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deep insights into the Atlassian community

At Atlassian, work location is flexible—office, home, or a mix—and the company hires globally wherever it has a legal entity. Atlassian’s mission to unleash the potential of every team is backed by products like Jira Software, Confluence, and Jira Service Management, used by Fortune 500 companies and over 300,000 organizations of all sizes. The Mid-Market sales team manages a portfolio of mid-sized and Enterprise customers, seeking cloud-first opportunities, cross-sell and expansion, while advocating for customers and feeding feedback to product and engineering to improve the experience. Collaboration with Channel Partners, Product Specialists, Customer Success Managers, Account Managers, Solution Engineers, and Sales Development Representatives is central to guiding customer deployment and utilization at scale in line with Atlassian values. Reporting to the Mid-Market Sales Manager, Southern Europe, the role includes developing named account and territory plans, executing growth strategies, prospecting and presenting demos, providing forecasts and market insights, and occasional travel for client meetings and events.

Atlassian offers flexible work locations (office, home, or hybrid) and hires people worldwide where it has a legal entity, allowing employees to support family and personal goals. Atlassian unleashes the potential of every team with agile & DevOps, IT service management, and work management software used by Fortune 500 companies and over 300,000 others, including Jira Software, Confluence, and Jira Service Management. The Mid-Market sales team manages mid-sized and Enterprise customers, identifies cloud-first opportunities, cross-sell and expand usage, nurtures relationships, achieves revenue targets, and serves as a strong advocate by providing customer feedback to product and engineering. All responsibilities are carried out in close collaboration with Channel Partners, Product Specialists, Customer Success Managers, Account Managers, Solution Engineers, and Sales Development Representatives, guided by Atlassian values to help customers deploy at scale. The role reports to the Mid-Market Sales Manager, Southern Europe, and involves developing named account and territory plans, executing sales strategies, prospecting, building relationships, delivering product demonstrations, providing forecasts, staying current on market trends, and occasional travel to meet clients and attend events and gatherings.

Atlassian supports a distributed, flexible work model with virtual interviews and hiring in any country where it has a legal entity. The Intern program offers hands-on technical training, professional growth, dedicated mentorship, and social connections, runs for 12 weeks between May–August or June–September 2026, and does not support F1/J1 or any sponsorship. The MBA internship is on the Platform Product Marketing team during a pivotal moment after the launch of Atlassian Government Cloud (FedRAMP Moderate), as the company expands to US government customers and explores non-US opportunities. The role aims to address the needs of State, Local, and Education customers, providing opportunities to conduct market and competitive research, develop messaging, and shape go-to-market strategy. Responsibilities include researching SLED buying behavior, analyzing competitors, creating marketing assets for public sector audiences, gaining exposure to B2B marketing best practices, and presenting findings and strategic recommendations to senior leadership across marketing, sales, and product management.

- Atlassian supports flexible, distributed work and conducts all interviews virtually, hiring in any country where it has a legal entity. - Their Intern program combines hands-on technical training, mentorship, and social connections to prepare students for a successful Atlassian career; it runs for 12 weeks between May–August or June–September 2026 and does not offer work sponsorship (not eligible for F1/J1). - The described role is for an MBA intern on the Platform Product Marketing team at a pivotal moment following the launch of Atlassian Government Cloud with FedRAMP Moderate. - The internship focuses on addressing the needs of State, Local, and Education customers and provides exposure to market and competitive research, messaging, and strategy development, along with cross-functional collaboration. - Responsibilities include conducting market research on SLED challenges and buying behaviors, analyzing competitors, creating marketing assets and campaigns for public sector audiences, and presenting findings and strategic recommendations to senior leadership across marketing, sales, and product management.

Atlassian supports flexible work locations—home, global offices, or both—and conducts all interviews virtually while hiring in any country with a legal entity. The Intern program is 12 weeks (May-August or June-September 2026), paid, not eligible for F1/J1, and does not offer sponsorship. The Intern will join Atlassian’s Platform Product Marketing team to drive a high-impact research initiative comparing the Atlassian Cloud Platform with Microsoft and ServiceNow across Openness, Data, AI, and Trust. Responsibilities include designing and executing a short quant survey, analyzing awareness and blockers, and delivering a slide report and executive summary with key findings and media-ready stats. They will also conduct a competitive deep dive on Microsoft and ServiceNow messaging by persona, produce a teardown deck with positioning maps and a battlecard, and synthesize a narrative and measurement framework for paid media and share of voice.

Atlassian supports flexible, distributed work with virtual interviews and hires in any country where they have a legal entity. The internship program runs for 12 weeks (May–Aug or Jun–Sept 2026), offering hands-on training, mentorship, and social connections, but it is not eligible for F1/J1 and provides no work sponsorship. The intern will join Atlassian’s Platform Product Marketing team to drive a high-impact research initiative shaping the H2 integrated platform campaign, comparing the Atlassian Cloud Platform to Microsoft and ServiceNow on Openness, Data, AI, and Trust, and translating insights into messaging and assets. Responsibilities include designing and executing a buyer perception survey, analyzing awareness and blockers, delivering a slide report with executive summary and media-ready stats, and conducting a competitive positioning deep dive with persona-based messaging and a battlecard for sales enablement. They will also synthesize findings into a recommended narrative, test shortlisted messages in paid media, and propose a simple measurement framework for platform share of voice and executive-channel mentions.

Atlassian supports flexibility and a distributed-first approach with virtual interviews and hiring in any country where it has a legal entity. Its Intern program combines hands-on technical training, mentorship, professional growth, and strong social connections, running 12 weeks from May–August or June–September 2026; it is not eligible for F1/J1 and does not provide work sponsorship. The role is in the Platform Product Marketing team as an MBA intern, joining at a moment of growth after launching Atlassian Government Cloud (FedRAMP Moderate) and targeting US government customers while exploring non-US opportunities. The internship involves conducting market research on SLED customers, analyzing competitors, and supporting the creation of marketing assets and campaigns for public sector audiences. It also offers exposure to B2B product marketing, go-to-market strategy, cross-functional collaboration, and presenting strategic recommendations to senior leadership across marketing, sales, and product management.

Atlassian supports flexible, distributed work, conducts interviews virtually, hires in any country with a legal entity, and provides a link to learn more. The Intern program is a 12-week paid internship (May–Aug or Jun–Sep 2026), not eligible for F1/J1, and does not offer work sponsorship. The MBA intern will join the Platform Product Marketing team at a pivotal moment as Atlassian expands into US government customers with Gov Cloud and FedRAMP Moderate, offering a rare chance to define the approach in this new business area. You’ll gain hands-on experience in market and competitive research, messaging, and strategy development, while collaborating with experienced marketers, product managers, and sales leaders to impact public-sector growth. Responsibilities include researching SLED customers' challenges and buying behaviors, analyzing competitors, supporting marketing assets and campaigns for public sector audiences, and presenting findings and strategic recommendations to senior leadership across marketing, sales, and product management.

At Atlassian, employees have flexible, distributed-first work options, interviews are conducted virtually, and hiring occurs in any country with a legal entity, with a 12-week paid internship running May–August or June–September 2026 and no F1/J1 eligibility or sponsorship. The Your Future Team is Atlassian’s Platform Product Marketing group driving a high-impact research initiative to shape the H2 integrated platform campaign, quantifying customer perception of the Atlassian Cloud Platform versus Microsoft and ServiceNow across Openness, Data, AI, and Trust to inform messaging, assets, and measurement. The MBA Intern will gain hands-on experience in competitive, market, and customer research, as well as messaging and positioning. Responsibilities include designing and executing a short quantitative survey of DC and Cloud customers, analyzing awareness and blockers, and delivering an executive-ready report with key findings and media-ready headline stats. Additional work covers a competitive deep dive into Microsoft and ServiceNow messaging by persona, producing a teardown deck with positioning maps and SWOT, a battlecard for sales enablement, and synthesizing findings into a narrative hierarchy plus a simple measurement framework for platform share of voice and executive-channel mentions.

Atlassian is a distributed-first company with flexible work options, virtual interviews, global hiring, and a 12-week internship program (May–Aug or Jun–Sep 2026) that does not allow F1/J1 eligibility or sponsorship. The Intern role sits in Atlassian’s Platform Product Marketing team to drive a high-impact research initiative for the H2 integrated platform campaign, measuring Atlassian Cloud Platform against Microsoft and ServiceNow across Openness, Data, AI, and Trust. The program offers hands-on experience in competitive and market research, customer research, and messaging and positioning. Responsibilities include designing and executing a short quantitative survey for DC and Cloud customers, analyzing awareness and blockers to platform adoption, and delivering a slide deck and executive summary with key findings and media-ready stats. Additional work involves a competitive deep dive on Microsoft and ServiceNow messaging across personas, producing a teardown deck with positioning maps and SWOT, creating a battlecard for sales enablement, and proposing a simple measurement framework for platform share of voice and executive-channel mentions.

Atlassian offers flexible work options—office, home, or a hybrid approach—and hires in any country with a legal entity; this particular role is remote and based anywhere in Poland. The internship sits in the Lifecycle Marketing team and aims to boost customer adoption and engagement by blending data, psychology, and marketing to help customers realize value, improve proficiency, and share success. You’ll lead a real re-engagement initiative to increase returning Monthly Active Usage (MAU) by analyzing real customer data, defining opportunity segments, building a campaign, measuring results, and presenting insights. Responsibilities include identifying three dormant or low-activity segments, evaluating patterns and triggers, sizing the opportunity, selecting a priority segment, and designing a multi-channel reactivation campaign with tailored messaging. By the end of summer, you’ll deliver a Lifecycle Reactivation Playbook with measurable business impact and an executive presentation with scaling recommendations.

- Atlassian offers flexible work options (office, remote, or hybrid) and hires in any country with a legal entity; this particular role is remote and based anywhere in Poland. - The internship is with the Lifecycle Marketing team, blending data, psychology, and marketing to design campaigns that re-engage customers and drive long-term adoption. - The role sits within the Lifecycle & Advocacy Campaign Marketing group, aiming to boost customer adoption and engagement by leading a real re-engagement initiative to increase returning Monthly Active Usage (MAU). - You will identify three dormant segments, analyze patterns and triggers, size the opportunity, select a priority segment, and build a cross-channel Reactivation Campaign while measuring impact with analytics and marketing leads. - By the end of the summer, you’ll deliver a Lifecycle Reactivation Playbook with measurable business impact, including an executive presentation of insights and recommendations for scaling.

Atlassians can choose to work in an office, from home, or a hybrid setup, and Atlassian hires in any country with a legal entity; this internship is remote and based anywhere in Poland. You'll join the Poland Marketing team this summer to help plan, execute, and optimize regional campaigns that support pipeline, revenue, and brand goals across the EMEA region (Europe, the Middle East, and Africa). The role sits within Atlassian's EMEA ABM & Demand Generation marketing organization, whose mission is to drive awareness, consideration, and demand while keeping regional programs well-coordinated, data-informed, and tuned to local customer needs. You’ll contribute directly to live programs, support campaign and event execution, coordinate delivery timelines, assets, and stakeholders, and track and report on campaign performance to surface actionable insights. You’ll also manage localization and global coordination, analyze past results to optimize future programs, and by the end of summer have contributed to multiple EMEA programs and gained a stronger understanding of how integrated marketing comes together in a global SaaS environment.

Atlassian offers flexible, remote work options and can hire in any country with a legal entity; this internship is remote and based in Poland. The role sits within the EMEA ABM & Demand Generation marketing organization, focusing on driving awareness, consideration, and demand for Atlassian solutions across Europe, the Middle East, and Africa. Its mission is to keep regional programs well-coordinated, data-informed, and tuned to local customer needs, while contributing directly to live programs and collaborating with global partners. You’ll support EMEA campaign execution, track and report on performance, manage the EMEA activity calendar, and assist with localization and global coordination to adapt messaging and assets as needed. By the end of the summer, you’ll have contributed to multiple programs, improved visibility and reporting, and gained a stronger understanding of how integrated marketing comes together in a global SaaS environment.

Atlassian supports flexible work arrangements (office, home, or hybrid) and hires in any country where they have a legal entity, with virtual interviews and onboarding as part of being a distributed-first company. The company serves over 300,000 customers worldwide, and the Solutions Sales Executive will lead Jira Service Management sales in Japan, reporting to the Enterprise Sales Manager - Japan. Responsibilities include developing and executing a Japan sales strategy to drive revenue, managing funnel and territory status, collaborating with cross-functional teams, representing Jira Service Management at events, and providing forecasts to senior management. The role involves working with Atlassian’s partner network and external IT service providers to grow business. On day one, candidates should have at least 7 years of sales experience in technology, IT/service management familiarity, excellent communication skills, independence in GTM decision-making for Japan, and fluency in Japanese (English preferred); passionate applicants are encouraged to apply.

Atlassian supports flexible work locations (office, home, or a mix) and conducts virtual interviews and onboarding as part of being a distributed-first company, hiring in any country with a legal entity. The company serves over 300,000 customers worldwide, and this role is for a Solutions Sales Executive to lead Jira Service Management sales in Japan, reporting to the Enterprise Sales Manager - Japan. You will develop and execute a sales strategy to drive Jira Service Management revenue in Japan, define a vision for your territory, and manage the funnel while coordinating with cross-functional teams to ensure customer satisfaction and retention. The role also involves representing Jira Service Management at industry events and working closely with Atlassian and external partners, from large IT service providers to other sales and service firms. Requirements include at least seven years in tech sales with a proven track record, familiarity with IT/service management, strong communication skills, independent GTM decision-making in Japan, and Japanese fluency (English a plus), with encouragement to apply if you're passionate about bringing Jira Service Management to Japan.

Atlassian hires in any country where it has a legal entity and offers remote or office-based work, with virtual interviews and onboarding as part of its distributed-first approach. The Atlassian Advisory Services team is globally distributed and works with the company’s largest strategic and enterprise customers to solve complex challenges and maximize the value of their Atlassian investments. They are hiring an individual-contributor Solution Consultant for the Advisory Services Delivery team to deliver scalable strategic technical guidance and drive value realization for clients who purchased Advisory Services. The role requires fluency in Japanese and business proficiency in English or Korean, with support for customers in Japan as well as in English-speaking or Korean markets. Responsibilities include collaborating to achieve strategic outcomes, solving business challenges with Atlassian products, identifying expansion opportunities, building deep solution expertise, creating technical guidance content, advocating for customer needs across teams, and traveling up to 30% domestically or internationally for events.

Atlassian hires people in any country where it has a legal entity and supports remote or office work with virtual interviews and onboarding as part of its distributed-first approach. The role is for a Solution Consultant in the Advisory Services Delivery team, an individual contributor who delivers performant strategic technical guidance to help clients maximize their Atlassian investment. The candidate must be fluent in Japanese and have business-level proficiency in English or Korean, and be comfortable supporting customers in Japan as well as in English-speaking or Korean markets. Responsibilities include collaborating with peers to align on strategic outcomes, partnering with customers to solve business challenges using Atlassian products, identifying expansion opportunities, creating technical solution content, and advocating for customer needs with cross-functional Atlassian teams. The role also involves growing the reach of Atlassian technologies by showcasing successes, and traveling up to 30% of the time domestically and in some cases internationally for internal and customer-facing events.

Atlassian is transforming software development and serves major customers worldwide (e.g., NASA, Nike, Pixar, and Tesla), with over 236,000 customers, and the Account Executive role will support the largest accounts from the Japan team to scale their Atlassian investments. Account Executives are responsible for building and implementing sales strategies to improve adoption of select products and services among Enterprise customers while maintaining full account ownership and coordinating with Channel Partners, Product Specialists, and Marketing for a seamless experience. They act as customer promoters, sharing feedback with product and engineering teams to optimize the customer experience, and must be consultative, solution-oriented, creative, strategic, and capable of prioritizing resources. They should understand the Enterprise Sales process and adapt it to Atlassian's model, developing named Account or Territory plans to maximize expansion opportunities and ensure high customer success. They collaborate with Solution Engineers, Inside Sales, Channel, and Renewal teams to execute sales strategies, work with Advisory Service to align technical initiatives with business outcomes, and partner with Renewals to maximize customer health and retention while building productive relationships with internal stakeholders, solution partners, and key customers.

