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Zendesk requires candidates to be physically located in Karnataka or Maharashtra and to plan to work from that location, per the requisition. The role uses a hybrid work model with in-office presence part of the week, and the exact schedule is determined by the hiring manager. Zendesk describes itself as the intelligent heart of customer experience, powering billions of brand conversations and aiming to provide a fulfilling, inclusive workplace. The company may use AI or automated decision systems to screen applications and is an equal opportunity employer committed to diversity, equity, and inclusion, with accommodations available under applicable law. Applicants seeking accommodations can email peopleandplaces@zendesk.com with their request, and US-based applicants can access information about EEO rights.

Zendesk is seeking a Senior Director of Product Security to define and lead the company’s product security strategy across SaaS, cloud-native, and AI-enabled systems, making security a native design principle rather than a late-stage checkpoint. The role involves setting the security vision and operating model, building a roadmap with clear outcomes, and partnering with Product, Engineering, AI, Infrastructure, Privacy, Legal, and GRC to align security with business strategy and customer trust. You will serve as a senior technical authority, conducting high-risk architecture reviews, threat modeling, vulnerability analysis, and incident remediation, while driving secure-by-design patterns, automated tooling, and secure SDLC across code, dependencies, APIs, and CI/CD pipelines. Responsibilities also include owning product vulnerability management and response end-to-end, coordinating with bug bounty programs and external tests, and building a high-performing, inclusive global team with strong cross-functional influence. Qualifications include 12+ years in product security and related fields, 7+ years leading teams, hands-on depth across web/API security, cloud security, and AI risk, plus preferred experience with SaaS marketplaces, governance frameworks, and relevant certifications; the US base salary ranges from $278,000 to $416,000 with potential bonuses, and Zendesk supports hybrid work and accommodations.

Zendesk seeks an AI Success Strategist to own the strategic AI roadmap for customers, develop executive partnerships from day one, and ensure AI initiatives start strong and scale predictably. You will own end-to-end delivery of customers' AI roadmaps, translating product capabilities into business strategy, defining a long-term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion. The overarching objective is to accelerate time-to-value by driving adoption and operational excellence for Zendesk AI solutions, delivering multi-year roadmaps across Product, Services, Sales, and Partners to scale safe, sustainable AI programs and translate adoption into measurable revenue and retention improvements. Key responsibilities include acting as design authority for deployments, coordinating cross-functional efforts, partnering with executives on long-term AI strategy, sustaining mutual roadmaps, owning channel/adoption strategy, and advising on responsible AI and governance. Requirements include 8+ years in Customer Success/Experience, 2+ years AI experience, enterprise SaaS GTM background, strong adoption analytics, bachelor's degree (advanced degrees or AI strategy/project management certifications preferred); US OTE is $118k-$178k (70/30 base/commission), with potential bonuses, and Zendesk emphasizes diversity and accommodations in its inclusive culture.

Zendesk is seeking a technical Sales Engineer to join the engineering presales team, responsible for writing code, configuring complex API integrations, and delivering production-ready proof-of-concepts that showcase Zendesk’s AI capabilities. The role involves developing POCs, building and maintaining API integrations, owning technical validation with account teams, scaling internal tooling, and continuously learning about AI trends such as LLMs and autonomous agent frameworks. Required qualifications include a bachelor’s degree in a quantitative technical field, 2–4 years in a technical client-facing role or as a hands-on developer, proficiency with modern programming languages and REST/SOAP APIs, and 30–50% travel, with a preference for familiarity with cloud ecosystems and enterprise software architecture. Additional preferred qualifications include the ability to present technical concepts to diverse audiences and a portfolio of personal projects or GitHub contributions. The position is based in Mexico (CDMX or Estado de Mexico) with a hybrid work model, and Zendesk commits to diversity, inclusion, and reasonable accommodations for applicants.

The Senior Alliance Manager, AWS, owns Zendesk’s strategic partnership with AWS to maximize co-sell motions and develop joint value propositions that accelerate growth. The role develops and executes an alliance plan, collaborates with AWS teams to identify co-selling opportunities, leads joint value creation with AWS and Zendesk, and ensures alignment across sales, marketing, product, and support while managing end-to-end co-sell motions and KPIs. It also acts as a trusted advisor, providing market feedback and enablement resources, and facilitates workshops, trainings, and executive briefings to accelerate customer wins. Qualifications include 7+ years in alliance or partner management with AWS cloud ecosystems, a proven AWS co-selling track record, AWS Marketplace knowledge, and experience integrating Zendesk with AWS partnerships, plus strong communication and strategic thinking. The US-based role offers an annualized OTE of $191,000–$287,000 (60/40 base/commission), potential bonuses, and a hybrid work model; Zendesk is an equal opportunity employer that provides accommodations and may use AI screening, with travel required as needed.

Zendesk is seeking an Accountant to join the EMEA Finance team in Poland (Kraków), responsible for general ledger activities and supporting statutory reporting and compliance. The role includes preparing monthly local-currency accounts under US GAAP and corporate policies, delivering the monthly financial package with variance commentary, performing balance sheet reconciliations, calculating month-end accruals, and coordinating with shared services on fixed assets, prepayments, and accounts payable, plus VAT, cash flow forecasting, internal controls, and ad hoc projects. Requirements include a professional accounting qualification or bachelor’s degree in Accounting/Finance, at least 1 year of relevant GL/international accounting experience, strong Excel, full professional proficiency in English, and the ability to work independently in a fast-paced, highly organized environment with excellent communication. Compensation features a Poland base salary range of zł106,000–zł160,000 per year, with possible bonus or incentives, plus benefits such as hybrid/office flexibility, Extended Stay Program, professional development funds, premium medical and life insurance, mental health support, family-forming benefits, LTIP, and other perks. Zendesk emphasizes collaboration, innovation, and inclusion, offers a global hybrid work environment with in-person and remote work options, and mentions AI may be used in screening; it is an equal opportunity employer with accommodations available.

Zendesk seeks a Senior Director, Strategic AI & Hyperscaler Partnerships to lead the global AI partner strategy and position Zendesk at the forefront of Generative AI, LLM, and Agentic AI, sitting at the intersection of product, engineering, CTO, and corporate strategy while partnering with the Director of AI Partnerships to shape the overarching strategy. The role emphasizes securing top-down buy-in and deep executive engagement to unlock multi-year product and commercial collaboration with tier-1 partners such as OpenAI and Anthropic, as well as platforms like Amazon Bedrock, Baseten, Eleven Labs, and emerging partnerships with Microsoft and Google. Key success metrics include direct CEO access, multi-threaded executive relationships, MFN access for technology and GTM collaboration, access to partner technical talent, and high-impact co-marketing and joint product initiatives. The candidate profile calls for 15+ years of leadership in AI alliances with a hybrid of strategic and technical/product acumen, a strong ecosystem network, a business or MBA background, Bay Area location, and a US base salary range of $298k-$446k base (plus bonuses and incentives). Zendesk emphasizes hybrid work, a commitment to fairness and diversity, equal opportunity employment, and accommodations for disabilities and veterans, noting that AI may be used to screen applications.

Zendesk is hiring an AI-savvy SMB Account Executive to grow its SMB customer base by leveraging AI-driven insights to scale exceptional customer experiences. You will hunt new opportunities, close deals of all sizes, manage complex sales cycles, craft tailored AI transformation roadmaps and ROI cases, drive renewals and upsell, and maintain a robust Salesforce pipeline with cross-functional collaboration. Requirements include at least 2 years of B2B SaaS sales or solution engineering, strong ability to discuss AI product architecture, experience in prospecting and closing using AI-assisted methods, and proficiency with CRM tools and territory/account planning, plus travel willingness and a BA/BS or equivalent. The role offers US OTE between $111,000 and $167,000 with a 60/40 base/commission split, and a hybrid work model requiring partial in-office presence, with specific schedules determined by the hiring manager. Zendesk emphasizes a customer-centric, data-driven, collaborative culture, supports diversity and inclusion, and provides accommodations for applicants with disabilities as needed.

Zendesk is seeking an AI-savvy Corporate Account Executive to grow its SMB customer base (50–249 employees) and accelerate SaaS revenue using AI-driven insights aligned with customer goals. You will hunt new opportunities, lead complex sales cycles, craft data-backed ROI cases, collaborate with Solutions Engineers and cross-functional teams, and pursue cross-sell and upsell opportunities while maintaining a robust Salesforce pipeline. Candidates should have at least 2 years of B2B SaaS sales or solution engineering experience, a proven ability to discuss AI product architecture and integrations, strong prospecting and closing records, excellent communication and forecasting skills, a BA/BS or equivalent, and willingness to travel, with experience using Salesforce, Outreach, or Clari. The role is based in Mexico City or Estado de Mexico and follows a hybrid model requiring on-site presence part of the week, with the specific in-office schedule determined by the hiring manager. Zendesk also emphasizes diversity and inclusion, equal opportunity employment, and accommodations for disabilities, notes that AI or automated decision systems may be used to screen applications, and warns about recruitment scams with a contact for accommodations.

The Senior Fullstack Engineer at Zendesk AI Agents will shape both frontend and backend work, collaborating with a cross-functional team including Product Management, AI/ML engineers and scientists, and other developers to deliver fast, reliable features with a strong focus on user experience at scale. You will own building, testing, and iterating to bring high-quality AI products to Zendesk’s massive user base, maintaining and developing the Zendesk AI Agents platform using TypeScript, React, and other modern libraries, and contributing to modularization, scalable architecture, CI/CD, and deployment. You’ll build user-friendly frontend applications for designing conversations and automating workflows, work closely with teammates to ensure new features are stable and intuitive, and continuously learn new tools to improve UX and reduce code complexity. The ideal candidate is a communicative, product-minded engineer with strong TypeScript and React (or similar) skills, a proven testing culture, solid browser/web standards knowledge, performance optimization ability, mentoring inclination, and excellent English communication. Success is measured by frontend architecture and performance improvements, shipping customer-facing features, and influencing product direction, with Zendesk offering a hybrid work model and committing to inclusion, equal opportunity, AI-screening disclosure policies, and accommodations for disabilities.

Zendesk's mission is to make customer experience better through data and analytics, and the ZAP team builds the fine-grained datasets that power Zendesk's customer-facing analytics and inform internal product decisions. The Senior AI Data Engineer will develop and maintain ELT pipelines, build and optimize SQL-based data models with dbt, and contribute to an AI-enabled operating model by applying emerging AI tools to improve productivity. Basic qualifications include 5+ years of data engineering experience, strong SQL and data modeling (Kimball, Inmon), hands-on dbt, Python, and experience with cloud columnar databases, plus performance/cost optimization and collaboration skills. Preferred qualifications include experience with AI-augmented engineering practices, SnowPro Core certification, Spark, and familiarity with Lean/6 Sigma and CRM analytics. The role sits within Zendesk's data stack (Snowflake, dbt, Airflow, Kafka) on a hybrid work model, and Zendesk is an equal opportunity employer that provides accommodations and may use AI screening for applications.

Zendesk is hiring an Enterprise Account Executive with 8+ years of B2B SaaS sales experience to grow enterprise accounts and deepen partnerships. The role focuses on driving revenue from new enterprise customers, cross-selling to existing clients, securing executive sponsorship, and developing quarterly territory plans to expand market share. You’ll lead complex, multi-month deals with proof-of-concept stages, maintain a robust pipeline and accurate forecast, and align Zendesk solutions with client objectives to ensure satisfaction and expansion. Requirements include a BA/BS, proven quota attainment, experience selling to VP/C-level executives in large organizations, familiarity with tools like Salesforce and Clari, and the ability to travel. Zendesk emphasizes its mission-driven culture, offers hybrid and inclusive work arrangements, discloses AI screening in hiring per policy, and is an equal opportunity employer with accommodations for disabilities.

Zendesk is hiring a Forward Deployed Engineer (FDE) on the Technical Presales team—a hybrid role that blends software engineering with strategic consulting to design and deliver production-grade AI solutions for strategic customers, translating needs into LLM-powered workflows that unlock measurable ROI. You’ll lead end-to-end technical delivery of AI agent and LLM-powered solutions—from discovery and scoping to system design, PoC, production rollout, and operational handoff—building production-grade integrations, data pipelines, and RAG systems to surface high-quality signals in Zendesk AI workflows. The role requires a founder mindset, 5+ years of production systems experience, full-stack fluency (React/TypeScript on the frontend; Python/Node/Java/Ruby on the backend; REST/GraphQL APIs; and cloud infrastructure such as AWS, GCP, or Azure), and practical AI/LLM experience including prompting, RAG, vector stores, and model safety. Preferred qualifications include prior FDE or professional services experience delivering enterprise AI or SaaS deployments, experience with LangChain/LlamaIndex/Haystack or similar tooling, familiarity with Zendesk products or customer-support platform integrations, and strengths in ML observability, data governance, and security/compliance. Zendesk emphasizes a hybrid culture and equal opportunity, noting that AI may be used to screen or evaluate applications and offering accommodations for disabilities, with travel up to 25–50% as required.

Zendesk is using its AI-powered Resolution Platform to transform CX and ES and is seeking a Sales Engineer to lead technical engagements with top brands as a trusted advisor and solution architect. You’ll conduct technical and business discovery, run AI readiness assessments, design tailored demos and proofs of value, and own the end-to-end technical process from qualification to pilot, ensuring alignment with customer goals and compliance. You’ll architect AI-driven CX and ES solutions using automation, conversational bots, predictive analytics, and orchestration, translate complex AI capabilities into business narratives for IT to C-suite audiences, and collaborate across Sales, Product, Engineering, and Customer Success. The role requires 5+ years of SaaS/CX sales engineering experience, knowledge of web/SaaS architectures, experience with pilots/POCs, deep AI knowledge (LLMs, NLP, automation frameworks), domain expertise in CCaaS/CS software/ITSM/BI/Workforce Management, strong storytelling and communication, a bachelor’s degree, and willingness to travel. US OTE is $148k–$222k (80/20 base/commission) with potential bonuses; it’s a hybrid role with in-office requirements, and Zendesk is an equal opportunity employer that supports DEI and accommodations, with AI screening used per policy.

Zendesk is hiring an AI-savvy SMB Account Executive to grow the SMB customer base and accelerate revenue using AI-driven insights and solutions for authentic, scalable customer experiences. The role involves acquiring new SMB customers, managing relationships, leading AI-informed sales cycles, co-creating AI transformation roadmaps with KPIs, delivering ROI, pursuing cross-sell/upsell opportunities, and maintaining a robust Salesforce pipeline while collaborating with cross-functional teams. Required qualifications include at least 2 years in B2B SaaS sales or solution engineering, proven prospecting and closing skills with AI-assisted methods, strong technical ability to discuss AI architectures and integrations, CRM/tactical planning experience, willingness to travel, and a BA/BS or equivalent. Ideal candidates are customer-centric, data-driven, collaborative, continuous learners and mentors, and strategic thinkers with execution focus who stay ahead of AI trends. Compensation ranges from $111,000 to $167,000 OTE in the US (60/40 base/commission) with a hybrid in-office/work-from-home arrangement, and Zendesk emphasizes equal opportunity, diversity, accommodations, and potential AI-based screening of applications.

