Zendesk’s CX and ES platform uses AI, data, and cloud technologies to transform customer interactions, helping leading brands deliver smarter, faster, and more personal service. The Senior Solutions Consultant will act as a trusted advisor and technical thought leader, translating AI-powered capabilities into measurable business value and partnering with Sales, Product, Engineering, and Customer Success to architect scalable solutions. You’ll lead technical and business discovery, design demos and proofs of value, own end-to-end technical engagement from qualification to pilot, integrate via Zendesk APIs and cloud platforms, and measure ROI to drive continuous improvement. Requirements include 5+ years of presales/solutions consulting in SaaS or enterprise software, strong knowledge of web/scripting and SaaS architectures, experience with pilots/POCs, deep AI understanding, and domain expertise in CCaaS/ITSM/BI/WFM, plus excellent storytelling and communication skills and willingness to travel. Who you are: strategic, technically fluent, collaborative influencer, customer-obsessed, and an analytical storyteller who solves problems with innovative use of technology; Zendesk supports hybrid work, global diversity and inclusion, and offers accommodations, with AI screening of applications in some cases.
