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You’ll join Atlassian’s Encryption organization, Team Coral, within Information Protection, to build and operate Cryptor platform components, the Key Management service, and Security Standards/Governance, delivering platform services that underpin the security and performance of all Atlassian products. Cryptor is a high-scale platform for encryption and decryption of customer data and powers Customer Managed Keys (CMK/BYOK), with a cloud-agnostic roadmap to support AWS, GCP, and Azure in the future. The mission includes providing encryption implementations and standardisation for other teams, enabling application-level encryption, and maintaining compliance posture while focusing on performance, scaling, redundancy, caching and cost optimisation, along with shared security controls and FedRAMP compliance. You’ll be a hands-on backend engineer, acting as a technical SME, driving architecture and engineering best practices and collaborating with product security and business teams to map long-term vision to team roadmaps while operating at scale across cloud providers. You will focus on proactive security threat detection, anomaly detection and remediation within a zero-trust framework, reduce operational burden and tech debt, and influence leadership with a technical vision to support future needs and improve feature velocity and system health.

At Atlassian, employees can choose where they work—office, home, or a mix—and the company hires in any country where it has a legal entity. The Jira team at Atlassian focuses on enabling effective collaboration for teams in large, complex organizations, designing experiences that help enterprise personas work together, align on tasks, and extract ongoing value from Jira as organizations scale. As a Senior Product Manager for Jira, you will lead strategy and execution for a defined set of enterprise collaboration and engagement use cases, working as an individual contributor with significant input on both strategy and delivery. Responsibilities include owning the product area end-to-end, driving adoption and engagement by removing usage barriers, partnering with go-to-market teams to rollout enablement, developing deep understanding of enterprise workflows through research, defining success metrics, and collaborating with Engineering, Design, Research, and Product Marketing to deliver end-to-end product experiences while prioritizing trade-offs and communicating progress. Required background includes 8+ years in product management for B2B SaaS, end-to-end ownership, direct customer discovery and feedback, strong GTM collaboration, a track record of features that boost adoption and engagement, solid analytics and communication skills, and comfort operating in ambiguous problem spaces.

You will join Atlassian's Encryption organization, Team Coral within Information Protection, working on the Cryptor platform components, the Key Management service, and Security Standards/Governance to support the security and performance of all Atlassian products. Cryptor is a high-scale encryption/decryption platform powering Customer Managed Keys (CMK/BYOK), with an ambitious move toward cloud-agnostic cryptographic solutions across AWS, GCP, and Azure, while improving Atlassian's compliance posture and security standards. The mission includes delivering encryption implementations and standardization for other teams, providing application-level encryption capabilities, and ensuring performance, scalability, redundancy, caching, and cost optimization, plus common security controls for FedRAMP environments. You will be a hands-on backend engineer and technical SME, focusing on cloud technologies (Kubernetes, GCP, AWS), encryption/key-management solutions, architecture evolution, driving best practices, and mapping company-level initiatives to team roadmaps while addressing non-functional requirements at scale and proactive security threat detection and zero-trust remediation. You will collaborate with Product Security on policy standards, drive technical decisions across multiple teams, influence leadership with a future-focused technical vision, and aim to reduce operational burden and tech debt while improving feature velocity and system health.

Atlassian is seeking a Senior Manager to lead and develop a team of Enterprise Account Managers responsible for retaining and expanding its largest enterprise customers in APAC. The role serves as the regional lead for APAC, guiding the Enterprise Account Management strategy with independence while ensuring the global playbook is executed across a diverse market, reporting to the Global Head of Enterprise Account Management. You will drive best-in-class retention, pursue expansion opportunities, and maintain a predictable, high-performing regional business, with accountability for team performance and regional revenue forecasts on retention and growth KPIs. Atlassian offers flexible work options and can hire in any country where it has a legal entity; employees may work in-office, from home, or in a hybrid arrangement. You will lead the APAC team, collaborate with Global/APAC Sales, Channel/Partner ecosystems, and Customer Success to ensure a unified "One Atlassian" approach, apply the global GTM model and playbooks, oversee staffing and onboarding, remove blockers, and represent the APAC voice in global process improvements.

