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Zendesk is looking for a Senior Machine Learning Engineer to build and operate GenAI infrastructure, focusing on benchmarking, evaluation, and inference to ensure AI-driven customer experiences are reliable, safe, and cost‑effective. As part of the AI/ML Platform team, you’ll design production‑grade systems for LLM benchmarking (A/B and offline), LLM proxy access, observability, cost control, and orchestration for multi‑step/agentic workflows, collaborating with ML researchers, applied teams, and product managers. You’ll build benchmarking pipelines, develop LLM proxy features (routing, safety filters, caching, rate limiting, cost attribution), and implement monitoring and alerting for latency, errors, hallucination signals, and per‑call costs, plus gold‑standard datasets for tickets, summaries, intents, and recommendations. Basic qualifications include 5+ years building/operating production ML or backend systems, strong Python and distributed systems skills, and experience with Kubernetes, Docker, cloud platforms, and evaluation pipelines; preferred qualifications include LLM/vendor experience, agentic orchestration, cost attribution, and advanced degree. The role is listed as Pune, India (onsite) with a hybrid work model; Zendesk notes eligibility limitations requiring physical location in Karnataka or Maharashtra and mentions AI screening and accommodations to support fairness, diversity, and inclusion.

Zendesk is hiring a Staff Machine Learning Engineer to shape its GenAI platform, focusing on LLMs across product lines to deliver safe, fast, and trustworthy AI experiences. You’ll architect and lead cross‑product platform capabilities (LLM Proxy, model registry integrations, vendor abstraction, cost attribution) and design scalable evaluation and benchmarking frameworks to gate model releases. You’ll define company‑wide safety and evaluation standards, identify systemic failure modes, drive reliability and observability, manage capacity planning and rate limiting, enable agentic workflows with secure integration patterns, and mentor senior engineers. Requirements include 8+ years building distributed systems/ML infrastructure, cloud‑native experience (Kubernetes, AWS/GCP/Azure), proficiency in Python and observability tooling, and a track record delivering production‑grade ML evaluation and monitoring; preferred qualifications include model registries, agentic AI, and advanced ML/NLP degrees. The role is based in Pune, Maharashtra (on-site) with hybrid arrangements; Zendesk notes location constraints (Karnataka or Maharashtra) and emphasizes diversity and inclusion, with potential AI‑driven screening and accommodations for applicants.

Zendesk is seeking a Senior Staff Software Engineer (Frontend) to be the technical leader for the team, defining the architecture, execution strategy, and long-term roadmap, and building a feature-rich system to help admins onboard, adopt, and manage Zendesk products, based in Pune with a requirement to work from the office at least 3 days per week. Responsibilities include driving engineering excellence, owning system design across multiple teams, architecting reliable and scalable solutions, enforcing code quality standards, and evolving Zendesk’s architecture and data platform to improve extensibility and performance, including designing sophisticated event-driven architectures. The role demands collaboration with Product Managers, Designers, and Engineering Leaders to define 1-2 year roadmaps, proactively mitigate risks, lead large-scale improvements, build reusable components, conduct code reviews, and own end-to-end delivery of mission-critical features. It entails mentoring senior and principal engineers, promoting learning and engineering excellence, conducting strategic research, participating in on-call after training, and driving agile ceremonies and long-term technical leadership (2+ years out). Required qualifications include 15+ years of frontend experience with enterprise SaaS, 12+ years with JavaScript/TypeScript and React/Redux, deep testing experience (Cypress/Jest), REST/GraphQL expertise, autonomous leadership, multi-tenant SaaS architecture expertise, and strong English communication, plus location restrictions for Karnataka or Maharashtra and a hybrid in-office schedule, along with Zendesk’s equal opportunity and accessibility commitments.

