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Zendesk is seeking a Premier Support Engineer to serve as the primary support contact for Premier customers, acting as the focal point for a global team and advocating solutions to deliver best-in-class customer experience. In this role you will be part of a highly technical team, own customer issues through resolution with empathy and resourcefulness, and provide guidance on APIs, frameworks, and SDKs while communicating clearly to build trusted relationships. Required qualifications include 2+ years as a Zendesk Administrator or deep product knowledge, English fluency for English-speaking EMEA customers, 2-4 years of enterprise software support, experience with enterprise technical architecture, and hands-on troubleshooting of complex multi-vendor SaaS solutions using HTML, JSON, JavaScript, and RESTful APIs; knowledge of Java, Ruby, or Python is a plus. You should be able to coordinate cross-functional teams, manage competing priorities and risk, deliver strong presentations (QBRs/scorecards), and be self-motivated with a willingness to work outside business hours and some travel; strong communication and innovative thinking are essential. Zendesk offers a hybrid work model (come into the office once a week), is an equal opportunity employer committed to global diversity and inclusion, and provides accommodations for applicants with disabilities, with AI screening as part of the selection process; for accommodations contact peopleandplaces@zendesk.com.

Tempo is dedicated to enhancing team collaboration through its popular Atlassian Marketplace apps, serving over 30,000 customers, including numerous Fortune 500 companies. The company seeks an Account Director for its Enterprise segment, focusing on sales growth in the EMEA region and fostering relationships with large corporate clients. Responsibilities include managing the sales process, educating decision-makers on Tempo's products, and working closely with solutions partners to secure large deals. Ideal candidates should have at least 6 years of experience in B2B SaaS sales, a data-driven approach, and strong relationship-building skills with senior management. Tempo offers a remote-first work environment with unlimited vacation, excellent benefits, opportunities for professional growth, and a commitment to fostering an inclusive workplace culture.

Tempo, a leading provider in the Atlassian ecosystem, serves over 30,000 customers, including a significant number of Fortune 500 companies, offering comprehensive solutions for time and resource management. Founded in 2007, Tempo has grown into the top time management add-on for Jira, focusing on enhancing workflows and team productivity. The company is currently seeking an experienced Team Lead with a strong background in Java and React to guide a diverse team of developers while fostering a collaborative environment. This leadership role involves overseeing software development from design to deployment, ensuring adherence to best practices, and contributing to the product's technical strategy. Tempo offers a remote-first work culture, flexible vacation, health benefits, and opportunities for professional growth, promoting a diverse and inclusive workplace.

The Zendesk Analytics Prototyping (ZAP) team is looking for a Data Engineer to help develop a strong data foundation for CRM insights and customer support tools. The role involves designing and implementing scalable data solutions, collaborating with engineering and analytics teams, and maintaining ELT pipelines to ensure data reliability. Applicants should have at least three years of experience in data engineering, proficiency in SQL, and hands-on knowledge of dbt and cloud databases like Snowflake. Preferred qualifications include SnowPro Core certification and familiarity with Lean/6 Sigma principles. Zendesk emphasizes an inclusive workplace and may use AI for evaluating applications, while also providing accommodations for individuals with disabilities.

Zendesk is seeking a German-speaking Technical Support Engineer who excels in providing technical guidance via various communication channels such as messaging, email, and video conferencing. Candidates should possess at least four years of technical support experience, be fluent in English and German, and demonstrate strong customer service skills, empathy, and excellent communication abilities. The role emphasizes owning customer issues from start to resolution, prioritizing tasks efficiently, and empowering users through self-service resources. Zendesk offers a hybrid working model that combines remote work with in-office collaboration in Lisbon, fostering a dynamic work environment. The company is committed to diversity, equity, and inclusion and encourages applications from individuals of varied backgrounds.