Zendesk’s Senior Solutions Consultant role centers on leading AI-powered CX/ES transformations, acting as a trusted advisor and coordinating with Sales, Product, Engineering, and Customer Success to help top brands achieve meaningful business outcomes. The role responsibilities include leading technical and business discovery, designing tailored demos and proofs of value, architecting AI-driven solutions, owning end-to-end technical engagements, and integrating secure, scalable architectures with Zendesk APIs and cloud platforms. You’ll measure ROI using Zendesk analytics, champion AI adoption with Customer Success, influence product strategy, and continuously advance expertise in AI and CX technologies to position Zendesk as a market leader. Requirements include 5+ years of presales/solutions consulting in SaaS/CX, strong web and SaaS architecture knowledge, proven pilots/POCs, deep AI technology understanding, domain expertise in CCaaS/ITSM or related areas, plus strong storytelling and communication skills and willingness to travel. Zendesk emphasizes a hybrid, inclusive culture with a commitment to diversity and equal opportunity, notes that AI screening may be used in hiring, and offers accommodations for applicants with disabilities.
