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GitLab is an open-core software company offering an AI-powered DevSecOps Platform used by over 100,000 organizations, with a mission to enable everyone to contribute to and co-create software. The company emphasizes AI as a core productivity multiplier and a high-performance, values-driven culture where all voices are valued and knowledge is continuously exchanged. A strong partner ecosystem is essential for growth, and the Scale Ecosystem Sales Manager role drives partner-sourced First Order pipeline through scalable programs, account mapping, and demand generation, collaborating with First Order Account Executives, Field Marketing, and partners including hyperscalers like AWS and Google Cloud. Responsibilities include executing partner-led campaigns, whitespace and territory mapping, partner enablement, event-driven strategies, and producing weekly pipeline forecasts and quarterly business planning. Requirements include 2-4 years in B2B sales development or partner-driven roles, experience with partner ecosystems and Salesforce/marketing automation, up to 20% travel, and a commitment to GitLab’s equal-opportunity, remote-work culture, with benefits such as flexible PTO, equity, and growth support.

Zendesk seeks a Senior Solutions Consultant to lead the transformation of how top brands use its AI-powered CX/ES platform, acting as a trusted advisor and partnering with Sales, Product, Engineering, and Customer Success to drive scalable, measurable outcomes. You’ll lead Technical & Business Discovery, AI readiness assessments, and design tailored demos and proofs of value, translating AI/ML capabilities into business-focused narratives for audiences from IT to the C-suite. You’ll own end-to-end technical engagements across the sales cycle—from qualification and design to pilot execution—while architecting secure, scalable integrations using Zendesk APIs, middleware, telephony, and cloud platforms (AWS, Azure, GCP) to enable seamless workflows. You’ll collaborate across functions to align product roadmaps, influence future innovations, measure ROI with Zendesk analytics and AI metrics, drive AI adoption with Customer Success, and stay ahead of evolving CX/ES technologies. Requirements include 5+ years of presales/solutions consulting in SaaS/CX/enterprise software, strong web/scripting and AI expertise (LLMs, NLP, automation), domain experience in CCaaS/ITSM/BI, excellent communication and storytelling skills, a bachelor’s degree (graduate degree a plus), willingness to travel, and a commitment to Zendesk’s inclusive, hybrid culture with awareness of AI screening and equal opportunity policies.

GitLab is an open-core, AI-powered DevSecOps platform used by over 100,000 organizations, aiming to enable broad contribution and accelerate progress through AI-enabled productivity and a culture that values every voice. The Solutions Architect role in the DACH region is to be a trusted advisor to prospects and clients, driving technology value evaluations for GitLab Enterprise Edition and aligning the technical solution with the customer's desired business outcomes. You will lead technical pre-sales, guide POC/POV ownership, RFPs and workshop design, and collaborate with Sales, Customer Success, Engineering, Product Management, and Marketing to enable successful adoption and help exceed revenue targets. Milestones include completing the onboarding plan within 30 days, gaining comprehensive knowledge in two months, and beginning customer engagements as a technical consultant by three months, while pursuing ongoing professional development and specialty certifications. GitLab supports you with a fully remote, asynchronous environment, flexible PTO, equity, growth budgets, parental leave, home office support, and a strong commitment to equal opportunity and recruitment privacy, with location eligibility considerations by country.

GitLab is an open-core, AI-powered DevSecOps platform used by over 100,000 organizations, with a mission to enable everyone to contribute to software and accelerate human progress through AI-enabled productivity. The Customer Success Management (CSM) team focuses on aligning with customers’ business outcomes, enabling adoption of existing use cases, expanding into new ones, and acting as a liaison between customers and the GitLab ecosystem. The role entails turning pre-sales plans into actionable objectives, understanding the GitLab platform and use cases, guiding customer adoption and journey, owning a book of assigned customers to drive adoption, retention, and growth, and staying current on releases. The ideal candidate has knowledge of Git, SDLC and CI/CD/DevSecOps, prior CS experience, strong communication and project-management skills, willingness to travel, and fluency in German, with benefits including remote work, flexible PTO, equity, growth budget, parental leave, and home office support. GitLab hires globally for remote roles with location-based eligibility, upholds equal opportunity and anti-discrimination policies, offers accommodations, and invites applicants from underrepresented groups to apply, even if they don’t meet every listed requirement.

