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This job post describes a Sales Development role in Zendesk's EMEA team, focused on driving new business by managing a high volume of inbound leads and qualifying high-value opportunities for Account Executives across Europe, the Middle East and Africa. Key duties include upselling and cross-selling before handing opportunities to Account Executives, maintaining excellent customer experience, and collaborating in a fast-paced, multicultural environment. Requirements include fluency in Spanish, proficiency in English, a passion for consultative sales, a bachelor’s or master’s degree (sales experience preferred but not essential), some SaaS or business experience, strong communication, and a self-starter attitude suitable for a hybrid Lisbon-based schedule. Zendesk frames the role within its mission as a leading customer support platform and highlights a hybrid work model designed to balance onsite collaboration with remote flexibility, offering a clear path for career growth in sales. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI screening in hiring, and provides accommodations for applicants with disabilities.

The Senior Solutions Architect at Zendesk acts as the key pre-sales technical expert, collaborating with the Contact Center Platform Architecture team and customers to design and scope customized solutions that meet business needs and secure new professional services engagements. Responsibilities include leading pre-sales technical scoping, analyzing customer requirements, recommending optimal uses of Zendesk products, creating detailed professional services estimates and proposals, articulating complex technical concepts to diverse audiences, maintaining deep technical expertise across the Zendesk Contact Center product suite, and partnering with Professional Services to ensure a smooth transition from sales to delivery. Qualifications require 3+ years of customer-facing experience (technical support or consulting), 3+ years of hands-on experience building, migrating, and deploying complex cloud-based solutions, experience implementing and supporting AWS environments with Amazon Connect being a must-have, and a strong ability to translate customer objectives into a comprehensive technical solution and detailed project estimate. Compensation includes a US annualized OTE of $206,000–$308,000 with an 80/20 base/commission mix, potential bonuses or benefits, and the role is hybrid with part of the week in the office and part remote, schedule determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI or automated screening in evaluating applicants, and offers accommodations for applicants with disabilities.

The AI Success Strategist, Customer Success at Zendesk, leads the strategic design and execution of customers’ AI roadmaps and builds executive partnerships to ensure AI initiatives start strong and scale, focusing on business impact beyond technical deployment. The mission is to own end-to-end AI roadmap delivery, translating product capabilities into clear business strategies, aligning internal and external teams, and driving adoption from initial deployment through sustained expansion, with success measured by customer satisfaction, increased automated resolution usage, and retention. Overarching objectives include accelerating time-to-value by driving adoption and operational excellence, owning multi-year AI roadmaps with cross-functional delivery, and delivering quantifiable commercial outcomes like renewals, account expansion, and predictable revenue. Responsibilities include full ownership of AI roadmap delivery, serving as design authority for deployments, shaping long-term AI vision with executive stakeholders, aligning internal teams, leading engagements, sustaining mutual roadmaps, managing channel and adoption strategy, and driving data-informed impact; the role also operates in a hybrid environment requiring partial in-office presence. Qualifications include 5+ years in customer success/experience with 1+ year AI experience, prior enterprise SaaS GTM or CS roles, experience using adoption analytics to forecast churn and expansion, a bachelor’s degree in a related field (advanced degrees or AI/PM certifications preferred), strong cross-functional influence and executive communication, familiarity with emerging AI trends, and a commitment to diversity, inclusion, and accommodations.

The Senior Product Design Manager for the Knowledge team will lead the design function for a best-in-class knowledge platform powering customer conversational AI, setting design strategy, growing and coaching the team, and ensuring an optimal end-to-end experience through cross-functional collaboration across regions. You will define and evangelize design priorities, align design work to product outcomes and business metrics, lead and scale a team of designers, and partner with Product Management, Engineering, Research, Content, and Design Systems to scope work, prioritize initiatives, and remove blockers, all while driving a research-backed design process. You will establish design standards, review rituals, contribute to the design system, mentor team members, and represent design in stakeholder forums to influence executive-level product direction and resourcing decisions. Required are 5+ years designing consumer or business SaaS apps, 5+ years managing design teams, the ability to translate user research and business goals into strategy and measurable outcomes, proven cross-functional collaboration, excellent communication skills, and experience with designing LLM integrations and AI workflows in fast-paced, distributed environments. Benefits include ownership and influence over projects, opportunities to define new standards, flexible/hybrid work arrangements, and growth; candidates must submit a portfolio, and Zendesk emphasizes equal opportunity, diversity/inclusion, AI screening, and accommodations for disabilities.

This Melbourne-based role at Zendesk's Core Services is to build the AI-powered backbone of the global customer experience, running high-scale distributed systems that handle data delivery and authentication while pushing AI-driven modernization. You will lead and empower a cross-functional engineering team, define the platform modernization roadmap (Orchestration, Data Delivery, Auth), pioneer MLOps for platform-facing models, and collaborate with PMs to ship predictably using DORA metrics, error budgets, and robust CI/CD with canary deployments and observability. The ideal candidate brings at least 2+ years of leadership in production software teams, 5+ years of hands-on experience with complex, high-throughput distributed systems (Ruby, Java, or Scala), deep cloud-native experience with AWS, Kubernetes, and modern CI/CD, plus a strong interest in AIOps or MLOps and the ability to translate technical strategy for stakeholders. Bonus points include experience in a high-scale SaaS environment, direct work with SageMaker, MLflow, or vector search architectures, and a track record of leading major re-architecture initiatives that reduced costs or improved developer velocity. Zendesk offers a hybrid work model, competitive pay and benefits, and the chance to leave a legacy on a platform used by iconic brands, along with a commitment to fairness, diversity and inclusion, equal opportunity employment, and reasonable accommodations for applicants with disabilities.

The Partner Sales Executive at Zendesk will join a growing EMEA Partner Sales Team to build, operationalize, and own the partner-led plan for the region, recruiting, onboarding, and enabling partners to drive revenue and profitability in alignment with Zendesk’s strategy while leading opportunities with partners and Zendesk Direct Sales. Daily responsibilities include building a powerful ecosystem of partners aligned with GTM priorities, achieving partner sales targets for new and expansion opportunities, assessing partner capacity and filling gaps with new recruits, and enabling partners through training on Zendesk products, systems, and enablement tools. You will develop joint business plans with top partners, align regional sales with partners, act as a liaison to help close opportunities and coordinate GTM activities, collaborate with Marketing on top-of-funnel programs, and provide excellent partner support across functions while tracking opportunities and maintaining accurate forecasts. Required qualifications include a bachelor’s degree, 5+ years in B2B software/SaaS with quota attainment, proficiency with Google Apps and CRM, strong prospecting and time-management skills, excellent communication, and the ability to build plans with C-level stakeholders; fluency in English is required with Nordic/Benelux languages a plus, plus knowledge of sales methodologies and BI/reporting is a plus. Zendesk emphasizes a hybrid, inclusive culture and equal opportunity employment, and notes that AI screening may be used in screening applicants; accommodations are available for applicants with disabilities.

Zendesk is looking for a Senior Machine Learning Engineer to build and operate GenAI infrastructure, focusing on benchmarking, evaluation, and inference to ensure AI-driven customer experiences are reliable, safe, and cost‑effective. As part of the AI/ML Platform team, you’ll design production‑grade systems for LLM benchmarking (A/B and offline), LLM proxy access, observability, cost control, and orchestration for multi‑step/agentic workflows, collaborating with ML researchers, applied teams, and product managers. You’ll build benchmarking pipelines, develop LLM proxy features (routing, safety filters, caching, rate limiting, cost attribution), and implement monitoring and alerting for latency, errors, hallucination signals, and per‑call costs, plus gold‑standard datasets for tickets, summaries, intents, and recommendations. Basic qualifications include 5+ years building/operating production ML or backend systems, strong Python and distributed systems skills, and experience with Kubernetes, Docker, cloud platforms, and evaluation pipelines; preferred qualifications include LLM/vendor experience, agentic orchestration, cost attribution, and advanced degree. The role is listed as Pune, India (onsite) with a hybrid work model; Zendesk notes eligibility limitations requiring physical location in Karnataka or Maharashtra and mentions AI screening and accommodations to support fairness, diversity, and inclusion.

Zendesk is hiring a Staff Machine Learning Engineer to shape its GenAI platform, focusing on LLMs across product lines to deliver safe, fast, and trustworthy AI experiences. You’ll architect and lead cross‑product platform capabilities (LLM Proxy, model registry integrations, vendor abstraction, cost attribution) and design scalable evaluation and benchmarking frameworks to gate model releases. You’ll define company‑wide safety and evaluation standards, identify systemic failure modes, drive reliability and observability, manage capacity planning and rate limiting, enable agentic workflows with secure integration patterns, and mentor senior engineers. Requirements include 8+ years building distributed systems/ML infrastructure, cloud‑native experience (Kubernetes, AWS/GCP/Azure), proficiency in Python and observability tooling, and a track record delivering production‑grade ML evaluation and monitoring; preferred qualifications include model registries, agentic AI, and advanced ML/NLP degrees. The role is based in Pune, Maharashtra (on-site) with hybrid arrangements; Zendesk notes location constraints (Karnataka or Maharashtra) and emphasizes diversity and inclusion, with potential AI‑driven screening and accommodations for applicants.

Zendesk is hiring an SMB Account Executive to grow its SMB SaaS customer base by pursuing new opportunities, closing deals, and aligning solutions to customers’ goals. Responsibilities include driving top-line revenue, managing and nurturing relationships, cross-selling, using data and adoption history to prospect and retain clients, and effectively communicating Zendesk's value to support customer outcomes. The role requires leading competitive sales cycles, maintaining a detailed Salesforce pipeline, delivering accurate forecasts, and collaborating with internal teams to optimize sales strategies and meet KPIs. Qualifications include a BA/BS or equivalent, at least four years of B2B SaaS sales or solution engineering experience with a track record of exceeding targets, strong prospecting, negotiating, and closing skills, and familiarity with Salesforce and Clari. The role is hybrid, requiring some onsite time at a local office, and Zendesk emphasizes an inclusive culture with accommodations and notes AI screening as part of the process.

Zendesk is seeking a Senior Staff Software Engineer (Frontend) to be the technical leader for the team, defining the architecture, execution strategy, and long-term roadmap, and building a feature-rich system to help admins onboard, adopt, and manage Zendesk products, based in Pune with a requirement to work from the office at least 3 days per week. Responsibilities include driving engineering excellence, owning system design across multiple teams, architecting reliable and scalable solutions, enforcing code quality standards, and evolving Zendesk’s architecture and data platform to improve extensibility and performance, including designing sophisticated event-driven architectures. The role demands collaboration with Product Managers, Designers, and Engineering Leaders to define 1-2 year roadmaps, proactively mitigate risks, lead large-scale improvements, build reusable components, conduct code reviews, and own end-to-end delivery of mission-critical features. It entails mentoring senior and principal engineers, promoting learning and engineering excellence, conducting strategic research, participating in on-call after training, and driving agile ceremonies and long-term technical leadership (2+ years out). Required qualifications include 15+ years of frontend experience with enterprise SaaS, 12+ years with JavaScript/TypeScript and React/Redux, deep testing experience (Cypress/Jest), REST/GraphQL expertise, autonomous leadership, multi-tenant SaaS architecture expertise, and strong English communication, plus location restrictions for Karnataka or Maharashtra and a hybrid in-office schedule, along with Zendesk’s equal opportunity and accessibility commitments.

Zendesk seeks a Manager of AI Success Strategists to scale its AI-driven Resolution Platform by building and leading a 6–10 person team that delivers predictable, measurable AI outcomes for customers, serving as both product authority and developmental coach. The role owns end-to-end delivery of customers’ AI roadmaps, translating product capabilities into business strategies, ensuring consistent execution, and maintaining cadence around outcomes such as automated-resolution adoption, time-to-value, customer satisfaction, retention, and expansion (GRR/NRR). Core responsibilities include org leadership and people strategy, strategic product partnership and roadmap influence, operational ownership with playbooks and SLAs, cross-functional coordination, executive engagement, portfolio risk forecasting, commercial growth, and responsible AI governance. Required qualifications include 7+ years in enterprise SaaS customer-facing roles (CS/PS/TA/solutions), 2+ years of people management (6–10 direct reports), AI-related experience, proven ability to forecast churn/expansion using adoption analytics, and strong cross-functional influence and communication; a bachelor’s degree is required, with advanced degrees or AI certifications preferred. The role offers a hybrid work model, highlights Zendesk’s commitment to diversity and inclusion, and notes that AI may be used to screen applications, with accommodations available for applicants with disabilities.

Zendesk is hiring a Manager of AI Delivery in Professional Services to lead a team of 6–10 consultants, serving as both the product authority and coach to deliver quick time-to-value through AI-enabled customer configurations. You will manage and grow the team, set strategy and operating rhythms, ensure proper staffing, tightly scope projects, escalate blockers, and align with Sales, Customer Success, and Product on customer roadmaps and success metrics. The overarching objective is to scale the AI Delivery organization, deliver predictable, measurable customer outcomes with time-to-value, and drive a repeatable AI delivery motion that supports retention and expansion. Strategic responsibilities include building the AI delivery operating model, owning capacity and staffing, driving outcome-based execution, leading cross-functional alignment, and developing team capability and product authority at scale. Requirements include 7+ years in enterprise SaaS/Professional Services with 2+ years in people management (6–10 direct reports), prior GTM/customer-facing experience, adoption analytics to forecast churn and growth, a relevant degree, and strong cross-functional influence, with the role located in Karnataka or Maharashtra and a hybrid in-office schedule, along with Zendesk’s commitment to equal opportunity and AI-based screening.

Zendesk is revolutionizing customer experience and employee services with a unified Resolution Platform powered by AI and cloud technologies, helping top brands replace outdated contact center solutions. As a Solutions Consultant, you’ll partner with customers and internal teams to design and showcase AI-enabled CX/ES solutions that address real-world challenges and deliver measurable value. Your responsibilities include leading technical and business discovery and solution design, architecting AI-powered CX solutions, building integrations via Zendesk APIs and cloud platforms, collaborating with Sales, Product, Engineering, and Customer Success, driving ROI, championing AI adoption, and staying ahead with industry playbooks. The role requires 3+ years in presales or solutions consulting (or related AI/SaaS/CX roles), a strong grasp of web and scripting technologies and SaaS architectures, hands-on experience designing pilots and POCs and AI-driven demos, knowledge of AI tech such as LLMs and NLP and automation frameworks, familiarity with CX software or middleware, and excellent communication with willingness to travel. The ideal candidate is curious, outcome-oriented, customer-centric, collaborative, and an innovative problem-solver, and Zendesk supports a hybrid, inclusive workplace with equal opportunity and accommodations, including AI screening of applications as permitted by law.

Zendesk’s Core Services Packaging and Consumption team is hiring a Backend Software Engineer (preferably with Scala) to help drive feature adoption, supported by strong SQL/data analysis and domain-driven design skills. Responsibilities include collaborating across product, architecture, and frontend/backend engineers to design simple solutions from concept through production, ensuring on-time delivery, code quality, debuggability, and test coverage, while actively participating in code reviews and cross-team SDLC activities. Requirements include 3+ years in an object-oriented language (Scala preferred), experience with MySQL or DynamoDB, CI/CD experience (GitHub Actions/Jenkins), API design and distributed systems knowledge (Kafka), experience with log aggregation tools like Datadog, and a customer-first, analytical, learning-focused, team-oriented mindset with strong communication. Bonus skills include JavaScript/TypeScript, SaaS product experience, AWS (Aurora), data warehouses like Snowflake, and Ruby on Rails. The role is based in Karnataka or Maharashtra, India, with a hybrid on-site/remote arrangement; Zendesk is an equal opportunity employer committed to diversity and accommodations, and AI screening may be used in the hiring process.

