The Ampin App
deep insights into the Atlassian community

GitKraken positions itself as the developer experience platform with built-in AI and workflow orchestration, integrating with major Git providers, issue trackers, and AI tools across desktop, CLI, IDE, web, and mobile. The role is AI Product Engineer, focused on understanding how developers use AI and shipping real, high-value features in a fast 0-to-1 environment, with AI treated as a collaborative teammate; the company emphasizes diversity and invites applicants from all backgrounds, even if not 100% aligned with the requirements. Responsibilities include designing the AI experience by building frontend features that integrate LLMs and agentic frameworks, translating vague needs into actionable plans, owning clean TypeScript/React frontend code, collaborating with backend teams to design APIs, and ensuring quality through design reviews and testing. Requirements include strong TypeScript/React proficiency, AI fluency with prompt engineering and multi-step agentic workflows, familiarity with LLM APIs and AI-assisted dev tools, solid CS fundamentals, and English proficiency, with bonus points for desktop apps, developer tools/IDE extensions, and open-source contributions. The job is hybrid in Alicante, Spain, offering competitive compensation and benefits ( PTO, parental leave, health insurance, 401k, travel perks), plus an equal employment opportunity policy.

GitKraken is a DevEx platform used by more than 40 million developers and 100,000 organizations worldwide, combining built-in AI and workflow orchestration to reduce toil and accelerate productivity across desktop, CLI, IDE, web, and mobile, with integrations to leading Git providers, issue trackers, and AI tools. The role is an AI Product Engineer focused on understanding how developers use AI and delivering features that solve real problems in a fast 0-to-1 environment, treating AI as a teammate with agentic workflows to automate toil, and encouraging applicants even if they’re close to the requirements. You’ll design the AI experience by building frontend features that integrate LLMs and agentic frameworks, translate vague product needs into actionable technical plans, own high-quality TypeScript/React code, collaborate with backend to define APIs, and participate in design reviews and manual testing. Requirements include strong TypeScript and React skills, AI fluency with prompt engineering and multi-step agentic workflows, familiarity with LLM APIs and AI-assisted dev tools, solid CS fundamentals, and a collaborative AI-orchestrator mindset; bonus points for cross-platform desktop experience, prior work on developer tools or IDE extensions, and open-source contributions. Perks include competitive compensation with performance-based pay, flexible PTO and holidays, generous parental leave, health/dental/vision and pet insurance, 401(k) with company matching, hybrid work in Scottsdale, AZ, and a commitment to diversity and equal opportunity in a modern, growth-oriented culture.

GitKraken is the developer experience platform used by more than 40 million developers and 100,000 organizations worldwide, combining built-in AI and workflow orchestration to eliminate toil, streamline collaboration, and accelerate productivity with integrations across desktop, CLI, IDE, web, and mobile. The company is seeking a pragmatic, startup-minded Senior Machine Learning Engineer or Applied Data Scientist who can take ideas from concept to production, determine feasibility, and ship solutions that create measurable impact across data, product, and engineering. You’ll identify high-value opportunities from product, customer, and operational data; own end-to-end execution from data exploration, modeling, experimentation, backend integration, to productization; define success metrics and instrument outcomes; and help shape how GitKraken uses AI to improve workflows and team velocity. The role requires deep experience in ML or applied AI at a senior level, a track record of shipping data/ML-powered capabilities, comfort moving from messy problems to practical execution, cross-stack capability, strong product judgment, and clear communication of tradeoffs to technical and non-technical partners; ownership mindset. Rewards include competitive compensation with performance-based increases, flexible PTO and holidays, parental leave, health/dental/vision insurance, 401(k) with company matching, company-paid trips, and growth opportunities.

GitKraken is the DevEx platform used by over 40 million developers and 100,000 organizations, integrating AI and workflow automation to boost productivity across desktop, CLI, IDE, web, and mobile. The role is a Product Associate/Manager responsible for the core systems and experiences that shape how users purchase, manage their orgs, and grow with GitKraken, covering both user-facing features and backend infrastructure. You’ll drive the roadmap for core systems like subscriptions, billing, org management, notifications, and settings, prototype with Engineering, write specs, and align cross-functional stakeholders to measure outcomes. Requirements include 0–6 years in product management, engineering, or project management, strong systems thinking, data-driven prioritization, and clear communication, with the ability to manage multiple workstreams; bonus points for experience with developer tools, AI-assisted workflows, billing/SaaS monetization, and PLG. Perks include competitive compensation with performance-based increases, generous PTO and parental leave, health/dental/vision coverage, a modern hybrid office, growth opportunities, 401(k) with company matching, and travel benefits after tenure.

You’ll join Seibert Solutions’ U.S. team, collaborating with the Head of Solutions, the Sales Development Representative, and a West Coast enterprise counterpart to build the American market, serving small to mid-sized Atlassian customers (typically 50 to a few hundred Atlassian users). Your tasks include qualifying inbound leads from the SDR, owning the commercial side from first conversation to signed agreement—including autonomous deals and complex co-sell engagements—and remaining as account manager after close without a handoff. You’ll develop expansion opportunities within existing accounts, maintain a pipeline in HubSpot using MEDDPICC, coordinate Atlassian deal registrations, and represent Seibert Solutions at Atlassian events to deepen relationships. Required strengths include 3–5 years in full-cycle tech sales or account management, experience selling professional services or technical solutions, Atlassian ecosystem experience preferred (or strong enterprise software background), ability to engage executive-level stakeholders, familiarity with MEDDPICC, self-directed work style, East Coast US hours with potential UK alignment, travel readiness, and US work eligibility. Seibert offers a full-cycle role with ownership, competitive compensation and benefits (base salary, profit sharing, paid overtime, vacation, holidays, healthcare, retirement), remote work with equipment provided, and an onboarding trip to Wiesbaden, Germany, with applications directed to Annalena Thiesies (unsolicited applications welcome).

