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Zendesk is seeking a dynamic recruiter to join the Go To Market – Professional Services teams in the Americas, in a 360, end-to-end role handling sourcing, screening, and business partnering with Zendesk leaders. Responsibilities include planning and executing recruiting and pipelining goals, attracting diverse talent, maintaining recruiting records, anticipating hiring needs with Hiring Managers, prioritizing multiple requisitions, and collaborating with the rest of the Recruiting team while independently sourcing to build candidate pipelines. Candidates should have 5+ years of in-house full-cycle recruiting, a successful direct sourcing track record, excellent networking and communication skills, the ability to manage competing priorities with urgency, and a confident presenting style; sales market research and Portuguese are a plus. The role requires being physically located in Mexico City or Estado de Mexico, with a hybrid work arrangement that combines onsite and remote work and an in-office schedule to be determined by the hiring manager. Zendesk emphasizes fairness, diversity, and inclusion, may use AI to screen applications, is an equal opportunity employer, offers accommodations for disabilities, and provides information on EEO rights for US-based applicants.

The Principal, Business Transformation at Zendesk's Transformation & Operations Excellence team will lead high-priority, cross-functional strategic initiatives aimed at accelerating enterprise performance and aligning corporate strategies with execution, partnering with senior leaders and, at times, external stakeholders such as private equity owners or consultants. The role owns end-to-end planning and execution, translating corporate strategies into execution-ready initiatives, driving cross-functional teams, governance, business case development, organizational design/change management, and even AI-first initiatives to deliver sustained business outcomes. It also requires providing strategic, data-backed guidance to leadership, building and leading program teams, creating tracking systems and executive reporting, managing risks and obstacles, and embedding changes through change management, while maintaining a hybrid work arrangement with time in the Mexico City office. Ideal candidates have 7–10 years of experience in management consulting, corporate strategy, program management, operations improvement, or related fields, with a proven track record delivering large-scale programs (preferably including AI-driven transformations), strong cross-geography collaboration, executive presence, and the ability to synthesize priorities and drive consensus; certifications such as PMP, Prosci, and Lean Six Sigma are a plus, along with English fluency. Zendesk emphasizes hybrid work, diversity and inclusion, and equal opportunity; applicants must be located in Mexico City or Estado de Mexico, with a hybrid in-office schedule, and there may be AI screening, with accommodations available upon request.

Zendesk is hiring a highly skilled Analyst to lead the “Analysis” area within its BI team, balancing technical and soft skills to establish the function's foundation, ensure data cleanliness, and deliver impactful business insights. The role involves defining new methodologies, standards, governance guidelines, leading projects, mentoring peers, presenting to stakeholders, and stepping in as the team leader when the manager is unavailable. Key duties include refining requirements with internal customers, translating business needs into BI solutions, creating learning materials, performing data profiling, transforming data into dashboards/reports/datasets, conducting moderate to complex statistical analyses, and collaborating with data engineers for validation. Requirements include 6+ years in Analytics/BI, proficiency in SQL and data analysis, experience building dashboards, strong business acumen, and leadership; nice-to-have items include management experience, Python, Looker, Tableau, and project management, with a mandatory location in Mexico City or Estado de Mexico and a hybrid in-office schedule. Zendesk emphasizes an inclusive, hybrid work culture, notes that AI or automated decision systems may screen applicants, and is an equal opportunity employer offering accommodations for applicants with disabilities.

Zendesk is seeking a versatile Development Analyst who blends data engineering, dashboard development, and AI/cloud work within Agile methodologies. The role’s responsibilities include building data pipelines in DBT using SQL, creating and maintaining dashboards in Tableau and Looker, defining new metrics and methodologies, and maintaining the technology stack including AI implementation. Required qualifications are SQL with 5+ years, databases with 4+ years, building dashboards with 4+ years, and Python with 3+ years. Nice-to-have skills include cloud platforms, machine learning/AI, data visualization tools (Tableau, Looker), general software development experience, DBT, Agile 2+ years, and data engineering. The position requires being physically located in Mexico City or Estado de Mexico with a hybrid work arrangement, and Zendesk emphasizes equal opportunity, inclusion, potential AI screening, and accommodations for disabilities.

