The Ampin App
deep insights into the Atlassian community

Zendesk is on a mission to power exceptional service through AI-informed solutions and is seeking a dedicated Senior SMB Account Executive to drive SaaS growth by expanding SMB opportunities and building broad, trusted relationships. In this role you will acquire new SMB customers, manage and nurture relationships for high satisfaction and retention, lead complex AI-enabled sales cycles, and co-create AI transformation roadmaps with measurable KPIs to demonstrate business impact. You will develop data-backed ROI cases, track realized outcomes to drive loyalty and upsell, conduct consultative conversations about AI product architecture with Solutions Engineers and other teams, and maintain a robust Salesforce pipeline with forecasts to meet revenue targets. Qualifications include at least 2 years of B2B SaaS sales or solution engineering experience, the ability to engage across organizational levels, strong technical aptitude for AI architectures and integrations, experience with Salesforce/Outreach/Clari, and the ability to create territory/account plans, plus a BA/BS or equivalent and willingness to travel. Zendesk promotes a customer-centric, data-driven, collaborative culture with hybrid and flexible work arrangements, and is an equal opportunity employer that may use AI screening while providing reasonable accommodations on request.

Zendesk is seeking an experienced Lead, Product Strategy & Operations for its AI Agents organization to serve as a strategic operating partner to AI Agents Product leadership and collaborate with cross-functional teams to drive operational excellence and data-informed strategy. You will partner with Product leadership to create an integrated view of AI Agents priorities and customer-impacting initiatives, translating findings into executive-ready recommendations and communications. You will connect customer insights and product data to planning, drive cross-functional alignment with clear operating rhythms, and optimize existing Product Development programs to maximize value and engagement. Requirements include several years in Product Strategy & Operations or similar strategic roles within B2B SaaS, plus experience partnering with senior Product, Design, or Engineering leaders, strong organizational and analytical skills, and the ability to influence without formal authority; nice-to-haves include AI-powered or SaaS product experience and familiarity with planning frameworks and cross-functional partnerships. The role offers the opportunity to shape strategic product decisions across a key Zendesk area, influence multiple stakeholders, and build a durable Product Strategy and Operations capability for AI Agents, while Zendesk emphasizes hybrid work, inclusion, and equal opportunity.