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Zendesk is hiring an SMB Account Executive to grow its SMB customer base by hunting for new opportunities, closing deals of varying sizes, and building broad cross-functional relationships to align Zendesk’s products with customers’ goals. You’ll drive top-line revenue by acquiring new customers, expanding existing accounts, cross-selling additional products, using data insights and adoption history to prospect and improve retention, and leading competitive sales cycles with value-based selling while maintaining a robust Salesforce pipeline and accurate forecasts. The role requires a BA/BS or equivalent, at least 4 years of B2B SaaS sales or solution engineering experience with a proven track record of exceeding targets, strong relationship-building and closing skills, and familiarity with Salesforce and Clari. This is a hybrid role with a mix of onsite work at a local office and remote work; the specific in-office schedule is determined by the hiring manager. Zendesk is an equal opportunity employer that values diversity and inclusion, informs applicants about potential AI screening, and provides accommodations for applicants and employees with disabilities or other protected characteristics.

Zendesk is seeking an AI-savvy Corporate Account Executive to grow its SMB customer base (50–249 employees) and accelerate SaaS revenue using AI-driven insights aligned with customer goals. You will hunt new opportunities, lead complex sales cycles, craft data-backed ROI cases, collaborate with Solutions Engineers and cross-functional teams, and pursue cross-sell and upsell opportunities while maintaining a robust Salesforce pipeline. Candidates should have at least 2 years of B2B SaaS sales or solution engineering experience, a proven ability to discuss AI product architecture and integrations, strong prospecting and closing records, excellent communication and forecasting skills, a BA/BS or equivalent, and willingness to travel, with experience using Salesforce, Outreach, or Clari. The role is based in Mexico City or Estado de Mexico and follows a hybrid model requiring on-site presence part of the week, with the specific in-office schedule determined by the hiring manager. Zendesk also emphasizes diversity and inclusion, equal opportunity employment, and accommodations for disabilities, notes that AI or automated decision systems may be used to screen applications, and warns about recruitment scams with a contact for accommodations.

Zendesk is hiring a Principal Product Manager to lead the Action Platform, a system that connects, builds, and orchestrates automations across Zendesk and other systems. The role requires collaborating with engineering, design, marketing, and sales to deliver a platform product for both internal consumers and customer-facing use, while coordinating geographically distributed stakeholders and rapidly executing initiatives. Responsibilities include acting as SME, setting a vision and roadmap, driving new capabilities with engineering and cross-functional teams, translating diverse needs into platform solutions, advocating for a user-centric approach, influencing senior stakeholders, defining OKRs, and scaling services to handle thousands of rule executions with minimal infrastructure impact. Basic qualifications are a bachelor’s degree with 5 years of product management experience delivering end-to-end SaaS products, strong collaboration, the ability to balance performance, cost, and UX, a self-starter mindset, excellent communication, and data-driven decision-making; preferred qualification is experience building an internal platform used in customer-facing products. Zendesk emphasizes inclusion and hybrid work, notes that AI may screen applicants, is an AA/EEO/Veterans/Disabled employer with diversity and inclusion initiatives, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Senior Product Designer, Platform in Melbourne to lead design for the Foundational and Core Platform team and shape the core pillars of the Zendesk experience. The role involves translating complex workflows into scalable, human-centered experiences, defining direction for ambiguous platform problems, and designing AI-native interactions, including prototyping in code with agentic IDEs when needed. You will lead multi-quarter platform initiatives, influence the product roadmap with design insight, mentor designers, and work in a three-in-a-box model (Product, Engineering, and Design) to deliver impactful outcomes. Requirements include 7+ years of professional product design experience (ideally enterprise SaaS), a track record of platform-level patterns, a point of view on AI-native interaction design, comfort prototyping with code, strong communication, and a commitment to accessibility for a global user base. Zendesk is an equal-opportunity employer that values diversity and inclusion, supports hybrid work, notes that AI may screen applications, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Senior Principal Product Manager to lead its internal AI Platform in Melbourne, with in-office work required at least 2 days a week. The role owns the end-to-end product strategy and roadmap for the platform, covering the Agent Development Kit and SDK, platform capabilities, evaluation/observability, and infrastructure. You will drive platform adoption across vertical AI teams, lead development of the A2A layer and agent registry, and translate evolving ML/AI needs into clear requirements through cross-functional collaboration. The candidate should have 5+ years of product development experience with significant work on developer platforms or AI infrastructure, a technical background, and about 10 years of product management experience, plus a track record of enabling developer adoption and leading complex platform initiatives. Nice-to-have skills include building agentic features and developer tooling, familiarity with multi-vendor LLM serving platforms, and AI security/compliance; Zendesk emphasizes hybrid work, diversity, and equal opportunity and notes that AI may be used in screening applicants.