Zendesk is seeking a Product Manager/Owner for its Employee Technology Platforms to lead the employee experience across enterprise collaboration tools like Google Workspace, Slack, and Zoom in a hybrid workplace. The role involves partnering with leadership and cross-functional teams to define strategy and roadmaps, ensure a world-class, consistent user experience, and drive tool adoption with analytics. Responsibilities include conducting user research, leading agile ceremonies, prioritizing requests for new functionality, and contributing to various collaboration initiatives. Basic qualifications require 5+ years in product/owner roles with an employee focus, 3+ years managing Zoom/AV or similar tools, strong UX and Agile skills, and strong presentation abilities; location is Mexico City or Estado de Mexico with a hybrid in-office schedule determined by the hiring manager. Zendesk emphasizes an inclusive, flexible culture, notes AI may screen applicants, and is an equal opportunity employer that provides accommodations for disabilities.

Zendesk is looking for a Senior Analyst, Ops Integration to ensure accurate and efficient employee lifecycle administration and to scale solutions across the Service Excellence teams. Responsibilities include turning ad hoc processes into scalable capabilities, serving as the escalation path for the Service Excellence team (handling pre-hire, onboarding, transitions, and offboarding), coordinating IT, Procurement, and Legal for lifecycle administration and driving new technologies or processes, leading the process and systems work streams for strategic initiatives like M&A and country setup, and acting as the chief problem solver across P&P while defining and measuring project success. Requirements include a bachelor’s degree in HR, Business Administration, or related field; 4-6 years in HR operations; strong problem-solving, attention to detail, and cross-functional collaboration; ability to manage multiple projects; Workday experience required; Zendesk experience preferred; plus data analysis, process improvement, and Excel/Google Sheets skills. The role is based in Mexico (CDMX or Estado de Mexico) with a hybrid work arrangement requiring in-office presence part of the week, schedule to be determined by the manager. Zendesk emphasizes a fulfilling, inclusive culture, may use AI for screening, is an equal opportunity employer, and provides accommodations for applicants with disabilities upon request.

The AI Services Consultant at Zendesk will serve as the technical expert for the AI-powered Resolution Platform, guiding customers through configurations and optimization to accelerate value and adoption. You will lead end-to-end projects with clear scope and timelines, remove blockers, and ensure on-time delivery while aligning with the customer’s AI roadmap and business goals. Your impact includes providing strategic technical guidance, managing change and training, delivering successful projects, maintaining high customer satisfaction, and collaborating cross-functionally with Customer Success and Sales. Requirements include 5+ years in Consulting/Professional Services, experience in enterprise tech/SaaS GTM roles, adoption analytics and success-plan design, a Bachelor’s degree (AI strategy or PM certifications preferred), and strong PM, communication, and AI proficiency. The role is based in Mexico (CDMX or Estado de Mexico) with a hybrid in-office schedule, and Zendesk emphasizes diversity, inclusion, and reasonable accommodations, with AI-based screening as part of the hiring process.

The AI Services Consultant at Zendesk provides technical solutions and acts as a trusted advisor to help customers configure and optimize the AI-powered Resolution Platform, driving quick time-to-value and measurable business impact. The role aims to accelerate adoption and operational excellence of Zendesk AI solutions by turning customer goals into the right configurations, removing blockers, and delivering end-to-end projects on time. Core responsibilities include providing technical guidance, leading change management and training, delivering successful AI initiatives, maintaining high customer satisfaction, and collaborating with internal teams to align on the customer AI roadmap. Requirements include 3+ years in Consulting/Professional Services, experience in enterprise SaaS GTM roles, familiarity with adoption analytics and success plans, strong communication and project management skills, and AI/product proficiency with preferred certifications; a bachelor’s degree is required, with AI strategy or PM certifications preferred. The position is located in Mexico (Mexico City or Estado de Mexico) with a hybrid in-person/remote schedule, and Zendesk emphasizes diversity, inclusion, and the use of AI in screening along with accommodations for disabilities.

Zendesk is hiring a Product Led Growth Account Executive to join its Digital Segment, aiming to accelerate customer engagement and close sales quickly through a frictionless experience for inbound inquiries. The role focuses on handling inbound inquiries from new and existing customers, primarily via chat and email, with calls when appropriate, to provide exceptional sales support and close deals. Responsibilities include driving expansion with existing customers, acquiring new logos, responding to high-volume leads, articulating Zendesk's value, proactive follow-ups, becoming a product expert, and collaborating with core and strategic sellers to transition more complex opportunities. Qualifications include English proficiency, prior sales experience, a passion for Zendesk, strong organizational skills, the ability to thrive in a fast-paced environment, and a requirement to work in-office 4 days a week, with the role based in Mexico City or Estado de Mexico and a hybrid work arrangement. Zendesk emphasizes an inclusive culture with flexible work options, social impact, and that AI may be used to screen applications, operating as an equal opportunity employer that provides accommodations for disabilities.

