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The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes in the Innovation Workspace by pairing strategic advisors, onboarding experts, and technical account managers who work with customers and AI-powered capabilities on Miro’s platform. The Technical Account Manager (TAM) role partners with Enterprise customers as a fractional strategic advisor to guide workflow optimization, drive AI-powered adoption, and embed Miro into customers’ innovation operating models. You’ll design and evolve AI-driven workflows across the Discover–Define–Deliver lifecycle, architect integrations using Miro’s API, WebSDK, and MCP, guide embedding Miro into existing systems, and deliver proactive optimization and change management to scale adoption. Requirements include 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs and enterprise IT ecosystems, experience with AI and agentic workflows, expertise in platform analytics and change management, and up to 25% travel. The engagement model is fractional (supporting up to three enterprise customers at 33%, 50%, or 100% dedication) with a focus on strategic advisory rather than hands-on support or custom development; Miro emphasizes collaboration, growth, equity, and a diverse, inclusive culture with global benefits and opportunities to shape AI-powered collaboration.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes in the Innovation Workspace, powered by agentic AI and the platform. The Technical Account Manager (TAM) partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into customers’ innovation operating models. Responsibilities include designing AI-driven workflows across Discover–Define–Deliver, architecting integration strategies using Miro’s API, WebSDK, and MCP, providing proactive optimization and change management to scale adoption, and co-facilitating QBRs with adoption analytics. Requirements are 5+ years in relevant roles, strong technical fluency with APIs and IT ecosystems, experience with workflow optimization and large-scale change management, familiarity with AI and agentic workflows (MCP and low/no-code tools a plus), and willingness to travel up to 25%. The engagement model is fractional (supporting up to three enterprise customers at 33/50/100% dedication) with a focus on strategic advisory rather than direct technical support, and Miro offers benefits such as equity, wellbeing perks, a learning stipend, and a culture centered on diversity and collaboration.

The Professional Services organization at Miro helps Enterprise customers achieve outcomes in the Innovation Workspace, with strategic advisors, onboarding experts, and technical account managers leveraging agentic AI on Miro’s platform. The Technical Account Manager (TAM) partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into customers’ innovation operating models across the Discover–Define–Deliver lifecycle. Key responsibilities include designing and evolving AI-driven workflows, architecting integration and automation using Miro’s API, WebSDK, and MCP, providing guidance on embedding Miro, proactive platform optimization, and facilitating quarterly business reviews and adoption analytics. Requirements include 5+ years in relevant roles, strong technical fluency, experience leading large-scale change management and platform adoption, familiarity with AI and prompt engineering, MCP/no-code tooling, and travel up to 25%; the engagement is fractional for up to three customers at 33/50/100% dedication, focusing on strategic advisory rather than hands-on support. Miro offers global benefits (equity, wellbeing, WFH allowance, L&D stipend), a diverse and collaborative culture, and invites candidates to join a mission-driven environment that empowers teams to create the next big thing.

The Professional Services team at Miro is hiring a Technical Account Manager (TAM) to partner with large enterprise customers and help them maximize value by guiding AI-powered workflows and embedding Miro into their innovation operating models. In this role, you’ll serve as a fractional strategic advisor—designing integration strategies, driving adoption using Miro’s API, WebSDK, and MCP, and providing change management guidance across Discover–Define–Deliver workflows. You’ll also monitor platform health, deliver proactive adoption recommendations, support Centers of Excellence, and co-facilitate quarterly business reviews with Customer Success Managers to track business outcomes. Candidates should have 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs and IT ecosystems, and experience with AI, prompt engineering and large-scale change management; travel up to 25% is expected. The engagement model is fractional (supporting up to three enterprise customers at 33/50/100% dedication), with a focus on strategic advisory rather than training or development work, and Miro offers equity, wellness benefits, a learning stipend, and a diverse, inclusive culture.

The Professional Services team at Miro helps Enterprise customers realize exceptional outcomes with the Innovation Workspace, combining strategic advisors, onboarding experts and technical account managers who leverage agentic AI and the platform. As a Technical Account Manager (TAM), you partner with Enterprise customers as a fractional strategic advisor to guide AI-powered adoption, optimize workflows, and embed Miro into their innovation operating models to drive measurable business value. You’ll design and evolve AI-driven workflows across the Discover–Define–Deliver lifecycle, architect integration strategies using Miro’s API, WebSDK and MCP, and provide guidance on embedding Miro within customers’ existing systems while proactively optimizing platform health and adoption. You’ll also lead change management and scaling efforts, support Centers of Excellence, co-facilitate Quarterly Business Reviews, and deliver adoption analytics to inform ongoing strategy and continuous improvement. The role operates under a Fractional Engagement Model supporting up to three enterprise customers at 33%, 50% or 100% dedication, requires 5+ years in enterprise SaaS with strong technical fluency and AI/workflow experience, and involves travel up to 25% as a strategic advisor rather than a traditional services provider.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes in the Innovation Workspace by pairing strategic advisors, onboarding experts, and technical account managers who leverage agentic AI on Miro’s platform. The Technical Account Manager (TAM) is a fractional strategic advisor who partners with Enterprise customers to optimize workflows, drive AI-enabled adoption, and embed Miro into their innovation operating models across the Discover–Define–Deliver lifecycle. Responsibilities include designing AI-driven workflows, architecting integration strategies using Miro’s API, WebSDK, and MCP, guiding embedding into existing systems, and delivering proactive optimization and adoption recommendations. Requirements include 5+ years in enterprise SaaS consulting or TAM roles, strong technical fluency with APIs and enterprise IT ecosystems, experience with AI and agentic workflows, and willingness to travel up to 25%. The engagement model is fractional (supporting up to three customers at 33%, 50%, or 100%), focused on strategic advisory rather than training or custom development, and offered within a diverse, inclusive culture with global benefits and growth opportunities.

- The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace by pairing strategic advisors, onboarding experts, and technical account managers to transform collaboration, innovation, and AI-powered adoption on the platform. - The Technical Account Manager (TAM) will partner with Enterprise customers as a fractional strategic advisor to maximize business value, guiding AI-driven workflow optimization and embedding Miro into customers’ innovation operating models. - Responsibilities include designing and evolving AI-driven workflows across Discover–Define–Deliver, recommending integration strategies and automation using Miro’s API, WebSDK, and MCP, and guiding embedding of Miro into existing systems and ways of working. - Additional duties encompass proactive platform optimization, delivering insight-driven adoption recommendations, enabling change management and scaling across departments, and co-facilitating QBRs with CSMs to track progress and inform continuous improvement. - Requirements are 5+ years in relevant enterprise SaaS roles, strong technical fluency with APIs and IT ecosystems, experience with large-scale change management and AI-enabled use cases (MCP and low/no-code tooling a plus), willingness to travel up to 25%, and a fractional engagement model that supports up to three customers at 33/50/100% dedication, with a focus on strategic advisory and a culture that emphasizes collaboration and diversity.

- The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes in the Innovation Workspace through a team of strategic advisors, onboarding experts, and technical account managers working with agentic AI and the platform. - The Technical Account Manager (TAM) role is to partner with Enterprise customers as a fractional strategic advisor to maximize business value, guiding AI-powered adoption and embedding Miro into customers’ innovation operating models while they Discover, Define, and Deliver new products and services. - Key responsibilities include designing and evolving AI-driven workflows across the Discover–Define–Deliver lifecycle, recommending integration strategies using Miro’s API, WebSDK, and MCP, and providing guidance to embed Miro into existing systems while monitoring health and adoption. - Additional duties cover change management and scaling, equipping internal champions, supporting Centers of Excellence, guiding governance, and co-facilitating quarterly business reviews with Customer Success to track progress and deliver adoption analytics. - Requirements include 5+ years in enterprise SaaS roles, strong technical fluency with APIs and enterprise IT, experience with AI and agentic workflows, ability to drive large-scale change, willingness to travel up to 25%, and a fractional engagement model that supports up to three enterprise customers at 33/50/100% dedication.

Miro's Professional Services team helps Enterprise customers achieve outcomes in the Innovation Workspace by pairing strategic advisors, onboarding experts, and technical account managers who work with customers leveraging agentic AI and Miro’s platform. As a Technical Account Manager (TAM), you partner with Enterprise customers to maximize business value, acting as a fractional strategic advisor who guides AI-powered workflow optimization and embeds Miro into customers’ innovation operating models across Discover, Define, and Deliver. Responsibilities include designing AI-driven workflows, architecting integrations with Miro’s API, WebSDK, and MCP, guiding system embedding, proactively optimizing platform health and adoption, and enabling change management and scale through CoEs and quarterly reviews. Requirements include 5+ years in enterprise SaaS roles, strong technical fluency with APIs and IT ecosystems, experience leading large-scale change management and AI-enabled adoption, familiarity with MCP and low/no-code tools, analytics and executive facilitation skills, and up to 25% travel. The engagement model is fractional (supporting up to three enterprise customers at 33–100% dedication) with a focus on strategic advisory rather than support or custom development, and the role offers growth, equity, wellbeing benefits, a learning stipend, and a diverse, collaborative culture.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, and the Technical Account Manager (TAM) will partner with them as a fractional strategic advisor to maximize business value, drive AI-powered adoption, and embed Miro into their innovation operating models. Responsibilities include guiding AI-driven workflows across Discover–Define–Deliver, architecting integration opportunities using Miro’s API, WebSDK, and MCP, and providing guidance on embedding Miro into customers’ existing systems while proactively optimizing platform health and adoption. The TAM will also focus on change management and scaling by enabling internal champions, supporting Centers of Excellence, and co-facilitating Quarterly Business Reviews with adoption analytics to inform strategy and continuous improvement. Requirements: 5+ years in enterprise SaaS/consulting or similar roles, strong technical fluency with APIs and IT ecosystems, experience with AI/prompt engineering and agentic workflows (MCP and low/no code tooling a plus), data-informed decision making and executive-level facilitation, and willingness to travel up to 25%. The engagement model is fractional, supporting up to three enterprise customers at 33/50/100% dedication, with a strategic advisory focus rather than technical support or custom development, and the role comes with benefits such as equity, wellbeing perks, WFH equipment allowance, and an emphasis on diversity and inclusion at a fast-growing company.

The CSM team is part of Customer Experience (alongside Renewals and Support) and works with Enterprise-licensed customers to help them collaborate and innovate with Miro, driving high retention and expansion. The Head of CSM for DACH will lead and coach a team of experienced CSMs, partner with regional Sales and cross-functional teams, and own the team's revenue and health forecasting while driving adoption, retention, and expansion. Responsibilities include maintaining data hygiene and health indicators, building executive relationships within the portfolio, and innovating through AI to improve processes and assets in a scaling business. Requirements include 5+ years of management experience leading High Touch CS or other core account management in a high-growth B2B SaaS company, 2 years in Consulting, fluent in German, and strong hiring, training, and coaching capabilities, plus a solid CS foundation and cross-functional collaboration skills. Miro offers equity, wellbeing benefits, a WFH equipment allowance, an annual Learning & Development stipend, and a diverse, inclusive culture, with location-specific benefits available as described in their global benefits resources.

The CSM team is part of Miro's Customer Experience organization and focuses on Enterprise-licensed customers to help them collaborate and innovate, resulting in high retention and expansion. The Head of CSM for DACH will lead and coach a team of experienced CSMs, report to the Head of Customer Success EMEA, and collaborate with regional Sales and cross-functional partners to improve adoption, retention, and customer expansion. You will coach the DACH team, partner with sales and other teams to increase customer lifetime value through product adoption, health scores, satisfaction, retention, and expansion, maintain data hygiene and essential indicators, own revenue and health forecasting, and build executive relationships while driving AI-enabled process improvements. Requirements include 5+ years of management experience in High Touch CSM or core account management at a high-growth B2B SaaS, 2 years in Consulting, fluent German, experience hiring/training/enabling CSMs, strong CS norms and KPIs, exec-level communication, cross-functional collaboration, problem-solving in fast-paced environments, understanding of AI transformation and SaaS, and data-driven prioritization. The role offers benefits such as equity, wellbeing benefit, WFH equipment allowance, and an annual L&D stipend, with location-specific variations; Miro emphasizes belonging, diversity, and a mission to empower teams to create the next big thing.

The CSM team is part of Customer Experience and works with Enterprise-licensed customers to foster collaboration and innovation with Miro, aiming for high retention and expansion. The Head of CSM for DACH will lead and coach the DACH CSM team, collaborate with regional Sales and cross-functional partners, and report to the Head of Customer Success EMEA to improve product adoption, retention, and customer expansion. Responsibilities include coaching the CSMs, improving customer lifetime value through adoption and health metrics, maintaining data hygiene, owning the team's revenue and health forecasting, building executive relationships, and driving AI-enabled process improvements. Requirements are 5+ years in managing High Touch CSM or core account teams in a high-growth B2B SaaS company, 2 years in Consulting, fluent German, experience hiring/training CSMs, strong CS knowledge and KPI fluency, exec-level communication, problem-solving in a fast-paced environment, and familiarity with AI transformation and SaaS, with an analytical, data-driven approach. What’s in it for you include equity, wellbeing benefits, a WFH equipment allowance, and a Learning & Development stipend, plus a diverse, inclusive culture aligned with Miro’s mission to empower teams to create the next big thing.

The Customer Success Management (CSM) team is part of Customer Experience and focuses on Enterprise-licensed customers to help them collaborate, innovate, and achieve high retention and expansion. The Head of CSM for DACH will lead and coach a team of experienced CSMs, report to the Head of Customer Success EMEA, and work with regional Sales and cross-functional partners to improve processes and drive adoption, retention, and expansion. Responsibilities include coaching the team, partnering to increase customer lifetime value through product adoption and health scores, managing data hygiene and crucial indicators, owning revenue and health forecasting, building executive relationships, and driving AI-enabled process improvements. Requirements include 5+ years of managerial experience in High Touch CSM or core account teams at a high-growth B2B SaaS company, 2 years in Consulting, fluent German, experience hiring/training CSMs, strong CS fundamentals and KPIs, executive-level communication, cross-functional collaboration, problem-solving, and knowledge of AI transformation and enterprise SaaS. Benefits include equity, wellbeing, a WFH equipment allowance, and an L&D stipend, with Miro emphasizing diversity and belonging and providing location-specific benefits; Recruitment Privacy Policy applies.

- The CSM team is part of Miro’s Customer Experience and focuses on enterprise customers to help them collaborate with Miro, driving high retention and expansion. - The Head of CSM for DACH will lead and coach a team of experienced CSMs, report to the Head of Customer Success EMEA, and partner with regional Sales and cross-functional teams to improve adoption, retention, and customer expansion. - Responsibilities include coaching the DACH CSMs, increasing customer lifetime value through product adoption, health scores, satisfaction, and retention; maintaining data hygiene; owning revenue and health forecasting; building executive relationships; and driving AI-enabled process improvements. - Requirements include 5+ years of management experience in High Touch CSM or similar at a high-growth B2B SaaS company, 2 years in Consulting, fluent German, experience hiring/training CSMs, strong CS knowledge and executive communication, and a data-driven approach to prioritization and AI transformation. - Benefits include equity, wellbeing perks, a WFH equipment allowance, and an L&D stipend, within a diverse and inclusive culture that emphasizes belonging, with location-specific benefits and a recruitment privacy policy.

The CSM team is part of Customer Experience (alongside Renewals and Support) and focuses on enterprise‑licensed customers to help them collaborate and innovate with Miro, driving high retention and expansion. Miro is hiring a Head of CSM for DACH to lead and coach a team of senior CSMs, report to the Head of Customer Success EMEA, and work with regional Sales and cross‑functional partners to improve adoption, retention and customer expansion. Responsibilities include coaching the DACH CSMs, partnering with Sales to improve customer lifetime value through product adoption, health scores, satisfaction, retention and expansion, maintaining data hygiene, owning revenue and health forecasting, building executive relationships, and driving AI‑driven process improvements. Requirements include 5+ years of management experience in High Touch CS or core account management at a high-growth B2B SaaS company, 2 years in Consulting, fluent German, experience hiring/training CSMs and coaching on consultative advising and selling, strong CS norms/KPIs, exec-level communication, cross‑functional collaboration, problem solving in fast-paced environments, and knowledge of AI transformation and Enterprise SaaS, with a hands-on contributor mindset. What’s in it for you: global benefits (equity, wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend), a diverse team, location-specific benefits, plus Miro’s mission to foster belonging and inclusion, and a Recruitment Privacy Policy is in place.

