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This is a Sales Development role in Zendesk’s LATAM team designed to build the sales and talent pipeline, with training and a fast career path as Zendesk grows in Latin America. You’ll drive new business by managing a high volume of inbound leads in the CRM, qualifying high-value opportunities for Account Executives, and using strong communication to upsell and cross-sell before handing deals to AEs. The role requires a proactive, creative, customer-focused attitude with a “can do” spirit to overachieve on targets, while helping foster a fun, energetic team culture and a strong sales career trajectory. Ideal candidates are passionate about consultative sales (sales experience is a bonus but not required if you have a degree), have English proficiency, and must be located in Mexico City or the State of Mexico. Zendesk is committed to a hybrid, inclusive workplace, is an equal opportunity employer, may use AI screening in the application process, and will provide reasonable accommodations to applicants with disabilities upon request to peopleandplaces@zendesk.com.

Zendesk is seeking a trilingual Proposal Manager (Spanish, English, Portuguese) to join the RFP Central team and manage end-to-end creation and timely submission of high-quality bid responses as the company expands its pre-sales organization. The role involves collaborating across Sales, Presales, Legal, Security, and other internal teams to research, craft, and deliver clear, compelling responses to a wide range of procurement needs while driving global process discipline. Key duties include starting with smaller RFxs and progressing to global, high-stakes RFxs, facilitating kickoff meetings, setting schedules, and owning the final Main RFP Response Document to ensure compliance, tone, and quality. Required skills include 1-2+ years in proposal or technical writing, strong project management, strategic/creative writing ability, and collaborative adaptability. The position is based in Mexico City or Estado de Mexico with Zendesk’s hybrid work model; applicants should be aware of AI screening, and Zendesk is an equal opportunity employer that provides accommodations for disabilities.

The role is a support expert for Zendesk Premier customers, primarily English-speaking, acting as the global focal point to understand needs, advocate for solutions, and deliver the best possible customer experience. You own customer issues through resolution, provide guidance on APIs/Frameworks/SDKs, and coordinate during service incidents with Operations, Development, and Incident Management teams as well as the customer. Required skills include 2+ years as a Zendesk Administrator or deep product knowledge, 2–4 years of enterprise software support, enterprise/technical architecture experience, multi-vendor multi-platform SaaS troubleshooting, and 1 year of HTML/JSON/JavaScript/REST experience; strong cross-functional coordination and willingness to work outside hours; limited travel may be requested. Requested skills include formal presentation skills, innovative thinking, strong tooling knowledge around ChatGPT, Gemini, GSuite, Slack, and Confluence, and a secondary language such as French, German, or Portuguese is a plus. The role requires being physically located in Mexico City or Estado de Mexico, part of a hybrid work setup, with potential AI screening of applicants and Zendesk’s equal opportunity and accommodation policies.