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The Professional Services organization at Miro partners with Enterprise customers to deliver high-impact solutions in the Innovation Workspace, collaborating with Customer Success, Product, and Engineering and leveraging agentic AI on the platform. The Technical Account Manager (TAM) is a strategic, customer-facing role that acts as a trusted technical advisor, guiding workflow transformation, AI-driven adoption, and long-term platform integration across enterprise processes. Key responsibilities include redesigning the Discover–Define–Deliver workflows, enabling AI-enabled ways of working, recommending integration strategies, supporting API-based tech integration, monitoring usage, enabling Centers of Excellence, driving change management at scale, and delivering quarterly business reviews with data-driven ROI insights. Requirements include 5+ years in enterprise SaaS customer-facing roles, hands-on AI/prompt engineering or automation experience, strong API/integration fluency, experience leading large-scale adoption and change management, data-driven decision making, executive facilitation, and native-level Japanese with business English; experience in the Japanese market is advantageous. Miro offers a global benefits package (equity, wellbeing, WFH equipment allowance, and an annual Learning & Development stipend) and emphasizes a diverse, inclusive culture, with the company serving over 100 million users and 250,000 companies to empower teams to create the next big thing.

- The Professional Services team at Miro partners with Enterprise customers to deliver high-impact, AI-enabled workflow solutions on the Innovation Workspace, collaborating with Customer Success, Product, and Engineering. - The Technical Account Manager (TAM) role is a strategic, customer-facing position acting as a trusted technical advisor to help customers transform workflows, adopt AI-driven practices, and integrate Miro long-term into their enterprise ecosystems. - Key duties include redesigning Discover–Define–Deliver workflows, driving AI adoption and prompt engineering, guiding integrations, monitoring platform health, enabling scaling and governance, and delivering data-driven insights and ROI through Quarterly Business Reviews. - Requirements include 5+ years in enterprise-facing roles (consulting, TAM, or similar), hands-on AI/prompt engineering or automation experience, strong API/integration fluency, change management at scale, executive facilitation, an ownership mindset, native-level Japanese and business-level English, with Japanese market experience seen as a plus. - The role offers a global benefits package (equity, wellbeing support, equipment allowance, learning stipend) and reflects Miro’s emphasis on belonging, collaboration, and a diverse, inclusive culture as it helps teams create the next big thing.

The Professional Services organization at Miro partners with Enterprise customers to deliver high-impact solutions in the Innovation Workspace, collaborating with Customer Success, Product, and Engineering and leveraging agentic AI on the platform. The Technical Account Manager (TAM) is a highly strategic, customer-facing role acting as a trusted technical advisor to guide workflow transformation, AI-driven adoption, and long-term platform integration for enterprise customers, embedding Miro’s AI into their processes. Responsibilities include redesigning the Discover, Define, and Deliver workflows, guiding AI-driven ways of working, managing API/integration tech, monitoring usage to drive adoption, enabling Centers of Excellence, driving change management, and delivering data-driven quarterly business reviews with measurable ROI. Requirements include 5+ years in enterprise-facing roles, hands-on AI/prompt engineering or automation experience, strong API/integration fluency, ability to lead adoption at scale, executive facilitation skills, native-level Japanese and business English, and familiarity with the Japanese enterprise market, plus a continuous learning mindset. Perks and culture include a global benefits package (equity, wellbeing, WFH equipment, and an L&D stipend), a diverse, collaborative environment, and details on location-specific benefits, with more information available on Miro’s benefits board.

