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The Solutions Consultant at Zendesk is responsible for all technical, solution, and competitive aspects of the sales cycle, acting as a sales-focused, technically savvy bridge between Sales Representatives and prospects to drive customer happiness through online and virtual delivery. Requirements include 5-8 years of related experience with at least 3 years in software pre-sales, strong interpersonal and communication skills, experience leading pilots and proofs of concept, knowledge of web technologies and SaaS, excellent problem-solving and solution scoping abilities, bilingual proficiency in Spanish and English, flexibility in a dynamic environment, and a bachelor’s degree (graduate degree is a plus). Desired skills include proficiency in Portuguese, prior consulting experience implementing enterprise software, knowledge of customer service software, ITSM, AI, CTI, BI, Integrations, REST APIs, Middleware, and call center experience is a plus. Zendesk describes itself as the intelligent heart of customer experience, powering billions of conversations and advocating for digital-first customer experiences, with over 5,000 employees worldwide. Zendesk is an equal opportunity employer that values global diversity, equity, and inclusion, and provides accommodations for applicants with disabilities, including a contact email for accommodation requests and information on EEO rights.

Zendesk is seeking a Product Led Growth Sales Specialist to join its Digital Segment in Mexico (CDMX or Estado de Mexico), with a hybrid schedule that requires in-office presence part of the week. The role focuses on inbound engagement from new and existing customers, delivering support via chat and email and using calls when needed to build customer delight and guide purchasing decisions. Key duties include responding to high-volume inquiries, articulating Zendesk’s value, proactively following up to resolve issues, becoming a product expert, initiating engaging conversations, coordinating with core sales for complex opportunities, and exceeding targeted activity and revenue metrics. Qualifications include excellent English writing, a desired second language, sales experience or a willingness to start a career in sales, quick learning of tools, strong organization, and a preference for SDR/BDR or other customer-facing backgrounds; in-office four days per week in Mexico. Zendesk emphasizes diversity and inclusion, offers accommodations for applicants with disabilities, and provides resources and contact options for accommodations.

Zendesk is seeking a Revenue Recognition Manager with deep ASC 606 expertise (especially in SaaS) to manage revenue processes, policies, and related systems for customer contracts. The role includes authoritative ASC 606 interpretation, practical application at the contract level, and advisory support to Revenue Operations and Legal on contracts and amendments. Additional duties cover driving continuous improvement of processes and systems, ensuring data integrity, and leading resolution of revenue discrepancies, along with owning monthly/quarterly financial reporting and audit support. The ideal candidate will have heavy ASC 606 knowledge, SaaS experience, a accounting/finance degree (CPA preferred), and proficiency with Zuora Billing, Z-Revenue, NetSuite, and Salesforce, plus strong analytics and cross-functional collaboration, and must operate within US hours and be located in Mexico City or Mexico State for hybrid work. Zendesk emphasizes an inclusive culture with AI screening for applicants, offers a hybrid work model, and commits to diversity and accommodations for applicants with disabilities.

Zendesk is seeking a Results-driven Workflow Automation & AI Integration Engineer with 6+ years of experience to design, implement, and optimize automated business processes, focusing on integrating AI and SaaS to boost efficiency and deliver measurable business impact. The role involves designing and deploying cross-functional automations across Employee Services, IT, and People Operations; collaborating with stakeholders to reimagine workflows through automation and AI; building automations using Zendesk, Workato, Google Workspace, Slack, and Workday; exploring AI-powered agents and frameworks; and creating reusable templates and documentation. You will work with the AI & Automation Director, AI Governance, and Enterprise Architecture to pilot responsible AI tools, evaluate new solutions, maintain a backlog, and define performance metrics like ROI and time savings. Required qualifications include 5+ years in automation or low-code development, hands-on experience with iPaaS/RPA tools (e.g., Zapier, Make, UiPath), familiarity with AI/ML APIs and prompt design, strong ITSM/HR workflow expertise, experience with REST APIs/JSON/webhooks, scripting, agile work style, and excellent analytical and communication skills. The position is based in Mexico City or Estado de Mexico with a hybrid work model; Zendesk emphasizes diversity and inclusion, notes that AI may be used for screening, and offers accommodations for disabilities.

