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This job post describes a Sales Development role in Zendesk's EMEA team, focused on driving new business by managing a high volume of inbound leads and qualifying high-value opportunities for Account Executives across Europe, the Middle East and Africa. Key duties include upselling and cross-selling before handing opportunities to Account Executives, maintaining excellent customer experience, and collaborating in a fast-paced, multicultural environment. Requirements include fluency in Spanish, proficiency in English, a passion for consultative sales, a bachelor’s or master’s degree (sales experience preferred but not essential), some SaaS or business experience, strong communication, and a self-starter attitude suitable for a hybrid Lisbon-based schedule. Zendesk frames the role within its mission as a leading customer support platform and highlights a hybrid work model designed to balance onsite collaboration with remote flexibility, offering a clear path for career growth in sales. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI screening in hiring, and provides accommodations for applicants with disabilities.

The Senior Product Design Manager for the Knowledge team will lead the design function for a best-in-class knowledge platform powering customer conversational AI, setting design strategy, growing and coaching the team, and ensuring an optimal end-to-end experience through cross-functional collaboration across regions. You will define and evangelize design priorities, align design work to product outcomes and business metrics, lead and scale a team of designers, and partner with Product Management, Engineering, Research, Content, and Design Systems to scope work, prioritize initiatives, and remove blockers, all while driving a research-backed design process. You will establish design standards, review rituals, contribute to the design system, mentor team members, and represent design in stakeholder forums to influence executive-level product direction and resourcing decisions. Required are 5+ years designing consumer or business SaaS apps, 5+ years managing design teams, the ability to translate user research and business goals into strategy and measurable outcomes, proven cross-functional collaboration, excellent communication skills, and experience with designing LLM integrations and AI workflows in fast-paced, distributed environments. Benefits include ownership and influence over projects, opportunities to define new standards, flexible/hybrid work arrangements, and growth; candidates must submit a portfolio, and Zendesk emphasizes equal opportunity, diversity/inclusion, AI screening, and accommodations for disabilities.

Zendesk seeks a Manager of AI Success Strategists to scale its AI-driven Resolution Platform by building and leading a 6–10 person team that delivers predictable, measurable AI outcomes for customers, serving as both product authority and developmental coach. The role owns end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategies, ensuring consistent execution, and maintaining cadence around outcomes such as automated-resolution adoption, time-to-value, customer satisfaction, retention, and expansion (GRR/NRR). Core responsibilities include org leadership and people strategy, strategic product partnership and roadmap influence, operational ownership with playbooks and SLAs, cross-functional coordination, executive engagement, portfolio risk forecasting, commercial growth, and responsible AI governance. Required qualifications include 7+ years in enterprise SaaS customer-facing roles (CS/PS/TA/solutions), 2+ years of people management (6–10 direct reports), AI-related experience, proven ability to forecast churn/expansion using adoption analytics, and strong cross-functional influence and communication; a bachelor’s degree is required, with advanced degrees or AI certifications preferred. The role offers a hybrid work model, highlights Zendesk’s commitment to diversity and inclusion, and notes that AI may be used to screen applications, with accommodations available for applicants with disabilities.

Zendesk is hiring for a Sales Development role in EMEA to drive new business, build a high-potential talent pipeline, and coach for sales excellence, with a focus on outbound prospecting across startups to enterprise accounts. The role is a key part of the sales team, responsible for running a busy outbound pipeline, delivering top-notch customer experience, and creatively sourcing leads using social tools while representing the brand. Candidates should have at least 6 months of sales-related experience, a passion for consultative SaaS sales, strong written and verbal communication, fluency in English and Arabic, and a bachelor’s or master’s degree preferred, plus a self-starter, “winner” attitude with a track record of overachieving. The position is hybrid, based near Lisbon, requiring in-office presence part of the week with the specific schedule determined by the hiring manager, combining collaboration with remote work. Zendesk emphasizes equal opportunity and a commitment to diversity and inclusion, may use AI screening, offers accommodations for disabilities, and invites applicants to apply through their careers site.

Zendesk is hiring a highly technical Principal Product Manager to shape AI-powered features for automating customer experience tasks, including an AI copilot for agents and admins, using LLMs and ML. You’ll own the roadmap for agent efficiency, automation, and customer satisfaction on the Zendesk platform, synthesize customer insights and market trends, and lead cross-functional teams to bring features from concept to launch. Requirements include 7+ years of PM experience in fast-paced, agile environments, strong prioritization and data-driven decision making, the ability to balance long-term vision with incremental value, excellent communication, independence, and experience building AI-powered features. Nice-to-have items include CX industry experience, prior ML-based feature launches, and the ability to define KPIs and data-driven metrics. The role offers ownership, impact, collaboration with a skilled team, a hybrid work model, a competitive salary, and a commitment to diversity and accommodations.

Zendesk is hiring a Senior AI Services Consultant within its Professional Services team to lead AI delivery on the AI-powered Resolution Platform, acting as the technical and product expert to guide customers through configuration for rapid value. The role’s mission is to provide technical solutions, remove roadblocks, and drive adoption and optimization of Zendesk AI solutions to achieve measurable business outcomes. Core responsibilities include technical guidance on implementation, change management and training, end-to-end project delivery, maintaining high customer satisfaction, and cross-functional collaboration to align the customer AI roadmap. Qualifications require at least 5+ years in consulting/professional services, experience in GTM roles in enterprise tech/SaaS, use of adoption analytics and success plans, a bachelor’s degree with advanced degrees or AI strategy/PM certifications preferred, and strong consulting, communication, project management, and AI proficiency plus adaptability and continuous learning. The role supports a hybrid work model (2 days in-office normally, with 3–4 days per week during the first 90 days; exact in-office schedule determined by the manager) and reflects Zendesk’s commitment to diversity, inclusion, equal opportunity, accommodations, and responsible use of AI in screening applicants.

