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Atlassian offers flexible work options (office, home, or hybrid) and hires in any country where it has a legal entity. The Principal Enterprise Delivery Manager leads Atlassian’s largest, most complex customers through cloud transitions, acting as a strategic advisor and technical consultant and overseeing delivery and governance of large-scale migrations. You will collaborate with Sales, Solutions, Support, Product Management, Channel Partners, and Engineering to navigate architectural decisions, risk mitigation, performance guardrails, and adoption planning, including adoption of AI features. This role fits someone who thrives at the intersection of strategy, data, and execution, with proven expertise in developing customer cloud strategies, enabling technical cloud adoption, understanding data movement, system integration, and migration outcomes. Responsibilities include end-to-end migration strategy, risk management, technical architecture, trusted advisor work, delivery governance, accountability, stakeholder management, escalation, team leadership, and ongoing industry insight and innovation.

Atlassian offers flexible work options and hires in any country where they have a legal entity. The Principal Enterprise Delivery Manager leads Atlassian’s largest, most complex customer migrations to the cloud, acting as a trusted strategic advisor and technical consultant to senior decision-makers while guiding delivery and governance across cross-functional teams. The role requires a blend of business acumen and technical fluency to shape customer cloud strategies, enable AI and other cloud feature adoption, and understand data movement, system integration, and migration success. Key responsibilities include end-to-end migration strategy, risk management and remediation, technical architecture involving APIs and automation, governance of the migration lifecycle, stakeholder communications, escalation handling, and team leadership. The position also emphasizes industry insight, data-driven decision making, mentoring, and proposing innovative solutions to help customers achieve cloud outcomes.

Atlassian offers flexible work options—office, home, or hybrid—and hires globally where it has a legal entity, with virtual interviews and onboarding as part of its distributed-first approach. The future team is a world-class, unified R&D engineering organization of empowered teams focused on increasing customer adoption of Atlassian Cloud products while supporting enterprise-scale needs, reporting to an Engineering Manager. Responsibilities include building and shipping features daily in a highly scalable, cross-geo environment; conducting code reviews that emphasize readability, testing, documentation, reliability, security, and performance; mentoring teammates; ensuring visibility and monitoring of backend services; and participating in Agile ceremonies. Requirements include 4+ years of backend development experience, a CS degree, experience with scalable RESTful microservices, proficiency in an OO language (e.g., Java/Kotlin/Go/Python), strong database knowledge (RDBMS and/or NoSQL), and solid CI/CD practices with testing, security, and performance benchmarking, along with strong collaboration and communication skills. Familiarity with SaaS/PaaS/IaaS and hands-on experience with public cloud offerings (AWS, GCP, Azure) and cloud architecture patterns are valued as part of producing high-quality software.

- Atlassian offers flexible work locations—office, from home, or a mix—and hires in any country where we have a legal entity. - The CSS organization aims to exceed customer expectations and foster loyalty and trust, driving satisfaction, retention, and growth through a unique customer experience rooted in achieving customer outcomes. - As a Senior Manager, you will lead ITSM SMB teams in India supporting the EMEA region, overseeing 10–12 employees and their support deliverables (email, chat, and video calls) and collaborating with Regional Managers to develop operational processes that drive business results and customer impact. - You will lead Support Engineers and Senior Support Engineers, focusing on coaching, development, performance management, retention, and hiring, with regular interaction with Senior Leadership and cross-functional teams to influence decisions through data and clear communication. - The role also involves fostering Atlassian culture, defining and implementing a scalable support strategy to enhance customer experience, balance cost and coverage, presenting strategy and progress to leadership, and partnering with Engineering, Product, and other teams to drive continuous improvement in products, technology, and processes.

Atlassian offers flexible work options—office, home, or a mix—and hires in any country where it has a legal entity. They’re looking for a Senior Engineering Manager to lead the Developer Observability team, managing about 10–15 engineers who build the signal intelligence capabilities for Atlassian’s next‑gen Unified Telemetry Platform, powering performance monitoring, ML/AI observability, and developer observability experiences. The role aims to inspire innovation and operational excellence and to own the delivery of critical projects in a microservices environment. You’ll be the engineering voice in quarterly planning, help build an open, trusting, and operationally mature culture, and participate in hiring planning and budgeting discussions. Responsibilities include empowering your team to develop new features used by customers, delivering on the team’s projects, collaborating with product managers, designers, and engineers, influencing the team culture, and pursuing ongoing management development opportunities.

The role is a Configuration Specialist in Zendesk’s Managed Services, based in Bangalore, responsible for configuring Zendesk solutions, consulting on best practices, and delivering hands-on production updates for a global portfolio of customers. Responsibilities include maintaining product expertise, managing a backlog for customer portfolios, guiding customers to optimize Zendesk usage, collaborating with global Managed Services Consultants to gather requirements and prioritize tasks, performing detailed account reviews and configuration analyses, and designing, testing, and rolling out complex updates while contributing to process improvements. Requirements include 2–6 years of professional consulting or customer-success experience, Zendesk or CX experience a plus, SQL/Python scripting, familiarity with analytical tools (Excel/Tableau/Power BI), strong communication skills, problem-solving ability, high attention to detail, and the ability to work independently and manage multiple initiatives, with flexibility to work shifts. Location and work model: candidates must be located in or willing to work from Karnataka or Maharashtra; the role is hybrid, requiring some in-office presence with a schedule determined by the manager. Additional notes: Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI screening per policy, and offers accommodations for applicants with disabilities; the role emphasizes collaboration with a global team and growth opportunities in a rapidly expanding managed-services group.

SmartBear believes quality drives great software and offers solution hubs—API Hub, Insight Hub, and Test Hub with HaloAI—that give teams visibility and automation, trusted by over 16 million developers at 32,000+ organizations including Adobe, JetBlue, FedEx, and Microsoft. They’re hiring a Partner Enablement Manager to design and deliver programs that educate, equip, and activate solution partners, resellers, and marketplace partners (Atlassian, AWS, etc.) to confidently position, sell, and support SmartBear solutions, fueling engagement and revenue growth. Responsibilities include building and managing onboarding, playbooks, product training, and demos; delivering live and self-serve partner education; collaborating with Partner Sales, Product Marketing, and Field Marketing to close enablement gaps; managing partner resource hubs/portals; and tracking engagement to improve effectiveness. Requirements include 5+ years in partner enablement, channel marketing, or related B2B SaaS marketing/sales; experience with solution partners, resellers, or cloud marketplaces; strong project management and communication skills; familiarity with enablement tools (Highspot, Seismic, LMS), Salesforce, and collaboration platforms (Confluence, Notion); with bonuses for Atlassian or AWS Marketplace experience, GTM knowledge, and a DevOps/testing background. Why join: opportunities for growth, a culture that invests in success and celebrates, commitment to inclusion and diversity, and SmartBear’s equal opportunity employment ethos, global offices, and award-winning environment guided by values such as being smart, open, driven, accountable, and curious.

1) Atlassians can choose to work in an office, from home, or in a hybrid arrangement. 2) This flexibility gives Atlassians more control over supporting their family, personal goals, and other priorities. 3) The company can hire people in any country where it has a legal entity. 4) The text includes a placeholder for the job description: [[INSERT JOB DESCRIPTION HERE]]. 5) Overall, the message emphasizes flexible work options and a global hiring scope, with the job details to be added later.

Atlassian lets employees choose their work location—office, remote, or a hybrid arrangement. This approach aims to help employees balance family, personal goals, and other priorities. Atlassian can hire talent in any country where it has a legal entity. The text includes a placeholder for a job description to be inserted. Overall, it communicates a flexible, globally capable workplace.

Zendesk is hiring a Senior Engineer to build and scale a Kubernetes-based platform and automate its deployment and lifecycle using technologies like Kubernetes, AWS (EC2/EKS/CloudFormation), containerd, Consul and Vault, with Spinnaker for pipeline automation. The role involves maintaining deployment pipelines, adding advanced self-healing and configuration management, contributing to open source, maintaining engineering docs and blogs, and supporting developers on the platform while coordinating with security to meet SOC-II compliance. Must-have skills include moderate experience with Kubernetes, proficiency in Go or Ruby, experience in Platform Engineering or DevOps, and familiarity with AWS services such as EC2, EKS, CloudFormation and IAM, along with strong ownership and commitment to code quality and tests. Nice-to-have items include Linux experience, on-call production support, and experience building or running self-managed Kubernetes clusters. The role requires being located in Maharashtra (with a note listing Karnataka as an alternative in some postings) and follows a hybrid in-office model; Zendesk emphasizes equal opportunity, diversity and inclusion, may use AI in screening, and offers accommodations for disabilities.

Zendesk is hiring a Product Design Manager in Pune, India, to lead and mentor a growing design team, integrate designers into the broader design practice, and shape a world-class local design culture aligned with the global product strategy. The role reports to the Director, Product Design in the United States and collaborates with teams in the US, Australia, and Singapore, translating strategy and business goals into work across diverse projects while building cross-functional relationships. You will help scale the design practice by recruiting, hiring, onboarding, providing regular performance feedback and coaching, and championing design quality through critiques and feedback while refining processes and templates to increase impact. Requirements include 5+ years in design or related fields, 3+ years of managing direct reports, experience mentoring designers, strong collaboration and communication, and a portfolio showing end-to-end design work; candidates must be physically located in Karnataka or Maharashtra (Pune-based) and follow a hybrid schedule with partial in-office presence as determined by the hiring manager. Zendesk emphasizes equal opportunity and inclusion, notes that AI screening may be used, and offers accommodations for applicants with disabilities, inviting applicants to apply via the official Zendesk careers page.

Zendesk is hiring a seasoned software engineer for Agent Workspace, a hybrid role requiring relocation to Pune with 3 days in the office; candidates must be located in Karnataka or Maharashtra per requirements. The role focuses on building and maintaining microservices and APIs in Java 11+ (Vert.x) and developing frontend features using TypeScript, JavaScript, and React, with REST/GraphQL connectivity; backend architecture for performance and scalability; close collaboration with frontend, product, QA, and DevOps. Requirements include 6+ years of software engineering with 3+ years full-stack, strong JS/TS and React, 3+ years backend (Java preferred) plus Docker, AWS/GCP, relational and NoSQL databases, and excellent problem-solving and communication; agile experience. Bonus points for open-source contributions, CI/CD tooling, system monitoring, API design, mentoring, performance tuning, and driving modern engineering practices and roadmap contributions. Zendesk advocates for diversity and inclusion, offers a flexible hybrid work model, supports reasonable accommodations, and uses AI screening per policy.

Zendesk Product Security is a globally distributed team that embeds security into the software development lifecycle through processes and tooling, including a mature bug bounty program, security reviews, testing tooling, and vulnerability lifecycle management, with a focus on secure-by-design reviews and building new security tooling for customer-facing features. The role is hybrid and based in Pune, India, requiring relocation and three days in the office; candidates must be located in Karnataka or Maharashtra. You’ll join a high-performing team building distributed, high-scale integrations with partners like Slack, Atlassian, and AWS, processing around 10 million events per day and needing strong problem-solving and leadership. Daily duties include designing and leading customer-facing software projects, ensuring long-term viability (18+ months), managing time effectively, communicating clearly, mentoring juniors, championing accessibility, and collaborating with designers and product managers to optimize outcomes for customers. Requirements include 9+ years of full-stack software engineering experience (React/JS/Node/TS), proficiency with modern JavaScript frameworks, mono-repo tooling, Salesforce integrations, and experience integrating with Jira/Slack/Shopify; the tech stack includes Go, JavaScript/TypeScript, React/Redux, AWS, Spinnaker/Kubernetes, and data stores like Aurora/MySQL, DynamoDB, and S3, with Zendesk committed to equal opportunity, AI screening, and accommodations as part of its DEI efforts.