Zendesk is hiring a Manager of AI Delivery in Professional Services to lead a team of 6–10 consultants, serving as both the product authority and coach to deliver quick time-to-value through AI-enabled customer configurations. You will manage and grow the team, set strategy and operating rhythms, ensure proper staffing, tightly scope projects, escalate blockers, and align with Sales, Customer Success, and Product on customer roadmaps and success metrics. The overarching objective is to scale the AI Delivery organization, deliver predictable, measurable customer outcomes with time-to-value, and drive a repeatable AI delivery motion that supports retention and expansion. Strategic responsibilities include building the AI delivery operating model, owning capacity and staffing, driving outcome-based execution, leading cross-functional alignment, and developing team capability and product authority at scale. Requirements include 7+ years in enterprise SaaS/Professional Services with 2+ years in people management (6–10 direct reports), prior GTM/customer-facing experience, adoption analytics to forecast churn and growth, a relevant degree, and strong cross-functional influence, with the role located in Karnataka or Maharashtra and a hybrid in-office schedule, along with Zendesk’s commitment to equal opportunity and AI-based screening.

Zendesk’s Core Services Packaging and Consumption team is hiring a Backend Software Engineer (preferably with Scala) to help drive feature adoption, supported by strong SQL/data analysis and domain-driven design skills. Responsibilities include collaborating across product, architecture, and frontend/backend engineers to design simple solutions from concept through production, ensuring on-time delivery, code quality, debuggability, and test coverage, while actively participating in code reviews and cross-team SDLC activities. Requirements include 3+ years in an object-oriented language (Scala preferred), experience with MySQL or DynamoDB, CI/CD experience (GitHub Actions/Jenkins), API design and distributed systems knowledge (Kafka), experience with log aggregation tools like Datadog, and a customer-first, analytical, learning-focused, team-oriented mindset with strong communication. Bonus skills include JavaScript/TypeScript, SaaS product experience, AWS (Aurora), data warehouses like Snowflake, and Ruby on Rails. The role is based in Karnataka or Maharashtra, India, with a hybrid on-site/remote arrangement; Zendesk is an equal opportunity employer committed to diversity and accommodations, and AI screening may be used in the hiring process.

Zendesk is seeking a Senior/Staff Software Engineer (Frontend) to act as the technical leader for the team, defining the architecture, execution strategy, and long-term roadmaps for a feature-rich system that helps admins onboard, adopt, and manage Zendesk products while enabling internal teams to integrate solutions. The role is based in Pune with a requirement to work from the office at least 3 days a week, adopting a hybrid model that combines onsite collaboration with remote work. Responsibilities include driving engineering excellence across multiple teams, making high-impact technical decisions, ensuring code quality and scalability, evolving Zendesk’s architecture and data platform, and implementing event-driven architectures with real-time tracking and rule-based workflows, along with end-to-end delivery and on-call participation after training. Required qualifications include 8+ years of frontend experience building enterprise SaaS or large web apps, strong JavaScript/TypeScript with React/Redux, experience with testing libraries like Cypress/Jest/RTL, REST API design and data layer implementation, CI/CD proficiency, and demonstrated leadership and multi-tenant SaaS expertise with strong communication. Why you should apply: the role offers impact at scale, the chance to work with a top-tier team on meaningful projects, opportunities for leadership and growth, and a hybrid-friendly culture, plus notes on location eligibility (Zendesk can hire candidates located in Karnataka or Maharashtra) and commitments to diversity, AI screening, and accommodations.

Zendesk is seeking a Senior Machine Learning Engineer to lead GenAI infrastructure, building benchmarking, evaluation, and inference systems to ensure AI-driven experiences are reliable, safe, and cost-effective and aligned with customer support workflows. On the AI/ML Platform team, you’ll design and deliver production-grade systems for LLM benchmarking (A/B and offline), LLM Proxy access, observability, cost control, and orchestration for multi-step/agentic workflows, collaborating with ML researchers, applied teams, and product managers. You’ll build benchmarking frameworks, LLM proxy features (routing, safety filters, caching, rate limiting, cost attribution), implement monitoring and alerting, and lead evaluation suites with gold-standard datasets for ticket replies, summaries, intent detection, and recommendations. Basic and preferred qualifications include 5+ years building and running production ML or backend systems, hands-on experience with LLMs/GenAI infrastructure, strong Python/backend skills, distributed systems, Kubernetes/Docker, cloud platforms, and proven ability in evaluation pipelines and A/B/offline testing; plus experience with LLM vendors and agentic orchestration and/or an advanced degree. Location is Pune, India (onsite) with a hybrid model; Zendesk can hire only those physically located and planning to work from Karnataka or Maharashtra, and the company emphasizes diversity, equal opportunity, AI screening in the hiring process, and accommodations for disabilities.

