The Ampin App
deep insights into the Atlassian community

The Senior Solutions Architect at Zendesk acts as the key pre-sales technical expert, collaborating with the Contact Center Platform Architecture team and customers to design and scope customized solutions that meet business needs and secure new professional services engagements. Responsibilities include leading pre-sales technical scoping, analyzing customer requirements, recommending optimal uses of Zendesk products, creating detailed professional services estimates and proposals, articulating complex technical concepts to diverse audiences, maintaining deep technical expertise across the Zendesk Contact Center product suite, and partnering with Professional Services to ensure a smooth transition from sales to delivery. Qualifications require 3+ years of customer-facing experience (technical support or consulting), 3+ years of hands-on experience building, migrating, and deploying complex cloud-based solutions, experience implementing and supporting AWS environments with Amazon Connect being a must-have, and a strong ability to translate customer objectives into a comprehensive technical solution and detailed project estimate. Compensation includes a US annualized OTE of $206,000–$308,000 with an 80/20 base/commission mix, potential bonuses or benefits, and the role is hybrid with part of the week in the office and part remote, schedule determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI or automated screening in evaluating applicants, and offers accommodations for applicants with disabilities.

At Atlassian, employees can choose to work in an office, from home, or in a hybrid setup, and we hire globally wherever we have a legal entity to give people more control over their family, personal goals, and priorities. Our mission is to unleash the potential of every team with agile, DevOps, IT service management, and work management software such as Jira Software, Confluence, and Jira Service Management, trusted by the Fortune 500 and organizations like NASA. The Mid-Market sales team manages a portfolio of 45–75 accounts with 200–10,000 seat counts, carries a $2–4M annual quota, and drives cloud-first opportunities, cross-sell, and expansion while nurturing customer relationships. In this role, you act as a customer advocate, lead a cross-functional deal team (SDR, SE, SSE, AM, partners), apply MEDDPICC or similar qualification, and close complex, multithreaded opportunities through outcome-based selling. You will build executive relationships across IT and business teams, negotiate and price contracts, source leads to maintain a healthy pipeline with accurate forecasting, travel occasionally for meetings and events, collaborate with internal teams, and stay informed about industry trends and competitors to maintain a competitive edge.

Miro's SWAT team is a cross-functional part of Customer Support that partners with Engineering to stabilize product quality, accelerate incident resolution, and remove recurring friction for customers, guided by Stabilization, Workaround, Advocacy, and Triage. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, and follow-the-sun on-call coverage to keep customers unblocked. You’ll lead investigations, isolate root causes, maintain a data-driven backlog, build internal and external tooling, coach peers, and contribute to RCAs, runbooks, and product feedback while coordinating with Engineering, Product, Security, Legal, and CS. The role follows a hybrid model with a baseline 2 days per week in the Austin hub (remote-friendly but preferred for Austin-area) and 4–5 global support hubs for coverage. Miro offers a global benefits package including equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific variations to reflect a diverse, collaborative culture.

Miro's SWAT team collaborates with Engineering to protect product quality, accelerate incident resolution, and reduce customer friction, operating across 4-5 global support hubs with a hybrid model that baseline includes 2 days per week in the Austin hub and flexibility for remote work. As a SWAT Engineer II, you will be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, cross-functional collaboration, and turning learnings into durable fixes, processes, documentation, and tooling, while participating in a follow-the-sun on-call rotation. Responsibilities include leading investigations to isolate root causes, triaging and prioritizing escalations with a data-driven backlog, building lightweight internal/external tools and workflows to streamline diagnostics, and contributing to RCAs, runbooks, and product feedback. Requirements include 3–5+ years in technical support engineering or similar production-facing roles, proven incident response and triage experience, ability to unblock escalations, scripting/development for tooling, excellent written and verbal communication, and strong cross-functional collaboration and leadership without authority. Miro offers global benefits (equity, wellbeing, equipment allowance, learning stipend), emphasizes diversity and inclusion, and promotes a collaborative culture as a mission-driven visual workspace for distributed teams, with recruitment data handled per its policy and resources available online.

Miro’s SWAT team in Customer Support partners with Engineering to protect product quality, accelerate incident resolution, and remove recurring friction by owning high-impact escalations, driving proactive fixes, and building internal tooling. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, and coordinating across Engineering and Support with follow-the-sun on-call coverage. Responsibilities include leading investigations, isolating root causes, maintaining a data-driven backlog of defects, and building tools/workflows to streamline diagnostics and mitigations, plus contributing to RCAs, runbooks, and product feedback. Requirements are 3–5+ years in technical support, sustaining, SWAT/TAM, or similar roles, strong incident response and triage experience, ability to unblock escalations, scripting/development for internal tooling, and excellent cross-functional communication. The role offers a hybrid model with a baseline of 2 days/week in the Austin hub and a preference for Austin-area residents, flexible remote work when needed, plus global benefits like equity and a development stipend, all within a culture of belonging and collaboration aligned with Miro’s mission.

