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Zendesk is seeking a Senior Data Engineer for its Foundation Insights team to design, build, test, and maintain highly scalable data pipelines and analytical data models that enable cross-functional analytics and data-driven decision-making for global engineering and product teams. Responsibilities include building dimensional models with dbt in Snowflake, developing and maintaining ETL pipelines and Airflow DAGs to centralize engineering metrics across Snowflake accounts, and creating self-service data products such as Django dashboards, MCP servers for AI-powered exploration, and interactive analytics applications, plus modeling platform adoption and ROI. You will optimize performance with query optimization, pre-aggregations, and caching, implement data quality tests and monitoring to ensure accuracy, and integrate data from APIs and third-party tools into Snowflake for analytics and AI enrichment, while following CI/CD, infrastructure-as-code, code reviews, testing, and documentation practices. Required qualifications include 3-5+ years of data engineering experience, proficiency in Python and SQL, hands-on dbt experience, and experience with cloud data warehouses (Snowflake, BigQuery, Redshift, Databricks), plus strong cross-functional communication and a drive for data quality; preferred qualifications include Airflow, Terraform, Django/Flask web development, LLM/AI integration, third-party data ingestion, observability tools, and knowledge of engineering productivity metrics. Zendesk promotes a fair, inclusive workplace with a hybrid model, notes that AI screening may be used in the hiring process, and provides equal opportunity employment with accommodations for applicants who need them; if accommodations are required, contact peopleandplaces@zendesk.com.

Zendesk is hiring Digital Inside Sales Specialists to serve as frontline product experts for new and existing customers, joining a new team with training that involves travel to an office before transitioning to a hybrid schedule. The role involves handling high-volume inbound leads across phone, Zoom, chat, and email; resolving inquiries; conducting discovery calls; providing demos; and helping customers see Zendesk's value while meeting SLAs, KPIs, and a shared revenue target. Requirements include 1+ years of sales experience (SaaS experience preferred), excellent written communication in French and English, the ability to work with global prospects, strong organizational skills, and four days in the office per week. The hybrid model combines onsite collaboration with remote work part of the week, with the schedule determined by the hiring manager. Zendesk emphasizes equal opportunity, inclusion and accommodations, notes potential AI screening in hiring, and provides information about EEO rights and disability accommodations.

- The role is AI Services Consultant at Zendesk within Professional Services, focused on helping customers implement and adopt Zendesk's AI-powered Resolution Platform through technical guidance and optimization. - The mission is to provide technical solutions and remove roadblocks, acting as a trusted advisor to drive rapid value and measurable outcomes from AI deployments. - The overarching objectives are to accelerate time-to-value by driving adoption and operational excellence, serve as the customer’s AI technical expert, and lead end-to-end delivery with clear scope and timelines. - Responsibilities include technical guidance on implementation and optimization, change management and training, ensuring successful project delivery, maintaining high customer satisfaction, and cross-functional collaboration to align AI roadmaps and address blockers. - Qualifications require 3+ years in consulting/professional services, enterprise SaaS or GTM experience, API/JSON familiarity with Python preferred, adoption analytics and success plans experience, and a related bachelor's degree (advanced degrees or relevant certifications preferred); the role is hybrid with some in-office time, and Zendesk is an equal opportunity employer committed to diversity and inclusion.

Zendesk’s AI Services Consultant helps customers implement and optimize the AI-powered Resolution Platform, serving as the technical expert and trusted advisor to accelerate time-to-value through appropriate configurations, integrations, and design choices. The role’s mission is to remove roadblocks and guide customers through complex configurations with agility, driving transformative business outcomes and quick value from AI solutions. Key objectives include accelerating adoption and operational excellence, acting as the customer’s AI technical expert, and leading end-to-end project delivery with clear scope, timelines, and stakeholder alignment. Qualifications include 3+ years in Consulting/Professional Services, experience in go-to-market or GTM roles in enterprise tech or SaaS, fluency in French and English, strong communication and project management, deep AI proficiency (Zendesk AI products, REST APIs, JSON; Python preferred), and experience using adoption analytics to predict churn and growth. The role is hybrid with partial in-office work, Zendesk’s commitment to diversity and inclusion, and it notes that AI may be used to screen applications, with accommodations available upon request.

Zendesk is hiring for a Sales Development role in EMEA to drive new business, manage a busy outbound pipeline, and generate high-value opportunities across startups to enterprise customers. The role involves being a key member of the sales team, executing the regional strategy, prospecting into cold accounts and existing Zendesk divisions, and delivering an outstanding customer experience while aiming to overachieve targets. The ideal candidate is native Turkish with fluency in English, has at least 6 months in a sales-related role (preferably SaaS), strong communication and a self-starter attitude, and would work in a hybrid Lisbon-based setup. Zendesk emphasizes an inclusive culture with supportive leadership, a buddy system, flexible hybrid work, and comprehensive tools, as part of its position as a leading customer support platform with global growth and a commitment to diversity and inclusion. The company notes that AI may be used to screen applicants and offers accommodations for disabilities, with accommodations requests directed to peopleandplaces@zendesk.com.

