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Zendesk is hiring a Customer Success Manager to own customer relationships and drive adoption, ROI, and growth using its AI-powered Resolution Platform, shaping the future of customer experience. The role emphasizes proactive health management and outcome-driven engagement, acting as an evangelist for Zendesk’s AI and automation capabilities to deliver measurable value. Responsibilities include end-to-end ownership from onboarding to renewal, designing success plans, coordinating with Professional Services, forecasting renewals, identifying expansion opportunities, and building executive-level partnerships. Candidates should have 5+ years in customer success or related roles in enterprise SaaS, a relevant bachelor’s degree, experience driving adoption of SaaS/AI solutions, the ability to influence stakeholders, and proficiency with CS tools and analytics. The job is hybrid with partial in-office work, and Zendesk notes its commitment to diversity and inclusion, potential use of AI in screening, and accommodations available for applicants with disabilities.

Zendesk is seeking an AI Services Consultant to help customers implement and optimize its AI-powered Resolution Platform and to build an AI delivery methodology. The mission is to provide technical solutions, remove roadblocks, and act as a trusted advisor guiding complex configurations to drive measurable business outcomes. The overarching objectives are to accelerate time-to-value, be the customer’s AI technical expert, and lead end-to-end project delivery with clear scope and timelines. Responsibilities include providing technical guidance, change management and training, delivering successful AI projects with high customer satisfaction, and collaborating cross-functionally to align the AI roadmap with business goals. The role requires 3+ years of consulting or professional services experience, enterprise SaaS GTM experience and adoption programs, relevant degrees and certifications, strong program management and communication skills, and it offers a hybrid work model with partial in-office time, all within Zendesk’s commitment to diversity and inclusion.

Zendesk is hiring an AI Services Consultant in its Professional Services AI Delivery team to help customers implement and adopt its AI-powered Resolution Platform, serving as the technical expert and trusted advisor to guide configuration and optimization for quick value. The mission is to accelerate customers’ time-to-value by driving adoption and operational excellence, turning goals into the right configurations and leading end-to-end delivery with clear scope and timelines. Key responsibilities include providing technical guidance on AI implementations, facilitating change management and training, ensuring timely and high-quality project delivery, maintaining customer satisfaction, and collaborating with internal teams such as Customer Success and Sales to align on the customer AI Roadmap and remove blockers. Required qualifications include 7+ years in consulting or professional services, experience in enterprise technology/SaaS GTM roles, experience using adoption and health analytics to forecast churn and expansion, designing and executing success plans, a bachelor’s degree in a related field (advanced degrees and AI strategy or project management certifications preferred), and strong program management and executive communication skills. The role is hybrid with partial in-office requirements, Zendesk emphasizes diversity and inclusion, notes AI-driven screening for applicants, and provides accommodations for applicants with disabilities.

The job is Zendesk's Manager, AI Delivery in Professional Services, leading a 6–10 person team of consultants to deliver rapid time-to-value and guide customers through AI configuration and optimization. The role's mission is to grow a high-performing AI Delivery organization, set strategy and operating rhythms, staff projects effectively, and align with Sales, Customer Success, and Product to drive adoption, retention, and expansion at scale. The overarching objectives are to scale the delivery model, ensure predictable time-to-value and measurable business impact, and create a repeatable cross-functional AI go-to-market motion. Requirements include 7+ years in enterprise SaaS professional services or related fields with at least 2 years of people management, cross-functional GTM experience, adoption analytics, a bachelor’s degree, and preferred AI strategy or project-management certifications. The role features a hybrid onsite/remote schedule, a commitment to diversity and inclusion, and transparency about potential AI screening of applications along with accommodations for applicants with disabilities.

Zendesk is hiring an AI Services Consultant to lead adoption of its AI-powered Resolution Platform within the Professional Services AI Delivery team, guiding customers through configuration and optimization to deliver quick value. The role’s mission is to provide technical solutions and act as a trusted advisor, helping customers navigate complex configurations with agility to drive transformative business outcomes. The overarching objectives are to accelerate time-to-value through adoption and operational excellence, be the customer’s AI technical expert, and lead end-to-end delivery with clear scope, timelines, and stakeholder alignment. Core responsibilities include offering technical guidance on implementation, driving change management and training, delivering projects on time and with quality, maintaining customer satisfaction, and collaborating cross-functionally to align AI roadmaps and remove blockers. Qualifications require 5+ years in consulting (7+ for SP7), enterprise SaaS GTM experience, adoption analytics, success-plan design, relevant degrees and AI strategy or PM certifications, plus strong consulting, program management, and communication skills; the role is hybrid with some in-office time, and Zendesk emphasizes diversity, inclusion, and accessibility accommodations, noting AI screening in hiring.

Zendesk is looking for an AI Success Strategist to lead the design and execution of customers’ AI roadmaps, build executive partnerships, and drive AI initiatives from adoption through scale. The role’s mission is end-to-end delivery of AI roadmaps, translating product capabilities into business strategy, aligning internal and external teams, and creating measurable playbooks early in the lifecycle. Its overarching objectives are to accelerate time-to-value through adoption and operational excellence, own multi-year AI roadmaps across Product, Services, Sales, and Partners, and deliver measurable commercial outcomes like renewals, expansion, and predictable revenue and retention. Key responsibilities include owning roadmap delivery, acting as design authority for deployments, shaping a long-term AI vision, aligning stakeholders, leading engagements, maintaining mutual roadmaps, directing adoption channels, measuring impact, and advising on responsible AI and compliance. Requirements include 5+ years in related roles with 1+ year AI experience, enterprise SaaS/GTM background, analytics-driven forecasting for churn and expansion, a bachelor’s degree (advanced degrees preferred), strong program management, and a hybrid work arrangement, along with Zendesk’s commitment to diversity and accommodations.