Zendesk is seeking an experienced Lead, Product Strategy & Operations for its AI Agents organization to serve as a strategic operating partner to AI Agents Product leadership and collaborate with cross-functional teams to drive operational excellence and data-informed strategy. You will partner with Product leadership to create an integrated view of AI Agents priorities and customer-impacting initiatives, translating findings into executive-ready recommendations and communications. You will connect customer insights and product data to planning, drive cross-functional alignment with clear operating rhythms, and optimize existing Product Development programs to maximize value and engagement. Requirements include several years in Product Strategy & Operations or similar strategic roles within B2B SaaS, plus experience partnering with senior Product, Design, or Engineering leaders, strong organizational and analytical skills, and the ability to influence without formal authority; nice-to-haves include AI-powered or SaaS product experience and familiarity with planning frameworks and cross-functional partnerships. The role offers the opportunity to shape strategic product decisions across a key Zendesk area, influence multiple stakeholders, and build a durable Product Strategy and Operations capability for AI Agents, while Zendesk emphasizes hybrid work, inclusion, and equal opportunity.
