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The AI Services Consultant at Zendesk provides technical solutions and acts as a trusted advisor to help customers configure and optimize the AI-powered Resolution Platform, driving quick time-to-value and measurable business impact. The role aims to accelerate adoption and operational excellence of Zendesk AI solutions by turning customer goals into the right configurations, removing blockers, and delivering end-to-end projects on time. Core responsibilities include providing technical guidance, leading change management and training, delivering successful AI initiatives, maintaining high customer satisfaction, and collaborating with internal teams to align on the customer AI roadmap. Requirements include 3+ years in Consulting/Professional Services, experience in enterprise SaaS GTM roles, familiarity with adoption analytics and success plans, strong communication and project management skills, and AI/product proficiency with preferred certifications; a bachelor’s degree is required, with AI strategy or PM certifications preferred. The position is located in Mexico (Mexico City or Estado de Mexico) with a hybrid in-person/remote schedule, and Zendesk emphasizes diversity, inclusion, and the use of AI in screening along with accommodations for disabilities.

Zendesk is hiring an AI Services Consultant in its Professional Services AI Delivery team to help customers implement and adopt its AI-powered Resolution Platform, serving as the technical expert and trusted advisor to guide configuration and optimization for quick value. The mission is to accelerate customers’ time-to-value by driving adoption and operational excellence, turning goals into the right configurations and leading end-to-end delivery with clear scope and timelines. Key responsibilities include providing technical guidance on AI implementations, facilitating change management and training, ensuring timely and high-quality project delivery, maintaining customer satisfaction, and collaborating with internal teams such as Customer Success and Sales to align on the customer AI Roadmap and remove blockers. Required qualifications include 7+ years in consulting or professional services, experience in enterprise technology/SaaS GTM roles, experience using adoption and health analytics to forecast churn and expansion, designing and executing success plans, a bachelor’s degree in a related field (advanced degrees and AI strategy or project management certifications preferred), and strong program management and executive communication skills. The role is hybrid with partial in-office requirements, Zendesk emphasizes diversity and inclusion, notes AI-driven screening for applicants, and provides accommodations for applicants with disabilities.

The job is Zendesk's Manager, AI Delivery in Professional Services, leading a 6–10 person team of consultants to deliver rapid time-to-value and guide customers through AI configuration and optimization. The role's mission is to grow a high-performing AI Delivery organization, set strategy and operating rhythms, staff projects effectively, and align with Sales, Customer Success, and Product to drive adoption, retention, and expansion at scale. The overarching objectives are to scale the delivery model, ensure predictable time-to-value and measurable business impact, and create a repeatable cross-functional AI go-to-market motion. Requirements include 7+ years in enterprise SaaS professional services or related fields with at least 2 years of people management, cross-functional GTM experience, adoption analytics, a bachelor’s degree, and preferred AI strategy or project-management certifications. The role features a hybrid onsite/remote schedule, a commitment to diversity and inclusion, and transparency about potential AI screening of applications along with accommodations for applicants with disabilities.

Zendesk is hiring an AI Services Consultant to lead adoption of its AI-powered Resolution Platform within the Professional Services AI Delivery team, guiding customers through configuration and optimization to deliver quick value. The role’s mission is to provide technical solutions and act as a trusted advisor, helping customers navigate complex configurations with agility to drive transformative business outcomes. The overarching objectives are to accelerate time-to-value through adoption and operational excellence, be the customer’s AI technical expert, and lead end-to-end delivery with clear scope, timelines, and stakeholder alignment. Core responsibilities include offering technical guidance on implementation, driving change management and training, delivering projects on time and with quality, maintaining customer satisfaction, and collaborating cross-functionally to align AI roadmaps and remove blockers. Qualifications require 5+ years in consulting (7+ for SP7), enterprise SaaS GTM experience, adoption analytics, success-plan design, relevant degrees and AI strategy or PM certifications, plus strong consulting, program management, and communication skills; the role is hybrid with some in-office time, and Zendesk emphasizes diversity, inclusion, and accessibility accommodations, noting AI screening in hiring.

The Account Executive (AE) at Zendesk drives revenue growth in an assigned territory by guiding the customer’s end-to-end decision-making and influencing executive-level decisions to deliver predictable, repeatable results. Key duties include achieving quarterly and annual revenue targets, building and maintaining a high-quality pipeline with identified decision-makers, budgets, and timelines, maintaining accurate Best Case / Commit forecasts, and proactively qualifying opportunities to focus on winnable deals. The AE develops deal strategy and decision enablement by identifying economic buyers, mapping the decision process, quantifying business and operational challenges and ROI, and producing executive-ready materials and quantified business cases. Closing and negotiation responsibilities involve positioning the solution against competitors, leading pricing and contract negotiations, addressing legal, procurement, and security requirements early, executing high-confidence closes within the quarter, and coordinating with internal teams (SDRs, SEs, CSMs) and cross-functional HQ/APAC groups. Requirements include B2B SaaS sales experience with multi-stakeholder deals and executive-level selling, strong pipeline and forecast discipline, and core competencies like data-driven decision-making, resilience, and ownership; the role also emphasizes Zendesk’s ICONIC culture, hybrid work, and DEI commitments, with success metrics such as quota attainment, forecast accuracy, win rate, average deal size, sales cycle duration, and pipeline health.

Zendesk builds customer-experience software and emphasizes a collaborative, rapid-prototyping design culture across product managers, engineers, content designers, and researchers. The Product Designer for the QA team will take a systems-oriented approach to create a best-in-class quality assurance platform, evolve the QA experience for AI, and collaborate with other designers to ensure a consistent end-to-end experience. You’ll mainly work with teams in Estonia, Portugal, Poland and Denmark, with distributed teams across EMEA, AMER, and APAC. Day-to-day responsibilities include championing quality assurance and CX with AI, partnering with product and engineering to research and develop new QA capabilities, working cross-functionally on ideas to execution, designing interaction models and hi-fidelity mockups, and presenting solutions to partners and senior executives. Requirements include 3+ years of SaaS design experience (QA product a plus), experience with LLM integrations and AI workflows, ability to visualize the impact of technical decisions on the user experience, and a strong design process; benefits include ownership, flexible hybrid work, growth opportunities, and a portfolio submission is requested with Zendesk committed to equal opportunity and diversity.

Zendesk is hiring a driven Customer Success Manager to manage a portfolio of enterprise customers in a region, focusing on retention, adoption, expansion, and delivering measurable ROI using Zendesk. You’ll build strong executive relationships, co-create a joint account and success plan with objectives and KPIs, and guide customers’ technical adoption journey with cross-functional support to deliver business value. You’ll apply Zendesk platform knowledge, remove blockers, lead internal and external resources, engage customers through a defined touchpoint framework, analyze usage data to mitigate risk, and partner with Sales, Renewals, PS, Product, Engineering, and TPMs to accelerate time-to-value and protect revenue. The ideal candidate has 12+ years in enterprise customer success/strategic accounts/consulting in SaaS, a track record of $10M+ ARR retention and growth, strong leadership and communication, and high analytical capability (Looker/Tableau), with readiness to travel up to 25% and work from the London office 2 days per week. The role is hybrid, Zendesk promotes diversity and inclusion, AI screening may be used, and a Bachelor's degree or equivalent is required; Zendesk is an equal opportunity employer with accommodations available.

The Manager, AI Delivery at Zendesk leads a 6–10 person consultant team to deliver AI-enabled customer service solutions, combining deep product expertise with people leadership to provide quick value at scale. You will build and scale the AI Delivery operating model, manage capacity and staffing, ensure projects are tightly scoped and delivered on time with measurable business impact, and remove blockers to protect time-to-value. You’ll drive cross-functional alignment with Sales, Customer Success, and Product on customer roadmaps and expansion, while continuously improving methodology, enablement, and quality to boost adoption, retention, and growth at scale. Qualifications include 7+ years in Professional Services/solutions/technical account management in enterprise SaaS, 2+ years leading customer-facing teams (6–10 direct reports), AI-related experience, fluency in German or French or English, a bachelor’s degree (with preferred AI strategy or project management certifications), and demonstrated cross-functional influence and ability to translate AI into business outcomes. The role follows a hybrid work model with a mix of in-office and remote time (3–4 days/week in first 90 days), and Zendesk emphasizes diversity and inclusion with accommodations and AI screening as part of the application process.

Zendesk is hiring an AI Services Consultant to join its AI Delivery team in Professional Services, focusing on implementing and adopting AI via the Zendesk AI Platform for global brands at the forefront of Generative AI. The role seeks a high-agility Technical Consultant with deep SaaS Professional Services experience who can translate complex AI blockers into business-ready solutions and drive customer adoption through data-driven roadmaps. Responsibilities include serving as the technical AI expert for configuration and integration, managing end-to-end AI implementations with clear scope and timelines, leading change management, and collaborating with Sales and Customer Success to align on the customer AI Roadmap and drive measurable CX improvements. Basic qualifications include 3+ years in Professional Services or Consulting, enterprise SaaS background, experience designing success plans, and a bachelor’s degree; preferred qualifications include AI strategy or project management certifications, knowledge of Generative AI/LLMs, and program management experience. The role is hybrid with partial in-office presence; Zendesk emphasizes diversity and inclusion, may use AI screening, and provides accommodations as needed.

Zendesk is hiring an AI Services Consultant in Professional Services to lead technical and product work for the AI Delivery team and help customers realize value from the AI-powered Resolution Platform. They seek a high-agility Technical Consultant with SaaS professional services experience who can translate complex AI blockers into business solutions and drive data-driven customer adoption and roadmaps. Responsibilities include acting as the technical AI expert for configuration and integration, managing end-to-end AI implementations with clear scope and timelines, facilitating change management, collaborating with Sales and Customer Success on the AI Roadmap, and delivering measurable CX improvements and AI adoption metrics. Basic qualifications include 5+ years in Professional Services or Consulting, experience in GTM roles within Enterprise Tech/SaaS, the ability to design success plans, and a bachelor’s degree; preferred qualifications include AI strategy or project management certifications, familiarity with Generative AI and LLMs, and program management experience. The role is hybrid with in-office time, Zendesk emphasizes diversity and inclusion and may use AI in screening, and they offer accommodations for applicants with disabilities along with equal opportunity employment.

Zendesk is seeking a Principal Engineer – Data Platform Architecture to own the architecture of the Zendesk Data Platform (ZDP), focusing on a Snowflake-based, cloud-scale data infrastructure that supports internal analytics and serves as a launchpad for customer-facing analytics. The role is a hands-on technical leadership position responsible for end-to-end architecture—data ingestion, transformation, governance, and delivery across batch, streaming, and near-real-time processing—with emphasis on scalability, reliability, and cost-effectiveness. You will be the Snowflake technical authority (including Snowpark, Snowpipe, Cortex), advise on data modeling and access policies, drive query optimization and best practices for cost, security, and regulatory compliance, and mentor engineers while guiding architectural trade-offs between compute and storage. Requirements include 10+ years in large-scale data engineering or analytics infrastructure, at least 3 years at principal or staff level, deep Snowflake expertise, strong OLAP/data modeling and ETL/ELT experience, multi-instance architecture and regulatory familiarity (SOC 2, GDPR, HIPAA), plus fluency in SQL and Python/Java and the ability to operate in a matrix organization. Preferred qualifications include experience migrating to cloud-native OLAP, integrating Snowflake with event-driven architectures, exposure to customer-facing analytics products, and community contributions, with a US base salary range of $228k-$342k plus potential bonuses; Zendesk also emphasizes hybrid work, diversity and inclusion, equal opportunity, accommodations, and may use AI screening in the hiring process.

Figma is expanding its Code Platform team to build the infrastructure enabling seamless translation between design, code, and AI-powered creation, powering products like AI Assistant, Make, and Sites. The role focuses on deep technical execution, potentially including architectural ownership and mentoring, and will work on systems translating HTML, JSX, structured design models, and LLM-friendly representations, with options to work from US hubs or remotely in the United States. Responsibilities include designing, building, and improving code ↔ design translation pipelines; diagnosing performance bottlenecks; improving fidelity across design systems; building scalable serialization pipelines, internal APIs, and platform utilities; and shaping long-term platform strategy while partnering with product leads. Requirements include 5+ years of software engineering experience, strong TypeScript/JavaScript and frontend fundamentals, experience with declarative UI systems and ASTs or code transformation, and debugging performance; bonus if you have design systems, platform infra, rendering pipelines, or LLM representations. Compensation and benefits include an annual base salary range of $149,000–$350,000 (remote roles localized by location), equity and a broad benefits package, a commitment to diversity and accessibility accommodations, and policies such as camera-on for video interviews and in-person onboarding.

Figma is expanding its Code Platform team to build the core infrastructure that translates design to code and enables AI-powered creation across products like AI Assistant, Make, and Sites. The role focuses on designing, building, and improving code↔design translation pipelines, addressing performance bottlenecks, and ensuring fidelity across complex design systems while scaling serialization and APIs. Ideal candidates have 5+ years of software engineering experience, strong TypeScript/JavaScript, experience with declarative UI systems, and familiarity with ASTs, code transformation, or compilation. Nice-to-have skills include experience with design systems, platform/infrastructure work, rendering pipelines, and knowledge of LLM representations. The role can be based in a US hub or remotely in the US, with a base salary range of $149,000–$350,000 plus equity and benefits, and Figma emphasizes equal opportunity, accommodations, and candidate privacy.

Figma is expanding its Build Systems team within Developer Experience to build and operate core build, CI, and tooling across a polyglot monorepo, enabling engineers to ship changes quickly and safely. The role will drive the technical roadmap, lead multi-quarter initiatives to reduce build/test times, design scalable developer tools, and architect large-scale AWS infrastructure powering the build pipeline while mentoring the team. Required qualifications include 8+ years of engineering experience (4+ on Infrastructure/Platform/DX), deep expertise with monorepos and build systems (Bazel, Buck, Pants, Gradle), plus hands-on AWS, CI platforms, and coding in Go/TypeScript/Python/Ruby, with proven technical leadership. The position can be remote in the US or based in US hubs, with a base salary range of $228,000–$350,000 plus equity and benefits, and remote pay localized to 80–100% of the range; compensation details may vary. Figma emphasizes inclusivity and growth, invites applicants even if not a perfect match, and provides accommodations and privacy protections, including cameras-on during video interviews and in-person onboarding.

Figma is expanding its Build Systems team within the Developer Experience organization to own build and CI infrastructure across a polyglot monorepo, including core platforms like build systems, artifact repositories, merge queues, test frameworks, and CI pipelines, to help engineers ship changes quickly and safely. This full-time role can be based in one of Figma’s US hubs or remotely in the United States and seeks an experienced technical leader to shape these platforms, elevate the team, and deliver scalable tooling that accelerates engineering velocity on AWS. You’ll drive the technical roadmap, partner with cross-functional teams to address developer pain points, lead multi-quarter initiatives to reduce build/test times and improve CI reliability, and mentor the team while communicating technical decisions to stakeholders. Requirements include 8+ years of engineering with 4+ in Infrastructure/Platform/Developer Experience, deep expertise with monorepos and build systems (e.g., Bazel, Buck, Pants, Gradle), CI/CD optimization, AWS, IaC, and coding in Go, TypeScript, Python, or Ruby, plus proven technical leadership; nice-to-haves include Bazel migrations and building test frameworks. Figma emphasizes inclusivity and growth, offers equity and a comprehensive benefits package, a base salary range of $228,000–$350,000 with location-based adjustments for remote roles, accommodations for applicants with disabilities, and policies such as cameras on during video interviews and in-person onboarding for new hires.

