The Ampin App
deep insights into the Atlassian community

Zendesk’s mission is to champion great customer service and simplify business by building an AI-first Resolution Platform that turns every customer touchpoint into a meaningful experience through empathy, transparency, and innovation. As an AI Success Strategist in APAC, you’ll be the Strategic Engagement Lead owning multi-year AI roadmaps for the most complex enterprise clients, bridging technical deployment and business transformation to deliver measurable ROI, Automated Resolution growth, and Gross Revenue Retention. Responsibilities include orchestrating strategic AI roadmaps, acting as design authority for deployments with PS and API integrations, cross-functional GTM orchestration, data-driven governance with adoption analytics and health scores, thought leadership on Responsible AI and data governance, and ensuring value realization to secure renewals via improvements in CSAT and operational efficiency. Basic qualifications cover 5+ years in Customer Success, TAM, or management consulting in Enterprise SaaS, 1+ year AI-related project experience, a GTM track record, a bachelor’s degree, and familiarity with Agile; preferred qualifications include CX domain expertise, advanced degrees or certifications in AI strategy, PMP/CSM, APAC data privacy experience, and Product-Led Growth experience. Zendesk supports a hybrid, inclusive workplace and is an equal opportunity employer; AI may be used to screen applicants in accordance with law, and they provide accommodations for applicants with disabilities (contacting peopleandplaces@zendesk.com for accommodations).

Zendesk is a leading Customer Experience and Support Platform focused on making customer service better and keeping businesses in sync. The role is a pure hunting sales position in the Commercial/Enterprise segment for Asia, working with internal stakeholders to identify and qualify opportunities that contribute to the sales pipeline. Key responsibilities include engaging with prospects to understand challenges, generating high-value pipeline through targeted prospecting, collaborating with the sales team on target lists, and maintaining a strong pipeline with excellent customer experience. The ideal candidate has at least 2 years of sales/BD experience in the Commercial/Enterprise space (ideally with India prospects), Mandarin/Cantonese language skills preferred, and a bachelor’s degree is desirable. Zendesk offers a hybrid work model with partial in-office days, emphasizes diversity and accommodations, and notes that AI screening may be used in the hiring process.

Sentry is a company focused on improving software quality through performance and error monitoring tools, serving over 100,000 organizations including major companies like Disney and Microsoft. They are currently expanding their team and seeking their first APAC Sales Engineer to provide technical expertise throughout the customer journey. The role involves conducting technical demos, advising on implementation best practices, and developing educational content to enhance customer success with Sentry products. Ideal candidates should have experience in pre-sales engineering or software development, strong communication skills, and a passion for technology and developer tools. Sentry is committed to diversity and inclusion, ensuring equal employment opportunities and accommodations for individuals with disabilities.

Zendesk is a leading customer experience and support platform that is rapidly expanding, seeking motivated individuals for software sales roles. The position involves engaging with various organizations to address their business challenges and qualifying inbound leads to develop sales pipelines, particularly in the ASEAN market. Ideal candidates should have at least 2 years of sales experience, strong communication skills, and a competitive mindset. The company promotes a hybrid work model, allowing for both in-office collaboration and remote flexibility. Zendesk is committed to diversity and inclusion, providing equal employment opportunities irrespective of various personal characteristics.