This role is a Technical Architect at Zendesk responsible for understanding and implementing customer requirements to integrate Zendesk into workflows, collaborating with customer SMEs, and configuring the Zendesk instance for customer success. You will lead technically oriented customer conversations, translate complex concepts for executives, design and prototype technical solutions, and provide field feedback to influence product development. Requirements include a Bachelor's or equivalent with 1-2+ years delivering consulting or programming in languages such as Ruby, Python, Java, C#, or JavaScript, strong analytical and scoping skills, experience with RESTful APIs and both backend and frontend development, and SaaS experience, with English proficiency (additional languages a plus). Nice-to-have items include experience in global teams, Zendesk hands-on experience and certifications, and familiarity with backend languages; the role requires residing in Mexico City or Estado de Mexico with a hybrid in-office schedule determined by the manager. Zendesk emphasizes an inclusive workplace, notes that AI or automated decision systems may be used in screening, and provides information about equal opportunity and accommodations for disabilities, including how to request them.

The Partner Sales Executive will join Zendesk's growing EMEA Partner Sales Team to build, operationalize, and own the partner-led plan for the territory, including recruiting and onboarding partners and driving revenue and profitability growth aligned with Zendesk strategy. The role requires leading opportunities with partners and Zendesk Direct Sales, with a proven track record of quota over-achievement and a hunter mentality focused on partner and customer success. Daily responsibilities include creating a powerful partner ecosystem aligned to GTM priorities, hitting partner sales targets across new business and expansions, enabling partners through training and joint business planning, coordinating GTM activities with Marketing, and ensuring ROI and timely follow-up of leads. You will act as a liaison between the Zendesk partner ecosystem and the Sales Team, maintain CRM data and forecasts, manage the partner pipeline, and deliver excellent partner experience across functions such as Pre-Sales, Sales Operations, Marketing, and Enablement. Requirements include 5+ years in B2B SaaS sales with quota attainment, proficiency with Google Apps and CRM, strong prospecting and communication skills, ability to craft business plans with C-level stakeholders, knowledge of sales methodologies, English fluency (Nordic/Benelux a plus), and Zendesk's hybrid, inclusive culture with AI-screening disclosures as part of the hiring process.

Zendesk is seeking a Senior Program Manager, Product Development - AI & Agent Experience to define and execute a roadmap for integrated AI capabilities, collaborating with Product Management, Engineering, and multiple AI teams to unify the customer experience across AI products. The role involves leading cross-functional, company-wide programs, coordinating quarterly planning, aligning dependencies, broker commitments, and driving releases across geographies, while identifying and mitigating risks and maintaining regular status reports. Requirements include experience driving large-scale software programs within an engineering organization, strong understanding of AI technologies, familiarity with Agile tools (Jira, Confluence, Trello), risk mitigation skills, and excellent facilitation across distributed teams. Zendesk is an equal opportunity employer committed to diversity and inclusion, provides a hybrid work model with in-office days, and may use AI or automated decision systems in screening, while protecting candidate privacy. The company builds customer-service software used by over 100,000 paid accounts in more than 150 countries and supports communities through the Zendesk Neighbor Foundation.

Zendesk is seeking an Administrative Assistant in Pune to provide calendar management, travel planning, expense reporting, and day-to-day administrative support, acting as a culture ambassador in a fast-paced, collaborative environment. Key duties include orchestrating complex calendars across multiple executives and time zones, coordinating domestic and international travel, processing expenses, serving as a reliable point of contact, and assisting with meetings, events, and cross-functional projects. Qualifications cover proven administrative experience supporting multiple stakeholders globally, strong organizational and communication skills with a service-oriented mindset, ability to juggle competing priorities, and proficiency with Google Workspace, Zoom, and Slack. The role is hybrid, requiring in-office attendance part of the week, and Zendesk notes that candidates must be physically located and plan to work from Karnataka or Maharashtra, with the specific office location and in-office schedule set by the hiring manager. Zendesk emphasizes equal opportunity, inclusion, and accommodations, and may use AI in screening applicants as part of its commitment to fairness and transparency.

Zendesk is seeking a Principal Product Manager for Partner Sales to lead the partner technology ecosystem and create a frictionless end-to-end GTM motion by integrating Impartner with Salesforce, Adobe, and other internal systems for co-selling and deal registration. The role's responsibilities include defining the vision and roadmap for the Partner Sales ecosystem, optimizing the partner journey from onboarding to payout, owning core integrations, driving revenue velocity, leading cross-functional initiatives, and defining KPIs to measure success. Requirements include 8+ years in Product Management with at least 3+ years in B2B SaaS GTM, Channel Sales, RevOps, or Partner Ecosystems at a principal or senior level, with deep knowledge of indirect sales and hands-on experience integrating PRM systems (Impartner) with CRM systems (Salesforce) and other GTM tools. Bonus points are awarded for direct Channel Sales or RevOps experience transitioning to Product Management, Salesforce Admin or Impartner certifications, and experience building custom partner portals or APIs. Why join: an opportunity to transform the partner ecosystem, impact partner revenue growth, and work with a collaborative GTM Product team, with a competitive base salary (US range $208,000–$312,000 plus potential bonuses) and benefits, along with Zendesk’s hybrid work model, DEI commitments, AI screening, and accommodation policies.

- The Senior Manager, Commercial France will lead and develop a team of Account Executives, driving pipeline growth and bookings by helping existing customers leverage Zendesk for CX and pursuing new business through scaled prospecting and AE-led activities, while applying a MEDDPICC and upfront contract-based sales process. - The role requires a positive, results-oriented SaaS leader with at least five years of experience scaling sales in a high-growth environment, fluent in English and French, who can build, mentor, and scale a team to achieve quarterly targets. - You will direct a geographically defined team, lead from the front in sales cycles, regularly meet with senior stakeholders to report results and shape business direction, and provide feedback on marketing while maintaining agility and a metrics-driven culture. - Additional responsibilities include mentoring and onboarding new AEs, enabling cross-functional collaboration with Professional Services, Partners, Marketing, Ops, Product, and IT to push initiatives and refine the sales strategy, process, and tactics. - Zendesk emphasizes being an equal opportunity employer with a strong focus on diversity, inclusion, and flexible hybrid work options, offering accommodations for disabilities and information on EEO rights, with AI screening potentially used during applications.

Zendesk is hiring a Senior Software Engineer for its Engineering & Integration Shared Services team to develop software solutions, integrate data across SaaS systems, and enhance the employee and customer experience with Zendesk products. Responsibilities include designing, developing, testing, and deploying standardized integration and automation solutions, participating in backlog refinement, sprint planning, and daily stand-ups within a 2-week Agile Scrum cycle, and exploring AI and ML to drive innovation. Qualifications require at least 5 years in backend or integration engineering, strong Java (required), experience with RESTful APIs and event-driven architectures, cloud fluency (AWS/Azure/GCP), SaaS integrations, testing, DevOps collaboration, Agile with Jira/Confluence, and documentation. Preferred skills include Node.js/Python/Bash, leadership of 1–3 person feature teams, familiarity with low-code/iPaaS, CI/CD tooling, observability, security/compliance, data management and orchestration tools, and exposure to AI/ML and Model Context Protocol. The role requires being physically located in Mexico City or the Estado de Mexico, with Zendesk offering a hybrid work model, a commitment to diversity and inclusion, AI screening of applicants, and accommodations for applicants with disabilities.

Zendesk is hiring a Senior Staff–level technical leader to own detection, mitigation, and governance of abuse from AI agents across Zendesk products and integrations, blending offensive/defensive security with product sense to secure agent architectures and drive company-wide improvements. Responsibilities include threat modeling for AI features and APIs, maintaining an attacker playbook, engineering secure defaults into agent SDKs and API flows, and building detection, telemetry, and anomaly analytics with automated containment actions. The role covers incident response and forensics, acting as an AI agent investigations expert and defining containment, eradication, and customer communications playbooks, plus stakeholder engagement with Legal/Privacy, Product, and Customer Success, and representing Zendesk in industry forums. Required qualifications include 10+ years in cybersecurity, software engineering, or ML security with hands-on experience; deep understanding of application/API security, OAuth/token lifecycle, and session management; practical experience with LLMs/agents and prompt injection risks; and proven cross-functional leadership in a SaaS setting. Preferred qualifications include incident response/forensic experience, prior programs in agent safety or ML security, privacy/compliance familiarity, advanced degree or certifications, and a US salary range of $240,000–$360,000 base with potential bonuses, along with Zendesk’s commitment to equal opportunity, hybrid work, AI screening, and accommodations.

The Engineering Manager, Authentication (Core Services) at Zendesk will lead the Authentication team responsible for core security capabilities (SSO, MFA, login flows, OAuth/API tokens, session management, and abuse prevention) across Zendesk products, ensuring security, reliability, and scalable customer experiences. You will coordinate a distributed team across the US and Europe and partner with Product, Security, Architecture, Legal, and leadership to grow Zendesk’s access management platform and influence cross-organizational authentication strategy and risk posture. Key duties include defining and executing the team roadmap, establishing SLAs/SLOs, improving observability and incident response, translating requirements into secure designs, coaching talent, making architectural tradeoffs, and coordinating resource planning across time zones to meet goals. Required qualifications include 8+ years of software engineering experience with 2+ years of management, experience building/operating high-scale services/APIs, familiarity with identity standards (SAML, OIDC, OAuth2, MFA), and excellent communication; preferred qualifications include IAM scaling experience, data-driven decision making, backend languages and cloud providers, privacy/compliance familiarity, and zero-downtime migrations. There is an AI literacy requirement: candidates must be comfortable using AI-powered tools to increase engineering productivity and lead responsible, risk-aware adoption of Agentic AI for authentication use cases; the US base salary range is $175,000-$263,000 with potential bonuses and benefits, and Zendesk is an equal opportunity employer committed to diversity and inclusion with accommodations available.

Zendesk is seeking a Staff Data Engineer, Product Analytics to shape the data foundation for product decision-making, owning data modeling, standards, and trusted datasets across the company. You will own and evolve the product analytics data architecture, define standards for modeling and data quality, translate ambiguous problems into scalable data solutions, and build reliable real-time and batch pipelines while reducing fragmentation through cross-team standardization. The role includes driving performance, scalability, and cost efficiency, establishing data testing/monitoring SLAs, and providing technical leadership through mentorship and design reviews beyond your immediate team. AI is expected to be a core part of operations, with use of AI-assisted tools to accelerate development and a duty to validate outputs and explore AI-enhanced data workflows and analytics. Requirements include 8+ years in data/analytics engineering, strong SQL and data modeling, experience with dbt/Airflow/Snowflake, system design for scalability and cost, data quality/observability, cross-team influence, mentoring, and excellent communication, with a hybrid work setup in Poland and a listed base salary range plus potential bonuses or benefits.

The role is a Partner Sales Executive in Zendesk's EMEA Partner Sales Team, tasked with building, operationalizing, and owning the partner-led plan for the territory and achieving revenue and profitability targets in line with Zendesk strategy. Responsibilities include recruiting and onboarding new partners, enabling them on Zendesk value propositions and sales plays, leading joint opportunities with partners and Zendesk Direct Sales, and developing quarterly joint business plans with top partners. You will build a partner ecosystem, align regional sales with partners, coordinate GTM activities with marketing, track leads, deals, and forecasts in the CRM, and maintain a strong new-business pipeline. Education and experience requirements include a bachelor's degree, 5+ years in B2B SaaS sales with quota attainment, proficiency with CRM and Google Apps, strong prospecting and communication skills, and ideally multilingual capabilities (English plus Nordic/Benelux); knowledge of sales methodologies and BI tools is a plus. Zendesk emphasizes a hybrid, inclusive culture and equal opportunity; AI may be used to screen applicants per policy, and accommodations are available for applicants with disabilities.

Zendesk in San Francisco is hiring a Sr. Workplace Events Specialist to design and deliver inclusive employee events (about 75% of the role) and provide workplace operations support (about 25%), coordinating local logistics and partnering with AMER and LATAM offices as part of a global events strategy. Responsibilities include end-to-end event planning and execution, vendor management, space setup, staffing, on-site delivery, safety/compliance, calendar management, registrations, pre/post-event briefs, and metrics-driven recommendations, plus managing event budgets and vendor invoices. Requirements call for 4+ years in events or related fields, strong project management and communication skills, vendor management and budget stewardship experience, proficiency with Google Workspace and workplace platforms, knowledge of building systems and facilities coordination, and the ability to work extended hours as needed. The role emphasizes AI literacy and using AI tools to improve workflows, personalization, and efficiency, with familiarity to tools such as Zendesk, Asana, Google Workspace, S2 access, and expense/procurement systems like Coupa or Brex. This is a full-time onsite position in San Francisco with an hourly pay range of $32.21-$48.56, potential bonuses/benefits, and Zendesk’s commitment to hybrid work, diversity and inclusion, equal opportunity, and accommodations, with AI screening noted in the application process.

Zendesk is hiring Digital Inside Sales Specialists to serve as frontline product experts for new and existing customers, joining a new team with training that involves travel to an office before transitioning to a hybrid schedule. The role involves handling high-volume inbound leads across phone, Zoom, chat, and email; resolving inquiries; conducting discovery calls; providing demos; and helping customers see Zendesk's value while meeting SLAs, KPIs, and a shared revenue target. Requirements include 1+ years of sales experience (SaaS experience preferred), excellent written communication in French and English, the ability to work with global prospects, strong organizational skills, and four days in the office per week. The hybrid model combines onsite collaboration with remote work part of the week, with the schedule determined by the hiring manager. Zendesk emphasizes equal opportunity, inclusion and accommodations, notes potential AI screening in hiring, and provides information about EEO rights and disability accommodations.

Zendesk is hiring a French-speaking Business Development Representative for the EMEA region to drive new business and build the sales pipeline. The role involves managing a busy outbound pipeline, prospecting into cold accounts and new groups within existing Zendesk customers, and generating high-value pipeline from startups to enterprise customers while delivering an excellent customer experience. Requirements include at least 6 months in a sales-related role, a passion for consultative SaaS sales, English and French fluency, a self-starter attitude, and a hybrid Lisbon-based work arrangement. Zendesk highlights a supportive culture with leadership and peer mentorship, flexible work between home and office, and a focus on a calm, customer-centric “Zen” environment. The company emphasizes equal opportunity, diversity, inclusion, and accessibility, with accommodations for disabilities and details on AI screening and rights under relevant laws.

- The role is AI Services Consultant at Zendesk within Professional Services, focused on helping customers implement and adopt Zendesk's AI-powered Resolution Platform through technical guidance and optimization. - The mission is to provide technical solutions and remove roadblocks, acting as a trusted advisor to drive rapid value and measurable outcomes from AI deployments. - The overarching objectives are to accelerate time-to-value by driving adoption and operational excellence, serve as the customer’s AI technical expert, and lead end-to-end delivery with clear scope and timelines. - Responsibilities include technical guidance on implementation and optimization, change management and training, ensuring successful project delivery, maintaining high customer satisfaction, and cross-functional collaboration to align AI roadmaps and address blockers. - Qualifications require 3+ years in consulting/professional services, enterprise SaaS or GTM experience, API/JSON familiarity with Python preferred, adoption analytics and success plans experience, and a related bachelor's degree (advanced degrees or relevant certifications preferred); the role is hybrid with some in-office time, and Zendesk is an equal opportunity employer committed to diversity and inclusion.