Zendesk is seeking a Sales Specialist with deep expertise in cloud contact center technologies (preferably Zendesk, Amazon Connect, and AWS) to drive awareness and sell Zendesk for Contact Center CCaaS in Northern Europe. The role requires strategic direction, strong industry knowledge, business acumen, sharp analytical abilities, excellent communication, and collaboration across Zendesk teams. Responsibilities include collaborating with Account Executives, pre-sales, and partners; engaging vendors; conducting customer discovery; coordinating with AWS AEs; running forecast cadences; delivering tailored value propositions; promoting continuous innovation; and representing Zendesk at regional events. Key qualifications include a minimum of 7 years in cloud contact center sales; English and German fluency; proven channel sales experience; technical familiarity with Zendesk and Amazon Connect (advantageous); ability to work autonomously and in fast-paced teams; C-level selling experience; and a proven sales track record with strong communication skills. Zendesk offers a competitive compensation package, opportunities for growth, a collaborative and inclusive culture, and leadership in transformative contact center initiatives, along with a commitment to equal opportunity, diversity and inclusion, AI screening notices, and accommodations for applicants with disabilities.

airfocus, a Lucid Software company, is recognized by Kununu as a TOP 5% best-rated organization and holds a 4.8 Glassdoor rating with 96% recommendation as it grows its modular product management platform worldwide. The company is hiring a Senior Product Manager to lead EMEA product teams and help shape how airfocus enables product organizations to operate effectively in an AI-accelerated software development landscape. In this role you will own significant product areas, work closely with co-founder and Head of Product Malte Scholz (based in Hamburg), and collaborate with US-based product, design, and engineering partners. Responsibilities include leading day-to-day product direction and discovery for your areas, re-imagining PM collaboration across Jira, translating strategy into initiatives and outcomes, driving early validation, shipping AI-powered features, and mentoring other PMs while using AI tools to improve workflow. Requirements include a Bachelor’s degree or equivalent, 4+ years of B2B SaaS product management, a proven track record of improving core metrics, strong communication, English fluency, and preferred experience shipping AI features and hands-on use of AI tools; #LI-DA1.

The Application Administrator (German speaker) helps customers maximize Atlassian software (Jira, Confluence, Jira Service Desk) and other apps by configuring and customizing them as a remote outsourced administrator for multiple clients. Key duties include onboarding customers, familiarizing with their application servers, monitoring and responding to requests via the Adaptavist service desk, and advising on best practices for using Atlassian tools in their business. The role involves creating projects, configuring permissions and workflows, and delivering configuration solutions according to agreed customer priorities, along with handling multiple administrative activities. It requires proactive communication with customers and team members to understand needs, deliver configuration solutions, solve issues, and provide automation to improve efficiencies. The position also requires recording work and time and adhering to any security protocols established by the customer.

airfocus, a Lucid Software company, is recognized by Kununu as a TOP 5% best-rated organization and holds a 4.8 rating with 96% recommendation on Glassdoor. airfocus is the world’s first modular product management and roadmapping platform, growing on all continents with customers like Ricoh, Good Year, and Wago. The company promotes diverse growth, offering remote/hybrid work options, flexible hours, competitive compensation, a development budget, on-site snacks, and recurring virtual events and meet-ups to support work-life balance. The Customer Success Manager will own the full customer lifecycle—from onboarding to renewal—build strong stakeholder relationships, relay user feedback, create help-center content, run demos, support renewals and upsells, set up integrations, and assist with high-value trials. Requirements include 2+ years in customer success or a similar B2B software role, strong English and German communication skills, the ability to manage about 30 accounts, and location in Germany or the Netherlands; product management experience is a plus.