The job is for a Staff Software Engineer who will serve as the technical leader, defining the architecture, execution strategy, and long-term roadmap to build a feature-rich system that helps admins onboard, adopt, and manage Zendesk products and enables internal integrations. Responsibilities include independently driving system design, cross-team collaboration to architect scalable, secure, and performant solutions, making high-impact technical decisions, ensuring code quality, and evolving Zendesk’s architecture with a modern data platform and event-driven real-time processing. The role emphasizes collaboration with Product, Design, and Engineering leaders, proactive issue mitigation, end-to-end delivery ownership, building reusable components, participating in code reviews, and delivering features with quality and performance. The candidate will mentor senior engineers, promote a learning culture, drive best practices, participate in on-call rotations after training, lead agile ceremonies, and provide strategic leadership for near-to-mid-term success (1-2 years). Required qualifications include 12+ years of frontend enterprise SaaS experience, 10+ years with JavaScript/TypeScript and React/Redux, experience with Cypress/Jest, REST APIs, multi-tenant SaaS, autonomous work style, and strong English communication; the role is hybrid with at least 3 days in the office, and location restrictions note candidates must be located in Karnataka or Maharashtra despite the Pune-based posting.

The Senior Manager of Application Security at Miro leads a global team to embed security across the Software Development Lifecycle—from concept to customer impact—promoting secure-by-default development through secure design support, automated tooling, vulnerability management, offensive testing, and developer engagement, while helping adapt to AI-supported and Agentic AI workflows within the AMPED framework. The role defines and operationalizes Miro’s application security strategy, guides a multidisciplinary team across regions, and ensures security is integrated from early ideation and threat modeling through secure delivery pipelines and post-release monitoring, including the use of AI-driven development tooling. Key responsibilities include mentoring security engineers, coordinating cross-functional initiatives, driving Secure SDLC adoption in Discover/Define/Deliver, conducting threat modeling and risk reviews, managing bug bounty and third-party testing, building a Security Champions program, guiding AI-augmented tooling, providing reference architectures, defining KPIs, and collaborating with Privacy, Legal, and Compliance. The position requires 10+ years in software, application, or product security with 3+ years of leadership, deep expertise in threat modeling and SSDLC, experience with governance frameworks (ISO 27001, SOC 2, GDPR), familiarity with AI/LLM tooling and AWS, and the ability to lead distributed teams and communicate across technical and business stakeholders. Miro offers equity, wellbeing benefits, a WFH equipment allowance, an Learning & Development stipend, and a diverse, inclusive culture focused on collaboration and innovation as part of a mission to empower teams to create the next big thing.

The Senior Manager of Application Security at Miro leads a global team to embed security into the Software Development Lifecycle, partnering with product and engineering to mitigate risk while accelerating development, with a focus on secure-by-default design, tooling, vulnerability management, offensive testing, and developer engagement, aligned with the AMPED framework and AI-enabled workflows. The role defines and operationalizes Miro’s application security strategy, guiding a multidisciplinary team across regions that collaborates with developers, product teams, and platform engineering from discovery and threat modeling through secure delivery and post-release monitoring, including AI-driven development tooling and Agentic AI workflows. Key responsibilities include integrating security into the Discover-Define-Deliver lifecycle, shaping Secure SDLC practices in CI/CD and infrastructure-as-code, overseeing bug bounty and third-party testing, building a Security Champions program, guiding AI-augmented tooling, and delivering patterns, reference architectures, and KPI-driven metrics while ensuring regulatory alignment. Requirements encompass 10+ years in software/security, 3+ years of technical leadership, expertise in threat modeling and SSDLC, experience running Security Champions and offensive security programs, governance familiarity, knowledge of AI/LLM tooling and AWS, and the ability to manage distributed teams, along with personal traits of being developer-aligned, an exceptional communicator, collaborative, pragmatic, data-driven, and a mentor. Why join: you’ll help scale innovation with trust through AMPED, secure tooling, and AI-driven workflows; Miro offers global benefits, equity, and development opportunities, and the company emphasizes diversity, inclusion, and collaboration for a vast user base and workforce.

The Senior Manager of Application Security leads a global team responsible for embedding security into Miro’s Software Development Lifecycle—from concept to code to customer impact—by partnering with product and engineering to mitigate risk while accelerating developer velocity and innovation, with a focus on secure-by-default design, tooling, vulnerability management, offensive testing, and developer engagement, and preparing for AI-supported software development and Agentic AI workflows. The role defines and operationalizes Miro’s application security strategy in alignment with the SDLC and AMPED framework, leading a multidisciplinary team across regions that works directly with developers, product teams, and platform engineering to embed security in early ideation, threat modeling, design reviews, secure delivery pipelines, and post-release monitoring. Responsibilities include driving Secure SDLC practices, integrating security into CI/CD and infrastructure-as-code, overseeing bug bounty and third-party testing, building and scaling the Security Champions program, and guiding secure adoption of AI-augmented development tools and agentic workflows. Required qualifications include 10+ years in software or product security with at least 3 years in technical leadership, strong threat modeling and risk assessment experience, SSDLC expertise, familiarity with ISO 27001/SOC 2/OWASP, knowledge of AI/LLM tooling and AWS, and the ability to manage distributed teams and communicate with technical and business stakeholders. Desired attributes include being developer-aligned, an exceptional communicator, collaborative, pragmatic problem-solver, data-driven, and a passionate mentor; benefits include equity, wellbeing, equipment allowance, and a learning stipend, within Miro’s diverse, inclusive culture that emphasizes collaboration and innovation.

