The Ampin App
deep insights into the Atlassian community

Zendesk is hiring a Senior Engineer to build and scale a Kubernetes-based platform and automate its deployment and lifecycle using technologies like Kubernetes, AWS (EC2/EKS/CloudFormation), containerd, Consul and Vault, with Spinnaker for pipeline automation. The role involves maintaining deployment pipelines, adding advanced self-healing and configuration management, contributing to open source, maintaining engineering docs and blogs, and supporting developers on the platform while coordinating with security to meet SOC-II compliance. Must-have skills include moderate experience with Kubernetes, proficiency in Go or Ruby, experience in Platform Engineering or DevOps, and familiarity with AWS services such as EC2, EKS, CloudFormation and IAM, along with strong ownership and commitment to code quality and tests. Nice-to-have items include Linux experience, on-call production support, and experience building or running self-managed Kubernetes clusters. The role requires being located in Maharashtra (with a note listing Karnataka as an alternative in some postings) and follows a hybrid in-office model; Zendesk emphasizes equal opportunity, diversity and inclusion, may use AI in screening, and offers accommodations for disabilities.

Zendesk is hiring a Product Design Manager in Pune, India, to lead and mentor a growing design team, integrate designers into the broader design practice, and shape a world-class local design culture aligned with the global product strategy. The role reports to the Director, Product Design in the United States and collaborates with teams in the US, Australia, and Singapore, translating strategy and business goals into work across diverse projects while building cross-functional relationships. You will help scale the design practice by recruiting, hiring, onboarding, providing regular performance feedback and coaching, and championing design quality through critiques and feedback while refining processes and templates to increase impact. Requirements include 5+ years in design or related fields, 3+ years of managing direct reports, experience mentoring designers, strong collaboration and communication, and a portfolio showing end-to-end design work; candidates must be physically located in Karnataka or Maharashtra (Pune-based) and follow a hybrid schedule with partial in-office presence as determined by the hiring manager. Zendesk emphasizes equal opportunity and inclusion, notes that AI screening may be used, and offers accommodations for applicants with disabilities, inviting applicants to apply via the official Zendesk careers page.

Zendesk is hiring a seasoned software engineer for Agent Workspace, a hybrid role requiring relocation to Pune with 3 days in the office; candidates must be located in Karnataka or Maharashtra per requirements. The role focuses on building and maintaining microservices and APIs in Java 11+ (Vert.x) and developing frontend features using TypeScript, JavaScript, and React, with REST/GraphQL connectivity; backend architecture for performance and scalability; close collaboration with frontend, product, QA, and DevOps. Requirements include 6+ years of software engineering with 3+ years full-stack, strong JS/TS and React, 3+ years backend (Java preferred) plus Docker, AWS/GCP, relational and NoSQL databases, and excellent problem-solving and communication; agile experience. Bonus points for open-source contributions, CI/CD tooling, system monitoring, API design, mentoring, performance tuning, and driving modern engineering practices and roadmap contributions. Zendesk advocates for diversity and inclusion, offers a flexible hybrid work model, supports reasonable accommodations, and uses AI screening per policy.

Zendesk Product Security is a globally distributed team that embeds security into the software development lifecycle through processes and tooling, including a mature bug bounty program, security reviews, testing tooling, and vulnerability lifecycle management, with a focus on secure-by-design reviews and building new security tooling for customer-facing features. The role is hybrid and based in Pune, India, requiring relocation and three days in the office; candidates must be located in Karnataka or Maharashtra. You’ll join a high-performing team building distributed, high-scale integrations with partners like Slack, Atlassian, and AWS, processing around 10 million events per day and needing strong problem-solving and leadership. Daily duties include designing and leading customer-facing software projects, ensuring long-term viability (18+ months), managing time effectively, communicating clearly, mentoring juniors, championing accessibility, and collaborating with designers and product managers to optimize outcomes for customers. Requirements include 9+ years of full-stack software engineering experience (React/JS/Node/TS), proficiency with modern JavaScript frameworks, mono-repo tooling, Salesforce integrations, and experience integrating with Jira/Slack/Shopify; the tech stack includes Go, JavaScript/TypeScript, React/Redux, AWS, Spinnaker/Kubernetes, and data stores like Aurora/MySQL, DynamoDB, and S3, with Zendesk committed to equal opportunity, AI screening, and accommodations as part of its DEI efforts.

