendesk resources (PSE, Assist/TA, Professional Services, Training, Product Managers), coordinate with Premier Support and customer support to ensure robust issue resolution, and advocate for customer needs to accelerate product feedback and feature delivery. The role is hybrid, with partial remote work and a requirement to be in the local office part of the week; candidates should have 7+ years of technical experience (5+ in enterprise), Zendesk knowledge, strong communication, SaaS and API experience, and a proven ability to operate in a collaborative environment, with Zendesk committing to equal opportunity, diversity, inclusion and accommodations, and noting the potential use of AI in screening applications.

Zendesk is hiring a Director of Commercial Sales to lead a hybrid team across Spanish-speaking LATAM and the Caribbean, driving rapid growth and market presence with AI-driven selling. The role involves shaping a high-velocity growth strategy, leveraging AI and sales tech, recruiting and mentoring a diverse team, and steering complex, multi-product deals with rigorous forecasting and MEDDPICC methodology while collaborating cross-functionally with Marketing, CS, Solutions Engineering, and Product. Ideal candidates have 10+ years in B2B/Enterprise SaaS sales (5+ in management), a proven record of exceeding targets, proficiency with tools like Salesforce, Outreach, Clari, Gong, and strong executive relationships in Spanish and English, with willingness to travel; CX/CRM brand experience is a plus. The position requires being based in Mexico City or the State of Mexico, with travel as needed, and a mandate to stay close to market dynamics and provide quarterly business insights to executive leadership. Zendesk emphasizes innovation and inclusion, offers competitive compensation, equity, and benefits, and may use AI in screening while supporting a hybrid work environment with accommodations for applicants with disabilities.

Zendesk is hiring Digital Inside Sales Specialists in Dublin as part of a new, fast-growing team, with a hybrid arrangement that requires 3 days per week in the office. Responsibilities include handling inbound leads and existing customers primarily via chat and email, resolving inquiries to boost online conversions, becoming a Zendesk product expert, conducting discovery calls and demos, and turning customers into champions. You will aim to meet or exceed SLAs and KPIs (including ticket volumes, response and resolution times, and productivity) while contributing to a shared revenue target and consistently surpassing activity, pipeline, and revenue goals weekly. Requirements include excellent English writing skills, with a second language such as French, German, Dutch, Spanish, or Arabic highly desirable, 1+ years of sales experience (SaaS experience preferred), and the ability to multitask a high volume of opportunities across Zendesk’s global market. Zendesk emphasizes diversity, equity, and inclusion, offers accommodations for applicants with disabilities, and may use AI screening; details are available via their diversity and EEOC resources.

Zendesk seeks a Public Sector Account Executive focused on Education and State Government in the Northeast US to grow the public sector account base and expand Zendesk’s impact. Responsibilities include driving revenue from new customers, cross-selling to existing accounts, managing key relationships for retention, and leading complex, multi-month sales cycles with proof-of-concept stages. Requirements include a BA/BS and at least five years in public sector SaaS sales or solution engineering with a proven track record, plus experience selling to VP/C-level executives and strong presentation, negotiation, and closing skills; familiarity with Salesforce, Outreach, and Clari is a plus. The US annualized OTE ranges from $216,000 to $324,000 with a 50/50 base/commission mix and potential bonuses or benefits, with compensation varying by location and experience. Zendesk emphasizes a hybrid, inclusive culture, may use AI to screen applications, and is an equal opportunity employer that provides accommodations for applicants with disabilities upon request.

Zendesk is seeking a Senior ML Engineer to build scalable ML/AI products that improve customer experience for millions of end users, working with Research Scientists and other engineers. Your daily work includes writing robust production-grade Python code for ML-powered features (like intent detection and sentiment analysis), designing scalable pipelines for large-scale text data (including real-time conversations), productionizing models and LLM-powered services, leading design and architecture decisions, evolving MLOps practices, mentoring juniors, and resolving production issues. Key challenges include enriching conversations with language detection and sentiment analysis, automating interactions and routing across languages and regions, conducting large-scale A/B testing and model evaluation, expanding retrieval and information extraction capabilities, and serving and monitoring large models with low latency. Required qualifications include strong Python software development skills, experience with scalable data processing (Spark, AWS Batch, Airflow), SQL and distributed data modeling, MLOps (CI/CD, model registries, retraining), cloud and microservices (AWS, Kubernetes, Docker), and familiarity with NLP/LLM libraries and production workflows. The role uses a stack including Python and Ruby, AWS, PyTorch, AWS Batch/MetaFlow, data stores like S3, RDS MySQL, Redis, Elasticsearch, Snowflake, Aurora, and deployment to Kubernetes with Docker and Kafka, and it features a hybrid in-office/remote schedule along with Zendesk’s commitments to diversity, equal opportunity, AI screening, and accommodations.

Zendesk is hiring an Account Executive to grow its Commercial SaaS business, focusing on acquiring new customers and expanding existing partnerships to better align with customers’ goals. Key responsibilities include driving revenue, nurturing relationships for satisfaction and retention, cross-selling, using data and customer insights to improve prospecting and retention, communicating product value, leading complex sales cycles, maintaining a robust pipeline and forecast, and securing executive sponsorship. Requirements include a BA/BS or equivalent, at least 3 years of B2B SaaS sales or solution engineering with a proven track record, experience managing long and multi-level sales cycles, strong presentation and negotiation skills, selling to VP/C-level executives, an entrepreneurial mindset, familiarity with Salesforce/Outreach/Clari, and willingness to travel. The US OTE range is $168,000 to $252,000 with a 50/50 base/commission split, and the role features a hybrid work model with partial in-office attendance determined by the hiring manager. Zendesk emphasizes its mission, inclusive culture, potential AI screening, and equal opportunity practices, including commitments to diversity and accommodations for applicants with disabilities.