Zendesk builds AI-powered, customizable software that helps businesses connect with customers, and they believe great customer experiences start with great employee experiences. The role is Senior Technical Product Manager for the Custom Data Platform, with the team in Pune and a requirement to be located in Karnataka or Maharashtra, focusing on Custom Objects and Custom Fields to let customers model and manage data for AI and automation. You’ll shape the strategy and roadmap, collaborate across engineering, design, product marketing, and customer success, listen to customers to simplify data challenges, drive adoption, use data to guide decisions, and contribute to the API platform and catalog. Requirements include 5+ years of SaaS/enterprise product management experience, strong technical understanding of APIs, databases, data modeling, or platform extensibility, curiosity about customer workflows, familiarity with event streams and large-scale systems, and clear communication. Bonus points for experience with customer service or CRM platforms, low-code/no-code environments, or prior work with Custom Objects or Custom Fields; location is restricted to Karnataka or Maharashtra with a hybrid in-office schedule, and Zendesk emphasizes AI screening, diversity, and accommodations.

Atlassian offers flexible work arrangements (office, home, or hybrid) and hires in any country where it has a legal entity. The customer support role is to own and troubleshoot technical issues, escalate per SOPs, create knowledge base articles, participate in technical communications and training, and maintain a flexible schedule with on-call support as needed. Core competencies include customer orientation, effective communication, adaptability, teamwork, and a learning mindset, with 3-5 years of technical support or related experience, multi-channel interaction skills, and a track record of de-escalating with executives while mentoring others. Must-have technical skills encompass SQL query writing, log searching/monitoring, APIs/REST, front-end troubleshooting, and foundational networking concepts (DNS, DHCP, SSL, proxies, firewalls), plus ability to analyze Java-based apps and stack traces. Nice-to-have skills include browser dev tools, HAR analysis, Splunk, OAuth/SAML/S-based authentication, Linux, mail protocols (SMTP/IMAP/POP), and familiarity with cloud technologies such as AWS.

Atlassian offers flexible work locations (office, home, or hybrid) and hires globally in countries where they have a legal entity. The role involves owning the customer support experience, troubleshooting and solving technical issues, escalating per SOP, creating knowledge base articles, and participating in technical communications while pursuing specialization and training, with flexible or on-call schedules as needed. Core competencies include customer orientation, effective communication, adaptability, teamwork, and a learning mindset, with 3-5 years of experience in technical support, software services, and large-end-user administration, plus a track record of de-escalating difficult situations and mentoring others. Must-have skills include SQL/database queries, log analysis, APIs/REST, front-end troubleshooting, networking basics (DNS, DHCP, SSL, proxies, firewalls), and debugging Java-based applications. Nice-to-have skills include browser developer tools, HAR analysis, Splunk, OAuth/SSO/SAML, Linux, mail protocols, and familiarity with cloud technologies such as AWS.

The role is for a Senior Site Reliability Engineer to join the SRE team that owns the infrastructure, tooling, and automation for Jira and Confluence Cloud, ensuring reliability for Atlassian’s cloud products. The ideal candidate is a technical leader who stays current with reliability trends and has experience mentoring and growing team members. They should bring deep cloud infrastructure knowledge, programming skills, operational experience, and a drive to improve reliability, performance, scalability, and cost efficiency. The role reports to the Senior Engineering Manager and requires on day one: 5+ years operating high-availability distributed software with monitoring and runbooks; 5+ years of public cloud experience (at least 1 year on GCP); familiarity with Unix/Linux; strong debugging, automation, and backend experience in Java, Go, or Python. Excellent communication skills and an ability to mentor and coach engineers are essential.

Atlassian offers flexible work options—office, home, or a hybrid arrangement—and hires in any country where it has a legal entity, with virtual interviews and onboarding as part of its distributed-first approach. With sufficient timezone overlap, the company can recruit for this role from anywhere in India. The role is a Shield Engineer across five observability teams, supporting telemetry tooling and platform for Atlassian cloud services, handling petabytes of data daily and making it accessible within seconds. You’ll empower hundreds of Atlassian engineering teams with world-class observability, acting as a technical advocate and unblocker for teams using the tooling. Key responsibilities include providing technical guidance, championing user needs, unblocking developers, contributing fixes, automating workflows, maintaining docs and runbooks, collaborating with engineers, and continuously improving support at scale.

Atlassian offers flexible work options (office, home, or hybrid) and hires globally, with this remote position based in India. It’s a Senior Product Manager role for the Customer Observability product, working with an engineering team in Australia and India to build features that help customers manage the performance, scale, and reliability of Atlassian apps. Responsibilities include shipping new monitoring and optimization features, owning and iterating existing monitoring features, conducting customer research, drafting product requirements, and coordinating with design, engineering, and partner teams (and GTM) to improve public postures, SLAs, and documentation, while pivoting bets if needed and partnering with data science to action performance insights and OKRs. Qualifications require about 8+ years building tech products (5+ in PM), preferably in B2B SaaS, experience taking features from discovery to shipping, and the ability to scale platforms to hundreds of millions of users, along with strong data-driven decision making and business impact modeling. Jira Platform is described as the foundation for Jira product experiences, providing scalable platforms for search, navigation, configurations, issues, and other capabilities for admins and end users.

SmartBear offers complete visibility with tools like TestComplete, Swagger, Cucumber, ReadyAPI, and Zephyr, used by over 16 million developers across more than 32,000 organizations including Adobe, JetBlue, FedEx, and Microsoft. They are hiring a Senior Talent Acquisition Partner (hybrid in Ahmedabad) to drive growth by recruiting top talent aligned with SmartBear’s smart, open, driven, accountable, and curious values, and to deliver an efficient, high-quality recruitment process and candidate experience. Key responsibilities include building strong relationships with leaders and hiring managers, managing high-volume global pipelines, overseeing end-to-end recruitment, conducting outreach, evaluating resumes, interviewing, offers, and using data analytics to inform hiring decisions. Requirements include 8+ years of high-volume recruitment experience, a track record of meeting hiring metrics while maintaining candidate quality, strong communication and multitasking skills, and proficiency with ATS and sourcing tools (Greenhouse, Naukri, LinkedIn) plus an interest in applying AI to recruitment. Why join: opportunities for career growth, an inclusive, people-focused culture, recognition such as celebrating birthdays, global offices and awards, and a commitment to ethical practices and equal opportunity, with SmartBear emphasizing diversity and respect.

Atlassian Corporate Engineering (ACE) is a global team of five departments—Enterprise Technology, Go-to-Market Technology, Workplace Technology, Commerce Technology, and AI Technology—dedicated to unleashing the potential of every Atlassian team by delivering high-value products, actionable insights, accelerating solutions, and building trusted business partnerships, while supporting company-wide initiatives and driving AI-driven growth as Atlassian's best customer. Your Future Team is part of Workplace Technology, Global Support, a Level 1-2 in-office team that delivers world-class technology and outstanding customer service to Atlassians and serves as the in-office component of support. As a Senior Technical Support staff member on the Workplace Technology team, you’ll be the face of Technical Support and Onboarding for all Atlassians in one of our busiest hub offices, handling MacOS-heavy onboarding, laptop setup, and in-person and remote support. On day one you should have experience training new hires, excellent communication and stakeholder management, solid MacOS troubleshooting in person and over video, familiarity with collaboration tools (Slack, GSuite, Mural, Loom, Confluence), and experience supporting executive stakeholders and working with a globally distributed team. Preferred but not required are Windows 10/11 experience, JAMF/MDM, SSO platforms (Okta/idaptive), SaaS admin access, and automation tools; you’ll also coordinate ticket handoffs, manage laptop stock for new classes, stay current with onboarding information, collaborate with remote support, and help shape support delivery through process improvements and automations.

Atlassian offers flexible work arrangements—office, home, or hybrid—and hires in any country where it has a legal entity. The Bengaluru office exists, but eligible candidates can work remotely across India. They are seeking a customer champion to drive agreement and improvement across product and operations, focusing on broader customer experience and a visible global impact on process, product, and team. The role is part of the Enterprise Support team, providing advanced support and product expertise to Atlassian’s largest customers as a lead level III support engineer, collaborating with Atlassian offices worldwide and joining a growing team. Responsibilities include reporting to the Enterprise Support Manager, performing root cause analysis, debugging and troubleshooting across one-to-many Atlassian products, and participating in customer-facing calls with progress updates, action plans, and resolution details; the current focus is on Jira and Confluence.

Atlassian supports a distributed-first work model, letting you work in an office, from home, or in a hybrid arrangement. The company hires people in any country where it has a legal entity, and interviews and onboarding are conducted virtually. In this role, you will influence AI product feature development and roadmaps, driving impactful change through clear analysis and recommendations. You will collaborate with cross-functional partners to solve product and business problems, applying technical expertise, quantitative analysis, experimentation, and data presentation to develop strategies, especially for the Atlassian Intelligence suite. You will develop hypotheses, test opportunities to improve products, partner with teams to inform strategy and roadmaps, forecast and monitor key metrics, and use data to ensure the products deliver value to people, businesses, and Atlassian.

Atlassian offers flexible work locations (office, home, or hybrid) and hires globally where it has a legal entity, with virtual interviews and onboarding as part of its distributed-first model. The role is fully remote but must be located in India, and Atlassian is seeking a Senior Frontend Software Engineer to maintain web frontend systems and deliver great user experiences. The company envisions a 100-year future with an engineering organization of empowered teams and a unified R&D approach prioritizing cloud migration across Jira, Confluence, Trello, and Bitbucket. It seeks people who want to write the future and believe they can achieve more together. Responsibilities include building high-performing, fast, testable, scalable client code; collaborating with engineers, designers, and managers to address user pain points; contributing to code reviews and documentation and tackling complex bug fixes; leading projects from design through launch to operation; and onboarding and mentoring junior engineers.

Atlassian offers flexible work locations (office, home, or hybrid) and hires globally where they have a legal entity, with virtual interviews and onboarding as part of being a distributed-first company. The role involves building and shipping features in a highly scalable, cross-geo distributed environment. You’ll work in an open, collaborative setting with engineers, architects, product managers, and designers, reviewing code with a focus on readability, testing, documentation, reliability, security, and performance. You’ll mentor teammates, share knowledge through formal and informal sessions, and ensure visibility, error reporting, and monitoring of high-performing backend services. You’ll participate in Agile development practices, including daily stand-ups, sprint planning, retrospectives, and show-and-tell demo sessions.

Atlassian offers flexible work locations—office, home, or a mix—and hires in any country with a legal entity, with interviews and onboarding conducted virtually as part of a distributed-first approach. In Customer Engagement, roles include identifying technical deployment and transformation opportunities by evaluating customer environments and engaging with business and technical leaders, and coordinating with account teams to deliver briefings on technical solutions and strategies. In Solution Architecture, the focus is on leading architecture efforts to address complex technical needs, managing dependencies to enable cohesive customer scenarios, and providing deployment guidance and best practices. Resource Management and Project Delivery involve ensuring optimal resource engagement, executing the Migration Execution Plan, managing high-risk projects with comprehensive project plans, milestones, and goals, and communicating with stakeholders to foster alignment; they also coordinate with Support and Engineering to ensure on-time delivery and escalate blockers as needed. Team Leadership and Industry Insight emphasize fostering a cohesive team, mentorship, staying ahead of industry trends, proposing innovative solutions to business challenges, and leading steering committee meetings to advocate for the team and meet customer objectives.

