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The Managed Services Consultant role supports Zendesk subscription customers by configuring solutions, consulting on best practices, and acting as an extension of their teams to help them adopt, expand, optimize, and maintain Zendesk products across regions (USA/LATAM, EMEA, APAC). Responsibilities include maintaining knowledge across the Zendesk product line, managing a backlog for a portfolio, providing proactive guidance, collaborating with a global team to gather requirements and prioritize tasks, conducting detailed account reviews, and designing, testing, and deploying complex production configuration updates. Qualifications: 3-6 years in professional consulting or customer success, Zendesk experience a plus, background in SQL/Python scripting, familiarity with Excel/Tableau/Power BI, strong communication and problem-solving, attention to detail, ability to work independently, and willingness to work in shifts; German/French/Spanish language skills are a plus. Location and work setup: Zendesk can hire only candidates physically located in Karnataka or Maharashtra; hybrid work requires some in-office presence with the exact schedule determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, may use AI or automated screening in hiring, and provides accommodations for applicants with disabilities upon request.

The role is a Managed Shared Services Consultant within Zendesk's Managed Services, acting as an extension of customers’ teams to adopt, expand, optimize, and maintain Zendesk products with design and configuration guidance plus hands-on support. Responsibilities include maintaining product expertise, handling a backlog for a customer portfolio, providing proactive guidance, collaborating with Managed Services Consultants across regions to gather requirements and prioritize tasks, and designing, testing, and rolling out complex production configuration updates. Requirements include 6-12 years of professional consulting or customer success experience in a client-facing role, Zendesk or CX industry experience preferred, SQL/Python scripting, familiarity with analytics tools (Excel/Tableau/Power BI), strong communication, multilingual skills a plus, attention to detail, ability to work independently on multiple initiatives, and willingness to work shifts; candidates must be physically located in Karnataka or Maharashtra. The role uses a hybrid work model with a local office presence required part of the week, while allowing remote work part of the week, with the specific in-office schedule determined by the hiring manager. Zendesk states it is an equal opportunity employer, may use AI or automated screening per company guidelines, and offers accommodations for applicants with disabilities, underscoring a commitment to diversity, equity, and inclusion.

The role is a Managed Services Consultant on Zendesk's Managed Services team, helping customers adopt, expand, optimize, and maintain Zendesk products as their businesses grow, serving as an extension of their teams with design, configuration guidance, and hands-on support. You will configure Zendesk solutions, analyze current configurations for optimizations, investigate options to address requests, implement production updates, and collaborate with a global team to ensure ongoing value for customers across regions. Key activities include maintaining product knowledge, managing a backlog for your customer portfolio, providing proactive guidance, conducting detailed account reviews and configuration analyses, and designing/testing/rolling out complex configuration updates while contributing to process improvements. Basic qualifications include 3-6 years in consulting or customer success, Zendesk experience a bonus, SQL/Python scripting, experience with analytical tools, strong problem-solving and communication skills, and the ability to work independently and manage multiple initiatives, with German/French/Spanish language skills as a plus and flexibility to work shifts. Location and workplace details note that Zendesk can only hire candidates located in Karnataka or Maharashtra, with a hybrid model requiring some in-office presence, and the company also mentions AI screening and a commitment to equal opportunity and accommodations.

Zendesk is hiring a Security Operations Engineer to join its Cyber Security team, responsible for monitoring, investigating, and responding to security threats across enterprise infrastructure, product offerings, and client environments, including threat hunting, incident response, cloud security, DLP investigations, and automation improvements. The role is hybrid and based in Pune, with the requirement that candidates must be physically located and plan to work from Karnataka or Maharashtra, and the in-office schedule is set by the hiring manager. Key duties include serving as primary incident responder, analyzing SIEM/SOAR data, conducting threat hunts, supporting regulatory inquiries, leading tabletop exercises, building automated workflows, and collaborating with Threat Intelligence and Security Engineering teams. Candidates should have 7+ years in cybersecurity/SOC, strong analytical and communication skills, experience with SIEM/SOAR and cloud security, and relevant certifications; hands-on automation and AI-enabled security capabilities are highly desirable. Zendesk emphasizes an AI-first approach and equal opportunity employment, highlights diversity and inclusion, notes that AI may be used to screen applications, and offers accommodations for applicants with disabilities.

