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Zendesk is seeking a Premier Support Engineer to serve as the primary support contact for Premier customers, acting as the focal point for a global team and advocating solutions to deliver best-in-class customer experience. In this role you will be part of a highly technical team, own customer issues through resolution with empathy and resourcefulness, and provide guidance on APIs, frameworks, and SDKs while communicating clearly to build trusted relationships. Required qualifications include 2+ years as a Zendesk Administrator or deep product knowledge, English fluency for English-speaking EMEA customers, 2-4 years of enterprise software support, experience with enterprise technical architecture, and hands-on troubleshooting of complex multi-vendor SaaS solutions using HTML, JSON, JavaScript, and RESTful APIs; knowledge of Java, Ruby, or Python is a plus. You should be able to coordinate cross-functional teams, manage competing priorities and risk, deliver strong presentations (QBRs/scorecards), and be self-motivated with a willingness to work outside business hours and some travel; strong communication and innovative thinking are essential. Zendesk offers a hybrid work model (come into the office once a week), is an equal opportunity employer committed to global diversity and inclusion, and provides accommodations for applicants with disabilities, with AI screening as part of the selection process; for accommodations contact peopleandplaces@zendesk.com.

Zendesk is hiring Digital Inside Sales Specialists in Dublin as part of a new, fast-growing team, with a hybrid arrangement that requires 3 days per week in the office. Responsibilities include handling inbound leads and existing customers primarily via chat and email, resolving inquiries to boost online conversions, becoming a Zendesk product expert, conducting discovery calls and demos, and turning customers into champions. You will aim to meet or exceed SLAs and KPIs (including ticket volumes, response and resolution times, and productivity) while contributing to a shared revenue target and consistently surpassing activity, pipeline, and revenue goals weekly. Requirements include excellent English writing skills, with a second language such as French, German, Dutch, Spanish, or Arabic highly desirable, 1+ years of sales experience (SaaS experience preferred), and the ability to multitask a high volume of opportunities across Zendesk’s global market. Zendesk emphasizes diversity, equity, and inclusion, offers accommodations for applicants with disabilities, and may use AI screening; details are available via their diversity and EEOC resources.

Zendesk is seeking a Senior Software Engineer for Mobile Services to lead backend development and ensure the mobile SDKs and Web Widget remain top-tier assets used by leading apps. You’ll architect reliable, secure, and scalable systems; drive complex projects; mentor engineers; stay current with tech trends; participate in code reviews and cross-team feature discovery. You will own the full lifecycle of features—from conception to deployment and maintenance—while addressing technical debt and fostering a collaborative, well-tested engineering culture. Required experience includes backend technologies with Ruby on Rails and React, microservices, service-oriented design, relational databases and SQL, strong communication, and a proven ability to learn new technologies and debug complex issues. Nice-to-have items include TypeScript, Scala, Datadog, SLI/SLOs and error budgets, Kubernetes, and distributed monolith/microservices patterns; the tech stack spans Ruby/Rails, Scala, React, and optionally TypeScript with data stores such as MySQL, Memcached, Redis, Kafka, and DynamoDB, and the role supports a hybrid onsite/remote work arrangement with partial in-office days, plus Zendesk’s equal opportunity and disability accommodations policies.

Zendesk is seeking a Senior Database Engineer to join their team and enhance their growing data environment, focusing on maintaining reliability and performance of applications. The key responsibilities include installing and configuring database servers, monitoring system performance, implementing security protocols, designing cloud infrastructure, and collaborating with development teams on data architecture. Candidates should have over five years of experience in data environment management and proficiency in automation and scripting languages. Preferred qualifications include knowledge of cloud data solutions, containerization tools, and strong communication skills. The role offers a hybrid work environment, allowing flexibility alongside in-office collaboration, and promotes diversity and inclusivity in its hiring process.

