The Solutions Architect role is a pre-sales technical expert who collaborates with the Contact Center Platform Architecture team and customers to design customized Zendesk-based CCaS/AWS solutions and secure professional services engagements. Responsibilities include leading pre-sales technical scoping, creating detailed professional services estimates and proposals, articulating complex technical concepts to diverse audiences, maintaining deep Zendesk Contact Center product expertise, and partnering with Professional Services to ensure a smooth handoff from sales to delivery. Qualifications require strong AWS Connect and/or CCaS experience with certification, prior solutions architect experience in CCaS supporting AWS environments, hands-on experience building, migrating, and deploying cloud-based solutions, and a solid background in Amazon Connect, SaaS, and enterprise architecture, with the ability to translate objectives into technical solutions and detailed project estimates and to communicate effectively. The role is restricted to candidates physically located in Karnataka or Maharashtra with a hybrid work arrangement that requires part of each week in the local office, as determined by the hiring manager. Zendesk emphasizes equal opportunity, diversity and inclusion, may use AI screening as part of the process, and provides accommodations for applicants with disabilities while supporting a global, inclusive culture.
