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Zendesk is seeking an SMB Account Executive to grow its SMB base in SaaS by hunting for new opportunities, closing deals of varying sizes, and building cross-functional relationships to drive revenue aligned with customers’ goals. You’ll drive top-line revenue by acquiring new customers and expanding existing accounts, nurture relationships for satisfaction and retention, actively cross-sell, use data insights to refine prospecting and retention, articulate Zendesk’s value, lead competitive cycles, maintain a robust Salesforce pipeline, forecast accurately, collaborate with internal teams, and meet or exceed activity and pipeline KPIs. Qualifications include a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering with a track record of exceeding targets, experience managing multi-level relationships, strong presentation, negotiation and closing skills, solid prospecting and territory planning, entrepreneurial spirit and collaboration, knowledge of industry trends and decision makers, excellent organization and multitasking, and familiarity with Salesforce and Clari. The role is hybrid, offering a rich onsite experience with remote flexibility; you’ll need to attend a local office part of the week, with the in-office schedule determined by the hiring manager. Zendesk emphasizes powering exceptional customer experiences and is an equal opportunity employer committed to global diversity, equity, and inclusion; AI may be used in screening, accommodations for disabilities are available, and contact information is provided for accommodations.

Zendesk is a leading customer experience and support platform that is rapidly growing, and it is seeking motivated professionals who are eager to pursue a career in software sales. The role is primarily phone-based and focuses on inbound lead qualification from Japanese inquiries, trials, and demos, with the goal of identifying and developing sales opportunities for the Japanese sales pipeline. Key responsibilities include generating the Japanese-market pipeline, efficiently handling inbound marketing leads, engaging with executives, identifying needs, proposing solutions, arranging meetings, and reporting progress to the sales manager on a monthly basis. Requirements include at least one year of sales experience, strong communication and problem-solving skills, multitasking and time management abilities, native Japanese, and a bachelor’s degree is preferred. The company offers benefits such as insurance, remote-work and device allowances, a Recharge Friday program, and a hybrid working model, while fostering a high-performance, diverse and inclusive culture and upholding equal opportunity with AI screening and accommodations for applicants with disabilities.

Zendesk is seeking a high-performing Senior Commercial Account Executive for its Japanese team to lead sales leadership and strategic platform initiatives for Zendesk’s most visible customers. Responsibilities include leading and developing a subset of commercial accounts, creating new business and expansion opportunities, shaping GTM strategy with the larger team, building multi-year account plans, nurturing CXO relationships, developing partner ecosystems, following the sales process, and coordinating with Solution Architecture to relay customer feedback that can influence product direction. Requirements include 6+ years in enterprise software (SaaS/CX preferred), a track record of direct new business in Japan and selling to VP/C-level executives in the mid-market/commercial segment, experience closing complex sales cycles with solution selling, consistent over-achievement, strong communication skills, and willingness to travel in a dynamic agile environment. The role features a Hybrid work model with part of the week in the local office and flexibility to work remotely, and Zendesk emphasizes its commitment to customer experience, diversity and inclusion, equal opportunity, and transparency about potential AI screening of applications. Zendesk also states it provides accommodations for applicants with disabilities or disabled veterans and offers a contact for accommodation requests.

The Account Executive (AE) at Zendesk drives revenue growth in an assigned territory by guiding the customer’s end-to-end decision-making and influencing executive-level decisions to deliver predictable, repeatable results. Key duties include achieving quarterly and annual revenue targets, building and maintaining a high-quality pipeline with identified decision-makers, budgets, and timelines, maintaining accurate Best Case / Commit forecasts, and proactively qualifying opportunities to focus on winnable deals. The AE develops deal strategy and decision enablement by identifying economic buyers, mapping the decision process, quantifying business and operational challenges and ROI, and producing executive-ready materials and quantified business cases. Closing and negotiation responsibilities involve positioning the solution against competitors, leading pricing and contract negotiations, addressing legal, procurement, and security requirements early, executing high-confidence closes within the quarter, and coordinating with internal teams (SDRs, SEs, CSMs) and cross-functional HQ/APAC groups. Requirements include B2B SaaS sales experience with multi-stakeholder deals and executive-level selling, strong pipeline and forecast discipline, and core competencies like data-driven decision-making, resilience, and ownership; the role also emphasizes Zendesk’s ICONIC culture, hybrid work, and DEI commitments, with success metrics such as quota attainment, forecast accuracy, win rate, average deal size, sales cycle duration, and pipeline health.