- The SWAT team at Miro partners with Engineering to protect product quality, accelerate incident resolution, and remove recurring friction for customers, focusing on Stabilization, Workaround, Advocacy, and Triage to own high‑impact escalations, drive proactive fixes, and build internal tooling. - The SWAT Engineer II role is a technical responder for complex customer‑reported issues and production incidents, participating in a structured follow-the-sun on-call rotation to keep customers unblocked and informed. - Responsibilities include leading investigations to isolate root causes, triaging and prioritizing escalations, maintaining a data‑driven backlog of defects and improvements, building lightweight tools and workflows, and contributing to RCAs, runbooks, and product feedback while coordinating with Engineering, Product, Security, Legal, and CS. - Requirements include 3–5+ years in a production‑facing technical role, proven incident response and triage experience, ability to unblock escalations quickly via collaboration and decisive action, scripting/development for tooling, excellent communication, and strong cross‑functional leadership; the role offers a hybrid model with two days per week in the Austin hub (flexible to remote work) and prefers Austin or surrounding areas. - About Miro: a visual workspace used by over 100M users and 250,000 companies, with 1,600+ employees across 13 hubs, emphasizing diversity and inclusion, a supportive culture, and a global benefits package; recruitment privacy is handled per policy.

The SWAT team at Miro partners with Engineering to protect product quality, accelerate incident resolution, and remove recurring customer friction, handling high-impact escalations and building tooling to improve responsiveness. As a SWAT Engineer II, you will be a technical responder for complex customer-reported issues and production incidents, quickly investigating, triaging, and collaborating across Engineering and Support to deliver durable fixes, processes, and documentation, with a follow-the-sun on-call rotation. Responsibilities include leading investigations to isolate root causes, maintaining a data-driven backlog of defects and improvements, building lightweight internal/external tools for diagnostics and mitigations, and contributing to RCAs, runbooks, and product feedback while coordinating safe communications during incidents. Requirements include 3–5+ years in Technical Support Engineering or similar roles, proven incident response and triage experience, ability to unblock escalations quickly, practical scripting/development for tooling, and excellent written/verbal communication and cross-functional leadership. Miro offers a global benefits package and a hybrid work model (2 days/week in the Austin hub, with flexibility for remote work), a mission- and culture-focused environment that values belonging and diversity, and notes privacy practices through its Recruitment Privacy Policy.

The SWAT Engineer II is a key member of Miro's Customer Support organization, bridging Support and Engineering to stabilize incidents, drive proactive fixes, and build tooling—SWAT stands for Stabilization, Workaround, Advocacy, and Triage. You will lead investigations into complex customer-reported issues and production incidents, triage with data-driven prioritization, and coordinate with Engineering, Product, Security, Legal, and CS to ensure timely, safe fixes and clear customer communications. You’ll create durable solutions by developing internal/external tooling, writing runbooks, contributing to RCAs and preventive actions, and maintaining a visible backlog of defects and improvements. Requirements include 3–5+ years in technical support engineering or similar, strong incident response and triage experience, scripting or development for tooling, excellent communication, and cross-functional leadership; the role is hybrid with 2 days per week in Austin, but remote work is flexible. Miro is a global, diverse company with a mission to empower teams, offering benefits such as equity, wellbeing, a WFH equipment allowance, and an L&D stipend, and emphasizes belonging, inclusion, and collaboration across 13 hubs.

The SWAT team partners with Engineering to protect product quality, accelerate incident resolution, and remove recurring friction, handling high-impact escalations and building internal tooling to improve responsiveness and reliability. As a SWAT Engineer II, you will act as a technical responder for complex customer-reported issues and production incidents, lead investigations, triage with a data-driven backlog, and turn learnings into durable fixes, runbooks, and tooling, with a follow-the-sun on-call rotation. The role requires 3–5+ years in technical support engineering or similar production-facing roles, proven incident response and triage experience, scripting/automation skills, and strong cross-functional communication and leadership. The position is hybrid with 2 days a week in the Austin hub; candidates in Austin or surrounding areas are preferred, but working from home is possible when needed. Miro offers equity, wellbeing benefits, a learning stipend, and a diverse, inclusive culture aligned with its mission to empower teams, and notes a Recruitment Privacy Policy for applicant data.

