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Zendesk’s Professional Services team helps a wide range of customers map business needs to Zendesk, with Managed Services Consultants acting as experience-makers to drive adoption and value. In this role you’ll manage a portfolio of Managed Services customers, maintain a backlog, provide proactive and reactive guidance, and work to minimize churn while demonstrating ongoing value. You will maintain product expertise, educate customers, delegate requests to global colleagues while ensuring quality, collaborate on premier service policies, and assemble the business problem with the customer to configure Zendesk to go above and beyond. Basic qualifications include 3+ years in consulting or customer success, strong communication and relationship-building skills, ability to interface with managers, multitasking ability, 10% travel, and a passion for customer service; preferred qualifications include tech curiosity, Zendesk or SaaS experience, and multilingual ability. The role operates in a hybrid model with a Lisbon office presence and in-person collaboration, while also offering remote work flexibility, along with Zendesk’s commitment to diversity, AI screening disclosures, and accommodations for applicants with disabilities.

Tempo serves 30,000+ customers, including a third of Fortune 500, and offers integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting, while being the #1 time management add-on for Jira in the Atlassian ecosystem. The company, founded in 2007, seeks a passionate full-stack developer to join the Custom Charts for Jira and Confluence product team, collaborating with product managers, designers, developers, QA engineers, and technical writers to solve customer problems. Responsibilities include writing efficient, testable client-side code in TypeScript/JavaScript, creating unit and performance tests, performing code reviews, and working with the team to deliver Atlassian plugins used by thousands of people in major companies, with emphasis on UX, security, and performance. The ideal candidate has 4+ years of commercial experience in TypeScript/React and 4+ years in server-side Java for web apps, API design skills, CS fundamentals, strong TS/JS/CSS/HTML knowledge, experience building complex UIs, and excellent English and soft skills for autonomous remote work and learning. Tempo offers a remote-first environment, unlimited vacation, health/dental/vision insurance, savings plan, training and WFH reimbursements, diverse teams, real impact, social activities, optional in-person meetups, travel opportunities, an employee referral program, and a commitment to equal opportunity and inclusivity.

Zendesk’s Enterprise Data & Analytics team is hiring a Senior Data Engineer to develop curated data products and data warehouse solutions (BigQuery/Snowflake) using dbt, Airflow, and Terraform, serving as a single source of truth across Zendesk. Responsibilities include collaborating with business partners to define analytics outcomes and data models, acting as the data model SME, implementing the enterprise data warehouse with SQL and dbt, building ELT pipelines with Airflow/Fivetran/dbt, and driving data quality, governance, and analytics across domains such as customer, finance, product, and sales. Required qualifications include 5+ years of experience with complex data pipelines, strong data modeling/architecture, advanced SQL, experience with Snowflake and dbt, API integrations, capability to translate business requirements into technical solutions, and solid documentation and data governance practices; Python is the primary language, with some exposure to others, and there is an emphasis on data integrity and root cause analysis. Preferred qualifications include Snowflake administration and performance tuning, knowledge of modern and classic data modeling (Kimball/Inmon), domain experience in Finance/Sales/Marketing, 3+ production-grade dbt projects, and expert Python skills. The role supports a hybrid work model with partial on-site requirements, and Zendesk emphasizes its commitment to diversity and equal opportunity, notes that AI may be used to screen applications, and provides information on accommodations for applicants with disabilities.

The role is a Sales Development position for Zendesk’s EMEA region focused on driving new business by managing a high volume of inbound leads and qualifying opportunities for Account Executives. It involves upselling and cross-selling before handing leads to AEs, contributing to a creative, collaborative, multicultural team across Europe, the Middle East, and Africa, and working to overachieve targets. Requirements include native French, fluent English, a passion for consultative sales, with SaaS sales experience or business internships preferred but not essential if you have a degree, and strong written/verbal communication with a self-starter mindset; the role is hybrid with part-time in Lisbon. Zendesk emphasizes its inclusive culture, offers a hybrid work model, and is an equal opportunity employer that provides accommodations for disabilities; AI or automated decision systems may be used to screen applications. Zendesk describes itself as the intelligent heart of customer experience, powering billions of conversations for well-known brands.

