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Zendesk is seeking a Proposal Manager to join RFP Central, overseeing all assigned proposals from kickoff to submission and eventually leading end-to-end responses for global, high-stakes RFxs. The role provides deal intelligence, data-driven, winning proposals, and procurement guidance while coaching the sales team on best practices and winning patterns. You will collaborate with Sales, Presales, Legal, Security, and SMEs to craft clear, compelling responses, maintain the final RFP document, and drive global process discipline and improvements. Key skills include 1-2+ years of technical writing or proposal experience, strong project management, strategic communication, and collaborative adaptability. In Poland, the base salary range is zł122,000 to zł184,000 (with potential bonuses/benefits), and Zendesk emphasizes hybrid work, equal opportunity employment, and accommodations for applicants with disabilities, with AI screening possibly used in the process.

The Associate Renewals Manager will manage and optimize the contract renewal process for a portfolio of SaaS customers, collaborating with Sales, Customer Success, and Revenue Operations to ensure customers see value and renew. Responsibilities include independently managing the full renewal lifecycle, strategizing with CSMs and AEs based on health and usage, and proactively engaging customers to reinforce value and anticipate objections. They will analyze account history and product usage to craft renewal narratives, assist with quotes, pricing, and contract management with Legal and Finance, maintain Salesforce data, and identify upsell/cross-sell opportunities while improving renewal workflows. Core competencies include business knowledge, relationship management, communication and conflict resolution, analytical skills, and negotiation; qualifications include 1–2 years in SaaS renewals or related fields, Salesforce proficiency, CPQ experience a plus, and a bachelor’s degree or equivalent. The Poland base salary ranges zł155,000–zł233,000 with potential bonuses and benefits; Zendesk promotes hybrid work, diversity and inclusion, AI screening policies, and accommodations for applicants with disabilities.