Atlassian is transforming the software development industry and serving over 236,000 customers worldwide, including NASA, Nike, Pixar, and Tesla. The Account Executive role joins the Japan team to help the largest enterprise accounts scale their Atlassian investments and drive adoption of select products and services. They act as consultative, solution-oriented partners who understand the Enterprise Sales process and coordinate with Channel Partners, Product Specialists, and Marketing to apply Atlassian’s sales model. Key responsibilities include developing and implementing named account or territory plans, maintaining full account ownership, and collaborating with Solution Engineers, Inside Sales, Channel, and Renewal teams to maximize expansion opportunities and ensure customer health and retention, with tight linkage to Advisory Services. They also cultivate productive relationships with internal stakeholders, Solution Partners, and key customers, while serving as a promoter for customers by sharing feedback with product and engineering to optimize the customer experience.

The Monetization team at Miro builds and runs pricing and packaging platforms, enabling product teams to package and sell products, running experiments to optimize the conversion funnel, and collaborating with Payments and License Management on Billing and Licensing while bringing AI-first capabilities to market. As a Backend Engineer in Monetization, you'll design, develop, and scale the core systems that power selling products for tens of millions of users, including microservices and partnerships with vendors to monetize metered usage and new products. You’ll work on projects to bring new products to market and experiment with existing flows to optimize conversions or trials, while contributing to architecture, infrastructure, and technical strategy for scalability and maintainability. Requirements include 5+ years of backend experience, strong production experience with Java or Kotlin, designing scalable services, and proficiency in CI/CD, observability, and test automation, with a collaborative, product-led mindset. Miro offers a global benefits package (equity, wellbeing, WFH equipment allowance, and an L&D stipend) and emphasizes belonging, diversity, and collaboration as it empowers teams to create the next big thing.

You will lead a distributed, senior Professional Services team across EMEA (primarily London and Amsterdam) in a hybrid model, partnering with Sales, Customer Success, Product, and Partners to turn customers’ vision into adoption, accelerate outcomes, and drive ongoing Miro innovation, reporting to Global PS Leadership as the regional connector between delivery and business results. The role fills critical gaps in regional leadership, people development, operational discipline, and scalable enterprise delivery, with immediate impact including keeping complex engagements healthy, coaching practitioners to become trusted executive advisors, and aligning capacity, forecasting, and customer outcomes across functions while supporting global PS revenue growth. What you’ll do includes leading and developing the team, running the operational backbone of delivery (capacity planning, utilization, forecasting, delivery governance), and partnering with Sales, CS, Product, and global PS leadership to align on pipeline, scope delivery, and drive outcomes that support renewals and expansion, while making critical trade-off decisions in ambiguity and building scalable processes to fix systemic issues. What you’ll need: 8+ years in Professional Services, enterprise consulting, or SaaS delivery serving enterprises with revenue or margin accountability; proven experience managing senior individual contributors and coaching them to engage with C‑suite stakeholders; hands-on leadership in capacity planning and governance; strong cross-functional collaboration and executive communication skills; comfort in a high-collaboration environment with distributed teams and tools like Slack, Salesforce, and Miro (65% meetings, 35% deep work). Miro offers a global benefits package, including equity, wellbeing, a WFH equipment allowance, and a Learning & Development stipend, plus a commitment to diversity and inclusion and location-specific benefits; the company emphasizes belonging and collaboration and notes that Recruitment Privacy Policy governs applicant data.

The Innovation Architect in Miro’s MOST program acts as a Solution Architect for collaboration, delivering 240 hours per year of enterprise services to design, implement, and scale collaboration solutions across teams and geographies. The role partners with customers to translate business strategy into scalable collaboration architectures, diagnose adoption challenges, design governance and operating models, and create an outcomes-driven roadmap as trusted advisors to both business and technical stakeholders. Key responsibilities include leading discovery and prioritization, conducting workflow and workspace assessments, designing governance frameworks, guiding change management, coaching on best practices, facilitating workshops, prototyping, partnering with IT to ensure standards, and tracking progress and risks. Requirements include 6+ years in consulting/change management/Agile/digital collaboration, experience enabling cross-functional teams to adopt new tools, familiarity with governance and workspace architecture, knowledge of Human-Centered Design/Design Thinking, fluency in Miro or similar platforms, and near-native Japanese with business English proficiency. Benefits feature a global package (equity, wellbeing, WFH allowance, L&D stipend), a diverse culture focused on belonging and inclusion, and location-specific details available in Miro’s benefits resources.

Miro's SWAT team is a cross-functional part of Customer Support that partners with Engineering to stabilize product quality, accelerate incident resolution, and remove recurring friction for customers, guided by Stabilization, Workaround, Advocacy, and Triage. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, and follow-the-sun on-call coverage to keep customers unblocked. You’ll lead investigations, isolate root causes, maintain a data-driven backlog, build internal and external tooling, coach peers, and contribute to RCAs, runbooks, and product feedback while coordinating with Engineering, Product, Security, Legal, and CS. The role follows a hybrid model with a baseline 2 days per week in the Austin hub (remote-friendly but preferred for Austin-area) and 4–5 global support hubs for coverage. Miro offers a global benefits package including equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific variations to reflect a diverse, collaborative culture.

Miro is hiring a Technical Account Manager for the EMEA region (with JAPAC collaboration) in its Professional Services team to serve as a strategic partner to enterprise customers and focus on AI-driven delivery. The role will pioneer how TAM services are delivered using Miro's AI capabilities, guiding enterprises to redesign innovation workflows and build integration strategies that make Miro indispensable. Responsibilities include redesigning AI-driven workflows from discovery to delivery, API/WebSDK/MCP integrations, owning account technical health and adoption, coaching internal champions, enabling change management, and partnering with Customer Success to demonstrate business impact. Requirements include 5+ years in enterprise SaaS customer-facing roles, hands-on experience with AI tools and prompt engineering, strong API and integration fluency, a track record of leading large-scale adoption and organizational change, data-informed decision making, and a proactive ownership mindset. Miro offers global benefits such as equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, and emphasizes diversity, belonging, and collaboration as part of its mission to empower teams to create the next big thing.

The Marketing Analytics team at Miro is transitioning from centralized support to an embedded, high-impact function and will partner with all marketing groups as well as Data Engineering, Analytics Platform, Marketing Ops, Sales Ops, and Finance. The role will lead this evolution by scaling the team, defining the vision for marketing analytics, establishing trusted metrics, and delivering immediate value through improved measurement, attribution, and insights while strengthening data infrastructure and governance. Key responsibilities include building the team and operating model, defining a strategic roadmap for PLG and enterprise marketing analytics, establishing a single source of truth for marketing metrics, designing attribution and investment frameworks (MTA, MMM, incrementality), scaling experimentation, and partnering with Data Engineering. Requirements include 10+ years in marketing analytics or data science with 4+ years in leadership, deep PLG/B2B analytics and attribution/experimentation expertise, strong technical skills (SQL, Looker/Tableau, dbt, Python/R), familiarity with marketing tech stacks and cross-system data flows, and a focus on data quality, governance, and privacy-by-design. Benefits include a salary range of $243,200 to $304,000 with a competitive equity package, plus 401k matching, excellent health benefits, fertility/family-forming benefits, flexible time off, an annual learning and development allowance, and charitable donation matching, all within Miro’s diverse, inclusive culture and mission to empower teams.

The Marketing Analytics team at Miro is transitioning from centralized support to an embedded, strategic function that partners with marketing leadership across disciplines and with cross-functional teams like Data Engineering, Ops, Sales, and Finance. The role is to lead this evolution, scale the team, and deliver immediate value through improved measurement, attribution, and actionable insights, while defining the vision and governance for marketing analytics. Key responsibilities include building the team and processes, setting a strategic roadmap for marketing analytics across PLG and enterprise, establishing a trusted source of truth for marketing metrics, designing attribution and investment frameworks, scaling experimentation, and strengthening data infrastructure with Data Engineering. Requirements include 10+ years in marketing analytics or data science with 4+ years in leadership, deep PLG/B2B analytics and attribution/experimentation experience, strong technical skills (SQL, Looker/Tableau, dbt, Python/R), knowledge of marketing tech stacks, and a systems-thinking focus on data quality and privacy-by-design. Miro offers global benefits such as equity, wellbeing, equipment stipends, and development allowances, emphasizes a diverse and inclusive culture, and notes location-specific benefits and recruitment privacy policies.

The Monetization team at Miro builds and runs the pricing and packaging platform, runs experiments to optimize the conversion funnel and trials, and collaborates with Payments and License Management to find monetization models while bringing AI-first capabilities to market. As a Backend Engineer on Monetization, you’ll design, build, and scale the core that powers selling products for tens of millions of users, working on microservices and metered usage monetization (e.g., credits) and bringing new products to market. You’ll design and maintain backend services for pricing and monetization, create prototypes, support experimentation, contribute to architecture for scalability and maintainability, and drive technical strategy with AI tooling. Requirements include 5+ years of backend experience with production Java or Kotlin, designing scalable services, proficiency with CI/CD, observability, and test automation, plus a strong ownership mindset and collaboration in a product-led company. Benefits include equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, as Miro emphasizes diversity, belonging, and collaboration across a global team serving over 100 million users and 250,000 companies.

The role is a regional leader for Miro’s Professional Services in EMEA, overseeing a distributed team based in London and Amsterdam in a hybrid model to turn customers’ vision into adoption, innovation on Miro, and accelerated outcomes. You’ll collaborate with Sales, Customer Success, Product, and Partners to scope delivery, manage pipeline visibility, align on capacity and forecasting, and drive renewals and expansions. The position fills gaps in regional leadership, people development, operational discipline, and scalable enterprise delivery, with an immediate impact of keeping complex engagements healthy, coaching senior practitioners as trusted executives’ advisors, and aligning cross-functional partners on outcomes. You’ll lead and develop the team, own capacity planning, utilization, forecasting, and delivery governance, build scalable delivery processes, and make trade-off decisions in ambiguous situations to evolve service offerings and contribute to global PS revenue growth. Requirements include 8+ years in professional services or enterprise SaaS delivery, a proven track record managing senior contributors and engaging with C-suite stakeholders, hands-on operational leadership, strong cross-functional collaboration, and executive-level communication in a highly collaborative environment.

The Innovation Architect at Miro acts as a Solution Architect for collaboration within the MOST program, a yearly enterprise services subscription of 240 hours to help design, implement, and scale collaboration solutions across teams, functions, and geographies, while serving as a trusted advisor to both business and technical stakeholders to deliver measurable value. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnosing workflow adoption challenges, designing governance and operating models, and shaping an outcomes-driven roadmap that evolves with changing needs. Key activities include leading discovery and MOST planning, facilitating vision and prioritization sessions, conducting workflow and workspace assessments, designing governance frameworks, building prototypes and templates, coaching on Miro best practices and AI-enabled workflows, and tracking progress against milestones while surfacing risks and re-prioritizing as needed; they also collaborate with CSMs, Architects, and Engagement Managers and contribute to internal playbooks and delivery assets. Qualifications include 6+ years in consulting, change management, Agile transformation, or digital collaboration; experience enabling cross-functional teams to adopt tools; familiarity with collaboration governance and workspace architecture; knowledge of Human-Centered Design, Design Thinking, or Agile methodologies; fluency in Miro or similar platforms; and near-native Japanese with business-level English. The role offers global benefits (equity, wellbeing, a WFH equipment allowance, and a Learning & Development stipend), a diverse, collaborative culture, and information about location-specific benefits and life at Miro.

Miro's SWAT team collaborates with Engineering to protect product quality, accelerate incident resolution, and reduce customer friction, operating across 4-5 global support hubs with a hybrid model that baseline includes 2 days per week in the Austin hub and flexibility for remote work. As a SWAT Engineer II, you will be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, cross-functional collaboration, and turning learnings into durable fixes, processes, documentation, and tooling, while participating in a follow-the-sun on-call rotation. Responsibilities include leading investigations to isolate root causes, triaging and prioritizing escalations with a data-driven backlog, building lightweight internal/external tools and workflows to streamline diagnostics, and contributing to RCAs, runbooks, and product feedback. Requirements include 3–5+ years in technical support engineering or similar production-facing roles, proven incident response and triage experience, ability to unblock escalations, scripting/development for tooling, excellent written and verbal communication, and strong cross-functional collaboration and leadership without authority. Miro offers global benefits (equity, wellbeing, equipment allowance, learning stipend), emphasizes diversity and inclusion, and promotes a collaborative culture as a mission-driven visual workspace for distributed teams, with recruitment data handled per its policy and resources available online.

You will join Miro's Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, a newly created role designed to provide advanced AI-driven consulting as a strategic partner to enterprise TAM clients. You’ll pioneer delivering TAM services with Miro’s AI capabilities, guide enterprise customers through innovation workflows, and build integration strategies that maximize adoption and make Miro indispensable to their teams. Responsibilities include redesigning AI-driven workflows across the full innovation cycle, enabling integrations via REST APIs, WebSDK, and MCP, owning platform health, scaling adoption, coaching internal champions, partnering with Customer Success to inform strategy and prove business impact, and acting as the strategic technical partner end-to-end. Requirements include 5+ years in enterprise SaaS consulting or related customer-facing technical roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a track record of workflow optimization and large-scale change across organizations, plus data-driven decision making and proactive ownership. The role offers benefits such as equity, wellbeing support, a work-from-home equipment allowance, and a learning & development stipend, and reflects Miro’s commitment to a diverse, inclusive culture and belonging, with location-specific details available on the benefits board and recruitment privacy policy.

Miro’s Marketing Analytics team, reporting to the Head of Analytics, is transitioning from centralized support to an embedded, strategic function that partners with Marketing across Paid Acquisition, Lifecycle, Web & Growth, Brand, and Product Marketing, while collaborating with Data Engineering, Marketing Ops, Sales Ops, and Finance. The role leads this evolution by scaling the team, defining the vision and governance for marketing analytics, and delivering immediate value through improved measurement, attribution, and insights, as well as strengthening data infrastructure. Responsibilities include building the team and processes, establishing a trusted source of truth for marketing metrics, designing attribution and investment frameworks (multi-touch attribution, MMM, incrementality), scaling experimentation, and partnering with Data Engineering to improve data reliability and reporting. Candidates need 10+ years in marketing analytics or data science with at least 4 years in leadership, deep PLG and B2B analytics expertise, proven attribution and experimentation experience, strong SQL/Looker/Tableau/dbt/Python or R skills, knowledge of marketing tech stacks, and the ability to translate complex data into actionable insights while upholding governance and privacy. The package includes a salary range of $243,200 to $304,000 (site-specific) with 401k matching, competitive equity, health benefits, fertility/family benefits, flexible time off, and learning/donation allowances, and Miro emphasizes a diverse, inclusive culture and a mission to empower teams to create the next big thing.

The Marketing Analytics team at Miro is transitioning from centralized support to an embedded, high-impact function that partners with all marketing groups and cross-functional teams (Data Engineering, Marketing Ops, Sales Ops, Finance) to scale its strategic influence. The role will lead this evolution, scale the team, define the vision and trusted metrics frameworks, and partner across the organization to strengthen data infrastructure and governance while delivering immediate value through improved measurement, attribution, and insights. Responsibilities include building and leading the analytics team, defining a strategic roadmap for marketing analytics across PLG and enterprise segments, establishing a single source of truth for marketing metrics, designing attribution and investment frameworks (MTA, MMM, incrementality), scaling experimentation, and collaborating with Data Engineering on data reliability and reporting. Requirements include 10+ years in marketing analytics or data science (with 4+ years in leadership), deep PLG/B2B analytics expertise, proven attribution and experimentation experience, strong SQL and tools (Looker/Tableau, dbt, Python/R), familiarity with Salesforce, Marketo, Segment, GA, and a track record of turning complex data into actionable business insights with a privacy-by-design mindset. What’s in it for you: a benefits package including equity, wellbeing, a WFH equipment allowance, and an L&D stipend, a diverse, collaborative environment at a mission-driven company, and location-specific benefits; Miro emphasizes belonging and inclusion and follows a recruitment privacy policy.