Zendesk has acquired Forethought (March 2026) and is building enterprise-ready, self-improving AI agents; the Platform Architect for Forethought AI will bridge technical strategy and enterprise transformation, partnering with Enterprise Account Executives to architect complex workflow automations and voice capabilities while demonstrating the business value of generative AI to leading brands. You will serve as the primary pre-sales technical leader, guiding client relationships, leading discovery and scoping, and delivering solution architecture, rapid prototypes, and customized AI demonstrations that translate complex technical workflows into executive business narratives. You will own the PoV lifecycle, scope and run Proofs of Value with defined success metrics, and provide integration subject matter expertise across Zendesk APIs, webhooks, and cloud patterns (AWS), while advising on generative AI best practices. Required qualifications include 5–8 years in enterprise pre-sales/technical consulting or architecture, hands-on coding or scripting experience, strong AI/ML/NLP fluency, and the ability to manage multiple high-stakes accounts and articulate business value to C-level stakeholders. Preferred qualifications include extensive experience designing AWS-based integrations, certifications or strong experience with enterprise sales frameworks (e.g., MEDDPICC), and domain expertise in customer support or automation platforms; Zendesk emphasizes hybrid work, diversity and inclusion, offers accommodations for disabilities, and notes AI screening of applications as permitted.

Zendesk is seeking a Senior Product Sales Specialist for Employee Service to grow its B2B/B2C SaaS customer base and deepen partnerships across the enterprise. You’ll own deals and the technical depth, leading discovery with IT, HR, Facilities and others, mapping environments and delivering tailored demos and proofs-of-concept. The role involves strategizing from discovery to close, handling technical objections, educating the regional sales team on service management, and acting as a bridge between customers and product development. Must-haves include proven B2B SaaS sales experience, technical credibility, strategic communication, complex-deal navigation, collaboration, and travel readiness; nice-to-haves cover ITIL knowledge, platform experience (e.g., ServiceNow, Jira Service Management), AI/automation familiarity, cross-functional service knowledge, and a BA/BS degree. The position is hybrid with some in-office requirements, and Zendesk emphasizes diversity and inclusion while noting that AI may be used in screening, along with accommodations for applicants.

Zendesk is rapidly growing its AI product line into a $200m ARR business used by over 20,000 customers, automating up to 80% of service interactions. The role is a Business Development Representative in APAC (ANZ) focused on high-growth SMB, Commercial and Enterprise accounts, with the aim of uncovering pain and shaping multi-million-dollar AI-enabled CX deals. You’ll engage exec-level prospects, drive high-value pipeline through outbound outreach, partner with Account Executives, Product and Marketing, qualify opportunities, manage your pipeline, and join a Melbourne-based onsite team three days a week. Requirements include 2+ years in sales or BDR roles, a competitive and resilient mindset, curiosity about AI and SaaS, clear communication, a desire for a long-term software sales career, and a bachelor’s degree is preferred. Zendesk offers a hyper-growth environment with a hybrid work model, a culture that rewards curiosity and impact, commitments to diversity and inclusion, and notes that AI may be used to screen applications, with accommodations available for applicants who need them.