- The Senior Manager of Application Security leads a globally distributed team that embeds security into Miro’s Software Development Lifecycle, partnering with product and engineering to mitigate risk while accelerating developer velocity and innovation, and aligning with the AMPED Ways of Working and AMPED Operating Model. - The role defines and operationalizes Miro’s application security strategy, overseeing security engineers and offensive security specialists who work with developers, product teams, and platform engineering across regions, embedding security from discovery and threat modeling through secure delivery pipelines and ongoing monitoring. - Responsibilities include shaping Secure SDLC practices, integrating security into CI/CD, infrastructure-as-code, and developer tooling; managing bug bounty and third-party testing programs; building the Security Champions program; and guiding secure adoption of AI-augmented tools and Agentic AI workflows. - Requirements include 10+ years in software/security, at least 3 years of technical leadership, deep threat modeling and risk assessment experience, SSDLC expertise, governance familiarity (ISO 27001, SOC 2, GDPR), familiarity with AI/LLM tooling and AWS, and the ability to lead distributed teams and communicate with stakeholders. - Miro emphasizes collaboration and belonging, offering a global benefits package (equity, wellbeing, WFH equipment allowance, L&D stipend) and a mission to empower teams to create the next big thing, with a culture that values diversity and inclusion.

The Senior Manager of Application Security at Miro leads a global team to embed security into the software development lifecycle, focusing on secure-by-default development, threat modeling, tooling, vulnerability management, and offensive testing while preparing for AI-supported development and Agentic AI workflows. They will define and operationalize Miro’s application security strategy across the Discover, Define, Deliver lifecycle under the AMPED framework, collaborating with Product, Engineering, Design, Privacy, Legal, and Compliance to ensure security from ideation through post-release and secure adoption of AI tooling. Responsibilities include leading a globally distributed team of security engineers, integrating security into CI/CD and infrastructure-as-code, overseeing bug bounty and third-party testing, scaling the Security Champions program, and guiding AI-assisted development tools, agentic workflows, reference architectures, and KPIs for secure development and vulnerability remediation. Requirements include 10+ years in software or product security, 3+ years of leadership, expertise in threat modeling (STRIDE, PASTA), SSDLC experience, governance familiarity (ISO 27001, SOC 2, OWASP SAMM), AI/LLM tooling experience, AWS, and the ability to manage distributed teams and communicate across technical and business stakeholders. The role seeks a developer-aligned, exceptionally communicative, collaborative, pragmatic, data-driven mentor who thrives in fast-moving environments, with benefits such as equity, wellbeing support, WFH equipment allowance, and an L&D stipend within Miro’s diverse and inclusive culture.

The Senior Manager of Application Security leads a global team to embed security into Miro’s Software Development Lifecycle—from concept to customer impact—and align security with the AMPED Ways of Working and evolving AI/Agentic AI workflows. You will define and operationalize Miro’s application security strategy, overseeing application security engineers and offensive security specialists who collaborate with product, engineering, and platform teams to integrate security across discovery, threat modeling, design reviews, secure delivery pipelines, and post-release monitoring, including AI-driven development tooling. Responsibilities include threat modeling and risk assessments, securing CI/CD and infrastructure-as-code, running bug bounty and third-party testing programs, scaling the Security Champions program, guiding secure adoption of AI tools, and delivering patterns, reference architectures, and KPIs for secure development and developer engagement. Requirements: 10+ years in software/security with 3+ years of technical leadership, deep expertise in SSDLC and threat modeling, experience with governance frameworks (ISO 27001, SOC 2, GDPR), familiarity with AI/LLM tooling and AWS, and proven ability to lead distributed teams and communicate with stakeholders. Miro emphasizes collaboration, inclusion, and growth, offering global benefits and a mission to empower teams to create the next big thing, with a commitment to belonging and a recruitment privacy policy.

The Senior Manager of Application Security at Miro leads a global team to embed security into the SDLC from concept to customer impact, enabling secure-by-default development and aligning with the AMPED Ways of Working and Operating Model, while preparing for AI-supported workflows. The role oversees a multidisciplinary team of application security engineers and offensive security specialists across regions, integrating security into all product lifecycle phases and supporting AI-driven development tooling and Agentic AI workflows. Key responsibilities include threat modeling, secure architecture, secure delivery pipelines, vulnerability remediation, bug bounty/third‑party testing, and building a Security Champions program, along with providing reference architectures and patterns for secure, scalable, privacy‑respecting features. Requirements call for 10+ years in software/security with 3+ years of leadership, deep expertise in threat modeling and SSDLC, governance experience, familiarity with AI/LLM tooling, AWS and microservices, and a track record of leading distributed, cross‑functional teams. Why join: you’ll shape secure software development at scale within a collaborative, data‑driven culture, work across Privacy/Legal/Compliance, and enjoy a global benefits package including equity, wellbeing support, WFH equipment, and an L&D stipend, in an environment that emphasizes belonging and inclusion.