The Associate Renewals Manager will oversee the full renewal lifecycle for a portfolio of North America SMB SaaS customers, focusing on relationship-building, customer value, and cross-functional collaboration with Sales, Customer Success, and Revenue Operations to drive renewals. Key responsibilities include independently managing renewals, collaborating with Customer Success Managers and Account Executives to tailor renewal approaches, proactively engaging customers, analyzing account history and product usage to forecast risk, assisting with quotes and contracting with Legal and Finance, keeping Salesforce data accurate, and pursuing upsell opportunities. Core competencies emphasize business knowledge, relationship management, clear communication with conflict resolution, analytical skills for data-driven decisions, and negotiation. Qualifications include 0–2 years of experience in SaaS renewals or related fields, proficiency with Salesforce (CPQ a plus), strong organizational and time-management skills, excellent English communication, an analytical mindset, and a bachelor’s degree or equivalent experience. The role is hybrid with in-office presence in Mexico City or Estado de Mexico, supports a flexible schedule, and Zendesk highlights diversity, inclusion, equal opportunity, and accommodations, including AI screening as part of its hiring process.

The role is Team Lead, North America SMB Renewals, based in Mexico City, responsible for leading and coaching Renewal Representatives while also managing a personal book of business to ensure on-time renewals and customer retention. It is a player‑coach position focused on driving retention, identifying expansion opportunities, and raising the bar on renewal methodology, coaching, and execution across the North America region. Key duties include owning retention targets and renewal risk forecasting, distributing accounts by region and language, defining best practices, conducting weekly 1:1s, running QA programs, delivering regular feedback, and serving as an escalation point, along with managing the full employee lifecycle and onboarding. Operations duties involve embedding with internal teams, identifying process improvements, leading cross-functional projects, recruiting and onboarding new teammates, and leading team meetings and regional escalations. The role requires 4+ years in customer-facing roles with leadership experience, a bachelor’s degree or equivalent, strong communication and collaboration skills, and the ability to work from Mexico City or Estado de Mexico with a hybrid schedule, alongside Zendesk’s commitment to diversity, inclusion, equal opportunity, and accommodations, and the use of AI screening in hiring.

Zendesk seeks a Manager of AI Success Strategists to scale its AI-driven Resolution Platform by building and leading a 6–10 person team that combines deep product expertise with people leadership to deliver predictable, measurable AI outcomes for customers. The mission is to own end-to-end delivery of customers’ AI roadmaps, translate product capabilities into clear business strategies, ensure consistent execution across accounts, and maintain recurring, outcome-driven cadences that drive satisfaction, automation adoption, retention, and forecast reliability. The overarching objectives include owning and scaling the team to achieve double-digit increases in automated resolution adoption, shorten time-to-value for deployments, and materially improve account retention and expansion metrics, while operationalizing repeatable playbooks, SLAs, and accurate forecast and risk detection. Key responsibilities span organizational leadership and people strategy, strategic product partnership and roadmap influence, cross-functional coordination, executive engagement, portfolio-level risk forecasting, commercial growth, and responsible AI governance, with required skills in product fluency, forecasting, and executive presence. Qualifications include 7+ years in customer success or related enterprise SaaS roles, 2+ years of people management leading 6–10 direct reports, GTM or customer-facing experience in enterprise tech, demonstrated adoption analytics, a bachelor’s degree (advanced degrees or AI certifications preferred), and a Mexico-based location requirement (Mexico City or Estado de Mexico) with a hybrid work arrangement.

Zendesk is seeking a Senior Software Engineer for the Engineering & Integration Shared Services team to build and integrate software across Zendesk products and SaaS systems, enhancing employee and customer experiences. Key responsibilities include designing, developing, testing, and deploying standardized integration solutions, ensuring quality with unit/integration/UAT testing, and participating in agile ceremonies, while also pursuing AI-driven automation and collaborating with business teams. Qualifications include 5+ years in backend/integration engineering, advanced Java (with Node.js or Python a plus), API/middleware and event-driven architectures, cloud expertise (AWS serverless or equivalents), SaaS integrations, testing, DevOps collaboration, Agile practices, and a relevant degree or equivalent experience. Preferred skills include Node.js/Python/Bash, low-code/iPaaS, CI/CD, observability/monitoring, security/compliance, data management and orchestration, change management, and exposure to AI/ML concepts. The role requires being located in Mexico City or Estado de Mexico with a hybrid in-office schedule, and Zendesk emphasizes equal opportunity, diversity, inclusion, and privacy with notes about AI screening in the hiring process.