- Miro's SWAT team partners with Engineering to protect product quality and accelerate incident resolution across 4–5 global support hubs, operating in a hybrid model with a baseline in the Austin hub. - As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, cross-functional collaboration, and turning learnings into durable fixes, processes, documentation, and tooling, with a follow-the-sun on-call rotation. - Your responsibilities include leading investigations, isolating root causes, maintaining a data-driven backlog of defects and improvements, building lightweight tools and workflows to streamline diagnostics and mitigations, and contributing to RCAs, runbooks, and product feedback while coordinating with Engineering, Product, Security, Legal, and CS. - Requirements are 3–5+ years in Technical Support Engineering or related roles, proven incident response and triage experience, ability to unblock escalations quickly, scripting/development experience for tooling, and excellent written and verbal communication plus cross-functional leadership. - Miro offers a global benefits package including equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific benefits detailed on the Global Miro benefits board; the company emphasizes belonging and inclusive collaboration, and while Austin-based hub presence is preferred, remote work is flexible.

Miro’s Customer Support organization partners with Engineering to protect product quality, accelerate incident resolution, and remove customer friction, with the SWAT team (Stabilization, Workaround, Advocacy, and Triage) owning high-impact escalations and building internal tooling to improve responsiveness and reliability. The SWAT team operates across 4–5 global support hubs, tackling tough, technical, and complex issues to ensure continuous coverage for worldwide customers while maintaining empathy and proactive service. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, quickly investigating, triaging precisely, collaborating across Engineering and Support, and turning learnings into durable fixes, processes, documentation, and tooling, plus participating in a structured follow-the-sun on-call rotation. You’ll lead investigations, isolate root causes, drive resolutions or escalations with clear SLAs, maintain a visible data-driven backlog of defects and improvements, build lightweight tools/workflows, provide technical leadership, contribute to RCAs and preventive actions, and coordinate with Engineering, Product, Security, Legal, and CS during incidents. Requirements include 3–5+ years in Technical Support Engineering or similar, proven incident response and triage experience, ability to unblock escalations with fast triage and decisive action, scripting or development for internal tooling, and strong cross-functional communication; Miro offers global benefits, equity, wellbeing perks, a Learning & Development stipend, a hybrid model with 2 days weekly in the Austin hub (Austin-area preferred but remote work is possible), and a strong commitment to diversity and belonging.

Miro's SWAT team (Stabilization, Workaround, Advocacy, and Triage) partners with Engineering to protect product quality, accelerate incident resolution, and reduce customer friction, operating across 4–5 global hubs with a hybrid Austin-based model. The SWAT Engineer II is a technical responder for complex customer-reported issues and production incidents, quickly investigating, triaging, collaborating across Engineering and Support, and turning learnings into durable fixes, processes, documentation, and tooling, with a follow-the-sun on-call rotation. Responsibilities include leading investigations, isolating root causes, prioritizing escalations with a data-driven backlog, building tooling and workflows to streamline diagnostics and mitigations, providing technical leadership, and contributing to RCAs and product feedback. Requirements are 3–5+ years in technical/support engineering or similar production-facing roles, proven incident response and triage experience, the ability to unblock escalations with fast triage and collaboration, practical scripting/development for internal tooling, and excellent written and verbal communication plus cross-functional leadership. Perks include a global benefits package (equity, wellbeing, equipment allowance, and L&D stipend), a diverse and collaborative culture emphasizing belonging and inclusion, and location flexibility with a preference for Austin residency, plus information about Miro’s mission and life at the company.

The role is a Data Product Manager for Foundational Data Assets tasked with owning the strategy, roadmap, definition, implementation, and maintenance of the company’s key business metrics, aligning data-driven decisions with strategic goals. Responsibilities include metric definition and governance, collaborating with senior stakeholders across departments to define metrics, establishing definitions and data sources, and maintaining a comprehensive data dictionary. It also covers data implementation and maintenance, working with engineering to implement calculations and dashboards, prioritizing enhancements, ensuring timely updates, and resolving data discrepancies. Additional duties include strategic analysis and reporting, providing insights on trends and risks, and delivering regular reports and dashboards to senior management, plus stakeholder management and cross-functional collaboration. Qualifications include a quantitative degree and 5+ years in data product management or analytics, experience with data platforms (e.g., Snowflake, dbt), strong communication skills, and the role offers a US base salary range of $183,000–$275,000 with hybrid work, along with Zendesk’s commitments to diversity and accommodations and AI screening as part of the process.