The role is a West Coast Enterprise Sales Engineering leader overseeing a team of Sales Engineers and subject-matter experts to ensure Zendesk’s platform is properly scoped, architected, and presented to align with customer outcomes, ultimately driving growth and retention. Essential duties include strategic leadership to define market-winning strategies with Sales, executive advisory to C-suite stakeholders translating business hurdles into solutions via the Zendesk Resolution Platform, overseeing creation of customer-specific technical solutions, and cross-functional collaboration with Product, Sales, and Marketing to craft compelling value propositions and demonstrations. Requirements include 8+ years of experience in high-growth SaaS, CX, or AI, 4+ years of leadership scaling presales/technical consulting, with demonstrated ability to influence product direction and customer strategy, domain knowledge in CX/Employee Experience, and technical literacy in CX tools, cloud technologies, and AI/ML. The US annualized OTE range is $196,000 to $294,000 with a pay mix of 80/20 base to commission, and eligibility for bonus or benefits; final offer will be based on capabilities, experience, and location. Zendesk promotes a fulfilling, inclusive, hybrid work culture with equal opportunity, ongoing diversity, equity, and inclusion efforts, and accommodations for applicants with disabilities, with AI possibly screening applications.

Zendesk is seeking a Senior/Staff Software Engineer (Frontend) to act as the technical leader for the team, defining the architecture, execution strategy, and long-term roadmaps for a feature-rich system that helps admins onboard, adopt, and manage Zendesk products while enabling internal teams to integrate solutions. The role is based in Pune with a requirement to work from the office at least 3 days a week, adopting a hybrid model that combines onsite collaboration with remote work. Responsibilities include driving engineering excellence across multiple teams, making high-impact technical decisions, ensuring code quality and scalability, evolving Zendesk’s architecture and data platform, and implementing event-driven architectures with real-time tracking and rule-based workflows, along with end-to-end delivery and on-call participation after training. Required qualifications include 8+ years of frontend experience building enterprise SaaS or large web apps, strong JavaScript/TypeScript with React/Redux, experience with testing libraries like Cypress/Jest/RTL, REST API design and data layer implementation, CI/CD proficiency, and demonstrated leadership and multi-tenant SaaS expertise with strong communication. Why you should apply: the role offers impact at scale, the chance to work with a top-tier team on meaningful projects, opportunities for leadership and growth, and a hybrid-friendly culture, plus notes on location eligibility (Zendesk can hire candidates located in Karnataka or Maharashtra) and commitments to diversity, AI screening, and accommodations.

Zendesk is seeking a dynamic recruiter to join the Go To Market – Professional Services teams in the Americas, in a 360, end-to-end role handling sourcing, screening, and business partnering with Zendesk leaders. Responsibilities include planning and executing recruiting and pipelining goals, attracting diverse talent, maintaining recruiting records, anticipating hiring needs with Hiring Managers, prioritizing multiple requisitions, and collaborating with the rest of the Recruiting team while independently sourcing to build candidate pipelines. Candidates should have 5+ years of in-house full-cycle recruiting, a successful direct sourcing track record, excellent networking and communication skills, the ability to manage competing priorities with urgency, and a confident presenting style; sales market research and Portuguese are a plus. The role requires being physically located in Mexico City or Estado de Mexico, with a hybrid work arrangement that combines onsite and remote work and an in-office schedule to be determined by the hiring manager. Zendesk emphasizes fairness, diversity, and inclusion, may use AI to screen applications, is an equal opportunity employer, offers accommodations for disabilities, and provides information on EEO rights for US-based applicants.

Zendesk’s marketing organization is offering Summer 2026 internships focused on AI-powered customer experiences within a global SaaS environment. The internship includes roles such as Associate Product Marketing Specialist Intern, with a June–August 2026 timeline in San Francisco and a hybrid schedule (in-office Monday–Thursday, remote Friday). Ideal candidates are pursuing or have a bachelor’s in Business, Marketing, Communications, or related fields, graduating Winter 2026 to Spring 2027 (or recently graduated), with strong communication, multitasking, collaboration skills, and basic digital marketing tool familiarity; internships experience and interest in AI tools or global marketing are a plus. Interns will gain hands-on project work, mentorship, networking opportunities, and professional growth in areas like digital marketing, campaigns, analytics, and partner enablement, plus exposure to AI-driven innovations. Compensation ranges from $31.25 to $61.00 per hour (base rate) with potential bonuses/benefits; Zendesk is an equal opportunity employer, supports hybrid work and accommodations, and may use AI screening in the hiring process.

Zendesk is seeking a Senior Machine Learning Engineer to lead GenAI infrastructure, building benchmarking, evaluation, and inference systems to ensure AI-driven experiences are reliable, safe, and cost-effective and aligned with customer support workflows. On the AI/ML Platform team, you’ll design and deliver production-grade systems for LLM benchmarking (A/B and offline), LLM Proxy access, observability, cost control, and orchestration for multi-step/agentic workflows, collaborating with ML researchers, applied teams, and product managers. You’ll build benchmarking frameworks, LLM proxy features (routing, safety filters, caching, rate limiting, cost attribution), implement monitoring and alerting, and lead evaluation suites with gold-standard datasets for ticket replies, summaries, intent detection, and recommendations. Basic and preferred qualifications include 5+ years building and running production ML or backend systems, hands-on experience with LLMs/GenAI infrastructure, strong Python/backend skills, distributed systems, Kubernetes/Docker, cloud platforms, and proven ability in evaluation pipelines and A/B/offline testing; plus experience with LLM vendors and agentic orchestration and/or an advanced degree. Location is Pune, India (onsite) with a hybrid model; Zendesk can hire only those physically located and planning to work from Karnataka or Maharashtra, and the company emphasizes diversity, equal opportunity, AI screening in the hiring process, and accommodations for disabilities.

The Solutions Architect role is a pre-sales technical expert who collaborates with the Contact Center Platform Architecture team and customers to design customized Zendesk-based CCaS/AWS solutions and secure professional services engagements. Responsibilities include leading pre-sales technical scoping, creating detailed professional services estimates and proposals, articulating complex technical concepts to diverse audiences, maintaining deep Zendesk Contact Center product expertise, and partnering with Professional Services to ensure a smooth handoff from sales to delivery. Qualifications require strong AWS Connect and/or CCaS experience with certification, prior solutions architect experience in CCaS supporting AWS environments, hands-on experience building, migrating, and deploying cloud-based solutions, and a solid background in Amazon Connect, SaaS, and enterprise architecture, with the ability to translate objectives into technical solutions and detailed project estimates and to communicate effectively. The role is restricted to candidates physically located in Karnataka or Maharashtra with a hybrid work arrangement that requires part of each week in the local office, as determined by the hiring manager. Zendesk emphasizes equal opportunity, diversity and inclusion, may use AI screening as part of the process, and provides accommodations for applicants with disabilities while supporting a global, inclusive culture.

Zendesk is seeking a Principal Technical Program Manager in Product Development to lead multiple cross-functional, complex AI Agent programs that deliver measurable business outcomes and support Level 1–3 OKRs, with an end-to-end view of value creation and proactive risk mitigation. The role requires translating strategy into executable plans, driving the narrative with senior leaders, and ensuring high-quality, predictable delivery through governance, change management, and stakeholder alignment across a globally distributed team (EMEA, APAC, AMER). Responsibilities include leading concurrent programs end-to-end, initiating and governing programs from kickoff through operationalization, driving OKR delivery, identifying cross-functional dependencies early, and facilitating decision-making with executive presence and clear updates. Basic qualifications include significant experience leading complex software/engineering programs, the ability to independently manage multiple cross-functional programs, strong planning, risk management, and change control, plus proficiency with AI-enabled delivery, data analytics, and tools like Jira/Confluence; preferred qualifications include scaling processes, mentoring others, aligning roadmaps, and partnering with Directors/VPs on OKRs. Zendesk emphasizes hybrid work, equal opportunity and diversity, candidate privacy and AI screening policies, and accommodations for applicants with disabilities, with contact information provided for accommodations.

Zendesk is hiring a Customer Success Manager to own customer relationships and drive adoption, ROI, and growth using its AI-powered Resolution Platform, shaping the future of customer experience. The role emphasizes proactive health management and outcome-driven engagement, acting as an evangelist for Zendesk’s AI and automation capabilities to deliver measurable value. Responsibilities include end-to-end ownership from onboarding to renewal, designing success plans, coordinating with Professional Services, forecasting renewals, identifying expansion opportunities, and building executive-level partnerships. Candidates should have 5+ years in customer success or related roles in enterprise SaaS, a relevant bachelor’s degree, experience driving adoption of SaaS/AI solutions, the ability to influence stakeholders, and proficiency with CS tools and analytics. The job is hybrid with partial in-office work, and Zendesk notes its commitment to diversity and inclusion, potential use of AI in screening, and accommodations available for applicants with disabilities.

The Principal, Business Transformation at Zendesk's Transformation & Operations Excellence team will lead high-priority, cross-functional strategic initiatives aimed at accelerating enterprise performance and aligning corporate strategies with execution, partnering with senior leaders and, at times, external stakeholders such as private equity owners or consultants. The role owns end-to-end planning and execution, translating corporate strategies into execution-ready initiatives, driving cross-functional teams, governance, business case development, organizational design/change management, and even AI-first initiatives to deliver sustained business outcomes. It also requires providing strategic, data-backed guidance to leadership, building and leading program teams, creating tracking systems and executive reporting, managing risks and obstacles, and embedding changes through change management, while maintaining a hybrid work arrangement with time in the Mexico City office. Ideal candidates have 7–10 years of experience in management consulting, corporate strategy, program management, operations improvement, or related fields, with a proven track record delivering large-scale programs (preferably including AI-driven transformations), strong cross-geography collaboration, executive presence, and the ability to synthesize priorities and drive consensus; certifications such as PMP, Prosci, and Lean Six Sigma are a plus, along with English fluency. Zendesk emphasizes hybrid work, diversity and inclusion, and equal opportunity; applicants must be located in Mexico City or Estado de Mexico, with a hybrid in-office schedule, and there may be AI screening, with accommodations available upon request.

The role is an onsite IT Associate Service Desk at Zendesk’s San Francisco office, serving as a frontline IT ambassador who provides hands-on support for Mac/Windows, SaaS apps, hardware provisioning, and a seamless employee tech experience. It blends traditional Tier 1 ticket management with advanced onsite troubleshooting, event support, and direct user engagement, including managing onsite video conferencing and supporting office events. Key duties include setting up and deploying new hire devices, provisioning/deprovisioning cloud accounts, maintaining asset lifecycle records, and supporting internal IT tools. Requirements include 1–2+ years in IT support, strong cross-platform troubleshooting, experience with ticketing systems (Zendesk preferred), familiarity with cloud tools (Okta, Google Workspace, Atlassian, JAMF, Zoom), basic networking, and the ability to work onsite full-time with occasional after-hours; salary ranges from $63k to $95k base in the US, with a hybrid schedule determined by the manager. Zendesk champions diversity, equity and inclusion, may use AI in screening applications, and provides reasonable accommodations; it is an equal opportunity employer.

Zendesk is hiring a Staff Data Platform Engineer (DevOps-focused) to join its Enterprise Data & Analytics team in Pune and help build the data platform that powers next-gen reporting, analytics, and AI/ML integration across Zendesk’s products. You will lead architecture and roadmaps, define end-to-end data platform architecture across ingestion, transformation, storage, and governance, establish standardized data contracts, schemas, and tooling, and conduct build-vs-buy evaluations and pilots for new technologies. You will deliver platform capabilities at scale by designing secure, highly available data services and pipelines for large workloads, establishing SLOs/SLIs, implementing observability and incident response, and raising the bar with standards for data modeling, testing, CI/CD, Infrastructure as Code, and reproducibility. Basic qualifications include 10+ years of industry experience with at least 5+ years as a DevOps engineer, 4+ years building CI/CD pipelines (GitHub Actions/Jenkins, with GitHub Actions preferred), 3+ years leading cross-team initiatives, AWS experience, Terraform, Kubernetes, Python/Go/Java/Scala, SQL, and strong communication. Preferred qualifications include 3+ years building scalable data infrastructure with automation, experience with ETL orchestrators like Airflow, familiarity with dbt and data governance/security, and the role is located in Karnataka or Maharashtra with a hybrid work arrangement; Zendesk emphasizes inclusivity and may use AI screening with accommodations available.

Unleash, now part of Zendesk, is seeking a Data Scientist in Tel Aviv to develop and deploy AI capabilities powering the agentic AI experience, from designing retrieval and ranking models to implementing them in production-grade systems. You will build and deploy data-driven solutions that power the core AI search engine, owning the full lifecycle—from initial data exploration and modeling to production rollout and real-time monitoring—ensuring deployments are scalable, reliable, and performant. You'll work in a tight-knit, high-velocity R&D environment where your ideas turn into code in days, focusing on improving data processing flows, model efficiency, system stability, and long-term maintainability. Requirements include 3–5 years as a Data Scientist with a track record of shipping models to production, strong Python and software engineering practices, a solid grounding in classical ML through deep learning, and hands-on experience with Docker, Kubernetes, and cloud platforms (AWS, GCP, or Azure). Nice-to-have skills include RAG pipelines, agentic RAG architectures, and vector databases; Zendesk emphasizes hybrid work, diversity and inclusion, AI-based applicant screening, and accommodations for applicants with disabilities.

The Gen3 system is a cutting-edge, goal-oriented AI agent platform for chat and voice assistance, and Zendesk is hiring a Senior Machine Learning Scientist to own a product area and translate cutting-edge ML research into real customer value. Responsibilities include designing and testing novel AI solutions for business problems, owning end-to-end research projects, providing peer review, staying current with NLP/ML literature, working with ML engineers to productionize, rapid prototyping with production considerations, and collaborating with product managers to define the roadmap. Qualifications include a degree in CS/ML/etc, proven ML/NLP research (industry experience preferred), ability to implement ideas from literature into proof-of-concept models, a practical approach to solving business problems, with a bonus for conversational AI and strong communication and teamwork skills. Success is measured by alignment with the product roadmap and goals, effectiveness collaborating with cross-functional teams, and the ability to discover, prioritize, and champion new opportunities. Zendesk is a global customer-relationships software company that emphasizes diversity and inclusion, offers hybrid work, is an equal opportunity employer, and provides Candidate Privacy notices and accommodations; recruitment may use AI screening, and Zendesk outlines its privacy and accommodation processes for applicants.

Zendesk is hiring an Incident Response Lead to own incident management for internal IT services, serving as Incident Commander during major outages and coordinating triage, swarming, and stakeholder communications across critical SaaS apps. The role combines technical triage, process ownership, and calm coordination under pressure, partnering with Observability, Problem Management, and Change Management to reduce MTTR and improve reliability. You will lead incident triage and restoration, drive dynamic response teams, facilitate post-incident reviews, maintain runbooks and escalation paths, and collaborate with Service Desk on intake and escalation criteria. Requirements include at least 5+ years in incident management/SRE/NOC/IT operations, ITIL knowledge, experience with high-severity incidents, and familiarity with tools like Incident.I/O, PagerDuty, and monitoring platforms; nice-to-have ITIL 4, scripting, SRE concepts, and SaaS experience. The role is hybrid with a Poland salary range of zł171k–zł257k, and Zendesk emphasizes equal opportunity, diversity and inclusion, along with information about privacy, AI screening, and accommodations.

