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The role is an AI Sales Specialist in Zendesk's LATAM SMB segment, a quota‑carrying overlay position working with the Core AE team to prospect, demo, and close deals featuring Zendesk's AI products. Core responsibilities include meeting sales quotas, collaborating with the core sales team to grow revenue from existing and new Zendesk accounts, and engaging customers with value-based selling, AI POCs, and tailored demonstrations of the AI Agent portfolio. The role also involves collaborating with the AI Success team to identify expansion opportunities, supporting commercial modeling and usage forecasts to maximize ARR, and enabling the sales team through AI enablement with territory ownership. Candidates should have proven quota-carrying sales experience (preferably in Conversational AI or CX), strong communication skills, willingness to travel, and preferably experience in an overlay AE/co-sell setup. Zendesk emphasizes a hybrid, inclusive culture with competitive benefits, diversity and inclusion, and notes AI-driven screening and accommodations for applicants with disabilities.

The AI Sales Specialist role at Zendesk is to drive growth and adoption of the AI product suite in the EMC segment across the AMER region, working in a quota-carrying overlay capacity with the Core Account Executive team. Key responsibilities include owning sales quotas, partnering with Core AEs to target revenue from existing Zendesk accounts and new business, building customer relationships, applying a value-based selling approach to align the AI portfolio with customer goals, and leading AI POCs with support from the AI Success team to uncover expansion opportunities. The role encompasses AI sales enablement, acting as a subject-matter expert for AI solutions, owning enablement initiatives for the territory, and ensuring timely product updates, plays, and market insights reach assigned Core AEs to aid prospecting and qualification. It also requires strong people skills to collaborate across frontline sales and Zendesk leadership, inspire teams to excel in AI, and contribute to large deal pursuits with cross-functional insights and guidance. Requirements include proven quota-carrying sales experience (preferably in Conversational AI or CX), a track record of meeting targets, excellent communication, willingness to travel, and overlay/co-sell experience; Zendesk emphasizes hybrid work, diversity and inclusion, equal opportunity employment, and offers accommodations for applicants with disabilities.

The role is a sales-focused position at Zendesk that handles a high volume of inbound leads and existing customers across phone, Zoom, chat, and email to drive online business conversions. Responsibilities include resolving inquiries, conducting discovery calls, giving product demos, becoming an expert on Zendesk products, and representing customer needs to make them champions. You will meet or exceed SLAs and KPIs—such as ticket volumes, response and resolution times, and productivity—and contribute to a shared revenue target while aiming to exceed activity, pipeline, and revenue goals weekly. Requirements include excellent English written communication, experience with Zendesk’s global market, at least one year of sales experience (SaaS/software preferred), passion for Zendesk technology, strong organization, and the ability to thrive in a fast-paced environment with multitasking. Zendesk offers a hybrid work model, a supportive culture with emphasis on diversity and inclusion, flexible work options, and accommodations for applicants with disabilities, along with information about AI screening in the hiring process.

Zendesk is looking for a Manager of Engagement Managers to lead their team across Brazil and Latin America, focusing on project success and enhancing partnerships with Sales and Solution Architects. The role involves team leadership, ensuring proficiency in enterprise delivery methodologies, and fostering a culture of accountability and collaboration. Key responsibilities include managing project portfolio performance, addressing customer escalations, and ensuring successful delivery of regional engagements. The manager will also be responsible for contributing to global initiatives, representing regional needs, and maintaining robust cross-functional partnerships. Candidates must be fluent in Portuguese and English, have experience in managing project delivery teams, and be comfortable in a fast-paced environment, with a preference for those with SaaS or technology delivery backgrounds.

The Senior Engagement Manager at Zendesk plays a crucial role in leading complex client projects and improving delivery methodologies while mentoring junior staff. The position involves managing client relationships, ensuring project success, and developing strategic oversight that aligns with both client and internal objectives. Key responsibilities include enhancing engagement methodologies, providing risk management solutions, and supporting business development efforts. Candidates should have over five years of experience in client-facing roles, exceptional leadership abilities, and proficiency in project management tools. Zendesk emphasizes a supportive work culture with a commitment to diversity, equity, and inclusion, offering a hybrid work environment that promotes collaboration and flexibility.

Zendesk is looking for a Staff Accountant to join its Global Accounting Team, focusing on general ledger maintenance, reconciliation, and financial statement reviews. The role involves collaborating with various departments on accounts payable, receivable, tax, and invoicing, while ensuring compliance with accounting policies and GAAP principles. Candidates should have a bachelor's degree in accounting or finance, along with at least two years of relevant experience, preferably from a Big 4 firm. Key qualifications include a strong understanding of US GAAP, indirect tax regulations, and intermediate Excel skills. Zendesk promotes a diverse and inclusive workplace, offering a hybrid work environment and aims to provide reasonable accommodations for applicants with disabilities.

The job description outlines the role of a Senior Services Consultant at Zendesk, focusing on leading technical delivery for customers from initial requirements to successful implementation. Key responsibilities include providing technical expertise on Zendesk for Contact Center, designing solutions, configuring services in customer AWS accounts, and conducting client training sessions. Candidates should possess a minimum of three years of relevant experience, especially with Amazon Connect, along with strong programming skills and a passion for building contact center solutions. Zendesk values a diverse and inclusive workplace, offering flexible hybrid working arrangements that promote both in-office collaboration and remote work. The company is committed to fairness and transparency in its hiring processes, utilizing AI in application evaluations while ensuring equal opportunity for all applicants.

The Senior Technical Architect at Zendesk is responsible for creating customized technical solutions that meet customers' specific business objectives, primarily utilizing Zendesk functionalities. Key responsibilities include managing the technical delivery of implementation projects, configuring services within AWS accounts, and leading projects that involve multiple development resources. The role requires close collaboration with the Zendesk Professional Services team, as well as mentoring junior colleagues and conducting training sessions. Candidates should have a minimum of three years in consulting or programming, experience with Amazon Connect, and familiarity with various backend programming languages. Zendesk promotes a supportive work culture that values flexibility, diversity, and inclusion, encouraging team connections both onsite and remotely.