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Zendesk is seeking a Lead AI Strategist for its Forward Deployed Engineering team to build and deploy live AI pilots for strategic global customers, proving ROI before contracts are signed. The role is a “Proof of Value” mission described as a scrappy technical operator who bridges sales strategy and product reality by creating high-impact AI agents in real-world scenarios. Responsibilities include owning the pilot lifecycle from discovery to go-live, hands-on configuration of Zendesk AI Agents, de-risking deals by aligning pilots with business outcomes, providing AI readiness guidance to executives, and feeding product feedback to engineering. Basic qualifications are 5+ years in Enterprise SaaS, technical literacy with APIs and webhooks, deep CX knowledge, and fluent English, with preferred experience in Zendesk products, AI/RPA, and APAC markets. The position offers a hybrid work setup, a commitment to diversity and inclusion, and accommodations for applicants, including AI screening as part of the hiring process.

Zendesk is seeking an SMB Account Executive for the Greater China Region to grow the SMB base in SaaS by hunting new opportunities, closing deals, and expanding revenue through broad relationship-building and cross-functional collaboration. Key responsibilities include acquiring new customers, expanding existing accounts, cross-selling products, leveraging data insights to prospect and retain clients, articulating Zendesk's value to align with business goals, leading competitive sales cycles, and maintaining a robust Salesforce pipeline with accurate forecasts to exceed targets. Candidates should have a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a proven track record, strong relationship management, bilingual English and Mandarin (Cantonese a plus), plus presentation, negotiation, outreach, and territory planning skills; familiarity with Salesforce and Clari is a plus. The role requires an entrepreneurial mindset, collaboration across teams, and the ability to manage high volumes of opportunities while staying current on industry trends and building relationships with key decision makers. Zendesk highlights its mission to create human connections, offers a hybrid work model, is an equal opportunity employer committed to diversity and inclusion, notes that AI may screen applicants, and provides accommodations for applicants with disabilities.

Zendesk is hiring an AI Partner Success & Enablement Manager to lead both partner success management and enablement initiatives, overseeing onboarding, training, certification, and scalable programs for Zendesk AI products and the broader product portfolio. The role encompasses partner enablement and training (designing curricula, delivering global workshops, and promoting customer success practices), certification and quality assurance (establishing benchmarks, managing lifecycles, and ensuring partner readiness), and ongoing partner success and technical support as a SME for AI product inquiries and joint pre-sales efforts. It also involves program and relationship management, owning enablement programs, tracking KPIs, building trusted partner relationships, and coordinating with Marketing, Product, Sales, and Support to align strategies. The ideal candidate brings 3+ years in a partner-facing role with technical consulting/support or enablement in SaaS/AI, plus skills in delivering technical training, managing certifications, API and backend coding familiarity, and the ability to travel internationally. Zendesk emphasizes an innovative, growth-oriented, collaborative, and globally impactful culture with a commitment to diversity and inclusion, offering a hybrid work model and accommodations, while noting AI-based screening may be used and providing EEO rights information.

Zendesk is seeking a Corporate Account Executive in Southeast Asia to grow the SaaS business by hunting for new opportunities and closing deals of varying sizes while building broad client relationships. You’ll drive top-line revenue growth, manage and nurture customer relationships for high satisfaction and retention, and proactively cross-sell additional products to optimize account profitability. The role requires using data insights and customer adoption history to prospect new clients, articulate Zendesk’s value, lead competitive sales cycles, and maintain a robust Salesforce pipeline with accurate forecasts. The ideal candidate has a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience, strong negotiation and closing skills, and familiarity with tools like Salesforce and Clari. Zendesk promotes an inclusive, hybrid work environment, is an equal opportunity employer, may use AI screening, and provides accommodations for applicants with disabilities while supporting global diversity and inclusion.