Zendesk is hiring a Staff Data Platform Engineer (DevOps-focused) to join its Enterprise Data & Analytics team in Pune and help build the data platform that powers next-gen reporting, analytics, and AI/ML integration across Zendesk’s products. You will lead architecture and roadmaps, define end-to-end data platform architecture across ingestion, transformation, storage, and governance, establish standardized data contracts, schemas, and tooling, and conduct build-vs-buy evaluations and pilots for new technologies. You will deliver platform capabilities at scale by designing secure, highly available data services and pipelines for large workloads, establishing SLOs/SLIs, implementing observability and incident response, and raising the bar with standards for data modeling, testing, CI/CD, Infrastructure as Code, and reproducibility. Basic qualifications include 10+ years of industry experience with at least 5+ years as a DevOps engineer, 4+ years building CI/CD pipelines (GitHub Actions/Jenkins, with GitHub Actions preferred), 3+ years leading cross-team initiatives, AWS experience, Terraform, Kubernetes, Python/Go/Java/Scala, SQL, and strong communication. Preferred qualifications include 3+ years building scalable data infrastructure with automation, experience with ETL orchestrators like Airflow, familiarity with dbt and data governance/security, and the role is located in Karnataka or Maharashtra with a hybrid work arrangement; Zendesk emphasizes inclusivity and may use AI screening with accommodations available.

Zendesk seeks an Engineering Manager in Pune to lead product engineering teams, with an in-office requirement of at least three days a week and multiple EM roles across PLG, Platform, and other teams. The role involves leading a team of 10-12 engineers, coordinating with Engineering, Product Management, Marketing, and Design to improve software delivery and service reliability, and guiding technical challenges around scalability and performance. You will champion engineering excellence, ensure best practices in coding, testing, and observability, drive a high-performance culture, and conduct regular 1:1s focusing on performance, growth, and well-being. Candidates should have 12+ years in the industry with 3-4 years in technical leadership, be proficient with React/Angular/JS stacks and languages like Java or Ruby, experienced with cloud platforms (AWS/Azure/GCP), and possess strong cross-functional communication and agile Scrum experience. The company supports hybrid work, but notes hiring is restricted to candidates physically located and planning to work from Karnataka or Maharashtra, and Zendesk emphasizes equality, diversity, inclusion, and accommodations for applicants with disabilities.

Zendesk's mission is to make customer experiences effortless, and with Action Builder—the next-generation iPaaS—our Connector SDK and Connector Lab in Pune are driving reusable connector patterns and rapid delivery of scalable, AI-assisted integrations. In this Senior Software Engineer role in Pune, you’ll design, build, and maintain third-party connectors using the Connector SDK, define bundles and templates to accelerate delivery, lead technical design discussions, improve tooling and documentation, and ensure connectors are secure, observable, scalable, and maintainable while mentoring junior engineers. You’ll collaborate with the SDK, platform, and product teams, apply AI to streamline connector creation, and partner with Product to identify and prioritize the most impactful connectors for customers. Requirements include 7+ years of software development (preferably in integrations or API-driven systems), strong JavaScript/TypeScript skills, familiarity with REST/GraphQL/OAuth/webhooks, hands-on experience with third-party APIs, solid systems design, a product mindset, and excellent communication; bonus points for contributing to SDK or platform tooling, iPaaS experience, or open-source contributions. The role is hybrid (3 days in the Pune office) in Maharashtra (with eligibility restricted to Karnataka or Maharashtra), offering the opportunity to shape Zendesk's Pune Product Development Center of Excellence and featuring a tech stack that includes JS/TS, React/Redux, AWS, Spinnaker/Kubernetes, Aurora/MySQL, DynamoDB, and S3.