Zendesk is hiring a Product Led Growth Sales Specialist to join its Digital Segment, aiming to close sales quickly in a frictionless, high-performance environment. The role is inbound-focused, handling chat and email inquiries from new and existing customers, with calls used strategically to close deals and deliver excellent experiences. Key responsibilities include driving expansion within existing customers, acquiring new logos, articulating Zendesk’s value, proactively following up on inquiries, becoming a product expert, engaging customers quickly, and collaborating with core sales to hand off more complex opportunities. Qualifications include English proficiency, prior sales experience (SDR or AE), a genuine passion for Zendesk technology, strong organizational skills, ability to multitask in a fast-paced setting, and the requirement to work in-office four days a week. Zendesk offers hybrid work, competitive compensation and benefits, a diverse and inclusive culture, and accommodations for applicants with disabilities, along with an AI screening note and commitment to equal opportunity.

Zendesk is seeking an Employee Service Sales Specialist with a B2C SaaS focus to expand the Employee Service account base, build relationships with key decision makers, and introduce innovative solutions to new customers while deepening existing partnerships. Responsibilities include positioning Employee Service use cases, collaborating with the sales team to manage the full sales cycle, delivering ROI analyses, providing subject matter expertise, owning quota attainment, and feeding customer feedback to product development. Requirements include a BA/BS or equivalent, at least 10 years in HR/IT service and operations management, at least 3 years in Employee Service sales with a strong quota history (President’s Club a plus), and the ability to navigate complex multi-month sales processes and travel as needed. The role is hybrid, requiring some in-office presence with remote work flexibility, and the specific in-office schedule is determined by the hiring manager. Zendesk emphasizes equal opportunity, diversity, and inclusion, notes that AI may screen applicants, and provides accommodations for disabilities.

Zendesk’s Digital Inside Sales Specialist is a founding member of a new team focused on high-velocity software sales and delivering an excellent customer experience by becoming a product expert who articulates Zendesk’s value to informed buyers; the role requires working from Zendesk’s Lisbon office three days a week in a hybrid arrangement. Responsibilities include handling a high volume of inbound leads and existing customers mainly via chat and email, resolving inquiries to drive online conversions, becoming a Zendesk product expert, and conducting discovery calls and product demos to show value. You will meet or exceed SLAs and KPIs (including ticket volumes, response and resolution times, and productivity) and contribute to a shared revenue target, with a focus on surpassing activity, pipeline, and revenue goals weekly. Ideal candidates will have excellent English writing skills (an additional language such as French, Dutch, or Arabic is a plus), 1+ years of sales experience with SaaS preferred, strong organizational abilities to multitask many opportunities, the ability to thrive in a fast-paced environment, and must work in-office 3 days per week. Zendesk emphasizes a hybrid, inclusive work culture and is an equal opportunity employer; AI may be used to screen applications, and reasonable accommodations are available for applicants with disabilities.

Zendesk is hiring a Senior Product Designer for the Knowledge team to create a best-in-class knowledge platform that powers AI-driven self-service and rethink the Help Center, collaborating with product managers, engineers, researchers, content strategists, and distributed teams across Poland, Denmark, Portugal, and other regions. You will design future Knowledge capabilities, interaction models, flows, wireframes, and high-fidelity mockups, partner with product and engineering to develop capabilities, and present and defend design solutions to partners and senior executives. Requirements include 5+ years of SaaS design experience, 2+ years in Content Management or Integration Systems, experience with LLM/AI feature workflows, the ability to operate in a technical environment, and a strong design process with rapid prototyping. Benefits include ownership of projects, opportunity to define new standards in an emerging space, flexible hours and hybrid work, and a collaborative environment for learning and growth, with a portfolio or work samples required to apply. Zendesk is an equal opportunity employer committed to global diversity, equity, and inclusion, supports a hybrid work model with some in-office time, offers accommodations upon request (contact details provided in the posting), and may use AI screening as part of the application process.

The Technical Architect role is to understand, detail, and implement customer requirements, collaborate with customer SMEs to design Zendesk integrations, and ask questions to clarify use cases to ensure the customer’s success. Responsibilities include leading technically oriented conversations with current and prospective customers, coordinating with consulting, support, and account management to position and validate solutions, translating complex concepts for executive audiences, providing field feedback to influence product development, designing proofs of concept and technical solutions, proposing validated workarounds, and leading high-level discussions across a broad range of technologies. Requirements include a bachelor’s degree (or equivalent) plus 1–2+ years of experience delivering consulting services or programming in languages like Ruby, Python, Java, C#, or JavaScript; strong analytical and solution-scoping abilities; experience with RESTful APIs and backend/frontend development; experience in SaaS; high energy and excellent communication; and English proficiency (additional languages a plus). Nice-to-have items include experience in global teams, familiarity with a backend language, hands-on Zendesk product experience, Zendesk Administrator Certification, and Zendesk App Developer 1 Certification. The company promotes a hybrid work model, a culture of diversity and inclusion, flexible hours and remote work options, social impact and accommodations for disabilities, and notes that AI may be used to screen applicants while being an equal opportunity employer.