The AI Sales Specialist role at Zendesk is to drive growth and adoption of the AI product suite in the EMC segment across the AMER region, working in a quota-carrying overlay capacity with the Core Account Executive team. Key responsibilities include owning sales quotas, partnering with Core AEs to target revenue from existing Zendesk accounts and new business, building customer relationships, applying a value-based selling approach to align the AI portfolio with customer goals, and leading AI POCs with support from the AI Success team to uncover expansion opportunities. The role encompasses AI sales enablement, acting as a subject-matter expert for AI solutions, owning enablement initiatives for the territory, and ensuring timely product updates, plays, and market insights reach assigned Core AEs to aid prospecting and qualification. It also requires strong people skills to collaborate across frontline sales and Zendesk leadership, inspire teams to excel in AI, and contribute to large deal pursuits with cross-functional insights and guidance. Requirements include proven quota-carrying sales experience (preferably in Conversational AI or CX), a track record of meeting targets, excellent communication, willingness to travel, and overlay/co-sell experience; Zendesk emphasizes hybrid work, diversity and inclusion, equal opportunity employment, and offers accommodations for applicants with disabilities.

Zendesk is seeking a hands-on Senior Business Systems Analyst to lead the Enterprise Wide Applications team with a primary focus on back-office and legal applications, partnering with Legal, Sales, People & Places, and IT leadership to deliver scalable, automated, and globally consistent solutions. You will provide administration oversight for DocuSign, Ironclad, and other assigned apps, scale admin duties via the IT help desk, own and manage key Legal applications, and ensure smooth operations and future growth. The role includes partnering with Legal leadership to define a strategic roadmap, collaborating with Architecture, PMO, and business stakeholders to translate needs into secure, high-quality solutions, leveraging data to monitor performance and drive decisions, and leading governance, migrations, and change management activities. Requirements include 3+ years of administering Legal apps, 4+ years in SaaS/consulting (PM/Change mgmt a plus), the ability to lead initiatives autonomously in fast-paced settings, strong problem-solving and project management skills, CLM experience, familiarity with Agile/Kanban/ITIL, and excellent communication across all levels. The position is limited to candidates located in Karnataka or Maharashtra for hybrid work, with in-office days as determined by the hiring manager; Zendesk is an equal opportunity employer committed to diversity and inclusion and may use AI screening, with accommodations available for disabilities.

The posting is for a Sales Specialist (Northern Europe) to drive awareness and sales of Zendesk's CCaaS platform, leveraging Zendesk, Amazon Connect, and AWS-based solutions. The role requires strategic direction, deep CX/CC knowledge, and the ability to collaborate across Zendesk teams, with responsibilities including partnering with AEs, pre-sales and partners, running customer discovery calls, coordinating with AWS/Amazon Connect AEs, forecasting, and delivering tailored value propositions while representing Zendesk at regional events. Key qualifications include a minimum of 7 years in cloud contact center sales, English and German fluency, proven channel sales and C-level selling experience, autonomy, a track record of meeting sales targets, and strong communication skills; technical knowledge of Zendesk and Amazon Connect is advantageous. Zendesk positions itself as a leader in customer experience, with a Center of Excellence optimizing platforms to enhance customer interactions and efficiency, and it supports a hybrid work model and collaboration across offices worldwide. The company emphasizes equal opportunity employment, commitment to diversity, and reasonable accommodations, and notes that AI screening may be used to evaluate applicants.

As a Principal Product Manager for Zendesk Data Platform (ZDP), you’ll set the vision and multi-year roadmap for Zendesk’s foundational data systems, enabling hundreds of engineers, analysts and product managers to build, analyze, and innovate at scale while driving platform usability, adoption, and compliance in collaboration with engineering leads, data governance, ED&A, and other core teams. You’ll balance strategic thinking with day-to-day execution, identifying needs across the business—from infrastructure health to data operational excellence—and shaping performant, secure platform experiences with broad executive visibility. Responsibilities include shaping and communicating the ZDP strategy and roadmap; acting as a cross-functional leader with Engineering, ED&A, and Product Analytics; mentoring other product managers; delivering platform improvements across the data value chain from ingestion to utilization; translating business and technical requirements into actionable plans; and tracking progress to senior leadership. Basic qualifications include a Bachelor’s degree in Computer Science, Engineering, or related field; 8+ years in product management including senior/lead roles on data-focused teams; and a track record of launching data services or platform products at scale; preferred qualifications include expertise in Snowflake and AWS data ecosystems, experience at a SaaS company or in customer experience platforms, and experience working with distributed, cross-geography teams. The role is hybrid, with in-office requirements, and Zendesk emphasizes its mission, commitment to diversity and inclusion, and the use of AI or automated decision systems for screening, with accommodations available for applicants with disabilities.

As a Software Engineer in Test II on Zendesk's Core Services Quality Engineering team, you will own designing, developing, and maintaining scalable automated test suites to ensure the highest quality and performance of our SaaS platform and new features, while driving global cross-functional initiatives. You will support engineering teams to develop, test, and launch new products; design and execute testing strategies and comprehensive test plans for functional and non-functional requirements; drive cross-functional testing from conception to launch; perform manual and automated testing as needed; create and maintain UI and API automated tests; contribute to developing and maintaining existing automation frameworks; own the entire QA lifecycle including planning, testing, and reporting; and document and reproduce all identified bugs with clear steps, while maintaining testing process documentation. Qualifications include 4+ years of experience planning, designing, and executing manual and automated tests for enterprise SaaS products; fluency with scripting languages such as JavaScript, TypeScript, or Ruby; experience with testing frameworks and tools like Selenium, Cypress, Playwright, and JUnit; hands-on experience designing and maintaining UI, API, load and performance automation suites; understanding of CI/CD tools like Jenkins, Spinnaker, and GitHub Actions; global experience with localization is a plus; excellent communication, collaboration, analytical and problem-solving skills, and strong English proficiency. Location wise, Zendesk can hire candidates physically located in Karnataka or Maharashtra and this role is hybrid, requiring in-office presence part of the week with schedule determined by the hiring manager. Zendesk is an equal opportunity employer committed to global diversity, equity, and inclusion; AI or automated decision systems may be used to screen applicants; and accommodations for disabilities are available upon request via email.

The job involves modernizing Zendesk's largest monolithic frontend app by building rich, scalable features with React, Redux, TypeScript, and GraphQL, in collaboration with product managers, designers, and backend engineers to deliver seamless user experiences. You will write clean, maintainable, and well-tested code, participate in code reviews and pair programming, and proactively identify and resolve frontend performance bottlenecks for fast and accessible interfaces. Requirements include 2 to 4+ years of frontend experience (preferably in SaaS or complex web apps), strong JavaScript/TypeScript expertise with the React ecosystem, REST API integration, modern tooling, and a focus on responsive and accessible design plus automated testing. Bonus qualifications include Java or cloud platform experience (AWS/GCP), Looker, containers, and contributions to open source frontend projects or active involvement in frontend communities. The role is based in Karnataka or Maharashtra with a hybrid on-site requirement, and Zendesk emphasizes equal opportunity, diversity, and accommodations while noting AI-based screening may be used in hiring.

