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The role is a Sales Operations Specialist on the Global GTM xDR Operations team, serving as the data-driven analytical and strategic partner to APAC Sales Development Leadership to boost top-of-funnel efficiency. Key duties include creating and distributing dashboards for SDR/BDR teams, analyzing top-of-funnel metrics, shaping AI and automation strategies within the GTM stack, ensuring data quality in early funnel stages, providing front-line tool and data support, and aligning with Revenue Ops, Marketing, and Systems. Basic qualifications include 1–2 years in Sales Ops or related roles in a SaaS environment, the ability to translate data into actionable narratives, and experience with GTM tools like Salesforce, Tableau, Looker, and Snowflake, plus familiarity with Sales Intelligence platforms. Preferred qualifications include SQL knowledge, familiarity with LeanData, Groove or Outreach, and a demonstrated enthusiasm for AI and tech innovations. The role is hybrid with in-office requirements, Zendesk emphasizes culture and diversity, and applicants should be aware that AI screening may be used; accommodations are available for applicants with disabilities.

Zendesk is seeking a Procurement Operations Associate for its Manila team, emphasizing accuracy and efficiency to support a fast-moving global SaaS leader. The role acts as the backbone of the internal procurement process, ensuring requests follow documented global procedures, processing purchase requisitions with proper documentation, and providing friendly, efficient support to internal teams and vendors with escalation when needed. Responsibilities include data stewardship of contract and supplier databases, assisting in virtual credit card reconciliations with strict data confidentiality, and participating in global meetings and training to stay ahead of policy changes. Basic qualifications include a bachelor’s degree in business/finance, 1–2 years of procurement experience (preferably in Finance Shared Services), intermediate MS Excel skills (VLOOKUPs and Pivot Tables), excellent English communication, and flexibility to work night or shifting schedules. The role offers a hybrid work arrangement with part-time office presence, and Zendesk emphasizes equal opportunity, diversity and inclusion, AI screening in accordance with policy, and accommodations for applicants with disabilities.

Zendesk's Sales Operations Analyst role focuses on designing data-driven workflows, automations, and AI-powered solutions to enhance the global go-to-market engine, with close collaboration across Sales, Marketing, Product, IT, and a particular emphasis on APAC. Key duties include leading sales system initiatives and Salesforce-integrated projects, optimizing integrations for efficiency and scale, and building dashboards and alerts from data using SQL, BI tools, and AI. Candidates should have 3–5 years in Sales Ops or Revenue Ops (preferably SaaS/B2B GTM), strong cross-functional communication, Salesforce CRM experience (Admin certification a plus), and experience with internal support tools and iPaaS like Workato or Zapier for API-driven automation. Successful individuals are action-oriented, globally collaborative, solution-minded, adaptable to a fast-paced environment, and mindful of privacy, compliance, and data governance. The role offers a hybrid work model with part-time office presence, Zendesk's commitment to diversity and inclusion, and notices about AI screening and accommodations for applicants.

Zendesk is seeking a Senior Account Executive focused on B2B sales to drive growth in the SaaS sector, particularly in the Philippines. This role emphasizes new business development, requiring the candidate to build their own pipeline, acquire new customers, and manage relationships for account retention and expansion. The ideal candidate will have at least four years of experience in B2B sales, exceptional communication skills, and the ability to navigate complex sales cycles while maintaining customer satisfaction. Responsibilities include driving revenue growth, collaborating with internal teams, and leveraging industry knowledge to create strategic partnerships. The role is hybrid, allowing flexibility for remote work while requiring some in-office presence.