Zendesk is seeking a Strategy & Operations Partner within the Data & Insights group to serve as the primary architect of the Global Professional Services organization, partnering with the SVP and bridging frontline delivery with strategic execution. You will lead annual planning, manage high-stakes strategic programs, design revenue architectures and PS operational standards, and consolidate diverse data sources into dashboards for executive decision-making. You will handle data collection, management, cleansing, analysis, reporting/visualization with tools like Tableau or Looker, drive process optimization, data governance, and coordinate cross-functional stakeholder engagement and change management. Requirements include 7–10+ years in Strategy & Operations or PS Operations in a high-growth B2B SaaS environment, deep PS lifecycle knowledge, strong strategic and communication skills, and proficiency in SQL, Excel/Sheets, and BI tools, with preferred experience in Certinia, Gainsight, Salesforce, or Snowflake. Success is measured by unified PS visibility through dashboards, revenue and delivery performance, and scalable global workflows, in Zendesk's inclusive, hybrid culture, with AI screening and accommodations available per policy.