Zendesk builds AI-powered, customizable software that helps businesses connect with customers, and they believe great customer experiences start with great employee experiences. The role is Senior Technical Product Manager for the Custom Data Platform, with the team in Pune and a requirement to be located in Karnataka or Maharashtra, focusing on Custom Objects and Custom Fields to let customers model and manage data for AI and automation. You’ll shape the strategy and roadmap, collaborate across engineering, design, product marketing, and customer success, listen to customers to simplify data challenges, drive adoption, use data to guide decisions, and contribute to the API platform and catalog. Requirements include 5+ years of SaaS/enterprise product management experience, strong technical understanding of APIs, databases, data modeling, or platform extensibility, curiosity about customer workflows, familiarity with event streams and large-scale systems, and clear communication. Bonus points for experience with customer service or CRM platforms, low-code/no-code environments, or prior work with Custom Objects or Custom Fields; location is restricted to Karnataka or Maharashtra with a hybrid in-office schedule, and Zendesk emphasizes AI screening, diversity, and accommodations.

Zendesk is seeking a Senior Technical Product Manager to lead the development of ITSM Change Management capabilities within its Employee Service initiative, enabling ITIL-compliant workflows in Zendesk. The role requires understanding customer needs, becoming a subject-matter expert on the employee service offering, and guiding a cross-functional scrum team to execute the roadmap with global collaboration. Responsibilities include defining and owning the product roadmap for Change Management, synthesizing customer insights and market trends, collaborating with engineers, designers, and marketers, engaging with customers, analyzing data, researching competitors, and setting impact-focused success metrics while prioritizing simplicity and usability. Basic qualifications include 5+ years in product management in a fast-paced agile environment, ITSM/ITIL experience, a track record of shipping scalable products, and strong communication; preferred qualifications include a Bachelor's degree, data-driven B2B SaaS experience, knowledge of metrics and dashboards, and experience delivering ML/AI features. The role is limited to candidates located in Karnataka or Maharashtra with a hybrid on-site/remote schedule, and Zendesk emphasizes diversity and inclusion, AI-based screening, and accommodations for applicants with disabilities.

Zendesk is seeking a Senior Software Engineer to build and evolve a real-time data ingestion platform, focusing on data quality, observability, and pipeline reliability as data moves from Kafka to Snowflake via Snowpipe Streaming. The role involves designing and maintaining scalable data pipelines, developing internal tooling for schema validation and automated checks, and owning the reliability of ingestion systems deployed on AWS, with close collaboration across data producers, analytics engineers, platform teams, and business stakeholders. Core skills include solid Java programming, experience with distributed systems like Kafka and Snowflake, SQL for diagnostics and data quality workflows, and proficiency with Docker/Kubernetes and overall observability practices. The ideal candidate has a systems mindset, a passion for high-throughput real-time platforms, the ability to influence technical direction, and strong communication and mentoring skills; nice-to-haves include GenAI tools, cloud-native data platforms, and familiarity with dbt or ELT frameworks. Note on location and hybrid work: Zendesk states the role is open to candidates located in Maharashtra or Karnataka with a hybrid, partially in-office schedule, and the company emphasizes equal opportunity and accommodations.

Zendesk is hiring a Staff Software Engineer (Backend or Fullstack) for Change Management in Pune, India, on a hybrid, full-time basis to design and evolve the change request and approval framework. You will drive the architecture, execution, and technical roadmap for scalable, automated change-management workflows and collaborate across product, design, and engineering teams. The role requires 8+ years of backend or full-stack experience with strong Ruby on Rails and MySQL/Aurora expertise, plus JavaScript/TypeScript, React/Redux, GraphQL/REST, testing, and multi-tenant SaaS architecture. Preferred qualifications include ITSM/ITIL exposure, API design from scratch, and prior Zendesk platform familiarity, with the tech stack featuring Ruby/Rails/MySQL on the backend and React/GraphQL on the frontend, along with AWS and Kubernetes familiarity. Zendesk emphasizes hybrid work, growth opportunities, and a strong equal-opportunity, diversity-focused culture, with a location eligibility note that candidates must be located in Karnataka or Maharashtra and accommodations available upon request.

