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The Innovation Architect sits in Miro's Professional Services organization within the MOST program, a subscription-based PS offering for enterprise customers that provides 240 hours per year of expert support. The role is the strategic and architectural layer of a MOST engagement, conducting discovery, diagnosing how teams actually work, designing governance and collaboration infrastructure, and building the year-long 240-hour roadmap, including AI workflow advisory. You’ll own the solution roadmap for a portfolio of MOST accounts, architect end-to-end Miro implementations, facilitate executive and cross-functional workshops, drive adoption through change management, and track outcomes across the subscription lifecycle. Requirements include 6+ years in consulting or enterprise services, experience leading discovery with VP-level stakeholders, governance knowledge at enterprise scale, fluency in Miro or a comparable platform, hands-on AI workflow design, and strong cross-functional and API/integration fluency. Perks include global benefits such as equity, wellbeing support, a WFH equipment allowance, and an annual L&D stipend, with a diverse, collaborative culture and location-specific benefits outlined in Miro’s benefits resources.

The Innovation Architect is part of Miro's Professional Services MOST program, which offers enterprise customers 240 hours per year to design, implement, and scale how their teams collaborate using Miro. The role serves as the strategic and architectural layer of a MOST engagement, conducting discovery, diagnosing current ways of working, designing governance and collaboration infrastructure, and building a sequenced 240-hour roadmap aligned to business outcomes (including AI workflow advisory) as the program grows in complexity. Responsibilities include owning the solution roadmap for a portfolio of MOST accounts, architecting end-to-end Miro implementations (workspace governance, access models, naming conventions, lifecycle management), leading AI-powered workflow optimization, facilitating executive and cross-functional workshops, and driving adoption through change management. Requirements include 6+ years in consulting/change management/PS for enterprise clients, experience leading structured discovery with VP-level stakeholders, enterprise-scale governance knowledge, fluency in Miro or similar platforms, hands-on AI workflow design, ability to simplify complex topics for non-technical audiences, and strong cross-functional collaboration with IT, Product, Design, Strategy, and PMO, plus API/integration familiarity. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific variations; Miro emphasizes belonging, collaboration, and a mission to empower teams to create the next big thing.

The Innovation Architect is part of Miro's Professional Services MOST program, delivering 240 hours per enterprise year to help design, implement, and scale collaboration, working with CSMs, Technical Architects, and Engagement Managers on complex accounts. The role acts as the strategic and architectural layer of a MOST engagement, leading discovery, diagnosing how teams currently work, designing governance and collaboration infrastructure, and building a sequenced 240-hour roadmap tied to business outcomes, including AI workflow advisory. Key responsibilities include owning the solution roadmap for a portfolio of MOST accounts, architecting end-to-end Miro implementations with governance and lifecycle management, leading AI-powered workflow optimization across integrations, facilitating executive and cross-functional workshops, and driving adoption through change management and coaching. Requirements include 6+ years in consulting/change management/enterprise PS, experience leading structured discovery with VP-level stakeholders, knowledge of collaboration governance at scale, fluency in Miro or similar platforms, hands-on experience with AI-enabled workflows and APIs/integrations, and the ability to simplify complex topics for non-technical audiences while collaborating across IT, Product, Design, Strategy, and PMO. What’s in it for you: a global benefits package including equity, wellbeing, a WFH equipment allowance, and an L&D stipend, along with a diverse, inclusive team and location-specific benefits aligned with Miro’s mission and culture.

The Innovation Architect is part of Miro's Professional Services MOST program, which provides enterprise customers with 240 hours per year to work with Miro experts on designing, implementing, and scaling collaboration. The role acts as the strategic and architectural layer of a MOST engagement, conducting discovery, diagnosing current ways of working, designing governance and collaboration infrastructure, and building a sequenced 240-hour roadmap plus AI workflow advisory. Responsibilities include owning the solution roadmap for a portfolio of MOST accounts, architecting end-to-end Miro implementations, and leading AI-powered workflow optimization, executive sessions, change management, and adoption efforts while tracking outcomes and producing reusable assets. Requirements include 6+ years in consulting or enterprise services, experience leading structured discovery with senior stakeholders, knowledge of enterprise collaboration governance, fluency with Miro or similar tools, and strong cross-functional communication and API/integration fluency. Miro offers global benefits (equity, wellbeing, equipment allowance, L&D stipend) and emphasizes a diverse, inclusive culture, describing itself as a large, global visual collaboration platform with the mission to empower teams to create the next big thing, serving over 100 million users and 250,000 companies.

