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Zendesk is seeking an Account Executive to grow its Commercial SaaS footprint by acquiring new customers and expanding relationships with existing partners, focusing on aligning solutions with customers’ goals. Key responsibilities include driving revenue growth, nurturing long-term relationships for retention, cross-selling, leveraging data and adoption insights to improve conversion and expansion, articulating Zendesk’s value, and managing complex, multi-month sales cycles to maintain a healthy pipeline and forecast. Candidates should have a BA/BS or equivalent, at least three years of B2B SaaS sales or solution engineering experience with a record of meeting or exceeding targets, expertise in complex renewals, and a proven ability to sell to VP/C-level executives, with strong presentation, negotiation, and closing skills. The role follows a hybrid work model requiring some in-office presence, with specifics determined by the hiring manager, and may involve domestic travel. Zendesk is an equal opportunity employer committed to diversity and inclusion, notes that AI screening may be used, and offers reasonable accommodations for applicants with disabilities.

Zendesk is hiring an Account Executive to grow its Commercial SaaS customer base, focusing on acquiring new customers and expanding existing partnerships to align with clients' goals. Key responsibilities include driving top-line revenue, nurturing relationships for retention, cross-selling, using data and customer insights to improve prospecting and retention, articulating Zendesk's value, leading complex sales cycles, building a qualified pipeline, maintaining forecasts, and securing executive sponsorship. Candidates should have a BA/BS or equivalent, at least 3 years in B2B SaaS sales or solution engineering, experience navigating multi-month cycles, managing relationships at various levels, strong presentation and negotiation skills, and familiarity with tools like Salesforce, Outreach, and Clari. The role is hybrid, requiring some in-office presence and flexibility to travel, with the specific schedule determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion; AI screening may be used, and accommodations are available for applicants with disabilities, with contact provided for accommodation requests.