This is a hybrid Frontend QA Engineer role at Zendesk requiring 3 days in the office, relocation to Pune, and a location constraint that candidates be physically based in Karnataka or Maharashtra with a hybrid onsite schedule. The ideal candidate should have 6+ years of industry experience (including at least 3+ years in QA), a strong background in Cypress UI testing, proficiency in JavaScript and TypeScript, and experience managing GitHub CI/CD pipelines and testing infrastructure. Key responsibilities include designing and executing UI tests with Cypress and Capybara, collaborating with frontend developers, maintaining and improving automated testing frameworks, analyzing results and defects, managing the testing infrastructure, and mentoring engineers in Cypress, React, JavaScript, and TypeScript. Required qualifications include a Bachelor’s degree in CS/Engineering, 7+ years in software testing with 3+ years focused on frontend/UI testing, hands-on Cypress experience, JS/TS proficiency, testing infrastructure and GitHub CI/CD expertise, strong problem-solving and communication skills, and Agile/Scrum experience. Preferred qualifications include experience with Selenium or Playwright, Jest/Jasmine/Mocha, Git, knowledge of modern frontend frameworks (React/Angular/Vue), cloud-based testing, and Zendesk’s commitment to diversity, equal opportunity, AI screening, and accommodations for disabilities.

Zendesk is hiring for a senior software engineer to join its Pune Product Development Center of Excellence in a hybrid role, requiring relocation to Pune and three days in the office. The role focuses on designing, leading, and implementing distributed, high-scale integrations that extend Zendesk’s core SaaS product, collaborating with partners like Slack, Atlassian, and AWS, and handling around 10 million events per day. Candidates should have at least 6+ years of commercial software engineering experience, with 3+ years frontend (JavaScript/React) and 3+ years backend (Typescript/NodeJS/Java/Golang) and a track record of building reliable, scalable solutions. The tech stack includes JavaScript/TypeScript, Golang, Ruby on Rails, React-based frontends, AWS-based servers, Spinnaker deployments to Kubernetes, and data stored in Aurora/MySQL, DynamoDB, and S3, with experience building integrations with Jira/Slack/Shopify/MS Teams as a plus. Zendesk emphasizes diversity and inclusion, offers a hybrid working model, outlines privacy and accommodation policies, and notes location restrictions (Karnataka or Maharashtra) while inviting early hires to shape the Pune center’s culture and growth.

Zendesk is hiring a Senior Software Engineer for the Connector Lab in Pune to help build Action Builder, a next-generation iPaaS, in a hybrid role that requires relocation to Pune and three days per week in the office. The role involves designing, building, and maintaining third-party connectors with the Connector SDK, defining bundles and patterns, leading technical design discussions, collaborating with SDK and platform teams, and applying AI to accelerate development while ensuring connectors are scalable, secure, and observable. You’ll mentor junior engineers, set standards for testing, CI/CD, error handling, and observability, and partner with Product to identify the most impactful connectors for customers. Requirements include 7+ years in software development (ideally in integrations or API-driven systems), strong JavaScript/TypeScript skills, experience with REST/GraphQL/OAuth/webhooks, and hands-on work with third-party APIs and scalable architectures, plus a customer-focused mindset and strong communication. Zendesk highlights a Pune Product Development Center of Excellence, a flexible hybrid and inclusive culture with location-based hiring in Karnataka or Maharashtra, equal opportunity and accommodations from the company, and a note that AI may be used in screening.