Zendesk is hiring a Business Development Representative for SMB UKI as part of its Sales Development team to drive new business across the EMEA region and to support career progression through sales training. The role requires owning a busy outbound pipeline, prospecting cold accounts and new divisions within existing Zendesk customers, and generating high-value pipeline across startups, unicorns, and enterprise companies. Requirements include a minimum of six months in a sales-related role, a consultative and customer-centric mindset, SaaS experience preferred, excellent English communication, a bachelor’s or master’s degree, and a hybrid Lisbon-based work setup with in-office days determined by the manager. Zendesk emphasizes a supportive culture with leadership and peer buddy support, flexible work arrangements, and tools to help you succeed, aligned with its mission as the intelligent heart of the customer experience. The company is an equal opportunity employer that values diversity and inclusion, offers accommodations for applicants with disabilities, and may use AI in screening, with accommodation requests handled via email.

Zendesk is seeking motivated Digital Inside Sales Specialists to manage a high-velocity sales process, become product experts, and guide both new and existing customers through the buying journey to understand Zendesk’s value. The role involves handling a large volume of inbound leads and inquiries across phone, video, chat, and email, conducting discovery calls and demos, and driving online conversions while meeting SLAs, KPIs, and a shared revenue target. Ideal candidates have at least one year of full sales-cycle experience (software/SaaS preferred), excellent written communication in French or Arabic (English a plus), and the ability to multitask many opportunities in a fast-paced environment. The position is based in Lisbon with a hybrid arrangement (in-office 3 days per week) and requires training travel to Zendesk offices. Zendesk emphasizes diversity and inclusion, uses AI as part of screening, and offers accommodations, promoting a flexible culture that combines in-person collaboration with remote work.

Zendesk is hiring a Digital Inside Sales Specialist in Lisbon to manage a high-velocity sales process, provide an excellent customer experience, become a product expert, and help build a new, fast-growing team. Responsibilities include handling inbound leads and existing customers via chat and email, resolving inquiries to drive online conversions, conducting discovery calls and demos, and representing the voice of the customer while meeting SLAs, KPIs, and a revenue target. Requirements include excellent English written communication (Dutch/French/Arabic a plus), 1+ year of full sales-cycle experience (SaaS preferred), passion for Zendesk, strong organizational skills, ability to multitask many opportunities, and the ability to work from the Lisbon office 3 days per week. The role is hybrid, with a schedule that combines onsite presence and remote work, and specifics are determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, may use AI to screen applications, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Staff Software Engineer for its AI Copilot team to deliver AI/ML-powered features at Zendesk’s scale, fitting into its customer-focused culture. You’ll collaborate with ML Scientists/Engineers, lead technical design discussions, build tools for model experimentation and management, partner with DevOps, feature, and platform teams, and drive the scalability and robustness of the platform while mentoring others. Required qualifications include fluency in Python or Ruby, 7+ years building and operating large-scale applications with the ability to steer technical direction, proficiency with RESTful APIs, Kafka, Docker, Kubernetes, and AWS or GCP, and the ability to navigate ambiguity and promote strong collaborative practices for AI/ML at scale. Preferred qualifications include experience with Airflow or Metaflow, LLM evaluation/monitoring tooling, PyTorch, and SQL or DBT, with the tech stack spanning Python and Ruby, AWS, PyTorch, Airflow/Metaflow, data in S3, RDS MySQL, and Snowflake, deployed to Kubernetes via Docker and heavy use of LLM tech. The role supports a hybrid work arrangement (onsite part of the week with remote flexibility) and Zendesk’s commitment to fairness, diversity, inclusion, and accommodations, with AI screening possible per policy.

Zendesk is hiring a Dutch-speaking Business Development Representative as part of its Sales Development function to drive new business for the EMEA region and to provide sales training and career growth. The role involves owning a busy outbound pipeline, prospecting cold accounts and new segments within existing Zendesk customers, creating high-value pipeline from startups to enterprise, and delivering an outstanding customer experience while representing the brand. Requirements include a minimum of six months in a sales-related role, a passion for consultative SaaS sales, excellent written/verbal communication, fluency in English and Dutch (Danish/Swedish is a plus), and a hybrid Lisbon-based work arrangement. Zendesk offers strong leadership, a buddy system, and flexible work options with the tools needed to succeed (e.g., MacBook, home office setup, Sales Navigator, Zoom). Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, may use AI or automated screening in the hiring process, and provides accommodations for applicants with disabilities.

