Zendesk builds customer-experience software and emphasizes a collaborative, rapid-prototyping design culture across product managers, engineers, content designers, and researchers. The Product Designer for the QA team will take a systems-oriented approach to create a best-in-class quality assurance platform, evolve the QA experience for AI, and collaborate with other designers to ensure a consistent end-to-end experience. You’ll mainly work with teams in Estonia, Portugal, Poland and Denmark, with distributed teams across EMEA, AMER, and APAC. Day-to-day responsibilities include championing quality assurance and CX with AI, partnering with product and engineering to research and develop new QA capabilities, working cross-functionally on ideas to execution, designing interaction models and hi-fidelity mockups, and presenting solutions to partners and senior executives. Requirements include 3+ years of SaaS design experience (QA product a plus), experience with LLM integrations and AI workflows, ability to visualize the impact of technical decisions on the user experience, and a strong design process; benefits include ownership, flexible hybrid work, growth opportunities, and a portfolio submission is requested with Zendesk committed to equal opportunity and diversity.