Zendesk is establishing a Product Development Center of Excellence in Pune with a hybrid role that requires relocation to Pune and 3 days in the office, and candidates must be physically located in Karnataka or Maharashtra. You’ll join a high-performing team building distributed, high-scale SaaS integrations with partners like Slack, Atlassian, and AWS, handling roughly 10 million events per day. Your daily work includes designing, leading, and delivering customer-facing software projects, communicating effectively, mentoring others, and applying best practices across the development cycle. The role requires at least 6+ years of software engineering experience, 3+ years in frontend JavaScript/React, and 3+ years in TypeScript/NodeJS/Java/Golang for high-volume apps, with a focus on future-proofing and solving reliability issues at scale; experience integrating with Jira/Slack/Shopify/Teams is a plus. The tech stack spans JavaScript/TypeScript, Golang, Ruby on Rails, React, AWS, Spinnaker to Kubernetes, and data in Aurora/MySQL/DynamoDB/S3, and Zendesk emphasizes diversity, inclusion, AI screening, and accommodations within a flexible hybrid work model.

Zendesk is hiring a Software Engineer for the Engineering Productivity team in Pune, APAC, to tackle scalable technical challenges and help enhance Zendesk’s engineering processes. The Engineering Productivity team builds easy-to-use tools and infrastructure that simplify building, testing, and delivering reliable products, working closely with internal development teams to boost productivity. Daily duties include collaborating with engineers to design and develop solutions, attending stand-ups, writing clean code, participating in code reviews, troubleshooting issues, streamlining workflows, and staying up-to-date with new technologies. Candidate requirements include 3+ years of experience (with at least 2+ years in Jenkins, SonarQube, Cloud Architecture, and DevOps tools in a SaaS or product development context), strong DevOps knowledge, familiarity with Docker/Kubernetes, Python (Java/JS a plus), Maven and CI/CD, good problem-solving under pressure, adaptability, and a commitment to TDD where appropriate. The role requires being physically located in Karnataka or Maharashtra with a hybrid in-office schedule; Zendesk notes AI screening and equal opportunity commitments, along with accommodations for disabilities upon request.

Zendesk is hiring a Senior Software Engineer for the Engineering Productivity team in Pune/APAC to tackle scalable technical challenges and improve engineering processes. The newly formed Pune-based team focuses on developing tools and workflows to boost productivity, performance, and cost-efficiency across Zendesk’s engineering organization. Daily duties include mentoring CI tool engineers (GitHub, GitHub Actions, Artifactory), building a configuration-driven repository with GitHub provisioning via Identity Provider integrations, improving reliability and reducing costs, authoring RFCs, leading design reviews, and coordinating with cross-functional stakeholders. The role requires 7+ years in the industry (8+ years in deployment pipelines), cloud experience (AWS/GCP/Azure), infrastructure automation (Terraform, Crossplane, CloudFormation), Kubernetes/Docker, architectural leadership, DevOps expertise, proficiency in Go/Python/Ruby, strong problem-solving, learning agility, and excellent communication across time zones. Zendesk emphasizes equal opportunity and inclusion, offers hybrid work with partial in-office presence in Karnataka or Maharashtra, provides accommodations for disabilities, and notes that AI may be used in screening.

Zendesk is seeking a hands-on Senior Business Systems Analyst to lead the Enterprise Wide Applications team with a primary focus on back-office and legal applications, partnering with Legal, Sales, People & Places, and IT leadership to deliver scalable, automated, and globally consistent solutions. You will provide administration oversight for DocuSign, Ironclad, and other assigned apps, scale admin duties via the IT help desk, own and manage key Legal applications, and ensure smooth operations and future growth. The role includes partnering with Legal leadership to define a strategic roadmap, collaborating with Architecture, PMO, and business stakeholders to translate needs into secure, high-quality solutions, leveraging data to monitor performance and drive decisions, and leading governance, migrations, and change management activities. Requirements include 3+ years of administering Legal apps, 4+ years in SaaS/consulting (PM/Change mgmt a plus), the ability to lead initiatives autonomously in fast-paced settings, strong problem-solving and project management skills, CLM experience, familiarity with Agile/Kanban/ITIL, and excellent communication across all levels. The position is limited to candidates located in Karnataka or Maharashtra for hybrid work, with in-office days as determined by the hiring manager; Zendesk is an equal opportunity employer committed to diversity and inclusion and may use AI screening, with accommodations available for disabilities.

