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Zendesk is seeking an Account Executive for Spain and Portugal to drive B2B revenue with a focus on AI-enabled solutions, building relationships with new customers and expanding existing partnerships. The role involves driving top-line growth, cross-selling across products, managing key customer relationships, using data and adoption history to prospect and improve retention, and creating quarterly territory plans to increase market share. You will lead complex, multi-month, value-centric sales cycles with proof-of-concept stages, maintain a robust pipeline and accurate forecast, and establish C-level sponsorship to close deals, while collaborating with internal teams. Requirements include a BA/BS, 4+ years in cloud/software B2B/AI sales with a proven quota record, expertise in navigating complex cycles and renewing contracts, selling to C-level executives, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker; fluency in Spanish and English (Portuguese a plus) and willingness to travel. Zendesk emphasizes its mission to deliver exceptional customer experiences, offers a hybrid work model, supports diversity and inclusion, notes that AI may screen applicants, and provides accommodations for applicants with disabilities.

Zendesk is transforming customer experience and employee services with its AI-powered Resolution Platform, helping top brands deliver smarter, faster, and more personal service at scale. As a Senior Solutions Consultant, you’ll be a trusted advisor and technical thought leader who architects AI-driven CX and ES solutions and partners with Sales, Product, Engineering, and Customer Success to drive measurable outcomes. You’ll lead technical and business discovery, translate AI capabilities into business narratives, own end-to-end technical engagements from design to pilots, integrate scalable solutions using Zendesk APIs and cloud platforms, and measure ROI to optimize impact while championing AI adoption. Requirements include 5+ years of presales/solutions consulting in SaaS/CX or enterprise software, strong web/scripting and SaaS architecture knowledge, pilot/POC experience, deep AI expertise (LLMs, NLP), domain expertise in CCaaS/ITSM/BI, excellent communication, a bachelor’s degree, and willingness to travel. Zendesk emphasizes a hybrid, inclusive culture and equal opportunity, with AI screening as part of hiring, and seeks strategic, collaborative, customer-obsessed, technically fluent innovators who stay ahead of evolving CX and ES technologies.