Miro’s Monetization team builds and runs the pricing and packaging platform, runs experiments to optimize the conversion funnel, and collaborates with Payments, License Management, and product teams to monetize products and bring AI-first capabilities to market. As a Backend Engineer, you’ll design, build, and scale the core services that power selling products for tens of millions of users and work on monetizing metered usage or launching new products. You’ll design and maintain backend services, create proofs of concept, support experimentation, work cross-functionally to bring products to market, drive initiatives to optimize conversion, contribute to architecture for scalability and maintainability, and maintain high code quality with tests and automation, including using AI coding tools. Requirements include 5+ years of backend experience, production experience with Java or Kotlin, experience designing scalable services, proficiency in CI/CD, observability, and test automation, a strong ownership mindset, and experience in a product-led company. The role offers benefits such as equity, wellbeing support, home-office stipend, and an annual learning stipend, within Miro’s diverse, inclusive culture and global team, with information about life at Miro and the recruitment privacy policy available.

You will lead a distributed senior Professional Services team in Europe (EMEA), mainly based in London and Amsterdam, in a hybrid model, to help customers realize their vision by guiding adoption, driving Miro innovation, and accelerating outcomes, reporting to Global PS Leadership and serving as the regional link between delivery and business results. The role fills gaps in regional leadership, people development, operational discipline, and scalable enterprise delivery, with immediate impact including keeping complex engagements healthy, coaching senior practitioners to be trusted executive advisors, and aligning cross-functional partners on capacity, forecasting, and customer outcomes while supporting global PS revenue growth. You’ll lead and develop the EMEA team to operate as trusted executive partners, run the regional delivery backbone (capacity planning, utilization, forecasting, governance), and collaborate with Sales, Customer Success, Product, and Partners to align on pipeline and drive renewals and expansion; you’ll also resolve delivery trade-offs in ambiguity and build scalable processes that fix systemic issues rather than firefighting. What you’ll need: 8+ years in Professional Services, enterprise consulting, or SaaS delivery with direct revenue/margin accountability; proven experience managing senior individual contributors and coaching them to engage with C-suite and enterprise stakeholders; hands-on operational leadership across capacity planning, utilization, forecasting, and governance; strong cross-functional collaboration and executive communication, and comfort working in a high-collaboration, distributed environment using tools like Slack, Salesforce, and Miro. What’s in it for you: a global benefits package including equity, wellbeing, WFH equipment allowance, and an L&D stipend; a diverse, collaborative culture aligned with Miro’s mission to empower teams; location-specific benefits may vary, with further details on the Global Miro benefits board and recruitment privacy policy.

The Innovation Architect serves as a Solution Architect for Miro’s MOST program, translating business strategy into scalable collaboration architectures, governance models, and an outcomes-driven roadmap to deliver measurable value across teams and geographies. They lead discovery, align stakeholders, and design governance, workspace structure, lifecycle, and templates, plus lightweight prototypes to accelerate adoption and enable structured change management. They coach teams on Miro best practices, run workshops across Agile, product development, and strategy domains, and partner with IT/Admin to ensure standards and reduce tool sprawl while guiding cross-functional adoption. Requirements include 6+ years in consulting or related fields, ability to lead structured discovery and enable cross-functional teams, familiarity with collaboration governance, workspace architecture, and design methods, and near-native Japanese with business-level English proficiency (with Miro or similar tools preferred). The role offers global benefits (equity, wellbeing, WFH equipment, and an L&D stipend), a diverse and inclusive culture, and opportunities to stay current on Miro innovations and AI trends while contributing to internal playbooks and delivery assets.

Miro’s SWAT team in Customer Support partners with Engineering to protect product quality, accelerate incident resolution, and remove recurring friction by owning high-impact escalations, driving proactive fixes, and building internal tooling. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, and coordinating across Engineering and Support with follow-the-sun on-call coverage. Responsibilities include leading investigations, isolating root causes, maintaining a data-driven backlog of defects, and building tools/workflows to streamline diagnostics and mitigations, plus contributing to RCAs, runbooks, and product feedback. Requirements are 3–5+ years in technical support, sustaining, SWAT/TAM, or similar roles, strong incident response and triage experience, ability to unblock escalations, scripting/development for internal tooling, and excellent cross-functional communication. The role offers a hybrid model with a baseline of 2 days/week in the Austin hub and a preference for Austin-area residents, flexible remote work when needed, plus global benefits like equity and a development stipend, all within a culture of belonging and collaboration aligned with Miro’s mission.

You’ll join Miro's Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, in a newly created role designed to fill a real gap by bringing advanced AI-driven consulting to enterprise TAM customers. You’ll pioneer delivering TAM services using Miro’s AI capabilities, collaborate with Product and Customer Success, and help enterprise teams redesign workflows and build durable integrations so Miro becomes indispensable. You’ll redesign AI-driven workflows across the full innovation cycle, own the technical health of customer accounts (APIs, WebSDK, MCP), scale adoption, coach internal champions, lead change management, and partner with CS for Quarterly Business Reviews to demonstrate business impact. You’ll need 5+ years in enterprise SaaS-facing roles, hands-on experience with AI tools and prompt engineering, strong fluency with APIs and integrations, a track record of driving large-scale adoption and executive-level workshops, and a proactive ownership mindset. Miro offers global benefits (equity, wellbeing, equipment allowance, L&D stipend) and a diverse, collaborative culture, with a mission to empower teams to create the next big thing, serving 100M+ users and 250,000 companies.

The Marketing Analytics team at Miro is transitioning from centralized support to an embedded function that partners with marketing leadership across Paid Acquisition, Lifecycle, Web & Growth, Brand, Product Marketing, and Pipeline Generation, while collaborating with Data Engineering, Analytics Platform, Marketing Ops, Sales Ops, and Finance. The role will lead this evolution by building the team, defining a strategic vision, establishing trusted marketing metrics, and strengthening data infrastructure and governance to deliver immediate value through better measurement, attribution, and insights. Key responsibilities include designing and implementing attribution and investment frameworks (MTA, MMM, incrementality testing), scaling experimentation, and serving as a strategic thought partner to marketing leadership. Candidates should have 10+ years in marketing analytics or data science with 4+ years in leadership, deep PLG/B2B analytics expertise, strong technical skills (SQL, Looker/Tableau, dbt, Python/R), and solid understanding of marketing tech stacks and data governance. Miro offers a compensation range of $243,200 to $304,000 (specific to NY/SF/LA), plus benefits such as 401k matching, equity, health coverage, and programs for learning, wellbeing, and charitable giving within a diverse and inclusive culture.

The Marketing Analytics team at Miro is transitioning from centralized support to an embedded, strategic function that partners with Marketing and cross-functional teams like Data Engineering, Marketing Ops, Sales Ops, and Finance to scale impact across PLG and enterprise. The role will lead the evolution of marketing analytics, scale the team, and deliver immediate value through improved measurement, attribution, and insights while defining the vision, trusted metrics framework, and governance. Key responsibilities include building the team and processes, establishing a trusted source of truth for marketing metrics, designing attribution and investment frameworks (multi-touch attribution, MMM, incrementality), scaling experimentation, and improving data reliability with Data Engineering. Requirements include 10+ years in marketing analytics or data science with 4+ years in leadership, deep PLG/B2B expertise, proven attribution and experimentation programs, strong SQL/Looker/Tableau/dbt/Python/R skills, knowledge of marketing tech stacks and data flows, and the ability to translate complex data into clear business insights with privacy-by-design considerations. Perks include equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, alongside Miro’s emphasis on a diverse, inclusive culture, a global product with hundreds of millions of users, and a Recruitment Privacy Policy.

The Monetization team builds and runs Miro's pricing and packaging platform to help product teams package, sell, and experiment with products, collaborating with Payments and License Management and bringing AI-first capabilities to market. As a Backend Engineer, you'll design, build, and scale the core systems powering selling across Miro, support metered usage and new products, and run experiments to optimize conversions and trials for tens of millions of users. You’ll design and maintain backend services, create prototypes, make trade-offs for experimentation, work cross-functionally to bring new products to market, contribute to architecture and infrastructure for scalability and performance, and help shape the technical strategy for Pricing and Packaging. Requirements include 5+ years of backend experience, strong production Java or Kotlin skills, experience designing scalable services, and proficiency with CI/CD, observability, and test automation, plus a collaborative, ownership-driven approach in a product-led company. Miro offers global benefits including equity, wellbeing support, a work-from-home equipment allowance, and a Learning & Development stipend, and emphasizes belonging and diversity across its 13 hubs with a Recruitment Privacy Policy in place.

You’ll lead a distributed senior Professional Services team across EMEA (primarily London and Amsterdam) in a hybrid model, guiding adoption and innovation on Miro to accelerate outcomes, and you’ll serve as the regional link between delivery execution and business results in close collaboration with Sales, Customer Success, Product, and Partners. The role fills regional gaps in leadership, people development, operational discipline, and scalable enterprise delivery, with an immediate impact on keeping complex engagements healthy and coaching practitioners to become trusted executive advisors while supporting revenue growth through renewals and expansion. You’ll run the operational backbone—capacity planning, utilization management, forecasting, and delivery governance—and make critical trade-off decisions in ambiguous environments while building scalable delivery processes and addressing systemic issues. You’ll shape how EMEA contributes to global PS revenue by evolving service offerings, improving efficiency, and feeding regional insights back to global strategy through cross-functional alignment with Sales, Customer Success, Product, and Partners. Candidates should have 8+ years in Professional Services or enterprise SaaS delivery with revenue/margin accountability, hands-on operational leadership, and a proven ability to lead senior contributors and navigate ambiguity, plus strong executive communication and collaboration; the role demands a high-collaboration environment with 65% meetings and 35% deep work, and offers benefits such as equity, wellbeing, a WFH stipend, and a Learning & Development allowance, aligned with Miro’s commitment to diversity and inclusion.

The Innovation Architect serves as a Solution Architect for Miro’s MOST program, providing enterprise-style ongoing advisory services valued at 240 hours per year to design, implement, and scale collaboration solutions across teams and geographies. They translate business strategy into scalable collaboration architectures, diagnose workflow adoption challenges, design governance and operating models, and create an outcomes-driven solution roadmap while acting as a trusted advisor to both business and technical stakeholders. Responsibilities include leading discovery, facilitating alignment and prioritization, assessing collaboration and workspace maturity, implementing governance frameworks, guiding change management, coaching best practices, prototyping reusable workflows, and tracking milestones with risk management. Requirements comprise 6+ years in consulting or related fields, experience enabling cross-functional tool adoption, familiarity with collaboration governance and workspace architecture, knowledge of Agile/Design Thinking, and fluency in Japanese and English, with strong communication and stakeholder-management skills. The role offers global benefits including equity and stipends, and sits within Miro’s diverse, inclusive culture, with a recruitment privacy policy applicable to applicants.

- The SWAT team at Miro partners with Engineering to protect product quality, accelerate incident resolution, and remove recurring friction for customers, focusing on Stabilization, Workaround, Advocacy, and Triage to own high‑impact escalations, drive proactive fixes, and build internal tooling. - The SWAT Engineer II role is a technical responder for complex customer‑reported issues and production incidents, participating in a structured follow-the-sun on-call rotation to keep customers unblocked and informed. - Responsibilities include leading investigations to isolate root causes, triaging and prioritizing escalations, maintaining a data‑driven backlog of defects and improvements, building lightweight tools and workflows, and contributing to RCAs, runbooks, and product feedback while coordinating with Engineering, Product, Security, Legal, and CS. - Requirements include 3–5+ years in a production‑facing technical role, proven incident response and triage experience, ability to unblock escalations quickly via collaboration and decisive action, scripting/development for tooling, excellent communication, and strong cross‑functional leadership; the role offers a hybrid model with two days per week in the Austin hub (flexible to remote work) and prefers Austin or surrounding areas. - About Miro: a visual workspace used by over 100M users and 250,000 companies, with 1,600+ employees across 13 hubs, emphasizing diversity and inclusion, a supportive culture, and a global benefits package; recruitment privacy is handled per policy.

Join Miro’s Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, and act as a strategic partner to marquee TAM customers while collaborating with Product, PS, and Customer Success. You’ll pioneer AI-driven TAM delivery, guide enterprise customers through innovation workflows, design durable integration strategies with Miro’s APIs, WebSDK, and MCP, and embed Miro as a daily essential tool. You’ll monitor platform health, drive adoption at scale by coaching internal champions, support change management across organizations, and lead Quarterly Business Reviews with CS to show business impact. Candidates should have 5+ years in enterprise SaaS customer-facing tech roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a track record of workflow optimization and large-scale adoption, and the ability to facilitate executive-level discussions and own outcomes. Miro offers a global benefits package including equity, wellbeing benefits, equipment stipends, and an L&D stipend, emphasizes diversity and belonging, and invites you to contribute to a mission to empower teams to create the next big thing.

The Marketing Analytics team at Miro is transitioning from centralized support to an embedded, strategic function that partners with marketing across Paid Acquisition, Lifecycle, Web & Growth, Brand, Product Marketing, and Pipeline Generation, while collaborating with Data Engineering, Analytics Platform, Marketing Ops, Sales Ops, and Finance. The role leads this evolution by scaling the team, delivering immediate value through improved measurement, attribution, and insights, and defining the vision and trusted metrics framework while strengthening data governance and infrastructure. Responsibilities include building and leading the team, defining a strategic roadmap for marketing analytics aligned with PLG and enterprise segments, establishing a single source of truth for marketing metrics with cross-functional partners, designing attribution and investment frameworks (MTA, MMM, incrementality), scaling experimentation, and partnering with Data Engineering on data reliability and reporting. Requirements are 10+ years in marketing analytics or data science with 4+ years in leadership, deep PLG/B2B analytics expertise, proven attribution/KPI systems and experimentation programs, strong SQL, Looker/Tableau, dbt, and Python/R skills, familiarity with marketing tech stacks (Salesforce, Marketo, Segment, Google Analytics), and the ability to synthesize complex data into actionable insights with systems thinking. Benefits include 401k matching and competitive equity, health benefits, family formation benefits, flexible time off, development allowances, charitable donation matching, a salary range of $243,200 to $304,000 (final compensation based on skills and experience), and a note that Miro emphasizes diversity, inclusion, and a recruitment privacy policy.

The Marketing Analytics team at Miro is transitioning from centralized support to an embedded, strategic function that partners with marketing leadership across Paid Acquisition, Lifecycle, Web & Growth, Brand, Product Marketing, and Pipeline Generation, while collaborating with Data Engineering, Analytics Platform, Marketing Ops, Sales Ops, and Finance. The role leads this evolution by scaling the team, delivering immediate value through improved measurement, attribution, and insights, and defining the vision for marketing analytics with trusted metrics frameworks and governance. Key responsibilities include building and leading the team, defining a strategic roadmap for PLG and enterprise segments, establishing a single source of truth for marketing metrics with Marketing Ops, Sales, Growth, and Finance, designing attribution and investment frameworks (MTA, MMM, incrementality), scaling experimentation, and partnering with Data Engineering on data reliability and reporting. Requirements include 10+ years in marketing analytics or data science with 4+ years in leadership, deep expertise in PLG and B2B analytics, experience with attribution frameworks, KPI systems, and experimentation, strong SQL and analytics tooling (Looker/Tableau, dbt, Python/R), knowledge of marketing tech stacks and cross-system data flows, and a focus on data quality, governance, and privacy-by-design. The role offers a global benefits package including equity, wellbeing benefits, a work-from-home stipend, and an annual Learning & Development allowance, along with a diverse, inclusive culture and location-specific benefits, all within Miro’s commitment to privacy in recruitment.