The job posting describes the Workplace Manager role at Miro, part of the Workplace department’s Operations function, responsible for the Austin, San Francisco, New York, and Sydney hubs to deliver a world-class employee experience within the Integrated Workplace Excellence framework. You will develop and execute Miro’s workplace strategy, own hub-related projects, maintain strong relationships across the company, and ensure offices are comfortable, functional, and supportive of engagement and collaboration. You’ll coach and grow the Austin team, manage vendors and contracts, and lead workplace projects such as moves and program roll-outs. Candidates need at least 5 years in a similar role, proven team leadership, strong negotiation and vendor management, excellent communication, problem-solving, adaptability, and a self-starting ownership mindset. The role offers competitive pay with growth opportunities, equity, wellbeing and development stipends, location-based benefits, and highlights Miro’s diverse, inclusive culture and mission, along with privacy policy context.

This role is part of Miro's Workplace department and uses a data-driven approach to design policies that underpin a safe, world-class hub experience as part of the Integrated Workplace Excellence framework. The Workplace Manager will oversee the Austin, San Francisco, New York, and Sydney offices, focusing on delivering a world-class employee experience, ensuring the spaces are safe and functional, and shaping Miro's workplace strategy and service delivery. Responsibilities include developing and executing the workplace strategy, owning hub-related projects and day-to-day execution, coordinating internal events, maintaining office spaces and liaising with building management, coaching regional team members, and managing vendors/contracts with SLAs, including moves and program rollouts. Requirements include at least five years in a similar workplace/facilities management role, proven experience in leading teams, strong negotiation and vendor management skills, excellent communication, problem-solving, and a self-motivated ownership mindset. Perks include equity, wellbeing benefits, a WFH equipment allowance, and an L&D stipend, and Miro emphasizes diversity and inclusion across 13 hubs worldwide, with recruitment privacy policies governing applicant data.

The Operations function within Miro's Workplace department uses a data-driven, innovative approach to design policies and protocols that underpin a safe, secure, and world-class hub experience under the Integrated Workplace Excellence framework. The Workplace Manager will lead the Austin, San Francisco, New York, and Sydney offices to the next level by delivering a world-class employee experience, ensuring safety and functionality, and shaping Miro's workplace strategy and service delivery. Key responsibilities include developing and executing the workplace strategy aligned with business objectives, owning hub projects, maintaining strong stakeholder relationships, managing employee experience events, coordinating office maintenance, and liaising with building management. The role also involves coaching and developing the Austin team, overseeing workplace vendors and contractors, negotiating contracts, and managing projects such as office moves and program rollouts. Candidates should have at least five years in a similar role, proven leadership and vendor-management skills, excellent communication and problem-solving abilities, with benefits including equity, wellbeing, equipment allowance, and a Learning & Development stipend, along with Miro’s commitment to diversity and privacy.

The role sits in the Operations function of Miro's Workplace department, using a data-driven approach to design policies that support a safe, world-class hub experience as part of the Integrated Workplace Excellence framework. The Workplace Manager will oversee the Austin, San Francisco, New York, and Sydney offices to deliver a world-class employee experience, ensure safety and functionality, and help shape Miro's workplace strategy with consistent service and learning-lab initiatives. Responsibilities include developing and executing the workplace strategy, leading hub projects with cross-functional teams, managing day-to-day office operations, coordinating events and maintenance, overseeing vendor contracts and relocations, and coaching regional team members to own the office end-to-end. Required qualifications include at least 5 years in a similar workplace/facilities role, proven leadership, strong negotiation and vendor-management skills, excellent communication, problem-solving ability, and a self-starting ownership mindset. The package includes global benefits such as equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, along with Miro’s emphasis on diversity and inclusion and information about the recruitment privacy policy.

The posting describes Miro's Workplace team within Operations, which uses innovative technology and a data-driven approach to deliver a safe, world-class hub experience as part of the Integrated Workplace Excellence framework. The role is for a Workplace Manager overseeing the Austin, San Francisco, New York, and Sydney offices, responsible for delivering a world-class employee experience and helping shape Miro’s workplace strategy. Key duties include executing the workplace strategy, owning hub-related projects, coordinating maintenance and events, ensuring safe and functional offices, and managing vendors, contracts, and office moves. Requirements include a minimum of five years in a similar Workplace/Facilities Manager role, leadership and team development experience, strong vendor negotiation skills, excellent communication, problem-solving, and a self-starting, accountable attitude. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific details, and Miro emphasizes diversity, belonging, collaboration, and inclusion in its culture, along with a Recruitment Privacy Policy.