Atlassian offers flexible work options—office, home, or hybrid—and hires globally, all guided by the mission to unleash the potential of every team. The company’s well-known products like Jira, Confluence, and Bitbucket power teamwork and have enabled world-changing outcomes, such as NASA’s Mars Rover launch and Cochlear’s hearing technology. The Central AI Org focuses on AI innovation across Atlassian, delivering seamless AI experiences and a centralized Search, Q&A, and Conversational AI system while exploring integrations beyond the Atlassian ecosystem. The AI & ML Platform Team aims to democratize AI/ML across Atlassian by building productive tools and ensuring secure, seamless integration with the Atlassian Data Platform for development, deployment, measurement, and operation. As a Senior Machine Learning System Engineer, you’ll develop core ML infrastructure, collaborate with product teams like Jira and Confluence, curate datasets, fine-tune LLMs, lead projects from design to launch, contribute to code reviews and documentation, and mentor junior engineers while supporting cross-team initiatives.

Atlassian offers flexible work options (office, home, or hybrid) and hires in any country where they have a legal entity. As a Senior ML System Engineer on the AI & ML Platform team, you’ll develop and refine the core infrastructure that enables engineers, ML teams, and data scientists to build, train, evaluate, deploy, and manage ML models and pipelines, collaborating with product teams like Jira and Confluence to solve their ML challenges (datasets, fine-tuning open-source LLMs, or accessing proprietary LLMs). The role involves leading projects from technical design through launch and partnering with various teams to deliver impactful AI features used by millions of customers, along with code reviews, documentation, and bug fixes within a strong engineering culture. Required qualifications include 5+ years of experience building ML and AI infrastructure, comprehensive ML lifecycle expertise, large-scale distributed system design, and MLOps/automation for continuous training, deployment, and monitoring. Preferred skills include Python and ML frameworks (PyTorch, TensorFlow, or JAX), familiarity with cloud platforms (AWS, GCP, Azure), big data processing (Spark, Ray, Dask), performance optimization, and experience with GenAI/LMMs and retrieval-augmented generation (RAG).

The Rovo Mobile team is seeking an experienced principal mobile developer with React Native to help build AI vision on mobile and maintain the Rovo app at Atlassian. The role involves collaborating with design to develop new features and workflows in the Rovo Mobile app, and verifying their impact and usability. You will be responsible for feature development and delivering regular app releases, while contributing to code reviews, documentation, and handling complex bug fixes. The team is customer-focused, aiming to build high-quality features and scalable infrastructure, and you will drive collaboration across engineers, designers, and managers to understand user pain points and iterate. You will lead projects from technical design through launch to operation and onboard and mentor junior engineers.

Atlassian can hire eligible candidates from any location in Australia and New Zealand due to time zone overlap, and interested applicants are encouraged to apply and chat with the Recruitment team. They’re seeking a Principal Security Engineer focused on AI/ML to protect models, data pipelines, and inference services through innovative defenses and governance, staying ahead of evolving AI security risks and standards. The role involves leading AI security efforts, partnering across engineering, platform, infrastructure, and privacy to foster secure and trustworthy AI across platforms and products. The Principal Product Security Engineer will serve as the Technical SME, promoting automation, reviewing designs and architectures, and driving security teams to equip partner teams with tools, techniques, and methodologies to enhance AI security. On the first day, you should have hands-on experience securing AI/ML systems and cloud security for AI/ML workloads, coding in Java/JavaScript/Python/Go and scripting, and leading large-scale projects, with nice-to-have items including security-focused roles, ML/LLM security experience, mentoring, CVEs, open-source contributions, and industry presentations.

Atlassian is seeking a Cloud Network Engineer for its Edge Networking team, which owns the cloud infrastructure, tooling, and automation that enable global customers of Jira, Confluence, Trello, and Bitbucket to have a reliable network experience. The ideal candidate is a technical leader who is aware of current industry trends in networking, proxies, and reliability, and can balance operational and project workloads while sharing knowledge with others. Responsibilities include writing code to automate and operate large proxy fleets across multiple globally distributed regions, responding to operational events with mitigations, and contributing to large projects to deliver new networking features. The role also involves designing new network features, investigating to proactively improve security, reliability, and cost efficiency, and contributing to mentoring and hiring. Atlassian offers flexible work options, hires in any country with a legal entity, and the role reports to the Senior Engineering Manager of Edge Networking, with the aim of achieving higher reliability, performance, scalability, and cost efficiency.