The role is Senior Partner Sales Executive on Zendesk’s Partner Sales Team in EMEA, responsible for conveying Zendesk’s value to executives, sales and technical staff, and driving partner-sourced revenue by coordinating with direct and partner marketing, enablement, and partner teams. Successful candidates should have deep SaaS experience, strong leadership and executive presence, an entrepreneurial spirit, and extensive partner-management experience. Key responsibilities include owning named accounts or defined partner territories, ramping and recruiting revenue-generating partners, developing executive partner relationships, executing quarterly business and GTM plans, coordinating with Partner Marketing and Enablement, facilitating deal flow with Zendesk sales, acting as the General Manager of the territory, and traveling about 30% of the time. Requirements include 10+ years in software sales (5+ SaaS), excellent communication skills, a track record of quota attainment, proficiency with Google Apps and CRM, ability to create business plans with C-level stakeholders, knowledge of sales methodologies, and fluency in English and German (other languages a plus). The role is hybrid, with part of the week in the office and part remote, and Zendesk emphasizes diversity and inclusion, AI screening as part of applicant evaluation, and accommodations for applicants with disabilities.

GitLab is an open-core software company offering an AI-powered DevSecOps platform used by over 100,000 organizations, with a mission to enable everyone to contribute to and co-create software that powers the world. The Strategic Account Executive role for South Germany focuses on strategic and enterprise accounts, driving net-new acquisition and expansion through a consultative approach, and coordinating with pre-sales, customer success, and channel partners while feeding customer feedback back to GitLab’s product teams. Responsibilities include developing structured account plans, leading complex sales cycles, enabling successful evaluations and long-term adoption, generating pipeline, and collaborating with Marketing to shape regional campaigns. Requirements include experience growing large, complex enterprise software accounts, a consultative selling approach, strong cross-functional collaboration, effective communication with senior stakeholders, familiarity with Git or development tools, and alignment with GitLab values, with travel expected. GitLab offers remote, worldwide opportunities with flexible benefits, growth support, and a strong commitment to equal opportunity and inclusivity, along with accommodations in the recruitment process.

GitLab is an open-core AI-powered DevSecOps platform used by more than 100,000 organizations, built to enable everyone to contribute to and co-create the software that powers our world. The role focuses on the Public Sector in Germany, serving as the primary point of contact for prospects and customers and driving platform adoption while aligning with government digital transformation initiatives. Key responsibilities include leading GitLab platform enterprise sales across the public sector, building multi-year account strategies with MEDDPICC, cultivating C-level relationships, managing complex procurement under government frameworks, and developing sector-specific value propositions and scalable territory and partner ecosystems. Qualifications include proven German public sector software sales experience, knowledge of public sector digital transformation, government procurement frameworks, multi-stakeholder engagement, DevSecOps or similar technical sales experience, MEDDPICC mastery, complex deal management, travel readiness, and open-source familiarity. GitLab offers remote, globally eligible roles with benefits such as flexible PTO, equity, growth funds, parental leave, and inclusive, merit-based hiring, along with privacy protections and equal opportunity policies.

GitLab is an open-core, AI-powered DevSecOps platform used by more than 100,000 organizations, with a mission to enable everyone to contribute to and co-create the software that powers our world. Its AI-powered products and a culture of continuous knowledge exchange aim to accelerate human progress and redefine what’s possible in software development. The New Business Account Executive role focuses on net-new logo acquisition in a greenfield territory, building pipeline and managing the full sales cycle from outreach to close while collaborating with SDRs, Solutions Architecture, Marketing, and Customer Success. Responsibilities include discovery, navigating multi-stakeholder buying groups, executing strategic territory plans, orchestrating technical evaluations and proofs of concept, applying MEDDPICC and Command of the Message, and maintaining Salesforce forecasting. Qualifications emphasize B2B SaaS experience, greenfield territory development, comfort with consumption-based models, and strong prospecting skills, with GitLab offering remote roles, flexible benefits, and a strong commitment to equal opportunity and inclusion.