The Monetization team builds and runs Miro’s pricing and packaging platform, enabling product teams to package and sell products, run experiments to optimize the conversion funnel, and collaborate with Payments and License Management on billing and licensing. As a Backend Engineer, you’ll design, develop, and scale the core systems that power selling capabilities for tens of millions of users, work on microservices for metered usage and product monetization, and help bring new products to market. You’ll create proofs of concept, support experimentation with trade-offs, contribute to architecture and infrastructure choices for scalability and performance, and leverage AI coding tools to improve team workflows. Requirements include 5+ years of backend experience, production Java or Kotlin, designing scalable services, strong CI/CD, observability, test automation, and a collaborative, product-led mindset. Miro offers equity and benefits, a diverse and inclusive culture, a global presence with many hubs and 100M+ users, and a Recruitment Privacy Policy governing applicant data.

You will lead a distributed, hybrid team of senior Professional Services practitioners across EMEA (primarily London and Amsterdam), guiding adoption and innovation on Miro to accelerate customer outcomes. You will act as the regional connector between delivery execution and business outcomes, collaborating with Sales, Customer Success, Product, and global PS leadership to align pipeline, scope delivery, and drive renewals and expansion. The role fills critical gaps in the region—leadership, people development, operational discipline, and scalable enterprise delivery—delivering immediate impact by keeping complex engagements healthy and coaching practitioners to become trusted executive advisors. You’ll own the operational backbone (capacity planning, utilization management, forecasting, and delivery governance), build scalable delivery processes, and make trade-off decisions in ambiguous situations to shape solutions and contribute to global PS revenue growth. The ideal candidate has 8+ years in Professional Services or enterprise SaaS delivery, proven experience leading senior contributors and engaging with C-suite stakeholders, strong cross-functional collaboration and executive communication, and thrives in a highly collaborative, distributed environment, with Miro offering a diverse culture and growth-focused benefits.

The Innovation Architect is a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly enterprise services subscription offering 240 hours to design, implement, and scale collaboration solutions across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose adoption challenges, design governance and operating models, and create an outcomes-driven roadmap as trusted advisors to both business and technical stakeholders. Responsibilities include leading discovery, facilitating alignment, conducting assessments, designing governance, guiding change management, coaching on best practices and AI workflows, running workshops, prototyping templates, partnering with IT/Admin to standardize setup, and tracking progress while flagging risks. Requirements include 6+ years in consulting, change management, Agile transformation, or digital collaboration; ability to lead discovery and synthesize insights; cross-functional enabling experience; familiarity with governance/workspace architecture and design thinking; fluency in Miro or similar platforms; and near-native Japanese with business-level English. Perks cover a global benefits package (equity, wellbeing, WFH equipment allowance, and an L&D stipend), a diverse and inclusive team culture, and information about Miro’s mission and work environment.

The SWAT team at Miro partners with Engineering to protect product quality, accelerate incident resolution, and remove recurring customer friction, handling high-impact escalations and building tooling to improve responsiveness. As a SWAT Engineer II, you will be a technical responder for complex customer-reported issues and production incidents, quickly investigating, triaging, and collaborating across Engineering and Support to deliver durable fixes, processes, and documentation, with a follow-the-sun on-call rotation. Responsibilities include leading investigations to isolate root causes, maintaining a data-driven backlog of defects and improvements, building lightweight internal/external tools for diagnostics and mitigations, and contributing to RCAs, runbooks, and product feedback while coordinating safe communications during incidents. Requirements include 3–5+ years in Technical Support Engineering or similar roles, proven incident response and triage experience, ability to unblock escalations quickly, practical scripting/development for tooling, and excellent written/verbal communication and cross-functional leadership. Miro offers a global benefits package and a hybrid work model (2 days/week in the Austin hub, with flexibility for remote work), a mission- and culture-focused environment that values belonging and diversity, and notes privacy practices through its Recruitment Privacy Policy.

This job posting is for a Technical Account Manager in Miro's Professional Services team for EMEA, reporting to the EMEA+JAPAC lead, and designed to be strategic partners to enterprise customers who purchase TAM services. The role is newly created to bring advanced consulting with a sharp focus on AI-driven delivery and to pioneer how TAM services are delivered using Miro's AI capabilities. Responsibilities include redesigning AI-driven enterprise workflows from discovery to delivery, integrating with Miro's REST APIs, WebSDK, and MCP, owning account technical health, scaling adoption, coaching internal champions, and conducting Quarterly Business Reviews with Customer Success to demonstrate business impact. Requirements include 5+ years in relevant enterprise SaaS customer-facing roles, hands-on experience with AI tools and prompt engineering, strong fluency with APIs and integrations, a track record in workflow optimization and change management, and a proactive ownership mindset. Benefits and culture emphasize equity, wellbeing support, a learning stipend, and a diverse, collaborative environment focused on belonging and inclusion, with details on location-specific benefits and privacy policies.

The Marketing Analytics team at Miro is transitioning from centralized support to an embedded function, partnering with marketing leadership across Paid Acquisition, Lifecycle, Web & Growth, Brand, Product Marketing, and Pipeline Generation, and collaborating with Data Engineering, Analytics Platform, Marketing Ops, Sales Ops, and Finance to scale impact. The role leads this evolution by building the team, defining the strategic vision for marketing analytics, establishing trusted metrics and governance, and delivering immediate value through improved measurement, attribution, and insights. Responsibilities include scaling headcount and processes, creating a roadmap for analytics across PLG and enterprise, establishing a single source of truth for marketing metrics, designing attribution and investment frameworks (MTA, MMM, incrementality testing), scaling experimentation, and partnering with Data Engineering to improve data reliability and reporting. Requirements include 10+ years in marketing analytics or data science with 4+ years in leadership, deep PLG/B2B analytics experience, expertise in attribution and experimentation programs, strong technical skills (SQL, Looker/Tableau, dbt, Python/R), knowledge of marketing tech stacks and cross-system data flows, and the ability to translate complex data into insights for both technical and executive audiences. Benefits include 401k matching, competitive equity, health benefits, fertility/family benefits, flexible time off, wellness and equipment allowances, learning budget, and charitable donation matching; the salary range is $243,200 to $304,000 for select locations with final compensation determined by experience, and Miro emphasizes belonging, diversity, and privacy in its recruitment policies.

The Marketing Analytics team at Miro is transitioning from centralized support to an embedded, strategic function that partners with Marketing across Paid Acquisition, Lifecycle, Web & Growth, Brand, Product Marketing, and Pipeline Generation, while collaborating with Data Engineering, Analytics Platform, Marketing Ops, Sales Ops, and Finance. The role will lead this evolution, scale the team, define the vision and roadmap for marketing analytics, establish a trusted metrics framework, and strengthen data infrastructure, governance, and investment decision frameworks (including multi-touch attribution, MMM, and incrementality testing). Responsibilities include building and leading the team, aligning strategies across PLG and enterprise segments, delivering immediate value through improved measurement and insights, designing attribution frameworks, scaling experimentation, and serving as a strategic partner to senior marketing leadership. Requirements: 10+ years in marketing analytics or data science with 4+ years in leadership, deep PLG/B2B analytics expertise, proven attribution and experimentation programs, strong SQL/Looker/Tableau/dbt/Python/R skills, knowledge of marketing tech stacks and cross-system data flows, and a privacy-by-design approach. Benefits and culture: global benefits including equity, wellbeing, a WFH equipment allowance, and an Learning & Development stipend, plus a diverse, inclusive environment and mission to empower teams, with Miro’s scale (1,600+ employees across 13 hubs and 100M+ users) and a Recruitment Privacy Policy.

The Monetization team at Miro builds and runs pricing and packaging platforms, runs experiments to optimize the conversion funnel, and collaborates with Payments and License Management to monetize products, including bringing AI-first capabilities to market. As a Backend Engineer, you’ll design, develop, and maintain backend services that power selling products for tens of millions of users, work on metered usage monetization and new product launches, and run experiments to optimize trials and conversions. You’ll contribute to system architecture and infrastructure with a focus on scalability and performance, maintain high code quality, leverage AI coding tools, and participate in cross-functional projects to bring products to market on top of the Monetization platform. Requirements include 5+ years of backend experience, strong Java or Kotlin production experience, experience designing scalable services, and proficiency with CI/CD, observability, and test automation, plus a collaborative, product-led approach. Miro offers benefits such as equity, a wellbeing benefit, a WFH equipment allowance, and a Learning & Development stipend, along with a diverse, inclusive culture, while noting that benefits may vary by location and that recruitment data are handled under Miro’s Recruitment Privacy Policy.

You will lead a distributed EMEA Professional Services team based in London and Amsterdam, guiding customer adoption and innovation on Miro while coordinating with Sales, Customer Success, Product, and Partners, and you will report to Global PS Leadership. The role fills regional gaps in leadership, people development, operational discipline, and scalable enterprise delivery, with an immediate impact of keeping complex engagements healthy, coaching senior practitioners to become trusted executive advisors, and aligning cross-functional partners on capacity, forecasting, and outcomes. You’ll lead capacity planning, utilization management, forecasting, and delivery governance; partner with Sales, CS, Product, and global PS leadership to align on pipeline and scope delivery, drive outcomes that support renewals and expansion, and make critical trade-off decisions in ambiguous situations while building scalable processes and tooling. You’ll shape how EMEA contributes to global PS revenue growth by evolving service offerings, improving delivery efficiency, and bringing regional insights back to global strategy, operating in a highly collaborative environment with executive-level communication. Requirements include 8+ years in Professional Services, enterprise consulting, or SaaS delivery with revenue or margin accountability; a proven track record managing senior individual contributors and coaching them to engage with C-suite; hands-on operational leadership across capacity planning, utilization, forecasting, and governance; comfort navigating ambiguity and cross-functional collaboration using Slack, Salesforce, and Miro; and Miro emphasizes equity, wellbeing, remote-work support, and a strong commitment to diversity and inclusion.

The Innovation Architect in Miro’s MOST program serves as a Solution Architect providing enterprise clients with 240 hours per year of ongoing guidance to design, implement, and scale collaboration solutions in Miro. They translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven roadmap as trusted advisors to both business and technical stakeholders. Responsibilities include leading discovery and alignment sessions, conducting assessments, designing governance, guiding change management, coaching on best practices and AI workflows, facilitating workshops, prototyping templates, and partnering with IT to standardize workspace setup and governance. Requirements include 6+ years in consulting/change management/Agile transformation or related fields, proven ability to lead structured discovery and cross-functional enablement, familiarity with collaboration governance, and fluency in Japanese and English. Benefits include global packages with equity, wellbeing, WFH equipment allowance, learning stipend, and a culture that emphasizes diverse, inclusive collaboration, aligned with Miro’s mission and privacy policies.

The SWAT Engineer II is a key member of Miro's Customer Support organization, bridging Support and Engineering to stabilize incidents, drive proactive fixes, and build tooling—SWAT stands for Stabilization, Workaround, Advocacy, and Triage. You will lead investigations into complex customer-reported issues and production incidents, triage with data-driven prioritization, and coordinate with Engineering, Product, Security, Legal, and CS to ensure timely, safe fixes and clear customer communications. You’ll create durable solutions by developing internal/external tooling, writing runbooks, contributing to RCAs and preventive actions, and maintaining a visible backlog of defects and improvements. Requirements include 3–5+ years in technical support engineering or similar, strong incident response and triage experience, scripting or development for tooling, excellent communication, and cross-functional leadership; the role is hybrid with 2 days per week in Austin, but remote work is flexible. Miro is a global, diverse company with a mission to empower teams, offering benefits such as equity, wellbeing, a WFH equipment allowance, and an L&D stipend, and emphasizes belonging, inclusion, and collaboration across 13 hubs.

Miro is seeking a Technical Account Manager for its Professional Services team in EMEA to act as a strategic partner to enterprise TAM customers, coordinating with the PS team, Product, and Customer Success. This newly created role focuses on advanced consulting and AI-driven delivery, pioneering how TAM services are delivered with Miro’s AI capabilities and feeding insights to the wider team. Responsibilities include redesigning AI-driven workflows across the full innovation cycle, building integrations via Miro’s REST APIs, WebSDK, and MCP, owning account technical health, scaling adoption, coaching internal champions, and leading change management with CSMs to demonstrate business impact. Requirements include 5+ years in enterprise SaaS customer-facing technical roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, experience driving platform adoption and cross-functional collaboration, and a proactive, outcomes-oriented mindset. The role offers a global benefits package (equity, wellbeing, equipment allowance, L&D stipend) and a culture focused on inclusion, collaboration, and helping teams innovate with Miro.

The Marketing Analytics team at Miro is transitioning from centralized support to an embedded, strategic function partnering with Marketing and cross-functional teams. The role leads this evolution, scales the team, and delivers immediate value through improved measurement, attribution, and insights, while shaping the vision and governance of marketing data. You’ll build and lead the team, define a roadmap for PLG and enterprise analytics, establish a trusted metrics source with Marketing Ops, Sales, Growth, and Finance, and design attribution and investment frameworks (multi-touch attribution, MMM) plus scalable experimentation. Requirements include 10+ years in marketing analytics/data science (4+ in leadership), deep PLG/B2B analytics expertise, proven attribution and experimentation experience, strong SQL/Looker/Tableau/dbt/Python or R, and familiarity with marketing tech stacks and data governance; plus the ability to translate complex data into executive-ready insights. The package includes a salary range of $243,200–$304,000 (location-based), 401k matching and equity, comprehensive benefits, learning and development support, and a culture that values diversity, inclusion, and collaboration.

The Marketing Analytics team at Miro is moving from centralized support to an embedded, strategic function that collaborates with all marketing disciplines (Paid Acquisition, Lifecycle, Web & Growth, Brand, Product Marketing, and Pipeline Generation) as well as Data Engineering, Analytics Platform, Marketing Ops, Sales Ops, and Finance. The role will lead that evolution by scaling the team, delivering immediate value through better measurement, attribution, and insights, and defining the vision for marketing analytics while strengthening data infrastructure and governance across the organization. Responsibilities include building and leading the team and processes, defining a strategic roadmap for marketing analytics aligned with PLG and enterprise priorities, establishing a trusted source of truth for marketing metrics with Marketing Ops, Sales, Growth, and Finance, designing attribution and investment frameworks (multi-touch attribution, MMM, incrementality), scaling experimentation standards, and partnering with Data Engineering to improve data reliability and reporting. Requirements are 10+ years in marketing analytics or data science with 4+ years in leadership, deep PLG/B2B analytics expertise (self-serve funnels, activation, lead scoring, pipeline attribution), proven attribution frameworks and experimentation programs, strong SQL and tools (Looker/Tableau, dbt, Python/R), solid knowledge of marketing tech stacks and cross-system data flows, and the ability to translate complex data into clear business insights with a systems-thinking approach. The offer includes global benefits like equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend; Miro emphasizes belonging, diversity, and collaboration, with location-specific benefits outlined in the Global Miro benefits board and a Recruitment Privacy Policy.

The Monetization teams build and run Miro’s pricing and packaging platform, run experiments to optimize the conversion funnel, enable product teams to package and sell products, and collaborate with Payments and License Management on Billing and Licensing, while expanding AI-first capabilities for market delivery. As a Backend Engineer in Monetization, you’ll help design and scale the core infrastructure that powers selling products across Miro, laying the foundation for how pricing, packaging, and monetization are built, deployed, and consumed by tens of millions of users. You’ll work on microservices, partner with vendors to monetize metered usage (for example, credits), and contribute to projects bringing new products to market and refining flows to optimize conversions and trials through experimentation. Responsibilities include designing, developing, and maintaining backend services for pricing/packaging, creating prototypes, making trade-offs for experiments, contributing to scalable architecture, maintaining high code quality through testing and automation, and leveraging AI coding tools to improve collaboration. Requirements are 5+ years of backend experience, strong production experience with Java or Kotlin, designing scalable services, proficiency in CI/CD and observability, test automation, and a collaborative, product-led mindset; Miro also highlights its benefits, diversity/inclusion, and mission to empower teams.