Zendesk’s AI Services Consultant helps customers implement and optimize the AI-powered Resolution Platform, serving as the technical expert and trusted advisor to accelerate time-to-value through appropriate configurations, integrations, and design choices. The role’s mission is to remove roadblocks and guide customers through complex configurations with agility, driving transformative business outcomes and quick value from AI solutions. Key objectives include accelerating adoption and operational excellence, acting as the customer’s AI technical expert, and leading end-to-end project delivery with clear scope, timelines, and stakeholder alignment. Qualifications include 3+ years in Consulting/Professional Services, experience in go-to-market or GTM roles in enterprise tech or SaaS, fluency in French and English, strong communication and project management, deep AI proficiency (Zendesk AI products, REST APIs, JSON; Python preferred), and experience using adoption analytics to predict churn and growth. The role is hybrid with partial in-office work, Zendesk’s commitment to diversity and inclusion, and it notes that AI may be used to screen applications, with accommodations available upon request.

Zendesk seeks a Manager of Strategic Sourcing, Software and Engineering in a hybrid role based in Austin, TX; Madison, WI; or San Francisco, CA. You will join the Global Strategic Sourcing team which aims to maximize value and minimize risk through vendor relationships and ensuring the organization has the goods and services needed for success. The role covers end-to-end sourcing strategy and execution for software and engineering, including complex negotiations, contract reviews, usage forecasting, vendor management, and specialized AI/LLM sourcing and multi-vendor ecosystem strategies. Ideal candidates bring 5+ years of tech/software sourcing experience, strong negotiation and executive communication skills, the ability to influence senior leadership, and deep expertise in AI infrastructure, pricing models, and hyperscaler arrangements to drive cost savings. The US base salary range is $116,000-$174,000 with potential bonuses, benefits, or related incentives, Zendesk is an equal opportunity employer committed to diversity, and the company notes that AI may be used in screening with accommodations available for applicants with disabilities.

Zendesk is a leading customer experience and support software company that operates with a hybrid work model, combining in-person collaboration with remote flexibility. The role is a pure hunting sales position targeting SMB prospects across Asia, especially the Greater China region, with Cantonese language skills highly preferred and collaboration with sales, product, and marketing teams. Key responsibilities include engaging with prospects to understand business challenges, generating high-value pipeline through targeted SMB prospecting, developing target prospect lists with the sales team, and managing a pipeline while delivering a top-tier customer experience. Requirements include at least 2 years in a sales-related role, SMB business development experience (preferably in Greater China), a competitive self-starter mindset, excellent communication and organizational skills, and a bachelor’s degree is preferable. Zendesk is an equal opportunity employer committed to diversity and inclusion, notes that AI may be used to screen applications, and provides accommodations for applicants with disabilities via a dedicated email.

Zendesk is seeking a Senior Account Executive in the Greater China Region for a new-business heavy, individual-contributor role focused on building pipeline, acquiring net-new logos, and growing the Commercial/Mid-Market account base. Responsibilities include driving top-line revenue, nurturing relationships for retention and strategic partnerships, cross-selling, leveraging data insights to improve prospecting and expansion, and leading complex, value-driven sales cycles with executive sponsorship. The role requires a BA/BS, 8+ years of B2B SaaS sales (CX preferred), Mandarin/Cantonese fluency, proven ability to create and scale a pipeline, manage renewals, sell to VP/C-level executives, and travel up to 50%, with experience using tools like Salesforce and Clari. It also demands maintaining a robust forecast and exceeding quarterly/annual revenue goals while collaborating with internal teams to optimize sales strategies. Zendesk emphasizes a hybrid, inclusive culture, AI screening as part of the process, and equal opportunity employment with accommodations for disabilities.

Zendesk is hiring a Sales Operations Manager for the EMEA region who will report to the Director of GTM Operations, EMEA and serve as the strategic operations partner to the Regional VP of Sales for the North region (permanent) and the Central region on an interim basis, in a high-visibility role. The role goes beyond reporting and dashboards; it will actively shape regional strategy, manage key sales rhythms, and represent regional sales leadership in global forums. Core responsibilities include partnering with RVPs on forecasting, pipeline management, and GTM planning; owning end-to-end regional sales processes; driving AI adoption and automation; and serving as the regional SME for Zendesk’s sales tech stack with a view to global alignment. Candidates should have 3+ years in SaaS Sales or Revenue Operations, German language is desirable but not required, strong data fluency with Salesforce and BI (SQL a plus), and the ability to drive AI/automation adoption while balancing long-term strategy with day-to-day tasks. Zendesk promotes hybrid work, equal opportunity, and global diversity and inclusion, notes that AI may be used to screen applications, and offers accommodations for applicants with disabilities.

Zendesk is hiring a Vice President, Total Rewards to lead compensation, benefits, accommodations, and HR compliance globally, defining a holistic rewards strategy and enabling scalable delivery through automation and AI, with reporting to executive leadership and occasional Board updates. The role is the enterprise owner of Total Rewards standards, policy, and compliance, with a roadmap to scale these domains using automation and AI, and it involves advising executives and occasionally presenting to the Board on people risk and pay strategy. Key duties include designing and governing compensation, equity, and benefits programs; administering executive compensation; driving AI and analytics adoption to automate analysis and surface pay equity insights; simplifying operations and governance; owning executive and Board materials; and mentoring the Total Rewards team. Requirements call for 12+ years of progressive HR experience with deep Total Rewards and executive compensation expertise, global leadership in SaaS/technology or similar, experience implementing HR automation/AI solutions, data-driven capabilities, and strong cross-functional and board-facing communication; preferred background includes Workday, global equity and sales compensation, and experience in high-growth environments; AI literacy is required. The US base salary range is $283,000–$425,000 with potential bonuses and incentives, and Zendesk emphasizes diversity and inclusion, hybrid and remote work options, accessibility accommodations, and the possibility of AI-enabled screening in the hiring process.

Zendesk is hiring a high-performing Senior Commercial Account Executive for its Japanese team to provide sales leadership and creative direction to top customers and help build the Platform experience. Responsibilities include leading and developing a subset of Commercial accounts, creating new business and expansion opportunities, collaborating on GTM strategy with the broader Zendesk team, developing multi-year account plans, nurturing CXO relationships, building a partner ecosystem with Channels and Alliances, tracking all sales activities, and working with Solution Architecture to influence product direction through customer feedback forums. Required qualifications include 5+ years of Enterprise SaaS selling with CX experience preferred, proven success in acquiring new business in Japan, experience selling to VP/C-level executives in Mid Market/Commercial, managing complex solution-selling sales cycles, consistently beating targets, and strong interpersonal, presentation, and written communications skills, plus willingness to travel. The role features a Hybrid work model with part-time in-office attendance at a local office, with the specific schedule determined by the hiring manager. Zendesk emphasizes diversity, equity, and inclusion, offers equal opportunity employment, notes AI-based screening may be used, and provides accommodations for applicants with disabilities in accordance with applicable laws.

Zendesk is hiring Sales Development roles for the EMEA region to drive new business and fuel the company’s growth, offering strong sales training and a clear career path in Zendesk’s high-energy culture. You will own a busy outbound pipeline, prospect into cold accounts and new segments, generate high-value pipeline from startups to enterprise, and uphold an outstanding customer experience as the face of the brand. Requirements include at least 6 months in a sales-related role, a passion for consultative SaaS sales, a can-do, self-starter mindset, collaboration with Account Executives, fluency in English (Danish or Swedish a strong plus), a degree, and a hybrid Lisbon office/remote work arrangement with in-office days determined by the hiring manager. Zendesk emphasizes its supportive leadership, peer mentoring, flexible work arrangements, and a culture focused on digital-first customer experiences, with over 5,000 employees worldwide. The company is an equal opportunity employer committed to diversity, equity, and inclusion, offers accommodations for applicants with disabilities, and notes that AI may be used to screen applications.

Zendesk is hiring for a Sales Development role in EMEA to drive new business, manage a busy outbound pipeline, and generate high-value opportunities across startups to enterprise customers. The role involves being a key member of the sales team, executing the regional strategy, prospecting into cold accounts and existing Zendesk divisions, and delivering an outstanding customer experience while aiming to overachieve targets. The ideal candidate is native Turkish with fluency in English, has at least 6 months in a sales-related role (preferably SaaS), strong communication and a self-starter attitude, and would work in a hybrid Lisbon-based setup. Zendesk emphasizes an inclusive culture with supportive leadership, a buddy system, flexible hybrid work, and comprehensive tools, as part of its position as a leading customer support platform with global growth and a commitment to diversity and inclusion. The company notes that AI may be used to screen applicants and offers accommodations for disabilities, with accommodations requests directed to peopleandplaces@zendesk.com.

Zendesk is hiring a Principal Product Manager to lead the Action Platform, a system that connects, builds, and orchestrates automations across Zendesk and other systems. The role requires collaborating with engineering, design, marketing, and sales to deliver a platform product for both internal consumers and customer-facing use, while coordinating geographically distributed stakeholders and rapidly executing initiatives. Responsibilities include acting as SME, setting a vision and roadmap, driving new capabilities with engineering and cross-functional teams, translating diverse needs into platform solutions, advocating for a user-centric approach, influencing senior stakeholders, defining OKRs, and scaling services to handle thousands of rule executions with minimal infrastructure impact. Basic qualifications are a bachelor’s degree with 5 years of product management experience delivering end-to-end SaaS products, strong collaboration, the ability to balance performance, cost, and UX, a self-starter mindset, excellent communication, and data-driven decision-making; preferred qualification is experience building an internal platform used in customer-facing products. Zendesk emphasizes inclusion and hybrid work, notes that AI may screen applicants, is an AA/EEO/Veterans/Disabled employer with diversity and inclusion initiatives, and offers accommodations for applicants with disabilities.

Zendesk is hiring a Digital Inside Sales Representative as a founding member of a high-velocity, customer-focused team, with travel to offices for training and then a hybrid schedule. Responsibilities include handling inbound leads and existing customers via phone, Zoom, chat, and email; resolving inquiries to boost online conversions; becoming a Zendesk product expert; conducting discovery calls and demos; and meeting SLAs, KPIs, and a shared revenue target. Requirements include 1+ years of sales experience (SaaS preferred), exceptional written communication in French and English, ability to work with a global market, strong organizational skills, and in-office work 4 days per week; candidates must be located in Mexico City or Estado de Mexico. The hybrid arrangement combines onsite collaboration with some remote work, with in-office days determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI screening, and offers accommodations; applicants can learn more via the company's careers page.

The role is Ruby on Rails - Senior Software Engineer responsible for Zendesk’s core User model, joining a Melbourne-based team with Pune-based foundational engineers to optimize in-product experiences for customers and developers. Daily tasks include owning features end-to-end, collaborating with the Tech Lead on design and implementation, contributing to cross-team technical discussions, breaking work into incremental pieces, balancing feature delivery with tech debt, conducting pairing and code reviews, and working with designers and product managers to shape the product’s future. Required qualifications include strong Ruby on Rails proficiency on a large Rails codebase, MySQL/Redis experience, a track record of delivering large-scale resilient web systems, excellent English communication, ability to explain complex technical decisions, and experience coaching and facilitating collaboration among engineers. Tech stack features Rails; data in MySQL and Redis; frontend in React/TypeScript (Ember migrated); Go/Java in adjacent services; communications via gRPC, REST, Kafka, GraphQL; deployed to Kubernetes with Docker and Spinnaker on AWS, monitored by Datadog; and a growth mindset to learn as you go. It's a hybrid Pune-based role under Zendesk’s Product Development Center of Excellence with a BOT model, requiring relocation to Pune and 3 days in the office; the posting notes that candidates must be located in Karnataka or Maharashtra; Zendesk commits to diversity, equal opportunity, and accommodations as needed.

Zendesk is hiring an AI-savvy SMB Account Executive to grow the SMB base through cross-sell, up-sell, and expansion, while closing deals of all sizes and using AI-driven insights to accelerate revenue and deepen customer relationships. The role involves driving top-line growth, acquiring new SMB customers with AI-powered pipeline strategies, and nurturing relationships to ensure high satisfaction and retention through personalized outreach and automated workflows. You’ll lead complex sales cycles by integrating AI insights and customer data to deliver tailored, outcome-driven solutions, co-create AI transformation roadmaps with measurable KPIs, and build data-backed ROI cases to influence procurement and upsell opportunities. You’ll also engage in consultative technical discussions on AI product architecture and integrations, collaborate with Solutions Engineers and cross-functional teams, manage a robust Salesforce pipeline, and travel as needed. The position offers a US OTE of $111,000–$167,000 (60/40 base/commission), a hybrid in-office/remote schedule, Zendesk’s commitment to diversity, equity, and inclusion, and information about AI screening of applicants with accommodations available for disabilities.

The IT Principal Enterprise Delivery Lead will orchestrate large-scale QA across complex integrations and ERP transformation programs, serving as the primary QA engineering delivery lead and partnering with Business and Product leads to prevent project failure while driving enterprise-wide QA governance, quality gates, and defect management for predictable outcomes. Key responsibilities include monitoring release readiness across multiple squads, enforcing Quality Gates and Definition of Done criteria, ensuring QA standards, leading hands-on QA execution, and expanding core testing platforms (Playwright, Jenkins, SA utils) across delivery teams. The role also focuses on scaling QA capacity with AI, designing tactical plans to apply AI to test generation and cycle acceleration, implementing AI-driven efficiencies to reduce manual overhead, and using predictive analytics to identify hotspot areas in complex codebases and integrations. Requirement Review & QA Transformation Leadership entails leading end-to-end strategy for complex programs to avoid business disruption, operationalizing automated “rules of the road” across ecosystems, participating in requirement review sessions, and conducting structured walkthroughs with BSAs and Business teams to prevent requirement leakage. Additionally, the position emphasizes defect lifecycle management with verified root-cause analysis and full traceability between tests and defects (in X-Ray and Jira), real-time reporting and data hygiene, ownership of QA ceremonies and stakeholder alignment, and collaboration with BSAs, Product Owners, and Engineers; the role offers a US base salary range of $193,000–$289,000 and Notes Zendesk’s commitment to diversity, hybrid work, and potential AI screening as part of the hiring process.

Zendesk is hiring an Employee Service Sales Specialist with proven B2C SaaS sales experience to expand the Employee Service account base and deepen existing partnerships. The role involves positioning Employee Service use cases, collaborating with the sales team across the full sales cycle, delivering ROI analyses, providing subject matter expertise, owning quota attainment, and feeding customer feedback to product development. Qualifications include a BA/BS or equivalent, at least 10 years in HR/IT service and operations management, at least 3 years in Employee Service sales focused on HR/IT use cases, and a demonstrated track record of meeting targets in complex, multi-month sales cycles. The position requires an entrepreneurial, collaborative hybrid SE/Sales mindset with the ability to demo, some technical depth, excellent communication skills, and willingness to travel to customer sites. Zendesk emphasizes hybrid work, diversity and inclusion, equal opportunity employment, accommodations for disabilities, and may use AI or automated decision systems to screen applications.

Zendesk is seeking an Enterprise Account Executive to grow its enterprise SaaS business by acquiring new Enterprise customers and expanding existing partnerships through relationship-building and innovative solutions. The role involves driving top-line revenue, cross-selling to optimize account revenue, nurturing key relationships for retention, and using data insights to improve prospecting, with quarterly territory plans to increase market share in the Enterprise sector. Candidates should have a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a proven quota track record, experience navigating complex multi-month deals with PoCs, and a history of selling to VP and C-level executives; familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus the ability to travel. They must maintain a robust pipeline and accurate forecast to exceed quarterly and annual revenue goals, establish executive sponsorship, and collaborate with internal teams to optimize sales strategies and product expansions. Zendesk emphasizes a hybrid, inclusive culture, AI screening of applicants, and equal opportunity employment with commitments to diversity and accommodations.