Zendesk is hiring a Machine Learning Engineer for its Enterprise ML team to develop scalable ML solutions, especially using LLMs and deep learning, and to translate data insights into actionable business value. The role involves designing and scaling end-to-end ML systems—from data ingestion and modeling to deployment, monitoring, and governance—while collaborating with data scientists, engineers, analysts, and business stakeholders. Responsibilities include building robust data pipelines, advancing MLOps practices (CI/CD, containerization, orchestration, observability), and ensuring data integrity, security, and regulatory compliance. Requirements include 3+ years in data science or ML, a BA/BS in CS or related field (advanced degree preferred), deep expertise in ML/DL/LLMs, strong Python (with Java/Scala as a plus), and experience with end-to-end pipelines and cloud data warehouses such as Snowflake (plus tools like dbt, Docker, Kubernetes, AWS). Zendesk also highlights a hybrid work model, emphasis on innovation and growth, commitment to diversity and inclusion, and the opportunity to work on high-impact, cross-functional projects.

Zendesk is hiring for a Sales Development role in EMEA to drive new business and develop the sales talent pipeline, backed by training and coaching for sales excellence. The role entails managing a busy outbound pipeline, prospecting cold accounts and new segments within existing customers, and building high-value pipeline across startups to enterprise. Candidates should be native German with fluency in English, plus Polish or another CEE language is a strong plus; at least six months in a sales role; SaaS sales experience preferred; strong communication and a self-starter attitude; and a hybrid Lisbon work arrangement. Zendesk offers leadership support, a buddy system, flexible work setup, and tools, while fostering an inclusive, diverse workplace with hybrid in-person/remote work and manager-determined in-office schedules. The company emphasizes its role as the intelligent heart of customer experience and is committed to equal opportunity, disability accommodations, and transparent AI screening in the hiring process.

Zendesk's AI Services Consultant helps customers implement and optimize its AI-powered Resolution Platform, acting as a technical expert and trusted advisor to drive rapid value through complex configurations. The role aims to accelerate time-to-value by driving adoption and operational excellence, turning customer goals into the right configurations and leading end-to-end projects that deliver measurable business impact. Core accountabilities include providing technical guidance on Zendesk AI products, enabling change management and training, delivering projects on time, maintaining high customer satisfaction, and collaborating with Customer Success and Sales to align the AI roadmap. Qualifications require 5+ years in consulting or professional services, fluency in English plus French or German, experience in enterprise SaaS go-to-customer roles, experience with adoption analytics and success plans, a bachelor’s degree (advanced degrees or certifications preferred), and strong consulting, project management, and communication skills. The role uses a hybrid work model with in-office requirements (2 days weekly, increasing to 3–4 days in the first 90 days, with specifics determined by the manager), and Zendesk emphasizes diversity, inclusion, AI-screening transparency, and reasonable accommodations.

The AI Services Consultant at Zendesk is part of the Professional Services AI Delivery team and acts as the technical and product expert for the AI-powered Resolution Platform, guiding customers through configuration and optimization to deliver quick value. The mission is to provide technical solutions, remove roadblocks, and serve as a trusted advisor, turning goals into the right configurations and integrations to drive transformative business outcomes. The role uses a hybrid working model (2 days in office, with 3–4 days in the first 90 days) to ensure deep business embedding, and its overarching objective is to accelerate time-to-value by driving adoption and operational excellence across deployment and scale. Responsibilities include technical expertise and guidance, change management and training, on-time project delivery, ensuring customer satisfaction, and cross-functional collaboration with Customer Success and Sales to align the AI roadmap and overcome blockers. Qualifications require fluency in German or French plus English, 3+ years in consulting or professional services, experience in go-to-market enterprise tech roles, adoption analytics and success plans, relevant degrees and certifications, strong program management, and the ability to distill AI concepts for executives, with a hybrid onsite requirement and a commitment to diversity and inclusion.

Zendesk is seeking an Account Executive (preferably with AI-sales experience) in Portugal to grow the business by building relationships and expanding Zendesk’s offerings aligned to customers’ objectives. Responsibilities include driving top-line revenue by acquiring new customers, penetrating top-tier accounts, cross-selling to existing clients, and using data, intents, and adoption history to improve prospecting and retention. The role requires managing complex, multi-month, value-centric sales cycles with proof-of-concept stages, creating quarterly territory plans, maintaining a robust pipeline and accurate forecast, and securing C-level sponsorship. Ideal candidates will have a BA/BS, 4+ years in cloud/software B2B/AI sales or solution engineering with a proven track record, experience selling to executives, strong presentation/negotiation/closing skills, and familiarity with Salesforce, Outreach, Clari, Seismic, Looker, plus travel and multilingual (Portuguese, Spanish, English). Zendesk emphasizes its mission-driven, inclusive culture with hybrid work, equal opportunity and diversity, AI screening in hiring, and accommodations for applicants with disabilities.

Zendesk is hiring an AI Success Strategist in Customer Success to lead AI-driven customer outcomes on the AI-powered Resolution Platform by owning strategic AI roadmaps and building executive partnerships from day one. The overarching objective is to accelerate customers’ time-to-value by driving adoption and operational excellence of Zendesk AI solutions, coordinate cross-functional delivery across Product, Services, Sales, and Partners, and deliver measurable improvements in renewals and revenue. Key responsibilities include end-to-end AI roadmap delivery, serving as the design authority for deployments, shaping long-term AI vision with executives, aligning internal and external stakeholders, leading engagements, maintaining mutual roadmaps, driving channel adoption, and using data-driven insights to track impact. Qualifications include 5+ years in Customer Success or Experience with 1+ year AI experience, German fluency, enterprise SaaS/GTM background, the ability to forecast churn and expansion via adoption analytics, a relevant degree, strong program management, and knowledge of Responsible AI; AI domain expertise is a plus. The role offers a hybrid in-office/work-from-home arrangement, Zendesk’s commitment to diversity and inclusion, and notices about AI-based screening and accommodations upon request.

