The Ampin App deep insights into the Atlassian community

Zendesk is hiring a Principal Sales Engineer to act as a trusted advisor and technical thought leader, bridging business strategy with AI-driven CX and ES solutions and leading complex engagements. You will design strategic, AI-powered customer experience solutions with Sales, own the end-to-end technical engagement from discovery to proof of concept, and coordinate cross-functional teams to deliver measurable business value. Requirements include 7+ years in presales or solutions consulting, 3+ years leading large enterprise deals, deep fluency in web/SaaS technologies, experience scoping pilots/POCs, and expertise in at least two relevant domains plus AI/automation knowledge, along with travel flexibility. You should be a strategic technologist, AI-forward innovator, trusted advisor, collaborative leader, analytical storyteller, and execution-focused. Zendesk emphasizes a hybrid, inclusive culture with global offices, equal opportunity employment, and accommodations on request, while AI may be used to screen applications.

Zendesk is seeking an Enterprise Account Executive to grow the Norwegian market, based in Denmark or Sweden, with regular travel to Norway and fluency in Norwegian and English. The role requires at least five years of enterprise B2B SaaS sales experience, a proven track record of acquiring new enterprise customers and expanding existing accounts in Norway, and a strong understanding of the Norwegian business landscape. You will own a portfolio in Norway, develop territory and account plans, build executive-level relationships, identify cross-sell opportunities, and lead complex, multi-stakeholder sales cycles from discovery through close. You will articulate the value of Zendesk's customer service, employee service, and AI solutions, collaborate with internal teams, maintain a healthy pipeline, forecast accurately, and consistently exceed revenue targets. Zendesk offers a hybrid work model, a commitment to diversity, equity, and inclusion, and informs applicants that AI screening may be used; the company is an equal opportunity employer and provides accommodations for disabilities.

Zendesk is hiring an experienced Integration Architect or Senior Staff Engineer to lead the architecture and delivery of enterprise integration solutions across internal services, enterprise applications, and third-party SaaS, using AWS-native services and back-end languages like Java, Python, and NodeJS. The role involves hands-on building of real-time data streaming and agent-to-agent integration patterns to connect data assets and event streams with AI systems, with optional experience integrating CRM, Billing, Ordering, Entitlement, Usage, and Financial systems. Responsibilities include shaping conceptual through enterprise architecture, guiding delivery, developing solutions, managing enterprise risk, and formulating strategy for the integration framework, platform standards, governance, ADRs, and AI connectivity, plus hands-on prototyping and PoCs. Required qualifications comprise 8+ years in integration architecture/engineering, 10+ years in cloud/back-end engineering, 5+ years building data pipelines/ETL with Fivetran/DBT or similar, API-led and event-driven design, AWS certifications, and hands-on experience with at least one major integration platform (Workato, MuleSoft, Boomi). Zendesk highlights equal opportunity, a hybrid work model, potential for bonus or incentives, and commitments to accessibility and inclusive hiring, noting AI may be used to screen applications.

Zendesk is seeking an in-office BDR Manager in Lisbon to lead the Central BDR team focused on the DACH market, requiring native or professional fluency in German and English. The role involves hiring, onboarding, mentoring, and coaching a German-speaking BDR team in Lisbon, scaling high-quality pipeline from outbound and inbound efforts, and guiding reps to hit weekly, monthly, and quarterly targets. You will apply AI knowledge and tooling—such as generative AI for prospecting and AI-assisted coaching tools like Gong or ChatGPT—and optimize outbound cadences, multi-threading, and qualification processes while helping reps transition into future enterprise roles. Requirements include 1+ years of direct people management in a high-volume SaaS sales development environment, 3–5+ years of SaaS sales or sales development management experience, complete fluency in German and English, willingness to relocate to Lisbon and work on-site, with a data-driven coaching mindset and strategic prospecting acumen; the role requires weekly on-site days Tue–Thu 9am–6pm. Zendesk promotes a dynamic, global culture with a comprehensive onboarding bootcamp, extensive toolset, ongoing professional development, peer mentorship, and a hybrid work model, while affirming equal opportunity and accessibility commitments.

Zendesk is hiring for a Sales Development role in the EMEA region to drive new business and nurture a high-potential talent pipeline, supported by a strong training program that accelerates career growth. You will be a key member of the sales team, managing a busy outbound pipeline, prospecting both cold accounts and new divisions within existing customers, and targeting startups, unicorns, and enterprise businesses to create high-value pipeline and deliver an outstanding customer experience. Requirements include native English (additional languages are a plus), at least six months of experience in a sales-related environment (SaaS preferred), a consultative, customer-centric mindset, a “can-do” attitude, collaboration with Account Executives, excellent written and verbal communication, and a bachelor’s or master’s degree preferred, with a Lisbon hybrid schedule of in-office Tuesday–Thursday 9am–6pm. Zendesk offers quality leadership, a dedicated buddy to help you learn, flexible hybrid work with in-office days defined by the team, and a culture that values collaboration, connection, learning, and celebration. The company is an equal opportunity employer that values diversity and inclusion, may use AI to screen applications, and provides reasonable accommodations for applicants with disabilities.

- The Zendesk Customer Success Manager is an AI-powered advisory role where you own strategic customer relationships, drive product adoption, articulate ROI, and accelerate growth using Zendesk’s AI technologies. - The overarching objective is proactive health management and outcome-driven engagement across the customer lifecycle, acting as an evangelist for Zendesk’s AI and automation and tailoring adoption roadmaps. - You will take full ownership from onboarding to renewal, design success plans, coordinate with Professional Services, monitor health metrics, forecast renewals, identify expansion opportunities, and build executive partnerships. - Requirements include 5+ years in customer success/experience, experience in enterprise SaaS/GTM roles, strong technical/product understanding of Zendesk and AI, ability to influence stakeholders, proficiency with CS tools like Gainsight and data analysis, and native German with business English. - Zendesk emphasizes inclusivity, hybrid work, and notes that AI may be used in screening; they are an AA/EEO/Veterans/Disabled employer offering accommodations for applicants with disabilities.

Zendesk seeks a strategic, hands-on Vice President of HR Business Partnering to lead the global people strategy, reporting to the Chief People Officer, ideally based in San Francisco but open to exceptional talent nationwide with quarterly or more travel. In this role you’ll lead a high-performing global HRBP team, serve as a trusted advisor to senior leaders on organizational effectiveness, talent strategy, performance and succession, and translate business plans into integrated workforce strategies including headcount planning, skills needs, location strategy, and org design. You’ll lead Employee Relations, partner with Talent Acquisition, Total Rewards, People Operations, Legal, and Finance to deliver cohesive, business-aligned talent solutions, guide change efforts, and use data and approved AI tools to anticipate risks and scale services, while fostering an inclusive culture. Basic qualifications include 15+ years in HR with 10+ in HRBP roles and 7+ years leading global HR teams, plus experience partnering with executive leaders in product/engineering/sales within a global tech or SaaS company, and deep expertise in org design, workforce planning, coaching, and change management; preferred qualifications include experience in high-growth SaaS/AI environments with 2,000+ employees, transformation experience, analytics and automation, data governance, and a hybrid global working environment across NA/EMEA/APAC, with AI literacy required. The US base salary range is $256k-$384k with potential for bonus and incentives; Zendesk emphasizes a hybrid work model, equal opportunity and DEI commitments, and accommodations for applicants with disabilities.

Zendesk is hiring a principal individual contributor in IT Engineering to build and advance the Identity and Access Management (IAM) function for human and agent identities, combining engineering, architecture and business systems analysis with strong communication and stakeholder management. You will design, build, test and operate complex IAM solutions across identity lifecycle automation, authentication, provisioning, integrations and access governance, applying SAML, OpenID Connect, OAuth 2.0 and SCIM, and you will build automation with APIs, scripting, version control, automated tests and infrastructure as code while establishing service ownership, engineering standards, operating practices and a prioritized roadmap. Key domains include architecture, identity strategy, governance, reliability, discovery and acceptance testing, with an emphasis on turning ambiguous business needs into clear requirements, documenting design decisions, evaluating trade-offs and resolving cross-team conflicts. Requirements include hands-on delivery of IAM solutions with deep technical expertise in identity lifecycle, authentication, provisioning and access governance, plus experience shaping architecture across interconnected identity platforms and strong business analysis, communication and coaching skills to influence across teams. The role offers a US base salary range of $193,000 to $289,000 with potential bonus and benefits, and Zendesk highlights its hybrid work model, commitment to diversity and inclusion, equal opportunity and accommodations for applicants, including AI may be used to screen applications.

Zendesk is hiring a Global Campaign Marketing Manager to drive the AI product-line pipeline for new customer acquisition and growth within existing accounts, partnering with regional marketing to plan, execute, and optimize integrated campaigns across markets. Responsibilities include owning end-to-end campaign delivery (brief through optimization), managing budgets, assets, approvals, and production; leading email and nurture programs; delivering webinars and third-party programs; managing publisher and vendor deliverables and lead delivery; building reusable campaign kits; and aligning with regional marketing on localization and with sales on follow-up to convert engagement. The role also requires tracking engagement, conversion, AI pipeline contribution, and program costs with analytics partners, sharing results with regional marketing, and continually introducing fresh ideas and AI-enhanced research, personalization, and workflows. Basic qualifications include 5+ years in B2B campaign marketing or demand generation with proven pipeline impact; hands-on experience with integrated campaigns; strong project management and data-interpretation skills; clear writing and proactive communication in a fast-paced environment; and the ability to manage multiple campaigns and cross-functional teams. Preferred qualifications include experience localizing global campaigns with regional marketing, familiarity with Marketo, Salesforce, 6sense, and Asana, and experience marketing B2B SaaS or AI products; the US base salary ranges from $148,000 to $222,000 with potential bonuses; Zendesk emphasizes fairness, inclusion, and accommodations, and may use AI screening in hiring; they are an equal opportunity employer.

Zendesk has evolved into an AI-driven business with $200M ARR, deployed across 20,000+ companies globally to transform customer experience. The BDR role focuses on strategic prospecting, engaging senior leaders, and learning to think like an Account Executive from day one. Responsibilities include identifying compelling AI/CX use cases, prioritizing target accounts, mapping buying groups, developing multi-threaded engagement, leveraging AI and intent signals, and ensuring pipeline quality. Desired candidates should have commercial curiosity, sound judgment, confidence, strategic thinking, AI interest, ownership, resilience, and a growth mindset, with Zendesk providing training on products, sales methodology, and technology. The role offers a hybrid work model in Australia and New Zealand, a commitment to diversity and inclusion, and transparency about AI screening and accommodations for applicants with disabilities.

Zendesk is hiring a Staff Engineer for its AI Copilot organization to lead the Admin Copilot Conversational backend, focusing on LLM orchestration, intent detection, context retrieval, and tool execution, with end-to-end ownership from design to production. The role is hands-on and leadership-focused, requiring setting engineering standards, making architecture decisions, mentoring engineers, and influencing technical direction across the Copilot teams while collaborating with ML scientists, product, design, and partner engineers. You’ll also design evaluation frameworks, guardrails, and safety mechanisms for production LLM features and proactively address systemic risks and performance bottlenecks. Qualifications include 8+ years in software engineering with backend leadership, experience building distributed systems at scale, production LLM integration, fluency in a backend language (Ruby/Python/Go), strong AWS and container/CI/CD expertise, and a proven ability to operate under ambiguity and communicate tradeoffs. Zendesk emphasizes a hybrid, inclusive culture and equal opportunity employment, notes AI may screen applications, and provides accommodations for applicants with disabilities, including a contact email for accommodation requests.

Zendesk is seeking a Senior Software Engineer for its AI Copilot team to deliver AI-powered features for customer-service agents, taking ownership from design through production in a fast, iterative learning culture. You will own end-to-end features, work with ML scientists/engineers to integrate ML capabilities, contribute to architecture decisions, build scalable backend services and APIs, improve reliability, and mentor junior engineers. Required: 5+ years building/operating large-scale internet apps, fluency in Ruby (Python a plus), experience with distributed systems, REST APIs, AWS, Docker/Kubernetes, and CI/CD, plus ability to adapt to changing priorities and collaborate across disciplines. Preferred: SQL/data infra (Snowflake, dbt), exposure to LLM integration, ML pipelines/tools (Metaflow), event-driven architectures (Kafka), and iterative, metrics-driven product development (A/B tests, feature flags). The role uses a tech stack including Ruby/Python, AWS, Metaflow, S3/RDS/MySQL/Snowflake, and Kubernetes with Docker; Zendesk emphasizes a hybrid, inclusive culture, equal opportunity employment, and accommodations with AI screening in certain cases.

Zendesk is seeking a Workplace Experience Operations Coordinator to join the Workplace Experience Team and help keep day-to-day office operations running smoothly while delivering excellent employee service. Core duties include managing the front desk and ticketing, coordinating in-office events, handling vendor and facility management, maintaining safety and cleanliness, and supporting space planning and internal communications. Requirements include a minimum of 2 years in Facilities/Office Coordination/Management, strong communication and project-management skills, proficiency with Google Suite, and the ability to multitask with minimal supervision; preferred qualifications include a relevant degree, light furniture assembly experience, and familiarity with Building Management Systems. The role is Monday through Friday, 8:00 am–5:00 pm with occasional overtime, offering a base pay of $20.19–$29.81 per hour and potential bonuses or benefits depending on location and experience. Zendesk promotes a hybrid, inclusive workplace, is an equal opportunity employer, may use AI for screening, and provides accommodations for applicants with disabilities.

The Managed Services Consultant role supports Zendesk subscription customers by configuring solutions, consulting on best practices, and acting as an extension of their teams to help them adopt, expand, optimize, and maintain Zendesk products across regions (USA/LATAM, EMEA, APAC). Responsibilities include maintaining knowledge across the Zendesk product line, managing a backlog for a portfolio, providing proactive guidance, collaborating with a global team to gather requirements and prioritize tasks, conducting detailed account reviews, and designing, testing, and deploying complex production configuration updates. Qualifications: 3-6 years in professional consulting or customer success, Zendesk experience a plus, background in SQL/Python scripting, familiarity with Excel/Tableau/Power BI, strong communication and problem-solving, attention to detail, ability to work independently, and willingness to work in shifts; German/French/Spanish language skills are a plus. Location and work setup: Zendesk can hire only candidates physically located in Karnataka or Maharashtra; hybrid work requires some in-office presence with the exact schedule determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, may use AI or automated screening in hiring, and provides accommodations for applicants with disabilities upon request.

The role is a Managed Shared Services Consultant within Zendesk's Managed Services, acting as an extension of customers’ teams to adopt, expand, optimize, and maintain Zendesk products with design and configuration guidance plus hands-on support. Responsibilities include maintaining product expertise, handling a backlog for a customer portfolio, providing proactive guidance, collaborating with Managed Services Consultants across regions to gather requirements and prioritize tasks, and designing, testing, and rolling out complex production configuration updates. Requirements include 6-12 years of professional consulting or customer success experience in a client-facing role, Zendesk or CX industry experience preferred, SQL/Python scripting, familiarity with analytics tools (Excel/Tableau/Power BI), strong communication, multilingual skills a plus, attention to detail, ability to work independently on multiple initiatives, and willingness to work shifts; candidates must be physically located in Karnataka or Maharashtra. The role uses a hybrid work model with a local office presence required part of the week, while allowing remote work part of the week, with the specific in-office schedule determined by the hiring manager. Zendesk states it is an equal opportunity employer, may use AI or automated screening per company guidelines, and offers accommodations for applicants with disabilities, underscoring a commitment to diversity, equity, and inclusion.