- The Innovation Architect sits in Miro’s MOST program as the strategic and architectural layer that translates enterprise goals into a concrete, sequenced 240-hour plan for MOST engagements. - They own the solution roadmap, run structured discovery, map the customer’s operating model, architect end-to-end Miro implementations (governance, access models, naming conventions, lifecycle), and lead AI workflow advisory as core workstreams. - They facilitate executive and cross-functional workshops, drive adoption through change management, track progress across the subscription lifecycle, surface risks early, and adjust the plan as priorities shift. - Requirements include 6+ years in consulting or enterprise services, experience leading discovery with VP-level stakeholders, governance knowledge at enterprise scale, fluency in Miro or comparable platforms, and the ability to design AI-powered workflows while communicating across IT, Product, Design, Strategy, and PMO. - What’s in it for you: a global benefits package including equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, plus a diverse, inclusive culture aligned with Miro’s mission to empower teams.

The Innovation Architect sits in Miro's Professional Services within the MOST program, a subscription-based offering that gives enterprise customers 240 hours per year to work with Miro experts on designing, implementing, and scaling how their teams collaborate. The role is the strategic and architectural layer of a MOST engagement, conducting discovery, diagnosing current ways of working, designing governance and collaboration infrastructure, and building a 240-hour roadmap while owning AI workflow advisory to move from ad hoc usage to intelligent, repeatable systems. You’ll own the solution roadmap for a portfolio of MOST accounts, architect end-to-end Miro implementations (workspace governance, access models, naming conventions, lifecycle management), lead AI workflow advisory, facilitate executive workshops, drive adoption via change management, track progress against outcomes, surface risks, adjust plans, and contribute reusable delivery assets. Requirements include 6+ years in consulting, change management, Agile transformation, or enterprise PS; experience leading structured discovery with VP-level stakeholders; knowledge of collaboration governance and enterprise-scale architecture; fluency in Miro or comparable platforms; hands-on experience designing AI-powered workflows; ability to simplify complex topics for non-technical audiences; cross-functional collaboration across IT, Product, Design, Strategy, and PMO; and strong API/integration fluency. What’s in it for you: a global benefits package including equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, plus a diverse, collaborative culture with location-specific benefits and a mission to empower teams to create the next big thing.

The Innovation Architect sits within Miro's Professional Services MOST program and provides enterprise customers with 240 hours per year to design, implement, and scale collaboration, acting as the strategic and architectural layer that translates goals into a concrete, sequenced plan and roadmap, including AI workflow advisory. They partner with Customer Success Managers, Technical Architects, and Engagement Managers to deliver structured, outcomes-driven engagements across some of Miro's most complex accounts, beginning with discovery and governance design. Responsibilities include owning the solution roadmap for a portfolio of MOST accounts, architecting end-to-end Miro implementations (workspace governance, access models, naming conventions, lifecycle management), facilitating executive and cross-functional workshops, driving adoption via change management, tracking progress against outcomes, surfacing risks, and contributing reusable delivery assets. Requirements include 6+ years in consulting/change management/Agile transformation or enterprise professional services, experience leading structured discovery with VP-level stakeholders and turning findings into a prioritized plan, knowledge of governance at enterprise scale, fluency in Miro or similar platforms, experience designing AI-powered workflows and strong technical fluency with APIs and enterprise IT ecosystems, plus the ability to simplify complex topics for non-technical audiences and work across IT, Product, Design, Strategy, and PMO. What’s in it for you: a global benefits package including equity, wellbeing, an equipment allowance, and an annual Learning & Development stipend, with location-specific variations, alongside Miro's culture of belonging, collaboration, and growth as described by the company.

The Innovation Architect is part of Miro’s MOST program in Professional Services,Serving as the strategic and architectural layer to translate enterprise goals into a structured, 240-hour annual plan for complex accounts. They own the solution roadmap across a portfolio of MOST accounts, conduct discovery, map operating models, design governance and lifecycle management, architect end-to-end Miro implementations, and lead AI workflow advisory to move from ad hoc usage to automated collaboration. They facilitate executive and cross-functional workshops, drive adoption through change management, contribute reusable delivery assets to raise consistency and time-to-value, and track progress while surfacing risks and adjusting plans as priorities shift. The role requires 6+ years in consulting/change management/PS for enterprise organizations, experience leading structured discovery with VP-level stakeholders, governance knowledge, fluency in Miro or similar tools, and hands-on ability to design AI-powered workflows plus API and integration work. Miro offers global benefits, a diverse and inclusive culture, and opportunities for growth, along with location-specific benefits and information on recruitment privacy.