Zendesk's CoE aims to optimize support platforms like Zendesk, Amazon Connect, and AWS to improve customer interactions and operational efficiency. The company is seeking an experienced Sales Specialist with deep expertise in contact center technologies (preferably Zendesk, Amazon Connect, and AWS) to drive awareness and sales of Zendesk for Contact Center in the UK and Ireland, providing strategic direction and industry knowledge. Responsibilities include collaborating with Account Executives, pre-sales teams, and partners; engaging vendors to align on best practices; conducting customer discovery calls; coordinating with AWS AEs; and leading forecast cadences and tailored value propositions across the territory while staying ahead of trends. Key qualifications include a minimum of 7 years in cloud contact center sales, proven channel sales experience, autonomy in a fast-paced environment, C-level selling experience, a proven sales track record, and strong communication skills; technical knowledge of Zendesk and Amazon Connect is advantageous. What We Offer includes a competitive salary and benefits, growth opportunities, a collaborative and inclusive culture, and the chance to lead transformational contact center initiatives, with Zendesk affirming its commitment to diversity, inclusion, hybrid work, and equal opportunity, plus AI screening disclosures and accommodation options.

Zendesk is seeking an experienced Commercial Sales Manager to grow its Commercial footprint, lead a high-performing team, and drive significant revenue growth in a fast-paced market. You will develop and execute a multi-faceted Commercial sales strategy to increase market share while maximizing customer and team satisfaction, managing representatives focused on new logo acquisition and expanding existing revenue. Responsibilities include providing strategic leadership, hiring and mentoring the team, achieving new customer acquisition and financial targets, analyzing sales activity to detect trends, staying current with Zendesk solutions and competitors, building C-suite relationships, establishing revenue-growth policies and processes, and taking a hands-on approach to customer and team needs. Requirements include at least 7 years of sales experience with 4 in sales management, SaaS/tech sales background, a proven track record of revenue growth, familiarity with multiple sales methodologies, strong forecasting, entrepreneurial and analytical mindset, and ability to develop pipeline. The role offers a US OTE of $228,000-$342,000 (50/50 base/commission), potential bonuses/benefits, a hybrid work arrangement with some in-office days, and Zendesk’s commitment to equal opportunity, diversity and inclusion, with AI screening per company policy and accommodations for disabilities if needed.

The role is a sales-focused position at Zendesk that handles a high volume of inbound leads and existing customers across phone, Zoom, chat, and email to drive online business conversions. Responsibilities include resolving inquiries, conducting discovery calls, giving product demos, becoming an expert on Zendesk products, and representing customer needs to make them champions. You will meet or exceed SLAs and KPIs—such as ticket volumes, response and resolution times, and productivity—and contribute to a shared revenue target while aiming to exceed activity, pipeline, and revenue goals weekly. Requirements include excellent English written communication, experience with Zendesk’s global market, at least one year of sales experience (SaaS/software preferred), passion for Zendesk technology, strong organization, and the ability to thrive in a fast-paced environment with multitasking. Zendesk offers a hybrid work model, a supportive culture with emphasis on diversity and inclusion, flexible work options, and accommodations for applicants with disabilities, along with information about AI screening in the hiring process.

The Customer Success Manager German Speaker at Zendesk is a dynamic, customer-facing role focused on helping customers achieve fast business outcomes through Zendesk solutions and AI-enabled capabilities. Its objective is to ensure customers realize value from their Zendesk investment, working with stakeholders from CIOs to admins, and driving Zendesk’s growth by enabling customer success. The CSM mission includes delivering outcome-driven engagement across the customer journey (onboarding, success planning, product adoption, value realization), removing adoption obstacles, and advocating for customers by feeding actionable feedback to the Zendesk ecosystem. Responsibilities include proactive health management, accelerating product adoption and value realization, strengthening customer relationships, delivering a world-class customer experience, enabling adoption with best practices, cross-functional collaboration, and traveling at least 40%; qualifications require a bachelor’s in CS/IT/engineering/business, 4+ years in customer success/experience, fluency in German and English, prior GTM/enterprise SaaS experience, familiarity with customer success tools like Gainsight, ability to quantify health metrics, and comfort with AI-enabled solutions. The role is hybrid with part in-office and part remote work, and Zendesk emphasizes diversity, equity, and inclusion, equal opportunity employment, potential AI screening, and accommodations for applicants with disabilities.

The AI Specialist, Customer Success role at Zendesk is a dynamic advisory position focused on driving customers to business outcomes quickly by leveraging Zendesk's Advanced AI Agents. Its overarching objective is to ensure customers realize value from Zendesk AI across their organization—from CXO level to admins and Product/Dev teams—and to enable Zendesk’s growth through AI-enabled success. Key responsibilities include proactive health management, accelerating AI adoption through outcome-driven engagement, collaborating with Customer Success, Professional Services and Product Development, and maintaining mutual Success Plans with customers. Required qualifications include 5+ years in customer success/experience, fluency in French and English, enterprise SaaS experience, ability to demonstrate AI business value, multi-tasking and program management, and familiarity with customer success tools like Gainsight. Zendesk offers a hybrid work arrangement with in-office days, a commitment to diversity and inclusion, notes that AI may be used to screen applicants, and accommodations are available for applicants with disabilities.

The AI Specialist, Customer Success is a dynamic advisory role focused on helping Zendesk customers realize value quickly from Zendesk’s Advanced AI Agents, engaging with stakeholders from CXO level to administrators and ProdDev teams. Its mission is to drive AI adoption and customer outcomes by partnering with Customer Success, Professional Services, and Product Development, acting as an internal AI expert and business partner. Responsibilities include proactive health management, accelerating AI adoption through outcome-driven engagements and mutual Success Plans, advocating for customers across the Zendesk ecosystem, and delivering prescriptive best practices to link adoption to measurable business value. Qualifications require at least 3+ years in Customer Success/Experience within enterprise tech or SaaS, ability to drive AI adoption and communicate AI value to both technical and non-technical stakeholders, and capability to manage multiple accounts and relationships. The role is hybrid (onsite and remote), Zendesk emphasizes a diverse, inclusive workplace with equal opportunity employment, and notes that AI may be used in screening with accommodations available if needed.