Zendesk is hiring for a Sales Development role in EMEA to drive new business, build a high-potential talent pipeline, and coach for sales excellence, with a focus on outbound prospecting across startups to enterprise accounts. The role is a key part of the sales team, responsible for running a busy outbound pipeline, delivering top-notch customer experience, and creatively sourcing leads using social tools while representing the brand. Candidates should have at least 6 months of sales-related experience, a passion for consultative SaaS sales, strong written and verbal communication, fluency in English and Arabic, and a bachelor’s or master’s degree preferred, plus a self-starter, “winner” attitude with a track record of overachieving. The position is hybrid, based near Lisbon, requiring in-office presence part of the week with the specific schedule determined by the hiring manager, combining collaboration with remote work. Zendesk emphasizes equal opportunity and a commitment to diversity and inclusion, may use AI screening, offers accommodations for disabilities, and invites applicants to apply through their careers site.

Zendesk is hiring a highly technical Principal Product Manager to shape AI-powered features for automating customer experience tasks, including an AI copilot for agents and admins, using LLMs and ML. You’ll own the roadmap for agent efficiency, automation, and customer satisfaction on the Zendesk platform, synthesize customer insights and market trends, and lead cross-functional teams to bring features from concept to launch. Requirements include 7+ years of PM experience in fast-paced, agile environments, strong prioritization and data-driven decision making, the ability to balance long-term vision with incremental value, excellent communication, independence, and experience building AI-powered features. Nice-to-have items include CX industry experience, prior ML-based feature launches, and the ability to define KPIs and data-driven metrics. The role offers ownership, impact, collaboration with a skilled team, a hybrid work model, a competitive salary, and a commitment to diversity and accommodations.

The role is a Data Product Manager for Foundational Data Assets tasked with owning the strategy, roadmap, definition, implementation, and maintenance of the company’s key business metrics, aligning data-driven decisions with strategic goals. Responsibilities include metric definition and governance, collaborating with senior stakeholders across departments to define metrics, establishing definitions and data sources, and maintaining a comprehensive data dictionary. It also covers data implementation and maintenance, working with engineering to implement calculations and dashboards, prioritizing enhancements, ensuring timely updates, and resolving data discrepancies. Additional duties include strategic analysis and reporting, providing insights on trends and risks, and delivering regular reports and dashboards to senior management, plus stakeholder management and cross-functional collaboration. Qualifications include a quantitative degree and 5+ years in data product management or analytics, experience with data platforms (e.g., Snowflake, dbt), strong communication skills, and the role offers a US base salary range of $183,000–$275,000 with hybrid work, along with Zendesk’s commitments to diversity and accommodations and AI screening as part of the process.

The Finance & Strategy team acts as trusted advisors to inform C-level decisions, and this Senior Finance Manager role will partner with Product & Engineering to build financial and KPI models to scale the Product Roadmap. Responsibilities include serving as the lead partner to Product Development with financial and non-financial analyses, building models for product launches (TAM/SAM/SOM, ARR targets, COGS, and operating expenses), conducting ongoing/ad-hoc analyses, delivering KPI reporting, and driving cross-functional process improvements. Additional duties include owning standardized budgeting and internal/external reporting, coordinating with the Controller’s group to ensure accuracy during close, and applying accounting knowledge to forecasts. Requirements include 10+ years of experience in technology, banking, private equity, corporate finance, economics or consulting; advanced skills in building scalable financial models; strong analytical, communication, and leadership potential; a self-starter capable of thriving under ambiguity and tight deadlines, with the ability to grow and lead finance teams and experience with planning tools and systems like Adaptive or Hyperion. The position offers a US base salary of $147,000-$221,000 (with potential bonuses/benefits), a hybrid in-office/remote work arrangement, and Zendesk’s commitment to diversity, inclusion, and accommodations for disabilities, with AI screening possibly used in recruitment.

Zendesk is hiring a highly skilled Analyst to lead the “Analysis” area within its BI team, balancing technical and soft skills to establish the function's foundation, ensure data cleanliness, and deliver impactful business insights. The role involves defining new methodologies, standards, governance guidelines, leading projects, mentoring peers, presenting to stakeholders, and stepping in as the team leader when the manager is unavailable. Key duties include refining requirements with internal customers, translating business needs into BI solutions, creating learning materials, performing data profiling, transforming data into dashboards/reports/datasets, conducting moderate to complex statistical analyses, and collaborating with data engineers for validation. Requirements include 6+ years in Analytics/BI, proficiency in SQL and data analysis, experience building dashboards, strong business acumen, and leadership; nice-to-have items include management experience, Python, Looker, Tableau, and project management, with a mandatory location in Mexico City or Estado de Mexico and a hybrid in-office schedule. Zendesk emphasizes an inclusive, hybrid work culture, notes that AI or automated decision systems may screen applicants, and is an equal opportunity employer offering accommodations for applicants with disabilities.

Zendesk is seeking a versatile Development Analyst who blends data engineering, dashboard development, and AI/cloud work within Agile methodologies. The role’s responsibilities include building data pipelines in DBT using SQL, creating and maintaining dashboards in Tableau and Looker, defining new metrics and methodologies, and maintaining the technology stack including AI implementation. Required qualifications are SQL with 5+ years, databases with 4+ years, building dashboards with 4+ years, and Python with 3+ years. Nice-to-have skills include cloud platforms, machine learning/AI, data visualization tools (Tableau, Looker), general software development experience, DBT, Agile 2+ years, and data engineering. The position requires being physically located in Mexico City or Estado de Mexico with a hybrid work arrangement, and Zendesk emphasizes equal opportunity, inclusion, potential AI screening, and accommodations for disabilities.

Zendesk is seeking a Corporate Account Executive to grow its Australia B2B SaaS customer base by hunting new opportunities and closing deals of varying sizes. The role involves driving top-line revenue, nurturing relationships for high satisfaction and retention, cross-selling additional products, leveraging data insights and customer adoption history to prospect and retain clients, and leading competitive sales cycles while maintaining a robust Salesforce pipeline and forecasts. Required qualifications include a BA/BS or equivalent and at least two years of B2B sales or solution engineering experience, with a proven ability to manage and expand customer relationships, present and negotiate effectively, and familiarity with Salesforce and Clari. Zendesk emphasizes its mission to power exceptional customer experiences, supports a hybrid work model with multiple offices and remote options, and commits to diversity and inclusion while noting AI may be used in screening. The job requires a hybrid in-person schedule (part of the week in the local office) as determined by the hiring manager, with accommodations available for applicants with disabilities.

Zendesk is seeking an SMB Account Executive to grow its SMB base in SaaS by hunting for new opportunities, closing deals of varying sizes, and building cross-functional relationships to drive revenue aligned with customers’ goals. You’ll drive top-line revenue by acquiring new customers and expanding existing accounts, nurture relationships for satisfaction and retention, actively cross-sell, use data insights to refine prospecting and retention, articulate Zendesk’s value, lead competitive cycles, maintain a robust Salesforce pipeline, forecast accurately, collaborate with internal teams, and meet or exceed activity and pipeline KPIs. Qualifications include a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering with a track record of exceeding targets, experience managing multi-level relationships, strong presentation, negotiation and closing skills, solid prospecting and territory planning, entrepreneurial spirit and collaboration, knowledge of industry trends and decision makers, excellent organization and multitasking, and familiarity with Salesforce and Clari. The role is hybrid, offering a rich onsite experience with remote flexibility; you’ll need to attend a local office part of the week, with the in-office schedule determined by the hiring manager. Zendesk emphasizes powering exceptional customer experiences and is an equal opportunity employer committed to global diversity, equity, and inclusion; AI may be used in screening, accommodations for disabilities are available, and contact information is provided for accommodations.

Zendesk is hiring a Senior AI Services Consultant within its Professional Services team to lead AI delivery on the AI-powered Resolution Platform, acting as the technical and product expert to guide customers through configuration for rapid value. The role’s mission is to provide technical solutions, remove roadblocks, and drive adoption and optimization of Zendesk AI solutions to achieve measurable business outcomes. Core responsibilities include technical guidance on implementation, change management and training, end-to-end project delivery, maintaining high customer satisfaction, and cross-functional collaboration to align the customer AI roadmap. Qualifications require at least 5+ years in consulting/professional services, experience in GTM roles in enterprise tech/SaaS, use of adoption analytics and success plans, a bachelor’s degree with advanced degrees or AI strategy/PM certifications preferred, and strong consulting, communication, project management, and AI proficiency plus adaptability and continuous learning. The role supports a hybrid work model (2 days in-office normally, with 3–4 days per week during the first 90 days; exact in-office schedule determined by the manager) and reflects Zendesk’s commitment to diversity, inclusion, equal opportunity, accommodations, and responsible use of AI in screening applicants.

Zendesk is seeking a strategic, technically fluent Product Manager for MarTech & Digital Systems to own the vision, roadmap, and execution of the marketing technology and digital experience stack, partnering with Marketing, MarketingOps, and SalesOps while enabling modern monetization models including usage- and consumption-based pricing. The role treats internal GTM and digital systems as a product, ensuring seamless data flow, scalable architecture, and reliable performance from top-of-funnel channels through to closed-won outcomes, while leading the evaluation and AI-based enhancements for efficiency and personalization. Key responsibilities include defining the Digital & MarTech product vision and backlog for CMS, eCommerce, trial flows, and core MarTech (Marketo, Salesforce); shaping AI and automation strategy; enabling digital channels; managing system architecture and integrations; and ensuring data quality and governance (GDPR/CCPA) with cross-functional alignment. You will partner with Digital Marketing & Content for platform capabilities (SEO, CMS/eCommerce, AI-assisted content), with MarketingOps for advanced segmentation and AI-driven workflows, with SalesOps for lead routing and SLA architectures, and with IT/Engineering to lead agile ceremonies and maintain security and governance. Required qualifications include 5+ years in Product Management or related roles with technology ownership; deep domain expertise in B2B GTM lifecycles and PLG/trial models; AI/ML fluency; strong knowledge of enterprise web/digital tech (AEM, Adobe Commerce/Magento, Adobe Analytics, Adobe Target; Marketo Engage; Real-Time CDP) and CRM (Salesforce); integration and iPaaS experience; Agile/Scrum experience; plus preferred AI-native GTM tools, routing/orchestration and ABM/intent platforms, relevant certifications, and a US base salary range of $183k–$275k with a hybrid in-office/remote work schedule.

Zendesk seeks an Engineering Manager in Pune to lead product engineering teams, with an in-office requirement of at least three days a week and multiple EM roles across PLG, Platform, and other teams. The role involves leading a team of 10-12 engineers, coordinating with Engineering, Product Management, Marketing, and Design to improve software delivery and service reliability, and guiding technical challenges around scalability and performance. You will champion engineering excellence, ensure best practices in coding, testing, and observability, drive a high-performance culture, and conduct regular 1:1s focusing on performance, growth, and well-being. Candidates should have 12+ years in the industry with 3-4 years in technical leadership, be proficient with React/Angular/JS stacks and languages like Java or Ruby, experienced with cloud platforms (AWS/Azure/GCP), and possess strong cross-functional communication and agile Scrum experience. The company supports hybrid work, but notes hiring is restricted to candidates physically located and planning to work from Karnataka or Maharashtra, and Zendesk emphasizes equality, diversity, inclusion, and accommodations for applicants with disabilities.

Zendesk is offering a 3-month paid, full-time internship in Kraków, Poland, from July to early October 2026 in the Product and Engineering Organization, with the possibility of a full-time job offer after completion. Interns will pair with experienced engineers, ship code to production, use metrics and distributed tracing, and gain hands-on experience with real-world challenges and modern technologies. You can choose from several teams across languages such as Ruby on Rails, Java, Scala, PHP, or Golang, depending on your interests, and you will develop skills in problem-solving, writing maintainable code, collaborating across time zones, and working in an agile environment. Basic qualifications include being enrolled in a computer science or related degree (preferably in your penultimate year), having basic coding skills in at least one listed language, being authorized to work in Poland, and residing in Kraków for the duration of the internship. Zendesk emphasizes diversity and inclusion, offers a hybrid work model with some in-office days, and provides an annualized base salary around 98,280 PLN with potential bonuses or benefits, while also noting AI screening and accommodations for applicants.

Zendesk is hiring a Manager — AI Services Consulting to lead a 6–10 person team delivering AI-enabled customer service solutions, blending deep product expertise with people leadership to deliver quick time-to-value for customers. The mission is to scale the AI delivery organization, set strategy and standards, ensure staffing and scoping, and align with Sales, Customer Success, and Product on roadmaps and success metrics to drive adoption, retention, and expansion at scale. Key responsibilities include building and scaling the AI delivery operating model, owning capacity and staffing, delivering outcome-based projects on time and within scope, driving cross-functional go-to-market alignment, and developing team capability and product authority at scale. Required qualifications include 7+ years in enterprise SaaS professional services or related roles with 2+ years managing customer-facing teams of 6–10, AI-related experience, GTM or CS/solutions roles, adoption analytics experience, a bachelor’s degree (advanced degrees or AI certifications preferred), and strong cross-functional communication. The role is hybrid with part in-office required (first 90 days 3–4 days/week; afterward about 2 days/week); Zendesk emphasizes fairness, inclusion, and accommodations, and notes that AI may be used in screening.

Zendesk is a leading customer experience and support platform that is rapidly growing, and it is seeking motivated professionals who are eager to pursue a career in software sales. The role is primarily phone-based and focuses on inbound lead qualification from Japanese inquiries, trials, and demos, with the goal of identifying and developing sales opportunities for the Japanese sales pipeline. Key responsibilities include generating the Japanese-market pipeline, efficiently handling inbound marketing leads, engaging with executives, identifying needs, proposing solutions, arranging meetings, and reporting progress to the sales manager on a monthly basis. Requirements include at least one year of sales experience, strong communication and problem-solving skills, multitasking and time management abilities, native Japanese, and a bachelor’s degree is preferred. The company offers benefits such as insurance, remote-work and device allowances, a Recharge Friday program, and a hybrid working model, while fostering a high-performance, diverse and inclusive culture and upholding equal opportunity with AI screening and accommodations for applicants with disabilities.

Zendesk is seeking a high-performing Senior Commercial Account Executive for its Japanese team to lead sales leadership and strategic platform initiatives for Zendesk’s most visible customers. Responsibilities include leading and developing a subset of commercial accounts, creating new business and expansion opportunities, shaping GTM strategy with the larger team, building multi-year account plans, nurturing CXO relationships, developing partner ecosystems, following the sales process, and coordinating with Solution Architecture to relay customer feedback that can influence product direction. Requirements include 6+ years in enterprise software (SaaS/CX preferred), a track record of direct new business in Japan and selling to VP/C-level executives in the mid-market/commercial segment, experience closing complex sales cycles with solution selling, consistent over-achievement, strong communication skills, and willingness to travel in a dynamic agile environment. The role features a Hybrid work model with part of the week in the local office and flexibility to work remotely, and Zendesk emphasizes its commitment to customer experience, diversity and inclusion, equal opportunity, and transparency about potential AI screening of applications. Zendesk also states it provides accommodations for applicants with disabilities or disabled veterans and offers a contact for accommodation requests.

Zendesk is transforming customer experience and employee services with its AI-powered Resolution Platform, helping top brands deliver smarter, faster, and more personal service at scale. As a Senior Solutions Consultant, you’ll be a trusted advisor and technical thought leader who architects AI-driven CX and ES solutions and partners with Sales, Product, Engineering, and Customer Success to drive measurable outcomes. You’ll lead technical and business discovery, translate AI capabilities into business narratives, own end-to-end technical engagements from design to pilots, integrate scalable solutions using Zendesk APIs and cloud platforms, and measure ROI to optimize impact while championing AI adoption. Requirements include 5+ years of presales/solutions consulting in SaaS/CX or enterprise software, strong web/scripting and SaaS architecture knowledge, pilot/POC experience, deep AI expertise (LLMs, NLP), domain expertise in CCaaS/ITSM/BI, excellent communication, a bachelor’s degree, and willingness to travel. Zendesk emphasizes a hybrid, inclusive culture and equal opportunity, with AI screening as part of hiring, and seeks strategic, collaborative, customer-obsessed, technically fluent innovators who stay ahead of evolving CX and ES technologies.