GitLab is an open-core, AI-powered DevSecOps platform used by more than 100,000 organizations, with a mission to enable everyone to contribute to and co-create the software that powers the world and to embed AI as a core productivity multiplier in its products and workflows. As a Mid-market Account Executive, you’ll be the primary connection between GitLab and mid-market customers (up to 4,000 team members), owning a broad book of business and guiding full sales cycles from discovery through negotiation and close, reporting to an Area Sales Manager and collaborating with business development, marketing, and technical teams. In your first year you’ll focus on building trusted relationships, delivering meaningful business outcomes, and acting as the voice of the customer by contributing ideas to the public issue tracker and improving the sales handbook. Requirements include proven software sales success in a mid-market context, the ability to guide customers through buying criteria and processes, evidence-based pipeline management, strong negotiation and presentation skills, German fluency, willingness to travel, and alignment with GitLab’s values. GitLab supports a flexible, remote-first culture with benefits like flexible PTO, equity plans, growth and development funds, parental leave, home office support, and an equal-opportunity policy with location-based guidelines and accommodations for disabilities or other needs.

- Atlassian offers flexible work options and is hiring from the UK, France, Germany, Poland, or the Netherlands, giving employees control to support family and personal goals. - Atlassian serves over 300,000 customers worldwide and aims to unleash every team's potential with software, emphasizing a culture of teamwork and shared wins, where employees work with Atlassian, not for Atlassian. - The company is integrating responsible AI into its cloud products and migrating customers to the cloud, focusing on cost transparency, faster collaboration, and stronger business outcomes while building a powerful sales strategy. - The role involves guiding the use of various products and services for high-value, strategically important customers, developing tailored strategies, nurturing senior-level relationships, identifying upsell opportunities, and collaborating with internal teams and partners to deliver solutions. - The ideal candidate has 10+ years in quota-carrying enterprise software sales, experience with multi-million dollar transformation deals, C-level engagement, complex procurement, leading territories and account teams, a proven track record, and fluency in Spanish and English.

The Senior Solution Engineer engages with clients in a consultative way, applying deep technical knowledge of Adaptavist services to diagnose challenges and guide solutions, while building relationships across customers and the organization to move opportunities forward. They collaborate with Account Management and Sales to develop strategic, technically informed sales opportunities, perform technical discovery, craft problem statements, and position additional Adaptavist products and services, while deepening knowledge in practices such as Cloud, ITSM, DevOps, Agile, and Work Management. They drive client retention by acting as a trusted advisor through high-level business conversations and identifying future opportunities, coordinating with delivery teams to ensure engagements address the agreed problem statements. In collaboration, they assist with development of technical solutions and packages, support expansion in key accounts, coordinate proposal development, participate in quarterly business reviews, and leverage CRM to analyze accounts and plan actions. They promote customer advocacy by supporting marketing campaigns, leading customer demonstrations with partners (Atlassian, GitLab, AWS), participating in events, providing thought leadership, and conducting competitive analysis to identify new business development while communicating complex technical messages to diverse stakeholders.

The role focuses on configuring and troubleshooting cloud/virtualized infrastructure, OS, apps, databases, backups, and automation, addressing client technical requirements and SLAs daily. It emphasizes in-depth administration, issue resolution, and acting as a technical and client escalation point while tailoring services to client needs and maintaining quality standards. Responsibilities include delivering service excellence, problem identification and solution, effective communication, and analytical decision-making to understand issues and options. It requires applying AWS knowledge (EC2, RDS, EKS, ECS, EFS, WAF, ELB, Lambda) and configuring/maintaining applications (notably Jira/Confluence, GitLab, Harness, Sonarqube, Adaptavist) across platforms. It also involves operating systems/storage, web server performance, networking/security management, infrastructure as code (Ansible/Terraform), database design/management, virtualization/cloud resilience, and risk contingency planning.