The Senior Manager of Application Security leads a global team responsible for embedding security into Miro’s SDLC—from concept to code to customer impact—partnering with product and engineering to mitigate risk while accelerating developer velocity and innovation, with a focus on secure-by-default design, automated tooling, vulnerability management, offensive testing, and developer engagement, and aligning with the AMPED Ways of Working and evolving Agentic AI workflows. The role defines and operationalizes Miro’s application security strategy, guiding a multidisciplinary team across regions to embed security in all product lifecycle stages—from discovery and architecture threat modeling to secure delivery pipelines and post-release monitoring—while supporting AI-driven development tooling and secure adoption of Agentic AI workflows. Responsibilities include leading and mentoring security engineers, coordinating cross-functional initiatives, driving security integration into Discover/Define/Deliver, shaping Secure SDLC practices, securing CI/CD and infrastructure-as-code, overseeing bug bounty and third-party testing, building a Security Champions program, and defining KPIs for secure development, vulnerability remediation, and developer engagement. Required qualifications encompass 10+ years in software/security with 3+ years of technical leadership, deep expertise in threat modeling and risk assessment (STRIDE, PASTA), SSDLC, experience running security champions programs and offensive security, governance frameworks (ISO 27001, SOC 2, GDPR), familiarity with AI/LLM tooling and security considerations, plus experience with AWS and securing API-driven microservices, and the ability to manage distributed teams and communicate with technical and business stakeholders. The candidate should be developer-aligned, an exceptional communicator, collaborative, pragmatic problem-solver, data-driven, and a passionate mentor; the role offers benefits such as equity, wellbeing benefits, a WFH equipment allowance, and a Learning & Development stipend, within a diverse, inclusive culture at Miro.

The Senior Manager of Application Security leads a global team to embed security into Miro’s SDLC—from concept to customer impact—by enabling secure-by-default development, threat modeling, automated tooling, vulnerability management, and offensive testing, while preparing for AI-driven workflows. The role defines and operationalizes Miro’s application security strategy across the Discover, Define, Deliver lifecycle within the AMPED framework, partnering with Product, Engineering, Design, Privacy, and Legal to align security with business goals and regulatory requirements. You will manage a multidisciplinary team of security engineers and offense specialists, drive security into ideation, design reviews, CI/CD, and infrastructure-as-code, oversee bug bounty and third-party testing, scale the Security Champions program, and guide secure adoption of AI-augmented tooling and Agentic AI workflows. Key qualifications include 10+ years in software/security, 3+ years of leadership, expertise in threat modeling (STRIDE/PASTA) and SSDLC, experience with governance frameworks (ISO 27001, SOC 2, GDPR), familiarity with AI/LLM tooling and AWS-based microservices, and strong cross-functional leadership and communication. The role emphasizes developer collaboration, data-driven metrics, mentoring, and a culture of continuous improvement, with a benefits package and Miro’s commitment to diversity, belonging, and inclusion.

The Senior Manager of Application Security at Miro leads a global team responsible for embedding security into Miro’s Software Development Lifecycle—from concept to code to customer impact—promoting secure-by-default development through design support, tooling, vulnerability management, offensive testing, and developer engagement, and aligns with AMPED Ways of Working and evolving AI-enabled workflows. The role defines and operationalizes Miro’s application security strategy, leading a multidisciplinary team of security engineers and offensive security specialists across regions, embedding security across the Discover, Define, Deliver lifecycle, including threat modeling, design reviews, secure pipelines, and post-release monitoring and testing, with guidance on Agentic AI workflows. Responsibilities include mentoring a globally distributed team, coordinating cross-functional initiatives, integrating security into CI/CD and infrastructure-as-code, overseeing bug bounty and third-party testing, building a Security Champions program, and providing reference architectures and patterns for secure development. Requirements include 10+ years in software/security, 3+ years of technical leadership, expertise in threat modeling and SSDLC, experience with security programs and governance frameworks, familiarity with AI/LLM tooling and AWS, and the ability to manage distributed teams and communicate with stakeholders. The profile emphasizes a developer-aligned mindset, exceptional communication, collaboration, pragmatic problem-solving, data-driven leadership, and mentorship; joining Miro offers opportunities to influence security at scale within AMPED, contribute to AI-enabled workflows, and enjoy benefits like equity and learning stipends.

Zendesk is hiring a Software Engineering Manager in Pune to lead the newly formed Data Applications Engineering team within Enterprise Data & Analytics, responsible for the full-stack development of an internal AI-powered GTM Intelligence Platform used by 1500+ employees. The role is the founding engineering leader at an early stage, combining management with hands-on work to build a collaborative culture and scale the system, coordinating with globally distributed teams and cross-functional stakeholders. Responsibilities include leading 2-4 engineers, guiding the transition from data science prototypes to production with clear API contracts, ensuring code quality, reliability, and observability, and fostering a high-performance, ownership-driven culture with regular 1:1s. Requirements include 10+ years in industry with 3+ years in technical leadership, a track record shipping full-stack web apps, a strong backend foundation (Python/Java, distributed systems) with frontend review for React/TypeScript, experience with OLTP databases and cloud data warehousing, AI adoption, and strong cross-functional communication; nice-to-haves include data/analytics engineering background, Python backend expertise, AI/LLM features, and familiarity with GTM tools. Location notes specify Pune on-site at least 3 days/week with Zendesk hiring limited to candidates in Karnataka or Maharashtra, along with Zendesk’s hybrid policy, equal opportunity statements, and the use of AI screening in the application process.