The CSM team, within Customer Experience alongside Renewals and Support, works with Enterprise-licensed customers to foster collaboration and innovation with Miro, driving high retention and expansion. Miro is hiring a Head of CSM for DACH to lead a team of experienced CSMs, report to the Head of Customer Success EMEA, and collaborate with regional Sales and cross-functional partners to improve processes and drive adoption, retention, and expansion. Responsibilities include coaching the DACH CSMs, maintaining account data hygiene and health indicators, owning revenue and health forecasting, building executive relationships for selected accounts, and driving AI-enabled process improvements for a scalable CS organization. Requirements include 5+ years of management in High Touch CS or core account teams at a high-growth B2B SaaS company, 2 years in Consulting, fluent German, coaching and enabling CSMs in consultative selling, strong CS KPIs and exec-level communication, cross-functional collaboration, and a hands-on, data-driven approach to AI and enterprise SaaS. The role offers benefits such as equity, wellbeing, WFH equipment allowance, and an L&D stipend, and Miro emphasizes belonging, diversity, and an inclusive, collaborative culture across a global team.

The Customer Success Management (CSM) team is part of Customer Experience and works with Enterprise-licensed customers to help them collaborate and innovate with Miro, driving high retention and expansion. The Head of CSM for DACH will lead and coach a team of experienced CSMs, partner with regional Sales and cross-functional teams, and report to the Head of Customer Success EMEA to improve adoption, retention, and customer expansion. Responsibilities include coaching the DACH CSM team, driving customer lifetime value through product adoption, health scores, satisfaction, retention and expansion, maintaining data hygiene, owning the team’s revenue and health forecasting, building executive relationships, and driving AI-enabled process improvements to scale customer success. Requirements include 5+ years of management experience leading High Touch CSM or similar in a high-growth B2B SaaS, 2 years in Consulting, fluent German, and strong capabilities in hiring/training, coaching, cross-functional collaboration, exec-level communication, problem-solving in fast-paced environments, understanding of AI transformation, and data-driven prioritization. Benefits include a global package with equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, along with Miro’s emphasis on diversity and inclusion and information about life at Miro and recruitment privacy policy.

The Customer Success Management team is part of Customer Experience and focuses on Enterprise-licensed customers to help them collaborate and innovate with Miro, driving high retention and expansion. The Head of CSM for DACH will lead and coach a team of experienced CSMs, report to the Head of Customer Success EMEA, and collaborate with regional Sales and cross-functional partners to improve adoption, retention, and customer expansion. You’ll manage data hygiene and health indicators, own your team’s revenue and health forecasting, build executive relationships for accounts in your portfolio, and drive AI-enabled process improvements to scale customer success. The role requires 5+ years of management experience in High Touch CS or other core account management in a high-growth B2B SaaS, 2 years in consulting, fluent German, and strong capabilities in hiring, training, coaching, cross-functional collaboration, and data-driven decision making. Miro is a visual workspace for distributed teams with over 100 million users and 250,000 companies, co-headquartered in San Francisco and Amsterdam, and offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, along with a strong commitment to diversity and belonging.

The Customer Success Management team is part of Miro's Customer Experience organization, alongside Renewals and Support, and focuses on Enterprise customers to drive collaboration, adoption, retention, and expansion. The Head of CSM for DACH will lead and coach a team of experienced CSMs, report to the Head of Customer Success EMEA, and partner with regional Sales and other cross-functional teams to improve processes and drive adoption and growth. Key duties include coaching the DACH CSMs, managing CLV by increasing product adoption, health scores, satisfaction, retention and expansion, maintaining data hygiene, owning revenue and health forecasting, and building executive relationships. Requirements include 5+ years of management experience in High-Touch CSM or similar at a high-growth B2B SaaS company, 2 years in consulting, fluent German, experience hiring/training/enabling CSMs, strong communication and cross-functional collaboration skills, familiarity with AI transformation, and a data-driven, hands-on leadership style. Miro offers a global benefits package (including equity, wellbeing benefits, a WFH equipment allowance, and an L&D stipend), a diverse and inclusive culture, and describes itself as a visual workspace used by over 100 million users and 250,000 companies.

The Innovation Architect sits in Miro's Professional Services organization within the MOST program, a subscription-based PS offering for enterprise customers that provides 240 hours per year of expert support. The role is the strategic and architectural layer of a MOST engagement, conducting discovery, diagnosing how teams actually work, designing governance and collaboration infrastructure, and building the year-long 240-hour roadmap, including AI workflow advisory. You’ll own the solution roadmap for a portfolio of MOST accounts, architect end-to-end Miro implementations, facilitate executive and cross-functional workshops, drive adoption through change management, and track outcomes across the subscription lifecycle. Requirements include 6+ years in consulting or enterprise services, experience leading discovery with VP-level stakeholders, governance knowledge at enterprise scale, fluency in Miro or a comparable platform, hands-on AI workflow design, and strong cross-functional and API/integration fluency. Perks include global benefits such as equity, wellbeing support, a WFH equipment allowance, and an annual L&D stipend, with a diverse, collaborative culture and location-specific benefits outlined in Miro’s benefits resources.

As Manager, Customer Support AMER at Miro, you’ll lead a mixed team of Tier 2 Customer Support Representatives and Tier 3 Technical Support Engineers based primarily in Austin and oversee Tier 1 outsourced support for AMER time zones. You’ll be a core member of the Global Support Leadership team, collaborating with peers in EMEA and JPAC and with the Support Excellence group to align on customer outcomes and drive continuous improvement. Your responsibilities include coaching and developing your team, driving regional performance against CSAT, QA scores, SLA adherence, AHT, and backlog, managing escalations, and partnering with Customer Success, Sales, and Professional Services on strategic accounts, plus coordinating with the Tier 4 incident response team. Requirements include 5+ years in customer-facing tech roles, 2+ years of people management (5-15 direct reports), experience with outsourced/BPO support, strong data-driven decision making, excellent coaching and servant leadership, and cross-functional collaboration; proficiency in Brazilian Portuguese or Spanish is a plus. The role offers a hybrid work model with a preference for Austin-based employment (2 days per week in the Austin hub), plus a global benefits package (equity, wellbeing, WFH equipment allowance, and an L&D stipend) and a culture centered on belonging and inclusion.

This role sits in Miró's Workplace department and anchors the Austin hub, blending front-of-house hospitality with broader responsibilities in operations, vendor management, and events, supported by a global team. As the face of the Austin hub, you’ll welcome employees and visitors, manage visitor flow and space readiness, coordinate supplies and maintenance, support onboarding and internal communications, and drive in-person events. You’ll also act as the on-site anchor for the North America remote service desk, triaging Jira tickets, keeping staff informed, and upholding and evolving office policies and vendor relationships. Requirements include a minimum of 2 years in workplace operations or a customer-facing role, a natural hospitality mindset, strong organizational and communication skills, a proactive, solutions-focused approach, full-time on-site availability in Austin five days per week, plus competencies in workplace tools, vendor coordination, events/visitor experience, AI fluency, and soft skills like adaptability, ownership, and curiosity. Perks include equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend; Miro emphasizes diversity and inclusion and invites applicants who want to grow within a supportive, global team.

The Innovation Architect is part of Miro's Professional Services MOST program, which offers enterprise customers 240 hours per year to design, implement, and scale how their teams collaborate using Miro. The role serves as the strategic and architectural layer of a MOST engagement, conducting discovery, diagnosing current ways of working, designing governance and collaboration infrastructure, and building a sequenced 240-hour roadmap aligned to business outcomes (including AI workflow advisory) as the program grows in complexity. Responsibilities include owning the solution roadmap for a portfolio of MOST accounts, architecting end-to-end Miro implementations (workspace governance, access models, naming conventions, lifecycle management), leading AI-powered workflow optimization, facilitating executive and cross-functional workshops, and driving adoption through change management. Requirements include 6+ years in consulting/change management/PS for enterprise clients, experience leading structured discovery with VP-level stakeholders, enterprise-scale governance knowledge, fluency in Miro or similar platforms, hands-on AI workflow design, ability to simplify complex topics for non-technical audiences, and strong cross-functional collaboration with IT, Product, Design, Strategy, and PMO, plus API/integration familiarity. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific variations; Miro emphasizes belonging, collaboration, and a mission to empower teams to create the next big thing.

The Manager, Customer Support AMER at Miro leads the regional team of Tier 2 and Tier 3 specialists based primarily in Austin, oversees AMER-time outsourced Tier 1 delivery, and works in a hybrid model with 2 days per week in the Austin hub, reporting to the Global Head of Customer Support. In this role, you’ll coach and develop the team through regular 1:1s and ticket QA, and drive regional performance to meet targets for CSAT, QA scores, SLA adherence, AHT, and backlog health. You’ll handle escalations, support a small set of strategic accounts with cross-functional partners (Customer Success, Sales, and Professional Services), and coordinate with the Tier 4 escalation and incident response teams. You’ll collaborate cross-functionally with Support Excellence, Product, and Engineering to align on customer needs, use data to identify trends and inform decisions, and foster a psychologically safe, growth-oriented culture while leading improvement initiatives. Requirements include 5+ years in customer-facing tech roles with 2+ years of people leadership, experience with outsourced/BPO teams, strong analytics and coaching skills, servant leadership, cross-functional collaboration, ability to manage multiple priorities, and optional proficiency in Brazilian Portuguese or Spanish; the role offers global benefits (including equity and learning stipends) and aligns with Miro’s commitment to diversity and belonging.

- The Austin Hub Workplace Coordinator is a front-of-house, people-first role that serves as the face of Miro’s Austin hub and contributes to the Integrated Workplace Excellence framework. - Responsibilities include welcoming employees and guests, managing visitor experience and space readiness, coordinating supplies and maintenance, onboarding tours, internal events, workplace communications, and acting as the on-site anchor for the North America remote service desk with Jira ticket triage. - The role also involves end-to-end vendor coordination, maintaining office policies and standards, and supporting growth into broader operations, vendor management, and events, with backing from a global team across Amsterdam, Berlin, London, Yerevan, and beyond. - Requirements include a minimum of 2 years in workplace operations, hospitality, or related roles; a strong hospitality mindset; excellent organizational and communication skills; a proactive, adaptable approach, and full-time on-site availability in Austin five days a week. - Benefits typically include equity, wellbeing support, a work-from-home equipment allowance, and an annual Learning & Development stipend, with location-specific variations, as Miro emphasizes diversity, inclusion, and its mission to empower distributed teams.

The Innovation Architect is part of Miro's Professional Services MOST program, delivering 240 hours per enterprise year to help design, implement, and scale collaboration, working with CSMs, Technical Architects, and Engagement Managers on complex accounts. The role acts as the strategic and architectural layer of a MOST engagement, leading discovery, diagnosing how teams currently work, designing governance and collaboration infrastructure, and building a sequenced 240-hour roadmap tied to business outcomes, including AI workflow advisory. Key responsibilities include owning the solution roadmap for a portfolio of MOST accounts, architecting end-to-end Miro implementations with governance and lifecycle management, leading AI-powered workflow optimization across integrations, facilitating executive and cross-functional workshops, and driving adoption through change management and coaching. Requirements include 6+ years in consulting/change management/enterprise PS, experience leading structured discovery with VP-level stakeholders, knowledge of collaboration governance at scale, fluency in Miro or similar platforms, hands-on experience with AI-enabled workflows and APIs/integrations, and the ability to simplify complex topics for non-technical audiences while collaborating across IT, Product, Design, Strategy, and PMO. What’s in it for you: a global benefits package including equity, wellbeing, a WFH equipment allowance, and an L&D stipend, along with a diverse, inclusive team and location-specific benefits aligned with Miro’s mission and culture.

This role is Manager, Customer Support AMER, leading the regional Tier 2 Customer Support Representatives and Tier 3 Technical Support Engineers based primarily in Austin, overseeing Tier 1 outsourced support for AMER time zones and reporting to the Global Head of Customer Support as part of the Global Support Leadership team in a hybrid Austin-based setup. Responsibilities include mentoring and developing the team through regular 1:1s, coaching, and ticket QA, driving regional performance against CSAT, QA scores, SLA adherence, AHT, and backlog, and handling escalations as the go-to for complex or sensitive customer situations. You’ll collaborate with Customer Success, Sales, and Professional Services on strategic accounts, define escalation paths with Tier 4, and work cross-functionally with Support Excellence, Product, and Engineering to align on customer needs and drive continuous improvement, while contributing to global leadership initiatives. Required are 5+ years in customer-facing tech roles (SaaS preferred), 2+ years managing 5–15 individual contributors, experience with outsourced/BPO teams a plus, a strong data-driven mindset, excellent coaching and servant leadership, cross-functional collaboration, multi-priority management, and (nice-to-have) high proficiency in Portuguese or Spanish (C1/C2). Miro offers a global benefits package (including equity, wellbeing, equipment allowance, and an L&D stipend) and emphasizes belonging and diversity, with location-specific benefits varying.

This job posting seeks a full-time, on-site Workplace Coordinator to be the face of Miro’s Austin hub, rooted in hospitality and focused on delivering a world-class office experience while contributing to the Integrated Workplace Excellence framework. Core responsibilities include front-of-house duties (visitor management, space readiness, hospitality setup, daily presentation), behind-the-scenes operations (supplies, maintenance, building liaison), employee experience touchpoints (onboarding tours, events, communications), and serving as the North America remote service desk anchor by triaging Jira tickets and keeping staff informed. The role also entails end-to-end vendor and contractor coordination, policy stewardship, and enforcing operational guidelines, with growth opportunities across operations, vendor management, and events aligned with a global team. Requirements include at least 2 years in workplace ops, hospitality, or office coordination, a natural hospitality mindset, strong organizational and communication skills, a proactive and adaptable approach, and full-time on-site availability in Austin, five days a week. Benefits include equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, with Miro emphasizing diversity and inclusion and outlining a Recruitment Privacy Policy for applicants.

The Innovation Architect is part of Miro's Professional Services MOST program, which provides enterprise customers with 240 hours per year to work with Miro experts on designing, implementing, and scaling collaboration. The role acts as the strategic and architectural layer of a MOST engagement, conducting discovery, diagnosing current ways of working, designing governance and collaboration infrastructure, and building a sequenced 240-hour roadmap plus AI workflow advisory. Responsibilities include owning the solution roadmap for a portfolio of MOST accounts, architecting end-to-end Miro implementations, and leading AI-powered workflow optimization, executive sessions, change management, and adoption efforts while tracking outcomes and producing reusable assets. Requirements include 6+ years in consulting or enterprise services, experience leading structured discovery with senior stakeholders, knowledge of enterprise collaboration governance, fluency with Miro or similar tools, and strong cross-functional communication and API/integration fluency. Miro offers global benefits (equity, wellbeing, equipment allowance, L&D stipend) and emphasizes a diverse, inclusive culture, describing itself as a large, global visual collaboration platform with the mission to empower teams to create the next big thing, serving over 100 million users and 250,000 companies.

The Manager, Customer Support AMER at Miro leads the regional team (Tier 2 reps and Tier 3 engineers) based primarily in Austin in a hybrid model (2 days/week in the Austin hub) and oversees Tier 1 outsourced support for AMER time zones as part of the Global Support Leadership team. Key duties include coaching and developing the team, driving performance to meet targets such as CSAT, QA scores, SLA adherence, AHT, and backlog, handling escalations, and supporting complex or sensitive customer situations. You’ll also partner with Customer Success, Sales, and Professional Services on a small set of strategic accounts, coordinate with the Tier 4 escalation/incident response team, and collaborate cross-functionally with Support Excellence, Product, and Engineering to drive improvement. Requirements include 5+ years in customer-facing tech roles, 2+ years of people management, experience with outsourced/BPO teams, strong data-driven decision-making, coaching, servant leadership, cross-functional collaboration, and multi-priority management; proficiency in Portuguese or Spanish is a plus. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific variations; Miro emphasizes diversity and inclusion and describes itself as a global visual workspace with a large, diverse workforce and multiple hubs.