Atlassian offers flexible work options—office, home, or hybrid—operating as a distributed-first company with virtual interviews and onboarding, hiring anywhere with a legal entity, and a Bengaluru office with remote work eligibility across India. The principal engineer role is for a seasoned engineer with broad backend experience who acts as a role model and mentor to junior teammates. In this role, you regularly tackle the largest and most complex problems from technical design to launch, delivering solutions used by other teams and products while determining plans of attack for large projects. You’ll lead code reviews and documentation, handle complex and high-risk bug fixes, set standards for reviews, tackle complex architecture challenges, apply architectural standards, and partner across engineering teams on company-wide initiatives spanning multiple projects. You’ll transfer depth of knowledge from your current language to excel as a software engineer and mentor more junior members.

Atlassian offers flexible work options (office, home, or hybrid) and hires globally with virtual interviews and onboarding. The Customer Support Services (CSS) team aims to deliver legendary support that delights customers, deepens loyalty, and helps them unlock the full potential of Atlassian products. The CSS Incident Manager (CSS IM) role leads customer-facing reliability and security incidents, coordinating across diverse teams and maintaining timely, clear communication with internal and external stakeholders. Responsibilities include proactive incident management, communications through official channels (Status Page and notifications), participation in post-incident reviews, and root-cause analysis to understand customer impact. The role emphasizes collaboration across Product, Support, Engineering, and Legal to drive continuous improvements and to develop and maintain runbooks, playbooks, and training materials.

GitLab is an open-core software company offering an AI-powered DevSecOps platform used by over 100,000 organizations, with a mission to enable everyone to contribute to the software that powers our world. The platform unites teams, reduces barriers, and GitLab emphasizes AI as a core productivity multiplier across its workflows, with products like Duo Enterprise and Duo Agent Platform delivering AI benefits throughout the SDLC. The Senior Data Governance Program Manager will translate GitLab’s data governance and quality strategy into cross-functional programs, coordinating with Sales, Marketing, Finance, Customer Success, Product, Legal, IT, and Risk to establish data ownership, reliable data quality, and consistent policy and compliance practices. Responsibilities include creating a scalable governance framework, establishing operating cadences, defining data steward roles, driving accountability, implementing controls and audits, and providing regular status updates as the program progresses through quality improvement, cataloging, policy formation, and ongoing compliance monitoring. The Data Governance and Data Quality team operates within GitLab’s Enterprise Data Team in a fully remote, distributed environment, focusing on governance policies, data lifecycle management, and secure, compliant data use, while offering benefits like flexible PTO, equity, growth opportunities, parental leave, and inclusive, merit-based opportunities.

Zendesk is seeking a Senior Technical Product Manager to lead the development of ITSM Change Management capabilities within its Employee Service initiative, enabling ITIL-compliant workflows in Zendesk. The role requires understanding customer needs, becoming a subject-matter expert on the employee service offering, and guiding a cross-functional scrum team to execute the roadmap with global collaboration. Responsibilities include defining and owning the product roadmap for Change Management, synthesizing customer insights and market trends, collaborating with engineers, designers, and marketers, engaging with customers, analyzing data, researching competitors, and setting impact-focused success metrics while prioritizing simplicity and usability. Basic qualifications include 5+ years in product management in a fast-paced agile environment, ITSM/ITIL experience, a track record of shipping scalable products, and strong communication; preferred qualifications include a Bachelor's degree, data-driven B2B SaaS experience, knowledge of metrics and dashboards, and experience delivering ML/AI features. The role is limited to candidates located in Karnataka or Maharashtra with a hybrid on-site/remote schedule, and Zendesk emphasizes diversity and inclusion, AI-based screening, and accommodations for applicants with disabilities.

Zendesk is seeking a Senior Software Engineer to build and evolve a real-time data ingestion platform, focusing on data quality, observability, and pipeline reliability as data moves from Kafka to Snowflake via Snowpipe Streaming. The role involves designing and maintaining scalable data pipelines, developing internal tooling for schema validation and automated checks, and owning the reliability of ingestion systems deployed on AWS, with close collaboration across data producers, analytics engineers, platform teams, and business stakeholders. Core skills include solid Java programming, experience with distributed systems like Kafka and Snowflake, SQL for diagnostics and data quality workflows, and proficiency with Docker/Kubernetes and overall observability practices. The ideal candidate has a systems mindset, a passion for high-throughput real-time platforms, the ability to influence technical direction, and strong communication and mentoring skills; nice-to-haves include GenAI tools, cloud-native data platforms, and familiarity with dbt or ELT frameworks. Note on location and hybrid work: Zendesk states the role is open to candidates located in Maharashtra or Karnataka with a hybrid, partially in-office schedule, and the company emphasizes equal opportunity and accommodations.

SmartBear offers quality-focused software testing and visibility products—SmartBear API Hub, Insight Hub, and Test Hub with HaloAI—trusted by over 16 million developers at 32,000+ organizations, including Adobe, JetBlue, FedEx, and Microsoft. The Senior Manager - Cloud Engineering Lead will lead a geographically distributed DevOps team of about 10 engineers across continents, driving technical and process improvements for SmartBear’s test management products and collaborating with product, support, and engineering teams. Responsibilities include managing delivery with agile practices, coaching engineers to grow, prioritizing milestones and deliverables, planning major cloud infrastructure projects, and handling on-call escalations with cross-functional alignment and cost-efficiency. Requirements include 7+ years leading Cloud/DevOps teams, a BS/MS in Engineering or Computer Science, English at least B2, experience with public/private cloud (preferably AWS), agile methodologies, and global multi-site leadership with a track record of coaching. SmartBear emphasizes a people-centric culture, growth opportunities at all levels, inclusion and diversity, recognition through awards, and equal-opportunity employment across offices worldwide.

Atlassian offers flexible work options (office, remote, or hybrid) and hires in any country with a legal entity to help employees manage family and personal priorities. The role requires at least 8+ years in support, software services, or system administration for large end-user communities and 3+ years with enterprise customers, plus effective communication and time-management skills. Candidates must have a continuous learning mindset, strong technical troubleshooting abilities, and the capacity to isolate variables, reproduce issues, perform root-cause analysis, and escalate when needed. Responsibilities include troubleshooting and resolving complex issues related to Atlassian Guard, Atlassian Account, and Cloud Administration (SSO/SAML, SCIM, provisioning, org management, security policies); serving as a subject matter expert and escalation point, collaborating with product and engineering to drive resolution; analyzing logs and system behaviors using Splunk, browser dev tools, and REST APIs; guiding customers through advanced troubleshooting, root cause analysis, and solution implementation, often in live sessions; mentoring and coaching other support engineers, and contributing to internal and external documentation, knowledge base articles, and process improvements; participating in on-call rotations and incident response. The role also involves advocating for customer needs and supporting cross-product migrations, org merges, and advanced administrative scenarios.

Atlassian offers flexible work options (office, remote, or hybrid) and can hire people in any country where they have a legal entity, balancing employees’ family and personal goals. The role focuses on troubleshooting and resolving complex customer issues related to the Atlassian Jira suite, requiring strong technical skills in web troubleshooting, Browser DevTools, APIs, SQL, and networking. It involves analyzing logs, audit trails, and system behaviors using tools like Splunk and REST APIs, as well as browser development tools, to inform solutions. Responsibilities include contributing to internal and external documentation and process improvements, and participating in on-call rotations and incident response for critical issues. The position also entails advocating for customer needs, representing the voice of the customer in product and process discussions, and guiding customers through advanced troubleshooting and root cause analysis, often in live sessions.

Atlassian offers flexible work options—office, remote, or hybrid—and hires in any country where it has a legal entity, supporting teammates' personal goals and priorities. The company is seeking a well-rounded Technical Program Manager for the Trust TPM team in the India region to lead security and compliance engineering programs and work closely with the Trust Engineering team and other stakeholders across the company. The Trust Engineering organization focuses on developing platforms and software to strengthen Security, Compliance, and Privacy within product design and functionality. The role requires strong technical depth and the ability to shape product strategy and lead execution, including defining strategy and roadmaps for security/compliance programs, building tools to integrate security checks into the SDL, collaborating with CISO/legal/governance teams, and assisting with regulatory certifications. It also involves coordinating with stakeholders in the US, Australia, and India, developing scalable security processes driven by data, and communicating status, risks, dependencies, and insights across teams.

Atlassian offers flexible work options—office, home, or a hybrid model—and hires globally in any country with a legal entity, with virtual interviews and onboarding as part of its distributed-first approach. The Search Platform team powers Atlassian's search functionality, aiming to provide reliable infrastructure, a consistent user experience, and improved accuracy of results. As Atlassian's client base and content volume grow, search becomes an increasingly exciting and challenging engineering domain. The role requires strong software engineering skills (about 80% engineering and 20% machine learning) and involves tackling complex problems from technical design to launch, planning large projects, and solving architecture challenges while applying standards. It also involves leading code reviews and documentation, handling complex high-risk bug fixes, setting coding standards, partnering across engineering teams on company-wide programs, transferring knowledge across languages, and mentoring junior team members.

Atlassian supports flexible work locations—office, home, or a mix—and hires globally in any country where it has a legal entity, with interviews and onboarding conducted virtually as part of being distributed-first. The Search Platform team powers the search functionality across Atlassian products, aiming to provide reliable infrastructure, a consistent user experience, and improved result accuracy. As Atlassian’s client base and content volume grow, search becomes an increasingly exciting and challenging engineering domain. The job requires strong software engineering skills, with 80% engineering and 20% machine learning, and offers opportunities to handle complex problems from design to launch, plan large projects, and tackle architecture challenges while applying architectural standards. You’ll also lead code reviews and documentation, handle complex high-risk bug fixes, set standards for meaningful reviews, partner across engineering teams on company-wide programs, transfer knowledge across languages to excel as a Software Engineer, and mentor junior team members.

Atlassian supports flexible work options (office, home, or hybrid) and hires globally where there is a legal entity, with interviews and onboarding conducted virtually as part of a distributed-first approach. The Customer Support & Services organization aims to exceed customer expectations and build loyalty by delivering a differentiated, connected customer experience rooted in achieving customer outcomes. As a Support Engineer, you will support customers via email, chat, or phone, owning, diagnosing, reproducing, and fixing technical issues promptly, and you must be a motivated self-starter and self-learner who embraces challenges, with the ability to work EMEA/APAC hours and weekends. Responsibilities include delivering world-class support through multiple channels, escalating issues per Standard Operating Procedures, and creating knowledge base articles to capture learnings for reuse. Competencies emphasize customer orientation, effective communication, adaptability, teamwork, and learning aptitude, with a focus on technical specialization and ongoing training.

Atlassian offers flexible work options (office, home, or hybrid) so employees can balance family, personal goals, and priorities, and hires in any country where the company has a legal entity. This particular role is APAC-shift exclusive, with working hours from 9:00 AM to 6:00 PM AEDT/AEST (3:30 AM to 12:30 PM IST). The role involves resolving application issues through professional communication, diagnosing code errors, performing root cause analysis, creating knowledge-base articles, escalating and prioritizing tickets, and partnering with development and product teams to convey customer needs and urgency. It also requires advocating for customers to influence product direction, growing into a highly skilled support engineer across the Atlassian stack, and mentoring others while managing time across multiple tasks. Qualifications include 5+ years in a technical software-support role with Java/J2EE and JVM experience, OS knowledge (Windows/Linux), databases, application servers, network basics, plus strong empathy, de-escalation skills, and excellent written and verbal communication to work with a wide range of colleagues from junior engineers to executives.

Atlassians can choose where to work—office, home, or a hybrid—and the company hires in every country with a legal entity, with virtual interviews and onboarding as part of being distributed-first. The role focuses on developing, refining, and executing a strategic vision for Jira Service Management’s IT Asset Management (ITAM) suite to meet customer needs in a scalable way. It emphasizes holistic problem-solving, identifying interconnections between product components and designing solutions with the bigger picture in mind. Responsibilities include communicating complex concepts to diverse stakeholders, engaging cross-functional partners for alignment, fostering strong partnerships, and leading a culture of experimentation and rapid iteration to drive product innovation and move ideas from conception to execution. The ideal candidate is a deep, critical thinker and excellent communicator with a bias for action and an experimentation mindset, capable of leading 6-7 Product Managers to maximize customer success.