The role is a Business Development Representative (Sales Development) for Zendesk's EMEA region, focused on driving new business, building a strong outbound pipeline, and accelerating career growth in a fast-paced environment. Responsibilities include being a key member of the sales team, managing a busy outbound pipeline, prospecting cold accounts and new divisions of existing customers, generating high-value pipeline from startups to enterprise companies, and delivering an outstanding customer experience while representing the Zendesk brand. Requirements include at least 6 months of sales experience, a passion for consultative SaaS sales, a customer-centric self-starter attitude, excellent written and verbal communication, fluency in English and Spanish, and a Lisbon-based hybrid work arrangement with part-time in the local office as determined by the hiring manager. Zendesk offers strong leadership, a buddy/mentorship program, flexible work options with necessary tools, and a supportive environment geared toward development and success. The posting also notes Zendesk’s commitment to diversity and inclusion, the potential use of AI screening, equal opportunity employment, and available accommodations for applicants with disabilities upon request.

The Sales Development Analyst - EMEA role, based in Lisbon, sits within Zendesk’s Global Go-to-Market Sales Development Operations team and focuses on driving the efficiency and strategic impact of the top-of-funnel motion for the EMEA region while aligning SDR activities with global pipeline goals. The ideal candidate is a detail-oriented, data-driven problem solver with strong analytical skills and a solid understanding of the Sales Development function in a SaaS environment, eager to combine AI and automation with human creativity to accelerate growth and provide actionable coaching insights to SDR leadership. Core responsibilities include strategic analytics, ROI tracking, and dashboards for SDR/BDR teams; designing and deploying an AI-powered automation strategy; managing cross-functional workflows; and promoting best practices across the organization. Required experience includes 1+ year in a Sales Operations or related role, proficiency with the core GTM stack (Salesforce, Tableau, Looker, Snowflake) and engagement and data tools (Groove, Outreach, LeanData, ZoomInfo, Lusha, Gong, Eloqua, Clari), plus SQL and Google Apps, with familiarity integrating AI into GTM workflows. Zendesk emphasizes hybrid work, a diverse and inclusive culture, notes that AI may be used for screening, and provides accommodations as an equal opportunity employer (AA/EEO/Veterans/Disabled).

Tempo has 30,000+ customers, including a third of Fortune 500 companies, and offers integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting; it is the #1 time management add-on for Jira in the Atlassian ecosystem. The role is for an experienced QA engineer on Structure for Jira, part of an agile team that prioritizes working software over comprehensive documentation and faces challenges like compatibility testing across browsers, Jira, Confluence, and other plugins, as well as balancing speed with quality. Responsibilities include planning testing activities, conducting requirements, performance, compatibility, and system-level integration testing, performing exploratory and scripted testing, triaging issues, and communicating with product managers, designers, developers, QA engineers, and writers. Requirements include at least 2 years of testing experience, manual functional/regression/exploratory testing, web application testing, understanding of SDLC and software development methodologies, and Jira/Confluence experience; advantages include ISTQB, Jira administration, Agile, mind maps, performance testing, and security testing. Tempo offers remote-first work, unlimited vacation in many locations, comprehensive benefits, opportunities for professional growth, diverse teams, and an inclusive culture that values impact and collaboration.

Tempo serves over 30,000 customers, including a third of Fortune 500, and offers an integrated suite for time management, resource planning, budgeting, roadmapping, and program management, positioning itself as the leading time-management add-on for Jira since 2007. The company aims for teams to work better and operates with a heart-driven tech culture, continually innovating award-winning products and expanding solutions in the Atlassian ecosystem. The SRE role sits in the European SRE team and collaborates with the Global SRE team to design, implement, and maintain infrastructure, CI/CD pipelines, AWS deployments, Kubernetes automation, monitoring, and on-call support, while ensuring security and compliance. Required qualifications include 6+ years of experience with Kubernetes, Docker, Git, Linux, Bash, Terraform, Prometheus, cloud deployments, and software design patterns, along with programming ability; prior experience with Helm, FluxCD, GitHub Actions, Ansible, Datadog, Java/Kotlin apps, and Atlassian ecosystem is a plus. Benefits and culture include remote-first work, health/dental/vision and savings benefits, training and travel perks, diverse teams with development opportunities, an inclusive equal-opportunity workplace, and an invitation to apply with resumes in English.