Figma is expanding its Observability engineering team to provide deep visibility into the platform’s health, performance, and efficiency, covering metrics, logs, traces, cost attribution, and AI-driven anomaly detection. As Engineering Manager for Observability, you will lead a team of five engineers, define instrumentation standards, own Figma’s core observability stack (e.g., Datadog, OpenTelemetry), and drive initiatives to optimize observability footprint and spend through automation and AI. Candidates should have 4+ years of leading infrastructure/observability or platform engineering teams, hands-on experience with modern observability platforms, strong distributed systems and SLO discipline, and experience with cost attribution and cross-functional collaboration; designing company-wide standards and AI applications are a plus. The role can be based in one of Figma’s US hubs or remote in the United States, with an annual base salary range of $250,000–$350,000 plus equity and a broad benefits package; remote compensation is localized by location. Figma highlights its commitment to diversity and inclusion, accommodations for applicants with disabilities, requires camera-on during video interviews and in-person onboarding, and processes candidate data in accordance with its Candidate Privacy Notice.

Figma is expanding its Observability engineering team to provide deep visibility into the health, performance, and cost of the platform, covering metrics, logs, and traces, budgeting, and AI-driven anomaly detection, while maintaining the core observability stack such as Datadog and OpenTelemetry. The Engineering Manager for Observability will lead a team of five engineers, define instrumentation standards and cost transparency, drive initiatives to optimize observability footprint and spend, and explore AI-driven approaches to anomaly detection and automation. The role requires 4+ years leading infrastructure, observability, or platform engineering teams, hands-on experience with modern observability platforms, strong distributed systems and incident response knowledge, and experience with cost attribution and budgeting in cloud environments; additional preferred qualifications are listed in the posting. The position offers an annual base salary range of $250,000–$350,000 USD, with equity and a comprehensive benefits package, and pay is localized for remote roles by location. Figma emphasizes diversity and inclusion, provides accommodations, requires camera-on during video interviews and in-person onboarding, and adheres to a candidate privacy notice.

Figma is expanding its team to make design accessible to all, with a platform that supports idea-to-product workflows and real-time collaboration from anywhere. The Customer Enablement Manager will work with some of Figma’s largest customers to design and deliver tailored enablement strategies that drive product adoption, uncover new use cases, and support long-term success. In this highly collaborative role, you’ll partner with Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless customer experience, manage adoption journeys, build trusted relationships, and empower internal champions. Requirements include 4+ years in relevant SaaS customer-facing roles, excellent communication, strong product knowledge, a customer-first consultative approach, and a track record of driving outcomes; bonus points for Figma experience or a background in design/UX/design ops/frontend. Figma offers a base salary range of $122,000–$260,000, equity and a broad benefits package, remote options depending on location, and a commitment to diversity and accommodations, with notes on interview logistics and privacy.

Figma is expanding its team and seeks a Customer Enablement Manager to help large customers maximize value from the platform by designing tailored enablement strategies and driving adoption. In this highly collaborative role, you’ll partner with Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless, engaging customer experience and identify internal champions. Requirements include 4+ years in technical account management, customer success, or related SaaS roles, excellent communication, strong product knowledge, and a track record of driving outcomes; bonus points for experience with Figma or design tools and a UX/UI background. The position is full-time, can be based in one of Figma’s US hubs or remotely in the United States, with a base salary range of $122,000–$260,000 plus equity and a comprehensive benefits package. Figma emphasizes diversity and accessibility, provides accommodations on request, and requires camera-on during video interviews and in-person onboarding, with candidate data processed under its Candidate Privacy Notice.

Appfire is a remote-first, people-first company that lets employees choose where and how they work, supports work-life balance with flexible time off, and offers growth through online learning, leadership programs, and internal mobility. The company is seeking a strategic and execution-focused Technical Program Manager to drive joint initiatives with Atlassian, aligning roadmaps, accelerating platform adoption, and ensuring successful cross-company programs. The role requires a bachelor’s in a related field and 5+ years in TPM/Product Operations/Engineering Program Management, strong technical fluency, and excellent collaboration and communication skills, with Atlassian ecosystem experience preferred. Benefits include equity for all employees, a monthly work-from-home allowance, access to a learning platform, 25 days of PTO, reduced summer hours, private healthcare, sport and volunteering allowances, CSR involvement, and certifications such as ISO 27001/27017 and SOC 2. Appfire employs 850+ people across 28 countries, serves 20,000+ customers including Fortune 500 companies, and has earned multiple awards while actively partnering with platforms like Atlassian, Microsoft, and Salesforce.

- Appfire is a remote-first, people-first company that lets you choose where and how you work, supports work-life balance, and offers growth opportunities and internal mobility. - It’s hiring a Product Manager to lead the 7pace Timetracker integration with Appfire apps and other ecosystems, translating customer needs into integrated time-tracking solutions and shaping a winning market strategy. - Responsibilities include owning the integration roadmap, defining requirements and business cases, coordinating with engineering, marketing, and support, and setting KPIs with remediation plans as needed. - Requirements include a relevant degree (MBA preferred), 3+ years of technical product management, 2+ years SaaS experience, 3+ years of product analytics tools, plus cloud/API knowledge; benefits include equity, home-office and learning allowances, PTO, wellness days, private healthcare, volunteering days, and an indefinite contract from day one. - Appfire, with 850+ employees across 28 countries, emphasizes CSR and security certifications, maintains a strong partner network, and has a track record of serving major customers and empowering teams to collaborate and innovate.

Appfire promotes choosing how and where you work in a remote-first culture that supports work-life balance, flexible time off, and access to decades of experience in effective remote collaboration. They seek a strategic and execution-focused Technical Program Manager to drive cross-company initiatives with Atlassian, aligning roadmaps, migrations, cloud readiness, product integrations, and go-to-market efforts. The role requires 5+ years of TPM or engineering program management experience, strong technical fluency with APIs and cloud architectures, and excellent collaboration and communication skills, with Atlassian ecosystem experience preferred. Benefits include equity, the Appfire University learning platform, health insurance, CSR volunteer days, remote work flexibility, 25 days of vacation, and various perks plus a LEED-certified GORA office. Appfire is a 850+ employee, 28-country, remote-first company with a strong partner program, CSR commitments (Pledge 1%), security certifications (ISO 27001/27017, SOC 2), and a track record of industry recognition, operating as an equal opportunity employer.

- Appfire emphasizes a flexible, remote-first culture where employees choose where and how they work, with flexible time off and access to learning and internal mobility. - The IT Operations team is seeking an engineer to own automation, system integrations, and data synchronization across critical corporate platforms, leveraging AI and MCP services to innovate IT processes. - Responsibilities include integrating SaaS tools with SSO/IDP, automating user onboarding/offboarding, implementing SCIM/REST workflows, developing automation scripts and serverless infrastructure, and orchestrating CI/CD with Jenkins while maintaining GitHub repos. - The role requires 5–7+ years in IT Ops/DevOps, strong scripting (Python/PowerShell/Bash), experience with cloud platforms (AWS/GCP/Azure) and serverless automation, IAM concepts, REST APIs, and familiarity with key apps such as Google Workspace, Slack, Microsoft 365, Atlassian, and AI tooling. - Appfire is a 850+ employee, 28-country remote-first company with CSR via Pledge 1%, security certifications (ISO 27001/27017, SOC 2), a broad partner network, multiple awards, and a commitment to equal opportunity and professional growth for its team.

Appfire promotes choosing how you work—remote-first with options to work from home, in offices, or while traveling—plus flexible time off, learning resources, and internal mobility to support personal and professional growth. The company is hiring a Customer-Obsessed Manager of Customer Success to lead a high-performing team of CSMs for strategic enterprise accounts, building scalable processes and coaching the team to deliver fast, value-driven results. Key responsibilities include building and scaling an EMEA CS organization, driving adoption, retention, and expansion with customer and channel partners, managing escalations, and collaborating cross-functionally with Channel, Product, and Marketing while tracking OKRs and health metrics. Required skills include extensive channel/partner experience (preferably within the Atlassian ecosystem), proven CSM leadership in a high-growth SaaS environment, ability to develop playbooks, a data-driven mindset, and strong mentoring and remote/hybrid communication abilities. Benefits and culture include equity, generous PTO, training, private health insurance, wellness and transport perks, CSR programs, remote-first with optional Sofia office, ISO/SOC certifications, awards recognition, and a strong equal opportunity commitment.

Appfire emphasizes a remote-first, flexible culture where employees choose how and where they work, balance their lives, and grow with global collaboration and learning opportunities. The role is a Customer-Obsessed Manager of Customer Success who will lead a team of CSMs for strategic enterprise accounts, build scalable processes and playbooks, coach the team, and drive value, adoption, retention, and expansion alongside channel partners. Requirements include extensive channel/partner experience (Atlassian ecosystem a plus), prior CSM leadership in a high-growth SaaS environment, a process- and data-driven mindset, strong cross-functional collaboration, and mentoring skills for a global enterprise client base. Benefits feature a permanent contract, equity, generous paid time off and wellness days, volunteer time, training through Appfire University, private healthcare and life insurance, and various allowances (home office, lunch, Multisport) with remote-first work and optional offices in Poland. About Appfire, the company boasts 850+ employees in 28 countries, a strong CSR program via Pledge 1%, a channel-focused go-to-market with 800+ partners, ISO 27001/27017 and SOC 2 certifications, a trusted security position in a recognized awards ecosystem, and a commitment to equal opportunity.

Appfire emphasizes choosing how you work in a remote-first, flexible culture that supports personal balance and growth through learning and internal mobility. The company seeks a Customer-Obsessed Manager of Customer Success to lead a team of high-performing CSMs for strategic enterprise accounts, building scalable processes and ensuring value, fast delivery, and ongoing growth with customers. The role involves building an EMEA team, coaching hands-on with CSMs, driving adoption, retention, and expansion, handling escalations, and collaborating cross-functionally with Channel, Product, and Marketing using a data-driven approach. Benefits include equity, 25 days of PTO plus holidays, remote-first with an option for the Bilbao office, a home office stipend, sport allowance, volunteer days, and access to Appfire University and health insurance. About Appfire: a 850+ employee remote-first company across 28 countries with CSR through Pledge 1%, security certifications (ISO 27001/27017, SOC 2), a large partner ecosystem, and numerous industry recognitions and customer references.

Appfire is a remote-first company that supports flexible work location, work-life balance, and growth on employees’ terms, backed by extensive experience and a global team. The Sr. Customer Success Manager role will own and strategically grow a high-value enterprise book of about 70 accounts, driving ARR growth, retention, and migrations while acting as a trusted advisor and cross-functional revenue driver. Key responsibilities include enterprise account expansion via detailed account mapping, cross-sell/upsell across Appfire’s ecosystem, executive relationship management, customer advocacy, migration guidance, and data-driven performance tracking using CRM tools. Requirements include 5+ years in enterprise SaaS customer success or sales, experience with Fortune 500 and complex accounts, strong SaaS metrics and forecasting skills, project management ability, partner GTM experience, and Salesforce proficiency, with a bonus for Atlassian ecosystem exposure and multilingual ability. Benefits encompass equity, generous PTO, training resources, private health insurance, Multisport, transport, team events, a baby bonus, volunteer days, remote-first with an optional Sofia office, and Appfire’s commitment to CSR, security certifications, and awards.

Appfire is a remote-first, people-first software company that lets you choose where and how you work, with flexible time off, growth opportunities, and a global collaboration culture. As a Sr. Customer Success Manager, you'll own about 70 enterprise accounts, drive ARR growth through expansion and migrations, and serve as a trusted advisor by leveraging account mapping and cross-sell/upsell strategies. Requirements include 5+ years in enterprise SaaS customer success or sales, experience with Fortune 500 and enterprise account planning, CRM/data analytics proficiency, and the ability to manage complex deployments, with a bonus for Atlassian ecosystem experience and fluency in German, Spanish, French, or Polish. Benefits include an indefinite/permanent contract, equity, 26 vacation days, 12 wellness days, volunteer days, Appfire University, private healthcare and life insurance, plus home-office, lunch card, Multisport allowances, and optional office access in Warsaw and Gdańsk, Poland. Appfire has 850+ employees across 28 countries, 20,000+ customers including 55% of the Fortune 500, a CSR program via Pledge 1%, ISO 27001 and SOC 2 certifications, and multiple industry awards, all while being an equal opportunity employer.

Appfire is a remote-first company that lets employees choose how and where they work, with flexible time off and a strong focus on personal and professional growth. The Sr. Customer Success Manager will own a portfolio of about 70 high-value enterprise accounts, driving ARR growth through expansion, retention, and migrations while serving as a trusted advisor and revenue driver. Responsibilities include building account plans, mapping opportunities, cross-sell/upsell, executive engagement, customer advocacy, churn mitigation, migration support, escalation management, and cross-functional GTM alignment with data-driven metrics. Requirements encompass 5+ years in enterprise CS/sales for SaaS, experience with Fortune 500 accounts, strong SaaS metrics understanding, CRM proficiency, and a bonus for Atlassian ecosystem experience, with German, Spanish, French, or Polish languages preferred. Appfire also highlights 850+ employees across 28 countries, CSR through Pledge 1%, ISO/SOC certifications, and a broad partner network of 800+ channel partners, emphasizing equal opportunity employment.

Appfire is a remote-first, people-first company that lets employees choose where and how they work, with a strong emphasis on work-life balance and growth supported by resources, learning, and flexible time off. It offers equity, extensive training, generous PTO and holidays, comprehensive health coverage, a sport allowance, volunteer days, and a Canada-remote option. The Senior Customer Success Manager role involves owning and growing about 70 high-value enterprise accounts to drive ARR through expansion, retention, and migrations, acting as a trusted advisor and revenue driver. Key responsibilities include strategic account planning with deep account mapping, cross-sell/upsell across Appfire’s ecosystem, executive engagement, churn risk mitigation, data-driven metrics, and cross-functional collaboration with GTM teams and partners. Appfire is an 850+ employee, 28-country organization with CSR via Pledge 1%, a large channel program supporting 800+ partners, ISO 27001/27017 and SOC 2 certifications, and recognition from various awards, all under an inclusive EEO policy.

Appfire is a remote-first company that lets you choose where and how you work, balance your life with flexible time off, and grow on your own terms through online learning, leadership programs, and internal mobility. In the Senior Customer Success Manager role, you will own and strategically grow a portfolio of about 70 high-value enterprise accounts, driving ARR growth through expansion, retention, and migrations while acting as a trusted advisor and revenue driver across the organization. You’ll develop account plans, conduct value-driven migrations and cross-sell/upsell discussions, engage at executive levels, mitigate churn, guide major transitions like Data Center to Cloud, and collaborate with partners and cross-functional teams. Required are 5+ years in enterprise CS/ACM or SaaS with Fortune 500 experience, strong SaaS metrics knowledge, ability to forecast revenue, proficiency with CRM tools (Salesforce), and solid project management and collaboration skills; experience with the Atlassian ecosystem is a plus. Appfire emphasizes security and partnerships with ISO 27001/27017 and SOC 2, a broad partner network of 800+ channel partners, CSR via Pledge 1%, and awards from Deloitte, Inc., BuiltIn, and others, plus benefits such as equity, 401(k) matching, unlimited PTO, remote-first offices, and equal opportunity employment.