Zendesk seeks a seasoned Partner Sales Executive to lead LATAM channel growth, recruit and enable an expanding partner network, and drive regional revenue, reporting to the Director of SSAC Partner Sales. The role involves developing an aggressive regional go-to-market strategy, onboarding strategic LATAM partners, enabling them with sales teams, coordinating partner-led campaigns with measurable ROI, and acting as the senior liaison to accelerate growth. The ideal candidate has 3+ years of quota-carrying experience in partner channel sales or business development in tech, with a proven SaaS/ LATAM track record and experience with resellers, consultancies, technology firms, and BPOs, along with executive presence and strong cross-functional collaboration. Additional strengths include strategic understanding of partner ecosystems, distributor relationships (advantageous), broad networks for partner recruitment, digital marketing savvy, CX/CRM familiarity, and a proven ability to consistently meet or exceed targets. The position is based in Mexico City or Estado de Mexico with a hybrid work setup, and Zendesk highlights an inclusive culture, flexibility, and accommodations, with AI screening used in accordance with policy.

Zendesk is hiring a Director of Commercial Sales to lead a hybrid team across Spanish-speaking LATAM and the Caribbean, driving rapid growth and market presence with AI-driven selling. The role involves shaping a high-velocity growth strategy, leveraging AI and sales tech, recruiting and mentoring a diverse team, and steering complex, multi-product deals with rigorous forecasting and MEDDPICC methodology while collaborating cross-functionally with Marketing, CS, Solutions Engineering, and Product. Ideal candidates have 10+ years in B2B/Enterprise SaaS sales (5+ in management), a proven record of exceeding targets, proficiency with tools like Salesforce, Outreach, Clari, Gong, and strong executive relationships in Spanish and English, with willingness to travel; CX/CRM brand experience is a plus. The position requires being based in Mexico City or the State of Mexico, with travel as needed, and a mandate to stay close to market dynamics and provide quarterly business insights to executive leadership. Zendesk emphasizes innovation and inclusion, offers competitive compensation, equity, and benefits, and may use AI in screening while supporting a hybrid work environment with accommodations for applicants with disabilities.

Zendesk is hiring for an IT Service Desk Specialist and, in this posting, a Technical Project Manager to join a diverse global team focused on delivering excellent customer service. The Technical Project Manager will lead projects of varying sizes, coordinating procurement, financials, and task tracking, and ensuring delivery on time, within budget, and to high quality standards. Key duties include overseeing all project phases, creating detailed plans, providing regular status updates, tracking milestones, addressing challenges, managing changes, and ensuring timely resource allocation. Requirements include at least 5 years of project management experience (3+ in a senior PM role), familiarity with ticketing and procurement systems and Scrum tools, proficiency with Google Workspace and/or Microsoft Office, strong organizational and collaborative skills, and a background in IT infrastructure/Zoom/tech projects, with PMP certification a plus. The role is hybrid with a Mexico City or Estado de Mexico location, and Zendesk emphasizes its commitment to diversity, inclusion, equal opportunity, accommodations, and privacy, noting that AI may be used in screening.

Zendesk is seeking an experienced Product Manager/Owner to lead initiatives within its Employee Technology Platforms team, focusing on enhancing the employee experience through collaboration tools like Google Workspace, Slack, and Zoom. The ideal candidate will have over five years of product management experience, particularly with employee-centric focus, and a strong background in managing collaboration tools. Responsibilities include driving employee engagement, conducting user research, managing roadmaps, leading agile ceremonies, and championing the strategic use of enterprise collaboration tools. Preferred qualifications include a high level of comfort with technology, critical thinking skills, and a passion for process optimization. The role requires the individual to work physically from Mexico City or the State of Mexico and offers a hybrid work environment to balance onsite collaboration with remote flexibility.

Zendesk is seeking a Product Led Growth Sales Specialist to enhance customer experiences through innovative solutions. The role focuses on closing sales quickly and engaging with customers primarily via chat and email, with occasional phone conversations. Candidates should possess sales experience, a passion for Zendesk technology, and the ability to manage a high volume of inquiries efficiently. This position emphasizes collaboration with traditional sales teams and a proactive approach to following up with customers to ensure satisfaction. Zendesk promotes a supportive workplace culture with hybrid working options and a commitment to diversity and inclusion.