Miro is seeking a Regional Workplace Manager to elevate its Austin, San Francisco, New York, and Sydney offices and execute a world-class employee experience aligned with the Integrated Workplace Excellence framework. The role involves owning hub experiences, leading cross-functional projects, ensuring safety and functionality, coordinating office maintenance, and delivering exceptional customer service and employee engagement. It also includes managing all workplace vendors and contracts, overseeing office moves and programs, and coaching a local team to run the office end-to-end. Requirements include a minimum of 5 years in a similar Workplace/Facilities Manager role, proven leadership, strong vendor management and negotiation skills, excellent communication, problem-solving abilities, and a self-motivated ownership attitude. Perks include competitive salary, growth opportunities, equity, wellbeing benefits, a WFH equipment allowance, and an L&D stipend, with Miro emphasizing diversity, belonging, and collaboration across its 13 global hubs.

Miro is hiring a Regional Workplace Manager to lead the Austin, San Francisco, New York, and Sydney offices, responsible for delivering a world-class employee experience and shaping Miro’s workplace strategy within the Integrated Workplace Excellence framework. You will own the hub experience by collaborating with cross-functional project teams, maintaining strong relationships with employees and senior stakeholders, and ensuring consistent, exceptional service delivery. Key duties include developing and executing workplace programs aligned with business objectives, coordinating internal events, ensuring offices are comfortable and functional, and managing maintenance and building relationships. As the Regional Workplace Manager, you will coach and develop your team, oversee vendors and contractors, negotiate contracts and SLAs, and lead office moves, relocations, and other workplace projects. Requirements include at least five years in a similar workplace or facilities management role, proven leadership and vendor-management skills, strong communication and problem-solving abilities, and a proactive, self-starting mindset; Miro emphasizes diversity and inclusion and offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific details on the benefits board.

- The Operations function within the Workplace department uses innovative technology and a data-driven approach to design policies that enable a safe, secure, and world-class hub experience as part of Miro's Integrated Workplace Excellence framework. - The role is a Workplace Manager overseeing offices in Austin, San Francisco, New York, and Sydney, tasked with delivering a world-class employee experience and shaping the company's workplace strategy. - You will own hub-related projects, coordinate day-to-day execution, support employee engagement initiatives, ensure comfortable and functional office spaces, and manage vendors, contracts, and office moves. - Requirements include at least 5 years in a similar role, proven team leadership, strong negotiation and vendor management skills, excellent communication, problem-solving ability, and a self-starting ownership mindset. - The position offers equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, reflecting Miro's diverse and inclusive culture and global benefits, with a Recruitment Privacy Policy for applicants.

- The posting is for a Workplace Manager at Miro, part of the Workplace/Operations team, responsible for delivering a safe, secure, and world-class hub experience across Austin, San Francisco, New York, and Sydney as part of Miro’s Integrated Workplace Excellence framework. - The role involves developing and executing Miro’s workplace strategy aligned with business objectives, owning hub-related projects, and ensuring an exceptional employee experience and consistent service delivery. - Responsibilities include managing office spaces, coordinating maintenance, liaising with building management, supporting employee events and programs, and overseeing all workplace vendors/contractors as well as office moves and relocations. - Requirements call for a minimum of 5 years in a similar workplace/facilities role, proven leadership and vendor-management skills, strong communication, problem-solving ability, and a self-motivated, accountable mindset. - What’s in it for you includes equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, within a diverse, inclusive culture; benefits may vary by location, with a Global Miro benefits policy and recruitment privacy considerations.

The posting describes a Workplace Manager role within Miro’s Operations function, focused on delivering a data-driven, policy-backed, safe and world-class hub experience under the Integrated Workplace Excellence framework. The role oversees the Austin, San Francisco, New York, and Sydney offices, aiming to create a happy, productive employee experience, ensure safety and functionality, foster collaboration, and shape Miro’s workplace strategy including learning-lab style service delivery. Key duties include developing and executing the workplace strategy, owning hub projects with cross-functional teams, communicating with employees and leaders, supporting events and programs, maintaining office spaces, coaching local team members, managing vendors and contractors, and overseeing office moves and other projects. Requirements include at least five years in a similar Workplace/Facilities Manager role, proven team leadership, strong vendor negotiation skills, excellent communication, problem-solving ability, adaptability, ownership, and a self-starting attitude. Miro offers a global benefits package (equity, wellbeing support, a WFH equipment allowance, and a learning and development stipend) and emphasizes belonging and inclusion as it grows its diverse, multi-hub workforce, along with notes on recruitment privacy policy.