Zendesk is seeking a Senior Product Manager in Pune to architect growth-focused product experiences that make the product the primary driver of customer acquisition, onboarding, retention, and expansion. You will own the growth roadmap, define a revenue- and retention-oriented strategy with measurable hypotheses, and deliver a best-in-class self-serve journey from sign-up to expansion. You will build the Pune PM community, establish standards for research and experimentation, and articulate a clear point of view on responsible AI usage across onboarding, workflows, and recommendations. Requirements include 8+ years in B2B SaaS product management, experience with workflow or customer/employee service products, a track record of funnel metrics and A/B testing, and strong cross-functional influence across Sales, Marketing, Customer Success, and Engineering. The role is hybrid with at least 3 days in the office, requires candidates to be physically located in Maharashtra (Karnataka or Maharashtra per posting), and Zendesk emphasizes equal opportunity, diversity and inclusion, AI screening per policy, and accommodations for disabilities.

Zendesk is seeking an SMB Account Executive to grow its SMB customer base and drive growth in the SaaS space, with upcoming multilingual opportunities in French, German, Dutch, Italian, and Spanish. The role emphasizes driving top-line revenue by acquiring new customers, expanding existing accounts, nurturing relationships for satisfaction and retention, cross-selling additional products, and using data insights to prospect and optimize revenue, while maintaining a qualified Salesforce pipeline. Requirements include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a proven record of exceeding targets, strong presentation/negotiation/closing skills, and familiarity with Salesforce, Outreach, and Clari. Zendesk supports a hybrid work model with a team-driven onsite experience and flexibility to work remotely part of the week, alongside a global, inclusive culture and offices around the world. The company is an equal opportunity employer with ongoing diversity, equity, and inclusion commitments and provides reasonable accommodations for applicants and employees with disabilities, with a dedicated contact for accommodation requests.

Zendesk is hiring a Product Led Growth Sales Specialist in Mexico City or Mexico State, with a hybrid work setup requiring in-office presence 4 days a week. The role handles inbound inquiries from new and existing customers, providing support via chat and email (with occasional calls), and guides buyers through the purchasing journey as a stepping stone to sales, marketing, or product roles. Key duties include responding to high-volume inquiries, articulating Zendesk’s value, proactively following up to resolve questions, becoming a product expert, fostering engaging conversations, and collaborating with core sales to transition more complex opportunities while exceeding activity metrics and contributing to revenue. Qualifications include excellent English writing, a desirable secondary language (French, German, Spanish, or Portuguese), sales experience or entry-level readiness, quick learning of tools, strong organizational skills, and prior SDR/BDR or customer-facing experience as a plus, with a preference for those who thrive in fast-paced environments. Zendesk emphasizes diversity and inclusion, is an equal opportunity employer, and provides accommodations for applicants with disabilities, with the location requirement and hybrid schedule noted and accommodation requests handled via email.

Zendesk is rapidly growing its AI product line into a $200m ARR business used by over 20,000 customers, automating up to 80% of service interactions. The role is a Business Development Representative in APAC (ANZ) focused on high-growth SMB, Commercial and Enterprise accounts, with the aim of uncovering pain and shaping multi-million-dollar AI-enabled CX deals. You’ll engage exec-level prospects, drive high-value pipeline through outbound outreach, partner with Account Executives, Product and Marketing, qualify opportunities, manage your pipeline, and join a Melbourne-based onsite team three days a week. Requirements include 2+ years in sales or BDR roles, a competitive and resilient mindset, curiosity about AI and SaaS, clear communication, a desire for a long-term software sales career, and a bachelor’s degree is preferred. Zendesk offers a hyper-growth environment with a hybrid work model, a culture that rewards curiosity and impact, commitments to diversity and inclusion, and notes that AI may be used to screen applications, with accommodations available for applicants who need them.

This job is for a BI Lead / Senior Analyst in Zendesk’s Enterprise BI & Reporting team, responsible for supporting enterprise dashboards using Tableau, Looker, and Snowflake on a modern data stack with governance to enable scalable self-service. The role blends business and technical skills to elicit requirements, conduct data analysis, recommend BI solutions, build insightful visualizations, and mentor other BI analysts while collaborating with business units, data engineers, data scientists, and analysts. Key duties include refining requirements with internal customers, translating business needs into BI solutions, developing self-service learning materials, performing data profiling and statistical analysis, transforming data into actionable dashboards, and maintaining BI platform operations and runbooks. Required qualifications include a bachelor’s degree (Information Systems) or equivalent, 5+ years of BI experience at a senior level, strong SQL/Python and BI tools (Looker, Looker Studio, Tableau), data profiling and modeling expertise, leadership of large BI projects, and the ability to travel less than 5% with a hybrid onsite/remote schedule based in Mexico City or Estado de Mexico. Zendesk emphasizes diversity and inclusion, notes AI screening for applicants, and offers accommodations; the role involves cross-functional collaboration, standardization of dashboards, and participation in self-service enablement and data glossary/catalog initiatives.

