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Zendesk requires candidates to be physically located in Karnataka or Maharashtra and to plan to work from that location, per the requisition. The role uses a hybrid work model with in-office presence part of the week, and the exact schedule is determined by the hiring manager. Zendesk describes itself as the intelligent heart of customer experience, powering billions of brand conversations and aiming to provide a fulfilling, inclusive workplace. The company may use AI or automated decision systems to screen applications and is an equal opportunity employer committed to diversity, equity, and inclusion, with accommodations available under applicable law. Applicants seeking accommodations can email peopleandplaces@zendesk.com with their request, and US-based applicants can access information about EEO rights.

Zendesk is seeking an Administrative Assistant in Pune to provide calendar management, travel planning, expense reporting, and day-to-day administrative support, acting as a culture ambassador in a fast-paced, collaborative environment. Key duties include orchestrating complex calendars across multiple executives and time zones, coordinating domestic and international travel, processing expenses, serving as a reliable point of contact, and assisting with meetings, events, and cross-functional projects. Qualifications cover proven administrative experience supporting multiple stakeholders globally, strong organizational and communication skills with a service-oriented mindset, ability to juggle competing priorities, and proficiency with Google Workspace, Zoom, and Slack. The role is hybrid, requiring in-office attendance part of the week, and Zendesk notes that candidates must be physically located and plan to work from Karnataka or Maharashtra, with the specific office location and in-office schedule set by the hiring manager. Zendesk emphasizes equal opportunity, inclusion, and accommodations, and may use AI in screening applicants as part of its commitment to fairness and transparency.

The role is Ruby on Rails - Senior Software Engineer responsible for Zendesk’s core User model, joining a Melbourne-based team with Pune-based foundational engineers to optimize in-product experiences for customers and developers. Daily tasks include owning features end-to-end, collaborating with the Tech Lead on design and implementation, contributing to cross-team technical discussions, breaking work into incremental pieces, balancing feature delivery with tech debt, conducting pairing and code reviews, and working with designers and product managers to shape the product’s future. Required qualifications include strong Ruby on Rails proficiency on a large Rails codebase, MySQL/Redis experience, a track record of delivering large-scale resilient web systems, excellent English communication, ability to explain complex technical decisions, and experience coaching and facilitating collaboration among engineers. Tech stack features Rails; data in MySQL and Redis; frontend in React/TypeScript (Ember migrated); Go/Java in adjacent services; communications via gRPC, REST, Kafka, GraphQL; deployed to Kubernetes with Docker and Spinnaker on AWS, monitored by Datadog; and a growth mindset to learn as you go. It's a hybrid Pune-based role under Zendesk’s Product Development Center of Excellence with a BOT model, requiring relocation to Pune and 3 days in the office; the posting notes that candidates must be located in Karnataka or Maharashtra; Zendesk commits to diversity, equal opportunity, and accommodations as needed.

The position is for Managed Shared Services Consultants who configure Zendesk solutions, advise on best practices, and provide hands-on support to a global portfolio, acting as an extension of customers' teams. Responsibilities include maintaining product expertise, managing a backlog for assigned customers, educating and guiding clients, collaborating with Managed Services Consultants across regions (USA/LATAM, EMEA, APAC) to gather requirements and prioritize work, performing detailed account reviews and configuration analyses, and designing, testing, and rolling out complex production updates while contributing to process improvements. Requirements include 6–10 years of professional consulting or customer-success experience, Zendesk experience a plus, SQL and Python scripting, experience with analytical tools (Excel/Tableau/Power BI), strong communication and problem-solving skills, exceptional attention to detail, the ability to work independently on multiple projects, and flexibility to work shifts, with German/French/Spanish language skills considered a plus. Candidates must be located in Karnataka or Maharashtra and participate in a hybrid work arrangement that requires in-office presence part of the week, with the schedule determined by the hiring manager. Zendesk is an equal-opportunity employer that values diversity and inclusion; AI or automated decision systems may be used in screening, and reasonable accommodations are available for applicants with disabilities.