Zendesk is hiring a Staff Software Engineer (Backend or Fullstack) for Change Management in Pune, India, on a hybrid, full-time basis to design and evolve the change request and approval framework. You will drive the architecture, execution, and technical roadmap for scalable, automated change-management workflows and collaborate across product, design, and engineering teams. The role requires 8+ years of backend or full-stack experience with strong Ruby on Rails and MySQL/Aurora expertise, plus JavaScript/TypeScript, React/Redux, GraphQL/REST, testing, and multi-tenant SaaS architecture. Preferred qualifications include ITSM/ITIL exposure, API design from scratch, and prior Zendesk platform familiarity, with the tech stack featuring Ruby/Rails/MySQL on the backend and React/GraphQL on the frontend, along with AWS and Kubernetes familiarity. Zendesk emphasizes hybrid work, growth opportunities, and a strong equal-opportunity, diversity-focused culture, with a location eligibility note that candidates must be located in Karnataka or Maharashtra and accommodations available upon request.

This is a hybrid Frontend QA Engineer role at Zendesk requiring 3 days in the office, relocation to Pune, and a location constraint that candidates be physically based in Karnataka or Maharashtra with a hybrid onsite schedule. The ideal candidate should have 6+ years of industry experience (including at least 3+ years in QA), a strong background in Cypress UI testing, proficiency in JavaScript and TypeScript, and experience managing GitHub CI/CD pipelines and testing infrastructure. Key responsibilities include designing and executing UI tests with Cypress and Capybara, collaborating with frontend developers, maintaining and improving automated testing frameworks, analyzing results and defects, managing the testing infrastructure, and mentoring engineers in Cypress, React, JavaScript, and TypeScript. Required qualifications include a Bachelor’s degree in CS/Engineering, 7+ years in software testing with 3+ years focused on frontend/UI testing, hands-on Cypress experience, JS/TS proficiency, testing infrastructure and GitHub CI/CD expertise, strong problem-solving and communication skills, and Agile/Scrum experience. Preferred qualifications include experience with Selenium or Playwright, Jest/Jasmine/Mocha, Git, knowledge of modern frontend frameworks (React/Angular/Vue), cloud-based testing, and Zendesk’s commitment to diversity, equal opportunity, AI screening, and accommodations for disabilities.

Zendesk is hiring for a senior software engineer to join its Pune Product Development Center of Excellence in a hybrid role, requiring relocation to Pune and three days in the office. The role focuses on designing, leading, and implementing distributed, high-scale integrations that extend Zendesk’s core SaaS product, collaborating with partners like Slack, Atlassian, and AWS, and handling around 10 million events per day. Candidates should have at least 6+ years of commercial software engineering experience, with 3+ years frontend (JavaScript/React) and 3+ years backend (Typescript/NodeJS/Java/Golang) and a track record of building reliable, scalable solutions. The tech stack includes JavaScript/TypeScript, Golang, Ruby on Rails, React-based frontends, AWS-based servers, Spinnaker deployments to Kubernetes, and data stored in Aurora/MySQL, DynamoDB, and S3, with experience building integrations with Jira/Slack/Shopify/MS Teams as a plus. Zendesk emphasizes diversity and inclusion, offers a hybrid working model, outlines privacy and accommodation policies, and notes location restrictions (Karnataka or Maharashtra) while inviting early hires to shape the Pune center’s culture and growth.

Zendesk is hiring a Senior Software Engineer for the Connector Lab in Pune to help build Action Builder, a next-generation iPaaS, in a hybrid role that requires relocation to Pune and three days per week in the office. The role involves designing, building, and maintaining third-party connectors with the Connector SDK, defining bundles and patterns, leading technical design discussions, collaborating with SDK and platform teams, and applying AI to accelerate development while ensuring connectors are scalable, secure, and observable. You’ll mentor junior engineers, set standards for testing, CI/CD, error handling, and observability, and partner with Product to identify the most impactful connectors for customers. Requirements include 7+ years in software development (ideally in integrations or API-driven systems), strong JavaScript/TypeScript skills, experience with REST/GraphQL/OAuth/webhooks, and hands-on work with third-party APIs and scalable architectures, plus a customer-focused mindset and strong communication. Zendesk highlights a Pune Product Development Center of Excellence, a flexible hybrid and inclusive culture with location-based hiring in Karnataka or Maharashtra, equal opportunity and accommodations from the company, and a note that AI may be used in screening.

Atlassian offers flexible work arrangements (office, home, or hybrid) and hires people in any country where it has a legal entity, giving employees control over family and personal priorities. The role focuses on delivering world-class customer support via chat, email, and phone, owning and troubleshooting technical issues, escalating per standard operating procedures, creating knowledge base articles, and sharing learnings across teams. Additional duties include participating in technical communications within the Technical Support team, focusing on a technical specialization, and attending technical training. Competencies required are customer orientation, effective communication, adaptability, teamwork, and learning aptitude. Qualifications include 3-5 years in technical support/Software services/system administration for large end-user communities (SaaS preferred), multi-channel support experience in high-volume environments, and must-have skills such as SQL querying, log analysis, APIs/REST, browser dev tools, Splunk, front-end troubleshooting, and basic network concepts; nice-to-haves include OAuth/SSO/SAML, Linux, mail protocols, cloud technologies (AWS), and Java-based app troubleshooting.

Atlassian supports flexible work options—office, home, or a mix—along with virtual interviews and onboarding as part of its distributed-first approach. The Mid-Market Manager India role leads a team focused on acquiring and managing mid-sized customers in India, developing tailored strategies, nurturing key accounts, and can be based remotely or in the Bengaluru office. Responsibilities include leading the mid-market sales team, creating strategic plans to penetrate and expand the Asia-focused mid-market, elevating the Atlassian brand through executive engagement and events, mentoring the team, setting performance goals, recruiting, and collaborating with internal and partner teams to streamline sales and report to senior management. The candidate should have experience in sales as both an individual contributor and a manager in India, with a proven track record of hitting targets and pipeline goals, plus experience building multi-country sales strategies and understanding APAC cultural nuances and Atlassian’s India-specific regulatory and data considerations. They should be proficient with CRM, pipeline management, and analytics tools, motivated to coach selling professionals, eager to challenge traditional sales models, and comfortable in a fast-paced international environment while sharing learnings with the team.

Atlassian supports flexible work options—office, home, or a combination—hiring globally with virtual interviews and onboarding as part of a distributed-first approach. The company strives to unleash the potential of every team with agile & DevOps, IT service management, and work management software that helps teams organize, discuss, and complete shared work. Its products—Jira Software, Confluence, and Jira Service Management—are used by the majority of the Fortune 500 and over 300,000 companies worldwide, including NASA, Audi, Kiva, Deutsche Bank, and Dropbox. The Mid-Market sales team manages a portfolio of mid-sized customers and acts as a strong advocate, providing feedback to product and engineering to enhance customer experience, working closely with Channel Partners, Product Specialists, Account Managers, and Solution Engineers. All efforts are guided by Atlassian’s values as a compass for evolving its sales model and aiding customers in deploying and utilizing Atlassian at scale.

GitLab is an open-core AI-powered DevSecOps platform used by more than 100,000 organizations, with a mission to enable everyone to contribute to and co-create software that powers the world. As an Intermediate Backend Engineer on the next-generation Security Platform Management team, you’ll help build enterprise security solutions from the ground up, including a new Security Manager role system, asset inventory with posture sharing, and unified configuration for GitLab’s security tools, working with a distributed team across the US, Israel, and India. You’ll design and develop backend capabilities in Ruby on Rails with PostgreSQL, build scalable REST and GraphQL APIs, collaborate with Infrastructure, Policies, and Security Insights teams, and implement unified configuration mechanisms for security tools within focused squads delivering high-impact features. Requirements include proficiency in Ruby on Rails production services, experience with PostgreSQL schemas and queries for large-scale data, REST/GraphQL APIs integration, Git-based CI/CD, familiarity with Elasticsearch and NoSQL, and a genuine interest in security for enterprise customers, with the ability to work autonomously in a remote, asynchronous environment. The Security Platform Management team is part of GitLab’s Security Risk Management area and consists of eight backend engineers, one product manager, and one UX designer distributed across the US, Israel, and India; GitLab emphasizes remote work, flexible benefits, and equal opportunity, inviting candidates from diverse backgrounds to apply even if they don’t meet every qualification.

Atlassian supports flexible, distributed-first work arrangements—employees can work from an office, from home, or a hybrid, with interviews and onboarding conducted virtually; the Bengaluru office serves as a hub with remote options across India. As a global leader in cloud collaboration, Atlassian runs Jira and Confluence cloud on millions of Postgres databases managed via AWS, Aurora, and RDS. To address evolving needs, Atlassian is building a self-managed Postgres platform on AWS and GCP using Kubernetes and open-source technologies, designed to efficiently pack thousands of databases into a single cluster, manage connections at scale, and support custom extensions. The vision is to establish deep PostgreSQL expertise within Atlassian, starting with the India team, by creating a team of PostgreSQL contributors who drive open-source contributions and set operational standards for schema management, upgrades, patching, and database reliability. Key responsibilities include contributing to open-source projects, representing Atlassian in the PostgreSQL community, leading initiatives to improve scalability, performance, reliability, and security of the self-managed Postgres, collaborating across teams to define technical strategy and robust storage solutions, establishing best practices in distributed systems and cloud infrastructure, and mentoring engineers to become active open-source contributors.

We are seeking a reliability expert passionate about scaling Cloud services to join our SRE teams. The ideal candidate is aware of current industry trends, values working with diverse partners, can articulate business impact, and can dive deep into technical solutions. They should have deep understanding of modern Cloud infrastructure, programming expertise, operational experience, and a desire to change the status quo. The role involves analyzing and improving services and processes to achieve higher reliability, performance, scalability, and cost efficiency by crossing team and functional boundaries to advocate for reliability methodologies and by collaborating with platform, product, and SRE teams to build reliability into the platform and drive adoption into products. You will be the driving force for change and report to a regional Senior Engineering Manager in SRE.

We are seeking a reliability expert to help scale Cloud services as part of our expanding Site Reliability Engineering (SRE) teams. The ideal candidate stays current with industry reliability trends, values collaborating with diverse partners, can articulate the business impact of problems, and can dig deeply into technical solutions. They should bring a deep understanding of modern cloud infrastructure, programming experience, operational know-how, and a desire to challenge the status quo, with a focus on improving reliability, performance, scalability, and cost efficiency. The role involves crossing team and functional boundaries to advocate reliability methodologies, working with platform, product, and SRE teams to build reliability into our platform and drive adoption in our products. Ultimately, you’ll be the driving force for change and will report to a regional Senior Engineering Manager in SRE.

- Atlassian offers flexible work options—office, remote from home, or a hybrid setup—and hires in any country where the company has a legal entity. - The Head of Engineering for the Information Protection division in India will drive the technical vision, product strategy, and execution for next-generation security and compliance SaaS solutions, while leading and scaling engineering teams. - The role requires strong alignment with Atlassian’s global strategy, fostering an inclusive culture, serving as an ambassador for Atlassian India, and building deep partnerships with cross-functional and global teams. - Key responsibilities include leading multiple India-based engineering teams, defining technical and product roadmaps, driving excellence and metrics, collaborating with product management, design, and global engineering leaders, and recruiting and mentoring top talent. - Qualifications include 12+ years of experience in building/scaling engineering teams, ability to influence senior leaders, strong product sense, exceptional communication, high-energy and empathetic bias for action, and a CS-related graduate degree; preferred qualifications include enterprise SaaS security/compliance experience, AI/ML exposure, managing 50+ engineers, and leading geographically distributed teams.

