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Zendesk is hiring an Incident Response Lead to own incident management for internal IT services, serving as Incident Commander during major outages and coordinating triage, swarming, and stakeholder communications across critical SaaS apps. The role combines technical triage, process ownership, and calm coordination under pressure, partnering with Observability, Problem Management, and Change Management to reduce MTTR and improve reliability. You will lead incident triage and restoration, drive dynamic response teams, facilitate post-incident reviews, maintain runbooks and escalation paths, and collaborate with Service Desk on intake and escalation criteria. Requirements include at least 5+ years in incident management/SRE/NOC/IT operations, ITIL knowledge, experience with high-severity incidents, and familiarity with tools like Incident.I/O, PagerDuty, and monitoring platforms; nice-to-have ITIL 4, scripting, SRE concepts, and SaaS experience. The role is hybrid with a Poland salary range of zł171k–zł257k, and Zendesk emphasizes equal opportunity, diversity and inclusion, along with information about privacy, AI screening, and accommodations.

Zendesk is offering a 3-month paid, full-time internship in Kraków, Poland, from July to early October 2026 in the Product and Engineering Organization, with the possibility of a full-time job offer after completion. Interns will pair with experienced engineers, ship code to production, use metrics and distributed tracing, and gain hands-on experience with real-world challenges and modern technologies. You can choose from several teams across languages such as Ruby on Rails, Java, Scala, PHP, or Golang, depending on your interests, and you will develop skills in problem-solving, writing maintainable code, collaborating across time zones, and working in an agile environment. Basic qualifications include being enrolled in a computer science or related degree (preferably in your penultimate year), having basic coding skills in at least one listed language, being authorized to work in Poland, and residing in Kraków for the duration of the internship. Zendesk emphasizes diversity and inclusion, offers a hybrid work model with some in-office days, and provides an annualized base salary around 98,280 PLN with potential bonuses or benefits, while also noting AI screening and accommodations for applicants.

The Zendesk Unified Analytics Vega team is hiring an Engineering Manager to lead a cross-functional full-stack team of 6-10 engineers in building and enhancing advanced analytics solutions like HyperArc and Explore, including AI integrations. You will mentor the team, drive the development of analytics products used by thousands of end users, promote continuous improvement, and collaborate with stakeholders and other Zendesk engineering teams to align on product vision and goals. Requirements include proven full-stack management experience in analytics or data-driven products, a strong background in reporting/analytics with AI tool experience a plus, technical fluency in front-end (JavaScript/React) and back-end (Java/Ruby) with distributed systems, plus leadership, communication, and a commitment to diversity and inclusion. About Zendesk: a global customer-service software company with 100k+ paid accounts in 150+ countries, committed to diversity, equity, and inclusion, offering a hybrid work model and a candidate privacy notice; the company is headquartered in San Francisco with offices worldwide and is an equal opportunity employer. For Poland, the role offers an annual base salary range of zł324,000 to zł486,000, with actual compensation based on experience and may include bonuses or incentives, and the hybrid arrangement requires some in-office presence.

Zendesk is offering a 12-week UX Research Intern position in Poland starting July 2026 to gain hands-on experience and learn what it takes to be a successful UX researcher. The intern will support UX research projects, plan and collect data, analyze and synthesize findings, collaborate with researchers globally, and translate insights into shareable materials for the department. Applicants should be enrolled in a postgraduate degree in a related field, have a basic understanding of research methods, be highly organized and independent, with SQL skills as a bonus, and must be authorized to work in Poland and reside there for the full duration; there is a hybrid work setup with some in-office time. The role offers a base annual salary of zł98,280, with potential bonuses or incentives, and the specific in-office schedule is determined by the hiring manager. Zendesk emphasizes customer experience, diversity and inclusion, equal opportunity employment, and accommodations for disabilities, and notes that AI screening may be used in the hiring process.