Tempo serves 30,000+ customers, including a third of Fortune 500, and offers an integrated suite for time management, resource planning, budgeting, roadmapping, program management, and reporting to help teams work more effectively. Founded in 2007, Tempo has grown into the #1 time management add-on for Jira and a trusted name in the Atlassian ecosystem. The company is building a revenue engine based on AI-ready data and is hiring a senior technical GTM Engineering leader to architect and launch a unified GTM data spine for segmentation, targeting, ABM, ecosystem intelligence, and revenue forecasting. The role includes building the GTM data foundation across CRM, marketing automation, product telemetry, billing, enrichment, partner data, and the data warehouse; implementing identity resolution, canonical schemas, ELT/ETL pipelines, governance, and collaborating with the BI team while owning GTM models and activation layers. Requirements include 10+ years in data or revenue data leadership, hands-on modern data stack experience, SQL and Python proficiency, GTM/revenue data experience, and CRM/MA data model knowledge; benefits include remote-first work, unlimited vacation, health/dental/vision, training reimbursement, and an equal-opportunity workplace.

Tempo serves 30,000+ customers, including a third of Fortune 500, and offers integrated solutions for time management, resource planning, budgeting, roadmapping, program management, and reporting that help teams work more effectively. Founded in 2007 as a time-tracking project, Tempo has become the #1 time management add-on for Jira and a trusted name in the Atlassian ecosystem. The Senior Manager of Customer Advocacy role will build Tempo’s customer advocacy program from scratch, own the program design and technology stack, recruit advocates, and partner with Sales and Marketing to strengthen brand and growth. Responsibilities include identifying and nurturing customers who derive real value, creating case studies, videos, and testimonials, growing reviews on G2/TrustRadius, and enabling sales with automated advocate matching and cross-functional content usage. Requirements include 5+ years in B2B SaaS customer marketing/advocacy or customer success, proven experience building a program from scratch plus owning tech stacks, comfort with Salesforce and Gainsight, strong PM and communication skills, and an interest in AI; Tempo offers remote-first work, unlimited vacation, comprehensive benefits, inclusive culture, and note that resumes should be in English.

Tempo serves 30,000+ customers, including a third of the Fortune 500, and offers an integrated suite spanning time tracking, capacity planning, portfolio management, roadmapping, program management, and reporting to help teams plan and execute from strategy to delivery. The Principal Product Manager for Project & Portfolio Management will own the strategy and roadmap for Tempo’s PPM solutions, integrating strategic planning, portfolio prioritization, capacity and financial tracking, and execution data, with AI-driven planning and recommendations. The role requires leading end-to-end multi-product roadmaps, identifying AI opportunities such as predictive planning and intelligent automation, and designing capabilities that support better planning, decision-making, and scenario analysis, while delivering integrated solutions across Tempo’s ecosystem. Requirements include 10+ years in product management, 5+ years leading complex or multi-product portfolios, familiarity with work management, capacity planning, portfolio management, or time tracking products (Atlassian ecosystem familiarity a plus), strong analytics and AI literacy, excellent communication, a Bachelor’s degree (MBA a plus). Tempo offers a remote-first culture with unlimited vacation, comprehensive benefits, growth opportunities, and an inclusive workplace, and candidates must be willing to work East Coast hours.

Tempo is a remote-first company with over 30,000 customers, including a third of the Fortune 500, offering integrated time tracking, capacity planning, portfolio management, roadmapping, program management, and reporting to help teams plan, execute, and connect strategy to delivery within the Atlassian ecosystem. The Principal Product Manager for Project & Portfolio Management will own the strategy, growth, and roadmap for Tempo’s PPM solutions, unifying strategic planning, portfolio prioritization, resource capacity, financial tracking, and execution data, with AI-driven planning features. Responsibilities include driving multi-product roadmaps, enabling better planning and decision-making, building real-world workflows through customer discovery, delivering integrated experiences across related products, and leading analytics and predictive intelligence efforts, while collaborating with other PMs to ensure ecosystem consistency and cross-sell opportunities. Requirements: 10+ years in product management with at least 5 years leading complex or multi-product portfolios, strong ability to connect portfolio management with adjacent products, experience with work management, capacity planning, portfolio management, or time tracking, familiarity with the Atlassian ecosystem, comfort with analytics and AI/ML concepts, and a bachelor’s degree (MBA or advanced degree a plus); must be willing to work East Coast hours. Why join Tempo: you’ll have impact on enterprise productivity, be part of an innovative, collaborative culture focused on growth, and enjoy remote-friendly benefits like unlimited vacation, comprehensive health plans, training reimbursement, social activities, and an inclusive, equal-opportunity workplace.

The role is a Technical Consultant who helps clients maximize value from monday.com and the Atlassian product suite (Jira, Confluence, Slack), serving as the primary delivery resource for monday.com professional services while supporting Atlassian work when client demand requires it. Day-to-day work spans discovery, solution design, hands-on implementation, system integration, and process automation, from configuring monday.com boards and workflows to Atlassian upgrades, migrations, and scripted solutions. The position includes active presales participation—contributing to scoping, effort estimates, proposals, and platform demos for a range of client stakeholders—while staying current across monday.com, Atlassian, and adjacent tools. In discovery and design, you lead early-stage workshops to surface needs and gaps, perform stakeholder interviews and requirements analysis, and design scalable solutions with guidance on build-versus-configure-versus-integrate decisions, plus contribute to knowledge sharing and delivery improvements. In solution delivery, you configure and implement monday.com solutions and Atlassian installations and migrations, build low/no-code integrations with Make.com and Zapier or scripted solutions, apply change management, produce measurable outcomes and thorough engagement documentation, provide training, perform admin tasks as needed, and manage multiple concurrent projects with strong organization while engaging in presales and client engagement as a trusted advisor.

GitKraken is a DevEx platform used by over 40 million developers and 100,000 organizations, integrating built-in AI and workflow orchestration to reduce toil and accelerate productivity across desktop, CLI, IDE, web, and mobile. The AI Product Engineer role aims to understand how developers actually use AI and ship features that solve real problems, in a fast 0-to-1 environment, treating AI as a collaborative teammate with agentic workflows, and encouraging applicants who are close even if they don't meet all requirements. Responsibilities include designing the AI experience by building frontend features that integrate LLMs and agent frameworks, translating vague product needs into actionable plans, owning clean TypeScript/React frontend code, bridging backend APIs, and serving as a quality gate via design reviews and testing. Candidates should bring strong TypeScript/React frontend skills, AI fluency with prompt engineering and multi-step agent workflows, familiarity with LLM APIs and AI-assisted dev tools, solid CS fundamentals, and a bias toward meeting user needs; bonus points for desktop apps, dev tools/IDE experience, and open-source contributions. The role is hybrid in Scottsdale, AZ with comprehensive benefits, including compensation, PTO, parental leave, health insurance, 401(k) with company match, travel perks, and a commitment to equal opportunity and diversity.

Zendesk is seeking an Account Executive (preferably with AI-sales experience) in Portugal to grow the business by building relationships and expanding Zendesk’s offerings aligned to customers’ objectives. Responsibilities include driving top-line revenue by acquiring new customers, penetrating top-tier accounts, cross-selling to existing clients, and using data, intents, and adoption history to improve prospecting and retention. The role requires managing complex, multi-month, value-centric sales cycles with proof-of-concept stages, creating quarterly territory plans, maintaining a robust pipeline and accurate forecast, and securing C-level sponsorship. Ideal candidates will have a BA/BS, 4+ years in cloud/software B2B/AI sales or solution engineering with a proven track record, experience selling to executives, strong presentation/negotiation/closing skills, and familiarity with Salesforce, Outreach, Clari, Seismic, Looker, plus travel and multilingual (Portuguese, Spanish, English). Zendesk emphasizes its mission-driven, inclusive culture with hybrid work, equal opportunity and diversity, AI screening in hiring, and accommodations for applicants with disabilities.

The Zendesk Deploy team is seeking a Platform Engineer to improve deployment tooling and infrastructure that enable over 1,000 engineers to deliver code quickly, safely, and reliably, with extensive use of AI to automate workflows, monitoring, and reliability. Responsibilities include building and maintaining deployment infrastructure and internal tools that support CI/CD pipelines, collaborating with engineering teams to understand deployment needs and implement best practices, supporting Kubernetes-based deployment automation, and improving reliability through monitoring, incident response, and updated runbooks, while accelerating speed, security, and scalability via automation and infrastructure as code. Required qualifications include experience in DevOps, SRE, Platform Engineering, strong container knowledge (Kubernetes and Docker), coding/scripting in Go, Python, Ruby, or Bash, familiarity with infrastructure automation tools like Terraform or CloudFormation, production systems experience, and familiarity with monitoring tools such as Prometheus, Grafana, or Datadog, plus understanding of Kubernetes deployment concepts. Nice-to-have items include exposure to CI/CD tools like ArgoCD or Spinnaker, Jsonnet and GitOps basics, collaboration with developer/platform teams, cloud or hybrid cloud setups, and frontend web development experience. The role offers a Poland base salary range of zł179,000–zł269,000 with compensation based on experience and possibly bonuses, a hybrid work model with part onsite and part remote, opportunities for growth and learning, comprehensive medical and life coverage, and Zendesk’s commitment to diversity and inclusion, with AI screening and accommodation options as needed.

Zendesk is hiring a Product Led Growth Account Executive to join its Digital Segment, aiming to accelerate customer engagement and close sales quickly through a frictionless experience for inbound inquiries. The role focuses on handling inbound inquiries from new and existing customers, primarily via chat and email, with calls when appropriate, to provide exceptional sales support and close deals. Responsibilities include driving expansion with existing customers, acquiring new logos, responding to high-volume leads, articulating Zendesk's value, proactive follow-ups, becoming a product expert, and collaborating with core and strategic sellers to transition more complex opportunities. Qualifications include English proficiency, prior sales experience, a passion for Zendesk, strong organizational skills, the ability to thrive in a fast-paced environment, and a requirement to work in-office 4 days a week, with the role based in Mexico City or Estado de Mexico and a hybrid work arrangement. Zendesk emphasizes an inclusive culture with flexible work options, social impact, and that AI may be used to screen applications, operating as an equal opportunity employer that provides accommodations for disabilities.

The Associate Renewals Manager will oversee the full renewal lifecycle for a portfolio of North America SMB SaaS customers, focusing on relationship-building, customer value, and cross-functional collaboration with Sales, Customer Success, and Revenue Operations to drive renewals. Key responsibilities include independently managing renewals, collaborating with Customer Success Managers and Account Executives to tailor renewal approaches, proactively engaging customers, analyzing account history and product usage to forecast risk, assisting with quotes and contracting with Legal and Finance, keeping Salesforce data accurate, and pursuing upsell opportunities. Core competencies emphasize business knowledge, relationship management, clear communication with conflict resolution, analytical skills for data-driven decisions, and negotiation. Qualifications include 0–2 years of experience in SaaS renewals or related fields, proficiency with Salesforce (CPQ a plus), strong organizational and time-management skills, excellent English communication, an analytical mindset, and a bachelor’s degree or equivalent experience. The role is hybrid with in-office presence in Mexico City or Estado de Mexico, supports a flexible schedule, and Zendesk highlights diversity, inclusion, equal opportunity, and accommodations, including AI screening as part of its hiring process.

The role is Team Lead, North America SMB Renewals, based in Mexico City, responsible for leading and coaching Renewal Representatives while also managing a personal book of business to ensure on-time renewals and customer retention. It is a player‑coach position focused on driving retention, identifying expansion opportunities, and raising the bar on renewal methodology, coaching, and execution across the North America region. Key duties include owning retention targets and renewal risk forecasting, distributing accounts by region and language, defining best practices, conducting weekly 1:1s, running QA programs, delivering regular feedback, and serving as an escalation point, along with managing the full employee lifecycle and onboarding. Operations duties involve embedding with internal teams, identifying process improvements, leading cross-functional projects, recruiting and onboarding new teammates, and leading team meetings and regional escalations. The role requires 4+ years in customer-facing roles with leadership experience, a bachelor’s degree or equivalent, strong communication and collaboration skills, and the ability to work from Mexico City or Estado de Mexico with a hybrid schedule, alongside Zendesk’s commitment to diversity, inclusion, equal opportunity, and accommodations, and the use of AI screening in hiring.

Zendesk is expanding its AI Integrations team in Melbourne and is hiring a Staff Software Engineer to connect Zendesk with AI ecosystems like Microsoft Copilot, Google Gemini, Slack, and Atlassian Rovo. The role focuses on designing and delivering resilient, scalable, LLM-powered integrations that enable knowledge search, ticketing, context extraction, and automated workflows inside partner AI environments, with the team processing about 10 million events per day. You’ll own architecture across the technology stack, refine APIs in collaboration with backend and frontend engineers, mentor others, partner with Product and Design, and champion practices such as automated testing, CI/CD, and observability. Requirements include 8+ years of distributed systems experience, Go (or equivalent) expertise, strong JavaScript/TypeScript and React skills, cross-API collaboration, and a pragmatic product mindset, with bonus points for Jira/Slack/Shopify integrations, LLM automation, and developer tooling. The tech stack centers on Golang and TypeScript, React/Redux, AWS, Spinnaker to Kubernetes, and data stores like Aurora/MySQL, DynamoDB, and S3, with a hybrid Melbourne work arrangement and Zendesk’s emphasis on diversity, inclusion, and equal opportunity.

Zendesk is seeking an Employee Service Sales Specialist (B2C and B2B) to expand its Employee Service offerings by building relationships with key decision-makers and growing partnerships, delivering solutions that enhance employee experiences. Responsibilities include positioning Employee Service use cases, collaborating with the sales team through the full sales cycle, conducting ROI analyses, providing subject matter expertise, owning quota attainment, and feeding customer feedback to product development. Qualifications require a BA/BS or equivalent, at least 10 years in HR/IT service and operations management, at least 3 years in Employee Service sales, a proven track record of meeting targets, ability to navigate complex multi-month sales cycles, and strong communication with willingness to travel. The role is hybrid, combining onsite office presence with remote work, with the specific schedule determined by the hiring manager, and emphasizes collaboration, growth, and a strong client-focused approach. Zendesk is an equal opportunity employer committed to diversity and inclusion, notes that AI or automated decision systems may be used in screening applicants, and offers reasonable accommodations for applicants with disabilities; it also provides links to diversity resources and EEOC rights.

With over 30,000 customers including a third of Fortune 500, Tempo offers integrated solutions for time management, resource planning, budget management, roadmapping, program management, and reporting to help modern teams deliver from vision to value. Founded in 2007 as a time-tracking tool, Tempo has grown to be the #1 time management add-on for Jira and a trusted name in the Atlassian ecosystem, aiming to be a tech company with a heart that helps the world work smarter. The Senior Product Manager, Insights, will work with the Product & Engineering Leadership Team, customers, and other PMs to define and execute a strategy that turns complex portfolio and delivery data into decision-ready insights and ensure cross-solution cohesion with Adaptive Planner, Roadmaps, and other Tempo products. Requirements include 5+ years of product management experience in analytics or data-driven products, Agile lifecycle experience, data fluency with KPIs and metrics, and exposure to AI/ML-powered insights; experience in Portfolio Management, Work Management, or the Atlassian ecosystem is highly desirable. Perks include remote-first work, unlimited vacation in most locations, comprehensive benefits, training and travel reimbursements, diverse teams, growth opportunities, and an equal-opportunity workplace, with resumes requested in English and a call to apply today.