Lucid Software is a leader in visual collaboration offering the Visual Collaboration Suite (Lucidchart, Lucidspark) and airfocus, guided by core values of innovation, excellence, empowerment, initiative, ownership, and teamwork, with a diverse, inclusive culture and a hybrid work model. It has global recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care, and serves over 100 million users including Fortune 500 clients like Google, GE, and NBC Universal, with partnerships with Google, Atlassian, and Microsoft. New Logo Account Executives drive strategic growth for new Lucid SMB customers across territories, engaging with potential and existing clients after qualification to create business value and close opportunities. Responsibilities include closing deals, prospecting, building relationships, maintaining excellent customer service while identifying expansion opportunities, improving outbound prospecting and pipeline, forecasting, and becoming an expert on Lucid’s value propositions, target market, and personas, while embracing Teamwork Over Ego and meeting internal SLAs. Requirements include at least 1 year of sales closing experience (SaaS/tech preferred), strong written and verbal communication, and a hybrid Melbourne-based role with in-office presence two days per week (Tuesday and Thursday); preferred qualifications include software sales experience, Salesforce and Outreach familiarity, ability to manage many prospects, and a BA/BS degree.

Lucid Software is a leader in visual collaboration and work acceleration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by core values of innovation, excellence, empowerment, initiative and ownership, and teamwork over ego, with a diverse, inclusive culture and a hybrid work model. The company has earned recognitions such as Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care, and its solutions are used by over 100 million users worldwide, including Fortune 500 clients like Google, GE, and NBC Universal, with partnerships with Google, Atlassian, and Microsoft. The Sales Development Representative (SDR) role partners with Enterprise Account Executives to break into and grow Lucid opportunities, handling account planning, prospecting, lead generation, sales calls, supporting the sales cycle, and potentially running foundational deals autonomously. Responsibilities include owning the top of the funnel by identifying and engaging strategic target accounts, driving new pipeline through outbound activities (calls, emails, personalized demos, and campaigns), being a trusted advisor by understanding business challenges, collaborating with AEs on tailored outreach and account strategies, and supporting the full sales cycle from first touch to proposal. Requirements include a minimum of 12 months of sales experience (preferably in software/SaaS), outstanding written and verbal communication, and the ability to manage multiple projects; the position is hybrid in Melbourne, AUS, two days per week (Tuesday and Thursday), with preferred qualifications including experience closing business and familiarity with Salesforce, Salesloft, LinkedIn Sales Navigator, and ZoomInfo.

Lucid Software is a leader in visual collaboration and work acceleration, offering the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, guided by values of innovation, passion and excellence, individual empowerment, initiative and ownership, and teamwork over ego. The company values diverse perspectives and strives to create an inclusive, respectful culture, with a hybrid work model that allows remote work, in-office work, or a mix depending on role and team needs. Lucid has earned global recognitions—Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and People’s Companies that Care—and serves over 100 million users worldwide, including Fortune 500 companies, with customers like Google, GE, and NBC Universal and partnerships with Google, Atlassian, and Microsoft. The Business Development Representative (BDR) partners with Enterprise Account Executives to identify and grow opportunities, handling account planning, prospecting, lead generation, sales calls, and support throughout the sales cycle. Requirements include at least 12 months of software/SaaS sales experience, strong written and verbal communication, and the ability to manage multiple projects, with a hybrid Melbourne, AUS office two days per week (Tuesday and Thursday); preferred qualifications include closing experience and familiarity with Salesforce, Salesloft, LinkedIn Sales Navigator, and ZoomInfo.

Zendesk is hiring an Employee Service Sales Specialist to grow its Employee Service offerings in HR/IT use cases and expand both new and existing customer relationships. The role involves positioning use cases, collaborating with the sales team to manage the full sales cycle, and delivering ROI analyses while providing subject-matter expertise on Employee Service. You’ll be responsible for quota attainment, feeding customer feedback to product development, and expanding offerings with existing partners. Qualifications include a BA/BS or equivalent, at least 10 years in HR/IT service and operations, at least 3 years in Employee Service sales, a proven track record of meeting targets, and the ability to navigate complex multi-month sales cycles and travel as needed. The position offers a hybrid work arrangement with some in-office time, and Zendesk emphasizes diversity and inclusion, AI screening per policy, and accommodations for applicants.