Zendesk is hiring a Professional Services Resource Manager (P-10) who partners with delivery leaders and internal teams to ensure the right people are assigned to the right projects at the right time, while leveraging AI and automation to simplify project creation and resource assignment. You will manage the services pipeline, validate project scope and staffing requirements with sales and delivery, create and maintain projects in the PSA platform, coordinate resource assignments, improve allocation decisions using capacity and demand data, and support capacity planning and utilization processes. You will advance AI-enabled workflows, identify opportunities to automate tasks such as preparing project records and matching skills to roles, and test and refine AI-driven solutions across integrations with tools like Salesforce, Certinia, Snowflake, Streamlit, and Gainsight. Basic qualifications include 2–4 years of resource management or project coordination experience, PSA experience (Certinia preferred), hands-on use of generative AI tools, and a track record of process improvement and cross-team collaboration; preferred qualifications include familiarity with JSON and Python, APIs, Excel and systems like SFDC, Snowflake, Streamlit, or Gainsight. The role is location-restricted to Karnataka or Maharashtra with a hybrid work model, and Zendesk emphasizes equal opportunity, diversity, and accommodations for applicants with disabilities, noting that AI may be used to screen applications.

Zendesk is hiring a Data Migration Technical Architect in Pune, India to document and execute customer data transformations into and out of Zendesk, consulting with external business leaders and working with a cross-functional global team. Responsibilities include understanding and documenting customer requirements, mapping data structures to Zendesk, managing migrations from start to finish, collaborating with developers, forecasting resources, and becoming a domain expert in Zendesk Platform Data Services. Requirements include a Bachelor of Computer Engineering with 8+ years of data migration architecture experience, strong customer-facing experience, proficiency in Python, SQL, RESTful/JSON APIs, ETL and data transformations, and excellent communication and organizational skills; nice-to-have items include project management experience, Professional Services experience, Zendesk configuration and App Framework knowledge, SSO capabilities, and Zendesk certifications. Location and work style: Zendesk can hire only candidates located in Karnataka or Maharashtra, and the role is hybrid with in-office attendance required part-time, schedule determined by the hiring manager. Zendesk emphasizes its mission, fairness, inclusion, and equal opportunity employment, noting that AI may be used to screen applicants and that accommodations are available for applicants with disabilities.

Zendesk is seeking a Senior Staff Frontend Engineer for the Admin Experience to turn the vision into a scalable frontend strategy and partner with Product, Design, and Engineering to reimagine admin journeys. You will own end-to-end frontend execution, lead cross-team initiatives, establish reusable patterns, and advance performance, accessibility, testing, observability, and developer experience, while building and maintaining CI/CD pipelines (Jenkins, GitHub Actions, Spinnaker). The role requires 15+ years of software engineering with deep frontend product development experience, strong skills in JavaScript/TypeScript, React, GraphQL, API integration, frontend architecture, and the ability to translate ambiguous goals into pragmatic plans. Nice to have: leading AI-first transformations, enterprise SaaS, AI interaction patterns; location is Karnataka or Maharashtra with a hybrid arrangement requiring some in-office presence. Zendesk emphasizes fairness and inclusivity, with possible use of AI screening per policy, and provides accommodations for applicants and employees as an equal opportunity employer.

As a Technical Account Manager at Zendesk, you'll be an extension of our largest customers' teams, bridging technical expertise with business acumen to guide value realization from Zendesk solutions by understanding strategy, advising on implementation approaches, and creating technical solutions to business problems. Core responsibilities include establishing relationships at all client levels, documenting CX/EX ecosystems, developing tailored Customer Technical Roadmaps, conducting regular operational reviews, orchestrating Zendesk resources, creating critical issue resolution plans, advocating for customer needs with product teams, and collaborating with other TAMs for continuous improvement. Required qualifications include 10+ years of technical experience (at least 5 in enterprise environments), knowledge of Zendesk products and environments, a proven track record driving technical initiatives, experience in service management and customer/employee experience management, superior communication across organizational levels, SaaS/API/workflow understanding, and deep expertise in at least one industry vertical. What you bring to the role includes strategic vision to identify opportunities, the ability to translate business objectives into technical roadmaps, skills to deliver measurable ROI, forward-thinking leadership to align multiple stakeholders, and continuous self-development. Zendesk emphasizes a collaborative, hybrid work culture with strong benefits, and eligibility is limited to candidates based in Karnataka or Maharashtra as specified; the company notes AI screening may be used and remains an equal opportunity employer that provides reasonable accommodations for applicants with disabilities.