Zendesk is seeking a strategic, technically fluent Product Manager for MarTech & Digital Systems to own the vision, roadmap, and execution of the marketing technology and digital experience stack, partnering with Marketing, MarketingOps, and SalesOps while enabling modern monetization models including usage- and consumption-based pricing. The role treats internal GTM and digital systems as a product, ensuring seamless data flow, scalable architecture, and reliable performance from top-of-funnel channels through to closed-won outcomes, while leading the evaluation and AI-based enhancements for efficiency and personalization. Key responsibilities include defining the Digital & MarTech product vision and backlog for CMS, eCommerce, trial flows, and core MarTech (Marketo, Salesforce); shaping AI and automation strategy; enabling digital channels; managing system architecture and integrations; and ensuring data quality and governance (GDPR/CCPA) with cross-functional alignment. You will partner with Digital Marketing & Content for platform capabilities (SEO, CMS/eCommerce, AI-assisted content), with MarketingOps for advanced segmentation and AI-driven workflows, with SalesOps for lead routing and SLA architectures, and with IT/Engineering to lead agile ceremonies and maintain security and governance. Required qualifications include 5+ years in Product Management or related roles with technology ownership; deep domain expertise in B2B GTM lifecycles and PLG/trial models; AI/ML fluency; strong knowledge of enterprise web/digital tech (AEM, Adobe Commerce/Magento, Adobe Analytics, Adobe Target; Marketo Engage; Real-Time CDP) and CRM (Salesforce); integration and iPaaS experience; Agile/Scrum experience; plus preferred AI-native GTM tools, routing/orchestration and ABM/intent platforms, relevant certifications, and a US base salary range of $183k–$275k with a hybrid in-office/remote work schedule.

Zendesk is hiring an experienced SEO Manager to own SEO and Answer Engine Optimization (AEO) for the AMER region, preparing the company for AI-powered, answer-first discovery. The role sits at the intersection of SEO, AEO, analytics, and experimentation, requiring independent work, regular testing, and cross-team action on recommendations. Responsibilities include strategic ownership of SEO and AEO for AMER, identifying opportunities and risks, adapting strategies as search and AI surfaces evolve, and building repeatable processes and templates. Analytics and experimentation are central, utilizing GA4, GSC, SEMrush/Ahrefs/Screaming Frog, and Profound to run hypothesis-driven tests and tie results to MQLs and pipeline with dashboards. Requirements include a BA/BS and 6+ years of hands-on SEO in SaaS/enterprise, proficiency with the listed tools, strong communication, with a US base salary range of $126,000-$190,000, potential bonuses, a hybrid work model, and Zendesk's commitment to diversity and accommodations.

The role is Marketing Automation Senior Manager responsible for end-to-end execution of email nurture campaigns using Marketo, partnering with demand gen, field marketing, and customer success to optimize customer experience and performance. Key duties include defining strategic goals, driving cross-team priorities, ensuring on-time campaign launches, managing team workload in Asana, monitoring milestones, resolving issues, and maintaining quality controls with test plans and audits. The role oversees Marketo administration and optimization—designing automation patterns, executing lead nurturing/segmentation/scoring, running A/B tests, troubleshooting deliverability, and performing regular Marketo audits to maintain health. It requires 8+ years of enterprise email marketing experience with Marketo, expertise in marketing automation best practices, and strong collaboration and stakeholder management; preferred qualifications include Marketo Certified Expert, familiarity with ABM tools and web personalization, GA/UTM, and global team experience. Compensation includes a US base salary of $160k-$240k with potential bonus and benefits, a hybrid work arrangement with part-office presence, and Zendesk’s commitment to diversity and inclusion, with AI screening of applicants and accommodations available as needed.

The AI Services Consultant at Zendesk is part of the Professional Services team and acts as the technical expert and trusted advisor to help customers implement and optimize the AI-powered Resolution Platform, guiding configurations and adoption for quick value. The overarching objective is to accelerate time-to-value by driving adoption and operational excellence, turning customer goals into the right configurations and ensuring end-to-end, on-time delivery. Key responsibilities include providing technical guidance on Zendesk AI products, facilitating change management and training, delivering AI projects on time with high quality, maintaining customer satisfaction, and collaborating with Customer Success and Sales to align on the customer AI roadmap. Candidates should have strong consulting, communication, and project-management skills, deep AI proficiency, agility, problem-solving abilities, and a commitment to continuous learning. Requirements include 5+ years in consulting or professional services, experience in enterprise tech or SaaS GTM/customer-facing roles, experience with adoption analytics and success roadmaps, a relevant bachelor’s degree (advanced degrees or AI/project-management certifications preferred), and the role is hybrid in the US with a base salary of $137k–$205k plus potential bonuses and benefits, with Zendesk emphasizing equal opportunity, diversity, and accommodations.

