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Lucid Software is a leader in visual collaboration and work acceleration, recognized with awards like Forbes Cloud 100 and Fortune Best Workplace in Technology, and it supports a hybrid workplace. The company emphasizes core values of teamwork over ego, innovation, individual empowerment, initiative, ownership, and a commitment to a respectful and inclusive environment. The Regulatory & Product Counsel role is the legal point of contact for privacy and other compliance across Lucid, advising cross-functional teams and ensuring ongoing regulatory compliance for SaaS operations, including AI, marketing, and sales outreach. Responsibilities include developing and improving compliance programs, monitoring emerging laws, and serving as the subject matter expert on global data privacy regulations (e.g., GDPR, CCPA) plus privacy controls, policies, and least-privilege practices across product development and vendors. Requirements are a JD from an ABA-accredited law school with an active State Bar license, 3-5 years’ experience in global regulatory regimes relevant to SaaS with emphasis on data privacy, and the ability to translate complex regulations for non-legal partners, with a preferred technical background in software development and privacy controls.

Lucid Software is a leader in visual collaboration with awards and a hybrid Raleigh, NC-based role that emphasizes core values like teamwork, innovation, empowerment, initiative, ownership, and excellence within a respectful, inclusive environment. This junior Business Systems Administrator position on the Business Systems team serves as the technical bridge between lead generation and sales, focusing on optimizing the Salesforce–Marketo integration and other GTM systems to ensure clean, reliable, and scalable lead processing into Salesforce. Responsibilities include managing the health and performance of the Marketo-to-Salesforce integration, designing scalable solutions, researching new architecture tools, and developing robust lead routing while aligning data normalization across systems. You will drive clear communication, manage dependencies and timelines, lead cross-functional planning with Marketing Ops, and maintain transparent workflows and documentation while owning end-to-end deliverables and collaborating with stakeholders. Requirements include 2-4 years of Salesforce administration experience in a SaaS GTM environment, a curious, solution-focused mindset, strong communication and project-management skills, and a willingness to learn; preferred qualifications include 1-2 years with Marketo or similar platforms, SQL/data analysis, cross-department coordination, experience with connected apps, and Salesforce certifications are a plus.

Lucid Software is a leader in visual collaboration, recognized with awards such as Forbes Cloud 100 and Fortune Best Workplace in Technology, and it operates a hybrid work model with in-person days in South Jordan, UT, while upholding values of teamwork, innovation, empowerment, initiative, ownership, and excellence in an inclusive culture. The Director of Global Payments will lead strategic innovation and day-to-day execution of Lucid’s global payment ecosystem within a high-velocity Product-Led Growth model, owning infrastructure and vendor relationships to support a massive B2C user base and seamless B2B enterprise billing. Responsibilities include defining a global payment roadmap focused on localization, implementing Alternative Payment Methods to boost international conversion, optimizing authorization rates, and reducing involuntary churn via improved dunning, retries, and modern payment tools. Additional duties involve enabling a frictionless self-serve PLG checkout, migrating PLG users to enterprise contracts for B2B, managing fraud/risk with a balanced framework, serving as the primary owner for all global payment processors and partnerships, and evaluating future tooling like a dedicated payment orchestration layer. Requirements call for 7+ years in Global Payments/FinTech with at least 3 in leadership, proven B2C and B2B experience, deep localization and APM expertise across regions, PLG experience, technical strategy in payment orchestration, strong regulatory/compliance knowledge, scale experience in freemium-to-paid SaaS, and exceptional communication; #LI-DA1.

