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Zendesk is seeking an in-office BDR Manager in Lisbon to lead the Central BDR team focused on the DACH market, requiring native or professional fluency in German and English. The role involves hiring, onboarding, mentoring, and coaching a German-speaking BDR team in Lisbon, scaling high-quality pipeline from outbound and inbound efforts, and guiding reps to hit weekly, monthly, and quarterly targets. You will apply AI knowledge and tooling—such as generative AI for prospecting and AI-assisted coaching tools like Gong or ChatGPT—and optimize outbound cadences, multi-threading, and qualification processes while helping reps transition into future enterprise roles. Requirements include 1+ years of direct people management in a high-volume SaaS sales development environment, 3–5+ years of SaaS sales or sales development management experience, complete fluency in German and English, willingness to relocate to Lisbon and work on-site, with a data-driven coaching mindset and strategic prospecting acumen; the role requires weekly on-site days Tue–Thu 9am–6pm. Zendesk promotes a dynamic, global culture with a comprehensive onboarding bootcamp, extensive toolset, ongoing professional development, peer mentorship, and a hybrid work model, while affirming equal opportunity and accessibility commitments.

Zendesk is hiring for a Sales Development role in the EMEA region to drive new business and nurture a high-potential talent pipeline, supported by a strong training program that accelerates career growth. You will be a key member of the sales team, managing a busy outbound pipeline, prospecting both cold accounts and new divisions within existing customers, and targeting startups, unicorns, and enterprise businesses to create high-value pipeline and deliver an outstanding customer experience. Requirements include native English (additional languages are a plus), at least six months of experience in a sales-related environment (SaaS preferred), a consultative, customer-centric mindset, a “can-do” attitude, collaboration with Account Executives, excellent written and verbal communication, and a bachelor’s or master’s degree preferred, with a Lisbon hybrid schedule of in-office Tuesday–Thursday 9am–6pm. Zendesk offers quality leadership, a dedicated buddy to help you learn, flexible hybrid work with in-office days defined by the team, and a culture that values collaboration, connection, learning, and celebration. The company is an equal opportunity employer that values diversity and inclusion, may use AI to screen applications, and provides reasonable accommodations for applicants with disabilities.

Zendesk is hiring a Staff Engineer for its AI Copilot organization to lead the Admin Copilot Conversational backend, focusing on LLM orchestration, intent detection, context retrieval, and tool execution, with end-to-end ownership from design to production. The role is hands-on and leadership-focused, requiring setting engineering standards, making architecture decisions, mentoring engineers, and influencing technical direction across the Copilot teams while collaborating with ML scientists, product, design, and partner engineers. You’ll also design evaluation frameworks, guardrails, and safety mechanisms for production LLM features and proactively address systemic risks and performance bottlenecks. Qualifications include 8+ years in software engineering with backend leadership, experience building distributed systems at scale, production LLM integration, fluency in a backend language (Ruby/Python/Go), strong AWS and container/CI/CD expertise, and a proven ability to operate under ambiguity and communicate tradeoffs. Zendesk emphasizes a hybrid, inclusive culture and equal opportunity employment, notes AI may screen applications, and provides accommodations for applicants with disabilities, including a contact email for accommodation requests.

Zendesk is seeking a Senior Software Engineer for its AI Copilot team to deliver AI-powered features for customer-service agents, taking ownership from design through production in a fast, iterative learning culture. You will own end-to-end features, work with ML scientists/engineers to integrate ML capabilities, contribute to architecture decisions, build scalable backend services and APIs, improve reliability, and mentor junior engineers. Required: 5+ years building/operating large-scale internet apps, fluency in Ruby (Python a plus), experience with distributed systems, REST APIs, AWS, Docker/Kubernetes, and CI/CD, plus ability to adapt to changing priorities and collaborate across disciplines. Preferred: SQL/data infra (Snowflake, dbt), exposure to LLM integration, ML pipelines/tools (Metaflow), event-driven architectures (Kafka), and iterative, metrics-driven product development (A/B tests, feature flags). The role uses a tech stack including Ruby/Python, AWS, Metaflow, S3/RDS/MySQL/Snowflake, and Kubernetes with Docker; Zendesk emphasizes a hybrid, inclusive culture, equal opportunity employment, and accommodations with AI screening in certain cases.

Zendesk’s Sales Development role in the EMEA region focuses on building the sales and talent pipeline, offering strong training to accelerate your career and support the company’s growth. You’ll be a key member of the sales team, managing a busy outbound pipeline, prospecting cold and existing accounts, and generating high-value pipeline from startups to enterprise customers. The ideal candidate speaks native German with English fluency (Russian is a plus), has at least 6 months in a sales-related role (SaaS experience preferred), a can-do/winner mindset, and is comfortable with high-volume outreach, with Lisbon-based hybrid work three days a week (Tuesday–Thursday, 9am–6pm). Zendesk emphasizes a supportive culture with strong leadership, a buddy system, flexible hybrid work, and a commitment to diversity, equity, and inclusion across its global offices. The company notes that AI or automated decision systems may be used to screen applications and provides information on accommodations for applicants with disabilities via a dedicated email.