Zendesk seeks a seasoned Senior Product Manager to own the strategy and execution for the Zendesk for Contact Center portfolio, an AI-powered initiative that blends Zendesk’s ease of use with AWS infrastructure. In this role you’ll oversee multiple facets of the product, collaborate with cross-functional teams to design and deliver user-centric solutions, and define success metrics to drive data-informed decisions. You’ll champion the product across teams, work with engineering, design, and QA on ideation, requirements, and delivery, partner with Platform Architects and Advocacy, and coordinate with Product Marketing on go-to-market plans, while communicating the vision and roadmap to leadership. The ideal candidate has 5+ years in technical product management, a strong technical background, Agile experience, data-driven decision-making, the ability to manage competing priorities, and a track record of delivering results on greenfield initiatives with excellent communication skills. Zendesk is an equal opportunity, hybrid-work employer with a global presence and a commitment to diversity and inclusion, and notes that AI may be used to screen applications; more information is available on Zendesk’s careers site.

- Zendesk’s Enterprise Data & Analytics team is seeking a Senior Data Engineer to develop curated data products and maintain the foundation data layer as the single source of truth, primarily building data warehouse solutions in Snowflake/Snowflake or BigQuery using dbt, Airflow, and Terraform in an Agile environment. - Daily duties include collaborating with business partners to define analytics outcomes, serving as the data model SME, implementing the enterprise data warehouse with SQL and dbt, building ELT pipelines with Airflow and Fivetran, and improving data quality and processes to support analytics across customer, finance, product, and sales domains. - Required qualifications include 5+ years of data engineering and data modeling/architecture experience, 5+ years of SQL, 5+ years with cloud columnar databases (Snowflake), 2+ years of production dbt experience, ability to translate requirements into technical solutions, Python or similar programming skills, API integrations, data governance, and root-cause analysis. - Preferred qualifications include Snowflake administration, knowledge of modern and classic data modeling (Kimball/Inmon), domain experience in Finance/Sales/Marketing, 3+ production dbt projects, and expert Python skills. - The role is hybrid with partial onsite work, Zendesk’s commitment to diversity and inclusion, and transparency about potential AI screening; accommodations are provided for applicants with disabilities.

Zendesk is seeking a Senior Software Engineer for Mobile Services to lead backend development and ensure the mobile SDKs and Web Widget remain top-tier assets used by leading apps. You’ll architect reliable, secure, and scalable systems; drive complex projects; mentor engineers; stay current with tech trends; participate in code reviews and cross-team feature discovery. You will own the full lifecycle of features—from conception to deployment and maintenance—while addressing technical debt and fostering a collaborative, well-tested engineering culture. Required experience includes backend technologies with Ruby on Rails and React, microservices, service-oriented design, relational databases and SQL, strong communication, and a proven ability to learn new technologies and debug complex issues. Nice-to-have items include TypeScript, Scala, Datadog, SLI/SLOs and error budgets, Kubernetes, and distributed monolith/microservices patterns; the tech stack spans Ruby/Rails, Scala, React, and optionally TypeScript with data stores such as MySQL, Memcached, Redis, Kafka, and DynamoDB, and the role supports a hybrid onsite/remote work arrangement with partial in-office days, plus Zendesk’s equal opportunity and disability accommodations policies.

The role supports regional directives and collaborates with the wider partner team and internal cross-functional groups to manage the opportunity pipeline, support marketing campaigns and lead generation, and be accountable for partner-sourced and incremental revenue. Successful candidates will have SaaS/subscription experience, a robust, entrepreneurial mindset, strong critical thinking, and a can-do attitude. Key responsibilities include managing partner-sourced and named account pipelines, recruiting and managing new partner relationships, supporting existing revenue-generating partners, and collaborating across teams to grow knowledge of Zendesk products, generate product enthusiasm, and support quarterly business and partner GTM plans and marketing programs. Requirements include 2+ years in direct or indirect software sales (SaaS preferred), excellent verbal and written communication, proficiency with Google Apps/CRM tools, self-motivation and accountability, flexibility in a fast-paced environment, English plus French or German fluency, and a bachelor’s degree is an advantage. The role is hybrid with onsite and remote work, and Zendesk emphasizes diversity and inclusion, AI screening, equal opportunity hiring, and accommodations for applicants who need them.

Zendesk is seeking a Field Marketing Manager for the BENELUX region on a fixed-term contract, remotely based in the Netherlands, reporting to the Director of Marketing UK&I and North. The role involves developing and executing a BENELUX marketing strategy in partnership with the NORTH marketing team and sales to drive demand generation, win new customers, and expand the existing customer base. Key responsibilities include strategic implementation, planning multi-channel programs (events, webinars, ABM, inbound/outbound digital campaigns), vendor and channel optimization, cross-functional collaboration, performance analysis, and regular engagement with the sales team. Preferred qualifications include 3–6 years of field marketing experience in B2B/SaaS, BENELUX familiarity, native Dutch with English proficiency, strong market insight, creativity, analytics, and proficiency with Salesforce and Tableau, plus excellent collaboration and communication skills. Zendesk emphasizes a diverse, inclusive culture, notes that AI screening may be used, and offers accommodations to applicants with disabilities.

The role provides global M&A transaction support, leading technical accounting analyses, purchase price allocations and goodwill calculations, drafting memos, advising on deal structures, and coordinating with external valuation experts and auditors while assisting due diligence and post-close integration. In IPO/SEC readiness, you’ll be a key technical resource, leading the preparation and review of SEC filings and pro forma financials under US GAAP, ensuring timely adoption of new standards, drafting technical memos, and collaborating with auditors, legal, and cross-functional teams to meet milestones and ICFR/SOX readiness. Under Accounting Policy & Reporting, you’ll monitor new standards (ASC 805/350/360, IFRS 3), update internal guidelines and disclosures, and drive technical accounting projects beyond M&A and IPO (e.g., revenue recognition, leases, stock-based compensation, complex financing). M&A Integration and Project Management involve working with local teams and functions such as Procurement, Treasury, and FP&A to integrate acquisitions into standard processes and systems, including onboarding new entities to Zendesk systems like Coupa and NetSuite. Requirements include a bachelor’s or master’s in accounting, CPA preferred with Big 4 experience, 5+ years of accounting with at least 2+ years in technical accounting or M&A, US GAAP expertise, strong research/communication skills, ERP/NetSuite experience, with a base salary range of $102k-$154k and a hybrid work model; Zendesk emphasizes diversity, inclusion, AI screening, and accommodations.