Tempo serves 30,000+ customers, including a third of Fortune 500 companies, with integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams deliver value from vision to impact. Founded in 2007 as a time-tracking tool, Tempo is now the #1 time management add-on for Jira and a trusted name in the Atlassian ecosystem, aiming to help everyone work smarter. The company is hiring an experienced SRE for the European team (part of Global SRE) to design and maintain scalable, secure, and cost-efficient infrastructure on AWS, using Kubernetes, CI/CD automation, monitoring, and on-call support. Requirements include 6+ years of experience and strong skills in Kubernetes, Docker, Git, Linux, Bash, Terraform, Prometheus, cloud deployments, software design, and at least one programming language, with bonus points for Helm, FluxCD, GitHub Actions, Ansible, Datadog, Java/Kotlin, and Atlassian ecosystem experience. Tempo highlights impact, innovation, collaboration, and growth with a remote-first culture, competitive benefits, training reimbursement, travel opportunities, and an inclusive, equal-opportunity workplace.

Tempo serves 30,000+ customers, including a third of Fortune 500, offering a suite of integrated tools for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams turn vision into value. Founded in 2007 as a time-tracking tool, Tempo has become the #1 time management add-on for Jira and a trusted name in the Atlassian ecosystem, aiming to help everyone work smarter with a heart. The company is seeking a Senior Backend Developer to join Structure for Jira Cloud, collaborating with product managers, designers, developers, QA, and technical writers to solve customer problems. Requirements include 4+ years of server-side Java/Kotlin development (at least 1 year Kotlin), a CS/SE degree, API design skills, experience with highly scalable distributed systems, and familiarity with Kubernetes, Cassandra, Kafka, Akka, and Java concurrency, plus strong English and autonomous work capability. Perks include remote-first work, unlimited vacation, comprehensive benefits, training reimbursement, and opportunities for professional growth, with a culture centered on impact, collaboration, and equal opportunity.

Tempo is a leading creator of Atlassian Marketplace apps serving more than 30,000 customers, including a third of the Fortune 500, with a product suite that has grown from time tracking to a scalable, award-winning SPM solution. The role is Enterprise Account Director for New & Expansion in the EMEA region, responsible for selling Tempo’s products to large organizations and managing the full sales process from qualification to close and ongoing account care. Responsibilities include positioning Tempo’s applications to enterprise customers, partnering with top solutions partners, expanding accounts, guiding decision-makers, building pipeline and forecasts, and collaborating with Pre-Sales and Sales Engineers. Requirements include 6+ years in enterprise B2B SaaS sales to large logos, a track record of quota attainment, the ability to manage complex sales cycles, and data-driven problem solving; French is a plus, and familiarity with Atlassian Marketplace or related ecosystems is beneficial. Tempo offers a remote-first environment, unlimited vacation in many locations, strong benefits, professional growth opportunities, and a commitment to equal opportunity and an inclusive culture, with resumes requested in English.

Zendesk is seeking a Sales Development Representative for the EMEA region to drive new business, manage a high volume of inbound leads, qualify high-value opportunities for Account Executives, and help grow the regional sales pipeline as part of a fast-growing customer support platform. The role requires you to be a key team member, upsell and cross-sell before passing opportunities to AEs, and contribute creatively to a collaborative, energetic “Zen” environment while striving to overachieve on targets. Requirements include fluency in Swedish or Danish and English, a passion for consultative sales, strong written and verbal communication, and either SaaS/business experience or a Bachelor’s/Master’s degree, with a self-starter, can-do attitude and customer-centric mindset. The position offers a hybrid work model with a Lisbon office component and remote work, serving a multicultural Europe, Middle East, and Africa team, and emphasizes building a great team environment. Zendesk highlights its inclusive culture, equal opportunity employment, AI screening as part of the process, and availability of accommodations to support applicants with disabilities.

