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Zendesk is seeking a Software Engineer for Mobile Services to help shape backend services supporting mobile products and ensure the mobile SDKs and Web Widget remain top-tier assets used by leading apps. Zendesk values its people, offers a competitive benefits package, opportunities for growth, and a diverse, inclusive environment with a healthy work-life balance, flexible work arrangements, and full parental leave. Your responsibilities include building reliable, secure, and scalable backend systems; owning complex projects and aligning technical strategy with business goals; staying current with trends and leading innovation; participating in code reviews and pair programming; troubleshooting defects; contributing to documentation and specs; steering feature lifecycles from conception to deployment and maintenance; proactively addressing technical debt; and fostering a collaborative, testing-focused engineering culture across teams. Required experience includes backend technologies, Ruby on Rails, React and microservices, Rails ecosystem familiarity, relational databases and SQL, and strong communication skills; Nice-to-have items include TypeScript, Scala interest, Datadog, knowledge of SLIs/SLOs and error budgets, Kubernetes/PODs, and distributed monoliths or microservices patterns. The tech stack centers on Ruby/Rails, Scala, and React, with additional use of TypeScript and clients on iOS/Android; data stores such as MySQL, Memcached, Redis, Kafka, and DynamoDB; the role is hybrid with some in-office time; and Zendesk commits to equal opportunity, diversity, inclusion, AI screening disclosure, and accommodations for applicants with disabilities.

Zendesk is seeking a Corporate Account Executive to grow its B2B SaaS customer base, drive revenue, and deepen relationships by acquiring new clients and expanding current accounts. Responsibilities include prospecting, cross-selling, managing a robust sales pipeline in Salesforce, delivering forecasts, and collaborating with internal teams to optimize sales strategies. Qualifications combine a BA/BS or equivalent with at least 2 years in B2B SaaS sales or solution engineering, a proven track record of meeting targets, and strong negotiation, prospecting, and relationship-building skills, plus familiarity with Salesforce, Outreach, and Clari. The role is hybrid, requiring some in-office presence with flexible remote work, with the specific in-office schedule determined by the hiring manager. Zendesk emphasizes diversity and inclusion, may use AI or automated screening in hiring, and provides accommodations for applicants with disabilities.

Zendesk is seeking an SMB Account Executive to grow its SMB footprint in the SaaS market by acquiring new customers and expanding existing accounts, aligning solutions to customers' goals. The role requires building broad relationships, cross-functional collaboration, and leading sales cycles to close deals of varying sizes while maintaining a robust Salesforce-based pipeline and accurate forecasts. Responsibilities include driving top-line revenue, nurturing customer relationships for retention, cross-selling, leveraging data insights and adoption history, and articulating Zendesk’s product benefits to support business objectives. Requirements include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a proven quota track record, strong prospecting and negotiation skills, and familiarity with Salesforce, Outreach, and Clari. Zendesk emphasizes a hybrid, inclusive culture with commitments to diversity and equal opportunity, offers accommodations upon request, and may use AI in screening applicants.

Zendesk is hiring an Account Executive to grow its Commercial SaaS business, focusing on new customer acquisition and expanding existing partnerships, with an emphasis on Generative AI-driven solutions. The role owns the full sales lifecycle—from prospecting and negotiation to closing—driving top-line revenue, building a robust pipeline, and ensuring customer satisfaction and long-term strategic partnerships. Requirements include a BA/BS or equivalent, 4+ years in B2B SaaS or solution engineering, experience selling in the UK/Ireland market, ability to navigate complex multi-month deals and engage C-level executives, and familiarity with AI/ML concepts plus Salesforce, Clari, and Gong. The candidate will act as a strategic advisor to executives, pursue cross-sell opportunities, use data insights to optimize prospecting and retention, and collaborate across teams to exceed quarterly and annual revenue goals. Zendesk champions a hybrid, inclusive workplace, notes AI may screen applications, and remains an AA/EEO/Veterans/Disabled employer committed to diversity, with accommodations available for applicants who need them.

Zendesk is seeking a Manager for its Internal Audit team, reporting to the VP of Internal Audit, to enhance the audit function within the company. This role involves overseeing financial compliance, particularly with Sarbanes-Oxley (SOX) and GAAP, while collaborating with various stakeholders to address compliance risks. Key responsibilities include developing and implementing the annual internal audit plan, managing the SOX compliance program, and leading financial and operational audits. Ideal candidates should have a bachelor’s degree, significant experience in auditing, and expertise in the SaaS industry. Zendesk values diversity and offers a hybrid work model, enhancing both collaboration and flexibility for its employees.

Zendesk is seeking an Account Executive to drive growth in their SaaS landscape, focusing on building relationships and utilizing cutting-edge AI solutions. The role involves managing the entire sales lifecycle, from prospecting to closing deals, while nurturing existing customer relationships and developing innovative strategies for account expansion. Candidates should possess at least four years of B2B sales experience, ideally in the SaaS industry, along with the ability to engage C-level executives and a strong understanding of AI and ML principles. The position requires exceptional presentation and negotiation skills, as well as familiarity with sales tools such as Salesforce and Gong. Zendesk promotes a hybrid work environment, combining onsite collaboration with remote flexibility, and emphasizes commitment to diversity and inclusion in hiring practices.

Zendesk is seeking a German-speaking Technical Support Engineer who excels in providing technical guidance via various communication channels such as messaging, email, and video conferencing. Candidates should possess at least four years of technical support experience, be fluent in English and German, and demonstrate strong customer service skills, empathy, and excellent communication abilities. The role emphasizes owning customer issues from start to resolution, prioritizing tasks efficiently, and empowering users through self-service resources. Zendesk offers a hybrid working model that combines remote work with in-office collaboration in Lisbon, fostering a dynamic work environment. The company is committed to diversity, equity, and inclusion and encourages applications from individuals of varied backgrounds.