Zendesk is seeking a Senior Data Engineer on the Data Platform team to build a globally distributed data system using AWS and Snowflake, helping 170,000+ global businesses understand customer interactions. The role involves designing and developing core data platform features, publishing well-tested production code, investigating and tuning production data pipelines, and building a foundation for customer reporting, ML initiatives, and analytics while mentoring others. Qualifications include 6+ years in software/data engineering with at least 3 years building scalable data platforms or pipelines, experience with Snowflake and DBT, proficiency in Java, Python, or Scala, strong cloud/AWS experience, high-availability environments, Kubernetes understanding, solid data modeling, and a track record with cloud/data technologies; plus experience with ETL, build/deploy tools, and familiarity with Kafka, Airflow, Celery, and AWS Step Functions. Tech stack includes Java and Python, Spark and Airflow, with deployments on AWS (EMR) and Kubernetes and data access through S3, Athena, and Glue. Location is Karnataka or Maharashtra with a hybrid work arrangement; Zendesk emphasizes equal opportunity and diversity, notes AI screening may be used, and provides accommodations for disabilities.

Zendesk is seeking a Senior/Staff Data Engineer to join The Data Platform team, building a globally distributed data platform on AWS and Snowflake to help 170,000+ global businesses understand customer interactions. The role involves building core data services, publishing well-tested code, designing features, investigating production issues, improving data pipelines, and enabling customer reporting, ML initiatives, and internal analytics. Requirements include 11+ years of software/data engineering experience with at least 4+ years building scalable data platforms, proficiency with Snowflake and DBT, Java/Python/Scala, AWS, Kubernetes, data modeling, ETL, and familiarity with Kafka, Airflow, Celery, and AWS Step Functions. The tech stack uses Java/Python, Spark, Airflow, runs on AWS EMR and Kubernetes, and integrates with S3, Athena, and Glue, with the role based in Karnataka or Maharashtra, India and a hybrid onsite schedule. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI screening, provides accommodations for disabilities, and offers an email contact for accommodation requests.

Zendesk is seeking a Staff Software Engineer to lead the technical direction, architecture, and long-term roadmap for a feature-rich system that helps admins onboard and manage Zendesk products while enabling internal teams to integrate solutions. The role is based in Pune and requires at least three days in the office per week, and Zendesk notes hires must be physically located in Karnataka or Maharashtra. Key responsibilities include driving engineering excellence, designing and delivering scalable enterprise software, modernizing the data platform, and developing event-driven real-time workflows. Required qualifications include 12+ years of frontend software engineering for enterprise SaaS, 10+ years with JavaScript/TypeScript and React/Redux, experience with Cypress/Jest, REST APIs, CI/CD, and a proven record of leading and mentoring teams. Zendesk highlights the opportunity to make a real impact, work with a top engineering team, grow through leadership development, enjoy a hybrid-friendly culture, and benefit from a commitment to diversity and inclusion, with AI screening and accommodations noted.

Zendesk is hiring a frontend software engineer for Pune, India, who must work from the office at least three days a week in a hybrid setup, with location eligibility limited to Karnataka or Maharashtra. The role involves collaborating with engineers and product management to design simple yet effective solutions, applying the full development lifecycle from technical design to production, and participating in pair programming, code reviews, and testing. You’ll ensure delivery on commitments, maintain code quality, debug, unblock tasks, follow best practices, champion test coverage, and actively participate in code reviews and design discussions while standardizing services across teams. Requirements include 8+ years of frontend experience with a strong UX focus, expertise in session management, ORM, caching, JavaScript/CSS/HTML/REST APIs, and building complex React-based SPAs, plus hands-on experience with AI tools such as Cursor, GitHub Copilot, ChatGPT, and Claude. Bonus skills include CI/CD tooling (GitHub Actions, Jenkins, Travis), Ruby/Java, MySQL, AWS (Aurora), Datadog, instrumentation (Segment/Pendo), and JS tooling (Webpack/Node.js); Zendesk highlights equal opportunity, diversity, and accommodations, and notes AI may be used to screen applicants.