Tempo serves 30,000+ customers, including a third of Fortune 500, and offers integrated time management, resource planning, budgeting, roadmapping, and program management tools, positioning itself as the #1 time-management add-on for Jira in the Atlassian ecosystem since 2007. The Senior Product Manager, Insights, will work with the Product & Engineering Leadership Team, customers, and other PMs to transform complex portfolio and delivery data into decision-ready insights and ensure Insights connects across Adaptive Planner, Roadmaps, and other Tempo solutions. The ideal candidate is strategic, data-driven, experienced with analytics- or data-heavy products, knowledgeable about AI/ML-powered insights, and capable of turning ambiguous customer needs into structured, defensible solutions; experience in Portfolio Management, Work Management, or the Atlassian ecosystem is highly desirable. Key responsibilities include defining the long-term strategy and roadmap for Insights, delivering actionable insights, identifying new features, collaborating with engineering/data/design, defining success metrics and data models, coordinating with senior leadership for a cohesive end-to-end portfolio experience, and measuring adoption and impact. Tempo offers a remote-first environment, unlimited vacation, comprehensive benefits, professional development, diverse teams, and an inclusive, equal-opportunity culture; applicants should submit resumes in English as the hiring teams are global.

The job is for a Customer Success Manager (Pulse) at Zendesk, centered on leveraging Zendesk's AI-powered Resolution Platform to redefine customer service and customer success on a global scale. The role is a dynamic advisory position where you own customer relationships, drive product adoption, articulate ROI, and accelerate growth using cutting-edge AI technologies. The overarching objectives include proactive health management through outcome-driven engagement, accelerating value realization, and advising on solution fit, configuration, and integration to strengthen relationships. You will own end-to-end customer success across onboarding to renewals, design success plans, partner with Professional Services, identify expansion opportunities, and use data to forecast renewals and surface risks. Requirements include 5+ years in CS/Experience, enterprise SaaS/GTM experience, a bachelor’s degree in a relevant field, strong technical/product and data-analytics skills, and familiarity with customer success tools like Gainsight; compensation is a US OTE of $118k-$178k (70/30 base/commission) with potential bonuses, and Zendesk highlights a hybrid, inclusive culture with equal opportunity and AI-based screening.

Zendesk seeks a Director of Process Innovation and AI Strategy (Finance) to lead a high-impact CFO transformation, owning strategy, roadmap, and delivery while partnering with SMEs, shared services, IT, and executive leadership to drive measurable value and governance. Responsibilities include designing and executing an enterprise finance optimization and automation strategy, defining multi-year roadmaps aligned to priorities and OKRs, and delivering executive-ready dashboards with KPIs/SLAs while leveraging Gartner benchmarks for best-in-class capabilities. The role drives end-to-end process optimization—simplifying processes, reducing handoffs, consolidating systems, and standardizing policies—while leading an AI/automation portfolio (RPA, iPaaS, AI/LLM use cases) and fostering an AI culture through training, governance, and scalable patterns in collaboration with IT and SMEs. Required qualifications include 12+ years in finance transformation within SaaS/tech, 3+ years in a Director-level role, deep O2C/P2P/R2R/FP&A experience in a global/shared services environment, hands-on process mapping and operating model design, and familiarity with ERP/CRM/HCM/Procurement/iPaaS/RPA and analytics tools, plus Lean Six Sigma Black Belt, change management, Agile delivery, and strong executive presence. Expected outputs include a top-level strategic plan for finance process optimization, 25,000+ FTE hours of savings through AI and automation, published roadmaps with owners and timelines, and a visible AI culture; compensation includes a US base salary of $178k-$266k with potential bonus and hybrid work, with Zendesk committed to equal opportunity, diversity, and accommodations and AI may be used in screening applicants.

Zendesk’s Senior Solutions Consultant role focuses on helping brands leverage the AI-powered Resolution Platform for CX and ES, disrupting outdated contact center solutions and enabling smarter, scalable service. You’ll lead technical and business discovery, run AI-readiness assessments, design tailored demos and proofs of value, and translate AI/ML capabilities into business narratives for IT to the C-suite. You’ll own the end-to-end technical engagement across the sales cycle, architect secure, scalable solutions using Zendesk APIs, middleware, telephony, and cloud platforms, and ensure alignment with customer goals and compliance during pilots. You’ll collaborate cross-functionally to shape product roadmaps, measure impact with Zendesk analytics and AI metrics, demonstrate ROI, and drive AI adoption with Customer Success. The role requires 5+ years of presales/solutions consulting in SaaS or CX, AI and domain knowledge, strong storytelling and communication skills, willingness to travel, and Zendesk’s commitment to hybrid work, diversity, equal opportunity, and accommodations.

Zendesk is seeking a Manager of AI Success Strategists to scale its AI-driven Resolution Platform by leading a 6–10 person team that delivers end-to-end AI roadmaps and translates product capabilities into clear business outcomes to boost adoption, retention, and risk mitigation. The role blends deep product expertise with people leadership, acting as the team's product authority and coach to deliver predictable, measurable AI outcomes for customers, including increases in automated resolution adoption and improved retention metrics. Key responsibilities include developing repeatable playbooks and SLAs, owning account-level delivery and forecasting, guiding executive-level engagement with strategic customers, and coordinating with Sales, Professional Services, Product, Partners, and RevOps to remove blockers. Required qualifications include 7+ years in enterprise SaaS customer-facing roles with AI exposure, 2+ years of people management (6–10 ICs), strong product/technical fluency in generative AI, and proven ability to forecast risk and drive adoption, plus a bachelor’s degree and strong communication. Compensation includes a US OTE of $160k–$240k (70/30 base/commission) with potential bonuses, a hybrid work model that requires in-office presence part of the week, and Zendesk’s commitment to equal opportunity and diversity, with AI screening possibly used in candidate evaluation.

Zendesk is hiring an AI Success Strategist in Customer Success to lead AI-driven customer outcomes on the AI-powered Resolution Platform by owning strategic AI roadmaps and building executive partnerships from day one. The overarching objective is to accelerate customers’ time-to-value by driving adoption and operational excellence of Zendesk AI solutions, coordinate cross-functional delivery across Product, Services, Sales, and Partners, and deliver measurable improvements in renewals and revenue. Key responsibilities include end-to-end AI roadmap delivery, serving as the design authority for deployments, shaping long-term AI vision with executives, aligning internal and external stakeholders, leading engagements, maintaining mutual roadmaps, driving channel adoption, and using data-driven insights to track impact. Qualifications include 5+ years in Customer Success or Experience with 1+ year AI experience, German fluency, enterprise SaaS/GTM background, the ability to forecast churn and expansion via adoption analytics, a relevant degree, strong program management, and knowledge of Responsible AI; AI domain expertise is a plus. The role offers a hybrid in-office/work-from-home arrangement, Zendesk’s commitment to diversity and inclusion, and notices about AI-based screening and accommodations upon request.

Zendesk is looking for an AI Success Strategist to lead the design and execution of customers’ AI roadmaps, build executive partnerships, and drive AI initiatives from adoption through scale. The role’s mission is end-to-end delivery of AI roadmaps, translating product capabilities into business strategy, aligning internal and external teams, and creating measurable playbooks early in the lifecycle. Its overarching objectives are to accelerate time-to-value through adoption and operational excellence, own multi-year AI roadmaps across Product, Services, Sales, and Partners, and deliver measurable commercial outcomes like renewals, expansion, and predictable revenue and retention. Key responsibilities include owning roadmap delivery, acting as design authority for deployments, shaping a long-term AI vision, aligning stakeholders, leading engagements, maintaining mutual roadmaps, directing adoption channels, measuring impact, and advising on responsible AI and compliance. Requirements include 5+ years in related roles with 1+ year AI experience, enterprise SaaS/GTM background, analytics-driven forecasting for churn and expansion, a bachelor’s degree (advanced degrees preferred), strong program management, and a hybrid work arrangement, along with Zendesk’s commitment to diversity and accommodations.

Zendesk seeks a Manager of AI Success Strategists to scale its AI-driven Resolution Platform by building and leading a 6–10 person team that combines deep product expertise with people leadership to deliver predictable, measurable AI outcomes for customers. The mission is to own end-to-end delivery of customers’ AI roadmaps, translate product capabilities into clear business strategies, ensure consistent execution across accounts, and maintain recurring, outcome-driven cadences that drive satisfaction, automation adoption, retention, and forecast reliability. The overarching objectives include owning and scaling the team to achieve double-digit increases in automated resolution adoption, shorten time-to-value for deployments, and materially improve account retention and expansion metrics, while operationalizing repeatable playbooks, SLAs, and accurate forecast and risk detection. Key responsibilities span organizational leadership and people strategy, strategic product partnership and roadmap influence, cross-functional coordination, executive engagement, portfolio-level risk forecasting, commercial growth, and responsible AI governance, with required skills in product fluency, forecasting, and executive presence. Qualifications include 7+ years in customer success or related enterprise SaaS roles, 2+ years of people management leading 6–10 direct reports, GTM or customer-facing experience in enterprise tech, demonstrated adoption analytics, a bachelor’s degree (advanced degrees or AI certifications preferred), and a Mexico-based location requirement (Mexico City or Estado de Mexico) with a hybrid work arrangement.

Zendesk is seeking a Senior Data Engineer on the Data Platform team to build a globally distributed data system using AWS and Snowflake, helping 170,000+ global businesses understand customer interactions. The role involves designing and developing core data platform features, publishing well-tested production code, investigating and tuning production data pipelines, and building a foundation for customer reporting, ML initiatives, and analytics while mentoring others. Qualifications include 6+ years in software/data engineering with at least 3 years building scalable data platforms or pipelines, experience with Snowflake and DBT, proficiency in Java, Python, or Scala, strong cloud/AWS experience, high-availability environments, Kubernetes understanding, solid data modeling, and a track record with cloud/data technologies; plus experience with ETL, build/deploy tools, and familiarity with Kafka, Airflow, Celery, and AWS Step Functions. Tech stack includes Java and Python, Spark and Airflow, with deployments on AWS (EMR) and Kubernetes and data access through S3, Athena, and Glue. Location is Karnataka or Maharashtra with a hybrid work arrangement; Zendesk emphasizes equal opportunity and diversity, notes AI screening may be used, and provides accommodations for disabilities.

Zendesk is seeking a Senior/Staff Data Engineer to join The Data Platform team, building a globally distributed data platform on AWS and Snowflake to help 170,000+ global businesses understand customer interactions. The role involves building core data services, publishing well-tested code, designing features, investigating production issues, improving data pipelines, and enabling customer reporting, ML initiatives, and internal analytics. Requirements include 11+ years of software/data engineering experience with at least 4+ years building scalable data platforms, proficiency with Snowflake and DBT, Java/Python/Scala, AWS, Kubernetes, data modeling, ETL, and familiarity with Kafka, Airflow, Celery, and AWS Step Functions. The tech stack uses Java/Python, Spark, Airflow, runs on AWS EMR and Kubernetes, and integrates with S3, Athena, and Glue, with the role based in Karnataka or Maharashtra, India and a hybrid onsite schedule. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI screening, provides accommodations for disabilities, and offers an email contact for accommodation requests.

Zendesk is hiring an Enterprise Account Executive in the Netherlands to grow its enterprise SaaS business by acquiring new customers and expanding relationships with existing ones. The role focuses on driving revenue growth, maintaining high customer satisfaction and retention, cross-selling additional products, and using data, customer intents, and adoption history to improve new business prospects and expansions. Responsibilities include leading complex, value-based sales cycles, building a robust pipeline and accurate forecast to meet quarterly/annual targets, and establishing executive sponsorship with key decision-makers. Requirements include a BA/BS or equivalent, Dutch language proficiency, 5+ years of B2B enterprise SaaS sales experience in the Netherlands, experience navigating multi-month renewal cycles, and proficiency with Salesforce, Outreach, and Clari, plus willingness to travel. Zendesk emphasizes a humane customer experience, offers hybrid working arrangements, notes that AI screening may be used in recruitment, and is an equal opportunity employer committed to diversity and inclusion, with accommodations available for disabilities.

Zendesk is hiring for a Sales Development role in its EMEA team to drive new business, build a high-potential talent pipeline, and deliver an outstanding customer experience. The role involves managing a busy outbound pipeline, prospecting cold accounts and new divisions of existing customers, and generating high-value pipeline from startups, unicorns, and enterprise businesses, with a focus on overachieving targets. Requirements include a minimum of 6 months in a sales-related role (SaaS preferred), a consultative selling mindset, strong communication, a winning, self-starter attitude, a degree preferred, English fluency, and a hybrid Lisbon-based work arrangement. Zendesk emphasizes an inclusive, flexible culture, notes that AI screening may be used, and is an equal opportunity employer offering accommodations for applicants with disabilities. The company describes itself as the leading customer support platform powering billions of conversations, with a hybrid work model that combines in-person collaboration with remote flexibility across its offices.

Zendesk is seeking a Senior Software Engineer for the Engineering & Integration Shared Services team to build and integrate software across Zendesk products and SaaS systems, enhancing employee and customer experiences. Key responsibilities include designing, developing, testing, and deploying standardized integration solutions, ensuring quality with unit/integration/UAT testing, and participating in agile ceremonies, while also pursuing AI-driven automation and collaborating with business teams. Qualifications include 5+ years in backend/integration engineering, advanced Java (with Node.js or Python a plus), API/middleware and event-driven architectures, cloud expertise (AWS serverless or equivalents), SaaS integrations, testing, DevOps collaboration, Agile practices, and a relevant degree or equivalent experience. Preferred skills include Node.js/Python/Bash, low-code/iPaaS, CI/CD, observability/monitoring, security/compliance, data management and orchestration, change management, and exposure to AI/ML concepts. The role requires being located in Mexico City or Estado de Mexico with a hybrid in-office schedule, and Zendesk emphasizes equal opportunity, diversity, inclusion, and privacy with notes about AI screening in the hiring process.

Zendesk is seeking a Senior Commercial Account Executive to join its India sales team (based in Mumbai/Bangalore) with a focus on Technology, Retail, eCommerce, and Travel. The role entails hunting and closing new accounts while maintaining existing relationships, building a high-volume pipeline, and coordinating with solution consultants, partners, marketing, and business development to improve territory coverage. You will become an authority on Zendesk products, conducting discovery calls, presentations, and demos, managing relationships, and selling value through both fast-paced and complex sales cycles, with all opportunities tracked in Salesforce. Requirements include at least 5 years of SaaS sales experience, a Bachelor’s degree, experience selling to C-level executives, a proven quota-attainment record, strong ethics, excellent communication skills, and proficiency with Salesforce, Google Suite, and Clari, plus the ability to travel about 50% of the time within the West region. Location eligibility is limited to candidates in Karnataka or Maharashtra; Zendesk also emphasizes diversity and inclusion and may use AI in screening, with accommodations available for applicants with disabilities.

The job is a Sales Development role for Zendesk’s EMEA region focused on building the sales and talent pipeline and accelerating careers through training and coaching. You will drive new business and manage a busy outbound pipeline, prospect into cold accounts and new divisions, and generate high-value pipeline across startups, unicorns, and enterprise customers while delivering an outstanding customer experience. Requirements include fluency in English and Arabic, at least 6 months of sales experience, interest in consultative SaaS sales, strong communication, a proactive "can-do" attitude, and a hybrid Lisbon work arrangement. The role offers a hybrid onsite/remote setup in Lisbon with in-office schedule determined by the manager, plus support like a leadership team, a buddy, and equipment to enable success. Zendesk emphasizes equal opportunity, diversity, inclusion, accessibility accommodations, and notes that AI screening may be used, while promoting a purposeful hybrid culture and the “intelligent heart of customer experience.”

