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The Managed Services Consultant at Zendesk is an experience-maker who acts as an extension of customers and internal teams, helping clients use, see, learn, and believe in Zendesk while ensuring ongoing value from their services subscription. Responsibilities include managing a portfolio of customers and a backlog, maintaining product expertise across Zendesk products, guiding proactive customer care, delegating requests globally while owning quality and timeliness, and helping establish world-class service policies and standards. The role also involves providing business consultation to identify the problem, configuring Zendesk to meet expectations, responding to high-profile escalations to sustain loyalty, and managing competing priorities to deliver on-time outcomes. Requirements include a Bachelor’s degree, 5+ years of professional consulting or customer success experience, excellent communication and relationship-management skills, empathy, and a willingness to travel up to 20%. Zendesk describes itself as champions of customer service with a global workforce of over 5,000, emphasizes diversity, equity, and inclusion, notes potential AI screening and accommodations for applicants, and supports a hybrid remote-friendly work environment.

Zendesk is hiring a Senior Growth Marketing Manager to drive measurable, scalable growth in LATAM across the entire customer lifecycle, aligned with global marketing objectives. The role owns the development and execution of LATAM digital marketing strategies, collaborating with field marketing, sales, and performance teams to accelerate regional pipeline and connect activities to company OKRs. Key responsibilities include co-owning the LATAM strategy with channel owners, mapping the LATAM customer journey, identifying friction and opportunities through data-driven testing, analyzing channel performance, monitoring funnel health, aligning goals and messaging, and creating integrated activation plans across paid, owned, and earned media. Qualifications require 7+ years of data-driven digital/performance marketing experience in B2B SaaS for LATAM, strong analytics with tools like GA/Looker/Tableau (SQL a plus), excellent communication, hands-on experience with marketing automation and CRMs, and preferred ABM experience. Zendesk describes a hybrid work environment, a commitment to diversity and inclusion, equal opportunity employment, and accommodations for applicants with disabilities, along with AI screening in line with policy.

GitLab is an open-core software company offering an AI-powered DevSecOps platform used by over 100,000 organizations, with a mission to enable everyone to contribute to and co-create software that powers the world. The role of Ecosystem Sales Manager for Brazil leads strategic partner initiatives to grow GitLab’s ecosystem by recruiting, developing, and enabling System Integrators, Solution Providers, Managed Services Partners, and Hyperscalers, and by building joint go-to-market plans that drive pipeline and revenue. You’ll coordinate partner-led and co-sell activities with GitLab account executives and regional leadership, manage territory and demand generation, conduct account mapping and regional planning, and maintain strong relationships using Portuguese and English across stakeholders. Qualifications include experience selling software development tools through strategic partners with a track record of partner-led revenue, the ability to design and execute joint business plans with governance models, a data-driven approach to forecasting and pipeline metrics, and fluent Portuguese and professional English, with Salesforce and cloud/open-source experience preferred. The GitLab Ecosystem Sales team is fully remote and cross-functional, focused on Brazil, and the company emphasizes equal opportunity, inclusive culture, and supportive benefits, with location-based eligibility and accommodation options as needed.

Zendesk is seeking a Senior Customer Success Manager to be a pioneer in the future of customer experience, owning client relationships and guiding them toward their desired outcomes using Zendesk’s AI-powered Resolution Platform on a global stage. The overarching objective is proactive customer health management and outcome-driven engagement, leveraging Zendesk’s AI technologies to accelerate product adoption and articulate ROI with tailored adoption roadmaps. You’ll take full lifecycle ownership—from onboarding to renewal—designing success plans, coordinating with Professional Services, championing AI-enabled value, and identifying opportunities for expansion through strategic engagement and data-driven insights. The role requires at least 5+ years in Customer Success/Experience, experience in go-to-market or enterprise SaaS, a relevant bachelor’s degree, ability to influence stakeholders, proficiency with CS tools like Gainsight, and strong program/project management and analytical skills. The position is hybrid, with part of the week in the office, and Zendesk emphasizes fairness, diversity and inclusion, AI screening, and accommodations for applicants with disabilities.

GitLab is an open-core, AI-powered DevSecOps platform used by 100,000+ organizations, with a mission to enable everyone to contribute to and co-create software, leveraging AI as a core productivity multiplier and a culture of knowledge exchange. The Solutions Architect role focuses on Latin America, especially Brazil, serving as a trusted advisor who leads the technical side of the sales cycle—discovery, value stream assessments, proofs of value, and workshops—to help customers adopt GitLab. The position is based in Brazil, requires fluency in English and Portuguese (Spanish strongly preferred), and works with a regional sales director and account executives, reporting to a US-based senior manager and collaborating with another Brazil-based architect. Responsibilities include engaging with prospects, shaping account strategies, owning technical evaluations and workshops, acting as the Directly Responsible Individual on Customer Success Plans, building stakeholder relationships, and educating customers on GitLab and modern DevSecOps practices. Requirements include bilingual or multilingual communication, a background in technical pre-sales or IT, knowledge of CI/CD and cloud environments, the ability to work remotely in a distributed team, and a commitment to GitLab’s inclusive, equal-opportunity culture with location-based eligibility and remote-friendly benefits.