Zendesk is establishing a Product Development Center of Excellence in Pune with a hybrid role that requires relocation to Pune and 3 days in the office, and candidates must be physically located in Karnataka or Maharashtra. You’ll join a high-performing team building distributed, high-scale SaaS integrations with partners like Slack, Atlassian, and AWS, handling roughly 10 million events per day. Your daily work includes designing, leading, and delivering customer-facing software projects, communicating effectively, mentoring others, and applying best practices across the development cycle. The role requires at least 6+ years of software engineering experience, 3+ years in frontend JavaScript/React, and 3+ years in TypeScript/NodeJS/Java/Golang for high-volume apps, with a focus on future-proofing and solving reliability issues at scale; experience integrating with Jira/Slack/Shopify/Teams is a plus. The tech stack spans JavaScript/TypeScript, Golang, Ruby on Rails, React, AWS, Spinnaker to Kubernetes, and data in Aurora/MySQL/DynamoDB/S3, and Zendesk emphasizes diversity, inclusion, AI screening, and accommodations within a flexible hybrid work model.

Zendesk is hiring a Software Engineer for the Engineering Productivity team in Pune, APAC, to tackle scalable technical challenges and help enhance Zendesk’s engineering processes. The Engineering Productivity team builds easy-to-use tools and infrastructure that simplify building, testing, and delivering reliable products, working closely with internal development teams to boost productivity. Daily duties include collaborating with engineers to design and develop solutions, attending stand-ups, writing clean code, participating in code reviews, troubleshooting issues, streamlining workflows, and staying up-to-date with new technologies. Candidate requirements include 3+ years of experience (with at least 2+ years in Jenkins, SonarQube, Cloud Architecture, and DevOps tools in a SaaS or product development context), strong DevOps knowledge, familiarity with Docker/Kubernetes, Python (Java/JS a plus), Maven and CI/CD, good problem-solving under pressure, adaptability, and a commitment to TDD where appropriate. The role requires being physically located in Karnataka or Maharashtra with a hybrid in-office schedule; Zendesk notes AI screening and equal opportunity commitments, along with accommodations for disabilities upon request.

Zendesk is hiring a Senior Software Engineer for the Engineering Productivity team in Pune/APAC to tackle scalable technical challenges and improve engineering processes. The newly formed Pune-based team focuses on developing tools and workflows to boost productivity, performance, and cost-efficiency across Zendesk’s engineering organization. Daily duties include mentoring CI tool engineers (GitHub, GitHub Actions, Artifactory), building a configuration-driven repository with GitHub provisioning via Identity Provider integrations, improving reliability and reducing costs, authoring RFCs, leading design reviews, and coordinating with cross-functional stakeholders. The role requires 7+ years in the industry (8+ years in deployment pipelines), cloud experience (AWS/GCP/Azure), infrastructure automation (Terraform, Crossplane, CloudFormation), Kubernetes/Docker, architectural leadership, DevOps expertise, proficiency in Go/Python/Ruby, strong problem-solving, learning agility, and excellent communication across time zones. Zendesk emphasizes equal opportunity and inclusion, offers hybrid work with partial in-office presence in Karnataka or Maharashtra, provides accommodations for disabilities, and notes that AI may be used in screening.

Zendesk is seeking a hands-on Senior Business Systems Analyst to lead the Enterprise Wide Applications team with a primary focus on back-office and legal applications, partnering with Legal, Sales, People & Places, and IT leadership to deliver scalable, automated, and globally consistent solutions. You will provide administration oversight for DocuSign, Ironclad, and other assigned apps, scale admin duties via the IT help desk, own and manage key Legal applications, and ensure smooth operations and future growth. The role includes partnering with Legal leadership to define a strategic roadmap, collaborating with Architecture, PMO, and business stakeholders to translate needs into secure, high-quality solutions, leveraging data to monitor performance and drive decisions, and leading governance, migrations, and change management activities. Requirements include 3+ years of administering Legal apps, 4+ years in SaaS/consulting (PM/Change mgmt a plus), the ability to lead initiatives autonomously in fast-paced settings, strong problem-solving and project management skills, CLM experience, familiarity with Agile/Kanban/ITIL, and excellent communication across all levels. The position is limited to candidates located in Karnataka or Maharashtra for hybrid work, with in-office days as determined by the hiring manager; Zendesk is an equal opportunity employer committed to diversity and inclusion and may use AI screening, with accommodations available for disabilities.

Atlassian supports flexible work locations and hires globally with virtual interviews and onboarding as part of a distributed-first approach; this role is fully remote but must be located in India. They are seeking a Senior Full Stack Software Engineer to join the team, focused on delivering creative improvements for engineering teams. The company envisions a 100-year, world-class engineering organization of empowered teams within a unified R&D effort, prioritizing cloud migration and investments across Jira, Confluence, Trello, and Bitbucket. In this role, you will guide technical direction for large-scale features, evaluate trade-offs between correctness, robustness, performance, and customer impact, collaborate with product/design/engineering to influence strategy, and ship well-tested, secure, reliable, and maintainable code while addressing production issues. You will also contribute to code reviews and documentation, handle complex bug fixes with a focus on security, performance, and reliability, and mentor teammates to elevate their skills.

Atlassian offers flexible work options (office, remote, or hybrid) and hires globally where we have a legal entity, with virtual interviews and onboarding as part of a distributed-first approach. You’ll join a world-class Data Science team that uses data to reveal insights about Atlassian’s products and customers, collaborating with Product Managers, Engineers, Researchers, Data Engineers, Marketers, Privacy, and Executives. Your role involves applying quantitative analysis and experimentation to develop strategies, frame hypotheses, test them with different methods, and identify opportunities to improve products and the business. You will partner with cross-functional teams to inform, influence, and execute strategy decisions and forecast and monitor key metrics to understand trends and measure success. You’ll shape product development by quantifying opportunities and communicating insights through storytelling to leadership and other stakeholders.

SmartBear delivers visibility tools such as TestComplete, Swagger, Cucumber, ReadyAPI, and Zephyr used by over 16 million developers across more than 32,000 organizations, including Adobe, JetBlue, FedEx, and Microsoft. The Senior Backend Engineer - ReadyAPI role in Bangalore (hybrid) focuses on building features for ReadyAPI to support automated functional, security, and performance testing, with capabilities to test REST, SOAP, Apache Kafka, and MQTT, record live API traffic, virtualize services, and integrate with Git, Jira, Slack, Jenkins. Responsibilities include developing product functionality, solving architecture, async API, desktop app, and data modeling challenges; driving design discussions, ensuring test coverage and code quality, collaborating across globally distributed teams, and exploring new tools to improve security and delivery. Requirements include 5+ years of Java development, experience with frontend frameworks (ReactJS/Angular), strong knowledge of HTTP/REST, Maven, Git, and CI/CD, and familiarity with design patterns and performance best practices; plus desirable skills in GraphQL, SOAP, Kafka, MQTT, JIRA, OAuth2, Jenkins, JavaFX, PostgreSQL, Kubernetes, AWS, Groovy, and hands-on frontend tech. SmartBear promotes career growth, an inclusive culture, and social responsibility, with multiple global offices and industry awards, and is an equal opportunity employer committed to a diverse, value-driven workplace.

SmartBear delivers complete visibility to improve each release with tools like TestComplete, Swagger, ReadyAPI, and Zephyr, trusted by over 16 million developers and 32,000+ organizations including Adobe, JetBlue, FedEx, and Microsoft. The role is a Product Marketing Manager focused on testing solutions (TestComplete and Reflect) to showcase the value of AI-powered test management and test automation and to drive adoption across customer segments and partners. Key responsibilities include leading cross-functional go-to-market plans for feature releases, defining positioning and messaging for QA teams and technical decision-makers, enabling sales with messaging and competitive guidance, creating technical and business content, tracking adoption metrics, developing customer stories, and collaborating with product, engineering, sales, and partner teams in the US time zone. Basic qualifications include 6+ years of B2B technology marketing experience, familiarity with Agile/DevOps and testing practices, and a proven track record in positioning, messaging, and go-to-market programs; preferred qualifications include a software development or QA background, competitive analysis skills, and experience launching SaaS or on-premise products. SmartBear emphasizes career growth, a people-centered, inclusive culture, ethical practices, and a global presence with offices around the world, supported by industry awards and a commitment to equal opportunity.

SmartBear provides visibility tools such as TestComplete, Swagger, ReadyAPI, and Zephyr, used by over 16 million people across 32,000+ organizations including Adobe, JetBlue, FedEx, and Microsoft. The company is hiring a Product Marketing Manager for its Atlassian-focused team to support Zephyr and QTM4J, which together are the industry’s most widely adopted test management offerings for Jira. The role will craft compelling narratives for Zephyr and QTM4J, drive product adoption, lead feature launches, refine positioning, and develop content that demonstrates ROI and AI-powered automation with SmartBear AI, in partnership with Product Management, Engineering, Sales, and Partners in the US time zone. Responsibilities include cross-functional go-to-market planning, positioning and messaging, sales enablement, content development, metrics and impact tracking, customer storytelling, and competitive intelligence across the Atlassian ecosystem. Qualifications include 6+ years of B2B tech marketing experience with Agile/DevOps/testing familiarity; preferred background in Atlassian ecosystem apps or software testing, SaaS or marketplace launches, and a commitment to SmartBear’s inclusive, values-driven culture and global presence.

SmartBear provides complete release visibility with tools like TestComplete, Swagger, Cucumber, ReadyAPI, and Zephyr, trusted by over 16 million developers across 32,000+ organizations including Adobe, JetBlue, FedEx, and Microsoft. The Engineering Manager – Zephyr Lead leads a cross-functional team, promotes Agile best practices, and drives collaboration, innovation, and continuous improvement across distributed teams to deliver impactful test-management solutions. Zephyr is a test management plugin for Jira and Confluence in the Atlassian Marketplace, using AI to transform manual tests into automated ones, with hundreds of thousands of monthly active users, built on native AWS cloud and microservices with frequent deployments. The role requires mentoring engineers, partnering with PMs, UX, and peers, applying Agile methodologies, delivering measurable processes and metrics to ensure market readiness and customer value. Requirements include 3+ years of software-team leadership, preferred SaaS/distributed experience, CS/Engineering degree, strong software development and coaching skills, and cloud knowledge; SmartBear emphasizes career growth, inclusive culture, equal opportunity, and a commitment to ethical practices.

Atlassian supports a distributed workforce, letting employees work from an office, home, or a mix, with interviews and onboarding conducted virtually as part of the distributed-first approach. The Senior Product Security Engineer, Cloud Security will secure Atlassian's cloud platforms and products, partnering with engineering to implement secure-by-default practices and security controls while scaling security across cloud environments and identifying risks and mitigations. Responsibilities include security assessments and threat modeling, secure architecture and design reviews across AWS, GCP, and Azure, automation for security controls, operational excellence, mentorship, and collaboration with incident response and stakeholders. On day one, candidates should have 10+ years of security-focused experience with strong cloud security, hands-on AWS/GCP/Azure and container security, ability to review cloud architectures, experience with regulated environments and microservices, programming or scripting, and CI/CD/IaC integration, plus strong communication skills. Nice-to-have items include software development to enable security processes, CVEs or open-source security contributions, published security research or talks, serverless/container security experience, and open-source security software contributions; the role rewards ownership, proactive risk mitigation, cross-team collaboration, clear communication, and automation-led security scaling.