The Senior Contact Center Sales Specialist - LATAM at Zendesk is responsible for driving awareness and sales of Zendesk’s CCaaS Contact Center across Latin America, leveraging deep expertise in contact center technologies and CX suites (preferably Zendesk, Amazon Connect, or AWS). Key responsibilities include collaborating with Zendesk Account Executives, pre-sales teams, and partners to identify opportunities, coordinating with AWS/Amazon Connect AEs, running customer discovery and deal progression, conducting regular forecast cadences, and representing Zendesk at regional events while advocating for innovation and industry trends. Required qualifications include a minimum of 5 years in cloud contact center sales, channel sales experience, fluency in English plus Portuguese and/or Spanish, knowledge of Zendesk and Amazon Connect (or similar), ability to sell at C-level, a proven track record of meeting targets, and strong communication skills. The role offers a competitive salary and benefits, opportunities for professional growth, a collaborative and inclusive work environment, and a chance to lead transformational contact center initiatives using cutting-edge technologies. The position requires being physically located in Mexico City or Estado de Mexico with a hybrid work arrangement, and Zendesk emphasizes fairness and equal opportunity, AI screening, and reasonable accommodations for applicants with disabilities.

Zendesk is seeking an AI-savvy SMB Account Executive to grow the SMB SaaS segment by hunting new opportunities, closing deals, and building broad trusted relationships, using AI-driven insights to accelerate revenue and transformation. Responsibilities include acquiring new SMB customers with AI-powered strategies, managing relationships for satisfaction and retention, leading complex sales cycles with tailored AI solutions, co-creating AI transformation roadmaps with measurable KPIs, and developing data-backed ROI cases while collaborating with Solutions Engineers and cross-functional teams on integrations and expansions. Qualifications require at least 2 years of B2B SaaS sales or solution engineering experience, strong technical aptitude for AI product architecture, proven success in AI-assisted prospecting and closing, excellent CRM/forecasting skills, and an entrepreneurial, collaborative mindset with a BA/BS and willingness to travel. The role is based in Mexico City or Estado de Mexico with a hybrid work model that requires some in-office presence, as determined by the hiring manager. Zendesk emphasizes diversity, inclusion, and fairness, offers a supportive work culture with balance and community engagement, and notes that AI may be used in screening applicants, with accommodations available for disabilities.

The Senior Engagement Manager at Zendesk is responsible for driving success on the company’s most complex, high-value client projects, serving as the lead point of contact and guiding teams from inception through completion with strategic oversight and proactive risk management. The role emphasizes client engagement excellence, cross-functional collaboration, continuous improvement of delivery methodologies, mentorship of junior staff, and support for business development and proposal refinement. Qualifications include 5+ years in client-facing consultancy or professional services with leadership responsibilities, fluency in Spanish and English (Portuguese preferred), strong strategic and analytical thinking, excellent communication, proficiency with project management software and CRM tools, and the ability to travel up to 25%. The position is based in Mexico City or Estado de Mexico with a hybrid work model requiring some in-office presence, reflecting Zendesk’s emphasis on work-life balance and an inclusive culture. Zendesk is an equal opportunity employer that supports diversity, equity, and inclusion, may use AI in screening applicants, and offers accommodations for applicants with disabilities.

Zendesk is seeking an AI Success Strategist to own end-to-end customer AI roadmaps, translating product capabilities into clear business strategies and building executive partnerships to ensure AI initiatives start strong and scale. The role’s mission is to deliver a long-term AI vision, align internal and external teams, and drive adoption, expansion, and measurable business impact, with success measured by customer satisfaction, increased automated resolution usage, and improved retention. Key responsibilities include acting as the design authority for AI deployments, leading solution design and integration guidance, co-creating forward-looking AI strategy with executives, coordinating cross-functional engagement, and maintaining outcome-driven roadmaps and adoption strategies. Qualifications call for at least 5+ years in Customer Success/Experience with 1+ year AI experience, enterprise go-to-market or similar roles, experience using adoption analytics to forecast churn and expansion, a relevant bachelor’s degree (advanced degrees or AI strategy certifications preferred), strong program management and cross-functional influence, and familiarity with Responsible AI practices. The position is located in Mexico City or the State of Mexico with a hybrid work arrangement, and Zendesk emphasizes diversity and inclusion, ethics in AI screening, and accommodations for applicants with disabilities.

