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Atlassian supports flexible, distributed work with options to office, home, or a mix, hires globally with virtual interviews and onboarding. Customer Advocates are passionate problem-solvers who deliver an exceptional customer experience across billing, payments, account management, and product pricing questions. The Japan Customer Advocates collaborate with the Japan sales team and partners to provide seamless sales support and a superior customer experience in the Japan market. In this role you’ll use your sales and customer-service background to engage customers via chat, email, and phone, understand the buyer journey, and provide billing and licensing support including quoting and pricing. You’ll also funnel customer feedback to drive internal improvements, work with a dispersed team to ensure a seamless experience, stay flexible to adapt on the fly, and continually learn new systems, products, and policies while upholding the value of not disappointing customers.

Atlassian supports a distributed-first workforce with flexible work locations, virtual interviews, and hiring in any country with a legal entity. It serves over 300,000 customers worldwide and seeks a Solutions Sales Executive to lead Jira Service Management sales in Japan, reporting to the Enterprise Sales Manager - Japan. The role involves developing and executing a sales strategy for Jira Service Management in Japan, defining a territory vision, and managing funnel status and resource needs while collaborating with cross-functional teams to ensure customer satisfaction and retention. It also requires representing Jira Service Management at industry events, providing accurate forecasts to senior management in Japan, and working with Atlassian partners and a broad partner network. On day one, candidates should have at least seven years of sales experience with a proven track record in technology, IT industry familiarity, strong communication skills, ability to drive GTM decisions independently in Japan, and fluency in Japanese (English preferred).