The Innovation Architect is part of Miro's Professional Services within the MOST program, a subscription-based offering for enterprise customers that provides 240 hours per year to work with Miro experts on designing, implementing, and scaling how teams collaborate. The role serves as the strategic and architectural layer of a MOST engagement, leading discovery, diagnosing current work practices, designing governance and collaboration infrastructure, and building a year-long 240-hour roadmap along with AI workflow advisory to move from ad hoc usage to intelligent systems. You’ll own the solution roadmap for a portfolio of MOST accounts, architect end-to-end Miro implementations (governance, access models, naming conventions, lifecycle management), facilitate executive and cross-functional sessions, drive adoption and change management, track outcomes, and surface risks while contributing reusable assets. Requirements include 6+ years in consulting/change management/PS for enterprise organizations, experience leading structured discovery with VP-level stakeholders, knowledge of collaboration governance, fluency in Miro or equivalents, hands-on AI workflow design, and strong cross-functional and technical fluency (APIs/integrations). Benefits mentioned include equity, wellbeing support, a WFH equipment allowance, and a Learning & Development stipend, with context about Miro’s mission and inclusive culture, serving over 100 million users and 250,000 companies since its 2011 founding.

The Innovation Architect sits within Miro's Professional Services organization, specifically the MOST program, providing enterprise customers 240 hours per year to design, implement, and scale collaboration. The role acts as the strategic and architectural layer of a MOST engagement, leading discovery, diagnosing how teams currently work, designing governance and collaboration infrastructure, and building a sequenced road map for the 240 hours, including AI workflow advisory. Responsibilities include owning the solution roadmap for a portfolio of MOST accounts, architecting end-to-end Miro implementations with governance and lifecycle management, leading AI-powered workflow optimization, facilitating executive and cross-functional workshops, driving adoption via change management, and tracking progress against outcomes. Requirements include 6+ years in consulting or related PS roles, experience leading structured discovery with VP-level stakeholders, knowledge of enterprise-scale collaboration governance, fluency in Miro or similar tools, hands-on AI workflow design, comfort presenting to skeptical senior leaders, and strong API/integration fluency. Benefits include equity, wellbeing and WFH equipment allowances, an annual Learning & Development stipend, a diverse and inclusive culture, and location-specific variations; Miro emphasizes belonging and collaboration as part of its mission.

The Innovation Architect in Miro’s MOST program acts as a Solution Architect for collaboration and ways of working, within a yearly professional services subscription that provides 240 hours of guidance to enterprise customers to design, implement, and scale Miro-driven collaboration across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnosing workflow and adoption challenges, designing governance and operating models, and shaping an outcomes-driven roadmap that evolves with customer needs. Responsibilities include leading discovery and alignment sessions, conducting collaboration and workspace assessments, designing governance frameworks, guiding change management, coaching on best practices and AI-enabled workflows, prototyping templates, coordinating with IT/admin, optimizing processes, and tracking milestones while adjusting plans as priorities shift. Required are 6+ years in consulting, change management, Agile transformation, or digital collaboration, ability to lead structured discovery and cross-functional enablement, familiarity with governance/workspace architecture, experience with Human-Centered Design or Design Thinking, fluency in Miro or similar tools, and near-native Japanese with business-level English. The role offers a global benefits package (equity, wellbeing, equipment allowance, learning stipend), emphasizes belonging and collaboration at Miro, and notes location-specific benefits and a Recruitment Privacy Policy.

The Innovation Architect acts as a Solution Architect for Miro’s MOST program, partnering with enterprise customers to translate business strategy into scalable collaboration architectures, governance, and enablement that deliver measurable value from Miro. They lead discovery, align to the 240-hour MOST allocation, facilitate vision and prioritization, assess workflows, and design an outcomes-driven solution roadmap that evolves with customer needs. They design governance frameworks, guide change-management initiatives, build lightweight prototypes and templates, coach teams on best practices and AI workflows, and collaborate with IT/Admin to standardize workspace setup and reduce tool sprawl. Requirements include 6+ years in consulting/change management/Agile transformation or similar, strong cross-functional enablement, familiarity with collaboration governance and workflow mapping, fluency in Miro or similar tools, and near-native Japanese with business-level English. Miro offers global benefits (including equity and a learning stipend), a culture focused on belonging and collaboration, and emphasizes diversity and inclusion, with a Recruitment Privacy Policy in place.