The Austin hub Workplace Coordinator is a core role in Miro’s Workplace Operations, acting as the face of the Austin hub and delivering hospitality-forward, data-driven experiences that support the Integrated Workplace Excellence framework. Core responsibilities include front-of-house duties (visitor management, space readiness, hospitality setup, onboarding tours, events) and behind-the-scenes tasks (supplies, maintenance coordination, building management liaison), plus serving as the on-site anchor for the North America remote service desk and end-to-end vendor coordination. Requirements include a minimum of 2 years in workplace operations or a customer-facing role, a natural hospitality mindset, strong organizational and written/verbal communication skills, a proactive, solutions-focused approach, and full-time on-site availability in Austin five days a week. Competencies include experience in corporate/tech/hospitality environments, comfort with workplace and ticketing tools, vendor coordination, events/visitor experience, AI fluency, and soft skills such as hospitality presence, adaptability, growth orientation, ownership, and curiosity. What’s in it for you: a global benefits package (equity, wellbeing, equipment allowance, Learning & Development stipend) with location-specific variations; a diverse, collaborative team and growth opportunities; and Miro’s mission to empower teams to create the next big thing, alongside a Recruitment Privacy Policy.

- The Innovation Architect sits in Miro’s MOST program as the strategic and architectural layer that translates enterprise goals into a concrete, sequenced 240-hour plan for MOST engagements. - They own the solution roadmap, run structured discovery, map the customer’s operating model, architect end-to-end Miro implementations (governance, access models, naming conventions, lifecycle), and lead AI workflow advisory as core workstreams. - They facilitate executive and cross-functional workshops, drive adoption through change management, track progress across the subscription lifecycle, surface risks early, and adjust the plan as priorities shift. - Requirements include 6+ years in consulting or enterprise services, experience leading discovery with VP-level stakeholders, governance knowledge at enterprise scale, fluency in Miro or comparable platforms, and the ability to design AI-powered workflows while communicating across IT, Product, Design, Strategy, and PMO. - What’s in it for you: a global benefits package including equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, plus a diverse, inclusive culture aligned with Miro’s mission to empower teams.

As Manager, Customer Support AMER, you’ll lead the regional team of Tier 2 Customer Support Representatives and Tier 3 Technical Support Engineers, oversee Tier 1 outsourced delivery for AMER time zones, and report to the Global Head of Customer Support as part of the Global Support Leadership team. Based primarily in Austin, TX, you’ll operate in a hybrid model with two days a week in the Austin hub and work closely with outsourced teams and global hubs across EMEA and JPAC. You’ll coach and develop a mixed team, drive regional performance on CSAT, QA scores, SLA adherence, AHT, and backlog health, handle escalations confidently, and partner with Customer Success, Sales, and Professional Services on strategic accounts while coordinating with Tier 4 escalation and incident response. Requirements include 5+ years in customer-facing tech roles (SaaS preferred), 2+ years of people management leading 5–15 ICs, experience with outsourced/BPO support, strong data-driven decision-making, excellent coaching and feedback skills, servant leadership, cross-functional collaboration, and language skills in Brazilian Portuguese or Spanish as a plus. The role includes a global benefits package such as equity, wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, and you’ll join a diverse, inclusive culture at Miro, a global visual workspace serving more than 100M users and 250,000 companies.

The role sits within Miro’s Workplace/Operations team, which uses a data-driven approach to deliver a safe, secure, world-class hub experience and to support the Integrated Workplace Excellence framework, with the Austin hub as its face. As a Workplace Coordinator, you’ll manage front-of-house operations, visitor management, space readiness, hospitality setup, supplies and maintenance coordination, onboarding tours, events, vendor/contractor coordination, and you’ll serve as the on-site anchor for the North America remote service desk with Jira ticket triage. You’ll need at least 2 years of experience in workplace operations, hospitality, or office coordination, a genuine hospitality mindset, strong organizational and communication skills, and the ability to operate full-time on-site in Austin in a dynamic environment. Preferred competencies include experience with workplace and ticketing tools, vendor coordination, events/visitor experiences, AI fluency, and soft skills such as hospitality presence, adaptability, growth orientation, ownership, and curiosity. The role offers benefits such as equity, a wellbeing package, a WFH equipment allowance, and a Learning & Development stipend, all within a diverse, global team that prioritizes belonging and inclusion.

The Innovation Architect sits in Miro's Professional Services within the MOST program, a subscription-based offering that gives enterprise customers 240 hours per year to work with Miro experts on designing, implementing, and scaling how their teams collaborate. The role is the strategic and architectural layer of a MOST engagement, conducting discovery, diagnosing current ways of working, designing governance and collaboration infrastructure, and building a 240-hour roadmap while owning AI workflow advisory to move from ad hoc usage to intelligent, repeatable systems. You’ll own the solution roadmap for a portfolio of MOST accounts, architect end-to-end Miro implementations (workspace governance, access models, naming conventions, lifecycle management), lead AI workflow advisory, facilitate executive workshops, drive adoption via change management, track progress against outcomes, surface risks, adjust plans, and contribute reusable delivery assets. Requirements include 6+ years in consulting, change management, Agile transformation, or enterprise PS; experience leading structured discovery with VP-level stakeholders; knowledge of collaboration governance and enterprise-scale architecture; fluency in Miro or comparable platforms; hands-on experience designing AI-powered workflows; ability to simplify complex topics for non-technical audiences; cross-functional collaboration across IT, Product, Design, Strategy, and PMO; and strong API/integration fluency. What’s in it for you: a global benefits package including equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, plus a diverse, collaborative culture with location-specific benefits and a mission to empower teams to create the next big thing.

Miro's Customer Support team aims to help customers solve problems quickly and exceed expectations, with the AMER Support team anchored in Austin and covering the Americas via a hybrid model (2 days/week in the Austin hub) and partnerships with outsourced Tier 1 and global hubs. As Manager, Customer Support AMER, you'll lead a mixed Tier 2/3 team based mostly in Austin and oversee AMER Tier 1 outsourced delivery, while reporting to the Global Head of Customer Support and collaborating with EMEA and JPAC and the Support Excellence group. You’ll develop the team through regular 1:1s, coaching, and ticket QA, drive regional performance against CSAT, QA, SLA, AHT, and backlog targets, handle escalations, and partner with Customer Success, Sales, and Professional Services on strategic accounts, plus coordinate with Tier 4 escalation and incident response. Requirements include 5+ years in customer-facing tech roles (SaaS preferred), 2+ years people management (5-15 direct/indirect), experience with outsourced/BPO support, strong data-driven decision-making, coaching, servant leadership, cross-functional collaboration, multi-priority management, and Portuguese or Spanish skills as a plus. Benefits include equity, wellbeing, equipment allowance, and an L&D stipend; Miro emphasizes belonging and inclusion as a global mission, with a view toward continuing growth across 13 hubs and 100M+ users.

The Austin Workplace Coordinator is a core role in Miro’s Workplace Operations, serving as the face of the Austin hub and contributing to the Integrated Workplace Excellence framework. Responsibilities cover front-of-house, visitor management, space readiness, maintenance coordination, onboarding tours, internal events, on-site North America remote service desk, and end-to-end vendor coordination. Must have at least 2 years in workplace ops or related roles, a hospitality mindset, strong organizational and communication skills, a proactive approach, and full-time on-site availability five days a week in Austin. Desired competencies include experience in corporate/tech/hospitality environments, familiarity with workplace tools and ticketing, vendor coordination, events, AI fluency, plus soft skills like adaptability, ownership, curiosity, and growth orientation. Benefits include equity, wellbeing, a work-from-home equipment allowance, and an annual learning & development stipend, with Miro emphasizing diversity and inclusion and offering growth opportunities across a global team.

The Innovation Architect sits within Miro's Professional Services MOST program and provides enterprise customers with 240 hours per year to design, implement, and scale collaboration, acting as the strategic and architectural layer that translates goals into a concrete, sequenced plan and roadmap, including AI workflow advisory. They partner with Customer Success Managers, Technical Architects, and Engagement Managers to deliver structured, outcomes-driven engagements across some of Miro's most complex accounts, beginning with discovery and governance design. Responsibilities include owning the solution roadmap for a portfolio of MOST accounts, architecting end-to-end Miro implementations (workspace governance, access models, naming conventions, lifecycle management), facilitating executive and cross-functional workshops, driving adoption via change management, tracking progress against outcomes, surfacing risks, and contributing reusable delivery assets. Requirements include 6+ years in consulting/change management/Agile transformation or enterprise professional services, experience leading structured discovery with VP-level stakeholders and turning findings into a prioritized plan, knowledge of governance at enterprise scale, fluency in Miro or similar platforms, experience designing AI-powered workflows and strong technical fluency with APIs and enterprise IT ecosystems, plus the ability to simplify complex topics for non-technical audiences and work across IT, Product, Design, Strategy, and PMO. What’s in it for you: a global benefits package including equity, wellbeing, an equipment allowance, and an annual Learning & Development stipend, with location-specific variations, alongside Miro's culture of belonging, collaboration, and growth as described by the company.

- Miro's Customer Support team helps customers solve problems quickly so they can focus on creating the next big thing, with the AMER Support hub based primarily in Austin and operating in a hybrid model to cover the Americas region alongside global hubs. - As Manager, Customer Support AMER, you’ll lead a mixed team of Tier 2 Customer Support Representatives and Tier 3 Technical Support Engineers and oversee Tier 1 outsourced delivery for AMER time zones, reporting to the Global Head of Customer Support. - Your responsibilities include coaching and developing the team, driving performance against CSAT, QA, SLA, and AHT targets, handling escalations, and collaborating with Customer Success, Sales, Professional Services, and Tier 4 incident teams on strategic accounts and complex cases. - You’ll work cross-functionally with Support Excellence, Product, and Engineering to align on customer needs and drive continuous improvement, using data to identify trends and inform decisions, while fostering a psychologically safe, engaged team culture. - Requirements include 5+ years in customer-facing tech roles, 2+ years of people management (5–15 direct reports), experience with outsourced/BPO support is a plus, strong analytical, coaching, and servant leadership skills, cross-functional collaboration ability, multitasking, and a high proficiency in Brazilian Portuguese or Spanish is a plus; Miro offers benefits such as equity, wellbeing, equipment allowance, and an L&D stipend, with a commitment to diversity and inclusion.

The Austin-based Workplace Coordinator is a core member of Miro’s Operations/Workplace team, acting as the hub’s face with a hospitality-first mindset and offering growth across operations, vendor management, and events, supported by a global team. Responsibilities include front-of-house duties (welcoming guests, visitor management, space readiness, and daily presentation), behind-the-scenes tasks (supplies, maintenance, and building liaison), and serving as the on-site anchor for the North America remote service desk (triaging Jira tickets and keeping staff informed). You’ll also support employee experience touchpoints (onboarding tours, internal events, and workplace communications) and coordinate end-to-end vendors and contractors while upholding office policies and standards. The role requires at least 2 years in workplace operations, hospitality, or customer-facing roles, a natural hospitality mindset, strong organizational and communication skills, and full-time, five-days-a-week on-site availability in Austin; it also values experience with workplace tools, vendor coordination, events, and AI fluency. Perks include equity, wellbeing benefits, a WFH equipment allowance, and an annual L&D stipend, with location-specific details; Miro highlights a diverse, inclusive culture and a mission to empower teams, alongside a Recruitment Privacy Policy.

The Innovation Architect is part of Miro’s MOST program in Professional Services,Serving as the strategic and architectural layer to translate enterprise goals into a structured, 240-hour annual plan for complex accounts. They own the solution roadmap across a portfolio of MOST accounts, conduct discovery, map operating models, design governance and lifecycle management, architect end-to-end Miro implementations, and lead AI workflow advisory to move from ad hoc usage to automated collaboration. They facilitate executive and cross-functional workshops, drive adoption through change management, contribute reusable delivery assets to raise consistency and time-to-value, and track progress while surfacing risks and adjusting plans as priorities shift. The role requires 6+ years in consulting/change management/PS for enterprise organizations, experience leading structured discovery with VP-level stakeholders, governance knowledge, fluency in Miro or similar tools, and hands-on ability to design AI-powered workflows plus API and integration work. Miro offers global benefits, a diverse and inclusive culture, and opportunities for growth, along with location-specific benefits and information on recruitment privacy.

The Manager, Customer Support AMER at Miro leads a mixed team of Tier 2 reps and Tier 3 engineers based mainly in Austin and oversees Tier 1 outsourced support for the AMER time zones as part of the Global Support Leadership team. The role requires empathetic leadership to build high-performing, engaged teams and involves close collaboration with peers across EMEA and JPAC as well as Support Excellence, Product, and Engineering. Responsibilities include coaching and developing the team, conducting 1:1s, QA reviews, driving targets (CSAT, QA scores, SLA adherence, AHT, backlog), managing escalations, and partnering with Customer Success, Sales, and Professional Services on strategic accounts, plus working with Tier 4 for escalation paths. You’ll use data to surface trends, inform decisions, lead process improvements, and contribute an AMER perspective to global initiatives while fostering a psychologically safe and collaborative culture. Benefits include equity, wellbeing, an equipment allowance, and an annual Learning & Development stipend; Miro emphasizes diversity and inclusion with a hybrid Austin-based hub and global flexibility, and requirements include 5+ years in customer-facing tech roles, 2+ years of people management, experience with outsourced/BPO teams, strong analytics, coaching, servant leadership, cross-functional collaboration, and language skills (Portuguese/Spanish a plus).

This job posting is for a Workplace Coordinator in Miro’s Austin hub, a member of the Workplace Operations team focused on delivering a data-driven, safe, world-class hub experience. The role is the face of the Austin hub and covers front-of-house duties, visitor management, space readiness, supplies and maintenance coordination, employee onboarding tours, events, and serving as the on-site anchor for the North America remote service desk (Jira tickets). It requires at least 2 years of experience in workplace operations or related roles, a strong hospitality mindset, excellent organizational and communication skills, a proactive approach, and full-time on-site availability five days a week in Austin. Desired competencies include 2–3 years in similar environments, experience in corporate/tech/hospitality settings with high standards, and technical skills in workplace tools, ticketing, vendor coordination, events, and AI fluency, along with soft skills such as adaptability, ownership, curiosity, growth orientation, and hospitality presence. The posting also notes benefits like equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, and situates the role within Miro’s broader mission and commitment to diversity and belonging.

The Innovation Architect is part of Miro's Professional Services within the MOST program, a subscription-based offering for enterprise customers that provides 240 hours per year to work with Miro experts on designing, implementing, and scaling how teams collaborate. The role serves as the strategic and architectural layer of a MOST engagement, leading discovery, diagnosing current work practices, designing governance and collaboration infrastructure, and building a year-long 240-hour roadmap along with AI workflow advisory to move from ad hoc usage to intelligent systems. You’ll own the solution roadmap for a portfolio of MOST accounts, architect end-to-end Miro implementations (governance, access models, naming conventions, lifecycle management), facilitate executive and cross-functional sessions, drive adoption and change management, track outcomes, and surface risks while contributing reusable assets. Requirements include 6+ years in consulting/change management/PS for enterprise organizations, experience leading structured discovery with VP-level stakeholders, knowledge of collaboration governance, fluency in Miro or equivalents, hands-on AI workflow design, and strong cross-functional and technical fluency (APIs/integrations). Benefits mentioned include equity, wellbeing support, a WFH equipment allowance, and a Learning & Development stipend, with context about Miro’s mission and inclusive culture, serving over 100 million users and 250,000 companies since its 2011 founding.

Miro's AMER Customer Support team, based primarily in Austin, operates with a hybrid model to cover the Americas across time zones, working with outsourced Tier 1 support and global hubs in EMEA and JPAC. The Manager, Customer Support AMER will lead the regional Tier 2 Customer Support Representatives and Tier 3 Technical Support Engineers, oversee Tier 1 outsourced delivery for AMER time zones, and report to the Global Head of Customer Support while collaborating with EMEA/JPAC leaders and the Support Excellence team. Responsibilities include coaching and developing the team, conducting QA and feedback, driving regional performance on CSAT, QA scores, SLA adherence, AHT, and backlog, managing escalations, and partnering with Customer Success, Sales, and Professional Services on strategic accounts, plus aligning with Tier 4 incident response for complex cases. The role also requires cross-functional collaboration with Product and Engineering, contributing to global leadership initiatives, leading projects to improve support delivery and customer experience, and using data to identify trends and inform decisions, while fostering an engaged, collaborative, and psychologically safe culture. Requirements include 5+ years in customer-facing tech roles (SaaS preferred), 2+ years of people management (5–15 direct reports), experience with outsourced/BPO support a plus, strong analytical and coaching skills, servant leadership, and ability to manage multiple priorities; language skills in Brazilian Portuguese or Spanish are a plus, and benefits include equity, wellbeing, WFH equipment allowance, and an annual L&D stipend with location-specific variations.

