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The role is a Tokyo-based Sales Engineer who operates at the intersection of enterprise software strategy, hands-on systems architecture, and AI automation, serving as the technical lead for strategic Japanese customer engagements and advising C-levels and engineering leadership. You will architect agentic AI and integration workflows using LLMs, conduct deep technical discovery and AI readiness assessments, build production-ready accelerators and API components, and own the technical sales lifecycle from qualification to deployment, delivering secure, scalable topologies on Zendesk APIs and major cloud platforms. You will bridge product and field strategy by providing real-world technical feedback, identifying gaps, and helping shape Zendesk's AI and platform roadmap. Basic qualifications include a bachelor’s in a quantitative field, 3+ years in technical presales/solution engineering or system architecture in enterprise SaaS, strong fluency with modern web and scripting tech, APIs, and AI technologies (LLMs, RAG), plus the ability to travel about 30% and proficiency in Japanese and English. The role follows a hybrid work model with required in-office days, and Zendesk emphasizes equal opportunity and inclusion, with accommodations available for applicants and a possibility of AI screening in the hiring process.

The Strategic Accounts team at Miro aims to make the platform the nerve center for innovation in Fortune 500 and Global 2000 enterprises, evolving from a collaboration tool to an AI-powered innovation workspace, with Strategic AEs acting as account CEOs who lead cross-functional teams. As a Strategic AE, you will own a focused portfolio of Miro’s largest enterprise customers, develop and execute 3–10 account strategies, and map each account’s industry context, executive priorities, renewal dynamics, and expansion potential. You will drive workflow-led expansion into high-value enterprise workflows, connect Miro to measurable outcomes, build executive alignment, orchestrate cross-functional account teams, and maintain a disciplined pipeline using MEDDPICC and mutual plans. Requirements include 10+ years of SaaS sales targeting Fortune 500/Global 2000 firms, a track record of closing $250K–$1M+ enterprise opportunities (often multi-product or multi-year), self-sourced pipeline, cross-functional deal team leadership, and strong AI fluency with the ability to navigate complex environments. The role offers benefits such as equity, wellbeing support, a learning stipend, and a culture focused on belonging, collaboration, and empowering teams to create the next big thing, with location-specific benefits available.

Miro is hiring a General Manager for Japan to lead its fast-growing Japan business, following a recent investment in a Japan Data Center to unlock enterprise opportunities, in a role focused on driving commercial growth while building a strong team and culture. You will set and execute the strategy for Japan's High Touch Sales, own a growth target, win new logos and expand within existing customers, build co-sell motions with partners, and serve as the trusted Miro expert for enterprise customers. You will also lead People & Culture, creating a transparent, accountable Tokyo hub, developing a multi-layered team, and bridging strategy between Japan and JAPAC/global leadership while participating in regional and global leadership bodies. Requirements include 15+ years in direct and partner-led sales, a proven track record in enterprise SaaS sales and partner co-sell, experience leading managers and teams of 20+, and GM or country leadership experience in a global company; background in SaaS/PLG is a plus, with a focus on trust, culture, ambiguity, and talent development. The role offers global benefits (equity, wellbeing, WFH equipment allowance, L&D stipend) and the chance to join a diverse, inclusive culture at Miro, a mission-driven company empowering teams to create the next big thing, with a recruitment privacy policy noted.

The Strategic Accounts team at Miro aims to make it the nerve center for innovation inside Fortune 500 and Global 2000 companies, with Strategic AEs acting as account CEOs who lead cross-functional teams across Solution Engineering, Customer Success, Value Advisory, and executive leadership. As a Strategic AE, you will own a focused portfolio of Miro’s largest enterprise customers, developing 3–10 account strategies and identifying priority initiatives, stakeholders, renewal dynamics, and multi-product expansion opportunities. You will drive workflow-led expansion by positioning Miro around high-value enterprise workflows and tying outcomes to measurable results such as faster product cycles, improved alignment, and better execution across distributed teams. You will build executive alignment and business cases, orchestrate cross-functional deal teams, maintain a disciplined pipeline, and apply MEDDPICC and Command of the Message to move complex opportunities forward. Requirements include 10+ years of SaaS sales experience selling to Fortune 500/Global 2000 with a track record of $250K–$1M+ enterprise deals and cross-functional expansion, plus AI fluency; the role offers benefits such as equity, a wellbeing stipend, WFH allowance, and a diverse, inclusive culture with location-specific details on the benefits board.

The Innovation Architect acts as a Solution Architect for Miro’s MOST program, partnering with customers to translate business strategy into scalable collaboration architectures and serving as a trusted advisor to both business and technical stakeholders. They lead discovery, alignment, and prioritization, turning findings into a structured MOST plan aligned to the 240-hour allocation and an outcomes-driven roadmap. They design governance, facilitate change management, coach on best practices, build lightweight prototypes and templates, and collaborate with IT/Admin to standardize workspace setup and reduce tool sprawl while tracking progress and flagging risks. They ensure delivery through cross-functional collaboration with CSMs, Architects, and Engagement Managers, stay current on Miro innovations and AI features, and continuously improve guidance and assets. Requirements include 6+ years in consulting or related fields, experience enabling enterprise adoption across IT/Design/Strategy teams, strong communication and stakeholder-management skills, familiarity with collaboration governance and workspace architecture, fluency in Japanese and business English, and a willingness to contribute to internal playbooks and share knowledge.