Zendesk is hiring a backend-focused engineer to join its Pune-based team in Maharashtra, with a hybrid work model that requires in-office presence part of the week, and the company notes that candidates must be physically located in Karnataka or Maharashtra. The role entails collaborating with engineers and product management to design simple, elegant solutions to complex problems, following the full development lifecycle including technical design, pair programming, peer code reviews, documentation, testing, and continuous integration. You will be responsible for delivering on commitments, ensuring code quality, debugging, and actively participating in code reviews and design discussions, while helping standardize services and improve workflows across teams. The ideal candidate has 8+ years of hands-on backend coding experience across languages (Java, Ruby on Rails, Python, Golang, NodeJS, Typescript, Scala, etc.), experience with unit testing and test-driven development, leadership and mentoring ability, and strong communication skills to work with ambiguity and diverse teammates. Zendesk is an equal opportunity employer that promotes diversity and inclusion, may use AI screening in the application process, and offers accommodations for applicants with disabilities; the hybrid policy is designed to balance onsite collaboration with remote flexibility.

Zendesk Product Security is a globally distributed team of application security specialists focused on secure design, automation, and education to bake security into products, partnering with engineers to prioritize security across the software development lifecycle. The team maintains programs and tooling such as a mature bug bounty program, Security Champions, regular security reviews, static/dynamic testing, and vulnerability lifecycle management, and focuses on secure-by-design product reviews and new security tooling. This is a hybrid role (remote plus on-site) requiring three days in the office and relocation to Pune, with candidates limited to those physically located in Karnataka or Maharashtra. You’ll work on building distributed, high-scale integrations with partners like Slack, Atlassian, and AWS, processing around 10 million events per day, and collaborate with designers, product managers, and engineers to deliver secure customer-facing features. The role requires 9+ years of full-stack software engineering experience, proficiency in React/JavaScript/Node/TypeScript, monorepos and Salesforce integrations, and the tech stack includes Golang/JS/TS, AWS, Spinnaker, Kubernetes, Aurora/MySQL, DynamoDB, and S3, along with Zendesk’s commitment to diversity, AI screening, and accommodations.

Zendesk is seeking a Staff Software Engineer to act as the technical leader for the team, owning the architecture, execution strategy, and long-term roadmap for a feature-rich system that helps admins onboard, adopt, and manage Zendesk products while enabling internal teams to integrate solutions. You will contribute to core code, break down complex features into incremental work, take ownership of features, drive technical discussions, balance feature delivery with tech debt, mentor others, and improve observability, performance, reliability, and security with a near-to-mid-term strategic focus. The ideal candidate has 9+ years of full-stack software engineering experience (enterprise SaaS or large web apps), strong proficiency in languages such as Java, Ruby, Go, Scala, TypeScript, or Node.js, 9+ years with JavaScript/TypeScript and React/Redux, solid MySQL experience, and a proven track record delivering large-scale, resilient systems, with strong communication and influence skills. The tech stack includes a large Ruby on Rails codebase, data in MySQL and Redis, occasional Go/Java services, and integrations via gRPC, REST, Kafka, and GraphQL, deployed on Kubernetes with Docker and Spinnaker on AWS, with production observability via Datadog. The role is hybrid with in-office requirements—at least 3 days a week in the local office—and is noted as Pune, though Zendesk requires candidates to be physically located in Karnataka or Maharashtra per the requisition; Zendesk is an equal opportunity employer offering diversity, inclusion, and reasonable accommodations.

