The Ampin App
deep insights into the Atlassian community

This Melbourne-based role at Zendesk's Core Services is to build the AI-powered backbone of the global customer experience, running high-scale distributed systems that handle data delivery and authentication while pushing AI-driven modernization. You will lead and empower a cross-functional engineering team, define the platform modernization roadmap (Orchestration, Data Delivery, Auth), pioneer MLOps for platform-facing models, and collaborate with PMs to ship predictably using DORA metrics, error budgets, and robust CI/CD with canary deployments and observability. The ideal candidate brings at least 2+ years of leadership in production software teams, 5+ years of hands-on experience with complex, high-throughput distributed systems (Ruby, Java, or Scala), deep cloud-native experience with AWS, Kubernetes, and modern CI/CD, plus a strong interest in AIOps or MLOps and the ability to translate technical strategy for stakeholders. Bonus points include experience in a high-scale SaaS environment, direct work with SageMaker, MLflow, or vector search architectures, and a track record of leading major re-architecture initiatives that reduced costs or improved developer velocity. Zendesk offers a hybrid work model, competitive pay and benefits, and the chance to leave a legacy on a platform used by iconic brands, along with a commitment to fairness, diversity and inclusion, equal opportunity employment, and reasonable accommodations for applicants with disabilities.

Zendesk is hiring an SMB Account Executive to grow its SMB SaaS customer base by pursuing new opportunities, closing deals, and aligning solutions to customers’ goals. Responsibilities include driving top-line revenue, managing and nurturing relationships, cross-selling, using data and adoption history to prospect and retain clients, and effectively communicating Zendesk's value to support customer outcomes. The role requires leading competitive sales cycles, maintaining a detailed Salesforce pipeline, delivering accurate forecasts, and collaborating with internal teams to optimize sales strategies and meet KPIs. Qualifications include a BA/BS or equivalent, at least four years of B2B SaaS sales or solution engineering experience with a track record of exceeding targets, strong prospecting, negotiating, and closing skills, and familiarity with Salesforce and Clari. The role is hybrid, requiring some onsite time at a local office, and Zendesk emphasizes an inclusive culture with accommodations and notes AI screening as part of the process.

Zendesk is seeking a Corporate Account Executive to grow its Australia B2B SaaS customer base by hunting new opportunities and closing deals of varying sizes. The role involves driving top-line revenue, nurturing relationships for high satisfaction and retention, cross-selling additional products, leveraging data insights and customer adoption history to prospect and retain clients, and leading competitive sales cycles while maintaining a robust Salesforce pipeline and forecasts. Required qualifications include a BA/BS or equivalent and at least two years of B2B sales or solution engineering experience, with a proven ability to manage and expand customer relationships, present and negotiate effectively, and familiarity with Salesforce and Clari. Zendesk emphasizes its mission to power exceptional customer experiences, supports a hybrid work model with multiple offices and remote options, and commits to diversity and inclusion while noting AI may be used in screening. The job requires a hybrid in-person schedule (part of the week in the local office) as determined by the hiring manager, with accommodations available for applicants with disabilities.

Zendesk is hiring an AI Services Consultant to join its AI Delivery team in Professional Services, focusing on implementing and adopting AI via the Zendesk AI Platform for global brands at the forefront of Generative AI. The role seeks a high-agility Technical Consultant with deep SaaS Professional Services experience who can translate complex AI blockers into business-ready solutions and drive customer adoption through data-driven roadmaps. Responsibilities include serving as the technical AI expert for configuration and integration, managing end-to-end AI implementations with clear scope and timelines, leading change management, and collaborating with Sales and Customer Success to align on the customer AI Roadmap and drive measurable CX improvements. Basic qualifications include 3+ years in Professional Services or Consulting, enterprise SaaS background, experience designing success plans, and a bachelor’s degree; preferred qualifications include AI strategy or project management certifications, knowledge of Generative AI/LLMs, and program management experience. The role is hybrid with partial in-office presence; Zendesk emphasizes diversity and inclusion, may use AI screening, and provides accommodations as needed.