Miro's Professional Services helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace by collaborating with Customer Success, Product, and Engineering to deliver AI-powered solutions on Miro's platform. The Technical Account Manager (TAM) is a strategic, customer-facing role that serves as a trusted technical advisor, guiding workflow transformation, AI-driven adoption, and long-term platform integration from discovery through delivery. You will redesign and optimize workflows across Discover–Define–Deliver, enable AI-enabled ways of working including prompt engineering and automation, and plan integrations using APIs and other tech to maximize business impact. You will lead change management, scale adoption through Centers of Excellence, support governance and scalable deployment models, and partner with Customer Success to deliver quarterly business reviews and data-driven ROI improvements. Requirements include 5+ years in enterprise-facing roles, hands-on AI/tools experience, API/IT ecosystem fluency, the ability to lead executive discussions, native-level Japanese and business English, with Japanese market experience being advantageous; the role comes with global benefits and a culture that emphasizes belonging, diversity, and growth.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace by partnering with Customer Success, Product, and Engineering to deliver high-impact, AI-enabled solutions. The Technical Account Manager (TAM) is a strategic, customer-facing role that acts as a trusted technical advisor, guiding workflow transformation, AI-driven adoption, and long-term platform integration to maximize business value. Key responsibilities include redesigning Discover–Define–Deliver workflows with AI capabilities, driving AI-powered ways of working, enabling API and integration-based technology optimization, monitoring usage, and scaling adoption and governance across teams and regions. Requirements include 5+ years in enterprise SaaS customer-facing roles, strong API/integration and change-management skills, data-driven decision-making, executive-level facilitation, independence in a fast-paced environment, and native-level Japanese with business-level English (Japanese market experience is a plus). Miro offers a global benefits package (equity, wellbeing benefits, WFH equipment allowance, and a Learning & Development stipend) within a diverse, inclusive culture that values belonging and collaboration, aligned with their mission to empower teams to create the next big thing.

The Professional Services team at Miro is hiring a Technical Account Manager (TAM) to partner with Enterprise customers, act as a trusted technical advisor, and help maximize business value by embedding Miro’s AI into enterprise workflows. The role is highly strategic and customer-facing, with end-to-end ownership of outcomes and responsibilities that include guiding workflow transformation, AI-driven adoption, and long-term platform integration across the Discover–Define–Deliver lifecycle. Key responsibilities include Workflow Optimization (redesigning workflows and AI-enabled processes, prompt engineering, and integration strategies), Technology Optimization (APIs and ecosystem integrations, platform health and adoption), Change Management & Scaling (coaching internal champions, Centers of Excellence, governance), and Strategic Alignment with data-driven ROI. Requirements include 5+ years in enterprise SaaS roles (consulting or TAM/CS), hands-on experience with AI tools and prompt engineering, strong fluency with APIs and IT ecosystems, proven ability to lead change at scale and facilitate executive discussions, and native-level Japanese with business-level English (Japanese market experience is advantageous). The role offers global benefits (equity, wellbeing, WFH equipment/allowance, and an L&D stipend) and sits within Miro’s collaborative, diverse culture; Miro is a visual collaboration platform used by over 100 million users and 250,000 companies, with a focus on belonging and inclusion.

The Professional Services organization at Miro partners with Customer Success, Product, and Engineering to help Enterprise customers achieve outcomes with the Innovation Workspace, bringing together strategic advisors, onboarding experts, and technical account managers to transform collaboration and innovation powered by agentic AI on Miro’s platform. The role of Technical Account Manager (TAM) is a trusted technical adviser to Enterprise customers, guiding workflow transformation, AI-driven adoption, and long-term platform integration, embedding Miro’s AI capabilities into enterprise workflows from discovery through delivery. Responsibilities include redesigning and optimizing workflows across Discover–Define–Deliver, guiding AI-driven adoption (prompt engineering and automation), recommending integration strategies, enabling API/integration work, monitoring platform health and usage, reducing tool fragmentation, scaling adoption, and delivering data-driven quarterly business reviews with measurable ROI. Requirements include 5+ years in enterprise SaaS customer-facing roles, hands-on experience with AI tools and automation, strong fluency with APIs and integrations, proven change management and platform adoption at scale, executive-level facilitation skills, proactive ownership, native-level Japanese and business English, with Japanese market experience advantageous, and a continuous learning mindset. What’s in it for you: a global benefits package including equity, wellbeing benefits, a work-from-home equipment allowance, and an annual Learning & Development stipend, within a diverse, inclusive culture that aims to empower teams to create the next big thing and adheres to recruitment privacy policies.

The Professional Services team at Miro partners with Enterprise customers to achieve exceptional outcomes in the Innovation Workspace, working with Customer Success, Product, and Engineering and leveraging agentic AI on Miro’s platform. The Technical Account Manager is a highly strategic, customer-facing role acting as a trusted technical advisor to maximize business value through workflow transformation, AI-driven adoption, and long-term platform integration with end-to-end ownership. You’ll redesign workflows across Discover–Define–Deliver, guide AI-driven ways of working (prompt engineering and automation), and recommend integration strategies; you’ll also optimize technology by API/integration work, monitor platform health, reduce tool fragmentation, and support change management and scaling. Requirements include 5+ years in enterprise SaaS, hands-on AI/tools experience (preferred), strong technical fluency with APIs and ecosystems, ability to drive adoption and change at scale, data-driven decision-making, executive-level facilitation, independence, native Japanese and business English; Japanese market experience is advantageous. What’s in it for you: global benefits (equity, wellbeing, WFH stipend, learning stipend), a diverse, inclusive culture, and location-specific benefits as detailed on the benefits board, aligned with Miro’s mission to empower teams and foster belonging.