The role is a Managed Services Consultant on Zendesk's Managed Services team, helping customers adopt, expand, optimize, and maintain Zendesk products as their businesses grow, serving as an extension of their teams with design, configuration guidance, and hands-on support. You will configure Zendesk solutions, analyze current configurations for optimizations, investigate options to address requests, implement production updates, and collaborate with a global team to ensure ongoing value for customers across regions. Key activities include maintaining product knowledge, managing a backlog for your customer portfolio, providing proactive guidance, conducting detailed account reviews and configuration analyses, and designing/testing/rolling out complex configuration updates while contributing to process improvements. Basic qualifications include 3-6 years in consulting or customer success, Zendesk experience a bonus, SQL/Python scripting, experience with analytical tools, strong problem-solving and communication skills, and the ability to work independently and manage multiple initiatives, with German/French/Spanish language skills as a plus and flexibility to work shifts. Location and workplace details note that Zendesk can only hire candidates located in Karnataka or Maharashtra, with a hybrid model requiring some in-office presence, and the company also mentions AI screening and a commitment to equal opportunity and accommodations.

Zendesk is hiring a Proposal Manager to join RFP Central, overseeing end-to-end management of proposals—from smaller RFxs to global, high-stakes bids—and delivering timely, high-quality, data-driven responses with deal intelligence. The role requires cross-functional collaboration with Solutions Consultants, Account Executives, SMEs, Legal and Security to craft compelling, compliant responses and to own the final Main RFP Response Document. You will help drive process improvement and global discipline within the RFx Center of Excellence, and coach the sales team on procurement best practices and winning patterns. Required skills include 1-2+ years in proposal or technical writing, strong project management, strategic writing and storytelling, and collaborative adaptability in a fast-paced environment. Zendesk offers a hybrid work model, a commitment to equal opportunity and inclusion, accommodations for disabilities, and AI screening of applications in line with company policy and US EEO rights information.

Zendesk is hiring a Principal Customer Architect to help enterprise customers adopt its AI Resolution Platform and turn early proof of value into lasting adoption. In this role, you’ll lead technical adoption roadmaps, build account technology plans, diagnose barriers across configuration and data, guide AI/platform adoption with repeatable playbooks, lead discovery and demos, scope pilots with clear ROI, and coordinate specialists around shared customer outcomes. You should have strong technical judgment across SaaS configuration, APIs, data flows, and AI automation, and be able to translate complex technical ideas into business language, using adoption plans, maturity assessments, and stakeholder alignment to drive change. A typical background includes 12+ years in complex, customer-facing technical transformation or related fields, with a track record of owning adoption outcomes for enterprise customers and influencing senior stakeholders. Zendesk commits to inclusion, offers a hybrid work model, is an equal opportunity employer, and may use AI-based screening tools; accommodations for applicants with disabilities are available.

Zendesk seeks a Principal Customer Architect to help enterprise customers adopt the AI Resolution Platform, turning early proof of value into sustained adoption by shaping technical adoption strategies and aligning customer goals with Zendesk specialists. You’ll lead technical adoption roadmaps, build account technology plans, diagnose barriers across configuration, data, integrations, and processes, and coordinate AI experts and other specialists around shared outcomes. You’ll guide customers through AI and platform adoption with repeatable playbooks, product demonstrations, pilots with clear success criteria, and provide technical evidence for adoption and expansion. Required qualifications include 12+ years of experience in complex, customer-facing technical transformation or related fields, the ability to lead structured discovery and influence senior stakeholders, and experience with adoption programs; preferred include CX platforms, AI automation, productized pilots, and work in regulated environments. The role offers a US OTE range of $210,000–$320,000 with base/commission, potential bonuses or benefits, and Zendesk emphasizes hybrid work, inclusion, equal opportunity, and accommodations for applicants with disabilities, including AI screening as part of the process.

The Hunter AE at Zendesk creates and closes net-new business through disciplined prospecting, consultative discovery, evidence-based value cases, and executive selling, while not owning post-sale expansion. Responsibilities include building qualified pipeline via outbound/inbound/partner routes, leading a repeatable prospecting-to-close process, translating customer priorities into a Zendesk AI value proposition, and coordinating with engineers, marketing, and leadership while keeping CRM data and forecasts accurate. The role typically requires 8–12 years of complex B2B SaaS new-business selling with value-based discovery and deal ownership, strong prospecting and executive engagement, commercial judgment, AI/platform fluency, and no specific degree required if experience is demonstrated. AI-era expectations include discussing AI and platform value at the business level, using approved AI tools for research while protecting confidentiality, and distinguishing uniquely human work from automation. Compensation ranges from US OTE $283,000–$425,000 with a 50/50 base/commission split, and Zendesk emphasizes hybrid work, equal opportunity, diversity, inclusion, and accommodations for disabilities, with AI screening possible in the hiring process.

Zendesk is seeking a Commercial Account Executive to grow the commercial base and close deals in the SaaS space by leveraging AI-driven insights and building trusted customer relationships. You’ll drive top-line revenue by acquiring new commercial customers, using AI analytics for prospecting, retention, and cross-sell/up-sell, managing a robust pipeline, and traveling regionally and nationally as needed to deliver solutions. Qualifications include a BA/BS or equivalent, at least 3 years in B2B SaaS sales or solution engineering, experience closing complex value-centric deals, the ability to engage VP/C-suite, and proficiency with AI/digital tools like Salesforce, Outreach, and Clari. The role emphasizes data-driven decision making, ROI-based value articulation, executive sponsorship, cross-functional collaboration with Solutions Engineers and AI Specialists, and staying ahead of AI market trends to shape deals and roadmap. Compensation includes US OTE of $191k-$287k with a 50/50 base/commission split, potential bonuses, a hybrid work model, and Zendesk’s commitment to equal opportunity, diversity, and accommodations, noting that AI screening of applications may be used per policy.

This is a Sales Development role in Zendesk’s LATAM team designed to build the sales and talent pipeline, with training and a fast career path as Zendesk grows in Latin America. You’ll drive new business by managing a high volume of inbound leads in the CRM, qualifying high-value opportunities for Account Executives, and using strong communication to upsell and cross-sell before handing deals to AEs. The role requires a proactive, creative, customer-focused attitude with a “can do” spirit to overachieve on targets, while helping foster a fun, energetic team culture and a strong sales career trajectory. Ideal candidates are passionate about consultative sales (sales experience is a bonus but not required if you have a degree), have English proficiency, and must be located in Mexico City or the State of Mexico. Zendesk is committed to a hybrid, inclusive workplace, is an equal opportunity employer, may use AI screening in the application process, and will provide reasonable accommodations to applicants with disabilities upon request to peopleandplaces@zendesk.com.

The role is a Tokyo-based Sales Engineer who operates at the intersection of enterprise software strategy, hands-on systems architecture, and AI automation, serving as the technical lead for strategic Japanese customer engagements and advising C-levels and engineering leadership. You will architect agentic AI and integration workflows using LLMs, conduct deep technical discovery and AI readiness assessments, build production-ready accelerators and API components, and own the technical sales lifecycle from qualification to deployment, delivering secure, scalable topologies on Zendesk APIs and major cloud platforms. You will bridge product and field strategy by providing real-world technical feedback, identifying gaps, and helping shape Zendesk's AI and platform roadmap. Basic qualifications include a bachelor’s in a quantitative field, 3+ years in technical presales/solution engineering or system architecture in enterprise SaaS, strong fluency with modern web and scripting tech, APIs, and AI technologies (LLMs, RAG), plus the ability to travel about 30% and proficiency in Japanese and English. The role follows a hybrid work model with required in-office days, and Zendesk emphasizes equal opportunity and inclusion, with accommodations available for applicants and a possibility of AI screening in the hiring process.

Zendesk is hiring a Senior Account Executive in the Philippines to drive new business in Commercial/Mid-Market B2B SaaS, focusing on net-new logos, pipeline generation, and expanding existing partnerships. The role centers on driving top-line revenue, owning end-to-end sales cycles, building relationships, cross-selling, and leveraging data, customer intents, and adoption history to improve conversions and retention. You’ll lead complex, multi-month sales cycles, articulate a compelling business case, secure executive sponsorship, and maintain a robust forecast to exceed quarterly and annual targets. Qualifications include a BA/BS or equivalent, 8+ years in B2B SaaS sales (preferably in Customer Experience), English and Tagalog fluency, proven pipeline-building ability, experience selling to VP/C-level executives, and familiarity with Salesforce or Clari. Zendesk promotes a hybrid, inclusive culture and is an equal opportunity employer, with accommodations for disabilities and disclosures about AI screening in the application process.

Zendesk is hiring a Senior Backend Engineer to own the data layer powering its AI products, building and scaling integrations and analytics infrastructure to turn raw support data into automated recommendations. You’ll design and maintain platform connectors (ETL), extend the Discover insights engine, run resilient data pipelines (real-time webhooks, incremental sync, reindexing), and build scalable search indices for full-text, vector, and hybrid search while addressing multi-tenant isolation and security needs. You’ll collaborate with product, ML, and design teams to convert analytics outputs into reliable, explainable customer-facing metrics and recommendations. Basic qualifications include 3+ years of backend experience (Python, FastAPI), production experience with MongoDB, Elasticsearch/OpenSearch, and Redis, and knowledge of distributed job processing; preferred qualifications include ETL/orchestration tools, NLP pipelines or production RAG systems, and multi-tenant SaaS/webhook security. The US base salary ranges from $145,000 to $217,000 with potential bonuses/benefits, and Zendesk highlights a hybrid work model, AI screening guidelines, and a commitment to equal opportunity, diversity, and accommodations for applicants.

Zendesk is hiring an Enterprise AE Sales Leader to drive net-new revenue growth, set sales strategy, build a scalable, high-performing sales organization, and partner cross-functionally to accelerate customer acquisition. The role entails developing and executing the net-new business growth strategy, leading and coaching sales leaders and Account Executives, maintaining disciplined pipeline generation and forecasting, and improving metrics like conversion and deal velocity while ensuring smooth handoffs to post-sale teams and building leadership depth. Qualifications include 12+ years in relevant B2B SaaS or enterprise software sales with 6+ years of people leadership, a proven track record of net-new revenue growth, experience managing complex enterprise sales, and strong ability to influence executives and collaborate across functions. AI-era expectations require understanding how AI and automation reshape buying decisions, positioning AI-driven solutions around measurable outcomes, balancing AI-enabled efficiency with core relationship and negotiation skills, and guiding teams on governance, security, and implementation readiness. The US OTE range is $442k–$662k with 50/50 base/commission, with potential bonuses; Zendesk emphasizes an inclusive, hybrid, globally diverse culture, equal opportunity and accommodations for applicants, and uses AI in screening per company policy.

Zendesk is hiring a Security Operations Engineer to join its Cyber Security team, responsible for monitoring, investigating, and responding to security threats across enterprise infrastructure, product offerings, and client environments, including threat hunting, incident response, cloud security, DLP investigations, and automation improvements. The role is hybrid and based in Pune, with the requirement that candidates must be physically located and plan to work from Karnataka or Maharashtra, and the in-office schedule is set by the hiring manager. Key duties include serving as primary incident responder, analyzing SIEM/SOAR data, conducting threat hunts, supporting regulatory inquiries, leading tabletop exercises, building automated workflows, and collaborating with Threat Intelligence and Security Engineering teams. Candidates should have 7+ years in cybersecurity/SOC, strong analytical and communication skills, experience with SIEM/SOAR and cloud security, and relevant certifications; hands-on automation and AI-enabled security capabilities are highly desirable. Zendesk emphasizes an AI-first approach and equal opportunity employment, highlights diversity and inclusion, notes that AI may be used to screen applications, and offers accommodations for applicants with disabilities.

Zendesk is hiring for a software sales role that is a pure hunting position, aligned with its AI-driven mission to power exceptional customer experiences in North America, with collaboration across sales, product, marketing, and other internal teams. You will identify, qualify, and develop opportunities by engaging with prospects, building a high-value pipeline through strategic and targeted outbound prospecting across SMB, Commercial, and Enterprise accounts. Responsibilities include creating personalized messaging, researching target companies (10Ks, 10Qs, news), and ensuring a top-quality customer experience throughout the sales cycle. Requirements include 2+ years in a sales-related role with business development experience across SMB/Enterprise/Commercial, excellent communication and organizational skills, a self-starter mindset, and proficiency with Salesforce, Zoominfo, Outreach, 6sense; a Bachelor's degree is preferable. Compensation includes US OTE $36.54-$54.81 with 70/30 base/commission, potential bonuses/benefits, and a hybrid work model requiring some in-office presence; Zendesk is an equal opportunity employer and may use AI screening while offering accommodations for applicants with disabilities.

Zendesk is hiring a Professional Services Resource Manager (P-10) who partners with delivery leaders and internal teams to ensure the right people are assigned to the right projects at the right time, while leveraging AI and automation to simplify project creation and resource assignment. You will manage the services pipeline, validate project scope and staffing requirements with sales and delivery, create and maintain projects in the PSA platform, coordinate resource assignments, improve allocation decisions using capacity and demand data, and support capacity planning and utilization processes. You will advance AI-enabled workflows, identify opportunities to automate tasks such as preparing project records and matching skills to roles, and test and refine AI-driven solutions across integrations with tools like Salesforce, Certinia, Snowflake, Streamlit, and Gainsight. Basic qualifications include 2–4 years of resource management or project coordination experience, PSA experience (Certinia preferred), hands-on use of generative AI tools, and a track record of process improvement and cross-team collaboration; preferred qualifications include familiarity with JSON and Python, APIs, Excel and systems like SFDC, Snowflake, Streamlit, or Gainsight. The role is location-restricted to Karnataka or Maharashtra with a hybrid work model, and Zendesk emphasizes equal opportunity, diversity, and accommodations for applicants with disabilities, noting that AI may be used to screen applications.

This role is a Senior Technical Program Manager within Zendesk's Product Development, leading multiple complex, cross-functional technical programs that deliver measurable business outcomes and directly support functional OKRs. You’ll have end-to-end visibility of value creation across Zendesk, proactively identifying cross-functional friction and dependencies before they surface as delivery risks, and you’ll drive the narrative and operating cadence with senior leaders to enable high-quality, predictable delivery. Responsibilities include establishing program governance, decision forums, operating rhythms, escalation paths, and managing scope, critical path, risks, and change control while guiding groups through ambiguity and mentoring others to raise standards. The ideal candidate has prior software industry experience running large-scale engineering programs, released at least three major products, and is adept at translating goals into executable plans, with strong familiarity with Jira, Confluence, Kanban, and cross-regional collaboration. Zendesk offers a global role across EMEA, APAC, and AMER with a hybrid work model and a commitment to diversity, equity, and inclusion, including accommodations for applicants with disabilities.

