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This is a Sales Development role in Zendesk’s LATAM team designed to build the sales and talent pipeline, with training and a fast career path as Zendesk grows in Latin America. You’ll drive new business by managing a high volume of inbound leads in the CRM, qualifying high-value opportunities for Account Executives, and using strong communication to upsell and cross-sell before handing deals to AEs. The role requires a proactive, creative, customer-focused attitude with a “can do” spirit to overachieve on targets, while helping foster a fun, energetic team culture and a strong sales career trajectory. Ideal candidates are passionate about consultative sales (sales experience is a bonus but not required if you have a degree), have English proficiency, and must be located in Mexico City or the State of Mexico. Zendesk is committed to a hybrid, inclusive workplace, is an equal opportunity employer, may use AI screening in the application process, and will provide reasonable accommodations to applicants with disabilities upon request to peopleandplaces@zendesk.com.

Zendesk is seeking a trilingual Proposal Manager (Spanish, English, Portuguese) to join the RFP Central team and manage end-to-end creation and timely submission of high-quality bid responses as the company expands its pre-sales organization. The role involves collaborating across Sales, Presales, Legal, Security, and other internal teams to research, craft, and deliver clear, compelling responses to a wide range of procurement needs while driving global process discipline. Key duties include starting with smaller RFxs and progressing to global, high-stakes RFxs, facilitating kickoff meetings, setting schedules, and owning the final Main RFP Response Document to ensure compliance, tone, and quality. Required skills include 1-2+ years in proposal or technical writing, strong project management, strategic/creative writing ability, and collaborative adaptability. The position is based in Mexico City or Estado de Mexico with Zendesk’s hybrid work model; applicants should be aware of AI screening, and Zendesk is an equal opportunity employer that provides accommodations for disabilities.

The role is a support expert for Zendesk Premier customers, primarily English-speaking, acting as the global focal point to understand needs, advocate for solutions, and deliver the best possible customer experience. You own customer issues through resolution, provide guidance on APIs/Frameworks/SDKs, and coordinate during service incidents with Operations, Development, and Incident Management teams as well as the customer. Required skills include 2+ years as a Zendesk Administrator or deep product knowledge, 2–4 years of enterprise software support, enterprise/technical architecture experience, multi-vendor multi-platform SaaS troubleshooting, and 1 year of HTML/JSON/JavaScript/REST experience; strong cross-functional coordination and willingness to work outside hours; limited travel may be requested. Requested skills include formal presentation skills, innovative thinking, strong tooling knowledge around ChatGPT, Gemini, GSuite, Slack, and Confluence, and a secondary language such as French, German, or Portuguese is a plus. The role requires being physically located in Mexico City or Estado de Mexico, part of a hybrid work setup, with potential AI screening of applicants and Zendesk’s equal opportunity and accommodation policies.

Zendesk’s Resource Manager in Global Professional Services ensures the right people are assigned to the right projects at the right time, partnering with delivery leaders and using AI and automation to speed up project creation and staffing. The role involves managing the services opportunity pipeline, validating project scope and staffing, creating and maintaining projects in the PSA platform, coordinating assignments, improving staffing decisions with capacity data, supporting capacity planning, advancing AI-enabled workflows, and integrating tools across systems. It also requires testing and refining AI-driven improvements, supporting utilization and time tracking, building partnerships, and driving broader process improvements for efficiency and scalability. Basic qualifications include 2–4 years in resource management or project coordination, PSA experience (Certinia preferred), hands-on AI tool experience, and strong communication, partnership, organization, and service orientation; preferred qualifications add technical familiarity with JSON/Python, APIs, and tools like Salesforce, Snowflake, Streamlit, or Gainsight, plus knowledge of resource operations. The position requires being located in Mexico City or Estado de Mexico, with Zendesk offering a hybrid work model and committing to equal opportunity and diversity, while noting AI-based screening and accommodations for applicants with disabilities.

Zendesk is hiring a software engineer in Mexico City to join the Platform pod and help build production backend services, APIs, data stores, and cloud infrastructure for App Foundry and the employee AI platform on GCP, reporting to the Platform Team Director and collaborating with India-based teams. You will design reusable integration and deployment patterns, help product teams move from prototypes to production systems, review architecture and data choices, and create a shared path for submitting, reviewing, versioning, releasing, and maintaining reusable AI assets like skills and plugins, with clear ownership and auditable state. You will own CI/CD, infrastructure as code, automated validation, release practices, improve observability and incident response, work with Security and Enterprise Architecture on least-privilege access and audit logging, and provide technical guidance while delivery teams own the build and business owners own the outcome. Requirements include a Bachelor's or equivalent, 5+ years building/operating backend/platform software in enterprise or SaaS, strong Python/Go/TypeScript, hands-on cloud experience (GCP preferred), IaC and modern CI/CD, API security, and the ability to work across time zones; helpful experience includes internal developer platforms, AI integration patterns, Kubernetes/OpenTelemetry, and coaching others. This is a remote role based in Mexico City with CST core hours and US overlap, occasional co-working options, and participation in a platform on-call rotation; Zendesk emphasizes equal opportunity, diversity, inclusion, and may use AI screening, with accommodations available upon request.

Zendesk is seeking a senior, highly autonomous operator to serve as the primary business partner for SOW-based professional services within Global Services, translating the practice area’s priorities into processes, systems, insights, and operating rhythms. You will own the deal review and approvals process, lead delivery methodology and quality improvements, and optimize day-to-day workflows while building strong partnerships across Services to improve how work gets done. You will develop operational reporting, dashboards, scorecards, and exception reporting to give leaders actionable visibility into performance, process health, and bottlenecks, synthesizing data into practical recommendations. A key focus is transforming how the team works with AI and automation, identifying high-value opportunities, testing solutions, measuring impact, and driving responsible adoption using tools such as ChatGPT, Claude, Codex, Gemini, and Microsoft Foundry. Requirements include significant experience in Professional Services Operations or related SaaS operations, cross-functional delivery ownership, familiarity with PSA/CRM systems, strong analytics, stakeholder influence, and the ability to work from Mexico City or Estado de Mexico; Zendesk also notes its hybrid culture, AI screening, and commitment to accommodations.

Zendesk is hiring a Data Migration Engineer II who combines software and data engineering, customer consulting, and AI-assisted development to design scalable migration solutions for enterprise customers moving data into and out of Zendesk. The role involves partnering with customers, project managers, technical architects, and product teams to translate complex requirements into secure, reliable ETL processes, reusable tooling, automation, and containerized migrations. Responsibilities include developing ETL pipelines, data validation and reconciliation automation, intelligent migration reporting, troubleshooting APIs/databases/integrations, and continuously improving migration frameworks, standards, and documentation. Basic qualifications include 3+ years of software engineering experience, 2+ years of Python development, strong SQL, experience with REST/JSON/XML/CSV, Git, AI-assisted development tools, excellent communication, and a Bachelor’s degree. Preferred qualifications cover cloud-native experience (AWS/Azure/GCP), building automation frameworks and developer tooling, SaaS integrations, familiarity with large language models and AI workflows, plus a requirement that the role be based in Mexico City or Estado de Mexico; Zendesk also emphasizes diversity and equal opportunity.