The Agentic Tribe’s Gen3 is a cutting-edge, goal-oriented conversational AI system that uses a multi-agent architecture and large language models to reason, plan, and adapt to user needs in real time, delivering personalized interactions beyond scripted responses. The role seeks an experienced AI Agent Engineer to design, develop, and deploy autonomous agents that leverage LLMs to streamline operations and build cognitive architectures capable of complex, multi-step task execution. Responsibilities include designing robust, stateful AI agents in Python using frameworks like LangChain and LlamaIndex, integrating them with enterprise systems and APIs, selecting appropriate foundation models, guiding deployment with cross-functional teams, debugging, evaluating performance, and documenting processes. Core technical competencies cover LLM-oriented system design, tool integration and APIs, retrieval-augmented generation, evaluation and observability, safety and reliability, performance optimization, planning and reasoning, and proficiency in Python, FastAPI, cloud deployment, and CI/CD, with bonus points for advanced degrees and PEFT/LoRA experience. The posting is from Zendesk, which emphasizes hybrid work, diversity and inclusion, and equal opportunity employment, and provides details on the interview process, candidate privacy, and accommodations for disabilities, including a note that AI screening may be used in recruitment.

The Startup Marketing Manager at Zendesk for Startups will elevate the program’s presence by delivering targeted content and digital campaigns to educate startups on Zendesk’s scalable, AI-driven CX platform and support growth, owning an end-to-end strategy from awareness to onboarding and sales enablement. The role involves crafting a global startup content strategy, refining value propositions and messaging, and producing multi-format content (articles, videos, podcasts, case studies, newsletters) to engage startups at all stages. Responsibilities include organic social planning and execution (primarily LinkedIn, with expansion to Reddit), community management, and coordinating social campaigns with paid media for cohesive impact. It also covers digital campaign management (planning, launching, optimizing paid search, social, retargeting, and ABM), agency/vendor management, budget oversight, and cross-functional/global collaboration with regional teams to ensure localized relevance. Required qualifications include 6+ years in digital marketing/content strategy in B2B SaaS/tech, strong writing and storytelling, experience with multi-format content and analytics tools, excellent project management and cross-functional collaboration, with nice-to-haves such as startup/VC experience and exposure to Zendesk products; the US base salary ranges from $124,000 to $186,000 with potential bonuses, and Zendesk emphasizes diversity, inclusion, and accommodation for applicants.

The Solutions Consultant (SC) at Zendesk acts as the technical bridge in the sales cycle for Enterprise and Mid-Market, translating complex business challenges into high-impact technical solutions and articulating the strategic and technical value of Zendesk, including AI features, to C-level executives. Responsibilities include owning the primary technical relationship with prospects, designing tailored solutions (including RFI/RFPs), evangelizing AI capabilities (AI Agents, Co-Pilot for agents, automation, predictive analytics), leading POC execution, and collaborating cross-functionally to influence product roadmaps. Requirements include 5-7+ years of mid-market/enterprise software selling experience, excellent communication and problem-solving skills, solid knowledge of web/scripting technologies and SaaS architecture, readiness to work in a fast-paced environment, a bachelor’s degree, and willingness to travel, with desirable AI/ML familiarity, CX/Call Center experience, consulting background, and proximity to a major airport. The US annualized OTE range is $119,000-$179,000 with an 80/20 base/commission split, with possible bonuses and benefits, and offers based on capabilities, experience, and location. Zendesk emphasizes a hybrid, inclusive culture as an equal opportunity employer with diversity and inclusion initiatives, may use AI screening in the hiring process, and provides accommodations for applicants with disabilities on request.

Zendesk is seeking an AI-forward Manager, SMB Sales to lead a team of Account Executives, driving new business and expansion across a diverse SMB landscape by leveraging AI, data, and strategic insights to accelerate growth and deliver exceptional customer outcomes. You will coach and develop the team, recruit and onboard talent, and guide high-velocity, multi-stakeholder sales cycles using AI insights, while helping customers build strategic AI-driven transformation roadmaps with measurable outcomes. You will identify expansion, upsell, and renewal opportunities, coach AEs on AI-powered ROI cases to influence procurement, and partner with Solutions Engineers, AI Specialists, Product, and Marketing to co-design differentiated, technically sound solutions and facilitate product conversations as needed. The role requires extensive SaaS or customer-support tech sales leadership, a consistent track record of 100%+ quota attainment, experience managing both transactional and six-figure deals, and strong analytical, forecasting, and cross-functional collaboration skills, plus a BA/BS and willingness to travel. Compensation includes US OTE of $156k-$234k with a 50/50 base/commission mix, a hybrid in-office/remote schedule, Zendesk’s commitment to diversity and inclusion, and information about AI screening and accommodations for applicants with disabilities.

Zendesk is hiring an exceptional Zendesk Consultant to join its CX Accelerator Team, requiring hands-on Zendesk configuration expertise and the ability to work in a startup-like, agile environment on client engagements typically lasting 4-6 weeks, with travel as needed. The role aims to revolutionize customer experiences via optimized Zendesk implementations, drawing on backgrounds like Assist Consultant, Professional Services Consultant, or tech-savvy Customer Success Manager and prioritizing a customer-centric approach. Key responsibilities include client engagement and discovery, providing guidance on Zendesk best practices, hands-on design and configuration (including integrations with existing systems), coordinating with technical resources, managing projects from inception to delivery, and conducting training and creating documentation. The position also covers continuous improvement, staying current with Zendesk innovations, and travel to client sites as needed, with required qualifications including extensive Zendesk configuration experience and SME knowledge of WEM and/or AI, CRM familiarity, and strong communication, problem-solving, and adaptive skills in an agile environment. The role offers hybrid work with partial on-site requirements, and Zendesk emphasizes an inclusive, growth-focused culture with equal opportunity, diversity and inclusion commitments, and accommodations for applicants with disabilities, while noting AI screening as part of the hiring process.