Atlassian supports flexible work arrangements (office, remote, or hybrid) and hires globally where it has a legal entity, with virtual interviews and onboarding as part of being distributed-first. The Senior Product Security Engineer, Cloud Security will secure Atlassian’s cloud platforms and products by partnering with engineering teams to design, implement, and scale security controls and secure-by-default practices, delivering impactful security outcomes. Key responsibilities include acting as the Technical SME, driving automation, conducting security assessments and threat modeling for cloud-native and SaaS products, reviewing cloud architectures (AWS/GCP/Azure), developing automated security controls, mentoring engineers, and coordinating incident response and stakeholder communication. On day one, candidates should have 10+ years in security roles with strong cloud security experience, hands-on expertise in cloud platforms and container security, experience with microservices design reviews, programming/scripting for automation, and ability to integrate security into CI/CD and IaC, plus excellent communication. Preferred qualifications include a degree in CS/InfoSec (or equivalent), familiarity with cloud security concepts, detection engineering, IAM graphs, and open-source contributions; and Atlassian emphasizes ownership, proactive risk management, cross-team collaboration, clear communication, and automation-driven security improvements.

As a Software Engineer in Test II on Zendesk's Core Services Quality Engineering team, you will own designing, developing, and maintaining scalable automated test suites to ensure the highest quality and performance of our SaaS platform and new features, while driving global cross-functional initiatives. You will support engineering teams to develop, test, and launch new products; design and execute testing strategies and comprehensive test plans for functional and non-functional requirements; drive cross-functional testing from conception to launch; perform manual and automated testing as needed; create and maintain UI and API automated tests; contribute to developing and maintaining existing automation frameworks; own the entire QA lifecycle including planning, testing, and reporting; and document and reproduce all identified bugs with clear steps, while maintaining testing process documentation. Qualifications include 4+ years of experience planning, designing, and executing manual and automated tests for enterprise SaaS products; fluency with scripting languages such as JavaScript, TypeScript, or Ruby; experience with testing frameworks and tools like Selenium, Cypress, Playwright, and JUnit; hands-on experience designing and maintaining UI, API, load and performance automation suites; understanding of CI/CD tools like Jenkins, Spinnaker, and GitHub Actions; global experience with localization is a plus; excellent communication, collaboration, analytical and problem-solving skills, and strong English proficiency. Location wise, Zendesk can hire candidates physically located in Karnataka or Maharashtra and this role is hybrid, requiring in-office presence part of the week with schedule determined by the hiring manager. Zendesk is an equal opportunity employer committed to global diversity, equity, and inclusion; AI or automated decision systems may be used to screen applicants; and accommodations for disabilities are available upon request via email.

The job involves modernizing Zendesk's largest monolithic frontend app by building rich, scalable features with React, Redux, TypeScript, and GraphQL, in collaboration with product managers, designers, and backend engineers to deliver seamless user experiences. You will write clean, maintainable, and well-tested code, participate in code reviews and pair programming, and proactively identify and resolve frontend performance bottlenecks for fast and accessible interfaces. Requirements include 2 to 4+ years of frontend experience (preferably in SaaS or complex web apps), strong JavaScript/TypeScript expertise with the React ecosystem, REST API integration, modern tooling, and a focus on responsive and accessible design plus automated testing. Bonus qualifications include Java or cloud platform experience (AWS/GCP), Looker, containers, and contributions to open source frontend projects or active involvement in frontend communities. The role is based in Karnataka or Maharashtra with a hybrid on-site requirement, and Zendesk emphasizes equal opportunity, diversity, and accommodations while noting AI-based screening may be used in hiring.

SmartBear emphasizes quality and offers HaloAI-driven visibility and automation to accelerate software delivery, trusted by over 16 million developers at 32,000+ organizations including Adobe, JetBlue, FedEx, and Microsoft. The Enterprise Renewals Specialist role focuses on building enduring customer relationships as a trusted advisor to drive retention and loyalty amid rapid growth and global expansion. Key responsibilities include strategically engaging with customers to align goals, ensuring retention and growth, driving software adoption for maximum license utilization, onboarding, upsell and cross-sell opportunities, expanding accounts by identifying needs and recommending additional products, and monitoring customer experiences. Requirements include 1-2 years in a customer-facing role, a bachelor’s degree or equivalent, software sales/account management/customer success experience a plus, strong customer focus and communication skills, ability to consult remotely or on-site, and strong analytical/problem-solving abilities. Why join: opportunities for career growth, a People and Culture-driven, inclusive environment, commitment to social responsibility and ethical practices, global offices (including Somerville, Galway, Bath, Wroclaw, Bangalore, Ahmedabad), and SmartBear is an equal opportunity employer.

Appfire champions a choose-your-work culture—remote-first with options to work from home, in offices, or while traveling—along with flexible time off and growth on your own terms. The Marketing Data Analyst role partners with Demand Generation, Product/Content Marketing, and Customer Experience to design and maintain a unified marketing measurement framework and translate data into actionable growth strategies, reporting to the VP of Demand Generation. Key responsibilities include building dashboards across campaigns and lifecycle stages, analyzing pipeline metrics like CAC, ROI, and attribution, supporting experimentation and optimization, and ensuring data accuracy and transparency. Appfire is a remote-first company with 850+ employees across 28 countries, serving 20,000+ customers including Fortune 500s, and pursuing social impact through Appfire Town and the Pledge 1% program. The company maintains security certifications (ISO 27001/27017, SOC 2 Type I & II), runs a channel program with 800+ partners, has strong award recognition, and is an equal opportunity employer (Req ID: 754).

At Atlassian, employees have the flexibility to work from the office, remotely, or in a hybrid model, allowing them to better balance personal and family responsibilities. The role of Senior Forward Deployed Engineering Manager (FDE) involves leveraging AI to develop innovative solutions in collaboration with customers and cross-functional teams. This position emphasizes building and mentoring a high-performing team while focusing on best practices in AI/ML solution design and ensuring quality delivery of products. The FDE is responsible for driving data-driven development, promoting AI-augmented workflows, and managing the deployment of AI solutions, all while navigating compliance and risk requirements. Effective communication of technical concepts to diverse stakeholders and aligning solutions with business goals are also key aspects of the role.

Zendesk, a leader in AI-driven customer service and employee service software, is seeking an experienced product manager to enhance its product experiences. The role involves defining and executing strategies for AI-augmented products that serve billions of end-users, millions of agents, and thousands of admins. The product manager will work closely with various teams to identify customer pain points and develop scalable solutions, while also managing product delivery and customer satisfaction metrics. Candidates should have at least 5 years of product management experience in the B2B SaaS space, strong technical skills, and exceptional leadership abilities. This position offers a hybrid work environment and requires applicants to be located in Karnataka or Maharashtra.

Atlassian offers flexible work options, allowing employees to choose their work location, whether from home, in the office, or a mix of both, which helps them balance personal and professional responsibilities. The Atlassian Corporate Engineering (ACE) team consists of five departments focused on enhancing the company's potential through technology, innovation, and collaboration, supporting global initiatives and driving growth. Within this framework, the Workplace Technology division features a Global Support team that delivers technical support and exceptional customer service for Atlassians, influencing daily technology experiences. Senior members of the team are responsible for providing high-quality technical assistance, mentoring junior staff, and enhancing services through data analysis and proactive problem management. Additionally, the role includes managing outsourced services, vendor relationships, and ensuring compliance with contractual obligations while maintaining internal knowledge bases.

Zendesk is looking for an IT Business Systems Analyst specializing in the configuration of SaaS Finance tools to join their team in Pune, India. The candidate should have a strong background in business systems analysis and experience with SaaS applications, particularly in finance operations, and agile methodologies. The role involves responsibilities such as configuring and maintaining SaaS tools, resolving issues, gathering business requirements, facilitating collaboration, and applying agile practices. Zendesk values exceptional service, simplicity, pride in work, and a supportive team environment. The company offers a hybrid work experience and is committed to diversity and inclusion as part of its organizational culture.

Zendesk is seeking a Business Analyst for its Collaboration Tools team, focusing primarily on Google Workspace and other applications to enhance employee experience and support company growth. The role involves collaborating with various internal teams, developing strategic projects, implementing governance for collaboration applications, and ensuring best-in-class service through documentation and training. Candidates should possess over two years of experience with Google Workspace, have a proven background in implementing SaaS solutions, and demonstrate strong IT fundamentals and relationship-building skills. Preferred qualifications include experience in consulting for process optimization and certifications in Google Workspace. The position is hybrid, requiring on-site work 2-3 days a week, and is limited to candidates located in Karnataka or Maharashtra.

The Observability Patronus team at Atlassian is dedicated to building and managing core observability platforms such as Grafana Mimir and self-hosted Sentry, focusing on reliable and scalable monitoring solutions. As a Senior Software Engineer in this team, you will work on complex projects that ensure the health and performance of Atlassian products, processing multiple petabytes of data daily. The role requires a balance of software engineering and infrastructure skills, as you will be building ultra-high-scale systems and addressing significant architectural challenges. Responsibilities include managing critical observability platforms, automating processes, and mentoring junior engineers, all while promoting best practices in observability across the company. Ultimately, your work will have a substantial impact on the reliability and quality of products used by millions of users.

The Observability Patronus team at Atlassian focuses on developing and managing key observability platforms like Grafana Mimir and Sentry to enhance product monitoring for engineering teams. As a Senior Software Engineer in this team, you'll contribute to building and maintaining high-performance systems that handle massive data volumes daily. The role involves addressing architectural challenges while integrating both software engineering and infrastructure skills. You'll autonomously drive complex projects, automate processes, and set a standard for quality code, while also mentoring junior team members. Ultimately, your work will significantly improve the reliability and performance of Atlassian's products, impacting thousands of engineers and their workflows.

At Atlassian, employees have the flexibility to choose their work environment, whether it's in the office, at home, or a hybrid of both, allowing them to better manage personal and family priorities. The company supports a distributed-first model, conducting interviews and onboarding virtually across various countries where they operate. Employees are expected to be trusted technology partners, aligning with the company's cross-channel vision and meeting channel KPIs. The role involves managing project deliverables throughout the change management cycle, including training and adoption, while ensuring standardization, process consistency, and data quality. Collaboration with the SalesTech Product Management team and stakeholders is crucial, as is leading and supporting team members to enhance efficiency and streamline work processes.

At Atlassian, employees have the flexibility to work from an office, home, or a combination of both, allowing for better balance with personal commitments. The company prioritizes a distributed-first approach, conducting interviews and onboarding virtually, and offers remote work opportunities across India, despite having an office in Bengaluru. Atlassian aims to build a world-class engineering organization that empowers teams to achieve excellence while focusing on transitioning customers to cloud services and enhancing their core products like Jira, Confluence, Trello, and Bitbucket. The company seeks individuals eager to collaborate and innovate, working under a Senior Engineering Manager or Head of Engineering. Responsibilities include creating high-quality client code, developing scalable user interfaces, collaborating with team members to address user issues, conducting code reviews, and mentoring new engineers.

Zendesk is looking for a Senior Payroll Manager to lead payroll operations across the Asia-Pacific region, emphasizing accuracy and trust for employees. The role involves managing payroll activities in multiple countries, supervising a small team, and ensuring compliance with local regulations. The candidate will engage with external payroll vendors and various internal departments to foster collaboration and maintain payroll excellence. Key responsibilities include managing payroll processes, leading process improvement initiatives, and utilizing reporting tools for data analysis. The ideal candidate should have over eight years of payroll experience in the APAC region, strong leadership skills, and proficiency in Excel, with an emphasis on flexibility and adaptability.