Zendesk is seeking a Manager for its Internal Audit team, reporting to the VP of Internal Audit, to enhance the audit function within the company. This role involves overseeing financial compliance, particularly with Sarbanes-Oxley (SOX) and GAAP, while collaborating with various stakeholders to address compliance risks. Key responsibilities include developing and implementing the annual internal audit plan, managing the SOX compliance program, and leading financial and operational audits. Ideal candidates should have a bachelor’s degree, significant experience in auditing, and expertise in the SaaS industry. Zendesk values diversity and offers a hybrid work model, enhancing both collaboration and flexibility for its employees.

Zendesk is seeking an Account Executive to drive growth in their SaaS landscape, focusing on building relationships and utilizing cutting-edge AI solutions. The role involves managing the entire sales lifecycle, from prospecting to closing deals, while nurturing existing customer relationships and developing innovative strategies for account expansion. Candidates should possess at least four years of B2B sales experience, ideally in the SaaS industry, along with the ability to engage C-level executives and a strong understanding of AI and ML principles. The position requires exceptional presentation and negotiation skills, as well as familiarity with sales tools such as Salesforce and Gong. Zendesk promotes a hybrid work environment, combining onsite collaboration with remote flexibility, and emphasizes commitment to diversity and inclusion in hiring practices.

The Zendesk Analytics Prototyping (ZAP) team is looking for a Data Engineer to help develop a strong data foundation for CRM insights and customer support tools. The role involves designing and implementing scalable data solutions, collaborating with engineering and analytics teams, and maintaining ELT pipelines to ensure data reliability. Applicants should have at least three years of experience in data engineering, proficiency in SQL, and hands-on knowledge of dbt and cloud databases like Snowflake. Preferred qualifications include SnowPro Core certification and familiarity with Lean/6 Sigma principles. Zendesk emphasizes an inclusive workplace and may use AI for evaluating applications, while also providing accommodations for individuals with disabilities.

Zendesk is seeking a Director of Manager Enablement to transform leadership practices within the company and foster exceptional customer experiences. This role is focused on redefining managerial strategies to drive growth and accountability in a rapidly expanding, customer-centric environment. The Director will lead global initiatives that align with business needs, design inclusive training programs, and cultivate a connected community of managers. Candidates should possess a strategic mindset, data-driven approach, and experience in scaling manager enablement across diverse cultures. The position is hybrid, requiring some in-office attendance while promoting flexible remote work options, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

The job role outlined is for a Zendesk AI Service Consultant, a critical position responsible for ensuring a smooth onboarding experience for customers by translating their business needs into effective technical solutions. The consultant will lead customer implementations, clarifying project goals, and providing expertise in Zendesk's product suite, particularly focusing on AI-driven customer support systems. Key responsibilities include guiding customers through various phases of onboarding, designing conversational AI agents, and ensuring effective change management. The role requires fluency in English and another language (French or German), experience in customer experience automation, and strong project management and analytical skills. Zendesk promotes a hybrid working environment and is committed to diversity and inclusion in the workplace.

The CCaaS CSM Specialist at Zendesk is a key advisory role focused on helping customers achieve quick business outcomes using Zendesk's CCaaS capabilities. This position aims to drive adoption, optimization, and measurable value from CCaaS solutions while fostering strong relationships that enhance customer retention and growth. Responsibilities include providing expert guidance on contact center operations, facilitating workshops, collaborating with Customer Success Managers (CSMs), and ensuring quick onboarding and enablement of services. The ideal candidate should have over five years of relevant experience, strong consultative skills, and a deep understanding of contact center KPIs. Zendesk promotes a hybrid work model and values diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking a German-speaking Technical Support Engineer who excels in providing technical guidance via various communication channels such as messaging, email, and video conferencing. Candidates should possess at least four years of technical support experience, be fluent in English and German, and demonstrate strong customer service skills, empathy, and excellent communication abilities. The role emphasizes owning customer issues from start to resolution, prioritizing tasks efficiently, and empowering users through self-service resources. Zendesk offers a hybrid working model that combines remote work with in-office collaboration in Lisbon, fostering a dynamic work environment. The company is committed to diversity, equity, and inclusion and encourages applications from individuals of varied backgrounds.