The CX Manager will join Zendesk's CX Acceleration SWAT to transform customer experiences through optimized Zendesk implementations, leveraging senior-level consulting or customer success backgrounds, and leading discovery, executive alignment, and technical assessments to deliver high-impact solutions. Key responsibilities include relationship building with internal teams and customers, maintaining a customer-centric approach, implementing Zendesk configurations and integrations, providing expert consultations and demos, conducting close-out reviews with executives, coordinating Zendesk resources, and driving continuous improvement. Qualifications require deep Zendesk expertise, at least 5 years of technical experience in complex environments, proven leadership, service management and customer-facing experience, collaborative skills, exceptional communication, CX proficiency, and strong problem-solving. The role offers a startup-like, supportive culture centered on collaboration, a hybrid work model with on-site and remote options, and promising long-term career growth and benefits, all within Zendesk’s commitment to equal opportunity and diversity. Zendesk notes that AI or automated screening may be used in applications and provides information on accommodations and how to request them.

Zendesk is hiring for an IT Service Desk Specialist and, in this posting, a Technical Project Manager to join a diverse global team focused on delivering excellent customer service. The Technical Project Manager will lead projects of varying sizes, coordinating procurement, financials, and task tracking, and ensuring delivery on time, within budget, and to high quality standards. Key duties include overseeing all project phases, creating detailed plans, providing regular status updates, tracking milestones, addressing challenges, managing changes, and ensuring timely resource allocation. Requirements include at least 5 years of project management experience (3+ in a senior PM role), familiarity with ticketing and procurement systems and Scrum tools, proficiency with Google Workspace and/or Microsoft Office, strong organizational and collaborative skills, and a background in IT infrastructure/Zoom/tech projects, with PMP certification a plus. The role is hybrid with a Mexico City or Estado de Mexico location, and Zendesk emphasizes its commitment to diversity, inclusion, equal opportunity, accommodations, and privacy, noting that AI may be used in screening.

Zendesk is looking for a Manager of Engagement Managers to lead their team across Brazil and Latin America, focusing on project success and enhancing partnerships with Sales and Solution Architects. The role involves team leadership, ensuring proficiency in enterprise delivery methodologies, and fostering a culture of accountability and collaboration. Key responsibilities include managing project portfolio performance, addressing customer escalations, and ensuring successful delivery of regional engagements. The manager will also be responsible for contributing to global initiatives, representing regional needs, and maintaining robust cross-functional partnerships. Candidates must be fluent in Portuguese and English, have experience in managing project delivery teams, and be comfortable in a fast-paced environment, with a preference for those with SaaS or technology delivery backgrounds.

The Senior Engagement Manager at Zendesk plays a crucial role in leading complex client projects and improving delivery methodologies while mentoring junior staff. The position involves managing client relationships, ensuring project success, and developing strategic oversight that aligns with both client and internal objectives. Key responsibilities include enhancing engagement methodologies, providing risk management solutions, and supporting business development efforts. Candidates should have over five years of experience in client-facing roles, exceptional leadership abilities, and proficiency in project management tools. Zendesk emphasizes a supportive work culture with a commitment to diversity, equity, and inclusion, offering a hybrid work environment that promotes collaboration and flexibility.

The job opening is for a Partner Sales Executive at Zendesk, focused on driving growth in the EMEA region through partner-led business initiatives. The role involves recruiting and onboarding new partners, aligning them with Zendesk’s strategic goals, and ensuring they meet revenue and profitability targets. Daily responsibilities include building a robust partner ecosystem, facilitating collaboration between Zendesk and partners, and conducting sales training. Candidates should have a bachelor's degree, over five years of B2B sales experience, a successful track record in a tech-SaaS environment, and excellent communication skills. Zendesk emphasizes a diverse and inclusive workplace and offers flexibility in their working arrangements.

Zendesk is a leading customer experience software company focused on enhancing business-customer engagement through its innovative platform. The role of a Strategic Enterprise Account Executive involves driving revenue growth by developing and closing new business opportunities within enterprise accounts, with a particular emphasis on AI solutions. Key responsibilities include executing strategic sales plans, engaging with senior decision-makers, and collaborating with various internal teams to ensure customer success. Candidates should have a strong background in enterprise sales, excellent communication skills, and the ability to influence executives. Zendesk offers a competitive compensation package and fosters a collaborative culture that supports growth and innovation, while also prioritizing diversity and inclusion in the workplace.

Zendesk is seeking an experienced Product Manager/Owner to lead initiatives within its Employee Technology Platforms team, focusing on enhancing the employee experience through collaboration tools like Google Workspace, Slack, and Zoom. The ideal candidate will have over five years of product management experience, particularly with employee-centric focus, and a strong background in managing collaboration tools. Responsibilities include driving employee engagement, conducting user research, managing roadmaps, leading agile ceremonies, and championing the strategic use of enterprise collaboration tools. Preferred qualifications include a high level of comfort with technology, critical thinking skills, and a passion for process optimization. The role requires the individual to work physically from Mexico City or the State of Mexico and offers a hybrid work environment to balance onsite collaboration with remote flexibility.

Zendesk, a leader in AI-driven customer service and employee service software, is seeking an experienced product manager to enhance its product experiences. The role involves defining and executing strategies for AI-augmented products that serve billions of end-users, millions of agents, and thousands of admins. The product manager will work closely with various teams to identify customer pain points and develop scalable solutions, while also managing product delivery and customer satisfaction metrics. Candidates should have at least 5 years of product management experience in the B2B SaaS space, strong technical skills, and exceptional leadership abilities. This position offers a hybrid work environment and requires applicants to be located in Karnataka or Maharashtra.

The AI Specialist, Customer Success role at Zendesk is focused on helping customers quickly achieve business outcomes using Zendesk's Advanced AI solutions. This position aims to drive AI adoption by engaging with customers throughout their journey and collaborating with various internal teams to ensure customers realize value from their service. Responsibilities include proactive customer health management, delivering a high-quality customer experience during onboarding, and advocating for customer needs within the Zendesk team. Candidates should have a background in customer success, particularly in enterprise technology/SaaS, with strong communication skills and the ability to influence at multiple organizational levels. The role requires proficiency in Japanese and English, and it promotes a hybrid work model that combines in-office collaboration with remote flexibility.

