The Ampin App
deep insights into the Atlassian community

GitLab is an intelligent orchestration platform for DevSecOps that aims to boost developer productivity, operational efficiency, security, and digital transformation, with AI embedded as a core productivity multiplier across the team. The Senior Professional Services Engineer role involves delivering installation, migration, training, and advisory services, leading engagements from single-node Omnibus installs to large reference architectures built with Infrastructure as Code and Configuration as Code, and guiding migrations to GitLab SaaS or self-managed deployments. You’ll partner with Engagement and Project Managers, translate customer goals into practical plans, interface with product and engineering to unblock outcomes, mentor junior engineers, and manage multiple engagements in a remote, largely asynchronous environment. Required qualifications include experience with one or more IaC tools (e.g., Terraform, Ansible, Packer, Puppet, Chef or Kubernetes), two or more cloud providers (AWS, GCP, Azure), knowledge of GitLab and security/AI, and strong communication and leadership for customer-facing delivery. GitLab supports fully remote employment worldwide with various benefits and an equal opportunity, inclusive culture, welcoming candidates from diverse backgrounds while noting location-based eligibility.

Zendesk is seeking an Account Executive based in Milano, Italy, with a proven B2B sales track record and a preference for AI-sales experience, to build relationships and expand Zendesk's offerings for new and existing customers. The role focuses on driving top-line revenue growth in Italy by acquiring new customers, penetrating top-tier accounts, cross-selling additional products, and fostering long-term strategic partnerships through data-driven prospecting and retention strategies. Key duties include creating quarterly territory plans, maintaining a robust pipeline and accurate forecast, leading complex, value-centric sales cycles (including PoCs and multi-month deals), and securing C-level sponsorship while collaborating with internal teams. Requirements include a BA/BS or equivalent, 4+ years in cloud/software B2B/AI sales or solution engineering with a proven quota attainment, experience selling to C-levels, excellent presentation/negotiation skills, familiarity with Salesforce, Outreach, Clari, Seismic, Looker, willingness to travel, and fluency in Italian and English. Zendesk highlights its mission and hybrid work model, supports diversity, equity, and inclusion, and notes that AI or automated decision systems may screen applicants; it is an AA/EEO/Veterans/Disabled employer offering reasonable accommodations via peopleandplaces@zendesk.com.