Zendesk is hiring a Product Led Growth Sales Specialist to join its Digital Segment, aiming to close sales quickly in a frictionless, high-performance environment. The role is inbound-focused, handling chat and email inquiries from new and existing customers, with calls used strategically to close deals and deliver excellent experiences. Key responsibilities include driving expansion within existing customers, acquiring new logos, articulating Zendesk’s value, proactively following up on inquiries, becoming a product expert, engaging customers quickly, and collaborating with core sales to hand off more complex opportunities. Qualifications include English proficiency, prior sales experience (SDR or AE), a genuine passion for Zendesk technology, strong organizational skills, ability to multitask in a fast-paced setting, and the requirement to work in-office four days a week. Zendesk offers hybrid work, competitive compensation and benefits, a diverse and inclusive culture, and accommodations for applicants with disabilities, along with an AI screening note and commitment to equal opportunity.

Zendesk is seeking an Employee Service Sales Specialist with a B2C SaaS focus to expand the Employee Service account base, build relationships with key decision makers, and introduce innovative solutions to new customers while deepening existing partnerships. Responsibilities include positioning Employee Service use cases, collaborating with the sales team to manage the full sales cycle, delivering ROI analyses, providing subject matter expertise, owning quota attainment, and feeding customer feedback to product development. Requirements include a BA/BS or equivalent, at least 10 years in HR/IT service and operations management, at least 3 years in Employee Service sales with a strong quota history (President’s Club a plus), and the ability to navigate complex multi-month sales processes and travel as needed. The role is hybrid, requiring some in-office presence with remote work flexibility, and the specific in-office schedule is determined by the hiring manager. Zendesk emphasizes equal opportunity, diversity, and inclusion, notes that AI may screen applicants, and provides accommodations for disabilities.

Zendesk’s Digital Inside Sales Specialist is a founding member of a new team focused on high-velocity software sales and delivering an excellent customer experience by becoming a product expert who articulates Zendesk’s value to informed buyers; the role requires working from Zendesk’s Lisbon office three days a week in a hybrid arrangement. Responsibilities include handling a high volume of inbound leads and existing customers mainly via chat and email, resolving inquiries to drive online conversions, becoming a Zendesk product expert, and conducting discovery calls and product demos to show value. You will meet or exceed SLAs and KPIs (including ticket volumes, response and resolution times, and productivity) and contribute to a shared revenue target, with a focus on surpassing activity, pipeline, and revenue goals weekly. Ideal candidates will have excellent English writing skills (an additional language such as French, Dutch, or Arabic is a plus), 1+ years of sales experience with SaaS preferred, strong organizational abilities to multitask many opportunities, the ability to thrive in a fast-paced environment, and must work in-office 3 days per week. Zendesk emphasizes a hybrid, inclusive work culture and is an equal opportunity employer; AI may be used to screen applications, and reasonable accommodations are available for applicants with disabilities.

Zendesk is offering a 3-month paid Student Developer internship in its Product and Engineering Organization in Copenhagen, Denmark, from July to early October 2026, with the best interns offered a full-time position after completion. As a Student Developer, you’ll pair with experienced engineers to understand the technology stack, ship your code to production, and use metrics and distributed tracing to instrument changes. The role focuses on building applications, gaining hands-on experience with real-world challenges and cutting-edge technologies, and collaborating with teammates across time zones in an agile environment. Basic qualifications include being enrolled in a Computer Science or related degree (penultimate year preferred), having basic coding skills in at least one language, being authorized to work in Denmark (no visa sponsorship), and being located in Copenhagen for the full contract. Zendesk emphasizes diversity, equity, and inclusion, offers a hybrid work model, may use AI for screening, and is an equal opportunity employer that provides accommodations upon request.

Zendesk is seeking a Product Manager/Owner for its Employee Technology Platforms to lead the employee experience across enterprise collaboration tools like Google Workspace, Slack, and Zoom in a hybrid workplace. The role involves partnering with leadership and cross-functional teams to define strategy and roadmaps, ensure a world-class, consistent user experience, and drive tool adoption with analytics. Responsibilities include conducting user research, leading agile ceremonies, prioritizing requests for new functionality, and contributing to various collaboration initiatives. Basic qualifications require 5+ years in product/owner roles with an employee focus, 3+ years managing Zoom/AV or similar tools, strong UX and Agile skills, and strong presentation abilities; location is Mexico City or Estado de Mexico with a hybrid in-office schedule determined by the hiring manager. Zendesk emphasizes an inclusive, flexible culture, notes AI may screen applicants, and is an equal opportunity employer that provides accommodations for disabilities.

Zendesk is seeking an AI Services Consultant to help customers implement and optimize its AI-powered Resolution Platform and to build an AI delivery methodology. The mission is to provide technical solutions, remove roadblocks, and act as a trusted advisor guiding complex configurations to drive measurable business outcomes. The overarching objectives are to accelerate time-to-value, be the customer’s AI technical expert, and lead end-to-end project delivery with clear scope and timelines. Responsibilities include providing technical guidance, change management and training, delivering successful AI projects with high customer satisfaction, and collaborating cross-functionally to align the AI roadmap with business goals. The role requires 3+ years of consulting or professional services experience, enterprise SaaS GTM experience and adoption programs, relevant degrees and certifications, strong program management and communication skills, and it offers a hybrid work model with partial in-office time, all within Zendesk’s commitment to diversity and inclusion.

Zendesk is hiring a Senior Product Designer for the Knowledge team to create a best-in-class knowledge platform that powers AI-driven self-service and rethink the Help Center, collaborating with product managers, engineers, researchers, content strategists, and distributed teams across Poland, Denmark, Portugal, and other regions. You will design future Knowledge capabilities, interaction models, flows, wireframes, and high-fidelity mockups, partner with product and engineering to develop capabilities, and present and defend design solutions to partners and senior executives. Requirements include 5+ years of SaaS design experience, 2+ years in Content Management or Integration Systems, experience with LLM/AI feature workflows, the ability to operate in a technical environment, and a strong design process with rapid prototyping. Benefits include ownership of projects, opportunity to define new standards in an emerging space, flexible hours and hybrid work, and a collaborative environment for learning and growth, with a portfolio or work samples required to apply. Zendesk is an equal opportunity employer committed to global diversity, equity, and inclusion, supports a hybrid work model with some in-office time, offers accommodations upon request (contact details provided in the posting), and may use AI screening as part of the application process.

The Technical Architect role is to understand, detail, and implement customer requirements, collaborate with customer SMEs to design Zendesk integrations, and ask questions to clarify use cases to ensure the customer’s success. Responsibilities include leading technically oriented conversations with current and prospective customers, coordinating with consulting, support, and account management to position and validate solutions, translating complex concepts for executive audiences, providing field feedback to influence product development, designing proofs of concept and technical solutions, proposing validated workarounds, and leading high-level discussions across a broad range of technologies. Requirements include a bachelor’s degree (or equivalent) plus 1–2+ years of experience delivering consulting services or programming in languages like Ruby, Python, Java, C#, or JavaScript; strong analytical and solution-scoping abilities; experience with RESTful APIs and backend/frontend development; experience in SaaS; high energy and excellent communication; and English proficiency (additional languages a plus). Nice-to-have items include experience in global teams, familiarity with a backend language, hands-on Zendesk product experience, Zendesk Administrator Certification, and Zendesk App Developer 1 Certification. The company promotes a hybrid work model, a culture of diversity and inclusion, flexible hours and remote work options, social impact and accommodations for disabilities, and notes that AI may be used to screen applicants while being an equal opportunity employer.

Zendesk's mission is to make customer experiences effortless, and with Action Builder—the next-generation iPaaS—our Connector SDK and Connector Lab in Pune are driving reusable connector patterns and rapid delivery of scalable, AI-assisted integrations. In this Senior Software Engineer role in Pune, you’ll design, build, and maintain third-party connectors using the Connector SDK, define bundles and templates to accelerate delivery, lead technical design discussions, improve tooling and documentation, and ensure connectors are secure, observable, scalable, and maintainable while mentoring junior engineers. You’ll collaborate with the SDK, platform, and product teams, apply AI to streamline connector creation, and partner with Product to identify and prioritize the most impactful connectors for customers. Requirements include 7+ years of software development (preferably in integrations or API-driven systems), strong JavaScript/TypeScript skills, familiarity with REST/GraphQL/OAuth/webhooks, hands-on experience with third-party APIs, solid systems design, a product mindset, and excellent communication; bonus points for contributing to SDK or platform tooling, iPaaS experience, or open-source contributions. The role is hybrid (3 days in the Pune office) in Maharashtra (with eligibility restricted to Karnataka or Maharashtra), offering the opportunity to shape Zendesk's Pune Product Development Center of Excellence and featuring a tech stack that includes JS/TS, React/Redux, AWS, Spinnaker/Kubernetes, Aurora/MySQL, DynamoDB, and S3.

Zendesk seeks an Accounts Payable Associate to process PO and non-PO invoices using Coupa, ensuring accurate coding, compliance, and timely payments for the company and its Philippine entity. You will manage and clean up daily AP queue tasks, file invoices and reimbursement records, review AI-extracted data for discrepancies, and resolve invoice exceptions with internal teams. The role emphasizes using AI/digital tools, participating in process improvements, supporting reconciliations and audits, maintaining data security, and delivering customer-focused service while upholding Zendesk values. Basic qualifications include 2+ years in AP/finance, familiarity with an ERP like Coupa or Netsuite, proficiency in Excel/Google, English fluency, and eligibility to work in BGC with a 2x weekly in-office requirement. Preferred qualifications include experience with invoice entry or expense processing, exposure to AI automation, strong customer service, and a background in SaaS or tech with global operations, along with a commitment to diversity, inclusion, and accommodations.

Zendesk is hiring an experienced SEO Manager to own SEO and Answer Engine Optimization (AEO) for the AMER region, preparing the company for AI-powered, answer-first discovery. The role sits at the intersection of SEO, AEO, analytics, and experimentation, requiring independent work, regular testing, and cross-team action on recommendations. Responsibilities include strategic ownership of SEO and AEO for AMER, identifying opportunities and risks, adapting strategies as search and AI surfaces evolve, and building repeatable processes and templates. Analytics and experimentation are central, utilizing GA4, GSC, SEMrush/Ahrefs/Screaming Frog, and Profound to run hypothesis-driven tests and tie results to MQLs and pipeline with dashboards. Requirements include a BA/BS and 6+ years of hands-on SEO in SaaS/enterprise, proficiency with the listed tools, strong communication, with a US base salary range of $126,000-$190,000, potential bonuses, a hybrid work model, and Zendesk's commitment to diversity and accommodations.

The AI Sales Specialist at Zendesk will drive growth and adoption of the AI product suite in a quota-carrying overlay role, partnering with the Core Account Executive team to prospect, demo, and close deals with value-driven solutions. You will own sales quotas within a defined Zendesk territory and collaborate with the core sales team to develop and execute plans that grow revenue from both existing accounts and new pursuits. In customer engagement, you’ll build strong relationships, apply value-based selling to map the AI portfolio to client goals, lead approved AI proofs of concept, and work with AI and Success teams to identify expansion and cross-sell opportunities while forecasting automation usage. The role also includes AI sales enablement responsibilities, acting as a subject matter expert and owner of enablement initiatives for the assigned territory, ensuring AEs receive product updates, plays, and market insights, and enabling effective deal pursuit. Requirements include proven quota-carrying sales experience (preferably in Conversational AI or CX), a track record of meeting targets, excellent communication, willingness to travel, and preferable overlay AE/co-sell experience, with Zendesk emphasizing hybrid work, diversity and inclusion, and fair AI-based screening and accommodations for applicants.

The Zendesk Unified Analytics Vega team is hiring an Engineering Manager to lead a cross-functional full-stack team of 6-10 engineers in building and enhancing advanced analytics solutions like HyperArc and Explore, including AI integrations. You will mentor the team, drive the development of analytics products used by thousands of end users, promote continuous improvement, and collaborate with stakeholders and other Zendesk engineering teams to align on product vision and goals. Requirements include proven full-stack management experience in analytics or data-driven products, a strong background in reporting/analytics with AI tool experience a plus, technical fluency in front-end (JavaScript/React) and back-end (Java/Ruby) with distributed systems, plus leadership, communication, and a commitment to diversity and inclusion. About Zendesk: a global customer-service software company with 100k+ paid accounts in 150+ countries, committed to diversity, equity, and inclusion, offering a hybrid work model and a candidate privacy notice; the company is headquartered in San Francisco with offices worldwide and is an equal opportunity employer. For Poland, the role offers an annual base salary range of zł324,000 to zł486,000, with actual compensation based on experience and may include bonuses or incentives, and the hybrid arrangement requires some in-office presence.

Zendesk is hiring a Machine Learning Engineer for its Enterprise ML team to develop scalable ML solutions, especially using LLMs and deep learning, and to translate data insights into actionable business value. The role involves designing and scaling end-to-end ML systems—from data ingestion and modeling to deployment, monitoring, and governance—while collaborating with data scientists, engineers, analysts, and business stakeholders. Responsibilities include building robust data pipelines, advancing MLOps practices (CI/CD, containerization, orchestration, observability), and ensuring data integrity, security, and regulatory compliance. Requirements include 3+ years in data science or ML, a BA/BS in CS or related field (advanced degree preferred), deep expertise in ML/DL/LLMs, strong Python (with Java/Scala as a plus), and experience with end-to-end pipelines and cloud data warehouses such as Snowflake (plus tools like dbt, Docker, Kubernetes, AWS). Zendesk also highlights a hybrid work model, emphasis on innovation and growth, commitment to diversity and inclusion, and the opportunity to work on high-impact, cross-functional projects.

Zendesk is offering a 12-week UX Research Intern position in Poland starting July 2026 to gain hands-on experience and learn what it takes to be a successful UX researcher. The intern will support UX research projects, plan and collect data, analyze and synthesize findings, collaborate with researchers globally, and translate insights into shareable materials for the department. Applicants should be enrolled in a postgraduate degree in a related field, have a basic understanding of research methods, be highly organized and independent, with SQL skills as a bonus, and must be authorized to work in Poland and reside there for the full duration; there is a hybrid work setup with some in-office time. The role offers a base annual salary of zł98,280, with potential bonuses or incentives, and the specific in-office schedule is determined by the hiring manager. Zendesk emphasizes customer experience, diversity and inclusion, equal opportunity employment, and accommodations for disabilities, and notes that AI screening may be used in the hiring process.

Zendesk is seeking a Product Design Intern to collaborate with designers, product managers, and engineers worldwide to research user needs, design flows, prototype solutions, and test ideas with users, with a bias toward rapid prototyping and strong design craft. The ideal candidate is curious, proactive, and excited to learn how great products are built, able to turn complex problems into simple, elegant designs, and open to feedback and cross-functional collaboration. The internship focuses on user-centered design, translating problems into intuitive experiences, rapid prototyping at all fidelity levels, cross-functional teamwork, agile iteration, defending design decisions, presenting work, and working with a diverse global team, with a hybrid schedule requiring 2–3 days in the office weekly. Requirements include active enrollment in a design-related degree (Design, HCI, UX, Psychology, or related) with graduation by 2027, a portfolio, familiarity with Figma and AI-assisted design workflows, and work authorization for the locations applied to. The Poland base salary is zł98,280, and Zendesk emphasizes diversity, equity, and inclusion with hybrid work, possible AI screening of applications, equal opportunity employment, and accommodations for applicants with disabilities.