Lucid Software is a leader in visual collaboration and work acceleration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by values of innovation, passion and excellence, individual empowerment, initiative and ownership, and teamwork over ego, with a diverse, inclusive culture in a hybrid work environment. The company has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care, and its solutions are used by more than 100 million users worldwide, with customers including Google, GE, and NBC Universal and partnerships with Google, Atlassian, and Microsoft. Lucid is seeking a talented lawyer with expertise in customer and vendor relationships within the SaaS technology industry to draft, negotiate, and advise on customer contracts and procurement, reporting to the Sr. Counsel and Sr. Commercial Manager, ideally based near Salt Lake City, UT or Raleigh, NC. Responsibilities include structuring transactions, negotiating with customers, vendors and partners, managing the global contracting process to drive deals to closure, proactively managing vendor relationships and renewals, advising on issues and risks, and collaborating with compliance and cross-functional teams to scale policies and training. Requirements include a JD and active U.S. state bar, 3–5 years of experience in a software company or rapid-growth tech law firm, strong data privacy knowledge, experience negotiating enterprise B2B SaaS agreements, and preferred qualifications such as experience with Salesforce, Zendesk, Conga, Coupa, or supporting SaaS sales, with the #LI-NJ1 tag.

Lucid Software leads visual collaboration with the Visual Collaboration Suite (Lucidchart, Lucidspark) and airfocus, guided by values of innovation, excellence, empowerment, initiative, and teamwork, and a diverse, respectful, inclusive culture. It operates as a hybrid workplace, allowing remote, in-office, or mixed arrangements, with the Raleigh office requiring two days in-person per week (Tuesday and Thursday). Lucid has earned global recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care, and serves over 100 million users including Fortune 500 clients like Google, GE, and NBC Universal, with partners including Google, Atlassian, and Microsoft. A Solutions Consultant delivers customized engagements worldwide to help customers maximize value from the Lucid Collaboration Suite, focusing on hybrid work, innovation, agile strategies, change management, and end-user skill development, while maintaining subject-matter expertise. Requirements include 2+ years in consultative services, a technical bachelor’s (MS preferred), strong executive stakeholder management and presentation skills, and a proven ability to build customer relationships and manage multiple projects; preferred qualifications include experience in technical/R&D roles, large SaaS rollouts, and global customer engagement.

Lucid Software is a leader in visual collaboration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by core values of innovation, passion and excellence, empowerment, initiative and ownership, and teamwork over ego. It promotes a diverse, inclusive culture and operates as a hybrid workplace with flexible remote or in-office options. The company has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care, serving over 100 million users including Fortune 500 customers like Google, GE, and NBC Universal, with partners including Google, Atlassian, and Microsoft. The New Logo Account Executive role drives strategic growth for new and existing Lucidchart and Lucidspark customers across assigned territories, working with Customer Success Managers to ensure renewals, expansion, and ongoing engagement. Requirements include 1–3 years of SaaS/tech sales experience, strong communication skills, and a Raleigh, NC hybrid work setup (two in-office days per week), with preferred qualifications in BA/BS, Salesforce and sales tools experience, and the ability to guide clients to suitable solutions.

Lucid Software is a leader in visual collaboration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by core values of innovation, passion and excellence, individual empowerment, initiative and ownership, and teamwork over ego, with a respectful, inclusive culture and hybrid work options. The company has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care, and serves over 100 million users worldwide. Its solutions are used by Fortune 500 customers including Google, GE, and NBC Universal, and Lucid partners with Google, Atlassian, and Microsoft. Expansion Account Executives drive strategic growth for current Lucidchart and Lucidspark customers across assigned territories, working with existing accounts to create value, close opportunities, ensure renewals, drive expansion, and maintain ongoing engagement. The role requires 1–3 years of SaaS/tech sales experience with at least one year of closing experience, strong written and verbal communication, and a hybrid Raleigh, NC arrangement (in-office two days per week); preferred qualifications include experience with Salesforce or similar CRM, software sales, managing many prospects, and a BA/BS degree.