The role is Lead CIO operations and organizational enablement, acting as a trusted partner to the VP, CIO Strategy, Operations & Architecture, and turning strategy and change into coordinated execution across the CIO organization. It spans executive operations, strategy execution, change management, and communications leadership, including managing executive calendars, meetings, agendas, decisions, and follow-through, while responsibly using AI and automation to accelerate work. It also leads CIO-wide communications strategy and delivery, translates complex topics for diverse audiences, coordinates across CIO functions, and maintains a forward-looking communications calendar and feedback loops. The position requires strong executive presence, change management experience, AI fluency, global/workforce adaptability, a bachelor’s degree, English-native level (Spanish a plus), and is based in Austin, TX with 10-15% travel, supporting the CIO organization across functions and geographies. Success is measured by clear, timely, coordinated CIO communications; well-prepared leaders; understanding and adoption of major changes; AI-enabled workflow improvements; with a US base salary of $139k-$209k plus bonuses, and Zendesk’s commitment to inclusion and accommodations.

Zendesk is hiring a Director of Global Employee Relations to transform ER from a reactive function into a proactive center of excellence with a truly global remit. The role drives transformational change, builds real-time ER analytics, fosters continuous improvement, aligns ER efforts with People and business strategies, and leads or guides complex investigations. It also provides advice on internal investigations, performance management, harassment, discrimination, reductions in workforce, and unfair dismissal, while ensuring compliance across Zendesk’s global locations. Candidates must have extensive global ER and labor law experience, knowledge of international labor practices, exceptional interpersonal skills, strong judgment and discretion, and an independent, proactive, strategic work style. The team is distributed globally with a hybrid work model, and the US base salary range is $202,000 to $302,000 with potential bonuses and benefits, with Zendesk committed to equal opportunity and diversity.

Zendesk is hiring a Data Migration Technical Architect in Pune, India to document and execute customer data transformations into and out of Zendesk, consulting with external business leaders and working with a cross-functional global team. Responsibilities include understanding and documenting customer requirements, mapping data structures to Zendesk, managing migrations from start to finish, collaborating with developers, forecasting resources, and becoming a domain expert in Zendesk Platform Data Services. Requirements include a Bachelor of Computer Engineering with 8+ years of data migration architecture experience, strong customer-facing experience, proficiency in Python, SQL, RESTful/JSON APIs, ETL and data transformations, and excellent communication and organizational skills; nice-to-have items include project management experience, Professional Services experience, Zendesk configuration and App Framework knowledge, SSO capabilities, and Zendesk certifications. Location and work style: Zendesk can hire only candidates located in Karnataka or Maharashtra, and the role is hybrid with in-office attendance required part-time, schedule determined by the hiring manager. Zendesk emphasizes its mission, fairness, inclusion, and equal opportunity employment, noting that AI may be used to screen applicants and that accommodations are available for applicants with disabilities.

Zendesk is seeking a Senior Staff Frontend Engineer for the Admin Experience to turn the vision into a scalable frontend strategy and partner with Product, Design, and Engineering to reimagine admin journeys. You will own end-to-end frontend execution, lead cross-team initiatives, establish reusable patterns, and advance performance, accessibility, testing, observability, and developer experience, while building and maintaining CI/CD pipelines (Jenkins, GitHub Actions, Spinnaker). The role requires 15+ years of software engineering with deep frontend product development experience, strong skills in JavaScript/TypeScript, React, GraphQL, API integration, frontend architecture, and the ability to translate ambiguous goals into pragmatic plans. Nice to have: leading AI-first transformations, enterprise SaaS, AI interaction patterns; location is Karnataka or Maharashtra with a hybrid arrangement requiring some in-office presence. Zendesk emphasizes fairness and inclusivity, with possible use of AI screening per policy, and provides accommodations for applicants and employees as an equal opportunity employer.

Zendesk is hiring an EMEA Tax Manager in Ireland as an individual contributor reporting to the EMEA Tax Director to lead and scale the regional tax function, focusing on compliant, timely reporting and governance across EMEA with technology-enabled workflows. The role includes leading EMEA corporate tax compliance, coordinating with internal partners and external advisers, managing R&D tax-credit claims in Ireland, Poland, and Portugal, and supporting regional tax accounting, transfer pricing, and cross-border matters such as Pillar Two and CbCR. Additional responsibilities involve handling tax authority inquiries and audits, indirect tax matters, and tax workstreams for acquisitions, restructurings, and cash repatriation, while strengthening controls and exploring automation and AI to improve efficiency. Candidates should have 7+ years of corporate/international tax experience (including 3+ years in-house), a qualifying tax credential (e.g., AITI/CTA), strong Irish tax knowledge, and experience with tax accounting, TP, and cross-border reporting, plus comfort with tax technology and data quality. Preferred qualifications include prior Big Four experience, R&D tax-credit experience in Ireland/Poland/Portugal, knowledge of Pillar Two/CbCR/e-invoicing, and experience applying AI and automation in tax workflows; Zendesk also notes its commitment to diversity and that AI may be used to screen applicants, while supporting a hybrid, inclusive work environment.

Zendesk is seeking a Proposal Manager to join RFP Central, overseeing all assigned proposals from kickoff to submission and eventually leading end-to-end responses for global, high-stakes RFxs. The role provides deal intelligence, data-driven, winning proposals, and procurement guidance while coaching the sales team on best practices and winning patterns. You will collaborate with Sales, Presales, Legal, Security, and SMEs to craft clear, compelling responses, maintain the final RFP document, and drive global process discipline and improvements. Key skills include 1-2+ years of technical writing or proposal experience, strong project management, strategic communication, and collaborative adaptability. In Poland, the base salary range is zł122,000 to zł184,000 (with potential bonuses/benefits), and Zendesk emphasizes hybrid work, equal opportunity employment, and accommodations for applicants with disabilities, with AI screening possibly used in the process.

Zendesk is seeking a senior director to lead Technical Support after the AI tier, responsible for setting strategy, building a strong leadership team, and ensuring reliable, scalable technical resolutions while enabling a proactive, AI-aligned support workforce. The role involves defining operating models, developing a multi-layer leadership structure, balancing AI automation with human expertise, establishing metrics, and collaborating with Sales, Customer Success, Product, Engineering, and Finance to align with customer needs and product priorities, including scalable global capacity planning. It also drives organizational change to transform agents into a proactive workforce, champions knowledge management, and communicates performance, risks, and strategic options to executives. The candidate profile calls for 15+ years of leadership in technical or customer support within high-growth SaaS or enterprise tech, a track record of scaling global organizations, strong cross-functional and financial acumen, and experience integrating AI/automation; a bachelor's degree is required, with advanced degrees a plus. The role offers a US base salary range of $174,000–$260,000 with potential bonuses, and Zendesk highlights a hybrid work model, commitment to diversity and inclusion, and AI-based screening in line with company guidelines.

The AI Services Consultant at Zendesk, within the Professional Services team, acts as the technical and product expert for the AI-powered Resolution Platform, helping customers implement and adopt AI to deliver quick time-to-value through effective configuration and optimization. Its mission is to provide technical solutions, remove roadblocks, and serve as a trusted advisor, guiding customers through complex configurations to drive transformative business outcomes with strong consulting and project management. The overarching objective is to accelerate customers’ time-to-value by driving adoption and operational excellence of Zendesk AI solutions, acting as the customer’s AI technical expert and leading end-to-end delivery with clear scope, timelines, and stakeholder alignment. Key responsibilities include providing technical expertise and guidance, facilitating change management and training, ensuring successful project delivery and high customer satisfaction, and collaborating cross-functionally with Customer Success and Sales to align the AI roadmap and remove blockers, all while delivering solutions that measurably improve business outcomes. Required qualifications include 5+ years in consulting/professional services and enterprise SaaS go-to-market or customer-facing roles, experience using adoption and health analytics to forecast churn and expansion, ability to design and execute success plans, a Bachelor’s degree (advanced degrees or AI/project-management certifications preferred), strong program management and cross-functional influence, and familiarity with emerging AI trends; Zendesk emphasizes a hybrid work environment and is an AA/EEO/Veterans/Disabled employer that may use AI screening tools, with commitments to diversity, equity, and inclusion.

Zendesk is seeking a trilingual Proposal Manager (Spanish, English, Portuguese) to join the RFP Central team and manage end-to-end creation and timely submission of high-quality bid responses as the company expands its pre-sales organization. The role involves collaborating across Sales, Presales, Legal, Security, and other internal teams to research, craft, and deliver clear, compelling responses to a wide range of procurement needs while driving global process discipline. Key duties include starting with smaller RFxs and progressing to global, high-stakes RFxs, facilitating kickoff meetings, setting schedules, and owning the final Main RFP Response Document to ensure compliance, tone, and quality. Required skills include 1-2+ years in proposal or technical writing, strong project management, strategic/creative writing ability, and collaborative adaptability. The position is based in Mexico City or Estado de Mexico with Zendesk’s hybrid work model; applicants should be aware of AI screening, and Zendesk is an equal opportunity employer that provides accommodations for disabilities.

Zendesk is hiring a Senior Partner Sales Executive to drive partner-led CCaaS growth across EMEA and APAC, leveraging AI, automation, and intelligent customer experiences. You will own the CCaaS partner revenue plan, recruit and scale partners (SIs, resellers, consultancies, BPOs/MSPs, technology alliances), and lead co-sell motions with Zendesk account teams. You’ll enable partners to commercialize Zendesk CCaaS and AI by developing onboarding, packaged offerings, and service-led plays, translating the AI/CCaaS strategy into clear use cases and monetization opportunities. The role requires 8+ years in partner/channel sales or GTM in SaaS with quota-carrying experience, a track record across EMEA/APAC, strong cross-functional collaboration, and AI fluency. Zendesk emphasizes a hybrid, inclusive culture and equal opportunity, notes that AI may be used to screen applicants, and provides accommodations for disabilities.

Zendesk is seeking a Commercial Account Executive to drive growth for AI-first, B2B SaaS offerings and help turn every customer interaction into a human connection. The role focuses on growing existing key accounts and bringing innovative AI-powered CX/EX solutions to new Commercial customers, aligning Zendesk products with clients' business goals. You’ll lead complex, value-centric sales cycles, spearhead new customer acquisition, build strategic territory plans, and partner with Solution Engineers, Marketing, and Customer Success to deliver outcomes. Ideal candidates have a BA/BS, proven B2B SaaS/AI sales experience (mid-market or complex deals), a consultative communication style, strong strategic planning and deal-closing skills, and a genuine interest in AI; travel may be required, with bonus points for Salesforce, Clari, Gong, Tableau/Looker, or CX/EX experience. Zendesk emphasizes a hybrid work model, AI screening in hiring, and a commitment to diversity, equity, and inclusion, offering accommodations for applicants with disabilities as needed.

Zendesk is hiring a Strategic Account Director to win large enterprise business, build trusted executive relationships, connect customer priorities to Zendesk’s service and AI solutions, and guide opportunities from first conversation through close with a smooth post-sale handoff. You’ll build a qualified pipeline via targeted prospecting, inbound opportunities, partner relationships, and territory planning, lead complex sales from discovery to close, and use approved AI tools to improve research, preparation, and synthesis while protecting confidential information. The role requires 12+ years in complex B2B SaaS sales with a proven record of owning new-business opportunities and delivering measurable outcomes, experience with value-based discovery and executive engagement, and the ability to discuss AI, automation, and platform value credibly; equivalent practical experience is welcome and no specific degree is required. Preferred qualifications include repeated success closing large enterprise deals, experience shaping account or market strategy, ROI storytelling, cross-functional collaboration with channel partners, and familiarity with service operations or AI-enabled business transformation. What makes the role distinctive is blending disciplined new-business selling with the judgment to present an AI-powered future state to executives, alongside Zendesk’s inclusive hybrid work culture and commitment to equal opportunity and accommodations, including disclosures about AI usage and protections under applicable law.

Zendesk is seeking a Strategic Account Director, Retail New Business to create and close durable net-new business with large retail and consumer brands, aligning executive priorities with Zendesk’s service, AI, and automation solutions. You’ll build trusted relationships with executive buyers, lead complex sales from discovery through negotiation and close, and guide opportunities toward measurable outcomes with a clear handoff to post-sale. Your responsibilities include building a qualified pipeline via prospecting, inbound opportunities, and partnerships; coordinating across solution engineers, product specialists, marketing, SDR/BDR teams, and cross-functional buyers; and maintaining accurate CRM forecasts while surfacing risks early. Qualifications typically include 12+ years in complex retail software sales with a track record of new-business attainment, experience with value-based discovery and executive engagement, the ability to discuss AI and automation credibly, and no specific degree required; preferred qualifications include closing large enterprise deals, ROI storytelling, and partnering with channel or ecosystem partners. The role blends disciplined new-business selling with building credible AI-powered business cases, is performed in a hybrid work environment, and Zendesk emphasizes fairness, diversity, inclusion, and accommodations for applicants with disabilities.

Zendesk is on a mission to power exceptional service globally and is seeking an Enterprise Account Executive to help government organizations and nonprofits transform their customer and employee service with AI-driven support, focusing on partnerships rather than just closing deals. The role requires owning a territory like a business owner, driving strategic growth with Australian government agencies, leading complex, value-first sales motions from Prospecting and PoC to multi-year deals, and serving as a trusted C-suite advisor. You’ll collaborate with internal product, engineering, and leadership teams and use tools like Salesforce, Clari, and internal AI tools to optimize sales execution and deliver predictable results. Ideal candidates have 8+ years in B2B cloud/software sales or solution engineering, excel as consultative storytellers, understand SaaS and AI business models tied to outcomes, and build lasting relationships with integrity, empathy, and resilience. Zendesk emphasizes a hybrid, inclusive culture, is an equal opportunity employer committed to diversity, equity, and inclusion, may use AI screening in the hiring process, and provides reasonable accommodations for applicants with disabilities; for accommodations, contact peopleandplaces@zendesk.com.

As a Technical Account Manager at Zendesk, you'll be an extension of our largest customers' teams, bridging technical expertise with business acumen to guide value realization from Zendesk solutions by understanding strategy, advising on implementation approaches, and creating technical solutions to business problems. Core responsibilities include establishing relationships at all client levels, documenting CX/EX ecosystems, developing tailored Customer Technical Roadmaps, conducting regular operational reviews, orchestrating Zendesk resources, creating critical issue resolution plans, advocating for customer needs with product teams, and collaborating with other TAMs for continuous improvement. Required qualifications include 10+ years of technical experience (at least 5 in enterprise environments), knowledge of Zendesk products and environments, a proven track record driving technical initiatives, experience in service management and customer/employee experience management, superior communication across organizational levels, SaaS/API/workflow understanding, and deep expertise in at least one industry vertical. What you bring to the role includes strategic vision to identify opportunities, the ability to translate business objectives into technical roadmaps, skills to deliver measurable ROI, forward-thinking leadership to align multiple stakeholders, and continuous self-development. Zendesk emphasizes a collaborative, hybrid work culture with strong benefits, and eligibility is limited to candidates based in Karnataka or Maharashtra as specified; the company notes AI screening may be used and remains an equal opportunity employer that provides reasonable accommodations for applicants with disabilities.

This is a Senior Manager, Machine Learning role in Zendesk's Custom Agents group, responsible for developing the ML capabilities behind AI agents that understand business context, reason through tasks, and automate work across Zendesk and connected systems. You will lead and grow the team of ML engineers and scientists, hire and coach talent, and set the ML strategy and roadmap, with a focus on taking generative AI and LLM applications from experimentation to production. You will translate customer needs into priorities, guide improvements in agent reasoning, tool usage, context management, knowledge grounding, and structured outputs, and establish rigorous evaluation with benchmarks, human annotation processes, automated scorers, and regression tests. You will own quality and reliability across the lifecycle—defining experimentation standards, monitoring production, optimizing performance and economics, and building trustworthy agent behavior with security, privacy, and escalation considerations. You will collaborate across Product, Engineering, Design, ML Science, and Security to deliver measurable customer impact, communicate progress and risks to stakeholders, and Zendesk’s commitment to diversity, equity, and inclusion, including AI screening and accommodations for applicants.