The Senior Demo Platform Architect will own the development, maintenance, and continuous improvement of shared demo environments and reusable CX use cases, combining hands-on technical expertise in contact center technologies (Zendesk, Amazon Connect, and AWS) with strong operational ownership to keep environments reliable, current, scalable, and ready for internal and occasional customer-facing engagements. Key responsibilities include owning the demo platform, designing end-to-end demos that showcase CX, AI, automation, and analytics; designing and maintaining integrations between Zendesk, Connect, AWS and other systems; supporting custom demos for presales; tracking product releases and incorporating new capabilities; driving automation, governance, security, and cost management; producing technical documentation and collateral; and engaging with vendors and partners. Qualifications call for a Bachelor’s or Master’s degree (or equivalent), 8–10 years in solution/platform engineering with at least 5 years in contact center technologies (Amazon Connect and Zendesk preferred), strong experience with AWS services, and demonstrated ability to develop reusable demos and maintain shared environments, plus leadership, communication, problem-solving, and independent execution; Python and/or NodeJS experience is a plus. Preferred qualifications include Zendesk certifications or AWS Solutions Architect, experience in omnichannel contact centers, and Agile/DevOps experience with customer-facing demonstration work; location restrictions state Zendesk can hire only from Karnataka or Maharashtra, per the posted requisition. Zendesk emphasizes a hybrid work model and a commitment to equal opportunity and inclusion, notes that AI-based screening may be used in hiring, and offers accommodations for disabilities via a designated contact.

Zendesk seeks a seasoned product manager to lead AI-augmented product experiences, focusing on the notifications platform for agents and admins to improve customer service metrics. The role involves defining strategy, vision, and a roadmap, working with 130k+ customers to identify bottlenecks and design scalable, AI-driven solutions, while collaborating cross-functionally with engineering, design, data science, marketing, and program management. Key responsibilities include delivering inspiring product leadership, building 0-1 functionality, articulating roadmaps based on customer needs and market trends, driving KPIs around delivery and satisfaction, and fostering a culture of product excellence and customer-centricity. Qualifications include a bachelor’s degree in CS or related field, 5+ years in product management with a track record launching AI products in B2B SaaS, strong technical acumen, leadership, communication, and analytical skills, and the ability to interface with customers and cross-functional teams. The role is hybrid with a location restriction (must be based in Karnataka or Maharashtra, India), and Zendesk emphasizes equal opportunity and accommodations, including AI-driven screening in the application process.

This role is a Technical Account Manager based in Pune, required to work night shifts aligned with AMER hours, acting as an extension of the largest customers’ teams to translate business strategy into Zendesk-driven technical solutions rather than performing implementations. Core responsibilities include establishing relationships at all levels, documenting CX/EX ecosystems (use cases, workflows, configurations, integrations, and technical architecture), developing and leading tailored Customer Technical Roadmaps, and conducting regular reviews (weekly, monthly, quarterly) while orchestrating Zendesk resources to support implementations. You’ll create critical issue resolution plans, advocate for customer needs with Zendesk product teams, and collaborate with other TAMs to ensure continuous improvement and global delivery excellence. Required qualifications include knowledge of Zendesk products and environments, 10+ years of technical experience (at least 5 in enterprise settings), a proven track record of driving technical initiatives, service management and CX/EX experience, strong customer-facing leadership, superior cross-level communication, and expertise in SaaS, API use cases, and logic-based workflows, with deep experience in at least one industry vertical. Zendesk offers a collaborative, growth-oriented environment with meaningful impact on client outcomes, but candidates must be located in Karnataka or Maharashtra; the company is an AA/EEO/Veterans/Disabled employer that may use AI screening and will provide accommodations on request.

Zendesk is seeking a seasoned Contact Center Partner Solutions Consultant to lead partner onboarding, technical enablement, and co-selling support, focusing on Zendesk, Amazon Connect, and AWS within the Contact Center Center of Excellence. The role will drive technical onboarding for partners, provide expert co-sell guidance, architect scalable contact center solutions, define the technical strategy and partner roadmap, mentor partners and presales teams, and drive AI/automation adoption while supporting pre- and post-sales activities. Key responsibilities include ensuring partner success through streamlined onboarding, providing technical oversight for architectural best practices, security, and delivery excellence, collaborating with partner sales, sales, and engineering to align on requirements and co-sell strategy, and promoting adoption of the latest contact center technologies. Required qualifications include a bachelor’s or master’s degree, at least 10 years of solution architecture experience (5+ in contact centers with Amazon Connect and Zendesk) and partner-facing enablement, proficiency with Zendesk, Amazon Connect, and AWS services (Lambda, Lex, IAM, DynamoDB, S3, API Gateway), plus Python or NodeJS preferred; strong enablement, leadership, communication, and problem-solving skills; and preferred certifications (Zendesk, AWS Solutions Architect) with familiarity in omnichannel, AI automation, and Agile/DevOps. The role is based in Karnataka or Maharashtra with hybrid in-office expectations, Zendesk’s commitment to diversity and inclusion, and a note that AI screening may be used with accommodations available for applicants with disabilities.