Zendesk is seeking a Product Design Intern to collaborate with designers, product managers, and engineers worldwide to research user needs, design flows, prototype solutions, and test ideas with users, with a bias toward rapid prototyping and strong design craft. The ideal candidate is curious, proactive, and excited to learn how great products are built, able to turn complex problems into simple, elegant designs, and open to feedback and cross-functional collaboration. The internship focuses on user-centered design, translating problems into intuitive experiences, rapid prototyping at all fidelity levels, cross-functional teamwork, agile iteration, defending design decisions, presenting work, and working with a diverse global team, with a hybrid schedule requiring 2–3 days in the office weekly. Requirements include active enrollment in a design-related degree (Design, HCI, UX, Psychology, or related) with graduation by 2027, a portfolio, familiarity with Figma and AI-assisted design workflows, and work authorization for the locations applied to. The Poland base salary is zł98,280, and Zendesk emphasizes diversity, equity, and inclusion with hybrid work, possible AI screening of applications, equal opportunity employment, and accommodations for applicants with disabilities.

The Zendesk Deploy team is seeking a Platform Engineer to improve deployment tooling and infrastructure that enable over 1,000 engineers to deliver code quickly, safely, and reliably, with extensive use of AI to automate workflows, monitoring, and reliability. Responsibilities include building and maintaining deployment infrastructure and internal tools that support CI/CD pipelines, collaborating with engineering teams to understand deployment needs and implement best practices, supporting Kubernetes-based deployment automation, and improving reliability through monitoring, incident response, and updated runbooks, while accelerating speed, security, and scalability via automation and infrastructure as code. Required qualifications include experience in DevOps, SRE, Platform Engineering, strong container knowledge (Kubernetes and Docker), coding/scripting in Go, Python, Ruby, or Bash, familiarity with infrastructure automation tools like Terraform or CloudFormation, production systems experience, and familiarity with monitoring tools such as Prometheus, Grafana, or Datadog, plus understanding of Kubernetes deployment concepts. Nice-to-have items include exposure to CI/CD tools like ArgoCD or Spinnaker, Jsonnet and GitOps basics, collaboration with developer/platform teams, cloud or hybrid cloud setups, and frontend web development experience. The role offers a Poland base salary range of zł179,000–zł269,000 with compensation based on experience and possibly bonuses, a hybrid work model with part onsite and part remote, opportunities for growth and learning, comprehensive medical and life coverage, and Zendesk’s commitment to diversity and inclusion, with AI screening and accommodation options as needed.

Zendesk is hiring a Senior Product Designer for its Omnichannel Routing team to shape intuitive, scalable experiences that route tickets to the right agents using custom configurations in an AI-driven environment. The role requires strong collaboration across remote and in-office teams, a user-centered mindset, storytelling, curiosity about new tools, and the ability to drive opportunities forward. Responsibilities include defining user journeys, growing concepts through exploration and validation, running remote design thinking sessions, creating prototypes and production-ready visuals, and presenting and defending designs to partners and executives. Requirements include 3-5 years in product design, enterprise software UX/UI experience, expertise in interaction design, information architecture, and systems thinking, proficiency in Figma and usability testing, and excellent cross-functional collaboration. Zendesk emphasizes diversity and inclusion, notes a Poland base salary range of zł258,000– zł388,000 with potential bonuses, and describes a hybrid work model along with information about AI screening and accommodations for applicants.

Zendesk is seeking a dedicated software engineer to join their Contact Center team, focusing on enhancing the Voice product's functionality and integrations. The ideal candidate will be involved in all phases of the software lifecycle, including design, implementation, testing, and deployment, while taking ownership of features and bug fixes. Applicants should have experience with JavaScript (React) and either Ruby/Rails or Golang, along with strong communication and collaboration skills. Zendesk promotes a hybrid work environment that encourages onsite connection and remote flexibility, with an emphasis on diversity, equity, and inclusion in the workplace. The position offers a competitive annual salary range in Poland, alongside potential bonuses and benefits based on experience and capabilities.