The role is Marketing Automation Senior Manager responsible for end-to-end execution of email nurture campaigns using Marketo, partnering with demand gen, field marketing, and customer success to optimize customer experience and performance. Key duties include defining strategic goals, driving cross-team priorities, ensuring on-time campaign launches, managing team workload in Asana, monitoring milestones, resolving issues, and maintaining quality controls with test plans and audits. The role oversees Marketo administration and optimization—designing automation patterns, executing lead nurturing/segmentation/scoring, running A/B tests, troubleshooting deliverability, and performing regular Marketo audits to maintain health. It requires 8+ years of enterprise email marketing experience with Marketo, expertise in marketing automation best practices, and strong collaboration and stakeholder management; preferred qualifications include Marketo Certified Expert, familiarity with ABM tools and web personalization, GA/UTM, and global team experience. Compensation includes a US base salary of $160k-$240k with potential bonus and benefits, a hybrid work arrangement with part-office presence, and Zendesk’s commitment to diversity and inclusion, with AI screening of applicants and accommodations available as needed.

Zendesk is hiring an AI Services Consultant to join its AI Delivery team to help customers implement, optimize, and realize value from the AI-powered Resolution Platform. The mission is to act as a technical expert and trusted advisor, guiding customers through complex configurations with agility to drive transformative business outcomes. Responsibilities include providing technical guidance on Zendesk AI products, facilitating change management and training, ensuring on-time project delivery, maintaining customer satisfaction, and collaborating cross-functionally to align the customer’s AI roadmap. Requirements include 3+ years in consulting/professional services, experience in enterprise SaaS GTM or related roles, use of adoption analytics and success planning, strong communication and project management skills, deep AI proficiency, and a bachelor’s degree with preferred AI strategy or project management certifications. The role is hybrid with some in-office time required, and Zendesk emphasizes diversity, equal opportunity, and accommodations for applicants with disabilities.

Zendesk is hiring an AI Services Consultant within its Professional Services team to lead the AI Delivery program, helping customers implement and optimize the AI-powered Resolution Platform to accelerate value. The role acts as a technical expert and trusted advisor, guiding customers through complex configurations, integrations, and optimization to drive measurable business outcomes while removing blockers. Key responsibilities include providing technical guidance, managing change and adoption, delivering AI projects on time, maintaining customer satisfaction, and collaborating cross-functionally to align the customer’s AI roadmap with business goals. Required qualifications include 3+ years in consulting or professional services, experience in enterprise tech or SaaS GTM roles, experience using adoption analytics and success planning, a relevant degree (or AI strategy/project management certifications), and strong consulting, project management, communication, and AI technical skills, with adaptability and problem-solving ability. The role offers a hybrid work model with some on-site time, and Zendesk emphasizes diversity and inclusion, fair screening practices, and accommodations for applicants with disabilities.

Zendesk is seeking an AI Services Consultant to lead delivery of AI initiatives for the AI-powered Resolution Platform, serving as the technical expert and trusted advisor to help customers configure and optimize for rapid value. The role’s mission is to remove blockers, guide customers through complex configurations, and drive transformative business outcomes by accelerating time-to-value and achieving adoption and operational excellence of Zendesk AI solutions. Key responsibilities include providing expert guidance on implementation, facilitating change management and training, delivering projects on time and with high quality, maintaining customer satisfaction, and collaborating with teams across Customer Success and Sales to align on the customer AI roadmap. Required qualifications include 3+ years in consulting or professional services, experience in enterprise technology or SaaS GTM roles, demonstrated use of adoption analytics and success planning, a bachelor’s degree in a related field with AI strategy or project management certifications preferred, and strong program management and cross-functional influence skills. The role is hybrid (part in-office, part remote); Zendesk is an equal-opportunity employer committed to diversity, inclusion, and accommodations, and notes that AI or automated decision systems may be used in screening applications.

Zendesk is hiring for a Sales Development role in EMEA to drive new business and develop the sales talent pipeline, backed by training and coaching for sales excellence. The role entails managing a busy outbound pipeline, prospecting cold accounts and new segments within existing customers, and building high-value pipeline across startups to enterprise. Candidates should be native German with fluency in English, plus Polish or another CEE language is a strong plus; at least six months in a sales role; SaaS sales experience preferred; strong communication and a self-starter attitude; and a hybrid Lisbon work arrangement. Zendesk offers leadership support, a buddy system, flexible work setup, and tools, while fostering an inclusive, diverse workplace with hybrid in-person/remote work and manager-determined in-office schedules. The company emphasizes its role as the intelligent heart of customer experience and is committed to equal opportunity, disability accommodations, and transparent AI screening in the hiring process.

Zendesk is looking for a Senior Analyst, Ops Integration to ensure accurate and efficient employee lifecycle administration and to scale solutions across the Service Excellence teams. Responsibilities include turning ad hoc processes into scalable capabilities, serving as the escalation path for the Service Excellence team (handling pre-hire, onboarding, transitions, and offboarding), coordinating IT, Procurement, and Legal for lifecycle administration and driving new technologies or processes, leading the process and systems work streams for strategic initiatives like M&A and country setup, and acting as the chief problem solver across P&P while defining and measuring project success. Requirements include a bachelor’s degree in HR, Business Administration, or related field; 4-6 years in HR operations; strong problem-solving, attention to detail, and cross-functional collaboration; ability to manage multiple projects; Workday experience required; Zendesk experience preferred; plus data analysis, process improvement, and Excel/Google Sheets skills. The role is based in Mexico (CDMX or Estado de Mexico) with a hybrid work arrangement requiring in-office presence part of the week, schedule to be determined by the manager. Zendesk emphasizes a fulfilling, inclusive culture, may use AI for screening, is an equal opportunity employer, and provides accommodations for applicants with disabilities upon request.

Zendesk is seeking a Senior Solutions Consultant to drive AI-powered CX and ES solutions, serving as a trusted advisor and collaborating with Sales, Product, Engineering, and Customer Success to turn ambitious goals into measurable results. You'll lead technical and business discovery, design tailored demos and proofs of value, translate AI/ML capabilities into business narratives, and own the end-to-end technical engagement throughout the sales cycle. You will architect secure, scalable integrations using Zendesk APIs, middleware, telephony, and cloud platforms, and work cross-functionally to align customer needs with the product roadmap while driving AI adoption with Customer Success. Qualifications include 5+ years of presales or solutions consulting in SaaS/CX, strong web technologies knowledge, experience with pilots/POCs, and deep AI understanding with domain expertise in CCaaS or related areas, plus excellent communication and storytelling skills. Compensation in the US includes an annualized OTE of $188k–$282k with an 80/20 base-to-commission split, and the role may also be eligible for bonuses, benefits, or other incentives.

The AI Services Consultant at Zendesk is part of the Professional Services team and acts as the technical expert and trusted advisor to help customers implement and optimize the AI-powered Resolution Platform, guiding configurations and adoption for quick value. The overarching objective is to accelerate time-to-value by driving adoption and operational excellence, turning customer goals into the right configurations and ensuring end-to-end, on-time delivery. Key responsibilities include providing technical guidance on Zendesk AI products, facilitating change management and training, delivering AI projects on time with high quality, maintaining customer satisfaction, and collaborating with Customer Success and Sales to align on the customer AI roadmap. Candidates should have strong consulting, communication, and project-management skills, deep AI proficiency, agility, problem-solving abilities, and a commitment to continuous learning. Requirements include 5+ years in consulting or professional services, experience in enterprise tech or SaaS GTM/customer-facing roles, experience with adoption analytics and success roadmaps, a relevant bachelor’s degree (advanced degrees or AI/project-management certifications preferred), and the role is hybrid in the US with a base salary of $137k–$205k plus potential bonuses and benefits, with Zendesk emphasizing equal opportunity, diversity, and accommodations.

Zendesk is hiring a Manager, AI Delivery to lead a 6–10 person consulting team that delivers rapid, measurable customer value from Zendesk AI through technical configuration and optimization at scale. The role will design and scale the AI Delivery operating model, manage capacity and staffing, ensure projects are properly scoped and executed on time with measurable business impact, and proactively remove risks or blockers. You will drive cross-functional alignment with Sales, Customer Success, and Product to synchronize AI roadmaps, handoffs, and expansion plans, and build repeatable delivery plays and enablement to improve adoption, retention, and growth. Required qualifications include 7+ years in Professional Services/Enterprise SaaS with 2+ years of people management (6–10 direct reports), AI-related experience, strong product/AI fluency, and demonstrated cross-functional influence and outcome-based delivery. The role offers US OTE of $160k–$240k with a base/commission mix, a hybrid work arrangement, and Zendesk’s commitment to equal opportunity, diversity and inclusion, plus AI-based screening and accommodations as needed.

Zendesk's AI Services Consultant helps customers implement and optimize its AI-powered Resolution Platform, acting as a technical expert and trusted advisor to drive rapid value through complex configurations. The role aims to accelerate time-to-value by driving adoption and operational excellence, turning customer goals into the right configurations and leading end-to-end projects that deliver measurable business impact. Core accountabilities include providing technical guidance on Zendesk AI products, enabling change management and training, delivering projects on time, maintaining high customer satisfaction, and collaborating with Customer Success and Sales to align the AI roadmap. Qualifications require 5+ years in consulting or professional services, fluency in English plus French or German, experience in enterprise SaaS go-to-customer roles, experience with adoption analytics and success plans, a bachelor’s degree (advanced degrees or certifications preferred), and strong consulting, project management, and communication skills. The role uses a hybrid work model with in-office requirements (2 days weekly, increasing to 3–4 days in the first 90 days, with specifics determined by the manager), and Zendesk emphasizes diversity, inclusion, AI-screening transparency, and reasonable accommodations.

The AI Services Consultant at Zendesk is part of the Professional Services AI Delivery team and acts as the technical and product expert for the AI-powered Resolution Platform, guiding customers through configuration and optimization to deliver quick value. The mission is to provide technical solutions, remove roadblocks, and serve as a trusted advisor, turning goals into the right configurations and integrations to drive transformative business outcomes. The role uses a hybrid working model (2 days in office, with 3–4 days in the first 90 days) to ensure deep business embedding, and its overarching objective is to accelerate time-to-value by driving adoption and operational excellence across deployment and scale. Responsibilities include technical expertise and guidance, change management and training, on-time project delivery, ensuring customer satisfaction, and cross-functional collaboration with Customer Success and Sales to align the AI roadmap and overcome blockers. Qualifications require fluency in German or French plus English, 3+ years in consulting or professional services, experience in go-to-market enterprise tech roles, adoption analytics and success plans, relevant degrees and certifications, strong program management, and the ability to distill AI concepts for executives, with a hybrid onsite requirement and a commitment to diversity and inclusion.

The AI Services Consultant at Zendesk will serve as the technical expert for the AI-powered Resolution Platform, guiding customers through configurations and optimization to accelerate value and adoption. You will lead end-to-end projects with clear scope and timelines, remove blockers, and ensure on-time delivery while aligning with the customer’s AI roadmap and business goals. Your impact includes providing strategic technical guidance, managing change and training, delivering successful projects, maintaining high customer satisfaction, and collaborating cross-functionally with Customer Success and Sales. Requirements include 5+ years in Consulting/Professional Services, experience in enterprise tech/SaaS GTM roles, adoption analytics and success-plan design, a Bachelor’s degree (AI strategy or PM certifications preferred), and strong PM, communication, and AI proficiency. The role is based in Mexico (CDMX or Estado de Mexico) with a hybrid in-office schedule, and Zendesk emphasizes diversity, inclusion, and reasonable accommodations, with AI-based screening as part of the hiring process.

The AI Services Consultant at Zendesk provides technical solutions and acts as a trusted advisor to help customers configure and optimize the AI-powered Resolution Platform, driving quick time-to-value and measurable business impact. The role aims to accelerate adoption and operational excellence of Zendesk AI solutions by turning customer goals into the right configurations, removing blockers, and delivering end-to-end projects on time. Core responsibilities include providing technical guidance, leading change management and training, delivering successful AI initiatives, maintaining high customer satisfaction, and collaborating with internal teams to align on the customer AI roadmap. Requirements include 3+ years in Consulting/Professional Services, experience in enterprise SaaS GTM roles, familiarity with adoption analytics and success plans, strong communication and project management skills, and AI/product proficiency with preferred certifications; a bachelor’s degree is required, with AI strategy or PM certifications preferred. The position is located in Mexico (Mexico City or Estado de Mexico) with a hybrid in-person/remote schedule, and Zendesk emphasizes diversity, inclusion, and the use of AI in screening along with accommodations for disabilities.

Zendesk is hiring an AI Services Consultant in its Professional Services AI Delivery team to help customers implement and adopt its AI-powered Resolution Platform, serving as the technical expert and trusted advisor to guide configuration and optimization for quick value. The mission is to accelerate customers’ time-to-value by driving adoption and operational excellence, turning goals into the right configurations and leading end-to-end delivery with clear scope and timelines. Key responsibilities include providing technical guidance on AI implementations, facilitating change management and training, ensuring timely and high-quality project delivery, maintaining customer satisfaction, and collaborating with internal teams such as Customer Success and Sales to align on the customer AI Roadmap and remove blockers. Required qualifications include 7+ years in consulting or professional services, experience in enterprise technology/SaaS GTM roles, experience using adoption and health analytics to forecast churn and expansion, designing and executing success plans, a bachelor’s degree in a related field (advanced degrees and AI strategy or project management certifications preferred), and strong program management and executive communication skills. The role is hybrid with partial in-office requirements, Zendesk emphasizes diversity and inclusion, notes AI-driven screening for applicants, and provides accommodations for applicants with disabilities.

The job is Zendesk's Manager, AI Delivery in Professional Services, leading a 6–10 person team of consultants to deliver rapid time-to-value and guide customers through AI configuration and optimization. The role's mission is to grow a high-performing AI Delivery organization, set strategy and operating rhythms, staff projects effectively, and align with Sales, Customer Success, and Product to drive adoption, retention, and expansion at scale. The overarching objectives are to scale the delivery model, ensure predictable time-to-value and measurable business impact, and create a repeatable cross-functional AI go-to-market motion. Requirements include 7+ years in enterprise SaaS professional services or related fields with at least 2 years of people management, cross-functional GTM experience, adoption analytics, a bachelor’s degree, and preferred AI strategy or project-management certifications. The role features a hybrid onsite/remote schedule, a commitment to diversity and inclusion, and transparency about potential AI screening of applications along with accommodations for applicants with disabilities.

Zendesk is hiring an AI Services Consultant to lead adoption of its AI-powered Resolution Platform within the Professional Services AI Delivery team, guiding customers through configuration and optimization to deliver quick value. The role’s mission is to provide technical solutions and act as a trusted advisor, helping customers navigate complex configurations with agility to drive transformative business outcomes. The overarching objectives are to accelerate time-to-value through adoption and operational excellence, be the customer’s AI technical expert, and lead end-to-end delivery with clear scope, timelines, and stakeholder alignment. Core responsibilities include offering technical guidance on implementation, driving change management and training, delivering projects on time and with quality, maintaining customer satisfaction, and collaborating cross-functionally to align AI roadmaps and remove blockers. Qualifications require 5+ years in consulting (7+ for SP7), enterprise SaaS GTM experience, adoption analytics, success-plan design, relevant degrees and AI strategy or PM certifications, plus strong consulting, program management, and communication skills; the role is hybrid with some in-office time, and Zendesk emphasizes diversity, inclusion, and accessibility accommodations, noting AI screening in hiring.