The Zendesk Implementation Services Consultant-French Speaker is part of Zendesk’s Professional Services team and is responsible for designing and configuring the Zendesk product for enterprise customers on Paid Services engagements, either remotely or onsite with the Engagement Manager. The role requires independent work, delivering Launch Packages and optimizations within scope, time, and budget, and executing on engagements to meet commitments. Responsibilities include guiding customers through onboarding and configuration, maintaining product expertise, establishing world-class customer service policies, providing business consultation to solve defined problems, conducting onsite and remote meetings, handling complex issue resolution and high-profile escalations, and prioritizing across multiple customers to meet deadlines and revenue targets. Requirements include a Bachelor’s degree, fluency in French and English, at least 3 years of professional consulting in a customer-facing role (preferably in technology or SaaS), experience with complex customer engagements and understanding of support processes, strong communication and project management skills, accountability for billable utilization, and willingness to travel up to 20%; preferred qualifications include 3+ years in software sales/pre-sales/implementation or technical support and familiarity with customer experience software. Zendesk operates a hybrid work model with in-office presence part of the week and remote work otherwise, supports a diverse and inclusive workplace, may use AI in screening applicants, and provides accommodations for disabilities as part of equal opportunity employment.

Zendesk is seeking a G&A Manager, Financial Analysis & Strategy, reporting to the Director of G&A Finance & Strategy, to drive critical initiatives including G&A consolidation, Office of the CEO expense oversight, and strategic Finance Shared Services partnerships while serving as the main financial liaison between the office of the COO, Transformation Team, and Corporate Finance. Key responsibilities include partnering with Strategy, Planning & Transformation leadership to deliver financial insights, building robust models for transformation projects, managing G&A consolidation reporting and forecasting with Corporate Finance, tracking Office of the CEO and Office of Transformation expenses, and leading Finance Shared Services partnerships and executive communications. Basic qualifications include a bachelor’s degree in Finance, Accounting, Business, or related field, 5+ years of relevant experience (preferably in G&A or transformation roles), advanced proficiency in Excel and Google Sheets, and strong written and verbal communication with cross-functional collaboration. Preferred qualifications include an MBA or related advanced degree, experience supporting organizational transformation or corporate consolidation, ability to lead strategic partnerships and executive budgets, demonstrated leadership or mentoring, and comfort navigating ambiguity. Compensation includes a US base salary range of $118,000–$176,000 with potential bonuses or benefits, a hybrid work model requiring in-office presence part of the week (schedule determined by the hiring manager), and Zendesk’s commitment to diversity, inclusion, AI screening practices, and accommodations for applicants with disabilities.

Zendesk is seeking a Staff Software Engineer to lead the technical direction, architecture, and long-term roadmap for a feature-rich system that helps admins onboard and manage Zendesk products while enabling internal teams to integrate solutions. The role is based in Pune and requires at least three days in the office per week, and Zendesk notes hires must be physically located in Karnataka or Maharashtra. Key responsibilities include driving engineering excellence, designing and delivering scalable enterprise software, modernizing the data platform, and developing event-driven real-time workflows. Required qualifications include 12+ years of frontend software engineering for enterprise SaaS, 10+ years with JavaScript/TypeScript and React/Redux, experience with Cypress/Jest, REST APIs, CI/CD, and a proven record of leading and mentoring teams. Zendesk highlights the opportunity to make a real impact, work with a top engineering team, grow through leadership development, enjoy a hybrid-friendly culture, and benefit from a commitment to diversity and inclusion, with AI screening and accommodations noted.

Zendesk is hiring a frontend software engineer for Pune, India, who must work from the office at least three days a week in a hybrid setup, with location eligibility limited to Karnataka or Maharashtra. The role involves collaborating with engineers and product management to design simple yet effective solutions, applying the full development lifecycle from technical design to production, and participating in pair programming, code reviews, and testing. You’ll ensure delivery on commitments, maintain code quality, debug, unblock tasks, follow best practices, champion test coverage, and actively participate in code reviews and design discussions while standardizing services across teams. Requirements include 8+ years of frontend experience with a strong UX focus, expertise in session management, ORM, caching, JavaScript/CSS/HTML/REST APIs, and building complex React-based SPAs, plus hands-on experience with AI tools such as Cursor, GitHub Copilot, ChatGPT, and Claude. Bonus skills include CI/CD tooling (GitHub Actions, Jenkins, Travis), Ruby/Java, MySQL, AWS (Aurora), Datadog, instrumentation (Segment/Pendo), and JS tooling (Webpack/Node.js); Zendesk highlights equal opportunity, diversity, and accommodations, and notes AI may be used to screen applicants.

Zendesk is seeking a Senior Platform Architect with deep expertise in contact center technologies (Zendesk, Amazon Connect, and AWS) to design, implement, and integrate scalable customer service solutions as part of the Contact Center Center of Excellence. Core daily activities include architecting and optimizing solutions, leading the technical strategy and roadmap, mentoring presales specialists, driving AI/ML and automation adoption, ensuring security and governance, supporting pre-sales with discovery and PoCs, producing technical documentation, and engaging with vendors and partners. Key responsibilities focus on strategic leadership of the CoE’s architectural vision, designing complex contact center solutions, integrating Zendesk, Amazon Connect, AWS, and other enterprise systems, providing technical oversight to ensure secure, high-quality delivery, collaborating with stakeholders, and driving ongoing innovation and governance. Qualifications include a bachelor’s or master’s degree in CS/IT/Business, at least 10 years in solution architecture with 5+ years in contact center technologies (Amazon Connect, CRM/CX tech, preferably Zendesk), strong proficiency with AWS services (Lambda, Lex, IAM, DynamoDB, S3, API Gateway), and leadership, communication, and problem-solving skills; Python and/or Node.js exposure is a plus. Preferred qualifications include Zendesk certifications and AWS Solutions Architect or equivalent, experience in omnichannel contact centers, agile/DevOps experience; Zendesk notes AI screening may be used, and the company is an equal opportunity employer offering accommodations for applicants with disabilities.

Zendesk is seeking an Enterprise Account Executive to drive Bay Area growth selling AI-enabled CX and automation solutions to enterprise customers, expanding Zendesk’s footprint in high-value accounts. The role involves acquiring new enterprise clients, expanding AI adoption, nurturing executive relationships, using data and adoption analytics to prospect and expand, and leading multi-stakeholder, proof-of-concept deals with cross-functional teams. Ideal candidates have 8+ years of cloud/software B2B sales or solution engineering experience, a track record in large-enterprise and tech-sector deals, and proficiency with sales tools, with willingness to travel. Compensation includes a US annualized OTE of $340k–$510k (50/50 base/commission), with potential bonuses and benefits based on location and experience. Zendesk emphasizes AI in customer experience, supports hybrid work, and is an equal opportunity employer committed to diversity, inclusion, and accessibility.

Zendesk is hiring Digital Inside Sales Specialists to handle a high-velocity sales cycle while delivering an excellent customer experience; as a founding member of a new team, you’ll become a product expert and help customers understand Zendesk’s value, with travel required for training and a transition to a hybrid work schedule. Responsibilities include handling a large volume of inbound leads and existing customers mainly via chat and email, resolving inquiries to drive online conversions, conducting discovery calls and demos, and championing customer needs to drive adoption while meeting SLAs and KPIs and contributing to a shared revenue target; you’ll also strive to exceed weekly activity, pipeline, and revenue goals. Requirements include fluent English plus Dutch, German, Arabic, or French, 2+ years of sales experience (preferably in software/SaaS) with the ability to manage the full sales cycle, a real passion for Zendesk, strong organizational skills, and the ability to multitask in a fast-paced environment. You must be available to work 3 days a week in the Lisbon office, and the role employs a hybrid arrangement with onsite time plus remote work, the specific schedule to be determined by the hiring manager. Zendesk emphasizes inclusion and fairness as an equal opportunity employer, may use AI in screening, and offers accommodations for applicants with disabilities; the company also supports global diversity, equity, and inclusion and provides resources for applicants needing accommodations.

The position is Manager, Technical Account Management for Zendesk’s North America region, located in Austin, TX (hybrid) or Florida (fully flexible). You will lead the Technical Account Managers for East NorAm, shape the team, and help strategic enterprise customers maximize Zendesk products and services while expanding ARR service adoption. Responsibilities include People Management (setting objectives, developing talent, cross-team collaboration with sales/pre-sales), Program Management (overall TAM program, customer engagements, stakeholder relationships, executive value discussions), and Technical Leadership (aligning Zendesk solutions with customer needs to drive digital transformation). Required qualifications include a Bachelor’s in Computer Science or related field, 3+ years of managing post-sales teams, 10+ years in technical consulting or other customer-facing SaaS roles, North America delivery experience, and CRM/AI proficiency, plus strong communication and travel ~10%. The base salary range is $132,000-$198,000 in the US with potential bonuses/benefits, and Zendesk emphasizes equal opportunity, diversity and inclusion, hybrid work flexibility, and accommodations, with AI screening noted as part of the process.

Zendesk is hiring a backend-focused engineer to join its Pune-based team in Maharashtra, with a hybrid work model that requires in-office presence part of the week, and the company notes that candidates must be physically located in Karnataka or Maharashtra. The role entails collaborating with engineers and product management to design simple, elegant solutions to complex problems, following the full development lifecycle including technical design, pair programming, peer code reviews, documentation, testing, and continuous integration. You will be responsible for delivering on commitments, ensuring code quality, debugging, and actively participating in code reviews and design discussions, while helping standardize services and improve workflows across teams. The ideal candidate has 8+ years of hands-on backend coding experience across languages (Java, Ruby on Rails, Python, Golang, NodeJS, Typescript, Scala, etc.), experience with unit testing and test-driven development, leadership and mentoring ability, and strong communication skills to work with ambiguity and diverse teammates. Zendesk is an equal opportunity employer that promotes diversity and inclusion, may use AI screening in the application process, and offers accommodations for applicants with disabilities; the hybrid policy is designed to balance onsite collaboration with remote flexibility.

Zendesk Product Security is a globally distributed team of application security specialists focused on secure design, automation, and education to bake security into products, partnering with engineers to prioritize security across the software development lifecycle. The team maintains programs and tooling such as a mature bug bounty program, Security Champions, regular security reviews, static/dynamic testing, and vulnerability lifecycle management, and focuses on secure-by-design product reviews and new security tooling. This is a hybrid role (remote plus on-site) requiring three days in the office and relocation to Pune, with candidates limited to those physically located in Karnataka or Maharashtra. You’ll work on building distributed, high-scale integrations with partners like Slack, Atlassian, and AWS, processing around 10 million events per day, and collaborate with designers, product managers, and engineers to deliver secure customer-facing features. The role requires 9+ years of full-stack software engineering experience, proficiency in React/JavaScript/Node/TypeScript, monorepos and Salesforce integrations, and the tech stack includes Golang/JS/TS, AWS, Spinnaker, Kubernetes, Aurora/MySQL, DynamoDB, and S3, along with Zendesk’s commitment to diversity, AI screening, and accommodations.

Zendesk is a leader in customer experience solutions, with its Contact Center CoE optimizing platforms like Zendesk, Amazon Connect, and AWS-based solutions to improve customer interactions and operational efficiency. The role seeks an experienced Sales Specialist in contact center technologies and CX suites (preferably Zendesk, Amazon Connect, AWS) to drive awareness and sales of Zendesk’s CCaaS for the commercial segment across Western US and Canada, providing strategic direction and cross-team collaboration. Key responsibilities include collaborating with AEs, pre-sales, and partners; coordinating with vendors and delivery; running customer discovery and deal progress; partnering with AWS/Amazon Connect AEs; forecasting; delivering tailored value propositions; and representing Zendesk at regional events. Qualifications require a minimum of 7 years in cloud contact center sales, channel sales experience, and potential advantage for Zendesk/Amazon Connect knowledge, with the ability to work autonomously in a fast-paced environment, plus experience selling at the C-level and a proven sales track record with new business pursuit and strong communication skills. The role offers a competitive salary and benefits, growth opportunities, and a collaborative, inclusive culture, with US OTE ranging from $234,000 to $352,000 (60/40 base/commission), and Zendesk’s commitment to equal opportunity, diversity and inclusion, hybrid work options, and accommodations for applicants with disabilities.

The Senior Contact Center Sales Specialist - LATAM at Zendesk is responsible for driving awareness and sales of Zendesk’s CCaaS Contact Center across Latin America, leveraging deep expertise in contact center technologies and CX suites (preferably Zendesk, Amazon Connect, or AWS). Key responsibilities include collaborating with Zendesk Account Executives, pre-sales teams, and partners to identify opportunities, coordinating with AWS/Amazon Connect AEs, running customer discovery and deal progression, conducting regular forecast cadences, and representing Zendesk at regional events while advocating for innovation and industry trends. Required qualifications include a minimum of 5 years in cloud contact center sales, channel sales experience, fluency in English plus Portuguese and/or Spanish, knowledge of Zendesk and Amazon Connect (or similar), ability to sell at C-level, a proven track record of meeting targets, and strong communication skills. The role offers a competitive salary and benefits, opportunities for professional growth, a collaborative and inclusive work environment, and a chance to lead transformational contact center initiatives using cutting-edge technologies. The position requires being physically located in Mexico City or Estado de Mexico with a hybrid work arrangement, and Zendesk emphasizes fairness and equal opportunity, AI screening, and reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Staff Software Engineer to act as the technical leader for the team, owning the architecture, execution strategy, and long-term roadmap for a feature-rich system that helps admins onboard, adopt, and manage Zendesk products while enabling internal teams to integrate solutions. You will contribute to core code, break down complex features into incremental work, take ownership of features, drive technical discussions, balance feature delivery with tech debt, mentor others, and improve observability, performance, reliability, and security with a near-to-mid-term strategic focus. The ideal candidate has 9+ years of full-stack software engineering experience (enterprise SaaS or large web apps), strong proficiency in languages such as Java, Ruby, Go, Scala, TypeScript, or Node.js, 9+ years with JavaScript/TypeScript and React/Redux, solid MySQL experience, and a proven track record delivering large-scale, resilient systems, with strong communication and influence skills. The tech stack includes a large Ruby on Rails codebase, data in MySQL and Redis, occasional Go/Java services, and integrations via gRPC, REST, Kafka, and GraphQL, deployed on Kubernetes with Docker and Spinnaker on AWS, with production observability via Datadog. The role is hybrid with in-office requirements—at least 3 days a week in the local office—and is noted as Pune, though Zendesk requires candidates to be physically located in Karnataka or Maharashtra per the requisition; Zendesk is an equal opportunity employer offering diversity, inclusion, and reasonable accommodations.

Zendesk is hiring an IT Business Systems Analyst – Netsuite for its Pune, India team, focusing on Netsuite Core finance, R2R, and S2P to optimize finance operations through technology. The role involves analyzing and optimizing end-to-end Netsuite value streams, acting as the functional lead on projects, gathering and documenting requirements, enabling cross-functional collaboration, participating in Agile ceremonies, leveraging AI tools, conducting UAT, and supporting change management. It emphasizes Zendesk’s core values of exceptional service, simple solutions, pride in work, and care for each other. Qualifications include at least 8 years of business systems analysis experience with a finance focus, strong Netsuite Core financials, R2R, and S2P expertise (plus SaaS tools like Adaptive and Blackline), Agile and Jira proficiency, and strong communication and presentation skills with a growth mindset and curiosity. The role requires being physically located in Karnataka or Maharashtra (hybrid in-office schedule) and reflects Zendesk’s commitment to equal opportunity, diversity, AI-based screening, and reasonable accommodations if needed.