Zendesk is looking for a Commercial Account Executive to manage and close sales opportunities within a designated territory. This role requires exceeding sales goals, building a pipeline of new and existing business, and conducting product presentations and demos. Candidates should have substantial experience selling software, particularly SaaS, and a proven track record of success with mid-market companies. The position entails tracking sales activities using Salesforce, maintaining relationships with clients, and possessing strong technical knowledge. Zendesk promotes a balanced work environment with hybrid work options and emphasizes diversity and inclusion in its workforce.

The Business Process Manager at Zendesk will lead transformation efforts to improve business operations and processes, enhancing customer experience through strategic analysis and implementation of improvements. Responsibilities include managing and developing a team, establishing operational rhythms, and fostering a culture of continuous improvement. The role requires significant experience, including over seven years in business operations and two years in people management, with proficiency in Continuous Improvement (CI) methods and project management tools. Zendesk emphasizes a supportive, inclusive work culture with flexible remote working options while ensuring a strong community and diversity commitment. The position is based in Mexico City or State and will involve a hybrid working experience that encourages collaboration and personal connection among team members.

Zendesk is seeking a seasoned Network Engineer to design, implement, and maintain its global network infrastructure, ensuring connectivity and security for their workforce. The role requires a blend of technical skills and collaboration, with responsibilities including network design, maintenance, security compliance, and support for audiovisual systems in corporate settings. Candidates should possess a bachelor’s degree in a related field and over five years of experience in network engineering, along with familiarity in various networking technologies and platforms. Zendesk values a supportive and innovative work culture, promoting continuous learning and a hybrid work model allowing for both in-office and remote work flexibility. The company is committed to inclusivity and equal opportunity, welcoming diverse applicants while providing accommodations for those with disabilities.

Zendesk is seeking a Lead Business Architect for its Enterprise Architecture team to enhance business processes and capabilities through structured methodologies. The role involves collaboration with finance and operational teams to define and improve critical capabilities, identify AI/ML use cases, and design organizational structures for efficiency. Candidates should possess over three years of experience in business architecture, documentation skills, and expertise in integrating AI solutions into enterprise workflows. Preferred qualifications include Lean Six Sigma certification, familiarity with Business Architecture tools, and experience in finance-related AI applications. Zendesk emphasizes diversity and inclusion, promotes a hybrid work model, and ensures compliance with equal opportunity employment practices.

Zendesk is seeking a proactive and experienced Business Intelligence (BI) Lead (Senior Analyst) to enhance their enterprise dashboards using contemporary BI tools like Tableau, Looker, and Snowflake. The role involves gathering requirements, conducting data analysis, and developing insightful visualizations, while also mentoring junior BI Analysts and facilitating effective use of BI tools among stakeholders. Candidates should possess strong technical skills in analytics programming and familiarity with data modeling concepts, alongside excellent communication abilities to influence decisions across various levels of the organization. The position requires a Bachelor’s degree and over five years of relevant BI or data analytics experience. Additionally, the role must be fulfilled from Mexico City or Mexico State, offering a hybrid working environment that promotes collaboration and flexibility.

The job description outlines the role of a Resource Manager in the Global Services Operations team at Zendesk, emphasizing the importance of resource optimization and alignment with project demands. The responsibilities include understanding professional services offerings, building partnerships, forecasting resource needs, managing project setups, and ensuring effective resource allocation. Candidates should possess 2-4 years of relevant experience, strong communication and conflict resolution skills, and a detail-oriented approach to resource management. The position is hybrid, requiring some in-office attendance while allowing flexibility for remote work. Zendesk values diversity and inclusion and employs various measures to ensure fair hiring practices.

The job opening is for a Zendesk Identity Access Management (IAM) Engineer, responsible for the design, implementation, and maintenance of systems controlling access to the organization's resources and sensitive data, ensuring only authorized individuals can gain entry. Daily tasks include managing identity management tools, administering SaaS applications, gathering business requirements, and updating IAM documentation. Candidates should possess 1-3 years of IT operations experience, with strong knowledge of Okta and IAM concepts, as well as effective communication skills for interacting with various stakeholders. The role is hybrid, requiring attendance at the local office in Mexico City or the State of Mexico, and includes remote work flexibility. Zendesk promotes a diverse and inclusive workplace and encourages applicants from all backgrounds to apply.