You’ll lead a distributed Professional Services team in EMEA (London and Amsterdam) in a hybrid model, partnering with Sales, Customer Success, Product, and Partners to translate customers’ vision into adoption, innovation on Miro, and measurable outcomes. Your immediate impact is keeping delivery healthy across complex enterprise engagements, coaching senior practitioners to become trusted executive advisors, and aligning capacity, forecasting, and customer outcomes to support revenue growth and renewals. Responsibilities include running the operational backbone of regional delivery (capacity planning, utilization, forecasting, governance), building scalable delivery processes, making trade-offs and defining solutions in ambiguity, and shaping regional contributions to global PS strategy and offerings. Requirements include 8+ years in PS/enterprise consulting/SaaS delivery with revenue or margin accountability, proven experience managing senior contributors and engaging C-suite, hands-on experience with capacity planning and governance, and strong cross-functional, executive communication skills in a highly collaborative environment. The company offers benefits such as equity, wellbeing, a work-from-home equipment allowance, and an annual learning and development stipend, with location-specific variations; Miro emphasizes belonging, diversity, inclusion, and a mission to empower teams, and it provides information on its Recruitment Privacy Policy.

The Innovation Architect is a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly enterprise services subscription that provides 240 hours per year to help design, implement, and scale collaboration solutions across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven solution roadmap that evolves with customer needs; they act as trusted advisors to both business and technical stakeholders and craft end-to-end collaboration solutions combining process, workspace, governance, and enablement. Core responsibilities include leading discovery, facilitating alignment sessions, conducting assessments, designing governance (workspace structure, naming, access, lifecycle, templates), guiding change-management, coaching on best practices and AI workflows, facilitating workshops, building prototypes and templates, partnering with IT to standardize governance, recommending process optimizations, providing ongoing advisory support, tracking milestones and risks, and collaborating with CSMs and Architects for consistent delivery. Requirements include 6+ years in consulting/change management/Agile transformation or similar fields, experience enabling cross-functional teams to adopt new tools, the ability to map workflows and diagnose adoption barriers, familiarity with governance frameworks and design thinking, fluency in Miro or similar platforms, and near-native Japanese with business-level English. The role offers a global benefits package (equity, wellbeing, a WFH equipment stipend, and an annual Learning & Development stipend) and is embedded in a diverse, collaborative culture at a global company focused on belonging and innovation.

The SWAT team partners with Engineering to protect product quality, accelerate incident resolution, and remove recurring friction, handling high-impact escalations and building internal tooling to improve responsiveness and reliability. As a SWAT Engineer II, you will act as a technical responder for complex customer-reported issues and production incidents, lead investigations, triage with a data-driven backlog, and turn learnings into durable fixes, runbooks, and tooling, with a follow-the-sun on-call rotation. The role requires 3–5+ years in technical support engineering or similar production-facing roles, proven incident response and triage experience, scripting/automation skills, and strong cross-functional communication and leadership. The position is hybrid with 2 days a week in the Austin hub; candidates in Austin or surrounding areas are preferred, but working from home is possible when needed. Miro offers equity, wellbeing benefits, a learning stipend, and a diverse, inclusive culture aligned with its mission to empower teams, and notes a Recruitment Privacy Policy for applicant data.

- You’ll join Miro’s Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, and act as a strategic partner to enterprise TAM customers while collaborating with Product and Customer Success. - The role is newly created to fill a gap with advanced consulting skills and a focus on AI-driven delivery, pioneering how TAM services are delivered using Miro’s AI capabilities and feeding those insights back to the team. - Responsibilities include redesigning and optimizing AI-driven workflows across the full innovation cycle, integrating with Miro’s REST APIs, WebSDK, and MCP; owning account technical health, driving adoption, coaching internal champions, and partnering with Customer Success to run Quarterly Business Reviews and demonstrate impact. - Requirements include 5+ years in enterprise SaaS consulting or similar customer-facing roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a track record of large-scale adoption and change management, and the ability to lead data-informed executive conversations. - Benefits include equity, wellbeing support, a WFH equipment allowance, and a learning and development stipend, within a diverse, collaborative global culture committed to belonging, with details available in Miro’s recruitment privacy policy.

The Marketing Analytics team at Miro is transitioning from centralized support to an embedded function and will partner with Marketing leadership across Paid Acquisition, Lifecycle, Web & Growth, Brand, Product Marketing, and Pipeline Generation, while collaborating with Data Engineering, Analytics Platform, Marketing Ops, Sales Ops, and Finance. The role is to lead this evolution, scale the team, and deliver immediate value through improved measurement, attribution, and insights, while defining the vision for marketing analytics and strengthening data infrastructure and governance. Key responsibilities include building and leading the analytics team, setting a strategic roadmap for marketing analytics across PLG and enterprise, establishing a trusted source of truth for marketing metrics with cross-functional partners, designing attribution and investment frameworks (MTA, MMM, incrementality), scaling experimentation, and partnering with Data Engineering on data reliability and reporting. Requirements include 10+ years in marketing analytics or data science with 4+ years in leadership, deep expertise in PLG/B2B marketing analytics, proven attribution and experimentation experience, strong technical skills (SQL, Looker/Tableau, dbt, Python/R), and familiarity with marketing tech stacks and data governance/privacy. Benefits include a competitive salary range of $243,200 to $304,000 for certain locations, 401k matching, health benefits, fertility and family forming benefits, flexible time off, learning allowances, charitable donation matches, and a culture focused on belonging, collaboration, and innovation at Miro.

- The Marketing Analytics team at Miro is transitioning from centralized support to an embedded, strategic function that partners with marketing across Paid Acquisition, Lifecycle, Web & Growth, Brand, Product Marketing, and Pipeline Generation, as well as with Data Engineering, Analytics Platform, Marketing Ops, Sales Ops, and Finance. - The role will lead this evolution by scaling the team, delivering immediate value through improved measurement, attribution, and insights, and defining the vision for marketing analytics along with trusted metrics frameworks and data governance. - Key responsibilities include building the team, defining a strategic roadmap for PLG and enterprise segments, establishing a trusted source of truth for marketing metrics, designing attribution and investment frameworks (MTA, MMM, incrementality), scaling experimentation, and partnering with Data Engineering. - Requirements include 10+ years in marketing analytics or data science, 4+ years in leadership, deep PLG/B2B analytics expertise, strong technical skills (SQL, Looker/Tableau, dbt, Python/R), understanding of marketing tech stacks, and a systems-thinking focus on data quality and privacy-by-design. - Miro offers global benefits such as equity, wellbeing, a WFH equipment allowance, and a Learning & Development stipend, plus a diverse, collaborative culture with location-specific benefits and a Recruitment Privacy Policy.

The Monetization team builds and runs Miro's pricing and packaging platform, enabling product teams to package, price, and sell products while running experiments to optimize conversion and trials and collaborating with Payments and License Management on billing and licensing, with AI-first capabilities being brought to market. As a Backend Engineer, you'll design, develop, and maintain backend services powering pricing and monetization, create proofs of concept, and work on metered usage monetization and new products to bring them to market. You'll contribute to system architecture and infrastructure for scalability, performance, and maintainability, drive cross-functional projects, lead experiments to optimize conversion, and leverage AI coding tools to enhance team productivity. Requirements include 5+ years of backend experience, strong Java or Kotlin production experience, designing scalable services, proficiency with CI/CD, observability, and test automation, and a collaborative ownership mindset in a product-led environment. Benefits include equity, wellbeing, a WFH equipment allowance, and an L&D stipend; Miro emphasizes diversity and inclusion with a global team and notes its Recruitment Privacy Policy.

You’ll lead a distributed team of senior Professional Services practitioners across EMEA (primarily London and Amsterdam) in a hybrid model, guiding customer adoption and innovation on Miro to accelerate outcomes, while coordinating with Sales, Customer Success, Product, and Partners and reporting to Global PS Leadership as the regional connector between delivery and business outcomes. The role fills gaps in EMEA—regional leadership, people development, operational discipline, and scalable enterprise delivery—delivering immediate impact by keeping complex engagements healthy, coaching senior practitioners to become trusted advisors to executives, and aligning capacity, forecasting, and customer outcomes to support global PS revenue growth. What you’ll do includes leading and developing the team as strategic partners to enterprise executives, running the operational backbone with capacity planning, utilization, forecasting, and delivery governance, and partnering to align pipeline, scope delivery, and drive renewals and expansion; you’ll make critical delivery trade-offs in ambiguous situations and build scalable processes to fix systemic issues rather than firefighting. What you’ll need: 8+ years in Professional Services, enterprise consulting, or SaaS delivery serving enterprise customers with direct revenue or margin accountability, a proven track record managing senior individual contributors and coaching them to engage with C-suite, hands-on experience owning capacity planning and governance, ability to lead in ambiguous environments with strong cross-functional collaboration and executive communication, and comfort working with distributed teams using Slack, Salesforce, and Miro. What’s in it for you: a global benefits package including equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, plus a culture that emphasizes diversity, belonging, and collaboration and a mission to empower teams to create the next big thing.

The Innovation Architect is a Solution Architect for collaboration within Miro’s MOST program, a yearly professional services subscription that provides enterprise customers 240 hours annually to design, implement, and scale Miro-based collaboration across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose adoption challenges, design governance and operating models, and create an outcomes-driven roadmap that evolves with needs. Responsibilities include leading discovery and alignment sessions, conducting collaboration and workspace assessments, implementing governance, guiding change management, coaching on best practices and templates, prototyping workflows, and partnering with IT to standardize workspace setup and reduce tool sprawl. Qualifications require 6+ years in consulting/change management/Agile/digital collaboration, the ability to lead structured discovery and cross-functional enablement, familiarity with governance/workspace architecture and lifecycle management, experience with Human-Centered Design/Design Thinking/Agile, fluency in Miro or similar platforms, and near-native Japanese plus business English. The role emphasizes growth, diversity, and belonging with global benefits and a learning stipend, and invites candidates to learn more about life at Miro and its mission to empower teams to create the next big thing.

- Miro's SWAT team partners with Engineering to protect product quality and accelerate incident resolution across 4–5 global support hubs, operating in a hybrid model with a baseline in the Austin hub. - As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, cross-functional collaboration, and turning learnings into durable fixes, processes, documentation, and tooling, with a follow-the-sun on-call rotation. - Your responsibilities include leading investigations, isolating root causes, maintaining a data-driven backlog of defects and improvements, building lightweight tools and workflows to streamline diagnostics and mitigations, and contributing to RCAs, runbooks, and product feedback while coordinating with Engineering, Product, Security, Legal, and CS. - Requirements are 3–5+ years in Technical Support Engineering or related roles, proven incident response and triage experience, ability to unblock escalations quickly, scripting/development experience for tooling, and excellent written and verbal communication plus cross-functional leadership. - Miro offers a global benefits package including equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific benefits detailed on the Global Miro benefits board; the company emphasizes belonging and inclusive collaboration, and while Austin-based hub presence is preferred, remote work is flexible.

The position is a Technical Account Manager for Miro's Professional Services in EMEA, reporting to the EMEA+JAPAC lead, created to fill a gap with advanced AI‑driven delivery. You'll pioneer delivering TAM services using Miro’s AI, collaborate with Product to stay ahead of new capabilities, and work with Customer Success to ensure large accounts receive both deep technical expertise and strong relationship coverage. Responsibilities include redesigning AI‑driven workflows across the full innovation cycle, building integrations via Miro's REST APIs, WebSDK, and MCP, owning the technical health of customer accounts, scaling adoption, and partnering with CS to run Quarterly Business Reviews that demonstrate impact. Requirements include 5+ years in enterprise SaaS‑quality consulting, TAM, or related roles, hands-on experience with AI tools and prompt engineering, fluent API/integration skills, a track record of large‑scale adoption and organizational change, and a proactive, outcomes‑driven mindset. Miro offers a global benefits package (equity, wellbeing, equipment allowance, and an annual L&D stipend) and emphasizes diversity, belonging, and collaboration as it helps teams create the next big thing.

The Marketing Analytics team at Miro is transitioning from centralized support to an embedded, strategic function that partners with marketing leadership and cross-functional teams including Data Engineering, Marketing Ops, Sales Ops, and Finance to scale impact. The role leads this evolution by building and scaling the team, delivering immediate value through improved measurement, attribution, and insights, and defining the vision, governance, and data infrastructure for marketing analytics. Key responsibilities include establishing a trusted source of truth for marketing metrics with Marketing Ops, Sales, Growth, and Finance; designing attribution and investment frameworks (multi-touch attribution, MMM, incrementality); scaling experimentation; and partnering with Data Engineering to enhance data reliability. Requirements include 10+ years in marketing analytics or data science with at least 4 years in leadership, deep PLG/B2B analytics expertise, strong SQL and tool proficiency (Looker/Tableau, dbt, Python/R), knowledge of marketing tech stacks, and the ability to translate complex data into actionable insights with systems thinking. The package includes 401(k) matching and equity, health benefits, flexible time off, professional development allowances, and a salary range of $243,200 to $304,000 (New York/San Francisco/Los Angeles-specific), with final compensation determined by skills and experience; Miro is a global visual workspace that emphasizes belonging and inclusion.

The Marketing Analytics team at Miro is transitioning from centralized support to a dedicated, embedded function that partners with all marketing groups and collaborates with Data Engineering, Marketing Ops, Sales Ops, and Finance. The role is to lead this evolution, scale the team, and deliver immediate value through improved measurement, attribution, and insights, while defining the vision for marketing analytics and establishing trusted metrics and governance. Responsibilities include building the team and processes, defining a strategic roadmap for marketing analytics across PLG and enterprise, creating a single source of truth for marketing metrics in partnership with Marketing Ops, Sales, Growth, and Finance, and designing attribution and investment frameworks (multi-touch attribution, MMM, incrementality testing) to enable ROI visibility and budget optimization. The role also involves scaling experimentation, improving data reliability and reporting with Data Engineering, and serving as a strategic thought partner to leadership by translating analytics into actionable insights. Requirements include 10+ years in marketing analytics or data science with 4+ years in leadership, deep PLG/B2B analytics expertise, strong technical skills (SQL, Looker/Tableau, dbt, Python/R), knowledge of marketing tech stacks and cross-system data flows, and a focus on data quality and privacy-by-design, with the role offering equity, development opportunities, and a strong emphasis on inclusion and collaboration at Miro.

Miro’s Monetization team builds the pricing and packaging platform, enables product teams to package and sell products, runs experiments to optimize the conversion funnel and trials, and collaborates with Payments and License Management on billing and licensing to explore monetization models, while pursuing AI-first capabilities. The Backend Engineer role involves designing, building, and scaling the core that powers selling products for tens of millions of users, laying the technical foundation for how Miro builds, deploys, and monetizes capabilities, including metered usage and new product launches. You’ll design and maintain backend services for pricing/packaging/monetization, create proofs of concept, support experimentation with trade-offs, work cross-functionally on bringing new products to market, drive initiatives to optimize conversion or monetization, shape architecture for scalability and maintainability, and use AI coding tools to improve workflows. Requirements include 5+ years of backend experience, strong production experience with Java or Kotlin, designing scalable services, proficiency in CI/CD/observability/test automation, a strong ownership mindset and collaborative problem-solving, and experience in a product-led company. Benefits and culture include equity, wellbeing support, WFH equipment allowance, and an annual Learning & Development stipend, with a diverse, collaborative environment; Miro is a global visual workspace with a mission to empower teams, emphasizing belonging and inclusion across its 100M+ users and 1,600+ employees.