The Innovation Architect acts as a Solution Architect for Miro's MOST program, translating customer business strategy into scalable collaboration architectures and serving as a trusted advisor to both business and technical stakeholders. They lead discovery, align the MOST plan to the customer's 240-hour annual allocation, facilitate vision and prioritization, assess collaboration and workspace readiness, and design governance and an outcomes-driven solution roadmap that adapts to changing needs. They design end-to-end collaboration solutions, including governance, workspace structure, templates, and enablement, coach teams on best practices and AI workflows, build lightweight prototypes and reusable workflows, and guide change-management initiatives. Requirements include 6+ years in consulting or related fields, ability to lead structured discovery and cross-functional enablement, familiarity with governance frameworks and design thinking, fluency in Miro or comparable platforms, and near-native Japanese with business English proficiency. Benefits include equity, wellbeing allowances, a WFH equipment stipend, and an annual Learning & Development stipend, along with a diverse, inclusive culture and location-specific benefits; Miro’s mission is to empower teams to create the next big thing.

The Innovation Architect acts as a Solution Architect for collaboration within Miro’s MOST program, guiding enterprise customers who receive 240 hours per year to design, implement, and scale collaboration solutions in Miro across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnosing workflow and adoption challenges, designing governance and operating models, and shaping an outcomes-driven solution roadmap. Responsibilities include leading discovery, facilitating vision and prioritization, conducting collaboration, workflow, and workspace assessments, designing governance frameworks, guiding change-management, coaching on best practices and AI workflows, building prototypes and templates, partnering with IT/Admin, and tracking milestones with proactive risk management. Requirements include 6+ years in consulting/change management/Agile transformation or related fields; experience enabling enterprise adoption; strong discovery and cross-functional enablement skills; familiarity with governance, workspace architecture, and lifecycle management; fluency in Miro or similar platforms; and near-native Japanese with business English proficiency. Benefits include equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, with a diverse, inclusive culture and information about life at Miro and location-specific benefits.

The Innovation Architect acts as a Solution Architect for collaboration within Miro’s MOST program, an annual enterprise services subscription that provides 240 hours per year to help design, implement, and scale collaboration solutions across teams and geographies. They translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven roadmap while serving as trusted advisors to business and technical stakeholders. Responsibilities include leading discovery, facilitating vision and prioritization, conducting assessments, designing governance frameworks, guiding change management, coaching on best practices and AI workflows, facilitating workshops, building prototypes, partnering with IT/Admin, and tracking progress against milestones to ensure strategic use of hours. Requirements feature 6+ years in consulting/change management/Agile transformation or similar fields, ability to lead structured discovery and cross-functional enablement, familiarity with collaboration governance and workspace architecture, experience with Human-Centered Design/Agile/Design Thinking, fluency in Miro or similar platforms, and near-native Japanese with business-level English. The role offers global benefits (equity, wellbeing, WFH equipment, L&D stipend), and Miro emphasizes a diverse, inclusive culture and mission to empower teams to create the next big thing, with details on life at Miro and recruitment privacy.

The Innovation Architect acts as a Solution Architect for collaboration within Miro’s MOST program, a yearly enterprise services subscription providing 240 hours to help design, implement, and scale collaboration in Miro across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose adoption and governance needs, and shape an outcomes-driven roadmap that evolves as requirements change. Key duties include leading discovery, facilitating alignment, conducting workflow and workspace assessments, designing governance frameworks, guiding change-management, coaching on best practices and templates, building prototypes, and coordinating with IT/Admin for standards and consistency. Required are 6+ years in consulting/change management/Agile transformation or similar, experience enabling cross-functional teams to adopt tools, familiarity with governance frameworks and workspace architecture, fluency in Miro or similar platforms, and near-native Japanese plus business English. The role offers global benefits (equity, wellbeing, equipment allowance, L&D stipend), and Miro emphasizes diversity, inclusion, and belonging.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro's MOST program, a yearly 240-hour enterprise services subscription to help design, implement, and scale Miro-based collaboration across teams. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcome-focused solution roadmap. They lead discovery, help define outcomes and milestones, conduct assessments, design governance and templates, guide change management, coach teams, build prototypes, and provide ongoing advisory support throughout the MOST subscription, updating forecasts and re-prioritizing work as needed. They require 6+ years in consulting, change management, Agile transformation, or related fields, experience enabling cross-functional teams, familiarity with governance frameworks and design thinking, fluency in Miro or similar tools, and near-native Japanese with business-level English. Benefits include equity, wellbeing perks, a WFH equipment allowance, and an annual Learning & Development stipend, within a diverse and inclusive culture that emphasizes growth and collaboration at Miro.