Zendesk is seeking a Senior Product Manager in Pune to architect growth-focused product experiences that make the product the primary driver of customer acquisition, onboarding, retention, and expansion. You will own the growth roadmap, define a revenue- and retention-oriented strategy with measurable hypotheses, and deliver a best-in-class self-serve journey from sign-up to expansion. You will build the Pune PM community, establish standards for research and experimentation, and articulate a clear point of view on responsible AI usage across onboarding, workflows, and recommendations. Requirements include 8+ years in B2B SaaS product management, experience with workflow or customer/employee service products, a track record of funnel metrics and A/B testing, and strong cross-functional influence across Sales, Marketing, Customer Success, and Engineering. The role is hybrid with at least 3 days in the office, requires candidates to be physically located in Maharashtra (Karnataka or Maharashtra per posting), and Zendesk emphasizes equal opportunity, diversity and inclusion, AI screening per policy, and accommodations for disabilities.

Zendesk is hiring a Staff Data Platform Engineer (DevOps-focused) to join its newly formed Data Platform Team in Pune, building a data platform that powers advanced analytics and AI/ML integration across the Zendesk data ecosystem. The role entails leading architecture and roadmaps for end-to-end data ingestion, transformation, storage, and governance, establishing standardized data contracts, schemas, and tooling, and driving build-versus-buy evaluations to pilot new technologies. You will deliver secure, highly available data services at scale, define SLOs/SLIs, implement robust observability and incident response, and raise the engineering bar with standards for data modeling, testing, CI/CD, and infrastructure as code to improve resilience and developer experience. Basic qualifications include 10+ years of industry experience with at least 5+ years as a DevOps engineer, 4+ years building CI/CD pipelines (primarily GitHub Actions), 3+ years leading cross-team initiatives, experience with AWS, Terraform, Kubernetes/Docker, proficiency in Python/Go/Java/Scala, and strong communication skills; preferred qualifications include 3+ years building scalable data infrastructure with automation and experience with Airflow, dbt, and data governance/security practices. The role requires being physically located in Karnataka or Maharashtra with a hybrid work arrangement, and the stack includes GCP/AWS/Kubernetes/Docker/Terraform, data tools like Fivetran, Snowflake, dbt, and Airflow, plus monitoring via DataDog and MonteCarlo, along with Zendesk’s commitment to diversity and AI-assisted screening and accommodations for applicants with disabilities.

Zendesk is hiring a Staff Software Engineer to be the technical leader for the team, defining the architecture, execution strategy, and a long-term technical roadmap while building a feature-rich system to onboard, adopt, and manage Zendesk products and empower internal integrations. The ideal candidate is a self-starter who takes ownership and drives projects from start to finish, and the role is based in Pune, Maharashtra, with a requirement to work from the office at least 3 days a week; Zendesk also notes that hires must be physically located in Karnataka or Maharashtra. Day-to-day responsibilities include contributing to core code, breaking down features for incremental feedback, owning features, collaborating with tech leaders and global teams, guiding technical decisions, balancing feature delivery with tech debt, participating in pairing and code reviews, coordinating with designers and product managers, triaging customer issues, providing production support, and continuously improving observability, performance, reliability, and security while offering strategic leadership for the near to mid-term. Qualifications call for 9+ years in full-stack software engineering for enterprise-scale SaaS or large web apps, with strong proficiency in languages such as Java, Ruby, Go, Scala, TypeScript, or Node.js, plus 9+ years of JavaScript/TypeScript experience with React and Redux, solid MySQL experience, and a proven track record of delivering large-scale, resilient systems, along with excellent communication and the ability to influence without authority. The tech stack includes one of the largest Ruby on Rails codebases, MySQL and Redis data stores, occasional Go/Java services, and connections via gRPC, REST, Kafka, and GraphQL, deployed to Kubernetes with Docker and Spinnaker on AWS, and monitored with Datadog; the role features a hybrid work model, a commitment to diversity and inclusion, and accommodations for applicants with disabilities.