The AMER/LATAM Security & Safety Manager at Zendesk oversees physical safety, occupational health compliance, and life-safety incident response across regional offices including San Francisco, Austin, Madison, Mexico City, and Sao Paulo, plus smaller sites. Responsibilities include planning and verifying risk control and compliance programs, leading intelligence analysts, conducting security and safety assessments, coordinating pre- and on-site event security, and managing travel risk and executive protection. Additional duties encompass emergency response team leadership, threat intelligence collaboration with global analysts, policy coordination with the Workplace Experience team, and developing training and preparedness protocols. Basic qualifications call for 5+ years in security/safety program leadership in multi-site environments, experience overseeing security guard operations and corporate health and safety, strong communication and adaptability, ability to travel ~10%, and preferred certifications or domain experience such as CPP or executive protection, with familiarity with AI-assisted security workflows as a plus. Compensation includes a US base salary range of $123,000–$185,000 with potential bonuses and benefits, Zendesk’s hybrid and inclusive culture, and notices about AI screening and equal employment opportunities along with accommodations for applicants with disabilities.

The Senior Platform Architect (PA) at Zendesk is responsible for all technical, solution, and competitive aspects of Zendesk AI customer engagement and must be highly technically savvy, customer- and solution-obsessed, with a proven track record selling to Enterprise and/or Mid-Market executives. The role requires customer-obsessed enterprise expertise, an entrepreneurial spirit, solution-oriented scoping and strategy, a strong AI/LLM technical foundation, exceptional communication, and adaptable execution with willingness to travel. Preferred qualifications include 5+ years of technical customer-facing leadership, a robust technical foundation with coding and APIs, end-to-end solution lifecycle management, the ability to solve ambiguous problems, AI/conversational intelligence experience, enterprise architecture and security knowledge, technical documentation, and cross-functional communication. The US on-target earnings range is $200,000–$300,000 with an 80/20 base/commission mix, and offers may include bonuses or benefits depending on location and other factors. Zendesk emphasizes a fulfilling, inclusive hybrid culture, uses AI in screening applicants, and is an equal opportunity employer committed to diversity, inclusion, and accommodations for applicants with disabilities.

Zendesk is seeking a high-caliber Senior Enterprise Account Executive (individual contributor) to own the Singapore Enterprise segment, drive net-new logos and long-term ARR growth by orchestrating complex deals and building C-suite relationships, with travel to Jakarta to engage Indonesian enterprises. The role requires 12–15 years of quota-carrying B2B SaaS sales, fluency in English and Bahasa Indonesia, and a proven history of closing multi-year six- or seven-figure enterprise deals and building pipeline from scratch. Candidates should have elite outbound discipline, immaculate executive presence, and familiarity with enterprise sales methodologies (e.g., MEDDPICC, Challenger) and modern GTM tools (Salesforce, Clari). Responsibilities include driving revenue growth, quarterbacking a multi-person sales pod, proactively generating pipeline, navigating C-suite complexity, executing value-based selling with clear ROI, expanding strategic accounts, and maintaining accurate forecast and pipeline hygiene. Zendesk emphasizes a hybrid, inclusive culture, is an equal opportunity employer, may use AI in screening applications, and offers accommodations for applicants with disabilities upon request.

Zendesk is seeking a Senior Product Designer, Platform in Melbourne to lead design for the Foundational and Core Platform team and shape the core pillars of the Zendesk experience. The role involves translating complex workflows into scalable, human-centered experiences, defining direction for ambiguous platform problems, and designing AI-native interactions, including prototyping in code with agentic IDEs when needed. You will lead multi-quarter platform initiatives, influence the product roadmap with design insight, mentor designers, and work in a three-in-a-box model (Product, Engineering, and Design) to deliver impactful outcomes. Requirements include 7+ years of professional product design experience (ideally enterprise SaaS), a track record of platform-level patterns, a point of view on AI-native interaction design, comfort prototyping with code, strong communication, and a commitment to accessibility for a global user base. Zendesk is an equal-opportunity employer that values diversity and inclusion, supports hybrid work, notes that AI may screen applications, and provides accommodations for applicants with disabilities.

Zendesk is seeking a Collections Senior Specialist in Manila to manage a high-volume accounts receivable portfolio (Segments 3 & 4, ARR < $60K) by building relationships and collaborating with Sales, Legal, Finance Ops, and Renewals to resolve overdue accounts. The role covers cash application and reconciliation duties, including posting cash receipts to the subsidiary ledger, resolving unapplied cash and payment variances, and supporting the month-end close. It also involves reporting, audits, and process improvement, such as producing monthly performance reports and contributing to audit documentation and Playbook updates. Basic qualifications include a bachelor’s degree in Accounting or Finance, typically 2–4 years of AR/collections experience (or an advanced degree with no experience), and proficiency with accounting software and Excel or Google Suite; preferred qualifications include experience in a multinational or global shared services environment, knowledge of ERP systems (Oracle NetSuite or Zoura), and a CPA or equivalent certification. The role offers a hybrid work arrangement and underscores Zendesk’s commitment to diversity and inclusion, AI screening, and reasonable accommodations for applicants with disabilities.

The position is for Managed Shared Services Consultants who configure Zendesk solutions, advise on best practices, and provide hands-on support to a global portfolio, acting as an extension of customers' teams. Responsibilities include maintaining product expertise, managing a backlog for assigned customers, educating and guiding clients, collaborating with Managed Services Consultants across regions (USA/LATAM, EMEA, APAC) to gather requirements and prioritize work, performing detailed account reviews and configuration analyses, and designing, testing, and rolling out complex production updates while contributing to process improvements. Requirements include 6–10 years of professional consulting or customer-success experience, Zendesk experience a plus, SQL and Python scripting, experience with analytical tools (Excel/Tableau/Power BI), strong communication and problem-solving skills, exceptional attention to detail, the ability to work independently on multiple projects, and flexibility to work shifts, with German/French/Spanish language skills considered a plus. Candidates must be located in Karnataka or Maharashtra and participate in a hybrid work arrangement that requires in-office presence part of the week, with the schedule determined by the hiring manager. Zendesk is an equal-opportunity employer that values diversity and inclusion; AI or automated decision systems may be used in screening, and reasonable accommodations are available for applicants with disabilities.

Zendesk is hiring a Senior Digital Inside Sales Specialist to focus on SMBs, serving as a product expert and value architect in an AI-first, fast-growth environment while handling high-velocity inbound leads. The role involves responding to inbound leads and existing customers via chat and email, driving online conversions and pipeline, becoming a champion of Zendesk core applications, conducting discovery calls and tailored value demos, meeting SLAs/KPIs, and contributing to a shared revenue target. Basic qualifications include 2-5 years of professional sales or customer-facing experience, excellent English communication, and the ability to work in the Taguig City office 3 days per week, with strong organizational and multitasking skills. Preferred qualifications include SaaS, cloud technology, or digital B2B experience, with secondary language skills in French, Dutch, or Arabic being advantageous. Zendesk emphasizes a hybrid, inclusive culture, notes that AI screening may be used in screening applicants, and is an AA/EEO/Veterans/Disabled employer that provides accommodations.

Zendesk seeks a Staff Cloud Developer with strong backend and frontend skills to build scalable AWS-based cloud apps focused on data engineering, API integrations, and identity workflows using serverless technologies, with proficiency in Python, JavaScript/Node.js, and React. Responsibilities include developing Python-based AWS Lambda functions for serverless data pipelines and authentication, building RESTful and GraphQL APIs with API Gateway, and customizing Cognito user pools via Lambda triggers for authentication, MFA, and token management. The role also entails creating responsive React frontends for onboarding and data presentation, implementing scalable data pipelines via APIs, webhooks, and event streams, and collaborating with architecture and DevOps to maintain Infrastructure as Code using Terraform and CloudFormation, plus CI/CD automation. Required qualifications include a bachelor’s degree or equivalent, 8+ years of development with at least 3+ years in AWS serverless and data engineering, strong Python backend and JavaScript (Node.js/React) expertise, hands-on experience with AWS services (API Gateway, Lambda, Cognito, DynamoDB, RDS, SQS, EventBridge, S3), Cognito triggers, data pipelines, IaC (Terraform/CF), CI/CD, cloud security, and collaborative problem-solving. Preferred qualifications include experience with Amazon Connect, Docker/ECS/EKS, an AWS Developer Associate or similar certification, Agile/DevOps experience, and nice-to-haves such as AI tools in customer support with AWS AI/ML or Zendesk API familiarity; note that candidates must be physically located in Karnataka or Maharashtra, India, and Zendesk may use AI screening in accordance with policy while upholding equal opportunity and inclusion.

Zendesk is seeking an experienced Staff Engineer for its Edge Engineering team in Europe to own and improve the proxy tier, global CDN, and other edge services that handle billions of HTTP requests daily, with a focus on observability, resilience, and modern technologies. You’ll build and manage the proxy tier, ensure efficient asset delivery via the CDN, collaborate with a small team of engineers, ship code to production, review peers’ changes, and use a tech stack including AWS, Cloudflare, Kubernetes, Terraform, and Go. The role requires at least 5+ years in DevOps or production engineering for high-traffic distributed systems, plus 5+ years with edge technologies (HTTP, TLS, load balancing, DNS, CDN), Linux/Docker/Kubernetes experience, and hands-on AWS experience, with strong cross-team collaboration. Preferred competencies include SaaS experience, problem-solving and documentation skills, knowledge of caching/CDN solutions, observability via metrics and traces, and willingness to learn Go, with the stated stack also featuring Envoy, OpenResty, Spinnaker, GitHub, and Datadog. Zendesk emphasizes a hybrid, inclusive culture, equal opportunity employment, and accommodations, and notes that applicants may be screened by AI tools, with provisions for remote work and disability accommodations.

The Senior Product Marketing Manager, AI Platform at Zendesk will drive product marketing to enable the launch, adoption, and impact of AI platform capabilities for building and customizing AI agents and agentic workflows. Responsibilities include market and customer research, messaging and positioning, technical marketing, GTM enablement, and close collaboration with sales, marketing, and product to achieve company goals. The role also entails developing clear messaging and customer-facing materials, compelling storytelling and collateral, sales enablement assets, and leading release marketing from roadmap to events while acting as a subject matter expert. It includes owning PMM efforts for Zendesk’s AI platform capabilities (Agent Builder and Custom Agents), aligning with the PM team on roadmap, developing GTM plans and custom-facing materials, and enabling the field and customers to drive opportunities. The compensation ranges in the US from $183,000 to $275,000 base with possible bonuses, and Zendesk emphasizes hybrid work, diversity and inclusion, equal opportunity employment, and accommodations for applicants.

Zendesk is hiring a Senior Principal Product Manager to lead its internal AI Platform in Melbourne, with in-office work required at least 2 days a week. The role owns the end-to-end product strategy and roadmap for the platform, covering the Agent Development Kit and SDK, platform capabilities, evaluation/observability, and infrastructure. You will drive platform adoption across vertical AI teams, lead development of the A2A layer and agent registry, and translate evolving ML/AI needs into clear requirements through cross-functional collaboration. The candidate should have 5+ years of product development experience with significant work on developer platforms or AI infrastructure, a technical background, and about 10 years of product management experience, plus a track record of enabling developer adoption and leading complex platform initiatives. Nice-to-have skills include building agentic features and developer tooling, familiarity with multi-vendor LLM serving platforms, and AI security/compliance; Zendesk emphasizes hybrid work, diversity, and equal opportunity and notes that AI may be used in screening applicants.

The role is Director of Sales Operations, Planning at Zendesk, leading Territory Planning Operations and Quota Strategy & Operations to operationalize GTM strategy and align Sales, Marketing, Customer Success, and Finance. It acts as the planning bridge between Field Sales Operations and Worldwide Sales Planning to ensure accurate execution, efficient escalations, and representation of field needs in global processes. Responsibilities include co-leading annual GTM planning (headcount, capacity modeling, segmentation, territory design, budget alignment) and driving large-scale initiatives like territory realignment, market expansion, and GTM process redesign, while partnering with leaders to drive planning accuracy and cross-functional excellence. In Quota Strategy & Operations, the role establishes global quota allocation, designs quota structures reflecting territory potential, ensures consistent and defensible methodologies, captures feedback, synthesizes outputs for executives, and maintains documentation plus continuous tool/process improvements. Qualifications include 8–12+ years in Sales/GTM or Revenue Ops with deep expertise in territory modeling and quota setting, strong analytical and financial skills, cross-functional collaboration experience, executive communication ability, familiarity with sales motion models and tools such as Salesforce and Tableau, and a commitment to a collaborative, data-driven culture; Zendesk emphasizes hybrid work, diversity, and accommodations.

Zendesk is hiring a Senior Sales Engineer who will serve as a trusted advisor, leading complex technical engagements and translating the company's AI-powered platform into measurable business outcomes to drive customer growth, in collaboration with Sales, Product, Engineering, and Customer Success. Key responsibilities include leading technical and business discovery with AI readiness assessments and tailored demos, architecting AI-driven CX and ES solutions, and owning end-to-end technical strategy from qualification through pilots while ensuring alignment with goals and compliance. The role also involves integrating and scaling secure solutions using Zendesk APIs, middleware, telephony, and major cloud platforms, cross-functional collaboration to influence product roadmaps and GTM, and using Zendesk analytics to measure ROI and promote continuous AI adoption. Requirements include 5+ years of presales or solutions consulting in SaaS/CX or similar, strong knowledge of web/scripting technologies and SaaS architectures, experience with pilots/POCs, deep AI expertise (LLMs, NLP, automation), domain experience in CCaaS/CS software/ITSM/BI/WFM or integration, excellent communication skills, a bachelor’s degree (or equivalent), and willingness to travel. The compensation range for US-based roles is OTE $188k–$282k with an 80/20 base/commission split, and Zendesk offers a hybrid, inclusive work environment with equal opportunity employment and accommodations for disabilities; AI screening may be used in hiring.

Zendesk is hiring an SMB Account Executive in Southeast Asia to grow revenue by hunting for new opportunities, closing deals of varying sizes, and expanding existing accounts in the SaaS space. The role focuses on building and maintaining broad relationships, aligning Zendesk solutions to customer goals, and driving a strong, forecastable pipeline tracked in Salesforce. Requirements include a BA/BS or equivalent, at least 3 years in B2B SaaS sales or solution engineering with a proven record of meeting targets, plus strong prospecting, presentation, negotiation, and closing skills. The position offers a hybrid work model with some in-office days, collaboration with internal teams, and a commitment to fairness, transparency, diversity, and inclusion, with AI or automated decision systems potentially used in screening. Zendesk is an equal opportunity employer and provides accommodations for applicants with disabilities; interested candidates can email peopleandplaces@zendesk.com to request accommodations.