The Innovation Architect is a Solution Architect for collaboration within Miro’s MOST program, a 240-hour-per-year enterprise services subscription that helps design, implement, and scale Miro-based collaboration across teams and geographies. They translate business strategy into scalable collaboration architectures, diagnose adoption challenges, design governance and operating models, and create an outcomes-driven roadmap as trusted advisors to both business and technical stakeholders. They lead discovery and alignment sessions, assess workflows and workspaces, design governance frameworks, guide change management, coach teams, build lightweight prototypes and templates, and partner with IT to standardize governance while tracking milestones and adjusting plans as needs evolve. Requirements include 6+ years in consulting or related fields, ability to lead structured discovery and cross-functional enablement, familiarity with governance/workspace architecture and agile or human-centered design methodologies, near-native Japanese with business English, and fluency in Miro or similar platforms. The role offers global benefits (equity, wellbeing, equipment allowance, L&D stipend) and emphasizes Miro’s mission and inclusive culture, with ongoing advisory support and staying current on AI features and collaboration trends throughout the MOST engagement.

The Innovation Architect acts as a Solution Architect for Miro’s MOST program, Miro’s annual 240-hour enterprise professional services subscription designed to help design, implement, and scale collaboration across teams, functions, and geographies. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnosing workflow and adoption challenges, designing governance and operating models, and shaping an outcomes-driven roadmap that evolves with customer needs. Responsibilities include leading discovery and alignment sessions, conducting workflow and workspace assessments, implementing governance, guiding change management, coaching teams, facilitating workshops, building prototypes, and tracking milestones while flagging risks. Requirements include 6+ years in consulting or related fields, experience enabling cross-functional teams to adopt new tools, familiarity with collaboration governance, workspace architecture, and lifecycle management, plus fluency in Japanese and business-level English. Benefits include a global package with equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, along with the opportunity to work in a diverse, collaborative environment and stay current on Miro innovations and AI features.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a 240-hour-per-year enterprise services subscription to help design, implement, and scale collaboration solutions across teams. They translate business strategy into scalable collaboration architectures, diagnose adoption challenges, design governance and operating models, and shape an outcome-oriented roadmap that evolves with customer needs, serving as trusted advisors to business and technical stakeholders. Responsibilities include leading discovery and alignment sessions, conducting workflow and workspace assessments, designing governance frameworks, guiding change management, coaching on best practices and templates, facilitating workshops, building prototypes, and coordinating with IT/Admin to standardize setups and reduce tool sprawl. They provide ongoing advisory support during the subscription, track milestones and risks, help re-prioritize work as business needs change, and collaborate with CSMs, Architects, and Engagement Managers to ensure consistent delivery and raise the team’s leverage. Requirements include 6+ years in consulting or related fields, experience enabling cross-functional adoption, familiarity with governance/frameworks and workspace lifecycle, knowledge of HCD/Agile/Design Thinking, fluency in Miro or similar platforms, strong communication and stakeholder-management skills, and near-native Japanese with business-level English; the role offers global benefits such as equity, wellbeing, a WFH stipend, and an L&D allowance, reflecting Miro’s inclusive, growth-oriented culture.

