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Zendesk is seeking a support expert to provide best-in-class customer support for its Premier customers. The role requires an understanding of customer needs, strong communication skills, technical support experience, and the ability to effectively manage escalations and coordinate between internal teams. Candidates should have at least two years of experience with Zendesk products, enterprise software, and technical troubleshooting, alongside a track record of building positive relationships with cross-functional teams. The position offers a hybrid work model, with employees expected to work in the office part of the week. Additionally, Zendesk is committed to diversity and equal opportunity in its hiring practices and is open to providing accommodations for applicants with disabilities.

Zendesk is seeking an Enterprise Data Architect SME to join their Enterprise & Solution Architecture team, where the role involves guiding the development of digital data systems and platforms. The architect will provide strategic direction and collaborate with various teams on data integration, movement, and transformation models. Key responsibilities include designing master data solutions, leading data architecture roadmaps, and creating technical artifacts such as blueprints and data models. The ideal candidate should have extensive experience in data architecture, including strong relational database skills and familiarity with MDM principles, as well as the ability to communicate complex ideas to non-technical audiences. The position offers a salary range of $161,000 to $241,000 and follows a hybrid work model, encouraging both in-office collaboration and remote work flexibility.