As a Software Engineer in Test II on Zendesk's Core Services Quality Engineering team, you will own designing, developing, and maintaining scalable automated test suites to ensure the highest quality and performance of our SaaS platform and new features, while driving global cross-functional initiatives. You will support engineering teams to develop, test, and launch new products; design and execute testing strategies and comprehensive test plans for functional and non-functional requirements; drive cross-functional testing from conception to launch; perform manual and automated testing as needed; create and maintain UI and API automated tests; contribute to developing and maintaining existing automation frameworks; own the entire QA lifecycle including planning, testing, and reporting; and document and reproduce all identified bugs with clear steps, while maintaining testing process documentation. Qualifications include 4+ years of experience planning, designing, and executing manual and automated tests for enterprise SaaS products; fluency with scripting languages such as JavaScript, TypeScript, or Ruby; experience with testing frameworks and tools like Selenium, Cypress, Playwright, and JUnit; hands-on experience designing and maintaining UI, API, load and performance automation suites; understanding of CI/CD tools like Jenkins, Spinnaker, and GitHub Actions; global experience with localization is a plus; excellent communication, collaboration, analytical and problem-solving skills, and strong English proficiency. Location wise, Zendesk can hire candidates physically located in Karnataka or Maharashtra and this role is hybrid, requiring in-office presence part of the week with schedule determined by the hiring manager. Zendesk is an equal opportunity employer committed to global diversity, equity, and inclusion; AI or automated decision systems may be used to screen applicants; and accommodations for disabilities are available upon request via email.

The job involves modernizing Zendesk's largest monolithic frontend app by building rich, scalable features with React, Redux, TypeScript, and GraphQL, in collaboration with product managers, designers, and backend engineers to deliver seamless user experiences. You will write clean, maintainable, and well-tested code, participate in code reviews and pair programming, and proactively identify and resolve frontend performance bottlenecks for fast and accessible interfaces. Requirements include 2 to 4+ years of frontend experience (preferably in SaaS or complex web apps), strong JavaScript/TypeScript expertise with the React ecosystem, REST API integration, modern tooling, and a focus on responsive and accessible design plus automated testing. Bonus qualifications include Java or cloud platform experience (AWS/GCP), Looker, containers, and contributions to open source frontend projects or active involvement in frontend communities. The role is based in Karnataka or Maharashtra with a hybrid on-site requirement, and Zendesk emphasizes equal opportunity, diversity, and accommodations while noting AI-based screening may be used in hiring.

Zendesk, a leader in AI-driven customer service and employee service software, is seeking an experienced product manager to enhance its product experiences. The role involves defining and executing strategies for AI-augmented products that serve billions of end-users, millions of agents, and thousands of admins. The product manager will work closely with various teams to identify customer pain points and develop scalable solutions, while also managing product delivery and customer satisfaction metrics. Candidates should have at least 5 years of product management experience in the B2B SaaS space, strong technical skills, and exceptional leadership abilities. This position offers a hybrid work environment and requires applicants to be located in Karnataka or Maharashtra.

Zendesk is looking for an IT Business Systems Analyst specializing in the configuration of SaaS Finance tools to join their team in Pune, India. The candidate should have a strong background in business systems analysis and experience with SaaS applications, particularly in finance operations, and agile methodologies. The role involves responsibilities such as configuring and maintaining SaaS tools, resolving issues, gathering business requirements, facilitating collaboration, and applying agile practices. Zendesk values exceptional service, simplicity, pride in work, and a supportive team environment. The company offers a hybrid work experience and is committed to diversity and inclusion as part of its organizational culture.

