Zendesk in Copenhagen is hiring a Frontend Engineer for its Knowledge team to build AI-powered knowledge management and customer service experiences, using React and TypeScript in a modern frontend stack with a hybrid onsite/remote arrangement. You will develop and improve frontend features, collaborate with ML scientists and product teams to implement AI capabilities, participate in agile processes, and ensure usability, accessibility, and performance while clearly communicating design decisions. Requirements include 3+ years of frontend experience with React/JS/TS, understanding of software design and service-oriented architectures, experience with agile workflows, and familiarity with backend tech (Ruby on Rails/Node.js) and REST/GraphQL APIs; AI frontend experience is a plus. Preferred qualifications include a CS degree, experience with event-driven architectures, content management systems, or cloud deployment (Docker, Kubernetes, AWS), observability tools, and prior AI/LLM frontend work. The role uses a tech stack of React/JS/TS on the frontend, Rails/Node/GraphQL/REST on the backend, AWS/Kubernetes/Docker for infrastructure, and data stores like MySQL, Redis, ElasticSearch, Aurora, and S3, with a stated hybrid work policy, a commitment to diversity and inclusion, and accommodations for applicants as needed.