The Professional Services organization at Miro partners with Enterprise customers to deliver high-impact solutions in the Innovation Workspace, collaborating with Customer Success, Product, and Engineering and leveraging agentic AI on the platform. The Technical Account Manager (TAM) is a strategic, customer-facing role that acts as a trusted technical advisor, guiding workflow transformation, AI-driven adoption, and long-term platform integration across enterprise processes. Key responsibilities include redesigning the Discover–Define–Deliver workflows, enabling AI-enabled ways of working, recommending integration strategies, supporting API-based tech integration, monitoring usage, enabling Centers of Excellence, driving change management at scale, and delivering quarterly business reviews with data-driven ROI insights. Requirements include 5+ years in enterprise SaaS customer-facing roles, hands-on AI/prompt engineering or automation experience, strong API/integration fluency, experience leading large-scale adoption and change management, data-driven decision making, executive facilitation, and native-level Japanese with business English; experience in the Japanese market is advantageous. Miro offers a global benefits package (equity, wellbeing, WFH equipment allowance, and an annual Learning & Development stipend) and emphasizes a diverse, inclusive culture, with the company serving over 100 million users and 250,000 companies to empower teams to create the next big thing.

- The Professional Services team at Miro partners with Enterprise customers to deliver high-impact, AI-enabled workflow solutions on the Innovation Workspace, collaborating with Customer Success, Product, and Engineering. - The Technical Account Manager (TAM) role is a strategic, customer-facing position acting as a trusted technical advisor to help customers transform workflows, adopt AI-driven practices, and integrate Miro long-term into their enterprise ecosystems. - Key duties include redesigning Discover–Define–Deliver workflows, driving AI adoption and prompt engineering, guiding integrations, monitoring platform health, enabling scaling and governance, and delivering data-driven insights and ROI through Quarterly Business Reviews. - Requirements include 5+ years in enterprise-facing roles (consulting, TAM, or similar), hands-on AI/prompt engineering or automation experience, strong API/integration fluency, change management at scale, executive facilitation, an ownership mindset, native-level Japanese and business-level English, with Japanese market experience seen as a plus. - The role offers a global benefits package (equity, wellbeing support, equipment allowance, learning stipend) and reflects Miro’s emphasis on belonging, collaboration, and a diverse, inclusive culture as it helps teams create the next big thing.

The Professional Services organization at Miro partners with Enterprise customers to deliver high-impact solutions in the Innovation Workspace, collaborating with Customer Success, Product, and Engineering and leveraging agentic AI on the platform. The Technical Account Manager (TAM) is a highly strategic, customer-facing role acting as a trusted technical advisor to guide workflow transformation, AI-driven adoption, and long-term platform integration for enterprise customers, embedding Miro’s AI into their processes. Responsibilities include redesigning the Discover, Define, and Deliver workflows, guiding AI-driven ways of working, managing API/integration tech, monitoring usage to drive adoption, enabling Centers of Excellence, driving change management, and delivering data-driven quarterly business reviews with measurable ROI. Requirements include 5+ years in enterprise-facing roles, hands-on AI/prompt engineering or automation experience, strong API/integration fluency, ability to lead adoption at scale, executive facilitation skills, native-level Japanese and business English, and familiarity with the Japanese enterprise market, plus a continuous learning mindset. Perks and culture include a global benefits package (equity, wellbeing, WFH equipment, and an L&D stipend), a diverse, collaborative environment, and details on location-specific benefits, with more information available on Miro’s benefits board.

Miro's Professional Services helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace by collaborating with Customer Success, Product, and Engineering to deliver AI-powered solutions on Miro's platform. The Technical Account Manager (TAM) is a strategic, customer-facing role that serves as a trusted technical advisor, guiding workflow transformation, AI-driven adoption, and long-term platform integration from discovery through delivery. You will redesign and optimize workflows across Discover–Define–Deliver, enable AI-enabled ways of working including prompt engineering and automation, and plan integrations using APIs and other tech to maximize business impact. You will lead change management, scale adoption through Centers of Excellence, support governance and scalable deployment models, and partner with Customer Success to deliver quarterly business reviews and data-driven ROI improvements. Requirements include 5+ years in enterprise-facing roles, hands-on AI/tools experience, API/IT ecosystem fluency, the ability to lead executive discussions, native-level Japanese and business English, with Japanese market experience being advantageous; the role comes with global benefits and a culture that emphasizes belonging, diversity, and growth.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace by partnering with Customer Success, Product, and Engineering to deliver high-impact, AI-enabled solutions. The Technical Account Manager (TAM) is a strategic, customer-facing role that acts as a trusted technical advisor, guiding workflow transformation, AI-driven adoption, and long-term platform integration to maximize business value. Key responsibilities include redesigning Discover–Define–Deliver workflows with AI capabilities, driving AI-powered ways of working, enabling API and integration-based technology optimization, monitoring usage, and scaling adoption and governance across teams and regions. Requirements include 5+ years in enterprise SaaS customer-facing roles, strong API/integration and change-management skills, data-driven decision-making, executive-level facilitation, independence in a fast-paced environment, and native-level Japanese with business-level English (Japanese market experience is a plus). Miro offers a global benefits package (equity, wellbeing benefits, WFH equipment allowance, and a Learning & Development stipend) within a diverse, inclusive culture that values belonging and collaboration, aligned with their mission to empower teams to create the next big thing.