- Atlassian offers flexible work arrangements and hires globally in countries where it has a legal entity. - The Future Team Search Platform powers fast, relevant, and reliable search across Atlassian products with scalable, low-latency infrastructure. - The Principal Machine Learning Systems Engineer role sits at the intersection of search, machine learning, and experimentation, blending 70% software engineering with 30% ML work on cross-functional teams. - Responsibilities include solving large-scale architectural challenges, developing ranking models and feature pipelines, building data infrastructure for ingest/processing/serving at scale, overseeing end-to-end ML production deployment with continuous evaluation and improvement, and mentoring across teams. - The ideal candidate has 10+ years in senior software leadership with end-to-end SDLC responsibility, experience with ML workflows at scale and AI/ML product leadership, proficiency in languages like Java/Python/Kotlin/Go/TypeScript, cloud experience, and familiarity with search tech (OpenSearch/Elasticsearch), DevX/experimentation, CI/CD, and running search systems at scale.

Zendesk is hiring a Staff Software Engineer for its AI Integrations team in Melbourne to build intelligent integrations that connect Zendesk to core AI ecosystems (e.g., Microsoft Copilot, Google Gemini, Slack, Atlassian Rovo) and enable users to search knowledge, create tickets, extract context, and automate workflows inside partner AI environments. You’ll design, develop, and deploy resilient, scalable, production-grade LLM-powered integrations, own architectural decisions, refine APIs with backend and frontend teams, mentor engineers, and collaborate with Product and Design to deliver high-performance features while promoting CI/CD, testing, observability, and operational excellence. Qualifications include 8+ years of experience with distributed applications, expertise in Go or equivalent backend languages, strong JavaScript/TypeScript and React skills, cross-cutting API work (REST/GraphQL/event-driven), proven experience with LLM APIs, and a track record mentoring others with empathy and accountability. Bonus points go to experience with Jira/Slack/Shopify/MS Teams integrations, agentic workflows with LLMs, or building productivity dev tools; the tech stack includes Go/TypeScript, React, AWS, Spinnaker/Kubernetes, Aurora/MySQL, DynamoDB, and S3, with a hybrid role requiring some in-office presence in Melbourne. Zendesk emphasizes an inclusive culture, opportunities for learning and development, flexible hybrid/remote work, competitive compensation, and equal opportunity with accommodations available upon request, while AI-based screening may be used in the hiring process.

Zendesk’s mission is to make customer experiences better, and its AI/ML Platform team builds GenAI infrastructure used by billions of interactions across 125,000+ brands. The Senior Machine Learning Engineer will develop secure, scalable, and developer-friendly platforms that empower Zendesk AI teams to deliver faster, smarter, and safer experiences, working with staff engineers, tech leads, product managers, and other ML teams. Daily duties include building GenAI infrastructure (LLM proxies, benchmarking/evaluation tooling, and orchestration), contributing to the design of Zendesk’s LLM Proxy for safe, observable, and cost-optimized access to multiple foundation models, enabling agentic workflows and deep product integrations, and driving observability, security, reliability, and cost attribution. Requirements include 5+ years deploying ML systems at scale, experience with model registries, feature stores, and inference systems, strong knowledge of LLM ecosystems and GenAI infrastructure, proficiency in languages like Python/Java/Scala/Go/Ruby, and experience with cloud platforms, Kubernetes, Docker, and distributed systems, plus solid CI/CD, testing, and production deployment experience. Bonus points go to experience with agentic workflows or automation using LLMs and building dev tools, and the tech stack features Python, AWS, OpenAI/Anthropic/Google/Llama, Kubernetes, Docker, and Kafka; the role is hybrid with partial onsite requirements, and Zendesk emphasizes diversity, inclusion, and accommodations.

Zendesk is expanding its world-class CX platform and has built a $200m ARR AI business used by over 20,000 customers, with AI automating up to 80% of service interactions. The role is an inbound sales position in the ASEAN market, working with internal teams to respond to inbound leads and qualify opportunities that feed the sales pipeline. Key responsibilities include engaging with prospects to understand challenges, generating high-value pipeline by qualifying SMB to Enterprise leads, handling a high volume of inbound inquiries, and developing a strong prospect pipeline with a superior customer experience. Candidates should have about 2 years of sales experience, a competitive, self-starter mindset, excellent communication and organizational skills, and a bachelor’s degree is preferable. Zendesk emphasizes a high-performance, diverse culture with a hybrid work model and equal opportunity employment, noting that AI may screen applications and that accommodations are available for applicants with disabilities.