The Associate Renewals Manager will manage and optimize the contract renewal process for a portfolio of SaaS customers, collaborating with Sales, Customer Success, and Revenue Operations to ensure customers see value and renew. Responsibilities include independently managing the full renewal lifecycle, strategizing with CSMs and AEs based on health and usage, and proactively engaging customers to reinforce value and anticipate objections. They will analyze account history and product usage to craft renewal narratives, assist with quotes, pricing, and contract management with Legal and Finance, maintain Salesforce data, and identify upsell/cross-sell opportunities while improving renewal workflows. Core competencies include business knowledge, relationship management, communication and conflict resolution, analytical skills, and negotiation; qualifications include 1–2 years in SaaS renewals or related fields, Salesforce proficiency, CPQ experience a plus, and a bachelor’s degree or equivalent. The Poland base salary ranges zł155,000–zł233,000 with potential bonuses and benefits; Zendesk promotes hybrid work, diversity and inclusion, AI screening policies, and accommodations for applicants with disabilities.

Zendesk’s Sales Development role in the EMEA region focuses on building the sales and talent pipeline, offering strong training to accelerate your career and support the company’s growth. You’ll be a key member of the sales team, managing a busy outbound pipeline, prospecting cold and existing accounts, and generating high-value pipeline from startups to enterprise customers. The ideal candidate speaks native German with English fluency (Russian is a plus), has at least 6 months in a sales-related role (SaaS experience preferred), a can-do/winner mindset, and is comfortable with high-volume outreach, with Lisbon-based hybrid work three days a week (Tuesday–Thursday, 9am–6pm). Zendesk emphasizes a supportive culture with strong leadership, a buddy system, flexible hybrid work, and a commitment to diversity, equity, and inclusion across its global offices. The company notes that AI or automated decision systems may be used to screen applications and provides information on accommodations for applicants with disabilities via a dedicated email.

Zendesk is hiring for a Sales Development role in EMEA to help drive new business, train talent, and grow the sales pipeline within its leading Customer Support Platform. The role involves managing a high volume of inbound leads in the CRM, qualifying high-value opportunities for Account Executives, and upselling/cross-selling before handing deals to AEs. It requires a proactive, target-driven attitude, excellent communication, and the ability to thrive in a multicultural team while working from the Lisbon office part of the week (in-office Tue–Thu) with hybrid flexibility. Qualifications include fluency in Italian, a can-do/winner mindset, strong written/verbal skills, and a preference for SaaS/business experience though a Bachelor’s or Master’s degree is acceptable. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI screening in the hiring process, and offers accommodations for applicants with disabilities upon request.

The Hunter Account Executive at Zendesk is responsible for creating and closing net-new business through disciplined prospecting, discovery, value-case development, executive selling, and a clean handoff to post-sale teams. They must build and manage a qualified pipeline to meet quota via outbound and inbound channels, orchestrate cross-functional alignment to improve win probability, and maintain accurate CRM data and pipeline health. Day one capabilities include a new-business orientation, consultative discovery, multi-threaded selling across stakeholders, and strong commercial acumen, with a path to deeper Zendesk platform and AI fluency. The role typically requires 8–12 years of complex B2B SaaS new-business selling experience with proven ROI, prospecting discipline, executive engagement, and deal ownership, while no specific degree is required. Zendesk offers a hybrid work model with a US OTE of $111,000–$167,000 and emphasizes AI-aware hiring and equal opportunity, including accommodations for disabilities.

Zendesk is seeking a Senior Sales Engineer to be the primary technical partner for enterprise and commercial accounts, translating complex business challenges into AI-powered software solutions through technical discovery, solution design, and hands-on configuration. You will lead technical deal cycles, answer detailed RFPs, design standard integration topologies, run technical discovery and POCs, build agentic AI workflows, reuse accelerators, and collect field feedback to shape future platform enhancements. Required qualifications include 4–6 years in technical presales or related roles, proficiency with modern web technologies and REST APIs, practical AI and prompt-engineering experience, domain knowledge in SaaS/CX/IT support, travel up to 30%, and a bachelor’s degree; preferred qualifications include cloud data stacks, BI tools, industry experience, open-source/community involvement, and experience creating reusable implementation guides. The role emphasizes a customer-obsessed, builder-first, strategically minded, resilient, and collaborative mindset, with a Poland-based base salary range of zł302,000 to zł454,000 (plus potential bonuses and incentives). Zendesk notes a hybrid, inclusive work culture, may use AI in screening applicants, and provides accommodations for applicants with disabilities in accordance with applicable law.

The role is a support expert for Zendesk Premier customers, primarily English-speaking, acting as the global focal point to understand needs, advocate for solutions, and deliver the best possible customer experience. You own customer issues through resolution, provide guidance on APIs/Frameworks/SDKs, and coordinate during service incidents with Operations, Development, and Incident Management teams as well as the customer. Required skills include 2+ years as a Zendesk Administrator or deep product knowledge, 2–4 years of enterprise software support, enterprise/technical architecture experience, multi-vendor multi-platform SaaS troubleshooting, and 1 year of HTML/JSON/JavaScript/REST experience; strong cross-functional coordination and willingness to work outside hours; limited travel may be requested. Requested skills include formal presentation skills, innovative thinking, strong tooling knowledge around ChatGPT, Gemini, GSuite, Slack, and Confluence, and a secondary language such as French, German, or Portuguese is a plus. The role requires being physically located in Mexico City or Estado de Mexico, part of a hybrid work setup, with potential AI screening of applicants and Zendesk’s equal opportunity and accommodation policies.

The role is Creative Lead for Experiential Marketing at Zendesk, responsible for enhancing the creative platform across digital and live experiences and aligning storytelling with brand and business goals. It sits in Creative Leadership and collaborates with the Experiential Marketing team, Creative Studio, Communications, and the executive leadership team to blend strategic leadership with hands-on execution for immersive experiences. Key duties include owning Zendesk’s event design system—defining visual principles, templates, and components; translating brand strategy into cohesive experiences across presentations, livestreams, and in-person environments; setting quality standards for internal teams and agencies; and delivering creative excellence at flagship events like Relate, Showcase, and AI Summit. The role requires leading through collaboration, building partnerships across Creative, Experiential Marketing, agencies, Communications, executive leaders, and stakeholders; fostering candor, psychological safety, and constructive critique; mentoring others and guiding the broader team to deliver standout work. Requirements include expertise in event branding, production processes, attendee engagement, cross-functional facilitation, business acumen, travel willingness, time-zone agility, AI tools in creativity, and proficiency in Adobe, Figma, and Google apps, with a US base salary range of $179k-$269k and equal opportunity commitments from Zendesk.

The Sales Development role at Zendesk in the EMEA region is a fast-track entry into sales, serving as part of Zendesk’s growth engine and talent pipeline across Europe, the Middle East, and Africa. You will manage a high volume of hot inbound leads in the CRM, qualify high-value opportunities for Account Executives, and use strong communication to upsell and cross-sell before handing opportunities to AEs, all while delivering an outstanding customer experience. The role emphasizes a proactive, can-do mindset, overachieving targets, and thriving in a multicultural, collaborative, and fun team environment that supports career growth in sales. Requirements include fluency in Spanish, a passion for consultative sales, a Bachelor’s or Master’s degree (SaaS sales or business internship experience is a plus), and the ability to work in the Lisbon office on Tuesdays, Wednesdays and Thursdays in a hybrid model. Zendesk highlights its inclusive culture, hybrid work model, and commitment to equal opportunity with accommodations for disabilities, while informing applicants that AI screening may be used in the hiring process.

Zendesk’s Center of Excellence is seeking a seasoned Contact Center Partner Solutions Consultant with deep expertise in Zendesk, Amazon Connect, and AWS to lead partner onboarding, technical enablement, and co-selling support for Zendesk Contact Center solutions. Core duties include driving technical onboarding for partners, providing co-sell technical support, architecting scalable contact center solutions, and defining technical strategy and partner roadmaps, while mentoring internal teams and staying ahead of AI/ML trends. Qualifications include at least 10 years in solution architecture (5+ in contact centers), hands-on experience with Zendesk, Amazon Connect, and AWS services (Lambda, Lex, IAM, DynamoDB, S3, API Gateway), strong enablement and leadership skills, excellent communication, and Python or NodeJS as a plus, with preferred Zendesk/AWS certifications. The US annualized OTE is $200,000 to $300,000 with an 80/20 base/commission mix, and compensation may include bonuses or other incentives, with final offer based on capabilities and location. Zendesk promotes hybrid work, diverse and inclusive employment, equal opportunity, and provides accommodations for applicants, including AI screening disclosures as applicable.

Zendesk is hiring for Sales Development across EMEA to drive new business, build a high-potential talent pipeline, and coach for sales excellence, supporting rapid regional growth. The role requires being a key member of the sales team, managing a busy outbound pipeline, delivering top-tier customer experiences, and prospecting into startups, unicorns, and enterprise accounts using innovative social tools. Ideal candidates are native French speakers with fluent English, have at least 6 months in a sales-related role, are oriented toward consultative SaaS sales, possess strong communication and a self-starter attitude, and will work from the Lisbon office on Tuesdays, Wednesdays and Thursdays. Zendesk offers structured onboarding, a supportive culture with a hybrid work model that combines in-person collaboration and remote work, and emphasizes the "intelligent heart of customer experience" across its global operations. Zendesk is an equal opportunity employer, committed to diversity, equity, and inclusion, provides accommodations for disabilities, and may use AI screening in the application process, with a dedicated email for accommodation requests.

The Sales Development role in Zendesk's EMEA focuses on driving the sales and talent pipeline, providing strong sales training and coaching, recruiting high-potential talent, and accelerating your sales career within Zendesk’s growth across EMEA. The successful candidate will be a key member of the sales team, handling a high volume of hot inbound leads in the CRM to qualify high-value opportunities for Account Executives and to upsell/cross-sell before passing them to AEs. Requirements include fluency in German, a passion for consultative sales, a Bachelor’s or Master’s degree (or SaaS/business experience), a can-do winner attitude, excellent written and verbal communication, and the ability to work in the Lisbon office on Tuesdays, Wednesdays and Thursdays as part of a hybrid arrangement. The role operates in a fast-growing, multicultural environment that values a fun, energetic team culture and clear career progression in sales. Zendesk is an equal opportunity employer, may use AI screening as part of the process, offers accommodations for disabilities, and supports a hybrid work model with diverse, inclusive opportunities across offices worldwide.

Zendesk’s Resource Manager in Global Professional Services ensures the right people are assigned to the right projects at the right time, partnering with delivery leaders and using AI and automation to speed up project creation and staffing. The role involves managing the services opportunity pipeline, validating project scope and staffing, creating and maintaining projects in the PSA platform, coordinating assignments, improving staffing decisions with capacity data, supporting capacity planning, advancing AI-enabled workflows, and integrating tools across systems. It also requires testing and refining AI-driven improvements, supporting utilization and time tracking, building partnerships, and driving broader process improvements for efficiency and scalability. Basic qualifications include 2–4 years in resource management or project coordination, PSA experience (Certinia preferred), hands-on AI tool experience, and strong communication, partnership, organization, and service orientation; preferred qualifications add technical familiarity with JSON/Python, APIs, and tools like Salesforce, Snowflake, Streamlit, or Gainsight, plus knowledge of resource operations. The position requires being located in Mexico City or Estado de Mexico, with Zendesk offering a hybrid work model and committing to equal opportunity and diversity, while noting AI-based screening and accommodations for applicants with disabilities.

Zendesk is hiring a software engineer in Mexico City to join the Platform pod and help build production backend services, APIs, data stores, and cloud infrastructure for App Foundry and the employee AI platform on GCP, reporting to the Platform Team Director and collaborating with India-based teams. You will design reusable integration and deployment patterns, help product teams move from prototypes to production systems, review architecture and data choices, and create a shared path for submitting, reviewing, versioning, releasing, and maintaining reusable AI assets like skills and plugins, with clear ownership and auditable state. You will own CI/CD, infrastructure as code, automated validation, release practices, improve observability and incident response, work with Security and Enterprise Architecture on least-privilege access and audit logging, and provide technical guidance while delivery teams own the build and business owners own the outcome. Requirements include a Bachelor's or equivalent, 5+ years building/operating backend/platform software in enterprise or SaaS, strong Python/Go/TypeScript, hands-on cloud experience (GCP preferred), IaC and modern CI/CD, API security, and the ability to work across time zones; helpful experience includes internal developer platforms, AI integration patterns, Kubernetes/OpenTelemetry, and coaching others. This is a remote role based in Mexico City with CST core hours and US overlap, occasional co-working options, and participation in a platform on-call rotation; Zendesk emphasizes equal opportunity, diversity, inclusion, and may use AI screening, with accommodations available upon request.

The Hunter AE at Zendesk is responsible for creating and closing durable net-new business through disciplined prospecting, discovery, value-case development, executive selling, negotiation, and a clean handoff to post-sale teams, and it does not cover installed-base expansion. They will build qualified net-new pipeline via outbound, inbound, and partner routes, lead a repeatable prospecting-to-close process, translate customer priorities into Zendesk AI-value propositions, align with executives across business, technology, security, finance, and procurement, and manage deal progression within guardrails while coordinating cross-functional teams to improve win probability. Requirements include typically 8–12 years of complex B2B SaaS new-business selling experience with evidence of outcomes, prospecting discipline, executive engagement, and credible AI/platform value discussion, plus CRM/forecast discipline; education isn’t strictly required if demonstrated capability and track record are present. AI-era expectations emphasize discussing AI and automation at the business level, using specialists when needed, framing opportunities around measurable outcomes and adoption risk, protecting data confidentiality, and distinguishing uniquely human work from automation while refining AI narratives with market insight. The role offers US OTE of $320,000–$480,000 (50/50 base/commission) plus potential bonuses, within Zendesk’s hybrid, inclusive culture; Zendesk is an equal-opportunity employer that provides accommodations for disabilities and may use AI in screening applications, with eligibility and EEO rights described for US-based applicants.

Zendesk is seeking a senior, highly autonomous operator to serve as the primary business partner for SOW-based professional services within Global Services, translating the practice area’s priorities into processes, systems, insights, and operating rhythms. You will own the deal review and approvals process, lead delivery methodology and quality improvements, and optimize day-to-day workflows while building strong partnerships across Services to improve how work gets done. You will develop operational reporting, dashboards, scorecards, and exception reporting to give leaders actionable visibility into performance, process health, and bottlenecks, synthesizing data into practical recommendations. A key focus is transforming how the team works with AI and automation, identifying high-value opportunities, testing solutions, measuring impact, and driving responsible adoption using tools such as ChatGPT, Claude, Codex, Gemini, and Microsoft Foundry. Requirements include significant experience in Professional Services Operations or related SaaS operations, cross-functional delivery ownership, familiarity with PSA/CRM systems, strong analytics, stakeholder influence, and the ability to work from Mexico City or Estado de Mexico; Zendesk also notes its hybrid culture, AI screening, and commitment to accommodations.