The Professional Services organization at Miro focuses on helping Enterprise customers achieve exceptional outcomes through the Innovation Workspace, partnering with Customer Success, Product, and Engineering as part of a global team. The role is a Technical Account Manager (TAM) who serves as a trusted technical advisor, guiding workflow transformation, AI-driven adoption, and long-term platform integration while identifying opportunities to embed Miro’s AI capabilities into enterprise workflows. Responsibilities include redesigning workflows across the Discover–Define–Deliver lifecycle, driving AI-enabled adoption, advising on integration strategies and APIs, monitoring platform health and usage, enabling change management at scale through Centers of Excellence, and delivering data‑driven QBRs to demonstrate ROI. Requirements include 5+ years in enterprise SaaS with consulting or customer-facing roles, hands-on experience with AI tools or automation, strong technical fluency with APIs and ecosystems, ability to lead adoption and change management at scale, data-driven decision making, executive‑level facilitation, native-level Japanese and business English, and advantageous experience in the Japanese market. Benefits include equity, wellbeing and learning stipends, a WFH equipment allowance, location-specific variations, and a diverse, inclusive culture aligned with Miro’s mission to empower teams to create the next big thing.

- The Professional Services team at Miro partners with Enterprise customers to achieve exceptional outcomes in the Innovation Workspace by collaborating with Customer Success, Product, and Engineering and leveraging agentic AI on Miro’s platform. - The Technical Account Manager (TAM) is a strategic, customer-facing role that acts as a trusted technical advisor to maximize business value, guiding workflow transformation, AI-driven adoption, and long-term platform integration. - Responsibilities include redesigning Discover–Define–Deliver workflows, enabling AI-driven ways of working, guiding integration strategies, monitoring platform health and adoption, reducing tool fragmentation, scaling via Centers of Excellence, and delivering data-driven ROI through quarterly reviews and continuous improvement. - Requirements include 5+ years in enterprise SaaS or similar roles, hands-on experience with AI tools or automation, strong fluency with APIs and integrations, proven change-management and executive-facing facilitation skills, native-level Japanese and business-level English (Japanese market experience is advantageous). - What’s in it for you: a global benefits package including equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, a diverse and collaborative culture, and Miro’s mission to empower teams to create the next big thing (with location-specific benefits noted).

Zendesk is hiring a high-performing Senior Commercial Account Executive for its Japanese team to provide sales leadership and creative direction to top customers and help build the Platform experience. Responsibilities include leading and developing a subset of Commercial accounts, creating new business and expansion opportunities, collaborating on GTM strategy with the broader Zendesk team, developing multi-year account plans, nurturing CXO relationships, building a partner ecosystem with Channels and Alliances, tracking all sales activities, and working with Solution Architecture to influence product direction through customer feedback forums. Required qualifications include 5+ years of Enterprise SaaS selling with CX experience preferred, proven success in acquiring new business in Japan, experience selling to VP/C-level executives in Mid Market/Commercial, managing complex solution-selling sales cycles, consistently beating targets, and strong interpersonal, presentation, and written communications skills, plus willingness to travel. The role features a Hybrid work model with part-time in-office attendance at a local office, with the specific schedule determined by the hiring manager. Zendesk emphasizes diversity, equity, and inclusion, offers equal opportunity employment, notes AI-based screening may be used, and provides accommodations for applicants with disabilities in accordance with applicable laws.

