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Zendesk is seeking a Proposal Manager to join RFP Central, overseeing all assigned proposals from kickoff to submission and eventually leading end-to-end responses for global, high-stakes RFxs. The role provides deal intelligence, data-driven, winning proposals, and procurement guidance while coaching the sales team on best practices and winning patterns. You will collaborate with Sales, Presales, Legal, Security, and SMEs to craft clear, compelling responses, maintain the final RFP document, and drive global process discipline and improvements. Key skills include 1-2+ years of technical writing or proposal experience, strong project management, strategic communication, and collaborative adaptability. In Poland, the base salary range is zł122,000 to zł184,000 (with potential bonuses/benefits), and Zendesk emphasizes hybrid work, equal opportunity employment, and accommodations for applicants with disabilities, with AI screening possibly used in the process.

The Associate Renewals Manager will manage and optimize the contract renewal process for a portfolio of SaaS customers, collaborating with Sales, Customer Success, and Revenue Operations to ensure customers see value and renew. Responsibilities include independently managing the full renewal lifecycle, strategizing with CSMs and AEs based on health and usage, and proactively engaging customers to reinforce value and anticipate objections. They will analyze account history and product usage to craft renewal narratives, assist with quotes, pricing, and contract management with Legal and Finance, maintain Salesforce data, and identify upsell/cross-sell opportunities while improving renewal workflows. Core competencies include business knowledge, relationship management, communication and conflict resolution, analytical skills, and negotiation; qualifications include 1–2 years in SaaS renewals or related fields, Salesforce proficiency, CPQ experience a plus, and a bachelor’s degree or equivalent. The Poland base salary ranges zł155,000–zł233,000 with potential bonuses and benefits; Zendesk promotes hybrid work, diversity and inclusion, AI screening policies, and accommodations for applicants with disabilities.

Zendesk is seeking a Senior Sales Engineer to be the primary technical partner for enterprise and commercial accounts, translating complex business challenges into AI-powered software solutions through technical discovery, solution design, and hands-on configuration. You will lead technical deal cycles, answer detailed RFPs, design standard integration topologies, run technical discovery and POCs, build agentic AI workflows, reuse accelerators, and collect field feedback to shape future platform enhancements. Required qualifications include 4–6 years in technical presales or related roles, proficiency with modern web technologies and REST APIs, practical AI and prompt-engineering experience, domain knowledge in SaaS/CX/IT support, travel up to 30%, and a bachelor’s degree; preferred qualifications include cloud data stacks, BI tools, industry experience, open-source/community involvement, and experience creating reusable implementation guides. The role emphasizes a customer-obsessed, builder-first, strategically minded, resilient, and collaborative mindset, with a Poland-based base salary range of zł302,000 to zł454,000 (plus potential bonuses and incentives). Zendesk notes a hybrid, inclusive work culture, may use AI in screening applicants, and provides accommodations for applicants with disabilities in accordance with applicable law.

Zendesk is hiring a Senior SEO Specialist for international markets (Germany as a core market) including the UK, ANZ, and select Tier 2 markets like India and Singapore, focusing on content and technical SEO and AI-powered discovery. The role develops and executes international SEO and AEO strategies, identifies market-specific opportunities, leads German-language SEO, and plans experiments to scale successful approaches across markets. It also maintains technical SEO health, conducts audits, collaborates with Web/Engineering, and builds AI-powered automations and agentic workflows to scale research, localization, QA, and reporting. Required qualifications include 5+ years of hands-on SEO (SaaS/enterprise), fluency in German and English, experience across content and technical SEO plus AEO and AI discovery, cross-market management, and proficiency with AI automation and analytics tools. The Poland base salary range is zł165,000–zł247,000, with potential bonuses; Zendesk emphasizes hybrid work, equal opportunity and diversity commitments, and accommodations for applicants.