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Zendesk is hiring an Employee Service Sales Specialist with proven B2C SaaS sales experience to expand the Employee Service account base and deepen existing partnerships. The role involves positioning Employee Service use cases, collaborating with the sales team across the full sales cycle, delivering ROI analyses, providing subject matter expertise, owning quota attainment, and feeding customer feedback to product development. Qualifications include a BA/BS or equivalent, at least 10 years in HR/IT service and operations management, at least 3 years in Employee Service sales focused on HR/IT use cases, and a demonstrated track record of meeting targets in complex, multi-month sales cycles. The position requires an entrepreneurial, collaborative hybrid SE/Sales mindset with the ability to demo, some technical depth, excellent communication skills, and willingness to travel to customer sites. Zendesk emphasizes hybrid work, diversity and inclusion, equal opportunity employment, accommodations for disabilities, and may use AI or automated decision systems to screen applications.

Zendesk is hiring for a sales/customer-engagement role that handles a high volume of inbound leads and existing customers via phone, Zoom, chat, and email, resolves inquiries, conducts discovery calls, and provides product demos to drive conversions and meet revenue targets. The person will become an expert on Zendesk products, voice the customers’ needs, and help them see the value of purchasing Zendesk. Requirements include excellent English writing, at least 1 year of sales experience (SaaS preferred), ability to work with clients across Zendesk’s global market, strong organizational skills, and the ability to thrive in a fast-paced environment with strategic and tactical execution. Zendesk supports a hybrid work model with a mix of on-site collaboration and remote work, offering competitive pay, benefits, flexible hours, and a culture focused on work-life balance, diversity, inclusion, and social impact. Zendesk is an equal opportunity employer that may use AI screening and provides accommodations for applicants with disabilities and veterans, encouraging applicants to apply regardless of protected characteristics.

Zendesk, a 2025 Gartner Magic Quadrant Leader, is hiring for a sales-focused role to help drive customer experience transformation for mid-market and Fortune 500 clients. The job involves generating new business opportunities, collaborating with Account Executives, developing targeted outreach, engaging senior executives, researching accounts, and qualifying opportunities to meet monthly quotas. Requirements include 2-4 years of sales experience with high-volume outbound prospecting, the ability to understand customer needs, strong multitasking and written/communication skills in Portuguese and English, and a bachelor’s degree. The role is hybrid, requiring part-time in-office attendance with scheduling determined by the manager, and Zendesk emphasizes a diverse, inclusive culture and equal opportunity employment. Zendesk notes that AI screening may be used for applications and provides accommodations for applicants with disabilities via a dedicated email.

Zendesk is seeking an upbeat Inbound Sales Development Rep to follow up, cold call, prospect, and qualify leads, requiring a self-starter with a passion for SaaS and a proven track record of success. Responsibilities include creating a strong first impression to build a pipeline for Account Executives, handling inbound requests via Zendesk, phone, and email, organizing leads in Salesforce, fostering a fun and energetic team environment, and meeting monthly quotas for qualified opportunities. Requirements include the ability to understand customer needs and map Zendesk solutions, multi-task and manage time effectively, excellent written communication, and a bachelor's degree; desirable qualifications include 1–2 years of sales or internship experience in software/SaaS, a proven record of meeting targets, Salesforce experience, English fluency, high energy, and a goal-oriented attitude. The role is hybrid, requiring in-office presence part of the week with the specific schedule determined by the hiring manager. Zendesk emphasizes equal opportunity and diversity, notes that AI may be used in screening, and offers reasonable accommodations for applicants with disabilities, along with an inclusive workplace culture.

Zendesk is hiring an AI Services Consultant in Professional Services to lead AI delivery on the AI-powered Resolution Platform, serving as the technical and product expert for customer configuration and optimization to deliver quick value. The mission is to provide technical solutions, remove blockers, and guide customers through complex configurations to drive transformative business outcomes with agility and precision. The overarching objectives are to accelerate customers’ time-to-value by driving adoption and operational excellence, be the customer’s AI technical expert, and lead end-to-end delivery with clear scope, timelines, and stakeholder alignment. Core responsibilities include providing expert implementation guidance, facilitating change management and training, ensuring timely delivery and high customer satisfaction, and collaborating with internal teams to align on the AI roadmap and address blockers with measurable business impact. Requirements include a minimum of 3+ years in consulting/professional services, enterprise SaaS/GTM experience, experience building adoption programs and success plans with measurable outcomes, strong consulting, communication, and project management skills, deep AI proficiency, and a hybrid work arrangement with partial in-office presence; Zendesk is an equal opportunity employer committed to diversity and inclusion.