You’ll lead a distributed team of senior Professional Services practitioners across EMEA (primarily London and Amsterdam) in a hybrid model, partnering with Sales, Customer Success, Product, and Partners to drive adoption, innovation on Miro, and customer outcomes. The role fills regional leadership gaps in people development, operational discipline, and scalable enterprise delivery, delivering immediate impact by keeping delivery healthy, coaching practitioners to become trusted executive advisors, and aligning capacity, forecasting, and outcomes. You’ll run the regional delivery backbone—capacity planning, utilization management, forecasting, and delivery governance—to ensure consistent, high-quality delivery and to support renewals and expansion. You’ll build scalable delivery processes, spot systemic issues across engagements, fix them at the process and tooling level, and shape EMEA’s contribution to global PS revenue by evolving offerings and sharing regional insights. Requirements include 8+ years in PS or enterprise SaaS delivery with revenue or margin accountability, proven leadership of senior ICs, hands-on ops experience, ability to navigate ambiguity, strong cross-functional collaboration and executive communication, and comfort in a highly collaborative, distributed environment; benefits include equity, wellbeing, a WFH equipment allowance, and a Learning & Development stipend, along with a commitment to diversity and inclusion.

The Innovation Architect acts as a Solution Architect for Miro's MOST program, a yearly enterprise services subscription that provides 240 hours to design, implement, and scale collaboration solutions in Miro. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose workflow adoption challenges, design governance and operating models, and create an outcomes-driven roadmap. They serve as trusted advisors to business and technical stakeholders, leading discovery, alignment sessions, and defining adoption milestones while designing end-to-end collaboration solutions. They facilitate change management, coach teams on best practices and AI-enabled workflows, run workshops across Agile/product/design thinking, build prototypes and templates, and collaborate with IT/Admin to standardize governance and reduce tool sprawl. Requirements include 6+ years in consulting or related fields, strong cross-functional enablement experience, familiarity with governance/workspace architecture, fluency in Japanese and English, and benefits such as equity, wellbeing, WFH equipment allowance, and an L&D stipend (with location-specific variations).

Miro’s Customer Support organization partners with Engineering to protect product quality, accelerate incident resolution, and remove customer friction, with the SWAT team (Stabilization, Workaround, Advocacy, and Triage) owning high-impact escalations and building internal tooling to improve responsiveness and reliability. The SWAT team operates across 4–5 global support hubs, tackling tough, technical, and complex issues to ensure continuous coverage for worldwide customers while maintaining empathy and proactive service. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, quickly investigating, triaging precisely, collaborating across Engineering and Support, and turning learnings into durable fixes, processes, documentation, and tooling, plus participating in a structured follow-the-sun on-call rotation. You’ll lead investigations, isolate root causes, drive resolutions or escalations with clear SLAs, maintain a visible data-driven backlog of defects and improvements, build lightweight tools/workflows, provide technical leadership, contribute to RCAs and preventive actions, and coordinate with Engineering, Product, Security, Legal, and CS during incidents. Requirements include 3–5+ years in Technical Support Engineering or similar, proven incident response and triage experience, ability to unblock escalations with fast triage and decisive action, scripting or development for internal tooling, and strong cross-functional communication; Miro offers global benefits, equity, wellbeing perks, a Learning & Development stipend, a hybrid model with 2 days weekly in the Austin hub (Austin-area preferred but remote work is possible), and a strong commitment to diversity and belonging.

The role is for a Technical Account Manager in Miro's Professional Services in EMEA, reporting to the EMEA + JAPAC lead, and designed to be a strategic partner to enterprise customers who pay for TAM services, collaborating with Product, PS, and Customer Success. It is a newly created role focused on AI-driven delivery, pioneering how TAM services are delivered using Miro's AI capabilities and feeding insights back to improve the entire team. Responsibilities include redesigning and optimizing AI-driven workflows across the full innovation cycle, supporting customer integrations with Miro's REST APIs, WebSDK, and MCP, owning account technical health and adoption, building internal champions and Centers of Excellence to drive change, and partnering with Customer Success to run QBRs and demonstrate business impact. Requirements include 5+ years in relevant enterprise SaaS roles, hands-on experience with AI tools and prompt engineering, strong technical fluency with APIs and enterprise IT ecosystems, a track record of workflow optimization and large-scale adoption, and the ability to facilitate executive-level workshops with data-informed insights. What’s in it for you: global benefits such as equity, wellbeing, a WFH equipment allowance, and an L&D stipend, along with a diverse, collaborative environment; Miro’s mission and scale (100M+ users, 250,000+ companies) and a strong commitment to diversity and inclusion, plus recruitment privacy details.

The Marketing Analytics team at Miro is moving from centralized support to an embedded, strategic function that partners with marketing across Paid Acquisition, Lifecycle, Web & Growth, Brand, Product Marketing, and Pipeline Generation, with cross-functional collaboration to scale impact. The role leads this evolution, building and scaling the team, delivering immediate value through improved measurement, attribution, and insights, and defining the vision, metrics framework, and governance in partnership with the broader organization. Responsibilities include establishing a trusted source of truth for marketing metrics with Marketing Ops, Sales, Growth, and Finance; designing attribution and investment frameworks (multi-touch attribution, MMM, incrementality); scaling experimentation; and partnering with Data Engineering to improve data reliability and reporting infrastructure. Requirements include 10+ years in marketing analytics or data science with 4+ years in leadership, deep PLG/B2B analytics experience, proven attribution/KPI systems and experimentation programs, strong SQL/Looker/Tableau/dbt/Python/R skills, knowledge of marketing tech stacks and cross-system data flows, and the ability to translate complex data into actionable insights with systems thinking and privacy-by-design. The salary range for this role is $243,200 to $304,000 (location-specific), with 401k matching, competitive equity, comprehensive health benefits, fertility/family benefits, flexible time off, learning and development allowances, charitable donation matching, and a description of Miro’s culture and commitment to diversity and inclusion, plus a recruitment privacy policy.

The Marketing Analytics team at Miro is transitioning from centralized support to an embedded, strategic function that partners with marketing leadership across Paid Acquisition, Lifecycle, Web & Growth, Brand, Product Marketing, and Pipeline Generation, and collaborates with Data Engineering, Analytics Platform, Marketing Ops, Sales Ops, and Finance. The role is to lead this evolution, scale the team, and deliver immediate value through improved measurement, attribution, and insights, while defining the vision and governance for marketing analytics. Responsibilities include building the team and processes, crafting a strategic roadmap for PLG and enterprise marketing, establishing a trusted source of truth for marketing metrics, designing attribution and investment frameworks (multi-touch attribution, MMM, incrementality), scaling experimentation, and partnering with Data Engineering to improve data reliability and reporting infrastructure. Requirements include 10+ years in marketing analytics or data science with 4+ years in leadership, deep expertise in PLG/B2B analytics and attribution, strong technical skills in SQL, Looker/Tableau, dbt, Python/R, and familiarity with Salesforce, Marketo, Segment, and Google Analytics, plus a focus on data quality and privacy-by-design. Miro offers global benefits such as equity, wellbeing, a WFH equipment allowance, and a Learning & Development stipend, plus a culture that values belonging, diversity, and collaboration, with location-specific benefits available; Recruitment Privacy Policy is available.

The Monetization team at Miro builds and runs the pricing and packaging platform, enabling product teams to package and sell products, running experiments to optimize the conversion funnel, and collaborating with Payments and License Management on Billing and Licensing, while developing AI-first capabilities for the market. As a Backend Engineer, you’ll design, develop, and maintain backend services that power pricing, packaging, and monetization, create proofs of concept, support experimentation, and work cross-functionally to bring new products to market on the Monetization platform. You’ll contribute to system architecture for scalability and performance, drive technical strategy, maintain high code quality through testing and automation, and leverage AI coding tools; requirements include 5+ years of backend experience, Java or Kotlin in production, scalable services, CI/CD and observability, and a product-led background. The role offers global benefits such as equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific differences; you’ll join a diverse team in a supportive environment. About Miro: a visual workspace for innovation with over 100 million users and 250,000 companies, founded in 2011, employing 1,600+ people in 13 hubs, committed to belonging, inclusion, and diverse teams, and with a Recruitment Privacy Policy governing applicants’ data.

You’ll lead a distributed team of senior Professional Services practitioners across EMEA (primarily London and Amsterdam) in a hybrid model, guiding adoption, driving Miro innovation, and accelerating customer outcomes while partnering with Sales, Customer Success, Product, and Partners and reporting to Global PS Leadership. The role fills critical regional gaps in leadership, people development, operational discipline, and scalable enterprise delivery, with an immediate impact of keeping complex engagements healthy, coaching senior practitioners to become trusted executives’ advisors, and aligning capacity, forecasting, and customer outcomes to support global PS revenue growth. You’ll lead and develop the EMEA team to operate as strategic partners to enterprise executives, run the regional delivery backbone of capacity planning, utilization, forecasting, and governance, partner with Sales, CS, Product, and global PS leadership to align on pipeline and scope, and make critical delivery trade-off decisions in ambiguous situations while building scalable processes and embedding regional insights into global strategy. Requirements include 8+ years in Professional Services, enterprise consulting, or SaaS delivery with revenue or margin accountability, a proven track record managing senior individual contributors and coaching them to engage with C-suite, hands-on ownership of capacity planning and governance, comfort in ambiguity, strong cross-functional collaboration and executive-level communication, and the ability to operate in a highly collaborative environment (65% meetings, 35% deep work) across distributed teams using Slack, Salesforce, and Miro. Miro offers a global benefits package including equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, plus a diverse, inclusive culture; the company’s mission is to empower teams to create the next big thing, and recruitment data is handled under the Recruitment Privacy Policy.

The Innovation Architect within Miro's MOST program acts as a Solution Architect for collaboration, translating client strategy into scalable Miro-based architectures and serving as a trusted advisor to both business and technical stakeholders. They lead discovery, create a 240-hour MOST plan aligned to customer goals, facilitate vision and adoption milestones, assess workflows, design governance and operating models, and drive change-management, enablement, and cross-functional workshops across agile, product, design thinking, and strategy. They develop governance frameworks, prototype templates and workflows, partner with IT/Admin to standardize workspace setup and reduce tool sprawl, track progress, flag risks, and re-prioritize work, while collaborating with CSMs, Architects, and Engagement Managers to ensure consistent delivery and impact. Required qualifications include 6+ years in consulting/change management/Agile transformation/digital collaboration, proven ability to lead structured discovery and actionable recommendations, strong cross-functional enablement, familiarity with governance/workspace architecture, experience with Human-Centered Design/Agile/Design Thinking, fluency in Miro (preferred) or similar tools, and near-native Japanese with business English. Benefits include equity, wellbeing, WFH equipment allowance, and an annual L&D stipend, with location-specific variations; Miro emphasizes diversity and collaboration and provides information about life at Miro and its Recruitment Privacy Policy.

Miro's SWAT team (Stabilization, Workaround, Advocacy, and Triage) partners with Engineering to protect product quality, accelerate incident resolution, and reduce customer friction, operating across 4–5 global hubs with a hybrid Austin-based model. The SWAT Engineer II is a technical responder for complex customer-reported issues and production incidents, quickly investigating, triaging, collaborating across Engineering and Support, and turning learnings into durable fixes, processes, documentation, and tooling, with a follow-the-sun on-call rotation. Responsibilities include leading investigations, isolating root causes, prioritizing escalations with a data-driven backlog, building tooling and workflows to streamline diagnostics and mitigations, providing technical leadership, and contributing to RCAs and product feedback. Requirements are 3–5+ years in technical/support engineering or similar production-facing roles, proven incident response and triage experience, the ability to unblock escalations with fast triage and collaboration, practical scripting/development for internal tooling, and excellent written and verbal communication plus cross-functional leadership. Perks include a global benefits package (equity, wellbeing, equipment allowance, and L&D stipend), a diverse and collaborative culture emphasizing belonging and inclusion, and location flexibility with a preference for Austin residency, plus information about Miro’s mission and life at the company.

You’ll join Miro’s Professional Services team as a Technical Account Manager for EMEA, reporting to the EMEA + JAPAC lead, and your mission is to be a strategic partner to enterprise TAM customers while advancing AI-driven delivery. This is a newly created role designed to fill a gap, focusing on pioneering TAM service delivery using Miro’s AI capabilities and helping customers redesign how they work with innovation workflows and durable integration strategies. Your responsibilities include redesigning and optimizing AI-driven workflows across the full innovation lifecycle, enabling integrations via Miro’s REST APIs, WebSDK, and MCP, owning the technical health of accounts, and scaling adoption by coaching internal champions and partnering with Customer Success on quarterly reviews. You’ll need 5+ years in relevant enterprise SaaS roles, hands-on experience with AI tools and prompt engineering, strong technical fluency with APIs and enterprise IT ecosystems, a proven track record in workflow optimization and large-scale adoption, and a proactive, ownership-driven mindset. Miro offers benefits such as equity, wellbeing support, a home-office stipend, and an L&D allowance, along with a diverse, collaborative culture that emphasizes belonging and inclusion and a Recruitment Privacy Policy for applicants.

- The Marketing Analytics team at Miro is transitioning from centralized support to an embedded, strategic function that partners with all marketing domains and collaborates with Data Engineering, Analytics Platform, Marketing Ops, Sales Ops, and Finance. - The role leads the evolution by scaling the team, defining a vision and roadmap, establishing a trusted metrics framework, and designing attribution, MMM, incrementality testing, and experimentation to improve ROI. - Responsibilities include building the team structure and culture, aligning analytics with PLG and enterprise priorities, establishing a single source of truth for marketing metrics, and partnering across the organization to strengthen data infrastructure and governance. - Requirements include 10+ years in marketing analytics or data science with 4+ years in leadership, deep PLG/B2B analytics expertise, strong technical skills (SQL, Looker/Tableau, dbt, Python/R), familiarity with Salesforce/Marketo/Segment/GA, and the ability to translate data into actionable insights with a focus on data quality and privacy-by-design. - The role offers a compensation package with a salary range of $243,200 to $304,000 (location-dependent), 401k matching plus competitive equity, comprehensive health benefits, and a culture at Miro that values belonging, collaboration, and diversity.

The Marketing Analytics team at Miro is transitioning from centralized support to an embedded, strategic function that partners with marketing leaders and collaborates with Data Engineering, Marketing Ops, Sales Ops, and Finance, offering an opportunity to scale impact. The role leads this evolution, scales the team, delivers immediate value through improved measurement, attribution, and insights, and defines a long-term vision and trusted metrics framework across the organization. Responsibilities include building the team and processes, defining a roadmap for PLG and enterprise, creating a trusted source of truth, designing multi-touch attribution and investment frameworks, scaling experimentation, and partnering with Data Engineering for data reliability and governance. Requirements include 10+ years in marketing analytics or data science with 4+ years in leadership, deep PLG/B2B analytics experience, proven attribution and experimentation track record, strong technical skills (SQL, Looker/Tableau, dbt, Python/R), and knowledge of marketing tech stacks and data governance. The company offers global benefits such as equity, wellbeing, a WFH equipment allowance, and an L&D stipend, emphasizes diversity and belonging, and shares details about Miro’s mission and life at Miro.