Zendeskはあらゆる企業規模に対応するカスタマーサポートソフトを提供し、顧客体験の向上を通じて急成長を遂げています。 テクノロジーセールスに情熱を持ち、速いペースの環境で目標志向を発揮できる人材を募集しています。 役割は見込み顧客へのアウトバウンド営業で、営業・マーケティングなど社内ステークホルダーと連携し、日本のセールスパイプラインの開発と管理を担います。 資格条件は、日本での新規開拓または外勤営業の経験、IT業界での経験、法人営業での数年以上の経験、競争心・自発性・優れたコミュニケーション能力、母語レベルの日本語と英語の読み書き能力、学士号が望ましいことです。 福利厚生として健康保険、在宅勤務手当、携帯・インターネット手当、リチャージフライデーなどがあり、ハイブリッド勤務や多様性・包摂性を重視する文化、適格機会の創出量で評価・報酬を決定する方針、AIによる審査の可能性と合理的配慮の提供が明記されています。

The Innovation Architect in Miro’s MOST program acts as a Solution Architect for collaboration and ways of working, shaping 240 hours per year of enterprise services to design, implement, and scale Miro-based collaboration across teams and geographies. They translate customer business strategy into scalable collaboration architectures, diagnose workflow adoption issues, design governance and operating models, and create an outcomes-driven roadmap, serving as trusted advisors to both business and technical stakeholders. Key duties include leading discovery aligned to the MOST plan, facilitating vision and prioritization, conducting assessments, implementing governance frameworks, guiding change management, coaching on best practices and AI-enabled workflows, facilitating workshops and prototyping, partnering with IT for standards, and tracking milestones while adjusting plans as needs evolve. Requirements include 6+ years in consulting/change management/Agile/digital collaboration, cross-functional enablement, familiarity with collaboration governance and workspace design, experience with Human-Centered Design/Design Thinking, fluency in Miro or similar platforms, and near-native Japanese with business English. The role offers global benefits (equity, wellbeing, WFH equipment, L&D stipend) within a company culture that emphasizes collaboration and inclusion, supported by Miro’s scale as a visual workspace used by millions of users and thousands of companies worldwide.

The Innovation Architect acts as a Solution Architect for collaboration within Miro’s MOST program, translating business strategy into scalable collaboration architectures and delivering an outcomes-driven roadmap aligned to a 240-hour annual subscription. Responsibilities include leading discovery, aligning goals and success criteria, facilitating vision and prioritization sessions, conducting workflow and workspace assessments, designing governance, guiding change-management, coaching teams, prototyping, driving rollout sequences, tracking milestones, and adjusting plans as business needs evolve across cross-functional stakeholders. They partner with IT/Admin, develop lightweight templates, provide ongoing advisory support, ensure consistent delivery with CSMs, Architects, and Engagement Managers, and contribute to internal playbooks and assets to improve efficiency. Requirements include 6+ years in consulting, change management, Agile transformation, or digital collaboration; ability to map workflows and enable cross-functional adoption; familiarity with governance frameworks and workspace architecture; fluency in Miro or similar platforms; and near-native Japanese with business-level English. Miro offers a global benefits package (including equity, wellbeing and development stipends, and other location-specific perks), a diverse and inclusive culture, and information on recruitment privacy, inviting you to join a team focused on empowering teams to create the next big thing.

The Innovation Architect is a Solution Architect within Miro's MOST program, a yearly professional-services subscription providing 240 hours to help enterprise customers design, implement, and scale collaboration solutions in Miro across teams and geographies. They translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven solution roadmap that evolves with customer needs, acting as trusted advisors to business and technical stakeholders. Responsibilities include leading discovery, facilitating vision and prioritization sessions, conducting workflow and workspace assessments, implementing governance, guiding change management, coaching on best practices and AI workflows, prototyping reusable templates, partnering with IT/Admin, and tracking milestones while ensuring strategic use of hours. Requirements include 6+ years in consulting/change management/Agile transformation or similar, ability to lead structured discovery and cross-functional adoption, familiarity with governance frameworks and workspace architecture, experience with Human-Centered Design/Design Thinking/Agile, fluency in Miro or similar platforms, and near-native Japanese with business English. The role offers global benefits (equity, wellbeing, WFH equipment, L&D stipend), a diverse, collaborative environment at Miro, and opportunities to stay current on innovations and contribute to internal playbooks and delivery assets.