Zendesk seeks a Staff Cloud Developer with strong backend and frontend skills to build scalable AWS-based cloud apps focused on data engineering, API integrations, and identity workflows using serverless technologies, with proficiency in Python, JavaScript/Node.js, and React. Responsibilities include developing Python-based AWS Lambda functions for serverless data pipelines and authentication, building RESTful and GraphQL APIs with API Gateway, and customizing Cognito user pools via Lambda triggers for authentication, MFA, and token management. The role also entails creating responsive React frontends for onboarding and data presentation, implementing scalable data pipelines via APIs, webhooks, and event streams, and collaborating with architecture and DevOps to maintain Infrastructure as Code using Terraform and CloudFormation, plus CI/CD automation. Required qualifications include a bachelor’s degree or equivalent, 8+ years of development with at least 3+ years in AWS serverless and data engineering, strong Python backend and JavaScript (Node.js/React) expertise, hands-on experience with AWS services (API Gateway, Lambda, Cognito, DynamoDB, RDS, SQS, EventBridge, S3), Cognito triggers, data pipelines, IaC (Terraform/CF), CI/CD, cloud security, and collaborative problem-solving. Preferred qualifications include experience with Amazon Connect, Docker/ECS/EKS, an AWS Developer Associate or similar certification, Agile/DevOps experience, and nice-to-haves such as AI tools in customer support with AWS AI/ML or Zendesk API familiarity; note that candidates must be physically located in Karnataka or Maharashtra, India, and Zendesk may use AI screening in accordance with policy while upholding equal opportunity and inclusion.

The job is for a Staff Software Engineer who will serve as the technical leader, defining the architecture, execution strategy, and long-term roadmap to build a feature-rich system that helps admins onboard, adopt, and manage Zendesk products and enables internal integrations. Responsibilities include independently driving system design, cross-team collaboration to architect scalable, secure, and performant solutions, making high-impact technical decisions, ensuring code quality, and evolving Zendesk’s architecture with a modern data platform and event-driven real-time processing. The role emphasizes collaboration with Product, Design, and Engineering leaders, proactive issue mitigation, end-to-end delivery ownership, building reusable components, participating in code reviews, and delivering features with quality and performance. The candidate will mentor senior engineers, promote a learning culture, drive best practices, participate in on-call rotations after training, lead agile ceremonies, and provide strategic leadership for near-to-mid-term success (1-2 years). Required qualifications include 12+ years of frontend enterprise SaaS experience, 10+ years with JavaScript/TypeScript and React/Redux, experience with Cypress/Jest, REST APIs, multi-tenant SaaS, autonomous work style, and strong English communication; the role is hybrid with at least 3 days in the office, and location restrictions note candidates must be located in Karnataka or Maharashtra despite the Pune-based posting.

Zendesk is hiring a Software Engineering Manager in Pune to lead the newly formed Data Applications Engineering team within Enterprise Data & Analytics, responsible for the full-stack development of an internal AI-powered GTM Intelligence Platform used by 1500+ employees. The role is the founding engineering leader at an early stage, combining management with hands-on work to build a collaborative culture and scale the system, coordinating with globally distributed teams and cross-functional stakeholders. Responsibilities include leading 2-4 engineers, guiding the transition from data science prototypes to production with clear API contracts, ensuring code quality, reliability, and observability, and fostering a high-performance, ownership-driven culture with regular 1:1s. Requirements include 10+ years in industry with 3+ years in technical leadership, a track record shipping full-stack web apps, a strong backend foundation (Python/Java, distributed systems) with frontend review for React/TypeScript, experience with OLTP databases and cloud data warehousing, AI adoption, and strong cross-functional communication; nice-to-haves include data/analytics engineering background, Python backend expertise, AI/LLM features, and familiarity with GTM tools. Location notes specify Pune on-site at least 3 days/week with Zendesk hiring limited to candidates in Karnataka or Maharashtra, along with Zendesk’s hybrid policy, equal opportunity statements, and the use of AI screening in the application process.