The Professional Services team at Miro is hiring a Technical Account Manager (TAM) to partner with Enterprise customers, act as a trusted technical advisor, and help maximize business value by embedding Miro’s AI into enterprise workflows. The role is highly strategic and customer-facing, with end-to-end ownership of outcomes and responsibilities that include guiding workflow transformation, AI-driven adoption, and long-term platform integration across the Discover–Define–Deliver lifecycle. Key responsibilities include Workflow Optimization (redesigning workflows and AI-enabled processes, prompt engineering, and integration strategies), Technology Optimization (APIs and ecosystem integrations, platform health and adoption), Change Management & Scaling (coaching internal champions, Centers of Excellence, governance), and Strategic Alignment with data-driven ROI. Requirements include 5+ years in enterprise SaaS roles (consulting or TAM/CS), hands-on experience with AI tools and prompt engineering, strong fluency with APIs and IT ecosystems, proven ability to lead change at scale and facilitate executive discussions, and native-level Japanese with business-level English (Japanese market experience is advantageous). The role offers global benefits (equity, wellbeing, WFH equipment/allowance, and an L&D stipend) and sits within Miro’s collaborative, diverse culture; Miro is a visual collaboration platform used by over 100 million users and 250,000 companies, with a focus on belonging and inclusion.

The Professional Services organization at Miro partners with Customer Success, Product, and Engineering to help Enterprise customers achieve outcomes with the Innovation Workspace, bringing together strategic advisors, onboarding experts, and technical account managers to transform collaboration and innovation powered by agentic AI on Miro’s platform. The role of Technical Account Manager (TAM) is a trusted technical adviser to Enterprise customers, guiding workflow transformation, AI-driven adoption, and long-term platform integration, embedding Miro’s AI capabilities into enterprise workflows from discovery through delivery. Responsibilities include redesigning and optimizing workflows across Discover–Define–Deliver, guiding AI-driven adoption (prompt engineering and automation), recommending integration strategies, enabling API/integration work, monitoring platform health and usage, reducing tool fragmentation, scaling adoption, and delivering data-driven quarterly business reviews with measurable ROI. Requirements include 5+ years in enterprise SaaS customer-facing roles, hands-on experience with AI tools and automation, strong fluency with APIs and integrations, proven change management and platform adoption at scale, executive-level facilitation skills, proactive ownership, native-level Japanese and business English, with Japanese market experience advantageous, and a continuous learning mindset. What’s in it for you: a global benefits package including equity, wellbeing benefits, a work-from-home equipment allowance, and an annual Learning & Development stipend, within a diverse, inclusive culture that aims to empower teams to create the next big thing and adheres to recruitment privacy policies.

The Professional Services team at Miro partners with Enterprise customers to achieve exceptional outcomes in the Innovation Workspace, working with Customer Success, Product, and Engineering and leveraging agentic AI on Miro’s platform. The Technical Account Manager is a highly strategic, customer-facing role acting as a trusted technical advisor to maximize business value through workflow transformation, AI-driven adoption, and long-term platform integration with end-to-end ownership. You’ll redesign workflows across Discover–Define–Deliver, guide AI-driven ways of working (prompt engineering and automation), and recommend integration strategies; you’ll also optimize technology by API/integration work, monitor platform health, reduce tool fragmentation, and support change management and scaling. Requirements include 5+ years in enterprise SaaS, hands-on AI/tools experience (preferred), strong technical fluency with APIs and ecosystems, ability to drive adoption and change at scale, data-driven decision-making, executive-level facilitation, independence, native Japanese and business English; Japanese market experience is advantageous. What’s in it for you: global benefits (equity, wellbeing, WFH stipend, learning stipend), a diverse, inclusive culture, and location-specific benefits as detailed on the benefits board, aligned with Miro’s mission to empower teams and foster belonging.