Zendesk is seeking a Senior Solutions Consultant in Singapore to be the technical anchor for Asia’s growth, translating complex business challenges into elegant technical solutions for Enterprise clients within a collaborative culture that values learning and work-life balance. The role blends technical expertise, sales acumen, and consultative leadership, acting as the primary technical partner to Account Executives, leading discovery, designing tailored Zendesk solutions, owning evaluation pilots and POCs, responding to RFIs/RFPs, and feeding customer insights back to product and engineering. Basic qualifications include 5+ years in customer-facing pre-sales or solutions/technical consulting, proven ability to present to executive audiences, solid technical understanding of web technologies and APIs, and strong analytical problem-solving skills. Preferred qualifications cover domain knowledge in CX/ITSM or contact center tech, familiarity with emerging CX technologies like Generative AI, consulting or large-scale deployment experience, collaborative design facilitation, ASEAN language skills, and regional travel readiness. Zendesk emphasizes a hybrid, inclusive work environment, informs applicants about AI screening, is an equal opportunity employer with a commitment to global diversity and inclusion, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Senior Corporate Account Executive to grow its B2B SaaS customer base and drive revenue by building relationships and delivering customer-focused solutions. You’ll acquire new customers, manage and expand existing accounts, cross-sell products, and use data and adoption history to inform prospecting and retention, while maintaining a robust Salesforce pipeline with accurate forecasts. Qualifications include a BA/BS or equivalent, 3+ years in B2B SaaS sales or related roles with a proven track record of meeting or exceeding targets, strong presentation and negotiation skills, and familiarity with Salesforce and Clari. The role is hybrid, combining in-person collaboration with remote work, and emphasizes aligning Zendesk products with customers’ business objectives. Zendesk is an equal opportunity employer that promotes diversity and inclusion, may use AI in screening, and offers accommodations on request.

Zendesk is seeking a Principal PSE based in Singapore to drive partner-led growth across APAC, including the Philippines, by building and owning the partner plan and coordinating with Zendesk Direct Sales. The role involves recruiting, onboarding, enabling partners, achieving partner revenue and profitability targets, and serving as a liaison between the partner ecosystem and Zendesk sales. Key duties include building a partner ecosystem aligned with GTM priorities, enabling partners on Zendesk value propositions, co-developing quarterly joint business plans, collaborating with marketing, tracking pipelines, maintaining CRM data, and ensuring adherence to Zendesk sales methodology. Required qualifications include a bachelor’s degree, 10+ years of B2B SaaS sales with quota-bearing experience, strong prospecting, time management, communication, and the ability to engage C-level stakeholders, with knowledge of sales methodologies and BI tooling. Zendesk emphasizes a hybrid, inclusive culture, is an equal opportunity employer, notes that AI may screen applications, and offers accommodations for applicants with disabilities.

The AI Sales Specialist Lead for APAC at Zendesk is a quota-carrying, player-coach role tasked with driving growth and adoption of Zendesk's AI product suite, mentoring a team of AI Sales Specialists, and shaping go-to-market strategies across mature and emerging APAC markets. The role requires leading and potentially handling key opportunities directly while partnering with Core Sales Managers to set and achieve regional sales targets across diverse APAC territories. Core responsibilities include regional sales leadership and goal achievement, customer and stakeholder engagement with a consultative, value-based approach, and AI sales enablement and evangelism, including supporting regional AI product trials and POCs and collaborating with APAC GTM leadership. The position requires proven experience in quota-carrying sales leadership (preferably in Conversational AI or CX), strong communication and relationship skills to engage executives and cross-functional teams, willingness to travel regionally, and overlay or co-sell experience is a plus. Zendesk highlights its mission as the intelligent heart of customer experience, promotes hybrid work and diversity and inclusion, notes that AI may screen applicants, and is an AA/EEO/Veterans/Disabled employer offering accommodations.

Zendesk is a leading customer experience and support platform that is rapidly expanding, seeking motivated individuals for software sales roles. The position involves engaging with various organizations to address their business challenges and qualifying inbound leads to develop sales pipelines, particularly in the ASEAN market. Ideal candidates should have at least 2 years of sales experience, strong communication skills, and a competitive mindset. The company promotes a hybrid work model, allowing for both in-office collaboration and remote flexibility. Zendesk is committed to diversity and inclusion, providing equal employment opportunities irrespective of various personal characteristics.