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The Managed Services Consultant at Zendesk is an experience-maker who acts as an extension of customers and internal teams, helping clients use, see, learn, and believe in Zendesk while ensuring ongoing value from their services subscription. Responsibilities include managing a portfolio of customers and a backlog, maintaining product expertise across Zendesk products, guiding proactive customer care, delegating requests globally while owning quality and timeliness, and helping establish world-class service policies and standards. The role also involves providing business consultation to identify the problem, configuring Zendesk to meet expectations, responding to high-profile escalations to sustain loyalty, and managing competing priorities to deliver on-time outcomes. Requirements include a Bachelor’s degree, 5+ years of professional consulting or customer success experience, excellent communication and relationship-management skills, empathy, and a willingness to travel up to 20%. Zendesk describes itself as champions of customer service with a global workforce of over 5,000, emphasizes diversity, equity, and inclusion, notes potential AI screening and accommodations for applicants, and supports a hybrid remote-friendly work environment.

Zendesk is hiring a Senior Growth Marketing Manager to drive measurable, scalable growth in LATAM across the entire customer lifecycle, aligned with global marketing objectives. The role owns the development and execution of LATAM digital marketing strategies, collaborating with field marketing, sales, and performance teams to accelerate regional pipeline and connect activities to company OKRs. Key responsibilities include co-owning the LATAM strategy with channel owners, mapping the LATAM customer journey, identifying friction and opportunities through data-driven testing, analyzing channel performance, monitoring funnel health, aligning goals and messaging, and creating integrated activation plans across paid, owned, and earned media. Qualifications require 7+ years of data-driven digital/performance marketing experience in B2B SaaS for LATAM, strong analytics with tools like GA/Looker/Tableau (SQL a plus), excellent communication, hands-on experience with marketing automation and CRMs, and preferred ABM experience. Zendesk describes a hybrid work environment, a commitment to diversity and inclusion, equal opportunity employment, and accommodations for applicants with disabilities, along with AI screening in line with policy.

Zendesk is seeking a Senior Customer Success Manager to be a pioneer in the future of customer experience, owning client relationships and guiding them toward their desired outcomes using Zendesk’s AI-powered Resolution Platform on a global stage. The overarching objective is proactive customer health management and outcome-driven engagement, leveraging Zendesk’s AI technologies to accelerate product adoption and articulate ROI with tailored adoption roadmaps. You’ll take full lifecycle ownership—from onboarding to renewal—designing success plans, coordinating with Professional Services, championing AI-enabled value, and identifying opportunities for expansion through strategic engagement and data-driven insights. The role requires at least 5+ years in Customer Success/Experience, experience in go-to-market or enterprise SaaS, a relevant bachelor’s degree, ability to influence stakeholders, proficiency with CS tools like Gainsight, and strong program/project management and analytical skills. The position is hybrid, with part of the week in the office, and Zendesk emphasizes fairness, diversity and inclusion, AI screening, and accommodations for applicants with disabilities.