Zendesk is hiring a Manager, AI Delivery to lead a 6–10 person consulting team that delivers rapid, measurable customer value from Zendesk AI through technical configuration and optimization at scale. The role will design and scale the AI Delivery operating model, manage capacity and staffing, ensure projects are properly scoped and executed on time with measurable business impact, and proactively remove risks or blockers. You will drive cross-functional alignment with Sales, Customer Success, and Product to synchronize AI roadmaps, handoffs, and expansion plans, and build repeatable delivery plays and enablement to improve adoption, retention, and growth. Required qualifications include 7+ years in Professional Services/Enterprise SaaS with 2+ years of people management (6–10 direct reports), AI-related experience, strong product/AI fluency, and demonstrated cross-functional influence and outcome-based delivery. The role offers US OTE of $160k–$240k with a base/commission mix, a hybrid work arrangement, and Zendesk’s commitment to equal opportunity, diversity and inclusion, plus AI-based screening and accommodations as needed.

Zendesk is seeking a Manager of AI Success Strategists to scale its AI-driven Resolution Platform by leading a 6–10 person team that delivers end-to-end AI roadmaps and translates product capabilities into clear business outcomes to boost adoption, retention, and risk mitigation. The role blends deep product expertise with people leadership, acting as the team's product authority and coach to deliver predictable, measurable AI outcomes for customers, including increases in automated resolution adoption and improved retention metrics. Key responsibilities include developing repeatable playbooks and SLAs, owning account-level delivery and forecasting, guiding executive-level engagement with strategic customers, and coordinating with Sales, Professional Services, Product, Partners, and RevOps to remove blockers. Required qualifications include 7+ years in enterprise SaaS customer-facing roles with AI exposure, 2+ years of people management (6–10 ICs), strong product/technical fluency in generative AI, and proven ability to forecast risk and drive adoption, plus a bachelor’s degree and strong communication. Compensation includes a US OTE of $160k–$240k (70/30 base/commission) with potential bonuses, a hybrid work model that requires in-office presence part of the week, and Zendesk’s commitment to equal opportunity and diversity, with AI screening possibly used in candidate evaluation.

You will collaborate with a portfolio of Managed Services customers to manage a backlog of work for optimizing, maintaining, and growing their use of Zendesk products, offering best-practice consulting and hands-on assistance, and acting as an extension of their team through reactive requests and proactive value delivery. Responsibilities include managing a portfolio to minimize churn, prioritizing tasks within available hours, maintaining Zendesk product expertise, educating customers, delegating requests while ensuring quality, shaping world-class service policies, providing business consultation, handling high-profile escalations, and juggling multiple priorities to meet deadlines. Requirements include a bachelor's degree, 5+ years of professional consulting or customer success in a client-facing role, strong communication and relationship skills, technical aptitude, empathy, ability to interface at manager level, English fluency, and willingness to travel up to 20%. The role offers a hybrid work model with partial in-office attendance, a US base salary range of $106,000–$160,000 (with potential bonus/benefits), and compensation decisions based on capabilities and location. Zendesk emphasizes diversity, inclusion, and social impact, notes AI may be used to screen applicants, and provides accommodations for applicants with disabilities.

Zendesk is seeking an AI Services Consultant to serve as the technical and product expert for its AI-powered Resolution Platform, guiding customers through configuration and optimization to deliver quick value. The mission is to provide technical solutions and remove roadblocks, acting as a trusted advisor to drive adoption and measurable business outcomes from deployment to scale. Key responsibilities include technical guidance on implementing and optimizing Zendesk AI products, change management and training, on-time project delivery, maintaining customer satisfaction, and cross-functional collaboration to align the AI roadmap and resolve blockers. Requirements include 3+ years in consulting or professional services, experience in go-to-market roles in enterprise tech or SaaS, experience with adoption analytics and success plans, strong consulting, communication, and project management skills, AI technical proficiency, adaptability, and continuous learning, with a bachelor’s degree in a related field and certifications in AI strategy or project management preferred. The US base salary ranges from $106,000 to $160,000, with potential bonuses and benefits, a hybrid work model requiring some in-office presence, and Zendesk’s commitment to equal opportunity, diversity, and reasonable accommodations, noting that AI may be used to screen applications.