Zendesk is hiring a Product Led Growth Sales Specialist to engage with customers in a fast-paced, growth-focused environment and contribute to shaping customer journeys. The role aims to close sales on the spot by handling inbound inquiries primarily through chat and email, with calls when appropriate, and to work alongside traditional sales to accelerate growth. Key duties include expanding within existing customers, acquiring new logos, responding to high-volume inbound leads, articulating Zendesk's value, proactively following up to resolve inquiries, becoming a product expert, initiating engaging conversations, and handing over complex deals to strategic sellers while exceeding activity and revenue metrics. Qualifications include English proficiency, prior sales experience (SDR/AE), a passion for Zendesk technology, strong organizational skills for multitasking, and a 4-days-in-office requirement within a hybrid schedule determined by the manager. Zendesk emphasizes an inclusive culture with a hybrid work model, competitive pay and benefits, diversity and inclusion initiatives, accommodations for disabilities, and notes that AI may be used in screening, as it is an equal opportunity employer.

Zendesk is hiring for a Sales Development role in the EMEA region to drive new business, recruit and coach high-potential talent, and build a strong sales pipeline as part of the company’s growth. The role involves being a key member of the sales team, managing a busy outbound pipeline, prospecting into new accounts and divisions, and generating high-value pipeline from startups to enterprise customers while delivering an outstanding customer experience. Candidates should have at least 6 months in a sales-related role, be customer-centric with SaaS experience preferred, possess a can-do/winner attitude and strong communication, and be fluent in English; a bachelor’s or master’s degree is preferred, with the role operating on a hybrid model requiring time in the Lisbon office. Zendesk presents itself as the intelligent heart of customer experience, offering a hybrid work model that combines in-person collaboration with remote flexibility and a culture of inclusion and growth. The company notes that AI may be used to screen applications, is an equal opportunity employer committed to diversity and inclusion, and provides accommodations for applicants with disabilities, with contact details provided for accommodations and EEO information.

The Employee Service Sales Specialist at Zendesk will drive growth in B2C SaaS sales by expanding the Employee Service account base and strengthening partnerships, while introducing innovative solutions to new clients and increasing Zendesk’s impact in existing accounts. You will position Employee Service use cases, collaborate with the sales team to manage the end-to-end cycle, develop ROI analyses, provide subject matter expertise, own quota attainment, and feed customer feedback to product development. Requirements include a BA/BS or equivalent, at least 10 years in HR/IT service and operations management, and at least 3 years in Employee Service sales with a proven track record of meeting targets and navigating complex deals. The role requires an entrepreneurial, collaborative mindset, the ability to understand broad HR/IT needs, excellent communication skills, travel readiness, and a hybrid work arrangement with some in-office days. Zendesk emphasizes inclusion and equal opportunity, notes AI may be used for screening, offers accommodations for applicants with disabilities, and supports diversity, equity, and inclusion, including information about EEO rights.

Zendesk's Enterprise ML team uses scalable ML, deep learning, and LLMs to influence business decisions, and the Senior AI Engineer will lead the design and deployment of sophisticated AI systems—emphasizing LLMs and agentic architectures—to translate complex AI concepts into enterprise value. Responsibilities include owning business KPIs (like churn and AI adoption), delivering production-grade LLM apps end-to-end, creating evaluation frameworks and feedback loops, building high-performance Python services, and maintaining data foundations with Snowflake, dbt, and Airflow, while acting as a technical translator for non-technical partners. They seek 3+ years in AI/ML/data science, a BA/BS in CS/DS (advanced degree preferred), a proven track record shipping production intelligent systems, and the ability to influence the product roadmap through user-centric insights and cross-functional collaboration. Candidates should have expertise in architecting and benchmarking LLM-native apps and autonomous agents, strong prompt/context engineering and model evaluation, Python proficiency for AI logic and backend services, advanced SQL, API design, familiarity with Snowflake/dbt/Airflow, and experience integrating AI-native workflows and frontend React. The role offers a hybrid work model with partial onsite collaboration, Zendesk's commitment to diversity, equity, and inclusion and equal opportunity, accommodations for disabilities, and a note about AI screening in hiring; the company invites applicants to explore opportunities worldwide.

The role of Site Reliability Engineer (SRE) at Tempo involves building a robust infrastructure to support the engineering team while emphasizing the importance of quality and efficiency. Key responsibilities include designing CI/CD pipelines, automating processes related to infrastructure, and mentoring team members in the DevOps culture. Candidates should have over four years of relevant experience in a SaaS environment, expertise in AWS and Kubernetes, as well as strong problem-solving and communication skills. Tempo offers a fully remote work environment in Portugal, unlimited vacation, and comprehensive benefits, fostering a diverse and dynamic team culture. The company, known for its Atlassian Marketplace apps, aims to support teams in optimizing their workflows and is committed to inclusivity in its hiring practices.