Zendesk is seeking an AI Product Consultant & Pilot Implementation (Pre-Sales) to lead end-to-end pilot engagements that prove the value of Zendesk AI through technical configuration, integration, and validation against success metrics. The role sits at the intersection of technology and strategy in the pre-sales cycle, delivering working pilots for high-value customers that address strategic outcomes (like reducing costs and improving service) and accelerate time to signature, in close collaboration with the Sales team. Responsibilities include owning pilot discovery, scoping and delivery; configuring AI product features and integrations; coordinating with Professional Services; interfacing with Product to manage dependencies; designing testing and QA; managing stakeholder relationships and post-pilot handoff; and maintaining deep knowledge of the Zendesk product suite, especially AI agents and Copilot. Desired qualifications include startup agility, strong Zendesk product knowledge and customer-facing skills; being highly technical with basic coding skills; proven project and relationship management in enterprise SaaS/AI implementations; proactive, outcome-driven mindset; excellent written and verbal communication, and change management and executive facilitation abilities. Success metrics cover commercial impact (pilot-to-deal conversion), customer impact (automation/augmentation of tickets and stakeholder satisfaction), operational excellence (time-to-value and risk management), scalability (reusability of assets, knowledge transfer, and innovation contributions); the role supports a hybrid working model and Zendesk’s commitments to diversity, equity and inclusion with accommodations as needed.

Atlassian supports flexible work options—from office to home to hybrid—and hires globally with virtual interviews and onboarding as part of its distributed-first approach. This is a remote, field sales role based in Germany, reporting to the Director of Strategic Sales for the DACH region and covering a territory of 2–4 strategic customers. You will develop and close new sales opportunities, implement named account or territory plans, drive expansion across the full product portfolio, and ensure a high level of customer success as the main contact for selected strategic accounts. You’ll identify key decision-makers, understand potential customers’ business objectives, position solutions, collaborate with internal teams and partners, lead complex negotiations, and monitor market trends to identify opportunities. The role includes travel as needed, providing regular sales updates and forecasts to senior management, and mentoring junior sales team members if applicable.

Atlassian offers flexible work locations—office, home, or hybrid—with a distributed-first approach, hires globally where they have a legal entity, and conducts interviews and onboarding virtually. This is a remote, field sales position based in Germany with a territory of 2-4 strategic customers and reporting to the Director of Strategic Sales for the DACH region. The role involves developing and closing new sales opportunities, creating named account or territory plans, generating expansion opportunities across the full product portfolio, and ensuring a high level of customer success as the main contact or escalation point for selected strategic accounts; you will identify key decision-makers and build strong relationships, understanding business objectives to position solutions. You will collaborate with internal teams, channel partners, product specialists, account managers, and solution engineers to streamline sales processes, lead complex negotiations and contract discussions, and stay informed about market trends to identify opportunities. You will provide regular updates and forecasts to senior management, travel as necessary, and mentor junior sales team members if applicable.

The Senior ITSM Technical Consultant designs smart service solutions using Jira Service Management, Assets, Assets Data Manager and Opsgenie and then branches into new platforms as the organization grows, with a weekly mix of discovery calls, whiteboard brainstorming, and deep configuration sessions. You lead engagements from first hello to final success meeting, build honest relationships, and continuously refine our playbook to make tomorrow’s work sharper, thriving on autonomy, variety, and turning messy processes into smooth flows. In ESM/ITSM Solution Consultancy, you collaborate with clients to gather requirements and propose tailored ITSM/ESM solutions leveraging Atlassian products, act as a trusted advisor using ITIL best practices, and develop high-level architecture and delivery approaches. You configure advanced technical solutions to meet client needs—such as Assets Management, system integrations, and task automation—support the practice through internal initiatives and upskilling (including emerging products like ServiceNow), contribute to pre-sales by scoping and estimating, and travel to client sites as necessary. In Solution Implementation and Delivery, you configure Atlassian solutions (portals, request types, workflows, automation, asset schemas, API connectors), implement core ITIL processes (service requests, incident, change, problem), deploy more advanced ITSM capabilities (assets management or event/incident management via Opsgenie), integrate with other systems via REST APIs, and occasionally manage migrations as part of broader projects.