Zendesk is hiring for a Sales Development role in its EMEA team to drive new business, build a high-potential talent pipeline, and deliver an outstanding customer experience. The role involves managing a busy outbound pipeline, prospecting cold accounts and new divisions of existing customers, and generating high-value pipeline from startups, unicorns, and enterprise businesses, with a focus on overachieving targets. Requirements include a minimum of 6 months in a sales-related role (SaaS preferred), a consultative selling mindset, strong communication, a winning, self-starter attitude, a degree preferred, English fluency, and a hybrid Lisbon-based work arrangement. Zendesk emphasizes an inclusive, flexible culture, notes that AI screening may be used, and is an equal opportunity employer offering accommodations for applicants with disabilities. The company describes itself as the leading customer support platform powering billions of conversations, with a hybrid work model that combines in-person collaboration with remote flexibility across its offices.

The job is a Sales Development role for Zendesk’s EMEA region focused on building the sales and talent pipeline and accelerating careers through training and coaching. You will drive new business and manage a busy outbound pipeline, prospect into cold accounts and new divisions, and generate high-value pipeline across startups, unicorns, and enterprise customers while delivering an outstanding customer experience. Requirements include fluency in English and Arabic, at least 6 months of sales experience, interest in consultative SaaS sales, strong communication, a proactive "can-do" attitude, and a hybrid Lisbon work arrangement. The role offers a hybrid onsite/remote setup in Lisbon with in-office schedule determined by the manager, plus support like a leadership team, a buddy, and equipment to enable success. Zendesk emphasizes equal opportunity, diversity, inclusion, accessibility accommodations, and notes that AI screening may be used, while promoting a purposeful hybrid culture and the “intelligent heart of customer experience.”

The Zendesk Implementation Services Consultant-French Speaker is part of Zendesk’s Professional Services team and is responsible for designing and configuring the Zendesk product for enterprise customers on Paid Services engagements, either remotely or onsite with the Engagement Manager. The role requires independent work, delivering Launch Packages and optimizations within scope, time, and budget, and executing on engagements to meet commitments. Responsibilities include guiding customers through onboarding and configuration, maintaining product expertise, establishing world-class customer service policies, providing business consultation to solve defined problems, conducting onsite and remote meetings, handling complex issue resolution and high-profile escalations, and prioritizing across multiple customers to meet deadlines and revenue targets. Requirements include a Bachelor’s degree, fluency in French and English, at least 3 years of professional consulting in a customer-facing role (preferably in technology or SaaS), experience with complex customer engagements and understanding of support processes, strong communication and project management skills, accountability for billable utilization, and willingness to travel up to 20%; preferred qualifications include 3+ years in software sales/pre-sales/implementation or technical support and familiarity with customer experience software. Zendesk operates a hybrid work model with in-office presence part of the week and remote work otherwise, supports a diverse and inclusive workplace, may use AI in screening applicants, and provides accommodations for disabilities as part of equal opportunity employment.

Zendesk is seeking a Manager of the Business Development team in the EMEA region to recruit, train, and lead SDRs/BDRs, shape their programs, and help grow the Lisbon hub as part of the sales organization. The role offers a hybrid work model with remote Mondays and Fridays and in-office Tuesdays through Thursdays in Lisbon to balance autonomy and collaboration. You will manage and develop ambitious, diverse sales professionals, coach early-career talent, drive consistent target overachievement, and collaborate across Sales, Marketing, Sales Operations, and Talent Acquisition while upholding Zendesk’s culture. Requirements include prior management of BDRs/SDRs, fluency in German or Dutch, a track record of quota attainment in SaaS (ideally in Support, Sales, or CRM), experience in demand generation, cross-functional work, a startup mindset, and data-driven growth. Zendesk is an equal opportunity employer that supports diversity and inclusion, may use AI in screening per policy, and provides accommodations for disabilities, all within a flexible, globally connected workplace.

The Prospecting Acceleration Specialist at Zendesk leads onboarding, continuous learning, and prospecting excellence across a region, with success measured by ramp time, conversion rates, and team confidence. Responsibilities include delivering onboarding programs (in-person and virtual), ongoing enablement on messaging and prospecting strategy, optimizing outbound sequences and messaging with data from cross-functional partners, and providing field coaching to ensure best practices are applied. The role also requires cross-functional collaboration with Marketing, Enablement, Business Operations, and Product to equip the Sales Development team with tools and content, plus surfacing regional insights to continually improve programs. Ideal candidates have 2–4+ years in Sales Development (BDR experience at Zendesk or a fast-paced SaaS environment is a plus), strong knowledge of outbound tools (Outreach, SalesLoft, Salesforce, Gong, ZoomInfo), proven coaching and communication skills, and a data-driven, collaborative mindset with a passion for mentoring. Zendesk highlights a hybrid work model, a customer-first and employee-empowered culture, equal opportunity and inclusion commitments, and information about AI screening and accommodations for applicants.

