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The AI Sales Specialist is a quota-bearing role that partners with Zendesk's Core Account Executive team to drive growth and adoption of the AI product suite through prospecting, demos, and closing, including approved AI proofs of concept. Responsibilities include owning sales quotas for a defined Zendesk territory, collaborating with the core sales team to plan revenue growth from existing accounts and new business, and working with Success teams to identify expansion and cross-sell opportunities. The role also requires acting as an AI subject matter expert and leading enablement efforts in the territory, ensuring product updates, sales plays, and market insights are communicated to AEs to support prospecting and qualification. Requirements include proven experience in a quota-carrying sales role (preferably in Conversational AI or CX), native Spanish, a results-oriented track record, excellent communication skills, willingness to travel, and preferably experience in an overlay AE or co-sell model. Zendesk emphasizes a hybrid work model, commitment to diversity and inclusion, warns that AI or automated decision systems may be used in screening applications, and remains an equal opportunity employer offering accommodations for disabilities.

Zendesk is seeking an Account Executive to drive revenue growth in the Iberian market (Spain and Portugal), based in Madrid, with a focus on new business. The role emphasizes prospecting, acquiring new customers, expanding existing partnerships, cross-selling Zendesk products, and nurturing long-term relationships to maximize revenue and retention. You will create quarterly territory plans, manage multi-month, value-centric deals (including proof of concept), maintain a robust pipeline, and secure C-level sponsorship to advance strategic opportunities. Requirements include a BA/BS or equivalent, 4+ years in cloud/software B2B or AI sales with a proven quota record, experience selling to C-level executives, and proficiency with Salesforce, Outreach, Clari, Seismic, and Looker, plus fluency in Spanish and English (Portuguese a plus) and the ability to travel. Zendesk highlights its mission, hybrid work model, commitment to fairness and diversity, and notes that AI screening may be used in the hiring process, with accommodations available for applicants with disabilities.

Zendesk seeks an Enterprise Account Executive based in Madrid to drive growth across Iberia by selling AI-driven CX solutions to large enterprises (1500+ employees). You will build trusted executive relationships, identify expansion opportunities, cross-sell/upsell AI and automation solutions, manage a data-informed pipeline, and lead multi-stakeholder, proof-of-concept deals with AI-enabled solution design to enable high-value deployments. Responsibilities include creating quarterly territory and account plans, collaborating with Customer Success, Solutions Engineering, and Product teams, and maintaining robust forecasting to exceed revenue goals. Requirements cover 8+ years in cloud/software B2B sales or solution engineering, proven success in enterprise sales with executive-level engagement and quota attainment, strong negotiation/closing, and fluency in Spanish and English (Portuguese a plus), plus familiarity with Salesforce, Outreach, Clari, Seismic, Looker. Zendesk emphasizes a diverse, inclusive culture with hybrid work options, equal opportunity and disability accommodations, and a policy that AI may be used to screen applicants per company guidelines.

Zendesk is seeking an Account Executive for Spain and Portugal to drive B2B revenue with a focus on AI-enabled solutions, building relationships with new customers and expanding existing partnerships. The role involves driving top-line growth, cross-selling across products, managing key customer relationships, using data and adoption history to prospect and improve retention, and creating quarterly territory plans to increase market share. You will lead complex, multi-month, value-centric sales cycles with proof-of-concept stages, maintain a robust pipeline and accurate forecast, and establish C-level sponsorship to close deals, while collaborating with internal teams. Requirements include a BA/BS, 4+ years in cloud/software B2B/AI sales with a proven quota record, expertise in navigating complex cycles and renewing contracts, selling to C-level executives, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker; fluency in Spanish and English (Portuguese a plus) and willingness to travel. Zendesk emphasizes its mission to deliver exceptional customer experiences, offers a hybrid work model, supports diversity and inclusion, notes that AI may screen applicants, and provides accommodations for applicants with disabilities.

Zendesk is transforming customer experience and employee services with its AI-powered Resolution Platform, helping top brands deliver smarter, faster, and more personal service at scale. As a Senior Solutions Consultant, you’ll be a trusted advisor and technical thought leader who architects AI-driven CX and ES solutions and partners with Sales, Product, Engineering, and Customer Success to drive measurable outcomes. You’ll lead technical and business discovery, translate AI capabilities into business narratives, own end-to-end technical engagements from design to pilots, integrate scalable solutions using Zendesk APIs and cloud platforms, and measure ROI to optimize impact while championing AI adoption. Requirements include 5+ years of presales/solutions consulting in SaaS/CX or enterprise software, strong web/scripting and SaaS architecture knowledge, pilot/POC experience, deep AI expertise (LLMs, NLP), domain expertise in CCaaS/ITSM/BI, excellent communication, a bachelor’s degree, and willingness to travel. Zendesk emphasizes a hybrid, inclusive culture and equal opportunity, with AI screening as part of hiring, and seeks strategic, collaborative, customer-obsessed, technically fluent innovators who stay ahead of evolving CX and ES technologies.