Zendesk is hiring a Forward Deployed Engineer (FDE) – AI & Solutions who is a hybrid software engineer and strategic consultant, embedded with strategic customers to tackle complex blockers and deliver measurable ROI (e.g., building multi-layer AI agents, custom data pipelines, or integrating AI into legacy stacks). You’ll drive end-to-end AI deployments, owning discovery, scoping, system design, and production rollout, while troubleshooting unsolvable blockers as the final line of defense and building bespoke agentic solutions with direct coding, RAG architectures, and seamless integration with client systems. The role requires a founder mentality—thriving in ambiguity, mapping undocumented APIs, and charting a path to victory without a playbook—along with 5+ years of production-grade Python and JavaScript/TypeScript, familiarity with Ruby or Java, a full-stack mindset across UI, APIs, cloud (AWS), and Metaflow, and deep AI fluency. Preferred qualifications include experience with Zendesk and AI Agents, a background in FDE/Professional Services/Technical Account Management implementing complex systems, and the ability to travel 25-50% as needed. The US OTE ranges from $200k to $300k with an 80/20 base/commission split, possible bonuses or incentives, and Zendesk’s commitment to a hybrid, inclusive culture; AI may be used in screening, and the company is an equal opportunity employer that offers accommodations for applicants with disabilities.

Zendesk’s Contact Center Center of Excellence is seeking a Platform Architect to join the Sales Engineering team, requiring a hands-on background in contact center administration, operations, or design to support pre-sales solutions using Zendesk, Amazon Connect, and AWS. The role partners with sales to design scalable, practical customer-service solutions, conducting discovery, building proof-of-concepts, and delivering tailored demos based on real-world CX experience. Core duties include leading technical discovery, designing solutions, producing architecture diagrams and sales collateral, collaborating with sales and partners, and aligning designs with security and governance standards while staying current on AI/ML trends. Qualifications include a bachelor’s degree (or equivalent), 5–7 years in contact center technology with 2–3 years of AWS Connect/CX experience, deep expertise in day-to-day contact center configuration and administration, and strong communication and problem-solving skills, with preferred certifications and Agile experience. In the US, the annualized OTE ranges from $168k to $252k with an 80/20 base/commission split (bonuses possible), and Zendesk emphasizes a hybrid work model, diversity and inclusion, and accommodations for applicants with disabilities.

Zendesk, a leading customer-experience software company, is seeking a Revenue Operations Analyst to support commerce-to-cash processes and professional services billing, ensuring deals align with corporate strategy and compliance. The ideal candidate is a self-starter with a strategic leadership mindset who can advise sales through the deal flow, review Service Orders for revenue recognition and audit compliance, and enable best practices for standard and nonstandard deals. Key responsibilities include billing professional and managed services accurately and on time, transitioning billing processes to the AMER region for efficiency, providing ticketing support, ensuring invoicing reflects contract terms, and driving cross-functional communication plus SOX close items. Requirements include a bachelor’s in Business or Finance, 2+ years supporting and advising Sales and cross-functional teams, strong communication skills, experience with SaaS subscription billing, T&M, and familiarity with Salesforce, SFDC, CPQ, and Zuora (a plus), plus proficiency with G-Suite and flexibility around month/quarter-end demands. The role offers a US base salary of $66k–$100k, potential bonuses or incentives, a hybrid work model with partial in-office attendance, and Zendesk’s commitment to diversity, inclusion, and accommodations for applicants with disabilities.

Zendesk is hiring a Director, Sales Strategy to lead global revenue growth and operational excellence. The role involves setting the vision for Sales Acceleration, leading a high-performing team, and aligning go-to-market priorities with executives across Product Marketing, Sales Operations, Revenue Strategy, IT, and other critical functions. It also requires driving enterprise-level transformation by scaling sales processes, enablement, and tools, and translating complex data into board- and executive-level recommendations. Qualifications include a bachelor’s degree (MBA preferred), 7–10+ years in SaaS sales strategy or related fields, strong cross-functional leadership, advanced analytical skills, and exceptional communication with C-suite experience, plus English fluency. The position is fully flexible/remote with optional in-person collaboration, offering a US base salary of $174,000–$262,000 plus potential bonuses; Zendesk is an equal opportunity employer committed to diversity and inclusion and may use AI screening as part of the hiring process.

Zendesk has acquired Forethought (March 2026) and is building enterprise-ready, self-improving AI agents; the Platform Architect for Forethought AI will bridge technical strategy and enterprise transformation, partnering with Enterprise Account Executives to architect complex workflow automations and voice capabilities while demonstrating the business value of generative AI to leading brands. You will serve as the primary pre-sales technical leader, guiding client relationships, leading discovery and scoping, and delivering solution architecture, rapid prototypes, and customized AI demonstrations that translate complex technical workflows into executive business narratives. You will own the PoV lifecycle, scope and run Proofs of Value with defined success metrics, and provide integration subject matter expertise across Zendesk APIs, webhooks, and cloud patterns (AWS), while advising on generative AI best practices. Required qualifications include 5–8 years in enterprise pre-sales/technical consulting or architecture, hands-on coding or scripting experience, strong AI/ML/NLP fluency, and the ability to manage multiple high-stakes accounts and articulate business value to C-level stakeholders. Preferred qualifications include extensive experience designing AWS-based integrations, certifications or strong experience with enterprise sales frameworks (e.g., MEDDPICC), and domain expertise in customer support or automation platforms; Zendesk emphasizes hybrid work, diversity and inclusion, offers accommodations for disabilities, and notes AI screening of applications as permitted.

Zendesk is hiring a Product Led Growth Sales Specialist to engage with customers in a fast-paced, growth-focused environment and contribute to shaping customer journeys. The role aims to close sales on the spot by handling inbound inquiries primarily through chat and email, with calls when appropriate, and to work alongside traditional sales to accelerate growth. Key duties include expanding within existing customers, acquiring new logos, responding to high-volume inbound leads, articulating Zendesk's value, proactively following up to resolve inquiries, becoming a product expert, initiating engaging conversations, and handing over complex deals to strategic sellers while exceeding activity and revenue metrics. Qualifications include English proficiency, prior sales experience (SDR/AE), a passion for Zendesk technology, strong organizational skills for multitasking, and a 4-days-in-office requirement within a hybrid schedule determined by the manager. Zendesk emphasizes an inclusive culture with a hybrid work model, competitive pay and benefits, diversity and inclusion initiatives, accommodations for disabilities, and notes that AI may be used in screening, as it is an equal opportunity employer.

Zendesk is hiring a Senior ML Engineer for its AI Copilot organization, a multi-million ARR product that puts AI directly into the hands of customer service agents, with you owning ML-powered features from prototype to production and applying their “ship to learn” philosophy. You’ll own end-to-end delivery of ML features—from data pipelines and model integration to serving, monitoring, and iterative improvements—work closely with scientists to productionize research, and build ML infrastructure including inference pipelines and evaluation frameworks while mentoring junior engineers. Required qualifications include 5+ years in software/ML engineering, fluency in Python (Ruby a plus), production ML systems experience, LLM integration, SQL/data infrastructure, Docker/Kubernetes, AWS, and strong cross-functional collaboration with scientists, engineers, and product managers. Preferred qualifications include Snowflake and dbt, ML pipeline tools like Metaflow and MLflow, BentoML on Kubernetes, PyTorch or TensorFlow, Kafka, and experience with iterative, metrics-driven development (A/B testing, feature flags, incremental rollouts). The Poland base salary ranges from zł302,000 to zł454,000 with potential bonuses or benefits, and Zendesk emphasizes a hybrid, inclusive culture with equal opportunity and accommodations, while also noting AI-enabled screening during the hiring process.

Zendesk is seeking a Senior Product Sales Specialist for Employee Service to grow its B2B/B2C SaaS customer base and deepen partnerships across the enterprise. You’ll own deals and the technical depth, leading discovery with IT, HR, Facilities and others, mapping environments and delivering tailored demos and proofs-of-concept. The role involves strategizing from discovery to close, handling technical objections, educating the regional sales team on service management, and acting as a bridge between customers and product development. Must-haves include proven B2B SaaS sales experience, technical credibility, strategic communication, complex-deal navigation, collaboration, and travel readiness; nice-to-haves cover ITIL knowledge, platform experience (e.g., ServiceNow, Jira Service Management), AI/automation familiarity, cross-functional service knowledge, and a BA/BS degree. The position is hybrid with some in-office requirements, and Zendesk emphasizes diversity and inclusion while noting that AI may be used in screening, along with accommodations for applicants.

The job is for a Staff Software Engineer who will serve as the technical leader, defining the architecture, execution strategy, and long-term roadmap to build a feature-rich system that helps admins onboard, adopt, and manage Zendesk products and enables internal integrations. Responsibilities include independently driving system design, cross-team collaboration to architect scalable, secure, and performant solutions, making high-impact technical decisions, ensuring code quality, and evolving Zendesk’s architecture with a modern data platform and event-driven real-time processing. The role emphasizes collaboration with Product, Design, and Engineering leaders, proactive issue mitigation, end-to-end delivery ownership, building reusable components, participating in code reviews, and delivering features with quality and performance. The candidate will mentor senior engineers, promote a learning culture, drive best practices, participate in on-call rotations after training, lead agile ceremonies, and provide strategic leadership for near-to-mid-term success (1-2 years). Required qualifications include 12+ years of frontend enterprise SaaS experience, 10+ years with JavaScript/TypeScript and React/Redux, experience with Cypress/Jest, REST APIs, multi-tenant SaaS, autonomous work style, and strong English communication; the role is hybrid with at least 3 days in the office, and location restrictions note candidates must be located in Karnataka or Maharashtra despite the Pune-based posting.

Zendesk is hiring a Software Engineering Manager in Pune to lead the newly formed Data Applications Engineering team within Enterprise Data & Analytics, responsible for the full-stack development of an internal AI-powered GTM Intelligence Platform used by 1500+ employees. The role is the founding engineering leader at an early stage, combining management with hands-on work to build a collaborative culture and scale the system, coordinating with globally distributed teams and cross-functional stakeholders. Responsibilities include leading 2-4 engineers, guiding the transition from data science prototypes to production with clear API contracts, ensuring code quality, reliability, and observability, and fostering a high-performance, ownership-driven culture with regular 1:1s. Requirements include 10+ years in industry with 3+ years in technical leadership, a track record shipping full-stack web apps, a strong backend foundation (Python/Java, distributed systems) with frontend review for React/TypeScript, experience with OLTP databases and cloud data warehousing, AI adoption, and strong cross-functional communication; nice-to-haves include data/analytics engineering background, Python backend expertise, AI/LLM features, and familiarity with GTM tools. Location notes specify Pune on-site at least 3 days/week with Zendesk hiring limited to candidates in Karnataka or Maharashtra, along with Zendesk’s hybrid policy, equal opportunity statements, and the use of AI screening in the application process.

Zendesk is seeking a Senior Product Manager in Pune to architect growth-focused product experiences that make the product the primary driver of customer acquisition, onboarding, retention, and expansion. You will own the growth roadmap, define a revenue- and retention-oriented strategy with measurable hypotheses, and deliver a best-in-class self-serve journey from sign-up to expansion. You will build the Pune PM community, establish standards for research and experimentation, and articulate a clear point of view on responsible AI usage across onboarding, workflows, and recommendations. Requirements include 8+ years in B2B SaaS product management, experience with workflow or customer/employee service products, a track record of funnel metrics and A/B testing, and strong cross-functional influence across Sales, Marketing, Customer Success, and Engineering. The role is hybrid with at least 3 days in the office, requires candidates to be physically located in Maharashtra (Karnataka or Maharashtra per posting), and Zendesk emphasizes equal opportunity, diversity and inclusion, AI screening per policy, and accommodations for disabilities.

Zendesk is seeking an SMB Account Executive to grow its SMB customer base and drive growth in the SaaS space, with upcoming multilingual opportunities in French, German, Dutch, Italian, and Spanish. The role emphasizes driving top-line revenue by acquiring new customers, expanding existing accounts, nurturing relationships for satisfaction and retention, cross-selling additional products, and using data insights to prospect and optimize revenue, while maintaining a qualified Salesforce pipeline. Requirements include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a proven record of exceeding targets, strong presentation/negotiation/closing skills, and familiarity with Salesforce, Outreach, and Clari. Zendesk supports a hybrid work model with a team-driven onsite experience and flexibility to work remotely part of the week, alongside a global, inclusive culture and offices around the world. The company is an equal opportunity employer with ongoing diversity, equity, and inclusion commitments and provides reasonable accommodations for applicants and employees with disabilities, with a dedicated contact for accommodation requests.

Zendesk is hiring a Product Led Growth Sales Specialist in Mexico City or Mexico State, with a hybrid work setup requiring in-office presence 4 days a week. The role handles inbound inquiries from new and existing customers, providing support via chat and email (with occasional calls), and guides buyers through the purchasing journey as a stepping stone to sales, marketing, or product roles. Key duties include responding to high-volume inquiries, articulating Zendesk’s value, proactively following up to resolve questions, becoming a product expert, fostering engaging conversations, and collaborating with core sales to transition more complex opportunities while exceeding activity metrics and contributing to revenue. Qualifications include excellent English writing, a desirable secondary language (French, German, Spanish, or Portuguese), sales experience or entry-level readiness, quick learning of tools, strong organizational skills, and prior SDR/BDR or customer-facing experience as a plus, with a preference for those who thrive in fast-paced environments. Zendesk emphasizes diversity and inclusion, is an equal opportunity employer, and provides accommodations for applicants with disabilities, with the location requirement and hybrid schedule noted and accommodation requests handled via email.

Zendesk is rapidly growing its AI product line into a $200m ARR business used by over 20,000 customers, automating up to 80% of service interactions. The role is a Business Development Representative in APAC (ANZ) focused on high-growth SMB, Commercial and Enterprise accounts, with the aim of uncovering pain and shaping multi-million-dollar AI-enabled CX deals. You’ll engage exec-level prospects, drive high-value pipeline through outbound outreach, partner with Account Executives, Product and Marketing, qualify opportunities, manage your pipeline, and join a Melbourne-based onsite team three days a week. Requirements include 2+ years in sales or BDR roles, a competitive and resilient mindset, curiosity about AI and SaaS, clear communication, a desire for a long-term software sales career, and a bachelor’s degree is preferred. Zendesk offers a hyper-growth environment with a hybrid work model, a culture that rewards curiosity and impact, commitments to diversity and inclusion, and notes that AI may be used to screen applications, with accommodations available for applicants who need them.

This job is for a BI Lead / Senior Analyst in Zendesk’s Enterprise BI & Reporting team, responsible for supporting enterprise dashboards using Tableau, Looker, and Snowflake on a modern data stack with governance to enable scalable self-service. The role blends business and technical skills to elicit requirements, conduct data analysis, recommend BI solutions, build insightful visualizations, and mentor other BI analysts while collaborating with business units, data engineers, data scientists, and analysts. Key duties include refining requirements with internal customers, translating business needs into BI solutions, developing self-service learning materials, performing data profiling and statistical analysis, transforming data into actionable dashboards, and maintaining BI platform operations and runbooks. Required qualifications include a bachelor’s degree (Information Systems) or equivalent, 5+ years of BI experience at a senior level, strong SQL/Python and BI tools (Looker, Looker Studio, Tableau), data profiling and modeling expertise, leadership of large BI projects, and the ability to travel less than 5% with a hybrid onsite/remote schedule based in Mexico City or Estado de Mexico. Zendesk emphasizes diversity and inclusion, notes AI screening for applicants, and offers accommodations; the role involves cross-functional collaboration, standardization of dashboards, and participation in self-service enablement and data glossary/catalog initiatives.