Zendesk is seeking a data-driven individual to join its Strategic Finance and Analytics team, which provides insights and decision support for key company initiatives and metrics. The ideal candidate should possess strong analytical skills, critical thinking, and a collaborative spirit, able to communicate effectively with leadership and various teams. Responsibilities include reporting metrics, performing data analyses, building dashboards, and aligning with cross-functional teams on business metrics. Applicants should have 3-5 years of experience in analytics or business intelligence, proficiency in SQL, and a background in finance or technology. The role is based in Mexico City or Mexico State and offers a hybrid work model, ensuring a balance between in-office collaboration and remote flexibility.

Zendesk is looking for a skilled Engineer to enhance the employee experience through their Employee Help Center, which uses Zendesk for various internal services. The role involves optimizing Zendesk, implementing technical solutions, and improving the overall experience for employees. Key responsibilities include collaborating with stakeholders, driving technical development, and integrating third-party applications within Zendesk. Candidates should have significant experience with web applications, particularly with JavaScript frameworks, as well as strong knowledge of Zendesk's developer documentation and APIs. The company offers a competitive salary, a flexible hybrid work environment, and is committed to diversity and inclusion in their hiring practices.

Zendesk is looking for an experienced Principal for its Strategy & Planning team to drive transformational strategy and execution using data-driven decision-making. The candidate will play a vital role in accelerating execution towards strategic goals, providing insights and recommendations based on internal data analysis. Key responsibilities include collaborating with stakeholders to develop metrics and scorecards, conducting hands-on analytics with SQL, and translating complex data into actionable communication for executives. Qualifications include a bachelor’s degree, over 8 years of experience in business strategy and operations, strong analytical skills, and proficiency in various data tools and technologies. The role is hybrid and requires the candidate to work from Mexico City or the State of Mexico, promoting a culture of flexibility and inclusivity at Zendesk.

Zendesk is seeking a Senior Associate for their Pricing and Packaging Team to help shape and implement monetization strategies. This role involves collaborating across departments to operationalize pricing initiatives and customize pricing quotes, while also developing tools for sales enablement and analyzing pricing effectiveness. Candidates should possess a background in pricing strategy or related fields, excellent problem-solving skills, and a detail-oriented analytical mindset. The position requires experience in B2B sales processes within SaaS or technology sectors and familiarity with various pricing models. The role is hybrid, based in Mexico City, and includes Zendesk's commitment to diversity and inclusion within the workplace.

The AI Specialist, Customer Success role at Zendesk focuses on helping customers achieve swift business outcomes using Zendesk's Advanced AI solutions. This position requires collaboration with various customer organizational levels and internal teams to ensure values are realized from AI investments, contributing to both customer and company success. Key responsibilities include active customer engagement, fostering strong relationships, driving AI adoption, and providing expertise on Zendesk's products. Candidates should have at least three years of relevant experience, particularly within enterprise technology or SaaS, alongside strong interpersonal skills and the ability to influence various stakeholders. The role is hybrid, requiring presence at the local office in Mexico, while promoting an inclusive and diverse work environment.

Zendesk is seeking a Senior Analyst for Enterprise Architecture to enhance its application landscape and achieve strategic goals as the company grows. The role involves collaborating with various teams to assess current systems, create improvement roadmaps, and develop standards for problem-solving and technology evaluation. Key responsibilities include leading the Enterprise Architecture Review Board, making informed decisions on software requests, and developing dashboards for tracking applications. Applicants should have a degree in Computer Science or a related field, along with extensive experience in IT architecture and enterprise architecture tools. Zendesk emphasizes a supportive work culture with a focus on diversity, inclusion, and work-life balance, requiring the candidate to be located in Mexico City or Mexico State.