Zendesk is seeking a Business Analyst for its Collaboration Tools team, focusing primarily on Google Workspace and other applications to enhance employee experience and support company growth. The role involves collaborating with various internal teams, developing strategic projects, implementing governance for collaboration applications, and ensuring best-in-class service through documentation and training. Candidates should possess over two years of experience with Google Workspace, have a proven background in implementing SaaS solutions, and demonstrate strong IT fundamentals and relationship-building skills. Preferred qualifications include experience in consulting for process optimization and certifications in Google Workspace. The position is hybrid, requiring on-site work 2-3 days a week, and is limited to candidates located in Karnataka or Maharashtra.

Zendesk is looking for a Senior Payroll Manager to lead payroll operations across the Asia-Pacific region, emphasizing accuracy and trust for employees. The role involves managing payroll activities in multiple countries, supervising a small team, and ensuring compliance with local regulations. The candidate will engage with external payroll vendors and various internal departments to foster collaboration and maintain payroll excellence. Key responsibilities include managing payroll processes, leading process improvement initiatives, and utilizing reporting tools for data analysis. The ideal candidate should have over eight years of payroll experience in the APAC region, strong leadership skills, and proficiency in Excel, with an emphasis on flexibility and adaptability.

The job description details the position of a Product Manager for the Zendesk Data Platform (ZDP), where the individual will design and deliver core data services across Zendesk’s product and analytics teams. Responsibilities include translating business needs into product requirements, managing operations, improving data access processes, collaborating with engineering teams, and analyzing platform KPIs. The ideal candidate should have experience in product management, familiarity with cloud-based data platforms, strong communication skills, and the ability to resolve workflow issues. A bachelor's degree in a related field and at least 2 years of experience in product management or related areas are basic qualifications for the role. Zendesk promotes a diverse and inclusive workplace and allows for hybrid work arrangements while adhering to legal guidelines regarding application screening.

Zendesk is seeking a Senior Software Engineer based in Pune, specializing in high-scale data-processing applications for their Real-time Reporting & Analytics pipeline. The role involves designing, implementing, and optimizing systems, with a focus on large-scale cloud applications and real-time data processing. Candidates should have over four years of experience in software engineering, proficiency in technologies such as Kafka and AWS, and a strong ability to communicate and collaborate across teams. The position requires a hybrid work model, where the engineer will work both remotely and onsite at the Karnataka or Maharashtra office. Zendesk emphasizes diversity and inclusion in their hiring practices and aims to provide reasonable accommodations for applicants with disabilities.

Zendesk is seeking a detail-oriented Administrative Assistant to support their teams in Pune, emphasizing a culture of collaboration, excellence, and innovation. The role involves managing calendars, travel arrangements, expense reporting, and other administrative tasks while promoting strong communication and service excellence. Key responsibilities include scheduling across multiple time zones, coordinating travel logistics, reconciling expenses, and assisting with meetings and projects. Candidates should have proven administrative experience, exceptional organizational skills, and proficiency with office productivity tools. Zendesk values continuous growth and offers a hybrid work environment, aiming to create an inclusive and supportive workplace.

Zendesk is looking for a Senior Software Engineer to join their Engineering & Integration Shared Services team to enhance productivity by developing software solutions and integrating data across SaaS systems. The role involves tasks such as designing and implementing solutions, conducting quality assurance testing, and collaborating within an Agile Scrum framework. Candidates should have over 5 years of experience in backend or integration engineering, advanced Java skills, and proficiency in cloud technologies like AWS, along with a proven track record in API design and SaaS integrations. Preferred skills include familiarity with iPaaS, CI/CD pipelines, and knowledge of AI/ML solutions, among others. Zendesk emphasizes a hybrid working model and is committed to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Senior Software Engineer to enhance their real-time data ingestion platform, particularly focusing on streaming data from Kafka to Snowflake via Snowpipe Streaming. The role involves designing and maintaining data quality systems, ensuring pipeline reliability, and collaborating across teams to optimize data flow within the ecosystem. Candidates should have solid programming skills, experience with distributed data systems, and knowledge of data quality tooling, alongside a systems mindset and strong communication abilities. The position requires physical presence in Karnataka or Maharashtra, with a hybrid working model allowing some remote work. Zendesk values collaboration and inclusivity and promotes a diverse workplace while ensuring accessibility for applicants with disabilities.

