The Ampin App
deep insights into the Atlassian community

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes in the Innovation Workspace by pairing strategic advisors, onboarding experts, and technical account managers who work with customers and AI-powered capabilities on Miro’s platform. The Technical Account Manager (TAM) role partners with Enterprise customers as a fractional strategic advisor to guide workflow optimization, drive AI-powered adoption, and embed Miro into customers’ innovation operating models. You’ll design and evolve AI-driven workflows across the Discover–Define–Deliver lifecycle, architect integrations using Miro’s API, WebSDK, and MCP, guide embedding Miro into existing systems, and deliver proactive optimization and change management to scale adoption. Requirements include 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs and enterprise IT ecosystems, experience with AI and agentic workflows, expertise in platform analytics and change management, and up to 25% travel. The engagement model is fractional (supporting up to three enterprise customers at 33%, 50%, or 100% dedication) with a focus on strategic advisory rather than hands-on support or custom development; Miro emphasizes collaboration, growth, equity, and a diverse, inclusive culture with global benefits and opportunities to shape AI-powered collaboration.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes in the Innovation Workspace, powered by agentic AI and the platform. The Technical Account Manager (TAM) partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into customers’ innovation operating models. Responsibilities include designing AI-driven workflows across Discover–Define–Deliver, architecting integration strategies using Miro’s API, WebSDK, and MCP, providing proactive optimization and change management to scale adoption, and co-facilitating QBRs with adoption analytics. Requirements are 5+ years in relevant roles, strong technical fluency with APIs and IT ecosystems, experience with workflow optimization and large-scale change management, familiarity with AI and agentic workflows (MCP and low/no-code tools a plus), and willingness to travel up to 25%. The engagement model is fractional (supporting up to three enterprise customers at 33/50/100% dedication) with a focus on strategic advisory rather than direct technical support, and Miro offers benefits such as equity, wellbeing perks, a learning stipend, and a culture centered on diversity and collaboration.

The Professional Services organization at Miro helps Enterprise customers achieve outcomes in the Innovation Workspace, with strategic advisors, onboarding experts, and technical account managers leveraging agentic AI on Miro’s platform. The Technical Account Manager (TAM) partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into customers’ innovation operating models across the Discover–Define–Deliver lifecycle. Key responsibilities include designing and evolving AI-driven workflows, architecting integration and automation using Miro’s API, WebSDK, and MCP, providing guidance on embedding Miro, proactive platform optimization, and facilitating quarterly business reviews and adoption analytics. Requirements include 5+ years in relevant roles, strong technical fluency, experience leading large-scale change management and platform adoption, familiarity with AI and prompt engineering, MCP/no-code tooling, and travel up to 25%; the engagement is fractional for up to three customers at 33/50/100% dedication, focusing on strategic advisory rather than hands-on support. Miro offers global benefits (equity, wellbeing, WFH allowance, L&D stipend), a diverse and collaborative culture, and invites candidates to join a mission-driven environment that empowers teams to create the next big thing.

The Professional Services team at Miro is hiring a Technical Account Manager (TAM) to partner with large enterprise customers and help them maximize value by guiding AI-powered workflows and embedding Miro into their innovation operating models. In this role, you’ll serve as a fractional strategic advisor—designing integration strategies, driving adoption using Miro’s API, WebSDK, and MCP, and providing change management guidance across Discover–Define–Deliver workflows. You’ll also monitor platform health, deliver proactive adoption recommendations, support Centers of Excellence, and co-facilitate quarterly business reviews with Customer Success Managers to track business outcomes. Candidates should have 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs and IT ecosystems, and experience with AI, prompt engineering and large-scale change management; travel up to 25% is expected. The engagement model is fractional (supporting up to three enterprise customers at 33/50/100% dedication), with a focus on strategic advisory rather than training or development work, and Miro offers equity, wellness benefits, a learning stipend, and a diverse, inclusive culture.

The Professional Services team at Miro helps Enterprise customers realize exceptional outcomes with the Innovation Workspace, combining strategic advisors, onboarding experts and technical account managers who leverage agentic AI and the platform. As a Technical Account Manager (TAM), you partner with Enterprise customers as a fractional strategic advisor to guide AI-powered adoption, optimize workflows, and embed Miro into their innovation operating models to drive measurable business value. You’ll design and evolve AI-driven workflows across the Discover–Define–Deliver lifecycle, architect integration strategies using Miro’s API, WebSDK and MCP, and provide guidance on embedding Miro within customers’ existing systems while proactively optimizing platform health and adoption. You’ll also lead change management and scaling efforts, support Centers of Excellence, co-facilitate Quarterly Business Reviews, and deliver adoption analytics to inform ongoing strategy and continuous improvement. The role operates under a Fractional Engagement Model supporting up to three enterprise customers at 33%, 50% or 100% dedication, requires 5+ years in enterprise SaaS with strong technical fluency and AI/workflow experience, and involves travel up to 25% as a strategic advisor rather than a traditional services provider.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes in the Innovation Workspace by pairing strategic advisors, onboarding experts, and technical account managers who leverage agentic AI on Miro’s platform. The Technical Account Manager (TAM) is a fractional strategic advisor who partners with Enterprise customers to optimize workflows, drive AI-enabled adoption, and embed Miro into their innovation operating models across the Discover–Define–Deliver lifecycle. Responsibilities include designing AI-driven workflows, architecting integration strategies using Miro’s API, WebSDK, and MCP, guiding embedding into existing systems, and delivering proactive optimization and adoption recommendations. Requirements include 5+ years in enterprise SaaS consulting or TAM roles, strong technical fluency with APIs and enterprise IT ecosystems, experience with AI and agentic workflows, and willingness to travel up to 25%. The engagement model is fractional (supporting up to three customers at 33%, 50%, or 100%), focused on strategic advisory rather than training or custom development, and offered within a diverse, inclusive culture with global benefits and growth opportunities.