The Senior Account Executive - German speaking role at Zendesk sits in its fast-growing EMEA sales team, targeting mid-market and Fortune 500 customers with a consultative SaaS approach and managing both inbound and outbound opportunities to drive revenue. Day-to-day responsibilities include quickly understanding the Zendesk platform and customer needs, representing the voice of small business customers, handling high volumes of inquiries, owning a territory, collaborating with marketing, and delivering impactful product demos within weeks of joining. Candidates must be fluent in German and English, have at least 2 years of SaaS sales experience (preferably in multi-tenant environments), possess strong interpersonal and presentation skills, handle many opportunities at once, and thrive in a startup culture with an entrepreneurial mindset. Zendesk offers hybrid or remote work options, a two-week sales bootcamp, ongoing coaching and career planning, professional development funding, a dynamic team environment, and comprehensive benefits. The company commits to fairness and inclusion, may use AI in screening per policy, is an AA/EEO/Veterans/Disabled employer, and provides accommodations for applicants with disabilities, with a designated email for accommodation requests.

Zendesk is seeking a Senior ML Engineer to level up its retrieval-augmented generation platform that serves over 125,000 brands and billions of customer interactions across multiple channels. The role involves delivering AI-powered capabilities using LLMs, collaborating with Product Management and ML scientists, mentoring teammates, ensuring high stability of deployed services, contributing to technical design, and writing clean, maintainable code. Basic qualifications include 4+ years of Python-based ML system development, strong server-side architecture skills, cloud deployment experience (AWS, GCP, or Azure), and a collaborative, self-managed work style with excellent communication. Preferred qualifications include experience with LLMs at scale and RAG systems, AWS deployment, data-driven decision making, and the tech stack features Python and Ruby, AWS, and services like RDS MySQL, Redis, S3, ElasticSearch, Kafka, Kubernetes, and Docker. Zendesk also highlights a flexible, inclusive culture with growth opportunities, professional development funds, remote-friendly options, and a note that AI screening may be used in hiring, alongside a commitment to diversity and candidate privacy.

The Agentic Tribe is revolutionizing chatbot and voice assistance with Gen3, a goal-oriented, multi-agent AI system that reasons, plans, and adapts to user needs in real time to handle complex tasks and off-script inquiries. The role is AI Agent Engineer aimed at designing, developing, and deploying autonomous agents that leverage LLMs to streamline operations and build cognitive architectures for AI-powered applications, with the ability to communicate complex technical concepts to both technical and non-technical stakeholders. Responsibilities include designing robust, scalable agents with Python and frameworks like LangChain and LlamaIndex; integrating with enterprise systems and APIs; evaluating foundation models; leading the full deployment lifecycle with cross-functional teams; troubleshooting and optimizing production systems; establishing evaluation platforms and documenting processes. Core competencies cover LLM-oriented system design, tool integration, retrieval-augmented generation (RAG), evaluation and observability, safety and reliability, performance optimization, planning and reasoning, and programming with Python/FastAPI and cloud deployment, with bonus points for advanced degrees, ML fundamentals, productionizing research, and fine-tuning techniques. The interview process comprises an initial talent-call, a hiring-team interview, a take-home technical challenge, a technical interview with developers, and a final interview with leadership, and Zendesk as the employer offers hybrid work arrangements, a strong emphasis on diversity and inclusion, candidate privacy provisions, and accommodations for disabilities, including AI-assisted screening where applicable.

Zendesk is hiring an Engineering Manager for the Voice Agent Team to lead Gen3, a goal-driven, multi-agent conversational AI platform that delivers real-time, voice-first interactions with low latency. You will manage about 6-8 engineers across frontend and backend, guiding the development of core technologies (speech-to-text, text-to-speech, real-time voice models) and a scalable framework to deploy multiple voice agents for clients. Key responsibilities include leading a cross-functional team, fostering continuous improvement and collaboration, coaching and mentoring engineers, enabling best practices, and ensuring delivery and product quality in partnership with Product Managers and stakeholders. Requirements include proven experience building and scaling voice-based products, a strong technical background in complex architectures, a track record of motivating teams and managing change, and a collaborative, iterative approach that emphasizes quality. The role follows Zendesk’s hybrid work model with some in-office days, and the company highlights commitment to diversity and inclusion, equal opportunity employment, and potential AI screening of applicants.