Zendesk is hiring for a Sales Development role in the EMEA region to drive new business, recruit and coach high-potential talent, and build a strong sales pipeline as part of the company’s growth. The role involves being a key member of the sales team, managing a busy outbound pipeline, prospecting into new accounts and divisions, and generating high-value pipeline from startups to enterprise customers while delivering an outstanding customer experience. Candidates should have at least 6 months in a sales-related role, be customer-centric with SaaS experience preferred, possess a can-do/winner attitude and strong communication, and be fluent in English; a bachelor’s or master’s degree is preferred, with the role operating on a hybrid model requiring time in the Lisbon office. Zendesk presents itself as the intelligent heart of customer experience, offering a hybrid work model that combines in-person collaboration with remote flexibility and a culture of inclusion and growth. The company notes that AI may be used to screen applications, is an equal opportunity employer committed to diversity and inclusion, and provides accommodations for applicants with disabilities, with contact details provided for accommodations and EEO information.

Zendesk is hiring a Pune-based frontend engineer to help improve the customer experience, with a globally dispersed engineering team and opportunities to work on products used by major brands, and the role requires in-office work at least 3 days a week. Daily responsibilities include collaborating with engineers, product management, and design to create simple yet sophisticated solutions, following development best practices such as design, pair programming, peer code review, documentation, testing, and continuous integration, and delivering from concept through QA, staging, and production deployment. The role asks for about 8 years of frontend experience with UX thinking, strong expertise in session management, ORM, caching, JavaScript, CSS/HTML, CSS-in-JS, JSON, and REST APIs, and experience building complex single-page apps with React or similar frameworks, plus hands-on experience with AI tools like Copilot, ChatGPT, and Claude. Bonus skills include CI/CD and delivery tools (GitHub Actions, Travis, Jenkins), experience with Ruby or Java, MySQL, AWS (Aurora), Datadog, instrumentation tools (Segment, Pendo), and JavaScript build tooling (Webpack, Node.js). Zendesk emphasizes hybrid work and inclusion, notes that AI may be used to screen applications, and states it is an AA/EEO employer with accommodations for applicants with disabilities; the role’s location is noted as Karnataka or Maharashtra per policy, in addition to the stated Pune base.

Zendesk is hiring Digital Inside Sales Specialists as founding members of a new, fast-growing team to become product experts and guide both new and existing customers through the Zendesk buying journey. The role requires traveling to a Zendesk office during training and then transitioning to a hybrid schedule, with ideal candidates having a proven 2+ years in software/SaaS sales and the ability to manage full sales cycles. Responsibilities include handling inbound leads and existing customers via chat and email, resolving inquiries to drive online conversions, conducting discovery calls and demos, advocating for customer needs, meeting or exceeding SLAs/KPIs, contributing to a shared revenue target, and driving activity and pipeline. Required languages include English plus fluency in Dutch, German, Arabic, or French, with the ability to work with global clients, strong organizational skills, multitasking ability, and readiness to work 3 days per week in Lisbon. The role is hybrid with in-office time determined by the manager; Zendesk emphasizes diversity and inclusion, may use AI for screening, and offers accommodations for disabilities.

Zendesk seeks an Enterprise Account Executive in the Bay Area to drive growth by selling AI-driven CX and service solutions to enterprise customers and expand Zendesk’s footprint in high-value accounts. You’ll drive top-line revenue, identify expansion opportunities, nurture key relationships, use data and intent signals to prospect and cross-sell, and lead multi-stakeholder, long-cycle deals with proof-of-concept and AI-enabled design. You’ll build quarterly territory and account plans, align Zendesk’s AI/CX platform with customer goals, collaborate with Customer Success, Solutions Engineering, and Product teams, and maintain a robust pipeline and accurate forecast. Requirements include 8+ years in cloud/software B2B sales or solution engineering, proven enterprise sales success, experience selling to large tech enterprises, strong quota attainment, executive-level engagement, familiarity with Salesforce/Outreach/Clari/Seismic/Looker, a BA/BS, and willingness to travel in the Bay Area. Compensation includes a US annualized OTE of $340k-$510k (50/50 base/commission), a hybrid work model, and Zendesk’s commitment to equal opportunity, diversity, and accommodations, with AI screening mentioned as part of the process.

Zendesk is hiring Software Engineer II/Senior Software Engineer in Kraków, Poland for their Product and Engineering Organization, with a hybrid setup requiring one day per week in the office and roles across ML, Mobile, Front-end, Back-end Java/Ruby, and Data Science. You will collaborate with global teams to build scalable, high-performance products, writing code, design docs, tests, instrumenting changes, and deploying to production. Basic qualifications include 2–6 years of experience depending on level, proficiency in at least one of Ruby on Rails, Scala, Python, or JavaScript, plus experience with AWS and distributed systems, SaaS experience, Agile, strong communication, and a computer science degree as a plus. They offer ownership of projects, a collaborative team, opportunities to learn and grow, flexibility, a stable international engineering culture, and a Polish base salary range of zł257,000 to zł385,000 with potential bonuses or incentives, with the hybrid schedule set by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI to screen applications, and provides accommodations for applicants with disabilities; applications are reviewed regularly and future opportunities will be considered.

Zendesk is hiring an Engineering Manager in Pune to lead product engineering teams and directly impact the customer experience and business success. You will manage a team of 10–12 engineers, collaborate with cross-functional stakeholders across engineering, product, marketing and design, and drive timely delivery, code quality, and system reliability. The role requires 12+ years of industry experience with 3–4 years in technical leadership, mentoring ability, proficiency across tech stacks (React/Angular/JS, Java or Ruby) and cloud platforms (AWS/Azure/GCP), and strong Agile and communication skills. The position is hybrid, requiring in-office work at least 3 days a week in Pune, with location restricted to Maharashtra or Karnataka. Zendesk emphasizes diversity and inclusion, may use AI in screening, and offers accommodations for applicants with disabilities as part of an inclusive workplace.

Zendesk is hiring a Staff Machine Learning Engineer to shape the architecture and strategy of its GenAI platform, leading cross-functional efforts to standardize evaluation, access, observability, and orchestration of LLMs to deliver safe, performant AI experiences. The role will define platform-level solutions (LLM Proxy, model registry integrations, vendor abstraction, cost/usage attribution), scale evaluation and benchmarking frameworks, and establish company-wide safety and evaluation standards with automated checks. You will identify systemic failure modes, prioritize mitigations and retraining, drive platform reliability and capacity planning for LLM services, implement rate limiting and SLAs, and enable agentic workflows with secure integration patterns while partnering with engineering, product, research, and policy teams. Requirements include 8+ years building distributed systems and ML infrastructure, deep knowledge of LLMs and inference serving, strong system design, Python/Kubernetes/cloud, and experience with evaluation frameworks; preferred qualifications include experience with model registries, feature stores, agentic AI frameworks, and an advanced degree. The position is based in Pune, India (on-site) with hybrid work, and Zendesk notes that they hire only candidates physically located in Karnataka or Maharashtra as per the requisition; the company remains committed to equal opportunity and inclusion and may use AI screening as part of the hiring process.

The job is a Solutions Architect in pre-sales for CCaS at Zendesk, working with the Contact Center Platform Architecture team and customers to design and scope customized solutions and win professional services engagements. Responsibilities include leading pre-sales technical scoping, advising sales on optimal Zendesk product usage, creating detailed professional services estimates and proposals, articulating complex technical concepts to both technical and executive audiences, maintaining deep Zendesk CCaaS product expertise, and partnering with Professional Services to ensure a smooth transition from sales to delivery. Qualifications include strong AWS Connect and/or AWS services experience in CCaS, prior solutions architect experience in CCaS supporting AWS, hands-on experience building/migrating/deploying complex cloud solutions, a solid cloud tech background (Amazon Connect, SaaS, enterprise architecture), the ability to translate customer objectives into technical solutions and estimates, and exceptional communication skills. The role requires being physically located in Karnataka or Maharashtra per the requisition, with a hybrid work model that includes in-office attendance part of the week as determined by the hiring manager. Zendesk emphasizes equal opportunity and diversity, may use AI or automated decision systems in screening, provides accommodations for applicants with disabilities, and offers contact information for accommodations.

Zendesk is hiring a Staff Data Platform Engineer (DevOps-focused) to join its newly formed Data Platform Team in Pune, building a data platform that powers advanced analytics and AI/ML integration across the Zendesk data ecosystem. The role entails leading architecture and roadmaps for end-to-end data ingestion, transformation, storage, and governance, establishing standardized data contracts, schemas, and tooling, and driving build-versus-buy evaluations to pilot new technologies. You will deliver secure, highly available data services at scale, define SLOs/SLIs, implement robust observability and incident response, and raise the engineering bar with standards for data modeling, testing, CI/CD, and infrastructure as code to improve resilience and developer experience. Basic qualifications include 10+ years of industry experience with at least 5+ years as a DevOps engineer, 4+ years building CI/CD pipelines (primarily GitHub Actions), 3+ years leading cross-team initiatives, experience with AWS, Terraform, Kubernetes/Docker, proficiency in Python/Go/Java/Scala, and strong communication skills; preferred qualifications include 3+ years building scalable data infrastructure with automation and experience with Airflow, dbt, and data governance/security practices. The role requires being physically located in Karnataka or Maharashtra with a hybrid work arrangement, and the stack includes GCP/AWS/Kubernetes/Docker/Terraform, data tools like Fivetran, Snowflake, dbt, and Airflow, plus monitoring via DataDog and MonteCarlo, along with Zendesk’s commitment to diversity and AI-assisted screening and accommodations for applicants with disabilities.

Zendesk is hiring a Staff Software Engineer to be the technical leader for the team, defining the architecture, execution strategy, and a long-term technical roadmap while building a feature-rich system to onboard, adopt, and manage Zendesk products and empower internal integrations. The ideal candidate is a self-starter who takes ownership and drives projects from start to finish, and the role is based in Pune, Maharashtra, with a requirement to work from the office at least 3 days a week; Zendesk also notes that hires must be physically located in Karnataka or Maharashtra. Day-to-day responsibilities include contributing to core code, breaking down features for incremental feedback, owning features, collaborating with tech leaders and global teams, guiding technical decisions, balancing feature delivery with tech debt, participating in pairing and code reviews, coordinating with designers and product managers, triaging customer issues, providing production support, and continuously improving observability, performance, reliability, and security while offering strategic leadership for the near to mid-term. Qualifications call for 9+ years in full-stack software engineering for enterprise-scale SaaS or large web apps, with strong proficiency in languages such as Java, Ruby, Go, Scala, TypeScript, or Node.js, plus 9+ years of JavaScript/TypeScript experience with React and Redux, solid MySQL experience, and a proven track record of delivering large-scale, resilient systems, along with excellent communication and the ability to influence without authority. The tech stack includes one of the largest Ruby on Rails codebases, MySQL and Redis data stores, occasional Go/Java services, and connections via gRPC, REST, Kafka, and GraphQL, deployed to Kubernetes with Docker and Spinnaker on AWS, and monitored with Datadog; the role features a hybrid work model, a commitment to diversity and inclusion, and accommodations for applicants with disabilities.

Zendesk is seeking an AI Success Strategist to lead AI-driven customer outcomes by owning strategic AI roadmaps and building executive partnerships to ensure AI initiatives start strong and scale. The role owns end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategy, guiding adoption from initial deployment through sustained expansion, and measuring success via customer satisfaction, increased automated resolution usage, and retention. Key responsibilities include serving as design authority for AI deployments, shaping a long-term AI vision with executives, aligning cross-functional teams, leading engagement as the main point of contact, maintaining mutual AI roadmaps and channel/adoption strategies, and using data-driven insights to drive impact. Requirements include a minimum of 5+ years in Customer Success/Experience with at least 1+ year in AI, enterprise SaaS GTM or customer-facing roles, experience using adoption and health analytics to forecast churn and expansion, a Bachelor’s degree (advanced degrees or AI strategy/project management certifications preferred), and the ability to distill complex AI concepts for executives alongside knowledge of responsible AI practices. The role is based in Mexico City or Mexico State with a hybrid work arrangement, Zendesk emphasizes diversity and inclusion, and applicants may be screened by AI with accommodations available for disabilities.

Zendeskはあらゆる企業規模に対応するカスタマーサポートソフトを提供し、顧客体験の向上を通じて急成長を遂げています。 テクノロジーセールスに情熱を持ち、速いペースの環境で目標志向を発揮できる人材を募集しています。 役割は見込み顧客へのアウトバウンド営業で、営業・マーケティングなど社内ステークホルダーと連携し、日本のセールスパイプラインの開発と管理を担います。 資格条件は、日本での新規開拓または外勤営業の経験、IT業界での経験、法人営業での数年以上の経験、競争心・自発性・優れたコミュニケーション能力、母語レベルの日本語と英語の読み書き能力、学士号が望ましいことです。 福利厚生として健康保険、在宅勤務手当、携帯・インターネット手当、リチャージフライデーなどがあり、ハイブリッド勤務や多様性・包摂性を重視する文化、適格機会の創出量で評価・報酬を決定する方針、AIによる審査の可能性と合理的配慮の提供が明記されています。

Zendesk is seeking a driven Sales Leader to head Commercial and Enterprise sales exclusively for the Greater China region (Mainland China, Hong Kong, Taiwan), based in Singapore and reporting to the Regional Vice President, Asia Sales, with Mandarin fluency required. The role focuses on market growth, building an elite sales team, and delivering operational excellence in a complex landscape, including shaping go-to-market strategies, coaching sales professionals, and driving customer success to maximize revenue. Key responsibilities include leading and mentoring the teams to meet/exceed quotas, developing market-specific sales strategies, building trusted relationships with senior stakeholders, collaborating with marketing/product/customer success/partners, owning pipeline management and forecasting, and using data-driven insights and Salesforce dashboards to improve performance. Qualifications include 12+ years of enterprise SaaS sales with at least 4 years in sales leadership, proven revenue growth in complex environments, experience with direct sales and channel partners in the GCR, native or business-fluent Mandarin (Cantonese a plus), and strong analytical, strategic, and operational skills. Zendesk emphasizes an inclusive, hybrid work culture and equal opportunity, notes that AI may be used to screen applications, and offers accommodations on request.

The Employee Service Sales Specialist at Zendesk will drive growth in B2C SaaS sales by expanding the Employee Service account base and strengthening partnerships, while introducing innovative solutions to new clients and increasing Zendesk’s impact in existing accounts. You will position Employee Service use cases, collaborate with the sales team to manage the end-to-end cycle, develop ROI analyses, provide subject matter expertise, own quota attainment, and feed customer feedback to product development. Requirements include a BA/BS or equivalent, at least 10 years in HR/IT service and operations management, and at least 3 years in Employee Service sales with a proven track record of meeting targets and navigating complex deals. The role requires an entrepreneurial, collaborative mindset, the ability to understand broad HR/IT needs, excellent communication skills, travel readiness, and a hybrid work arrangement with some in-office days. Zendesk emphasizes inclusion and equal opportunity, notes AI may be used for screening, offers accommodations for applicants with disabilities, and supports diversity, equity, and inclusion, including information about EEO rights.

