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The AI Specialist, Customer Success role at Zendesk is focused on helping customers quickly achieve business outcomes using Zendesk's Advanced AI solutions. This position aims to drive AI adoption by engaging with customers throughout their journey and collaborating with various internal teams to ensure customers realize value from their service. Responsibilities include proactive customer health management, delivering a high-quality customer experience during onboarding, and advocating for customer needs within the Zendesk team. Candidates should have a background in customer success, particularly in enterprise technology/SaaS, with strong communication skills and the ability to influence at multiple organizational levels. The role requires proficiency in Japanese and English, and it promotes a hybrid work model that combines in-office collaboration with remote flexibility.

The Platform Architect (Zendesk AI) is tasked with overseeing all technical and competitive aspects of the Zendesk AI customer engagement strategy. This role requires candidates to be both sales-oriented and technically skilled, demonstrating successful experience in engaging Enterprise and Mid Market executives about software solutions. Responsibilities include collaborating with Sales, Marketing, and Product Managers while delivering technical product demonstrations and supporting customer trials. Required qualifications include experience with Customer Service Software, strong communication skills, and proficiency in Japanese and English, while preferred qualifications involve industry-specific expertise and previous consulting experience. Zendesk promotes a hybrid work environment and emphasizes diversity and inclusion in its hiring practices.

The Principal Solutions Consultant at Zendesk is tasked with managing the technical and competitive aspects of the sales cycle, requiring both sales acumen and technical expertise to engage Enterprise and Mid Market executives effectively. This role entails collaboration with Sales, Marketing, and Product Managers to serve as a technical liaison, ensuring customer satisfaction through proactive communication and support. Candidates are expected to have over seven years of presales experience, proficiency in web technologies, and the ability to lead complex deals. Additionally, strong interpersonal, communication, and problem-solving skills are essential, along with the capability to understand customer needs and develop tailored solutions. Zendesk promotes a diverse and inclusive work environment, offering hybrid work options and making accommodations for applicants with disabilities.

Zendesk, a leading customer experience solutions provider, is looking for a Senior Platform Architect with extensive knowledge of contact center technologies, particularly Zendesk, Amazon Connect, and AWS. The role involves designing and implementing scalable customer service solutions, and providing strategic direction and technical leadership while ensuring seamless integration of various platforms. Daily responsibilities include optimizing contact center architectures, guiding pre-sales specialists, and driving innovation through AI and automation trends. Key qualifications include a Bachelor’s or Master’s degree in a relevant field, at least 10 years of experience in solution architecture, and proficiency in AWS and contact center technologies. Preferred candidates will have relevant certifications, experience in omnichannel solutions, and familiarity with Agile methodologies.

Zendesk is looking for a Commercial Account Executive to join their Japanese sales team, focusing on providing sales leadership and building relationships with key customers. The role involves hunting for new business opportunities, closing accounts, and collaborating with a larger team to develop strategies for growth. Candidates should have over three years of experience in enterprise software sales, particularly in SaaS and customer experience, with a proven track record in the Japanese market. Strong interpersonal and communication skills are essential, along with experience selling to high-level executives and managing complex sales cycles. The position offers a hybrid work arrangement, blending in-office collaboration with remote work flexibility.