The Account Executive (AE) at Zendesk drives revenue growth in an assigned territory by guiding the customer’s end-to-end decision-making and influencing executive-level decisions to deliver predictable, repeatable results. Key duties include achieving quarterly and annual revenue targets, building and maintaining a high-quality pipeline with identified decision-makers, budgets, and timelines, maintaining accurate Best Case / Commit forecasts, and proactively qualifying opportunities to focus on winnable deals. The AE develops deal strategy and decision enablement by identifying economic buyers, mapping the decision process, quantifying business and operational challenges and ROI, and producing executive-ready materials and quantified business cases. Closing and negotiation responsibilities involve positioning the solution against competitors, leading pricing and contract negotiations, addressing legal, procurement, and security requirements early, executing high-confidence closes within the quarter, and coordinating with internal teams (SDRs, SEs, CSMs) and cross-functional HQ/APAC groups. Requirements include B2B SaaS sales experience with multi-stakeholder deals and executive-level selling, strong pipeline and forecast discipline, and core competencies like data-driven decision-making, resilience, and ownership; the role also emphasizes Zendesk’s ICONIC culture, hybrid work, and DEI commitments, with success metrics such as quota attainment, forecast accuracy, win rate, average deal size, sales cycle duration, and pipeline health.

Zendesk builds customer-experience software and emphasizes a collaborative, rapid-prototyping design culture across product managers, engineers, content designers, and researchers. The Product Designer for the QA team will take a systems-oriented approach to create a best-in-class quality assurance platform, evolve the QA experience for AI, and collaborate with other designers to ensure a consistent end-to-end experience. You’ll mainly work with teams in Estonia, Portugal, Poland and Denmark, with distributed teams across EMEA, AMER, and APAC. Day-to-day responsibilities include championing quality assurance and CX with AI, partnering with product and engineering to research and develop new QA capabilities, working cross-functionally on ideas to execution, designing interaction models and hi-fidelity mockups, and presenting solutions to partners and senior executives. Requirements include 3+ years of SaaS design experience (QA product a plus), experience with LLM integrations and AI workflows, ability to visualize the impact of technical decisions on the user experience, and a strong design process; benefits include ownership, flexible hybrid work, growth opportunities, and a portfolio submission is requested with Zendesk committed to equal opportunity and diversity.

Zendesk is hiring a driven Customer Success Manager to manage a portfolio of enterprise customers in a region, focusing on retention, adoption, expansion, and delivering measurable ROI using Zendesk. You’ll build strong executive relationships, co-create a joint account and success plan with objectives and KPIs, and guide customers’ technical adoption journey with cross-functional support to deliver business value. You’ll apply Zendesk platform knowledge, remove blockers, lead internal and external resources, engage customers through a defined touchpoint framework, analyze usage data to mitigate risk, and partner with Sales, Renewals, PS, Product, Engineering, and TPMs to accelerate time-to-value and protect revenue. The ideal candidate has 12+ years in enterprise customer success/strategic accounts/consulting in SaaS, a track record of $10M+ ARR retention and growth, strong leadership and communication, and high analytical capability (Looker/Tableau), with readiness to travel up to 25% and work from the London office 2 days per week. The role is hybrid, Zendesk promotes diversity and inclusion, AI screening may be used, and a Bachelor's degree or equivalent is required; Zendesk is an equal opportunity employer with accommodations available.

The Manager, AI Delivery at Zendesk leads a 6–10 person consultant team to deliver AI-enabled customer service solutions, combining deep product expertise with people leadership to provide quick value at scale. You will build and scale the AI Delivery operating model, manage capacity and staffing, ensure projects are tightly scoped and delivered on time with measurable business impact, and remove blockers to protect time-to-value. You’ll drive cross-functional alignment with Sales, Customer Success, and Product on customer roadmaps and expansion, while continuously improving methodology, enablement, and quality to boost adoption, retention, and growth at scale. Qualifications include 7+ years in Professional Services/solutions/technical account management in enterprise SaaS, 2+ years leading customer-facing teams (6–10 direct reports), AI-related experience, fluency in German or French or English, a bachelor’s degree (with preferred AI strategy or project management certifications), and demonstrated cross-functional influence and ability to translate AI into business outcomes. The role follows a hybrid work model with a mix of in-office and remote time (3–4 days/week in first 90 days), and Zendesk emphasizes diversity and inclusion with accommodations and AI screening as part of the application process.

Zendesk is hiring an AI Services Consultant to join its AI Delivery team in Professional Services, focusing on implementing and adopting AI via the Zendesk AI Platform for global brands at the forefront of Generative AI. The role seeks a high-agility Technical Consultant with deep SaaS Professional Services experience who can translate complex AI blockers into business-ready solutions and drive customer adoption through data-driven roadmaps. Responsibilities include serving as the technical AI expert for configuration and integration, managing end-to-end AI implementations with clear scope and timelines, leading change management, and collaborating with Sales and Customer Success to align on the customer AI Roadmap and drive measurable CX improvements. Basic qualifications include 3+ years in Professional Services or Consulting, enterprise SaaS background, experience designing success plans, and a bachelor’s degree; preferred qualifications include AI strategy or project management certifications, knowledge of Generative AI/LLMs, and program management experience. The role is hybrid with partial in-office presence; Zendesk emphasizes diversity and inclusion, may use AI screening, and provides accommodations as needed.

Zendesk is hiring an AI Services Consultant in Professional Services to lead technical and product work for the AI Delivery team and help customers realize value from the AI-powered Resolution Platform. They seek a high-agility Technical Consultant with SaaS professional services experience who can translate complex AI blockers into business solutions and drive data-driven customer adoption and roadmaps. Responsibilities include acting as the technical AI expert for configuration and integration, managing end-to-end AI implementations with clear scope and timelines, facilitating change management, collaborating with Sales and Customer Success on the AI Roadmap, and delivering measurable CX improvements and AI adoption metrics. Basic qualifications include 5+ years in Professional Services or Consulting, experience in GTM roles within Enterprise Tech/SaaS, the ability to design success plans, and a bachelor’s degree; preferred qualifications include AI strategy or project management certifications, familiarity with Generative AI and LLMs, and program management experience. The role is hybrid with in-office time, Zendesk emphasizes diversity and inclusion and may use AI in screening, and they offer accommodations for applicants with disabilities along with equal opportunity employment.

Zendesk is seeking a Principal Engineer – Data Platform Architecture to own the architecture of the Zendesk Data Platform (ZDP), focusing on a Snowflake-based, cloud-scale data infrastructure that supports internal analytics and serves as a launchpad for customer-facing analytics. The role is a hands-on technical leadership position responsible for end-to-end architecture—data ingestion, transformation, governance, and delivery across batch, streaming, and near-real-time processing—with emphasis on scalability, reliability, and cost-effectiveness. You will be the Snowflake technical authority (including Snowpark, Snowpipe, Cortex), advise on data modeling and access policies, drive query optimization and best practices for cost, security, and regulatory compliance, and mentor engineers while guiding architectural trade-offs between compute and storage. Requirements include 10+ years in large-scale data engineering or analytics infrastructure, at least 3 years at principal or staff level, deep Snowflake expertise, strong OLAP/data modeling and ETL/ELT experience, multi-instance architecture and regulatory familiarity (SOC 2, GDPR, HIPAA), plus fluency in SQL and Python/Java and the ability to operate in a matrix organization. Preferred qualifications include experience migrating to cloud-native OLAP, integrating Snowflake with event-driven architectures, exposure to customer-facing analytics products, and community contributions, with a US base salary range of $228k-$342k plus potential bonuses; Zendesk also emphasizes hybrid work, diversity and inclusion, equal opportunity, accommodations, and may use AI screening in the hiring process.

Zendesk is seeking an Account Executive (preferably with AI-sales experience) in Portugal to grow the business by building relationships and expanding Zendesk’s offerings aligned to customers’ objectives. Responsibilities include driving top-line revenue by acquiring new customers, penetrating top-tier accounts, cross-selling to existing clients, and using data, intents, and adoption history to improve prospecting and retention. The role requires managing complex, multi-month, value-centric sales cycles with proof-of-concept stages, creating quarterly territory plans, maintaining a robust pipeline and accurate forecast, and securing C-level sponsorship. Ideal candidates will have a BA/BS, 4+ years in cloud/software B2B/AI sales or solution engineering with a proven track record, experience selling to executives, strong presentation/negotiation/closing skills, and familiarity with Salesforce, Outreach, Clari, Seismic, Looker, plus travel and multilingual (Portuguese, Spanish, English). Zendesk emphasizes its mission-driven, inclusive culture with hybrid work, equal opportunity and diversity, AI screening in hiring, and accommodations for applicants with disabilities.

The Zendesk Deploy team is seeking a Platform Engineer to improve deployment tooling and infrastructure that enable over 1,000 engineers to deliver code quickly, safely, and reliably, with extensive use of AI to automate workflows, monitoring, and reliability. Responsibilities include building and maintaining deployment infrastructure and internal tools that support CI/CD pipelines, collaborating with engineering teams to understand deployment needs and implement best practices, supporting Kubernetes-based deployment automation, and improving reliability through monitoring, incident response, and updated runbooks, while accelerating speed, security, and scalability via automation and infrastructure as code. Required qualifications include experience in DevOps, SRE, Platform Engineering, strong container knowledge (Kubernetes and Docker), coding/scripting in Go, Python, Ruby, or Bash, familiarity with infrastructure automation tools like Terraform or CloudFormation, production systems experience, and familiarity with monitoring tools such as Prometheus, Grafana, or Datadog, plus understanding of Kubernetes deployment concepts. Nice-to-have items include exposure to CI/CD tools like ArgoCD or Spinnaker, Jsonnet and GitOps basics, collaboration with developer/platform teams, cloud or hybrid cloud setups, and frontend web development experience. The role offers a Poland base salary range of zł179,000–zł269,000 with compensation based on experience and possibly bonuses, a hybrid work model with part onsite and part remote, opportunities for growth and learning, comprehensive medical and life coverage, and Zendesk’s commitment to diversity and inclusion, with AI screening and accommodation options as needed.

Zendesk is hiring a Product Led Growth Account Executive to join its Digital Segment, aiming to accelerate customer engagement and close sales quickly through a frictionless experience for inbound inquiries. The role focuses on handling inbound inquiries from new and existing customers, primarily via chat and email, with calls when appropriate, to provide exceptional sales support and close deals. Responsibilities include driving expansion with existing customers, acquiring new logos, responding to high-volume leads, articulating Zendesk's value, proactive follow-ups, becoming a product expert, and collaborating with core and strategic sellers to transition more complex opportunities. Qualifications include English proficiency, prior sales experience, a passion for Zendesk, strong organizational skills, the ability to thrive in a fast-paced environment, and a requirement to work in-office 4 days a week, with the role based in Mexico City or Estado de Mexico and a hybrid work arrangement. Zendesk emphasizes an inclusive culture with flexible work options, social impact, and that AI may be used to screen applications, operating as an equal opportunity employer that provides accommodations for disabilities.

The Associate Renewals Manager will oversee the full renewal lifecycle for a portfolio of North America SMB SaaS customers, focusing on relationship-building, customer value, and cross-functional collaboration with Sales, Customer Success, and Revenue Operations to drive renewals. Key responsibilities include independently managing renewals, collaborating with Customer Success Managers and Account Executives to tailor renewal approaches, proactively engaging customers, analyzing account history and product usage to forecast risk, assisting with quotes and contracting with Legal and Finance, keeping Salesforce data accurate, and pursuing upsell opportunities. Core competencies emphasize business knowledge, relationship management, clear communication with conflict resolution, analytical skills for data-driven decisions, and negotiation. Qualifications include 0–2 years of experience in SaaS renewals or related fields, proficiency with Salesforce (CPQ a plus), strong organizational and time-management skills, excellent English communication, an analytical mindset, and a bachelor’s degree or equivalent experience. The role is hybrid with in-office presence in Mexico City or Estado de Mexico, supports a flexible schedule, and Zendesk highlights diversity, inclusion, equal opportunity, and accommodations, including AI screening as part of its hiring process.

The role is Team Lead, North America SMB Renewals, based in Mexico City, responsible for leading and coaching Renewal Representatives while also managing a personal book of business to ensure on-time renewals and customer retention. It is a player‑coach position focused on driving retention, identifying expansion opportunities, and raising the bar on renewal methodology, coaching, and execution across the North America region. Key duties include owning retention targets and renewal risk forecasting, distributing accounts by region and language, defining best practices, conducting weekly 1:1s, running QA programs, delivering regular feedback, and serving as an escalation point, along with managing the full employee lifecycle and onboarding. Operations duties involve embedding with internal teams, identifying process improvements, leading cross-functional projects, recruiting and onboarding new teammates, and leading team meetings and regional escalations. The role requires 4+ years in customer-facing roles with leadership experience, a bachelor’s degree or equivalent, strong communication and collaboration skills, and the ability to work from Mexico City or Estado de Mexico with a hybrid schedule, alongside Zendesk’s commitment to diversity, inclusion, equal opportunity, and accommodations, and the use of AI screening in hiring.

Zendesk is expanding its AI Integrations team in Melbourne and is hiring a Staff Software Engineer to connect Zendesk with AI ecosystems like Microsoft Copilot, Google Gemini, Slack, and Atlassian Rovo. The role focuses on designing and delivering resilient, scalable, LLM-powered integrations that enable knowledge search, ticketing, context extraction, and automated workflows inside partner AI environments, with the team processing about 10 million events per day. You’ll own architecture across the technology stack, refine APIs in collaboration with backend and frontend engineers, mentor others, partner with Product and Design, and champion practices such as automated testing, CI/CD, and observability. Requirements include 8+ years of distributed systems experience, Go (or equivalent) expertise, strong JavaScript/TypeScript and React skills, cross-API collaboration, and a pragmatic product mindset, with bonus points for Jira/Slack/Shopify integrations, LLM automation, and developer tooling. The tech stack centers on Golang and TypeScript, React/Redux, AWS, Spinnaker to Kubernetes, and data stores like Aurora/MySQL, DynamoDB, and S3, with a hybrid Melbourne work arrangement and Zendesk’s emphasis on diversity, inclusion, and equal opportunity.

Zendesk is seeking an Employee Service Sales Specialist (B2C and B2B) to expand its Employee Service offerings by building relationships with key decision-makers and growing partnerships, delivering solutions that enhance employee experiences. Responsibilities include positioning Employee Service use cases, collaborating with the sales team through the full sales cycle, conducting ROI analyses, providing subject matter expertise, owning quota attainment, and feeding customer feedback to product development. Qualifications require a BA/BS or equivalent, at least 10 years in HR/IT service and operations management, at least 3 years in Employee Service sales, a proven track record of meeting targets, ability to navigate complex multi-month sales cycles, and strong communication with willingness to travel. The role is hybrid, combining onsite office presence with remote work, with the specific schedule determined by the hiring manager, and emphasizes collaboration, growth, and a strong client-focused approach. Zendesk is an equal opportunity employer committed to diversity and inclusion, notes that AI or automated decision systems may be used in screening applicants, and offers reasonable accommodations for applicants with disabilities; it also provides links to diversity resources and EEOC rights.

The job is for a Customer Success Manager (Pulse) at Zendesk, centered on leveraging Zendesk's AI-powered Resolution Platform to redefine customer service and customer success on a global scale. The role is a dynamic advisory position where you own customer relationships, drive product adoption, articulate ROI, and accelerate growth using cutting-edge AI technologies. The overarching objectives include proactive health management through outcome-driven engagement, accelerating value realization, and advising on solution fit, configuration, and integration to strengthen relationships. You will own end-to-end customer success across onboarding to renewals, design success plans, partner with Professional Services, identify expansion opportunities, and use data to forecast renewals and surface risks. Requirements include 5+ years in CS/Experience, enterprise SaaS/GTM experience, a bachelor’s degree in a relevant field, strong technical/product and data-analytics skills, and familiarity with customer success tools like Gainsight; compensation is a US OTE of $118k-$178k (70/30 base/commission) with potential bonuses, and Zendesk highlights a hybrid, inclusive culture with equal opportunity and AI-based screening.