The posting describes a Workplace Coordinator role in Miro’s Operations team, which uses data-driven methods to deliver a safe, world-class hub experience, with the Austin hub identified as a key US site and this role as its face. The position is hospitality-forward and people-first, intended to be the welcoming presence at the Austin hub while expanding into broader responsibilities in operations, vendor management, and events with support from teams across Amsterdam, Berlin, London, Yerevan, and beyond. Key duties include front-of-house leadership, visitor management, space readiness, hospitality setup, daily presentation, supplies and maintenance coordination, onboarding tours, events, workplace communications, and serving as the on-site anchor for the North America remote service desk with Jira ticket triage. Requirements specify at least 2 years of experience in workplace operations or related fields, a natural hospitality mindset, strong organizational and communication skills, a proactive and adaptable approach, full-time on-site availability in Austin five days a week, and experience with workplace management tools, vendor coordination, events, and AI tools. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, and Miro emphasizes diversity, belonging, and collaboration across 13 hubs with a global recruitment privacy policy.

The Innovation Architect sits within Miro's Professional Services organization, specifically the MOST program, providing enterprise customers 240 hours per year to design, implement, and scale collaboration. The role acts as the strategic and architectural layer of a MOST engagement, leading discovery, diagnosing how teams currently work, designing governance and collaboration infrastructure, and building a sequenced road map for the 240 hours, including AI workflow advisory. Responsibilities include owning the solution roadmap for a portfolio of MOST accounts, architecting end-to-end Miro implementations with governance and lifecycle management, leading AI-powered workflow optimization, facilitating executive and cross-functional workshops, driving adoption via change management, and tracking progress against outcomes. Requirements include 6+ years in consulting or related PS roles, experience leading structured discovery with VP-level stakeholders, knowledge of enterprise-scale collaboration governance, fluency in Miro or similar tools, hands-on AI workflow design, comfort presenting to skeptical senior leaders, and strong API/integration fluency. Benefits include equity, wellbeing and WFH equipment allowances, an annual Learning & Development stipend, a diverse and inclusive culture, and location-specific variations; Miro emphasizes belonging and collaboration as part of its mission.

Miro's Customer Support team aims to help customers quickly solve problems with empathy, and the AMER team—primarily based in Austin—serves the Americas across time zones, working in a hybrid model with two days per week in the Austin hub. The Manager, Customer Support AMER leads a mixed team of Tier 2 Customer Support Representatives and Tier 3 Technical Support Engineers, oversees Tier 1 outsourced delivery for AMER time zones, and reports to the Global Head of Customer Support. Responsibilities include coaching and performance management, driving metrics (CSAT, QA, SLA adherence, AHT), handling escalations and complex cases, and partnering with Customer Success, Sales, and Professional Services on strategic accounts, plus collaboration with Tier 4 escalation and incident response teams. Requirements are 5+ years in tech customer-facing roles, 2+ years of people management (5-15 people), experience with outsourced/BPO teams, data-driven decision making, coaching, servant leadership, cross-functional collaboration, and language proficiency with Brazilian Portuguese or Spanish being a plus. Benefits include equity, wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend, with Miro emphasizing diversity, inclusion, and belonging as part of its global culture.

The role sits within Miro's Workplace department and the Operations function, using data-driven approaches to design policies that underpin a safe, world-class hub experience, with the Austin hub as a key US site and this position its front-facing ambassador. The Workplace Coordinator is a hospitality-centered, people-first role intended to be the face of the Austin hub, with growth opportunities into broader operations, vendor management, and events across a global team. Key duties include front-of-house responsibilities (greeting visitors, space readiness, hospitality setup, daily presentation), behind-the-scenes operations (supplies, maintenance, building liaison), onboarding tours, events and communications, and acting as the North America on-site anchor for the remote service desk while triaging Jira tickets. Requirements include a minimum of 2 years in workplace ops or related fields, a natural hospitality mindset, strong organizational and communication skills, proactive problem-solving, and full-time on-site availability in Austin five days a week. Benefits include equity, wellbeing, work-from-home equipment allowance, and an annual Learning & Development stipend, along with a commitment to diversity, inclusion, and a global, collaborative culture.

The Professional Services organization at Miro is building a dedicated Manufacturing vertical, and as GTM Lead for Manufacturing you’ll create it from the ground up by turning Miro’s existing manufacturing footprint into a defined, scalable business. You’ll own zero-to-one development of manufacturing solutions, identify the most winnable use cases, map target accounts and buying committees, drive early deals, partner with GTM, Product, and Engineering, and represent Miro externally at events and in analyst ecosystems while building the team needed to scale. Non-negotiable requirements include 10+ years across manufacturing ops and consulting with 3–4 years at Engagement Manager/Associate Partner level, manufacturing operator experience managing improvement projects, bilingual fluency in plant-floor and ROI/deal structuring, senior relationships, and a proven ability to close enterprise deals and map buying committees. Preferred qualifications include hands-on prototyping in Miro (e.g., Flows), end-to-end deal execution, and a strong presence at industry events, with leadership traits such as comfort with ambiguity, quick trust-building with stakeholders, and a bias toward action. The role offers a global benefits package (equity, wellbeing, equipment allowance, learning stipend), location-specific salary ranges for LA, SF, and NY, and fits within Miro’s mission of collaboration, inclusion, and building the next big thing.

Miro is hiring an AI Technical Architect to help strategic customers design and deploy cutting-edge AI solutions that elevate collaboration and drive business outcomes, serving as a trusted advisor and technical lead on AI use cases ranging from intelligent agents to workflow automation. The role involves guiding customers through onboarding, discovery, design, and hands-on configuration of AI-powered features, ensuring maximum value from Miro’s evolving AI capabilities, and bridging Customer Success, Product, and Engineering to define how AI transforms collaboration at scale. You’ll lead AI use-case discovery, design and implement AI-driven solutions (templates, agents, summarization tools, and custom GPT integrations), and advise on data privacy, compliance, API usage, and model performance monitoring, including integrations with platforms like Zapier, Workato, OpenAI, Azure OpenAI, and LangChain. Required qualifications include 6+ years in technical consulting or solution architecture, hands-on AI experience with LLMs and agent frameworks, familiarity with AI tooling and APIs, REST and low-code/no-code automation experience, excellent facilitation and communication skills, a strategic mindset, and knowledge of enterprise AI safety and privacy. About Miro: a visual workspace for distributed teams with a strong diversity and belonging culture, committed to inclusion, and handling applicant data in accordance with its Recruitment Privacy Policy.

The Innovation Architect in Miro’s MOST program acts as a Solution Architect for collaboration and ways of working, within a yearly professional services subscription that provides 240 hours of guidance to enterprise customers to design, implement, and scale Miro-driven collaboration across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnosing workflow and adoption challenges, designing governance and operating models, and shaping an outcomes-driven roadmap that evolves with customer needs. Responsibilities include leading discovery and alignment sessions, conducting collaboration and workspace assessments, designing governance frameworks, guiding change management, coaching on best practices and AI-enabled workflows, prototyping templates, coordinating with IT/admin, optimizing processes, and tracking milestones while adjusting plans as priorities shift. Required are 6+ years in consulting, change management, Agile transformation, or digital collaboration, ability to lead structured discovery and cross-functional enablement, familiarity with governance/workspace architecture, experience with Human-Centered Design or Design Thinking, fluency in Miro or similar tools, and near-native Japanese with business-level English. The role offers a global benefits package (equity, wellbeing, equipment allowance, learning stipend), emphasizes belonging and collaboration at Miro, and notes location-specific benefits and a Recruitment Privacy Policy.

The Customer Success Management (CSM) team is part of Customer Experience and focuses on helping Enterprise-licensed customers collaborate with Miro to drive adoption, retention, and expansion. Miro seeks a strategic Global Customer Success Leader to build, coach, and lead the Americas and Japan/Apac CSM teams, partner with regional sales and services, and develop executive relationships with enterprise clients to improve adoption and retention. Responsibilities include driving KPI attainment, mentoring for account hygiene, contributing to revenue and health forecasting, collaborating on customer experience improvements, and personally engaging with the largest customers. Candidates need 10+ years in strategic/enterprise CS or account management leadership, 7+ years leading teams at a high-growth B2B SaaS company, experience hiring/training CSMs, cross-functional collaboration, CS at scale, and knowledge of AI and enterprise SaaS. The role offers global benefits (equity, wellbeing, equipment allowance, learning stipend) and emphasizes a diverse, inclusive culture aligned with Miro’s mission, with Recruitment Privacy Policy applicable.

The role is the GTM Lead for Manufacturing within Miro's Professional Services, responsible for building and scaling a dedicated manufacturing vertical by turning Miro's existing manufacturing footprint into specialized workflows and solutions, working cross-functionally with Product, Engineering, Marketing, and Go-to-Market teams. You’ll own the zero-to-one development, identify use cases, translate them into a product and sales story, target accounts, map champions and buying committees, carry early deals, and represent Miro externally at industry events and in analyst ecosystems. Non-negotiable requirements include 10+ years across manufacturing operations and consulting (with 3–4 years at Engagement Manager/Associate Partner level), manufacturing-operator experience, bilingual in plant-floor and boardroom conversations, senior VP-level relationships, and proven enterprise sales execution; hands-on prototyping in Miro and ROI modeling are strongly preferred. The Leadership Profile emphasizes operating with ambiguity, quickly building trust with senior stakeholders, bias toward action, and building the vertical's team and operating rhythm as it scales. Benefits include equity, wellbeing, WFH equipment allowance, and an L&D stipend, with location-specific salary ranges for Los Angeles, San Francisco, and New York set at roughly $204.34–$255.42 USD, reflecting Miro's diverse, inclusive culture and mission to empower teams.

Our team's mission is to empower Miro’s go-to-market teams and customers with strategic consulting that drives adoption, scales innovation, and delivers measurable business value, and our vision is to be Miro’s strategic edge that turns customers’ vision into velocity. We are hiring an AI Technical Architect to help strategic customers design and deploy cutting-edge AI solutions that elevate collaboration and drive business outcomes using Miro, serving as a trusted advisor and technical lead on AI use cases. You’ll lead customer discovery sessions, design and implement AI-driven features (intelligent templates, agents, summarization tools, and custom GPT integrations), and guide onboarding, change management, and value realization. You’ll collaborate with Product and Engineering to influence the roadmap, partner with Customer Success and Account Managers to ensure adoption and retention of AI use cases, and contribute to documentation and scalable assets for repeatable engagements. About Miro: a visual workspace for distributed teams with over 100 million users and 250,000 companies, a culture of belonging and collaboration that values diversity and inclusion, and a Recruitment Privacy Policy governing applicant data.

The Innovation Architect acts as a Solution Architect for Miro’s MOST program, partnering with enterprise customers to translate business strategy into scalable collaboration architectures, governance, and enablement that deliver measurable value from Miro. They lead discovery, align to the 240-hour MOST allocation, facilitate vision and prioritization, assess workflows, and design an outcomes-driven solution roadmap that evolves with customer needs. They design governance frameworks, guide change-management initiatives, build lightweight prototypes and templates, coach teams on best practices and AI workflows, and collaborate with IT/Admin to standardize workspace setup and reduce tool sprawl. Requirements include 6+ years in consulting/change management/Agile transformation or similar, strong cross-functional enablement, familiarity with collaboration governance and workflow mapping, fluency in Miro or similar tools, and near-native Japanese with business-level English. Miro offers global benefits (including equity and a learning stipend), a culture focused on belonging and collaboration, and emphasizes diversity and inclusion, with a Recruitment Privacy Policy in place.

The CSM team is part of Customer Experience and works with Enterprise customers to help them collaborate and innovate with Miro, driving high retention and expansion, and Miro seeks a strategic Global Customer Success Leader to build, coach, and lead the CSM team while partnering with regional Sales, Professional Services, and other cross-functional leaders to drive regional strategy and executive relationships. You’ll build the Americas and Japan/APAC CSM teams, drive adoption and customer value through higher product adoption, health scores, satisfaction, retention, and expansion, mentor for account hygiene, participate in revenue and health forecasting, and personally manage executive relationships with the largest customers (10K+ employees). You’ll contribute to strategic CS decisions as part of the leadership team and model Miro’s values to foster an inclusive and engaged culture; the role requires 10+ years in strategic or enterprise CS/AM leadership with a consistent track record of targets, plus 7+ years leading teams at high-growth B2B SaaS firms and experience hiring, training, and enabling CSMs with strong performance management. You should have a solid foundation in CS norms, processes, KPIs, excellent cross-functional communication, and the ability to work with Digital CS/Marketing to scale CS and to drive professional services to deepen customer relationships and accelerate time to value; a background in understanding AI, Enterprise SaaS applications, and collaboration tech is also important. The position offers a global benefits package including equity, wellbeing benefits, a WFH equipment allowance, and an L&D stipend; Miro is a global visual workspace serving over 100 million users and 250,000 companies, with a culture focused on belonging, collaboration, and inclusion, and recruitment privacy policy applies.

The Professional Services GTM Lead for Manufacturing at Miro is tasked with building and scaling a dedicated manufacturing vertical by turning the existing manufacturing footprint into a defined business with specialized workflows and applications. You’ll identify manufacturing use cases, map target accounts and buying committees, drive early deals, collaborate with Product, Engineering, and GTM to shape the roadmap, and represent Miro externally at industry events while building the team and operating rhythm as the vertical grows. Requirements include 10+ years across manufacturing operations and consulting (including 3–4 years at Engagement Manager/Associate Partner level), hands-on manufacturing operations experience, plant-floor and ROI deal-structuring credibility, senior relationships with VPs, and proven enterprise sales execution with the ability to prototype in Miro. The leadership profile emphasizes operating confidently in ambiguity, quickly building trust with senior stakeholders, and a bias toward action, with a strong presence in industry forums and credibility with analysts and consultants. Miro offers a global benefits package, location-based salary ranges (e.g., Los Angeles, San Francisco, and New York: $204.34–$255.42), and a culture focused on belonging and inclusion, underpinned by its description as a large, collaborative visual workspace used by millions.

Miro’s team aims to empower go-to-market teams and customers with strategic consulting to drive adoption, scale innovation, and deliver measurable business value, establishing Miro as the strategic edge that turns customers’ vision into velocity. The AI Technical Architect will support strategic customers in designing and deploying cutting-edge AI solutions within Miro, serving as a trusted advisor and technical lead on use cases from intelligent agents to workflow automation. This role guides onboarding and implementation of AI solutions, leads discovery, design, and hands-on configuration of AI-powered features, and bridges Customer Success, Product, and Engineering to shape how AI transforms collaboration at scale. Qualifications include 6+ years in technical consulting or solution architecture with customer-facing responsibilities, hands-on AI experience (LLMs, prompt engineering, agent frameworks like LangChain or AutoGPT), familiarity with AI tooling and APIs, REST and low-code/no-code platforms, and strong communication and strategic, experimental mindset. About Miro, the company describes itself as a visual workspace for innovation with 100M+ users, 250,000 companies, 1,600+ employees in 13 hubs, a commitment to diversity and inclusion, and a Recruitment Privacy Policy governing applicants’ data.

The Innovation Architect acts as a Solution Architect for Miro's MOST program, translating customer business strategy into scalable collaboration architectures and serving as a trusted advisor to both business and technical stakeholders. They lead discovery, align the MOST plan to the customer's 240-hour annual allocation, facilitate vision and prioritization, assess collaboration and workspace readiness, and design governance and an outcomes-driven solution roadmap that adapts to changing needs. They design end-to-end collaboration solutions, including governance, workspace structure, templates, and enablement, coach teams on best practices and AI workflows, build lightweight prototypes and reusable workflows, and guide change-management initiatives. Requirements include 6+ years in consulting or related fields, ability to lead structured discovery and cross-functional enablement, familiarity with governance frameworks and design thinking, fluency in Miro or comparable platforms, and near-native Japanese with business English proficiency. Benefits include equity, wellbeing allowances, a WFH equipment stipend, and an annual Learning & Development stipend, along with a diverse, inclusive culture and location-specific benefits; Miro’s mission is to empower teams to create the next big thing.