The AI Services Consultant at Zendesk will lead AI delivery for the Resolution Platform, serving as the technical and product expert to deliver quick value and guide customer configuration and optimization. The mission is to provide technical solutions and remove roadblocks, acting as a trusted advisor and guiding customers through complex configurations to achieve transformative outcomes. The overarching objectives are to accelerate time-to-value through adoption and operational excellence, be the customer’s AI technical expert turning goals into design choices, and lead end-to-end delivery with clear scope and timelines. Key accountabilities include providing technical guidance on implementation, facilitating change management and training, ensuring successful project delivery, maintaining customer satisfaction, collaborating cross-functionally, and aligning AI solutions with business goals for measurable improvements. Qualifications include 3+ years of related consulting experience in enterprise technology/SaaS go-to-market roles, experience with adoption analytics and success plans, relevant degrees (with certifications preferred), a hybrid work arrangement with partial in-office time, and Zendesk’s commitment to diversity, equal opportunity, and accommodations.

Zendesk is hiring an AI Success Strategist in Customer Success to lead customers’ AI initiatives, shape the AI roadmap, and build executive partnerships so AI programs start strong and scale. The role owns end-to-end delivery of AI roadmaps, translating product capabilities into business strategy, driving adoption from initial deployment through expansion, and measuring success by customer satisfaction, automated resolution usage, and retention. Its overarching objectives are to accelerate time-to-value, own multi-year AI roadmaps across cross-functional teams, and deliver measurable commercial outcomes such as renewals and revenue growth. Key responsibilities include serving as the design authority for AI deployments, aligning stakeholders across Product, Services, Sales, and Success, leading engagements, and developing data-driven adoption and channel strategies to maximize impact. Qualifications include 5+ years in customer success/experience with 1+ year of AI experience, enterprise SaaS GTM experience, ability to forecast churn/expansion, strong program management and communication skills, and a hybrid work arrangement, with Zendesk’s commitment to diversity and equal opportunity and information about AI screening.

Tempo serves 30,000+ customers, including a third of Fortune 500 companies, and offers integrated solutions for time management, resource planning, budget management, roadmapping, program management, and reporting, making it the #1 time management add-on for Jira Cloud in the Atlassian ecosystem. Founded in 2007, Tempo started as a time-tracking tool and has grown into a trusted global provider that helps teams work smarter and deliver value. The role is for a passionate front-end developer to join the engineering team and work on flagship products—Tempo Timesheets, Capacity Planner, and Financial Manager for Jira Cloud—collaborating with product managers, designers, developers, QA engineers, and technical writers to solve customer problems. Candidates should have 4+ years of front-end experience in commercial software, at least 1 year of professional TypeScript with React, a computer science-related degree, strong TypeScript/JavaScript/CSS/HTML skills, experience building complex UIs and performance optimization, excellent English, autonomy to work remotely, and a willingness to learn; Java/Kotlin is a plus. Tempo offers a remote-first environment, unlimited vacation in most locations, comprehensive benefits, training and travel reimbursements, diverse teams, opportunities for growth, and an inclusive, equal-opportunity workplace.

Tempo serves over 30,000 customers, including about a third of Fortune 500 companies, and offers a suite of integrated solutions for time management, resource planning, budget management, roadmapping, program management, reporting, and more to help modern teams deliver value. Since its start in 2007 as a time-tracking tool, Tempo has become the #1 time management add-on for Jira and has expanded into the Atlassian ecosystem, while aiming to be a tech company with a heart. The role is for a front-end developer to work on Custom Charts for Jira and Confluence, collaborating with product managers, designers, developers, QA engineers, and technical writers to solve customer problems rather than merely close issues. Requirements include 4+ years in front-end development for commercial software, 4+ years of TypeScript with React, a degree in Computer Science or Software Engineering, strong knowledge of TypeScript, JavaScript, CSS3, HTML5, experience building complex UIs, usability and performance focus, upper-intermediate English, and the ability to work autonomously and remotely; Java/Kotlin is a plus. Benefits and culture include remote-first work, unlimited vacation in many locations, comprehensive health benefits, training and reimbursement programs, diverse teams, opportunities for professional development, and an equal opportunity employer committed to inclusion.

Tempo is a cloud software company with over 30,000 customers, including a third of Fortune 500, offering integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting, and is the #1 time management add-on for Jira; it started in 2007 and aims to help teams work smarter with heart. The role is Senior Backend Developer (Cloud) to join the engineering team and work on flagship products—Tempo Timesheets, Capacity Planner, and Financial Manager for Jira Cloud—collaborating with product managers, designers, developers, QA, and technical writers to solve customers’ problems. You’ll write efficient, readable, maintainable, testable code in Kotlin/Java, create unit tests, perform peer reviews, and address user experience, security, and performance while helping maintain Atlassian plugins used by thousands worldwide. Requirements include 4+ years server-side development in Java/Kotlin, plus experience with TypeScript/React a plus; CS degree; fundamentals; API design; scalable distributed systems; Kubernetes and AWS; SQL and NoSQL; strong communication and English; ability to work autonomously remotely; ability to learn and elaborate technical specs with teammates. Why Tempo? Impact, Innovation, Collaboration, Growth; remote-first environment, unlimited vacation, health/dental/vision, training reimbursement, WFH reimbursement, travel to international offices, inclusive equal opportunity, apply in English, and join Tempo to shape the future of enterprise productivity software.