Zendesk is seeking a Senior Database Engineer to join their team and enhance their growing data environment, focusing on maintaining reliability and performance of applications. The key responsibilities include installing and configuring database servers, monitoring system performance, implementing security protocols, designing cloud infrastructure, and collaborating with development teams on data architecture. Candidates should have over five years of experience in data environment management and proficiency in automation and scripting languages. Preferred qualifications include knowledge of cloud data solutions, containerization tools, and strong communication skills. The role offers a hybrid work environment, allowing flexibility alongside in-office collaboration, and promotes diversity and inclusivity in its hiring process.

Zendesk is looking for an IT Business Systems Analyst specializing in the configuration of SaaS Finance tools to join their team in Pune, India. The candidate should have a strong background in business systems analysis and experience with SaaS applications, particularly in finance operations, and agile methodologies. The role involves responsibilities such as configuring and maintaining SaaS tools, resolving issues, gathering business requirements, facilitating collaboration, and applying agile practices. Zendesk values exceptional service, simplicity, pride in work, and a supportive team environment. The company offers a hybrid work experience and is committed to diversity and inclusion as part of its organizational culture.

Zendesk is seeking a Business Analyst for its Collaboration Tools team, focusing primarily on Google Workspace and other applications to enhance employee experience and support company growth. The role involves collaborating with various internal teams, developing strategic projects, implementing governance for collaboration applications, and ensuring best-in-class service through documentation and training. Candidates should possess over two years of experience with Google Workspace, have a proven background in implementing SaaS solutions, and demonstrate strong IT fundamentals and relationship-building skills. Preferred qualifications include experience in consulting for process optimization and certifications in Google Workspace. The position is hybrid, requiring on-site work 2-3 days a week, and is limited to candidates located in Karnataka or Maharashtra.

Zendesk is seeking a Senior Software Engineer to join their Workforce Management Integrations team, focusing on designing and building scalable solutions that connect Zendesk’s WFM capabilities with third-party systems. The role involves full ownership of the software development life cycle, including coding, testing, and maintaining systems while collaborating with various teams to translate business needs into technical solutions. Ideal candidates should have over five years of experience in backend or integration engineering, with proficiency in PHP, Laravel, and cloud platforms like AWS, as well as familiarity with event-driven architectures and REST API integrations. The position requires strong communication skills and the ability to work in Agile environments, and may involve participating in the hiring process for new talent. Zendesk promotes a hybrid work model, providing flexibility while also fostering collaboration and connection in the office.

Zendesk is seeking a Staff ML Engineer to develop advanced GenAI infrastructure that supports AI-driven experiences for its products used by over 125,000 global brands. The role involves leading the design and optimization of ML platform components, such as model serving and evaluation frameworks, while ensuring alignment with company goals and strategies. Candidates should have over seven years of experience in ML model deployment, familiarity with MLOps practices, and a solid understanding of LLM systems and cloud service deployment. Preferred qualifications include experience in automation and building developer productivity tools. The position offers a hybrid work environment, opportunities for growth, and a commitment to diversity and inclusion.

Zendesk is seeking a Senior DevOps Engineer to join their Edge Engineering team in Europe, responsible for managing critical services that handle billions of user interactions daily. The position offers a salary range of PLN 235,000.00 to 353,000.00, along with potential annual bonuses, a hybrid work model requiring one day in the office per week, and additional perks like recharge days and in-office benefits. Candidates should have over five years of experience in a DevOps role with expertise in technologies such as Go or Python, HTTP, TLS, and cloud platforms like AWS. The role emphasizes collaboration within a team of experienced engineers, encourages proactive problem-solving, and requires familiarity with modern deployment practices and tools like Kubernetes and Terraform. Zendesk prioritizes diversity and inclusion in hiring, applying AI in the recruitment process, and is committed to providing reasonable accommodations for individuals with disabilities.

Zendesk is seeking a Senior Manager for Customer Education Programs to enhance its Digital CX team's mission of improving customer engagement through education. The role involves designing a global learning ecosystem that supports customers, partners, and advocates in mastering Zendesk products and features. Candidates are expected to build and manage a team, evolve certification programs, and leverage AI to enhance learning experiences. This position emphasizes collaboration across multiple functions to integrate learning throughout the customer journey and establish effective metrics to demonstrate impact on customer success. The ideal candidate should have significant experience in customer education, a strategic mindset, and a passion for user success, as well as strong communication skills and a global perspective.

Zendesk is looking for a Data Product Manager to oversee the strategy and management of their foundational data assets, focusing on critical business metrics. The role entails collaborating with various departments to define and maintain key performance indicators (KPIs), ensuring they align with the company's strategic objectives. Responsibilities include metric governance, data implementation, strategic analysis, stakeholder communication, and promoting data literacy throughout the organization. Candidates should possess a background in a quantitative field, extensive experience in data management, and strong communication skills. The annual salary range for this position is between $152,000 and $228,000, with possible additional bonuses and benefits.

Zendesk is seeking a Global Engagement Manager to work in either Portugal or Poland, who will be the main point of contact for customers throughout the project lifecycle. The role involves gathering business requirements, designing solutions, and managing project outcomes while collaborating with various stakeholders to ensure exceptional service delivery. Candidates should have experience in delivering support services to enterprise-level customers, particularly in CCaaS environments and AWS, along with strong leadership and communication skills. Zendesk promotes a flexible hybrid work model, requiring employees to be in the office once a week while also allowing for remote work. The company values diversity and inclusion, follows fair employment practices, and utilizes AI for application screening as per their guidelines.

Zendesk is seeking an Enterprise Account Executive in the Tri-State Area with a strong background in B2B sales and a passion for growth in the SaaS sector. The role involves driving revenue by acquiring new customers, deepening existing partnerships, and establishing long-term strategic relationships to optimize account revenue. Candidates should have a minimum of 8 years of cloud/software B2B sales experience, a proven track record of exceeding sales targets, and the ability to navigate complex sales cycles, particularly with large enterprises. The position offers a competitive salary range of $249,000 to $373,000, with additional incentives, and promotes a hybrid work model. Zendesk values diversity and equal opportunity, ensuring an inclusive work environment for all applicants.