Zendesk is seeking a Senior Product Manager in Pune to architect growth-focused product experiences that make the product the primary driver of customer acquisition, onboarding, retention, and expansion. You will own the growth roadmap, define a revenue- and retention-oriented strategy with measurable hypotheses, and deliver a best-in-class self-serve journey from sign-up to expansion. You will build the Pune PM community, establish standards for research and experimentation, and articulate a clear point of view on responsible AI usage across onboarding, workflows, and recommendations. Requirements include 8+ years in B2B SaaS product management, experience with workflow or customer/employee service products, a track record of funnel metrics and A/B testing, and strong cross-functional influence across Sales, Marketing, Customer Success, and Engineering. The role is hybrid with at least 3 days in the office, requires candidates to be physically located in Maharashtra (Karnataka or Maharashtra per posting), and Zendesk emphasizes equal opportunity, diversity and inclusion, AI screening per policy, and accommodations for disabilities.

Zendesk is hiring a Pune-based frontend engineer to help improve the customer experience, with a globally dispersed engineering team and opportunities to work on products used by major brands, and the role requires in-office work at least 3 days a week. Daily responsibilities include collaborating with engineers, product management, and design to create simple yet sophisticated solutions, following development best practices such as design, pair programming, peer code review, documentation, testing, and continuous integration, and delivering from concept through QA, staging, and production deployment. The role asks for about 8 years of frontend experience with UX thinking, strong expertise in session management, ORM, caching, JavaScript, CSS/HTML, CSS-in-JS, JSON, and REST APIs, and experience building complex single-page apps with React or similar frameworks, plus hands-on experience with AI tools like Copilot, ChatGPT, and Claude. Bonus skills include CI/CD and delivery tools (GitHub Actions, Travis, Jenkins), experience with Ruby or Java, MySQL, AWS (Aurora), Datadog, instrumentation tools (Segment, Pendo), and JavaScript build tooling (Webpack, Node.js). Zendesk emphasizes hybrid work and inclusion, notes that AI may be used to screen applications, and states it is an AA/EEO employer with accommodations for applicants with disabilities; the role’s location is noted as Karnataka or Maharashtra per policy, in addition to the stated Pune base.

Zendesk is hiring an Engineering Manager in Pune to lead product engineering teams and directly impact the customer experience and business success. You will manage a team of 10–12 engineers, collaborate with cross-functional stakeholders across engineering, product, marketing and design, and drive timely delivery, code quality, and system reliability. The role requires 12+ years of industry experience with 3–4 years in technical leadership, mentoring ability, proficiency across tech stacks (React/Angular/JS, Java or Ruby) and cloud platforms (AWS/Azure/GCP), and strong Agile and communication skills. The position is hybrid, requiring in-office work at least 3 days a week in Pune, with location restricted to Maharashtra or Karnataka. Zendesk emphasizes diversity and inclusion, may use AI in screening, and offers accommodations for applicants with disabilities as part of an inclusive workplace.

Zendesk is hiring a Staff Machine Learning Engineer to shape the architecture and strategy of its GenAI platform, leading cross-functional efforts to standardize evaluation, access, observability, and orchestration of LLMs to deliver safe, performant AI experiences. The role will define platform-level solutions (LLM Proxy, model registry integrations, vendor abstraction, cost/usage attribution), scale evaluation and benchmarking frameworks, and establish company-wide safety and evaluation standards with automated checks. You will identify systemic failure modes, prioritize mitigations and retraining, drive platform reliability and capacity planning for LLM services, implement rate limiting and SLAs, and enable agentic workflows with secure integration patterns while partnering with engineering, product, research, and policy teams. Requirements include 8+ years building distributed systems and ML infrastructure, deep knowledge of LLMs and inference serving, strong system design, Python/Kubernetes/cloud, and experience with evaluation frameworks; preferred qualifications include experience with model registries, feature stores, agentic AI frameworks, and an advanced degree. The position is based in Pune, India (on-site) with hybrid work, and Zendesk notes that they hire only candidates physically located in Karnataka or Maharashtra as per the requisition; the company remains committed to equal opportunity and inclusion and may use AI screening as part of the hiring process.

