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The Engineering Manager, Authentication (Core Services) at Zendesk will lead the Authentication team responsible for core security capabilities (SSO, MFA, login flows, OAuth/API tokens, session management, and abuse prevention) across Zendesk products, ensuring security, reliability, and scalable customer experiences. You will coordinate a distributed team across the US and Europe and partner with Product, Security, Architecture, Legal, and leadership to grow Zendesk’s access management platform and influence cross-organizational authentication strategy and risk posture. Key duties include defining and executing the team roadmap, establishing SLAs/SLOs, improving observability and incident response, translating requirements into secure designs, coaching talent, making architectural tradeoffs, and coordinating resource planning across time zones to meet goals. Required qualifications include 8+ years of software engineering experience with 2+ years of management, experience building/operating high-scale services/APIs, familiarity with identity standards (SAML, OIDC, OAuth2, MFA), and excellent communication; preferred qualifications include IAM scaling experience, data-driven decision making, backend languages and cloud providers, privacy/compliance familiarity, and zero-downtime migrations. There is an AI literacy requirement: candidates must be comfortable using AI-powered tools to increase engineering productivity and lead responsible, risk-aware adoption of Agentic AI for authentication use cases; the US base salary range is $175,000-$263,000 with potential bonuses and benefits, and Zendesk is an equal opportunity employer committed to diversity and inclusion with accommodations available.

Zendesk seeks a Manager of Strategic Sourcing, Software and Engineering in a hybrid role based in Austin, TX; Madison, WI; or San Francisco, CA. You will join the Global Strategic Sourcing team which aims to maximize value and minimize risk through vendor relationships and ensuring the organization has the goods and services needed for success. The role covers end-to-end sourcing strategy and execution for software and engineering, including complex negotiations, contract reviews, usage forecasting, vendor management, and specialized AI/LLM sourcing and multi-vendor ecosystem strategies. Ideal candidates bring 5+ years of tech/software sourcing experience, strong negotiation and executive communication skills, the ability to influence senior leadership, and deep expertise in AI infrastructure, pricing models, and hyperscaler arrangements to drive cost savings. The US base salary range is $116,000-$174,000 with potential bonuses, benefits, or related incentives, Zendesk is an equal opportunity employer committed to diversity, and the company notes that AI may be used in screening with accommodations available for applicants with disabilities.

Zendesk, a leading customer-experience software company, is seeking a Revenue Operations Analyst to support commerce-to-cash processes and professional services billing, ensuring deals align with corporate strategy and compliance. The ideal candidate is a self-starter with a strategic leadership mindset who can advise sales through the deal flow, review Service Orders for revenue recognition and audit compliance, and enable best practices for standard and nonstandard deals. Key responsibilities include billing professional and managed services accurately and on time, transitioning billing processes to the AMER region for efficiency, providing ticketing support, ensuring invoicing reflects contract terms, and driving cross-functional communication plus SOX close items. Requirements include a bachelor’s in Business or Finance, 2+ years supporting and advising Sales and cross-functional teams, strong communication skills, experience with SaaS subscription billing, T&M, and familiarity with Salesforce, SFDC, CPQ, and Zuora (a plus), plus proficiency with G-Suite and flexibility around month/quarter-end demands. The role offers a US base salary of $66k–$100k, potential bonuses or incentives, a hybrid work model with partial in-office attendance, and Zendesk’s commitment to diversity, inclusion, and accommodations for applicants with disabilities.