Zendesk is hiring for a Sales Development role in the EMEA region to drive new business, recruit and coach high-potential talent, and build a strong sales pipeline as part of the company’s growth. The role involves being a key member of the sales team, managing a busy outbound pipeline, prospecting into new accounts and divisions, and generating high-value pipeline from startups to enterprise customers while delivering an outstanding customer experience. Candidates should have at least 6 months in a sales-related role, be customer-centric with SaaS experience preferred, possess a can-do/winner attitude and strong communication, and be fluent in English; a bachelor’s or master’s degree is preferred, with the role operating on a hybrid model requiring time in the Lisbon office. Zendesk presents itself as the intelligent heart of customer experience, offering a hybrid work model that combines in-person collaboration with remote flexibility and a culture of inclusion and growth. The company notes that AI may be used to screen applications, is an equal opportunity employer committed to diversity and inclusion, and provides accommodations for applicants with disabilities, with contact details provided for accommodations and EEO information.

Zendesk is hiring a Pune-based frontend engineer to help improve the customer experience, with a globally dispersed engineering team and opportunities to work on products used by major brands, and the role requires in-office work at least 3 days a week. Daily responsibilities include collaborating with engineers, product management, and design to create simple yet sophisticated solutions, following development best practices such as design, pair programming, peer code review, documentation, testing, and continuous integration, and delivering from concept through QA, staging, and production deployment. The role asks for about 8 years of frontend experience with UX thinking, strong expertise in session management, ORM, caching, JavaScript, CSS/HTML, CSS-in-JS, JSON, and REST APIs, and experience building complex single-page apps with React or similar frameworks, plus hands-on experience with AI tools like Copilot, ChatGPT, and Claude. Bonus skills include CI/CD and delivery tools (GitHub Actions, Travis, Jenkins), experience with Ruby or Java, MySQL, AWS (Aurora), Datadog, instrumentation tools (Segment, Pendo), and JavaScript build tooling (Webpack, Node.js). Zendesk emphasizes hybrid work and inclusion, notes that AI may be used to screen applications, and states it is an AA/EEO employer with accommodations for applicants with disabilities; the role’s location is noted as Karnataka or Maharashtra per policy, in addition to the stated Pune base.

Zendesk is hiring Digital Inside Sales Specialists as founding members of a new, fast-growing team to become product experts and guide both new and existing customers through the Zendesk buying journey. The role requires traveling to a Zendesk office during training and then transitioning to a hybrid schedule, with ideal candidates having a proven 2+ years in software/SaaS sales and the ability to manage full sales cycles. Responsibilities include handling inbound leads and existing customers via chat and email, resolving inquiries to drive online conversions, conducting discovery calls and demos, advocating for customer needs, meeting or exceeding SLAs/KPIs, contributing to a shared revenue target, and driving activity and pipeline. Required languages include English plus fluency in Dutch, German, Arabic, or French, with the ability to work with global clients, strong organizational skills, multitasking ability, and readiness to work 3 days per week in Lisbon. The role is hybrid with in-office time determined by the manager; Zendesk emphasizes diversity and inclusion, may use AI for screening, and offers accommodations for disabilities.

Zendesk seeks an Enterprise Account Executive in the Bay Area to drive growth by selling AI-driven CX and service solutions to enterprise customers and expand Zendesk’s footprint in high-value accounts. You’ll drive top-line revenue, identify expansion opportunities, nurture key relationships, use data and intent signals to prospect and cross-sell, and lead multi-stakeholder, long-cycle deals with proof-of-concept and AI-enabled design. You’ll build quarterly territory and account plans, align Zendesk’s AI/CX platform with customer goals, collaborate with Customer Success, Solutions Engineering, and Product teams, and maintain a robust pipeline and accurate forecast. Requirements include 8+ years in cloud/software B2B sales or solution engineering, proven enterprise sales success, experience selling to large tech enterprises, strong quota attainment, executive-level engagement, familiarity with Salesforce/Outreach/Clari/Seismic/Looker, a BA/BS, and willingness to travel in the Bay Area. Compensation includes a US annualized OTE of $340k-$510k (50/50 base/commission), a hybrid work model, and Zendesk’s commitment to equal opportunity, diversity, and accommodations, with AI screening mentioned as part of the process.

Zendesk is hiring Software Engineer II/Senior Software Engineer in Kraków, Poland for their Product and Engineering Organization, with a hybrid setup requiring one day per week in the office and roles across ML, Mobile, Front-end, Back-end Java/Ruby, and Data Science. You will collaborate with global teams to build scalable, high-performance products, writing code, design docs, tests, instrumenting changes, and deploying to production. Basic qualifications include 2–6 years of experience depending on level, proficiency in at least one of Ruby on Rails, Scala, Python, or JavaScript, plus experience with AWS and distributed systems, SaaS experience, Agile, strong communication, and a computer science degree as a plus. They offer ownership of projects, a collaborative team, opportunities to learn and grow, flexibility, a stable international engineering culture, and a Polish base salary range of zł257,000 to zł385,000 with potential bonuses or incentives, with the hybrid schedule set by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI to screen applications, and provides accommodations for applicants with disabilities; applications are reviewed regularly and future opportunities will be considered.

