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The APAC CTO at Zendesk will partner with regional customers to understand their AI transformation journeys, ensure the product roadmap reflects CX and AI market trends, influence global product strategy, and participate in one to two Corporate Development transactions each year. The role requires a passionate, business-oriented technology leader with extensive CX experience and a proven track record as an industry thought leader who can engage C-level executives and influence cross-functional teams. Key responsibilities include driving customer success and product adoption, acting as executive sponsor for major APAC accounts, shaping strategy with Corporate Development, creating differentiated CX/AI thought leadership, and aligning with GTM to support sales cycles and communicate the product vision to press and analysts. The CTO will synthesize regional customer priorities to inform the global product roadmap, build strong connections with GTM, Product, and Engineering teams, and develop regional technology partnerships while engaging in CX communities in the region. Candidates should bring 10+ years of CX leadership in a large organization, strong product development and AI expertise, cross-functional collaboration skills, the ability to thrive in a fast-moving environment, gravitas with CX/CS/IT executives, and fluency in English with APAC language skills a plus; Zendesk emphasizes diversity, inclusion, and a hybrid, flexible work model with accommodations as needed.

Zendesk is hiring an Employee Service Sales Specialist to grow its Employee Service offerings in HR/IT use cases and expand both new and existing customer relationships. The role involves positioning use cases, collaborating with the sales team to manage the full sales cycle, and delivering ROI analyses while providing subject-matter expertise on Employee Service. You’ll be responsible for quota attainment, feeding customer feedback to product development, and expanding offerings with existing partners. Qualifications include a BA/BS or equivalent, at least 10 years in HR/IT service and operations, at least 3 years in Employee Service sales, a proven track record of meeting targets, and the ability to navigate complex multi-month sales cycles and travel as needed. The position offers a hybrid work arrangement with some in-office time, and Zendesk emphasizes diversity and inclusion, AI screening per policy, and accommodations for applicants.

Zendesk is hiring a Staff Software Engineer for its AI Integrations team in Melbourne to build intelligent integrations that connect Zendesk to core AI ecosystems (e.g., Microsoft Copilot, Google Gemini, Slack, Atlassian Rovo) and enable users to search knowledge, create tickets, extract context, and automate workflows inside partner AI environments. You’ll design, develop, and deploy resilient, scalable, production-grade LLM-powered integrations, own architectural decisions, refine APIs with backend and frontend teams, mentor engineers, and collaborate with Product and Design to deliver high-performance features while promoting CI/CD, testing, observability, and operational excellence. Qualifications include 8+ years of experience with distributed applications, expertise in Go or equivalent backend languages, strong JavaScript/TypeScript and React skills, cross-cutting API work (REST/GraphQL/event-driven), proven experience with LLM APIs, and a track record mentoring others with empathy and accountability. Bonus points go to experience with Jira/Slack/Shopify/MS Teams integrations, agentic workflows with LLMs, or building productivity dev tools; the tech stack includes Go/TypeScript, React, AWS, Spinnaker/Kubernetes, Aurora/MySQL, DynamoDB, and S3, with a hybrid role requiring some in-office presence in Melbourne. Zendesk emphasizes an inclusive culture, opportunities for learning and development, flexible hybrid/remote work, competitive compensation, and equal opportunity with accommodations available upon request, while AI-based screening may be used in the hiring process.

The role is a partnerships-focused sales position at Zendesk that collaborates with Enterprise and Commercial sales to drive new bookings, expansion bookings, and customer acquisitions through partner ecosystems while increasing opportunity velocity. Responsibilities include evangelizing SI partner and technology alliances to Zendesk sales, creating a regional go-to-market strategy, funding partner-led campaigns with regional marketing, and serving as the day-to-day liaison to drive incremental revenue with existing partners. The ideal candidate has 10+ years in partner channel development, sales, or alliance management, experience with regional resellers and tech companies, strong executive presence and communication skills, a solid understanding of Zendesk’s value proposition, tech-savviness, and a proven quota-bearing track record. The role offers full flexibility, with options to work remotely or from the Melbourne office, plus access to Zendesk workspaces and occasional in-person gatherings. Zendesk also emphasizes an inclusive culture, potential AI screening in applications, and accommodations for applicants with disabilities, reaffirming its commitment to equal opportunity and diversity.