Zendesk is seeking an AI-forward Manager, SMB Sales to lead Account Executives and drive revenue for new business and expansion, using AI, data, and strategic insight to scale exceptional SMB experiences. You will lead, coach, recruit, onboard, and mentor a high-performing team, set quotas, manage high-velocity cycles, and develop strategic customer roadmaps and AI-powered ROI cases. You will identify expansion, upsell, and renewal opportunities, partner with Solutions Engineers, Product, and Marketing to co-design differentiated solutions, and run forecasts, pipeline reviews, and dashboards. Required: extensive SaaS or customer-support sales leadership experience with a track record of 100%+ quota attainment, ability to use AI tools and predictive analytics, cross-functional collaboration, strong coaching and forecasting skills, BA/BS, and willingness to travel. US annualized OTE ranges from $170k to $254k (50/50 base/commission), with potential bonuses; Zendesk supports hybrid work, is an equal opportunity employer, and may use AI for screening with accommodations available.

The Hunter AE at Zendesk is a new-business sales role focused on creating and closing net-new deals, not responsible for post-sale expansion. Responsibilities include building qualified pipeline via outbound, inbound, and partners; leading a repeatable prospecting-to-close process; aligning with executive stakeholders; and delivering value cases. They must translate customer priorities into a Zendesk AI/value proposition, orchestrate cross-functional teams, manage deals within guardrails, and ensure clean handoffs with documented goals. Requirements include typically 8–12 years in complex B2B SaaS sales with proven discovery, value-based selling, deal ownership, and AI/platform fluency; Day-one capabilities include targeted prospecting, consultative discovery, and multi-threaded executive selling. Compensation is US OTE of $320k–$480k (base/commission 50/50) with potential bonuses, and Zendesk emphasizes hybrid work, equal opportunity, diversity, and accommodations for disabilities.

Zendesk is on a mission to power exceptional service with AI-driven CX, and the Hunter Account Executive creates and closes durable net-new business by translating customer priorities into a Zendesk AI value proposition and coordinating across business, technical, security, finance, and procurement stakeholders—without owning installed-base expansion or post-sale outcomes. You will build and maintain qualified net-new pipeline through targeted outbound, inbound conversion, partner routes, and disciplined territory planning, lead a repeatable prospecting-to-close process from discovery to close, and orchestrate cross-functional teams to improve win probabilities while maintaining accurate CRM data and early risk signals. Day one capabilities include a genuine new-business orientation, consultative discovery to uncover problems and measurable outcomes, executive multi-threaded selling to diverse stakeholders, and strong commercial acumen to develop ROI narratives and manage deal economics with disciplined CRM and forecasting. Experience sought is typically 8–12 years in complex B2B SaaS new-business selling with value-based discovery and ownership of outcomes, plus evidence of prospecting discipline, quota attainment, executive engagement, and AI/platform fluency; no specific degree is required if an equivalent track record exists. AI-era expectations include discussing AI, automation, and platform value credibly at the business level, using approved AI tools to enhance research while protecting data, distinguishing human capabilities from automation, and knowing when to bring specialists; the US on-target earnings range is $320,000–$480,000 with a 50/50 base-to-commission mix, and Zendesk emphasizes hybrid work, diversity, equal opportunity, and accommodations for applicants with disabilities.

Zendesk seeks a Director of Contact Center Platform Architecture to lead a global, hands-on solutions architecture team focused on customer experience, cloud contact centers, and AI, working directly with enterprise customers and senior executives. You will lead and grow a distributed team, set technical direction across AWS, Amazon Connect, Zendesk, and enterprise systems, and ensure security, reliability, integration, and maintainability while staying hands-on with key opportunities. You’ll guide customer engagements, translate architecture decisions into credible solutions, and represent the team in executive meetings, industry events, and with analysts, collaborating across Sales, Product, Engineering, Customer Success, Services, Partners, and Marketing. The role also emphasizes building strong partner relationships (notably with AWS), coordinating joint priorities, and continuously improving team operations with reusable architectures and field insights. Required qualifications include 10+ years in solutions architecture or related roles, 5+ years of people leadership, deep AWS and Amazon Connect experience, CCaaS knowledge, and experience presenting to C-level audiences; preferred include globally distributed teams, relevant certifications, and experience with AI, automation, and workflow management. The position offers a US on-target earnings range of $317,000–$475,000 (70/30 base/commission) with a hybrid work model, and Zendesk commitments to fairness, diversity, and accommodating applicants with disabilities.

Zendesk is hiring an Account Executive for the UK & Ireland to drive AI-powered customer and employee experience solutions, building a pipeline through outbound prospecting, research, referrals, events, and targeted engagement. You will own the full sales cycle—from initial prospecting and negotiations to closing—serving as a strategic advisor to C-Suite and VP executives on the transformative value of Zendesk’s AI platform and opportunities for cross-sell. Requirements include at least 4 years of B2B SaaS/AI sales, experience managing end-to-end deals in the UK/Irish market, the ability to influence executives, and proficiency with Salesforce, Clari, and Gong, plus a solid understanding of AI/ML and Generative AI. The role emphasizes using data insights and adoption history to prospect new clients, improve conversion, and increase retention and expansion, with travel as needed. Zendesk offers a hybrid work environment, a commitment to diversity and inclusion, and is an equal opportunity employer that may use AI screening for applicants, with accommodations available for disabilities.

Zendesk is hiring a Digital Inside Sales Specialist in Lisbon, joining a new fast-growing team and requiring 3 in-office days per week for a high-velocity sales and customer-experience focus. You will become a product expert, engage mainly via chat and email with inbound leads and existing customers, conduct discovery calls and demos, and help buyers understand the value of Zendesk while meeting SLAs, KPIs, and a shared revenue target. Requirements include 1+ year of sales experience (SaaS/Software preferred), excellent English writing, multitasking across a high volume of opportunities, and the ability to thrive in a fast-paced environment; a secondary language like French, Dutch, or Arabic is a plus. The role is hybrid, designed to balance onsite collaboration and remote work, with the in-office schedule determined by the hiring manager to provide connection and learning opportunities. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI screening as part of the process, and offers reasonable accommodations for applicants with disabilities.

The Senior Engagement Manager at Zendesk leads and delivers the most complex, high-value client projects, acting as the primary liaison with stakeholders including C-suite and driving outcomes through strategic thinking, innovative delivery methods, and ongoing methodology improvement. Key duties include managing end-to-end project delivery, risk management, strategic oversight, cross-functional collaboration, mentoring junior staff, and supporting business development through proposals, contract negotiations, and sales opportunities. The role requires 5+ years in client-facing consultancy/professional services with proven leadership, strong communication and analytical skills, proficiency with PM software and CRM, a bachelor's (master's preferred), experience with various contract types (FF, T&M, FFM, FTE), and bilingual English/Spanish; travel up to 25%. Preferred qualifications include project management certifications (PMP, PRINCE2, SAFE, SCRUM), SaaS implementation experience, ability to work under pressure, knowledge of AI models/workflows, and a track record of managing profitable project portfolios. Zendesk emphasizes inclusivity, hybrid work, and accessibility, encouraging applications from people with disabilities, disclosing potential AI screening, and committing to equal opportunity and DEI initiatives.

Zendesk is hiring a Partner Sales Executive for South EMEA to execute the partner-sourced and partner-influenced revenue plan, drive partner-led growth, and enable partners to sell AI-enabled Zendesk solutions that improve customer experience. Responsibilities include recruiting, onboarding, and scaling a portfolio of partners (SIs, resellers, consultancies/BPOs, technology alliances) to grow partner-influenced ARR, and leading co-sell motions on mid-to-large deals with Zendesk account teams. You’ll maintain partner pipeline health, forecast accuracy, and conduct regular performance reviews, escalating opportunities and risks, while collaborating with regional Sales, Marketing, Product, and Customer Success to run partner campaigns and improve partner experience. Requirements include 8+ years in partner/channel sales or related SaaS roles with quota-carrying experience, success in recruiting/growing partner relationships and driving revenue, ability to negotiate deals and lead partner-led motions, and AI fluency to translate capabilities into partner use cases and monetisation. Preferred qualifications include experience in EMEA markets, packaging partner-ready offerings, co-funded partner marketing, and exposure to AI/ML capabilities through partners; Zendesk emphasizes an inclusive culture, hybrid work, and equal opportunity with AI screening and accommodations for disabilities.

Zendesk is seeking a strategic, hands-on marketing leader to build the global account-based experience (ABX) framework and programs that engage priority accounts and industries and drive measurable pipeline impact. The role will evolve the ABX operating model across 1:1 named accounts, 1:few cohorts, and scaled programs, create repeatable playbooks and templates for regional activation, and lead paid media strategy and global industry plays. You’ll partner with Regional Marketing, Sales, Product Marketing, Marketing Operations, and Sales Operations to translate account signals into coordinated programs, establish performance measures, implement AI-enabled workflows, and continuously test new audiences and approaches. Requirements include 5+ years in B2B SaaS marketing with ABM/industry/demand-gen, experience planning and activating paid media, familiarity with ABM platforms and CRM, ability to link marketing to pipeline outcomes, and comfort with AI-enabled tools with proper governance. The compensation details include a US base salary range of $148,000-$222,000 (with potential bonus and incentives), a hybrid work arrangement, and Zendesk’s commitment to equal opportunity and accommodations for applicants with disabilities.

Zendesk is transitioning from “Systems of Record” to “Systems of Action” with the Resolution Platform and aims to reach $1B in AI-driven revenue by solving the Orchestration Trap with a high-performance runtime for fleets of autonomous AI agents. The role operates at the cutting edge of large language models, planning algorithms, and multi-agent coordination, designing advanced memory structures and autonomous learning to bridge offline capabilities with real-world task execution. They have production AI agents that autonomously resolve tickets across 100,000+ Zendesk accounts, decomposing goals into plans, executing via live APIs, and learning from outcomes with a self-improving registry of skills, achieving parity on GAIA-class benchmarks and validating performance with 158+ scenario tests and continuous regression checks. The team seeks to push architecture further in areas like ambiguous goal decomposition, memory tier interference, selective skill acquisition, and multi-agent delegation (Agent-to-Agent protocols), while building domain-specialized models with RL training infrastructure and a 6–12 month plan that covers data pipelines, reward curricula, rollout systems, and feedback loops. Requirements include 5+ years building production ML/AI systems with agent architectures, strong evaluation instincts, Python and PyTorch fluency, familiarity with at least one agent framework, and optional depth in RL for language models; Zendesk also notes its hybrid work policy, commitment to diversity and inclusion, and accommodation options for applicants.

Zendesk is looking for an exceptional Zendesk Consultant to join the CX Accelerator Team, capable of hands-on Zendesk configuration and delivering innovative solutions in a startup-like, agile environment with 4-6 week client engagements and travel as needed. The consultant will drive customer experience transformations through optimized Zendesk implementations, engaging with clients to understand objectives, leading discovery, and providing actionable guidance on best practices, including opportunities to integrate Zendesk with existing systems. Responsibilities include end-to-end project management across engagements, timely delivery, regular client and internal communications, conducting training and enablement sessions, and developing documentation to support client self-sufficiency. Requirements include extensive hands-on Zendesk configuration expertise and SME knowledge of Zendesk AI products, strong understanding of customer support operations and CRM systems, fluency in English, Portuguese, and Spanish, and experience in agile/startup-like environments, plus travel flexibility and strong communication, relationship-building, problem-solving, and adaptability. Zendesk emphasizes a hybrid work model, equality and inclusion, potential AI screening, and accommodation support for applicants, as part of its AA/EEO/Veterans/Disabled employment commitments.

Zendesk is seeking a Hunter Account Executive to create and close durable net-new business in AI-driven CX, while not owning installed-base expansion or post-sale outcomes. The role demands building qualified net-new pipeline through outbound, inbound, and partner routes, managing a repeatable prospecting-to-close process, translating customer priorities into Zendesk value, achieving executive alignment, negotiating within guardrails, coordinating with cross-functional teams, and maintaining accurate CRM data with a clean handoff to post-sale teams. Candidates should typically have 8–12 years of complex B2B SaaS experience with proven new-business success, including value-based discovery, ROI storytelling, and multi-stakeholder deal ownership; Day One capabilities include targeted prospecting, consultative discovery, executive selling, commercial acumen, and CRM discipline, with deeper AI/Zendesk fluency as a developable path. The role requires framing AI and platform value at the business level, using approved AI tools responsibly, and distinguishing uniquely human work from automated tasks while refining narratives with market insight. Compensation includes a US OTE range of $230k–$344k with a 50/50 base/commission split (plus potential bonuses and benefits), and Zendesk supports a hybrid, inclusive work culture with flexibility for remote work and accommodations for applicants with disabilities.

Zendesk’s AI Success Strategist owns end-to-end delivery of customers’ AI roadmaps—translating product capabilities into clear business strategies, defining a long-term AI vision, and building executive partnerships to start AI initiatives strong and scale them predictably. The overarching objective is to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, managing multi-year roadmaps that align Product, Services, Sales, and Partners to deliver measurable business impact, renewals, and expansion. Key responsibilities include serving as the design authority for AI deployments, coordinating with Professional Services, Product, and Engineering to resolve blockers; partnering with executives on strategy; aligning internal and external stakeholders; leading engagements; sustaining a mutual AI roadmap; and owning the channel and adoption strategy with data-driven measurement of impact. Qualifications include a minimum of 5+ years in Customer Success/Experience, at least 1 year of AI experience, experience in enterprise SaaS go-to-market roles, proven use of adoption and health analytics to forecast churn and expansion, a bachelor's degree (advanced degrees or AI strategy/project-management certifications preferred), and strong program management and cross-functional influence. The role is hybrid, requiring in-office attendance part of the week; Zendesk notes its commitment to fairness and inclusion, may use AI screening in recruitment, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Data Migration Engineer II who combines software and data engineering, customer consulting, and AI-assisted development to design scalable migration solutions for enterprise customers moving data into and out of Zendesk. The role involves partnering with customers, project managers, technical architects, and product teams to translate complex requirements into secure, reliable ETL processes, reusable tooling, automation, and containerized migrations. Responsibilities include developing ETL pipelines, data validation and reconciliation automation, intelligent migration reporting, troubleshooting APIs/databases/integrations, and continuously improving migration frameworks, standards, and documentation. Basic qualifications include 3+ years of software engineering experience, 2+ years of Python development, strong SQL, experience with REST/JSON/XML/CSV, Git, AI-assisted development tools, excellent communication, and a Bachelor’s degree. Preferred qualifications cover cloud-native experience (AWS/Azure/GCP), building automation frameworks and developer tooling, SaaS integrations, familiarity with large language models and AI workflows, plus a requirement that the role be based in Mexico City or Estado de Mexico; Zendesk also emphasizes diversity and equal opportunity.

Zendesk is hiring a Bay Area Commercial Account Executive to grow the commercial base by selling AI-driven CX solutions and managing full-cycle sales from prospecting to close while expanding relationships with existing customers. You’ll drive revenue by acquiring new commercial customers in the Bay Area tech ecosystem, promote AI adoption, and use data insights to target high-potential opportunities and maximize account value through cross-sell and upsell. You’ll lead complex, consultative sales cycles, maintain a healthy pipeline and accurate forecasts, build executive-level relationships, collaborate cross-functionally, and track KPIs to ensure sustainable growth. Requirements include a BA/BS, 3+ years in B2B SaaS/AI sales with a proven record of exceeding targets, experience selling to VP/C-levels, strong presentation, negotiation and closing skills, familiarity with Salesforce, Outreach and Clari, and willingness to travel across the Bay Area. Compensation is an annualized OTE of $230k-$344k (50/50 base/commission) with a hybrid work model requiring some in-office days, and Zendesk is an equal opportunity employer that provides accommodations and may use AI screening as part of the process.