The Customer Success Management (CSM) team is part of Customer Experience and focuses on Enterprise-licensed customers to drive collaboration, innovation, retention, and expansion with Miro. The Global Customer Success Leader will build, coach, and lead the Americas and Japan/APAC CSMs, partner with regional sales and professional services, drive regional strategy, develop executive relationships with large customers, ensure value delivery, and improve adoption, health scores, retention, and expansion, including forecasting and direct work with 10k+ employee accounts. The role involves contributing to strategic CS decisions as part of the leadership team and modeling Miro’s values to foster an inclusive, engaged culture. Requirements include 10+ years in strategic/enterprise CS/AM leadership, 7+ years leading CS/AM teams at high-growth B2B SaaS, experience hiring/training CSMs, cross-functional collaboration, digital CS/marketing, professional services, and solid knowledge of AI, Enterprise SaaS, and collaboration tech. Benefits include equity, wellbeing benefit, equipment allowance, and L&D stipend, plus location-specific benefits; Miro emphasizes diversity, belonging, collaboration, and its mission to empower teams, with a Recruitment Privacy Policy governing applicant data.

The role is the GTM Lead for Manufacturing within Miro’s Professional Services, tasked with building a dedicated manufacturing vertical from zero to scale by collaborating with Product, Engineering, Marketing, and GTM to turn Miro’s manufacturing footprint into a defined business and win early deals. You’ll identify high-value manufacturing use cases, translate them into a compelling product and sales story, target accounts and buying committees, carry the earliest deals across the line, and represent Miro for Manufacturing at industry events while aligning the GTM organization. You’ll also build the team and operating rhythm needed to scale the vertical beyond initial customers, hiring for a blend of operating depth and commercial polish. The role requires 10+ years in manufacturing operations and consulting (including 3–4 years at Engagement Manager/Associate Partner level), hands-on manufacturing experience, credibility across plant-floor and boardroom discussions, senior VP-level relationships, and the ability to prototype solutions in Miro and execute enterprise sales. Benefits include equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, with location-specific salary ranges (Los Angeles, San Francisco, and New York) and a strong emphasis on diversity and an inclusive, global culture along with recruitment privacy policies.

Miro's team mission is to empower go-to-market teams and customers with strategic consulting to drive adoption, scale innovation, and deliver measurable business value, and its vision is to be the strategic edge that turns customers’ visions into velocity. We are hiring an AI Technical Architect to help strategic customers design and deploy cutting-edge AI solutions that elevate collaboration and drive business outcomes, serving as a trusted advisor and technical lead on AI use cases from intelligent agents to workflow automation. The role guides customers through onboarding and the discovery, design, and hands-on configuration of AI-powered features, ensuring they maximize value from Miro’s evolving AI capabilities. You’ll bridge Customer Success, Product, and Engineering to shape how AI transforms collaboration at scale—inside Miro and across the customer’s broader tech ecosystem—and help set roadmap direction based on real-world needs. Requirements include 6+ years in technical consulting or solution architecture with customer-facing responsibilities, hands-on AI experience (LLMs, prompt engineering, agent frameworks), familiarity with AI tooling and APIs, REST and low-code/no-code integration experience, strong communication skills, and a customer-centric, privacy-conscious mindset.

The Innovation Architect acts as a Solution Architect for collaboration within Miro’s MOST program, guiding enterprise customers who receive 240 hours per year to design, implement, and scale collaboration solutions in Miro across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnosing workflow and adoption challenges, designing governance and operating models, and shaping an outcomes-driven solution roadmap. Responsibilities include leading discovery, facilitating vision and prioritization, conducting collaboration, workflow, and workspace assessments, designing governance frameworks, guiding change-management, coaching on best practices and AI workflows, building prototypes and templates, partnering with IT/Admin, and tracking milestones with proactive risk management. Requirements include 6+ years in consulting/change management/Agile transformation or related fields; experience enabling enterprise adoption; strong discovery and cross-functional enablement skills; familiarity with governance, workspace architecture, and lifecycle management; fluency in Miro or similar platforms; and near-native Japanese with business English proficiency. Benefits include equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, with a diverse, inclusive culture and information about life at Miro and location-specific benefits.

The CSM team is part of Customer Experience and focuses on Enterprise-licensed customers to drive collaboration, value, retention, and expansion for Miro. The role is a strategic Global Customer Success Leader who will build and coach the Americas and Japan/APAC teams, partner with regional Sales and Professional Services to shape strategy, and personally manage the largest customers to establish executive relationships. Responsibilities include driving adoption and health metrics, improving customer lifetime value, contributing to revenue and health forecasting, and shaping key strategic decisions as part of the CS leadership team. Requirements include 10+ years in strategic/enterprise CS or AM leadership with a track record of meeting targets, 7+ years leading teams at high-growth B2B SaaS, experience hiring/training CSMs and working cross-functionally, and familiarity with AI, digital CS, and professional services. Miro offers a global benefits package including equity and a learning stipend, emphasizes belonging and collaboration, and invites applicants to learn more about life at Miro and its mission to empower teams to create the next big thing.

The GTM Lead of Manufacturing role at Miro’s Professional Services is to build one of the company’s newest verticals by turning the existing manufacturing footprint into a defined, scalable manufacturing solution and working cross-functionally with Product, Engineering, Marketing, and GTM teams. You’ll own the zero-to-one development of dedicated workflows and apps for manufacturing, identify winning use cases, map target accounts and buying committees, drive early deals, align GTM, and collaborate with Product/Engineering to translate real-world manufacturing operations into roadmap decisions while representing Miro externally at events and building the team as the vertical scales. Requirements include 10+ years in manufacturing operations and consulting (3–4 years at Engagement Manager/Associate Partner level), hands-on manufacturing operator experience managing continuous-improvement projects, bilingual in plant-floor and ROI discussions, senior relationships with VPs and above, with strong preference for hands-on prototyping in Miro, enterprise sales, and credible presence at industry events. The leadership profile emphasizes comfort with ambiguity, quickly building trust with senior stakeholders, a bias toward action, and the ability to prototype ideas rather than wait for a fully formed plan. Benefits include equity, wellbeing, a WFH equipment allowance, and an L&D stipend, with location-specific salary ranges for LA, SF, and NY ($204.34–$255.42 USD), and Miro described as a global visual workspace with a diverse, inclusive culture and a mission to empower teams to create the next big thing.

Miro is seeking an AI Technical Architect to help strategic customers design and deploy cutting-edge AI solutions that enhance collaboration and deliver measurable business value, serving as a trusted advisor and linking Customer Success, Product, and Engineering. The role entails leading AI use-case discovery, designing and implementing AI-driven capabilities (templates, agents, summarization tools, and GPT integrations), and guiding onboarding and change management to maximize value from Miro’s evolving AI features. You’ll bridge technical setup across customer environments, ensure data privacy and API usage compliance, monitor model performance, and collaborate with Product and Engineering to influence roadmaps while enabling successful onboarding and adoption with Customer Success and Account Managers. Required qualifications include 6+ years in technical consulting/solution architecture with customer-facing experience, hands-on AI solution design (LLMs, prompt engineering, agent frameworks like LangChain or AutoGPT), familiarity with AI tooling/APIs (OpenAI, Hugging Face, Vertex AI), REST APIs, and experience with low-code/no-code automation; plus excellent communication, a strategic experimentation mindset, and knowledge of enterprise AI safety and privacy. About Miro: a visual workspace for innovation with over 100 million users and 250,000 companies, a diverse and inclusive culture centered on belonging, and a Recruitment Privacy Policy governing applicants’ personal data.

The Innovation Architect acts as a Solution Architect for collaboration within Miro’s MOST program, an annual enterprise services subscription that provides 240 hours per year to help design, implement, and scale collaboration solutions across teams and geographies. They translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven roadmap while serving as trusted advisors to business and technical stakeholders. Responsibilities include leading discovery, facilitating vision and prioritization, conducting assessments, designing governance frameworks, guiding change management, coaching on best practices and AI workflows, facilitating workshops, building prototypes, partnering with IT/Admin, and tracking progress against milestones to ensure strategic use of hours. Requirements feature 6+ years in consulting/change management/Agile transformation or similar fields, ability to lead structured discovery and cross-functional enablement, familiarity with collaboration governance and workspace architecture, experience with Human-Centered Design/Agile/Design Thinking, fluency in Miro or similar platforms, and near-native Japanese with business-level English. The role offers global benefits (equity, wellbeing, WFH equipment, L&D stipend), and Miro emphasizes a diverse, inclusive culture and mission to empower teams to create the next big thing, with details on life at Miro and recruitment privacy.

The Customer Success Management (CSM) team is part of Customer Experience alongside Renewals and Support, focusing on Enterprise-licensed customers to foster collaboration and innovation with Miro while driving high retention and expansion. Miro is seeking a strategic Global Customer Success Leader to build and coach the Americas and Japan/Apac teams, partner with regional Sales and Professional Services, and shape regional strategy and executive relationships to maximize adoption, value, and retention. Responsibilities include leading the CS teams, improving customer lifetime value through product adoption, health scores, satisfaction, retention and expansion, forecasting, maintaining account hygiene, personally engaging with the largest customers, and contributing to CS leadership strategy. Requirements include 10+ years in strategic or enterprise CS/account management leadership with a track record of hitting targets, 7+ years leading teams at high-growth B2B SaaS, experience hiring/training CSMs, cross-functional collaboration, and strong knowledge of CS KPIs, digital CS/marketing, and professional services, plus a solid understanding of AI and enterprise collaboration tools. What’s in it for you includes a global benefits package with equity, wellbeing support, a work-from-home equipment allowance, and an L&D stipend, along with a diverse, inclusive culture and information about Miro’s mission and privacy policy.

The GTM Lead of Manufacturing at Miro’s Professional Services will build and scale Miro’s Manufacturing vertical from zero to a defined business, working cross-functionally with Product, Engineering, Marketing, and Go-to-Market teams. Responsibilities include identifying high-potential manufacturing use cases, translating them into a product and sales narrative, targeting accounts and early deals, representing Manufacturing externally, and building the team and operating rhythm as the vertical grows. Requirements are 10+ years in manufacturing operations and consulting (including 3–4 years at Engagement Manager/Associate Partner level), hands-on manufacturing or project/program management experience, bilingual fluency in plant-floor and executive ROI discussions, senior VP-level relationships, and the ability to prototype in Miro and carry enterprise deals end-to-end. The role favors a leader who can prototype solutions, map buying committees, speak credibly at industry events and in analyst ecosystems, and move quickly from questions to actions with a bias toward experimentation. Miro offers global benefits (equity, wellbeing, WFH equipment allowance, L&D stipend), location-specific salary ranges for LA, SF, and NY, and a culture that emphasizes belonging, diversity, and collaboration as it builds a diverse, inclusive team.

Miro is hiring an AI Technical Architect to support its most strategic customers in designing and deploying cutting-edge AI solutions on the platform, serving as a trusted advisor and technical lead and aligning AI initiatives with business value across Customer Success, Product, and Engineering. The role involves leading customer discovery on AI use cases and data sources, designing and implementing AI-driven features (intelligent templates, agents, summarization tools, and custom GPT integrations), and guiding onboarding and change management for Miro’s AI capabilities, including integrations with platforms like Zapier, Workato, OpenAI, Azure OpenAI, and LangChain. You’ll bridge gaps between Customer Success, Product, and Engineering to shape how AI transforms collaboration at scale and to drive successful onboarding, measurable adoption, and retention of AI use cases. What you’ll need: 6+ years in technical consulting, solution architecture, or professional services with customer-facing responsibilities; hands-on experience designing or implementing AI solutions (LLMs, prompt engineering, and/or agent frameworks); strong familiarity with AI tooling and APIs (OpenAI, Hugging Face, Vertex AI) and experience integrating them into customer workflows; knowledge of REST APIs and low-code/no-code automation platforms is a plus; excellent facilitation and communication skills; a strategic, experimental mindset with knowledge of enterprise AI safety and data privacy; and hands-on experience integrating AI into enterprise SaaS environments. About Miro: a visual workspace for distributed teams that enables collaboration and innovation, serving over 100 million users and 250,000 companies, with a culture that emphasizes diversity, inclusion, collaboration, and belonging, and a Recruitment Privacy Policy governing applicants’ data.

The Innovation Architect acts as a Solution Architect for collaboration within Miro’s MOST program, a yearly enterprise services subscription providing 240 hours to help design, implement, and scale collaboration in Miro across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose adoption and governance needs, and shape an outcomes-driven roadmap that evolves as requirements change. Key duties include leading discovery, facilitating alignment, conducting workflow and workspace assessments, designing governance frameworks, guiding change-management, coaching on best practices and templates, building prototypes, and coordinating with IT/Admin for standards and consistency. Required are 6+ years in consulting/change management/Agile transformation or similar, experience enabling cross-functional teams to adopt tools, familiarity with governance frameworks and workspace architecture, fluency in Miro or similar platforms, and near-native Japanese plus business English. The role offers global benefits (equity, wellbeing, equipment allowance, L&D stipend), and Miro emphasizes diversity, inclusion, and belonging.

- The CSM team is part of Miro's Customer Experience and focuses on Enterprise customers to enable collaboration and innovation, aiming for high retention and expansion. - Miro is hiring a strategic Global Customer Success Leader to build, coach, and lead the Americas and Japan/APAC CSM teams, partner with regional Sales and Professional Services, and drive regional strategy, executive relationships, value delivery, adoption, and retention. - Responsibilities include building and mentoring teams, driving KPIs, improving customer lifetime value through product adoption and health metrics, contributing to revenue and health forecasting, maintaining account hygiene, and working directly with the largest customers (10K+ employees) for executive relationships. - Requirements include 10+ years in strategic or enterprise CSM or account management leadership with a proven track record, 7+ years leading teams at a high-growth B2B SaaS company, experience hiring/training CSMs, cross-functional collaboration, and familiarity with Digital CS/Marketing and services to accelerate value, plus knowledge of AI and Enterprise SaaS. - Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, along with a diverse, inclusive culture that emphasizes belonging and collaboration and a mission to empower teams to create the next big thing.

The Professional Services team at Miro is building Miro for Manufacturing, with the GTM Lead for Manufacturing reporting to the Head of Professional Services and collaborating cross-functionally with Product, Engineering, Marketing, and Go-to-Market teams to establish this new vertical. The role owns the zero-to-one development of dedicated manufacturing solutions—creating specialized workflows, identifying high-impact use cases, translating them into a product and sales story, targeting accounts, and driving early deals while scaling the vertical and building the team. You’ll partner with GTM, Product, and Engineering to turn real manufacturing operating realities into roadmap decisions, represent Miro externally at industry events and in analyst ecosystems, and design an operating rhythm to support growth beyond the first customers. Required qualifications include 10+ years in manufacturing operations and consulting (with 3–4 years at Engagement Manager/Associate Partner level), plant-floor experience, portfolio management of continuous-improvement projects, senior VP-level relationships, and proven enterprise sales ability; hands-on prototyping in Miro and building ROI cases are strongly preferred, along with the ability to independently own relationships and navigate buying committees. Miro offers a benefits package including equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, with location-specific salary ranges of $204.34–$255.42 USD for Los Angeles, San Francisco, and New York, plus a culture emphasizing belonging and collaboration and more details in the Recruitment Privacy Policy.

