The Ampin App
deep insights into the Atlassian community

GitLab is an open-core, AI-powered DevSecOps platform (including Duo Enterprise and Duo Agent Platform) used by more than 100,000 organizations, with a mission to enable everyone to contribute to and co-create software. The Senior Commercial Account Executive will drive GitLab’s growth in commercial and mid-market accounts by owning a defined book, guiding customers through DevSecOps and AI adoption, and building executive-level relationships to generate ARR and long-term expansions. Responsibilities include managing the full sales cycle from outbound prospecting to closing, presenting value-based demonstrations, maintaining accurate pipeline and forecasts, and collaborating with partners, Sales Development, Customer Success, Renewals, and Solutions Architects to minimize churn. Required skills include a track record of complex B2B software sales, ability to sell AI-powered SaaS/DevSecOps platforms, proficiency with Salesforce/Clari, experience with MEDPICC and Command of the Message, and a demonstrated ability to mentor peers. GitLab emphasizes a remote, inclusive culture with growth opportunities, offers benefits including equity and parental leave, and welcomes applicants from diverse backgrounds while adhering to location guidelines and equal opportunity policies.

GitLab is an open-core, AI-powered DevSecOps platform used by more than 100,000 organizations, with a mission to enable everyone to contribute to software and accelerate progress through AI-enabled collaboration. The Customer Success Architect role sits at the intersection of business outcomes and technical excellence, acting as a trusted advisor to key accounts to align GitLab’s platform with strategic goals and drive adoption across the SDLC. Key responsibilities include translating pre-sales plans into actionable success plans, guiding customers on DevSecOps, CI/CD, and Git best practices, owning a portfolio, coordinating with cross-functional teams, building Customer Success Plans with KPIs, and managing escalations. Required qualifications include proven post-sales or customer success experience, deep knowledge of Git and branching strategies, SDLC/CI/CD/DevSecOps, strong advisory and communication skills, project management, and analytical problem-solving, plus willingness to travel. GitLab offers a fully remote, worldwide workforce with flexible benefits (PTO, equity, parental leave, etc.), a commitment to diversity and inclusion, and a multi-stage interview process, with location-based eligibility and merit-based hiring.

GitLab is an open-core software company that offers a comprehensive AI-powered DevSecOps platform, utilized by over 100,000 organizations, with a mission to enable collective software development. The company emphasizes the importance of AI in its products and work culture, aiming to enhance efficiency and innovation. GitLab is currently seeking a New Business Account Executive to drive growth by acquiring new customers and entering untapped markets, through complex sales cycles and strategic outreach. The role requires a blend of enterprise-level sophistication and startup energy, focusing on building relationships from scratch and handling multiple deals simultaneously. Successful candidates will thrive in a collaborative, high-performance environment, and GitLab supports professional development and diversity in its hiring practices.