Zendesk's Data Governance Office is looking for a data governance expert to establish modern governance principles and processes within the company. The role involves building data governance capabilities across various business functions and implementing training and support for data management initiatives. The candidate will lead operations related to data policy maintenance, oversee metadata management, and support the integration of governance controls across various frameworks. Additionally, they will serve as a data governance subject matter expert, collaborating with various internal teams to ensure effective communication of governance standards. Candidates should have over three years of experience in data governance and be based in Mexico City or Mexico State for a hybrid work setup.

Zendesk is looking for an experienced Business Intelligence professional to join its Enterprise Business Intelligence & Reporting team, focusing on developing enterprise dashboards with modern BI tools like Tableau, Looker, and Snowflake. The ideal candidate will possess both technical and business skills to analyze data and recommend BI solutions while collaborating with various internal teams to enhance self-service capabilities. Responsibilities include requirement gathering, data validation, building visualizations, and supporting stakeholders in using BI tools effectively. The role also includes mentoring other BI Analysts and managing BI support forums to ensure operational consistency. Required qualifications include a degree in Information Systems, over five years of relevant experience, proficiency in SQL/Python, and a strong understanding of data analysis and visualization principles.

The job description outlines the role of a Service Consultant at Zendesk, focusing on the critical onboarding process for customers. Service Consultants are responsible for clarifying customer objectives, defining project scopes, and guiding customers through the implementation of Zendesk products, ensuring that business needs are met effectively. Key responsibilities include leading customer implementations, supporting AI agent development, managing change, and ensuring quality assurance for onboarding projects. Candidates should have experience in CX automation, client onboarding, and CRM usage, along with strong project management and communication skills. Zendesk promotes a hybrid work culture and values diversity and inclusion, offering a flexible work environment for its employees.

The job opening is for a Technical Architect within Zendesk's Managed Services team, which assists customers in optimizing their use of Zendesk products. The role includes responsibilities such as collaborating with customer subject matter experts (SMEs), understanding customer needs, and designing effective technical solutions for their workflows. Candidates are expected to have a Bachelor’s degree or equivalent experience, along with 1-2+ years in consulting or programming, with proficiency in languages such as Ruby, Python, or Java. Important skills include strong analytical abilities, excellent communication, and experience with RESTful APIs, while familiarity with Zendesk products and certifications are considered an advantage. Zendesk promotes a dynamic workplace culture, offers flexible work arrangements, and emphasizes diversity and inclusion in hiring practices.

The job role primarily involves managing a portfolio of Managed Services customers to enhance their use of Zendesk products. Responsibilities include prioritizing work tasks, maintaining product expertise, educating customers, and ensuring high-quality service delivery. Candidates should possess a Bachelor's degree, over five years of consulting or customer success experience, strong communication skills, and the ability to multitask effectively. Zendesk promotes a supportive workplace culture focused on work-life balance, inclusivity, and community engagement, with a hybrid working model in Mexico City or Mexico State. The company is an equal opportunity employer committed to fostering diversity and providing accommodations for applicants with disabilities.

The job description outlines the role of a Scrum Master at Zendesk, focusing on fostering high-performing teams within an Agile environment and supporting the company's hybrid Agile-SDLC framework. The Scrum Master will collaborate with product managers and engineering leads to guide teams through the entire delivery process, emphasizing continuous improvement and alignment with organizational standards. Responsibilities include facilitating Agile ceremonies, tracking delivery metrics, removing obstacles, and coaching team members on Agile principles. Key qualifications required for candidates include a BA/BS degree or equivalent experience, certification as a Scrum Master, and six or more years of relevant experience, particularly in IT and SaaS environments. The position requires a commitment to working from Mexico City or Mexico State, with a hybrid work model that balances in-office collaboration and remote flexibility.

The job position is for a Senior Analyst in Product Analytics at Zendesk, focused on analyzing customer behavior to enhance product adoption and retention. Responsibilities include performing in-depth analyses of customer data, identifying consumption trends, and collaborating with teams to support strategic product development decisions. Ideal candidates should have a background in quantitative fields, proficiency in SQL, experience with data visualization tools, and a self-motivated approach to learning. The role mandates physical presence in Mexico City or the State of Mexico and follows a hybrid work model, combining in-office and remote work. Zendesk promotes diversity and inclusion in the workplace and provides accommodations for applicants with disabilities.