Zendesk is the world’s leading Customer Support Platform and is rapidly expanding its EMEA sales organization to drive growth. The Sales Development role is a key part of this effort, responsible for driving new business in Europe, the Middle East and Africa by managing a high volume of inbound leads, qualifying high-value opportunities for Account Executives, and upselling/cross-selling where appropriate. The role emphasizes contributing to a collaborative, multicultural team, overachieving on targets, delivering an outstanding customer experience, and building a foundation for a sales career. Requirements include fluency in English (a second European language is a bonus), a passion for consultative sales, a degree or relevant experience (SaaS sales or internships are a plus), and a hybrid work arrangement with a Lisbon office, with the specific in-office schedule determined by the hiring manager. Zendesk is committed to equal opportunity and inclusion, may use AI in screening applications, and offers accommodations for applicants with disabilities.

Zendesk is hiring for a Sales Development role in EMEA, presenting it as a top sales training ground that focuses on recruiting high-potential talent and coaching for sales excellence to drive growth in the region. The role involves being a key team member driving new business, managing a busy outbound pipeline, prospecting into cold accounts and new groups within existing customers, and generating high-value pipeline across startups, unicorns, and enterprise businesses while delivering an outstanding customer experience. Requirements include at least 6 months of sales experience, a passion for consultative SaaS sales, a “Can Do” / “Winner” attitude with a self-starter mindset, excellent written and verbal communication, fluency in English and Arabic, and a bachelor’s or master’s degree is preferable, with availability to work in a Lisbon hybrid model. Zendesk highlights a hybrid work model, a global presence, and the potential use of AI or automated decision systems for screening, while affirming equal opportunity, ongoing diversity, equity & inclusion efforts, and accommodations for applicants with disabilities. The posting emphasizes Zendesk’s mission to power billions of customer conversations and invites candidates to join a talented, ambitious, and fun sales team that embodies the company culture.

Zendesk is hiring for a Sales Development role in EMEA to fuel new business and provide a training-ground for sales careers within the company. You will be a key member of the sales team, managing a busy outbound pipeline, prospecting into new accounts and divisions of existing customers, and delivering an outstanding customer experience. Candidates need at least 6 months in a sales-related role, a passion for consultative/SaaS sales, strong communication, a winner mindset, English fluency, and hybrid work availability with a Lisbon office plus remote work; a bachelor’s or master’s degree is preferred. Zendesk emphasizes its collaborative, inclusive culture and a hybrid work model, and is an equal opportunity employer committed to diversity, equity, and inclusion. The hiring process may use AI screening, and the company offers accommodations for applicants with disabilities.

Zendesk is hiring a Product Led Growth Sales Specialist to handle inbound inquiries and engage customers primarily via chat and email, with occasional calls, as a stepping stone into sales, marketing, or product management, and this is part of planned growth in our Digital Segment, working alongside traditional sales. Responsibilities include responding to high volumes of inbound leads and existing customer inquiries, articulating the value of Zendesk solutions, and proactively following up to resolve inquiries while developing product expertise to feed feedback to Product, Revenue Operations, and Advocacy. The role aims to create engaging conversations, establish trust as a trusted advisor, and identify when deeper engagement with an account manager is beneficial, also collaborating with core sales to hand over complex opportunities. Qualifications include excellent written English, a desirable second language, sales experience or a willingness to start in sales, ability to learn tools quickly, strong organization, and the ability to thrive in a fast-paced environment, with in-office work 4 days a week; prior SDR/BDR or other customer-facing roles are advantageous. Zendesk promotes hybrid work, diversity and inclusion, equal opportunity employment, and reasonable accommodations for applicants with disabilities, with an option to contact peopleandplaces@zendesk.com for accommodations and information on EEO rights.

The AI Specialist, Customer Success is a dynamic advisory role focused on helping Zendesk customers realize business outcomes quickly by leveraging Advanced AI Agents, spanning contacts from CXO-level to administrators. Their mission is to drive AI adoption through outcome-driven engagement, partner with the Customer Success organization and other teams to ensure value realization, and work with Customer Success, Professional Services, and Product Development to maximize AI impact. Key responsibilities include proactive health management, accelerating AI adoption, building strong customer relationships, delivering onboarding and ongoing engagement with mutual Success Plans, advocating for customers within Zendesk, coordinating with technical teams, and tracking engagement and account health metrics. Qualifications require at least 3 years in Customer Success/Experience in enterprise SaaS, the ability to demonstrate AI’s business value to technical and non-technical stakeholders, strong multi-tasking and cross-functional influence, and a bachelor’s degree in a related field plus familiarity with customer success tools like Gainsight. Zendesk supports a hybrid work model, emphasizes diversity and inclusion, offers accommodations for disabilities, and is an equal opportunity employer with offices and collaboration opportunities worldwide.