- The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace by pairing strategic advisors, onboarding experts, and technical account managers to transform collaboration, innovation, and AI-powered adoption on the platform. - The Technical Account Manager (TAM) will partner with Enterprise customers as a fractional strategic advisor to maximize business value, guiding AI-driven workflow optimization and embedding Miro into customers’ innovation operating models. - Responsibilities include designing and evolving AI-driven workflows across Discover–Define–Deliver, recommending integration strategies and automation using Miro’s API, WebSDK, and MCP, and guiding embedding of Miro into existing systems and ways of working. - Additional duties encompass proactive platform optimization, delivering insight-driven adoption recommendations, enabling change management and scaling across departments, and co-facilitating QBRs with CSMs to track progress and inform continuous improvement. - Requirements are 5+ years in relevant enterprise SaaS roles, strong technical fluency with APIs and IT ecosystems, experience with large-scale change management and AI-enabled use cases (MCP and low/no-code tooling a plus), willingness to travel up to 25%, and a fractional engagement model that supports up to three customers at 33/50/100% dedication, with a focus on strategic advisory and a culture that emphasizes collaboration and diversity.

- The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes in the Innovation Workspace through a team of strategic advisors, onboarding experts, and technical account managers working with agentic AI and the platform. - The Technical Account Manager (TAM) role is to partner with Enterprise customers as a fractional strategic advisor to maximize business value, guiding AI-powered adoption and embedding Miro into customers’ innovation operating models while they Discover, Define, and Deliver new products and services. - Key responsibilities include designing and evolving AI-driven workflows across the Discover–Define–Deliver lifecycle, recommending integration strategies using Miro’s API, WebSDK, and MCP, and providing guidance to embed Miro into existing systems while monitoring health and adoption. - Additional duties cover change management and scaling, equipping internal champions, supporting Centers of Excellence, guiding governance, and co-facilitating quarterly business reviews with Customer Success to track progress and deliver adoption analytics. - Requirements include 5+ years in enterprise SaaS roles, strong technical fluency with APIs and enterprise IT, experience with AI and agentic workflows, ability to drive large-scale change, willingness to travel up to 25%, and a fractional engagement model that supports up to three enterprise customers at 33/50/100% dedication.

Miro's Professional Services team helps Enterprise customers achieve outcomes in the Innovation Workspace by pairing strategic advisors, onboarding experts, and technical account managers who work with customers leveraging agentic AI and Miro’s platform. As a Technical Account Manager (TAM), you partner with Enterprise customers to maximize business value, acting as a fractional strategic advisor who guides AI-powered workflow optimization and embeds Miro into customers’ innovation operating models across Discover, Define, and Deliver. Responsibilities include designing AI-driven workflows, architecting integrations with Miro’s API, WebSDK, and MCP, guiding system embedding, proactively optimizing platform health and adoption, and enabling change management and scale through CoEs and quarterly reviews. Requirements include 5+ years in enterprise SaaS roles, strong technical fluency with APIs and IT ecosystems, experience leading large-scale change management and AI-enabled adoption, familiarity with MCP and low/no-code tools, analytics and executive facilitation skills, and up to 25% travel. The engagement model is fractional (supporting up to three enterprise customers at 33–100% dedication) with a focus on strategic advisory rather than support or custom development, and the role offers growth, equity, wellbeing benefits, a learning stipend, and a diverse, collaborative culture.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, and the Technical Account Manager (TAM) will partner with them as a fractional strategic advisor to maximize business value, drive AI-powered adoption, and embed Miro into their innovation operating models. Responsibilities include guiding AI-driven workflows across Discover–Define–Deliver, architecting integration opportunities using Miro’s API, WebSDK, and MCP, and providing guidance on embedding Miro into customers’ existing systems while proactively optimizing platform health and adoption. The TAM will also focus on change management and scaling by enabling internal champions, supporting Centers of Excellence, and co-facilitating Quarterly Business Reviews with adoption analytics to inform strategy and continuous improvement. Requirements: 5+ years in enterprise SaaS/consulting or similar roles, strong technical fluency with APIs and IT ecosystems, experience with AI/prompt engineering and agentic workflows (MCP and low/no code tooling a plus), data-informed decision making and executive-level facilitation, and willingness to travel up to 25%. The engagement model is fractional, supporting up to three enterprise customers at 33/50/100% dedication, with a strategic advisory focus rather than technical support or custom development, and the role comes with benefits such as equity, wellbeing perks, WFH equipment allowance, and an emphasis on diversity and inclusion at a fast-growing company.