This is a Zendesk Sales Development role in the EMEA region focused on driving new business and building a high-potential sales pipeline to support Zendesk's growth across Europe, the Middle East, and Africa. You will be a key member of the sales team, handling a high volume of inbound leads in the CRM, qualifying high-value opportunities for Account Executives, and using strong communication to upsell and cross-sell before passing to AEs. The role emphasizes creativity, overachieving on targets, delivering an outstanding customer experience, and learning to advance a sales career within a multicultural team. Requirements include fluency in German, proficiency in English, at least 6 months in a sales-related environment, a SaaS/customer-centric mindset, a "Can Do" attitude, and the ability to work in the Lisbon office on Tuesdays, Wednesdays and Thursdays (hybrid setup). Zendesk highlights its commitment to diversity and inclusion, notes AI screening in applications, and provides accommodations for applicants with disabilities as an equal opportunity employer.

Unleash, now part of Zendesk, is hiring a Data Scientist in Tel Aviv on a hybrid model to build AI capabilities powering an agentic AI experience, including retrieval and ranking models for production systems. You’ll design, develop, and deploy data-driven solutions for the core AI search engine, owning the full lifecycle from data exploration to production rollout and real-time monitoring. The role emphasizes scalable, reliable deployments, quality optimization, and iterative improvement in a fast, high-velocity R&D environment. Requirements include 3–5 years of data science experience with production-model deployment, strong Python and software engineering practices, solid ML foundations from classical to deep learning, plus Docker/Kubernetes, Pandas, scikit-learn, PyTorch or TensorFlow, and cloud deployment on AWS, GCP, or Azure. Bonus skills include RAG pipelines, agentic workflows, vector databases, and familiarity with LangChain/LlamaIndex/CrewAI; Zendesk stresses an inclusive culture with hybrid work, equal opportunity, and accommodations, and notes AI-based screening may be used in applications.

Zendesk is hiring for a sales/customer-engagement role that handles a high volume of inbound leads and existing customers via phone, Zoom, chat, and email, resolves inquiries, conducts discovery calls, and provides product demos to drive conversions and meet revenue targets. The person will become an expert on Zendesk products, voice the customers’ needs, and help them see the value of purchasing Zendesk. Requirements include excellent English writing, at least 1 year of sales experience (SaaS preferred), ability to work with clients across Zendesk’s global market, strong organizational skills, and the ability to thrive in a fast-paced environment with strategic and tactical execution. Zendesk supports a hybrid work model with a mix of on-site collaboration and remote work, offering competitive pay, benefits, flexible hours, and a culture focused on work-life balance, diversity, inclusion, and social impact. Zendesk is an equal opportunity employer that may use AI screening and provides accommodations for applicants with disabilities and veterans, encouraging applicants to apply regardless of protected characteristics.

Zendesk is hiring for a Pune-based engineering role focused on improving customer experience at scale, with a globally distributed team and a hybrid setup requiring in-office presence. The role involves daily collaboration with engineers and product management, following the full development lifecycle from design to production, and ensuring code quality, debugging, and reliable delivery with proper testing and CI. Ideal candidates will have backend language proficiency (Java, Ruby, Python, Golang, NodeJS, Typescript, Scala), 2+ years in JavaScript/React, experience with JS tooling, and at least 8 years of hands-on coding including leadership in design and development, along with mentoring, collaboration, problem-solving, and strong communication skills. The role requires cross-team coordination across the SDLC, the ability to work with ambiguity, and a specific in-office schedule determined by the hiring manager; candidates must be located in Karnataka or Maharashtra. Zendesk is an equal opportunity employer, may use AI screening, and offers accommodations for disabilities while promoting diversity, inclusion, and fair employment practices.

The Senior Technical Account Manager (Sr. TAM) at Zendesk is a strategic technical leader for the company’s most complex enterprise customers in the Americas, combining deep technical expertise with business acumen to design transformational CX strategies and mentor the TAM team. Core responsibilities include acting as the technical strategist to develop and execute customer tech strategy roadmaps, architecting multi-brand CX ecosystems, driving ROI-focused transformation programs, leading executive reviews, coordinating Zendesk resources, mitigating critical issues proactively, advocating for customers with product teams, mentoring junior TAMs, and scaling solutions across multiple customers. Required qualifications include 12+ years of technical experience (8+ in enterprise), proven executive-level advisory experience, strong SaaS and service management background, excellent communication, expertise in SaaS architectures and APIs, industry CX domain knowledge, and optional Zendesk-specific environment experience. Language requirements include proficiency in English for North American customers, fluency in Spanish, with Portuguese a plus; travel is expected quarterly in North America; the role requires location in Mexico City or Estado de Mexico, with a hybrid work arrangement. Zendesk emphasizes a diverse, inclusive workplace with flexible work arrangements, AI screening in hiring, equal opportunity employment, and accommodations for disabilities.

Zendesk is hiring an SMB Account Executive for the Greater China region to grow the SaaS business by acquiring new customers, expanding existing accounts, and building cross-functional relationships. Responsibilities include driving revenue, nurturing customer relationships for retention, cross-selling, using data insights to prospect, and clearly communicating Zendesk’s value to align with customers’ goals. The role requires a BA/BS, at least 2 years of B2B SaaS sales or solution engineering experience with a proven target track record, bilingual English and Mandarin (Cantonese a plus), strong negotiation and presentation skills, and proficiency with Salesforce and other sales tools. The position offers a hybrid work arrangement with some in-office days, the exact schedule to be determined by the hiring manager. Zendesk emphasizes diversity and inclusion, is an equal opportunity employer, may use AI for screening, and provides accommodations for applicants with disabilities.

Zendesk is seeking a Senior Full Stack Engineer to build a real-time voice AI product with a backend-centered focus on low latency, reliability, and end-to-end feature ownership. You’ll build and improve backend systems powering real-time voice conversations, develop integrations for telephony and external AI services, ship features across the voice platform, and work on reliability, observability, performance, and real-time interaction challenges like interruptions and turn-taking. This role offers real user impact, opportunities to tackle interesting technical problems in low-latency systems and AI-powered workflows, and broad ownership across product, platform, and infrastructure. Ideal candidates have 3+ years of production software experience, strong backend fundamentals (APIs, async systems, integrations, system design), and familiarity with real-time or event-driven systems; nice-to-haves include React/TypeScript, Python async architectures, telephony/WebRTC, and LLMs or conversational AI. The compensation includes a US base salary of $145k-$217k with potential bonuses/benefits, and Zendesk supports hybrid work, diversity and inclusion, equal opportunity hiring, and accommodations for applicants with disabilities.

Zendesk is hiring a Senior Backend Engineer to own and scale the data layer powering its AI products, transforming raw support data into automation recommendations to reduce costs and improve outcomes. You will design and maintain platform connectors (ETL), extend the Discover insights engine, build resilient data pipelines, and optimize search indices for full-text, vector, and hybrid search while addressing multi-tenant security and fault tolerance. You’ll collaborate with product, ML, and design teams to turn analytics into reliable, explainable customer-facing metrics and recommendations, tackling distributed systems challenges along the way. Basic qualifications include 3+ years of backend experience (ideally in B2B SaaS), proficiency in Python with FastAPI, and production experience with MongoDB, Elasticsearch/OpenSearch, and Redis, plus experience designing distributed job processing. The US base salary range is $174,000–$260,000 with potential bonuses and benefits; Zendesk emphasizes hybrid work, equality and diversity, and may use AI screening, with accommodations available for applicants.

Zendesk is hiring a Revenue Recognition Manager with deep ASC 606 expertise to apply guidance to customer contracts and oversee revenue processes. Responsibilities include fundamental ASC 606 compliance, serving as an advisory resource on contracts, data-driven evaluation of practices, and driving continuous improvement of revenue policies and systems while ensuring data integrity. The candidate should have heavy ASC 606 knowledge in SaaS, a degree in accounting/finance (CPA preferred), and proficiency with Zuora Billing, Z-Revenue, NetSuite, and Salesforce, plus strong analytical, collaboration, and time-management skills and the ability to work US hours. The role involves owning monthly and quarterly financial reporting and ad-hoc projects and supporting internal and external audits, with a US base salary range of $118,000-$178,000 and potential bonuses or incentives. Zendesk promotes a hybrid, inclusive culture with flexible work, diversity initiatives, and equal opportunity employment, and notes AI screening and accommodations for applicants.

The Lead Business Process Analyst will lead ongoing transformation to achieve operational excellence and improve core business processes, focusing on customer experience and leveraging AI-driven automation across Zendesk Operations. Key duties include driving continuous improvement across analysis, discovery, implementation, and measurement with AI integration, coordinating end-to-end projects and change management to achieve cost and efficiency goals, and facilitating cross-functional decision-making to align AI initiatives with business needs. The role also serves as the AI subject matter expert, acts as a strategic advisor across Customer Operations, builds stakeholder partnerships, develops improvement tools and standardized AI prompts, and delivers executive presentations on progress and outcomes. Required experience includes 5+ years in process mapping and workflow design, Zendesk platform knowledge, project execution from conception to delivery, proficiency with Google Suite and PM tools, AI literacy to identify use cases, change management certification (Prosci) preferred, and strong communication with a culture of innovation. The position requires physical presence in Mexico (CDMX or Estado de Mexico) with a hybrid work arrangement, and Zendesk emphasizes diversity and inclusion, accommodations for applicants with disabilities, and uses AI-based screening as part of the hiring process.

Zendesk, a 2025 Gartner Magic Quadrant Leader, is hiring for a sales-focused role to help drive customer experience transformation for mid-market and Fortune 500 clients. The job involves generating new business opportunities, collaborating with Account Executives, developing targeted outreach, engaging senior executives, researching accounts, and qualifying opportunities to meet monthly quotas. Requirements include 2-4 years of sales experience with high-volume outbound prospecting, the ability to understand customer needs, strong multitasking and written/communication skills in Portuguese and English, and a bachelor’s degree. The role is hybrid, requiring part-time in-office attendance with scheduling determined by the manager, and Zendesk emphasizes a diverse, inclusive culture and equal opportunity employment. Zendesk notes that AI screening may be used for applications and provides accommodations for applicants with disabilities via a dedicated email.

Zendesk is looking for an Employee Service Sales Specialist with a proven B2C SaaS sales track record to expand the Employee Service account base, build relationships with decision makers, and deepen Zendesk's impact with existing partners. The role involves positioning Employee Service use cases, collaborating with the sales team across the full sales cycle, delivering ROI analyses, providing subject matter expertise, owning quota attainment, and feeding customer feedback to product development. Qualifications include a BA/BS or equivalent, at least 10 years in HR/IT service and operations management, a minimum of 3 years in Employee Service sales, a strong track record of meeting targets, experience with complex sales cycles and renewals, and an entrepreneurial, collaborative mindset with excellent communication and travel readiness. The position is hybrid, requiring some in-office presence at a local Zendesk office with flexible remote work for part of the week, with the exact schedule determined by the manager. Zendesk emphasizes an inclusive, diverse workplace, may use AI for screening, and provides accommodations for disabilities, along with equal opportunity employment and related rights information.

Zendesk is seeking a Senior Operations Manager to support the Product Development Operations team, partnering across Product, Engineering, and Design to strengthen operational rigor and help teams deliver customer value with greater clarity, predictability, and impact. The role requires strong operations and process design experience in a SaaS environment, practical knowledge of product development lifecycles, and the ability to guide teams toward effective Scrum-based execution, with Jira proficiency and the development of scalable, AI-first operational mechanisms. Key responsibilities include improving end-to-end delivery operations, establishing prioritization and dependency management, driving quarterly and annual planning, reinforcing Scrum practices, reducing friction with AI-enabled workflows, defining lightweight delivery metrics, and ensuring Jira supports consistent execution while aligning cross-functional stakeholders. You will create documentation, templates, and playbooks to enable consistency and scale across Product Development, socialize a lean set of delivery health metrics, and partner with tooling owners to optimize configurations and usage. Basic qualifications include 7+ years in Product Development Operations or similar roles in SaaS, experience with product life cycles and cross-functional delivery, successful planning/execution, strong Scrum/agile knowledge, Jira usage, critical thinking, and excellent communication; preferred qualifications include experience operating in scaled delivery environments, familiarity with portfolio/roadmap tooling (e.g., Jira Advanced Roadmaps), and exposure to automation/AI workflows; the US base salary range is $174,000-$262,000 with potential for bonus or incentives, the role is hybrid with part of the week onsite, and Zendesk is an equal opportunity employer committed to diversity and inclusion.

Zendesk is seeking an upbeat Inbound Sales Development Rep to follow up, cold call, prospect, and qualify leads, requiring a self-starter with a passion for SaaS and a proven track record of success. Responsibilities include creating a strong first impression to build a pipeline for Account Executives, handling inbound requests via Zendesk, phone, and email, organizing leads in Salesforce, fostering a fun and energetic team environment, and meeting monthly quotas for qualified opportunities. Requirements include the ability to understand customer needs and map Zendesk solutions, multi-task and manage time effectively, excellent written communication, and a bachelor's degree; desirable qualifications include 1–2 years of sales or internship experience in software/SaaS, a proven record of meeting targets, Salesforce experience, English fluency, high energy, and a goal-oriented attitude. The role is hybrid, requiring in-office presence part of the week with the specific schedule determined by the hiring manager. Zendesk emphasizes equal opportunity and diversity, notes that AI may be used in screening, and offers reasonable accommodations for applicants with disabilities, along with an inclusive workplace culture.

Zendesk is seeking a Senior Security Analyst to join its Security Technical Compliance team to help shape security compliance on a global scale within a fast-paced, collaborative environment. Responsibilities include conducting comprehensive technical reviews focusing on HIPAA and FedRAMP, performing reporting and data analysis, participating in cross-functional projects with Legal, Engineering, Product, and GRC, and providing technical expertise in customer meetings and sales engagements. Requirements include strong app/UI testing skills and understanding of multi-tenant SaaS/PaaS environments (AWS preferred), familiarity with GDPR/ISO/SOC 2/HIPAA/FedRAMP, solid security fundamentals, prior technical experience, and the ability to facilitate cross-functional security initiatives; automation and integrations experience is a plus. The US annual base salary range is $126,000 to $190,000, and the role may be eligible for bonus, benefits, or related incentives; offers are based on job-related capabilities, applicable experience, and location, and the posted range reflects base salary only. Zendesk emphasizes a hybrid, inclusive work culture, equal opportunity and diversity commitments, potential AI-based screening, and accommodations for applicants with disabilities.

Zendesk is hiring a Senior Account Executive in Indonesia to grow its Commercial/Mid-Market SaaS customer base by acquiring new logos and expanding existing partnerships. The role emphasizes owning a pipeline, driving top-line revenue, nurturing relationships, cross-selling, and using data insights to improve prospecting, retention, and expansion. You will lead complex, value-based sales cycles, articulate Zendesk’s benefits to executives, maintain an accurate forecast, and develop executive sponsorship while collaborating with internal teams. Requirements include a BA/BS, 8+ years of B2B SaaS sales in customer experience, bilingual English and Bahasa Indonesia, experience with territory/account planning and tools like Salesforce or Clari, and travel as needed. The position is hybrid (part onsite in Indonesia with schedule determined by the manager) and Zendesk reinforces equal opportunity, diversity and inclusion, accommodations, and a note that AI screening may be used in hiring.