The Principal/Senior Sales Strategy Lead at Zendesk focuses on Sales Strategy & Programs using market intelligence, modeling, and analytics to develop deep GTM insights and support revenue growth and profitability for the go-to-market organization. The role is part of a cross-functional team responsible for driving strategy, data analysis, setting financial goals, informing deviations and potential investments, and assessing cross-company program effectiveness to provide strategic and forward-looking operational guidance to senior executives. It is an individual contributor role reporting to the Senior Director of GTM Sales Strategy, offering exposure to strategy, sales, marketing, customer experience, finance, and analytics, and requires curiosity, initiative, and the ability to generate hypotheses, analyze complex data, and make strategic recommendations amid ambiguity. Key responsibilities include partnering with sales leadership to develop and drive Sales Strategy, leading analyses of performance to identify roadblocks and opportunities, leading cross-functional initiatives with Product Marketing, Product Strategy, Sales Enablement, and Sales Ops, identifying untapped markets, improving sales productivity with Sales Ops, and conducting TAM/SAM analysis, propensity modeling, account tiering, segmentation, and headcount planning. Qualifications include 8–10 years in sales strategy or strategic analytics, SaaS software/industry understanding, CRM and analytics tools proficiency with SQL preferred, strong problem-solving and collaboration skills, a quantitative degree (Bachelor’s with MBA/MS preferred), and a hybrid Mexico City or Estado de Mexico work arrangement, with Zendesk emphasizing diversity, flexible hybrid work, equal opportunity employment, and accommodations for disabilities.

Zendesk is hiring a Business Development Manager to build and lead a driven outbound prospecting team targeting the Hispanic Latin America market to grow Zendesk’s footprint. This is a hands-on leadership role requiring strong business processes and metrics, partnering with operations, marketing, and sales to scale the region, and it is a full-time position based in Mexico City but serving the entire region. Responsibilities include hiring, training, and managing the team; developing sales, product, and industry skills; motivating with incentives; preparing team members for future Account Executive roles; and reporting on lead quantity, quality, and revenue, while coordinating with Marketing and Sales. Requirements include 5+ years in Software/SaaS sales, 2+ years of management, a proven track record of quota attainment as an individual contributor, excellent communication and time management, multicultural/high-growth experience, and fluency in Portuguese and English (Spanish desired); proficiency with Salesforce.com and Zendesk is also required. Zendesk emphasizes hybrid work, diversity and inclusion, and equal opportunity, notes that AI may be used to screen applications, and offers accommodations; applicants must be physically located in Mexico City or Mexico State.

This role designs, develops, and deploys workflow automations to streamline cross-functional processes across Employee Services, IT, and People Operations, partnering with stakeholders to reimagine workflows through automation, AI, and system integrations using tools like Zendesk, Workato, Google Workspace, Slack, and Workday. You’ll experiment with AI-powered agents and orchestration frameworks, collaborate with the AI & Automation Director, AI Governance, and Enterprise Architecture teams to pilot new tools, create reusable automation templates and documentation, and manage a prioritized backlog based on impact and strategic objectives. The position requires 5+ years in automation/low-code development, hands-on experience with iPaaS/RPA tools, familiarity with AI APIs, strong ITSM and HR operations workflow knowledge, REST/JSON/webhooks, scripting basics, agile work style, and excellent analytical and communication skills. Basic qualifications include a bachelor’s degree in CS or equivalent, plus 3–5 years of hands-on automation deployment in enterprise environments; preferred qualifications include experience deploying major SaaS platforms (Zendesk, Workday, Google Workspace, Slack), AI orchestration frameworks, measurable automation benefits, data governance and responsible AI practices, and experience in a global distributed enterprise. This is a hybrid role located in Mexico City or Estado de Mexico, requiring in-office presence part of the week (3 days) with specifics set by the hiring manager, and Zendesk emphasizes equal opportunity, diversity and inclusion, plus accommodations for applicants with disabilities, noting that AI-based screening may be used.