Miro is hiring an AI Technical Architect to help strategic customers design and deploy cutting-edge AI solutions that enhance collaboration and deliver measurable business outcomes, acting as a trusted advisor and technical lead on AI use cases. In this role, you will guide customers through onboarding and implementation—from discovery and design to hands-on configuration of AI-powered features—while bridging Customer Success, Product, and Engineering to define how AI transforms collaboration at scale. You’ll lead customer discovery sessions to identify AI use cases, data sources, constraints, and automation opportunities, design and implement AI-driven capabilities (templates, agents, summarization tools, and custom GPT integrations), and ensure data privacy, compliance, and model performance monitoring. Responsibilities also include guiding technical setup and change management for Miro’s AI features and integrations with other platforms (e.g., Zapier, Workato, OpenAI, Azure OpenAI, LangChain), collaborating with Product/Engineering on the roadmap, enabling onboarding sessions, and creating scalable assets and documentation. Requirements include 6+ years in technical consulting/solution architecture roles with customer-facing experience, hands-on AI experience with LLMs and agent frameworks (LangChain, AutoGPT), familiarity with AI tooling and APIs (OpenAI, Hugging Face, Vertex AI), REST API knowledge, strong communication and strategic, customer-centric mindset, and a commitment to enterprise AI safety and data privacy; Miro is a visual workspace with 100M+ users and 250k companies, founded in 2011, with a diverse and inclusive culture and a Recruitment Privacy Policy.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro's MOST program, a yearly 240-hour enterprise services subscription to help design, implement, and scale Miro-based collaboration across teams. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcome-focused solution roadmap. They lead discovery, help define outcomes and milestones, conduct assessments, design governance and templates, guide change management, coach teams, build prototypes, and provide ongoing advisory support throughout the MOST subscription, updating forecasts and re-prioritizing work as needed. They require 6+ years in consulting, change management, Agile transformation, or related fields, experience enabling cross-functional teams, familiarity with governance frameworks and design thinking, fluency in Miro or similar tools, and near-native Japanese with business-level English. Benefits include equity, wellbeing perks, a WFH equipment allowance, and an annual Learning & Development stipend, within a diverse and inclusive culture that emphasizes growth and collaboration at Miro.

The CSM team is part of Customer Experience and focuses on enterprise customers to drive adoption, retention, and expansion, and Miro is hiring a Global Customer Success Leader to build and lead a CSM team while partnering with regional sales, services, and other cross-functional teams to shape regional strategy and executive relationships. Responsibilities include building and coaching the Americas and Japan/APAC CSM teams, increasing customer lifetime value through adoption, health, satisfaction, and expansion, hitting KPIs, mentoring account hygiene, participating in revenue and health forecasting, and engaging with the largest customers to establish executive relationships, as well as contributing to strategic CS leadership decisions and upholding Miro’s values. Requirements include 10+ years in strategic or enterprise CS/AM leadership with a proven track record, 7+ years leading CS/AM teams at a high-growth B2B SaaS company, experience overseeing director-level leaders, strong CS processes and KPIs, excellent cross-functional communication, and experience hiring/training CSMs, along with familiarity with Digital CS/Marketing, services-driven customer relationships, and a solid understanding of AI and Enterprise SaaS. What’s in it for you are global benefits including equity, wellbeing benefits, a WFH equipment allowance, an L&D stipend, and a diverse team with growth opportunities, though benefits may vary by location. About Miro: a visual workspace for distributed teams with 100M users and 250,000+ companies, 1,600+ employees across 13 hubs, emphasizing collaboration, inclusion, and belonging, and providing a recruitment privacy policy for applicants.

The GTM Lead of Manufacturing in Miro’s Professional Services is tasked with building and scaling a dedicated manufacturing vertical from zero to one, turning Miro’s existing manufacturing footprint into specialized workflows, applications, and a compelling product and sales narrative in collaboration with Product, Engineering, Marketing, and GTM teams. The role entails identifying high-value manufacturing use cases, mapping target accounts and buying committees, driving early deals to close, aligning the GTM motion with the industry, and representing Miro externally at events and in the analyst/consultancy ecosystem. You’ll partner with Product and Engineering to translate real-world manufacturing operations into roadmaps, build the necessary team and operating rhythm as the vertical expands, and carry deals end-to-end from first contact to signature. The ideal candidate has 10+ years across manufacturing operations and consulting (including 3–4 years at Engagement Manager/Associate Partner level), hands-on prototyping in Miro (Miro Flows), ROI storytelling, and proven enterprise sales experience with senior VP-level relationships. Miro offers a global benefits package (equity, wellbeing, equipment allowance, and an L&D stipend), location-based salary ranges (LA, SF, NY), and a culture that emphasizes collaboration, diversity, belonging, and the ability to operate across plant-floor and boardroom contexts.

Miro’s team mission is to empower go-to-market teams and customers with strategic consulting that drives adoption, scales innovation, and delivers measurable business value, aiming to be Miro’s strategic edge that turns customers’ vision into velocity. The AI Technical Architect role supports our most strategic customers in designing and deploying cutting-edge AI solutions within Miro, serving as a trusted advisor and technical lead on use cases from intelligent agents to workflow automation and guiding onboarding and implementation while bridging Customer Success, Product, and Engineering. Responsibilities include leading discovery sessions on AI use cases and data sources, designing and implementing AI-driven features (templates, agents, summarization tools, and custom GPT integrations), advising on data privacy and API usage, guiding change management, influencing the product roadmap, and enabling successful onboarding and adoption. Requirements are 6+ years in technical consulting/solution architecture or professional services with customer-facing responsibilities, hands-on AI solution experience (LLMs, prompt engineering, agent frameworks), strong familiarity with AI tooling and APIs, knowledge of REST APIs and low-code/no-code platforms, excellent facilitation and communication, a strategic/experimental mindset, and experience integrating AI into enterprise SaaS with curiosity and empathy. About Miro, the company is a visual workspace for distributed teams with 100M+ users and 250,000+ companies, values collaboration, diversity, and inclusion, and emphasizes belonging and a recruitment privacy policy to protect applicants’ data.

The Innovation Architect is a Solution Architect for collaboration within Miro’s MOST program, a 240-hour-per-year enterprise services subscription that helps design, implement, and scale Miro-based collaboration across teams and geographies. They translate business strategy into scalable collaboration architectures, diagnose adoption challenges, design governance and operating models, and create an outcomes-driven roadmap as trusted advisors to both business and technical stakeholders. They lead discovery and alignment sessions, assess workflows and workspaces, design governance frameworks, guide change management, coach teams, build lightweight prototypes and templates, and partner with IT to standardize governance while tracking milestones and adjusting plans as needs evolve. Requirements include 6+ years in consulting or related fields, ability to lead structured discovery and cross-functional enablement, familiarity with governance/workspace architecture and agile or human-centered design methodologies, near-native Japanese with business English, and fluency in Miro or similar platforms. The role offers global benefits (equity, wellbeing, equipment allowance, L&D stipend) and emphasizes Miro’s mission and inclusive culture, with ongoing advisory support and staying current on AI features and collaboration trends throughout the MOST engagement.

The Customer Success Management (CSM) team sits within Customer Experience and focuses on enterprise customers to drive collaboration, continuous value, and high retention and expansion for Miro. The Global Customer Success Leader will build, coach, and lead the Americas and Japan/Apac teams, partner with sales and services to improve customer lifetime value through product adoption, health, satisfaction, retention, and expansion, and establish executive relationships with large customers. Responsibilities include mentoring for account hygiene, contributing to revenue and health forecasting, participating in strategic CS decisions, and personally engaging with the largest clients (10k+ employees) to drive value. Requirements include 10+ years in strategic or enterprise CS or account management leadership, 7+ years leading CS/AM teams at high-growth B2B SaaS, experience hiring/training CSMs, cross-functional collaboration, and familiarity with AI and enterprise collaboration technology. Miro offers global benefits (equity, wellbeing, equipment allowance, and L&D), a diverse, inclusive culture, location-specific benefits details, and emphasizes its mission to empower teams and foster collaboration.

The GTM Lead of Manufacturing in Miro’s Professional Services will build and scale a dedicated manufacturing vertical on Miro’s platform, turning the existing manufacturing footprint into a defined, growth-oriented business with specialized workflows. Core responsibilities include owning zero-to-one development, identifying winning manufacturing use cases, translating them into credible product and sales narratives, targeting accounts, mapping buying committees, carrying early deals across the line, and aligning GTM, Product, and Engineering while representing Miro externally at industry events and with analysts. You’ll build the team and operating rhythm for the vertical’s growth, hire accordingly, and operate with confidence in ambiguity, delivering prototypes and ROI models, and earning trust with senior customers and internal stakeholders. Requirements include 10+ years across manufacturing operations and consulting (including 3–4 years at Engagement Manager/Associate Partner level), manufacturing-operator experience, bilingual in plant-floor discussions and ROI/deal structuring, senior VP-level relationships, proven enterprise sales experience, and hands-on prototyping ability in Miro preferred. Perks include equity, wellbeing benefits, equipment allowance, and a Learning & Development stipend, with a diverse, collaborative culture; salary ranges vary by location (e.g., Los Angeles, San Francisco, New York range from $204.34 to $255.42 USD), and Miro’s mission is to empower teams to create the next big thing in a diverse, inclusive environment.

The Team's Mission is to empower Miro’s go-to-market teams and customers with strategic consulting to drive adoption, scale innovation, and deliver measurable business value, while the Team’s Vision positions Miro as the strategic edge turning customers' vision into velocity. The AI Technical Architect role involves supporting strategic customers by designing and deploying cutting-edge AI solutions in Miro to elevate collaboration and business outcomes, serving as a trusted advisor and technical lead on AI use cases, and guiding onboarding and implementation. Responsibilities include leading discovery of AI use cases and data sources, designing and implementing AI-driven features (templates, agents, summarization, GPT integrations), steering data privacy and API considerations, and coordinating change management for AI features and integrations with platforms such as Zapier, Workato, OpenAI, Azure OpenAI, and LangChain. The role requires 6+ years in technical consulting or solution architecture with hands-on AI experience (LLMs, prompt engineering, agent frameworks like LangChain, CrewAI, or AutoGPT), familiarity with AI tooling and APIs, REST and low-code/no-code automation knowledge, excellent communication, a strategic, experimental mindset, and a commitment to enterprise AI safety and data privacy. About Miro: a global visual workspace with 100M+ users and 250,000+ companies, emphasizing collaboration, diversity, inclusion, and belonging, founded in 2011 with 1,600+ employees, and with Recruitment Privacy Policy governing applicant data.

The Innovation Architect acts as a Solution Architect for Miro’s MOST program, Miro’s annual 240-hour enterprise professional services subscription designed to help design, implement, and scale collaboration across teams, functions, and geographies. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnosing workflow and adoption challenges, designing governance and operating models, and shaping an outcomes-driven roadmap that evolves with customer needs. Responsibilities include leading discovery and alignment sessions, conducting workflow and workspace assessments, implementing governance, guiding change management, coaching teams, facilitating workshops, building prototypes, and tracking milestones while flagging risks. Requirements include 6+ years in consulting or related fields, experience enabling cross-functional teams to adopt new tools, familiarity with collaboration governance, workspace architecture, and lifecycle management, plus fluency in Japanese and business-level English. Benefits include a global package with equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, along with the opportunity to work in a diverse, collaborative environment and stay current on Miro innovations and AI features.

The Customer Success Management (CSM) team is part of Customer Experience and focuses on enterprise customers to drive collaboration, innovation, retention, and expansion; Miro is hiring a strategic Global Customer Success Leader to build, coach, and lead CS for the Americas and Japan/APAC, partnering with regional Sales, Professional Services, and cross-functional teams to drive strategy, executive relationships, value, adoption, and retention. Responsibilities include building and leading the Americas and JP/APAC CS teams; partnering with sales and other functions to boost customer lifetime value through product adoption, health scores, satisfaction, retention, and expansion; mentoring for account hygiene and KPIs; participating in revenue and health forecasting; and personally engaging with the largest customers (10K+ employees) to establish executive relationships, while contributing to CS leadership decisions and fostering an inclusive culture. The role also involves contributing to key strategic CS decisions as part of the CS leadership team and modeling Miro’s values to sustain an inclusive, engaged workplace. Requirements include 10+ years in strategic or enterprise CS or account management leadership with a proven track record of meeting targets; 7+ years leading CS/AM teams at a high-growth B2B SaaS company; experience hiring/training CSMs with strong performance management; strong cross-functional communication and experience with Digital CS/Marketing and professional services; and a solid understanding of AI, Enterprise SaaS, and collaboration technology. What’s in it for you: equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend; a diverse team and location-specific benefits; plus a culture that emphasizes belonging, collaboration, and growth, with more details available on Miro’s global benefits and life-at-Miro resources and Recruitment Privacy Policy.

Miro is hiring a GTM Lead for Manufacturing within its Professional Services organization to build and scale a dedicated manufacturing vertical, collaborating with Product, Engineering, Marketing, and GTM teams to turn Miro’s existing manufacturing footprint into a high-value, defined business. You’ll own the zero-to-one development of manufacturing solutions—identifying use cases, translating them into a product and sales narrative, and personally driving the earliest deals while mapping target accounts and champions. The role requires 10+ years of combined manufacturing operations and consulting experience, including 3–4 years at Engagement Manager/Associate Partner level, plant-floor and ROI fluency, and senior relationships with VPs and above. Preferred qualifications include hands-on prototyping in Miro, enterprise sales execution, and the ability to build the team and operating rhythm as the vertical scales, plus comfort presenting at industry events and with analysts. The package includes global benefits, equity, and location-specific salary ranges (Los Angeles, San Francisco, and New York, $204.34–$255.42 USD), reflecting Miro’s culture of belonging and its mission to empower teams to create the next big thing.

The team’s mission is to empower Miro’s go-to-market teams and customers with strategic consulting that drives adoption, scales innovation, and delivers measurable business value, while the vision positions Miro as the strategic edge turning customers’ vision into velocity. The role is for an AI Technical Architect who will support strategic customers by designing and deploying cutting-edge AI solutions in Miro, act as a trusted advisor and technical lead on AI use cases from intelligent agents to workflow automation, guide onboarding and implementation, and bridge Customer Success, Product, and Engineering to shape AI at scale. Responsibilities include leading AI use-case discovery, designing and implementing AI-driven solutions (templates, agents, summarization, GPT integrations), advising on data privacy and API usage, guiding setup and change management for AI features and integrations, collaborating with Product/Engineering to influence roadmaps, and enabling onboarding and documentation for repeatable AI engagements. Requirements cover 6+ years in technical consulting or solution architecture with customer-facing roles, hands-on AI design/implementation involving LLMs and agent frameworks (e.g., LangChain, AutoGPT), familiarity with AI tooling/APIs (OpenAI, Hugging Face, Vertex AI), experience with REST APIs and low-code/no-code automation, excellent facilitation and communication, and a mindset focused on experimentation, data privacy, enterprise SaaS integration, plus curiosity and empathy. About Miro, the company is a visual workspace for distributed teams with 100M+ users and 250,000 companies, founded in 2011 with 1,600+ employees across 13 hubs, emphasizing belonging, diversity, collaboration, and an inclusive culture, and noting a Recruitment Privacy Policy.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a 240-hour-per-year enterprise services subscription to help design, implement, and scale collaboration solutions across teams. They translate business strategy into scalable collaboration architectures, diagnose adoption challenges, design governance and operating models, and shape an outcome-oriented roadmap that evolves with customer needs, serving as trusted advisors to business and technical stakeholders. Responsibilities include leading discovery and alignment sessions, conducting workflow and workspace assessments, designing governance frameworks, guiding change management, coaching on best practices and templates, facilitating workshops, building prototypes, and coordinating with IT/Admin to standardize setups and reduce tool sprawl. They provide ongoing advisory support during the subscription, track milestones and risks, help re-prioritize work as business needs change, and collaborate with CSMs, Architects, and Engagement Managers to ensure consistent delivery and raise the team’s leverage. Requirements include 6+ years in consulting or related fields, experience enabling cross-functional adoption, familiarity with governance/frameworks and workspace lifecycle, knowledge of HCD/Agile/Design Thinking, fluency in Miro or similar platforms, strong communication and stakeholder-management skills, and near-native Japanese with business-level English; the role offers global benefits such as equity, wellbeing, a WFH stipend, and an L&D allowance, reflecting Miro’s inclusive, growth-oriented culture.

The Customer Success Management (CSM) team sits within Customer Experience and works with Enterprise-licensed customers to enable collaboration and innovation with Miro, driving high retention and expansion. Miro is hiring a strategic Global Customer Success Leader to build, coach, and lead the Americas and Japan/APAC CSM teams, partnering with regional Sales, Professional Services, and other functions to drive regional strategy, executive relationships, value delivery, and ongoing adoption and retention. Responsibilities include improving customer lifetime value through product adoption, health scores, satisfaction, retention, and expansion; mentoring teams to hit KPIs; participating in revenue and health forecasting; maintaining executive relationships with the largest customers (10K+ employees); and contributing to CS leadership decisions while fostering an inclusive culture. Requirements include 10+ years in strategic or enterprise CS/Account Management leadership with a proven track record, 7+ years leading CS/AM teams at a high-growth B2B SaaS company, experience hiring/training CSMs, strong cross-functional communication, and background in Digital CS/Marketing, professional services, and AI/enterprise SaaS. Perks include a global benefits package with equity, wellbeing support, equipment allowance, and an annual Learning & Development stipend, within a diverse, collaborative culture focused on belonging and the mission to empower teams.