Zendesk is hiring an IT Business Systems Analyst – Netsuite for its Pune, India team, focusing on Netsuite Core finance, R2R, and S2P to optimize finance operations through technology. The role involves analyzing and optimizing end-to-end Netsuite value streams, acting as the functional lead on projects, gathering and documenting requirements, enabling cross-functional collaboration, participating in Agile ceremonies, leveraging AI tools, conducting UAT, and supporting change management. It emphasizes Zendesk’s core values of exceptional service, simple solutions, pride in work, and care for each other. Qualifications include at least 8 years of business systems analysis experience with a finance focus, strong Netsuite Core financials, R2R, and S2P expertise (plus SaaS tools like Adaptive and Blackline), Agile and Jira proficiency, and strong communication and presentation skills with a growth mindset and curiosity. The role requires being physically located in Karnataka or Maharashtra (hybrid in-office schedule) and reflects Zendesk’s commitment to equal opportunity, diversity, AI-based screening, and reasonable accommodations if needed.

Zendesk is hiring an IT Business Systems Analyst - Adaptive to join its Pune, India team, focusing on Netsuite Core financials, R2R, and S2P to optimize finance value streams through technology. The ideal candidate has 8+ years of experience in business systems analysis with finance-focused SaaS knowledge, including Netsuite, Adaptive, and Blackline, plus ERP transformation, Agile, Jira, and strong requirements development and communication skills. Key duties include acting as the functional lead on projects, gathering and documenting requirements, enabling cross-functional collaboration, participating in Agile ceremonies, leveraging AI tools for requirements and documentation, conducting UAT, and supporting change management. The role emphasizes Zendesk’s core values—exceptional service, simplest solutions, pride in work, and caring for others—along with a growth mindset and curiosity. It offers a hybrid work arrangement with location requirements (candidates must be located in Karnataka or Maharashtra as specified by the requisition) and notes Zendesk’s equal opportunity commitment, potential AI screening, and accommodations.

Zendesk is hiring an AI Services Consultant in its Professional Services team to lead AI delivery for the AI-powered Resolution Platform, acting as the technical and product expert to guide customers through rapid configuration and optimization. The mission is to provide technical solutions, remove roadblocks, and advise customers through complex configurations to drive transformative business outcomes on the AI platform. The overarching objectives are to accelerate time-to-value by driving adoption and operational excellence, serve as the customer’s AI technical expert, and lead end-to-end delivery with clear scope, timelines, and stakeholder alignment. Key responsibilities include giving expert guidance on implementation, facilitating change management and training, ensuring timely project delivery and high customer satisfaction, and collaborating across Customer Success and Sales to align AI roadmaps and address technical blockers. Required qualifications include 3+ years in consulting/professional services, experience in enterprise SaaS GTM or related roles, use of adoption and health analytics for predictive modeling, a related bachelor's degree with AI strategy or project management certifications preferred, and location constraints for Karnataka or Maharashtra with a hybrid in-office schedule; Zendesk also emphasizes equal opportunity and accommodations.

- Zendesk is hiring a Staff Software Engineer (Full-stack) to lead the Change Management team in Pune, India, on a hybrid, full-time basis, with the requirement that candidates be located in Maharashtra or Karnataka. - The role entails owning the architecture, development, testing, and deployment of scalable, automated change-management workflows that integrate across the Zendesk ecosystem and shaping the technical roadmap. - You’ll collaborate with product managers, designers, and engineering leaders, drive end-to-end delivery with high quality and performance, contribute to code reviews, and participate in on-call rotations after training. - The position requires 12+ years of full-stack experience in enterprise SaaS, 10+ years with JavaScript/TypeScript (React/Redux), strong Ruby on Rails backend expertise, REST API design, LLM-based features, testing libraries, CI/CD, and multi-tenant SaaS architecture, plus autonomous leadership and excellent communication. - The tech stack includes Ruby, Rails, MySQL on the backend; React/TypeScript/GraphQL on the frontend; AWS and Kubernetes (nice-to-have); and Zendesk emphasizes making a real impact, career growth, hybrid flexibility, diversity and inclusion, and accommodations, with AI screening noted in the process.