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Zendesk is recruiting an SMB Account Executive to grow its SMB customer base across multiple languages (French, German, Dutch, Italian, Spanish) by pursuing new opportunities and closing deals of varying sizes in the SaaS space. Responsibilities include driving revenue through new customer acquisition and account expansion, nurturing relationships for satisfaction and retention, cross-selling, using data and adoption history to target prospects, articulating Zendesk’s value, leading competitive sales cycles, maintaining a qualified Salesforce pipeline, and meeting forecasts and revenue goals. Required qualifications are a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a track record of exceeding targets, strong prospecting and outreach skills, excellent presentation/negotiation/closing abilities, entrepreneurial spirit, and familiarity with Salesforce, Outreach, and Clari. The role supports Zendesk’s hybrid work model with a team-level in-office schedule and remote flexibility, emphasizing collaboration and cross-functional alignment. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, offers accommodations for applicants with disabilities, and provides contact information for accommodation requests.

Zendesk is recruiting Digital Inside Sales Specialists to handle a high-velocity sales process, become product experts, and guide both new and existing customers toward informed Zendesk purchases as founding members of a new team. Key responsibilities include responding to inbound leads and customer inquiries via chat and email, driving online conversions, conducting discovery calls and demos, understanding customer needs, and meeting or exceeding SLAs, KPIs, and shared revenue targets. Requirements include excellent written communication in Dutch, German, Arabic, or Italian and English, 1+ years of sales experience (SaaS/software experience preferred), ability to work with a global market, strong multitasking and organizational skills, and availability to work four days per week in the Lisbon office; training requires travel to Zendesk offices with a hybrid schedule afterward. The role offers a hybrid work model with in-office days to be determined by the hiring manager, balancing onsite collaboration and remote work. Zendesk emphasizes diversity and inclusion, is an equal opportunity employer, and provides accommodations for applicants with disabilities; accommodations can be requested by emailing peopleandplaces@zendesk.com.

Zendesk is hiring Software Engineer II/Senior Software Engineer in Kraków, Poland, with a hybrid arrangement requiring one day per week in the office. In this role you will collaborate with global teams to build scalable, high-performance products, write code and design docs, create tests, instrument changes, and deploy to production. The position spans multiple areas and languages (Machine Learning, Mobile, Front-end, Back-end Java/Ruby, Data Science) with responsibilities such as maintaining reliability and performance, optimizing components, building backend services, and developing Zendesk email integrations. Basic qualifications include 2–6 years of experience depending on the level, proficiency in at least one language (Ruby on Rails, Scala, Python, JavaScript), familiarity with AWS and distributed systems, SaaS experience, strong communication, and Agile practice, with a Poland base salary range of PLN 235,000 to PLN 353,000 plus potential bonuses or benefits. Zendesk emphasizes diversity and inclusion, offers ownership and growth opportunities, flexible work arrangements, and accommodations for disabilities, and invites eligible candidates to apply as opportunities arise.

The Senior Partner Sales Operations Analyst at Zendesk plays a critical role in enhancing the Partner business by focusing on data integrity, automation, and performance measurement within partner processes. This position requires in-depth analytical skills and technical expertise, specifically in managing complex workflows and providing strategic analytics to support partner program investments. The analyst will be responsible for maintaining accurate partner data, managing operational processes, and developing insightful reports that will drive strategic decisions. Candidates should have a strong background in Sales Operations or Partner/Channel Operations, along with technical skills in data manipulation and automation tools. The role offers a competitive salary range and emphasizes the importance of diversity, equity, and inclusion within the organization.