Zendesk is hiring a Staff Data Platform Engineer (DevOps-focused) to join its newly formed Data Platform Team in Pune, building a data platform that powers advanced analytics and AI/ML integration across the Zendesk data ecosystem. The role entails leading architecture and roadmaps for end-to-end data ingestion, transformation, storage, and governance, establishing standardized data contracts, schemas, and tooling, and driving build-versus-buy evaluations to pilot new technologies. You will deliver secure, highly available data services at scale, define SLOs/SLIs, implement robust observability and incident response, and raise the engineering bar with standards for data modeling, testing, CI/CD, and infrastructure as code to improve resilience and developer experience. Basic qualifications include 10+ years of industry experience with at least 5+ years as a DevOps engineer, 4+ years building CI/CD pipelines (primarily GitHub Actions), 3+ years leading cross-team initiatives, experience with AWS, Terraform, Kubernetes/Docker, proficiency in Python/Go/Java/Scala, and strong communication skills; preferred qualifications include 3+ years building scalable data infrastructure with automation and experience with Airflow, dbt, and data governance/security practices. The role requires being physically located in Karnataka or Maharashtra with a hybrid work arrangement, and the stack includes GCP/AWS/Kubernetes/Docker/Terraform, data tools like Fivetran, Snowflake, dbt, and Airflow, plus monitoring via DataDog and MonteCarlo, along with Zendesk’s commitment to diversity and AI-assisted screening and accommodations for applicants with disabilities.

Zendesk is hiring a Staff Software Engineer to be the technical leader for the team, defining the architecture, execution strategy, and a long-term technical roadmap while building a feature-rich system to onboard, adopt, and manage Zendesk products and empower internal integrations. The ideal candidate is a self-starter who takes ownership and drives projects from start to finish, and the role is based in Pune, Maharashtra, with a requirement to work from the office at least 3 days a week; Zendesk also notes that hires must be physically located in Karnataka or Maharashtra. Day-to-day responsibilities include contributing to core code, breaking down features for incremental feedback, owning features, collaborating with tech leaders and global teams, guiding technical decisions, balancing feature delivery with tech debt, participating in pairing and code reviews, coordinating with designers and product managers, triaging customer issues, providing production support, and continuously improving observability, performance, reliability, and security while offering strategic leadership for the near to mid-term. Qualifications call for 9+ years in full-stack software engineering for enterprise-scale SaaS or large web apps, with strong proficiency in languages such as Java, Ruby, Go, Scala, TypeScript, or Node.js, plus 9+ years of JavaScript/TypeScript experience with React and Redux, solid MySQL experience, and a proven track record of delivering large-scale, resilient systems, along with excellent communication and the ability to influence without authority. The tech stack includes one of the largest Ruby on Rails codebases, MySQL and Redis data stores, occasional Go/Java services, and connections via gRPC, REST, Kafka, and GraphQL, deployed to Kubernetes with Docker and Spinnaker on AWS, and monitored with Datadog; the role features a hybrid work model, a commitment to diversity and inclusion, and accommodations for applicants with disabilities.

Zendesk is hiring for a Pune-based engineering role focused on improving customer experience at scale, with a globally distributed team and a hybrid setup requiring in-office presence. The role involves daily collaboration with engineers and product management, following the full development lifecycle from design to production, and ensuring code quality, debugging, and reliable delivery with proper testing and CI. Ideal candidates will have backend language proficiency (Java, Ruby, Python, Golang, NodeJS, Typescript, Scala), 2+ years in JavaScript/React, experience with JS tooling, and at least 8 years of hands-on coding including leadership in design and development, along with mentoring, collaboration, problem-solving, and strong communication skills. The role requires cross-team coordination across the SDLC, the ability to work with ambiguity, and a specific in-office schedule determined by the hiring manager; candidates must be located in Karnataka or Maharashtra. Zendesk is an equal opportunity employer, may use AI screening, and offers accommodations for disabilities while promoting diversity, inclusion, and fair employment practices.