Zendesk seeks a Director of Process Innovation and AI Strategy (Finance) to lead a high-impact CFO transformation, owning strategy, roadmap, and delivery while partnering with SMEs, shared services, IT, and executive leadership to drive measurable value and governance. Responsibilities include designing and executing an enterprise finance optimization and automation strategy, defining multi-year roadmaps aligned to priorities and OKRs, and delivering executive-ready dashboards with KPIs/SLAs while leveraging Gartner benchmarks for best-in-class capabilities. The role drives end-to-end process optimization—simplifying processes, reducing handoffs, consolidating systems, and standardizing policies—while leading an AI/automation portfolio (RPA, iPaaS, AI/LLM use cases) and fostering an AI culture through training, governance, and scalable patterns in collaboration with IT and SMEs. Required qualifications include 12+ years in finance transformation within SaaS/tech, 3+ years in a Director-level role, deep O2C/P2P/R2R/FP&A experience in a global/shared services environment, hands-on process mapping and operating model design, and familiarity with ERP/CRM/HCM/Procurement/iPaaS/RPA and analytics tools, plus Lean Six Sigma Black Belt, change management, Agile delivery, and strong executive presence. Expected outputs include a top-level strategic plan for finance process optimization, 25,000+ FTE hours of savings through AI and automation, published roadmaps with owners and timelines, and a visible AI culture; compensation includes a US base salary of $178k-$266k with potential bonus and hybrid work, with Zendesk committed to equal opportunity, diversity, and accommodations and AI may be used in screening applicants.

Zendesk’s Senior Solutions Consultant role focuses on helping brands leverage the AI-powered Resolution Platform for CX and ES, disrupting outdated contact center solutions and enabling smarter, scalable service. You’ll lead technical and business discovery, run AI-readiness assessments, design tailored demos and proofs of value, and translate AI/ML capabilities into business narratives for IT to the C-suite. You’ll own the end-to-end technical engagement across the sales cycle, architect secure, scalable solutions using Zendesk APIs, middleware, telephony, and cloud platforms, and ensure alignment with customer goals and compliance during pilots. You’ll collaborate cross-functionally to shape product roadmaps, measure impact with Zendesk analytics and AI metrics, demonstrate ROI, and drive AI adoption with Customer Success. The role requires 5+ years of presales/solutions consulting in SaaS or CX, AI and domain knowledge, strong storytelling and communication skills, willingness to travel, and Zendesk’s commitment to hybrid work, diversity, equal opportunity, and accommodations.

Zendesk is seeking a Manager of AI Success Strategists to scale its AI-driven Resolution Platform by leading a 6–10 person team that delivers end-to-end AI roadmaps and translates product capabilities into clear business outcomes to boost adoption, retention, and risk mitigation. The role blends deep product expertise with people leadership, acting as the team's product authority and coach to deliver predictable, measurable AI outcomes for customers, including increases in automated resolution adoption and improved retention metrics. Key responsibilities include developing repeatable playbooks and SLAs, owning account-level delivery and forecasting, guiding executive-level engagement with strategic customers, and coordinating with Sales, Professional Services, Product, Partners, and RevOps to remove blockers. Required qualifications include 7+ years in enterprise SaaS customer-facing roles with AI exposure, 2+ years of people management (6–10 ICs), strong product/technical fluency in generative AI, and proven ability to forecast risk and drive adoption, plus a bachelor’s degree and strong communication. Compensation includes a US OTE of $160k–$240k (70/30 base/commission) with potential bonuses, a hybrid work model that requires in-office presence part of the week, and Zendesk’s commitment to equal opportunity and diversity, with AI screening possibly used in candidate evaluation.

Zendesk is hiring an AI Success Strategist in Customer Success to lead AI-driven customer outcomes on the AI-powered Resolution Platform by owning strategic AI roadmaps and building executive partnerships from day one. The overarching objective is to accelerate customers’ time-to-value by driving adoption and operational excellence of Zendesk AI solutions, coordinate cross-functional delivery across Product, Services, Sales, and Partners, and deliver measurable improvements in renewals and revenue. Key responsibilities include end-to-end AI roadmap delivery, serving as the design authority for deployments, shaping long-term AI vision with executives, aligning internal and external stakeholders, leading engagements, maintaining mutual roadmaps, driving channel adoption, and using data-driven insights to track impact. Qualifications include 5+ years in Customer Success or Experience with 1+ year AI experience, German fluency, enterprise SaaS/GTM background, the ability to forecast churn and expansion via adoption analytics, a relevant degree, strong program management, and knowledge of Responsible AI; AI domain expertise is a plus. The role offers a hybrid in-office/work-from-home arrangement, Zendesk’s commitment to diversity and inclusion, and notices about AI-based screening and accommodations upon request.

Zendesk is looking for an AI Success Strategist to lead the design and execution of customers’ AI roadmaps, build executive partnerships, and drive AI initiatives from adoption through scale. The role’s mission is end-to-end delivery of AI roadmaps, translating product capabilities into business strategy, aligning internal and external teams, and creating measurable playbooks early in the lifecycle. Its overarching objectives are to accelerate time-to-value through adoption and operational excellence, own multi-year AI roadmaps across Product, Services, Sales, and Partners, and deliver measurable commercial outcomes like renewals, expansion, and predictable revenue and retention. Key responsibilities include owning roadmap delivery, acting as design authority for deployments, shaping a long-term AI vision, aligning stakeholders, leading engagements, maintaining mutual roadmaps, directing adoption channels, measuring impact, and advising on responsible AI and compliance. Requirements include 5+ years in related roles with 1+ year AI experience, enterprise SaaS/GTM background, analytics-driven forecasting for churn and expansion, a bachelor’s degree (advanced degrees preferred), strong program management, and a hybrid work arrangement, along with Zendesk’s commitment to diversity and accommodations.

Zendesk seeks a Manager of AI Success Strategists to scale its AI-driven Resolution Platform by building and leading a 6–10 person team that combines deep product expertise with people leadership to deliver predictable, measurable AI outcomes for customers. The mission is to own end-to-end delivery of customers’ AI roadmaps, translate product capabilities into clear business strategies, ensure consistent execution across accounts, and maintain recurring, outcome-driven cadences that drive satisfaction, automation adoption, retention, and forecast reliability. The overarching objectives include owning and scaling the team to achieve double-digit increases in automated resolution adoption, shorten time-to-value for deployments, and materially improve account retention and expansion metrics, while operationalizing repeatable playbooks, SLAs, and accurate forecast and risk detection. Key responsibilities span organizational leadership and people strategy, strategic product partnership and roadmap influence, cross-functional coordination, executive engagement, portfolio-level risk forecasting, commercial growth, and responsible AI governance, with required skills in product fluency, forecasting, and executive presence. Qualifications include 7+ years in customer success or related enterprise SaaS roles, 2+ years of people management leading 6–10 direct reports, GTM or customer-facing experience in enterprise tech, demonstrated adoption analytics, a bachelor’s degree (advanced degrees or AI certifications preferred), and a Mexico-based location requirement (Mexico City or Estado de Mexico) with a hybrid work arrangement.

Zendesk is seeking a Senior Data Engineer on the Data Platform team to build a globally distributed data system using AWS and Snowflake, helping 170,000+ global businesses understand customer interactions. The role involves designing and developing core data platform features, publishing well-tested production code, investigating and tuning production data pipelines, and building a foundation for customer reporting, ML initiatives, and analytics while mentoring others. Qualifications include 6+ years in software/data engineering with at least 3 years building scalable data platforms or pipelines, experience with Snowflake and DBT, proficiency in Java, Python, or Scala, strong cloud/AWS experience, high-availability environments, Kubernetes understanding, solid data modeling, and a track record with cloud/data technologies; plus experience with ETL, build/deploy tools, and familiarity with Kafka, Airflow, Celery, and AWS Step Functions. Tech stack includes Java and Python, Spark and Airflow, with deployments on AWS (EMR) and Kubernetes and data access through S3, Athena, and Glue. Location is Karnataka or Maharashtra with a hybrid work arrangement; Zendesk emphasizes equal opportunity and diversity, notes AI screening may be used, and provides accommodations for disabilities.

Zendesk is seeking a Senior/Staff Data Engineer to join The Data Platform team, building a globally distributed data platform on AWS and Snowflake to help 170,000+ global businesses understand customer interactions. The role involves building core data services, publishing well-tested code, designing features, investigating production issues, improving data pipelines, and enabling customer reporting, ML initiatives, and internal analytics. Requirements include 11+ years of software/data engineering experience with at least 4+ years building scalable data platforms, proficiency with Snowflake and DBT, Java/Python/Scala, AWS, Kubernetes, data modeling, ETL, and familiarity with Kafka, Airflow, Celery, and AWS Step Functions. The tech stack uses Java/Python, Spark, Airflow, runs on AWS EMR and Kubernetes, and integrates with S3, Athena, and Glue, with the role based in Karnataka or Maharashtra, India and a hybrid onsite schedule. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI screening, provides accommodations for disabilities, and offers an email contact for accommodation requests.

Zendesk is hiring an Enterprise Account Executive in the Netherlands to grow its enterprise SaaS business by acquiring new customers and expanding relationships with existing ones. The role focuses on driving revenue growth, maintaining high customer satisfaction and retention, cross-selling additional products, and using data, customer intents, and adoption history to improve new business prospects and expansions. Responsibilities include leading complex, value-based sales cycles, building a robust pipeline and accurate forecast to meet quarterly/annual targets, and establishing executive sponsorship with key decision-makers. Requirements include a BA/BS or equivalent, Dutch language proficiency, 5+ years of B2B enterprise SaaS sales experience in the Netherlands, experience navigating multi-month renewal cycles, and proficiency with Salesforce, Outreach, and Clari, plus willingness to travel. Zendesk emphasizes a humane customer experience, offers hybrid working arrangements, notes that AI screening may be used in recruitment, and is an equal opportunity employer committed to diversity and inclusion, with accommodations available for disabilities.

Zendesk is hiring for a Sales Development role in its EMEA team to drive new business, build a high-potential talent pipeline, and deliver an outstanding customer experience. The role involves managing a busy outbound pipeline, prospecting cold accounts and new divisions of existing customers, and generating high-value pipeline from startups, unicorns, and enterprise businesses, with a focus on overachieving targets. Requirements include a minimum of 6 months in a sales-related role (SaaS preferred), a consultative selling mindset, strong communication, a winning, self-starter attitude, a degree preferred, English fluency, and a hybrid Lisbon-based work arrangement. Zendesk emphasizes an inclusive, flexible culture, notes that AI screening may be used, and is an equal opportunity employer offering accommodations for applicants with disabilities. The company describes itself as the leading customer support platform powering billions of conversations, with a hybrid work model that combines in-person collaboration with remote flexibility across its offices.

Zendesk is seeking a Senior Software Engineer for the Engineering & Integration Shared Services team to build and integrate software across Zendesk products and SaaS systems, enhancing employee and customer experiences. Key responsibilities include designing, developing, testing, and deploying standardized integration solutions, ensuring quality with unit/integration/UAT testing, and participating in agile ceremonies, while also pursuing AI-driven automation and collaborating with business teams. Qualifications include 5+ years in backend/integration engineering, advanced Java (with Node.js or Python a plus), API/middleware and event-driven architectures, cloud expertise (AWS serverless or equivalents), SaaS integrations, testing, DevOps collaboration, Agile practices, and a relevant degree or equivalent experience. Preferred skills include Node.js/Python/Bash, low-code/iPaaS, CI/CD, observability/monitoring, security/compliance, data management and orchestration, change management, and exposure to AI/ML concepts. The role requires being located in Mexico City or Estado de Mexico with a hybrid in-office schedule, and Zendesk emphasizes equal opportunity, diversity, inclusion, and privacy with notes about AI screening in the hiring process.

Zendesk is seeking a Senior Commercial Account Executive to join its India sales team (based in Mumbai/Bangalore) with a focus on Technology, Retail, eCommerce, and Travel. The role entails hunting and closing new accounts while maintaining existing relationships, building a high-volume pipeline, and coordinating with solution consultants, partners, marketing, and business development to improve territory coverage. You will become an authority on Zendesk products, conducting discovery calls, presentations, and demos, managing relationships, and selling value through both fast-paced and complex sales cycles, with all opportunities tracked in Salesforce. Requirements include at least 5 years of SaaS sales experience, a Bachelor’s degree, experience selling to C-level executives, a proven quota-attainment record, strong ethics, excellent communication skills, and proficiency with Salesforce, Google Suite, and Clari, plus the ability to travel about 50% of the time within the West region. Location eligibility is limited to candidates in Karnataka or Maharashtra; Zendesk also emphasizes diversity and inclusion and may use AI in screening, with accommodations available for applicants with disabilities.

The job is a Sales Development role for Zendesk’s EMEA region focused on building the sales and talent pipeline and accelerating careers through training and coaching. You will drive new business and manage a busy outbound pipeline, prospect into cold accounts and new divisions, and generate high-value pipeline across startups, unicorns, and enterprise customers while delivering an outstanding customer experience. Requirements include fluency in English and Arabic, at least 6 months of sales experience, interest in consultative SaaS sales, strong communication, a proactive "can-do" attitude, and a hybrid Lisbon work arrangement. The role offers a hybrid onsite/remote setup in Lisbon with in-office schedule determined by the manager, plus support like a leadership team, a buddy, and equipment to enable success. Zendesk emphasizes equal opportunity, diversity, inclusion, accessibility accommodations, and notes that AI screening may be used, while promoting a purposeful hybrid culture and the “intelligent heart of customer experience.”

The Zendesk Implementation Services Consultant-French Speaker is part of Zendesk’s Professional Services team and is responsible for designing and configuring the Zendesk product for enterprise customers on Paid Services engagements, either remotely or onsite with the Engagement Manager. The role requires independent work, delivering Launch Packages and optimizations within scope, time, and budget, and executing on engagements to meet commitments. Responsibilities include guiding customers through onboarding and configuration, maintaining product expertise, establishing world-class customer service policies, providing business consultation to solve defined problems, conducting onsite and remote meetings, handling complex issue resolution and high-profile escalations, and prioritizing across multiple customers to meet deadlines and revenue targets. Requirements include a Bachelor’s degree, fluency in French and English, at least 3 years of professional consulting in a customer-facing role (preferably in technology or SaaS), experience with complex customer engagements and understanding of support processes, strong communication and project management skills, accountability for billable utilization, and willingness to travel up to 20%; preferred qualifications include 3+ years in software sales/pre-sales/implementation or technical support and familiarity with customer experience software. Zendesk operates a hybrid work model with in-office presence part of the week and remote work otherwise, supports a diverse and inclusive workplace, may use AI in screening applicants, and provides accommodations for disabilities as part of equal opportunity employment.