The Innovation Architect is a Solution Architect for collaboration within Miro’s MOST program, a yearly professional services subscription that provides 240 hours to help enterprise customers design, implement, and scale collaboration solutions in Miro. They translate business strategy into scalable collaboration architectures, diagnose adoption challenges, design governance and operating models, and create an outcomes-driven roadmap, acting as trusted advisors to both business and technical stakeholders. Key duties include leading discovery, facilitating vision and prioritization, assessing workflows and workspaces, implementing governance, guiding change management, coaching on best practices, building prototypes and templates, and coordinating with IT to standardize setup and reduce tool sprawl, with ongoing advisory support and progress tracking. Requirements include 6+ years in consulting, change management, Agile transformation, or related fields; ability to lead structured discovery and enable cross-functional teams; familiarity with collaboration governance, workspace architecture, and lifecycle management; experience with Human-Centered Design/Design Thinking; fluency in Miro or similar platforms; and strong communication and bilingual capabilities (near-native Japanese and business English). The role offers a global benefits package (equity, wellbeing, equipment allowance, and an Learning & Development stipend) and sits within a company culture that emphasizes belonging, collaboration, and diversity across cultures.

The Innovation Architect at Miro serves as a Solution Architect for collaboration within the MOST program, Miro’s annual professional services subscription of 240 hours per year to help enterprise customers design, implement, and scale collaboration solutions across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnose workflow and adoption challenges, design governance and operating models, and create an outcomes-driven solution roadmap that evolves with customer needs; they act as trusted advisors to both business and technical stakeholders, delivering end-to-end solutions by combining process design, workspace architecture, governance, and enablement for measurable value. Responsibilities include leading discovery and alignment sessions, conducting collaboration and workspace assessments, designing governance frameworks, guiding change management, coaching on best practices and AI-enabled workflows, facilitating workshops across Agile/product/design thinking, building prototypes/templates, partnering with IT/Admin to standardize and reduce tool sprawl, and providing ongoing advisory support while tracking milestones and re-prioritizing as needed. Requirements include 6+ years in consulting or related fields, experience guiding enterprise-scale workflow/tool adoption, ability to lead structured discovery and cross-functional enablement, familiarity with collaboration governance, lifecycle management, and design thinking, fluency in Miro or similar platforms, and near-native Japanese with business English proficiency. The role offers a global benefits package (equity, wellbeing benefit, WFH equipment allowance, and a Learning & Development stipend); Miro emphasizes belonging and collaboration and aims to empower teams to create the next big thing, with recruitment privacy policies in place for applicants.

The Innovation Architect acts as a Solution Architect within Miro’s MOST program, a yearly professional services subscription that provides 240 hours per enterprise to design, implement, and scale collaboration solutions across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures in Miro, diagnose workflow adoption challenges, shape governance and operating models, and create an outcomes-driven solution roadmap that evolves with needs. Core responsibilities include leading discovery, facilitating vision and prioritization sessions, conducting workflow and workspace assessments, designing governance frameworks, guiding change management, coaching on best practices and AI workflows, prototyping templates, and coordinating with IT/Admin to drive standards. Required qualifications include 6+ years in consulting/change management/Agile/digital collaboration, proven ability to lead structured discovery and cross-functional enablement, familiarity with governance frameworks and design thinking, fluency in Miro or similar platforms, and near-native Japanese with business-level English. Benefits include equity, wellbeing, a WFH equipment allowance, and an L&D stipend, with location-specific differences; Miro emphasizes belonging and inclusion and provides information about life at Miro and a Recruitment Privacy Policy.

- The Innovation Architect serves as a Solution Architect for collaboration within Miro's MOST program, a yearly professional services subscription giving enterprise customers 240 hours to design, implement, and scale collaboration in Miro. - They partner with customers to translate business strategy into scalable collaboration architectures, diagnose workflow adoption challenges, design governance and operating models, and shape an outcomes-driven roadmap that adapts to evolving needs. - Responsibilities include leading discovery and alignment, conducting assessments, building governance frameworks, guiding change management, coaching teams in best practices and AI-enabled workflows, facilitating workshops, building prototypes and templates, and coordinating with IT/Admin for standards. - Requirements include 6+ years in consulting/change management/Agile transformation/digital collaboration, experience enabling cross-functional teams to adopt new tools, familiarity with governance/workspace architecture, Agile/Design Thinking, fluency in Miro (preferred) or similar platforms, and near-native Japanese with business English. - The role offers a global benefits package (equity, wellbeing, WFH equipment allowance, and an L&D stipend), a diverse, inclusive culture, and the chance to work within a mission-driven company that empowers teams to create the next big thing, with location-specific benefits noted.