The role is a non-traditional AP management position at Miro that treats accounts payable as both a technology problem and an operations challenge, leading AP specialists while driving automation and AI initiatives. The primary first-year deliverable is owning the 2-day AP close by identifying bottlenecks, building an automation plan, and executing the rollout within the stated close timeline. Responsibilities span Technology & Transformation (invoicing rollout across EU, AI-assisted invoice coding and PO matching, vendor/tool evaluations, and ERP integrations with NetSuite, ZipHQ AP, and Navan T&E) and Operations & Team Leadership (managing AP ops, vendor management, month-end close, unified T&E under AP, and KPI ownership). You will lead a team, own AP KPIs (DPO, aging clearance, SLA adherence, first-pass match rate, automation rate), serve as an escalation point for complex issues, and ensure audit readiness and internal controls. Requirements include 7+ years in AP/finance operations with 3+ years leading AP transformation, hands-on experience implementing AP automation tools (e.g., Ramp, Zip, Tipalti, Basware, Medius), AI/ML pilot experience, strong NetSuite ERP background, change management and cross-functional communication skills, English fluency, and a commitment to Miro’s diverse, inclusive culture with a global benefits package.

Miro’s Source-to-Pay team is seeking an AP Manager who treats accounts payable as both a technology problem and an operations challenge to support a 2-day close and ongoing AI-driven modernization. This is a non-traditional AP role that combines leadership of a team of AP specialists with owning the automation and AI agenda, including tool evaluations, pilots, and implementations. Key responsibilities include owning the AP 2-day close roadmap, leading the T&E invoicing rollout across EU, implementing AI-assisted invoice coding and PO matching, ensuring data readiness before adding AI agents, and optimizing NetSuite AP, ZipHQ AP, and Navan T&E modules while integrating them with the P2P stack. Requirements include 7+ years in AP/finance operations with at least 3 years leading transformation or automation, hands-on experience with AP automation tools, a strong ERP background (NetSuite preferred), and demonstrated people leadership and change-management skills. Miro offers a global benefits package, including equity, wellbeing benefits, a learning stipend, and a culture focused on diversity, inclusion, and belonging, with information on life at Miro available through their channels.

The role is a nontraditional AP management position at Miro's Source-to-Pay team, combining people leadership with owning the automation and AI agenda to support a 2-day close. You will own the 2-day AP close roadmap, drive the technology assessment, rollout invoicing (including EU), implement AI-assisted invoice coding and PO matching, and optimize NetSuite AP, ZipHQ AP, and Navan T&E integrations with the P2P stack. You’ll lead a team of AP specialists, oversee end-to-end AP operations, unify T&E under AP, drive vendor management and month-end close, and own KPIs such as DPO, aging, SLA adherence, first-pass match rate, and automation rate. Requirements include 7+ years in AP or finance ops with at least 3 in AP transformation or automation, tech-industry experience, hands-on AP automation tool implementations, AI/tool evaluation expertise, and a strong NetSuite background plus leadership and change-management skills. Miro offers global benefits (equity, wellbeing, equipment allowance, L&D stipend) and a diverse, inclusive culture aligned with its mission to empower teams to build the next big thing.

This is a non-traditional AP management role at Miro that combines leading an AP team with owning the automation and AI agenda to transform AP operations toward a 2-day close. You will own the AP 2-day close roadmap, identify manual bottlenecks, build and execute the automation plan (targeted for Q4 2027, with rollout in late 2026), lead technology assessments, drive EU invoicing rollout, implement AI-assisted coding and PO matching, and ensure AI readiness and T&E integration within the P2P stack. You’ll lead a team of AP specialists, oversee end-to-end AP operations, unify T&E under AP, manage vendor relationships, and own AP KPIs such as DPO, aging, SLA adherence, first-pass match rate, and automation rate, while ensuring audit readiness. Requirements include 7+ years in AP/finance operations with at least 3 years leading transformation, hands-on experience with AP automation tools (e.g., Ramp, Zip, Tipalti, Basware, Medius), strong AI/ML evaluation and build-vs-buy capabilities, a strong NetSuite ERP background, and proven cross-functional leadership and change management skills; experience with Navan, Zip, Tipalti, Ramp, or JPM platforms is a plus. Miro offers a global benefits package (equity, wellbeing, WFH equipment allowance, and an L&D stipend), emphasizes diversity and inclusion, and presents itself as a visual, collaborative workspace serving hundreds of thousands of companies and millions of users worldwide.

- Miro's Source-to-Pay team is seeking a nontraditional AP Manager who treats accounts payable as both a technology problem and an operations challenge, leading AP specialists while owning the automation and AI agenda. - The role’s first-year deliverable is the 2-day close roadmap for AP, identifying manual steps and building/execing an automation plan (targeted for late 2026/early 2027), while also driving T&E tech assessment, EU invoicing rollout, and AI-assisted coding/PO matching with data readiness. - Responsibilities are split 50/50 between Technology & Transformation and Operations & Team Leadership, including end-to-end AP operations, unified T&E processes, AP KPIs, escalation management, and audit readiness. - Requirements include 7+ years in AP/finance operations with at least 3 years leading transformation or automation, hands-on AP automation tool experience and AI/ML evaluation, strong NetSuite ERP background, leadership and change-management skills, and fluent English with global team exposure. - The role offers a global benefits package (including equity, wellbeing benefit, WFH equipment allowance, and an L&D stipend), a culture focused on diversity and inclusion, and notes a Recruitment Privacy Policy.

Miro's Source-to-Pay team is hiring an AP Manager who will lead AP specialists and own the automation and AI agenda to support Sourcing, Procurement, AP, and T&E, with the goal of achieving a 2-day month-end close. This non-traditional role treats accounts payable as a technology problem, driving a 2-day close through a late-2026 automation plan and a 2027 completion target. Responsibilities include technology transformation—assessing tools, leading the T&E invoicing rollout in EU, enabling AI-assisted invoice coding and PO matching, and optimizing NetSuite, ZipHQ, and Navan integrations within the P2P stack. Operationally, you’ll lead and develop the AP team, manage end-to-end AP processes, unify T&E under AP, own KPIs (DPO, aging, SLA, first-pass match, automation rate), handle escalations, and ensure audit readiness. Requirements include 7+ years in AP/finance ops with 3+ years leading transformation, hands-on experience with AP automation tools and AI/ML pilots, a strong NetSuite ERP background, cross-functional leadership and change management skills, with preferred familiarity with Navan, Zip, Tipalti, Ramp, or JPM platforms; the role offers equity and a global benefits package.

Miro's Source-to-Pay team manages spend and third-party risk while supporting Sourcing, Procurement, AP, and T&E, and the company is aiming for AI-aligned investments, a 2-day month-end close, and ongoing technological advancement, requiring an AP Manager who treats accounts payable as both a technology problem and an operations challenge. The role is non-traditional, split 50/50 between Technology & Transformation and Operations & Team Leadership, and it will own the AP 2-day close roadmap, identify manual blockers, build and execute an automation plan (first-year deliverable), and lead the EU invoicing rollout. Responsibilities include driving AI-assisted invoice coding and PO matching, evaluating vendors, running implementations, building an AI readiness checklist, and optimizing/integrating NetSuite AP, ZipHQ AP, and Navan T&E with the P2P stack. You’ll lead a team of AP Specialists, oversee end-to-end AP operations, unify T&E under AP, own KPIs such as DPO, aging, SLA adherence, first-pass match rate, and automation rate, serve as an escalation point for complex vendor issues, and ensure audit readiness and internal controls. Requirements include 7+ years in AP/finance ops with at least 3 years leading transformation or automation, tech-industry experience, hands-on AP automation tool implementations, hands-on AI/ML evaluation, strong NetSuite ERP background (with data/ integration experience plus), and excellent cross-functional communication and English fluency; the role also offers global benefits including equity, wellbeing, a WFH equipment allowance, and an L&D stipend within Miro’s diverse, belonging-focused culture.

Miro is seeking a non-traditional AP Manager who treats accounts payable as both a people leadership and a technology problem, responsible for leading a team and owning the automation and AI agenda to support a 2-day close and ongoing tech advancement. You’ll own the AP 2-day close roadmap, eliminate manual steps, drive automation and AI-assisted invoice coding and PO matching, evaluate vendors, and roll out invoicing across EU countries while optimizing NetSuite, ZipHQ, and Navan T&E integrations with the P2P stack. Additional duties include leading a team of AP Specialists, overseeing end-to-end AP operations, unifying T&E under AP, owning KPIs (DPO, aging, SLA, first-pass match rate, automation rate), and ensuring audit readiness and compliance. Requirements include 7+ years in AP/finance operations with at least 3 years leading transformation or automation, strong ERP experience (NetSuite preferred), hands-on AI/ML evaluation and pilot execution, and proven leadership and change-management and cross-functional communication skills; familiarity with Navan, Zip, Tipalti, Ramp, or JPM platforms is a plus. What’s in it for you: equity and a global benefits package, learning stipends, wellbeing benefits, and a diverse, inclusive culture aligned with Miro’s mission to empower teams to create the next big thing.

The AP Manager at Miro’s Source-to-Pay team is a non-traditional, tech-forward leadership role that treats accounts payable as a technology problem as well as an operations one, combining people leadership with driving automation and AI initiatives to support a 2-day close. The most visible first-year deliverable is owning the 2-day close roadmap, identifying manual steps, building and executing an automation plan (Q4 2027 / Nov–Dec 2026), and leading the invoicing rollout plus AI-assisted coding and PO matching. Responsibilities span Technology & Transformation (including leading the 2-day close, T&E technology assessment, EU invoicing rollout, AI readiness, and optimization/integration of NetSuite/AP, ZipHQ AP, and Navan T&E with the P2P stack) and Operations & Team Leadership (managing AP specialists, end-to-end AP, vendor management, month-end close, AP KPIs, audit readiness, and complex vendor issues). Requirements include 7+ years in AP/finance operations with at least 3 years leading AP transformation, hands-on experience with AP automation tools, proven AI/ML pilot and build-vs-buy evaluation skills, a strong NetSuite ERP background, leadership and change-management capabilities, and excellent cross-functional communication; knowledge of Navan, Zip, Tipalti, Ramp or JPM platforms is a plus. The role sits within a culture that offers global benefits (equity, wellbeing, equipment allowance, L&D stipend), emphasizes diversity, belonging, and collaboration, and invites applicants to learn more about life at Miro.

The role is a non-traditional AP management position at Miro that blends leading a team of AP specialists with owning the automation and AI agenda to transform accounts payable into a technology-driven function that supports a 2-day close. You’ll own the 2-day close roadmap, identify and automate every blocking manual step (executing in Q4 2027 / Nov–Dec 2026), lead technology assessments for T&E, roll out invoicing across required EU countries, implement AI-assisted invoice coding and PO matching, and optimize NetSuite AP, ZipHQ AP, and Navan T&E modules within the P2P stack. You’ll also oversee end-to-end AP operations, unify T&E under AP, manage AP KPIs like DPO and automation rate, serve as an escalation point, and ensure audit readiness and internal control compliance. Requirements include 7+ years in AP or finance operations with at least 3 years leading transformation or automation, hands-on experience implementing AP automation tools, and strong ERP/NetSuite background, plus demonstrated AI/ML evaluation ability, change management, and cross-functional communication skills; experience with Navan, Zip, Tipalti, Ramp, or JPM platforms is a plus. Miro offers global benefits such as equity, wellbeing perks, a WFH equipment allowance, and an L&D stipend, all within a diverse and collaborative culture focused on belonging and building the next big thing for distributed teams.

The Advisory Services team at Miro, within Professional Services, provides strategic guidance for Enterprise plan customers with a focus on human-centered change, experience design, product expertise, and workflow transformation to accelerate value realization on Miro. The role involves supporting teams in adopting Miro by sharing best practices, aligning value with IT and business goals, conducting assessments, designing change initiatives and governance models, facilitating workshops, creating prototypes, and advising on Agile approaches to improve collaboration. You’ll lead workshops, assess team workflows, connect Miro’s value to organizational goals, guide change initiatives for scalable governance, develop prototypes, and coach teams to adopt Agile principles and improve workflows. Requirements include fluency in English and Portuguese (Spanish a plus), 3–5 years in consulting/change management/Agile, experience with enterprise teams, strong facilitation, and familiarity with Human-Centered Design, governance, and Agile, plus experience with Miro or similar tools and excellent communication. Benefits include equity, wellbeing support, a WFH equipment allowance, a Learning & Development stipend, and a diverse, collaborative culture, with location-specific details; Miro emphasizes belonging and its mission to empower teams to create the next big thing, while providing a Recruitment Privacy Policy.

Miro’s Advisory Services, within Professional Services, provides strategic guidance for Enterprise customers with a focus on human-centered change, experience design, product expertise, and workflow transformation to accelerate value realization on Miro. The role involves supporting adoption by demonstrating best practices, partnering with IT and business stakeholders to align Miro’s value with goals, conducting assessments, designing change initiatives, and creating scalable governance models. You’ll lead workshops to explore use cases, develop simple prototypes, and coach teams on Agile methods to improve collaboration and workflows. Requirements include 3–5 years in consulting/change/Agile, hands-on enterprise experience, fluent English and Portuguese (Spanish a plus), strong facilitation, and familiarity with Human-Centered Design and Agile tools such as Miro. Benefits include a global package with equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, along with a diverse, inclusive culture aligned with Miro’s mission to empower teams to create the next big thing.

As part of Miro’s Advisory Services within Professional Services, the team provides strategic guidance to Enterprise customers on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate value realization. The role focuses on helping teams adopt Miro by demonstrating best practices, partnering with IT and stakeholders, conducting assessments, guiding governance, facilitating use-case workshops, and developing prototypes to inspire innovation and agile adoption. You will lead collaboration-focused workshops, assess workflows, align Miro’s value with organizational goals, design change initiatives, and coach teams on Agile principles to improve productivity and teamwork. Requirements include fluent English and Portuguese (Spanish a plus), 3–5 years in consulting/change management/Agile or similar, experience with enterprise environments, strong facilitation, and familiarity with Human-Centered Design, governance, and Agile tools like Miro. Miro offers global benefits (equity, wellbeing, equipment allowance, learning stipend), emphasizes a diverse and inclusive culture aligned with its mission to empower teams to create the next big thing, and notes location-specific benefits and a Recruitment Privacy Policy.

The Advisory Services team within Miro’s Professional Services provides strategic guidance for Enterprise customers, focusing on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate value realization. The role involves supporting teams in adopting Miro by aligning with IT and business goals, conducting assessments, designing change initiatives and governance models, facilitating workshops, and developing prototypes to inspire innovation. You will lead workshops, assess workflows, connect Miro’s value to organizational goals, guide scalable governance, coach on Agile practices, and identify barriers to improve collaboration. Requirements include fluent English and Portuguese (Spanish a plus), 3–5 years in consulting/change management/Agile or similar fields, experience with enterprise teams, strong facilitation, familiarity with Human-Centered Design and governance, and proficiency with Agile tools like Miro along with excellent communication. The role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an L&D stipend; Miro is a global, diverse, and inclusive company with a mission to empower teams to create the next big thing, serving over 100 million users across 13 hubs.

Miro’s Advisory Services team, within the Professional Services organization, provides strategic guidance for Enterprise plan customers with a focus on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate business value realization. The role involves supporting teams in adopting Miro by demonstrating best practices, aligning with IT and business stakeholders, conducting assessments and recommendations, designing change initiatives and governance models, facilitating workshops, and developing prototypes to inspire innovation. You’ll lead workshops to improve collaboration, assess team workflows, connect Miro’s value to organizational goals, guide scalable governance and change initiatives, coach teams on Agile practices, and identify barriers to effective teamwork. What you’ll need: Fluent in English and Portuguese (Spanish is a plus); 3–5 years of experience in consulting, change management, Agile, or similar fields; hands-on experience with enterprise teams or fast-moving environments; strong facilitation, communication, and presentation skills; familiarity with Human-Centered Design, governance frameworks, collaboration tools, and Agile platforms such as Miro. What’s in it for you: a global benefits package including equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, within a diverse, collaborative culture that strives for belonging, with location-specific benefits and recruitment data handled per Miro’s policy.