Zendesk is hiring for a Sales Development role in EMEA to help drive new business, train talent, and grow the sales pipeline within its leading Customer Support Platform. The role involves managing a high volume of inbound leads in the CRM, qualifying high-value opportunities for Account Executives, and upselling/cross-selling before handing deals to AEs. It requires a proactive, target-driven attitude, excellent communication, and the ability to thrive in a multicultural team while working from the Lisbon office part of the week (in-office Tue–Thu) with hybrid flexibility. Qualifications include fluency in Italian, a can-do/winner mindset, strong written/verbal skills, and a preference for SaaS/business experience though a Bachelor’s or Master’s degree is acceptable. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI screening in the hiring process, and offers accommodations for applicants with disabilities upon request.

The Sales Development role at Zendesk in the EMEA region is a fast-track entry into sales, serving as part of Zendesk’s growth engine and talent pipeline across Europe, the Middle East, and Africa. You will manage a high volume of hot inbound leads in the CRM, qualify high-value opportunities for Account Executives, and use strong communication to upsell and cross-sell before handing opportunities to AEs, all while delivering an outstanding customer experience. The role emphasizes a proactive, can-do mindset, overachieving targets, and thriving in a multicultural, collaborative, and fun team environment that supports career growth in sales. Requirements include fluency in Spanish, a passion for consultative sales, a Bachelor’s or Master’s degree (SaaS sales or business internship experience is a plus), and the ability to work in the Lisbon office on Tuesdays, Wednesdays and Thursdays in a hybrid model. Zendesk highlights its inclusive culture, hybrid work model, and commitment to equal opportunity with accommodations for disabilities, while informing applicants that AI screening may be used in the hiring process.

Zendesk is hiring for Sales Development across EMEA to drive new business, build a high-potential talent pipeline, and coach for sales excellence, supporting rapid regional growth. The role requires being a key member of the sales team, managing a busy outbound pipeline, delivering top-tier customer experiences, and prospecting into startups, unicorns, and enterprise accounts using innovative social tools. Ideal candidates are native French speakers with fluent English, have at least 6 months in a sales-related role, are oriented toward consultative SaaS sales, possess strong communication and a self-starter attitude, and will work from the Lisbon office on Tuesdays, Wednesdays and Thursdays. Zendesk offers structured onboarding, a supportive culture with a hybrid work model that combines in-person collaboration and remote work, and emphasizes the "intelligent heart of customer experience" across its global operations. Zendesk is an equal opportunity employer, committed to diversity, equity, and inclusion, provides accommodations for disabilities, and may use AI screening in the application process, with a dedicated email for accommodation requests.

The Sales Development role in Zendesk's EMEA focuses on driving the sales and talent pipeline, providing strong sales training and coaching, recruiting high-potential talent, and accelerating your sales career within Zendesk’s growth across EMEA. The successful candidate will be a key member of the sales team, handling a high volume of hot inbound leads in the CRM to qualify high-value opportunities for Account Executives and to upsell/cross-sell before passing them to AEs. Requirements include fluency in German, a passion for consultative sales, a Bachelor’s or Master’s degree (or SaaS/business experience), a can-do winner attitude, excellent written and verbal communication, and the ability to work in the Lisbon office on Tuesdays, Wednesdays and Thursdays as part of a hybrid arrangement. The role operates in a fast-growing, multicultural environment that values a fun, energetic team culture and clear career progression in sales. Zendesk is an equal opportunity employer, may use AI screening as part of the process, offers accommodations for disabilities, and supports a hybrid work model with diverse, inclusive opportunities across offices worldwide.

Zendesk is hiring a Digital Inside Sales Specialist in Lisbon, joining a new fast-growing team and requiring 3 in-office days per week for a high-velocity sales and customer-experience focus. You will become a product expert, engage mainly via chat and email with inbound leads and existing customers, conduct discovery calls and demos, and help buyers understand the value of Zendesk while meeting SLAs, KPIs, and a shared revenue target. Requirements include 1+ year of sales experience (SaaS/Software preferred), excellent English writing, multitasking across a high volume of opportunities, and the ability to thrive in a fast-paced environment; a secondary language like French, Dutch, or Arabic is a plus. The role is hybrid, designed to balance onsite collaboration and remote work, with the in-office schedule determined by the hiring manager to provide connection and learning opportunities. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI screening as part of the process, and offers reasonable accommodations for applicants with disabilities.