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The posting is for a Sales Specialist (Northern Europe) to drive awareness and sales of Zendesk's CCaaS platform, leveraging Zendesk, Amazon Connect, and AWS-based solutions. The role requires strategic direction, deep CX/CC knowledge, and the ability to collaborate across Zendesk teams, with responsibilities including partnering with AEs, pre-sales and partners, running customer discovery calls, coordinating with AWS/Amazon Connect AEs, forecasting, and delivering tailored value propositions while representing Zendesk at regional events. Key qualifications include a minimum of 7 years in cloud contact center sales, English and German fluency, proven channel sales and C-level selling experience, autonomy, a track record of meeting sales targets, and strong communication skills; technical knowledge of Zendesk and Amazon Connect is advantageous. Zendesk positions itself as a leader in customer experience, with a Center of Excellence optimizing platforms to enhance customer interactions and efficiency, and it supports a hybrid work model and collaboration across offices worldwide. The company emphasizes equal opportunity employment, commitment to diversity, and reasonable accommodations, and notes that AI screening may be used to evaluate applicants.

The Agentic Tribe’s Gen3 is a cutting-edge, goal-oriented conversational AI system that uses a multi-agent architecture and large language models to reason, plan, and adapt to user needs in real time, delivering personalized interactions beyond scripted responses. The role seeks an experienced AI Agent Engineer to design, develop, and deploy autonomous agents that leverage LLMs to streamline operations and build cognitive architectures capable of complex, multi-step task execution. Responsibilities include designing robust, stateful AI agents in Python using frameworks like LangChain and LlamaIndex, integrating them with enterprise systems and APIs, selecting appropriate foundation models, guiding deployment with cross-functional teams, debugging, evaluating performance, and documenting processes. Core technical competencies cover LLM-oriented system design, tool integration and APIs, retrieval-augmented generation, evaluation and observability, safety and reliability, performance optimization, planning and reasoning, and proficiency in Python, FastAPI, cloud deployment, and CI/CD, with bonus points for advanced degrees and PEFT/LoRA experience. The posting is from Zendesk, which emphasizes hybrid work, diversity and inclusion, and equal opportunity employment, and provides details on the interview process, candidate privacy, and accommodations for disabilities, including a note that AI screening may be used in recruitment.

Zendesk is seeking a Lead Product Designer for its AI Agents team to enhance its customer experience software through innovative design approaches. The role entails defining a vision for a cutting-edge AI automation platform while nurturing collaborations with Product Managers, Engineers, and other designers to ensure an optimal user experience. The designer will work internationally with teams across Europe and beyond, focusing on creating intuitive designs that facilitate customer adoption of AI solutions. Candidates should have over seven years of experience in SaaS design and a strong portfolio showcasing their work, particularly in generative AI. Additionally, Zendesk emphasizes its commitment to diversity, inclusion, and providing a flexible working environment for its employees.

The Agentic Tribe is seeking a Senior Voice AI Agent Engineer to innovate within its advanced conversational AI system, Gen3, which excels in dynamic, real-time voice interactions. The role involves designing and developing scalable voice-first AI agents using Python while integrating real-time speech technologies and connecting these agents with enterprise systems for automated workflows. Candidates should have expertise in low-latency voice applications, managing voice AI APIs, and implementing reliable evaluation metrics. Successful candidates are expected to effectively communicate complex technical concepts among cross-functional teams and ensure continuous improvement in voice agent performance. Zendesk, the parent company, emphasizes inclusivity and collaboration, fostering a diverse and supportive work environment.

The Agentic Tribe is developing Gen3, an advanced AI Agent system that enhances conversational AI through its goal-oriented, dynamic capabilities. They are looking for a Staff AI Agent Engineer to lead innovations in designing and deploying intelligent autonomous agents utilizing Large Language Models (LLMs). Responsibilities include creating scalable AI agent architectures, integrating them with existing systems, and overseeing the entire deployment lifecycle while mentoring other engineers. The ideal candidate should have expertise in multi-step agent design, tool integration, and performance optimization, alongside strong programming skills in Python and related technologies. Zendesk, the company behind this initiative, emphasizes diversity, inclusion, and community engagement in its hiring process and offers a hybrid work environment.

Zendesk's AI Agents organization is seeking a Staff Machine Learning Scientist to impact the development of their Gen3 AI Agent system, which enhances chatbot and voice assistance capabilities. The role involves pioneering product innovation, leading rapid prototyping, establishing research standards, mentoring team members, and managing complex projects in the realm of AI and natural language processing. Candidates should possess a strong machine learning background, expertise in deep learning and generative AI, and a collaborative leadership style. Success will be measured through strategic impact, mentorship effectiveness, innovation, standardization of research processes, and collaboration with stakeholders. The interview process includes several stages, aimed at assessing technical expertise and alignment with the company's mission and values.

Zendesk is seeking a Fullstack Engineer to join their Insights team, which focuses on creating advanced AI agents that provide intelligent analytics and decision-support tools for customer experience. The role emphasizes frontend development with a passion for user-centric interfaces, while also involving backend responsibilities. Candidates should have experience with TypeScript, React, Node.js, and be comfortable with REST APIs and data fetching strategies. Ideal applicants will demonstrate strong communication skills, a product-minded approach, and a desire for continuous learning and improvement. Zendesk promotes an inclusive workplace and encourages applications regardless of race, gender, or other protected characteristics.

The job description for the Senior Backend Engineer at Zendesk AI Agents highlights the role's focus on developing and shaping the backend infrastructure in collaboration with a diverse tech team. The position involves working on Gen3, an innovative AI agent system that encompasses goal-oriented and dynamic conversational capabilities, moving beyond traditional chatbot functionalities. Responsibilities include maintaining and developing services, architecting complex applications, and strategizing infrastructure that connects with various third-party systems. Ideal candidates are expected to have strong coding skills, knowledge of microservices, and a proactive team-oriented mindset, alongside experience in relevant technologies like NodeJS and MongoDB. Zendesk emphasizes its commitment to diversity and inclusion and offers hybrid working options to foster a supportive and collaborative work environment.