Zendesk is seeking a G&A Manager, Financial Analysis & Strategy, reporting to the Director of G&A Finance & Strategy, to drive critical initiatives including G&A consolidation, Office of the CEO expense oversight, and strategic Finance Shared Services partnerships while serving as the main financial liaison between the office of the COO, Transformation Team, and Corporate Finance. Key responsibilities include partnering with Strategy, Planning & Transformation leadership to deliver financial insights, building robust models for transformation projects, managing G&A consolidation reporting and forecasting with Corporate Finance, tracking Office of the CEO and Office of Transformation expenses, and leading Finance Shared Services partnerships and executive communications. Basic qualifications include a bachelor’s degree in Finance, Accounting, Business, or related field, 5+ years of relevant experience (preferably in G&A or transformation roles), advanced proficiency in Excel and Google Sheets, and strong written and verbal communication with cross-functional collaboration. Preferred qualifications include an MBA or related advanced degree, experience supporting organizational transformation or corporate consolidation, ability to lead strategic partnerships and executive budgets, demonstrated leadership or mentoring, and comfort navigating ambiguity. Compensation includes a US base salary range of $118,000–$176,000 with potential bonuses or benefits, a hybrid work model requiring in-office presence part of the week (schedule determined by the hiring manager), and Zendesk’s commitment to diversity, inclusion, AI screening practices, and accommodations for applicants with disabilities.

Zendesk is seeking a Staff Software Engineer to lead the technical direction, architecture, and long-term roadmap for a feature-rich system that helps admins onboard and manage Zendesk products while enabling internal teams to integrate solutions. The role is based in Pune and requires at least three days in the office per week, and Zendesk notes hires must be physically located in Karnataka or Maharashtra. Key responsibilities include driving engineering excellence, designing and delivering scalable enterprise software, modernizing the data platform, and developing event-driven real-time workflows. Required qualifications include 12+ years of frontend software engineering for enterprise SaaS, 10+ years with JavaScript/TypeScript and React/Redux, experience with Cypress/Jest, REST APIs, CI/CD, and a proven record of leading and mentoring teams. Zendesk highlights the opportunity to make a real impact, work with a top engineering team, grow through leadership development, enjoy a hybrid-friendly culture, and benefit from a commitment to diversity and inclusion, with AI screening and accommodations noted.

Zendesk is hiring a frontend software engineer for Pune, India, who must work from the office at least three days a week in a hybrid setup, with location eligibility limited to Karnataka or Maharashtra. The role involves collaborating with engineers and product management to design simple yet effective solutions, applying the full development lifecycle from technical design to production, and participating in pair programming, code reviews, and testing. You’ll ensure delivery on commitments, maintain code quality, debug, unblock tasks, follow best practices, champion test coverage, and actively participate in code reviews and design discussions while standardizing services across teams. Requirements include 8+ years of frontend experience with a strong UX focus, expertise in session management, ORM, caching, JavaScript/CSS/HTML/REST APIs, and building complex React-based SPAs, plus hands-on experience with AI tools such as Cursor, GitHub Copilot, ChatGPT, and Claude. Bonus skills include CI/CD tooling (GitHub Actions, Jenkins, Travis), Ruby/Java, MySQL, AWS (Aurora), Datadog, instrumentation (Segment/Pendo), and JS tooling (Webpack/Node.js); Zendesk highlights equal opportunity, diversity, and accommodations, and notes AI may be used to screen applicants.

Zendesk is seeking a Senior Platform Architect with deep expertise in contact center technologies (Zendesk, Amazon Connect, and AWS) to design, implement, and integrate scalable customer service solutions as part of the Contact Center Center of Excellence. Core daily activities include architecting and optimizing solutions, leading the technical strategy and roadmap, mentoring presales specialists, driving AI/ML and automation adoption, ensuring security and governance, supporting pre-sales with discovery and PoCs, producing technical documentation, and engaging with vendors and partners. Key responsibilities focus on strategic leadership of the CoE’s architectural vision, designing complex contact center solutions, integrating Zendesk, Amazon Connect, AWS, and other enterprise systems, providing technical oversight to ensure secure, high-quality delivery, collaborating with stakeholders, and driving ongoing innovation and governance. Qualifications include a bachelor’s or master’s degree in CS/IT/Business, at least 10 years in solution architecture with 5+ years in contact center technologies (Amazon Connect, CRM/CX tech, preferably Zendesk), strong proficiency with AWS services (Lambda, Lex, IAM, DynamoDB, S3, API Gateway), and leadership, communication, and problem-solving skills; Python and/or Node.js exposure is a plus. Preferred qualifications include Zendesk certifications and AWS Solutions Architect or equivalent, experience in omnichannel contact centers, agile/DevOps experience; Zendesk notes AI screening may be used, and the company is an equal opportunity employer offering accommodations for applicants with disabilities.

Zendesk is seeking an Enterprise Account Executive to drive Bay Area growth selling AI-enabled CX and automation solutions to enterprise customers, expanding Zendesk’s footprint in high-value accounts. The role involves acquiring new enterprise clients, expanding AI adoption, nurturing executive relationships, using data and adoption analytics to prospect and expand, and leading multi-stakeholder, proof-of-concept deals with cross-functional teams. Ideal candidates have 8+ years of cloud/software B2B sales or solution engineering experience, a track record in large-enterprise and tech-sector deals, and proficiency with sales tools, with willingness to travel. Compensation includes a US annualized OTE of $340k–$510k (50/50 base/commission), with potential bonuses and benefits based on location and experience. Zendesk emphasizes AI in customer experience, supports hybrid work, and is an equal opportunity employer committed to diversity, inclusion, and accessibility.

Zendesk is hiring Digital Inside Sales Specialists to handle a high-velocity sales cycle while delivering an excellent customer experience; as a founding member of a new team, you’ll become a product expert and help customers understand Zendesk’s value, with travel required for training and a transition to a hybrid work schedule. Responsibilities include handling a large volume of inbound leads and existing customers mainly via chat and email, resolving inquiries to drive online conversions, conducting discovery calls and demos, and championing customer needs to drive adoption while meeting SLAs and KPIs and contributing to a shared revenue target; you’ll also strive to exceed weekly activity, pipeline, and revenue goals. Requirements include fluent English plus Dutch, German, Arabic, or French, 2+ years of sales experience (preferably in software/SaaS) with the ability to manage the full sales cycle, a real passion for Zendesk, strong organizational skills, and the ability to multitask in a fast-paced environment. You must be available to work 3 days a week in the Lisbon office, and the role employs a hybrid arrangement with onsite time plus remote work, the specific schedule to be determined by the hiring manager. Zendesk emphasizes inclusion and fairness as an equal opportunity employer, may use AI in screening, and offers accommodations for applicants with disabilities; the company also supports global diversity, equity, and inclusion and provides resources for applicants needing accommodations.

The position is Manager, Technical Account Management for Zendesk’s North America region, located in Austin, TX (hybrid) or Florida (fully flexible). You will lead the Technical Account Managers for East NorAm, shape the team, and help strategic enterprise customers maximize Zendesk products and services while expanding ARR service adoption. Responsibilities include People Management (setting objectives, developing talent, cross-team collaboration with sales/pre-sales), Program Management (overall TAM program, customer engagements, stakeholder relationships, executive value discussions), and Technical Leadership (aligning Zendesk solutions with customer needs to drive digital transformation). Required qualifications include a Bachelor’s in Computer Science or related field, 3+ years of managing post-sales teams, 10+ years in technical consulting or other customer-facing SaaS roles, North America delivery experience, and CRM/AI proficiency, plus strong communication and travel ~10%. The base salary range is $132,000-$198,000 in the US with potential bonuses/benefits, and Zendesk emphasizes equal opportunity, diversity and inclusion, hybrid work flexibility, and accommodations, with AI screening noted as part of the process.

Zendesk is hiring a backend-focused engineer to join its Pune-based team in Maharashtra, with a hybrid work model that requires in-office presence part of the week, and the company notes that candidates must be physically located in Karnataka or Maharashtra. The role entails collaborating with engineers and product management to design simple, elegant solutions to complex problems, following the full development lifecycle including technical design, pair programming, peer code reviews, documentation, testing, and continuous integration. You will be responsible for delivering on commitments, ensuring code quality, debugging, and actively participating in code reviews and design discussions, while helping standardize services and improve workflows across teams. The ideal candidate has 8+ years of hands-on backend coding experience across languages (Java, Ruby on Rails, Python, Golang, NodeJS, Typescript, Scala, etc.), experience with unit testing and test-driven development, leadership and mentoring ability, and strong communication skills to work with ambiguity and diverse teammates. Zendesk is an equal opportunity employer that promotes diversity and inclusion, may use AI screening in the application process, and offers accommodations for applicants with disabilities; the hybrid policy is designed to balance onsite collaboration with remote flexibility.

Zendesk Product Security is a globally distributed team of application security specialists focused on secure design, automation, and education to bake security into products, partnering with engineers to prioritize security across the software development lifecycle. The team maintains programs and tooling such as a mature bug bounty program, Security Champions, regular security reviews, static/dynamic testing, and vulnerability lifecycle management, and focuses on secure-by-design product reviews and new security tooling. This is a hybrid role (remote plus on-site) requiring three days in the office and relocation to Pune, with candidates limited to those physically located in Karnataka or Maharashtra. You’ll work on building distributed, high-scale integrations with partners like Slack, Atlassian, and AWS, processing around 10 million events per day, and collaborate with designers, product managers, and engineers to deliver secure customer-facing features. The role requires 9+ years of full-stack software engineering experience, proficiency in React/JavaScript/Node/TypeScript, monorepos and Salesforce integrations, and the tech stack includes Golang/JS/TS, AWS, Spinnaker, Kubernetes, Aurora/MySQL, DynamoDB, and S3, along with Zendesk’s commitment to diversity, AI screening, and accommodations.

Zendesk is a leader in customer experience solutions, with its Contact Center CoE optimizing platforms like Zendesk, Amazon Connect, and AWS-based solutions to improve customer interactions and operational efficiency. The role seeks an experienced Sales Specialist in contact center technologies and CX suites (preferably Zendesk, Amazon Connect, AWS) to drive awareness and sales of Zendesk’s CCaaS for the commercial segment across Western US and Canada, providing strategic direction and cross-team collaboration. Key responsibilities include collaborating with AEs, pre-sales, and partners; coordinating with vendors and delivery; running customer discovery and deal progress; partnering with AWS/Amazon Connect AEs; forecasting; delivering tailored value propositions; and representing Zendesk at regional events. Qualifications require a minimum of 7 years in cloud contact center sales, channel sales experience, and potential advantage for Zendesk/Amazon Connect knowledge, with the ability to work autonomously in a fast-paced environment, plus experience selling at the C-level and a proven sales track record with new business pursuit and strong communication skills. The role offers a competitive salary and benefits, growth opportunities, and a collaborative, inclusive culture, with US OTE ranging from $234,000 to $352,000 (60/40 base/commission), and Zendesk’s commitment to equal opportunity, diversity and inclusion, hybrid work options, and accommodations for applicants with disabilities.

The Senior Contact Center Sales Specialist - LATAM at Zendesk is responsible for driving awareness and sales of Zendesk’s CCaaS Contact Center across Latin America, leveraging deep expertise in contact center technologies and CX suites (preferably Zendesk, Amazon Connect, or AWS). Key responsibilities include collaborating with Zendesk Account Executives, pre-sales teams, and partners to identify opportunities, coordinating with AWS/Amazon Connect AEs, running customer discovery and deal progression, conducting regular forecast cadences, and representing Zendesk at regional events while advocating for innovation and industry trends. Required qualifications include a minimum of 5 years in cloud contact center sales, channel sales experience, fluency in English plus Portuguese and/or Spanish, knowledge of Zendesk and Amazon Connect (or similar), ability to sell at C-level, a proven track record of meeting targets, and strong communication skills. The role offers a competitive salary and benefits, opportunities for professional growth, a collaborative and inclusive work environment, and a chance to lead transformational contact center initiatives using cutting-edge technologies. The position requires being physically located in Mexico City or Estado de Mexico with a hybrid work arrangement, and Zendesk emphasizes fairness and equal opportunity, AI screening, and reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Staff Software Engineer to act as the technical leader for the team, owning the architecture, execution strategy, and long-term roadmap for a feature-rich system that helps admins onboard, adopt, and manage Zendesk products while enabling internal teams to integrate solutions. You will contribute to core code, break down complex features into incremental work, take ownership of features, drive technical discussions, balance feature delivery with tech debt, mentor others, and improve observability, performance, reliability, and security with a near-to-mid-term strategic focus. The ideal candidate has 9+ years of full-stack software engineering experience (enterprise SaaS or large web apps), strong proficiency in languages such as Java, Ruby, Go, Scala, TypeScript, or Node.js, 9+ years with JavaScript/TypeScript and React/Redux, solid MySQL experience, and a proven track record delivering large-scale, resilient systems, with strong communication and influence skills. The tech stack includes a large Ruby on Rails codebase, data in MySQL and Redis, occasional Go/Java services, and integrations via gRPC, REST, Kafka, and GraphQL, deployed on Kubernetes with Docker and Spinnaker on AWS, with production observability via Datadog. The role is hybrid with in-office requirements—at least 3 days a week in the local office—and is noted as Pune, though Zendesk requires candidates to be physically located in Karnataka or Maharashtra per the requisition; Zendesk is an equal opportunity employer offering diversity, inclusion, and reasonable accommodations.

Zendesk is hiring an IT Business Systems Analyst – Netsuite for its Pune, India team, focusing on Netsuite Core finance, R2R, and S2P to optimize finance operations through technology. The role involves analyzing and optimizing end-to-end Netsuite value streams, acting as the functional lead on projects, gathering and documenting requirements, enabling cross-functional collaboration, participating in Agile ceremonies, leveraging AI tools, conducting UAT, and supporting change management. It emphasizes Zendesk’s core values of exceptional service, simple solutions, pride in work, and care for each other. Qualifications include at least 8 years of business systems analysis experience with a finance focus, strong Netsuite Core financials, R2R, and S2P expertise (plus SaaS tools like Adaptive and Blackline), Agile and Jira proficiency, and strong communication and presentation skills with a growth mindset and curiosity. The role requires being physically located in Karnataka or Maharashtra (hybrid in-office schedule) and reflects Zendesk’s commitment to equal opportunity, diversity, AI-based screening, and reasonable accommodations if needed.

Zendesk is hiring an IT Business Systems Analyst - Adaptive to join its Pune, India team, focusing on Netsuite Core financials, R2R, and S2P to optimize finance value streams through technology. The ideal candidate has 8+ years of experience in business systems analysis with finance-focused SaaS knowledge, including Netsuite, Adaptive, and Blackline, plus ERP transformation, Agile, Jira, and strong requirements development and communication skills. Key duties include acting as the functional lead on projects, gathering and documenting requirements, enabling cross-functional collaboration, participating in Agile ceremonies, leveraging AI tools for requirements and documentation, conducting UAT, and supporting change management. The role emphasizes Zendesk’s core values—exceptional service, simplest solutions, pride in work, and caring for others—along with a growth mindset and curiosity. It offers a hybrid work arrangement with location requirements (candidates must be located in Karnataka or Maharashtra as specified by the requisition) and notes Zendesk’s equal opportunity commitment, potential AI screening, and accommodations.

Zendesk is seeking a Principal Contact Center Sales Specialist - EMEA SMB to drive awareness and sales of Zendesk's CCaaS platform and Zendesk for Contact Center for the SMB segment in Europe, leveraging expertise in Zendesk, Amazon Connect, and AWS. The role will provide strategic direction, work autonomously, and collaborate across Zendesk teams (Account Executives, pre-sales) and partners, while engaging with vendors and delivery partners and AWS AMs to shape customer solutions. Key responsibilities include running enablement sessions to upskill field teams, conducting customer discovery calls, managing deal progress and pipeline at scale, and coordinating forecast cadences with regional teams and leadership. Qualifications require a minimum of 7 years in cloud contact center sales, strong analytical and communication skills, experience with scale selling and channel sales, English fluency (Spanish and/or French a plus), and a proven track record of achieving sales targets and selling at the C-level. Zendesk offers a competitive salary and benefits, opportunities for growth, a collaborative and inclusive hybrid work environment, and emphasizes equality and inclusion with policies on AI screening and accommodations for applicants with disabilities.