Lucid Software is a leader in visual collaboration with products in the Visual Collaboration Suite (Lucidchart, Lucidspark) and airfocus, guided by core values of innovation, excellence, empowerment, initiative, ownership, and teamwork, and it maintains a diverse, inclusive, hybrid-work culture. The company has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care, serving over 100 million users worldwide including Fortune 500 customers like Google, GE, and NBC Universal, with partnerships with Google, Atlassian, and Microsoft. The New Logo Account Executives role drives strategic growth for new and existing Lucidchart, Lucidspark, and Lucidscale across assigned territories, working with Customer Success Managers to ensure renewals, expansion, and ongoing customer engagement. AEs are expected to maintain expert knowledge of Lucid Suite, understand the competitive landscape, pursue outbound opportunities, and generate and close new pipeline across various segments and verticals while managing a forecastable book of accounts. Requirements include 3 years of SaaS/tech sales experience, a hybrid work setup in Raleigh, NC (in-office two days per week), with preferred qualifications such as a BA/BS, Salesforce and sales tools proficiency, and the ability to guide clients to applicable solutions while maintaining clean Salesforce data.

airfocus by Lucid is a globally expanding modular product management and roadmapping platform, trusted by thousands of users including Ricoh, Good Year, and Wago. It promotes a diverse, growth-focused culture with flexible work options—remote from Germany or the Netherlands, offices in Hamburg or Amsterdam—and a Raleigh-based hybrid role requiring in-person collaboration two days per week (Tuesday and Thursday). The position focuses on outbound prospecting, handling inbound leads, needs assessments, scheduling demos, proactive follow-up, and maintaining accurate records, with weekly trainings and daily stand-ups. Perks include personal development opportunities, competitive pay, a learning budget, flexible hours, on-site snacks, and recurring virtual events and meet-ups. Candidates should have strong problem-solving, sales interest or experience, the ability to manage multiple projects, exceptional written and verbal communication, and a detail-oriented, motivated, independent approach; a BA/BS degree is preferred.

Lucid Software is a leader in visual collaboration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, and it upholds core values of innovation, passion and excellence, individual empowerment, initiative and ownership, and teamwork over ego within a respectful, inclusive culture. The company operates as a hybrid workplace, supports work-life balance with remote or office options, and has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care, serving over 100 million users worldwide including Fortune 500 customers like Google, GE, and NBC Universal, with partnerships with Google, Atlassian, and Microsoft. Lucid’s Customer Operations team helps users understand and use the products by handling technical issues, escalating problems, maintaining issue workflows, and collaborating with Engineering, Product Management, Marketing, and other teams, while also creating Help Center content and engaging with the Lucid Community and handling cancellations, refunds, and billing inquiries. Requirements include pursuing a Bachelor's degree with at least a 3.0 GPA, a strong sense of personal ownership and responsibility, the ability to translate complex technical ideas into simple content, excellent written and verbal communication, the ability to work independently and cross-functionally on multiple initiatives with a proven record of driving results, strong analytical and problem-solving skills, attention to detail, a bias toward finding solutions, and a hybrid Raleigh-based schedule two days per week (Tuesday and Thursday). Preferred qualifications include troubleshooting experience, content creation, basic data analytics or teaching experience; the internship is full-time in the summer with the option to extend part-time through the spring semester, and the posting ends with #LI-MK1.

Lucid Software is a leader in visual collaboration and work acceleration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by core values of innovation, excellence, empowerment, initiative, and teamwork in a diverse, inclusive environment. It maintains a hybrid work model, supports work-life balance through remote or office options, and has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care, serving over 100 million users including Google, GE, and NBC Universal, with partnerships with Google, Atlassian, and Microsoft. The Billing Support Specialist role involves owning the relationship between Lucid billing and users, solving complex billing issues, and cross-functional collaboration to improve products and internal processes. Responsibilities include investigating cancellation and refund requests, resolving billing concerns like downgrades, duplicate charges, invoice changes, trial subscriptions, and declined payments, researching payment postings and disputes, and communicating clearly with customers while staying aware of product and account type changes. Requirements include 0-2 years of experience or a 3.0+ GPA, strong ownership and empathy, excellent written communication, ability to work independently and cross-functionally on multiple initiatives with proven results, analytical problem-solving skills, attention to detail, and the Raleigh hybrid schedule (remote plus in-office Tuesdays and Thursdays); preferred qualifications include client-facing experience and technical troubleshooting skills.