Zendesk’s AI/ML Platform team builds the foundation for AI-driven customer experiences and is hiring a Senior ML Engineer to lead GenAI infrastructure, including the internal research platform, LLM Proxy, A/B testing, evaluation benchmarking, and agentic workflow orchestration tools. The role involves delivering robust, scalable systems by building LLM benchmarking frameworks, contributing to the LLM Proxy for safe and cost-optimized access to foundation models, and partnering with applied ML, product, and platform teams while implementing monitoring, observability, rate-limiting, and cost attribution. Candidates should have 5+ years in production ML systems, familiarity with core ML infrastructure (registries, feature stores, orchestration, inference serving), understanding of LLM/GenAI platforms, experience with cloud providers (GCP/AWS/Azure), Kubernetes, Docker, distributed systems, and proficiency in at least one server-side language with CI/CD mastery. Preferred qualifications include agentic automation experience and building developer productivity tools; the tech stack features Python, AWS, OpenAI/Anthropic/Google/Llama, Kubernetes, Docker, and Kafka, with the role offering full project ownership, meaningful impact, growth opportunities, and hybrid/remote flexibility. Zendesk emphasizes a diverse, inclusive workplace with equal opportunity, potential AI screening in compliance with policy, and accommodations for applicants with disabilities, along with a hybrid office arrangement and global locations.

Zendesk is seeking a Staff Machine Learning Engineer to level up its full-text search platform and support retrieval-augmented-generation across multiple channels, collaborating with Product Management, ML scientists, and engineers to deliver AI-powered capabilities at scale. The role involves delivering AI features using the latest LLM tech, mentoring junior engineers, maintaining the stability of deployed services, writing clean code, and contributing to technical design and best practices. Key challenges include expanding the RAG platform for new use cases, integrating hybrid search with vector embeddings and keyword retrieval, improving ranking, optimizing indexing speed and cost, and enabling cross-channel retrieval. Basic qualifications include proficiency in Python or Ruby, understanding software architecture patterns, a collaborative growth mindset, ability to work independently, experience building scalable systems, and capacity to formulate hypotheses and run experiments; preferred qualifications include designing ML-enabled search solutions (ideally with Elasticsearch), AWS deployment, and event-driven architectures with Kafka. The tech stack centers on Python and Ruby, PyTorch, AWS, data stores such as MySQL, Redis, S3, Elasticsearch, Kafka, Snowflake; services run on Kubernetes with Docker, while monitoring is done with Datadog and Sentry, and Zendesk offers an inclusive culture with growth opportunities and ownership of features at scale.

This role is a Sales Development position for Zendesk's EMEA region, aimed at driving new business and building a high-potential pipeline through outbound prospecting across startups to enterprise customers. You will be a key member of the sales team, executing on regional strategy, managing a busy outbound pipeline, and using creative prospecting—including social tools—to generate high-value leads and deliver an excellent customer experience. Requirements include a minimum of six months in a sales-related role, a passion for consultative SaaS sales, strong written and verbal communication, English fluency, a degree preferred, and the ability to work in a hybrid Lisbon-based setup. Zendesk offers a supportive culture with a leadership team focused on development, a dedicated buddy to help you get started, and flexible work arrangements plus equipment and tools to enable success. The company emphasizes equal opportunity, diversity and inclusion, AI screening in line with policy, and accommodations for applicants with disabilities, with a hybrid work model that includes in-office time determined by the hiring manager.

