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Zendesk is hiring a Sales Engineer for its presales organization in the AMER region, focused on English-speaking customers, to partner with Account Executives and demonstrate Zendesk’s core platform and AI capabilities. Responsibilities include delivering tailored, value-mapped demonstrations, supporting discovery and scoping, building standard sandbox POCs, handling technical questionnaires, and applying internal best practices to ensure high-quality deliverables. Required qualifications are 2–4 years in solution engineering or related B2B SaaS roles, comfort with APIs, JSON, and webhooks, AI fluency, understanding of customer service metrics or CRM workflows, travel up to 25%, and a bachelor’s degree. Preferred qualifications include basic scripting knowledge (e.g., JavaScript), strong written English, and the ability to connect technical work to ROI while maintaining customer-obsessed, builder-first, and strategically minded thinking. Candidates must be based in Mexico City or Estado de Mexico with a hybrid work arrangement, and Zendesk emphasizes inclusion and equal opportunity, offering accommodations and noting that AI screening may be used in the application process.

Zendesk is hiring a Product Led Growth Sales Specialist in Mexico City or Mexico State, with a hybrid work setup requiring in-office presence 4 days a week. The role handles inbound inquiries from new and existing customers, providing support via chat and email (with occasional calls), and guides buyers through the purchasing journey as a stepping stone to sales, marketing, or product roles. Key duties include responding to high-volume inquiries, articulating Zendesk’s value, proactively following up to resolve questions, becoming a product expert, fostering engaging conversations, and collaborating with core sales to transition more complex opportunities while exceeding activity metrics and contributing to revenue. Qualifications include excellent English writing, a desirable secondary language (French, German, Spanish, or Portuguese), sales experience or entry-level readiness, quick learning of tools, strong organizational skills, and prior SDR/BDR or customer-facing experience as a plus, with a preference for those who thrive in fast-paced environments. Zendesk emphasizes diversity and inclusion, is an equal opportunity employer, and provides accommodations for applicants with disabilities, with the location requirement and hybrid schedule noted and accommodation requests handled via email.