Zendesk’s mission is to make customer experiences better, and its AI/ML Platform team builds GenAI infrastructure used by billions of interactions across 125,000+ brands. The Senior Machine Learning Engineer will develop secure, scalable, and developer-friendly platforms that empower Zendesk AI teams to deliver faster, smarter, and safer experiences, working with staff engineers, tech leads, product managers, and other ML teams. Daily duties include building GenAI infrastructure (LLM proxies, benchmarking/evaluation tooling, and orchestration), contributing to the design of Zendesk’s LLM Proxy for safe, observable, and cost-optimized access to multiple foundation models, enabling agentic workflows and deep product integrations, and driving observability, security, reliability, and cost attribution. Requirements include 5+ years deploying ML systems at scale, experience with model registries, feature stores, and inference systems, strong knowledge of LLM ecosystems and GenAI infrastructure, proficiency in languages like Python/Java/Scala/Go/Ruby, and experience with cloud platforms, Kubernetes, Docker, and distributed systems, plus solid CI/CD, testing, and production deployment experience. Bonus points go to experience with agentic workflows or automation using LLMs and building dev tools, and the tech stack features Python, AWS, OpenAI/Anthropic/Google/Llama, Kubernetes, Docker, and Kafka; the role is hybrid with partial onsite requirements, and Zendesk emphasizes diversity, inclusion, and accommodations.

Zendesk is expanding its world-class CX platform and has built a $200m ARR AI business used by over 20,000 customers, with AI automating up to 80% of service interactions. The role is an inbound sales position in the ASEAN market, working with internal teams to respond to inbound leads and qualify opportunities that feed the sales pipeline. Key responsibilities include engaging with prospects to understand challenges, generating high-value pipeline by qualifying SMB to Enterprise leads, handling a high volume of inbound inquiries, and developing a strong prospect pipeline with a superior customer experience. Candidates should have about 2 years of sales experience, a competitive, self-starter mindset, excellent communication and organizational skills, and a bachelor’s degree is preferable. Zendesk emphasizes a high-performance, diverse culture with a hybrid work model and equal opportunity employment, noting that AI may screen applications and that accommodations are available for applicants with disabilities.

Zendesk is hiring for a Melbourne-based, pure hunting sales role in ANZ that requires on-site presence 3 days a week to identify and qualify opportunities across SMB/Commercial/Enterprise and help build the sales pipeline. You will engage with prospects, understand their business challenges, and collaborate with sales, product, and marketing to develop a target list and generate a high-value pipeline. Candidates should have at least 2 years in a sales-related role, experience managing ANZ prospects, a competitive, self-starter mindset, excellent communication, and preferably a bachelor’s degree. The role features a hybrid work model with part of the week remote and an in-office routine determined by the hiring manager, requiring in-person attendance in Melbourne. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI to screen applicants, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Program Manager for Product Development on the Zendesk Platform to drive cross-product initiatives and ensure timely releases across global teams (EMEA, APAC, AMER). The role partners with Product Management and Engineering, and collaborates with Marketing, Localization, Alliances, Advocacy, Customer Success, Legal, Finance, and Sales to deliver engineering programs on time, build roadmaps, align dependencies, and broker commitments. You will identify and mitigate risks, own regular program status reporting, facilitate meetings and ceremonies, and foster strong cross-functional relationships while continuously improving processes. Basic qualifications include proven experience managing programs or technical projects with moderate supervision, the ability to independently drive activities, proficiency with TPM tools and agile methodologies (e.g., Jira, Confluence, Trello, Kanban, Productboard, Smartsheet), and strong problem-solving, communication, and facilitation skills, plus adaptability to change. Preferred qualifications include prior software company experience in Engineering programs, hands-on OKRs or similar frameworks, and the ability to build buy-in and partner with leaders to align goals, with the role also noting a hybrid work model and Zendesk’s commitment to diversity and inclusion, equal opportunity employment, and accommodations for applicants with disabilities.

Zendesk is seeking a strategic and experienced Demand/Campaigns Marketing Manager to create integrated campaigns that drive new business and upsell opportunities. The ideal candidate should have a deep understanding of the Asia Pacific and Japan markets and excel in cross-functional leadership while being able to balance big-picture planning with detailed execution. Responsibilities include building omni-channel campaigns, developing relationships within the broader marketing organization, and managing campaign execution across various channels. Qualifications for the role include 6-8 years of relevant marketing experience, strong analytical abilities, and proficiency in tools like Marketo and Salesforce. The position offers a remote work environment with occasional in-person collaboration opportunities, promoting an inclusive culture and diversity within the workplace.

Zendesk is seeking a Sales Operations Lead for the APAC region to join its Go-to-Market Operations team, focusing on empowering the ANZ Sales team through operational excellence and data-driven insights. The role involves collaborating closely with Regional Vice Presidents of Sales to assist in forecasting, performance analysis, and sales strategy execution. Ideal candidates should possess over three years of experience in sales operations within a high-growth SaaS environment, demonstrating strong analytical skills and familiarity with Salesforce and other sales tools. Additionally, the position emphasizes a hands-on approach, requiring candidates to be proactive in improving workflows and maintaining data quality. The role offers a hybrid work environment, fostering both remote and in-office collaboration.