Zendesk’s Professional Services team helps a wide range of customers map business needs to Zendesk, with Managed Services Consultants acting as experience-makers to drive adoption and value. In this role you’ll manage a portfolio of Managed Services customers, maintain a backlog, provide proactive and reactive guidance, and work to minimize churn while demonstrating ongoing value. You will maintain product expertise, educate customers, delegate requests to global colleagues while ensuring quality, collaborate on premier service policies, and assemble the business problem with the customer to configure Zendesk to go above and beyond. Basic qualifications include 3+ years in consulting or customer success, strong communication and relationship-building skills, ability to interface with managers, multitasking ability, 10% travel, and a passion for customer service; preferred qualifications include tech curiosity, Zendesk or SaaS experience, and multilingual ability. The role operates in a hybrid model with a Lisbon office presence and in-person collaboration, while also offering remote work flexibility, along with Zendesk’s commitment to diversity, AI screening disclosures, and accommodations for applicants with disabilities.

Tempo serves 30,000+ customers, including a third of Fortune 500, and offers integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting, while being the #1 time management add-on for Jira in the Atlassian ecosystem. The company, founded in 2007, seeks a passionate full-stack developer to join the Custom Charts for Jira and Confluence product team, collaborating with product managers, designers, developers, QA engineers, and technical writers to solve customer problems. Responsibilities include writing efficient, testable client-side code in TypeScript/JavaScript, creating unit and performance tests, performing code reviews, and working with the team to deliver Atlassian plugins used by thousands of people in major companies, with emphasis on UX, security, and performance. The ideal candidate has 4+ years of commercial experience in TypeScript/React and 4+ years in server-side Java for web apps, API design skills, CS fundamentals, strong TS/JS/CSS/HTML knowledge, experience building complex UIs, and excellent English and soft skills for autonomous remote work and learning. Tempo offers a remote-first environment, unlimited vacation, health/dental/vision insurance, savings plan, training and WFH reimbursements, diverse teams, real impact, social activities, optional in-person meetups, travel opportunities, an employee referral program, and a commitment to equal opportunity and inclusivity.

Zendesk is hiring a Dutch-speaking Business Development Representative as part of its Sales Development function to drive new business for the EMEA region and to provide sales training and career growth. The role involves owning a busy outbound pipeline, prospecting cold accounts and new segments within existing Zendesk customers, creating high-value pipeline from startups to enterprise, and delivering an outstanding customer experience while representing the brand. Requirements include a minimum of six months in a sales-related role, a passion for consultative SaaS sales, excellent written/verbal communication, fluency in English and Dutch (Danish/Swedish is a plus), and a hybrid Lisbon-based work arrangement. Zendesk offers strong leadership, a buddy system, and flexible work options with the tools needed to succeed (e.g., MacBook, home office setup, Sales Navigator, Zoom). Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, may use AI or automated screening in the hiring process, and provides accommodations for applicants with disabilities.

Tempo has 30,000+ customers, including a third of Fortune 500 companies, and offers integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting; it is the #1 time management add-on for Jira in the Atlassian ecosystem. The role is for an experienced QA engineer on Structure for Jira, part of an agile team that prioritizes working software over comprehensive documentation and faces challenges like compatibility testing across browsers, Jira, Confluence, and other plugins, as well as balancing speed with quality. Responsibilities include planning testing activities, conducting requirements, performance, compatibility, and system-level integration testing, performing exploratory and scripted testing, triaging issues, and communicating with product managers, designers, developers, QA engineers, and writers. Requirements include at least 2 years of testing experience, manual functional/regression/exploratory testing, web application testing, understanding of SDLC and software development methodologies, and Jira/Confluence experience; advantages include ISTQB, Jira administration, Agile, mind maps, performance testing, and security testing. Tempo offers remote-first work, unlimited vacation in many locations, comprehensive benefits, opportunities for professional growth, diverse teams, and an inclusive culture that values impact and collaboration.

Tempo serves over 30,000 customers, including a third of Fortune 500, and offers an integrated suite for time management, resource planning, budgeting, roadmapping, and program management, positioning itself as the leading time-management add-on for Jira since 2007. The company aims for teams to work better and operates with a heart-driven tech culture, continually innovating award-winning products and expanding solutions in the Atlassian ecosystem. The SRE role sits in the European SRE team and collaborates with the Global SRE team to design, implement, and maintain infrastructure, CI/CD pipelines, AWS deployments, Kubernetes automation, monitoring, and on-call support, while ensuring security and compliance. Required qualifications include 6+ years of experience with Kubernetes, Docker, Git, Linux, Bash, Terraform, Prometheus, cloud deployments, and software design patterns, along with programming ability; prior experience with Helm, FluxCD, GitHub Actions, Ansible, Datadog, Java/Kotlin apps, and Atlassian ecosystem is a plus. Benefits and culture include remote-first work, health/dental/vision and savings benefits, training and travel perks, diverse teams with development opportunities, an inclusive equal-opportunity workplace, and an invitation to apply with resumes in English.

Tempo serves 30,000+ customers, including a third of Fortune 500 companies, with integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams deliver value from vision to impact. Founded in 2007 as a time-tracking tool, Tempo is now the #1 time management add-on for Jira and a trusted name in the Atlassian ecosystem, aiming to help everyone work smarter. The company is hiring an experienced SRE for the European team (part of Global SRE) to design and maintain scalable, secure, and cost-efficient infrastructure on AWS, using Kubernetes, CI/CD automation, monitoring, and on-call support. Requirements include 6+ years of experience and strong skills in Kubernetes, Docker, Git, Linux, Bash, Terraform, Prometheus, cloud deployments, software design, and at least one programming language, with bonus points for Helm, FluxCD, GitHub Actions, Ansible, Datadog, Java/Kotlin, and Atlassian ecosystem experience. Tempo highlights impact, innovation, collaboration, and growth with a remote-first culture, competitive benefits, training reimbursement, travel opportunities, and an inclusive, equal-opportunity workplace.

