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The Finance & Strategy team acts as trusted advisors to inform C-level decisions, and this Senior Finance Manager role will partner with Product & Engineering to build financial and KPI models to scale the Product Roadmap. Responsibilities include serving as the lead partner to Product Development with financial and non-financial analyses, building models for product launches (TAM/SAM/SOM, ARR targets, COGS, and operating expenses), conducting ongoing/ad-hoc analyses, delivering KPI reporting, and driving cross-functional process improvements. Additional duties include owning standardized budgeting and internal/external reporting, coordinating with the Controller’s group to ensure accuracy during close, and applying accounting knowledge to forecasts. Requirements include 10+ years of experience in technology, banking, private equity, corporate finance, economics or consulting; advanced skills in building scalable financial models; strong analytical, communication, and leadership potential; a self-starter capable of thriving under ambiguity and tight deadlines, with the ability to grow and lead finance teams and experience with planning tools and systems like Adaptive or Hyperion. The position offers a US base salary of $147,000-$221,000 (with potential bonuses/benefits), a hybrid in-office/remote work arrangement, and Zendesk’s commitment to diversity, inclusion, and accommodations for disabilities, with AI screening possibly used in recruitment.

Zendesk seeks a Director of Process Innovation and AI Strategy (Finance) to lead a high-impact CFO transformation, owning strategy, roadmap, and delivery while partnering with SMEs, shared services, IT, and executive leadership to drive measurable value and governance. Responsibilities include designing and executing an enterprise finance optimization and automation strategy, defining multi-year roadmaps aligned to priorities and OKRs, and delivering executive-ready dashboards with KPIs/SLAs while leveraging Gartner benchmarks for best-in-class capabilities. The role drives end-to-end process optimization—simplifying processes, reducing handoffs, consolidating systems, and standardizing policies—while leading an AI/automation portfolio (RPA, iPaaS, AI/LLM use cases) and fostering an AI culture through training, governance, and scalable patterns in collaboration with IT and SMEs. Required qualifications include 12+ years in finance transformation within SaaS/tech, 3+ years in a Director-level role, deep O2C/P2P/R2R/FP&A experience in a global/shared services environment, hands-on process mapping and operating model design, and familiarity with ERP/CRM/HCM/Procurement/iPaaS/RPA and analytics tools, plus Lean Six Sigma Black Belt, change management, Agile delivery, and strong executive presence. Expected outputs include a top-level strategic plan for finance process optimization, 25,000+ FTE hours of savings through AI and automation, published roadmaps with owners and timelines, and a visible AI culture; compensation includes a US base salary of $178k-$266k with potential bonus and hybrid work, with Zendesk committed to equal opportunity, diversity, and accommodations and AI may be used in screening applicants.

Zendesk is seeking a G&A Manager, Financial Analysis & Strategy, reporting to the Director of G&A Finance & Strategy, to drive critical initiatives including G&A consolidation, Office of the CEO expense oversight, and strategic Finance Shared Services partnerships while serving as the main financial liaison between the office of the COO, Transformation Team, and Corporate Finance. Key responsibilities include partnering with Strategy, Planning & Transformation leadership to deliver financial insights, building robust models for transformation projects, managing G&A consolidation reporting and forecasting with Corporate Finance, tracking Office of the CEO and Office of Transformation expenses, and leading Finance Shared Services partnerships and executive communications. Basic qualifications include a bachelor’s degree in Finance, Accounting, Business, or related field, 5+ years of relevant experience (preferably in G&A or transformation roles), advanced proficiency in Excel and Google Sheets, and strong written and verbal communication with cross-functional collaboration. Preferred qualifications include an MBA or related advanced degree, experience supporting organizational transformation or corporate consolidation, ability to lead strategic partnerships and executive budgets, demonstrated leadership or mentoring, and comfort navigating ambiguity. Compensation includes a US base salary range of $118,000–$176,000 with potential bonuses or benefits, a hybrid work model requiring in-office presence part of the week (schedule determined by the hiring manager), and Zendesk’s commitment to diversity, inclusion, AI screening practices, and accommodations for applicants with disabilities.

Zendesk is hiring a Revenue Operations Business Operations Manager in Madison, WI to own quoting and billing processes and optimize quote-to-cash systems, collaborating on cross-functional projects to support strategic initiatives. The role will lead initiatives to improve quoting, billing, and QTC processes, demonstrate systems thinking, and oversee daily operations and user support for these systems. Responsibilities include using project management to update internal projects and roadmaps, managing product migration deliverables, maintaining comprehensive documentation, and serving as the primary contact for the worldwide Revenue Operations team while building relationships with Sales Ops, IT, Product Led Growth, and Product Development. Required qualifications include 5+ years in financial systems focused on commerce-to-cash, a bachelor’s degree, strong data querying/reporting skills, cross-functional collaboration, excellent communication, and experience with system implementations and UAT (with Salesforce, CPQ, Zuora and G-Suite/Zoom experience a plus). The position offers a US base salary of $116,000-$174,000 (with potential bonuses/benefits), a hybrid work arrangement with some in-office days, and Zendesk’s commitment to diversity, inclusion, AI screening, and accommodations.