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Zendesk’s mission is to champion great customer service and simplify business by building an AI-first Resolution Platform that turns every customer touchpoint into a meaningful experience through empathy, transparency, and innovation. As an AI Success Strategist in APAC, you’ll be the Strategic Engagement Lead owning multi-year AI roadmaps for the most complex enterprise clients, bridging technical deployment and business transformation to deliver measurable ROI, Automated Resolution growth, and Gross Revenue Retention. Responsibilities include orchestrating strategic AI roadmaps, acting as design authority for deployments with PS and API integrations, cross-functional GTM orchestration, data-driven governance with adoption analytics and health scores, thought leadership on Responsible AI and data governance, and ensuring value realization to secure renewals via improvements in CSAT and operational efficiency. Basic qualifications cover 5+ years in Customer Success, TAM, or management consulting in Enterprise SaaS, 1+ year AI-related project experience, a GTM track record, a bachelor’s degree, and familiarity with Agile; preferred qualifications include CX domain expertise, advanced degrees or certifications in AI strategy, PMP/CSM, APAC data privacy experience, and Product-Led Growth experience. Zendesk supports a hybrid, inclusive workplace and is an equal opportunity employer; AI may be used to screen applicants in accordance with law, and they provide accommodations for applicants with disabilities (contacting peopleandplaces@zendesk.com for accommodations).

Zendesk is a leading Customer Experience and Support Platform focused on making customer service better and keeping businesses in sync. The role is a pure hunting sales position in the Commercial/Enterprise segment for Asia, working with internal stakeholders to identify and qualify opportunities that contribute to the sales pipeline. Key responsibilities include engaging with prospects to understand challenges, generating high-value pipeline through targeted prospecting, collaborating with the sales team on target lists, and maintaining a strong pipeline with excellent customer experience. The ideal candidate has at least 2 years of sales/BD experience in the Commercial/Enterprise space (ideally with India prospects), Mandarin/Cantonese language skills preferred, and a bachelor’s degree is desirable. Zendesk offers a hybrid work model with partial in-office days, emphasizes diversity and accommodations, and notes that AI screening may be used in the hiring process.

Zendesk is seeking a Corporate Account Executive in Southeast Asia to grow the SaaS business by hunting for new opportunities and closing deals of varying sizes while building broad client relationships. You’ll drive top-line revenue growth, manage and nurture customer relationships for high satisfaction and retention, and proactively cross-sell additional products to optimize account profitability. The role requires using data insights and customer adoption history to prospect new clients, articulate Zendesk’s value, lead competitive sales cycles, and maintain a robust Salesforce pipeline with accurate forecasts. The ideal candidate has a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience, strong negotiation and closing skills, and familiarity with tools like Salesforce and Clari. Zendesk promotes an inclusive, hybrid work environment, is an equal opportunity employer, may use AI screening, and provides accommodations for applicants with disabilities while supporting global diversity and inclusion.

Zendesk is seeking a Principal PSE based in Singapore to drive partner-led growth across APAC, including the Philippines, by building and owning the partner plan and coordinating with Zendesk Direct Sales. The role involves recruiting, onboarding, enabling partners, achieving partner revenue and profitability targets, and serving as a liaison between the partner ecosystem and Zendesk sales. Key duties include building a partner ecosystem aligned with GTM priorities, enabling partners on Zendesk value propositions, co-developing quarterly joint business plans, collaborating with marketing, tracking pipelines, maintaining CRM data, and ensuring adherence to Zendesk sales methodology. Required qualifications include a bachelor’s degree, 10+ years of B2B SaaS sales with quota-bearing experience, strong prospecting, time management, communication, and the ability to engage C-level stakeholders, with knowledge of sales methodologies and BI tooling. Zendesk emphasizes a hybrid, inclusive culture, is an equal opportunity employer, notes that AI may screen applications, and offers accommodations for applicants with disabilities.

The AI Sales Specialist Lead for APAC at Zendesk is a quota-carrying, player-coach role tasked with driving growth and adoption of Zendesk's AI product suite, mentoring a team of AI Sales Specialists, and shaping go-to-market strategies across mature and emerging APAC markets. The role requires leading and potentially handling key opportunities directly while partnering with Core Sales Managers to set and achieve regional sales targets across diverse APAC territories. Core responsibilities include regional sales leadership and goal achievement, customer and stakeholder engagement with a consultative, value-based approach, and AI sales enablement and evangelism, including supporting regional AI product trials and POCs and collaborating with APAC GTM leadership. The position requires proven experience in quota-carrying sales leadership (preferably in Conversational AI or CX), strong communication and relationship skills to engage executives and cross-functional teams, willingness to travel regionally, and overlay or co-sell experience is a plus. Zendesk highlights its mission as the intelligent heart of customer experience, promotes hybrid work and diversity and inclusion, notes that AI may screen applicants, and is an AA/EEO/Veterans/Disabled employer offering accommodations.

Zendesk is a leading customer experience and support platform that is rapidly expanding, seeking motivated individuals for software sales roles. The position involves engaging with various organizations to address their business challenges and qualifying inbound leads to develop sales pipelines, particularly in the ASEAN market. Ideal candidates should have at least 2 years of sales experience, strong communication skills, and a competitive mindset. The company promotes a hybrid work model, allowing for both in-office collaboration and remote flexibility. Zendesk is committed to diversity and inclusion, providing equal employment opportunities irrespective of various personal characteristics.