Tempo serves 30,000+ customers, including a third of Fortune 500, offering a suite of integrated tools for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams turn vision into value. Founded in 2007 as a time-tracking tool, Tempo has become the #1 time management add-on for Jira and a trusted name in the Atlassian ecosystem, aiming to help everyone work smarter with a heart. The company is seeking a Senior Backend Developer to join Structure for Jira Cloud, collaborating with product managers, designers, developers, QA, and technical writers to solve customer problems. Requirements include 4+ years of server-side Java/Kotlin development (at least 1 year Kotlin), a CS/SE degree, API design skills, experience with highly scalable distributed systems, and familiarity with Kubernetes, Cassandra, Kafka, Akka, and Java concurrency, plus strong English and autonomous work capability. Perks include remote-first work, unlimited vacation, comprehensive benefits, training reimbursement, and opportunities for professional growth, with a culture centered on impact, collaboration, and equal opportunity.

Tempo is a leading creator of Atlassian Marketplace apps serving more than 30,000 customers, including a third of the Fortune 500, with a product suite that has grown from time tracking to a scalable, award-winning SPM solution. The role is Enterprise Account Director for New & Expansion in the EMEA region, responsible for selling Tempo’s products to large organizations and managing the full sales process from qualification to close and ongoing account care. Responsibilities include positioning Tempo’s applications to enterprise customers, partnering with top solutions partners, expanding accounts, guiding decision-makers, building pipeline and forecasts, and collaborating with Pre-Sales and Sales Engineers. Requirements include 6+ years in enterprise B2B SaaS sales to large logos, a track record of quota attainment, the ability to manage complex sales cycles, and data-driven problem solving; French is a plus, and familiarity with Atlassian Marketplace or related ecosystems is beneficial. Tempo offers a remote-first environment, unlimited vacation in many locations, strong benefits, professional growth opportunities, and a commitment to equal opportunity and an inclusive culture, with resumes requested in English.

Zendesk is seeking a Sales Development Representative for the EMEA region to drive new business, manage a high volume of inbound leads, qualify high-value opportunities for Account Executives, and help grow the regional sales pipeline as part of a fast-growing customer support platform. The role requires you to be a key team member, upsell and cross-sell before passing opportunities to AEs, and contribute creatively to a collaborative, energetic “Zen” environment while striving to overachieve on targets. Requirements include fluency in Swedish or Danish and English, a passion for consultative sales, strong written and verbal communication, and either SaaS/business experience or a Bachelor’s/Master’s degree, with a self-starter, can-do attitude and customer-centric mindset. The position offers a hybrid work model with a Lisbon office component and remote work, serving a multicultural Europe, Middle East, and Africa team, and emphasizes building a great team environment. Zendesk highlights its inclusive culture, equal opportunity employment, AI screening as part of the process, and availability of accommodations to support applicants with disabilities.

Zendesk is hiring a Product Led Growth Sales Specialist to handle inbound inquiries and engage customers primarily via chat and email, with occasional calls, as a stepping stone into sales, marketing, or product management, and this is part of planned growth in our Digital Segment, working alongside traditional sales. Responsibilities include responding to high volumes of inbound leads and existing customer inquiries, articulating the value of Zendesk solutions, and proactively following up to resolve inquiries while developing product expertise to feed feedback to Product, Revenue Operations, and Advocacy. The role aims to create engaging conversations, establish trust as a trusted advisor, and identify when deeper engagement with an account manager is beneficial, also collaborating with core sales to hand over complex opportunities. Qualifications include excellent written English, a desirable second language, sales experience or a willingness to start in sales, ability to learn tools quickly, strong organization, and the ability to thrive in a fast-paced environment, with in-office work 4 days a week; prior SDR/BDR or other customer-facing roles are advantageous. Zendesk promotes hybrid work, diversity and inclusion, equal opportunity employment, and reasonable accommodations for applicants with disabilities, with an option to contact peopleandplaces@zendesk.com for accommodations and information on EEO rights.

Zendesk’s AI/ML Platform team builds the foundation for AI-driven customer experiences and is hiring a Senior ML Engineer to lead GenAI infrastructure, including the internal research platform, LLM Proxy, A/B testing, evaluation benchmarking, and agentic workflow orchestration tools. The role involves delivering robust, scalable systems by building LLM benchmarking frameworks, contributing to the LLM Proxy for safe and cost-optimized access to foundation models, and partnering with applied ML, product, and platform teams while implementing monitoring, observability, rate-limiting, and cost attribution. Candidates should have 5+ years in production ML systems, familiarity with core ML infrastructure (registries, feature stores, orchestration, inference serving), understanding of LLM/GenAI platforms, experience with cloud providers (GCP/AWS/Azure), Kubernetes, Docker, distributed systems, and proficiency in at least one server-side language with CI/CD mastery. Preferred qualifications include agentic automation experience and building developer productivity tools; the tech stack features Python, AWS, OpenAI/Anthropic/Google/Llama, Kubernetes, Docker, and Kafka, with the role offering full project ownership, meaningful impact, growth opportunities, and hybrid/remote flexibility. Zendesk emphasizes a diverse, inclusive workplace with equal opportunity, potential AI screening in compliance with policy, and accommodations for applicants with disabilities, along with a hybrid office arrangement and global locations.