The Manager of Technical Architecture at Zendesk leads a global team of Technical Architects to design and deliver high-complexity, customized Zendesk Contact Center solutions, ensuring the team’s professional growth, technical quality of deliverables, and overall implementation success. Responsibilities include people leadership, mentorship on AWS deployments and coding standards, handling high-profile escalations, and resource planning, with end-to-end technical delivery oversight and standardized documentation, plus serving as the final escalation point for complex designs involving AWS services such as Amazon Connect, Lex, Lambda, and DynamoDB. The role requires cross-functional collaboration with Engagement Managers, Services Consultants, and Solution Architects, product advocacy for enhancements, and pre-sales support by reviewing technical solutions and estimates for potential customers. Qualifications include a Bachelor’s degree or equivalent, 6+ years in consulting or programming with 2+ years in leadership, 3+ years building cloud-based solutions, expert AWS and contact center integration knowledge, hands-on programming in Python/Node.js/Java, RESTful APIs, and demonstrated ability to manage competing priorities with strong communication and problem-solving skills. Compensation features a US OTE of roughly $210k–$316k (80/20 base/commission) with potential bonuses or incentives, a hybrid in-office/remote work arrangement, and Zendesk’s commitment to equal opportunity, diversity and inclusion, along with accommodations for applicants and AI screening as part of the process.

Zendesk is hiring an AI Success Strategist to lead the AI-driven customer experience, owning the strategic AI roadmap and building executive partnerships to ensure AI initiatives start strong and scale. The role’s mission is end-to-end delivery of customers’ AI roadmaps—translating product capabilities into business strategy, guiding adoption from initial deployment through sustained expansion, and driving measurable outcomes like higher satisfaction, increased automated resolutions, and improved retention. Key responsibilities include full ownership of AI roadmap delivery, acting as the design authority for deployments, shaping a long-term AI vision with executives, aligning cross-functional teams, leading engagements, sustaining mutual roadmaps, managing channel and adoption strategies, and using data to track impact. Qualifications require at least 5+ years in customer success/experience with 1+ year in AI, enterprise technology/SaaS GTM experience, ability to forecast churn and expansion, a relevant bachelor’s degree (advanced degrees or AI strategy/project management certifications preferred), and strong program management and cross-functional influence; familiarity with emerging AI trends and responsible AI practices are a plus. The role is hybrid with some in-office presence, and Zendesk emphasizes diversity and inclusion, offering accommodations and noting that AI may be used to screen applications in line with policy.

Zendesk's Enterprise Data & Analytics team is seeking an experienced Senior Data Engineer to design and build curated data products and enterprise data warehouse solutions (BigQuery/Snowflake) using dbt, Airflow, and Terraform, serving as the single source of truth across Zendesk. You will collaborate with team members and business partners to collect requirements, define analytics outcomes, design data models, act as data model SME, transform raw data into schemas for various business domains, and build ELT pipelines to ensure reliable reporting. Basic qualifications include 5+ years in data engineering and data modeling/architecture in production, 5+ years of SQL experience, 2+ years with dbt, experience with cloud columnar databases (Snowflake), and the ability to translate business requirements into technical solutions with strong documentation. Preferred qualifications include hands-on Snowflake administration, knowledge of modern and classic data modeling (Kimball, Inmon), experience across business domains (Finance, Sales, Marketing), 3+ production-grade dbt projects, and expert Python. The data stack includes ELT (Snowflake, Fivetran, dbt, Airflow, Kafka, HighTouch), BI (Tableau, Looker), and infrastructure (GCP, AWS, Kubernetes, Terraform, GitHub Actions); the role offers a US base salary range of $151k-$227k with hybrid in-office scheduling, and Zendesk emphasizes inclusion, AI-based screening, and accommodations for applicants with disabilities.

This role is a Sales Development Analyst on Zendesk’s Global Go-to-Market Sales Development Operations team, acting as the dedicated analytical and strategic partner for the North America and LATAM SDR leadership to drive top-of-funnel efficiency and ensure the engine aligns with global pipeline goals. Core responsibilities include strategic analytics and ROI measurement for SDR/BDR teams, shaping AI-powered automation across the GTM stack, managing cross-functional workflows with Revenue Ops/Marketing, scouting best practices, maintaining data quality in leads/contacts/accounts and sales intelligence tools, and providing front-line system support to SDRs. Ideal candidates are detail-oriented, data-driven problem solvers with deep knowledge of the Sales Development function and top-of-funnel metrics in SaaS, plus experience with tools like Salesforce, Tableau/Looker, Snowflake, Groove, Outreach, LeanData, ZoomInfo/Lusha, Gong, Eloqua, Clari, and ideally SQL. The US base salary ranges from $71,000 to $107,000 per year, with potential bonuses and benefits, and the role offers a hybrid work arrangement requiring some in-office presence. Zendesk emphasizes a fulfilling, inclusive culture, with AI screening as part of recruitment, a commitment to diversity and equal opportunity, and accommodations for applicants with disabilities.