The Professional Services team at Miro helps enterprise customers realize exceptional outcomes through the Innovation Workspace, partnering with Customer Success, Product, and Engineering and leveraging agentic AI on the Miro platform. The Technical Account Manager (TAM) is a highly strategic, autonomous, customer-facing role that serves as a trusted technical advisor to guide workflow transformation, AI-driven adoption, and long-term platform integration—from discovery to delivery. You’ll redesign and optimize Discover–Define–Deliver workflows, enable AI-enabled ways of working (prompt engineering and automation), define integration strategies with APIs, monitor platform health, reduce tool fragmentation, scale adoption via Change Management and Centers of Excellence, and deliver data-driven QBRs to show ROI and continuous improvement. Requirements include 5+ years in enterprise SaaS or similar roles, experience with AI tools and automation, strong fluency with APIs and enterprise IT ecosystems, the ability to lead change management at scale, data-driven decision making, executive-level facilitation, independence, native-level Japanese and business English (Japanese market experience is advantageous). Perks include global benefits (equity, wellbeing, equipment allowance, Learning & Development stipend), a diverse and collaborative culture, and the mission to empower teams to create the next big thing, with a recruitment privacy policy.

The Innovation Architect sits in Miro’s Professional Services MOST program, a subscription-based offering for enterprise customers that provides 240 hours per year to work with Miro experts on designing, implementing, and scaling how their teams collaborate. The role acts as the strategic and architectural layer of a MOST engagement, running discovery, diagnosing current ways of working, designing governance and collaboration infrastructure, and building a sequenced 240-hour roadmap tied to business outcomes while owning AI workflow advisory. Responsibilities include owning the solution roadmap across a portfolio of MOST accounts, leading structured discovery with executive stakeholders, architecting end-to-end Miro implementations (workspace governance, access models, naming conventions, lifecycle), facilitating executive and cross-functional workshops, driving adoption through change management, tracking progress, surfacing risks, and contributing reusable assets. Requirements: 6+ years in consulting/change management/agile transformation or enterprise professional services, experience leading structured discovery with VP-level stakeholders, knowledge of enterprise collaboration governance, fluency in Miro or similar platforms, hands-on AI workflow optimization, ability to simplify complex governance for non-technical audiences, comfort working across IT, Product, Design, Strategy, and PMO, and strong technical fluency with APIs and integrations. What’s in it for you: a global benefits package including equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend; you’ll join a diverse team with a culture focused on belonging and collaboration, with location-specific benefits outlined in the Global Miro benefits board.

Zendesk’s AI Success Strategist owns end-to-end delivery of customers’ AI roadmaps—translating product capabilities into clear business strategies, defining a long-term AI vision, and building executive partnerships to start AI initiatives strong and scale them predictably. The overarching objective is to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI solutions, managing multi-year roadmaps that align Product, Services, Sales, and Partners to deliver measurable business impact, renewals, and expansion. Key responsibilities include serving as the design authority for AI deployments, coordinating with Professional Services, Product, and Engineering to resolve blockers; partnering with executives on strategy; aligning internal and external stakeholders; leading engagements; sustaining a mutual AI roadmap; and owning the channel and adoption strategy with data-driven measurement of impact. Qualifications include a minimum of 5+ years in Customer Success/Experience, at least 1 year of AI experience, experience in enterprise SaaS go-to-market roles, proven use of adoption and health analytics to forecast churn and expansion, a bachelor's degree (advanced degrees or AI strategy/project-management certifications preferred), and strong program management and cross-functional influence. The role is hybrid, requiring in-office attendance part of the week; Zendesk notes its commitment to fairness and inclusion, may use AI screening in recruitment, and provides accommodations for applicants with disabilities.

Zendesk is hiring a high-performing Senior Commercial Account Executive for its Japanese team to provide sales leadership and creative direction to top customers and help build the Platform experience. Responsibilities include leading and developing a subset of Commercial accounts, creating new business and expansion opportunities, collaborating on GTM strategy with the broader Zendesk team, developing multi-year account plans, nurturing CXO relationships, building a partner ecosystem with Channels and Alliances, tracking all sales activities, and working with Solution Architecture to influence product direction through customer feedback forums. Required qualifications include 5+ years of Enterprise SaaS selling with CX experience preferred, proven success in acquiring new business in Japan, experience selling to VP/C-level executives in Mid Market/Commercial, managing complex solution-selling sales cycles, consistently beating targets, and strong interpersonal, presentation, and written communications skills, plus willingness to travel. The role features a Hybrid work model with part-time in-office attendance at a local office, with the specific schedule determined by the hiring manager. Zendesk emphasizes diversity, equity, and inclusion, offers equal opportunity employment, notes AI-based screening may be used, and provides accommodations for applicants with disabilities in accordance with applicable laws.

The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle and must be both sales-focused and technically savvy to convincingly present the software’s merits to Enterprise and Mid-Market executives. They will work with Sales, Marketing, and Product Managers as the technical bridge, owning the prime technical relationship with prospects and delivering information onsite, online, and by phone to drive customer happiness. Requirements include 5+ years of mid-market/enterprise software sales, the ability to map RFI/RFP requirements to software, excellent communication and presentation skills, desired call center experience, experience scoping pilots/POCs, knowledge of web/scripting technologies and SaaS, strong problem-solving and solution-scoping abilities, willingness to work in a fast-paced startup, a bachelor’s degree (graduate degree a plus), and willingness to travel. Desired skills include prior consulting experience implementing enterprise software and in-depth knowledge of customer service software, ITSM, CCaaS, data warehousing, and business intelligence. The role is hybrid with in-office time and remote work, Zendesk emphasizes diversity and inclusion, AI may be used to screen applications, and accommodations are available for applicants with disabilities.