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Zendesk seeks a Staff Cloud Developer with strong backend and frontend skills to build scalable AWS cloud applications, focusing on data engineering, API integrations, and identity workflows using serverless technologies, with hands-on Python, JavaScript/Node.js, React, and data pipelines for ingestion, normalization, and enrichment. Responsibilities include developing, testing, and deploying Python-based AWS Lambda functions for serverless data engineering and authentication, building RESTful and GraphQL APIs with API Gateway, and customizing Cognito user pools via Lambda triggers for authentication workflows, MFA, and token management, plus creating responsive React frontends for onboarding and data presentation. Additional duties involve implementing scalable data pipelines via APIs, webhooks, and event streams; collaborating on Infrastructure as Code with Terraform and CloudFormation; participating in CI/CD to automate deployments, ensuring secure code with encryption and audit logging; integrating Amazon Connect for customer engagement; and contributing to Agile processes. Required qualifications include 8+ years of development experience with at least 3 years in AWS serverless and data engineering, strong Python backend and JavaScript (Node.js, React) skills, hands-on experience with AWS services (API Gateway, Lambda, Cognito, DynamoDB, RDS, SQS, EventBridge, S3), Cognito flow customization via Lambda triggers, and IaC with Terraform/CloudFormation and CI/CD. Preferred qualifications cover experience with Amazon Connect, containerization (Docker) and orchestration (ECS/EKS), AWS Developer Associate or similar certification, Agile/DevOps experience, and AI/ML tool familiarity; location constraints specify Zendesk can hire only candidates physically located in Karnataka or Maharashtra (India), with a hybrid work model and assurances about AI screening and accommodations.

Zendesk is seeking a seasoned Contact Center Partner Solutions Consultant to lead partner onboarding, technical enablement, and co-selling support, focusing on Zendesk, Amazon Connect, and AWS within the Contact Center Center of Excellence. The role will drive technical onboarding for partners, provide expert co-sell guidance, architect scalable contact center solutions, define the technical strategy and partner roadmap, mentor partners and presales teams, and drive AI/automation adoption while supporting pre- and post-sales activities. Key responsibilities include ensuring partner success through streamlined onboarding, providing technical oversight for architectural best practices, security, and delivery excellence, collaborating with partner sales, sales, and engineering to align on requirements and co-sell strategy, and promoting adoption of the latest contact center technologies. Required qualifications include a bachelor’s or master’s degree, at least 10 years of solution architecture experience (5+ in contact centers with Amazon Connect and Zendesk) and partner-facing enablement, proficiency with Zendesk, Amazon Connect, and AWS services (Lambda, Lex, IAM, DynamoDB, S3, API Gateway), plus Python or NodeJS preferred; strong enablement, leadership, communication, and problem-solving skills; and preferred certifications (Zendesk, AWS Solutions Architect) with familiarity in omnichannel, AI automation, and Agile/DevOps. The role is based in Karnataka or Maharashtra with hybrid in-office expectations, Zendesk’s commitment to diversity and inclusion, and a note that AI screening may be used with accommodations available for applicants with disabilities.

Zendesk seeks an experienced Cloud Solution Architect with deep AWS expertise to design and lead scalable, secure, and compliant cloud architectures, focusing on data engineering, identity and access management, serverless architecture, API-driven data platforms, and cloud-based contact center solutions such as Amazon Connect. Responsibilities include designing secure, highly available AWS-based architectures, implementing IAM solutions including federated authentication and CIAM, building event-driven serverless applications with Lambda, API Gateway, EventBridge, and SQS, and designing scalable data platforms using RDS, DynamoDB, S3, Glue, and Athena with API-driven data integration. The role also involves planning integration strategies for backend systems, enforcing security and compliance (encryption, audit logging, GDPR/CCPA/FedRAMP, least privilege), defining and implementing Infrastructure as Code with Terraform and CloudFormation, leading reusable IaC modules, and embedding IaC pipelines into CI/CD. Required qualifications include a bachelor’s degree or equivalent, 10+ years of cloud-architecture experience with deep AWS expertise, relevant AWS certifications (Solutions Architect mandatory), hands-on experience with Cognito/IAM and federation protocols, serverless and data-engineering platforms, Terraform/CloudFormation at scale, and excellent communication skills. Preferred qualifications include multi-cloud or hybrid-cloud exposure, CX/contact-center or identity-platform knowledge, experience with AI/ML solutions on AWS, plus a location note that Zendesk can hire only from Karnataka or Maharashtra and an AI-screening and equal-opportunity commitment.