Zendesk is hiring an Engineering Manager in Pune to lead product engineering teams and directly impact the customer experience and business success. You will manage a team of 10–12 engineers, collaborate with cross-functional stakeholders across engineering, product, marketing and design, and drive timely delivery, code quality, and system reliability. The role requires 12+ years of industry experience with 3–4 years in technical leadership, mentoring ability, proficiency across tech stacks (React/Angular/JS, Java or Ruby) and cloud platforms (AWS/Azure/GCP), and strong Agile and communication skills. The position is hybrid, requiring in-office work at least 3 days a week in Pune, with location restricted to Maharashtra or Karnataka. Zendesk emphasizes diversity and inclusion, may use AI in screening, and offers accommodations for applicants with disabilities as part of an inclusive workplace.

Zendesk is hiring a Staff Machine Learning Engineer to shape the architecture and strategy of its GenAI platform, leading cross-functional efforts to standardize evaluation, access, observability, and orchestration of LLMs to deliver safe, performant AI experiences. The role will define platform-level solutions (LLM Proxy, model registry integrations, vendor abstraction, cost/usage attribution), scale evaluation and benchmarking frameworks, and establish company-wide safety and evaluation standards with automated checks. You will identify systemic failure modes, prioritize mitigations and retraining, drive platform reliability and capacity planning for LLM services, implement rate limiting and SLAs, and enable agentic workflows with secure integration patterns while partnering with engineering, product, research, and policy teams. Requirements include 8+ years building distributed systems and ML infrastructure, deep knowledge of LLMs and inference serving, strong system design, Python/Kubernetes/cloud, and experience with evaluation frameworks; preferred qualifications include experience with model registries, feature stores, agentic AI frameworks, and an advanced degree. The position is based in Pune, India (on-site) with hybrid work, and Zendesk notes that they hire only candidates physically located in Karnataka or Maharashtra as per the requisition; the company remains committed to equal opportunity and inclusion and may use AI screening as part of the hiring process.

The job is a Solutions Architect in pre-sales for CCaS at Zendesk, working with the Contact Center Platform Architecture team and customers to design and scope customized solutions and win professional services engagements. Responsibilities include leading pre-sales technical scoping, advising sales on optimal Zendesk product usage, creating detailed professional services estimates and proposals, articulating complex technical concepts to both technical and executive audiences, maintaining deep Zendesk CCaaS product expertise, and partnering with Professional Services to ensure a smooth transition from sales to delivery. Qualifications include strong AWS Connect and/or AWS services experience in CCaS, prior solutions architect experience in CCaS supporting AWS, hands-on experience building/migrating/deploying complex cloud solutions, a solid cloud tech background (Amazon Connect, SaaS, enterprise architecture), the ability to translate customer objectives into technical solutions and estimates, and exceptional communication skills. The role requires being physically located in Karnataka or Maharashtra per the requisition, with a hybrid work model that includes in-office attendance part of the week as determined by the hiring manager. Zendesk emphasizes equal opportunity and diversity, may use AI or automated decision systems in screening, provides accommodations for applicants with disabilities, and offers contact information for accommodations.

Zendesk is hiring a Staff Data Platform Engineer (DevOps-focused) to join its newly formed Data Platform Team in Pune, building a data platform that powers advanced analytics and AI/ML integration across the Zendesk data ecosystem. The role entails leading architecture and roadmaps for end-to-end data ingestion, transformation, storage, and governance, establishing standardized data contracts, schemas, and tooling, and driving build-versus-buy evaluations to pilot new technologies. You will deliver secure, highly available data services at scale, define SLOs/SLIs, implement robust observability and incident response, and raise the engineering bar with standards for data modeling, testing, CI/CD, and infrastructure as code to improve resilience and developer experience. Basic qualifications include 10+ years of industry experience with at least 5+ years as a DevOps engineer, 4+ years building CI/CD pipelines (primarily GitHub Actions), 3+ years leading cross-team initiatives, experience with AWS, Terraform, Kubernetes/Docker, proficiency in Python/Go/Java/Scala, and strong communication skills; preferred qualifications include 3+ years building scalable data infrastructure with automation and experience with Airflow, dbt, and data governance/security practices. The role requires being physically located in Karnataka or Maharashtra with a hybrid work arrangement, and the stack includes GCP/AWS/Kubernetes/Docker/Terraform, data tools like Fivetran, Snowflake, dbt, and Airflow, plus monitoring via DataDog and MonteCarlo, along with Zendesk’s commitment to diversity and AI-assisted screening and accommodations for applicants with disabilities.

Zendesk is hiring a Staff Software Engineer to be the technical leader for the team, defining the architecture, execution strategy, and a long-term technical roadmap while building a feature-rich system to onboard, adopt, and manage Zendesk products and empower internal integrations. The ideal candidate is a self-starter who takes ownership and drives projects from start to finish, and the role is based in Pune, Maharashtra, with a requirement to work from the office at least 3 days a week; Zendesk also notes that hires must be physically located in Karnataka or Maharashtra. Day-to-day responsibilities include contributing to core code, breaking down features for incremental feedback, owning features, collaborating with tech leaders and global teams, guiding technical decisions, balancing feature delivery with tech debt, participating in pairing and code reviews, coordinating with designers and product managers, triaging customer issues, providing production support, and continuously improving observability, performance, reliability, and security while offering strategic leadership for the near to mid-term. Qualifications call for 9+ years in full-stack software engineering for enterprise-scale SaaS or large web apps, with strong proficiency in languages such as Java, Ruby, Go, Scala, TypeScript, or Node.js, plus 9+ years of JavaScript/TypeScript experience with React and Redux, solid MySQL experience, and a proven track record of delivering large-scale, resilient systems, along with excellent communication and the ability to influence without authority. The tech stack includes one of the largest Ruby on Rails codebases, MySQL and Redis data stores, occasional Go/Java services, and connections via gRPC, REST, Kafka, and GraphQL, deployed to Kubernetes with Docker and Spinnaker on AWS, and monitored with Datadog; the role features a hybrid work model, a commitment to diversity and inclusion, and accommodations for applicants with disabilities.