The Associate Success Manager, Onboarding Scaled — German Speaking, supports new Zendesk customers through their early onboarding journey, focusing on German-speaking markets and using a mix of human guidance, digital resources, Success Plans, and cross-functional coordination to help customers activate their solution and build confidence. This role is part of Zendesk’s Scaled Onboarding motion, designed for customers who benefit from a structured, efficient, and digitally supported onboarding experience, guiding them from understanding products and goals to completing foundational setup milestones and moving toward go-live and early adoption. Key responsibilities include conducting onboarding kickoff calls and progress reviews in German and English, driving engagement through structured outreach and follow-ups, building onboarding Success Plans aligned to purchased products, tracking milestones, identifying blockers, and ensuring smooth handoffs to post-onboarding teams, with support across Zendesk products and AI readiness as appropriate. The role aims to increase early customer activation and onboarding take rate in German-speaking markets, reduce no-response risk, accelerate time to first meeting, and drive go-live at 30/60 days by scaling the onboarding motion through digital and human touchpoints. Required qualifications include fluency in German and English, being based in or able to work from Dublin 2x/week, 1–3+ years in a relevant customer-facing role, strong communication and organizational skills, and experience managing a high-volume portfolio with CRM/CS platforms; preferred qualifications include experience with Zendesk or CX/SaaS platforms, Gainsight, Salesforce, Gong, Journey Orchestrator, and additional European language skills.

Zendesk’s CX and ES platform uses AI and cloud technology to modernize contact centers, helping brands deliver smarter, faster, and more personal service at scale. As a Sales Engineer, you’ll collaborate with customers and cross-functional teams to design, demo, and validate innovative AI-driven solutions that address real-world challenges and prove value. Your responsibilities span leading technical and business discovery, architecting AI-enabled CX/ES solutions, steering the end-to-end technical engagement through pilots, and integrating scalable workflows via Zendesk APIs and cloud platforms. You’ll quantify ROI with Zendesk analytics, champion AI adoption with Customer Success, influence the product roadmap, and stay ahead of AI and automation trends to maintain Zendesk’s market leadership. Requirements include 5+ years in presales/solutions consulting in SaaS/CX, deep AI knowledge, domain expertise, Dutch and English fluency, strong communication and storytelling, travel flexibility, and a commitment to diversity and accommodations, with Zendesk supporting hybrid work across offices worldwide.

Zendesk is hiring a Vice President, Total Rewards to lead the global compensation, benefits, accommodations, and HR compliance functions, and to define a holistic total rewards strategy powered by automation and AI to attract, retain, and reward talent. Key duties include designing competitive compensation, equity, and benefits programs, administering executive pay, driving AI/analytics to automate analysis and surface pay equity insights, and simplifying operations while scaling support. The role also requires presenting to executive leadership and the Board on strategy and progress, mentoring the Total Rewards team, and owning governance and a roadmap to scale with automation and AI. Candidates should have 12+ years of HR with deep Total Rewards and executive compensation experience, global leadership in SaaS/tech, experience implementing HR automation/AI, strong people analytics, cross-functional collaboration, and board/C-suite communication, plus multi-jurisdiction compliance and private/PE-backed or public company experience. The US base salary ranges from $283,000 to $425,000 with potential bonuses and benefits; Zendesk highlights its hybrid work model, commitment to diversity and inclusion, and will screen applicants with AI while offering accommodations for disabilities as needed.

The Senior Demo Platform Architect will own the development, maintenance, and continuous improvement of shared demo environments and reusable CX use cases, combining hands-on technical expertise in contact center technologies (Zendesk, Amazon Connect, and AWS) with strong operational ownership to keep environments reliable, current, scalable, and ready for internal and occasional customer-facing engagements. Key responsibilities include owning the demo platform, designing end-to-end demos that showcase CX, AI, automation, and analytics; designing and maintaining integrations between Zendesk, Connect, AWS and other systems; supporting custom demos for presales; tracking product releases and incorporating new capabilities; driving automation, governance, security, and cost management; producing technical documentation and collateral; and engaging with vendors and partners. Qualifications call for a Bachelor’s or Master’s degree (or equivalent), 8–10 years in solution/platform engineering with at least 5 years in contact center technologies (Amazon Connect and Zendesk preferred), strong experience with AWS services, and demonstrated ability to develop reusable demos and maintain shared environments, plus leadership, communication, problem-solving, and independent execution; Python and/or NodeJS experience is a plus. Preferred qualifications include Zendesk certifications or AWS Solutions Architect, experience in omnichannel contact centers, and Agile/DevOps experience with customer-facing demonstration work; location restrictions state Zendesk can hire only from Karnataka or Maharashtra, per the posted requisition. Zendesk emphasizes a hybrid work model and a commitment to equal opportunity and inclusion, notes that AI-based screening may be used in hiring, and offers accommodations for disabilities via a designated contact.

Zendesk’s AI Success Strategist leads end-to-end delivery of customers’ AI roadmaps, translating product capabilities into clear business strategies and driving adoption from initial deployment through scale, with success measured by customer satisfaction, increased automated resolution usage, and improved retention. You’ll own the AI roadmap, serve as the design authority for deployments, partner with executives on a long-term AI vision, and align Product, Services, Sales, and Partners to deliver scalable programs that protect renewals and drive growth. You’ll lead structured discovery and success-planning engagements, create measurable playbooks and milestones early in the lifecycle, and use data-driven insights to track adoption, quantify impact, and forecast retention and expansion. Qualifications include 10+ years in Customer Success/Experience with 2+ years of AI experience, fluency in English and Spanish, enterprise SaaS go-to-market or customer-facing roles, ability to surface risk signals and guide mitigations, and a bachelor’s degree (advanced degrees or AI strategy/PM certifications preferred). Zendesk offers a hybrid work model, is an equal opportunity employer, and may use AI in screening applications; accommodations are provided for applicants with disabilities.

Zendesk is seeking a Chief of Staff to the Chief People Officer to turn priorities into progress by clarifying strategy, portfolio, operating rhythm, and communications for the People team and the business. Responsibilities include partnering with the CPO on strategic priorities and annual plans, leading People initiatives portfolio management, coordinating budgeting with Finance, preparing board and executive materials, planning offsites and all-hands, and driving high-priority special projects. The role requires a strategic operator with strong executive communication, sound judgment, data-informed prioritization, the ability to influence senior leaders without formal authority, comfort with ambiguity, and proficiency with AI-enabled planning tools; applicants should have 10+ years in strategy/ops and 4+ years partnering with C-suite, plus experience developing budgets and executive materials. Preferred qualifications include experience supporting a CHRO or senior leadership in a global tech or SaaS company, experience in a large multi-region organization undergoing growth or transformation, and using planning and analytics tools to improve transparency and decision-making. Compensation includes a US base salary range of $185,000–$277,000 with potential bonus and benefits, and Zendesk highlights a hybrid work model, equal opportunity hiring, and accommodations for applicants with disabilities, while noting AI screening may be used as part of the process.

Zendesk seeks a seasoned product manager to lead AI-augmented product experiences, focusing on the notifications platform for agents and admins to improve customer service metrics. The role involves defining strategy, vision, and a roadmap, working with 130k+ customers to identify bottlenecks and design scalable, AI-driven solutions, while collaborating cross-functionally with engineering, design, data science, marketing, and program management. Key responsibilities include delivering inspiring product leadership, building 0-1 functionality, articulating roadmaps based on customer needs and market trends, driving KPIs around delivery and satisfaction, and fostering a culture of product excellence and customer-centricity. Qualifications include a bachelor’s degree in CS or related field, 5+ years in product management with a track record launching AI products in B2B SaaS, strong technical acumen, leadership, communication, and analytical skills, and the ability to interface with customers and cross-functional teams. The role is hybrid with a location restriction (must be based in Karnataka or Maharashtra, India), and Zendesk emphasizes equal opportunity and accommodations, including AI-driven screening in the application process.

This role is a Technical Account Manager based in Pune, required to work night shifts aligned with AMER hours, acting as an extension of the largest customers’ teams to translate business strategy into Zendesk-driven technical solutions rather than performing implementations. Core responsibilities include establishing relationships at all levels, documenting CX/EX ecosystems (use cases, workflows, configurations, integrations, and technical architecture), developing and leading tailored Customer Technical Roadmaps, and conducting regular reviews (weekly, monthly, quarterly) while orchestrating Zendesk resources to support implementations. You’ll create critical issue resolution plans, advocate for customer needs with Zendesk product teams, and collaborate with other TAMs to ensure continuous improvement and global delivery excellence. Required qualifications include knowledge of Zendesk products and environments, 10+ years of technical experience (at least 5 in enterprise settings), a proven track record of driving technical initiatives, service management and CX/EX experience, strong customer-facing leadership, superior cross-level communication, and expertise in SaaS, API use cases, and logic-based workflows, with deep experience in at least one industry vertical. Zendesk offers a collaborative, growth-oriented environment with meaningful impact on client outcomes, but candidates must be located in Karnataka or Maharashtra; the company is an AA/EEO/Veterans/Disabled employer that may use AI screening and will provide accommodations on request.

The role is to design and scale AI-first Zendesk customer-service architectures, translating business goals into scalable solutions and leading customers from discovery through adoption. You’ll lead AI solution architecture, adoption enablement, technical discovery, customer advisory, implementation leadership, and cross-functional collaboration to extend Zendesk with APIs, apps, automation, and custom integrations. The overarching objective is to accelerate time-to-value by delivering measurable improvements in containment, deflection, productivity, resolution speed, customer satisfaction, and operational efficiency, acting as the customer’s AI technical architect. Required qualifications include 5+ years in architecture or related fields, production AI/ML experience, experience with AI-powered service tools and APIs, SaaS/enterprise CX environments, strong discovery leadership, and fluency in English and German, plus a bachelor’s degree and willingness to work in a hybrid model across time zones. Preferred qualifications include SaaS Professional Services experience, familiarity with Zendesk or other CX platforms, knowledge of CX AI concepts, PoC design, project management, programming in common languages, relevant certifications, and the company’s note on equal opportunity with potential AI screening in the hiring process.

The role is a leadership position within Zendesk’s Professional Services - Technical Services in Austin (hybrid) to lead and grow the Americas Technical Architecture team, setting standards for discovery, scoping, solution design, AI-enabled delivery, and value realization to accelerate time-to-value and drive measurable business outcomes. You will hire, coach, and retain a distributed team of Technical Architects, lead project scoping and advisory engagements with Sales and customers, manage portfolio delivery health, build cross-functional alignment, and partner with Product to influence roadmap and expand capabilities, while advancing practical AI adoption. Basic qualifications include 8+ years in technical/solutions architecture or related enterprise SaaS roles, 3+ years of people management with distributed teams, experience delivering complex SaaS implementations across concurrent engagements, and a Bachelor’s degree (or equivalent). Preferred qualifications include strong knowledge of Zendesk products and APIs, governance and design pattern development, practical understanding of generative AI and AI-enabled workflows, and advanced degrees or certifications in architecture, cloud, AI strategy, project management, or delivery. The US annualized OTE range is $166k-$250k with a base/commission split of 87/13, and offers may include bonus or incentives; Zendesk emphasizes hybrid work, equal opportunity employment, and accommodations for applicants with disabilities.

Zendesk is hiring a Service Management Solutions Specialist to champion its Service Management business across IT, HR, Facilities, Finance, Legal, and Procurement in a hybrid role combining technical depth with sales ownership. You will own both the deal and the technical depth—from discovery and architecture to demonstrations and closing—carrying real pipeline responsibility and ensuring the solution meets customer needs. Responsibilities include strategizing sales opportunities with core teams, leading technical discovery, architecting end-to-end Service Management solutions (workflows, catalogs, SLAs, knowledge, and AI-driven resolution), delivering tailored demos, handling objections, and coaching regional sellers while feeding product feedback. Requirements include hands-on enterprise Service Management experience beyond IT, proven B2B SaaS sales success, strong technical credibility with integrations and data models, strategic communication, and experience navigating complex multi-stakeholder deals; preferred items include ITIL knowledge, platform experience (e.g., ServiceNow, Freshservice, Jira Service Management), AI/Automation familiarity, cross-functional service depth, and a BA/BS degree. The role supports Zendesk’s mission to empower customer experiences, endorses a hybrid and inclusive culture, and emphasizes equal opportunity with accommodations and AI-screening disclosures as appropriate.

Zendesk is hiring a senior leader to define the future of AI-powered CX by leading a global, AI-orchestrated support model that blends automation, expert human support, knowledge operations, and premium services to improve outcomes and retention. The Opportunity Lead will oversee AI-powered support across channels and a 300+ person global technical support and escalations organization, shifting from volume-based to complexity-based resolution, and own the Premier support P&L and knowledge infrastructure. They will build AI governance, escalation and quality frameworks, use predictive analytics, and partner with Product, Engineering, Sales, Success, Renewals, and Finance to create a unified operating model with dashboards and KPIs across CX and the broader business. Requirements include 20+ years in enterprise SaaS/tech with global, multi-functional leadership experience, production-scale AI-enabled service, and P&L ownership, with preferred backgrounds in AI governance or monetized premium support. The role is hybrid/global with 20–25% travel, offers a base salary range of $289k–$433k plus incentives, and Zendesk commits to DEI and accessibility accommodations, inviting applicants to share a brief note describing their most significant transformation and outcomes.

Zendesk is hiring a Senior SEO Specialist for international markets, with Germany as a core market, plus the UK, ANZ, and select Tier 2 markets like India and Singapore, focusing on content, technical SEO, and AI-powered discovery. The role involves developing and executing international SEO and AEO strategies, analyzing demand and competition to inform market-specific recommendations, and leading German-language organic optimization efforts. It also includes surfacing content opportunities with cross-functional teams, planning SEO/AEO experiments, and building AI-powered automations to scale research, localization, and QA. The candidate will monitor performance using GA4, Google Search Console, Snowflake, and AEO platforms, translating insights into priorities and partnering across Content, Web, Engineering, Product Marketing, Localization, Analytics, and Paid Media to influence roadmaps. Requirements include 5+ years of hands-on SEO in SaaS/enterprise, fluency in German and English, experience with both content and technical SEO and AEO, multi-market management, AI automation experience, strong analytics, experimentation skills, and excellent cross-functional communication; Zendesk emphasizes equal opportunity and offers a hybrid work model with accommodations.

Zendesk is hiring a Senior SEO Specialist for international markets (Germany as a core market) including the UK, ANZ, and select Tier 2 markets like India and Singapore, focusing on content and technical SEO and AI-powered discovery. The role develops and executes international SEO and AEO strategies, identifies market-specific opportunities, leads German-language SEO, and plans experiments to scale successful approaches across markets. It also maintains technical SEO health, conducts audits, collaborates with Web/Engineering, and builds AI-powered automations and agentic workflows to scale research, localization, QA, and reporting. Required qualifications include 5+ years of hands-on SEO (SaaS/enterprise), fluency in German and English, experience across content and technical SEO plus AEO and AI discovery, cross-market management, and proficiency with AI automation and analytics tools. The Poland base salary range is zł165,000–zł247,000, with potential bonuses; Zendesk emphasizes hybrid work, equal opportunity and diversity commitments, and accommodations for applicants.