Zendesk is hiring an AI Services Consultant to act as the technical and product expert for its AI-powered Resolution Platform, helping customers implement, configure, and optimize solutions to achieve rapid value. The role's mission is to provide technical solutions, remove blockers, and guide customers through agile, complex configurations to drive transformative business outcomes. Its overarching objectives are to accelerate time-to-value by driving adoption and operational excellence, serve as the customer’s AI technical expert, and lead end-to-end project delivery with clear scope and timelines. Requirements include 3+ years in Consulting/Professional Services, enterprise SaaS GTM experience, experience using adoption analytics and success plans, strong program management and communication skills, and eligibility to work from Karnataka or Maharashtra with a hybrid in-office schedule. Zendesk is an equal opportunity employer that values diversity and inclusion, may use AI screening as part of the hiring process, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Technical Product Manager for Audit, Traceability & Observability in Pune, India (hybrid, full-time). The role is an early-career PM position focused on building foundational capabilities for audit logging, traceability, and observability in the Action Builder engine to improve reliability, compliance, and incident response. You’ll own the product roadmap and requirements, collaborate with engineering, SRE, security, and legal/privacy teams, and turn telemetry into features such as searchable audit trails, distributed traces, retention policies, RBAC, plus dashboards and runbooks. Candidates should have 3+ years of PM or related experience (this is an entry/junior role) with strong technical literacy in distributed systems and observability, understanding of audit/compliance and data privacy, data analysis skills, and excellent communication; nice-to-haves include experience with automation platforms, event schemas, analytics tools, and cloud logging/archival knowledge. The role is restricted to applicants located in Karnataka or Maharashtra with a hybrid on-site schedule, and Zendesk notes AI screening and provides accommodations on request.

Zendesk is seeking a Senior Product Designer for its Agent Workspace in Pune, Maharashtra, with a requirement to work from the office at least three days a week and a hybrid arrangement. The role focuses on leading design for core agent experiences, helping agents triage, prioritize, and resolve issues across channels through rapid prototyping and data-driven iteration. You’ll collaborate with product managers, engineers, content designers, and cross-functional partners to turn ideas into usable experiences while balancing user needs, technical feasibility, and aggressive business timelines, with alignment across global teams. Candidates should have 6+ years of product design experience, a strong portfolio with measurable outcomes, experience with enterprise SaaS workflows (e.g., customer service or CRM), and proficiency in Figma and AI prototyping tools (Lovable, v0, Claude Code) plus usability testing, including experience working across geographies. Zendesk emphasizes diversity and inclusion, offers a hybrid work model, notes that AI may be used in screening, and provides accommodations for applicants with disabilities; eligibility requires being physically located in Karnataka or Maharashtra as per the requisition.

Zendesk is hiring a Staff Software Engineer in Pune to join the Data Applications Engineering team under Enterprise Data & Analytics, building an internal AI-powered GTM Intelligence Platform used by 1500+ employees. In this role you will own end-to-end delivery of complex features and platform components, influence architecture and technical direction, and mentor engineers to raise the team’s technical bar. You’ll design the service architecture for the platform—FastAPI microservices on Kubernetes, Snowflake Semantic Layer integration powering the NQL chatbot, and the AI agent infrastructure—plus develop robust backend microservices and frontend apps with secure API connectivity and strong observability. Required qualifications include a bachelor’s or master’s in CS/Engineering, 8+ years of professional software experience, proficiency in one or more backend languages (e.g., Java, Python, NodeJS, Typescript) and FastAPI, experience with microservices, Kubernetes, cloud platforms, CI/CD, performance profiling, and a demonstrated ability to mentor and translate business goals into technical plans. Location is Pune with a hybrid working model, but Zendesk can only hire candidates physically located in Karnataka or Maharashtra; the company emphasizes equal opportunity, diversity, AI-assisted screening, and accommodations as needed.

This role is a Technical Architect at Zendesk within the Professional Services & Global Engagement team, serving as the technical authority for strategic global customers and shaping robust, scalable architectures and integrations for an AI-driven customer experience. The ideal candidate is a high-energy problem-solver with both technical consulting savvy and full-stack programming expertise, comfortable presenting to customers and advising engineers and C-suite executives. Responsibilities include customer solutioning with SMEs, leading technical discovery to translate business problems into Zendesk solutions, designing and prototyping POCs, collaborating across teams, influencing the product roadmap, and proposing validated workarounds for product gaps. Basic qualifications require a bachelor’s degree or equivalent, 6+ years in software/SaaS with hands-on programming (Ruby, Python, Java, C#, or JavaScript), deep RESTful API experience, and the ability to work in the office 3x per week with a shifting schedule across AMER/APAC/EMEA, with location restrictions in Karnataka or Maharashtra. Preferred qualifications include Zendesk expertise and certifications, global experience, and innovative thinking, with the role operating under a hybrid model and Zendesk’s commitment to diversity, inclusion, AI screening, and accommodations.