Zendesk is seeking an IT Business Systems Analyst focused on finance operations, specifically record-to-report and source-to-pay processes, to join their Pune, India team. The ideal candidate should possess a minimum of six years of experience in business systems analysis, particularly with SaaS applications and agile methodologies, along with strong communication and collaboration skills. Responsibilities include analyzing and optimizing finance value streams, gathering and documenting business requirements, facilitating cross-functional collaboration, and supporting change management. Zendesk emphasizes core values such as exceptional service, simplicity, pride in work, and fostering an inclusive team environment. The company offers a hybrid work model and promotes diversity and inclusion as critical components of their workplace culture.

Zendesk is seeking an IT Business Systems Analyst for their finance operations in Pune, India, focusing on enhancing value streams like record-to-report and source-to-pay processes. The ideal candidate should have at least six years of experience in business systems analysis, particularly with SaaS applications and agile methodologies, to effectively analyze and optimize finance processes. Responsibilities include gathering and documenting requirements, facilitating cross-functional collaboration, and conducting user acceptance testing while actively participating in agile practices and leveraging AI tools for improved efficiency. Candidates should also align with Zendesk’s core values of exceptional service, simplicity, quality, and collaboration. The organization emphasizes diversity and inclusion, offering a hybrid work model and inviting prospective applicants to contribute to transformative finance solutions.

Zendesk is looking for a Senior Frontend Software Engineer to enhance the UI features of its agent workspace, ultimately improving service for thousands of users. The ideal candidate should have strong experience in JavaScript and TypeScript, particularly with React, and be adept in various software engineering practices, including design, development, and testing. Daily responsibilities will include driving innovation, leading by example in problem-solving, and contributing to design discussions and software deployment. The position is part of Zendesk's new Product Development Center of Excellence in Pune, providing an opportunity to shape the site's culture and processes. This role is hybrid, requiring on-site work in Pune for part of the week while emphasizing Zendesk's commitment to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Senior Data Platform Engineer to join its Enterprise Data & Analytics (EDA) team, focusing on building and maintaining key aspects of the Zendesk Data Platform. The role involves collaborating in an Agile environment to develop reporting products and high-quality software projects while employing engineering best practices. Responsibilities include designing scalable data infrastructures, managing ETL integrations, and implementing CI/CD pipelines, alongside ensuring data quality and integrity. Candidates should have over four years of data engineering experience, familiarity with cloud databases, proficiency in programming languages like Python, and expertise in tools such as Terraform and GitHub Actions. The position is hybrid, requiring part-time attendance at a local office in Karnataka or Maharashtra, and Zendesk promotes an inclusive work environment committed to diversity.

Zendesk is hiring a Senior Software Engineer for their Engineering & Integration Shared Services team to enhance productivity and efficiency within the organization. The role involves developing software solutions, integrating data among SaaS systems, and improving the employee and customer experience with Zendesk products. Key responsibilities include designing and deploying standardized solutions, conducting testing and quality assurance, participating in Agile sprint activities, and exploring innovative AI solutions. Candidates should have over five years of relevant experience, strong programming skills (especially in Java), and familiarity with cloud services and SaaS integration. The position is hybrid, requiring onsite collaboration part of the week, and Zendesk emphasizes a commitment to diversity and inclusion in their hiring practices.

Zendesk is looking for a Manager of IT Quality Assurance, who is proactive, detail-oriented, and experienced in quality assurance methodologies. The candidate will establish a quality center of excellence, focusing on best practices and automated testing to enhance IT solutions' reliability. Key responsibilities include developing testing strategies, leading automated testing initiatives, driving quality process improvements, collaborating with cross-functional teams, and managing documentation processes. Requirements include a Bachelor’s degree in a related field, over 8 years of experience in IT quality assurance, proficiency in programming and automation tools, and strong analytical and communication skills. The role offers a hybrid work environment based in Karnataka or Maharashtra, with a commitment to diversity and inclusion in the workplace.