Zendesk is seeking an AI Success Strategist to lead AI-driven customer outcomes by owning strategic AI roadmaps and building executive partnerships to ensure AI initiatives start strong and scale. The role owns end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategy, guiding adoption from initial deployment through sustained expansion, and measuring success via customer satisfaction, increased automated resolution usage, and retention. Key responsibilities include serving as design authority for AI deployments, shaping a long-term AI vision with executives, aligning cross-functional teams, leading engagement as the main point of contact, maintaining mutual AI roadmaps and channel/adoption strategies, and using data-driven insights to drive impact. Requirements include a minimum of 5+ years in Customer Success/Experience with at least 1+ year in AI, enterprise SaaS GTM or customer-facing roles, experience using adoption and health analytics to forecast churn and expansion, a Bachelor’s degree (advanced degrees or AI strategy/project management certifications preferred), and the ability to distill complex AI concepts for executives alongside knowledge of responsible AI practices. The role is based in Mexico City or Mexico State with a hybrid work arrangement, Zendesk emphasizes diversity and inclusion, and applicants may be screened by AI with accommodations available for disabilities.

Zendesk is seeking a driven Sales Leader to head Commercial and Enterprise sales exclusively for the Greater China region (Mainland China, Hong Kong, Taiwan), based in Singapore and reporting to the Regional Vice President, Asia Sales, with Mandarin fluency required. The role focuses on market growth, building an elite sales team, and delivering operational excellence in a complex landscape, including shaping go-to-market strategies, coaching sales professionals, and driving customer success to maximize revenue. Key responsibilities include leading and mentoring the teams to meet/exceed quotas, developing market-specific sales strategies, building trusted relationships with senior stakeholders, collaborating with marketing/product/customer success/partners, owning pipeline management and forecasting, and using data-driven insights and Salesforce dashboards to improve performance. Qualifications include 12+ years of enterprise SaaS sales with at least 4 years in sales leadership, proven revenue growth in complex environments, experience with direct sales and channel partners in the GCR, native or business-fluent Mandarin (Cantonese a plus), and strong analytical, strategic, and operational skills. Zendesk emphasizes an inclusive, hybrid work culture and equal opportunity, notes that AI may be used to screen applications, and offers accommodations on request.

The Employee Service Sales Specialist at Zendesk will drive growth in B2C SaaS sales by expanding the Employee Service account base and strengthening partnerships, while introducing innovative solutions to new clients and increasing Zendesk’s impact in existing accounts. You will position Employee Service use cases, collaborate with the sales team to manage the end-to-end cycle, develop ROI analyses, provide subject matter expertise, own quota attainment, and feed customer feedback to product development. Requirements include a BA/BS or equivalent, at least 10 years in HR/IT service and operations management, and at least 3 years in Employee Service sales with a proven track record of meeting targets and navigating complex deals. The role requires an entrepreneurial, collaborative mindset, the ability to understand broad HR/IT needs, excellent communication skills, travel readiness, and a hybrid work arrangement with some in-office days. Zendesk emphasizes inclusion and equal opportunity, notes AI may be used for screening, offers accommodations for applicants with disabilities, and supports diversity, equity, and inclusion, including information about EEO rights.

Unleash, now part of Zendesk, is hiring a Data Scientist in Tel Aviv on a hybrid model to build AI capabilities powering an agentic AI experience, including retrieval and ranking models for production systems. You’ll design, develop, and deploy data-driven solutions for the core AI search engine, owning the full lifecycle from data exploration to production rollout and real-time monitoring. The role emphasizes scalable, reliable deployments, quality optimization, and iterative improvement in a fast, high-velocity R&D environment. Requirements include 3–5 years of data science experience with production-model deployment, strong Python and software engineering practices, solid ML foundations from classical to deep learning, plus Docker/Kubernetes, Pandas, scikit-learn, PyTorch or TensorFlow, and cloud deployment on AWS, GCP, or Azure. Bonus skills include RAG pipelines, agentic workflows, vector databases, and familiarity with LangChain/LlamaIndex/CrewAI; Zendesk stresses an inclusive culture with hybrid work, equal opportunity, and accommodations, and notes AI-based screening may be used in applications.

Zendesk is hiring for a sales/customer-engagement role that handles a high volume of inbound leads and existing customers via phone, Zoom, chat, and email, resolves inquiries, conducts discovery calls, and provides product demos to drive conversions and meet revenue targets. The person will become an expert on Zendesk products, voice the customers’ needs, and help them see the value of purchasing Zendesk. Requirements include excellent English writing, at least 1 year of sales experience (SaaS preferred), ability to work with clients across Zendesk’s global market, strong organizational skills, and the ability to thrive in a fast-paced environment with strategic and tactical execution. Zendesk supports a hybrid work model with a mix of on-site collaboration and remote work, offering competitive pay, benefits, flexible hours, and a culture focused on work-life balance, diversity, inclusion, and social impact. Zendesk is an equal opportunity employer that may use AI screening and provides accommodations for applicants with disabilities and veterans, encouraging applicants to apply regardless of protected characteristics.