The Technical Account Manager (TAM) at Zendesk partners with customers to craft and implement strategies that enable innovation and exceptional customer and employee experiences, collaborating with agents, admins, IT teams, CX Directors and executives while guiding the client’s team rather than performing implementations. They work with Success, Sales and Premier Enterprise teams to establish relationships across all CX stakeholders, document the customer’s CX ecosystem (use-cases, workflows, configurations, integrations, apps, and compliance) and lead the adoption of Zendesk capabilities to deliver quick wins through demos and standard processes. As owner of the Premier Enterprise offering, the TAM develops and leads a Customer Technical Roadmap with short-, medium- and long-term improvement plans, and conducts weekly operational reviews and value playback with the client, Zendesk and other stakeholders. They orchestrate the use of Zendesk resources (PSE, Assist/TA, Professional Services, Training, Product Managers), coordinate with Premier Support and customer support to ensure robust issue resolution, and advocate for customer needs to accelerate product feedback and feature delivery. The role is hybrid, with partial remote work and a requirement to be in the local office part of the week; candidates should have 7+ years of technical experience (5+ in enterprise), Zendesk knowledge, strong communication, SaaS and API experience, and a proven ability to operate in a collaborative environment, with Zendesk committing to equal opportunity, diversity, inclusion and accommodations, and noting the potential use of AI in screening applications.

Zendesk is seeking a Senior ML Engineer to build scalable ML/AI products that improve customer experience for millions of end users, working with Research Scientists and other engineers. Your daily work includes writing robust production-grade Python code for ML-powered features (like intent detection and sentiment analysis), designing scalable pipelines for large-scale text data (including real-time conversations), productionizing models and LLM-powered services, leading design and architecture decisions, evolving MLOps practices, mentoring juniors, and resolving production issues. Key challenges include enriching conversations with language detection and sentiment analysis, automating interactions and routing across languages and regions, conducting large-scale A/B testing and model evaluation, expanding retrieval and information extraction capabilities, and serving and monitoring large models with low latency. Required qualifications include strong Python software development skills, experience with scalable data processing (Spark, AWS Batch, Airflow), SQL and distributed data modeling, MLOps (CI/CD, model registries, retraining), cloud and microservices (AWS, Kubernetes, Docker), and familiarity with NLP/LLM libraries and production workflows. The role uses a stack including Python and Ruby, AWS, PyTorch, AWS Batch/MetaFlow, data stores like S3, RDS MySQL, Redis, Elasticsearch, Snowflake, Aurora, and deployment to Kubernetes with Docker and Kafka, and it features a hybrid in-office/remote schedule along with Zendesk’s commitments to diversity, equal opportunity, AI screening, and accommodations.

Zendesk seeks a seasoned Senior Product Manager to own the strategy and execution for the Zendesk for Contact Center portfolio, an AI-powered initiative that blends Zendesk’s ease of use with AWS infrastructure. In this role you’ll oversee multiple facets of the product, collaborate with cross-functional teams to design and deliver user-centric solutions, and define success metrics to drive data-informed decisions. You’ll champion the product across teams, work with engineering, design, and QA on ideation, requirements, and delivery, partner with Platform Architects and Advocacy, and coordinate with Product Marketing on go-to-market plans, while communicating the vision and roadmap to leadership. The ideal candidate has 5+ years in technical product management, a strong technical background, Agile experience, data-driven decision-making, the ability to manage competing priorities, and a track record of delivering results on greenfield initiatives with excellent communication skills. Zendesk is an equal opportunity, hybrid-work employer with a global presence and a commitment to diversity and inclusion, and notes that AI may be used to screen applications; more information is available on Zendesk’s careers site.

The role supports regional directives and collaborates with the wider partner team and internal cross-functional groups to manage the opportunity pipeline, support marketing campaigns and lead generation, and be accountable for partner-sourced and incremental revenue. Successful candidates will have SaaS/subscription experience, a robust, entrepreneurial mindset, strong critical thinking, and a can-do attitude. Key responsibilities include managing partner-sourced and named account pipelines, recruiting and managing new partner relationships, supporting existing revenue-generating partners, and collaborating across teams to grow knowledge of Zendesk products, generate product enthusiasm, and support quarterly business and partner GTM plans and marketing programs. Requirements include 2+ years in direct or indirect software sales (SaaS preferred), excellent verbal and written communication, proficiency with Google Apps/CRM tools, self-motivation and accountability, flexibility in a fast-paced environment, English plus French or German fluency, and a bachelor’s degree is an advantage. The role is hybrid with onsite and remote work, and Zendesk emphasizes diversity and inclusion, AI screening, equal opportunity hiring, and accommodations for applicants who need them.