The Senior Product Design Manager for the Knowledge team will lead the design function for a best-in-class knowledge platform powering customer conversational AI, setting design strategy, growing and coaching the team, and ensuring an optimal end-to-end experience through cross-functional collaboration across regions. You will define and evangelize design priorities, align design work to product outcomes and business metrics, lead and scale a team of designers, and partner with Product Management, Engineering, Research, Content, and Design Systems to scope work, prioritize initiatives, and remove blockers, all while driving a research-backed design process. You will establish design standards, review rituals, contribute to the design system, mentor team members, and represent design in stakeholder forums to influence executive-level product direction and resourcing decisions. Required are 5+ years designing consumer or business SaaS apps, 5+ years managing design teams, the ability to translate user research and business goals into strategy and measurable outcomes, proven cross-functional collaboration, excellent communication skills, and experience with designing LLM integrations and AI workflows in fast-paced, distributed environments. Benefits include ownership and influence over projects, opportunities to define new standards, flexible/hybrid work arrangements, and growth; candidates must submit a portfolio, and Zendesk emphasizes equal opportunity, diversity/inclusion, AI screening, and accommodations for disabilities.

This Melbourne-based role at Zendesk's Core Services is to build the AI-powered backbone of the global customer experience, running high-scale distributed systems that handle data delivery and authentication while pushing AI-driven modernization. You will lead and empower a cross-functional engineering team, define the platform modernization roadmap (Orchestration, Data Delivery, Auth), pioneer MLOps for platform-facing models, and collaborate with PMs to ship predictably using DORA metrics, error budgets, and robust CI/CD with canary deployments and observability. The ideal candidate brings at least 2+ years of leadership in production software teams, 5+ years of hands-on experience with complex, high-throughput distributed systems (Ruby, Java, or Scala), deep cloud-native experience with AWS, Kubernetes, and modern CI/CD, plus a strong interest in AIOps or MLOps and the ability to translate technical strategy for stakeholders. Bonus points include experience in a high-scale SaaS environment, direct work with SageMaker, MLflow, or vector search architectures, and a track record of leading major re-architecture initiatives that reduced costs or improved developer velocity. Zendesk offers a hybrid work model, competitive pay and benefits, and the chance to leave a legacy on a platform used by iconic brands, along with a commitment to fairness, diversity and inclusion, equal opportunity employment, and reasonable accommodations for applicants with disabilities.

The Partner Sales Executive at Zendesk will join a growing EMEA Partner Sales Team to build, operationalize, and own the partner-led plan for the region, recruiting, onboarding, and enabling partners to drive revenue and profitability in alignment with Zendesk’s strategy while leading opportunities with partners and Zendesk Direct Sales. Daily responsibilities include building a powerful ecosystem of partners aligned with GTM priorities, achieving partner sales targets for new and expansion opportunities, assessing partner capacity and filling gaps with new recruits, and enabling partners through training on Zendesk products, systems, and enablement tools. You will develop joint business plans with top partners, align regional sales with partners, act as a liaison to help close opportunities and coordinate GTM activities, collaborate with Marketing on top-of-funnel programs, and provide excellent partner support across functions while tracking opportunities and maintaining accurate forecasts. Required qualifications include a bachelor’s degree, 5+ years in B2B software/SaaS with quota attainment, proficiency with Google Apps and CRM, strong prospecting and time-management skills, excellent communication, and the ability to build plans with C-level stakeholders; fluency in English is required with Nordic/Benelux languages a plus, plus knowledge of sales methodologies and BI/reporting is a plus. Zendesk emphasizes a hybrid, inclusive culture and equal opportunity employment, and notes that AI screening may be used in screening applicants; accommodations are available for applicants with disabilities.

Zendesk is looking for a Senior Machine Learning Engineer to build and operate GenAI infrastructure, focusing on benchmarking, evaluation, and inference to ensure AI-driven customer experiences are reliable, safe, and cost‑effective. As part of the AI/ML Platform team, you’ll design production‑grade systems for LLM benchmarking (A/B and offline), LLM proxy access, observability, cost control, and orchestration for multi‑step/agentic workflows, collaborating with ML researchers, applied teams, and product managers. You’ll build benchmarking pipelines, develop LLM proxy features (routing, safety filters, caching, rate limiting, cost attribution), and implement monitoring and alerting for latency, errors, hallucination signals, and per‑call costs, plus gold‑standard datasets for tickets, summaries, intents, and recommendations. Basic qualifications include 5+ years building/operating production ML or backend systems, strong Python and distributed systems skills, and experience with Kubernetes, Docker, cloud platforms, and evaluation pipelines; preferred qualifications include LLM/vendor experience, agentic orchestration, cost attribution, and advanced degree. The role is listed as Pune, India (onsite) with a hybrid work model; Zendesk notes eligibility limitations requiring physical location in Karnataka or Maharashtra and mentions AI screening and accommodations to support fairness, diversity, and inclusion.

Zendesk is hiring a Staff Machine Learning Engineer to shape its GenAI platform, focusing on LLMs across product lines to deliver safe, fast, and trustworthy AI experiences. You’ll architect and lead cross‑product platform capabilities (LLM Proxy, model registry integrations, vendor abstraction, cost attribution) and design scalable evaluation and benchmarking frameworks to gate model releases. You’ll define company‑wide safety and evaluation standards, identify systemic failure modes, drive reliability and observability, manage capacity planning and rate limiting, enable agentic workflows with secure integration patterns, and mentor senior engineers. Requirements include 8+ years building distributed systems/ML infrastructure, cloud‑native experience (Kubernetes, AWS/GCP/Azure), proficiency in Python and observability tooling, and a track record delivering production‑grade ML evaluation and monitoring; preferred qualifications include model registries, agentic AI, and advanced ML/NLP degrees. The role is based in Pune, Maharashtra (on-site) with hybrid arrangements; Zendesk notes location constraints (Karnataka or Maharashtra) and emphasizes diversity and inclusion, with potential AI‑driven screening and accommodations for applicants.

Zendesk is hiring an SMB Account Executive to grow its SMB SaaS customer base by pursuing new opportunities, closing deals, and aligning solutions to customers’ goals. Responsibilities include driving top-line revenue, managing and nurturing relationships, cross-selling, using data and adoption history to prospect and retain clients, and effectively communicating Zendesk's value to support customer outcomes. The role requires leading competitive sales cycles, maintaining a detailed Salesforce pipeline, delivering accurate forecasts, and collaborating with internal teams to optimize sales strategies and meet KPIs. Qualifications include a BA/BS or equivalent, at least four years of B2B SaaS sales or solution engineering experience with a track record of exceeding targets, strong prospecting, negotiating, and closing skills, and familiarity with Salesforce and Clari. The role is hybrid, requiring some onsite time at a local office, and Zendesk emphasizes an inclusive culture with accommodations and notes AI screening as part of the process.

Zendesk is seeking a Senior Staff Software Engineer (Frontend) to be the technical leader for the team, defining the architecture, execution strategy, and long-term roadmap, and building a feature-rich system to help admins onboard, adopt, and manage Zendesk products, based in Pune with a requirement to work from the office at least 3 days per week. Responsibilities include driving engineering excellence, owning system design across multiple teams, architecting reliable and scalable solutions, enforcing code quality standards, and evolving Zendesk’s architecture and data platform to improve extensibility and performance, including designing sophisticated event-driven architectures. The role demands collaboration with Product Managers, Designers, and Engineering Leaders to define 1-2 year roadmaps, proactively mitigate risks, lead large-scale improvements, build reusable components, conduct code reviews, and own end-to-end delivery of mission-critical features. It entails mentoring senior and principal engineers, promoting learning and engineering excellence, conducting strategic research, participating in on-call after training, and driving agile ceremonies and long-term technical leadership (2+ years out). Required qualifications include 15+ years of frontend experience with enterprise SaaS, 12+ years with JavaScript/TypeScript and React/Redux, deep testing experience (Cypress/Jest), REST/GraphQL expertise, autonomous leadership, multi-tenant SaaS architecture expertise, and strong English communication, plus location restrictions for Karnataka or Maharashtra and a hybrid in-office schedule, along with Zendesk’s equal opportunity and accessibility commitments.

Zendesk seeks a Manager of AI Success Strategists to scale its AI-driven Resolution Platform by building and leading a 6–10 person team that delivers predictable, measurable AI outcomes for customers, serving as both product authority and developmental coach. The role owns end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategies, ensuring consistent execution, and maintaining cadence around outcomes such as automated-resolution adoption, time-to-value, customer satisfaction, retention, and expansion (GRR/NRR). Core responsibilities include org leadership and people strategy, strategic product partnership and roadmap influence, operational ownership with playbooks and SLAs, cross-functional coordination, executive engagement, portfolio risk forecasting, commercial growth, and responsible AI governance. Required qualifications include 7+ years in enterprise SaaS customer-facing roles (CS/PS/TA/solutions), 2+ years of people management (6–10 direct reports), AI-related experience, proven ability to forecast churn/expansion using adoption analytics, and strong cross-functional influence and communication; a bachelor’s degree is required, with advanced degrees or AI certifications preferred. The role offers a hybrid work model, highlights Zendesk’s commitment to diversity and inclusion, and notes that AI may be used to screen applications, with accommodations available for applicants with disabilities.

Zendesk is hiring a Manager of AI Delivery in Professional Services to lead a team of 6–10 consultants, serving as both the product authority and coach to deliver quick time-to-value through AI-enabled customer configurations. You will manage and grow the team, set strategy and operating rhythms, ensure proper staffing, tightly scope projects, escalate blockers, and align with Sales, Customer Success, and Product on customer roadmaps and success metrics. The overarching objective is to scale the AI Delivery organization, deliver predictable, measurable customer outcomes with time-to-value, and drive a repeatable AI delivery motion that supports retention and expansion. Strategic responsibilities include building the AI delivery operating model, owning capacity and staffing, driving outcome-based execution, leading cross-functional alignment, and developing team capability and product authority at scale. Requirements include 7+ years in enterprise SaaS/Professional Services with 2+ years in people management (6–10 direct reports), prior GTM/customer-facing experience, adoption analytics to forecast churn and growth, a relevant degree, and strong cross-functional influence, with the role located in Karnataka or Maharashtra and a hybrid in-office schedule, along with Zendesk’s commitment to equal opportunity and AI-based screening.

Zendesk is revolutionizing customer experience and employee services with a unified Resolution Platform powered by AI and cloud technologies, helping top brands replace outdated contact center solutions. As a Solutions Consultant, you’ll partner with customers and internal teams to design and showcase AI-enabled CX/ES solutions that address real-world challenges and deliver measurable value. Your responsibilities include leading technical and business discovery and solution design, architecting AI-powered CX solutions, building integrations via Zendesk APIs and cloud platforms, collaborating with Sales, Product, Engineering, and Customer Success, driving ROI, championing AI adoption, and staying ahead with industry playbooks. The role requires 3+ years in presales or solutions consulting (or related AI/SaaS/CX roles), a strong grasp of web and scripting technologies and SaaS architectures, hands-on experience designing pilots and POCs and AI-driven demos, knowledge of AI tech such as LLMs and NLP and automation frameworks, familiarity with CX software or middleware, and excellent communication with willingness to travel. The ideal candidate is curious, outcome-oriented, customer-centric, collaborative, and an innovative problem-solver, and Zendesk supports a hybrid, inclusive workplace with equal opportunity and accommodations, including AI screening of applications as permitted by law.

Zendesk’s Core Services Packaging and Consumption team is hiring a Backend Software Engineer (preferably with Scala) to help drive feature adoption, supported by strong SQL/data analysis and domain-driven design skills. Responsibilities include collaborating across product, architecture, and frontend/backend engineers to design simple solutions from concept through production, ensuring on-time delivery, code quality, debuggability, and test coverage, while actively participating in code reviews and cross-team SDLC activities. Requirements include 3+ years in an object-oriented language (Scala preferred), experience with MySQL or DynamoDB, CI/CD experience (GitHub Actions/Jenkins), API design and distributed systems knowledge (Kafka), experience with log aggregation tools like Datadog, and a customer-first, analytical, learning-focused, team-oriented mindset with strong communication. Bonus skills include JavaScript/TypeScript, SaaS product experience, AWS (Aurora), data warehouses like Snowflake, and Ruby on Rails. The role is based in Karnataka or Maharashtra, India, with a hybrid on-site/remote arrangement; Zendesk is an equal opportunity employer committed to diversity and accommodations, and AI screening may be used in the hiring process.

The role is a West Coast Enterprise Sales Engineering leader overseeing a team of Sales Engineers and subject-matter experts to ensure Zendesk’s platform is properly scoped, architected, and presented to align with customer outcomes, ultimately driving growth and retention. Essential duties include strategic leadership to define market-winning strategies with Sales, executive advisory to C-suite stakeholders translating business hurdles into solutions via the Zendesk Resolution Platform, overseeing creation of customer-specific technical solutions, and cross-functional collaboration with Product, Sales, and Marketing to craft compelling value propositions and demonstrations. Requirements include 8+ years of experience in high-growth SaaS, CX, or AI, 4+ years of leadership scaling presales/technical consulting, with demonstrated ability to influence product direction and customer strategy, domain knowledge in CX/Employee Experience, and technical literacy in CX tools, cloud technologies, and AI/ML. The US annualized OTE range is $196,000 to $294,000 with a pay mix of 80/20 base to commission, and eligibility for bonus or benefits; final offer will be based on capabilities, experience, and location. Zendesk promotes a fulfilling, inclusive, hybrid work culture with equal opportunity, ongoing diversity, equity, and inclusion efforts, and accommodations for applicants with disabilities, with AI possibly screening applications.

Zendesk is seeking a Senior/Staff Software Engineer (Frontend) to act as the technical leader for the team, defining the architecture, execution strategy, and long-term roadmaps for a feature-rich system that helps admins onboard, adopt, and manage Zendesk products while enabling internal teams to integrate solutions. The role is based in Pune with a requirement to work from the office at least 3 days a week, adopting a hybrid model that combines onsite collaboration with remote work. Responsibilities include driving engineering excellence across multiple teams, making high-impact technical decisions, ensuring code quality and scalability, evolving Zendesk’s architecture and data platform, and implementing event-driven architectures with real-time tracking and rule-based workflows, along with end-to-end delivery and on-call participation after training. Required qualifications include 8+ years of frontend experience building enterprise SaaS or large web apps, strong JavaScript/TypeScript with React/Redux, experience with testing libraries like Cypress/Jest/RTL, REST API design and data layer implementation, CI/CD proficiency, and demonstrated leadership and multi-tenant SaaS expertise with strong communication. Why you should apply: the role offers impact at scale, the chance to work with a top-tier team on meaningful projects, opportunities for leadership and growth, and a hybrid-friendly culture, plus notes on location eligibility (Zendesk can hire candidates located in Karnataka or Maharashtra) and commitments to diversity, AI screening, and accommodations.

Zendesk is seeking a dynamic recruiter to join the Go To Market – Professional Services teams in the Americas, in a 360, end-to-end role handling sourcing, screening, and business partnering with Zendesk leaders. Responsibilities include planning and executing recruiting and pipelining goals, attracting diverse talent, maintaining recruiting records, anticipating hiring needs with Hiring Managers, prioritizing multiple requisitions, and collaborating with the rest of the Recruiting team while independently sourcing to build candidate pipelines. Candidates should have 5+ years of in-house full-cycle recruiting, a successful direct sourcing track record, excellent networking and communication skills, the ability to manage competing priorities with urgency, and a confident presenting style; sales market research and Portuguese are a plus. The role requires being physically located in Mexico City or Estado de Mexico, with a hybrid work arrangement that combines onsite and remote work and an in-office schedule to be determined by the hiring manager. Zendesk emphasizes fairness, diversity, and inclusion, may use AI to screen applications, is an equal opportunity employer, offers accommodations for disabilities, and provides information on EEO rights for US-based applicants.

Zendesk’s marketing organization is offering Summer 2026 internships focused on AI-powered customer experiences within a global SaaS environment. The internship includes roles such as Associate Product Marketing Specialist Intern, with a June–August 2026 timeline in San Francisco and a hybrid schedule (in-office Monday–Thursday, remote Friday). Ideal candidates are pursuing or have a bachelor’s in Business, Marketing, Communications, or related fields, graduating Winter 2026 to Spring 2027 (or recently graduated), with strong communication, multitasking, collaboration skills, and basic digital marketing tool familiarity; internships experience and interest in AI tools or global marketing are a plus. Interns will gain hands-on project work, mentorship, networking opportunities, and professional growth in areas like digital marketing, campaigns, analytics, and partner enablement, plus exposure to AI-driven innovations. Compensation ranges from $31.25 to $61.00 per hour (base rate) with potential bonuses/benefits; Zendesk is an equal opportunity employer, supports hybrid work and accommodations, and may use AI screening in the hiring process.