The Professional Services organization at Miro focuses on helping Enterprise customers achieve exceptional outcomes through the Innovation Workspace, partnering with Customer Success, Product, and Engineering as part of a global team. The role is a Technical Account Manager (TAM) who serves as a trusted technical advisor, guiding workflow transformation, AI-driven adoption, and long-term platform integration while identifying opportunities to embed Miro’s AI capabilities into enterprise workflows. Responsibilities include redesigning workflows across the Discover–Define–Deliver lifecycle, driving AI-enabled adoption, advising on integration strategies and APIs, monitoring platform health and usage, enabling change management at scale through Centers of Excellence, and delivering data‑driven QBRs to demonstrate ROI. Requirements include 5+ years in enterprise SaaS with consulting or customer-facing roles, hands-on experience with AI tools or automation, strong technical fluency with APIs and ecosystems, ability to lead adoption and change management at scale, data-driven decision making, executive‑level facilitation, native-level Japanese and business English, and advantageous experience in the Japanese market. Benefits include equity, wellbeing and learning stipends, a WFH equipment allowance, location-specific variations, and a diverse, inclusive culture aligned with Miro’s mission to empower teams to create the next big thing.

- The Professional Services team at Miro partners with Enterprise customers to achieve exceptional outcomes in the Innovation Workspace by collaborating with Customer Success, Product, and Engineering and leveraging agentic AI on Miro’s platform. - The Technical Account Manager (TAM) is a strategic, customer-facing role that acts as a trusted technical advisor to maximize business value, guiding workflow transformation, AI-driven adoption, and long-term platform integration. - Responsibilities include redesigning Discover–Define–Deliver workflows, enabling AI-driven ways of working, guiding integration strategies, monitoring platform health and adoption, reducing tool fragmentation, scaling via Centers of Excellence, and delivering data-driven ROI through quarterly reviews and continuous improvement. - Requirements include 5+ years in enterprise SaaS or similar roles, hands-on experience with AI tools or automation, strong fluency with APIs and integrations, proven change-management and executive-facing facilitation skills, native-level Japanese and business-level English (Japanese market experience is advantageous). - What’s in it for you: a global benefits package including equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, a diverse and collaborative culture, and Miro’s mission to empower teams to create the next big thing (with location-specific benefits noted).

Zendesk is hiring a high-performing Senior Commercial Account Executive for its Japanese team to provide sales leadership and creative direction to top customers and help build the Platform experience. Responsibilities include leading and developing a subset of Commercial accounts, creating new business and expansion opportunities, collaborating on GTM strategy with the broader Zendesk team, developing multi-year account plans, nurturing CXO relationships, building a partner ecosystem with Channels and Alliances, tracking all sales activities, and working with Solution Architecture to influence product direction through customer feedback forums. Required qualifications include 5+ years of Enterprise SaaS selling with CX experience preferred, proven success in acquiring new business in Japan, experience selling to VP/C-level executives in Mid Market/Commercial, managing complex solution-selling sales cycles, consistently beating targets, and strong interpersonal, presentation, and written communications skills, plus willingness to travel. The role features a Hybrid work model with part-time in-office attendance at a local office, with the specific schedule determined by the hiring manager. Zendesk emphasizes diversity, equity, and inclusion, offers equal opportunity employment, notes AI-based screening may be used, and provides accommodations for applicants with disabilities in accordance with applicable laws.

The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle and must be both sales-focused and technically savvy to convincingly present the software’s merits to Enterprise and Mid-Market executives. They will work with Sales, Marketing, and Product Managers as the technical bridge, owning the prime technical relationship with prospects and delivering information onsite, online, and by phone to drive customer happiness. Requirements include 5+ years of mid-market/enterprise software sales, the ability to map RFI/RFP requirements to software, excellent communication and presentation skills, desired call center experience, experience scoping pilots/POCs, knowledge of web/scripting technologies and SaaS, strong problem-solving and solution-scoping abilities, willingness to work in a fast-paced startup, a bachelor’s degree (graduate degree a plus), and willingness to travel. Desired skills include prior consulting experience implementing enterprise software and in-depth knowledge of customer service software, ITSM, CCaaS, data warehousing, and business intelligence. The role is hybrid with in-office time and remote work, Zendesk emphasizes diversity and inclusion, AI may be used to screen applications, and accommodations are available for applicants with disabilities.