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Zendesk is seeking a Principal Technical Program Manager in Product Development to lead multiple cross-functional, complex AI Agent programs that deliver measurable business outcomes and support Level 1–3 OKRs, with an end-to-end view of value creation and proactive risk mitigation. The role requires translating strategy into executable plans, driving the narrative with senior leaders, and ensuring high-quality, predictable delivery through governance, change management, and stakeholder alignment across a globally distributed team (EMEA, APAC, AMER). Responsibilities include leading concurrent programs end-to-end, initiating and governing programs from kickoff through operationalization, driving OKR delivery, identifying cross-functional dependencies early, and facilitating decision-making with executive presence and clear updates. Basic qualifications include significant experience leading complex software/engineering programs, the ability to independently manage multiple cross-functional programs, strong planning, risk management, and change control, plus proficiency with AI-enabled delivery, data analytics, and tools like Jira/Confluence; preferred qualifications include scaling processes, mentoring others, aligning roadmaps, and partnering with Directors/VPs on OKRs. Zendesk emphasizes hybrid work, equal opportunity and diversity, candidate privacy and AI screening policies, and accommodations for applicants with disabilities, with contact information provided for accommodations.

Zendesk is hiring an Account Executive (preferably with AI-sales experience) to grow the business by building relationships with new customers and expanding existing partnerships. The role focuses on driving top-line revenue, acquiring new customers, cross-selling additional products, managing key relationships for satisfaction and retention, and using data insights to improve prospecting and retention while creating quarterly territory plans. You will lead complex, value-centric sales cycles, secure C-level sponsorship, maintain a robust pipeline and forecast, collaborate with internal teams, and negotiate and close multi-month deals with proofs of concept. The position requires a BA/BS or equivalent, 3+ years in cloud/software B2B/AI sales with a proven track record of meeting targets, the ability to sell to executives, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, plus travel. Zendesk promotes a hybrid, inclusive workplace and is an equal opportunity employer; AI screening may be used in hiring, accommodations are available for applicants with disabilities, and additional information is provided on the company's diversity and careers pages.

The job description for the Senior Backend Engineer at Zendesk AI Agents highlights the role's focus on developing and shaping the backend infrastructure in collaboration with a diverse tech team. The position involves working on Gen3, an innovative AI agent system that encompasses goal-oriented and dynamic conversational capabilities, moving beyond traditional chatbot functionalities. Responsibilities include maintaining and developing services, architecting complex applications, and strategizing infrastructure that connects with various third-party systems. Ideal candidates are expected to have strong coding skills, knowledge of microservices, and a proactive team-oriented mindset, alongside experience in relevant technologies like NodeJS and MongoDB. Zendesk emphasizes its commitment to diversity and inclusion and offers hybrid working options to foster a supportive and collaborative work environment.