Zendesk is hiring an IT Business Systems Analyst - Adaptive to join its Pune, India team, focusing on Netsuite Core financials, R2R, and S2P to optimize finance value streams through technology. The ideal candidate has 8+ years of experience in business systems analysis with finance-focused SaaS knowledge, including Netsuite, Adaptive, and Blackline, plus ERP transformation, Agile, Jira, and strong requirements development and communication skills. Key duties include acting as the functional lead on projects, gathering and documenting requirements, enabling cross-functional collaboration, participating in Agile ceremonies, leveraging AI tools for requirements and documentation, conducting UAT, and supporting change management. The role emphasizes Zendesk’s core values—exceptional service, simplest solutions, pride in work, and caring for others—along with a growth mindset and curiosity. It offers a hybrid work arrangement with location requirements (candidates must be located in Karnataka or Maharashtra as specified by the requisition) and notes Zendesk’s equal opportunity commitment, potential AI screening, and accommodations.

Zendesk is seeking a Principal Contact Center Sales Specialist - EMEA SMB to drive awareness and sales of Zendesk's CCaaS platform and Zendesk for Contact Center for the SMB segment in Europe, leveraging expertise in Zendesk, Amazon Connect, and AWS. The role will provide strategic direction, work autonomously, and collaborate across Zendesk teams (Account Executives, pre-sales) and partners, while engaging with vendors and delivery partners and AWS AMs to shape customer solutions. Key responsibilities include running enablement sessions to upskill field teams, conducting customer discovery calls, managing deal progress and pipeline at scale, and coordinating forecast cadences with regional teams and leadership. Qualifications require a minimum of 7 years in cloud contact center sales, strong analytical and communication skills, experience with scale selling and channel sales, English fluency (Spanish and/or French a plus), and a proven track record of achieving sales targets and selling at the C-level. Zendesk offers a competitive salary and benefits, opportunities for growth, a collaborative and inclusive hybrid work environment, and emphasizes equality and inclusion with policies on AI screening and accommodations for applicants with disabilities.

Zendesk is seeking an AI-savvy SMB Account Executive to grow the SMB SaaS segment by hunting new opportunities, closing deals, and building broad trusted relationships, using AI-driven insights to accelerate revenue and transformation. Responsibilities include acquiring new SMB customers with AI-powered strategies, managing relationships for satisfaction and retention, leading complex sales cycles with tailored AI solutions, co-creating AI transformation roadmaps with measurable KPIs, and developing data-backed ROI cases while collaborating with Solutions Engineers and cross-functional teams on integrations and expansions. Qualifications require at least 2 years of B2B SaaS sales or solution engineering experience, strong technical aptitude for AI product architecture, proven success in AI-assisted prospecting and closing, excellent CRM/forecasting skills, and an entrepreneurial, collaborative mindset with a BA/BS and willingness to travel. The role is based in Mexico City or Estado de Mexico with a hybrid work model that requires some in-office presence, as determined by the hiring manager. Zendesk emphasizes diversity, inclusion, and fairness, offers a supportive work culture with balance and community engagement, and notes that AI may be used in screening applicants, with accommodations available for disabilities.

The Senior Engagement Manager at Zendesk is responsible for driving success on the company’s most complex, high-value client projects, serving as the lead point of contact and guiding teams from inception through completion with strategic oversight and proactive risk management. The role emphasizes client engagement excellence, cross-functional collaboration, continuous improvement of delivery methodologies, mentorship of junior staff, and support for business development and proposal refinement. Qualifications include 5+ years in client-facing consultancy or professional services with leadership responsibilities, fluency in Spanish and English (Portuguese preferred), strong strategic and analytical thinking, excellent communication, proficiency with project management software and CRM tools, and the ability to travel up to 25%. The position is based in Mexico City or Estado de Mexico with a hybrid work model requiring some in-office presence, reflecting Zendesk’s emphasis on work-life balance and an inclusive culture. Zendesk is an equal opportunity employer that supports diversity, equity, and inclusion, may use AI in screening applicants, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Manager of the Business Development team in the EMEA region to recruit, train, and lead SDRs/BDRs, shape their programs, and help grow the Lisbon hub as part of the sales organization. The role offers a hybrid work model with remote Mondays and Fridays and in-office Tuesdays through Thursdays in Lisbon to balance autonomy and collaboration. You will manage and develop ambitious, diverse sales professionals, coach early-career talent, drive consistent target overachievement, and collaborate across Sales, Marketing, Sales Operations, and Talent Acquisition while upholding Zendesk’s culture. Requirements include prior management of BDRs/SDRs, fluency in German or Dutch, a track record of quota attainment in SaaS (ideally in Support, Sales, or CRM), experience in demand generation, cross-functional work, a startup mindset, and data-driven growth. Zendesk is an equal opportunity employer that supports diversity and inclusion, may use AI in screening per policy, and provides accommodations for disabilities, all within a flexible, globally connected workplace.

Zendesk is hiring a forward-thinking Hunter Commercial Account Executive to drive net-new B2B SaaS growth by leveraging AI-driven insights and Zendesk’s AI-powered platform. You’ll own the full sales cycle—from outreach to negotiation—proactively prospecting, closing new accounts, traveling as needed to engage prospects, building executive relationships, and delivering ROI while collaborating with technical teams and leveraging automation. Qualifications include a BA/BS or equivalent, 3+ years of B2B SaaS sales with a proven track record of hitting new-business targets, the ability to close complex executive-level deals with VP and C-suite stakeholders, and proficiency with AI analytics and tools such as Salesforce, Groove, and Clari. Ideal traits emphasize being a Net-New Logo Hunter, AI/Tech Trailblazer, Executive Communicator, Strategic Closer, Relentless Learner, and Collaborative Influencer. The role offers a US OTE of $230,000–$344,000 (base/commission 50/50), potential bonuses or benefits, a hybrid work model with in-office attendance part of the week, and Zendesk’s commitment to fairness, diversity, and inclusive employment with potential AI screening.

The Prospecting Acceleration Specialist at Zendesk leads onboarding, continuous learning, and prospecting excellence across a region, with success measured by ramp time, conversion rates, and team confidence. Responsibilities include delivering onboarding programs (in-person and virtual), ongoing enablement on messaging and prospecting strategy, optimizing outbound sequences and messaging with data from cross-functional partners, and providing field coaching to ensure best practices are applied. The role also requires cross-functional collaboration with Marketing, Enablement, Business Operations, and Product to equip the Sales Development team with tools and content, plus surfacing regional insights to continually improve programs. Ideal candidates have 2–4+ years in Sales Development (BDR experience at Zendesk or a fast-paced SaaS environment is a plus), strong knowledge of outbound tools (Outreach, SalesLoft, Salesforce, Gong, ZoomInfo), proven coaching and communication skills, and a data-driven, collaborative mindset with a passion for mentoring. Zendesk highlights a hybrid work model, a customer-first and employee-empowered culture, equal opportunity and inclusion commitments, and information about AI screening and accommodations for applicants.

The Digital Inside Sales Specialist role at Zendesk is a high-velocity, customer-focused position where you become a product expert and help new and existing customers make informed buying decisions as one of the founding members of a new team. You will respond to inbound leads and existing customers across calls, meetings, chat, and email, resolve inquiries to drive online conversion, conduct discovery calls and demos, and work toward SLAs, KPIs, and a shared revenue target. Requirements include 2+ years of sales experience (SaaS/Software preferred), excellent English writing, the ability to work with a global client base, strong organizational skills, and the ability to thrive in a fast-paced environment; travel is required for training, and you must work in the office 3 days per week with a hybrid arrangement. The role emphasizes becoming a Zendesk product expert, being the voice of the customer, and consistently exceeding activity, pipeline, and revenue goals on a weekly basis, with the specific in-office schedule set by the hiring manager. Zendesk highlights its commitment to diversity, equity, and inclusion, notes that AI may screen applicants, and offers accommodations, all within a flexible hybrid work environment with global offices.

Zendesk is hiring an Enterprise Account Executive to grow its Enterprise SaaS customer base by acquiring new top-tier accounts, expanding existing partnerships, and cross-selling solutions to maximize revenue and deepen impact. The role focuses on driving top-line revenue, nurturing C-level relationships, and leading complex, value-centric sales cycles (including multi-month deals with proofs of concept) while maintaining a robust pipeline and accurate forecast. Key duties include leveraging data insights and adoption history to prospect new clients, creating quarterly territory plans, aligning Zendesk products with client objectives, securing executive sponsorship, collaborating across teams, and negotiating and closing high-value deals. Required qualifications include a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a proven track record of exceeding targets (President’s Club a plus), experience managing renewals and multi-month cycles with large revenue customers, ability to travel, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, plus success selling to VP and C-level executives. Zendesk emphasizes a mission-driven, inclusive culture with hybrid work options, equal opportunity employment, and commitments to diversity, inclusion, and accessibility, including transparency around AI screening and accommodations for applicants.

Zendesk is hiring an Enterprise Account Executive to grow its enterprise SaaS business by building relationships and expanding partnerships to increase impact. You’ll drive revenue by acquiring new enterprise customers, cross-selling to existing clients, nurturing key relationships for retention, and using data and customer insights to optimize prospecting and expansion. You’ll create quarterly territory plans, manage complex multi-month sales cycles with proofs of concept, maintain a robust pipeline and forecast, and secure C-level sponsorship to close deals. Requirements include a BA/BS, 8+ years in cloud/software B2B sales or solution engineering with a proven track record, experience selling to VP/C-level executives, and managing relationships with large organizations (> $2B in revenue), plus travel and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker. The role offers a hybrid work model, a commitment to diversity and inclusion, and notes that AI may screen applications, with accommodations available for applicants with disabilities.

You will collaborate with a portfolio of Managed Services customers to manage a backlog of work for optimizing, maintaining, and growing their use of Zendesk products, offering best-practice consulting and hands-on assistance, and acting as an extension of their team through reactive requests and proactive value delivery. Responsibilities include managing a portfolio to minimize churn, prioritizing tasks within available hours, maintaining Zendesk product expertise, educating customers, delegating requests while ensuring quality, shaping world-class service policies, providing business consultation, handling high-profile escalations, and juggling multiple priorities to meet deadlines. Requirements include a bachelor's degree, 5+ years of professional consulting or customer success in a client-facing role, strong communication and relationship skills, technical aptitude, empathy, ability to interface at manager level, English fluency, and willingness to travel up to 20%. The role offers a hybrid work model with partial in-office attendance, a US base salary range of $106,000–$160,000 (with potential bonus/benefits), and compensation decisions based on capabilities and location. Zendesk emphasizes diversity, inclusion, and social impact, notes AI may be used to screen applicants, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Design Operations Intern (also known as a Design Program Manager or Producer) for the Product Design team with a focus on AI Enablement, to optimize design workflows, pilot new AI capabilities, and integrate AI as a partner for craft and speed, reporting to the Director of Product Design Operations and collaborating with the AI Champions. The role emphasizes transparent and accountable AI use with a human-in-the-loop approach to ensure the design craft remains central. Ideal candidates are AI-literate and curious, process-oriented, people-centered communicators, design-minded, and critically optimistic about AI's potential while asking hard questions about fairness, transparency, and who might be excluded. Responsibilities include workflow optimization for design and research, maintaining an internal AI tool inventory, creating AI-in-design enablement materials, coordinating the AI Champions program and knowledge-sharing events, and measuring AI adoption impact. Basic qualifications include current enrollment in a relevant program and a portfolio; US work authorization; preferred qualifications include familiarity with design thinking and AI tools, strong organizational skills, openness to ambiguity, interest in inclusive design and ethical AI frameworks; compensation is $31.25-$61.00 per hour with possible bonuses and a hybrid work arrangement; Zendesk is an equal opportunity employer with a commitment to diversity and accommodations.

Zendesk’s mission is to champion great customer service and simplify business by building an AI-first Resolution Platform that turns every customer touchpoint into a meaningful experience through empathy, transparency, and innovation. As an AI Success Strategist in APAC, you’ll be the Strategic Engagement Lead owning multi-year AI roadmaps for the most complex enterprise clients, bridging technical deployment and business transformation to deliver measurable ROI, Automated Resolution growth, and Gross Revenue Retention. Responsibilities include orchestrating strategic AI roadmaps, acting as design authority for deployments with PS and API integrations, cross-functional GTM orchestration, data-driven governance with adoption analytics and health scores, thought leadership on Responsible AI and data governance, and ensuring value realization to secure renewals via improvements in CSAT and operational efficiency. Basic qualifications cover 5+ years in Customer Success, TAM, or management consulting in Enterprise SaaS, 1+ year AI-related project experience, a GTM track record, a bachelor’s degree, and familiarity with Agile; preferred qualifications include CX domain expertise, advanced degrees or certifications in AI strategy, PMP/CSM, APAC data privacy experience, and Product-Led Growth experience. Zendesk supports a hybrid, inclusive workplace and is an equal opportunity employer; AI may be used to screen applicants in accordance with law, and they provide accommodations for applicants with disabilities (contacting peopleandplaces@zendesk.com for accommodations).

The AI Services Consultant at Zendesk will lead AI delivery for the Resolution Platform, serving as the technical and product expert to deliver quick value and guide customer configuration and optimization. The mission is to provide technical solutions and remove roadblocks, acting as a trusted advisor and guiding customers through complex configurations to achieve transformative outcomes. The overarching objectives are to accelerate time-to-value through adoption and operational excellence, be the customer’s AI technical expert turning goals into design choices, and lead end-to-end delivery with clear scope and timelines. Key accountabilities include providing technical guidance on implementation, facilitating change management and training, ensuring successful project delivery, maintaining customer satisfaction, collaborating cross-functionally, and aligning AI solutions with business goals for measurable improvements. Qualifications include 3+ years of related consulting experience in enterprise technology/SaaS go-to-market roles, experience with adoption analytics and success plans, relevant degrees (with certifications preferred), a hybrid work arrangement with partial in-office time, and Zendesk’s commitment to diversity, equal opportunity, and accommodations.

Zendesk is hiring a Software Engineer II for the Sunshine Conversations team to build integrations and connectors to the ES platform that powers an omnichannel messaging experience across Slack, WhatsApp, Instagram, Messenger, Telegram, and more. You’ll own features end-to-end—from design through rollout and monitoring—prepare short design docs for medium-scale changes, and work with Engineering, Product and Design on platform decisions, architecture, and data models while focusing on reliability and scalability and maintaining docs and runbooks. You’ll present technical proposals to cross-functional stakeholders, lead occasional tech talks to improve engineering practices, and drive improvements to CI/CD, monitoring dashboards, and deployment processes. Basic qualifications include 2+ years building backend services with Node.js, Express and TypeScript, autonomy and leadership, collaborative attitude, and agile teamwork; preferred qualifications include distributed systems, message systems (RabbitMQ, Kafka, SQS), data stores (MongoDB, Redis, MySQL), Kubernetes, AWS, observability, SaaS experience, and event-driven architectures. The role is hybrid with part-time in-office time as determined by the hiring manager; Zendesk emphasizes diversity and inclusion, equal opportunity, may use AI screening, and offers accommodations for applicants with disabilities.