Zendesk is hiring an AI Services Consultant in Professional Services to lead technical and product work for the AI Delivery team and help customers realize value from the AI-powered Resolution Platform. They seek a high-agility Technical Consultant with SaaS professional services experience who can translate complex AI blockers into business solutions and drive data-driven customer adoption and roadmaps. Responsibilities include acting as the technical AI expert for configuration and integration, managing end-to-end AI implementations with clear scope and timelines, facilitating change management, collaborating with Sales and Customer Success on the AI Roadmap, and delivering measurable CX improvements and AI adoption metrics. Basic qualifications include 5+ years in Professional Services or Consulting, experience in GTM roles within Enterprise Tech/SaaS, the ability to design success plans, and a bachelor’s degree; preferred qualifications include AI strategy or project management certifications, familiarity with Generative AI and LLMs, and program management experience. The role is hybrid with in-office time, Zendesk emphasizes diversity and inclusion and may use AI in screening, and they offer accommodations for applicants with disabilities along with equal opportunity employment.

Zendesk is expanding its AI Integrations team in Melbourne and is hiring a Staff Software Engineer to connect Zendesk with AI ecosystems like Microsoft Copilot, Google Gemini, Slack, and Atlassian Rovo. The role focuses on designing and delivering resilient, scalable, LLM-powered integrations that enable knowledge search, ticketing, context extraction, and automated workflows inside partner AI environments, with the team processing about 10 million events per day. You’ll own architecture across the technology stack, refine APIs in collaboration with backend and frontend engineers, mentor others, partner with Product and Design, and champion practices such as automated testing, CI/CD, and observability. Requirements include 8+ years of distributed systems experience, Go (or equivalent) expertise, strong JavaScript/TypeScript and React skills, cross-API collaboration, and a pragmatic product mindset, with bonus points for Jira/Slack/Shopify integrations, LLM automation, and developer tooling. The tech stack centers on Golang and TypeScript, React/Redux, AWS, Spinnaker to Kubernetes, and data stores like Aurora/MySQL, DynamoDB, and S3, with a hybrid Melbourne work arrangement and Zendesk’s emphasis on diversity, inclusion, and equal opportunity.

Zendesk is seeking an Employee Service Sales Specialist (B2C and B2B) to expand its Employee Service offerings by building relationships with key decision-makers and growing partnerships, delivering solutions that enhance employee experiences. Responsibilities include positioning Employee Service use cases, collaborating with the sales team through the full sales cycle, conducting ROI analyses, providing subject matter expertise, owning quota attainment, and feeding customer feedback to product development. Qualifications require a BA/BS or equivalent, at least 10 years in HR/IT service and operations management, at least 3 years in Employee Service sales, a proven track record of meeting targets, ability to navigate complex multi-month sales cycles, and strong communication with willingness to travel. The role is hybrid, combining onsite office presence with remote work, with the specific schedule determined by the hiring manager, and emphasizes collaboration, growth, and a strong client-focused approach. Zendesk is an equal opportunity employer committed to diversity and inclusion, notes that AI or automated decision systems may be used in screening applicants, and offers reasonable accommodations for applicants with disabilities; it also provides links to diversity resources and EEOC rights.

Zendesk is hiring for a Melbourne-based, pure hunting sales role in ANZ that requires on-site presence 3 days a week to identify and qualify opportunities across SMB/Commercial/Enterprise and help build the sales pipeline. You will engage with prospects, understand their business challenges, and collaborate with sales, product, and marketing to develop a target list and generate a high-value pipeline. Candidates should have at least 2 years in a sales-related role, experience managing ANZ prospects, a competitive, self-starter mindset, excellent communication, and preferably a bachelor’s degree. The role features a hybrid work model with part of the week remote and an in-office routine determined by the hiring manager, requiring in-person attendance in Melbourne. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI to screen applicants, and provides accommodations for applicants with disabilities.