Zendesk is seeking a Senior Machine Learning Engineer to lead GenAI infrastructure, building benchmarking, evaluation, and inference systems to ensure AI-driven experiences are reliable, safe, and cost-effective and aligned with customer support workflows. On the AI/ML Platform team, you’ll design and deliver production-grade systems for LLM benchmarking (A/B and offline), LLM Proxy access, observability, cost control, and orchestration for multi-step/agentic workflows, collaborating with ML researchers, applied teams, and product managers. You’ll build benchmarking frameworks, LLM proxy features (routing, safety filters, caching, rate limiting, cost attribution), implement monitoring and alerting, and lead evaluation suites with gold-standard datasets for ticket replies, summaries, intent detection, and recommendations. Basic and preferred qualifications include 5+ years building and running production ML or backend systems, hands-on experience with LLMs/GenAI infrastructure, strong Python/backend skills, distributed systems, Kubernetes/Docker, cloud platforms, and proven ability in evaluation pipelines and A/B/offline testing; plus experience with LLM vendors and agentic orchestration and/or an advanced degree. Location is Pune, India (onsite) with a hybrid model; Zendesk can hire only those physically located and planning to work from Karnataka or Maharashtra, and the company emphasizes diversity, equal opportunity, AI screening in the hiring process, and accommodations for disabilities.

The Solutions Architect role is a pre-sales technical expert who collaborates with the Contact Center Platform Architecture team and customers to design customized Zendesk-based CCaS/AWS solutions and secure professional services engagements. Responsibilities include leading pre-sales technical scoping, creating detailed professional services estimates and proposals, articulating complex technical concepts to diverse audiences, maintaining deep Zendesk Contact Center product expertise, and partnering with Professional Services to ensure a smooth handoff from sales to delivery. Qualifications require strong AWS Connect and/or CCaS experience with certification, prior solutions architect experience in CCaS supporting AWS environments, hands-on experience building, migrating, and deploying cloud-based solutions, and a solid background in Amazon Connect, SaaS, and enterprise architecture, with the ability to translate objectives into technical solutions and detailed project estimates and to communicate effectively. The role is restricted to candidates physically located in Karnataka or Maharashtra with a hybrid work arrangement that requires part of each week in the local office, as determined by the hiring manager. Zendesk emphasizes equal opportunity, diversity and inclusion, may use AI screening as part of the process, and provides accommodations for applicants with disabilities while supporting a global, inclusive culture.

Zendesk is seeking a Principal Technical Program Manager in Product Development to lead multiple cross-functional, complex AI Agent programs that deliver measurable business outcomes and support Level 1–3 OKRs, with an end-to-end view of value creation and proactive risk mitigation. The role requires translating strategy into executable plans, driving the narrative with senior leaders, and ensuring high-quality, predictable delivery through governance, change management, and stakeholder alignment across a globally distributed team (EMEA, APAC, AMER). Responsibilities include leading concurrent programs end-to-end, initiating and governing programs from kickoff through operationalization, driving OKR delivery, identifying cross-functional dependencies early, and facilitating decision-making with executive presence and clear updates. Basic qualifications include significant experience leading complex software/engineering programs, the ability to independently manage multiple cross-functional programs, strong planning, risk management, and change control, plus proficiency with AI-enabled delivery, data analytics, and tools like Jira/Confluence; preferred qualifications include scaling processes, mentoring others, aligning roadmaps, and partnering with Directors/VPs on OKRs. Zendesk emphasizes hybrid work, equal opportunity and diversity, candidate privacy and AI screening policies, and accommodations for applicants with disabilities, with contact information provided for accommodations.

Zendesk is hiring a Customer Success Manager to own customer relationships and drive adoption, ROI, and growth using its AI-powered Resolution Platform, shaping the future of customer experience. The role emphasizes proactive health management and outcome-driven engagement, acting as an evangelist for Zendesk’s AI and automation capabilities to deliver measurable value. Responsibilities include end-to-end ownership from onboarding to renewal, designing success plans, coordinating with Professional Services, forecasting renewals, identifying expansion opportunities, and building executive-level partnerships. Candidates should have 5+ years in customer success or related roles in enterprise SaaS, a relevant bachelor’s degree, experience driving adoption of SaaS/AI solutions, the ability to influence stakeholders, and proficiency with CS tools and analytics. The job is hybrid with partial in-office work, and Zendesk notes its commitment to diversity and inclusion, potential use of AI in screening, and accommodations available for applicants with disabilities.

The Principal, Business Transformation at Zendesk's Transformation & Operations Excellence team will lead high-priority, cross-functional strategic initiatives aimed at accelerating enterprise performance and aligning corporate strategies with execution, partnering with senior leaders and, at times, external stakeholders such as private equity owners or consultants. The role owns end-to-end planning and execution, translating corporate strategies into execution-ready initiatives, driving cross-functional teams, governance, business case development, organizational design/change management, and even AI-first initiatives to deliver sustained business outcomes. It also requires providing strategic, data-backed guidance to leadership, building and leading program teams, creating tracking systems and executive reporting, managing risks and obstacles, and embedding changes through change management, while maintaining a hybrid work arrangement with time in the Mexico City office. Ideal candidates have 7–10 years of experience in management consulting, corporate strategy, program management, operations improvement, or related fields, with a proven track record delivering large-scale programs (preferably including AI-driven transformations), strong cross-geography collaboration, executive presence, and the ability to synthesize priorities and drive consensus; certifications such as PMP, Prosci, and Lean Six Sigma are a plus, along with English fluency. Zendesk emphasizes hybrid work, diversity and inclusion, and equal opportunity; applicants must be located in Mexico City or Estado de Mexico, with a hybrid in-office schedule, and there may be AI screening, with accommodations available upon request.

The role is an onsite IT Associate Service Desk at Zendesk’s San Francisco office, serving as a frontline IT ambassador who provides hands-on support for Mac/Windows, SaaS apps, hardware provisioning, and a seamless employee tech experience. It blends traditional Tier 1 ticket management with advanced onsite troubleshooting, event support, and direct user engagement, including managing onsite video conferencing and supporting office events. Key duties include setting up and deploying new hire devices, provisioning/deprovisioning cloud accounts, maintaining asset lifecycle records, and supporting internal IT tools. Requirements include 1–2+ years in IT support, strong cross-platform troubleshooting, experience with ticketing systems (Zendesk preferred), familiarity with cloud tools (Okta, Google Workspace, Atlassian, JAMF, Zoom), basic networking, and the ability to work onsite full-time with occasional after-hours; salary ranges from $63k to $95k base in the US, with a hybrid schedule determined by the manager. Zendesk champions diversity, equity and inclusion, may use AI in screening applications, and provides reasonable accommodations; it is an equal opportunity employer.

Zendesk is hiring a Staff Data Platform Engineer (DevOps-focused) to join its Enterprise Data & Analytics team in Pune and help build the data platform that powers next-gen reporting, analytics, and AI/ML integration across Zendesk’s products. You will lead architecture and roadmaps, define end-to-end data platform architecture across ingestion, transformation, storage, and governance, establish standardized data contracts, schemas, and tooling, and conduct build-vs-buy evaluations and pilots for new technologies. You will deliver platform capabilities at scale by designing secure, highly available data services and pipelines for large workloads, establishing SLOs/SLIs, implementing observability and incident response, and raising the bar with standards for data modeling, testing, CI/CD, Infrastructure as Code, and reproducibility. Basic qualifications include 10+ years of industry experience with at least 5+ years as a DevOps engineer, 4+ years building CI/CD pipelines (GitHub Actions/Jenkins, with GitHub Actions preferred), 3+ years leading cross-team initiatives, AWS experience, Terraform, Kubernetes, Python/Go/Java/Scala, SQL, and strong communication. Preferred qualifications include 3+ years building scalable data infrastructure with automation, experience with ETL orchestrators like Airflow, familiarity with dbt and data governance/security, and the role is located in Karnataka or Maharashtra with a hybrid work arrangement; Zendesk emphasizes inclusivity and may use AI screening with accommodations available.

Unleash, now part of Zendesk, is seeking a Data Scientist in Tel Aviv to develop and deploy AI capabilities powering the agentic AI experience, from designing retrieval and ranking models to implementing them in production-grade systems. You will build and deploy data-driven solutions that power the core AI search engine, owning the full lifecycle—from initial data exploration and modeling to production rollout and real-time monitoring—ensuring deployments are scalable, reliable, and performant. You'll work in a tight-knit, high-velocity R&D environment where your ideas turn into code in days, focusing on improving data processing flows, model efficiency, system stability, and long-term maintainability. Requirements include 3–5 years as a Data Scientist with a track record of shipping models to production, strong Python and software engineering practices, a solid grounding in classical ML through deep learning, and hands-on experience with Docker, Kubernetes, and cloud platforms (AWS, GCP, or Azure). Nice-to-have skills include RAG pipelines, agentic RAG architectures, and vector databases; Zendesk emphasizes hybrid work, diversity and inclusion, AI-based applicant screening, and accommodations for applicants with disabilities.

The Gen3 system is a cutting-edge, goal-oriented AI agent platform for chat and voice assistance, and Zendesk is hiring a Senior Machine Learning Scientist to own a product area and translate cutting-edge ML research into real customer value. Responsibilities include designing and testing novel AI solutions for business problems, owning end-to-end research projects, providing peer review, staying current with NLP/ML literature, working with ML engineers to productionize, rapid prototyping with production considerations, and collaborating with product managers to define the roadmap. Qualifications include a degree in CS/ML/etc, proven ML/NLP research (industry experience preferred), ability to implement ideas from literature into proof-of-concept models, a practical approach to solving business problems, with a bonus for conversational AI and strong communication and teamwork skills. Success is measured by alignment with the product roadmap and goals, effectiveness collaborating with cross-functional teams, and the ability to discover, prioritize, and champion new opportunities. Zendesk is a global customer-relationships software company that emphasizes diversity and inclusion, offers hybrid work, is an equal opportunity employer, and provides Candidate Privacy notices and accommodations; recruitment may use AI screening, and Zendesk outlines its privacy and accommodation processes for applicants.

Zendesk is hiring an Incident Response Lead to own incident management for internal IT services, serving as Incident Commander during major outages and coordinating triage, swarming, and stakeholder communications across critical SaaS apps. The role combines technical triage, process ownership, and calm coordination under pressure, partnering with Observability, Problem Management, and Change Management to reduce MTTR and improve reliability. You will lead incident triage and restoration, drive dynamic response teams, facilitate post-incident reviews, maintain runbooks and escalation paths, and collaborate with Service Desk on intake and escalation criteria. Requirements include at least 5+ years in incident management/SRE/NOC/IT operations, ITIL knowledge, experience with high-severity incidents, and familiarity with tools like Incident.I/O, PagerDuty, and monitoring platforms; nice-to-have ITIL 4, scripting, SRE concepts, and SaaS experience. The role is hybrid with a Poland salary range of zł171k–zł257k, and Zendesk emphasizes equal opportunity, diversity and inclusion, along with information about privacy, AI screening, and accommodations.

Zendesk is hiring for a Sales Development role in EMEA to drive new business, build a high-potential talent pipeline, and coach for sales excellence, with a focus on outbound prospecting across startups to enterprise accounts. The role is a key part of the sales team, responsible for running a busy outbound pipeline, delivering top-notch customer experience, and creatively sourcing leads using social tools while representing the brand. Candidates should have at least 6 months of sales-related experience, a passion for consultative SaaS sales, strong written and verbal communication, fluency in English and Arabic, and a bachelor’s or master’s degree preferred, plus a self-starter, “winner” attitude with a track record of overachieving. The position is hybrid, based near Lisbon, requiring in-office presence part of the week with the specific schedule determined by the hiring manager, combining collaboration with remote work. Zendesk emphasizes equal opportunity and a commitment to diversity and inclusion, may use AI screening, offers accommodations for disabilities, and invites applicants to apply through their careers site.

- Appfire promotes a remote-first, flexible work culture where employees choose where and when they work, with flexible time off and growth opportunities through learning platforms and internal mobility. - They are hiring a Product Support Manager to lead end-to-end delivery for enterprise-class products, drive process improvements, oversee major escalations, and collaborate with Product Management, Engineering, and regional support teams to ensure a 24x5 global support model. - The role includes people management duties such as identifying growth opportunities, conducting monthly OKR-based reviews, recruiting and training, and maintaining a safe, compliant work environment. - Qualifications include proven experience leading software support teams, strong customer focus, ITSM knowledge, escalation management, English proficiency, and Atlassian ecosystem familiarity as a plus. - Appfire highlights its global reach (850+ employees across 28 countries), security certifications (ISO 27001, ISO 27017, SOC 2 Type I/II), CSR and Pledge 1%, a broad customer base including Fortune 500 companies, and multiple industry awards.

Appfire is a remote-first company that lets employees choose where and how they work, offering flexible time off and abundant growth and learning opportunities. They are seeking a Product Support Manager to lead delivery for multiple enterprise products, manage major escalations, and collaborate with Product Management and Engineering while ensuring 24x5 global support. The role also includes people management duties, such as career development, monthly OKR-based performance reviews, recruiting and training, and maintaining a safe, compliant work environment. Qualifications include proven experience leading technical software support teams (SaaS/enterprise), strong customer focus, ITSM knowledge, solid analytics, English proficiency, and familiarity with Atlassian products. Appfire provides equity, a range of benefits (home office allowance, wellness programs, private healthcare, volunteering), and emphasizes CSR, security certifications, and industry recognition.

Appfire is a remote-first, global software company with 850+ employees in 28 countries that champions flexible work, professional growth, and CSR. The company is hiring a Corporate Counsel to support commercial legal operations, primarily negotiating and structuring customer, SaaS, vendor, and strategic partnership agreements and collaborating with Sales, Customer Success, Channel, Finance, Product, and Procurement. The role includes drafting and negotiating a range of agreements, ensuring privacy and data protection compliance, contributing to contract lifecycle management, legal training, cross-border advisory, pre-litigation dispute resolution, and participating in M&A due diligence and integration. Requirements are a J.D. from an ABA-accredited school, active U.S. bar in good standing, 3+ years in tech, experience with complex SaaS and data privacy agreements, and strong collaboration and communication skills for handling demanding deals. Benefits include base compensation with equity, 401(k) matching, learning platforms, substantial paid time off and health coverage, CSR time, and Appfire’s ISO/SOC-certified security posture, along with a commitment to equal opportunity employment.

Appfire promotes a flexible, remote-first culture where employees choose where and how they work, balancing personal life with growth through resources like learning platforms and internal mobility. The role is Senior Technical Project Manager, fully remote, leading enterprise technical initiatives across AMER, EMEA, and APAC and reporting to a Senior Manager based in Spain, with flexible hours to support global collaboration. Responsibilities include leading complex initiatives across IT, Engineering, and enterprise platforms (e.g., Salesforce, Workday, Atlassian products, NetSuite), implementing OKRs, M&A integrations, system redesigns, and cross-system integrations, while guiding technical decisions and enforcing PMO standards. Requirements include 5+ years of end-to-end experience on enterprise initiatives, strong technical fluency, ability to facilitate cross-functional discussions, experience applying AI and automation in project management, and comfort working across global, multi-timezone teams. Appfire offers equity, learning benefits via Appfire University, CSR volunteering days, remote work flexibility, vacation time, and recognition through certifications (ISO 27001/27017, SOC 2) and awards, plus a large partner network.