Zendesk is offering a nine-week, full-time summer internship in Global Revenue Operations to support internal process improvements and AI-driven monetization initiatives, with an early June start, about 40 hours per week, and 2-3 days on-site at the Madison, WI office, plus a dedicated mentor. The role is hybrid, combining remote work with in-person collaboration to foster hands-on project experience and build professional relationships while leveraging data-driven insights to optimize pricing and operational efficiency. Responsibilities include supporting RevOps process improvements and automation (including AI optimizations), assisting with legacy customer integrations from mergers and acquisitions, performing UAT for commerce-to-cash systems, documenting workflows, conducting data extractions, creating enablement materials, and learning core systems like Stripe, Zuora, Salesforce, CPQ, and Zendesk Support. Requirements are active enrollment in a related degree program, strong G-Suite and Zoom skills, preferred familiarity with CRM tools, US work authorization, and a Madison-area residence preferred; compensation ranges from $26.44 to $39.90 per hour and may include bonuses or benefits. Zendesk emphasizes diversity, equity, and inclusion, is an equal opportunity employer, and provides accommodations for disabilities; AI may be used in screening applications, and applicants can request accommodations as needed.

The Finance & Strategy team at Zendesk is offering a ten-week Financial Analysis & Strategy Analyst Intern role (June 7–August 6, 2027) to support C-level decisions through forecasting, modeling, and strategic partnership. Interns will analyze financial results, build models, manage organizational budgets with executives, drive process automation, and contribute to monthly/quarterly P&L reporting and cross-functional alignment. Minimum requirements include pursuing a bachelor’s degree with planned Spring 2028 graduation, experience with financial modeling and data, strong Excel/GSuite skills, and familiarity with ChatGPT/LLM tools, plus an AI-first, team-oriented mindset. Compensation ranges from $31.25 to $61.00 per hour and may include bonuses or benefits, with a hybrid work arrangement requiring some in-office presence and a schedule set by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion; applicants should note AI screening may be used and accommodations are available for applicants with disabilities.

Zendesk is seeking an Account Executive based in Milano, Italy, with a proven B2B sales track record and a preference for AI-sales experience, to build relationships and expand Zendesk's offerings for new and existing customers. The role focuses on driving top-line revenue growth in Italy by acquiring new customers, penetrating top-tier accounts, cross-selling additional products, and fostering long-term strategic partnerships through data-driven prospecting and retention strategies. Key duties include creating quarterly territory plans, maintaining a robust pipeline and accurate forecast, leading complex, value-centric sales cycles (including PoCs and multi-month deals), and securing C-level sponsorship while collaborating with internal teams. Requirements include a BA/BS or equivalent, 4+ years in cloud/software B2B/AI sales or solution engineering with a proven quota attainment, experience selling to C-levels, excellent presentation/negotiation skills, familiarity with Salesforce, Outreach, Clari, Seismic, Looker, willingness to travel, and fluency in Italian and English. Zendesk highlights its mission and hybrid work model, supports diversity, equity, and inclusion, and notes that AI or automated decision systems may screen applicants; it is an AA/EEO/Veterans/Disabled employer offering reasonable accommodations via peopleandplaces@zendesk.com.

The Senior Staff Data Engineer in Zendesk’s Enterprise Data & Analytics team will architect and build an AI-ready semantic data platform, including foundational data models, a governed semantic layer, and conversational analytics to enable analytics, applications, and AI agents from a single trusted business understanding. The role blends data engineering, data architecture, software engineering, and AI, partnering with architects, data engineers, data scientists, analysts, and AI teams to create reusable, reliable, observable, secure, and governable platform capabilities that are practical to adopt and implemented hands-on from prototyping to production. Responsibilities include defining the enterprise semantic architecture for metrics, dimensions, entities, relationships, grain and time semantics; establishing semantic contracts; evaluating long-term platform architectures (Snowflake Semantic Views, dbt Semantic Layer/MetricFlow, Cube, etc.); designing metadata-driven capabilities for discovery, deterministic metric computation, query generation, access governance, versioning, and extensibility; shaping how conversational analytics consume semantics, establishing golden datasets and evaluation practices, and leading multi-team initiatives while mentoring and treating the platform as an internal product. Basic qualifications require 10+ years in data engineering/architecture and at least 3+ years hands-on semantic layer work, experience designing large-scale systems used by multiple teams, deep expertise with Snowflake/Databricks, dbt, and cloud ELT pipelines, strong software engineering with SQL and languages like Python/Java/Go/Scala, and excellent communication; preferred experience includes Snowflake Semantic Views, dbt MetricFlow, Cube, LookML, text-to-SQL, and vendor evaluations. The data stack includes ELT tools (MySQL CDC, Kafka, Snowflake, Fivetran, dbt Core/Cloud, Astronomer, Alation, Montecarlo), BI tools (Tableau, Looker), and infrastructure (AWS, Kubernetes, Terraform); the US base salary is $200k-$300k with potential bonuses, and Zendesk emphasizes hybrid work, diversity and inclusion, AI screening, and accommodations.

Zendesk is seeking a seasoned Contact Center Partner Solutions Consultant to lead partner onboarding, technical enablement, and co-selling support, focusing on Zendesk, Amazon Connect, and AWS within the Contact Center Center of Excellence. The role will drive technical onboarding for partners, provide expert co-sell guidance, architect scalable contact center solutions, define the technical strategy and partner roadmap, mentor partners and presales teams, and drive AI/automation adoption while supporting pre- and post-sales activities. Key responsibilities include ensuring partner success through streamlined onboarding, providing technical oversight for architectural best practices, security, and delivery excellence, collaborating with partner sales, sales, and engineering to align on requirements and co-sell strategy, and promoting adoption of the latest contact center technologies. Required qualifications include a bachelor’s or master’s degree, at least 10 years of solution architecture experience (5+ in contact centers with Amazon Connect and Zendesk) and partner-facing enablement, proficiency with Zendesk, Amazon Connect, and AWS services (Lambda, Lex, IAM, DynamoDB, S3, API Gateway), plus Python or NodeJS preferred; strong enablement, leadership, communication, and problem-solving skills; and preferred certifications (Zendesk, AWS Solutions Architect) with familiarity in omnichannel, AI automation, and Agile/DevOps. The role is based in Karnataka or Maharashtra with hybrid in-office expectations, Zendesk’s commitment to diversity and inclusion, and a note that AI screening may be used with accommodations available for applicants with disabilities.

Zendesk is seeking a seasoned Sales Leader to run Commercial and Enterprise sales exclusively for the Greater China Region (Mainland China, Hong Kong, Taiwan), based in Singapore and reporting to the RVP, Asia Sales. The role involves shaping go-to-market strategies, coaching high-performing teams, nurturing executive relationships, and driving customer success to maximize revenue, in close collaboration with marketing, product, customer success, and channel partners; and owning pipeline management, forecasting, and deal progression with data-driven insights and Salesforce. The candidate must navigate the GCR market with cultural sensitivity, ensure compliance with local regulations, and act as the voice of the customer for product and service improvements. Requirements include 12+ years in Enterprise/SaaS sales with at least 4 years in leadership, Mandarin fluency (Cantonese a plus), proven quota attainment, experience with direct sales and channel partners, and strong analytics in forecasting and CRM. Zendesk emphasizes a hybrid work model, AI screening for applicants, and equal opportunity employment with commitment to diversity, inclusion, and reasonable accommodations.

Zendesk is seeking an Account Executive to drive revenue growth in the Iberian market (Spain and Portugal), based in Madrid, with a focus on new business. The role emphasizes prospecting, acquiring new customers, expanding existing partnerships, cross-selling Zendesk products, and nurturing long-term relationships to maximize revenue and retention. You will create quarterly territory plans, manage multi-month, value-centric deals (including proof of concept), maintain a robust pipeline, and secure C-level sponsorship to advance strategic opportunities. Requirements include a BA/BS or equivalent, 4+ years in cloud/software B2B or AI sales with a proven quota record, experience selling to C-level executives, and proficiency with Salesforce, Outreach, Clari, Seismic, and Looker, plus fluency in Spanish and English (Portuguese a plus) and the ability to travel. Zendesk highlights its mission, hybrid work model, commitment to fairness and diversity, and notes that AI screening may be used in the hiring process, with accommodations available for applicants with disabilities.

Zendesk is hiring a Forward Deployed Engineer on the Technical Presales team to embed with strategic customers and design, build, and deliver production-grade AI solutions that unlock measurable ROI. You’ll lead end-to-end technical delivery of AI agent and LLM-powered solutions, build production-grade integrations and data pipelines, surface signals into Zendesk AI workflows, and troubleshoot escalated blockers across data, infra, and model behavior. You’ll collaborate with Sales engineering and product teams to map undocumented systems, define integration patterns, implement solutions, and translate customer learnings into prioritized product roadmap items. Basic qualifications include 5+ years of production systems experience, proficiency in Python and JavaScript/TypeScript, hands-on experience deploying LLM-based solutions, and cloud/container experience with willingness to travel up to 50%. Preferred qualifications include prior FDE or solutions engineering experience, familiarity with LLM tooling (LangChain, LlamaIndex, Haystack), knowledge of Zendesk or similar, and experience with observability, data governance, and security/compliance, along with Zendesk’s commitment to inclusion and equal opportunity.

The Director of Marketing Operations at Zendesk leads the Marketing Strategy & Operations function to build scalable systems, processes, and an operating rhythm that enable fast, high-quality, and measurable marketing impact across funnel operations, campaign execution, journey orchestration, martech, and process optimization. Responsibilities include leading a high-performing Marketing Operations team, owning the operating model and roadmap, designing end-to-end funnel processes, and setting strategy and governance for the marketing tech ecosystem while partnering with cross-functional teams. The role emphasizes thoughtful use of automation and AI to boost campaign velocity and decision quality, establishes performance visibility for health metrics, and translates complex topics into clear senior-leader recommendations with trade-offs and investment guidance. Qualifications require 10+ years in Marketing Ops/Tech/Revenue Ops with leadership experience, proven experience with marketing automation and CRM, funnel/campaign/orchestration, complex program management, and familiarity with Salesforce/Marketo and AI tools; experience in a high-growth B2B SaaS or global environment is preferred. Zendesk highlights an inclusive culture, hybrid work options, and equal opportunity employment, with a US base salary range of $220,000–$330,000 plus potential bonuses, and offers accommodations for disabilities and AI-screening disclosures as part of the hiring process.

The Sr. Marketing Strategy & Operations Lead at Zendesk is a senior individual contributor responsible for translating marketing strategy into clear priorities, scalable operating plans, and measurable execution, bridging planning, business operations, performance management, and cross-functional coordination. Responsibilities include partnering with Marketing leaders to set annual and quarterly priorities and milestones, driving planning, forecasting, budget and resource discussions, defining ownership and decision rights, creating operating frameworks, and analyzing performance to surface trade-offs and improve growth and efficiency. The role also involves coordinating with Marketing Operations, Analytics, Finance, Sales/Revenue Ops, Product, and regional teams; facilitating leadership discussions; and identifying opportunities to simplify processes and automate recurring work. Qualifications include 8+ years in marketing strategy, operations, or related fields; experience leading planning and cross-functional initiatives; strong analytical and financial modeling skills; ability to build executive-ready narratives; and a preference for experience in a high-growth B2B SaaS or global marketing environment. Compensation includes a US base salary range of $134,000 to $200,000, with potential bonuses and benefits; Zendesk emphasizes a hybrid, inclusive workplace, AI screening disclosures, and an equal opportunity policy with accommodations for disabilities.

Zendesk is seeking a Senior Sales Engineer who sits at the intersection of enterprise software strategy and AI automation to design and deploy agentic AI workflows for global customers. This is a highly technical, non-generalist presales role where you own the technical strategy and act as a strategic advisor to C-suite and engineering leadership. You will architect agentic AI solutions, conduct rigorous technical discovery and POCs, develop production-ready accelerators, and oversee the technical sales lifecycle from qualification to deployment while feeding field insights back to product. Qualifications include a bachelor’s in a quantitative field, 6+ years in technical presales/solutions engineering or systems architecture, expertise in Python/Node.js/REST APIs, AI/LLMs, and knowledge of CCaaS/ITSM, with 30–50% travel. Preferred qualifications include a master’s or cloud/AI certifications, community involvement, and experience creating reusable implementation guides, with a location requirement of Karnataka or Maharashtra and Zendesk’s commitment to diversity, hybrid work, and accessible accommodations.

The Principal, Enterprise QA & IT Delivery Leader at Zendesk is a senior QA and delivery role overseeing large-scale testing across complex integrations and ERP transformations, serving as the primary QA engineering delivery lead and partnering with business and product leaders to ensure high-investment initiatives don’t fail. Responsibilities include releasing quality governance across multiple squads, ensuring quality gates and criteria are met, expanding core testing platforms, and driving enterprise adoption of Playwright, Jenkins, and QA utilities. The role also focuses on scaling QA through AI—designing plans to automate test generation, accelerate releases, use predictive tooling to identify hotspots, and leading E2E transformation leadership to modernize legacy testing practices. Additional duties cover defect management and auditability with RCA, maintaining bi-directional traceability between test cases and defects (X-Ray and Jira), owning test management and reporting, data hygiene, and leading QA ceremonies and stakeholder alignment. Required skills include 10+ years in Software Quality Engineering with 5+ in leadership, strong automation experience with Playwright and CI/CD (Jenkins), expertise in RCA and traceability, experience with X-Ray and Jira, and AI-enabled testing experience; the role is located in Mexico City or Estado de Mexico, and Zendesk emphasizes equal opportunity and accommodations.

Zendesk is hiring an Enterprise Account Executive for the Bay Area to grow enterprise AI-driven CX solutions and build trusted relationships with high-value technology accounts. You’ll drive revenue by acquiring new enterprise customers, expanding AI/automation adoption, creating territory and account plans, and leading complex multi-stakeholder deals with proof-of-concept stages and ROI-driven value. Requirements include 8+ years of cloud/software B2B sales or solution engineering, success selling to enterprise tech companies, a strong quota history, executive-facing skills, and proficiency with Salesforce, Outreach, Clari, Seismic, and Looker; a BA/BS; and willingness to travel within the Bay Area. The role offers a US annualized OTE of $340k-$510k (base/commission 50/50), with possible bonuses, and a hybrid work model requiring some in-office presence as arranged. Zendesk emphasizes its AI-powered CX mission, inclusive culture, and equal opportunity employment with accommodations for applicants with disabilities, and notes that AI screening may be used in evaluating applicants.

Zendesk is hiring a Commercial Account Executive to power AI-first customer experience solutions and drive real business transformation for customers across WA and SA. In this role you’ll focus on new customer acquisition and expanding existing partnerships in the mid-market Commercial segment, crafting data-driven territory plans and building a high-converting pipeline while collaborating with Solution Engineers, Marketing, Customer Success, and leadership. The ideal candidate has B2B SaaS sales experience (ideally mid-market or complex deals), a consultative approach with senior leaders, a passion for AI and its ROI, an ownership mindset, and a willingness to travel to customer sites within WA/SA. Bonus points for tools like Salesforce, Clari, Gong, or Tableau/Looker, and for prior CX or EX software experience. Zendesk supports a hybrid, inclusive workplace, is an equal opportunity employer, may use AI to screen applications, and offers reasonable accommodations to applicants with disabilities.

