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The AI Success Strategist, Customer Success at Zendesk, leads the strategic design and execution of customers’ AI roadmaps and builds executive partnerships to ensure AI initiatives start strong and scale, focusing on business impact beyond technical deployment. The mission is to own end-to-end AI roadmap delivery, translating product capabilities into clear business strategies, aligning internal and external teams, and driving adoption from initial deployment through sustained expansion, with success measured by customer satisfaction, increased automated resolution usage, and retention. Overarching objectives include accelerating time-to-value by driving adoption and operational excellence, owning multi-year AI roadmaps with cross-functional delivery, and delivering quantifiable commercial outcomes like renewals, account expansion, and predictable revenue. Responsibilities include full ownership of AI roadmap delivery, serving as design authority for deployments, shaping long-term AI vision with executive stakeholders, aligning internal teams, leading engagements, sustaining mutual roadmaps, managing channel and adoption strategy, and driving data-informed impact; the role also operates in a hybrid environment requiring partial in-office presence. Qualifications include 5+ years in customer success/experience with 1+ year AI experience, prior enterprise SaaS GTM or CS roles, experience using adoption analytics to forecast churn and expansion, a bachelor’s degree in a related field (advanced degrees or AI/PM certifications preferred), strong cross-functional influence and executive communication, familiarity with emerging AI trends, and a commitment to diversity, inclusion, and accommodations.

Zendesk is revolutionizing customer experience and employee services with a unified Resolution Platform powered by AI and cloud technologies, helping top brands replace outdated contact center solutions. As a Solutions Consultant, you’ll partner with customers and internal teams to design and showcase AI-enabled CX/ES solutions that address real-world challenges and deliver measurable value. Your responsibilities include leading technical and business discovery and solution design, architecting AI-powered CX solutions, building integrations via Zendesk APIs and cloud platforms, collaborating with Sales, Product, Engineering, and Customer Success, driving ROI, championing AI adoption, and staying ahead with industry playbooks. The role requires 3+ years in presales or solutions consulting (or related AI/SaaS/CX roles), a strong grasp of web and scripting technologies and SaaS architectures, hands-on experience designing pilots and POCs and AI-driven demos, knowledge of AI tech such as LLMs and NLP and automation frameworks, familiarity with CX software or middleware, and excellent communication with willingness to travel. The ideal candidate is curious, outcome-oriented, customer-centric, collaborative, and an innovative problem-solver, and Zendesk supports a hybrid, inclusive workplace with equal opportunity and accommodations, including AI screening of applications as permitted by law.

Zendesk is hiring a Software Engineer II for the Sunshine Conversations team to build integrations and connectors to the ES platform that powers an omnichannel messaging experience across Slack, WhatsApp, Instagram, Messenger, Telegram, and more. You’ll own features end-to-end—from design through rollout and monitoring—prepare short design docs for medium-scale changes, and work with Engineering, Product and Design on platform decisions, architecture, and data models while focusing on reliability and scalability and maintaining docs and runbooks. You’ll present technical proposals to cross-functional stakeholders, lead occasional tech talks to improve engineering practices, and drive improvements to CI/CD, monitoring dashboards, and deployment processes. Basic qualifications include 2+ years building backend services with Node.js, Express and TypeScript, autonomy and leadership, collaborative attitude, and agile teamwork; preferred qualifications include distributed systems, message systems (RabbitMQ, Kafka, SQS), data stores (MongoDB, Redis, MySQL), Kubernetes, AWS, observability, SaaS experience, and event-driven architectures. The role is hybrid with part-time in-office time as determined by the hiring manager; Zendesk emphasizes diversity and inclusion, equal opportunity, may use AI screening, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Software Engineer for Mobile Services to help shape backend services supporting mobile products and ensure the mobile SDKs and Web Widget remain top-tier assets used by leading apps. Zendesk values its people, offers a competitive benefits package, opportunities for growth, and a diverse, inclusive environment with a healthy work-life balance, flexible work arrangements, and full parental leave. Your responsibilities include building reliable, secure, and scalable backend systems; owning complex projects and aligning technical strategy with business goals; staying current with trends and leading innovation; participating in code reviews and pair programming; troubleshooting defects; contributing to documentation and specs; steering feature lifecycles from conception to deployment and maintenance; proactively addressing technical debt; and fostering a collaborative, testing-focused engineering culture across teams. Required experience includes backend technologies, Ruby on Rails, React and microservices, Rails ecosystem familiarity, relational databases and SQL, and strong communication skills; Nice-to-have items include TypeScript, Scala interest, Datadog, knowledge of SLIs/SLOs and error budgets, Kubernetes/PODs, and distributed monoliths or microservices patterns. The tech stack centers on Ruby/Rails, Scala, and React, with additional use of TypeScript and clients on iOS/Android; data stores such as MySQL, Memcached, Redis, Kafka, and DynamoDB; the role is hybrid with some in-office time; and Zendesk commits to equal opportunity, diversity, inclusion, AI screening disclosure, and accommodations for applicants with disabilities.

Zendesk is seeking a Corporate Account Executive to grow its B2B SaaS customer base, drive revenue, and deepen relationships by acquiring new clients and expanding current accounts. Responsibilities include prospecting, cross-selling, managing a robust sales pipeline in Salesforce, delivering forecasts, and collaborating with internal teams to optimize sales strategies. Qualifications combine a BA/BS or equivalent with at least 2 years in B2B SaaS sales or solution engineering, a proven track record of meeting targets, and strong negotiation, prospecting, and relationship-building skills, plus familiarity with Salesforce, Outreach, and Clari. The role is hybrid, requiring some in-office presence with flexible remote work, with the specific in-office schedule determined by the hiring manager. Zendesk emphasizes diversity and inclusion, may use AI or automated screening in hiring, and provides accommodations for applicants with disabilities.