Zendesk, a leader in customer experience solutions, is looking for a Senior Platform Architect with significant expertise in contact center technologies, particularly Zendesk, Amazon Connect, and AWS. The role involves designing and implementing scalable customer service solutions, providing technical leadership, and ensuring seamless integrations across various platforms. Key responsibilities include leading the architectural vision for the Contact Center Center of Excellence, guiding pre-sales specialists, and staying updated on innovations in the industry. Candidates should have at least 10 years of experience in solution architecture and strong technical skills in relevant technologies, as well as excellent communication and problem-solving abilities. Zendesk promotes a flexible hybrid work environment and is committed to fostering diversity and inclusion in the workplace.