Zendesk is seeking a Senior ML Engineer to build scalable ML/AI products that improve customer experience for millions of end users, working with Research Scientists and other engineers. Your daily work includes writing robust production-grade Python code for ML-powered features (like intent detection and sentiment analysis), designing scalable pipelines for large-scale text data (including real-time conversations), productionizing models and LLM-powered services, leading design and architecture decisions, evolving MLOps practices, mentoring juniors, and resolving production issues. Key challenges include enriching conversations with language detection and sentiment analysis, automating interactions and routing across languages and regions, conducting large-scale A/B testing and model evaluation, expanding retrieval and information extraction capabilities, and serving and monitoring large models with low latency. Required qualifications include strong Python software development skills, experience with scalable data processing (Spark, AWS Batch, Airflow), SQL and distributed data modeling, MLOps (CI/CD, model registries, retraining), cloud and microservices (AWS, Kubernetes, Docker), and familiarity with NLP/LLM libraries and production workflows. The role uses a stack including Python and Ruby, AWS, PyTorch, AWS Batch/MetaFlow, data stores like S3, RDS MySQL, Redis, Elasticsearch, Snowflake, Aurora, and deployment to Kubernetes with Docker and Kafka, and it features a hybrid in-office/remote schedule along with Zendesk’s commitments to diversity, equal opportunity, AI screening, and accommodations.

The role supports regional directives and collaborates with the wider partner team and internal cross-functional groups to manage the opportunity pipeline, support marketing campaigns and lead generation, and be accountable for partner-sourced and incremental revenue. Successful candidates will have SaaS/subscription experience, a robust, entrepreneurial mindset, strong critical thinking, and a can-do attitude. Key responsibilities include managing partner-sourced and named account pipelines, recruiting and managing new partner relationships, supporting existing revenue-generating partners, and collaborating across teams to grow knowledge of Zendesk products, generate product enthusiasm, and support quarterly business and partner GTM plans and marketing programs. Requirements include 2+ years in direct or indirect software sales (SaaS preferred), excellent verbal and written communication, proficiency with Google Apps/CRM tools, self-motivation and accountability, flexibility in a fast-paced environment, English plus French or German fluency, and a bachelor’s degree is an advantage. The role is hybrid with onsite and remote work, and Zendesk emphasizes diversity and inclusion, AI screening, equal opportunity hiring, and accommodations for applicants who need them.

Zendesk is hiring a Lead User Experience Researcher to collaborate with cross-functional teams in creating strategic research plans that enhance user experience. The role involves understanding customer needs through various research methods, leading research initiatives, and documenting user behavior to inform product design. Candidates should possess a portfolio demonstrating mixed research methods, experience in B2B or SaaS environments, and expertise in applied statistics. Responsibilities include executing research projects, mentoring the research team, and advocating for user-centered design. Additionally, Zendesk promotes a hybrid working environment while emphasizing diversity, equity, and inclusion in its workplace practices.

The job description outlines a hybrid work model at Zendesk, where employees work both remotely and in the office, with a flexible schedule determined by the hiring manager. Zendesk aims to enhance customer service through its software, streamlining communication for brands. The company is committed to providing an inclusive and fulfilling work experience while fostering diversity, equity, and inclusion in the workplace. Applicants should be aware that artificial intelligence may be used in the screening process for this position. Additionally, Zendesk offers accommodations for applicants with disabilities or disabled veterans, emphasizing compliance with relevant laws and support for equal opportunity.

Zendesk is seeking talented individuals for its Sales Development team in EMEA, which serves as a crucial entry point for a career in sales. The company emphasizes on providing top-notch sales training and a supportive environment to help team members excel. Ideal candidates should be native German speakers, fluent in English, and have at least six months of experience in a sales role, particularly within SaaS. The position involves managing an outbound pipeline, generating leads, and ensuring a stellar customer experience while working in a hybrid model. Zendesk is committed to diversity and inclusion, offering reasonable accommodations for applicants with disabilities and prioritizing a fulfilling work culture.

Zendesk aims to enhance customer experience through their products used by over 125,000 global brands. They are seeking a Staff Machine Learning Scientist to lead the development of advanced ML/AI models to support customer service teams, focusing on solving complex challenges like language detection and automated interactions. This role involves defining research agendas, mentoring scientists, and collaborating with engineering teams to ensure scalable solutions. Key qualifications include an MSc or PhD in a related field, a strong background in ML/AI, and proven leadership skills. Additionally, Zendesk promotes a hybrid work environment, offers a commitment to diversity and inclusion, and seeks to accommodate applicants with disabilities.

The role of Site Reliability Engineer (SRE) at Tempo involves building a robust infrastructure to support the engineering team while emphasizing the importance of quality and efficiency. Key responsibilities include designing CI/CD pipelines, automating processes related to infrastructure, and mentoring team members in the DevOps culture. Candidates should have over four years of relevant experience in a SaaS environment, expertise in AWS and Kubernetes, as well as strong problem-solving and communication skills. Tempo offers a fully remote work environment in Portugal, unlimited vacation, and comprehensive benefits, fostering a diverse and dynamic team culture. The company, known for its Atlassian Marketplace apps, aims to support teams in optimizing their workflows and is committed to inclusivity in its hiring practices.