The Innovation Architect in Miro's MOST program acts as a Solution Architect for collaboration, translating business strategy into scalable Miro architectures for enterprise clients who receive 240 hours/year of services and serves as a trusted advisor to both business and technical stakeholders. Responsibilities include leading discovery and alignment, conducting workflow and workspace assessments, designing governance and operating models, guiding change management, coaching teams on Miro best practices and AI-enabled workflows, and building prototypes to accelerate adoption while partnering with IT/Admin to ensure governance and consistency. They facilitate workshops across Agile ceremonies, product development, design thinking, and strategy development; track milestones and risks; provide ongoing advisory support; adjust plans as needs evolve; and contribute to internal playbooks and assets while staying current on Miro innovations and collaboration trends. Requirements include 6+ years in consulting/change management/Agile transformation or similar, experience enabling cross-functional enterprise adoption, ability to synthesize insights into actionable recommendations, familiarity with governance frameworks, workspace architecture, and lifecycle management, Human-Centered Design/Agile/Design Thinking, fluency in Miro or similar platforms (Figma, Lucid, JIRA, Confluence), and strong communication with near-native Japanese and business English. Benefits include equity, wellbeing, WFH equipment allowance, and an L&D stipend; Miro emphasizes diversity, belonging, and inclusion, with location-specific benefits and a recruitment privacy policy.

The Innovation Architect is a Solution Architect for Miro’s MOST program, a yearly 240-hour enterprise services subscription to help customers design, implement, and scale collaboration solutions in Miro. They translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven roadmap as trusted advisors to both business and technical stakeholders. Responsibilities include leading discovery, facilitating alignment sessions, assessing collaboration and workspace needs, designing governance, guiding change-management, coaching on best practices and AI workflows, prototyping templates, partnering with IT to standardize governance, and tracking milestones while adapting plans as needed. Requirements include 6+ years in consulting/change management/Agile transformation or similar, enterprise adoption experience, ability to map workflows and define actionable recommendations, familiarity with governance frameworks and design thinking/Agile, fluency in Miro or similar tools, and near-native Japanese with business English proficiency. What’s in it for you: global benefits (equity, wellbeing, WFH allowance, L&D stipend) and a diverse, collaborative culture, with Miro emphasizing belonging and inclusion and providing information about recruitment privacy policy.

The Innovation Architect within Miro’s MOST program serves as a Solutions Architect who provides enterprise customers with 240 hours per year of expert guidance to design, implement, and scale collaboration solutions in Miro. They translate business strategy into scalable collaboration architectures, diagnose workflow adoption challenges, design governance and operating models, and shape an outcomes-driven roadmap that evolves with customer needs. They act as trusted advisors to both business and technical stakeholders, delivering end-to-end solutions through process design, workspace architecture, governance, and enablement, while guiding change management, adoption milestones, and cross-functional workshops. Required qualifications include 6+ years in consulting or related fields, experience enabling cross-functional teams, familiarity with collaboration governance and lifecycle management, plus near-native Japanese and business English proficiency, strong communication and facilitation skills, and the ability to map workflows and design scalable collaboration systems. The role offers global benefits (including equity, wellbeing, a WFH equipment allowance, and an L&D stipend) and a culture focused on belonging, collaboration, and growth at Miro, with opportunities to stay current on new features and contribute to internal playbooks.

The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle and must be both sales-focused and technically savvy to convincingly present the software’s merits to Enterprise and Mid-Market executives. They will work with Sales, Marketing, and Product Managers as the technical bridge, owning the prime technical relationship with prospects and delivering information onsite, online, and by phone to drive customer happiness. Requirements include 5+ years of mid-market/enterprise software sales, the ability to map RFI/RFP requirements to software, excellent communication and presentation skills, desired call center experience, experience scoping pilots/POCs, knowledge of web/scripting technologies and SaaS, strong problem-solving and solution-scoping abilities, willingness to work in a fast-paced startup, a bachelor’s degree (graduate degree a plus), and willingness to travel. Desired skills include prior consulting experience implementing enterprise software and in-depth knowledge of customer service software, ITSM, CCaaS, data warehousing, and business intelligence. The role is hybrid with in-office time and remote work, Zendesk emphasizes diversity and inclusion, AI may be used to screen applications, and accommodations are available for applicants with disabilities.