Zendesk is a leading customer experience solutions provider seeking an experienced Sales Specialist with expertise in contact center technologies, particularly Zendesk, Amazon Connect, and AWS. This role will focus on driving awareness and sales of their Contact Center platform to the SMB segment in North America. Responsibilities include collaborating with account executives, running enablement sessions, managing customer discovery calls, and coordinating with pre-sales teams. Candidates should have a minimum of 7 years in cloud contact center sales, strong analytical skills, and a proven track record in achieving sales targets. Zendesk offers a competitive salary, professional development opportunities, and a collaborative work environment, while promoting diversity and inclusion in hiring practices.

Zendesk is seeking a strategic and experienced Demand/Campaigns Marketing Manager to create integrated campaigns that drive new business and upsell opportunities. The ideal candidate should have a deep understanding of the Asia Pacific and Japan markets and excel in cross-functional leadership while being able to balance big-picture planning with detailed execution. Responsibilities include building omni-channel campaigns, developing relationships within the broader marketing organization, and managing campaign execution across various channels. Qualifications for the role include 6-8 years of relevant marketing experience, strong analytical abilities, and proficiency in tools like Marketo and Salesforce. The position offers a remote work environment with occasional in-person collaboration opportunities, promoting an inclusive culture and diversity within the workplace.

Zendesk is seeking a Product Led Growth Sales Specialist to enhance customer experiences through innovative solutions. The role focuses on closing sales quickly and engaging with customers primarily via chat and email, with occasional phone conversations. Candidates should possess sales experience, a passion for Zendesk technology, and the ability to manage a high volume of inquiries efficiently. This position emphasizes collaboration with traditional sales teams and a proactive approach to following up with customers to ensure satisfaction. Zendesk promotes a supportive workplace culture with hybrid working options and a commitment to diversity and inclusion.

Zendesk is looking for a Senior Payroll Manager to lead payroll operations across the Asia-Pacific region, emphasizing accuracy and trust for employees. The role involves managing payroll activities in multiple countries, supervising a small team, and ensuring compliance with local regulations. The candidate will engage with external payroll vendors and various internal departments to foster collaboration and maintain payroll excellence. Key responsibilities include managing payroll processes, leading process improvement initiatives, and utilizing reporting tools for data analysis. The ideal candidate should have over eight years of payroll experience in the APAC region, strong leadership skills, and proficiency in Excel, with an emphasis on flexibility and adaptability.

Zendesk is seeking a Commercial Account Executive for their Bay Area sales team to help enhance customer experience through innovative AI-driven solutions. The role involves full-cycle sales responsibilities, focusing on acquiring new customers and deepening relationships with existing ones to grow Zendesk's commercial account base. Key tasks include driving revenue growth, managing customer satisfaction, promoting AI adoption, and leveraging data insights for strategic decision-making. Applicants should have a minimum of three years of B2B sales experience, strong relationship management skills, and an understanding of AI and automation technologies. The position offers competitive compensation, including a salary range of $168,000 to $252,000, with additional incentives and a commitment to diversity and inclusion in the workplace.

The Senior Solutions Consultant at Zendesk is tasked with overseeing the technical, solution, and competitive aspects of the sales cycle, requiring both sales acumen and technical expertise. This role demands experience in presales and managing complex deals, along with knowledge of web technologies and SaaS applications. Applicants should possess strong communication and interpersonal skills, as well as the ability to understand customer business outcomes and develop tailored solutions. The position highlights the importance of collaboration with sales, marketing, and product teams, and emphasizes a customer-centric approach to enhance satisfaction. Zendesk promotes an inclusive work environment and is committed to diversity while providing reasonable accommodations for applicants with disabilities.

Zendesk is seeking a seasoned consultant to join its CX Acceleration Team, which focuses on enhancing customer service for Enterprise clients through strategic consulting and technical expertise in Zendesk administration. The role involves conducting technical assessments, fostering executive alignment, and implementing configuration changes to optimize clients' Zendesk platforms and drive measurable improvements in customer experience. Candidates should have extensive experience in customer-facing roles, deep knowledge of the Zendesk ecosystem, as well as proven leadership and communication skills. Preferred qualifications include expertise in IT Service Management and successful experience in cross-functional collaboration. The position operates in a hybrid work environment, emphasizing both onsite collaboration and remote flexibility.

Zendesk is looking for an experienced Technical Architect to join its CX Acceleration SWAT team, tasked with defining the architectural vision for customers transitioning to AI solutions. The candidate should have extensive technical expertise and a consultative approach to address unique customer needs and existing technical infrastructures. Responsibilities include onboarding customers, providing strategic guidance, diagnosing challenges, and designing tailored solutions that integrate the Zendesk platform with external systems. The role requires 10-15 years of experience in enterprise architecture and a strong understanding of cloud technologies, REST APIs, and business strategy. Zendesk operates on a hybrid work model and emphasizes diversity, equity, and inclusion within its workforce.

Zendesk is seeking a Manager to lead a regional team of specialists focused on ensuring optimization and value for key customers in AMER and LATAM. This role involves aligning customer strategies and technology through a multidisciplinary approach while coaching a team of Customer Success Managers, Solutions Consultants, and Engineers. Key responsibilities include developing customer experience transformation strategies, serving as an executive sponsor for top-tier accounts, and ensuring successful outcomes from strategic recommendations. Candidates should have over ten years of leadership experience in customer strategy and enterprise transformation, with a strong understanding of Zendesk’s platform and proven ability to influence senior executives. The position offers a hybrid work environment with a range of $197,000 to $295,000 OTE, plus potential bonuses and benefits.

Zendesk is seeking a Senior Product Manager to develop IT Asset Management features to enhance its ITSM workflows. This role will involve understanding customer needs and collaborating with engineering and design teams to create impactful software capabilities within the Employee Service initiative. The ideal candidate should have over five years of product management experience in an agile environment, a strong customer focus, and the ability to communicate effectively with various stakeholders. Responsibilities include defining product roadmaps, conducting market research, and ensuring a customer-centric approach to design. The position offers a hybrid work model, competitive salary, and encourages diversity and inclusion in the workplace.