Zendesk is hiring a Revenue Operations Business Operations Manager in Madison, WI to own quoting and billing processes and optimize quote-to-cash systems, collaborating on cross-functional projects to support strategic initiatives. The role will lead initiatives to improve quoting, billing, and QTC processes, demonstrate systems thinking, and oversee daily operations and user support for these systems. Responsibilities include using project management to update internal projects and roadmaps, managing product migration deliverables, maintaining comprehensive documentation, and serving as the primary contact for the worldwide Revenue Operations team while building relationships with Sales Ops, IT, Product Led Growth, and Product Development. Required qualifications include 5+ years in financial systems focused on commerce-to-cash, a bachelor’s degree, strong data querying/reporting skills, cross-functional collaboration, excellent communication, and experience with system implementations and UAT (with Salesforce, CPQ, Zuora and G-Suite/Zoom experience a plus). The position offers a US base salary of $116,000-$174,000 (with potential bonuses/benefits), a hybrid work arrangement with some in-office days, and Zendesk’s commitment to diversity, inclusion, AI screening, and accommodations.

Zendesk is seeking an AI Services Consultant to serve as the technical and product expert for its AI-powered Resolution Platform, guiding customers through configuration and optimization to deliver quick value. The mission is to provide technical solutions and remove roadblocks, acting as a trusted advisor to drive adoption and measurable business outcomes from deployment to scale. Key responsibilities include technical guidance on implementing and optimizing Zendesk AI products, change management and training, on-time project delivery, maintaining customer satisfaction, and cross-functional collaboration to align the AI roadmap and resolve blockers. Requirements include 3+ years in consulting or professional services, experience in go-to-market roles in enterprise tech or SaaS, experience with adoption analytics and success plans, strong consulting, communication, and project management skills, AI technical proficiency, adaptability, and continuous learning, with a bachelor’s degree in a related field and certifications in AI strategy or project management preferred. The US base salary ranges from $106,000 to $160,000, with potential bonuses and benefits, a hybrid work model requiring some in-office presence, and Zendesk’s commitment to equal opportunity, diversity, and reasonable accommodations, noting that AI may be used to screen applications.

Zendesk is hiring an AI Services Consultant in its Professional Services team to lead AI delivery for the AI-powered Resolution Platform, acting as the technical and product expert to guide customers through rapid configuration and optimization. The mission is to provide technical solutions, remove roadblocks, and advise customers through complex configurations to drive transformative business outcomes on the AI platform. The overarching objectives are to accelerate time-to-value by driving adoption and operational excellence, serve as the customer’s AI technical expert, and lead end-to-end delivery with clear scope, timelines, and stakeholder alignment. Key responsibilities include giving expert guidance on implementation, facilitating change management and training, ensuring timely project delivery and high customer satisfaction, and collaborating across Customer Success and Sales to align AI roadmaps and address technical blockers. Required qualifications include 3+ years in consulting/professional services, experience in enterprise SaaS GTM or related roles, use of adoption and health analytics for predictive modeling, a related bachelor's degree with AI strategy or project management certifications preferred, and location constraints for Karnataka or Maharashtra with a hybrid in-office schedule; Zendesk also emphasizes equal opportunity and accommodations.

Tempo serves over 30,000 customers, including a third of Fortune 500, and offers an integrated suite for time management, resource planning, budget management, roadmapping, program management, and reporting, helping teams deliver from vision to value; it started in 2007 as a time-tracking tool and is now the #1 time management add-on for Jira in the Atlassian ecosystem. The company is hiring a Senior Growth Marketing Manager, Lifecycle to optimize trial onboarding and drive activation and conversion through PLG programs, in a role that collaborates across marketing, product, BI, and RevOps. Responsibilities include building and optimizing trial onboarding emails via Braze, designing in-app onboarding journeys with Appcues/Chameleon, supporting cross-sell initiatives, continuously improving flows based on data, and ensuring onboarding content is accurate and aligned with user needs through cross-functional collaboration and data reporting. The ideal candidate has marketing automation expertise (Braze, HubSpot) and in-app messaging tools, is customer-centric and data-driven, collaborative, and project-focused, with 5+ years in growth or lifecycle marketing in B2B SaaS, and hands-on experience with Braze, Appcues, Segment, and onboarding optimization, plus familiarity with A/B testing. Tempo offers remote-first work, unlimited vacation, robust benefits, training reimbursements, a collaborative culture, growth opportunities, and a commitment to equal opportunity employment with resumes in English; apply to shape the future of enterprise productivity software.

Figma is growing its Solutions Consulting team to help enterprise customers realize the platform’s value through consultative strategies, demos, and solution design. This is a full-time role based in a US hub or fully remote in the United States, partnering with Sales and cross-functional teams. Responsibilities include painting the vision of the Figma Platform, leading technical discussions, handling IT and security questions, collaborating with Product/Support to enhance security features and roadmap, and creating content to delight customers and internal partners. Requirements include 8+ years of professional experience, 4+ years in SaaS sales engineering or solution consulting, excellent communication, enterprise SaaS familiarity, and front-end or developer lifecycle experience, with bonus points for UX/Figma experience and adaptability. Compensation includes a base salary range of $136,000–$288,000 plus equity and comprehensive benefits, with pay localized for remote roles and a commitment to equal opportunity and accommodations.

Figma is growing its Solutions Consulting team to help enterprise customers realize what’s possible with the platform by bridging technical expertise with business context and supporting revenue growth. In this full-time role, you’ll lead technical discussions, demos, and solution design to demonstrate Figma’s value, guide customers through the platform to accelerate digital product delivery, own the IT and security relationship during deals, collaborate with Product and Support to address security questions and roadmap opportunities, and create content for customers and internal partners. You’ll design and scale technical sales efforts, facilitate conversations between customers, sales, and product teams, and work with teammates to hone your craft while operating autonomously. Requirements include 8+ years of professional experience, 4+ years in sales engineering or solution consulting in a SaaS organization, excellent communication and presentation skills, familiarity with the enterprise SaaS ecosystem, the ability to prioritize competing demands, and frontend development or developer lifecycle experience; plus desirable extras like experience with Figma or UX/UI and adaptability to learn new technologies. Figma emphasizes diversity and equal opportunity, offers equity and a comprehensive benefits package with a base salary range of $136,000–$288,000 (with remote pay localization), and roles can be remote in the US or hosted in SF/NY with in-person onboarding; accommodations are available for applicants, and candidates should expect to keep cameras on during video interviews as part of the hiring process.

Figma is growing its Production Engineering team to ensure end-to-end reliability, durability, scalability, and performance of its products and services, helping product teams move quickly and collaborate in real time. This role is for a generalist with 5+ years of software engineering experience operating infrastructure at scale, strong CS fundamentals, and a passion for distributed systems and building tools to simplify large-scale operations. Responsibilities include defining reliability goals, improving telemetry, building tools/services, debugging production issues across the stack, participating in design and production reviews, planning for infrastructure growth, and operating AWS infrastructure. Figma offers equity and a broad benefits package, with a base salary range of $149,000–$350,000 USD (remote roles are localized to 80–100% of the range), and compensation adjusted by location, skills, and experience. The company emphasizes inclusivity and growth, encourages applicants even if not a perfect fit, provides accommodations for disabilities, requires cameras on during video interviews, and conducts in-person onboarding as part of an equal opportunity hiring process.

Figma is expanding its Production Engineering team to ensure end-to-end reliability, durability, scalability, and performance of its platform so product teams can rapidly deliver new features. They’re seeking a generalist with 5+ years of software engineering experience operating infrastructure at scale, strong CS fundamentals, and a passion for building tools that simplify large-scale operations. The role involves defining reliability goals with engineering, improving telemetry and tooling to address operational challenges, debugging production issues, participating in design and production reviews, planning infrastructure growth, and operating AWS. Preferred candidates have cloud experience (AWS/Azure/GCP), strong problem-solving and communication skills, and a balance of idealism and pragmatism, all while aligning with Figma’s inclusive culture and security standards. Compensation includes a base salary range of roughly $149,000–$350,000 (regional adjustments for remote roles), equity and comprehensive benefits, and equal opportunity and accommodation policies, with interview logistics such as keeping cameras on during video interviews and in-person onboarding.

Figma is growing its team to make design accessible and enable real-time collaboration worldwide, and it is seeking a versatile Machine Learning / AI Engineer to join its AI team at the intersection of applied ML, infrastructure, and product innovation. You will design, build, and productionize ML models for Search, Discovery, Ranking, Retrieval-Augmented Generation, and generative AI features; build scalable data pipelines with annotation systems and human-in-the-loop workflows; and collaborate with AI researchers, product engineers, and infrastructure to deliver AI features across the platform. Requirements include 5+ years of software engineering, 3+ years in applied ML, proficiency in Python, and experience with PyTorch, TensorFlow, Scikit-learn, Spark MLlib, or XGBoost, plus experience building data and annotation pipelines and evaluation systems, with mentoring or leadership experience; preferred items include NLP, RAG, MLOps, and creative/design ML applications, plus a product mindset and cross-functional collaboration. This is a full-time role available from US hubs or remotely in the United States, with an annual base salary range of $149,000–$350,000 and equity; for remote roles, pay is localized to the work location, and benefits include health/dental/vision, retirement, parental leave, mental health, PTO, stipends, and more. Figma is an equal opportunity employer that values diversity and provides accommodations for applicants with disabilities; candidates are asked to keep cameras on during video interviews, onboarding is in-person, and candidate data will be processed in accordance with Figma's Candidate Privacy Notice.

Figma is growing its AI team and seeking a versatile Machine Learning / AI Engineer to work at the intersection of applied ML, infrastructure, and product innovation, shaping AI-powered features and helping teams move faster. The role involves designing, building, and productionizing ML models for Search, Discovery, Ranking, Retrieval-Augmented Generation, and generative AI, as well as building scalable data pipelines and human-in-the-loop annotation systems. You’ll collaborate with AI researchers, product engineers, designers, and product managers to iterate on datasets, metrics, and architectures, delivering AI features across Figma’s platform while working with infrastructure engineers on training, inference, monitoring, and deployment. Requirements include 5+ years in software engineering with 3+ years in applied ML, Python proficiency, experience with ML libraries, and building data/annotation pipelines and evaluation systems; mentoring experience is a plus, with desirable extras in NLP/RAG, MLOps, creative ML apps, and additional languages. The role can be remote in the US or based in Figma’s SF or NY hubs, with a base salary range of $149,000–$350,000 plus equity and benefits, and includes diversity and accommodation commitments, cameras-on during interviews, and in-person onboarding.

Figma is growing its team of creatives and builders and is hiring experienced full-stack engineers to join the Growth and Monetization Engineering organization, spanning Growth, Billing, Enterprise, and Discovery and serving millions of users. In this role you will design, build, test, and ship high-quality features across the stack (TypeScript, React, Ruby, Go, C++, etc.), own key product areas, collaborate cross-functionally, and ensure reliability, security, performance, and user experience. Requirements include 4+ years of professional software engineering, full-stack experience with modern front-end and back-end technologies, and strong collaboration skills; plus preferred experience in B2B SaaS, billing infrastructure, or enterprise systems and familiarity with Stripe, Salesforce, NetSuite, etc. Compensation includes an annual base salary range of $149,000–$350,000 with location-based adjustments for remote roles, equity, and comprehensive benefits; this role can be remote in the United States or based in US hubs. Figma is an equal opportunity employer that provides accommodations for disabilities, asks candidates to keep cameras on during video interviews, requires in-person onboarding, and processes candidate data per its privacy notice.

Figma is hiring experienced full-stack engineers to join its Growth and Monetization Engineering organization, covering teams like Growth, Billing, Enterprise, and Discovery to tackle scalable, enterprise-grade challenges. You’ll design, build, test, and ship features across the stack (TypeScript, React, Ruby, Go, C++, etc.), own components that affect UX or revenue, collaborate with cross-functional partners, and focus on reliability, security, performance, and user experience while mentoring others. Requirements include 4+ years of professional software engineering experience with full-stack capabilities; strong collaboration; plus optional bonus points for experience with B2B SaaS, billing infrastructure, Stripe, Salesforce, and extensibility platforms. The role is full-time in US hubs or remote in the US, with a pay range of $149,000–$350,000 base salary plus equity and benefits; remote compensation is localized to 80–100% of the range depending on location. Figma emphasizes diversity and inclusion, accommodations for applicants with disabilities, and requires camera-on during video interviews and in-person onboarding, with a Candidate Privacy Notice governing data.

Figma's Creation Engine Pixel Engine team is hiring a media-focused engineer to work on the browser-based rendering engine, including video/image processing and new animation features. The role involves collaborating across Engineering, Product, Design, Marketing, User Research, and Data Science to build features, improve media performance, support codecs, ensure robust rendering and network reliability, and participate in mentoring and org-wide initiatives. Requirements include 5+ years shipping software in video/image rendering, experience with C++, TypeScript, or GLSL, and familiarity with web apps, browser performance, or real-time collaboration; it can be based remotely in the US or at Figma's SF or NY hubs. Compensation includes a base salary range of $149,000–$350,000 USD (localized for remote roles at 80–100% of range) plus equity and a comprehensive benefits package, with a focus on growth and inclusion. Additional notes cover accommodations for applicants with disabilities, a requirement to keep cameras on during video interviews, potential in-person onboarding, and a Candidate Privacy Notice governing data processing.

Figma is expanding its Creation Engine and Pixel Engine teams to power real-time, browser-based design, building a C++/WebAssembly engine with components like SceneGraph, renderer, and multiplayer protocols. The Pixel Engine team focuses on platform-level rendering and media support, with this role dedicated to Media components, available in US hubs or remotely in the United States. You’ll collaborate across Engineering, Product, Design, Marketing, User Research, and Data Science to build new media features (e.g., image pipelines), improve media performance in the rendering engine, support codecs, handle errors, and define rendering standards. Requirements include 5+ years shipping software in video/image rendering, experience with C++, TypeScript, GLSL, web-based apps or real-time collaboration, and a track record of cross-team delivery; Figma encourages applying even if not an exact match. The role offers a base salary range of $149k–$350k (SF/NY) with remote-localized pay, equity and benefits, a commitment to diversity and inclusion, and notes that candidates must keep cameras on during video interviews and onboarding may be in-person.

Figma is hiring Full Stack Engineers to design, build, and ship products and platforms that enable real-time collaboration for millions of users, with roles across teams such as Figma Editor, FigJam, and more, available from US hubs or remote in the United States. You’ll own end-to-end features across the stack, work with cross-functional partners, monitor systems for reliability and security, and mentor teammates, with opportunities to shape product direction and strategy. Requirements include proven full-stack production experience, strong front-end (React/TypeScript) and back-end (Ruby, Python, Go, C++, PostgreSQL) skills, a product mindset, and excellent collaboration; preferred experience includes leading large-scale projects and familiarity with Stripe, Salesforce, etc. Figma emphasizes growth and diversity, encourages applicants even if not all criteria match, and provides pay transparency with a base salary range of $149k–$350k plus equity and a comprehensive benefits package; remote roles are localized in pay. Additional notes: Figma is an equal opportunity employer, provides accommodations for disabilities, and requires cameras on during video interviews with in-person onboarding; specifics will be discussed with a recruiter.

Figma is expanding its team of creatives and builders to make design accessible and to support real-time collaboration from ideation to product across teams worldwide. The Full Stack Engineer role involves building both products and platforms that empower millions of users to create and collaborate in real time, across Figma’s editor, FigJam, slides, sites, and other products. You’ll design, build, and ship high-quality features across the stack, own projects end-to-end, collaborate with Product/Design/Research/Data, and focus on reliability, security, and scalability while mentoring teammates. Required qualifications include proven full-stack production experience, strong React/TypeScript frontend and Ruby/Python/Go/C++/PostgreSQL backend skills, a product mindset, and strong cross-functional communication; preferred experiences include leading large-scale projects, C++/WebAssembly, growth tooling, and familiarity with Stripe, Salesforce, Snowflake, etc. Figma’s compensation ranges from $149k to $350k base, with equity and a broad benefits package, remote-eligible or US-hub roles, and they promote equal opportunity with accommodations for disabilities; they also require cameras on during interviews and in-person onboarding, and applicants are encouraged to apply even if not a perfect match, with data processing per the Candidate Privacy Notice.