The Agentic Tribe and Zendesk describe Gen3 as a cutting-edge, goal-oriented AI Agent system that can reason, plan, and adapt in real time to deliver personalized, off-script conversations beyond traditional chatbots. They are hiring a Staff Machine Learning Scientist for the AI Agent product at Zendesk to own a designated product area and translate advanced ML research into real-world impact, shaping the product roadmap. Responsibilities include designing and testing novel AI solutions for business problems, owning end-to-end research projects, providing peer review, staying current with NLP/ML literature, collaborating with AI engineers, implementing concepts into production, and aligning with product managers to discover the roadmap. Qualifications include a degree in a relevant field, proven ML/NLP research, experience with deep learning NLP architectures, ability to translate research into proof-of-concept models, a practical research approach, with bonuses for experience with LLMs, prompt engineering, AI agent context management, and familiarity with conversational AI/voice technologies. The role sits within Zendesk, which emphasizes diversity and equal opportunity, offers a hybrid work model, and provides details on the interview process, privacy, and accommodations, including the possibility that AI may be used for screening.

Zendesk seeks a senior leader (Voice AI Engineering Principal or Group Tech Lead - Voice AI) to spearhead the design, research, and deployment of cutting-edge speech and NLP technologies (ASR, TTS, LLMs) for scalable, voice-enabled customer experiences. The role includes building and scaling a high-performing AI/ML team, fostering a research-driven culture, and partnering with researchers, software engineers, and product teams to turn advanced models into robust production systems and roadmaps. Responsibilities emphasize architectural ownership of low-latency, multilingual voice platforms, real-time components (STT/TTS/VAD), engineering standards, evaluation platforms, safety/defense, and driving multi-quarter initiatives across multiple teams. Required qualifications include 10+ years of software engineering with 4+ years in AI/ML and 2+ years in leadership, deep expertise in LLM-oriented architectures and speech systems, experience deploying on cloud (AWS/GCP/Azure), and proficiency in Python and DL frameworks, with preferred MS/PhD and real-time streaming experience. Zendesk notes a hybrid work model, a commitment to diversity and inclusion, the possibility of AI-based screening in hiring, and accommodations for applicants with disabilities.

Atlassian supports flexible work options (office, home, or hybrid) with virtual interviews and onboarding as part of a distributed-first approach, and it can hire people anywhere with a legal entity, including Germany and the Netherlands for this role. The company aims to help customers win in the digital economy, boasting a multi-billion-dollar software business, 300,000+ paying customers, hundreds of partners, and millions of users, with an open, collaborative culture focused on customer success. The Strategic Solution Sales team drives adoption of the Service Collection (ESM/ITSM/CSM) among large customers, and the Strategic Solution Sales Executive acts as a customer champion, feeds insights back to product and engineering, owns a regional territory, and partners with Strategic Account Executives, Solution Engineering, Channel Partners, Product, and Marketing. In this role, you’ll develop and execute sales strategies that drive revenue growth for your product segment across named strategic accounts. You’ll also serve as a knowledge leader in Service Management trends to inform sales strategies and positioning in the largest DACH-region accounts, engaging with customers to understand their needs and propose value-based solutions while coordinating with Marketing, Account Management, Product, and Partner Management to explore co-selling opportunities.

The job description for the Senior Backend Engineer at Zendesk AI Agents highlights the role's focus on developing and shaping the backend infrastructure in collaboration with a diverse tech team. The position involves working on Gen3, an innovative AI agent system that encompasses goal-oriented and dynamic conversational capabilities, moving beyond traditional chatbot functionalities. Responsibilities include maintaining and developing services, architecting complex applications, and strategizing infrastructure that connects with various third-party systems. Ideal candidates are expected to have strong coding skills, knowledge of microservices, and a proactive team-oriented mindset, alongside experience in relevant technologies like NodeJS and MongoDB. Zendesk emphasizes its commitment to diversity and inclusion and offers hybrid working options to foster a supportive and collaborative work environment.