Zendesk is hiring a Lead User Experience Researcher to collaborate with cross-functional teams in creating strategic research plans that enhance user experience. The role involves understanding customer needs through various research methods, leading research initiatives, and documenting user behavior to inform product design. Candidates should possess a portfolio demonstrating mixed research methods, experience in B2B or SaaS environments, and expertise in applied statistics. Responsibilities include executing research projects, mentoring the research team, and advocating for user-centered design. Additionally, Zendesk promotes a hybrid working environment while emphasizing diversity, equity, and inclusion in its workplace practices.

The job description outlines a hybrid work model at Zendesk, where employees work both remotely and in the office, with a flexible schedule determined by the hiring manager. Zendesk aims to enhance customer service through its software, streamlining communication for brands. The company is committed to providing an inclusive and fulfilling work experience while fostering diversity, equity, and inclusion in the workplace. Applicants should be aware that artificial intelligence may be used in the screening process for this position. Additionally, Zendesk offers accommodations for applicants with disabilities or disabled veterans, emphasizing compliance with relevant laws and support for equal opportunity.

Zendesk is seeking talented individuals for its Sales Development team in EMEA, which serves as a crucial entry point for a career in sales. The company emphasizes on providing top-notch sales training and a supportive environment to help team members excel. Ideal candidates should be native German speakers, fluent in English, and have at least six months of experience in a sales role, particularly within SaaS. The position involves managing an outbound pipeline, generating leads, and ensuring a stellar customer experience while working in a hybrid model. Zendesk is committed to diversity and inclusion, offering reasonable accommodations for applicants with disabilities and prioritizing a fulfilling work culture.

Zendesk is seeking a Staff Machine Learning Engineer to join their Machine Learning team, focusing on delivering AI/ML features for their customers. The role involves close collaboration with ML Scientists, leading technical discussions, and developing tools for model management and experimentation. Candidates should have at least 5 years of experience in large-scale application development, fluency in Python or Ruby, and a background in machine learning products or MLOps. Preferred qualifications include experience with Airflow, Metaflow, LLM evaluation tools, and familiarity with SQL or DBT. Zendesk embraces a hybrid work model that combines in-office collaboration with remote flexibility, and is committed to fostering diversity and inclusion in their workplace.

Zendesk aims to enhance customer experience through their products used by over 125,000 global brands. They are seeking a Staff Machine Learning Scientist to lead the development of advanced ML/AI models to support customer service teams, focusing on solving complex challenges like language detection and automated interactions. This role involves defining research agendas, mentoring scientists, and collaborating with engineering teams to ensure scalable solutions. Key qualifications include an MSc or PhD in a related field, a strong background in ML/AI, and proven leadership skills. Additionally, Zendesk promotes a hybrid work environment, offers a commitment to diversity and inclusion, and seeks to accommodate applicants with disabilities.

Zendesk is seeking a Principal Product Designer in Lisbon, Portugal, to lead product innovation for their AI-driven Zendesk Copilot. This role involves driving high-impact design initiatives, aligning design strategies with business goals, and enhancing human-centered design practices. The successful candidate will have a strong background in product design, mentorship experience, and a systems-thinking approach to complex challenges. Responsibilities include shaping product experiences, leading cross-functional collaboration, and ensuring design excellence. The position offers a hybrid work environment, emphasizing both in-person collaboration and remote flexibility, while Zendesk prioritizes diversity, equity, and inclusion in its hiring practices.

The role of Site Reliability Engineer (SRE) at Tempo involves building a robust infrastructure to support the engineering team while emphasizing the importance of quality and efficiency. Key responsibilities include designing CI/CD pipelines, automating processes related to infrastructure, and mentoring team members in the DevOps culture. Candidates should have over four years of relevant experience in a SaaS environment, expertise in AWS and Kubernetes, as well as strong problem-solving and communication skills. Tempo offers a fully remote work environment in Portugal, unlimited vacation, and comprehensive benefits, fostering a diverse and dynamic team culture. The company, known for its Atlassian Marketplace apps, aims to support teams in optimizing their workflows and is committed to inclusivity in its hiring practices.