Zendesk is seeking an Enterprise Account Executive for North & East India to grow its enterprise SaaS base and build human-centered customer relationships. The role is responsible for driving top-line revenue by acquiring new enterprise clients, cross-selling to existing customers, managing key relationships for retention, and creating quarterly territory plans to expand market share. You will lead complex, value-centric sales cycles with multi-month proofs of concept, maintain a robust pipeline and forecast, secure C-level sponsorship, and collaborate with internal teams to optimize sales and product alignment. Requirements include a BA/BS, 10+ years in cloud/software B2B sales or solution engineering with a proven quota record, experience selling to VP/C-level executives, proficiency with Salesforce, Outreach, Clari, Seismic, Looker, and willingness to travel; base location NCR region with the caveat that the company can only hire candidates located and planning to work from Karnataka or Maharashtra per requisition. Zendesk emphasizes hybrid work, equal opportunity and inclusion, AI may be used for screening, and accommodations for applicants with disabilities can be requested.

Zendesk aims to power exceptional service for every person and is seeking a Corporate Account Executive to grow its South Korea B2B SaaS footprint by hunting new opportunities and closing deals. You will drive top-line revenue, manage and grow customer relationships, and develop account expansion strategies including cross-selling to optimize revenue and profitability. You'll use data insights and customer intent to prospect new clients, articulate the value of Zendesk products to align with business goals, and lead competitive sales cycles. Requirements include a BA/BS or equivalent, at least 1 year of B2B or channel sales in SaaS, bilingual English and Korean, strong prospecting and closing skills, and familiarity with tools like Salesforce and Clari. Zendesk offers a hybrid work model and emphasizes diversity and inclusion, with AI screening disclosures and accommodations available for applicants with disabilities.

Zendesk is seeking a Senior SMB Account Executive for the Greater China region to grow SaaS revenue by acquiring new customers and expanding existing accounts, while building broad relationships and collaborating cross-functionally. Responsibilities include driving top-line revenue, nurturing customer relationships, cross-selling, using data insights to prospect, articulating Zendesk’s product benefits, leading competitive sales cycles, maintaining a robust Salesforce pipeline, and delivering accurate forecasts to exceed targets. Qualifications include a BA/BS or equivalent, at least 2 years of B2B or channel SaaS sales with a proven track record, bilingual English and Mandarin (Cantonese a plus), strong presentation, negotiation, and closing skills, and proficiency with sales tools and territory planning. The role is hybrid, requiring some on-site work with a schedule determined by the hiring manager, and Zendesk notes that AI or automated decision systems may be used to screen applications. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, and provides accommodations for applicants with disabilities; interested applicants can contact the provided email for accommodations.

Zendesk seeks an Enterprise Account Executive based in Madrid to drive growth across Iberia by selling AI-driven CX solutions to large enterprises (1500+ employees). You will build trusted executive relationships, identify expansion opportunities, cross-sell/upsell AI and automation solutions, manage a data-informed pipeline, and lead multi-stakeholder, proof-of-concept deals with AI-enabled solution design to enable high-value deployments. Responsibilities include creating quarterly territory and account plans, collaborating with Customer Success, Solutions Engineering, and Product teams, and maintaining robust forecasting to exceed revenue goals. Requirements cover 8+ years in cloud/software B2B sales or solution engineering, proven success in enterprise sales with executive-level engagement and quota attainment, strong negotiation/closing, and fluency in Spanish and English (Portuguese a plus), plus familiarity with Salesforce, Outreach, Clari, Seismic, Looker. Zendesk emphasizes a diverse, inclusive culture with hybrid work options, equal opportunity and disability accommodations, and a policy that AI may be used to screen applicants per company guidelines.

Zendesk is on a mission to power exceptional service and human connections and is seeking a Senior SMB Account Executive with a proven B2B SaaS sales record to grow its SMB base. The role focuses on hunting new opportunities, closing deals, building cross-functional relationships, and driving revenue growth by expanding accounts and aligning Zendesk solutions to customers' goals. Key responsibilities include acquiring new customers, nurturing relationships for retention, cross-selling, using data and product adoption to prospect and retain, articulating Zendesk’s value, managing competitive sales cycles, maintaining a Salesforce pipeline, and delivering forecasts to exceed targets. Requirements include a BA/BS or equivalent, at least 4 years in B2B SaaS sales or solution engineering with a proven track record of exceeding targets, strong prospecting and closing skills, entrepreneurial mindset, and familiarity with Salesforce and Clari, with a hybrid in-office/remote schedule. Zendesk emphasizes inclusivity, equal opportunity, accommodations for disabilities, and a flexible global hybrid work environment, noting possible AI screening and affirming its AA/EEO/Veterans/Disabled employer status.

Zendesk's AI Success Strategist leads end-to-end delivery of customers' AI roadmaps, translating product capabilities into clear business strategies, defining a long-term AI vision, and building executive partnerships to ensure AI initiatives start strong and scale. The role aims to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI, owning multi-year roadmaps, and delivering measurable outcomes like increased adoption, better retention, and predictable revenue growth. Responsibilities include serving as the design authority for deployments, aligning cross-functional teams (Product, Services, Sales, Partners), sustaining a mutual AI roadmap with recurring cadences, and shaping channel and adoption strategies based on data-driven impact. Qualifications require at least 10 years in Customer Success/Experience, 2+ years in AI-related roles, enterprise SaaS GTM experience, strong analytics and program management, and the ability to translate AI concepts for executives, with experience forecasting churn and expansion preferred. Zendesk emphasizes a hybrid, inclusive workplace, is an equal opportunity employer, and provides accommodations for applicants with disabilities, noting that AI screening may be used in the hiring process.

Zendesk is looking for an Enterprise Account Executive to grow its enterprise SaaS business by building relationships with new customers and expanding existing partnerships with innovative solutions. The role focuses on driving top-line revenue, cross-selling, managing strategic customer relationships, using data insights to improve prospecting and retention, and creating quarterly territory plans to expand market share. You’ll lead complex, multi-month deals with proof-of-concept stages, maintain a robust sales pipeline and forecast, secure C-level sponsorship, and collaborate with internal teams to optimize sales execution. Requirements include a BA/BS, 8+ years in cloud/software B2B sales with a track record of exceeding targets, experience selling to VP and C-level executives, and proficiency with Salesforce, Outreach, Clari, Seismic, and Looker, along with willingness to travel. The role offers US OTE of $320,000–$480,000 (50/50 base/commission), potential bonuses, a hybrid work model, AI screening per company policy, and Zendesk’s commitment to equal opportunity and inclusion.

Zendesk is hiring a Senior Solutions Architect to expand its Services business in North America, acting as the technical bridge between Account Executives and customers to design AI-enabled, scalable customer experience solutions. Key responsibilities include leading technical discovery and scoping with corporate, mid-market, and enterprise customers, owning the technical relationship through the sales cycle, designing end-to-end CX/ITSM/data/automation/AI-enabled solutions, mentoring the AMER Solutions Architecture team, and ensuring proposals align with delivery standards and outcomes. Required qualifications include 2+ years in presales/solutions consulting or similar roles, experience selling or scoping mid-market to enterprise software, the ability to communicate with C-level and technical stakeholders, familiarity with CX/ITSM/CRM platforms such as Zendesk, and experience leading pilots, PoCs, or technical workshops; familiarity with AI-enabled customer service is a plus. The AI/automation emphasis requires hands-on experience with AI tools, agentic workflows, prompt design, reusable AI skills, APIs and integrations, and the ability to explain AI opportunities, limitations, governance, and risk to diverse stakeholders. Compensation includes a US OTE of $206,000–$308,000 (80/20 base/commission), a hybrid/work-from-office-and-remote model, equal opportunity and accommodations, potential bonuses/benefits, and travel as needed for strategic customer engagements; AI screening may be used in the hiring process.

Zendesk is seeking a Senior Account Executive in the Greater China Region for a new-business heavy, individual-contributor role focused on building pipeline, acquiring net-new logos, and growing the Commercial/Mid-Market account base. Responsibilities include driving top-line revenue, nurturing relationships for retention and strategic partnerships, cross-selling, leveraging data insights to improve prospecting and expansion, and leading complex, value-driven sales cycles with executive sponsorship. The role requires a BA/BS, 8+ years of B2B SaaS sales (CX preferred), Mandarin/Cantonese fluency, proven ability to create and scale a pipeline, manage renewals, sell to VP/C-level executives, and travel up to 50%, with experience using tools like Salesforce and Clari. It also demands maintaining a robust forecast and exceeding quarterly/annual revenue goals while collaborating with internal teams to optimize sales strategies. Zendesk emphasizes a hybrid, inclusive culture, AI screening as part of the process, and equal opportunity employment with accommodations for disabilities.

Zendesk is hiring a high-performing Senior Commercial Account Executive for its Japanese team to provide sales leadership and creative direction to top customers and help build the Platform experience. Responsibilities include leading and developing a subset of Commercial accounts, creating new business and expansion opportunities, collaborating on GTM strategy with the broader Zendesk team, developing multi-year account plans, nurturing CXO relationships, building a partner ecosystem with Channels and Alliances, tracking all sales activities, and working with Solution Architecture to influence product direction through customer feedback forums. Required qualifications include 5+ years of Enterprise SaaS selling with CX experience preferred, proven success in acquiring new business in Japan, experience selling to VP/C-level executives in Mid Market/Commercial, managing complex solution-selling sales cycles, consistently beating targets, and strong interpersonal, presentation, and written communications skills, plus willingness to travel. The role features a Hybrid work model with part-time in-office attendance at a local office, with the specific schedule determined by the hiring manager. Zendesk emphasizes diversity, equity, and inclusion, offers equal opportunity employment, notes AI-based screening may be used, and provides accommodations for applicants with disabilities in accordance with applicable laws.

Zendesk is seeking a Senior Product Sales Specialist for Employee Service to grow its B2B/B2C SaaS customer base and deepen partnerships across the enterprise. You’ll own deals and the technical depth, leading discovery with IT, HR, Facilities and others, mapping environments and delivering tailored demos and proofs-of-concept. The role involves strategizing from discovery to close, handling technical objections, educating the regional sales team on service management, and acting as a bridge between customers and product development. Must-haves include proven B2B SaaS sales experience, technical credibility, strategic communication, complex-deal navigation, collaboration, and travel readiness; nice-to-haves cover ITIL knowledge, platform experience (e.g., ServiceNow, Jira Service Management), AI/automation familiarity, cross-functional service knowledge, and a BA/BS degree. The position is hybrid with some in-office requirements, and Zendesk emphasizes diversity and inclusion while noting that AI may be used in screening, along with accommodations for applicants.

Zendesk is seeking a Senior Product Manager in Pune to architect growth-focused product experiences that make the product the primary driver of customer acquisition, onboarding, retention, and expansion. You will own the growth roadmap, define a revenue- and retention-oriented strategy with measurable hypotheses, and deliver a best-in-class self-serve journey from sign-up to expansion. You will build the Pune PM community, establish standards for research and experimentation, and articulate a clear point of view on responsible AI usage across onboarding, workflows, and recommendations. Requirements include 8+ years in B2B SaaS product management, experience with workflow or customer/employee service products, a track record of funnel metrics and A/B testing, and strong cross-functional influence across Sales, Marketing, Customer Success, and Engineering. The role is hybrid with at least 3 days in the office, requires candidates to be physically located in Maharashtra (Karnataka or Maharashtra per posting), and Zendesk emphasizes equal opportunity, diversity and inclusion, AI screening per policy, and accommodations for disabilities.

Zendesk is seeking an SMB Account Executive to grow its SMB customer base and drive growth in the SaaS space, with upcoming multilingual opportunities in French, German, Dutch, Italian, and Spanish. The role emphasizes driving top-line revenue by acquiring new customers, expanding existing accounts, nurturing relationships for satisfaction and retention, cross-selling additional products, and using data insights to prospect and optimize revenue, while maintaining a qualified Salesforce pipeline. Requirements include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a proven record of exceeding targets, strong presentation/negotiation/closing skills, and familiarity with Salesforce, Outreach, and Clari. Zendesk supports a hybrid work model with a team-driven onsite experience and flexibility to work remotely part of the week, alongside a global, inclusive culture and offices around the world. The company is an equal opportunity employer with ongoing diversity, equity, and inclusion commitments and provides reasonable accommodations for applicants and employees with disabilities, with a dedicated contact for accommodation requests.

Zendesk is rapidly growing its AI product line into a $200m ARR business used by over 20,000 customers, automating up to 80% of service interactions. The role is a Business Development Representative in APAC (ANZ) focused on high-growth SMB, Commercial and Enterprise accounts, with the aim of uncovering pain and shaping multi-million-dollar AI-enabled CX deals. You’ll engage exec-level prospects, drive high-value pipeline through outbound outreach, partner with Account Executives, Product and Marketing, qualify opportunities, manage your pipeline, and join a Melbourne-based onsite team three days a week. Requirements include 2+ years in sales or BDR roles, a competitive and resilient mindset, curiosity about AI and SaaS, clear communication, a desire for a long-term software sales career, and a bachelor’s degree is preferred. Zendesk offers a hyper-growth environment with a hybrid work model, a culture that rewards curiosity and impact, commitments to diversity and inclusion, and notes that AI may be used to screen applications, with accommodations available for applicants who need them.

Zendesk is hiring Digital Inside Sales Specialists as founding members of a new, fast-growing team to become product experts and guide both new and existing customers through the Zendesk buying journey. The role requires traveling to a Zendesk office during training and then transitioning to a hybrid schedule, with ideal candidates having a proven 2+ years in software/SaaS sales and the ability to manage full sales cycles. Responsibilities include handling inbound leads and existing customers via chat and email, resolving inquiries to drive online conversions, conducting discovery calls and demos, advocating for customer needs, meeting or exceeding SLAs/KPIs, contributing to a shared revenue target, and driving activity and pipeline. Required languages include English plus fluency in Dutch, German, Arabic, or French, with the ability to work with global clients, strong organizational skills, multitasking ability, and readiness to work 3 days per week in Lisbon. The role is hybrid with in-office time determined by the manager; Zendesk emphasizes diversity and inclusion, may use AI for screening, and offers accommodations for disabilities.

Zendesk seeks an Enterprise Account Executive in the Bay Area to drive growth by selling AI-driven CX and service solutions to enterprise customers and expand Zendesk’s footprint in high-value accounts. You’ll drive top-line revenue, identify expansion opportunities, nurture key relationships, use data and intent signals to prospect and cross-sell, and lead multi-stakeholder, long-cycle deals with proof-of-concept and AI-enabled design. You’ll build quarterly territory and account plans, align Zendesk’s AI/CX platform with customer goals, collaborate with Customer Success, Solutions Engineering, and Product teams, and maintain a robust pipeline and accurate forecast. Requirements include 8+ years in cloud/software B2B sales or solution engineering, proven enterprise sales success, experience selling to large tech enterprises, strong quota attainment, executive-level engagement, familiarity with Salesforce/Outreach/Clari/Seismic/Looker, a BA/BS, and willingness to travel in the Bay Area. Compensation includes a US annualized OTE of $340k-$510k (50/50 base/commission), a hybrid work model, and Zendesk’s commitment to equal opportunity, diversity, and accommodations, with AI screening mentioned as part of the process.