Miro’s Advisory Services, within the Professional Services organization, offers strategic guidance for Enterprise customers with a focus on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate value realization. In the role, you will support teams in adopting Miro by demonstrating best practices, partnering with IT and stakeholders, conducting assessments, designing change initiatives and governance, facilitating workshops, developing prototypes, and guiding Agile integration. You’ll lead collaboration workshops, assess team workflows, align Miro’s value with organizational goals, drive scalable governance, and coach teams on Agile practices to improve workflows. Requirements include fluency in English and Portuguese (Spanish a plus), 3–5 years in consulting/change management/Agile, experience with enterprise teams, strong facilitation skills, ability to drive tool adoption, familiarity with Human-Centered Design and governance, and experience with Agile and Miro or similar tools. Benefits include a global package with equity, wellbeing support, a work-from-home equipment allowance, and a development stipend, alongside a diverse, collaborative culture and location-specific variations; Miro emphasizes belonging and inclusion as it empowers teams to create the next big thing.

Miro’s Advisory Services team within Professional Services provides strategic guidance for Enterprise customers, focusing on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate business value realization on Miro. The role involves supporting teams in adopting Miro, aligning its value with IT and business goals, conducting assessments, designing change initiatives and governance models, facilitating workshops, creating prototypes, and promoting streamlined usage and Agile integration. You’ll lead workshops to improve collaboration, assess workflows, guide organizational change, develop simple prototypes, and coach teams on Agile practices to drive measurable improvement. Requirements include fluency in English and Portuguese (Spanish a plus), 3–5 years in consulting, change management, Agile, or similar fields, experience with enterprise teams, strong facilitation, and familiarity with Human-Centered Design, governance, and Miro-like tools. The role sits in a broader Miro culture that emphasizes belonging and diversity, with global benefits, growth opportunities, and information about location-specific benefits and the Recruitment Privacy Policy.

Miro’s Advisory Services, within Professional Services, provides strategic guidance for Enterprise customers with a focus on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate value realization with Miro. The role involves supporting adoption by demonstrating best practices, partnering with IT and business stakeholders, conducting assessments, designing change initiatives and governance models, facilitating workshops, and developing prototypes to inspire innovation. You will lead workshops to uncover high-impact use cases, assess team workflows, connect Miro’s value to organizational goals, guide scalable governance, and coach teams on Agile practices. Requirements include fluency in English and Portuguese (Spanish a plus), 3–5 years of experience in consulting, change management, Agile, or related fields, experience with enterprise teams, strong facilitation and communication skills, and familiarity with Human-Centered Design and governance. What’s in it for you includes global benefits such as equity, wellbeing, a WFH equipment allowance, and an L&D stipend, within a diverse, collaborative culture; Miro is a visual workspace used by over 100 million users and 250,000 companies, co-headquartered in San Francisco and Amsterdam, with a mission to empower teams and a commitment to inclusion and privacy.

The Advisory Services team within Miro's Professional Services provides strategic guidance for Enterprise customers, focusing on human-centered change, experience design, deep product expertise, and workflow transformation to accelerate value realization on Miro. The role involves supporting adoption, partnering with IT and business stakeholders to align Miro’s value with goals, conducting assessments, guiding change initiatives, designing governance models, facilitating workshops, and developing prototypes to inspire innovation. You’ll lead collaboration-focused workshops, assess team workflows for targeted productivity improvements, connect Miro’s value to organizational objectives, and coach teams on Agile practices and integrating Agile principles. Requirements include fluent English and Portuguese (Spanish a plus), 3–5 years in consulting, change management, Agile, or related fields, experience with enterprise teams, strong facilitation, familiarity with Human-Centered Design and governance, and comfort using Miro or similar tools. The company offers a global benefits package (equity, wellbeing, equipment allowance, and an annual Learning & Development stipend), a diverse and collaborative culture, location-specific variations, and a recruitment privacy policy governing applicant data.

Miro’s Advisory Services team, within Professional Services, provides strategic guidance for Enterprise customers with a focus on human-centered change, experience design, product expertise, and workflow transformation to accelerate business value realization with Miro. The role involves supporting teams in adopting Miro by demonstrating best practices, partnering with IT and business stakeholders, conducting assessments, designing change initiatives, governance models, facilitating workshops, and developing simple prototypes to inspire innovation and improve collaboration. What you’ll do includes leading workshops, assessing workflows, linking Miro’s value to organizational goals, guiding change initiatives and scalable governance, coaching Agile practices, and identifying barriers to drive measurable improvements. Requirements include fluent English and Portuguese (Spanish a plus), 3–5 years in consulting/change management/Agile or related fields, hands-on experience with enterprise teams or fast-moving environments, strong facilitation and communication skills, and familiarity with Human-Centered Design, governance frameworks, Agile methodologies, and Miro or similar tools. What’s in it for you includes a global benefits package with equity, wellbeing, WFH equipment allowance, and an L&D stipend, and Miro’s mission and culture emphasize belonging, collaboration, diversity and inclusion; Miro is a visual workspace with over 100M users and 250,000 companies, co-headquartered in San Francisco and Amsterdam, with 1,600+ employees and a Recruitment Privacy Policy for applicants.

The Professional Services organization at Miro partners with Enterprise customers to deliver high-impact solutions in the Innovation Workspace, collaborating with Customer Success, Product, and Engineering and leveraging agentic AI on the platform. The Technical Account Manager (TAM) is a strategic, customer-facing role that acts as a trusted technical advisor, guiding workflow transformation, AI-driven adoption, and long-term platform integration across enterprise processes. Key responsibilities include redesigning the Discover–Define–Deliver workflows, enabling AI-enabled ways of working, recommending integration strategies, supporting API-based tech integration, monitoring usage, enabling Centers of Excellence, driving change management at scale, and delivering quarterly business reviews with data-driven ROI insights. Requirements include 5+ years in enterprise SaaS customer-facing roles, hands-on AI/prompt engineering or automation experience, strong API/integration fluency, experience leading large-scale adoption and change management, data-driven decision making, executive facilitation, and native-level Japanese with business English; experience in the Japanese market is advantageous. Miro offers a global benefits package (equity, wellbeing, WFH equipment allowance, and an annual Learning & Development stipend) and emphasizes a diverse, inclusive culture, with the company serving over 100 million users and 250,000 companies to empower teams to create the next big thing.

- The Professional Services team at Miro partners with Enterprise customers to deliver high-impact, AI-enabled workflow solutions on the Innovation Workspace, collaborating with Customer Success, Product, and Engineering. - The Technical Account Manager (TAM) role is a strategic, customer-facing position acting as a trusted technical advisor to help customers transform workflows, adopt AI-driven practices, and integrate Miro long-term into their enterprise ecosystems. - Key duties include redesigning Discover–Define–Deliver workflows, driving AI adoption and prompt engineering, guiding integrations, monitoring platform health, enabling scaling and governance, and delivering data-driven insights and ROI through Quarterly Business Reviews. - Requirements include 5+ years in enterprise-facing roles (consulting, TAM, or similar), hands-on AI/prompt engineering or automation experience, strong API/integration fluency, change management at scale, executive facilitation, an ownership mindset, native-level Japanese and business-level English, with Japanese market experience seen as a plus. - The role offers a global benefits package (equity, wellbeing support, equipment allowance, learning stipend) and reflects Miro’s emphasis on belonging, collaboration, and a diverse, inclusive culture as it helps teams create the next big thing.

The Professional Services organization at Miro partners with Enterprise customers to deliver high-impact solutions in the Innovation Workspace, collaborating with Customer Success, Product, and Engineering and leveraging agentic AI on the platform. The Technical Account Manager (TAM) is a highly strategic, customer-facing role acting as a trusted technical advisor to guide workflow transformation, AI-driven adoption, and long-term platform integration for enterprise customers, embedding Miro’s AI into their processes. Responsibilities include redesigning the Discover, Define, and Deliver workflows, guiding AI-driven ways of working, managing API/integration tech, monitoring usage to drive adoption, enabling Centers of Excellence, driving change management, and delivering data-driven quarterly business reviews with measurable ROI. Requirements include 5+ years in enterprise-facing roles, hands-on AI/prompt engineering or automation experience, strong API/integration fluency, ability to lead adoption at scale, executive facilitation skills, native-level Japanese and business English, and familiarity with the Japanese enterprise market, plus a continuous learning mindset. Perks and culture include a global benefits package (equity, wellbeing, WFH equipment, and an L&D stipend), a diverse, collaborative environment, and details on location-specific benefits, with more information available on Miro’s benefits board.

Miro's Professional Services helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace by collaborating with Customer Success, Product, and Engineering to deliver AI-powered solutions on Miro's platform. The Technical Account Manager (TAM) is a strategic, customer-facing role that serves as a trusted technical advisor, guiding workflow transformation, AI-driven adoption, and long-term platform integration from discovery through delivery. You will redesign and optimize workflows across Discover–Define–Deliver, enable AI-enabled ways of working including prompt engineering and automation, and plan integrations using APIs and other tech to maximize business impact. You will lead change management, scale adoption through Centers of Excellence, support governance and scalable deployment models, and partner with Customer Success to deliver quarterly business reviews and data-driven ROI improvements. Requirements include 5+ years in enterprise-facing roles, hands-on AI/tools experience, API/IT ecosystem fluency, the ability to lead executive discussions, native-level Japanese and business English, with Japanese market experience being advantageous; the role comes with global benefits and a culture that emphasizes belonging, diversity, and growth.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace by partnering with Customer Success, Product, and Engineering to deliver high-impact, AI-enabled solutions. The Technical Account Manager (TAM) is a strategic, customer-facing role that acts as a trusted technical advisor, guiding workflow transformation, AI-driven adoption, and long-term platform integration to maximize business value. Key responsibilities include redesigning Discover–Define–Deliver workflows with AI capabilities, driving AI-powered ways of working, enabling API and integration-based technology optimization, monitoring usage, and scaling adoption and governance across teams and regions. Requirements include 5+ years in enterprise SaaS customer-facing roles, strong API/integration and change-management skills, data-driven decision-making, executive-level facilitation, independence in a fast-paced environment, and native-level Japanese with business-level English (Japanese market experience is a plus). Miro offers a global benefits package (equity, wellbeing benefits, WFH equipment allowance, and a Learning & Development stipend) within a diverse, inclusive culture that values belonging and collaboration, aligned with their mission to empower teams to create the next big thing.

The Professional Services team at Miro is hiring a Technical Account Manager (TAM) to partner with Enterprise customers, act as a trusted technical advisor, and help maximize business value by embedding Miro’s AI into enterprise workflows. The role is highly strategic and customer-facing, with end-to-end ownership of outcomes and responsibilities that include guiding workflow transformation, AI-driven adoption, and long-term platform integration across the Discover–Define–Deliver lifecycle. Key responsibilities include Workflow Optimization (redesigning workflows and AI-enabled processes, prompt engineering, and integration strategies), Technology Optimization (APIs and ecosystem integrations, platform health and adoption), Change Management & Scaling (coaching internal champions, Centers of Excellence, governance), and Strategic Alignment with data-driven ROI. Requirements include 5+ years in enterprise SaaS roles (consulting or TAM/CS), hands-on experience with AI tools and prompt engineering, strong fluency with APIs and IT ecosystems, proven ability to lead change at scale and facilitate executive discussions, and native-level Japanese with business-level English (Japanese market experience is advantageous). The role offers global benefits (equity, wellbeing, WFH equipment/allowance, and an L&D stipend) and sits within Miro’s collaborative, diverse culture; Miro is a visual collaboration platform used by over 100 million users and 250,000 companies, with a focus on belonging and inclusion.

The Professional Services organization at Miro partners with Customer Success, Product, and Engineering to help Enterprise customers achieve outcomes with the Innovation Workspace, bringing together strategic advisors, onboarding experts, and technical account managers to transform collaboration and innovation powered by agentic AI on Miro’s platform. The role of Technical Account Manager (TAM) is a trusted technical adviser to Enterprise customers, guiding workflow transformation, AI-driven adoption, and long-term platform integration, embedding Miro’s AI capabilities into enterprise workflows from discovery through delivery. Responsibilities include redesigning and optimizing workflows across Discover–Define–Deliver, guiding AI-driven adoption (prompt engineering and automation), recommending integration strategies, enabling API/integration work, monitoring platform health and usage, reducing tool fragmentation, scaling adoption, and delivering data-driven quarterly business reviews with measurable ROI. Requirements include 5+ years in enterprise SaaS customer-facing roles, hands-on experience with AI tools and automation, strong fluency with APIs and integrations, proven change management and platform adoption at scale, executive-level facilitation skills, proactive ownership, native-level Japanese and business English, with Japanese market experience advantageous, and a continuous learning mindset. What’s in it for you: a global benefits package including equity, wellbeing benefits, a work-from-home equipment allowance, and an annual Learning & Development stipend, within a diverse, inclusive culture that aims to empower teams to create the next big thing and adheres to recruitment privacy policies.

The Professional Services team at Miro partners with Enterprise customers to achieve exceptional outcomes in the Innovation Workspace, working with Customer Success, Product, and Engineering and leveraging agentic AI on Miro’s platform. The Technical Account Manager is a highly strategic, customer-facing role acting as a trusted technical advisor to maximize business value through workflow transformation, AI-driven adoption, and long-term platform integration with end-to-end ownership. You’ll redesign workflows across Discover–Define–Deliver, guide AI-driven ways of working (prompt engineering and automation), and recommend integration strategies; you’ll also optimize technology by API/integration work, monitor platform health, reduce tool fragmentation, and support change management and scaling. Requirements include 5+ years in enterprise SaaS, hands-on AI/tools experience (preferred), strong technical fluency with APIs and ecosystems, ability to drive adoption and change at scale, data-driven decision-making, executive-level facilitation, independence, native Japanese and business English; Japanese market experience is advantageous. What’s in it for you: global benefits (equity, wellbeing, WFH stipend, learning stipend), a diverse, inclusive culture, and location-specific benefits as detailed on the benefits board, aligned with Miro’s mission to empower teams and foster belonging.

The Professional Services organization at Miro focuses on helping Enterprise customers achieve exceptional outcomes through the Innovation Workspace, partnering with Customer Success, Product, and Engineering as part of a global team. The role is a Technical Account Manager (TAM) who serves as a trusted technical advisor, guiding workflow transformation, AI-driven adoption, and long-term platform integration while identifying opportunities to embed Miro’s AI capabilities into enterprise workflows. Responsibilities include redesigning workflows across the Discover–Define–Deliver lifecycle, driving AI-enabled adoption, advising on integration strategies and APIs, monitoring platform health and usage, enabling change management at scale through Centers of Excellence, and delivering data‑driven QBRs to demonstrate ROI. Requirements include 5+ years in enterprise SaaS with consulting or customer-facing roles, hands-on experience with AI tools or automation, strong technical fluency with APIs and ecosystems, ability to lead adoption and change management at scale, data-driven decision making, executive‑level facilitation, native-level Japanese and business English, and advantageous experience in the Japanese market. Benefits include equity, wellbeing and learning stipends, a WFH equipment allowance, location-specific variations, and a diverse, inclusive culture aligned with Miro’s mission to empower teams to create the next big thing.

- The Professional Services team at Miro partners with Enterprise customers to achieve exceptional outcomes in the Innovation Workspace by collaborating with Customer Success, Product, and Engineering and leveraging agentic AI on Miro’s platform. - The Technical Account Manager (TAM) is a strategic, customer-facing role that acts as a trusted technical advisor to maximize business value, guiding workflow transformation, AI-driven adoption, and long-term platform integration. - Responsibilities include redesigning Discover–Define–Deliver workflows, enabling AI-driven ways of working, guiding integration strategies, monitoring platform health and adoption, reducing tool fragmentation, scaling via Centers of Excellence, and delivering data-driven ROI through quarterly reviews and continuous improvement. - Requirements include 5+ years in enterprise SaaS or similar roles, hands-on experience with AI tools or automation, strong fluency with APIs and integrations, proven change-management and executive-facing facilitation skills, native-level Japanese and business-level English (Japanese market experience is advantageous). - What’s in it for you: a global benefits package including equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, a diverse and collaborative culture, and Miro’s mission to empower teams to create the next big thing (with location-specific benefits noted).