Zendesk is seeking a BI Lead/Senior Analyst for its Enterprise BI & Reporting team to support enterprise dashboards using Tableau, Looker, and Snowflake, acting as a technical expert who translates business needs, mentors other analysts, and helps build scalable self-service BI on a modern data stack. Responsibilities include refining requirements with internal customers, translating business needs into BI solutions, developing user learning materials, performing data profiling and complex analyses, and creating dashboards, reports, or datasets with substantial impact. The role also involves collaborating with data engineers and business users for data validation, expanding BI platform operations, documenting procedures and runbooks, supporting self-service training, and maintaining governance assets like the business glossary, data dictionary, and metadata catalogs. Required qualifications include a bachelor’s in Information Systems (or equivalent), 5+ years in BI at Analyst II/Senior Analyst level, strong SQL/Python and BI tools (Looker/Tableau), data profiling and modeling expertise, experience leading large BI projects, the ability to travel less than 5%, and the candidate must be located in Mexico City or Estado de Mexico with a hybrid onsite schedule. Zendesk emphasizes inclusion and fairness, notes that AI screening may be used, and offers accommodations for disabilities, while promoting a hybrid, globally distributed workplace and a commitment to diversity, equity, and inclusion.

The Senior Technical Account Manager (Sr. TAM) at Zendesk acts as a strategic advisor and technical leader for the company’s most complex enterprise customers, designing and implementing sophisticated customer experience strategies and roadmaps that deliver measurable business impact and ROI while mentoring the broader TAM organization. Responsibilities include serving as the technical strategist, architecting and documenting complex CX ecosystems (including multi-brand setups and integrations), leading executive reviews and ROI-focused planning, and coordinating Zendesk resources across multiple implementations. Required qualifications entail 12+ years of technical experience (8+ in enterprise), a proven record as a trusted executive advisor in SaaS environments, expertise in service management and CX transformation, and excellent cross-functional leadership and communication; advanced Zendesk product knowledge is a plus. Key competencies emphasize strategic leadership, business impact, enterprise influence, and mentorship, with success indicators such as adoption and expansion of Premier Enterprise offerings, the TAM being recognized as a trusted advisor, proactive avoidance of issues, and ongoing influence on product strategy. The role is based in Mexico City or the State of Mexico with a hybrid in-office schedule, and Zendesk notes its inclusive culture, potential AI screening, equality and accommodations policies, plus English proficiency (Portuguese a plus).

Zendesk is seeking a Product Led Growth Sales Specialist to join its Digital Segment in Mexico (CDMX or Estado de Mexico), with a hybrid schedule that requires in-office presence part of the week. The role focuses on inbound engagement from new and existing customers, delivering support via chat and email and using calls when needed to build customer delight and guide purchasing decisions. Key duties include responding to high-volume inquiries, articulating Zendesk’s value, proactively following up to resolve issues, becoming a product expert, initiating engaging conversations, coordinating with core sales for complex opportunities, and exceeding targeted activity and revenue metrics. Qualifications include excellent English writing, a desired second language, sales experience or a willingness to start a career in sales, quick learning of tools, strong organization, and a preference for SDR/BDR or other customer-facing backgrounds; in-office four days per week in Mexico. Zendesk emphasizes diversity and inclusion, offers accommodations for applicants with disabilities, and provides resources and contact options for accommodations.

Zendesk is seeking a Revenue Recognition Manager with deep ASC 606 expertise (especially in SaaS) to manage revenue processes, policies, and related systems for customer contracts. The role includes authoritative ASC 606 interpretation, practical application at the contract level, and advisory support to Revenue Operations and Legal on contracts and amendments. Additional duties cover driving continuous improvement of processes and systems, ensuring data integrity, and leading resolution of revenue discrepancies, along with owning monthly/quarterly financial reporting and audit support. The ideal candidate will have heavy ASC 606 knowledge, SaaS experience, a accounting/finance degree (CPA preferred), and proficiency with Zuora Billing, Z-Revenue, NetSuite, and Salesforce, plus strong analytics and cross-functional collaboration, and must operate within US hours and be located in Mexico City or Mexico State for hybrid work. Zendesk emphasizes an inclusive culture with AI screening for applicants, offers a hybrid work model, and commits to diversity and accommodations for applicants with disabilities.

The Business Process Manager at Zendesk will lead transformation efforts to improve business operations and processes, enhancing customer experience through strategic analysis and implementation of improvements. Responsibilities include managing and developing a team, establishing operational rhythms, and fostering a culture of continuous improvement. The role requires significant experience, including over seven years in business operations and two years in people management, with proficiency in Continuous Improvement (CI) methods and project management tools. Zendesk emphasizes a supportive, inclusive work culture with flexible remote working options while ensuring a strong community and diversity commitment. The position is based in Mexico City or State and will involve a hybrid working experience that encourages collaboration and personal connection among team members.