Atlassian offers flexible work options, allowing employees to work from the office, home, or a combination of both to support their personal and family goals. The company is hiring for a Senior Ecosystem Support Engineer who will assist global developers in solving technical challenges related to app development within the Atlassian Ecosystem. This role involves providing support for various developers, helping them build apps and manage integrations, while also playing a key part in incident management and communication with the developer community. Additionally, the position requires collaboration with product and engineering teams to address complex cases and improve support processes. Mentoring peers and contributing to their technical development is also a key aspect of this role.

Atlassian offers flexible work arrangements, allowing employees to choose to work from the office, home, or a mix of both. This flexibility helps employees better manage their family, personal goals, and priorities. The company can hire talent from any country where it has a legal entity, expanding its reach. Interviews and onboarding processes are entirely virtual, reflecting its distributed-first approach. Overall, Atlassian prioritizes employee autonomy and adaptability in the workplace.

The Security Testing team at Atlassian aims to collaborate with internal teams worldwide to enhance security through innovative testing methods. This role focuses on supporting Atlassian's security, engineering teams, and customers by conducting thorough penetration testing and code reviews on the company's software and platforms. Atlassian offers flexible work arrangements, allowing employees to work from home, in the office, or a mix of both, while conducting interviews and onboarding virtually. The position requires strong collaboration skills and the ability to understand and analyze code, as well as a passion for identifying vulnerabilities that automated tools may miss. Familiarity with programming languages such as Java, Go, and Python is essential for effectively strengthening the security of Atlassian’s products.

The Atlassian Ecosystem and Marketplace organization empowers customers to enhance productivity through trusted applications and custom solutions. They are seeking a senior principal engineer with a strong engineering background to shape the architecture that supports a diverse group of builders. This role involves collaborating with various teams to align technical strategies and exploring large-scale projects. Candidates should have experience creating user-friendly solutions for both developers and non-developers, and a willingness to experiment and learn from failures. Responsibilities include mentoring engineers, driving software quality, and defining standards for operational excellence within the organization.

The Atlassian Ecosystem and Marketplace organization is focused on empowering customers to enhance productivity by providing customizable applications and trusted tools. They are looking to hire a senior principal engineer with a strong engineering background to help shape the future architecture that supports a diverse group of builders. The ideal candidate will be deeply committed to improving builder productivity, employing low code or no code solutions, and embracing a culture of experimentation. Responsibilities include collaborating with various leaders to align technical strategies, driving large-scale projects, and setting high standards for software quality and operational excellence. Additionally, this role involves mentoring and developing engineers across multiple levels within the organization.

Atlassian offers flexible work options, allowing employees to work from home, in office, or a combination of both, which helps them manage personal and family commitments. The company operates on a distributed-first model, with virtual interviews and onboarding for new hires globally. The role of an Observability Architect involves collaborating with various teams to enhance telemetry offerings and develop a centralized monitoring solution for Atlassian products. Key responsibilities include defining the telemetry strategy, leading design processes, and identifying innovative opportunities within the telemetry landscape. The position requires significant experience in managing large-scale telemetry systems and software development, along with a strong emphasis on mentorship and architectural standards.

Atlassian offers flexible work arrangements, allowing employees to choose between office work, remote work, or a hybrid approach, making it easier for them to manage personal and family commitments. The role of Observability Architect involves collaborating with platform engineering and product teams to enhance telemetry and develop a centralized monitoring solution. Key responsibilities include defining the telemetry strategy, leading design efforts, and improving observability systems to enhance user experience. Candidates should possess experience in managing large-scale telemetry systems and data ingestion pipelines, as well as strong analytical skills. Preferred qualifications include knowledge of compliance standards and experience with cloud-based architecture.

The job description details the position of a Product Manager for the Zendesk Data Platform (ZDP), where the individual will design and deliver core data services across Zendesk’s product and analytics teams. Responsibilities include translating business needs into product requirements, managing operations, improving data access processes, collaborating with engineering teams, and analyzing platform KPIs. The ideal candidate should have experience in product management, familiarity with cloud-based data platforms, strong communication skills, and the ability to resolve workflow issues. A bachelor's degree in a related field and at least 2 years of experience in product management or related areas are basic qualifications for the role. Zendesk promotes a diverse and inclusive workplace and allows for hybrid work arrangements while adhering to legal guidelines regarding application screening.

Atlassian offers its employees flexibility in their work environments, allowing them to operate from various locations, including home and office settings. The company actively hires globally and conducts interviews and onboarding processes virtually as part of its distributed-first approach. In the role of Senior Forward Deployed Engineer (FDE), you'll engage with customers and internal teams to create AI-powered solutions, working with frameworks like TensorFlow and PyTorch. Responsibilities include designing and deploying AI/ML solutions, analyzing data to guide product direction, and navigating compliance requirements, while also mentoring junior engineers. The position demands strong communication skills to convey technical concepts to diverse audiences and requires alignment of technical initiatives with business goals for impactful outcomes.

At Atlassian, employees enjoy flexibility in their work arrangements, allowing them to balance personal and professional priorities. The company operates as a distributed-first organization, conducting virtual interviews and onboarding to hire talent globally. As a Senior Forward Deployed Engineer, you will engage with customers to deliver AI-powered solutions and collaborate with various teams to enhance your technical skills while influencing business outcomes. Your responsibilities will include designing and deploying AI/ML solutions, integrating applications, and promoting AI workflow automation, all while ensuring compliance with regulations. Additionally, you will mentor junior engineers and effectively communicate complex technical concepts to diverse stakeholders, aligning solutions with business goals.

Atlassian offers employees flexibility in choosing their work environment, whether in an office or remotely, allowing for better personal and family support. They are a distributed-first company, conducting interviews and onboarding virtually while hiring globally, wherever they have legal entities. The Senior Forward Deployed Engineer (FDE) role focuses on applied AI, collaborating with diverse teams to create AI-driven solutions for various industries. Responsibilities include designing and deploying AI/ML solutions, integrating applications, and analyzing data for informed product direction, while also overseeing compliance and mentoring junior engineers. This position is ideal for those passionate about AI-powered teamwork and navigating fast-paced, ambiguous environments while aligning technology with business objectives.

Atlassian offers flexible work arrangements, allowing employees to choose to work from the office, home, or a combination of both, under their "TEAM anywhere" initiative. They are currently looking for a Principal Software Engineer who will be responsible for designing and optimizing high-scale distributed storage systems using AWS technologies. This role involves collaborating with other engineers to enhance the architecture and reliability of backend storage solutions while focusing on performance and fault tolerance. The Principal Software Engineer will also lead technical reviews and mentorship, driving best practices in system design, cloud optimization, and automation. Additionally, the role will include collaboration with Site Reliability Engineers to ensure high availability and implement effective monitoring and disaster recovery strategies.

Atlassian allows employees to choose their work environment, whether in-office, remote, or a hybrid approach, providing flexibility to meet personal and family needs. The company operates on a distributed-first model, conducting virtual interviews and onboarding for hires from various countries. Jira Service Management (JSM) enables teams in different departments to collaborate effectively, streamline service delivery, and adapt to changing business requirements without the complexity of traditional IT service management. The Agent AI team works on enhancing the efficiency of support agents by utilizing AI to automate ticket management processes, leveraging a built-in AI engine with NLP and generative capabilities. Candidates for roles in this team should have at least 5 years of experience in machine learning, proficiency in programming languages like Python or Java, and an agile development mindset focused on delivering practical solutions.

Atlassian offers flexible work options, allowing employees to choose between office, home, or hybrid environments, fostering personal and family support. They are seeking a Lead Product Designer for the JSM Help Center, focusing on integrating AI-powered features within their product ecosystem. This role emphasizes visual design, interaction design, information architecture, and requires a holistic approach to defining user experiences for millions of users. The designer will manage the entire design process from problem framing to UI implementation, ensuring alignment with customer value and outcomes. Collaboration with a diverse team and mentoring other designers are essential aspects of this role, promoting user advocacy and ethical AI practices.

Atlassian offers flexibility in work arrangements, allowing employees to choose between office work, remote work, or a hybrid model, which supports personal and family priorities. The company is seeking a Lead Product Designer for the JSM Help Center, with a focus on integrating AI-powered experiences into their product ecosystem. This position involves extensive responsibilities across visual and interaction design, information architecture, and systems thinking, aiming to enhance user experience for millions. The designer will manage end-to-end processes, including problem framing, research, prototyping, and implementation, to deliver customer value effectively. Additionally, collaboration with a diverse team and mentoring opportunities are key aspects of the role, emphasizing accessibility and ethical AI advocacy.

Atlassian offers flexible work arrangements, allowing employees to work from offices, home, or a blend of both to support personal priorities. The Trust Engagement team is seeking a Senior Trust Analyst to enhance customer trust in Atlassian Cloud Products through strategic initiatives and collaboration across various departments. This role involves engaging with customers to clarify Atlassian's commitments to security, compliance, and privacy while managing complex security reviews and audits. Ideal candidates should have 5-7 years of experience in security, governance, risk, and compliance, along with strong customer engagement skills and knowledge of relevant frameworks. Proficiency in cloud platforms and the ability to navigate complex customer trust challenges are essential, along with strong communication and problem-solving skills.

Atlassian offers flexible work arrangements, allowing employees to choose between office and remote settings to support personal and family needs. The Trust Engagement team, consisting of globally distributed risk professionals, focuses on enhancing customer trust in Atlassian’s Cloud Products. The company is looking to expand this team by hiring a Senior Trust Analyst who will develop strategies to build customer trust and address security and compliance concerns. The role involves representing Atlassian to customers, managing security reviews, and providing education on trusts and compliance to various internal teams. Ideal candidates should have extensive experience in security, governance, risk, and compliance, along with strong communication skills and the ability to navigate customer interactions effectively.

Atlassian offers flexible work arrangements, allowing employees to choose between office, home, or hybrid work settings to better align with their personal and family needs. The company hires globally and conducts virtual interviews and onboarding, embodying its distributed-first approach. The Strategy Collection Support team is focused on advanced support for key products like Jira Align, Focus, and Talent, aiming to enhance customer experiences and solve complex issues for a diverse customer base of 85,000 clients. Team members collaborate internationally, providing quality support while engaging directly with customers to ensure their success and satisfaction. Ideal candidates should possess empathy, problem-solving skills, and relevant experience in tech support or software services, with added preferences for familiarity with Agile methodologies and Atlassian products.

Atlassian offers flexible work arrangements, allowing employees to work from home, in the office, or a combination of both, thereby supporting personal and family priorities. The company hires globally and conducts interviews and onboarding virtually, emphasizing its distributed-first approach. The Strategy Collection Support team focuses on providing advanced support for products like Jira Align, collaborating with teams worldwide to improve customer experiences and support capabilities. Team members engage directly with large customer accounts, and are involved in troubleshooting, root cause analysis, and the development of improved support methodologies. Candidates are expected to have strong problem-solving abilities, technical expertise, and a customer-centric mindset, with a preference for individuals familiar with Agile methodologies and Atlassian products.

The text outlines the growth and goals of Atlassian's security team, particularly highlighting the establishment of a dedicated penetration testing team in India to complement existing teams in the US and Asia Pacific. This group aims to provide innovative security testing solutions to protect Atlassian products and customer information. The role seeks a highly qualified security professional to lead and mentor the penetration testing team while fostering a collaborative and inclusive work environment. Responsibilities include collaborating with cross-functional teams, acting as a thought leader in security testing, and staying ahead of emerging threats. Additionally, the role involves overseeing penetration testing processes, providing guidance on security vulnerabilities, and measuring the success of the security testing program through meaningful metrics.