Figma is growing its Infrastructure team and seeks software engineers to design, build, and operate scalable, real-time distributed systems that power its design tools, with roles available in US hubs or remotely in the United States. The role focuses on architecting storage platforms, streaming infrastructure, and compute orchestration, improving developer experience with internal platforms and APIs, and collaborating across product and infrastructure teams to deliver secure, high-performance systems while shaping platform strategy. Requirements include 5+ years in backend or infrastructure engineering, deep knowledge of distributed systems concepts, experience with cloud-native environments and IaC, proficiency in Go/TypeScript/Python/Rust/Ruby, and strong system design and cross-team communication; bonus points for experience with storage or streaming systems, traffic management, service meshes, and real-time distributed systems. Figma emphasizes its Grow as you go value, invites applicants even if their past experience isn’t an exact match, and discloses a base salary range of $149,000–$350,000 with remote pay localized, along with equity and a broad benefits package. The company is an equal opportunity employer, provides accommodations for applicants with disabilities, requires cameras on during video interviews, and in-person onboarding, with data processing governed by the Candidate Privacy Notice.

Figma is growing its team of creators to make design accessible, enabling ideation, prototyping, translating designs to code, and AI-driven iteration with real-time collaboration from anywhere. The Infrastructure Software Engineer role designs, builds, and operates scalable distributed systems—covering storage, streaming infrastructure, and compute orchestration—and collaborates cross-functionally to power Figma's real-time design tools for millions of users, with options to work from US hubs or remotely in the US. Qualifications include 5+ years in backend or infrastructure engineering, strong distributed-systems knowledge, cloud-native and IaC experience, proficiency in Go/TypeScript/Python/Rust/Ruby, robust system design skills, and mentoring ability; preferred experience includes storage/streaming, traffic management, service meshes, and developer tooling. Figma provides equity, a comprehensive benefits package, and a base salary range of $149,000–$350,000 with remote pay localized to 80–100% of range, with compensation subject to change. Figma is an equal-opportunity employer that supports accommodations for disabilities (accommodations-ext@figma.com), and requires cameras on during video interviews with in-person onboarding, with all candidate data processed per the Candidate Privacy Notice.

Figma is growing its team to make design accessible to all, offering a platform for brainstorming, prototyping, translating designs into code, and AI-assisted iteration with real-time collaboration from anywhere. As a Software Engineer, you’ll develop high-performance client-side systems in C++/WebAssembly, extend multiplayer protocols for collaborative design, and build the bridge between C++ and JavaScript while shaping the user experience. You’ll build core features in a real-time, multiplayer frontend with a complex in-memory SceneGraph, optimize performance and memory, design APIs and tooling for product teams, contribute to accessibility, and mentor others in a collaborative setting. Requirements include 4+ years of software engineering experience and strong skills in TypeScript, C++, React, Go, Rust, or Python, plus experience with web apps, browser performance, or real-time collaboration; additional pluses include technical leadership, game engines, API design, WebAssembly, or frontend C++ context. Figma offers a base salary range of $149k–$350k USD with location-based adjustments for remote roles, equity and a comprehensive benefits package, an inclusive culture with disability accommodations, and policies such as keeping cameras on during video interviews and in-person onboarding, with data processed per the Candidate Privacy Notice.

Figma is expanding its team to make design accessible and to enable real-time collaboration across ideation, prototyping, and AI-assisted workflows. As a Software Engineer, you’ll build high-performance client-side systems in C++/WebAssembly, extend multiplayer protocols, and develop the C++-to-Javascript communications layer to push browser capabilities. You’ll design and implement core real-time features in the SceneGraph, optimize performance, build scalable APIs, contribute to accessibility, collaborate with cross-functional partners, and mentor other engineers. Requirements include 4+ years of software engineering experience, strong skills in frontend languages (TypeScript, C++, React, Go, Rust, or Python), and experience with web apps, browser performance, or real-time collaboration, with additional points for leadership, game engines, WebAssembly, or API design. The role can be remote or in US hubs, with a salary range of $149k–$350k plus comprehensive benefits, a commitment to diversity and inclusion, disability accommodations, and policies like camera-on interviews and in-person onboarding.

Figma is expanding its team to build AI-enabled design tools that streamline workflows and enable real-time collaboration from anywhere in the world. The AI Product Engineer role will lead early-phase AI systems, collaborate with cross-functional teams, mentor the group, and help shape Figma’s AI strategy from inception to implementation. Requirements include 5+ years of software engineering with at least 1 year building generative AI products, experience delivering the full AI lifecycle, and the ability to connect modeling work to business value; preferred qualifications include NLP/indexing/personalization, multi-year roadmaps, and an advanced degree. The position is full-time and remote in the United States or based in one of Figma’s US hubs, with a base salary range of $149,000–$350,000 plus equity and comprehensive benefits, adjusted for remote work location. Figma emphasizes diversity and inclusion, offers accommodations for applicants with disabilities, and notes interview and onboarding logistics (including camera-on interviews and in-person onboarding) with data processing aligned to the Candidate Privacy Notice.

Figma is expanding its team to make design accessible and to support brainstorming, prototyping, translating designs into code, and real-time collaboration, with growing opportunities in AI. They’re looking for an accomplished AI Product Engineer to lead AI efforts from inception to implementation, collaborating with a cutting-edge AI Research team and cross-functional groups. You’ll lead the development of early-phase AI systems to enhance user experience, measure and improve AI performance, shape AI strategy across teams, break down open-ended AI problems into engineering plans, and mentor and grow the AI talent. Requirements include 5+ years of software engineering with at least 1 year building generative AI products, full lifecycle AI development experience, and the ability to connect abstract modeling to business value; preferred items include expertise in AI indexing/retrieval, roadmap planning, an advanced degree, and mentoring credentials. Compensation and benefits include a base salary range of $149,000–$350,000, equity and comprehensive benefits, remote work with localized pay, a commitment to diversity and accommodations, and notes about camera-on interviews and in-person onboarding, along with the Candidate Privacy Notice.

- Figma is expanding its AI Platform teams to build core AI frameworks and systems that power design and collaboration, with roles across Modeling Platform, Agent Platform, and Extensibility. - The Modeling Platform team develops infrastructure for training, evaluating, deploying, and serving AI models, partnering with AI Research to accelerate the end-to-end model lifecycle. - The Agent Platform powers agentic AI features to enhance Figma products, while Extensibility owns plugins, widgets, APIs, and MCP/server platforms for broader AI ecosystem integrations. - In these full-time roles, you’ll design, build, and maintain scalable AI systems, collaborate across product, research, and infrastructure teams, shape platform strategy, debug complex production issues, and mentor colleagues, with roles available from US hubs or remote in the US. - Requirements include 5+ years of backend/infrastructure software engineering, 3+ years in AI/search/infrastructure or developer platforms, proficiency in TypeScript/Python/Ruby, strong system-design skills, and excellent cross-team communication; plus preferred experience in AI infra at scale, with compensation ranging from $149,000 to $350,000 plus benefits, and commitments to equal opportunity and accommodations.

Figma is expanding its AI Platform teams—Modeling Platform, Agent Platform, and Extensibility—to build core AI infrastructure and features across the product, from model training to integrations and plugin ecosystems. This is a full-time role, available in US hubs or remote in the United States, focused on end-to-end AI feature development, cross-team collaboration, and shaping platform strategy. Requirements include 5+ years in software engineering (backend/infrastructure), 3+ years in AI, search infrastructure, or developer platforms; proficiency in TypeScript, Python, or Ruby; strong system design and cross-team communication, with bonus for experience scaling AI infra or leading multi-team strategy. The base salary range is $149,000 to $350,000, with remote roles localized by location, plus equity and a comprehensive benefits package; compensation is subject to change. Figma emphasizes diversity and inclusion, offers accessibility accommodations, requires cameras-on during video interviews and in-person onboarding, and provides a Candidate Privacy Notice for data handling.

Figma is growing its team to make design accessible to all and enables teams to brainstorm, prototype, translate designs into code, and collaborate in real time from anywhere, and is hiring an Account Executive, SMB to generate new business and guide inbound prospects through the Figma evaluation and buying process, with this full-time role based in NYC or SF and requiring in-person presence two days per week. You’ll create and manage an SMB pipeline from inbound and outbound activity, apply discovery and value-selling to build relationships with key decision-makers, align with stakeholders to map Figma’s roadmap to business needs, conduct account prioritization, position Figma with cross-functional partners, and advance deals through in-person meetings. Requirements include experience closing software/SaaS in an outbound function, consistent pipeline generation for net-new business, and managing high-volume sales cycles (1-3 months), plus a sales process that creates customer value; it's a plus if you have experience selling to technical audiences, adaptability to change, and certifications in deal qualification. Compensation includes an annual base salary around 82,500 USD (localization may adjust), equity, and a comprehensive benefits package (health, dental, vision, retirement, parental leave, mental health, PTO, learning and remote-work stipends, and cell phone reimbursement), along with sales incentives and an annual bonus plan for eligible non-sales roles. Figma is an equal opportunity employer committed to diversity and accessibility, offers accommodations for applicants with disabilities, requires candidates to keep cameras on during video interviews, and processes personal data per its Candidate Privacy Notice.

Figma is growing its team to make design accessible, with a platform that supports brainstorming, prototyping, translating designs into code, and AI-driven iteration for real-time collaboration worldwide. They’re hiring an Account Executive, SMB (NYC or SF hub, in-person 2 days/week) to generate new business and guide inbound prospects through the evaluation and buying process of all Figma products. Responsibilities include building and managing an SMB pipeline from inbound and outbound activity, applying discovery and value-selling with decision-makers at large accounts (500+ FTEs), prioritizing accounts, coordinating with cross-functional partners, and advancing deals through in-person meetings. Qualifications include experience closing software/SaaS sales in an outbound role, consistently meeting pipeline targets for net new business, and managing high-volume 1-3 month sales cycles; selling to technical audiences and deal-qualification credentials are a plus. Figma promotes a Grow as you go culture, offers equity and comprehensive benefits, with a base salary around $82,500 (localized by location) and required accommodations, cameras-on interviews, and in-person onboarding consistent with their Candidate Privacy Notice.

Figma is growing its team and hiring an experienced full-life cycle Sales Recruiter to support Commercial and Enterprise growth, with the role able to be based from a US hub or remotely in the United States. The responsibilities include managing full-cycle recruiting for Sales, partnering with Sales leaders on top-of-funnel strategies, building pipelines, handling inbound referrals, leveraging data to inform hiring decisions, and driving BEI initiatives. Requirements include 6+ years of in-house recruiting in high-growth settings, experience partnering with senior executives on high-volume sales searches, strong SaaS/tech landscape knowledge, advanced sourcing, and excellent communication, with nice-to-haves including in-house SaaS recruiting and Director-level sales leadership hiring. Figma emphasizes its Grow as you go value, encourages applicants even if not a perfect match, and provides details on compensation: base salary range for SF/NYC hubs is $136k–$210k with remote roles localized to 80–100% of range, plus equity and a comprehensive benefits package. The company is an equal opportunity employer with accommodations for disabilities, requires cameras on during video interviews, and conducts in-person onboarding, with candidate data handled under Figma’s Candidate Privacy Notice.

Figma is growing its team and is hiring an experienced full-life cycle Sales Recruiter to support the Commercial and Enterprise functions, with the role remote in the United States or based in a US hub. You’ll manage full-cycle recruiting for Sales, partner with Sales leaders to develop top-of-funnel strategies, build pipelines, source passive talent, handle inbound applications, and use data to inform hiring decisions while driving BEI initiatives. Requirements include 6+ years of in-house full-cycle recruiting in a high-growth environment, experience partnering with senior executives on high-volume sales searches, deep knowledge of the SaaS/tech landscape, advanced sourcing skills, and excellent communication. Nice-to-haves: in-house SaaS recruiting experience and sales leadership hiring at Director level. Compensation and benefits include an annual base salary range of $136,000–$210,000 (with remote pay localized by location at 80–100% of the range), equity and a comprehensive benefits package; Figma is an equal opportunity employer and will accommodate applicants, and candidates must keep cameras on during video interviews and attend in-person onboarding, with a Candidate Privacy Notice guiding data handling.

Figma is growing and hiring a Manager, Strategic Sales to lead Account Executives in the Enterprise segment across North America, open to remote within the U.S. with a preference for hub locations, reporting to the VP of Enterprise and Strategic Sales. The role involves participating in meetings with the largest customers, shaping growth strategy, attracting and retaining top talent, and coordinating with Support, Design, Engineering, Product Marketing, Customer Success, and Community to drive revenue and customer value. Requirements include 7+ years of SaaS sales, 2+ years of management experience, strong coaching, discovery and presentation skills, the ability to thrive in a changing environment, and a passion for building lasting customer relationships, with encouragement to apply even if your experience isn’t a perfect match. Compensation includes a base salary range of $155,500–$230,500, with location-based adjustments for remote roles, plus equity, comprehensive benefits, sales incentive pay, and an annual bonus for eligible non-sales roles. Figma emphasizes diversity and accommodations, requires cameras on during video interviews and in-person onboarding, and processes candidate data under its Candidate Privacy Notice.

Figma is expanding its Solutions Consulting team, and the Manager, AMER Solutions Consulting will lead a cross-functional group serving AMER Enterprise and Strategic accounts, blending technical depth with storytelling to illustrate what’s technically possible and help scale the enterprise go-to-market. This full-time role can be based in a US hub or remote in the United States and involves leading a diverse AMER team, participating in customer meetings, mentoring and hiring, and building scalable pre- and post-sales programs to drive impact. You’ll monitor team performance, collaborate across Sales, Product, Customer Experience, and Support, and define and execute consultative strategies that unlock customer value and accelerate growth. Requirements include 3+ years of experience as a frontline manager of Solutions Consultants or Sales Engineers, 8+ years of relevant customer-facing technical SaaS experience, the ability to design strategic programs and coach while also contributing hands-on, and excellent communication to technical and executive audiences. Nice-to-haves include experience with Figma, multi-time-zone work, and knowledge of light scripting, querying, or prototyping; compensation includes a base salary range of $179,200–$288,000 plus equity and benefits, remote-location pay localization, and Figma is an equal opportunity employer with accommodations and a Candidate Privacy Notice.

Figma is expanding its team to make design accessible, offering a platform for brainstorming, prototyping, translating designs into code, and AI-assisted iteration with real-time collaboration from anywhere. The Manager, AMER Solutions Consulting will lead a team serving AMER Enterprise and Strategic accounts, blending technical depth with storytelling to realize the platform’s value and scale the enterprise go-to-market. Responsibilities include leading and developing Solutions Consultants across AMER, joining customer and prospect meetings, building scalable programs, and aligning cross-functionally with Sales, Product, Customer Experience, and Support while monitoring performance. Requirements include 3+ years as a frontline manager of Solutions Consultants or Sales Engineers, 8+ years of relevant customer-facing SaaS experience, and strong communication and cross-functional collaboration skills, with preferred familiarity with Figma and multi-time-zone work. Compensation includes an annual base salary range of $179,200–$288,000 plus equity and benefits, with remote-localized pay for remote roles, an equal-opportunity employer commitment, accommodations if needed, and in-person onboarding with cameras on for video interviews.