- Zendesk is seeking a Manager of Customer Success to lead a team of up to 10 CSMs in high- and medium-touch segments, with the goal of making customers more successful to buy more, stay longer, and advocate, through a blend of financial acumen, product knowledge, and data-driven experimentation. - The role requires a growth-minded, people-first leader who can foster a learning culture, operational discipline, and relentless reinvention to accelerate world-class CS performance and help position Zendesk as a CS career destination in the Japan/APAC region. - Its overarching objectives are to maximize team performance and customer outcomes, cultivate continuous AI fluency within the team, and contribute to the broader Japan and APAC GTM strategy, transforming ambiguity into scalable processes and strong data-driven risk management. - You’ll build and lead a team of Value Architects—hiring and coaching diverse talent, setting clear KPIs, attending customer meetings, coaching with Gong, and driving consistent execution—while leading an AI-first revolution by piloting tools and sharing AI best practices across the team. - The ideal candidate has 9+ years in CS or relevant SaaS roles with 5+ years managing teams, strong AI/data fluency, cross-functional leadership, financial acumen, and a bachelor’s degree (advanced CS/AI certifications are a plus); the role is hybrid with partial in-office requirements, and Zendesk is an equal opportunity employer that supports accommodations.

Zendesk’s AI Specialist, Customer Success is a hands-on advisor who helps customers realize value from Zendesk’s AI agents by engaging with executives, experience leaders, admins, and product teams to drive ROI. The role’s overarching objectives are to accelerate business value realization, maximize outcomes and ROI from AI solutions, and act as a strategic partner and trusted advisor for AI-powered transformation. Responsibilities include end-to-end ownership of the customer journey for the AI portfolio, serving as the technical authority, driving AI adoption across the journey, using analytics to anticipate risks and identify growth opportunities, and pursuing expansion and renewals while evangelizing AI value. Requirements include 5+ years in Customer Success/Experience, GTM or related enterprise SaaS roles, a relevant bachelor’s degree, experience deploying or driving adoption of AI/SaaS, the ability to explain AI to both technical and executive audiences, strong relationship and program management skills, data analytics proficiency, and professional proficiency in Japanese (full) and English (professional working). The role is hybrid (onsite part of the week) with Zendesk emphasizing inclusion and equal opportunity, and it notes that AI screening and accommodations may be used as part of the hiring process.

The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle and must be both sales-focused and technically savvy to convincingly present the software’s merits to Enterprise and Mid-Market executives. They will work with Sales, Marketing, and Product Managers as the technical bridge, owning the prime technical relationship with prospects and delivering information onsite, online, and by phone to drive customer happiness. Requirements include 5+ years of mid-market/enterprise software sales, the ability to map RFI/RFP requirements to software, excellent communication and presentation skills, desired call center experience, experience scoping pilots/POCs, knowledge of web/scripting technologies and SaaS, strong problem-solving and solution-scoping abilities, willingness to work in a fast-paced startup, a bachelor’s degree (graduate degree a plus), and willingness to travel. Desired skills include prior consulting experience implementing enterprise software and in-depth knowledge of customer service software, ITSM, CCaaS, data warehousing, and business intelligence. The role is hybrid with in-office time and remote work, Zendesk emphasizes diversity and inclusion, AI may be used to screen applications, and accommodations are available for applicants with disabilities.