As a Technical Account Manager at Zendesk, you'll be an extension of our largest customers' teams, blending technical expertise with business acumen to help clients maximize value from Zendesk by guiding strategy, implementation methodologies, and developing technical solutions—without performing implementations yourself, instead partnering with clients and internal teams to navigate configurations, integrations, and architecture to drive CX transformation. Core responsibilities include establishing relationships at all levels, documenting CX/EX ecosystems, developing and leading tailored Customer Technical Roadmaps, conducting regular operational reviews, orchestrating Zendesk resources, creating critical issue resolution plans, and advocating for customer needs with product teams, in collaboration with other TAMs for continuous improvement. Required qualifications include 10+ years of technical experience (at least 5 in enterprise), knowledge of Zendesk products and environments, proven track record of driving technical initiatives, experience in service management and customer/employee experience, strong customer-facing technical leadership, SaaS and API/workflow understanding, and the ability to translate business objectives into technical roadmaps and deliver creative solutions with curiosity, plus deep understanding of at least one industry vertical. You’ll bring strategic vision to identify opportunities, translate business objectives into roadmaps, deliver measurable ROI, anticipate technology shifts, demonstrate leadership to align multiple stakeholders, and pursue continuous self-development and learning agility. Zendesk offers a hybrid work environment and a diverse, inclusive culture, with a location requirement that candidates be physically located in and plan to work from Karnataka or Maharashtra; the company also notes AI screening as part of the recruitment process and provides accommodations for disabilities as appropriate.

Zendesk is seeking a Senior Product Manager in Pune to architect growth-focused product experiences that make the product the primary driver of customer acquisition, onboarding, retention, and expansion. You will own the growth roadmap, define a revenue- and retention-oriented strategy with measurable hypotheses, and deliver a best-in-class self-serve journey from sign-up to expansion. You will build the Pune PM community, establish standards for research and experimentation, and articulate a clear point of view on responsible AI usage across onboarding, workflows, and recommendations. Requirements include 8+ years in B2B SaaS product management, experience with workflow or customer/employee service products, a track record of funnel metrics and A/B testing, and strong cross-functional influence across Sales, Marketing, Customer Success, and Engineering. The role is hybrid with at least 3 days in the office, requires candidates to be physically located in Maharashtra (Karnataka or Maharashtra per posting), and Zendesk emphasizes equal opportunity, diversity and inclusion, AI screening per policy, and accommodations for disabilities.

Zendesk is hiring a Staff Data Platform Engineer (DevOps-focused) to join its newly formed Data Platform Team in Pune, building a data platform that powers advanced analytics and AI/ML integration across the Zendesk data ecosystem. The role entails leading architecture and roadmaps for end-to-end data ingestion, transformation, storage, and governance, establishing standardized data contracts, schemas, and tooling, and driving build-versus-buy evaluations to pilot new technologies. You will deliver secure, highly available data services at scale, define SLOs/SLIs, implement robust observability and incident response, and raise the engineering bar with standards for data modeling, testing, CI/CD, and infrastructure as code to improve resilience and developer experience. Basic qualifications include 10+ years of industry experience with at least 5+ years as a DevOps engineer, 4+ years building CI/CD pipelines (primarily GitHub Actions), 3+ years leading cross-team initiatives, experience with AWS, Terraform, Kubernetes/Docker, proficiency in Python/Go/Java/Scala, and strong communication skills; preferred qualifications include 3+ years building scalable data infrastructure with automation and experience with Airflow, dbt, and data governance/security practices. The role requires being physically located in Karnataka or Maharashtra with a hybrid work arrangement, and the stack includes GCP/AWS/Kubernetes/Docker/Terraform, data tools like Fivetran, Snowflake, dbt, and Airflow, plus monitoring via DataDog and MonteCarlo, along with Zendesk’s commitment to diversity and AI-assisted screening and accommodations for applicants with disabilities.

Zendesk is hiring a Staff Software Engineer to be the technical leader for the team, defining the architecture, execution strategy, and a long-term technical roadmap while building a feature-rich system to onboard, adopt, and manage Zendesk products and empower internal integrations. The ideal candidate is a self-starter who takes ownership and drives projects from start to finish, and the role is based in Pune, Maharashtra, with a requirement to work from the office at least 3 days a week; Zendesk also notes that hires must be physically located in Karnataka or Maharashtra. Day-to-day responsibilities include contributing to core code, breaking down features for incremental feedback, owning features, collaborating with tech leaders and global teams, guiding technical decisions, balancing feature delivery with tech debt, participating in pairing and code reviews, coordinating with designers and product managers, triaging customer issues, providing production support, and continuously improving observability, performance, reliability, and security while offering strategic leadership for the near to mid-term. Qualifications call for 9+ years in full-stack software engineering for enterprise-scale SaaS or large web apps, with strong proficiency in languages such as Java, Ruby, Go, Scala, TypeScript, or Node.js, plus 9+ years of JavaScript/TypeScript experience with React and Redux, solid MySQL experience, and a proven track record of delivering large-scale, resilient systems, along with excellent communication and the ability to influence without authority. The tech stack includes one of the largest Ruby on Rails codebases, MySQL and Redis data stores, occasional Go/Java services, and connections via gRPC, REST, Kafka, and GraphQL, deployed to Kubernetes with Docker and Spinnaker on AWS, and monitored with Datadog; the role features a hybrid work model, a commitment to diversity and inclusion, and accommodations for applicants with disabilities.