Zendesk is seeking a performance-driven Sales Leader (Enterprise) based in Singapore to head a sales team across Singapore, the Philippines, Malaysia, and Thailand in a strategic SEA market for a fast-growing SaaS company. The role reports to the Regional VP of Sales for Asia and involves developing a long-term growth plan for the territory, expanding partnerships, and driving new business with key accounts by leveraging go-to-market relationships in SEA. Key responsibilities include collaborating with regional GTM and Alliance teams to build and execute a regional sales plan, leading the sales process, mentoring the team, and managing both direct and partner-driven revenue channels, with metrics for funnel management and customer acquisition. It also entails accountability for new customer acquisition targets and expansion, along with recruiting, onboarding, training, and regular reporting to Executive Leadership. Requirements include 15+ years in software/SaaS (preferably CX/CRM/AI), 4+ years in SEA sales leadership managing 6-8 senior AEs, and experience closing enterprise deals from under $100K ARR to over $1M ARR; Zendesk is an equal opportunity employer that values diversity and may use AI screening, with accommodations available for applicants with disabilities.

Zendesk is hiring an AI Services Consultant to act as the technical and product expert for its AI-powered Resolution Platform, helping customers implement, configure, and optimize solutions to achieve rapid value. The role's mission is to provide technical solutions, remove blockers, and guide customers through agile, complex configurations to drive transformative business outcomes. Its overarching objectives are to accelerate time-to-value by driving adoption and operational excellence, serve as the customer’s AI technical expert, and lead end-to-end project delivery with clear scope and timelines. Requirements include 3+ years in Consulting/Professional Services, enterprise SaaS GTM experience, experience using adoption analytics and success plans, strong program management and communication skills, and eligibility to work from Karnataka or Maharashtra with a hybrid in-office schedule. Zendesk is an equal opportunity employer that values diversity and inclusion, may use AI screening as part of the hiring process, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Principal Partner Sales Executive (PSE) based in Singapore to drive partner-led growth in the Philippines and APAC by recruiting, onboarding, and enabling partners and coordinating with Zendesk Direct Sales to meet revenue and profitability targets. The role involves building a strong partner ecosystem, achieving both new business and expansion sales targets, assessing partner capacity, and developing quarterly joint business plans with top partners aligned to Zendesk’s GTM strategy. Responsibilities include training partners on Zendesk value propositions and tools, serving as a liaison between the partner network and Zendesk sales, collaborating with Marketing on GTM programs, and tracking opportunities and CRM forecasts to maintain a healthy pipeline. The ideal candidate has a bachelor’s degree, 10+ years of B2B SaaS sales with quota attainment, strong prospecting and communication skills, the ability to build executive-level business plans with partners, and familiarity with sales methodologies and analytics. Zendesk highlights its mission in customer experience, offers a hybrid work model with a commitment to diversity and inclusion, notes AI may be used in screening, and provides reasonable accommodations for applicants with disabilities.

Zendesk is recruiting a Corporate Account Executive to grow its corporate SaaS customer base by hunting new opportunities, closing deals of varying sizes, and building cross-functional relationships to drive revenue while aligning with customers’ goals. This is a hybrid role requiring at least two days in the London or Dublin office each week, with the exact in-office schedule determined by the hiring manager. Key responsibilities include driving top-line revenue, managing and nurturing client relationships for high satisfaction and retention, cross-selling additional products, using data insights to prospect and retain, articulating Zendesk’s value against customers’ objectives, leading competitive sales cycles, maintaining a robust Salesforce pipeline, and delivering accurate forecasts while collaborating with internal teams to exceed KPIs. Candidates should have a BA/BS or equivalent, at least two years of B2B SaaS sales or solution engineering experience with a proven record of meeting/exceeding targets, strong presentation/negotiation/closing skills, solid prospecting and outreach abilities, entrepreneurial mindset, and familiarity with key tools like Salesforce, Outreach, and Clari. Zendesk emphasizes equal opportunity and diversity, notes potential AI screening in hiring, offers accommodations for applicants with disabilities, and promotes a global, inclusive hybrid work culture with offices worldwide.

Zendesk is hiring a Public Sector Solutions Consultant to transform how federal, state, local, and education agencies use its AI-powered CX/ES platform, working with Sales, Product, Engineering, and Customer Success to architect strategies that drive operational excellence and measurable growth. You’ll lead technical and business discovery, conduct AI readiness assessments, design tailored demos and proofs of value, and own the end-to-end technical engagement from qualification through pilot execution, ensuring solutions align with customer goals and compliance. You’ll translate advanced AI capabilities into clear business narratives and architect secure, scalable solutions using Zendesk APIs, middleware, telephony, and cloud platforms (AWS, Azure, GCP), while collaborating across teams to measure ROI with Zendesk analytics and promote AI adoption. Required qualifications include 5+ years of presales or equivalent experience, experience delivering pilots/POCs, ROI literacy, knowledge of AI technologies and CX applications, domain expertise in CCaaS/ITSM/BI/WFM or integration, strong communications, and a willingness to travel; FSLED compliance familiarity is strongly desired; bachelor’s degree or equivalent. The role offers US OTE of $188k–$282k with an 80/20 base/commission split, possible bonuses, and Zendesk’s commitment to hybrid work, diversity and inclusion, and reasonable accommodations, with AI screening of applicants per policy.

Zendesk seeks a sales-focused technologist who will be the technical owner of the sales cycle for its most strategic Commercial opportunities in India, driving the AI-first vision and helping customers navigate LLMs and automated service environments. You’ll be the technical lead, owning the prospects’ technical relationship, serving as a solution architect between Sales, Marketing, and Product, and delivering PoCs and demonstrations that map business needs to technical solutions. Responsibilities also include AI evangelism—educating customers on the impact of AI technologies—and cross-functional collaboration to influence new product development based on field feedback. Basic qualifications include 5+ years of client-facing pre-sales, strong web/scripting skills, experience mapping RFI/RFPs to software, managing customer pilots/PoCs, a bachelor’s degree, and willingness to travel onsite. Preferred qualifications involve knowledge of CS software/ITSM/BI/data warehousing, business-level English plus another Indian language, a graduate degree, and prior enterprise software implementations or Design-Based Thinking sessions; the role is located in Karnataka or Maharashtra with a hybrid work model, AI-driven screening, and Zendesk’s commitment to equal opportunity and accommodations.

Zendesk is hiring a Technical Product Manager for Audit, Traceability & Observability in Pune, India (hybrid, full-time). The role is an early-career PM position focused on building foundational capabilities for audit logging, traceability, and observability in the Action Builder engine to improve reliability, compliance, and incident response. You’ll own the product roadmap and requirements, collaborate with engineering, SRE, security, and legal/privacy teams, and turn telemetry into features such as searchable audit trails, distributed traces, retention policies, RBAC, plus dashboards and runbooks. Candidates should have 3+ years of PM or related experience (this is an entry/junior role) with strong technical literacy in distributed systems and observability, understanding of audit/compliance and data privacy, data analysis skills, and excellent communication; nice-to-haves include experience with automation platforms, event schemas, analytics tools, and cloud logging/archival knowledge. The role is restricted to applicants located in Karnataka or Maharashtra with a hybrid on-site schedule, and Zendesk notes AI screening and provides accommodations on request.

Zendesk is seeking a Senior Product Designer for its Agent Workspace in Pune, Maharashtra, with a requirement to work from the office at least three days a week and a hybrid arrangement. The role focuses on leading design for core agent experiences, helping agents triage, prioritize, and resolve issues across channels through rapid prototyping and data-driven iteration. You’ll collaborate with product managers, engineers, content designers, and cross-functional partners to turn ideas into usable experiences while balancing user needs, technical feasibility, and aggressive business timelines, with alignment across global teams. Candidates should have 6+ years of product design experience, a strong portfolio with measurable outcomes, experience with enterprise SaaS workflows (e.g., customer service or CRM), and proficiency in Figma and AI prototyping tools (Lovable, v0, Claude Code) plus usability testing, including experience working across geographies. Zendesk emphasizes diversity and inclusion, offers a hybrid work model, notes that AI may be used in screening, and provides accommodations for applicants with disabilities; eligibility requires being physically located in Karnataka or Maharashtra as per the requisition.

Zendesk is hiring a Staff Software Engineer in Pune to join the Data Applications Engineering team under Enterprise Data & Analytics, building an internal AI-powered GTM Intelligence Platform used by 1500+ employees. In this role you will own end-to-end delivery of complex features and platform components, influence architecture and technical direction, and mentor engineers to raise the team’s technical bar. You’ll design the service architecture for the platform—FastAPI microservices on Kubernetes, Snowflake Semantic Layer integration powering the NQL chatbot, and the AI agent infrastructure—plus develop robust backend microservices and frontend apps with secure API connectivity and strong observability. Required qualifications include a bachelor’s or master’s in CS/Engineering, 8+ years of professional software experience, proficiency in one or more backend languages (e.g., Java, Python, NodeJS, Typescript) and FastAPI, experience with microservices, Kubernetes, cloud platforms, CI/CD, performance profiling, and a demonstrated ability to mentor and translate business goals into technical plans. Location is Pune with a hybrid working model, but Zendesk can only hire candidates physically located in Karnataka or Maharashtra; the company emphasizes equal opportunity, diversity, AI-assisted screening, and accommodations as needed.

Zendesk is seeking a Senior Solutions Consultant to lead the way brands leverage its AI-powered CX and ES platform, serving as a trusted advisor and collaborating with Sales, Product, Engineering, and Customer Success. You’ll lead technical and business discovery, design AI-driven CX/ES solutions, own the end-to-end technical engagement from qualification to pilot, and architect secure, scalable integrations using Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP). You’ll influence product strategy by aligning customer needs with the roadmap, measure impact with Zendesk analytics to show ROI, champion AI adoption with Customer Success, and stay ahead of evolving CX/ES technologies. Requirements include 5+ years of presales/solutions consulting in SaaS/CX or similar, strong knowledge of web/scripting and SaaS architectures, experience delivering pilots/POCs, deep AI tech understanding, domain expertise in CCaaS/ITSM/BI, excellent communication, a bachelor’s degree (graduate a plus), and willingness to travel. The role offers US OTE $188k-$282k (80/20 base/commission), potential bonuses or benefits, a hybrid work environment, and Zendesk’s commitment to equal opportunity and inclusion, with AI screening of applications and accommodations available for applicants who need them.

Zendesk is seeking a Strategy & Operations Partner within the Data & Insights group to serve as the primary architect of the Global Professional Services organization, partnering with the SVP and bridging frontline delivery with strategic execution. You will lead annual planning, manage high-stakes strategic programs, design revenue architectures and PS operational standards, and consolidate diverse data sources into dashboards for executive decision-making. You will handle data collection, management, cleansing, analysis, reporting/visualization with tools like Tableau or Looker, drive process optimization, data governance, and coordinate cross-functional stakeholder engagement and change management. Requirements include 7–10+ years in Strategy & Operations or PS Operations in a high-growth B2B SaaS environment, deep PS lifecycle knowledge, strong strategic and communication skills, and proficiency in SQL, Excel/Sheets, and BI tools, with preferred experience in Certinia, Gainsight, Salesforce, or Snowflake. Success is measured by unified PS visibility through dashboards, revenue and delivery performance, and scalable global workflows, in Zendesk's inclusive, hybrid culture, with AI screening and accommodations available per policy.

Zendesk is seeking a Senior Manager, Revenue Recognition in Austin, TX to own the monthly revenue close using Zuora Revenue (RevPro) and ensure an accurate, audit-ready process. The role covers end-to-end close, posting revenue entries to the GL, maintaining balance sheet reconciliations (deferred revenue, contract assets, unbilled AR), providing ASC 606 guidance on complex transactions, mentoring the revenue accounting team, and continually improving close procedures and controls. Requirements include 7+ years in revenue recognition or technical accounting with a CPA, hands-on RevPro close experience, and strong ASC 606 knowledge; preferred qualifications include SaaS experience, NetSuite or other ERP experience, and prior staff management. The position offers a hybrid work arrangement with in-office days and a base salary range of $151,000 to $227,000, potentially plus bonus and benefits. Zendesk is an equal opportunity employer committed to diversity and inclusion, notes AI-based screening may be used, and provides accommodations for applicants with disabilities.

This role is a Technical Architect at Zendesk within the Professional Services & Global Engagement team, serving as the technical authority for strategic global customers and shaping robust, scalable architectures and integrations for an AI-driven customer experience. The ideal candidate is a high-energy problem-solver with both technical consulting savvy and full-stack programming expertise, comfortable presenting to customers and advising engineers and C-suite executives. Responsibilities include customer solutioning with SMEs, leading technical discovery to translate business problems into Zendesk solutions, designing and prototyping POCs, collaborating across teams, influencing the product roadmap, and proposing validated workarounds for product gaps. Basic qualifications require a bachelor’s degree or equivalent, 6+ years in software/SaaS with hands-on programming (Ruby, Python, Java, C#, or JavaScript), deep RESTful API experience, and the ability to work in the office 3x per week with a shifting schedule across AMER/APAC/EMEA, with location restrictions in Karnataka or Maharashtra. Preferred qualifications include Zendesk expertise and certifications, global experience, and innovative thinking, with the role operating under a hybrid model and Zendesk’s commitment to diversity, inclusion, AI screening, and accommodations.

Zendesk's Enterprise ML team uses scalable ML, deep learning, and LLMs to influence business decisions, and the Senior AI Engineer will lead the design and deployment of sophisticated AI systems—emphasizing LLMs and agentic architectures—to translate complex AI concepts into enterprise value. Responsibilities include owning business KPIs (like churn and AI adoption), delivering production-grade LLM apps end-to-end, creating evaluation frameworks and feedback loops, building high-performance Python services, and maintaining data foundations with Snowflake, dbt, and Airflow, while acting as a technical translator for non-technical partners. They seek 3+ years in AI/ML/data science, a BA/BS in CS/DS (advanced degree preferred), a proven track record shipping production intelligent systems, and the ability to influence the product roadmap through user-centric insights and cross-functional collaboration. Candidates should have expertise in architecting and benchmarking LLM-native apps and autonomous agents, strong prompt/context engineering and model evaluation, Python proficiency for AI logic and backend services, advanced SQL, API design, familiarity with Snowflake/dbt/Airflow, and experience integrating AI-native workflows and frontend React. The role offers a hybrid work model with partial onsite collaboration, Zendesk's commitment to diversity, equity, and inclusion and equal opportunity, accommodations for disabilities, and a note about AI screening in hiring; the company invites applicants to explore opportunities worldwide.

Zendesk is seeking an Account Executive for Spain and Portugal to drive B2B revenue with a focus on AI-enabled solutions, building relationships with new customers and expanding existing partnerships. The role involves driving top-line growth, cross-selling across products, managing key customer relationships, using data and adoption history to prospect and improve retention, and creating quarterly territory plans to increase market share. You will lead complex, multi-month, value-centric sales cycles with proof-of-concept stages, maintain a robust pipeline and accurate forecast, and establish C-level sponsorship to close deals, while collaborating with internal teams. Requirements include a BA/BS, 4+ years in cloud/software B2B/AI sales with a proven quota record, expertise in navigating complex cycles and renewing contracts, selling to C-level executives, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker; fluency in Spanish and English (Portuguese a plus) and willingness to travel. Zendesk emphasizes its mission to deliver exceptional customer experiences, offers a hybrid work model, supports diversity and inclusion, notes that AI may screen applicants, and provides accommodations for applicants with disabilities.