Zendesk is hiring for a Melbourne-based, pure hunting sales role in ANZ that requires on-site presence 3 days a week to identify and qualify opportunities across SMB/Commercial/Enterprise and help build the sales pipeline. You will engage with prospects, understand their business challenges, and collaborate with sales, product, and marketing to develop a target list and generate a high-value pipeline. Candidates should have at least 2 years in a sales-related role, experience managing ANZ prospects, a competitive, self-starter mindset, excellent communication, and preferably a bachelor’s degree. The role features a hybrid work model with part of the week remote and an in-office routine determined by the hiring manager, requiring in-person attendance in Melbourne. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI to screen applicants, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Program Manager for Product Development on the Zendesk Platform to drive cross-product initiatives and ensure timely releases across global teams (EMEA, APAC, AMER). The role partners with Product Management and Engineering, and collaborates with Marketing, Localization, Alliances, Advocacy, Customer Success, Legal, Finance, and Sales to deliver engineering programs on time, build roadmaps, align dependencies, and broker commitments. You will identify and mitigate risks, own regular program status reporting, facilitate meetings and ceremonies, and foster strong cross-functional relationships while continuously improving processes. Basic qualifications include proven experience managing programs or technical projects with moderate supervision, the ability to independently drive activities, proficiency with TPM tools and agile methodologies (e.g., Jira, Confluence, Trello, Kanban, Productboard, Smartsheet), and strong problem-solving, communication, and facilitation skills, plus adaptability to change. Preferred qualifications include prior software company experience in Engineering programs, hands-on OKRs or similar frameworks, and the ability to build buy-in and partner with leaders to align goals, with the role also noting a hybrid work model and Zendesk’s commitment to diversity and inclusion, equal opportunity employment, and accommodations for applicants with disabilities.

Zendesk is seeking a strategic and experienced Demand/Campaigns Marketing Manager to create integrated campaigns that drive new business and upsell opportunities. The ideal candidate should have a deep understanding of the Asia Pacific and Japan markets and excel in cross-functional leadership while being able to balance big-picture planning with detailed execution. Responsibilities include building omni-channel campaigns, developing relationships within the broader marketing organization, and managing campaign execution across various channels. Qualifications for the role include 6-8 years of relevant marketing experience, strong analytical abilities, and proficiency in tools like Marketo and Salesforce. The position offers a remote work environment with occasional in-person collaboration opportunities, promoting an inclusive culture and diversity within the workplace.

At Atlassian, employees have the flexibility to choose their work location, whether in an office, from home, or a hybrid arrangement, which helps them balance family and personal goals. The company seeks to hire talent from any country where they have a legal entity, placing emphasis on providing advanced support for enterprise customers, particularly during their transition to Atlassian Cloud. Senior Support Engineers are responsible for troubleshooting and resolving technical issues, offering support in Japanese for customers in Japan, and managing escalations using their expertise and soft skills. They engage in continuous improvement by performing case reviews, developing action plans, and contributing to knowledge-based documentation. The role requires a senior engineer proficient in both Japanese and English to effectively support customers and collaborate with varied teams within the organization.

Atlassian offers employees flexibility in their work location, allowing them to work in an office, remotely, or a hybrid of both. Senior Support Engineers are integral to assisting enterprise customers with transitions to Atlassian Cloud and troubleshooting technical issues. These engineers enhance customer satisfaction by diagnosing problems and providing support through various communication channels, including Japanese for customers in Japan. They also review support cases for trends, advocate for customer needs, and contribute to continuous improvement within the support team. The role requires strong communication skills in both Japanese and English, with responsibilities including collaboration across teams and occasional weekend shifts.

Zendesk is seeking a Sales Operations Lead for the APAC region to join its Go-to-Market Operations team, focusing on empowering the ANZ Sales team through operational excellence and data-driven insights. The role involves collaborating closely with Regional Vice Presidents of Sales to assist in forecasting, performance analysis, and sales strategy execution. Ideal candidates should possess over three years of experience in sales operations within a high-growth SaaS environment, demonstrating strong analytical skills and familiarity with Salesforce and other sales tools. Additionally, the position emphasizes a hands-on approach, requiring candidates to be proactive in improving workflows and maintaining data quality. The role offers a hybrid work environment, fostering both remote and in-office collaboration.