Atlassian offers flexible work options, allowing employees to choose their work environment, whether in-office or remote. The company is expanding its Governance, Risk, and Compliance (GRC) team, specifically for compliance and enterprise risk management efforts. A new position will focus on coordinating compliance efforts for Atlassian's cloud services and will involve collaboration with technical leads to assess risks and implement process improvements. The role requires driving compliance strategies, managing audits, and leading operations in the Product Compliance team. Candidates should have extensive experience in IT audit and compliance frameworks, particularly SOC 2 and ISO standards, and possess relevant certifications such as CISM or CISA.

Atlassian allows employees the flexibility to work in the office, from home, or in a hybrid arrangement, giving them greater control over their personal and family priorities. The company hires globally and conducts virtual interviews and onboarding as part of its distributed-first approach. The Senior Product Designer will be instrumental in shaping the design strategy for the Service Collection’s data experiences, focusing on data acquisition and management. This role requires collaboration with cross-functional teams to enhance product experiences and maintain competitiveness in the market, particularly for enterprise customers. The designer will lead projects, leverage data-driven insights for design decisions, develop prototypes, and engage with customers to gather feedback and drive improvements.

At Atlassian, employees have the flexibility to choose their work arrangement, whether it be in-office, remote, or a hybrid model, allowing them to balance personal and professional responsibilities. The company conducts interviews and onboarding virtually, emphasizing its distributed-first approach, with eligibility for remote work across India. The principal engineer role is designed for seasoned engineers who possess extensive experience in backend technologies and are expected to act as mentors for junior team members. Responsibilities of this role include tackling complex problems, leading code reviews, and setting architectural standards while collaborating across teams on major initiatives. Overall, the position offers a chance to influence technical design and foster knowledge sharing within the team.

Atlassian offers flexible work options, allowing employees to work from home, in the office, or a combination of both, thereby supporting personal priorities. The company hires globally, conducting interviews and onboarding virtually as part of its distributed-first philosophy. In the specified role, the employee will influence AI product development and collaborate with cross-functional teams to address various product and business challenges. They will apply technical expertise in quantitative analysis to guide business strategies and define opportunities for product improvements. Moreover, the role involves measuring product success through key metrics and using data to drive product development and enhance value for customers and the company.

The Atlassian Marketplace team plays a vital role in enhancing the user experience for customers and partners of Atlassian products. As part of a collaborative and multi-disciplinary team, the Lead Product Designer will shape how users extend their workflows and how partners grow their businesses within the app ecosystem. This role involves leading the entire design process for Marketplace initiatives and mentoring other designers to improve design quality and effectiveness. Atlassian promotes a flexible work environment where employees can choose their working arrangements and prioritize personal goals. Ultimately, the Lead Designer will influence strategic direction, ensure high-quality design, and contribute to the growth of Atlassian's ecosystem.

Atlassian is looking for a Director of Employment Law to lead its legal strategy in India, marking the company's first legal team hire in the region. This role involves providing legal counsel on workforce matters, ensuring compliance with regulations, and supporting the scaling of operations in India while working closely with global teams. The position emphasizes a collaborative environment within the legal team, which aims to integrate deeply with business strategies and foster quick decision-making. The Director will also be responsible for building the employment law function in India, advising senior leadership, and maintaining relationships with various stakeholders across the organization. Additionally, the role includes monitoring legal developments, delivering training on employment law, and contributing to global legal projects to enhance Atlassian's in-house capabilities.

Atlassian is looking for an experienced Director of Employment Law to lead their employment law strategy in India as their first legal hire in the region. This role involves providing legal counsel on workforce matters, ensuring compliance with regulations, and supporting the company's growth in India. The Director will collaborate with the global legal team and cross-functional stakeholders, ensuring practical and business-oriented solutions that impact the entire organization. The position emphasizes the importance of building strong relationships within the company while also engaging with external regulators and industry bodies. Additionally, the Director will be responsible for training business partners on employment law topics and contributing to the overall development of Atlassian's legal capabilities.

Zendesk is seeking a Senior Software Engineer based in Pune, specializing in high-scale data-processing applications for their Real-time Reporting & Analytics pipeline. The role involves designing, implementing, and optimizing systems, with a focus on large-scale cloud applications and real-time data processing. Candidates should have over four years of experience in software engineering, proficiency in technologies such as Kafka and AWS, and a strong ability to communicate and collaborate across teams. The position requires a hybrid work model, where the engineer will work both remotely and onsite at the Karnataka or Maharashtra office. Zendesk emphasizes diversity and inclusion in their hiring practices and aims to provide reasonable accommodations for applicants with disabilities.

Zendesk is seeking a detail-oriented Administrative Assistant to support their teams in Pune, emphasizing a culture of collaboration, excellence, and innovation. The role involves managing calendars, travel arrangements, expense reporting, and other administrative tasks while promoting strong communication and service excellence. Key responsibilities include scheduling across multiple time zones, coordinating travel logistics, reconciling expenses, and assisting with meetings and projects. Candidates should have proven administrative experience, exceptional organizational skills, and proficiency with office productivity tools. Zendesk values continuous growth and offers a hybrid work environment, aiming to create an inclusive and supportive workplace.

GitLab is an open-core software company that offers an AI-powered DevSecOps platform, serving over 100,000 organizations, with a mission to empower everyone to contribute to software development. The company fosters a collaborative environment where team members integrate AI to enhance productivity and innovation. GitLab is hiring for the Signals Engineering team, which focuses on developing threat detection and automation, emphasizing behavioral analysis and tools like SIEM. Ideal candidates should have experience in SOC, detection engineering, or incident response, alongside a proactive approach to identifying security threats. GitLab promotes a diverse and inclusive workplace, encouraging applicants from all backgrounds, and provides various support and benefits for employees.

SmartBear emphasizes the importance of quality in software development, offering solutions such as SmartBear API Hub, Insight Hub, and Test Hub to help teams deliver high-quality software efficiently. The Senior UI/UX Web Designer will lead the design for multiple marketing websites, ensuring consistency and accessibility while collaborating with cross-functional teams. The role involves creating wireframes, prototypes, and managing the design system, with a focus on user-centered design and data-driven improvements. Candidates should have relevant UI/UX experience, proficiency in Figma, and a strong portfolio demonstrating impactful web projects. SmartBear fosters a diverse and inclusive work environment, promoting ethical practices, employee growth, and a culture of respect.

Zendesk is looking for a Senior Software Engineer to join their Engineering & Integration Shared Services team to enhance productivity by developing software solutions and integrating data across SaaS systems. The role involves tasks such as designing and implementing solutions, conducting quality assurance testing, and collaborating within an Agile Scrum framework. Candidates should have over 5 years of experience in backend or integration engineering, advanced Java skills, and proficiency in cloud technologies like AWS, along with a proven track record in API design and SaaS integrations. Preferred skills include familiarity with iPaaS, CI/CD pipelines, and knowledge of AI/ML solutions, among others. Zendesk emphasizes a hybrid working model and is committed to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Senior Software Engineer to enhance their real-time data ingestion platform, particularly focusing on streaming data from Kafka to Snowflake via Snowpipe Streaming. The role involves designing and maintaining data quality systems, ensuring pipeline reliability, and collaborating across teams to optimize data flow within the ecosystem. Candidates should have solid programming skills, experience with distributed data systems, and knowledge of data quality tooling, alongside a systems mindset and strong communication abilities. The position requires physical presence in Karnataka or Maharashtra, with a hybrid working model allowing some remote work. Zendesk values collaboration and inclusivity and promotes a diverse workplace while ensuring accessibility for applicants with disabilities.

Atlassian offers flexible work arrangements, allowing employees to work in offices, from home, or a mix of both, providing them with greater control over their personal and professional lives. The company hires globally and conducts interviews and onboarding virtually, maintaining its distributed-first approach. The role outlined involves developing and communicating strategic plans for a designated territory, collaborating with various teams to ensure customer satisfaction, and representing Jira Service Management at industry events. Candidates should have at least 10 years of experience in business development within the ITSM market and a strong track record in customer acquisition, particularly in the Indian market. Fluency in English is necessary, and while ITIL certification is beneficial, it is not mandatory.

Zendesk is seeking an IT Business Systems Analyst focused on finance operations, specifically record-to-report and source-to-pay processes, to join their Pune, India team. The ideal candidate should possess a minimum of six years of experience in business systems analysis, particularly with SaaS applications and agile methodologies, along with strong communication and collaboration skills. Responsibilities include analyzing and optimizing finance value streams, gathering and documenting business requirements, facilitating cross-functional collaboration, and supporting change management. Zendesk emphasizes core values such as exceptional service, simplicity, pride in work, and fostering an inclusive team environment. The company offers a hybrid work model and promotes diversity and inclusion as critical components of their workplace culture.

Zendesk is seeking an IT Business Systems Analyst for their finance operations in Pune, India, focusing on enhancing value streams like record-to-report and source-to-pay processes. The ideal candidate should have at least six years of experience in business systems analysis, particularly with SaaS applications and agile methodologies, to effectively analyze and optimize finance processes. Responsibilities include gathering and documenting requirements, facilitating cross-functional collaboration, and conducting user acceptance testing while actively participating in agile practices and leveraging AI tools for improved efficiency. Candidates should also align with Zendesk’s core values of exceptional service, simplicity, quality, and collaboration. The organization emphasizes diversity and inclusion, offering a hybrid work model and inviting prospective applicants to contribute to transformative finance solutions.

Zendesk is looking for a Senior Frontend Software Engineer to enhance the UI features of its agent workspace, ultimately improving service for thousands of users. The ideal candidate should have strong experience in JavaScript and TypeScript, particularly with React, and be adept in various software engineering practices, including design, development, and testing. Daily responsibilities will include driving innovation, leading by example in problem-solving, and contributing to design discussions and software deployment. The position is part of Zendesk's new Product Development Center of Excellence in Pune, providing an opportunity to shape the site's culture and processes. This role is hybrid, requiring on-site work in Pune for part of the week while emphasizing Zendesk's commitment to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Senior Data Platform Engineer to join its Enterprise Data & Analytics (EDA) team, focusing on building and maintaining key aspects of the Zendesk Data Platform. The role involves collaborating in an Agile environment to develop reporting products and high-quality software projects while employing engineering best practices. Responsibilities include designing scalable data infrastructures, managing ETL integrations, and implementing CI/CD pipelines, alongside ensuring data quality and integrity. Candidates should have over four years of data engineering experience, familiarity with cloud databases, proficiency in programming languages like Python, and expertise in tools such as Terraform and GitHub Actions. The position is hybrid, requiring part-time attendance at a local office in Karnataka or Maharashtra, and Zendesk promotes an inclusive work environment committed to diversity.

Zendesk is hiring a Senior Software Engineer for their Engineering & Integration Shared Services team to enhance productivity and efficiency within the organization. The role involves developing software solutions, integrating data among SaaS systems, and improving the employee and customer experience with Zendesk products. Key responsibilities include designing and deploying standardized solutions, conducting testing and quality assurance, participating in Agile sprint activities, and exploring innovative AI solutions. Candidates should have over five years of relevant experience, strong programming skills (especially in Java), and familiarity with cloud services and SaaS integration. The position is hybrid, requiring onsite collaboration part of the week, and Zendesk emphasizes a commitment to diversity and inclusion in their hiring practices.

Zendesk is looking for a Manager of IT Quality Assurance, who is proactive, detail-oriented, and experienced in quality assurance methodologies. The candidate will establish a quality center of excellence, focusing on best practices and automated testing to enhance IT solutions' reliability. Key responsibilities include developing testing strategies, leading automated testing initiatives, driving quality process improvements, collaborating with cross-functional teams, and managing documentation processes. Requirements include a Bachelor’s degree in a related field, over 8 years of experience in IT quality assurance, proficiency in programming and automation tools, and strong analytical and communication skills. The role offers a hybrid work environment based in Karnataka or Maharashtra, with a commitment to diversity and inclusion in the workplace.